Reviews of Mountain West Studios (Photo Studio)

It's Photo Photography

Wanna feel like a Photographer? MWS is the spot! Nothing but love 2 everyone at Mountain West Studios!

Damian Stanley

I sent the below email on December 12th, to which I am yet to receive a response. I have now received the digital and hard copies. This process was very frustrating and going forward we will not be using this company for our PAC family photo nights. Hi, I am still yet to receive my digital copy of the family photo I had taken on October 7th at Smiling Creek Elementary. This was finally available to order in late November and has now been 12 business days since the order was placed. I have now missed the deadline to send holiday cards home for Christmas and if it is not received shortly I won’t be able to do them locally. I find the lack of professional and customer service to be quit unbelievable. It has now been two month and still no images digital or other wise. This represents poorly on the school PAC and I believe that everyone that participated should receive a full refund. I am hopeful that you will make this right, I will also be encouraging everyone that participated in the family photo night to write a review of their experience. Thanks, Damian Stanley

Alyona Glazyrina

An excellent business that does absolutely beautiful photos. The staff is very friendly and helpful.

Dinali Alexander

Great customer service from Chay at Mountain West Studios. Helped me figure out how to navigate my online order to combine a prior year order with the current year to have them both shipped out at the same time, thereby saving on shipping. Much appreciated. Not to mention the immediate response to my email inquiry on a Sunday afternoon and great selection of photo backgrounds.

Andy Yang

Brought a set of prints of my son's school pictures. When I get it the package none of the pictures where cut out. I get 4 sheet of 7x11 with different size pictures on it. Lazy business practice and last time these guy will get an order from me

Min Li

The staff member at Mountain West Studios is very helpful and responsive to the issue I had. I always got polite responses from Mountain West the next day and I could tell that they were trying to solve the issue and was able to provide a proper solution to me. Since my kids are in school, we have been ordering photo products every year and we never disappointed on their products. I would highly recommend this business.

Rehaan Malik

Was very excited to see my kids photos as they are in new school this year, and can’t express enough my disappointment. My 1grader pic were blurry and out of focus and looked like poor photoshop done by newbie.. Hair was a mess and even pose/smile.. ???? Isn’t it good photographers work to bring out the personality during a shoot? Just a quick note to fix hair and a joke would help!

El B

A bit expensive but it was clean inside.

nikki dyck

Excellent photo quality and quick turnaround time. I, unknowingly, had made an error on my order. Their customer service team responded to my inquiry within 24 hours and went way above and beyond for me. And like I said, the error was actually mine, not theirs. Super happy with the quality and service received!

Canada Duckie

Love going on the site to order the pictures better backgrounds.

Brittany McDade

I am so incredibly unimpressed with this photography company. I innocently signed up to get my post-secondary graduation photos taken at my school where I was charged a $30 sitting fee. They may have spent 10 minutes taking my photos. I waited well over a month to get the proofs and that was a disappointment in itself. However, when I finally got to go through them I was dumbfounded by the cost to purchase photos I already paid to get taken. If you just want the photos they charge an astronomical $300 for a CD. You can get a high resolution CD for $150 but only if you purchase one of their also super expensive photo packages costing closer to $500 just for a couple poses. When it came time to decide to purchase I just could not afford that price. Keep in mind I was fresh out of post secondary at the time, I decided to go back and finish my degree after receiving a 2 year diploma a couple year prior. The last two years I was working full time, paying a mortgage, going to school full time, paying for school with my credit card and I still managed to maintain a 4.0 GPA. Graduation and receiving my full degree was an incredible accomplishment for me and something I would like to remember forever. Sadly I still have not bought my photos as I genuinely feel the price is so unfair. I already paid a ton of money to get my degree, can't believe the cost of photographs, I could have almost taken another course instead of paying for a photo package. Mountain West is definitely taking advantage of students not knowing up front the actual costs of getting these photos. If I had know before getting these taken how much it would cost, I would have hired my own photographer, got way better photos for way less and probably been able to include my dog, fiance, and family with me in those photos. I still remember my grade 12 graduation photos by Lifetouch and they took way more photos, I got to change into multiple outfits, they were way nicer, and way less money. All in all I just want to warn anyone else considering the company for photography to be aware of the loop hole you will get caught in with using Mountain West. Thanks Mountain West for holding my photos hostage and not allowing me to fully enjoy my graduation and memories associated with my graduation that those images were supposed to capture. I will also be emailing my post secondary institution about their photographer choice in the future and my complete disgust with Mountain West and their process, customer service, and prices. I worked very hard to graduate, and they definitely deprived me of truly enjoying the graduation experience.

Curtis He

2018-2019 school year almost finished, I was totally forget to order my sons photo at the beginning. luckily, I got help to find the photos from the staff of Mountain West Studios, my boys photos were taking lovely by the photographer ! We are so happy to have them back !

Bilog Agdipa

The pictures are very dark. The backdrop options are strong colors that can make the face even darker. And even though you specify your order they can just send you whatever they want and when you ask you get the wrong order they will tell you that that’s what you ordered. Clearly a business enterprise the percentage of passion on photography is very minimal.

Sandra Ho

Had a wonderful experience with them thank you Mountain West Studios! I highly recommend them.

Jia Ma

My kids took photos every September. I downloaded the digital photos in Oct. Unfortunately my hard disk was broke and I did not back up the data to cloud. I emailed them to ask if I can download again. They responded me very fast and give the link. They are really a professional and responsible company. Highly recommend.

Jeff John

Very friendly photographer was willing to include the family dog in my daughter's grad photos - dog not so willing. Katie, the head of grad photos in the office, was exceptional in working together with us to custom make a package of grad photos. They were very accommodating and fair and professional. If something isn't the way you want, they are willing to fix it. Overall, a very positive experience. 4.5 stars :)

J03L214

Awful website. can't even choose background,Can't choose the package i want. Awful ....

Bryan L

Great pics, Al and Pooja both provided great service and prompt aswell. Thank you.

Randy Hutniak

I give ✩✩✩✩✩ 5 stars for the Customer Service that Al L. provided. He is a great asset to any company that he should choose to work with! Thank-you Al! Sadly I can't give the Corporate entity the same. I find this service to the Schools exuberant in cost. To the point of extortion. I hope the BC School Board will look hard at their contract in the future.

AG V

Just had my kid's first kindergarten pictures taken. What can I say, the photo quality is good but the setup... why not let the children smile and lough in a normal way? Why make them stretch their lips in a way like the are taking a dump or running out of air!!? My child has such a beautiful smile and your photos just ruined it. I still ordered the photos as memorabilia but for future I suggest you seriously consider your approach to taking pictures of younger children. Instead of making them adhere to a template, bring the joy out in them not stretched unnatural grimaces. FYI my wife is a photographer too so I know what I am talking about.

BCCanadian1

They just did my daughters Delta Grade 12 Grad pics...We are in trouble because every pic turned out Amazing..Yes we will be getting them all I am sure. The staff was awesome and very personable.and friendly. We went to my daughter's two best friends Grad Photo sessions for Surrey and the staff was in no compassion to Mountain West. Keep up the Great Work you do...would recommend you to everyone I know to get their school & family pics done. :) Also their Customer Service is Awesome...you can call/email about any issue and they will bend over backwards for you. The whole team from photographers to call in staff are very well versed on Customer Service.

Bing Liu

Good Work！

Ninoska Rojas

Professional and really beautiful photographs. Excellent quality and good service

Dani Lee Milne

Its been 7 weeks since i ordered grad photos at a ridiculous rate. no communication since! I phone and left messages with no reply I Finally got through to a person today who Said oh they are in touch up phase and will be sent out next week so maybe within 2 weeks you might have your photos. !!! No apology, no explanation , except we are just working slower ????. I asked for digital and i received 1, yes 1 digital Photo! ???? the yearbook photo. We will get the yearbook before these grad photos arrive which infuriates me that others have received their digital photos early as per another review Terrible customer service. You should let customers know when their order is delayed and why and should be compensated I guess because you have the school monopoly you don’t have to be decent to the individual parents who pay ridiculous amounts for grad photos. Shame on you !

Rose Zhang

Great school photo and love that we can choose different backgrounds for the photo!

Jenny Long

Thank you for providing a quick response to my photo concern.

Yasmine Khader

When my friends and I were taking our group photos, the photographer was no professional by any means. He would tell us how to position ourselves as if he knew what he was doing but he rushed every shot and the turned out awful, some shots, one friends bottom of her face was covered by someone else's head, or when standing together, one would look like she's awkwardly farther away from the rest. They sure were glad enough to take your money fast before taking your shots, and even worse they saw how badly the photo's they took were and didn't even bother to do a quick retake to fix what a terrible job they did, I swear a dunce with a camera would've taken a much more decent shot. Not impressed. We took these photo's on November 22nd and as of today (January 5th) we didn't receive our group photos. I even got my Cap and gown portraits, and i took those shots on Dec. 3rd. And contacting them was a waste of effort because it's no help at all, no one answers.

Dodo Wang

Further to my previous comments, Mountain West was able to resolve my issue promptly and I really appreciate it. I received two good copies right the way. I’m very satisfied with their service. —————————————————————————— It’s been days since I contacted them regarding my daughters school photo. In the photo my daughter was not facing the camera. But no one checked the photo before they let it pass. They asked me for detail information, I provided it. And then after two days someone else just asked me the same questions again without checking the email correspondence. If they don’t have extra photos with my daughter looking directly at the camera then please just say so. Clearly no one checks their work quality afterwards. During one of the emails, they said maybe they can arrange another photo section with my daughters class, and I’m still waiting for confirmation on that regard but that went no where. It ended up with someone asking me the same questions again.

Amanda Rendall

Mountain west is great! They do my sons school photos every year and always come out awesome. This year I had an issue with my order. My issue was quickly resolved by Arti who went above and beyond to fix my problem and make sure I was satisfied!

Noriko Norikane

I asked them I can still download my daughter's last year class photo. I received an answer right away. I was able to download it. Thank you.

lisa Castellon

I emailed Mountain West on. Friday night asking for a copy of my son’s proofs. I expected a response Monday however Arti got back to me within minutes. Exceptional customer service done with humour and professionalism..

Alan Nichol

Very prompt customer service - on a holiday long weekend, no less!

Michelle Liu

Great customer service! I wasn't able to download an older school photo, and Al was very prompt and helpful in assisting me. Thank you!

Wryan Colin Chan

With Mountain West Studios a member of the Burnaby Board of Trade, I had the opportunity to work with their team in numerous occasions in events and a professional photoshoot. They are highly professional and it is always a great time working with them. Photo quality is also top notch!

Amanda Paladino

I highly recommend supporting, Family based company's, they are also diversity and cultural driven also, I love this company i cant get more stars on here because they deserve 100 star rating

Diane Roy-Gauthier

I appreciate the swift and friendly customer service.

Elizabeth Mann

I've ordered school photos from Mountain West for 6 years. Today, I had a query about a order and got a very quick and helpful response. I like their package options and variety of backgrounds and have been very happy with the photo results over the years.

Shannon McWilliam

I emailed them to see if they could dig up the web code for a school order I wasn't able to place from 3 years ago due to lack of funds. Not only did they respond in about 15min, but they were able to find the code with the info I had provided. I was then able to place an order for my child's school photos from 2018. Quick and amazing customer service. Photos we've received in years past have always been amazing

Jennifer Bell

Mountain West is the best. They helped us out at a time where we couldn’t get to school for school pictures. Very accommodating very helpful, and super polite staff. The customer service team is hands-down the best that I have dealt with!

Wony Lee

Had graduation photos taken here, photographers seemed lazy.

Gaileen Woytko

Our school began working with Mountain West Studios two years ago and it was the best decision we could have made! We found Kira, our school rep, as well as the whole team at Mountain West to provide exceptional customer service and high quality photographs at competitive prices. Our Grade 12 class totally loved the in-studio grad photo shoot experience. We have only gold stars and gratitude to share for this company!

Fraser Cooper

I ordered a reprint back in December, and am still waiting on it. Virtually impossible to get in contact with any one in the office (they are all away for Spring Break - are you serious??). They took the payment quickly enough, but absolutely no contact, and no reprint delivered since then. A completely bad customer service experience!!!

DONG FENG ZHENG

Outrageous price, 10 mins of graduate photo session, pay $25 fee then ask $212 for 1 low resolution CD??!! and a high resolution CD cost $361 !!!

Suz J.L.

They gave us the wrong pose for my son's school picture and are not handling it at all..so we paid money for a bad pose :(

Tracy Smith Kolisnyk

Thank you so much for the photos! They are beautiful quality and I'm extremely happy with the customer service of Mountain West Studios! Very responsive to emails and customer support! Thank you so much :)

Kelly Noda

We received top-notch customer service from Mountainwest Studios. I emailed a change request after receiving our order which Arti responded to and resolved without question or issue promptly. We are very happy with the results. Thanks again!

a n g e l - h i m e

Had some fun Christmas photos done with friends this week and the photographer was very friendly and very professional! The photo session was relaxing and fun plus the photos look really nice! Even though we booked our session very close to their holiday week they still got our photos to us before they close! I’m very grateful that they were so quick and easy to work with! I definitely recommend!

Brodie Marples

As an experienced Actor and Model, I was absolutely blown away with this amazing studio! The set up is incredible for doing all kinds of different themed shoots, with a very modern touch to the over all feel of the space. There are large changing rooms to get ready in, so perfect for large groups. James was my photographer and he was outstanding, couldn't be happier with my photos! Piers was really great at getting me booked in and showing me everything there was to see in the space. It truly felt very welcomed and respected and I definitely will use Mountain West for all my future photography needs!

Dan's Your Girl!

My son had his school photos in October, we ended up getting retakes this year. The school also had a family photo fundraiser night in November. By december 13th I received my download info for our family photos and nothing for my sons class photo. I waited a few days and emailed customer service explaining I have not received my purchase. I received a reply back that day saying that I could expect my download info later that day. I got nothing, I email again, same woman replies that they will send me the info later that day. 3 times, Nothing again - now I've emailed this incompetent woman asking for the name of her boss as its Christmas and I need my sons photo for our family members. This photo is our personal memories. She now replies at 2am saying sorry, but we have already sent you the info. I'm calling, no one answers and both numbers go to a voicemail that is full. If the school your child goes to ends up with this company taking the school photos, do yourself a favor and purchase the hi-res digital download, and take them to Costco or walmart and make your own prints. The photo packages are a complete RIP off...that is if they will even give you the product you paid for. Its 2020, the day and age of building good customer relationships for life (it's called generating repeat customers Pooja, where did they find you?)POOJA is a lazy liar that has no clue what it means to provide exceptional service. The photographer on family night was lovely, its unfortunate the administration staff dont have the skills to support the Mountain west team! This place is a joke!

Chen Cecilia

Very bad service. Lost photos. Missed photos that I ordered. Over charged. No apology for all mistakes that they made.

Josh Krause

Horrible online customer service, picture prices ridiculous with extra shipping on top. If I had another option for school photos I would have taken it. Definitely glad my other kids schools do not use this company.

Sergio Gonçalves

Good products and prices but the most amazing it was the costumer support, so fast and kind, in all replies.

Brenda Hynes

After an initial error in the photos and some slight confusion over the process for remedy, Mountain West did an excellent job of providing us good photos and an exceptional package in a timely manner. Would recommend.

Anna Robertson

great experience with romaine, i appreciate all the time she put in to help me get the grad pictures that i wanted. felt completely comfortable and am thankful for everything she did for me

Tracey Kirkman

Thank you for your timely reply and solution to my problem. Great customer service and great products ! Thank you!

Farhan Virji

Pictures we receive are always great quality. More importantly, our kids school has used Mountain West for school photos, and I somehow lost my kids digital photos from 2017 onwards. I contacted Mountain West with the hope they could retrieve previous years photos, and they responded right away saying they will look into it, and within a couple of days they provided the photos!!

Ken Rolston

Excellent School Photographers - My young son is sensitive to bright lights, he finds the bright flashes the photographer needs for the school photos overwhelming. The photographer from Mountain West Studio took my son as the last student of the day, turned off all the extra flash bulbs and used a standard flash. At the end of the day I’m sure this led to more post processing on their end - but due to their care and attention we actually got a school photo this year. I can’t thank them enough!

f r (Snowfall 7)

Id run into some obstacles in the website. The staff at Mnt west emailed within the day and called to confirm details as well. Then there was a summary email. Thank-you Chay for all your assistance in helping us get the pics we wanted developed! FR

Joanna Biddlecombe

Robert was extremely helpful using the chat feature on the website, which is incredibly handy. Overall a very professional service, with excellent customer service, and of course great photos!

Julia Burke

Lovely time taking graduation photos I wasn't exactly excited to take. I was accepted graciously, laughed with, and was given great options and tips on posing. As the incredibly awkward person I am, I greatly appreciated this. I never felt rushed during my appointment, and was given a variety of props to use etc. I am so grateful for the attention to detail and genuine care I received. All together, this was a much better experience than I had anticipated. I cannot wait for my photos (Didn't think I'd say that!) Thank you!

Janice Williams

Couldn't figure it out to order on line

Omaima Ismail

Very professional and friendly staff. Give you attention and time to get a lovely picture.

Craig Archibald

Photos were wrong and Mountain West did not fix the problem. Very unhappy with the most important pictures in my daughters life. Would not recommend. In a time when anyone can take a great photo Mountain West is falling FAR SHORT. Poorly done.

Cameron Zainali

This company was used for my daughter's school photos and really disappointing. Bad shadows, my daughter looks like she has some bad skin condition. Looks like there was no thought or care put into the photos.

Farhang Ahadzadeh

Great work by everyone here. The staff are very kind and friendly. The picture qualities are great. We got our picture much earlier than we expected. So thankful for their help and support. The price is very reasonable. Definitely suggest it to whoever is looking for high quality photos.

Ariel Gilks

I try not to complain and I understand that you guys have a lot of photos to process which can take some time but it's going on 2 months since my son had his pics taken and I have not received anything, now I understand the school doesn't ship out the order forms until a few weeks after the photos are taken but by the time you guys receive the order forms to the time I receive them they will have been in your care for a month and a half not to mention I called 2 weeks ago and was told the photos would be mailed the following week which would have breast week only to call today to find out that they are now not shipping until December.. not exactly please with the efficiency of this company

Giorgia Bilotta

I am an international student and took my grad pictures here, two weeks before I had to leave Canada. I told them that I needed to have my pictures shipped at my home stay before I left the country and since the shipping would have required more time, Thomas O'R found a way to get them to me before I left (delivered in person to my house). l'm so grateful.. that was amazing.

Claire Fuller

Fantastic customer service, very quick response time and efficient. I had an excellent experience and would highly recommend

Kurt H.

Now that Zellers is out of business, if you want that discount shop look for your kids, these are your guys. Every damn year the photos look terrible. This year was exceptionally bad. I can tell one of them was after recess because I can see she was playing outside. Unfortunately since its a photo, she looks like an abandoned child. I mean I get it, you're taking pictures of a few hundred kids in one day so you may not have time for hair styles.

Mandi Mangat

Wow! Just had the best customer service ever. Emailed them on a weeked re an order and within 30 mins, recieved a call and email with the issue fixed. Best customer service!!!!

Tan Fab

Customer experience is phenomenal. The prints are beautiful and were sent to me very quickly. I couldn’t be happier.

Michelle Gibson

Our family had a great experience with Mountain West Studios. And, I'd like to offer especially high praise and appreciation for Katie. I spoke with her on the phone with some questions about my child's photos and I also wanted a bit of extra guidance on the packages and the online purchasing process; Katie handled it all beautifully! She was pleasant, efficient, smart and knowledgeable. In this world of often disappointing customer service, it was a pleasure to have such a positive experience with Katie! :-) Thank you!

Millie rippon

Called over and over again trying to contact anyone who could answer a question and never got at call back or phone answered.

Neptunethelovebird

I took my grad photos here and all the staff were incredibly kind and welcoming! Thank you for the great experience, the photos turned out great :)

Laurie McLaren

Great customer service from Al L., thank you!! My daughters pictures are beautiful!

Nora Mochev

My kids’ school photos turned out great! Keep up the good work and customer service!

Laurie Anne Faulkner

Great service getting us our lost ID card over the summer holidays, thank you .

Reid Robinson

The staff at Mountain West Studios are great! I had a question and they were quick to address the question, offer 2 option and were very nice thru the process. Very happy to deal with this company and will suggest them to others. Thanks again for all your help.

Jessica Liu

Thank you very much for revise my order! Your exceptional customer service makes me happy.

Allyn Whyte

Great Customer Service. Prompt and professional and even replied in the evening to forward me a link to my online images so I could access them right away.

Mercedes Rae

The service is way overpriced for what you are getting. I wonder why the schools don't use local businesses for taking school pictures?

Claire Malm

Working with Arti at Mountain West Studios Ltd was great! I was missing the link to a previous order and after speaking with Arti my file was located and sent to me within 24 hours! Huge thank-you!

Rajat Kumar

One of the amazing studios in Lower Mainland. provides the best services for the value. Top tier customer service. Will visit again .

Susan Springer

Terrible experience. Zero stars*** rating Ordering school pictures for twins and could not look at files combined, also pricing changed between the separate orders without an explanation. Had to order separately (so families with multiple children would be so frustrated by the 2nd to 3rd order really why bother...just take them to Walmart)... and Package A at $36.00 for my son and $49.00 for my daughter which was because an un-communicated deadline for the initial picture was applied ( $10.00 late fee) but why is it $13.00 different and not $46.00 versus $49.00 ?? I had complained by e-mail previously that the order deadline was not communicated, this was answered and justified that the processing was difficult etc. although with digital files one click away on the website and delivery to the school this is certainly unjustified- just a money grab. I will have to end up paying for the late processing fee for my daughter as well as a mystery extra $3.00 for a school photo to send to family, as have ordered for my son so am stuck ordering with the inflated fee for my daughter or not having a picture of her ( the re-take was worse than the first..) Called to ask for an explanation and discussion was very unsatisfactory....will never order pictures again from this company, and will ensure that the school council is aware of all of the problems multiple families have had so hopefully next year another photography company will be taking over.

R L

We recently moved and during our process of packing we lost my son's order form for his elementary schools panorama photo (the one of the entire school). Knowing that he will be going to a new school and will miss all of his old friends and teachers, I reached out to Mountain West in hopes that they can help me retrieve the photo from archive. I just received the picture in the mail today and its exactly what I had wanted. This will make my sons day. Thank you for putting a smile on our faces :)

Marion Schmirler

The photos are perfect, ordering easy, delivery quick, thanks

Dan Telep

I made a special request on the photo cropping that wasn't quite right the first time. Their customer service team waisted no time in making sure our order was corrected and completed as we had hoped. Great service!! Great pics!!

Jennifer Sundstrom

I have been very happy with the quality of school photos and outstanding professionalism of Mountain West Studios the last 3 years. When contacting them by email with questions, and needing support, I received an immediate response from friendly staff ensuring I was helped. My order was completed and processed right away. I highly recommend this photography business.

Robert Wilson

Excellent professional service. Highly recommended for your family and business photographic needs.

Jen P

Frriday evening I was scrambling to get the kids' schools pics ordered online. I had some questions about my order before I placed it but being Friday night I figured I wouldn't get a response until Monday and would have to pay the $10 late processing fee for each of my kiddos. But I received a response right away from Arti, who was able to help me that night! Thank you so much Arti. You were a tremendous help. It was a pleasure dealing with you!

Emily Wolbeck

Very quick reply!

Janet Goodall

Contacted Mountain West for previous years photos and they had all the information we needed to order. So happy this could be done!!

Sabbie K

Arti, the Customer Experience Manager went above and beyond helping me with an issue I had with my son's school pictures. I really appreciated her responsiveness. The pictures turned out perfectly in the end.

A C

Absolutely horrible experience. Was promised to get proof within 10 days after the photoshoot, but have not heard from them for 3 weeks. Contacted them and was told that I missed the school ordering deadline and they charged me for shipping and did not receive the free print as promised. Finally they credited me back for my order and was told that I will receive them within 2 weeks. It has been over a month since my order was placed and I still have not received my pictures. Tried emailing them and received no reply. Tried calling and they don't pick up and their voice mailbox is full. Will NOT order anything from them and would recommend schools to switch providers. They reply to google review the same day I posted my comment but I have sent them multiple emails over the week and no reply at all!!!! Don't pretend you care on the public post and pretend that you will follow up. My order numbers were in the emails that you never replied.

ginny tosin

I received my school pictures and i notice that my face was photoshopped without my permission. Whoever did it blurred out my acne and rosacea and made my face completely clear. This has caused me extreme emotional pain and seeing my school picture makes me hate my face more than ever. Thanks

Jamie Johal

Beautiful shots and the staff went out of there way to ensure that I was satisfied with the final product. Highly recommended.

K D

Crazy stupid pricing. $105 for 1 picture 16x20. $300 for a CD alone. Guess there won't be any grad photos :/.

Dawn Silver

I am so happy MWS was able to come to the school and take the kids photos safely!

Hannah McGee

worst service ever!! i would honestly give 0 stars if that were an option. took my photos back in early september, called last week and they said that they would send them by the end of the day. i still do NOT have them 6.5 weeks later! very frustrating

Adam Roberts

I found the people here to be really friendly and the photographer got some great shots of me. I went to another photo studio with a friend of mine where we felt really rushed by some unprofessional people- it left a bad taste in my mouth.

Shelly Finnie

I’ve been waiting weeks for my school photos to put in my Christmas cards. It’s now the 20 of Dec. and I still have no photos. They have lied to me several times saying my photos have been shipped. I was told that they had been shipped 3weeks ago. It’s very frustrating to deal with this company. I even offered to drive and pick up my photos. They said they had been shipped. That was almost 2 weeks ago. I could have sent out my cards if the hadn’t lied. They said they would credit me and they haven’t. This company is very frustrating and disappointing to deal with. They are hard to get a hold of and they don’t return your calls. I recommend you go somewhere else!!!

Shami Sekhon

I had to phone Mountain West Studios Ltd. over a printing issue. I spoke to Arti, Customer Service Manager, and she was absolutely fabulous. She listened to my concern with care and attention. She assured me that she will get back to me very soon and take care of my concern. She did exactly that an hour or so later. Thank you Arti for making me feel that I mattered as a customer and taking care of my concern with grace and poise :).

Maria Zumbuehl

Very helpful with my odd request.

judith Haughton

i called Mountain West studios Ltd to get a code so that i could order GRAD pictures my son took five years ago . i spoke to Al he told me to send him an email with the details and the next morning i got an email with the info i needed to order the prints . Great customer service!

tanesha galt

absolutely terrible service. left several messages to call back - no call back - no one there. They sure cashed the cheques though - Feb 5th to be exact, still waiting and today is date March 20th....Better Business Bureau here I come

Lauren Ray

Came to Prince George to do school photos in fall at my son's elementary school. Ordered several things that were supposed to be for Christmas presents. Tried contacting them through e-mail and left a message asking when I should be expecting my order and they completely avoided contacting me back. What aggravates me is not that I don't have my items, but they completely didn't care enough to contact me. Why have an answering machine when you don't answer the messages? Why have an e-mail when you don't respond back? So here I'm out the items I have not received, I'm out the money I spent on it, and now I have to buy new gifts because the items were not delivered. If you like feeling valued, get your photos done elsewhere.

Grace P

Quality is impeccable and service is outstanding. Thank you so much! Special thanks to Deepika, you made my day.

Zehx Marquise

Friendly staff

amarinder singh

Customer service is par beyond excellence. Spoke with Deepika and she was very humble and helpful. I was being provided very satisfactory resolutions. Highly recommended.

Nova Wilson

Mountain West Studios was quick to respond with a solution to my initial problem. They communicated and went above and beyond to quickly resolve the issue. I am extremely impressed with the customer service and am very happy with my final product! Thank you!

L K

Ordered photos on Nov. 8, 2019. Took my money on Nov. 8, 2019. No Photos by Jan 1, 2020. Email them on Jan 3, 2020 about where my photos are. Get standard response of " We will get back to you within 48 hours". Re-Email them 6 days later with "its been more than 48 hours and we haven't heard anything". They replied " Hi there, we got your request.How can we help you?". This just shows they have no clue what is going on over there even if you use their contact us forms or email them. Thus, have to explain again where my photos are on my email on Jan 12, 2020. They write back 2 days later "Hi there, For very first time we sent your order to the school. I believe you did not get so we are going to reprint your order again. You will get your order in 3-5 business days. we appreciate your patience." Nothing received still and its Jan 30, 2020. Currently writing last email regarding issue and posting this up on Google to show the incompetency and disregard for their customers. Will probably follow up with our school to end relationship with this photography provider. In responding to the response: You said in your email just now "We were in the process of upgrading our systems to allow for improved services and options and apologize for the delays in service delivery The order was shipped to school along with all other school orders and then a reprint was put through ." The interesting thing was that none of this was communicated to our school nor any of the clients who ordered photos as evidenced by other reviews on google where no one will provide any response. If you were intending to action tomorrow, then it is already 2 months too late. For sure you had many happy customers, however, you did not do your job this time around...not only with me, but with our whole school. Wait til tomorrow, there is a long list of parents who wants to know where their photo order has gone to, and your lack of communication and 'upgrading your system' excuse just doesn't cut it as we have evidence that other parents have tried to email many times or call the office a number of times without any response.

Rebecca Stiles

Great, friendly support with the digital products. The one download I was looking for wouldn't come through for me, so they just emailed over, same day I believe.

Denise Brittain

When we received my daughter's grad photos, there was a scratch on one of the 5 x 7's so I contacted Mountain West Studios and they said to return it to them. Within a week and a half, they sent me two 5 x 7's. Great service!

John&Cindy Davies

It was nice to be able to order on line at mountain west studios, my daughter and myself had a lot of fun choosing the different backgrounds.

C McC

Prompt service even during evenings and weekends. Went above and beyond to help us with our order.

Pari hash

Excellent pictures, helped for order processing. I have got quick responses whenever called or emailed. Great service received.

Rachel and Justin Abbott

I do not recommend schools use this company for school photos. It took almost 2 months to get photo's back. I have never had to wait until mid December for school photos to come in. Not impressed as their prices were higher than other companies but the service was much worse.

Darcy Bloomer

Terrible, just terrible. The website that you have to use to purchase school photos is non functioning, very difficult to navigate. After purchasing digital download, the file could not be downloaded. Terrible customer service, if you can even reach anyone by phone. Also the captcha code in the photo, this may be the reason for their incompetence.

Johanna Toldy

Went to the Burnaby studio to have my daughters grad photos taken. The photographer used the wrong sash ( my daughter questioned him right away and he assured her it was the correct one), sure enough it wasn't so we had to go back to have them taken with the correct sash. That in itself is human error, it happens. What made me give them one star is that i was promised SEVERAL times by the receptionist and photographer that the photos would be sent to the Yearbook committee within a couple hours and they were not sent !! There is a good chance she wont make the cut-off for the year book as a result. What infuriates me is that the promises made , were not kept and the phone lines were not being answered for HOURS when I was desperately trying to get a hold of someone. Terrible business practice to make promises you cant keep, especially when its a time-sensitive issue. VERY disappointing experience. The receptionist didn't seem at all concerned and wasn't owning up to the mistake, but instead made excuses.

Brittany Webb

Customer service was awesome. Specifically, Navneet was excellent. She was extremely helpful and very patient and professional when answering all of my questions. She is 100% the reason I rated 5 stars.

Michel54le Mybelle

Pathetic. Never has the process of school photos been this complicated and difficult. The website needs a complete overhaul, no one ever answers the phone, when you do reach a human you get the runaround. Pictures taken beginning of October are still not available in mid December. I have no idea how they are still in business. Several parents at our school are going to request a new photographer for next year. Also, take note that the majority of the positive reviews are one review accounts!

Candice Cox

I am writing this as a staff member of a school so this review is my personal review and not necessarily the opinion of the school I work at. (That is my disclaimer). Mountain West Studios have a team that is the best! We have used them for our school, staff and grad photos. They have worked with us to ensure we are happy with what we have received. They have gone back and forth many times with us just to ensure that we were happy as a customer. I want to particularly give a shout out to Kira, Vanna, Dale, Al, Monica, Arti and Harmit who I have had the privilege to deal with at some point. Thank you for all your hard work Mountain West!

g wong

Quick response on a question asked

Dennis Andersen

Daughter just had school photos done. Apparently the photographer was polite but couldn't get over the rudeness of the workers organizing the kids. This was high school kids and I get some can be bratty but no excuse for the workers to be rude and snapping at kids. One girl was forced to take off her makeup. All I can say is glad I wasn't there. No excuse for workers to be rude.....

Dennis Cooper

Charging $39 for a single 8x10 is bad enough…but then to ask for a $15 processing fee on top? Poor business practice. That puts you in the same category as TicketMaster (who doesn’t like to pay a $15 convenience fee on a single concert ticket?) or the Plumber who charges $160 JUST for the privilege of charging $125 and hour to actually fix the problem. Need I point out to you that LondonDrugs does 8x10 copies for $5.99? The unmitigated gall of you to charge this much! If I’m ever looking for a professional photographer I’ll remember the gouging here and shop elsewhere, thank you very much!!

Tina Kim

Excellent customer service!!! After I downloaded the image file, I realized a small white spot was visible between my daughter's hair and her hairband. So, I emailed them about it and they fixed the issue very quickly. The white spot was perfectly corrected, and other photos were also edited at no additional charge. Mountain West provided me with great service, and I am extremely satisfied with their photos. Thank you~♥

Penny Lipscombe

I made a mistake on my order and contacted them and they helped me correct it right away

donna hollanti

Exceptional customer service! We needed replacement ID cards for several of our students who are off to Quebec as many of them had "misplaced" their cards. Greg Farkas was so kind and had them redone for us and they arrived 2 days later. Wonderful company to work with!

Patricia Vadala

My kids school always uses this company to take school pictures. I have been ordering school pictures from them for 6 years. I am usually ok with the quality of their pictures, they are not the best but just ok. This year when I order my daughter's picture we picked the background and to my surprise when we got the pictures it was the wrong background. To make a long story short I emailed and called them various times. Two mailed orders came to my door both wrong again. Finally the 3rd time once I was really angry, we got what we had originally ordered. It took over a month and a few emails and calls. Their customer service is not the best and their staff ( at least the people who I dealt with) not the nicest or efficient.

Megan

Horrible pictures & terrible customer service. Would not order again if school chooses this company. Do not recommend for school photos

Matt Williams

Mountain West studios are absolutely awful. Orders take an incredibly long time to get processed, the phone almost never gets answered, and emails get ignored. And when you finally do get to speak to someone they'll tell you one that the issue is being resolved but it won't be. I am amazed at how how low their customer service standards are.

Fely Castro

All staff that I met in this company were so friendly and responsive. I like their services and the quality of the photos. I forgot to grab my digital photo last 2019 and thank you to Ms. Nicola for sending me a copy of my picture as my remembrance.

Kelly Allen

Customer service from the office is wonderful. Very helpful.

Marnie Premont

Straightforward online ordering process and fantastic customer service.

D&S Schulmeister

Brutal! Ordered the pictures from an online sample. When they arrived they were blurry, out of focus and the colour was bad. Two emails with no response. Very poor customer service!

Eva-Maria Simms

Great service, super-fast responses!

John Franca

I had some issues booking my grad photos but Janele really helped me get everything sorted. I got help super quickly and I would definitely recommend people to go here for great service and professionalism.

David Nguyen

I was disappointed with my daughter's photo this year. The company has reached out to me and is working to rectify the situation, which is a positive.

Jen Heinrichs

I had two questions regarding placing my children's photos and they were answered completely and very quickly!

Nav Gill

I wasn't very happy with my kids school photo finishing job. Kids skin tone looks very dark compare to their actual skin. I had a very hard time getting a hold of any customer service representatives on phone. I've emailed the manager multiple times but took forever to hear a response back. No apologies from anyone for the trouble & headache. The company was supposed to reprint & correct the job & mail new photos to me but I'm still waiting on to receive the photos.

Rachael Henderson

I had the best time getting my grad photos done with this group! They did everything and more when it came to making sure I ended up with great pictures. I would go back to get family pictures and couple pictures because they gave such an amazing experience. I would recommend them to anyone! Amazing work!

Mardelle Rowell

Haven't been able to view pictures for over a month, been communicating with them, evidently new cameras and technology!

Amanda Leslie

Amazing customer service! Our pictures printed differently than we expected and so we emailed them about it. They promptly responded and then made sure that we were sent corrected prints without any extra cost! Chay was very kind and accommodating through the whole process! We will definitely continue to give them our business!

Joannye Bélanger

WORST SERVICE EVER!!! I am very disappointed with this service. I paid for touchup, they didn`t do the correction they sent me back the same picture without the touch up. I left 3 emails and 2 voicemails, no one is calling me back to resolve the problem. It`s been over 2 months since I was supposed to receive my order! I paid for a service that I never received. I can`t have my daughter`s picture on time for the Holidays!!!!

Kim M.

I have had nothing but great experiences with MW. They answered my inquiries very quickly. I made a mistake in ordering my daughters Grad photos and they rectified the situation (even though it was my fault) and provided exactly what I had wanted initially, at no additional charge. The touch up I asked for was exact and the photos were beautiful. Thank you!

Jessica Chattaway

Very disappointed with my experience here. I had Grad photos taken back in March and they were 2 weeks late with processing the proofs. After I ordered the photos I was told that it would take up to 6 weeks to receive them, 8 weeks later I still haven't received them and I payed additional for express shipping.

Chelsey

I ordered a very expensive package in the beginning of Dec. I still have not recieved it or had a return email regarding my concerns. I came to the reviews and see that "the owner" has been replying that all shipments have been shipped and also giving different emails to "track" the packages. Which email is the corect one or is this just a scam? i wll definitely be following up with the school board and the better business bureau if my photos are not received by Christmas.

C N-T

This is the most painful company i've ever dealt with. For any inquiries, it took at least 4 rounds of emails before it can be answered (and i'm on round 6 of emails to have an issue to be resolved). The first issue i had was the fees and the timeline for photo retake at the school. After that was painfully answered, my digital download was a mess. I did not get what i ordered and it's round 6 of emails and they still don't understand that what i received is different from what i ordered. This is really not rocket-science. Please, do yourself a favor and STAY AWAY FROM THIS COMPANY.

Tianna Riemer

Fantastic customer service when this busy mom needed it. Thanks Mountain West!

Leigh Su

Mountain West Studios cares client.

Garrick Tom

I had lost the digital image for my son's school picture from several years ago. I emailed customer service and they kindly sent me a backup of the image. Excellent customer service, beyond ecstatic!

Courtney Marusiak

Love the background options, very easy to order.

kim luong

The photographer was very patient and energetic. She took her time and arranged many photos, and was very open for any suggestions or poses that we had in mind. Definitely would recommend.

Danny H

Issue Solved

kyla johnson

Excellent service! Very quick to respond. I wanted to change the background on the photos I had ordered and they responded in the same evening with instructions on what I needed to do and were very pleasant and helpful!

D Mah

My son had his Graduation 2018 photos taken by the Mountain West Studios photographers. I was very impressed with the shots taken during his session and as a result, I purchased the High Resolution CD along with the photos. An error was made on the High Resolution CD and Al L., Graduation Department, promptly took care of my problem and dispatched the correct CD to me on the same day I reported the error. Thank you Al for your outstanding service! Without hesitation, I highly recommend Mountain West Studios.

Mindy Leckay

Had a great experience with mountain west studio, they were very helpful and responded quickly to all my questions

Jackie T

I was told it would take about 2 to 3 weeks but It took more than 8 weeks for me to receive a (one) digital photo via email. I called and left a message a few times but Mountain West Studio never called back. I was able to get the photo after I sent a few emails.

Debbie Wensley

Awesome company and photos!

Lisa Allen

We have had grad photos for both my daughter and son now and the quality and level of service was great! Highly recommend

Yvonne Haviland

Mountain west has provided me with excellent customer service for years. They offer so many backgrounds, extra options such as adorable magnets and when I email, they respond right away. Thanks for the positive experiences!

nicole croxton

The level of incompetence that this "studio" has is staggering. From general customer service to actual quality of work is unacceptable. They had skipped our class altogether and then squeezed us in on retake day. I ordered my photos back in October and was just informed they MAY be sent by Dec 19. This needs to be fixed and fixed quickly.

Amanda Vincent

Mountain West was efficient and kind. My 9 year old strongly wanted a different background for this school photo from the one I had chosen (without consulting him) for the order. I wrote to Mountain West, and they fixed things immediately and cheerfully. Thanks !

Kathy Yuen

Great photos and customer service

Lu Wang

Mountain West Studios Ltd has been the official photographer for my children's school. We love the photos that they took. The colors are bright and beautiful, the images are sharp, and they have tons of background that you can pick and choose. More than the quality of the photos, they have been able to capture those moments when my kids were truly being themselves. This is why the studio has won our hearts. Recently we decided to assemble the school photos from the past few years into individual albums for our two children, a keep sake we can give to them when they graduate. In the process we realized that we needed duplicates of several whole school panoramas. I wrote to the studio and was pleasantly surprised that they have indeed kept all the files and could make reprints for me after several school years have passed. Their customer support was amazing, and the photos arrived very promptly! We are so thrilled to receive them. Now my kids albums are up to date and we look forward to filling them with photos from Mountain West for years to come. And we may order more prints to make one album for ourselves to keep!

jessica sodhi

Amazing service... was very impressed to receive a response on my email during the holidays!!

Jacqueline Senko

Ordered my daughter's school photos beginnning of November. It is Jan 13th and still have not got them (after they assured me they were couriered out in December). Enough said

Joann Quinn

i like the variety of background choices and poses available this year for my daughter's individual photos from school.

Jay Iyer

Thanks to Al for providing excellent service.

liz hill

We had a couple of mistakes, but they were settled with humour and efficiently.

Hayley E

As grade twelve students, we were screamed at by the owner of the company. Very unprofessional and rude. I am beyond disappointed in this company. How is one supposed to smile after being aggressively screamed at over a red wig? Ridiculous.

Patti Elder

School grad photos: We told our son NOT to do the sitting fee, only to have his photo taken for the yearbook (no fee). The photographer scammed him into paying $25 for a sitting fee by telling him he needed to do it to get a digital copy of the yearbook photo. There is no digital copy! The only thing you get is the proofs. Since he wasted $25 on the sitting fee, we thought we might order something. The prices to order are ridiculous and then they tack on another $15 to ship the photo. One 8x10 would cost $66! This is robbery, and based on all the reviews I am reading we will NOT be ordering any photos from this company. Thankfully we looked at the reviews before placing an order!

Meagan Gull

So highly impressed with Mountain West Studios! If I could give them a higher rating, I would! I accidently wrote my old address when ordering school photos, and didn't realize until after they were delivered to the wrong house. Not only did they respond SO quickly to my panicked email, they offered to reprint and resend the photos free of charge. HOW AMAZING IS THAT?! Thank you, thank you, thank you Mountain West!! I highly recommend this photography business to everyone!!

ji choe

terrible. would give 0 star if possible- gave up trying to connect with the manager who basically chose to ignore inquiries.

Amanda Wheeler

Great customer experience! I emailed them with a request, they replied promptly, took care of my request and confirmed via email right away. It's so refreshing to see efficiently in a company and to also feel like the consumer is cared about. Definitely recommend!

Yeonsook Yu

They are so kind and I satisfied the pictures.

Austin Hutton

I just don't understand the justification of $59.36 for 2 5x7 photos, and we have to do it for 2 kids. Paying $118.72 for 4 little pictures is ridiculous. Most people don't have that kind of money. Way to take advantage of people who just want some cherished memories of one of their child's biggest milestones.

Maggie Yeung

Al and Chay are very responsive and accommodating. Thank you!

Jess McMann

They captured a lovely photo of my 3 year old that I love! And they were so helpful and kind when Canada post didn’t properly deliver my order. A quick and pleasant phone call to their office and my photos were re-sent with no hassle at all. I would absolutely recommend their services.

kyleen andrews

My first time getting photos done for my child for his kindergarten class so everything was new to me and so many firsts with my child at school so when photo day came around in october - november 2014 he got photos done but once i got his preview photos i wasnt pleased so i did the option of re takes so i did the AA package which is a deluxe package:recieve 2 A packages and it included 2 free collages + CD for $48 . which i thought was a good deal seeming i wanted the disc so i can print whatever size i wanted to and i also got photo retouching cause my child had a scratch on his face for retakes so all togeather i paid $55 dollars. When retakes where happening my child and whoever in his class where getting retakes got brought to the school library which they where ascorted by the vice principle seeming every photo retakes you have to give the package to the photographer before photo is taken so thats what i thought but apparently they get their photo taken for emergancy reasons which i find odd!! So weeks go by and no retake package het so i wait another couple weeks and still no package and i kept asking his teacher but she said still nothing then finally i call the Mountain West studios and ask then why my sons photo re takes where taking so long so she asked for his school name and his name i gave it to her and she tells me that he isnt on file so i was shocked obviously. . then she told me to talk to the school so thats what i did and the school informed me that the vice principle did hand the photographer the package for my child so i had to contact Mountain West studios again and spoke to a ladie named Debbie and she was NO help she basicly said i had to prove that the vice principle brought my child down to the library and handed the package that contained my $55 dollars to the photographer so i contacted the school again and they talked to Mountain West Studios and said that they where not responsible for my order being miss placed and they wont re emburss me my money. So after 5 months of not getting any where with this i called them once the principle informed me they are not responsible for my money being miss placed and i ended up on hold to be connected to someone that can help me and it ends up being Debbie the lady who did not help me in any way the first time i was furious that ive got put in between this buisness and the school so i asked what is being done about this and why are you guys not corroperating with the school and she was so rude to me she asks me what package i got and i told her and she had the nerve to say"ofcourse its the largest package" like really why would i go out of my way for 5 months trying to get answers and my money back i was ripped off and she makes it sound like im scaming them im pretty sure you guys scammed me!! She tells me rudely that she will call the school and talk to the principle and will call me back and i said i hooe something is done or ill take extreme measures. So i wait for the call back at that time im really upset that she would make it sound like im scamming them. Finnally they call me but it wasnt debbie apparently she had a meeting to go to. This lady i was talking to tells me that i have to send them an email with my name address my childs name his grade his school name and what package i got and what background i got. Its been 5 months but luckily i remember what i ordered not to mention i have the package papers infront of me even the one i had to tore half off to seal my money in and bring to school for photographer. And i tell this lady why would i want your buisness after all this i dont want those photos anymore i dont want to support your buisness ever but apparently thats my only option cause they cant re emburess me my money cause they didnt get my package. But theyre willing to send me the photo re takes they took!! Urgh. So un professional! Worst exsperience of my life. I reccomend that you do NOT order pictures from Mountain West Studios and if your childs school is in buisness with them ask them to get out of buisness with them.

mr pogi

Great service

Lori Johnson

With the Covid 19 and the cancelation of the grad this company made it possible for me to get my digital prints early so I could share with friends and family. Thank you so much

Jill Howey

Quick respond by customer service email

Darren Moore

the last three years there have been mistakes. 1. Double charged 2. wrong order 3. 3 month wait. I would look elsewhere.