Reviews of Photos Unlimited Portrait Studios (Photo Studio)

Grace Ami

Horrible service. Double booked us and pushed our appointment to a week later. Couldn’t offer me the same size they offered last year... have to order online, gave me the session ID code to do it online, but didn’t give me the password.... have been calling all morning, they don’t answer the phone and the machine does not work, it hangs up before I can leave a message e was offered free prints for being double booked, but it wasn’t written down anywhere so I guess that was a lie.

Hillary Foster

Kara-Lynn is now managing this location, and she is AMAZING! My Baby Club has turned into a true portfolio with the amount of thoughtfulness and creativity Kara-Lynn put into her shoots. She is always great with our child. She makes sure he is safe while being posed. She can read him well for when he starts getting tired, and optimizes the appointment time. Highly recommended Kara-Lynn.

Michael Murphy

Great and unique menu to choose from. Very nice atmosphere.

Ron Fibke

The lady was awesome! She went over and beyond!

Deepak Joy Jose

Got my photo taken from this location and the picture looked very underexposed. No attempts were made from the photographer to fix it or edit it. $30 dollars and 15 minutes just wasted

Rajwant Buttar

The worst customer service I ever received in Canada. My passport photos were complete lack of natural light and it was pale. Upon complaining to manager for refund, He said that's how passport size photos look like. Next day I took photo at another Studio 100 times better. I went back to Photos Unlimited and showed them to compare the quality but still they didn't refund me. And the manager was a** hole saying that I have color blindness.

dave charles

It's ok here

Constantine Grechko

OMG! When I stepped in to sign up for a photoshoot originally, I had absolutely no high expectations, but I was so wrong. Allysa was so professional, knowledgeable and was able to recommend the best options for my photoshoot. Thank you so much!!!

Dumitru Iancu

I had my head shot for my business cards taken here over a year ago. Really professional, amazing stuff and the price can't be any better. I am going again to renew my pictures. I highly recommend this place.

Gordon Mellis

They relocated without proper notice in old location and could not provide correct size of passport photo

Sherry Gibbs

We had a wonderful experience, with the photo shoot and the photographer, Holly. Choosing photos, embellishing them and making up collages from all those wonderful shots was fun. Holly was great to work with and did so much for us. This was my nieces 8th session with Photos Unlimited.

Kevin Sarsiat

They are running a scam on passport photos. They are not affiliated with Walmart. They charge $31 for passport photos. Walmart charges $12. They dont have the price posted anywhere and refused to refund the difference. Go anywhere else.

David Ward

Amazing experience! I bought the coupon for the on location photo shoot for myself and my family and was really impressed how great the whole experience was. Can’t say enough good things. Would recommend to anyone.

Debbie Luter

We were told approximately 6 weeks for the pictures of my granddaughter we ordered for $300. After 3 months, we went to check and were told that the pictures had been there for over 2 months and that they had left a message. They had the wrong name on our pictures, they misplaced some, we received no message and they did not follow up with us, not once in the 2 months and when we called after they had evidently come in, we were told they had not come in yet. Pretty poor customer service. The pictures are very nice but not a good experience.

Shawn Scherer

i wasnt overly impressed with the quality of the photos. the girl taking them was nice but didnt have a lot of personality. i cant fake smile to save my soul so humor is a good thing. unfortunately it was very dry and more transactional then anything else in my opinion. as for passport photos those are fine much else i think better value is elsewhere.

Joe Carter

Best in town

Adewale Adekoya

Inside the studio is a bit old but my my family photoshoot went well and the photographer was good and nice.

Matthew

At the beginning of March of 2016 we bought a coupon from Photos Unlimited (located in Wal Mart at 1203 Parsons Road NW, Edmonton). This coupon cost us $50 and included a half hour photoshoot on sight anywhere in the city, and a membership to a Photos Unlimited club which would allow us to go to any location and get a free sheet of pictures for one year. When trying to decide whether to purchase this coupon, we asked the sales associate many questions. The most important ones were whether this membership would really be useable at all of the locations? to which she assured us it would be. When would the membership begin? To which she replied when we got our membership after our on sight photoshoot. And does the coupon expire, as we have concerns about using it in the immediate future? To which she said it wouldn’t expire. So we bought the coupon planning for a family photoshoot for easter. Only they weren’t ready for us at Easter. Instead they were ready just as we were leaving on a family trip. When we got back we forgot about the coupon for a couple months and remembered it in the fall. So we called at the beginning of September and scheduled our photoshoot for October 15th, which was the earliest date available. The photoshoot was alright, but when we picked up the pictures (which took over a month and half to be ready) and asked about the membership we were told that part of the coupon was discontinued and that we wouldn’t get any form of membership. The membership was the main reason we bought the coupon in the first place. We are really disappointed in this sudden change of policy when we specifically asked the sales associate if the coupon would expire. We had been planning to get pictures of our daughter done for Christmas and Thanksgiving and her first birthday, all with this membership, but it was discontinued. After specifically asking about the expiry policy of the coupon, and about this membership, they went behind out backs and discontinued it. We are extremely disappointed and feel that we were befrauded of our money. When I spoke to the regional management they said that they had the right to change the conditions on the certificate (even though we paid for it) and that the membership program was canceled. They offered us a free sheet of prints from our photo shoot, but that is nothing near the actual value of the membership that we were looking forward to using. I would suggest that anyone reading this look for another portrait studio, and if you do decide to use this one DO NOT PURCHASE ANY PROMOTIONAL CERTIFICATES OR COUPONS. They will change the terms and conditions without notice and not even apologize.

Erin MacDonald

Do NOT go here for passport photos. $30 for one person and the photos were rejected by the passport office. Luckily I applied for passport in person, since I had to get retakes. The photo studio in Canada Place only charges $15 and the photos were so much better. Canada Place also gave me a form to get a refund from Walmart. Such a waste of time and money.