Reviews of The UPS Store (Photo Studio)

Nighthawkn54

average, decent wait times, kind staff

Just G

Very kind customer service. Took their time with me to ensure I did everything right.

Vincent Luo

(Translated) The special special garbage courier company delayed my things for a week, and finally I went to the UPS company to get it! (Original) 特别特别垃圾的快递公司，把我的东西整整延迟了一周，最后还我自己去UPS公司去取的！

Ariel Holtz

Store is closed when it's supposed to be open. No explanation.

Stephen Drapak

Requested a return for a package being held. We're now into day 6 of the 1-2 day SLA for UPS to take action on the return request. This isn't the first time this has happened. Customer support recommends "Waiting". The last time this happened the package sat for 2 MONTHS waiting to return. Finally I paid to have it "Picked up" as a new shipment. This went out that day. What a joke.

DRT2OILFM B

No issues at all. Staff are to the point and package was fine. I pickup/drop off about 3-4 times week...never really hand an issue. After reading some of the reviews....just wow. Lots of dumb and entitled folks around.

Larissa Gessner

Never get told my order is in. They never even attempt to deliver my orders to my building. I have to track my packages and then come in after they've placed it on hold because of "issue during delivery". Issue being they never attempted delivery in the first place. When I asked about it the lady at the counter didn't even care.

Sarah Amy

horrible UPS store!!! Lady I spoke with was very rude, definitely lacking customer service. What's the point of being in this industry if you're not into helping people. Use literally any other shipping service. Have fun dealing with your lost packages :) Thanks for nothing UPS store #34

luchi

Literally have never had a good experience with the employees here.

Taylor D

I didn't think I could be frustrated with a company more than Canada Post, but UPS has been proving me wrong. Twice now I've asked to have packages delivered to the UPS store and I get confirmations that it has done then, but then my packages still get delivered to my landlords door. At least this time it got brought to the back door like I had requested, but what's the point of asking to bring it to the ups store if they aren't going to? I even called customer service and she confirmed it was at the store and it was not. So frustrating.

Glenn Poirrier

Always great with Bill

Ramz

The slip they left in my mail box looks like it was written by a retard. Can't understand the printing to save my life. Do you not need an education to work here??

Andrew Hellyer

I don't usually write reviews but feel I must in this case. I got to the store just after closing (6pm). The rep said she would take the parcel anyway. I also forgot to include an item in the box and she gave me tape to reseal the parcel. The price was reasonable (I did research the price on the web beforehand and it was very close). The parcel arrived at it's destination on the expected date in the expected condition. Excellent service! Keep up the good work!

Norm Balez

not impressed at all!!! horrible service from customer service to the local abbotsford store. they both said they had no controll over contacting the driver and customer service said the local store will know and the local store said customerservice knows... what a joke... was supposed to have it on monday delivered to my house now its wednesday and still no package

Radio Daze

Absolutely horrible. Their staff is all contracted out, and their drivers and main shipping centres don't give a damn if you get your package or not. Don't bother with calling any customer service either, you'll just talk to another contracted worker down in South America. This company is a joke. CHOOSE ANYONE ELSE.

Politics is Business

Extremely Poor. His utmost try is to raise unnecessary concerns if you are delivering a package that has already a return label. He wants is to buy a box/material to wrap your item that have been already properly packed. Poor service.

Shannon Denadmirant

This company is a joke there’s no notice that you have to pay extra shipping then they show up at your door with a package if you do not have a credit card you cannot take the package that you have already paid for They do not accept cash or debit the reality is not everybody owns a credit card.

B Man55

Left a $2400 package at my door while I was home. Did not knock or ring the doorbell.

Gorilla Grip

This store has " LOST " my packages twice now. They have a tendency to dismiss the severity of this and corporate UPS has been updated on ALL parties involved. The Owner and employees which include the UPS driver are under investigation..... ***** DO NOT USE THIS STORE **************** Store personal and UPS Drivers from this location are stealing packages

Kevin Riddell

Wish I could leave 0 stars, one is too many. Left a package at my front door and didn't ring the door bell watched them run off. The package looked like it was thrown down the stairs. Multiple parts where broken and damaged. Nice work UPS, I will never freely choose to user your service.

Marcina Trimmell

They attempted to deliver a package to my apartment but didn't bother to buzz me or phone me to let me know they were here. My name is on the package. My name is on the call box. Why is this so hard to figure out?

FANGDANGLER

I never do this but this is the worst customer service ive ever experienced. Seriously, shockingly awful. Employees cannot answer basic questions or even speak intelligible english and are overtly rude. Unbelievable

Reed Moss

In-store staff was great, gladly use ups again

M Chahal

great service

Daniel Beauchesne

For the owner who responded, since they were kind enough to respond. I am aware that UPS Store is a franchise under license from the UPS company itself. I will not remove the review as it pertains to UPS, store or otherwise and will actively recommend people to use a different courier. If someone decides to ship via another courier by seeing a bad review for a ups store, thats a win in my books as UPS was not used as the courier. Avoid UPS like the plague, I choose to pay more to ship using other couriers as the hassle from this company everytime is not worth my sanity.

J.V. H

The UPS is my favorite service, but NOT at this location. I have to take my package elsewhere to secure the shipping. Not happy. P.s. Did I mention, that shipping was overpriced ...

Roland Ferguson

Outrageous brokerage charges on items + charges for redelivery. Unproffessional, Discriminatory and indifferent customer service. Will never use UPS again after going here.

Nate M

Great customer support. Debit machine was down though.

Nicole Pittman

Polite and competent.

Haydn Baggaley

I picked up a package that was shiped to this location only to find out they charge a hidden pickup fee if you don't have a PO box with them. We were never made aware of this at time of shipping so the package was basically held hostage until the surprise fee was paid on top of the already paid shipping charges. To make it worse the employee I was with was talking on his cell while dealing with me.

Amar Anwar

Worse experiences.

Tianna Ka

Give them one star is mercy. The crew in their store might steal my package. I dropped the box 3days till now. But no tracking and ups customer says that there is no that box! Ridiculous ! NEVER choose this store if you don’t want lose your package and money! !!!!!!!!!!!!!!!!

Raj R

Refused to accept package to return. Stated, they can't keep the package toll Monday. Refused services. Their convenience is most important than customer. Stupid ..

Lovepreet Singh

it was a good experience

appoint LABS

Excellent service and super-friendly staff. The owner was extremely accommodating to our specific PO box request. EDIT Oct 2017: They now have a new location on Keltic Drive so check Google Maps :)

Rachael Bee

When they "tried my apartment" my phone was never buzzed, then my tracking number said the following Monday "delivered to resident" but i wasn't even home and when i got home nothing was there so i called them to find out where my package was and they said "it's at the ups store" sigh....

Richard's Tech-Knowledgey

Horrible and slow service. But the fax machine is more accessible than across the street at Staples .

Paul Summers

I was in on March 12th at 5:15 pm to ship an item. I came in with no packaging, just a printed shipping label. The lady at the counter was friendly and incredibly helpful. I think the staff in the stores can take the brunt of people’s frustrations who are unhappy with delivery issues. It’s hard to offer good services when you’ve been dealing with angry people. For this reason, I wanted to take the time to give this thoughtful and helpful employee a 5 star review.

Shannon Hanna

Took the day off work today, to make sure i was home for a package to arrive. The driver came while i was home, did not knock on my door at all. Just left a slip attached to my door to go and PICK UP my package! Now i have to take a 2nd day off wo go and pick it up because they will be closed by the time i am off work. Grrrrrr

Christina Willis

i have been trying to receive my package for a week. not to mention the shipping fee was more than $50 which is ridiculous. they showed up to my house and i said i didn’t have the money right away. i went the next day but it was closed. why is the hours so random?? i’ve been trying to get my package everyday since the 21st. it’s the 28th, and i called early this morning to have my package delivered to my house. they said they would call and they didn’t and never showed up. i’m completely frustrated with this company.

OMGCANADA

Terrible experience and store, the employees are extremely rude and do not work to solve problems in anyway. I don't know if it's worse to go into a UPS store or phone the 1-800 #. Will never use this excuse of a shipping company again and recommend everyone else avoid UPS.

Denise McSpadden

Excellent service, friendly and helpful staff. Highly recommended.

Rushe Kirkwood

Ups sucks

m y

The worst delivery company in the business. They claim to have delivered the package or dropped it off at the pick up location. But packages aren't there. They either have to go through their dispatch centre, trucks and various pick up points to figure out where the package is. One time they said they lost my package then magically delivered it a week later. Their updates online are just auto updates too.

Cindy G

Amazing customer service, the always seem to go above and beyond exceptional experience.

Nora Novakowski

Rude customer service. Not helpful at all.

Sharon Pollock

Great place to do business Bill Brown is get to do business with Great location on Celtic Dr

Sheldon Ferguson

I would like more Customer service.

Erin Blythe

Drove all the way out from Chilliwack on November 22nd, 2018 to the lcoation on Peardonville pick up a parcel after my delivery to my home had been horribly bungled and I received a notice threatening to send my parcel back. Upon pickup I gave my credit card information to the agent working that evening to process the payment of $24.71 for taxes and duties. Yesterday, April 25th 2019, I received a notice from North American Receivable Management Services notifying me that UPS had contracted them to "collect the debt in the amount of $24.71". Thinking it was some kind of mail scam looking for my credit card information, I contacted UPS directly. The agent on the phone ADMITS that it shows on record that my card was taken, but does not show a payment being made - so I checked my card online and discovered that the payment was never processed. I am livid. UPS never ONCE tried to contact me to notify me that I owed any outstanding balance. I heard not a single wind of this until I received the letter from the debt collection agency. This is a blunder and an oversight that I cannot forgive, and I will never trust or use this company again. I now have a blemish on my credit file because of this complete f*** up and this is now my responsibility to deal with. DO NOT use UPS. If you absolutely have to, CHECK YOUR CARD STATEMENTS.

Jagmeet Singh

Bullshit service of UPS, never show up on time. always late. never update their website on time. I chose to get my package delivered through UPS twice and both time, they were having excuse of not delivering on time. then they don't update their website, after time of delivery passed they change the estimated delivery to Exception. So now you don't know when the parcel will be delivered. Once I took a day off from work and stayed at home whole day to receive the parcel, but guy didn't show up on next day, totally screwed up...... My suggestion never choose UPS..........

Michael Nykolaishen

Some of the worst customer service I’ve ever dealt with. Our package was stolen and the worker at the Abbotsford location not only made no effort to help, she seemed annoyed and wouldn’t get off the phone. AVOID AT ALL COSTS

Sim Kaur

This is the worst UPS. The people working here have absolutely no idea what they're doing and make basic things very frustrating. I would recommend going to another location. It isn't worth your time.

Jag Ruhal

TERRIBLE TERRIBLE SERVICE.THE LADY AT THE STORE WAS SO IGNORANT AND DIDN'T KNOW WHAT SHE NEEDS TO DO. I HAD TO DROP OFF SOME BOXES FOR A NEXT DAY AIR SHIPMENT TO USA. UPS CUSTOMER SERVICE TOLD ME TO DROP OFF THE BOXES AT THE LOCAL UPS STORE SO I DROPPED THESE OFF THERE. SHE ASKED ME TO PAY $1100 SHIPPING CHARGES AT THE STORE. I SAID TO HER THAT THEY ARE GOING ON OUR ACCOUNT AND SHE CAN PUT THE CHARGES ACCORDINGLY AS PER THE CUSTOMER SERVICE. SHE SAYS THAT EITHER I CAN PAY THE CHARGES AT THE STORE OR THEY WILL NOT BE RESPONSIBLE IF DOESN'T GET DELIVERED ON TIME OR YOU CAN CONTACT CUSTOMER SERVICE IF SOMETHING HAPPENS, IT WON'T BE OUR REPONSIBILITY. I TOLD HER THAT YOU ARE ALL UPS SO WHY DOES IT MATTER. MAKE SURE TO PUT THESE ON THE EXPRESS SHIPMENT TRUCK SO IT MAKES TO THE AIRPORT BUT MY SHIPMENT DIDN'T MAKE THE SERVICE. TODAY, I CALLED THIS STORE AND AS I EXPECTED, THEY SAID THE SAME THING. IT'S NOT OUR RESPONSIBILITY, ITS JUST DROP OFF LOCATION. YOU NEED TO CALL CUSTOMER SERVICE AND ASK THEM WHY IT DIDN'T MAKE THE AIRPORT IN TIME. I AM SO DISAPOINTED AND FRUSTRATED AS MY CUSTOMER WAS EXPECTING THIS TO BE DELIVERED THIS AM AND IT DIDN'T MAKE IT BECAUSE OF UPS'S LOUSY SERVICE. -0 STAR RATING FOR THIS STORE. GO SOMEWHERE ELSE FOR SHIPPING NEEDS. THEY HAD DESIGNED THIE WEBSITE THIS SO YOU CAN'T POST YOUR REVIEWS WITHOUT CHOOSING THE START RATING. IM CHOOSING ONE STAR JUST TO POST THIS REVIEW BUT MY RATING IS STILL -00. RIDICULOUS

Wei Sun

Never have any good experience with this store! Don't recommend to anyone. If you have to ups you can go to other two locations in Abbotsford. I am not saying the other two are good but they are not that bad.

Anita Burke

Great place to deal with . Always fast friendly service. Its always fun to go there and see the owners dog....a beautiful friendly dog that seems to lobe everyone. You can also pick up parcels, greeting cards and so mich more there.

A V Singh

Very good and personalized Service

Buddhist One

#upscanada #ups Said they delivered my package. Delivered it to the wrong address and said their driver did their job right! Also said I now have to wait until Monday for my package because they refuse to correct their error and make the customer happy!!!

Hank Moody

Not sure what all the negative reviews here are about, but here's my 2 cents. They were perfectly happy to have me mail, quite literally, an entire apartment worth of belongings to their store when I moved here from Ottawa. Didn't even bat an eye, and were super helpful when I arrived in making sure I had time to grab it all in one day. I also had to get a bunch of documents printed, on multiple days, for job interviews, and they always multitasked so they could get my documents printed and continue assisting the other customers at the same time. Only downside is they have pretty short Sunday hours, at least during Covid, but that's a nitpick, really.

Nathan Nemeth

This store is soooooooo bad! So I called and they said it would be 8 cents per page to print, then they changed it to 9, then 10, then 12, then finally 14. They also said to come early so that they know I'm being legit about printing everything. So I arrive, then they say I can come back in 15 minutes and it will be done. When I come back 15 minutes later, they say they will start printing soon. On another occasion, they tried to charge me $29 for standard shipping of 16 pages to Chicago. Lastly, I called in advance, and they said it would be $250 to ship my belongings to the US. But when I get to the store, it's $400. Then when the package arrived, they said they want another $40 USD for it to be received, which is about 15% extra!

lynn gogal

After reading the previous reviews I was worried my parcel would not arrive on the day it should. However, it did - at 7:00pm. The driver was courteous, efficient, and thorough. Thank you, UPS.

streetnix

extremely rude. i just got off the phone with them. i asked if they could check if my shipment was there. she immediatly said that if i haven't gotten a notification from them then it isn't there and i have to call customer service for any information before i could finish what i was saying. i got the same treatment last time i dealt with them too.

Coralee Stevens

Parcel was not there for pickup and customer service was not helpful in explaining when it would be, not impressed

Johannes Kelder

It seems that in order to receive a package, you have to be home all day from morning until 9 at night. They are not able to notify what time of day, or even whether morning or afternoon (or late at night) they will arrive. Local reps are not able to reschedule when a delivery is missed. Unacceptable service.

Gagandeep Dhami

Holy heck... Never using UPS ever again. Beyond over priced. Staff's really unknowledgable here too never will i make mistake of coming here again.

B G

Parcel was very late & suck in Sydney. I had to drive over an hour away for something i paid to have delived to my door.

sanjeev sharma

worst experience. try three jobs with this location, each time worst then last time. regret. DO NOT USE. specially, this store.

Brandy Fish

Good place

Mak Re

Terrible service. UPS is unreliable with their delivery. Their stores are terrible as well, as the staff are unknowledgeable with many customer service related issues. They do not provide any consistency with advice either.

Danika Holmes

I'm really disapointed. I ordered a package of supplies for my business that I needed for this week and paid for express shipping. I checked the ups tracking number and it said it would be delivered this evening (09/14/2015). Well it never came so I checked again and the delivery status said "delivered to customer woman" at 6:15 pm. I was home, it never arrived. So WHERE did my package go???? Did they deliver it to the wrong address? This is terrible service. I have never had an issue with UPS before but now I am really unhappy.

Tony Chrru

Paid $150 to overnight a package. Somehow they lost the package . I do not recommend shipping anything of value with ups or anything at all . No customer service . If you want your package stolen use ups .

david wu

Really nice staffs. One of the best guy I ever met

CorkyG123

Great customer service, the woman working was extremely helpful.

Dean Woodgate

horrible service by UPS! The delivery guy didn't wait long enough after they rang the door bell. I saw him climbing into his truck and driving off! I called UPS and they 100% guaranteed that my package would be at the UPS Store by 12pm the next day. The package was not there! The biggest thing to me is i feel i was lied to! good custmer service? ya right!

Bhavkirat Bagri

Young gentlemen Tanvir was really helpful and had all the information I needed

Odette Griscti

Good service, and helpful advice regarding the best way to send my parcel. Very patient - answered my many questions with a smile instead of a frown. Thank you.

splck splck

I went to pick up my package at the location indicated on the note left at my door. Staff looked for my package, but could not find it. They said to come back later. I came back 5 hours later and they still could not find it. After 20 minutes they figured out it was at a different location than the one written on the note the driver left at my door. The location I now need to go is closed for two days. Had the driver had a clue I wouldn’t have had to waste my time driving back and forth as well as waiting another two days for my package. Not impressed.

Jason Smith

Zero customer service

Heather Cunningham

Unfortunately I cannot vote for 0 stars. Idiot puke if a driver dropped package off and literally ran back to his truck before waiting for an answer. I shouted across the street to get his attention and to let him know I was not accepting the damaged package he had left at my door with no signature... then the little prick decided to tell me not to talk to him in that tone of voice.... f%#*+^% little bugger. VERY PISSED OFF CUSTOMER!!!! PS this was the second time this package has arrived damaged!

Chantal Zacharias

Got an email 2 days in a row saying they have tried to deliver my package but I wasn't home... I've literally been sitting by the front door for 2 days no one have even attempted to come down my driveway. Lazy liars

Brenda Shewchuk

Absolutely horrible customer service, up sell and make promises they can't keep. I genuinely think they charge you the highest rate pocket the money and sent it the slowest way. Save your money. Use Canada Post or any other courier. Even when you lodge a formal complaint they do nothing.

Raylan Smith

Long time customer here, and service had become terrible since 'new' owners. Not honouring UPS discount policies.Mixed and lost mail, returning things when they shouldn't. They're just terrible. Don't rely on these people.

James Gill

Got item weighed at 59$ to ship to ontario, seemed reasonable. Lady wants to pack it in a bigger box so i agree and ends up going the whole 9 yards with bubble wrap etc...THEN puts it back on scale and total comes to 98$ im left with my jaw open like WTF.. I couldnt say no at that point because she had it all tightly wrapped and billed up. Will never return to this store ever again.

Magna North

Rude

Darren Popoff

Rude and expensive

Jessie Chai

Hello our dear customers, I hope you would see this comment when you try to figure out our present location which is 417 Keltic Drive, Sydney River, NS B1L 1B8. Our group did report over hundreds of times to update the address on the google map, but it is still showing the old place. We do not want to bring any inconvenience like this to everyone.. Thanks a million for your understanding.

Jeff

The reviews I see here for this store are sad. These are people trying to run a business during covid and not being able to find people who actually work for a living. We went in today to ship a package to Florida, we were quickly helped and told what to do and the forms to fill out. There were several other customers in the store and the lady who was there on her own did a great job handing everyone and we were in and out quickly. Y'all need to chill in the reviews here, bad things happen when you ship. Not this stores fault. With one employee in there they also don't have time to solve all your problems, do your research before you go in there . - basic stuff

Columbiavalleytonewood -VOTH

Threw our costco packages on the ground outside our gate in the pouring rain. Boxes were soaked most packages damaged and soaking wet. What an incompetent jerk.

Glenn Nixon

The staff at this store are horrible. better off to ship by canada post.. and thats bad!

Celina Heppner

Lady at the front said it wasn't there. Called UPS and it was there! Had to drive back. She is rude and a complete moron. If you can avoid this place do so at all costs

Harman Sekhon

Great customer service with friendly people. Had my parcel promptly delivered.

Harkiran Grewal

Pathetic customer service, Tanveer answered the phone was ridiculously rude and arrogant, didnt know any answers and was not even sorry for that.

T Wagar

Small business owner that has dealt primarily with this UPS STORE for 5 years. The staff here has always been helpful, courteous and polite in any given circumstance. They even call me if there is any problem with a pick up and delivery to ensure I am always informed. This is a store and these guys are not the UPS couriers and as a storefront operation they are great at service. They do however need to expedite box repairs when seen in a compromised state as this takes one request too many these boxes should be in pristine state all day every day.

Ostap Balaban

I really liked service