Reviews of Edge Imaging Toronto Inc (Photo Studio)

Derek Wilford

They provided a class picture if the 2018 Algonquin Public School grade 7 class that is so grainy you can hardly tell who's who. The old class pictures from the 1980's are better images. Wouldn't recommend.

Daren Rathburn

This company has turned off their phone lines and can only be reached by email only. This in itself is a sign of unprofessionalism in my opinion. Like many other customers, I have sent several emails to them regarding an issue and received no response. They justify this by saying "our response times may be slightly longer than usual" It is interesting that there is a delay in responding to emails, but there is no delay in charging your credit card for the fee.

Andrew Mitchell

Terrible website with clunky and poorly designed user interface for ordering online. Doesn't seem to work well with Firefox. Edge Imaging won't "ship free to school" where I live so we're being charged an additional $12.00 to have our son's photos shipped. My daughter's photos were shipped "free to school" and she lives with us in the very same city but goes to a different school. Explain that Edge Imaging. Update: October 23, 2020 Just tried to order my son's school photos and had another miserable experience with Edge Imaging and its website. First the site required me to create a new password when I logged in even though I knew my old password and it worked fine. Why did it do this? Who knows! Then when I tried to pay for my order it rejected my credit card and asked me to call "customer service." My wife tried her credit card and it was declined, too!!! She was also referred to "customer service." There's nothing wrong with either of our credit cards and to prove it I went to another site and made a purchase without a problem. I called "customer service" and the pleasant sounding woman who answered offered to take my order over the phone which I wasn't interested in doing. I asked to speak to someone who could explain why I couldn't order online but apparently the "finance department" was too busy to talk and the IT department was working from home. So no school photos this year for my family and likely never again as long as the school district does business with them.

Mary Fearon

Edge has provided beautiful photos of our kids for a number of years. This year was the same, but it's the service and ease of ordering that really helped us this year. My 13 year old son received and lost his grade 8 photos (grad photos) before he even left the school. I reached out to Edge and they helped me find the order and get the photos, which look amazing and I was able to take advantage of their retouching service.

Faisal Hafeez

Usually give services to school kids for photography

Angie Jodoin

It took quite a while for my pictures to come and they did not make it for grad, so I paid several hundred dollars on pictures I couldn't use for my son's graduation from high school. I wrote to them to find out what was the hold up, but their online support was difficult to reach.

Sharlene Packman

I put in an order many weeks ago and still don't have my son's school photos. I called to find out why. They said they had a day without power and have had other technical difficulties. I asked why I didn't get any notification of the delays "we don't do that". I asked for a reimbursement "if you send us back the package we will reimburse you". I have NEVER delt with such poor customer service. They then offered to send extra sheets via courier. I asked why they didn't do that weeks ago with my photos that I still don't have? "We send all of the photos to each school all at once." I understand how this would make sense if everything was running smoothly and on time. Walmart gives a full reimbursement if you don't have your photos in 7 days. I will be asking our school to consider getting a different company for next year. This is ridiculous. So much for sending out my Christmas cards with photos this year!!

Mary Rowan

Great customer service! I called with a simple question and got way more than I expected. Great service from Blair. With only 13 minutes to spare, before I had to run off for children's activities, I had my question answered and order taken and paid for all with humour and ease. We've loved the quality of your products for years. Happy to know your Customer Service team is just as dependable. Keep up the good work! Mary Orangeville ON

Nancy Walker

The Edge Imaging staff are always very polite and professional. Our photo day runs smoothly and on time. We know well ahead of time our photo days, retake days and photo days as well for the following year. Customer service staff are always very receptive and accommodating to any problems we may be having. It is a pleasure to have Edge Imaging in our school.

Jayson Jackson

Order my daughters Graduation photos and our credit card has been charged. After 2 months we can't get a hold of the company as the phone lines are down and email is bouncing back. Took to Facebook and they are not responding there either.

Foxy Babe

I bought digital version of my son's portrait photo thinking I will get an instant download via email. It turned out they send the code via Canada post (yes, snail mail) printed on a piece of paper and it takes 4 weeks if you are too cheap to pay for the shipping. In this digital age this is totally unthinkable and ridiculous. I hope his school will go back using Lifetouch instead next year.

Evgeny Reznick

The red spot near the nose of my son could have been removed very quickly and easily. But 35$ is not enough for company to provide a quality service. They wanted 8$ extra for 30 second work. Do they earn a good client for life? Guess not. Probably they care for money more than for service that they provide. So many pictures that they didn't care to easily fix.

Glory C.

The worst photos ever! They are super dark and blurry. They are not professional at all. My niece's school has another photography company and her photos are beyond beautiful. So perfect, the shapness, the brightness, the saturation, etc. This is my daughter's first year of school and I had no experience when it comes to buying the school photos. I decided to buy them and I regret it. They are extremely expensive too!! The re-take photos are a joke. They only take 1 photo!

Bay Kinrade

School Photos: $12 for one 8x10 photo + $10 shipping + taxes. I think the digital was $22. Photo's are not exceptional either. Last year's order was misleadingly represented on the site. This year, we'll take our own photos and get a print at walmart for $2.17 p/8x10.

Jessica McCall

This “edge imaging” is new to the school this year.. I am EXTREMELY unimpressed. Not only did they only send one photo to chose from, but they didn’t pay attention to the photos they took. Didn’t notice one had their eyes closed, the JK’er had his tongue out.. no other options, no say on when retakes are either.. teachers are left in the dark. There has been no resolutions, no apologies.. not even a response. Edit to add: ** I have contacted this company many times with again- no resolutions, no apologies; I don’t have time to wait hours on the phone to get through to someone** New edit. ** Still nothing fixed or done.. stay far away from this company. I personally don’t think they should be in schools let alone taking photos of children. I have seen better quality photos taken with a cell phone than what I had got home. Completely unacceptable from a company who claims “Edge has already created a legacy for delivering exceptional photography products and a great customer experience.” !

Elena Nekrasova

Terrible quality of goods and service too. Odered mugs with my kids pictures. I would give it -5 stars if I could, just garbage! Customer service said I could send it back. At my own expense! Which doesn’t make sense, just dumped them...

Elizabeth Ying

Edge Imaging came to my school graduation photos and I DID NOT HAVE A GOOD EXPERIENCE. When I had to put on the grad cap for the photo, I had a hard time putting it on and the photographer kept watching me being helpless. She did not even offer a mirror so that I could see what I was doing. And the mirror was right beside her on the table. I did not appreciate the fact that the photographer did not tell me that my hair was messed up from putting the cap on. It was only until I got to my car that I notice my messed up hair, but by then it was too late. One thing that especially ticked me off was that she kept sighing when I couldn't put the cap on. I was surprised that she didn't even offer to at least give me a mirror. Since grad photos are something that you want to look back at. You want to look your best. I am extremely unhappy that the photos that were taken were poorly done and are going to end up in my schools yearbook and on the walls of my school forever. I also am disappointed that I spent money on fresh cut flowers for the purpose of the photoshoot as my prop and it was another waste of money that went into the trash. If you are willing to put up with their poor quality service and spend your money on go ahead and use them to take your photos. I am extremely disappointed with the quality of service, the photographers, and the value for the quality of photos. Honestly, if I had the opportunity, I WOULD HAVE HIRED A PROFESSIONAL PHOTOGRAPHER, who could take decent photos. For the price of $35 it is NOT WORTH YOUR MONEY! I could just take it myself or ask a friend to take it. I would gladly spend $100 or more with a professional, who knows what they are doing and can take multiple photos with nice views and not just the few with a boring backdrop. I would definitely NOT RECOMMEND paying them to take your school portrait photos. It's NOT ONLY this time that I had bad experiences, but a COUPLE OTHER TIMES.

Everett

After years of casually dealing with increasing prices for smaller and smaller photos, Edge Imaging finally lost me when it was time to take grade 12 grad photos. Each student could have 10 pictures done for the base price. Of those 10, they would have to choose between the first 2 for the yearbook. Admittedly, both pictures looked pretty bad, but 1 was certainly better than the other. When she asked which one I preferred, I replied "1", because it looked the best to me. She then replied with "Well I get judged on my work, so I think you should go with the 2nd picture" and would not allow me to choose the pictures that I wanted. I expected more from such a reputable company, but I guess we are all just dollar signs to them

James Hallarn

Our school has been using Edge Imaging for over 8 years. They come in as a very professional team and handle all our school photos and Grad photos. In 8 years we have never had a complaint, concern or issue which is impressive considering the volume of student photos they take, a true testament to quality customer service. Our main contact has been Aaron Johnson. Aaron is a strong leader of his team and any special requests we make are always handled with ease and efficiency. We look forward to working with Edge Imaging in the future and would strongly recommend them to any school.

Iris Tong

never looked worse in my life, same goes with my friends

Javia Green

My first time ordering this type of school pictures (Sibling pictures) and the pictures came out great, there was just one minor problem with the names. I called customer service and they rectified it for me wonderful service.

Nathan McIlwain

Photographer clearly was looking to get the job done quick. I’ve done this job before, there’s no excuse why you can’t re take the photo besides you were being rushed to finish. Actually provide the service you’re contracted for or don’t. Photos from these school companies are already a rip off for the quality they provide, when you can’t even spend the time to get a child’s smile, I don’t know why you’re wasting school time and efforts at all.

K Stewart

Was so excited to come home from work to find my kids school pics on the counter. They all turned out great!! Best part is that we got one package free!!! Finally pays off to have more than 2 kids. Lol. Your customer care team made the ordering process super easy. Thanks for the memories Edge

Paul Birkbeck

I think the mark of a great company is the customer service they give. It was totally not their fault but Canada Post folded the envelope of my son's pictures into too small a box and in doing so creased several of the pictures. I called in and Kim could NOT have been more pleasant or helpful in resolving the issue to my absolute delight. Our son's graduation photos are a one time thing and helping to make it right is something that Edge Imaging understands. Having to deal with crazy parents all day long must take someone very special but again, Kim ruled the day. Well done!

Sam

Terriable Service, The picturer is out of focus and could not get refund. My Dad tried many times email The proof to them. .They focus on botton instead of eys.Even cloth button more clear than eyes,, that'second photo retake.

Connie Scott [Staff]

Peter and his crew were amazing! Everything was set-up and ready to go for our registration day. The students loved the new student cards! As the Library Technician, I was so pleased to see that the cards worked for students to sign out library books! It was a great two days!

Michelle Rubino

Not only did they take beautiful pictures, but the package pricing for the school photos was very reasonable... high quality products, customer service and performance! Thank you Edge Imaging!

James & Sandra

I contacted Lauren with a question and she was incredibly professional and prompt - I am absolutely blown away with the level of customer service provided and am so happy that our school works with Edge Imaging! Sandra

Corey V

Best customer service ever. Went far past my expectations.

A.G

FALSE ADVERTISING in regards to "Satisfaction Guarantee". Our twins are part of the first grade 8 class to EVER graduate from Queensdale Public school in Hamilton. The kids had their grad pictures taken through Edge Imaging, and one of the twins looked "constipated" (as if he was coming out of a smile) in all four photos? The kids mentioned that they were waiting for the photographer to say "smile" but no one said anything..I noticed on the proofs package that there was a "retake day". I emailed Edge to see when they would be returning to the school and was told that there are no retakes at the school and I would have to drive to the studio if retakes were required?!? The school had nothing to do with the reason retakes were cancelled, that was left up to Edge Imaging to decide.. The kids have had the past 4 years of school pictures taken with Edge and we were left disappointed every year in regards to no retakes? I strongly suggest to anyone who would consider coming here to go elsewhere so you will not be disappointed in "quality of guarantee".

Bailey Sutton

didnt save my information

Lauren Kim

1. The "personalized" code to view/ shop for my kid's photo is ridiculously long and makes the whole task of having to look up their photos tedious 2. You'd think with the money they're saving from printing paper that they'd be able to lower the prices instead of charging you $30 ($33.90 with tax) for DIGITAL prints. 3. To add insult to injury, the packaged photo "deals" come with sizes and a calendar you don't really need and all start at $50. 4. I called your 1-888 number THREE times today and each time waited about 15 minutes before I had to get off the phone and call at a later time (11AM, 2:30PM and 4:30PM). No one picked up. 5. I put in a request for a call-back and still have not heard back. 6. If you have backed up calls since 3 weeks ago (I can see that has been your excuse from your responses from complaints 3 weeks ago) then you need to hire someone who can answer the phones or at least do a recording letting people know of higher than normal wait times. Also, if it's been going on for 3 weeks or more, it's become "normal" now and you should be able to do something about it. Especially if you are charging families $30 for a digital print. 7. You are a greedy, money-hungry business preying on the sentimental value that a child's school picture has for families. Way to exploit the kids. 8. I ordered my $30 digital prints this morning and still haven't received them. 9. I also registered for an account and had to wait for a verification email. It's been more than 6 hours since I registered and I still haven't received a verification email so I had to complete my purchase as a guest. My purchase that I still haven't received... 10. I will be making a complaint to my son's school council to go with a different vendor moving forward. I'd rather do paper orders than have to go through this again and pay ridiculous amounts of money for poor service.

Kathy Hendriks

Very expensive with limited backgrounds! Only one pose with an ugly royal blue background. $15 for 1 8x10! This year I am very disappointed with my son's school photo. They don't even provide a free class photo. Lifetouch School Portraits are so much better and cheaper! Update 2019: I still find their packages expensive with limited backgrounds for magnets. Also they took my son’s student I.D. card photo and it was terrible. The photographer just snapped and go without proofing it. I refuse to order photos from this company. Wish my kids school’s would use Lifetouch.

reem albayati

I called them 5-6 times about my photos and they keep saying it’s not printed and I have been waiting a YEAR for this.

M G

Still waiting for my son's grad pictures, almost 2 months since the sitting....Terrible service. Disappointed customer, will never come back.

Tracy Pearce

Worst customer service. This is the third issue I’ve had with this company. They take no ownership. So disappointed I won’t have a Grade 8 grad pic of my son

Teddy Chan

photography for students

Jk Jk

Ordered pictures for my sons G8 grad an was supposed to get them.with the class at then of June , nothing came , aftr phone conversation was promised that they would arrive end of June .. nothing an another call was made again promise that within 2 wks ( so that would be mid July) it is now beginning of August.. an now they're on VACATION.. WTH!! EXCELLENT CUSTOMER SERVICE.. MY FOOT !! A REFUND IS DEFINITELY

Beccie Hampson

Absolutely hate the fact that only a blue screen is offered I do not understand why that isn't just a standard knowing the parents are going to want this so their siblings pictures don't look the same. come on edge imaging time to move with the times and get with the program!!!! Hoping we switch back to the company we used last year.

K Lambert

Has to be the worst ordering system I've ever dealt with. Every time I've tried to order pictures the site just continues to load. Takes about 10 mins or so to get to check out. I was just trying to order another set of pictures and unable to check out. I'm still waiting for one of my other kids pictures that I ordered November 1st .

Sonja S

I just received my daughter's school photos for 2014. Her 2013 photos were also done by Edge Imaging and we were completely satisfied with the quality of them. This year, however, the gloss paper makes them seem like something I could have printed off at home. The prints do not have the quality I expected from last year's experience. I am also slightly disappointed in the photographer's ability to catch at least a semi-natural pose. All of the poses had goofy smiles and hair was a bit messy. Last year's photographer seemed to take more care in the subjects' appearance & was able to elicit a more natural smile.

Mark M.

Horrible experience.. the kids are rushed in and out so fast they don't have time to smile or get set. This is not the normal way this company takes pictures, I hope it was just the one time. My son sample came in, and he wasn't smiling. So we did retakes,,, he got to smile this time. He almost did not get to take pictures, because he goes to school late and they have a time frame when kids go. The photographer would not take his picture out of order. I had to call the school, so they would tell the photographer to take the pictures. Also,, you order a packet with the kids name on it,, and only a few pictures get the name added,, most of them are the small ones. They are good pictures,, but very expensive... what other choice does the school offer. We finally ordered our pictures,, and several of them are messed up. They put his grade as 1 and he is in grade 12. They did not print his School correctly They mixed his pictures up, so the calendar is different. they printed the original photo with him not smiling. I have sent several email, and no response. I have tried calling, and nobody answers.

Shirley Is Bored

Edge Imaging had some of the worst photographers I have ever met. My school held a photo day with them and the picture I received was utterly TERRIBLE. All my friends didn't like their pictures and we hated the fact that we had to pay extra to get them retaken. I wish I could give this review half a star but...it's not an option.

John “HEyo” Wu

I would like to say that in school picture days, they do not let you see the picture that is taken. Also you guys need to higher better photographers because some of the employees you have seem like they have zero photography experience and only seem "professional". I have seen some of the photos of myself and friends, they seem to put zero effort into making the person looking good. At the end of the day, I would not recommend higher this company.

Ilker Hadzhalaran

I don't know why the school board chose this company for taking my younger brother's grade 8 grad photos, everything about the service was low quality and unprofessional. Their online booking system gives no email confirmations about your appointment, they don't take phone calls (they only have an email address), they don't respond to emails even though I sent several, the actual photoshoot was unprofessional (e.g. they give no guidance to the person getting their photo taken, they don't let you look in a mirror to fix your appearance, etc.), and they took 3 months to send us the pictures (and only after I emailed them multiple times to remind them).

Chris .L

So I originally had a very bad review on here because I had a terrible experience with them at 1st. Not only was the slightly overly priced cup smashed when I got it but the prints that they sent 3 weeks ago never got here. When I called it seemed like they weren't going to do anything to help my situation and because it being so close to Christmas,I didn't even think they could. However, to my very pleasent surprise not only did the new cup get here before Christmas but they sent the pics with priority shipping (at their cost)so they would get here on time and they got her in just 2 days so I could still use them for presents. Thank you very much for fixing both issues in a timely fashion I honestly appreciate it ! Review fixed ! Lol

S. Elizabeth

Terrible. Not impressed. Also, always says subject not found when trying to order online. Wont be ordering again this year, I much preferred life touch and all the great background selections

Jesse James

Had a wonderful experience with their costumer service!! Great job!!!

Hugh

Everyone should be fired, at least show us the picture of what we look like so when we get the picture we don’t look terrible.

Tamara Butler

Edge Imaging is the best! Picture day went great, orders are completed quickly and their representatives are fantastic!

Shauna Bookal

100% disappointed in the new format they went to for the class picture. Why did you move away from giving an actual photo? Who's brilliant idea was it to move to a black background? For the amount of money that we pay for these photos, this is disappointing.

jagjot jaura

Never been to this place in person. Pictures are through the school. The picture quality is great.

Aidan M

EDIT: Thanks for the copy paste response. After calling the customer service line I was offered to go to some random school a 1+ hour commute from my house for a retake. While the retake is being offered for free, I have massive doubts. After checking out the checkout screen I was disgusted to see how inflated the pricing of a single photo being printed for me at a tiny size would cost nearly 40 dollars on top of the 35$ photo session with a 10 minute time limit with a photographer that didnt allow any fixes and acted extremely rude. I guess parents are desperate for grad photos compared to the around 20$ yearly photos so they charge as much as possible. I can't believe the TDSB employs this fraud of a company. Now here is my original review: After not receiving an email for grad photos even though I registered. Many weeks later I finally got an admittance staff to push me in as the first photo of the day for grad photos. During the session the person taking my photos was pretty rude to me. Consistently acting like I was a burden on them despite me doing nothing out of the ordinary. The way they spoke to me was close to demeaning and I had barely said a word to them. Even saying "I gotta get you out quick since you haven't paid" despite the fact im paying when an email gets sent to me for payment. Whenever I was told to smile they took the photo a half second later, giving me very little time to do the simple action. Most of the photos I saw seemed as if they were half smiles taken early. Overall I believe that this monopoly service has to much weight in the TDSB and because of that they can afford to give bottom tier service. My quick rushed <10 minute photo session is going to cost $35 yet it should probably cost somewhere closer to $0 for the kind of service they give you.

Jaden N (jpnoro2003)

I originally had by appointment booked for June 3rd (paid $30 for the sitting) , but it had to be rescheduled due to the extended lockdown. They were supposed to provide me a link within a couple of days of the announcement, but I never got it so I emailed them. I had sent SEVERAL emails to their customer service (as their phone lines are off), and only got back one email 2 weeks after my initial email. By the time I received the link to reschedule, all of the slots were booked. The customer service from this company has been absolutely horrendous and has caused unnecessary stress for several graduating students. I do not recommend this company to ANYONE.

Zaina Hibah

Truth is HARD to accept but it is what it is... Facts... Expensive packages & add ons. Good way of exploiting childhood emotions. Not much options of selection for people with low budget. The least they could have done is...A CD of all photos in it at a nominal price. Hope someday some one will solve this.

anlea

Hate the fact that you pay triple the price for graduation photos because they know every parent wants one and of course they give you 7 poses to choose from, with the best deal at $289.00, who needs a deal! :/ but still ordering takes 4 to 6 weeks! Unreal!!!

Merron Vermeer [Staff]

It has been way too long since we've had a normal picture day experience. Edge has adapted to all the protocols and produced the cutest memories for my family during year 2 of a pandemic. Thanks Edge! We ordered way too many, and are very thankful.

Lisa Higginbottom

Overpriced and have no business ethics. It states on the order form that ordering by a certain date qualifies you for FREE shipping to the school however, with schools closed due to Covid, they are passing that cost onto the consumer. It seems that an ethical company would understand that it is beyond the consumer's control and find a way to forgo that extra cost. Of course the schools being closed is not the real reason because I tried to order my photos before the shutdown and it was the same thing. When I spoke to a CSR, (after 25+ minutes on hold listening to the repetitive message droning on about what a great company they are), she was dismissive and unapologetic, claiming that schools were not receiving packages right now - they are, I work at one and we get them every day. I will be honest, I was already not a fan of this company as I have experienced them in the school system and as a parent, but I bit the bullet and paid way too much for mediocre photos for my child's sake. I think that is what they count on, parents' desires to do good by their kids and pressure to have their school photos. It's shameful. I would rather pay a professional photographer twice the price, at least I know they take pride in what they do and care about the costumer. And, $25 for a keychain - seriously?

RPM Home Team

Horrible website. Says you can prepay Online but than won’t let you.

Ann-Marie Naraysingh

Pam was awesome! She was very friendly and accommodating when making arrangements to have my picture done!

David Desouza

Great photographers and customer service. Their objective is to capture your most memorable moments and they take pride in doing that.

Brigitte Knapp

I'm really shocked at how expensive it is to get a school photo of your child through this company. Especially ridiculous is the extra $8.00 or $12.00 they try to get you to spend to 'retouch' the photo. Shouldn't it be professional quality in the first place? Needless to say I will not be buying any photos but am disappointed that the District School Board is using an outfit that is so blatantly making a huge profit off parents who are watching every dollar.

Cainnear Mc

As of 2019 there are wallet sized photos (1.5x2.5) with only 1 package!! They only have the 'jumbo wallet' 2.5x3.5 with all the others. I have a frame that has every school year photo and it takes normal wallet size. So I'm short 1 Gr. 12 photo. Also no ability to just order a sheet of normal wallet sized photos. Great Job Edge!!

Rupa Ramcharan

VERY TRICKY WITH ONLINE PRICE AND SHIPPING.LIMITED OPTION ON SCHOOL PACKAGE.DEFINITELY OVER PRICED

Nicholle Jones

Edge Imaging is always professional, efficient and accommodating. Customer Service is paramount and they deal with requests and troubleshoot problems quickly and efficiently! Always a pleasure to work with Edge Imaging!

EILEEN

It has been almost a month and my order still hasn't arrived (it was estimated to be delivered in 10 days.) I tried reaching out multiple times both though phone calls and the email messages on their website, but no one got back to me. I stayed on the line for thirty minutes without anyone picking up, and there's still no reply to any of my messages after a week. Very unprofessional and disappointing. They reply to negative reviews on here but not customers who need help. I don't think I will ever get the photos or my money back.

Diana Tomasella

They take weeks to respond to emails. I sent over 5 of the same issue. They promised a digital free print for May 24 weekend if I made a purchase and never received it in time to post it. You can't call them only email. Bad customer service for the amount they charge.

Corrine Wallace

School Photos' - I swear they choose the most awkward or weird facial expression to share with parents, and then only give you one other terrible option? For the price we pay for these photo's you'd think they'd at least try to get a good snap of the kids.

Andrew GAO

To allow parents to download the digital photos, I ordered it via their website. I thought I would get the photos right after making the payment, but unfortunate it hasn't happened from 4 days of payment. Left the message multiple times via their customer service page, no response. Tried to call their number, no response. Some of the suggestions: 1) IT improvements: making photo download automatically 2) response to the calls and emails and online message asap to avoid any negative feedback which can impact your reputation a lot. 3) email campaign: setup email alerts to the clients if your team is facing any challenge, i.e. managing clients' expectations. 4) setup a notice from your website.

Mandi J Lyrics

The new packaging the last couple years is ridiculous, what's the point on ordering a whole package if they all come assembled in a book, for the price we pay for these photos, they should be pre-cut like they always have been! I'd rather start printing off my own images.

Karen Altamirano

Horrible pics and service! Every year the pics take forever to come and they look like they rushed through taking the pics. This year for grad pics I was mortified with the ones they took. Not to mention they say 4-6 weeks for delivery and we are now on week 7 and still no pics. Customer service says they shipped them via Canada Post on Mar 11th and it's now March 26th - NEVER EVER EVER in my entire life has anything within Canada ever taken 12 days for delivery through Canada Post.

megan danbrook

I had ordered my school photos from edge imaging and was at first a little disappointed. They had said that the photos would arrive within 4 - 6 weeks, but 2 mouth later, when I still hadn't received my photos, I gave them a phone call describing my situation. They apoligized and said they would resolve the problem. About a week later I got my photos with about 50 more prints that were all free of charge! I was very impressed with the way they handeld my situation and would definitely use them again and recommend them to my friends.

Kim Tilley

Just wanted to send a heartfelt "Thank You Edge Team" with this review. Thank you for the great photos taken of our son for his high school graduation. The variety of poses taken was enough to make it very hard to choose. They had the photos still available online almost five months later. This was a great benefit, because we had to save up until we could afford to purchase what we wanted! We didn't have to miss out on memories of that special day because we couldn't buy them at that time. Now we're look forward to having photos of our youngest - who also has her school photos taken through Edge Imaging Toronto Inc. We know the quality is going to be great as always. Thank you to all of you for the work you ALL do (photographers, editors, computer programmers, office workers, etc) day in and day out and may you all know it's really appreciated! Yours truly, Mrs. Kim Tilley

Princess 0.0

If you miss pictures at school it is a hell to re-book them. Waiting for 40 minutes on the line, they don't answer emails.... just bad bad service.

F. Barrera

Similar to many other parents, I have contacted this company by email and phone multiple times, no response at all (well, other than the auto reply email). I can only assume they don't care about customers or customer service. Absolutely terrible, but not much you can do since this is the photographer the school uses. The school board should really consider using a more reliable company.

Dina Elgendy

Very poor customer care, very late email response and no one pick the phone when I call! I have been trying to contact them to check why my orderis not delivered for more than a month now but with no use!

Alice.McDowell AMDSB

I have worked with Edge Imaging since its very beginnings and find their level of service and commitment to be exemplary! Kudoos to our area rep Sara F for the amazing job she does! At Edge I always feel like my school is Number 1.

Seneca Central

We have been very happy with Edge Imaging over the years. Their representatives are friendly and professional, their photographers are talented and efficient and the product is excellent. On top of this, they seem to always have some new way to show their appreciation for our business, like offering to do a full-school photo free of charge.

Rochelle Garcia [Staff]

This is the first year that our school has used Edge Imaging for our photos and I am so pleased with the results. My girlfriend Andrea used to always tell me how wonderful they were and now I see why:-) So happy we switched over!!

Jason Dale

An employee named Kathleen provided friendly and superb service when I called with an inquiry. It's clear she followed through swiftly, too, for the product in question arrived to me within two days, hand delivered by another Edge Imaging representative in my region. I have been VERY impressed!

Sofia Brock

Friendly and knowledgeable staff. Great perks. Even better pictures! We've been extremely satisfied with Edge Photography.

Vidya Subramanian

Received proofs of my daughter's photo and I am less then impressed with it. What a drab looking picture and my daughter does not want to do a retake! Her previous school used Life Touch and they used to do a stellar job. I was told the picture was taken after recess which sounded ridiculous to me, but then I saw Edge Imaging offers a touch up service for a premium price which mentions even getting rid of food stains. They also do not have Paypal as mode of payment, how archaic. I wish her school would employ someone who actually knows how to do their job!! In the mean time I have to content myself with a meh picture!!

catherine Beausoleil

Voiced my issues with the company here on google reviews after being unsuccessful multiple times over the phone. They contacted me in no time and offered an excellent solution. Thank you so much, happy we were finally able to figure something out together.

Lori

I ordered my daughter's photos on April 30th. Over a $100 order and still have not received them. They are not taking calls and non responsive to emails. Absolutely disgusting customer service. Very unprofessional!!

A Google User

For the jacked up price and only having 1 pose this year is disgusting. My child first photo in jk had his head down and suit were so crippled up. I'm disappointed in the experience this photogapher had, I'm also speaking of 3 other schools my kids attend where photos and only 1 pose is appalling. Retake better be good!

natalia djuric

Poor customer service, rushed my grade 12 grad photos and my friends too. Also wanted to mention that they blamed us for them not taking their own breaks, causing us to be rushed and not getting the full grad photo experience. In addition, they insulted me when they had me follow confusing instructions and asked in a rude tone if i’m in grade 12 when I couldn't get the pose down perfectly. Well obviously I am, that's why I had the cap and gown. Very disappointed with the customer service, and i'm glad this is the last year i'll ever have to deal with them.

Jolanta N

My son had his school picture done. They sent home the proof for us to order online. HIS EYES ARE CLOSED!!!! Clearly they didnt care and clearly they knew that. Working in the school system myself and having dozens of school pictures done they always double check the shot.

Annie Lepinoy

Worst company ever to deal with. Parents are forced to buy first round of pictures before the retake date without knowing if they will do a better job the second time around. Every year my kids' pictures are a disappointment. Their office hours to call in are very limited as well,. I also lost all of my prior pictures of the kids from my profile.

Ahmad Shah “Mortgage Specialist” Amiri

Easy to use

Jason Gagné

Absolutely one of the worst websites and companies to deal with... If you've ever created an account with them you better write down everything...you won't be able to order anything to your previously logged in email... The best part, when you finally get back into your account it's saved absolutely nothing and you have to go through the entire process again! In the new age of digital photo processing this is truly the dinosaur!

Ashutosh Kaul

Mostly school and graduation portraits. Studio is open on weekends.

Mr renders

Pick up the phone. Have been waiting on hold for 1hr 30 mins nothing. Awful

Tiffany Rose

Great customer service & always great picture quality & options

Toni Magsombol

I am a graduating high school student and i already had my photo in the yearbook. it turned out very bad because it is the fault of the photographers that took my pictures at the wrong angle and they have also messed up my looks and hair just the way they want to for a good photo and they did a bad job. I was very upset that there were no retakes earlier. Also the pricing is too expensive i wasted my money on.

Catherine Dupuis

The only reason I haven't given them a 5 star I that I still don't have my older daughters pictures but I have mt youngest. overall they are good. Easy to navigate.

raul enrique quintana mendoza

Beside always been too expensive. They take only 1 pose from high schools so you better like it and to make things worse now they don't deliver there pictures to the high schools, so or you pay a least $50 in orders or you pay the delivery. They have the monopoly with all the schools but they still wants more from your pocket. Not getting better at all.

L Martinez

customer service sucks, online ordering ALWAYS has a glitch or problem. this company has a monopoly and somebody should bounce them out.

Daryl W.

I'm disappointed a digital photo download is only offered as a "bonus for orders $190.00 before tax and shipping". I paid for a few printed photos and would have gladly paid extra for a digital copy. Seems like a backwards policy in 2019. I'll recommend to find another photography company next year.

Jen Reeves

My son's school picture was amazing -- a feat in and of itself -- but it needed a touch up. The people at Edge Imaging were really responsive and sent me back a perfect photo.

Ivy Wong

Their photographers qualification just keep on getting worse than ever. I have not purchased school photos of my kids from their school for the past couple of years. The photos quality is so terrible!!! Given one star is because there's no thumb down. Despite they get pricier, the photographer just so sloppy. My kids photos come home with awkward smile, strand of hair hang right in front of the forehead, or eyes are closed .. etc. All the photo shoots seem rush, somehow they dare to charge $95 for 3 sheets of photo (2 X 8"X 10" and 1 sheet of 5"X7")??!! What a shame!! Tbh, I feel like they completely take their job with the school board for granted. Parents are left with no choice to make a difficult decision to purchase expensive but unsatisfied photos of their children because that's their precious milestone photos (graduation) =( Make parents wonder how did they get their contract with the school board for declining quality of products. This is suppose be a professional service. Big disappointment, smh. I saw a parent review mentioned the previous school photo company, Life Touch!! They take fabulous photos. We used to excited about getting school photos. Now, we even consider taking my kids to other photo shoot place to retake their grad photos, even Walmart take better quality photos cost much less.

JACLYN POLLARD

Paid for a digital order weeks ago and still have not received. I emailed, no answer. Our kids only moved to this new school this year and last year, a different company took their photos. Digital orders were automatic downloads and it was quick and efficient. It is insane to wait this long for photos that require no processing time...

Catherine O'Brien

Recently my daughter graduated and we were offered grad pictures. Wanting one badly but not wanting to pay the majorly inflated prices we purchased one 8x10 pic. IT COST $37!!! Ok...fine, but they charged us $15 shipping for something they put in the mail (NOT UPS or any other service), just plain old Canada Post, $15.....EDGE IMAGING is the company and they are crooks!!!!!!!!! It cost $57 for one picture! Today I took the picture I bought to Walmart and got 9 wallets, 2 5x7 and 4 4x6 pics and paid $6.71. They are fantastic quality and only cost $6.71!!! This would have cost $100 with this Edge Imaging.....I understand that they have to make money but this mark-up is disgusting. The fact that parents buy these pics every school year makes me ill. This company should be boycotted!

Zarifa D

Horrible customer service. Payed 30$ for the photos and never received them when the rest of the school did. I spoke to one of the workers who just brushed it off as a lie or something ridiculous. Just give me back my money or give me my pictures.

Nicholas Randall

They're legit enough to take school photos. Great people.

Lisa Poole

Easy to deal with customer service! Thought I had an issue with my sons Highschool Grad photos. Issue was clarified asap. Thanks again! Also, my son had a really cool photo taken with his best friend, which he was very happy about!

Firhan Malik

The reviews are right. I've been trying to order my daughter's pictures for several days, and have been stuck on the payment page consistently, despite multiple efforts to reload and try again. No response to email, and calling their customer service leads to, "The customer you are trying to reach is unavailable."

XKLUSIV DANCE PRODUCTIONS

We were referred to you by a school administrator for our dance school's picture day scheduled in May 2017. The customer service was definitely the worst we have ever experienced. Jason tried putting blame elsewhere when he made mistakes with orders and the quality of the photos was mediocre at best. To this day, most of our clients have not received our orders. Completely disappointed, especially that nothing is being done to rectify the continuous problems, more than 4 months post picture day.

CL Berry

Got the wrong photos, poor customer service until I went up to a manager, so far almost a month and refund promised not yet returned. Very poor quality of posing and did not get a good pose from my child, who is naturally cheerful and not shy.

Raymond Wong

The main photographer was unprofessional and rude with staff and students during a school photo day. The other photographers were alright. Would've thought that people working with children would have more patience and professionalism. Would not recommend to others.

sienna and mom

I have been calling to order a picture thier phone is not working i also emailed them no respond

Erden Ertorer

They are notorious with taking horrible kid photos.

Liivvv V

photographer that came for my school grad pictures was rude and rushed the pictures. Was not impressed with her attitude and her eye rolls. very unimpressed

Catherine Cade

Photo quality is good, but terrible customer service. We were missing a part of our order and called customer service to follow-up. They indicated the photos had printed...no apologies or recognition of error, but agreed to send them out on our next school shipment (which would be weeks away). When I questioned this method and asked if they could be shipped immediately to our house since the original photo shipment already took 2 months, the service rep said no and hung up on me. Lack of any responsibility on the company's part and very rude service rep. Not impressed.

J L (AVP)

Ridiculously priced packages (agree with many reviewers) and didn't bother to order as even my daughter was not impressed with the graduation pictures.

maya mckinnell

i have had to get retakes twice now because they don’t let you see what you look like as you are getting your photo taken. they also clearly edit your photos for you as you can clearly see in some of mine that my lip and teeth are edited together for some reason ??

Colin Chapman

Great staff

Trish Vergata

I dealt with Andrea R after my child did not receive her graduation composite. She was efficient and pleasant to deal with. Excellent customer service.

Linda Ladouceur

Excellent photographer, Julia, so pleasant and wonderful customer support with Manager Aaron Johnson. All questions are answered right away, and they take every opportunity to be sure all parents and staff are happy.

MA Ikram

What a despicable company. Are the school boards using them because they get kick-backs or they just like for parents to deal with ineptitude? My order was placed over a month ago, and like others, no responses received for emails. I don’t have the patience for maybe getting my order in three months though and will start a chargeback soon through my credit card company.

Chantal Crow

We have always received our school pictures in a large envelope that ends up getting bent and shoved in the bottom of a drawer. This new photo book idea is perfect and I just love it. The pics I have left over will be nice and neat in the book and will look perfect on a shelf with all our albums! Thanks for a great product and amazing memories!

Charles Dary

$17.25 for shipping and taxes of a digital code and one 5X7 picture! Ridicules! I just want my digital download code so I can print my own as you don't offer the size I want. I am not paying this. I'll be sure to pass this message to the schools around me. Funny thing. I would've paid the 25 just for the code and no shipping. But just out of principle I cant. This company sucks. I do not recommend them. I'm not surprised your google review is low already.

Atosa Isabelle Roshan

GREEDY business and getting GREEDIER by the minute. Very sad. I hope schools stop calling these people in. Very low quality. Very poor or non-existent customer service. No point relaying my personal experience. Suffice to say I will be taking my daughter's school pictures elsewhere with better quality, and a price that's actually going somewhere! I have a feeling they're about to lose their longer-term clients. Very poor business only thinking about short-term profits. They're nothing without the money they rip off parents for printed pieces of paper.

Vivian Lo

Edge Imaging has been coming to my school for years, and I've been somewhat satisfied with the quality of my school photos. However, when my mother decided to purchase the deluxe graduation package, I expected Vintage Hollywood and casual shoots in addition to the standard shoots. Instead of the 20 mixed shots I wished to purchase, the photographer who came to my school gave me 20 shots, all in gown and cap. Additionally, the photographs are unflattering, and there was no opportunity to retake. I would high recommend against purchasing anything but the basic package, as it seems that's all you will get no matter what you pay for. What a waste.

B R

NEVER GET PHOTOS WITH THIS COMPANY!!! Not only poor quality photos, horrible customer service, and poor quality prints, they STILL have their phone lines turned off despite the province being in Stage 3 lockdown. I even sent an email every single day for a week and I got no response, even though I had already returned the poor quality prints and wanted my money back. Beware, don’t go with this company, you’re much better off going to LifeTouch or Prestige.

Andrea Turcotte

As a school secretary, I have had the chance to work with Edge Imaging several times, specifically with Andy Krampitz. I have found him to be very helpful in answering my questions and helping out when necessary. As a parent, I have also been thankful for the customer service I have received when ordering photos for my own children.

Lori P

Why in this digital age do they only take one photo in secondary school? Take the pic and move on so fast... Pretty awful. Not asking my teenager to miss additional gr 11 class time for retakes. Disappointing. Have mentioned this before to Edge and received noncommital answer. Better off getting photos elsewhere if you have time, to get quality for your $.

Hysen Kolimja

Put an order through their website for Digital Photos and I am been told will take 2 weeks before I get my digital pictures, really in 2019 you need 2 weeks for digital photos. I have called their number and put on hold for ever and never got anyone to talk to me, Online chat have to wait for the customer service person for a few minutes every time i ask a question. Not happy with their service at all.

Aalaa the NUGGET QUEEN

Photographers were very professional. Customer service attitude is not acceptable. The lady on the phone answered me with “Oh My God” in a very rude way. You have to work on this. I think that Peel District Board should read the reviews also because your rate is getting low and low everyday and it is obvious that you don’t value the customers reviews.

Tina Dolatzadeh

No body replies to emails and phones. Impossible to contact them.

Lisa Doan

My pop-up grad photo session from July was OK. The photographer seemed to rush on the poses. Regarding the online photo orders, it went well (though I had to DM the company on Instagram to request the portrait code be sent to my email because I did not get the code sent 2 weeks after the photoshoot). I ordered my portraits two weeks ago and it came today. Well impressed with the online service - thank you!

JOON Noel Park

It's easy to find out there.

Firuz Mukhitdinov

Ordered photos for my 3 kids, and only one of them was "ok". Zero retouching or brightness adjustment made on this photos. You can see deep shadows on the neck and entire face. I contacted them via email a week ago, because their phone number is always busy (no multi line??) and still nobody get back to me yet. This was the last time I order anything from them. Just waste of my money.

Jason Perkins

Andy and his team have always done a great job. He has been very accommodating and works with us to make sure we get the best deals and the best quality.

e a

I placed my order at the beginning of December, I called twice to confirmed everything was okay. They said yes. I waited a month and did not received my pictures. I called then and was told they could not see my order. I placed the order again. I wait 1 month and no pictures again. I called again and was told the pictures where returned because the address was incorrect! Each time I called I make sure my home adress was correct with them! I am very upset about this service.....I am still waiting. UPDATE : Finally I got my pictures and still the had the wrong address. It was delivered by a stranger who open the envolpe by mistake and recognize one of my kids in the pictures and was very kind of her to take the time and deliver herself the pictures. Edge Imaging you have horrible service!

Simin Issabiglou

my son did not receive his graduation picture and I called and email customer service since last month for 5 times and there is no reply yet . WORST CUSTOMER SERVICE THAT I FACED WITH

Faith G.

THEY DIDN'T RECOGNIZE MY ONLINE CODE FOR MY PICTURE.

serena leggo

I'm rating purely on customer service here as I sit on hold for the last 20 minutes. My son's entire class received their photos and my son did not. I don't know who is to blame for that but I can't even speak to an actual person to try to find out. Very frustrating.

Jenna Bingham

I've had two bad experience out of two with this company. At photo day at school all the photographers seemed to not put any effort into the photos. When I got my photo package they were super zoomed out, we were able to request a second package and saw the cropped version before it was sent. This cropped version (done exactly to our instructions) was good, however when the new package arrived it didn't contain the new photos. Called again and another women said she'd send out another package, it's been weeks and the package hasn't come. Edge imagine is also doing my schools grad photos. Before hand it was very hard to find information, and the day of service was terrible. I will admit I was ten minutes late, but as a high school grad schools busy and I couldn't leave class. I was told I couldn't be servered and would have to reschedule. I begged and tried to reason (I'd spent time and money getting ready and needed my photo) only then was i offered a slot later in the day. The lady was rude and I ended up crying and in reply she told me that they could do it over her lunch but she's hungry. As someone whose job revolves around guest experience I was shocked. If a costumer is upset you should work to please them, and they're always right. Blame shouldn't be put on a paying costumer nor should there be rudeness and mal treatment. Even my teacher was upset when I returned to class and insisted that she return to talk to the lady with me again. Once again we were treated like nuisances. I am now afraid to go to my appointment, however am glad that after a phone call to head office was given an apology and told that I hadn't done anything wrong.

Cat

$23 for ONE digital download. Complete extortion. Yes, I suppose I don't have to buy the picture if I don't want to, but they are the only vendor who does this at the school. I plan to call the counsel and ask them to switch to Lifetouch as they are $14. Also you can't get the digital download without the prints which have to be shipped to you. So much for environmental footprint Edge!

MJ Ricci

Edge is a company with great staff, excellent service and the latest technology in digital photography. It is a pleasure to do business with this company. With excellence and integrity so hard to fine these days, Edge is a remarkable example of both qualities.

Daxton Humpartzoomian (daxman)

edge imaging is the worst to order online :(

Daniel Jacob Goral

Paid 55$ for the package, got pictures with bent corners plus none the pictures were cut on the outside borders nor cut out to singles. Emailed them, and described the situation. Few days later i got an email saying that all my pictures will be reprinted and cut "even though we don't provide these services". What am i supposed to with these jig saw puzzles? Cut them out with scissors? Today i received the replacements. I received more pictures than i asked and paid for - i guess they tried to make up for the first screw up. Well, almost all of the pictures have a white tiny border on each side (random), didn't the person cutting these see it? Cuts were not done on a professional guilotine and are dull with small particles of paper sticking on sides. Few pictures have corners bent. Bottom line, as much as i wanted to give them a good review(4 stars) because of their second effort and a chance to fix it, i am going to give them only one star, based on my experience i WILL NEVER use their services again. For what they are providing to parents for the amount of money paid, it is not a professional service. In my eyes they have failed. From now on i will only get the classroom picture.

Marysa Mackenzie

Taking school pictures started promptly right when the school day started, and from there it was a breeze. The staff was extremely thorough and friendly; making sure everyone got their picture taken in a timely manner, while also double checking everyone's picture each time to make sure everyone looked good. Also, as someone interested in cameras and such, the staff was willing to answer any questions I had about their cameras and setup and such. This whole session worked out well.

emma !

y’all’s photographer is a freak. terminate him

Amy McClemont

Ordered my son's graduation photos online on April 30th and still have not received them. I've emailed them multiple times as their phone lines aren't answered. Had one email response from them stating my photos were in packaging and would be sent out the following week. That was 3 weeks ago. Worst customer service ever!

Michael Hamilton

My son graduates this year. He had his grad photos done. Absolutely horrible photos. A male with flowers. Horrible posses. Over priced pictures. Our family is very disappointed!!!

Sean Singh

I have been an Edge Imaging customer for many years. I have found their customer service to be top-notch. Any requests or issues are managed quickly and efficiently. Our families are very happy with both the service and the product. Thanks for a great job, Edge!!

Lara Cyrus

I was supposed to get my Grade 12 graduation pictures done here on June 15th, 4:05 pm after it was rescheduled on short notice. I got to the location only to be told by two workers there that no photos had been taken since the lockdown in April and that no one was even in the building. They seemed upset about it too, apologized, and they made sure that I could still get my photos by making a call for me and finding out where they were doing them. Turns out I was one of the many who were mislead and led to the location for photos that weren't even happening. Without notice, the company moved the photo location to my school and DID NOT EMAIL TO CONFIRM THIS AT ALL WITH ME! As I had booked it originally AT the studio, not my school (since I was a remote learner). I was confused and annoyed as I had to drive back. Luckily, I was able to get to my school just in time and have my photos taken by two professional and very kind women (who also apologized, thank you to those four workers!). The communication between the company and workers don't seem strong, as even they are confused just as much as I was. They should not be apologizing, because it is the companies fault. If you make changes to student photos, dates and or location, it is YOUR job to inform them of such. To all the other graduates who received poor photos or service, just know you worked very hard this year. That photo can't capture your perseverance and hard work. I will not be returning at all again, and I hope one day you can improve on your customer service.

Stephanie Doyon

Wonderful quality and speedy service. Customer service responds very promptly, with knowledge and experience in the products they market. Every school should use them vs Lifetouch

Novalee Bruneau

I’ve tried calling Edge Imaging multiple times and I’ve sent them at least 2 emails over the months for information and I’ve still gotten no response! My order arrived this week and I was surprised to see that the mosaic of graduates was not in the package even though it specifically says that it is included. As I’ve mentioned before, I’ve called and left a voicemail and I’ve still gotten zero response which is why I’ve decided to write this review in hopes that I might finally get one.

Sara Crawford

How on earth does it take over TWO MONTHS (from mid September- November 28th, still no pictures) to do pictures when everything is digital? ESPECIALLY when the online orders were processed over a month ago? "Well we had a major system crash here" ??? You got online orders out without problems. Not happy at all. I could understand if there were major editing involved. Even my 300+ wedding pictures didn't take this long! And don't even get me started on the class picture. Everybody looking in different directions, all spaced apart... VERY unprofessional picture.

Carol Guo

For grad photos, the prices are ridiculously high - paid total around 95$ for 2 5x7 pictures of one pose (including sitting fee). If you check prices at Walmart etc. they are way cheaper. I normally never buy school photos because of the steep price, but it's pretty obvious they bank on sentiment to convince families to pay for overpriced services and average-at-best photos. Not to mention the photographers generally don't show students a lot of respect or time/care when taking the photos. I was probably rushed out in 10 minutes (which for taking ~10 poses is a very short time). Take your service elsewhere!

Leena Dehal

4 times trying to contact through website - circle of death email not recognized by gmail/board email

Casia Schreyer

I had a serious issue with the website. As soon as the issue was resolved they messaged me. I was able to check out quickly and easily after that.

Jordan Lambert

I can't access my photos so this website was very unhelpful

Adrian Kaminski

Honestly the picture quality suck's really bad. The pricing is very expensive. When they say they "edit" the picture, they make it look so much worse. I would not recommend anyone to buy any of their products unless your desperate for a photo.

Timofey Potseluev

The worst photographers I ever met. Guys,, keeps away from taking shots of children at any school, pls You have to improve your professional skills, but not my experience. You proud by what?? all the ppl I asked about your pics are NOT satisfied with your photos here at our Pleasant PS. You are too lazy to do your work with editing photos and taking shots.

Karim Michael

Recently purchased the digital download package for my daughter. Digital quality was ok, but the files are highly compressed to 2 mb per photo. They say it can print 16x20" but after getting an email clarification, that is at 200 dpi, which is a marginally better than fax machines which fax at 150 DPI. Its not bad but I expected better for the price, and because other school photo companies I've dealt with in the past have provided far better quality photos. I found the website confusing. You can create additional poses for your child, i.e. substitute the background as many times as you like (I created 9). The digital download says you'll get ALL poses but when I tried to select the poses on the website, I could only choose 1. In the end I got 2 poses. It doesn't make sense and the response I got from their support 7 days later didn't clarify anything except to say that we get 2 poses. How they decided on the 2 when I could only choose 1, I don't know.

rippedgenes

Very annoyed that I need to pay for photos up front without having seen the proofs. How am I supposed to decide what I want if I don't know if I like the final product? If it's not great then I would only buy a couple. If they are great then I can buy a big package. How am I supposed to decide if I need retouching if I haven't seen the photo first? Also we get the forms on Friday night and are told to have money in by Monday morning?? Is that reasonable to you? Without seeing a product? Seriously disappointed. I'll see if Walmart does photos still.

Sean Roberts

Go here for pictures for my sons' soccer. Parking is always an issue.

rob turgeon

Wish I could give less stars. In the past 5 years the schools has used edge and in those 5 years they have messed up our order every year so far. I am currently waiting on a 5-7 day delivery that was made almost 2 months ago. If you call there number the phone rings with no answer. When you do get through that try to make it your fault that you didn’t get them or they blame Canada post.

Amelia Sapinski

Second year in a row my child's school pictures look like I printed them off my home printer. The quality of the picture is terrible, it's fuzzy and dark. I will not be ordering from them again.

Saionnah w

Edge imagingK. They have one job and can't even do it right. They rush your photo session. They don't care about how your photo comes out.They only care about the money. If you're looking to take your school photos here,YOUR GRAD PICS TO BE EXACT. just don't do it. Deadass.

Priti Das

Grad photos did not turn out as expected and its way to expensive for one picture they need to fix their pricing immediately, Bright Pics were so much cheaper!

Anna Bartnicka

If you concider yourself a "Photography Service" company, you better deliver, second year in a row I didn't order any school pictures for my kids. The quality of the pictures, to put it in plain words, was just BAD, terrible, my kids looked like ghosts in them, never in my life I have seen such bad "professional pictures". When I called them to complain, the lady actually said the pictures don't look "that bad", and than she offered to have them retouched for a price.... SERIOUSLY....., I didn't ask to alter their faces in any way, so I'm not going to pay for any extra services that were supposed to be delivered in the first place..... She eventually, after the talk, said she will see what she can do for me and she'll call me back. Well, it's been almost six months and I'm STILL waiting.....................................,

Ramona Kristol

Great service

GM

Taking my graduation photos, the photographers were unprofessional and rude. Also, the photos themselves were insanely expensive for no other reason than extra profit it seems. All I want is just one photo (because it was the best out of many terrible ones) for memories and I can’t even have that without having to reprioritize expenses. They were not reasonably priced at all. Oh my god don’t even get me started on the LIGHTING for POC! Absolutely TERRIBLE! Any Afro-Canadian POC at my school - you couldn’t even see their face. Any Asian/West Indians? They look orange and oily and BURNT. We are honestly so embarrassed to show our pictures to each other, it’s like a forbidden thing at our school to ask to see photos. And this has been going on for ALL 4 years of my highschool career! It seems like they’re only trained in photography and lighting for white-skinned individuals sadly.

A_Killing_ Frost (Frost)

My son informed me yesterday that some students from his class received pictures they had ordered; however, he did not receive the order we had placed. I called Edge Imaging to confirm whether the pictures being distributed were retakes or grad pictures. The Lady I spoke to was wonderful. She completely understood why I was concerned and promptly informed me that she did receive our order and that I should receive it within a few weeks. Apparently some orders were not given to their representative when they arrived and my son's was one of them.

Lydia

Really good photo and costumer service. The person who answered my call was really polite and helpful.

Mantas Parazinskas

The pictures took long to be delivered, I guess it is ok since the COVID situation. The Picture quality was not the best, that is acceptable as well. But when they mix the Class Year instead of 2020 they put 2021. I emailed them back, since noone picks up the phone. They told that they will fix the year. After we received second pictures and the year was still not fixed. I would not recommend them to anyone.

Parker McGrath

Best photographers and customer service in the industry!

Michel Coderre

Great concept and services, very professional!

Wasabe Mustard

Online service was excellent! I'm no computer wiz, but their website was very accessible and easy to use. All questions I had were answered quickly with no issue thanks to their customer service. My son is usually very anxious when he goes to have his picture taken, but the kind people taking his picture made it a rather painless experience. Great people, Quality service. I'll look back on these photos for years to come. 10 out of 10 -Ken Lawrence

Farah Sharib

I contacted Edge Imaging on a few occasions over the past few months to locate and order school pictures (from 2009 to 2018) for my children which I didn’t order when I received the proofs. Every time I called staff was pleasant and my request was handled professionally, regardless of whom I ended up speaking with. I never do reviews but in this case, I felt compelled after having a positive experience each and every time I called. Very nice people and amazing customer service. Thank you Heather, Michelle and Judy for all your help!

Michel El Chalache

The password reset link is useless, every year you have to register all over again to get your kid's pictures, absolute waste of parents time. If zero rating is an option i would have given them less than zero.

Celeste Francis Esteves

Phoned Customer Service today and had a truly disappointing experience. I received a bonus image for my order but the background selected was horrible. The agent emphasised that *once I returned the original* they would send out a replacement. Fair enough, but her tone was shockingly condescending. The emphasis on me returning the original image was unnecessary. She couldn't even be bothered to give me the return address. But the real breakdown in service came when I asked about recieving a confirmation from Edge of my return or an email when the new one is sent out. She laughed out loud and said "We're too big and too busy for that!" Wow, a little empathy for my concerns? Never thought about not having school photos before, but now I'm thinking; "why do we do this?" I've got more than enough photos of my kids.

Aleksandra Kendalo

UPD. Hi Megan, i sent you an email. BTW the QR codes didn't work. I couldn't reach the website and entered all info manually. Just now recieved my kids photo from school and feeling frustrated. It looks very unprofessional. I don't want to order anything. Definitely I will my kids to a professional photo studio. If you leave your email, I can provide the portrait codes and more details.

Lorraine Haemel

Great, professional service. Student photographs turn out well. Photographers are very accommodating. The manager is very helpful and quick to answer any questions we have.

Melisa B

The photos are great! It is indeed a fantastic service. However, on that note, it needs to catch up with technology for better consumer experience. Better UX for parents and fewer steps during the purchase process will help. It needs access to shots taken on prior years and easy purchase process done by families with more than one kid. Catch up with times! Busy parents are looking for a simplified way of living — the least amount of steps, the better.

Family Adventures

Who the heck is your photographer?!! Your photographer has taken bad shots. What kind of a photographer snaps photo of their subject when the subject is not even ready! I am so disappointed that the photographer does not even take their time to check their work!

Lyn Nottingham

My daughter is in grade 12 so not only was I interested in grade 12 pictures but also graduation pictures. The photographer was amazing, creative and took fabulous pictures not just for academic but for her sport. Dealing with the staff arranging, ordering and now receiving the pictures was a 10 plus. Thank you for your professionalism and great customer service

Karon Hentsch

The response to my request was relatively quick which was appreciated. My only comment would be to ensure the original question is read correctly to enable the correct response to be provided the first time.

Stephanie McLaughlin

Outrageous prices on graduation photos!!

talie distler

6 weeks has passed and no photos have arrived. I called and they said someone forgot to put the order in. they were kind in adding an extra sheet for free and will send it on its way. 3 more weeks to wait now.

Luisa Morrone

I dealt with an amazing Customer Service Representative, Arti Patel who dealt with my urgent issue, assured me it would be dealt with and even followed up with an email to confirm the changes were made! Well done Arti! Excellent customer service - she is a valuable Edge Imaging employee!

Chris Moore

Just received my daughters JK photos from Parkview in Dundas. Photos are absolutely adorable. Thanks for capturing the excitement that she has being at 'big girl' school for the first time.

Chona Dizon

Why are schools still contracting this place for school photos. I stopped ordering pictures since they switched to them. The pictures are horrible! Like no ones even guiding the kids to smile or pose or correct their posture etc. And reading these reviews,,, it's not just me that felt the same!

Tiffiny Laidlaw-Heo

After a frustrating and long wait to get in touch with the customer service team I did get excellent customer service help. They took my order and it was easy to do on the phone. Thanks for that help and for letting me get the images I wanted.

Sabrina Zinga

Amazing customer service! They helped me fix an error I had made with no problem at all. They were friendly, efficient and quick to satisfy my request. Always excellent picture quality! We are very happy with Edge Imaging!

Danielle Baillie

The service Edge Imaging has been offering my school for years has been beyond excellent! I appreciate that each year their representative checks in with me to make sure that the upcoming year's batch of Student ID cards are compatible with my Library Software. Also I deal with all of the students who require replacement cards during the school year and the Edge Imaging team has just made the process so easy for me! Thank you for the amazing customer service over the years!!!!!

Jeff Bersche

Fast, efficient, professional, and ready to roll with the punches. Sharon and her crew were early and ready to go well before the rush of students happened. They had one cameras set up and hour early as requested for special cases in our school. All the power in our neighborhood went our for 20 minutes but we still finished our whole school shoot on time! Sharon asked several times during the day if they were working fast enough, if there were any issues, and always communicated.She did close to 500 photos on her camera alone! What a great crew. Takes the stress out of the whole process.

Felecia Cress

For the past few years you have offered school photos at my sons school, unfortunately I was unimpressed with the quality of photographs, I haven't ordered one school picture since Lifetouch stopped doing the pictures. As well as the fact there are not many options for low income, we want pictures of our children, but at your package prices, many can not afford them. A toddler with an outdated iPhone could do a better job from what I have seen

Christine Ellsay

Our school uses Edge Imaging and every year they take the absolute worst possible photo of my boy, just when you think it can't get worse, the next year it does!! Why can't the photographer just take 5 seconds, look down at the photo he/she just took, notice that it is extremely bad, then re-take it? This is the photo that gets put in the yearbook, on his student card, on all school events etc. This is why I never buy school photos.

Colleen Advani

My son graduated from Grade 12 and paid a $50 sitting fee (by cheque) in January. In March I got a bill for $35 and called to ask why. I was told it was an error and would be removed. I sent another cheque to cover the cost of my requested portraits in March. They cashed it in April and I still have not got my order. Emailed today and Brittany told me I have an outstanding balance and to call customer care (which is not even accepting calls!!) How pathetic!!

Fabio Matheus Amorin Natali

I ordered some photos on November, 7 with this company and my parcel should be delivered (according with company's website) into 5-9 business day. On November, 20 I sent an email to the company to complain about my parcel. After 2 days an answer has been sent saying that the problem concerns the strike with Canada Post. The email said also that my parcel will be delivered into 1-2 weeks!!! The strike in Ontario has began days before my order be completed. I think that the company should send the parcel by using another company and I would like to know why they did not send an email saying about the strike problem in the period between November, 7-20? Now, I paid almost $10 to receive almost one month after the purchase has been paid.

Talia

If I could give 0 stars, I would. On top of an awful photo taking experience, that required me to drive to a far location and pay $35 when in other years it was free, they completely messed up my order. They sent me hundreds of dollars worth of photos, of another person. It was under the name of someone else, however it was my address. I opened it up and saw multiple copies of the same one photo of another girl, and they were not even the sizes that I picked. Luckily I knew the girl who was in these photos, and I contacted her only to find out that she had not even placed an order. I paid a $10 shipping fee for something that took 2 months to arrive and I have to wait till they open to call and get this sorted out which is in a week. Beyond disappointed.

Matthew Brash

Customer service is unparalleled. In a world where customer service is no longer a focus for companies, it's nice to see that Edge Imaging holds this as their number 1 priority! Digital quality is fantastic and the photographers are great to work with, deal very well with the students, and are extremely accommodating. Pricing is fair but could be better in terms of low-income options. Photography is not an inexpensive business and I can appreciate the overhead. The packages they provide are great, I just think a couple more options would help. I'm sure Edge will continue to grow and make these sorts of options available in the future.

Xinyu Li

I have made my order 20 days ago but I am still not recieve my order and the price is very very very expensive.

Kells Bells

I paid $30 for a Composite photo for my daughter graduating Gr.8..........I have emailed as well as my husband 15 times WITH NO RESPONSE BACK. I am out $30 and a Composite photo!!

Jayne Paterson

Very disappointed - the technical issues described by others are plaguing me as well and we do not have a paper option to order. I "contacted customer service" via the Edge website one week ago and no response. I have now been on hold for 15 minutes as orders are due on November 6 and we would like a picture of our child. Time spent on this is ridiculous. I will be raising this with school council and requesting we select another vendor for next year.

K. G.

Ordered grad photos only to be told that I didn't. I asked the photographer before I took the photo if the $25 was for the fee for the individual prints and she said yes. Ended up calling edge imaging and was told I'd receive them at commencement which did not occur. I had to contact them again only to be told that I never ordered grad photos and that I only payed for the sitting fee. Very poor customer service.

Man Zada

Unreliable and undependable. The website says you open at 8 am and after driving to their offices they are closed and the opening hours are 8:30. Unprofessional and in respectful of customers’ time

Profit Team

They have such poor customer service, the selections for photos are really overpriced.

Laura White

I'm not sure why our school board goes with this company. Terrible photos every year. The portrait was blurry and in the class photo my son is in the front row all the way at the end of the bench, about a metre away from the rest of the kids in his class. And before you think it, no, this wasn't his choice. Hes just too shy to ask if he could move.

Farima

Best customer service! My son has gone through several school photography companies during his school years and this one is by far the best. My son is 17 and this company had his pictures since he was in grade 2 and they still do! I have dealt with other companies who delete pictures after 11 months. Highly recommended

Carmela Hussanee

Very polite and helpful

Tracey Crystal

Super frustrating to deal with the prepaid photo program. Paid ahead and the photos received were terrible. Then no details send with the photos about retakes and when I did email there was no mention of returning the old photos which then caused chaos during the retakes. Need way better information and don't do the prepaid program. Its terrible!

Rosanna Tamilia

I ordered SCHOOL pictures for Christmas presents. I recieved one of the kids pictures one week before christmas , i was told THAT all 3 packages of pictures were sent out the same day.?????? These were Christmas presents for family and friends. I still havent recieved the other two kids photos and its almost 2 weeks after Christmas. ??? Post office and mail carrier havent seen these pictures. This is an inconvenience and edge Should be putting tracking on their pictures or purlate them to customers homes. Especially when they pay for the service. NOT IMPRESSED michelle davis

Kat M.

I'm always disappointed with the pictures. It seems like the photographer just takes the picture without even making sure the kids look okay. My daughter's tongue was sticking on on one picture and her eyes were halfway closed on the other! Same thing with my son's pictures 2 years ago, his hair was messy and no one even bothered to at least assist him. These are Kindergarten students. if the photographer does not have the time to fix the kids even for a few seconds, at least ask the teacher... I did not even order any pictures for my son last year. This year both of my kids will have to do a re-take!!

BellaM mm

My daughter graduated 2021 from MPJ, we ordered grad photos in May 2021 and paid. I have been calling but nobody picks up the calls and nobody responds to my emails to customercare. Edge imaging if you cant deliver kindly refunds the money.

Holly Guindon

Paid for my daughter's grade 8 grad photos in March. Paid for "ship to home" in early June. Have yet to receive any photos and every time I email to ask where they are, no response. C'mon...I know it's COVID-19 time, but 6 months later and STILL haven't received grad photos? Get your sh!t together and send them to me!

Paul Denomme

I have say that the quality of photo is poor grainy and not crisp, with our past years school photos we received so much more with our digital downloads for the same price. Wow hoping that we go back to our previous photograph group. So disappointed!

David

customer service is terrible, waited for 30 mins on hold and their call back is trash, takes another 30 mins to call u back. i gave up after 40 mins on hold, don't let that be you

Michelle Templeton

I have been trying to order my child's school photos for over a week. The web site does not allow you to complete payment. I have tried three different devices. I have called their customer service line and sent an email - no response.

Mike S

Great photo. Best high school photo my son has had. No "Standing with Attitude photo". Glad the school chose to switch to Edge Imaging.

Rae-Anne Crossfield [Staff]

I'm getting very frustrated trying to order online...there seems to be technical issues that won't let me get past declining to pay for retouching. Perhaps they want me to pay the extra $$ for retouching? Not impressed at all with online ordering and that seems to be the only option since we were 'handpicked to be part of the exciting initiative for ordering on line'. Perhaps they need to make sure it works first! I guess I'll have to see if I can call tomorrow during their customer service hours - although judging by other comments...that takes awhile to talk to someone! UGHHHH!!!!

Lin Li

This new website works terrible . won't let me typing info to place my order! the custom care line never get answer . when they ta the picture they just rush the kids . bad experience!

Ivy Hesse

Once your child hits High School, they only take one shot. You don't even have the option to choose different backgrounds. I was told that they only take 1 shot because the students are more interested in getting their ID Card for school. We as parents or grand parents want those memories. Your First Year of High School is the beginning of a new Chapter in your life. Wow Lunch Bag Let Down!!!!

Gigi Mathew

super expensive for graduation photos, ripping off the parents

Robyn Skube

I am not impressed with their customer service. I have emailed them numerous times with no response, not even an automated one. I realize that we are in a pandemic, but just like most businesses are adjusting so should this one. Especially with graduation pictures being needed.

Kyla Garritano

HORRIBLE PHOTOGRAPHERS HIRED FOR THE SCHOOLS. Only one image to choose from with lots of different backgrounds- what’s the point?! Rates aren’t worth it when you have one photo option to choose from. Awful. Awful. Awful. So sad. What a shame. Plus rates are outrageous as compared to those that can be hired professionally with a lot more options.

Mark Povolo

Customer service fantastic. Only add I would like is better online account management where account ID is tied to photo codes and by a single login you can see your entire photo order account.

Adele Church

Our school recently had a photographer from edge imaging come to take our grad photos and a bunch of my classmates and I are not pleased with the outcome of the images. The photos were extremely expensive, with most of us paying 40 dollars for barely 5 minutes with the photographer. In addition, we found that we were completely rushed in while taking our photos, even though there was plenty of time in between each shoot. The photographer was constantly complaining and honestly seemed to not want to be there the whole time. In addition, not only would the photographer not let us even look at the pictures, but wouldn't help us to look the best on camera. All the photos that were taken were ruined by something that could have easily been prevented by the photographer. Overall, none of us graduates are pleased with our photos and are honestly disappointed due to pure laziness and lack of cooperation.

Michele Corr

Edge imaging came to my school for my graduation photos, being as these are my graduation photos and the last school photos I can get before I start my life I purchased them. I’m very self cautious however I like to get my graduation photos for my family, friends, and also others. I can honestly say these are the absolute worst pictures I’ve ever gotten, and after seeing the reviews I can see I am not alone. The pictures I received are not worth what I payed for, and the photographer tried to convince me I was late to my appointment when I had been sitting in the waiting room for 2 hours. With the price I payed for what I got is ridiculous and has only made my last year of high school more difficult for trying to find a way to fix this. There is no photo retakes at my school and I have no means of going to the actual building wasting time and gas to get something done that should have just been done correctly the first time. Altogether I can definitely say I was not happy with the experience and result.

Carter Jansen

Its... Ok, but the photos are expensive and the photographers only take about 30 seconds to take your photo, also edge loyalty program is extremely difficult to use.

Jennyhowie Ellis

Terrible experience...been emailing for help because their site is not allowing me to select the pose I want with my package selection and it's for my daughter's grade 8 grad. Truly upset and with four kids I will just pay someone else if this is how they treat people. Been awaiting a response for over three weeks

Beth Flare

Absolutely Horrible company. I had to pay a $50 sitting fee for my son and another $53 to buy ONE photo and we didn't even end up receiving the product. It's been 2 months and I emailed so many times and called so many times but they've all been ignored. They make deplorable excuses by saying that "due to so many people calling" they can't answer at the moment. Maybe if you are actually ANSWERING those calls, you wouldn't be making these fake excuses. Owner should be arrested for FRAUD.

Marlin R

DO NOT TRUST THEM..I paid and I ordered my child's grad photos more than 2 months ago. Since I didn't receive the photos I sent an email inquiry (they have shut down phone line). Response came back after more than a week asking for more info about the order (But, I had provided them the order#). I sent the info they were asking for. Another 10 days passed I sent another reminder. So far no photos, no refund, no response. I plan to petition my child's school not to use or allow this company again for grad photos.

Brandon Cole

Quality school photos for my son each and every year. I would definitely recommend Edge Imaging!

Lksd Boutique

BEWARE!!!! Ordered photos and never got them. I sent emails about it and apparently I never ordered any even though I got a confirmation saying I did. 8 months later I still have no photos and no refund.

Catherine Sloan

They have a phone, they just don't answer it. Hmmm, receptionist now theres a handy idea????

Deb Ha

Would never buy school photos from this company. Terrible customer service and I didn't no receive my son's Christmas cards and stayed on hold in January for 45 min.

Raphael Waugh

I was at the location for my 17 year old daughters photos and was not permitted to see the photos that I was paying for. Instead the photographer had my daughter pick the pictures when I was standing right there. Makes no sense to me that I wouldn't be permitted to decide what shots I wanted when my wife and I are paying for the sitting fee and my daughter is very critical about her image. When I called to complain about the process I was told that it is normal as parents do not usually attend these sessions. All I wanted to do was insure that the pictures of my daughters graduation were done and as perfect as possible for her last memories of high school. I was left with basically nothing and no resolution. Time shouldn't be a factor when this picture is a very important in for families. Very disappointed with being brushed off and cannot understand why they would be so dismissive. My wife being a photographer is very experienced and has had many sessions that provide excellent customer service and I could honestly say that she has never been dismissive to a customer that requested something so trivial. If it was a time issue they could of had me pick the photos and have her take off the gown at the same time. Just hurts to know that they value the volume of customers rather than the customer experience. If I had another option to go with I promise that I would. Oh and please don't bother suggesting that I call your customer service line. I have already experienced the brush off to my suggestion/opinion.

Lisa Boos

Its sad they only get one pose and it's $10 to ship a $12.00 order.

Adam Van Paassen

Just finished dealing with the folks at Edge, great customer service, very efficient and a great product. My parents have purchased my school photos from them for years, now that I am grown up (and thanks to Edge I can see all of my school photos through the years) I will be happy to deal with them for years to come. Thanks so much - from a loyal Edge Imaging customer.

Emily Miguel

Horrible customer service. Spent 2 weeks trying to order online but the website won't let me pay. Today is now the last day so im trying to call them....... Phone won't even ring. What kind of company in 2019 doesn't have a proper functioning website or even a phone line?

SYNC FORD

Rude managers

Susan Stephen

I just had a great customer service experience with Samina at Edge Imaging. I called in to confirm that the online order I placed was correct. Samina promptly found my order and was able to quickly correct and error I had made while ordering. Thanks Samina for helping me with this situation and being so pleasant and patient during my call. It's a fun time of year with the school photos come out and I am excited to receive my order!

Sherri Davidson

If Possible, I would give them a big fat zero!!! This Company took my high school daughter’s graduation photos. I can’t reach anyone to ask 1 simple question. I have sent several emails in the last month to which I get an automated response but I’m still waiting for an answer to my question about touch ups. Their phone line has been out of service during the pandemic and are still down, even though we are in stage 3 of lockdown. Obviously they don’t care for our business and, perhaps, don’t need it! Avoid! Totally unprofessional and unethical people!!!

Darcy Charles

So happy I was able to order graduation photos for my son from 3 years ago! I couldn't order at that time and was worried they would be lost but this company keeps them for future ordering unlike others that delete images after less than a year.

Mika A

This company is interested in nothing but money. Their package prices are exorbitant and not flexible enough to accommodate individual needs; you either pay nothing or be prepared to spend $$$. There is no at school pick up option for graduation photos, they charge tax on $10.50 shipping fee!, plus the $20 sitting fee in advance, which is not applied towards the package cost. Absolutely outrageous and disgusting! I don't understand why schools / school boards allow this company to take advantage of school children. Their prices are more fitting for a corporate company's budget. Many school children come from low income families who want to have photo mementoes of their kids but cannot afford paying those exorbitant prices. SCHOOLS need to do better and stop working with this company. Find more affordable photo options!

Caitlin Doherty

Poor value. Very frustrating to order photos. The day the personal codes were sent home, they didn’t work and I was told on the phone that they forgot to add the background which took a few days. Then I submitted a question on Monday, still haven’t received an answer 5 days later, so I went ahead and ordered the digital package (which is overpriced for 2 poses, we got several more last year for $20 instead of $30), and I haven’t received the link yet. Now I’m trying for the 4th time this week to call but can’t get through, so I’m leaving my feedback here.

Leah Rhodd

Called today to correct an error with the ordering of a photo package. I can get over all the factors involved with a photographer trying to grab a good shot in an intense school environment with hundred or moody kids but bad customer service after the fact... unacceptable. Spoke with Emily who was quite unpleasant. Definitely recommend some training in communication, service and professionalism. At this point, it is evident this is not the department or industry for her. Listening is a key factor in her role and she is severly lacking in this realm. Someone who make an experience with your company so discouraging leads me to never want to encounter with such a company in the future.

Vivian Huang

It is very expensive and the image of my daughter is not great ( I myself can do much better job) but I still decided to order some photos for her memory.) At this premier rate, I would expect to receive fast and better service, however, the below reasons are that I will absolutely not order any photos from this company: * placed order online several weeks ago, the payment taken right away after my order placed * called and asked the status of delivery, and was told in two weeks after the school's due date * now it way passes the due date and haven't received my order yet. So I called again today, the customer service was rude telling they are extremely busy this time of the year and they are running behind, two weeks is jut the approximately time frame and no promise. Ok, if the company is busy this time of the year, hire more people! I paid most expensive rates for photos getting delayed service and rude response. I will talk to school not even let them take photos of my child in the first place in the future.

Ced Charm

Call not answered and email not responded

Shawn Fowler

Edge Imaging has provided excellent value to my family for our needs. Kathleen guided us through the online ordering process for legacy photos and made the process seamless. The Customer Service was better than expected.

Angie Brown

Very disappointed! We had our soccer photo day a month ago and still haven't received our photos. They won't give us a solid date as to when we will receive our them and tried to get me off of the phone with "We should have them done within the next couple of weeks." Vague, unprofessional, disappointing, and frustrating. When you pay for a service, it should be done within a reasonable amount of time. It should not take 6+ weeks for photos taken digitally. I do not recommend them to anyone. I will be making sure our club knows that they should not be used again in the future!

Lindsay Vivier

I have recently had a wonderful experience with Edge imaging when a problem arose. We are new to the school system, and this was our first set of school pictures. We were provided with two solo images of our son, one was charming and the other was a little tense. Nothing to do with the photographer, it was actually interesting to see how he reacted to someone other that ourselves posing him for pictures. We ordered our preferred pose and once we received the package, the quality was great and we are 100% happy with the final product. Who doesn't love their school picture memories - it is a great snapshot in time. We did however have an issue with the class image, I debated sending an email but in the end decided that until you let someone know there may be an issue, in a polite manner of course - how are they to know what feedback to address? Knowing that they are busy, we received a reply within 9 calendar days, which is acceptable. The CSR (Cassandra) was helpful, knowledgeable and able to give us the best possible outcome available. I am completely satisfied with my experience with Edge Imaging and looking forward to placing future orders with them. Thank you for a great experience - you put smiles on many parents faces, ours included!

Blue Sky

Unreasonable prices for the most valuable moments of a family's life that leaves happiness mixed with a burdon on shoulder to carry instead of to cherish .

Maria Gervais

Very disappointed in my sons grade 12 grad pix! No care was taken with placement, how he looked...so upsetting. And, 180 for the cheapest package! Outrageous! He will be going somewhere else for retakes. Then I won't mind spending top dollar for quality and care!

Jan Allen Capua

Had to drive to 4 different locations for a retake due to images being lost. After emailing them multiple times they only got back once after a few months.

Melissa Masterson

This was my daughter's second year in school and the first year she was able to have school pictures taken because of the pandemic. We had the photos shipped to the school and they came home quite damaged. The customer service team at Edge Imaging was incredibly quick to respond and had new photos shipped straight to our home. I am so grateful to Edge Imaging for replacing the damaged photos. This was an incredible customer service experience. I look forward to more great pictures from Edge Imaging in the years to come!

Angie D

I am very impressed with the customer service at Edge Imaging! There was an error made in the retouching of my order so I called and explained the issues and they fixed it the same day and had the reprints delivered to my home in 2 days and without any added fees! The photos are now perfect. I really appreciated the expedited process so that the reprints arrived on time to be included in my Christmas cards! Moreover, the quality of the photographs and the package options are fantastic.

Sara D'Andrea

Our daughters portrait came with a crease in it. I emailed the company to see what they would do for me. I got a response within 24 hours stating that I would receive a new portrait within 10 business days free of charge. So far I am very happy with the customer service I have received.

Julie !

Terrible they arrived 45 minutes late and I had to wait for and hour and 45 minutes to get 4 pictures done. Is this a professional? I don't think so. I inquired the school about it and I was told that the photographer got lost. I didn't even get a sorry for being late and not on schedule. I thought that I was going to be in and out and not there not for long.

Shelley Snoulten

I recently had my son's Grade 12 graduation photos done by Edge Imaging. I am THRILLED with the results! The picture quality and selection of backgrounds is excellent - much better than what was offered by LifeTouch. The photographer was a pleasure to work with and very adaptable. I was especially pleased with the many varied options for the finished product in terms of sizes, framed and unframed and collage options. I will definitely be taking my daughter back to Edge when she graduates in 3 years.

Tina Osuch

Would not even bother to rate Edge Imaging as even 1 star! There is someone standing in front of my daughters picture for grad. Very disappointed as I would have taken pictures myself but was told not to as had professional photos done.. How can a photographer not see someone standing in front of camera??? Don't even have grad pics!

Nina H

I don't understand how non professional hired by the schools & daycares. I really love to have a nice pictures of my kids, unfortunately I can't & it's really disappointed

ayad raoof

I ordered my son’s graduation pictures and we paid for them last year and they never sent us the pictures. They do not answer any of our multiple emails. They do not have a telephone number. This is terrible customer service and I don’t recommend them.

Guoxu Xing

They grasped the best smile of my son's so far.

sum gui

Super overpriced, it's ridiculous. I can't believe how much it costs to have them print the photos. I wish they'd give an option to just buy the disc with all photos on it.

Anne Marie Farr

I am a grandmother who orders my grandchildren's school pictures every year. Sadly a few years ago they moved from Oshawa. Their school photographer (Life Touch) was wonderful. In 2018 we didn't order at all first time in 8 years as it was terribly done by Edge Imaging. This year I had no choice but to order my granddaughter's grade 8 graduation pictures, They were horrible, yellow around the eyes, crooked smile and more, all 4 poses were terrible. So I wrote customer service and they tell me they are fine. Graduation doesn't come often so you have to order their pictures however next graduation in grade 12 we will rent a gown and my husband will take the pictures. I suggest everyone contact Dave Bond the owner or contact your local school and let them know about these issues. Obviously Edge Image doesn't have good reviews so something isn't right!" What options are available"??? according to your response. Why should we have to pay for touch ups Do it right in the first place. I have done research on your retakes and all your issues. $80.00 lost but never again!!!!

YT FSOLUTIONS

They don't know how to work with children and they absolutely don't care how the children look on their pictures. Either children fall, move or look aside. They don't care to take another picture. They simply DON'T CARE. Yorkhill ES Grade 5. Unprofessional!!

Amanda

I agree with all these bad reviews! The quality is bad,the lack of options they blame on the school. Their costumer service is horrible! Lifetouch is amazing! And I'm so disappointed that they aren't doing my sons school pictures. I hate the basic blue background, I wanted to get a different one something that looks nice and they said they couldn't do it cuz the school didn’t choose it. Well just because the school didn't choose it that doesn't mean it can't b edited with a different background! If I pay for it y can't it b done? It's simple! Lifetouch does it and if edge imaging is such a "good" company they should b able to do it as well! ALSO a costumer serivce employee HUNG UP THE PHONE ON ME!!!! HOW RUDE!

Lisa Schauer

This company does not respond to emails nor do they answer their telephone. I have contacted them several times to order grad photos with no response whatsoever. Their website keeps stating I have invalid information even tho inputting the information directly from the proof sheets they provided. Extremely frustrated trying to deal with this company.

Shirley Marshal

Edge Imaging has been very helpful when I ordered my Sons Graduate photos. Great service. Can’t wait to receive them.

Cathy Reid

I felt dismissed when I called to enquire where photos were when photos got separated from the rest of the class photos delivered to the school. The company person answering my call blamed the school. The school claimed all payments/orders were picked up once. Long story short - all parties are blameless, of course, and we have no photos for Christmas. I hope the photos are better than the customer service.

michele kranjcevic

Photos for the school is nice good background options, but prices are way to much, there is no discount for a family with more then 1 child and to pay so much for a digital download is crazy

Kelly Ferguson

This company has unethical and disgusting business practices! They didn't send any proofs for me to order from...the only option was the online photos...they weren't very good but it was my son's grade12 grad photos so I wasn't going to NOT order any. I went ahead and order from the choices and then low and behold less than one week later the proofs arrive in the mail and they are much better pictures and many more poses!! The same thing happened with my oldest son but I thought it was a coincidence that I ordered and then the other proofs arrived....obviously it wasn't! The last time I ordered more pictures because I thought it was my mistake....now I know it wasnt. They purposely do this! This is so wrong!!! The packages are so expensive and now here I am looking at much better photos of my son that I cant afford or justify ordering! Please don't support this company...I will be be lobbying our school to NOT use this company in the future!!

Mm Pp

Disappointed... the 2 poses are actually made from one picture, 1 image is just a crop from other. Digital download - same background...and I paid for 2 poses. I've had issues in the past as well. I am not going to do this anymore. I can take better picture with my cellphone.

Ravyn Doughty

They really didn't try to make our photos nice

Lyne Langlois

Customer service is horrible. Long wait, try to correct my accent, and hung up on me when I told her that the company was not efficient.

Tracy Wills

Terrible customer service. Not accepting phone calls and I have been emailing for 2 weeks now and I cannot get a response. I just want to process a payment as their website is not working. 6 emails and they will not contact me or fix the issue with the website.

Melissa Hutchinson

Not a good experience from start to end. Photo's came home with an order date deadline that was the previous day - so orders were already considered late. Ongoing tech issues with the website were very frustrating. The overall process for ordering photo's is outdated and time consuming. When trying to take advantage of the Family Plan (ordering photos for more than 2 children) the process is not at all customer friendly....orders must be placed online for the first 2 children and then a call must be made to the 1 -800 number in order to order the additional children's photos by phone. I was on hold waiting for a service provider for 45 minutes, after being on the website for over an hour! It should not take 2 hours to order school photos!!!! I have purchased photos from other school photo companies that have more intuitive website and tech systems to support family plan discounts which make photo selection and purchasing a much more enjoyable experience. Edge Imaging just has not kept their ordering system up with the times and their workflows are not customer focused. Hoping the school does use this company next year.

Arun Sharma

Excellent customer service provided by Arti. My questions have been answered in a very professional manner by her. I am very pleased. Keep it up.

Adam K

I am not a professional photographer and I am pretty sure neither is anyone at this business. My kid's class picture is so poorly lit and dark it seems like they used the first camera phone ever invented to take these pictures. Two thumbs down. Would have been three if I had a third thumb.

Nicole Fillmchuk

Their backgrounds are disappointing and the photographers don't seem qualified because they make simple errors like not making sure chins and shoulders are down or hair is out of faces. I wish our school would switch companies.

Sherri Andrew

Great pictures yet wondering why the students are never centered in the photos? They always seem to cut off an elbow. The site always asks about coupon code never receive any in my time ordering.

Shawn villeneuve

Totally un happy with the service. I have emails indicated that my preset went out over a moth ago. Still nothing. I have to call every week for a status update. I have been told several different things. They have no idea what happened with my order. Resending the whole thing again and for my troubles I get 14.33 dollars back and 1!freebsheet My package was fairly large already so why would I want more pictures that will probably sit in a drawer. I asked for a better discount instead and they refused. Packages are over priced already. But when it’s graduation there is not much choice. Extremely disappointed and glad this is the last year I have to deal with it

jessica campbell

Terrible photos. The photographer rushed the students through, only took one shot of each student. Neither of my children were smiling in their photos. I recommended the school go with a different company next year.

C VM

Can't get through as phone lines are always busy. Pictures ordered almost 2 months ago.

Evan Chatfield

Charged 30 dollars to take photos at school, then a minimum of 60 more to actually print the damn things! Talk about price gouging!

Leyssy

My daughter's pictures got lost at her school office. I reached out to Edge Imaging and they kindly reprinted them for me immediately. Excellent customer care! I would totally recommend their service.

Nicole Collison

Great Group of Professionals! We had over 500 kids out on the field in one night, it ran incredibly smooth, on time, no issues. The photographers are pleasant, organized and profession. We have worked with this Awesome Group for two years now. The Quality of their Customer Care is exceptional, any issues were quickly resolved, correspondence was always addressed directly with parents, and myself and a Care Representative. The team and individual photos were all clear, and crisp. Just a Great Group, we look forward to working together in years to come.

Mary-Ann Cheung

Our school has been using Edge Imaging, a Canadian company for our school photos for many years now. We are very happy with our working relationship with this company and our rep Holly. Our yearbook looks amazing each year and the students have the opportunity to learn the software to create colourful and fun memories for the whole school.

Micaela Daniel-Mendes

I've had school photos taken by Edge for years and they've always came out great but this year for grade 12 graduation I took my photos in November and ordered them over the Christmas holiday knowing that it might take a while but now we are in February and I still haven't received my photos. When I check online it says that the order was completed. I then called customer service and got no answer. I am very disappointed in the service. Thank God I never have to use this company again

Michelle Bonk

Excellen customer service! Dealt with Andrea R. and she was prompt, professional and extremely helpful. Resolved our issue right away.

bill unkown

Ruined my picture!! didn’t take it in a good angle my head looks crooked and overall it’s disgusting i hate it. They don’t even let you look at your picture when they take them.

M L

Very overpriced monopoly set up between the school and this company. I do not see any value for money for the packages they offer. I will complain to the school about this, but I begin to wonder if there is some form of monetary exchange between the school and this company. It would be nice to know if this is true.

Krishna Desai

We did not receive the proofs of our staff pictures, nor did we get a proof of our class pictures. Upon booking, I was told the proofs would be delivered within 2 weeks. The orders took 4 weeks for delivery and I was told numerous times they were shipped out, only to call and be told they still were not shipped. I have been calling for the past 3 days and the number does not even go through. I need someone to contact me ASAP as proofs were due today and I cannot get a hold of anyone to schedule a pick-up!

Catherine MacKenzie

Hello, I would like to share that I could not have been happier dealing with Andrea, Customer Care Agent for Edge Imaging. Andrea was very helpful with the selection process and also offered ways to make my purchase more affordable. Would love to have purchased all the photos as all parents do..but realistically that would have brokent the bank. Thank You Andrea, We are very pleased with our selection.

Troy MacDonald

This is my second year being forced to order from the website. It is currently 3:52-i've been on hold for 15 minutes. This pre order is nonsense. I read the other reviews and as the owner explains it is a school decision not Edge. Fair enough. But what is absolutely gouging is being forced to pay over 10.00 for shipping for 1 ONE piece of paper. I just ordered safety equipment from another province and it was 7.57. Please EDGE next time the contract for school photos please BID too high. We never had problems like this my sons 6 other years of school.

Ferdinand Pullon

Have been having A LOT of issues with even accessing my son's pictures. I enter the codes provided and it tells me that it has found my son. When I click on "GO", sends me back to the code entering site with an error at the bottom stating that "Subject not found. Please call our customer care team". I've been trying ALL DAY trying to call them....ALWAYS BUSY! Not very helpful at all...

elizabeth johnson

Really happy with our son's photos this year! Straightforward company that does a good job.

Maya Lomp

Complete disappointment - service doesn't worth the money. I paid $41.81 for 4 photos 5x7, including shipping & handling charge of $8.68. Order came directly from the printer. Not even pre-cut. So , what handling they are talking about? Not ordering anything from them going forward! Will advice to the school board the same!

Scott Stacey

Call centre is always busy. They open at 8 and you can call at 7:59 and it says they are closed and call at 8:01 and you have a 20 minute wait. Pictures are OK, nothing special. They have contracts with the schools/sports organizations so you are stuck with them. No matter what time of year or time of the day the wait time is ridiculous. Hire some more reps, for what you charge for the pictures you can afford it.

Simona JS

Excellent Service from Andrea! I highly recommend EdgeImaging.

onshorespider01 onshorespider01

Disgusting and disrespectful establishment, I paid $40 to get my grad photos taken which was fine, but a few weeks later I get an email that my photos are ready, there prices are already very high, but all I want is 1 or 2 digital copies and I will gladly pay a reasonable amount, but in order to get digital photos I have to spend more than $250 just to get photos that were already taken and cost nothing to email them to me. They are simply taking advantage of students and parents that just want photos. You guys are taking advantage of us only to milk us for money when it costs literally nothing to take and send these photos, I would pay a reasonable amoumt for digital photos but your money hungry establishment knows that selling digital copies doesn't make enough profit. You are greedy and straight up just a terrible company

Christian Giorgi

Confusing

Carol Scott

Edge Imaging takes my sons school photos and does a fantastic job. The pictures are always great and the timing is fantastic.

Sara Banks

Amazing and fast customer service! Helped me out with an expired download and added 30 more days no questions asked.

Anthony Mogavero

Talk about price gouging. Paid $45.00 for my son's Gr.8 Graduation package, but for the same package for my daughter graduating High School (ordering at the same time) was $149. What kind of games are these, also the photo sessions were $45 each. Thanks Edge Imaging for proving that price fixing/gouging is allowed and a common practice for your company! Complete Bull***.

Andy Hlapcic

I was extremely happy with the prompt response I received regarding my sons pictures. Their service was great. Thank you

Stacey Lang-Albert

They've basically gotten the rights to the school boards and priced themselves unreasonably creating absolutely unfair and unreasonable expectations on parents in particular parents of children graduating having to pay astronomically just to have that memory of their child on their wall. I hope the schools wake up and go with someone else soon it's unfair to the parents when it's their only option for a cap and gown photo to pay min what a literal professional photographer would deem a worthy payment for a full shoot. They should be ashamed of themselves as far as I'm concerned.

Sandi Mitchell

This company and all of their associates are extremely friendly reliable and very efficient. It is a pleasure to deal with your staff. The photographers that come to our Elementary School make our picture day, retake day and grad photo day a pleasure for everyone involved. Customer service is at its best with a representative coming to the school always with a smile on (her) face. Our questions are always answered in a timely manner. Thank you to everyone!

April Fisher-St John

Amazing Customer Service! Pamela and her team were a joy to work with for my daughter's graduation photos. They exceeded my expectations. Thank you Pamela!

Julie Blake

We were surprised to hear our son was having his Grade 9 high school photos done in September and were pleasantly surprised when they arrived. The final product of a stapled booklet is a GREAT idea! Really PRO! The pics look great and I loved the free calendar too! Thank you Edge Imaging.

Andrea Robaszek

Got my kid's pictures just in time to send them out with our Christmas cards. They look awesome! Thank you SO much!!

Jolynta Doss

We would like to retake my daughter's grade 8 grad pictures. We received the prints on Friday and I have called Edge imaging twice to schedule an appointment. There is no retake option available at the school, I am able to drive my daughter to their location to do a picture. Though they are not able to give me an appointment because they are fully booked until the end of the month nor will they call you back if there is a cancellation. This is an important milestone I am quite surprised at how insensitive the staff at Edge Imaging are! Does that mean there is no option for a retake because there is no retake at the school and Edge Imaging is fully booked? If Edge Imaging is so booked up perhaps the school board should consider doing photographs with a different company.

Nick Tran

We have been with Edge Imaging for the last 4 years and could not be happier with not only the products but the exceptional customer service from our rep Holly Wiseman! Edge Imaging takes care of all of our photography needs...from class photos to special events photos to grad photos to yearbook; they have taken very good care of our school and our parents. Thanks Holly and Edge Imaging for your incredible service over the years and we look forward to working with you in the years to come!

Zina Gewarges

Ordering on line is not working and the line is always busy!! what is going on?

Gabe Romero Cortez

Took too long to deliver photos and when they arrived they were not even cut! Thanks for nothing

Slava Volau

Stay away, that is pure scam - not sending images for weeks like others mentioned and then send 2MB images with resolution less than 5 MP. And they call these "The images below are high resolution and are the true quality of the image captured by our cameras" - what a mockery

Kathleen MacLeod

Very happy with the quality of service and attention to detail from this company! I had questions about retake day and the service rep was very friendly and answered all my questions. I disagree with all the low reviews. Keep it up Edge!

Terri Groh

I think that based on the number of people complaining about the cost and quality that the company would respond with a better approach. My son's graduation pictures were so bad I had to take him to a local photographer to have them done and they cost half the price because I didn't have to order more than I wanted. Most parents want one 8.5 x 11 and a few smaller ones to send to family. The huge packages of poor quality photos that you are forced to purchase for hundreds of dollars only to leave in a drawer, is ridiculous! It is time that there is an alternative company for schools to use that provides a service that meets the needs of both parents and schools.

Natalya Cole

Absolutely disappointed! For second year in a row we are not ordering any school pictures because photographers from Edge Imaging failed to pay attention how a kid sits, looks or smiles! They say they are not suppose to touch kids, my kids say photographers move their heads to a direction of a camera with their hands! If they already do that why not to make sure kids look great for a picture! Especially for smaller kids - taking pics is a stressful situation and they are shy, they don't think they smile weirdly

Helen Gao

If I could rate them zero star, I definitely would. Images taken from my Samsung Galaxy S20+ are ten times better than some of this so-called professional photographer from Edge Imaging. I suggest all their photographers should go back to school to learn how to use filtering system to make images looking better, instead of making them look worse. Even if the pictures are free of charge, I don't want to keep them. They are the nightmare triggers. Horrible service with ridiculous high price.

philip talotta

My wife Maria and I were impressed with the level of service we received from the staff at Edge Imaging, especially Samina. Would definitely recommend using them again!

TARANDEEP SABHARWAL

Hello, I was just trying to order images of my daughter on your website. It really makes me crazy to choose from different packages offered. Example: If i like 3 poses of my daughter, I need to pay for three packages, why the packages does not allow us to choose one package with different poses. If i like 3 poses, I need to order 3 packages. All the packages should be need based. You should be giving us option to choose different poses while choosing nay package

Russ Kerr

my son had school pictures done in November and they lost his picture. DO NOT TRUST this company cant even keep kids pictures safe SHAME SHAME SHAME

Yoomi Kim

service is bad and very slow specially summer. they already got money from me and no photo for 2 months still waiting to get it

Abdullah Balal

I am not sure how they have managed to be the official photographers for my children's school. For the third straight year, the class pictures are so dull with poor lighting. I am now pretty sure that they do this on purpose so we have to pay extra for the touch-up service. I am definitely going to talk to the school about this. I am not surprised at their pathetic review score on google. It should be even worse.

Neil Allem

Unprofessional and disrespectful employees... They refuse to answer emails and calls. Have taken my money and will not provide the items purchased or any attempt to discuss concerns or questions. Their inability to act according to common sense business practices says alot about their lack of care and courtesy

dustin collicutt

poor online performance

Madhat Hatter

A rip off for graduation photos. I received several spam mails on ordering bulk photos and a promo to go with it, but never one email or info in the mail saying the timeline for ordering to school to save on shipping. They charge you 10 bucks to ship 1 photo from burlington. This is just the photo and not anything else mind you. Why can't you guys have a deadline after a month or two more after which you can charge your over priced shipping rate. And normal people don't want so many photos to keep. We are not going to be distributing these to everyone. They are for personal use , so 1or 2 should suffice for the package. And Lower your over priced photo rates. They also had a 30 $ sitting fee. So I have paid 82 $ in total for a 8 x 10 photo. Next parent meeting, I'm lobbying for a change of school photography company. I am not able to submit without a star otherwise they don't deserve any.

Nat Straw

This company is really bad. They have their phone lines shut off and can only be contacted through emails, through which they are completely unresponsive. Very unprofessional! I have emailed them numerous times about an issue of not receiving a picture for about a month now. My friend received a picture which was poor quality. They have very horrible customer service. This is very unacceptable. I would never recommend this to anyone!

john bozikis

Very knowledgeable and friendly. Reasonable pricing for picture combos

Bill C

Just received my kids school photos. They look fantastic! This is the first time Edge did their photos and they actually convinced them to pose for the pictures. This is the first time that we will buy a full package. We usually just buy a single picture and put it away. These are going up on the Mantle. thanks Edge School Photos

Michelle Ghent

For families that do not have money this is not that affordable especially during covid. Spent double for my daughter's graduation pictures. Called them for setting sort of discount but they couldn't do anything for the high shipping cost. Disappointed

Janette Patterson

This company has on it's website that it has award winning customer service. What a joke. Edge Imagine is a disaster of a company. First of all they do not respond to emails promptly, if at all. I had frustrating IT issues with them in that my son's school did not have the option to ship to school, even though I was within the time frame. I was told that "most parents are choosing to pay the $5 to ship to home". That's great, but that's not what I want to do. Then because of the school closures, in May I requested to at least get the digital copy of his photo (which I had paid for months prior). They said they couldn't do that, the system wouldn't allow them to do this without printing the photos. Umm... one of their packages is the digital photo only, so clearly their system CAN send just the digital photo. After weeks of arguing, they finally sent me the electronic copy. Then when I finally got my son's prints in the mail in July, it had not only my son's photo book but also his classmate's photo book. Again no response. Now this family is probably wondering what has happened to their photobook and I know I'm none too pleased to know that they're mailing children's photos and names to random people.

Michelle Habza

One star only because it won't let me post with zero star. I wish the great customer service people rave about was consistent. They completely ignored my upset. They already got my money so they didn't care anymore. I hope our parent council will reconsider next year. The pictures were awful and service insulting. I will never recommend and know for next year to get my own photos done. Even Walmart better then this company.

Joolynn Tan

Just got the school portrait, only one picture was given and it was the worst I have ever seen a picture taken. I understand there are a lot of kids at school waited to be taken but any photographer would retake. I couldn't bring myself to buy the portrait. I wish photographer would care more.

Kimberly S

The pictures turned out great! The problems however I had to contact them to get grad proofs, then contact them to get confirmation my order was submitted correctly. And it only took 3 months to get the photos ! No opportunity to talk to a real person, only emails! Get better customer service, on average 5-6 days for them to return an email.

Perri Saini

Amazing customer service, accidentally ordered wrong size for my pre-bought frames and they sent me correct size prints, I order every year with piece of mind for both my kids. Best customer service!

Caryn Bell

Grad Photos - Rip Off My son had his Grad Photos taken at his school with Edge Imaging. When the proofs arrived I could not believe the price of the packages, not to mention he had to pay $30 just to have them taken. The pkgs are between $149-$295, these are basically the same photo packages (ok different back ground sheet and they supply the grad gown) that I paid $45 for in Sept for school pictures. I feel like we are being taken advantage of. This is sad becasue alot of people can't afford this much money for a few pictures. We may need to go to Walmart to have the Grad pictures taken. Very Dissapointed.

Steve Bennet

I've had to call Edge Imaging on a few occasions over the past couple years. Each and every experience has been pleasant and handled professionally, regardless of whom I ended up speaking with. Whether it was an inquiry that required them to go back 3 years or something related to this years photos, everyone was eager to help me. I also appreciated talking to live humans and at no point did anyone try and steer me towards the website to try and find the answers I was looking for. Every company seems to promise customer service, but few actually provide it. I never do reviews but in this case, I felt compelled after having a positive experience each and every time I called. Very nice people and very helpful.

Jennifer Johnston

Had grad photos taken of my son back in July , haven’t received any emails regarding my photos . I’ve tried to contact them several times via emails and telephone about sitting fees they need to refund me that my sons school wasn’t supposed to be charged for . No reply back on their end. Very unprofessional. They definitely don’t even deserve the 1 star

Clare Couling

I get that we are in a pandemic but seriously. My photos were supposedly mailed out April 21st. Was someone walking from Burlington to port hope. Over three weeks now. I have ordered stuff from Amazon and shoe company it's arrived in a few days. Contacted customer service and they told me any day now may 6th? That makes no sense. $65 for grade 8 grad photos that I haven't recieved. Paid $6.00 to ship asked for a tracking number no response now for a few days. This isn't the first time I have had this service prior to the pandemic. I will be suggesting that maybe get schools my kids go do get someone local. Ridiculous service. If you said hey no service as its not essential I'm ok with that. Not mailed out April 21st. A miracle just occurred they actually arrived. May 10th. There is no way that's how long it takes to mail here.

Anna Avelino

Got my son's photo today and was very disappointed how bad the picture is (subject is facing way too much on the side). I am no professional photographer but i think i can take way better picture than this using my phone. This is your business. This is all you do. A good photographer can make an ordinary photo into something really beautiful or a not so photogenic subject becomes really photogenic. For 6 yrs the pics had gotten worst. I can order lots of copies to give to families if the pic was great . If its up to me i will not order any pics. My husband wants to order one and be done with it. My son doesn't even want to do a retake. I just hope the school will find another photo service.

Tracy Ventimiglia

Would like to order grad photos - have a question or two. Left a message, no return call. Called today as your website indicates you open at 8 am your message indicates you are closed. Reading your reviews - this is a common compliant - your standard reply is "we are receiving a higher volume of calls" I find that difficult to believe as school has been out for over three months. Majority of school photos are taken at the beginning of the school year. If you are going to provide a telephone number with standard business hours that telephone number should have a person assigned to it - it's professional. Especially with the excessive negative reviews. Just something to consider.

Laura H

I ordered my son's school photos online, on October 7th, the money came out of my account right away. It is now November 27th, and I have yet to recieve the photos. I have sent two separate emails to the company with no response. Communication doesn't seem to be strong with this company. Not impressed at all

Edo Tensei

Dear Edge Imageing For a future refrence please read this......OK NEXT TIME PLEASE SORT YOUR THINGS PROPERLY AND DONT PUT IN MY CHILDS PHOTO INSIDE ANOTHER CHILDS AND LUCKLY THAT PERSON GAVE IT BACK!!!!!!!! PLEASE LOWER YOUR PRICES AND WELL ASK LIFETOUCH CANADA FOR TIPS LIKE I DONT KNOW HOW ABOUT CHILDREN SAFETY CARDS SO THEN IF THEY LOSE THEIR CHILDREN THEY CAN SHOW THAT TO THE POLICE FOR HELP!!!!!!!! DO BETTER NEXT TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AND CUSTOMER SERVICE WAS LIKE TERRIBLE LIKE BEING STUCK IN A VALLEYS BETTER

Tiffany Dustan

Terrible pictures . Staff never returns calls or emails . I don’t recommend them

Dan Edward

This company has a folder of "ugly people" they photograph, and display it during their social events, including the companies Christmas dinner. Very sad, considering they photograph students and children.

Dominique Williams

Update. I finally received the photos. When my daughter returned in September I received them! They were sent to the school eventhough I paid for shipping to my home! Over 6 months to get photos. Very dissapointed. Been over two months and still yet to receive any photos back from my daughter's photo day in February! I've called and emailed so many times. They keep saying to wait two weeks. Well I waited over two months! Very upsetting for a first time parent.

Katie

I was grateful to get school photos during the pandemic. It took a little longer to get my passcode but the overall experience was good. I just wish I could change the background. Other companies offer 1000s of background choices. It would be a nice option.

Mehroo Siddiqui

Edge Imaging has been the school photographer for my daughter (and now my son) for the past few years. I have always been disappointed by the pictures they take because they are always dull and dark. I usually just complain about it to people around me, but this time I really wanted to leave a review because I don't understand why a professional photographer cannot take better photos! My daughter was in Sunningdale for a year, and the picture taken there is miles better. I feel it's kind of a rip off to take dark photos on purpose and then expect parents to pay extra for retouching.

Kimberly MacLeanMonsen

The Edge Team has always been available to support our families and provide quality service and products. Thank you!

Valerie Forte

We here, at All Saints CHS in Kanata, have had Edge Imaging take care of our school grad photos for a number of years. We have always had the best possible service from this company. Aaron Johnson, our representative, is pleasant, very attentive to our needs and responds promptly to each and every call or request we make. Aaron and his colleagues work very hard at making sure we are completely satisfied with the work they produce, and their seems to be a strong work ethic in their dealings with us. I have never, in all of my 15 years, working in Student Services, heard a complaint from students or parents concerning this company.

Tara McKeown

My child had photo retakes due to glare on his glasses and the solution was to take off his glasses. Why is that a solution? This is not a picture of my son. Not impressed

Salman Ali

Worst experience. Neither they refund money, nor they mail the photo. Poor, rude, discourteous, impolite, uncivil, ill-mannered, and disrespectful customer service. They will say we do not have a manager. It is a cash grab from parents and all the schools are involved in it. Do they get a kickback? Post on every single social media that this is not a legitimate business but a rip off.

Ben Tran

A company that values customer care and service. Amazing people to work with and are always willing to meet the needs of the school.

Tammy Wagman

Placed my graduation photo sitting order 5 months ago. Sitting was in a blue gown no commemorative gown given as paid for. I have had to message over and over to get pictures delivered and still have received nothing. During this lockdown they are not even allowed to be taking photos you would think they would use the time to process the orders they already have.

Peter Morgan

Worse photos ever!!! very disappointing, I will be complaining to the school board for sure :(

Amanda Spinney

Upset that no one from the company informed our sports league that they don't make change on site. Lots of parents had to overpay for pictures due to this. If this company does pictures for any other events were in, I'll definitely decline next time. What a rip off!

Dilani de Silva

OMG! reading the reviews here, I wonder how this company is still running... what a horrible company... every review here is spot on and I am going through the exact same thing.... please don't give them business... I am going to contact my children's school to lodge a major complaint.

simonette jesus

Horrible pictures. Every year I have to go to Walmart for a highschool kid to take my sons pictures. Not that I mind. I pay a fraction of the price and way better quality. That says alot, and we all know the caliber of Walmart pictures. But sadly they are better. How you ppl manage to screw it up with professional cameras lighting and backdrops year after year Is beyond me. I wondering how much commission you give the schools to have kept you for this many years lol lol what a joke.

Wei wei Chen

(Translated) I called the SK group graduation photo I ordered for my child and sent it to the school. The school said it didn't receive it. After the second call and inquiry, I chose to send the wrong photo to my home because I was afraid I didn't receive it. It was not a group photo. I have said repeatedly on the phone that the SK group photo of $30 is not single. The third time I called again and asked about it. I was very unfriendly and asked me to ask the school. Because it is the graduation group photo, more meaningful, did not expect this company to connect the phone bad attitude. I called the SK group graduation photo ordered by my child and sent it to the school, but the school said it had not received it. After I called and asked for the second time, I chose to send it to my home because I was afraid that I would not receive it. The result was that I sent the wrong photo. It was not for a group, but for the single person I ordered before. I have repeatedly said on the phone that the $30 SK group photo is not a single person. I called and asked for the third time. The attitude was very unfriendly. I asked me to ask the school. The company will send the photos. The school will send the photos. It will be off immediately. I don't know where the group photos are. Because it is a group photo of graduation, it is more meaningful. I didn't expect this company to have a bad attitude when connecting to the phone. (Original) I called the SK group graduation photo I ordered for my child and sent it to the school. The school said it didn't receive it. After the second call and inquiry, I chose to send the wrong photo to my home because I was afraid I didn't receive it. It was not a group photo. I have said repeatedly on the phone that the SK group photo of $30 is not single. The third time I called again and asked about it. I was very unfriendly and asked me to ask the school. Because it is the graduation group photo, more meaningful, did not expect this company to connect the phone bad attitude. 我打电话给孩子订的SK集体毕业照，寄到学校，学校说没有收到。第二次打电话问了之后，因为怕没有收到，所以选择寄到家里，结果寄错照片，不是集体的，是我之前订的单人的。我在电话中已经反复说过说$30的SK集体照片，不是单人的。第三次再打电话问，态度非常不友好，叫我问学校，他们公司就是寄了，学校会给照片，马上放假了，集体照在哪里都不知道。因为是毕业集体照，比较有意义，没想到这家公司连接电话都态度恶劣。

Anne Vis

Edge Imaging consistently meets the needs of our school, year after year. Our School Photo Day this year was a big success. The photographers were helpful and professional. The photos are always high quality.

Janice “Jan” Fearon

I had a pleasant experience dealing with the Marketing Communication Specialist - Megan at Edge Imaging. She was very accommodating and was very responsive to my requests. There was a delivery issue of my child's school photos from Canada Post, who damaged the Edge Imaging envelope and ruined the photos. Megan arranged for reproduction of the photos and re-delivery, which I am pleased with. The only issue I have ís that the Edge Imaging photographers do not ensure that the subject has posed properly before a photo is taken. It is just rushed.

Josie Zwolski

ordered my graduation picture in late april and just recieved them yesterday (end of august). People failed to tell me that my orders were lost and only kept asking for an address confirmation but didn't say why. when i finally confirmed, they tried to make it seem like it was my fault they didn't resend because i didn't confirm my address, but they didn't mention that my photos were LOST and that they needed the confirmatuion to resend. they told me they would come within 10 business days when they resent them and they didn't even come within that time frame. not the best service considering graduation photos were not cheap, i expected better. they seriously don't deserve the money we pay for pictures, i dont even know how to use photoshop and i can do better for real

Jack Harrison

Horrible company. I placed my order over a month ago and they took the payment on that day (almost $200 on one of the smaller packages)!! Have tried reaching them by phone only to be met with a message stating they are not manning the phone lines but still conducting business through email. I have sent 3 email messages on 3 separate days and they all fail to deliver. There is literally no way to reach anyone. I will be contacting my CC company to dispute this charge! RIDICULOUS!!!!!!

Angela Charbonneau

I recently received notice that Spring/Sibling photos would be happening at my children's school and unfortunately it landed on the same day my daughter is scheduled for surgery. I called Edge Imaging to see if there was a retake day which there was not which was disappointing. I continued to try to find a solution asking if I could take the children to a different school in the area on a different day they are there doing photos and they said no they only offer that for graduation photos. So, obviously it is something they can do yet won't make an exception for a medical situation as severe as surgery? The girl I was talking to didn't even seem to care....just like no too bad basically. Very disappointing service.

Cory Miles

Such a rip off, the packages are so expensive, not one inexpensive package, then everything is extra to add on plus $8 shipping??? give me a break...Why are the school boards using this company?

Michelle Symons

Friendly, accommodating staff and photographers, flexible, easy to contact and schedule appointments

Lori James

I called in last week to try and resolve an issue with my child's photo package. I spoke to a girl named Emily and she was so kind and quick to fix my issues! Thank you for the lovely customer service and great photos!

Annie Tims

We have enjoyed excellent service from Edge Imaging at East Oxford. Our representative, Sara Foley, responds quickly and efficiently to all requests. Sara and the EdgeImaging staff were a tremendous support during our school's 50th anniversary, supplying the school with a beautiful custom banner, badges for the volunteers, and photography services (along with photo's) on the day of our celebrations. Parents report that they are pleased with their children's pictures, and the prompt service that they receive. We are very impressed with EdgeImaging, and appreciate the outstanding support that we receive for all of our photography needs.

John Krmencik

Just called and tried to order and purchase the digital download of my kids graduation. Was told that there is no way I can purchase the digital copies and that I have to buy a package. I do not want a lot of the prints they offer in any of the packages. Esspecially the small 2.5X3.5. Terrible customer service on their part forcing you to buy something that I do not want.

Smith Gagnon

Good day A quick note to let you know about the great customer care I received from Lauren this week and last week. She was extremely helpful, very attentive and responsive but most importantly, handled my situation with 'care'. These photos create a life time of memories for parents and children. Lauren fully appreciates this as this is what she demonstrated in dealing with my issue. Thank you for caring Lauren! Keep up the great work.

ivonne garces

Worst service and extremely expensive, i was told that i had a promotion, made me select in between the pics options and never got it. When I contact them they said i had to pay $99.00 to get the promotion since i just paid $64.00 for only 1 pic 8.5 X 100 i was not entitled for the promotion. RIPPERS!!!!!!!!

Stephanie Brock

Impressed with the photos and professionalism! I was even able to order photos 8 months later :)

Leo Timmays

I have been emailing and emailing about my daughters grad pics. I spoke with someone about having them shipped. I was sent a paypal invoice for $5 for shipping. I sent my address and didn’t get a response. I reached out again to have another PayPal invoice sent. And now I haven’t been able to get any response. I keep emailing, I’ve sent a message via fb. It was seen and now answered. No one is available to speak to over the phone. This is ridiculous!!!!!

Catherine Thompson

Seems to be a theme in these reviews. Paid for sitting fee, which did not happen due to COVID. Numerous emails asking for my money back but have yet to see anything or hear anything from them. Horrible customer service. It’s to bad so many schools use this company. I too will reach out to the school to let them know the service this company offers and ask them to switch companies before our son graduates.

Jamie Eckenswiller

when I went for my graduation photo session, I was informed of a $50 sitting fee. Somewhere in the process I was informed that my sitting fee would be applied to my order if I ordered my photos before the end of the spring semester. What I was not told was that the photographer was supposed to give me a promo code to do so. That being said, I ordered my photos, then realized there was no credit. I spoke to the photographer (independent photographers based from my school who work with edge) who then contacted edge on my behalf. A day later, I got an email from edge stating that they were sorry for the mix up and that they had refunded $50 from my purchase. Fantastic customer service, and the pictures turned out great!

Frances Bertucci

Excellent service provided by Holly Wiseman always! Holly immediately responds to requests made by e-mail. As soon as an email goes to her - asking for order pick-ups - she gets to the school same day! Always with a very warm and caring demeanor! I enjoyed watching Holly take photos of our graduates last June! She worked so well with the graduates - came up with stunning poses for them! I have only heard great things about our experience with Holly and Edge Imaging!

Tiffany Smith

Answer the darn phone. Been trying to call for 3 days!

Jacob Taylor

I think your pictures are extremely expensive. I think your company takes advantage of the fact that every parent wants a graduation photo of their child. Therefore, you have no choice but to spend $50 for 1 picture! Unreal! $37 for an 8x10 photo plus tax and shipping. Oh sorry, I forgot the sitting fee I had to pay for my son to get his picture taken. It was $30. I ended up paying $80 for one picture. I think the school should look for another photographer and I will be telling them so. Extremely disappointed!

Hina As

Very much satisfied with the company and their service.I am their loyal customer and I love my kids photos. Always turn out amazing :)

Isla Romanoff

I order every year, but this year the photos were outstanding. Both my childrens photos were done so well, I ordered extra ones for family for Christmas through customer care. They were very prompt and found my son's images quickly. It was very easy to order over the phone.

Patricia Vanetti

Edge Imaging has been our school photographer for the past 4 years. They have always been accommodating of our requests and their staff is great with school staff, students and following up with parent questions. We love the outdoor group photos of all the staff and students!

LuciePoulin Poulin-Mackey

Chelsey is very masterful had getting students to follow her instruction. Her demenour is calm yet very effective. She is an excellent photographer.

Rocco Coluccio

It has been a pleasure to work with Holly and the entire Edge Team. They always treat our students and staff with respect. The attention to detail is first class. Thanks

Healthy ferreira

I cannot express how unhappy I am with these services my children have been getting pictures taken by this company for the last seven years altogether 16 pictures taken I should say 32 because they all had to do retakes and even so still very miserable pictures these photographers do not know how to interact with children and make them smile or give them the heads up that their hair is messed up order glasses are crooked on their face and when you call and they apologize and apologize and tell you that hopefully next time will be better guess what I've called you guys 7 Times and nothing has changed very unhappy ! These are our children's milestones we would like to have them as a keepsake the prices are ridiculous for the product that you present !

Lisa Harrison

Had a very hard time ordering on the website, payment screen just kept loading. Finally went through after trying for days. Then it Took months for me to get my pictures. 2 weeks after that, i received my code, that i paid for, to download the other poses online. Pictures i received have "class of 2020" on them. I emailed them days ago to resend with the correct year! Still have not heard back. Not happy. Especially when i had to pay $80!!!

ruby kain

Great customer service very easy and fast Thank you Ayisha for your help. Ruby Kain

Michael Singh

Just got my daughter first year school pictures and it was just a big disappointment worst quality I ever seen

Joseph Bell

Customer service has been FANTASTIC. I have had questions and even ordered product from last year with quick and efficient replies. The only thing I would change is flexibility in the bonus products and the ability to add previous phone orders to the order history online.

Junaid Mohsin

its shite.

kavi

Edge Imaging took our son’s graduation pictures. The art work was awesome. They truly captured the moment and we will enjoy these pictures for years to come. They also have an outstanding customer service. Very very satisfied.

Hit That

I’ve never experienced such horrible customer service. NO ONE answers calls nor EMAILS.

Kshitij Gaur

Friendly staff

Karyn Horlings

The pictures they took were nice, but I received and offer in the mail after the expired date. When I called to see if I could get it I was told it was already added. But when I go the pictures it was not! I just called back and this rep was nowhere near as pleasant as the first one and was rudely told that I was not entitled to the offer. She wouldn’t even discuss it! Not happy at all with the service I just received. I don’t know if there’s even another route to take to lodge a complaint!

Netanya Harms

One star is too many for this company. The quality is awful! Walmart can do leaps and bounds better! The photo is grainy, not crisp, and the colour is off. The presentation is awful as well! It looks like they threw together a lazy book that now the customer has to cut the photos out of. I really wish my kids' school used a different company for their photos. not worth the money, for sure!

Jannine Smith

My child's pic arrived full of a glare on one side of her face. I called into the office to speak them about it as it was only on one half of her face and she was very distraught that this pic would hang in our house for all to see with her looking like she had 'oiled' half her face. Heather was amazing to deal with and Edge took care of the issue immediately. Within 5 minutes I was online ordering a beautiful picture of my daughter. One happy customer at the moment!!!! Thank you!

Sarah Nelson

This school picture service is trash. I paid extra for personalization on my child's photos. They arrived with only half of the pictures including the personalization. The words were completely illegible due to the colour. When I contacted them, they set it was a preset that they couldn't change. Waste of money! And they tout that every picture is reviewed by a professional...

S C

It's Dec 4th pictures were due Nov 7th money has been taken weeks ago and look no pictures. Same as last year. Need to mail to UK and every year I can't mail the school pictures as they aren't here again. Waste of $116.00. Beyond frassled. Can't order online as family deal doesnt work. This will be my last year ordering unless the school does pics in Sept. as Oct seems to be way too late.

Jeff&Meg Gaudet

After numerous requests for an response to my question about what information is required to get the picture codes, I find myself here. It's a shame to see so many negative reviews but I'm starting to understand! A simple but clear response is all I need but it's been over a week. Given the quality some of you are speaking of I wondering if I'm wasting my time.

Safia Maarij

I ordered some portraits, calendar and fridge magnets as a result of photography at my daughter’s school. Loved the pictures and everything else but very disappointed with the magnets. I won’t call it a magnet in the first place. It was a sticker! I still have them along with other pictures but what’s the use? I wanted magnets so much that overpaid for that package especially because it had magnet option in it. Disappointed!

Milk Coffee

Could you take better pic?

Keith Alberry

This company is gouging parents large. They are going to lose a lot of families as everyone has gone digital but their digital package gets you one style of photograph instead of 9 like before. I will be lobbying my school board to find a different provider!

S Smith

There was an issue with the processing of my order; however, when I reached out to the company they promptly addressed my issue. The Customer service staff were professional and helpful.

reem elhennawy

I called customer service to place a picture order and had a great experience . I spoke with Samina on the phone. She was very courteous and pleasant to talk with. She helped me place my order, and I am very excited to get my photos

Shannon Brandon

I have had no end of issues with them. Very difficult to get ahold of for questions. When I finally got a response, I was told with my digital image purchase I would receive ALL pictures. I had saved 6 pictures in my account. I only received ONE (they say two poses because they zoomed in on the second one). When I questioned why I was unable to view the other images I ordered, I was told I got all "poses" (aka one image zoomed in, one zoomed out), not the backgrounds that I had saved. I sent them a copy of the email from THEIR customer service department stating I would receive all the images, and asked for them to please allow me to download what I paid for. They are refusing, even though PRIOR to purchasing, they told me I would get all of the pictures, they are refusing to honour that and allow me to download my child's school pictures. I am very disappointed.

Eric Shu

This is horrible because the website is always down and too expensive. complete ripoff and low quality! never choose edge

Richard Miaco

Photographer lacks attention to detail for my kid's school photo and when escalated up to customer service, we were given the complete run around. Serious lack of ownership for the quality, resolution and passed the issue along to the customer - a 5 year old kid. Shouldn't have to get penalized with additional fees to correct the photos. Simple courtesy and decency in customer service wouldn't lead to a frustrating experience. Would highly not recommended.

Kristi Rayette

Insanely overpriced for poor quality and some even out if focus photos. We paid more for the sitting than the shots are worth. Shame on Edge Imaging for gouging.

Kimberly Carter

The worst company ever. You can't rely on them !!!! Had them at my school, and didn't even let me view the picture myself ! Rude, unprofessional, and they don't care how you look!!! They've become cheaper through out the years and ONLY take one picture per student. Disappointed, and will never order from this company again.

Cassie S

Lots of backgrounds to choose from for my daughter but I couldn't change the background for my sons. I also had to call and ask if they had the other poses for my son because only the awkward one was there and he said they took multiple. When I spoke to the lady she said she would see if there were others and send me an email if they found any. I didn't get an email but just went to check and there is 1 more pose there now but I can't change the background like I could for my daughters.

Alexey N

The worst UX while ordering my kid's school photos. Key chains are so cheap. Monopoly.

rob kamranpoor

I ordered a package for my child's pictures back on November 26th with a 10-12 day shipping time, and here we are a month later with nothing shipped and no answers to emails. How are schools awarding these businesses with these contracts?

John Smith

If you get these people for school-photos, beware - the upfront fee of $30 is only the start of payment! They'll want a lot more money after the photo shoot, and you can get charged over $100 in total just to receive a few photos. What a rip off!

Tammy W

This is the first year my kids school has used Edge Imaging, and finally placing orders for school photos has become a breeze!!! The photos were great, but I needed some retouching done on my daughters photo. I spoke with Katie in the customer service and she made sure my photo was all fixed up and that I had my order in on time! I've received my photos and can now send them out as Christmas cards. Once again, thank you Edge!!!

Suzanne Lavergne

I bought a digital family photo taken at my son's highschool graduation and have yet to receive it. The website says my payment is pending and when I sent them an email about it, the last thing I heard was that they didn't have an order under my son's student number. I replied with the order number that the website provided me with, along with my receipt from them, and paypal. I have yet to receive a response and it's been weeks. I've even emailed them again to inquire about the status and still nothing. I can't believe they are ghosting me! They literally stole my money!

Anna-Maria Vitella

Great choices a great price.

Sandra Gaviria

This has been the worse experience as a client that I have ever had with any company. Months ago I ordered a picture online from the images on their website. After many weeks of waiting and contacting them, I received the wrong image. What’s more is that I only received that image after I called and told them that I wanted to cancel the order and asked for my money back. When I contacted them to tell them that they sent me the wrong image, they then tried to blame me for ordering the wrong picture which was definitely not the case. Finally, they asked me to send it back saying that when they received it, they would send the picture that I’d originally ordered. I have been waiting for weeks to received my picture. I called on October 28, 2021 and they said they would send it. I called today on November 18 and they told me they they had just sent it 2 days ago but do not have a tracking number because Canada Post did not provide them with one and therefore could not tell me how long it would take for me to receive my picture. All in all it’s been an awful experience. I hope that I will receive this picture soon otherwise I expect a full refund.

Sim S.N.

They sent me someone else's order, this means they have sent my order to someone else. This is not acceptable, as it is invasion of privacy. Poor customer service.

Pauline Chow

I had the pleasure of speaking to one of your representatives in late November (sorry for the late review). Her name is Julia Seiler. I just wanted to commend Julia's exceptional service. I was very happy and extremely satisfied with her customer service abilities. She was very friendly, helpful and professional. She resolved my issues quickly and efficiently. Your company truly has an amazing employee and she would make a great role model for others. I would recommend Edge Imaging to all my friends and family just from my experience with Julia. She was great ! Regards, Pauline Chow-Spada

aarti maheshwari

Working here was a great experience. Learnt a lot .The work culture is great ,lead photographers are very helpful they understand where u r coming from and don't lose there patients. Early morning jobs have to be at Schools by 6:45 am .

Mary-Lou Wildfong

I am writing for a family who does not have access to a computer at home. From the Mom - Just received our Kindergarten grad picture package and wanted to thank you very much. The picture was beautiful - how did you get our daughter to smile so nicely? I cannot get her to smile like that for my pictures. The blue background and the flowers are so pretty. Thank you again!

Robert Singh

Photographer is not perfessional spoil my daughter school group photo she is looking back and photographer clicked it didn’t bother to check picture is ok or not I will post that picture too

T J

I have been ordering my kids school pics for a few years and I have to say every year I'm not happy. The customer service is poor and who ever is taking the picture needs to go back to school the pics are not great . I understand they are kids but I take better pics and I'm a photgrapher, so before u take the pic make sure ur taking the right one. People are paying for these pics. Ur lucky that schools are hiring ur company so take some pride in ur work and stand behind ur image and get it right.

Farah Istefan

We ordered graduation pictures las year and we never received them. We sent multiple emails and no one replied and we can't even call them. They have the worst customer service and I do not recommend them to anyone.

Josh Buckley

Fantastic grad pictures! Loved the packages to choose from including the custom collages and framing. I especially appreciated the online proof review because I could share with friends and family before making a selection. I found their customer service department super friendly and helpful. I would recommend them to anyone wanting professional photography done.

Sapna Pimenta

Hi Erica - thank you for your response - however i did call this morning and i did speak with someone who told me i didn't have the option to do it online after i see the proofs and she wasn't very helpful or interested in assisting hence my comment on the no customer satisfaction. Also one of my daughters was not happy with her photo and she did go and inquire if she could do a retake and was told that due to costs she could not and the retake day was only for those who hadn't had a picture taken. I am happy to talk to you if you have a number i can call - the number you have provided below is the number i called today and got the customer service agent. Very poor experience - they expect you to pay before the photo day.only one pose taken of the child. if the child doesn't look good and would like a retake they refuse as it costs them money to do a retake ..sadly since all schools opt for them they talk any how they want on the phone and no customer satisfaction skills at all- I haven't ordered any pics for my kids as they charge you for delivery as well - reallypathetic and a huge sham

Kirk Collins

I had several different sizes of school photos to order from 8 different years....No problem at all for the Customer Service rep - Shelley. She was amazing...super helpful and patient. It was a very pleasant experience! Thank you again Shelley.

Robin Leblanc

I ordered photos of my son for his soccer team last year. & we went on vacation and missed the last few games of the season. It wasnt until this years photo session came around that I realized we never received the photos i purchased. I figured i would email them and if nothing else maybe get a refund. I had a response to my email in less than 24 hours advising me that it was no problem, to send them my address & they would reprint the order! No issues at all. Very impressed with the service i received! I was shocked that they still had the photos a year later! Thank you edge imaging!!!