Reviews of Pharmasave Carlton Heights (Pharmacy)

Kyle VanderMeer

Great staff, professional and courteous, compounding team goes above and beyond.

Tiffany Coplen

Save yourself some time and go somewhere else. The staff here are incompetent.

Don Sawyer

I’ve always contended that having a good pharmacist is as important as having a good physician, and in Shiva and Enrico, you surely have two of the best in the Niagara region. Not only are they exceptionally knowledgeable, professional and abreast of current trends in pharmaceutical practice and research, they both take a genuine interest in your health and well-being. A sign in the pharmacy says, “I am your pharmacist and neighbour. Not always in that order.” And that’s the way you feel; every customer is treated with respect and personal care. And if you have a question or concern, they are there for you – even if it means an after-hours phone call. And the entire pharmacy staff reflects this philosophy – every employee is welcoming, affable and helpful. Altogether, a great pharmacy.

April

Dealt with Irene on Friday night. Asked if they could fill a prescription that night because it was about an hour before close. Instead, Irene spent approximately 15 minutes arguing with me about why they couldn't possibly do it. We went elsewhere and had the prescription within 30 minutes. There's no excuse for her attitude. I'll be changing pharmacies because of this. Good job, Irene. Hope it was worth it. I'm editing this to add that the other pharmacist, or the assistant, was more than willing to make the medication. Irene refused. She then advised me that there was no other pharmacy in town that would make this prescription and we just needed to wait. It was not a situation in which we could wait, hence my frustration. I've already changed pharmacies and won't be back. It's a shame, because the rest of the staff is very nice, but I won't do business with Irene again. I don't understand how it's possible to be a pharmacist with so little empathy for sick people.

Hiba K

Great customer service, friendly staff, and I believe the only compounding pharmacy in st.catharines...

Neal Klein

Beat pharmacy in town!!

Tracey Sandilands

Wonderfully friendly staff and very helpful pharmacists. Shiva is great, he always has excellent advice for me. Mary packs my meds each month in blister packs and is extremely conscientious, and the other staff members are also great. I'm very happy to have made this my primary pharmacy and appreciate the good service they provide. Thank you!

Cam Eron

Only thing amazing about this place is its complete incompetence.

Luc Forgeron

Fantastic customer service. When needing a Friday night compound pharmaceutical for our daughter who was ill, Enrico offered to make it that night, but went a step further to call another pharmacy closer to us to get what we needed. Above and beyond, thank you!

Chloe Derksen

Called my Rx in two hours ahead of time and it wasn’t ready when i got there, two of the people behind the pharm counter weren’t wearing masks or COVID protection at all

UNTOUCHABLE Queen DMD

Very nice people

Tyler Brazier

Terrible customer service

Joanne and Karen

We have been customers at this Pharmasave for 3years and have been so impressed by the friendly service, the advice from the pharmacist and the patient way they give advise with prescriptions. They seem knowledgeable and always courteous. We had been told by a friend when we were looking for a more family type pharmacy that she was satisfied with the whole staff so we tried it out. So much more personal than large chains . We really are happy to have made the decision.

Allie Marie

the female staff are usually really snotty and condescending to me, I feel like I am looked down upon simply for my age (I am much younger than most of the people who fill their prescriptions there) and my outward appearance every time I go there. super uncomfortable, especially as someone with severe anxiety.

Humberto Y. Salazar Lopez

Has lots of parking and has good service.

Giuseppe Armani

(Translated) Feel embarrassed for the owner. Seriously. Assistants or waitresses? A "how can I help you" sounds more like "what do you want" (woman with dyed hair). Picking up grandmother's medication. Medication's common. Repeats. Not ready but called in 3 hours prior. There’s as many staff as a busy Walmart or Zehrs but pharmacy appeared as barren as the Sahara. Business 101, Mr. Simone. Bad staff = no business, good staff = business. Saving grace ... pharmacist. (Original) Sentiti in imbarazzo per il proprietario. Sul serio. Assistenti o cameriere? Un "come posso aiutarti" suona più come "cosa vuoi" (donna con i capelli tinti). Picking up grandmother’s medication. Medication’s common. Repeats. Not ready but called in 3 hours prior. There’s as many staff as a busy Walmart or Zehrs but pharmacy appeared as barren as the Sahara. Affari 101, Sig. Simone. Cattivo personale = niente affari, buon personale = affari. Grazia salvifica... farmacista.

Sean Shields

Good pharmacy, staff is great but technology isn't perfect if you have a script sent there via fax you should always call the doctors office to confirm it was sent and always call the pharmacy to confirm its arrived. Other than that the pharmacist is great, the staff is great and helpful. Would recommend this place to everyone very friendly atmosphere. And close to home if you live around there.