Reviews of Prestige Portraits (Photo Studio)

Adele Lawlor

Nice photos but need to offer inhansed photos on their website.

Martina Elegino

I had graduation portraits done here a week ago and the entire process felt rushed. I understand that they only have about 15 minutes for each session but I felt like the photographer I had did not care about how the gown looked, how my hair was placed, etc. and was rushing to get things done. When I saw the proofs, they looked too "fake" as the colours were way too vibrant and my baby hairs were all over the place. This could have been easily fixed if the photographer said something. I also called to see if they do digital downloads--they do not. What if I wanted to post some pictures on social media? What if I wanted to take away the hairs that are distracting and edit it myself on Photoshop? Get with the times!!!

Doris wang

professional

Gerilyn Yanew

A rock has better customer service and contact than this company does. But the photographers and the photo shoot was absolutely amazing and I couldn’t have asked for any better!

Bergsyy

tbh i could take a better photo on my i phone lmao ????????

Patricia Ann

PHOTOS ARE RIDICULOUSLY OVERPRICED!!!

Mitchell Stride

Graduation photo packages are criminal pricing. I can rent a photographer, gown, and get photos printed (& digital copies) for a third of the price of their options. Expect to pay a 150-400 dollars beyond the sitting fee to get any photos printed. Digital copies come only on a CD and is $250 CAD. Avoid at all costs. Local small photographers will be a better deal and quality.

Rebecca Luu

Worst experience ever, photographers didn’t even let me see MY own photos and they all turned out horrible. Took pictures when I wasn’t ready and said they can’t retake when I told them I wasn’t ready, would’ve given a 0 star if I could.

Emma mark

Staffs were very welcoming and kind but I looked horrendous in my grad photos and it actually ruined my entire day, the camera picked up every flaw I had, lighting was off, poses were awkward.

Geraldine Gano

Glad I ordered the perfect package. The portraits were beautifully framed.

Maddie Jacobs

I had graduation photos done here and was not impressed with the customer service or photos. They were rushed and my gown was bunched up and not sitting right in half of my photos. Graduation is a big achievement and people work hard for this. It would be nice if Lifetouch took pride in their work and ensured photos were well done well for this milestone but I am not impressed. Not to mention the outrageous price for poor quality pictures. I'm beyond disappointed. Please do better.

Jocelyn Rozee

Horrible service. I called dozens of times, left a half a dozen messages, and no response. I got through to someone twice, they both told me to call back another time... I worked so hard and finished my nursing degree during a pandemic and nobody will even talk to me so I can book an appointment to get my grad photos done. Shameful.

OmOniyi Bello

The staff were really nice and friendly. They took great graduation picture of my child.

Doris Ralph

Professional photography, good prices and fantastic customer service!

Maximizer417

Answer your emails

Gaelle Lubin

THEY NOT PICKING UP THEIR PHONE

Jacob Krause

It's really too bad this company received the contract to do school photos. They place their branding on the digital images, pricing is ridiculous and it's almost impossible to contact them.

Shonen Bag

Extremely poor pricing, they don't send digital files at all, they don't ever respond to customer service calls, they staff are unfriendly and vacant, the packages are artificially inflated in price, and the actual photos that they take seem to be actively bringing out the worse visual aspects of their subjects in some sort of twisted attempt to both charge them far too much whilst creating photos that are so unprofessional in quality that you could probably buy a disposable camera and get better results.

Charles Benoit

You never get enough images, just a couple choices and the prices are insane. 250 for a few small photos and one big one.. really? I could of had it done at Walmart for 1/3 prices with better images.

Liv L (Liv)

Quick and great with kids. Took their time and were energetic!!

Pamela Marples

Pictures turned out great. Price very expensive but found a decent coupon. Poor customer service. Package came with a folder to hold the proofs but the photos could not be inserted without damage and when I emailed and asked for help I got no response. Very disappointing.

Karen Edwards

Phone has been out of order for the past two months, you get to the language option and cannot selection a language to continue with. You are then put in telephone perpetually.

Tonya McConachie

My son just loved it. They just didn't take his picture, they talked about his interest

Braedon Lamkin

I am excited to say, the Prestige/Lifetouch Photos Manager here in NL, Mr. Bert Penney, is absolutely amazing. He will do whatever he can to assist if there are any issues! Thank you Mr. Penney for your help! ( I took away a star because of the customer service Representative from the toll free number, and my horrible experience with her). Thank you again for making things right.

Pamela Foster

Loving all the choices

jessica brown

so so so OVERPRICED. Please explain why one picture is equivalent to an eight hour shift. Very disappointed

Mable Underwood - DeWilde

I am very disappointed with this whole process of ordering pictures!! I have been trying for days now and I have been trying to get in contact with someone in customer service. I have not been able to get in contact with anyone. I have only a limited amount of time cause of my work, this is frustration beyond frustration.

Michelle Maio

Absolutely terrible

mark anthony albano

Too slow

Alyson Rodger

They took beautiful photographs of my daughter for graduation. There was an error in her wallets ( I had entered the information incorrectly and her wallets didn't list her graduation date and name of her school.) They at Prestige were quick to fix the problem and send me a pre- paid label so I could send them back to them back to be replaced at no charge. Her photographs are flawless. I actually wish I could of afforded all of her poses because they did such a great job.

Tricia Mckeon

lost my sons photo session and no one returns messages or admits the photos are gone

S&T Hollman

Disappointed in my son's proofs. They took cap and gown pictures BEFORE any others. His hair is messy in all of the following photos. What is the point of styling hair if it's going to get messed up by a cap right off the hop? This is something a photographer should know in my opinion. Also, they should get to view their picture for the yearbook to ensure satisfaction. I paid $40 for a session that was done in 30 min, and I'm only happy with 5 proofs. And I should clarify that I'm not a picky person.