We offer you the feddbacks of real people like you who are consuming the products of Finlandia Pharmacy & Natural Health Centre (Pharmacy) in the area close to Vancouver (Canada).
At present the business has a rating of 4.3 over 5 and the rating has been based on 127 reviews.
As you can read, the average score it has is high, and it's based on a very high number of reviews, so we can be quite sure that the rating is quite faithful. If there are many people who bothered to value when they've done well, it works.
You know that we don't usually bother to write opinions when these are positive and we usually do it only if we have had a problem or incidence...
This Pharmacy is included in the category of Vitamin & supplements store.
Amazing Compounding pharmacy! If they don't have what you want I bet they can make something up for you in the back. Astounding customer service; I can't begin to tell enough people about it!
Good service
My go-to local pharmacy for natural herbs and supplements. The staff is great- very knowledgeable and helpful.
Nice friendly staff. Clean and organized shop. Much better than the Medicine Shoppe down by Willow st.
Wonderful help and input...was so appreciative of the knowledgeable alternative health professional!
They carry great brands (I often go with "natural factor"), and there are tons of staff working who are quite helpful. Their online store is great, and has pretty competitive prices overall.
Great service and more then helpful and quick help!
Absolutely super selection of vitamins and related health care products. Pharmacist is very friendly and helpful. Wonderful experience all the way around. Thank you!
I know i was there before closure, but a smile and a gram of patience can go long way. I'll never disturb again.
Was wandering around the store for 15 mins till someone could. Help me.... Prices are competitive
The staff at Finlandia truly get it. I came into the store asking for a replication of a formula I get from the USA, they were able to produce what I asked for. Thank you Finlandia!
I love this place !!!! Great service & knowledge staff.
Fantastic service! Can highly recommend
i looked for a product to control my blood sugar over my semi active day. i was helped by a senior " female " staff member " thank you " and found a product that was reasonable in price, And, after a few days of trying it, i found Chinese Cinnamon, to be helpful, Also one a day Japanese Algae tablet, " you can take more " was effective. thank you, good service, thank you for the Chlorella recommendation, i will be back in 2 months.
If you were looking for a full-service pharmacy which also has a wide selection of naturopathic and homeopathic treatments, I would rate this most of the top places in Vancouver. Staff are generally pretty knowledgable and always willing to help,.
Great products and resources plus helpful staff!
Friendly service Staff knowledgeable
Absolutely exceptional! Wow, I was blown away by the customer service (and I didn't even go into the store). After having called seven different pharmacies, Elliot picked up the phone. I asked if they had a particular product, and my goodness, I've never had someone show so much care. He triple-checked all the facts about the product I was looking for, compared SKU numbers, and even went so far as to google search. It turned out not to be the product I needed, and I was spared the 40-minute commute. I felt valued as a customer. I would HIGHLY recommend this place!
My wife has histamine intolerance and it is Evey time difficult to go in because it's so much smell inside
Great products. I hope they am will not that priced
I have been a long-time customer of Finlandia and have always found their staff helpful and knowledgable. It was a place I was certain I would feel safe visiting in person during this pandemic. I was very disappointed that customers were. not required to wear masks. The aisles are. narrow and it's just impossible to pass by someone while social distancing with someone who is not wearing a mask. I was disappointed by the answer I received when I expressed my surprise. I was given the answer that "masks are not mandated", even though masks were recommended in all indoor public space a few weeks ago and businesses are in charge with what they choose to implement. Further, I was horrified to see one of the staff behind the counter with her mask on her chin leaning over the counter to make sure she was heard by a client. I will not be shopping here until world is safe again. I would recommend Pure Pharmacy and Gaia Garden who both offer safe environments, in my opinion.
Good supplies of health products. Prices are not cheap. Have to drive from Coquitlam to here is not a fun everytime.
Clean place. Difficult to navigate for first timers. Loyalty program.
The stuff at Finlandia are exceptional extremely knowledgeable and courteous. The space is spotless there's always warm tea and they always have their clients in mind. This is Healthcare at its finest there's no better person to look after yourself then yourself and Finlandia
This was a very pleasant surprise for me.
Great service. Friendly staff.
Great service knowledge wise but staff are tepid and not over friendly as you would hope, very expensive but you can find things you just can't say other pharmacies
Best place for natural medicine
They do have a great selection of items for sale and the staff are friendly and knowledgeable.
Great place has everything you need for the conscious awake humans ❤
Great staff
This place is the best, great products excellent staff and I always know I am getting quality products here. I am a happy customer since 2013.
My Lomilomi massage practitioner told me about this place and now I get my Weleda products, essential oils and vitamins from here. The prices are lower than other places such as London drugs for Weleda and the customer service is definitely much better than most of stores I have been to. It's just too bad that they are a little far from me, but I still make the trip.
Too many departments and staff have poor attitudes
Good
Alot of hard to find supplements
Parking problem
This place is great. A little intimidating with all the products but the staff is great.
I really liked the front of house staff very friendly and approachable and helpful. I think the store is a tad small in space but i like the displays and differences in products esp in natural beauty products!
Love this place will be back great staff
Has what I'm looking for, great advice on herbs etc. Friendly staff!
Super friendly place, and extremely knowledgeable.
Go to place for health supplements
Excellent professional service and quality products!
Finlandia is my go-to pharmacy during Covid-19.
It is the best source of preventive and alternative medicine products in Vancouver. The staff is nice and gentle.
Great experience here. So many helpful staff members I got in and out within 10 minutes with everything I was looking for! Much better compared to big chains where there is 1 person to fight over!
Staff very helpful and informative
Great natural health store and pharmacy.
This store is clean and organized. However it is not stroller friendly. I had a hard time moving around inside cos the shelves were so tight inbetween.
Grateful staff and products.
These guys have helped me so much with supplement recommendations and just general health advice. The older employeee are especially knowledgeable about how to deal with annoying problems you get with age! Never, not once, ever, had a bad experience here.
Alternative Medicine or Self Help ... I think if you can't find it here it's gotta be really rare.
Very knowledgeable and helpful staff. A good selection of supplements.
Good place for knowledgable staff on suppliments.
I should gave this a 4 or 5 star review because I was really satisfied with the first bottle I bought last October 2020 in the store. but with my 2nd bottle that I ordered online, it was really frustrating. I got my order 1st week of March but have not opened it until March 19th. When I opened it, the liquid is not coming out of the bottle when I squeezed it and it felt like there was something blocking the mouth of the dropper. I called the store the following day and explained the situation. The lady I talked to told me to visit the store and someone will assist me, When I arrived at the store, the staff at the cashier counter told me that I have to talk to the online staff about this. I told them that I lived in Richmond and I don't want to come back to show the bottle again. They told me to just buy another one and then talked to their online staff and see what they can do. One of the staff tried squeezing it and she told me that I just have to squeeze it really hard because that is the consistency of the liquid. I don't think its how it should be because I bought one before and I didn't have any issue with it. Liquid should be coming out as soon as you squeezed the bottle since it’s a medicine drop. With the bottle that I got, I have to squeezed it really really hard so that a little drop of the liquid will come out. Staff could have been more helpful but they sounded and looked annoyed since their chit chatting was interrupted.
Great friendly staff! especially Sara the new receptionist! very knowledgeable and great positive vibes. I got lots of help to get the right vitamins and health information in general. *I had to say that I eyewitness some really rude negative COSTUMER (discourteous-FuFu-lady) to enter the store and started yelling at the receptionist!! because she asked her to keep some distance (in the best direct way!) but BOOM! the explosive discourteous-costumer overreacted!... seriously some people should stay at home with their negativity! (it's not the first time I go there and see some really rude costumers!)... people are just so rude because of the pandemic in general. The store should not allow picky-trashy-costumers anymore! Great team! great products and awesome friendly staff! Keep it up!
Great customer service, amazing products and friendly staff. They provided insightful guidance on products! would definitely recommend to people looking for healthier alternatives of everything!
One of the very best comprehensive natural health care, herbal medicine and skin/beauty care stores in Vancouver with very knowledgeable, attentive & helpful staff. They also feature a herbal dispensary to put together/ package herbal formulas. There are also associated natural health practitioners—including chiropractic, therapeutic massage, naturopaths, etc in nearby location.
Excellent place to get all the supplements you can’t find in regular stores. I was impressed with the knowledge and friendliness of the staff. I would recommend this place to anyone seeking advice or hard to find / or behind the counter products.
Awesome store, have had many positive experiences here and incredibly knowledgeable staff. I came in to discuss options for my IBS, and was helped out by a staff member called Katherine. Even though it was so busy in there, I felt I had her full attention and she had so many helpful suggestions. I have been struggling with digestive issues for some time and finally took some time to see what natural options there are for me. Doctors have been of little help. Katherine recommended some probiotics, a few herbs and also gave me quite a bit of information on foods that I should be avoiding. She recommended some homeopathic items and really seemed to know her stuff. She was knowledgeable and thorough. I would recommend this store as it was recommended to me. Great experience.
Always peaceful, organized and friendly atmosphere. All the products you could need. My favourite place to go.
Finlandia is a helath store but unlike your local store has more to offer. pharmacy staff are knowlegable.
Staff are very knowledgeable and friendly. Great line of house brand supplements and natural health products.
It's good to see a pharmacy that has the people well being in mind instead of wanting to feed big pharma. I would highly recommend you to go for a visit and not be shy to ask questions to the friendly staff.
Great products, knowledgeable staff! Saved my life, I was very skeptic about using homeopathic products, now I don't need traditional medicine and their dangerous prescriptions from pharmaceutical corporation! Thank you soo much!!
So knowledgeable and excellent product!
These people really know what they are talking about.Best pharmacy in town
I have been visiting Finlandia for over a year but today I had a very strange experience. I always call and place an order on certain medicines which are not available and they are well responded. Today I called for a particular one and the person over the phone name Catherine(homeopathy department) mentioned they can't order, so out of the curiosity I called the agency where the order gets placed. They mentioned they did have the potency but it can only be available from licensed pharmacies. So I paid a visit and explained all that happened. Instead of getting an appreciation I got told that they have a system that works around and I went out of the way to find all that information. I was surprised as if I breached some privacy info. Anyway this elderly lady so called Catherine should tone her attitude down with customers, after all I'm giving business.
Poor customer service. I came on to buy some tea for my sick baby. To buy tea, you have to seek assistance of a sales clerk. She looked fruzzeled helping customer before me. She then left the counter and said to wait. I waited for over 10 min, no help. Numerous staff members were behind the other counter and saw me waiting. They did absolutely nothing to acknowledge or assist. I never knew that buying some tea to get better is so complicated!
Very poor customer service. Not worth the drive from Surrey. I'll be ordering from a different company from now on
I get my loose teas and fragrances from here, really a good place to get decent health stuff.
Great vitamin and herbal remedies
Have always received the best service at Finlandia. Jason, the pharmacist, is really welcoming and personable and i often notice that customers are always being helped on the floor.
Convenient free parking behind the store. Clean and well-staffed. Got what I needed. In-and-out in less than 3 minutes. This would be my go-to place if I lived closer to the area.
This store is Mecca for health aficionados. I am on a neverending quest for a chronic condition, and they have every supplement I could ever think of, plus lots I've never even heard of. They also use practitioners in-house and a great herbal dispensery, too. Love it+
I've yet to visit the actual store location, but the staff were friendly and accommodating with my requests regarding my online purchase!
They pretty much got it all. A bit pricy but its ok.
Great collection of natural and herbal products. Friendly and helpful staffs. Highly recommended.
Was great shopping thereexcellent they have What I need
Ine of my favorite health stores! Even if I don't need anything I like to stop in and just look around and enjoy the atmosphere
Love this place! Excellent selection & very helpful staff. The pharmacy is really great too
Yes 5 stars!!! I usually keep this highest rating for the best of the best. There you have it!! What's better then knowing a go to health center when in need. I love their in house made solutions. Bonus tip for you, if you're into essential oils and carrier oil, go to the window where they prep and buy some of the best quality at good prices, not so easy to find carrier oil such as raspberry seed oil ????????
Associate was very helpful.
Great service and selection
I think this is a little gem of a pharmacy and natural supplements store. The staff is a qualified mix of holistic Nutritionists and other knowledgable staff for a more holistic alternative to the supplements a regular drug store sells.
The staff always looking to solve your questions.
It's very convenient pharmacy with a lot of choices of vitamins, supplements, herbals, herbals drops and an advisor in the store to help you with everything. Highly recommend.
Prices were fair, selection of product was also fair. I took off a star as none of the staff were wearing masks, which is staggering to see in a wellness and pharmacy in the middle of a pandemic.
Best prices in town and very knowledgeable staff.
Always a great experience shopping at Finlandia. Products are high quality and every employee I consulted with has a vast knowledge! Highly recommended!
(Translated) Very professional pharmacy, various professional medical grade health care products, herbal medicine... and many other products, there are very professional pharmacists in the store to help with natural medicine doctors and herbal medicine doctors. (Original) 很專業的藥局,各種專業醫療等級的保健品 草藥...等多種產品,店內有很專業的藥師 自然醫學醫生及藥草醫生提供幫助。
Great selection of quality products, herbalist available on site and very friendly staff.
Has all the specialty products you can't find at London Drugs or Whole Foods.
Best natural pharmacy out there
The modern version of an alternative medicine drug store. This place has been a Vancouver institution for at least 30 years. Amazing selection. Patient and knowledgeable staff.
Great customer service and high quality products
I received a good explanation of what the numbers mean on the bottle.
Good place to get herbs and all sorts of natural health products.
One of my favorite places in the city. Helpfull and Knowledgable staff. I recommend the " male tonic" it works like a charm ????
Today was my first time going here. It was easily the best costumer experience I've ever had in Vancouver. Firstly, I was greeted with a nutritional beverage sample. Then I was approached my someone work correctly directed me to the herbal dispensary, then they asked me to inform the pharmacist of the medications I was already taking before purchasing anything (THANKS FOR CARING!!). The herbalist that helped me even went out of her way to come and find me once she was done and talked with me on the floor about the product. She was knowledgable, and extremely professional. This is my new go-to. Great work Finlandia team!
Many choices of health supplements and health related products. Bought some lipsticks and they were labeled as edible.Tried the products and very happy about them.
I am trying things I have always wanted to try. I was helped quickly and well. I really wish there was a regulatory board that made sure what is written on the bottles is 100% what is there. I hope I am not being fleesed. I loved the store.
Great staff, great products, great store! Only place where I can get my custom bach floral remedies. Also, it smells great in the store!
I have been shopping at Finlandia Pharmacy for all my dietary supplements and beauty products since 2014. I love my shopping experience in this place, staff here are very polite, knowledgeable and professional. My kids love to visit this place with me, especially to meet with Tanja. She is very friendly and caring my kids enjoy interacting with her.
(Translated) Pharmacy fully stocked for any dilution. Of any homeopathic product. Good and attentive to the customer. (Original) Farmacia fornitissima per qualunque diluizione.di.qualunque prodotto omeopatico. Bravi e attenti al cliente.
Great help in store to get you healthy
Nice and knowledgeable staff. Love their herbal dispensary as they were always super helpful in order to mix herbs for a specific conditions.
(Translated) There is everything related to holistic health and natural well-being, all recommended by a wide range of specialists (homeopaths, herbalists, and more ..). Thank you for being established in Vancouver! (Original) On y trouve tout ce qui touche la santé holistique et le bien-être au naturel, le tout conseillé par un large éventail de spécialistes (homéopathes, herboristes, et plus..). Merci d’avoir pignon sur rue à Vancouver !
Disappointing products selection. Would not recommend to friends and family.
prices much better than Whole Foods or Choices. With at least 2 products, Finlandia had theirs priced close to $10 less than the others!
Helpful and Informative team
Staff are knowledgeable amd friendly.
The store has great items you not find anywhere else. It is spacious, and clean. The staff is very friendly and helpful. Glad I found this little store.
Very friendly and helpful staff
For specialty health products and prescriptions. A reward program is also available.
Provide good advice, prices are reasonable
This Pharmacy is conveniently located on Broadway. If you are looking for alternative medical solutions such as homeopathy or herbal remedies, this is the place to stop by for your one stop natural solutions and unbiased answers. The staff and consultants are always courteous and knowledgeable.
Second time going to this shop . Very awkward and weird atmosphere in there . I’m mid 30 and I don’t feel welcome in this store . The staff thinks like they are on a higher level than the customer . Online pricing is cheaper too . Get friendlier staff . I won’t come back here .
Totally rude staff. The worst customer service.
The best inventory of natural products I've seen anywhere in Canada. Prompt service, great quality. I'm so glad I found them, I am now a lifelong customer.
(Translated) Ecelente (Original) Ecelente
Knowledgeable Staff For All Your Holistic & Naturopathic Needs
Lots of unique products
Natural drugs
Like premium quality, good service, honest knowledgeable information, this is the plase. Wonderful knowhow.
Omg I had the worst experience at this pharmacy. The pharmacist I dealt with was the most socially awkward person I had met. She was plain weird and rude. She is the one with the strong Iranian accent. She had no idea what she was doing and she provided me with no follow up information. Please don't go to this pharmacy, there seem to be dozens of compound pharmacies out there-Go there
Very knowledgeable staff.
Wow... Not happy with my experience here.... Do they have a store manager? It's so disorganized here it's hard to tell....
Their store does not honour the prices posted on their website. Not enough parking and spaces are too small.
Very confusing customer experience that needs to be improved. It feels like their depts do not talk to each other, leaving a poor customer experience. They recently had a 20% off all of their in house products- Finlandia brand. When you …
I've been to Finlandia a couple of times and each time, my experience has been less than ideal. I was there this past Sunday as I had asked for a tincture to be put on hold. I asked if the tincture contained alcohol and the cashier said she didn't know and wasn't inclined to assist me any further. She did mention where to find this particular type of tincture. I went to that area and a sales person didn't offer much help. Basically unless you're planning to make purchases (ie. they make sales), the staff don't help. The whole attitude of the employees is a big turn off and I managed to find what I wanted online. (at a cheaper price too) Avoid this pharmacy. Edit to add: just read the response from Finlandia and it just confirms that this place doesn't value customer service. Yes, of course, stores rely on sales to stay afloat. I don't have a problem with the cashiers referring me to a specialist - it's the attitude behind it that's not acceptable. And if the specialist can't help me, then I just ask for honesty and not just walk away without saying anything. I will never shop at this place ever again.
Excellent communication, fast shipping, great prices
This place is great to get vitamins and supplements. The staff is knowledgeable and friendly.
Really good place to buy healthcare products. Nice location, good products, excellent service. They sell bulk healthcare products and herbs. Really close to transit. It is a little pricey but it is worth it. I found herbs I couldnt find in other places
Excellent service. Definitely will be shopping here more.
there gouging on shipping fees,wouldnt recommend them at all...what joke
The spirit of integrative medicine! Good assortment of quality supplements, tinctures, ointments, and teas. Up to date knowledgeable staff. Oh yeah, there's a big beauty section and a wide variety of sports nutrition products for those interested. And, of course, the pharmacy.
Excellent service
I placed an order online for 16 Bach Remedies. When I picked up there are missing 2 bottles. The good thing I have not left the store. Apparently they claimed 2 bottles were damaged when they received it. It is so bad that they did not even tell me about this. There are 4 other bottles with expiration date less than 1 year so they placed special order to their vendor. It has been more than 10 days now and the orders have not arrived to my home yet. When I was at the store, they told it it should be about a week. I am just very disappointed. I am still missing 6 out of 16 Bach Remedies that I ordered. I am totally disappointed with the services that I am getting. My original order July 28 and today is August 14. As of today August 31, I am still missing 4 bottles. I sent them an email yesterday August 30 and nobody respond back to me yet. The issues are two things: 1) When I picked up the bottles, they should have told me that there are missing 2 bottles that was broken during the shipment. Imagine if I already left the store, I doubt they would believe me. 2) They said the rest of them will be delivered to my home within 7 days and that is not the truth. So far I did not get any of the remedies that are promised. Being upfront and honest is more acceptable business practice and none of this reflected when I picked up the order. Thanks Disappointed customer
Knowledgeable staff and great selection of natural products. I had my tooth pulled and they were able to recommend a natural alternative to antibiotics (a mouth rinse mixture) and painkillers (clove) because I'm still breastfeeding. I wish there were more of these around!!!
Lots of selection but some items are over priced.
This shop is right around the corner from me and its helped me in so many ways. I love their holistic approach and affordable generic "Finlandia" brand. Lots of staff available to answer your questions without being pushy. It's a great place to recharge your health!
They know their stuff. The number of staff is great. I don't have to wait long
I like Finlandia in general and often buy here. But they are apparently not enforcing the mask mandate for their staff, much to my dismay. When I mentioned to the cashier that a staff member was not wearing her mask, she merely shrugged and told me to tell the manager. It should not be up to customers to see that the mandate is enforced. I definitely did not feel safe in this store.
I like the products but I dont like the online ordering system because they won't get your product in until after the weekend since they have different staff so as far as trying to get a product as quickly as possible its best to walk into the store instead of doing online shopping. ..other than that I do like the quality products they carry here.
Good products but they need more customer service training with all customers.
Amazing Service! Tanja was able to answer many of my questions and provided our family with education on certain products we can use that are safe and effective...I too never even went into the shop.She was able to provide so much …
I have been purchasing from the website for years and have always had a great experience... so the website really deserves a 5/5. The online chat has been more useful and comfortable way of interacting with someone (from this store in particular) for advice. Order always received perfectly on time in the mail. Since I was in the area, I decided to step into store for the first time and it was awkward and uncomfortable. I was eventually helped by a nutritionist and it was helpful to know about what kind of diet a person with varicose veins and arthritis should follow, but it quickly turned into more of a lecture... when all I wanted was advice on a different product to help with pain from varicose veins in particular... not a food lecture... Anyway, found the in-store prices to be higher than the online ones so I ended up placing my order online. Not very pleased with the location of the store itself. It's not easy to go to if you're trying to get there by public transit from, say, downtown vancouver. For advice, I will be sticking to other natural medicine stores and stick to chatting on Finlandia's website. For ordering, I will use the website. It turns out that visiting the store is not time well-spent; for me, anyway...
This is the best of the best. Just wish it was a little more affordable.
A great holistic drugstore lots pf nonpharma treatments ..if there were 10 stars this is the place
Good products, good staff.
Exceptional Vancouver based herbal health haven! The Herbal Dispensary delivers on service + quality. Kind-hearted and studiously efficient staff deliver custom-blend formulations. Product quality comparable to that of Australia; a world lead in complementary medicine regulation. As health practitioner + customer I highly recommend this Service.
DO NOT GO TO THIS STORE. Buy on line prices are 15 - 20% more than their same product in their online store AND their online store is MORE EXPENSIVE THAN OTHER ONLINE STORES.
I like the online customer service. I called and it was voice message and did expect that they will call after a day or 2 but they call within hours and i was surprice because its covid and people are usually busy during this seasin for customer care, an item wasnt availble with my other order so i camcel it, there wasnno hassle and got refunded right away by online. The guy i talk to was great and pleasant! Will be shopping more stuff in this place due to my experience
Very helpful and knowledgeable staff, and a HUGE selection of natural health products
Expensive but great service
A well known place for vitamins and supplements and alternate medicine. Informed staff. Helpful.
Customer service is excellent. Called me to tell me my eye homeopathic drops had arrived. Bought two. Expensive but hopefully worth it. Bus accessible from university of bc. From Broadway train station. From Oak St. From Granville St. Overall recommended
I just had a great experience there, super nice staff. A Karen was being abusive to them and yet they stayed professional. Large selection of products, I crossed the all city because they were the only ones carrying what I wanted. They also made a gift to me!
I have been coming here for years and its my go to place for all my Health and Wellness needs!! The staff is ALWAYS super helpful and very Knowledgable and i love they have complimentary parking which is rare in this area...they also have great naturopaths that they work with that can really pinpoint what vitamins and supplements to take and they carry anything and everything or can compound what you need...they have a great loyalty program which is a bonus...im so Happy i found this place almost 10 years ago and i highly recommend this place to all my friends that need that extra boost in thier vitality !!
Lady helping me did not wear a mask over her face and would not keep 2m distance! Also she bairy knew the products that I needed and was EXTREMELY rude when i didn't want to buy products I am unfamiliar with. The unprofessionalism in this place is unbelievable.
Very high prices. Can get similar products on Commercial Drive or at Whole Foods for better value.