Reviews of Tom Harris TELUS & Koodo Store (Photo Studio)

Erin Robertson

I walked in, out of the blue and Tammy took wonderful care of all my needs, fast, efficient and friendly, I would definitely recommend tom Harris telus outlet!

ted askin

The outlet at Cliffe and 17th in Courtenay was great. The staff member i spoke with was both courteous and knowledgeable. My issue was a little unusual in that I needed to have an older phone reconnected while my new phone receives a new front glass lens. The transition was smooth and i am very thankful for the problem solving.

Jonah Caissie

Best service! Very quick and helpful

Claire Vardy

Sandee Chung provides up and above customer service. She is accessible and always willing to help. She remains calm and positive during interactions and provides reassurance of a satisfactory outcome. She gets 10 stars from me.

Evelyn Hirschfeld

Knowledgeable and very helpful.

Tommy Cessford

He was friendly and helpful. And ended up staying late to help me get my new phone and plan going.

Therisa L

Another smooth transaction at Tom Harris Cellular! Thank you to Melissa for setting me up so quickly with my new phone and having the patience to get me started with it. The staff at this location are always A1!

gar flow

Busy, took a while to get in but good service and friendly staff

Ginette Matthews

Amazing service. Made what I think is stressful a very easy process.

Trevor Rotzien

Excellent service. My spouse and I came in to switch to Telus mobility, and we were very happy with the service. Staff was matter-of-fact, friendly, and very patient, as one of our phones glitched badly and delayed the migration, but she kept at it and we left properly setup as well as satisfied.

Danny Usher

Sandee was great and convinced me to leave Rogers and move to Telus.

tony lindsay

Fast, efficient service. Staff was clear and helpful.

Kirsten Harris

Tammy was very professional, efficient, and friendly! All while also helping her colleagues solve problems

Betty-Anne Juba

Excellent service - all problems solved quickly. Staff very knowledgeable.

Mike

Excellent customer service. The ladies went over and above my expectations.

Left Coast Kayak Fishing

Excellent service! Would use again.

Mauricio Garduño

Sidney was very kind and intuitive to my questions and suggested an excellent promotion for me.

Robyn Clarke

Jeven and Sydney were fantastic!

Stuart Swain

The agent who assisted me knew the products and was generally smart phone savvy.

Ashley Murnaghan

Sydney was friendly, helpful and professional. Best Customer Service I have received in a long time.

Kane Gutierrez

The staff was very helpful. Sandee answered all my questions. Will gladly go back.

Jeremy

Sydney was very pleasant to deal with! :)

Harley “Four20” Plamondon

I'm not a Telus customer but I went into the Tom Harris location to get an older cell phone unlocked to use on a different Network. They were very polite and took care of everything quite fast for me. Good service friendly people.

Dori Tasker

She was awesome! She answered all the questions I had! She Set up my phone and made the whole thing very easy and fast! Thank you!

Mary Ellen Schulz

Once they knew what I needed to have done they were very quick and helpful. My whole transaction only took a few minutes and I was on my way.

Judy Boone

Exceptional service, yet again. The atmosphere in the store is professional yet casual and easy going. You can tell the ladies enjoy their jobs. I dealt with Cassie and she is very knowledgeable and knows the products well. She ensured my new phone and contract matched my needs. I wanted a case for my new phone as I didn’t want to leave the store with it unprotected but they didn’t have the case I wanted. Cassie when online and found the case I preferred but it was going to be a couple weeks before they could get it into the store. She called another store, south of Courtenay, to inquire if they carried the product. They did but it would take a couple of days. Cassie knew I was apprehensive about leaving with my phone unprotected so she provided me with a lender case to use until mine arrived. I was thrilled as I was prepared to purchase a case I really did not want. Cassie went above and beyond what I was expecting and I left a very happy customer. I would highly recommend this business to everyone as ALL the staff are very helpful and friendly. Keep up the exceptional customer service Cassie and thanks again for making the process painless for me. :)

KC MacDonald

A great experience with knowledgeable professionals. Quick and accurate results

Lee and Grace Gingrich

We have been going to this store for almost ten years and the service is terrific! ????The staff are pleasant and courteous and sincerely willing to help. Sydney you were amazing this morning! Thanks for going the extra mile to help us make our phones work correctly. ????

Michelle Twanow

We just purchased a brand new iPhone from this location and we had excellent service from Tammy. She was extremely knowledgeable and you could tell she has been in the business for some time. She transferred all our info from my old phone to the new one and my hubby received my old phone lol and she transferred all the info from his old one to my old one. Highly recommend going to this location and ask for Tammy she is the best even tho the other staff members made us feel very comfortable during this Covid time. Thanks again!!

shirley ackland

When it was time to upgrade my IPhone where to do it was easy - I checked in with Sydney at Tom Harris Cellular in Courtenay. She found me the phone I wanted, switched my service over, added the items I needed and completed it all quickly, and competently - all the while chatting with me. Not the first time she has provided this excellent service - Sydney has completed our family’s phone upgrades, stick-handled our issues, and advised better plans and extras for every phone we’ve had for 15 years. I recently moved from the North Island to Victoria and still drove back to Courtenay to have Syd take care of my phone. TOM HARRIS CELLULAR - Sydney’s a gem and THE reason I keep coming back to your store ????????????????????????

Chris Cawley

Sandee was very easy to deal with. Made the process simple as could be and knew her stuff! Very helpful. Would recommend anybody to go see her

Gina Davis Music

Sydney and her colleague (don’t remember his name) were both super helpful and great. Not too pushy and got the job done. Friendly!

Natalie Pulsford

Amazing customer service here!! Thanks Tammy and Sarita!!

noah timmins

Store staff were friendly however it took over an hour just to set up a Telus hub. The issue however is all the none negotiable fees for setting up an account that make you feel like you are being robbed and have no choice but to pay it.

Darren Jones

I was very happy with Sydney she even solved were my lost phone was..

Jake McLay

Service was quick, efficient and friendly!

Linda Johnson

Clint was extremely helpful. Excellent service. I am very happy with the product and plan he recommended.

Simon

I have been with Telus for more than a year now! Great customer support! I recommend!

Cheryl Buchanan

I was very Happy with the service, I came in to the store to have the smart switch done after my phone had a factory restart. I was assaulted by a client leaving the store about my dogs and how I was going to kill them leaving them in the car. They were in air conditioning. The store clerk said to bring them in, I said really I have 2. She said no problem. So I just waited calmly until Jeven approached me. He said it would cost me to have him do that but really it was worth it .I have no idea what to do sometimes ???? So thanks Jeven for your patience with my barking dogs????

Harrison Hyde

Fast, to the point, for a incredible price. It's why I've been with them for years!

Glenda Kinney

The Service that I received from both Sarita and Tammy was just fantastic. I purchased an iPhone 12 yesterday - the ladies were extremely knowledgeable, professional, but most importantly patient when explaining all the new technology associated with my new phone. Indeed a very pleasurable experience - thank you.

Kyle Stone

Great people, fast service, thank you ????

Cherie Corrigan

Best experience I have ever had at a Telescope depot. Unbelievable customer service

Brian Scully

I can't reccomend Clint Perry enough. My wife and I both needed new phones and he answered all our questions and got us set up on our new phones in no time at all. He is knowledgeable, friendly and patient. Amazing customer service.

Veronica Bassett

Always fantastic service. I have moved from Courtenay and still travel a half hour to some to this location because of the amazing service. I can call and get help right away, from very pleasant staff. The manager also has helped me over the phone and was fantastic as well.

Shannon Montgomery

Great service at Tom Harris Cellular when we updated our new phones. Big thank you to Clint and his amazing staff. We. Always have wonderful experience every time we go in the store and treated us with exceptional customer service!

Patty Sinclair

Sandee went over and above the call of duty to make sure I was satisfied and had what I wanted!!! Best experience I’ve had at a cellular store hands down!!!

Michele Dworzak

Tammy and Clint and Sydney were outstanding love my s21 ultra 5G thank you

gordon harris

Excellent service, reasonable charges.

Paul Mulligan

Great service! thanks so much!

Penny McLoughlin

Sydney was fabulous! Very knowledgeable and she took the time to answer all my questions Great service

Hanni Bernet

Sarita was very helpful, answered all my questions, she was very nice and friendly, was a good experience

Ashleigh von kampen

The staff at this location are always helpful and efficient. Melissa ordered my new iphone and I was alerted within hours of it coming in. I was able to pass off my information to have her set everything up and have it ready to go for me to pick up. It took no time at all to sign the paperwork, pay and have my new phone in hand. Clint is also helpful and knowledgeable and you can tell he's managed his staff incredibly well. Thank you!

Larry Hupalo

Great freindly service.

Chris Brulotte

Brought back my old phone on the plan and had my new phone in an hour All information transferred without an issue and the old phone cleared of my data Excellent service is why I keep coming back

Angel Spencer

Amazing support, so much help, and so so nice, was able to help me right away and made sure I was super happy with everything, go see Clint for all mobile needs, he is amazing

Mackenzie Mancini

I want to thank Sydney from Tom Harris in Courtenay for all her help with changing my rate plan and for saving me money! The customer service there was amazing and I will definitely be back.

Willow Shull

The ladies in the store were so friendly and helpful! I left very happy with more than I thought possible. I live where I don’t have great service and left with a fix for that and more. Thanks again!

Nikola Montgomery

We dealt with Clint at Tom Harris Courtenay! He was awesome to deal with and we always find ourselves going back to upgrade our phones when it’s time for our upgrade! Made it quick and easy for us to convert all our previous info from our old phones to our new. Thank you for making it easy as I am located in Victoria so I can get help at the Tom Harris Tuscany location with any of my problems! Thank you again!

Elisa Williams-More

Tammy was so awesome, very very helpful and so understanding!!! Would highly recommend. Thanks Tammy!!!

Christine Fedrau

Wanting to replace my phone Sarita was very helpful in helping me choose a new phone and was excellent in helping me set it up. She is a great asset to your company. Good job!!!

James Lazaruk

Truly I recd absolutely fantastic SERVICE from Tammy. I was "worried" after only operating blackberry for 25 years but Tammy walked me through my new S20F and I already love it!! Her attitude, knowledge & efficiency were phenomenal. GOLD star for Tammy!!

Christopher Hernandez

She was super cute...I miss her smile already

Cathy Bulger

I went in with some what I thought were silly questions. Bianca made me feel welcome, saying no question is silly in their store. I got my answers and purchased what I needed. Thank you, Bianca.

Anne Reggler

Sydney was wonderful - so helpful and knowledgeable. I truly recommend Tom Harris.

Jason Stevens

Amazing service from Tammy, Sydney& Melissa. They rock

James Martin

This was a long experience to transfer new cell data over. Yet Tammy was patient with telus help. She showed professionalism and care to me the client. Thankyou for making it happen Tammy. Great job.

Andy Flynn

Excellent customer services from the ladies. Thanks

Coreen Bannister

I appreciate the service I received! Tammy and Sydney were helpful and polite when they set up my home services account. Gerry was great with the installation.

Mavelö Hygrö

Very polite and very welcoming. Would shop here again.

Valley Boy

I usually dread visiting cell phone shops and having to update my cell phone / plan but my recent visit to Tom Harris Telus was a truly wonderful experience thanks to Sandee. Figuring all this cell phone stuff out can be daunting task and Sandee was extremely knowledgeable and helpful. I left feeling excited about my new phone and felt like I was given a good price and matched with the most appropriate plan for my needs. Thank you so much for your excellent service. I will be back and will also refer my friends and family!

Kendall Packham

Super friendly & fast service.

Genine Monych

Always fantastic service. I will not deal directly with Telus if I do not have to. These wonderful people at Courtenay Crossing take care of their customers!

Val Spani

Fantastic service for my new phone . HIGHLY RECOMMEND THIS STORE

Paul York

Lost my phone. Needed a replacement. Sydney made it happen quick. Great experience. Thanks

Ruth Weber

Tammy is a huge asset to Tom Harris Telus. She knows & understands iPhones plus she’s great at customer service!

lorenzo crom

My experience was wonderful and cheerful, great knowledgeable team , answered all my questions .

Jack Masterman

Very helpful and knowledgeable agent.

Jo Krog

As always great , helpful service ????

Heather Milne

Was treated well! The gals were very busy but handled it professionally ! Still having an issue with my I phone 12 so will be back to visit them again????