Reviews of Rexall (Pharmacy)

A. George Adamson

A great place to get your vaccinations against COVID-19.

Sabina McLarty

Terrible Canada Post service

Dawn Flicker

This place is the absolute worse when it comes to customer service. Especially the postal outlet section of it. The two miserable women who seem to run it are abusive and outright rude to anyone who needs to use the postal services. I have had nothing but horrible service from Karen and Joanne and it boggles my mind that these two horrible ladies even still have a job in serving the public. Have lodged a formal complaint with Canada Post as quite frankly I avoid using the postal service because of these two. Stay clear of this store at all costs.

randy randy

Cannot provide usable bags. Both my bags ripped on the way to the car and smashed my things all over the parking lot, customer service had no way to rectify the situation so I picked up all my dirty smashed things one by one and was on my way. Truly useless as a store.

Kate Kay

The post office staff are so terrible. Beyond the fact that sending/receiving by mail is only kept alive by online shopping... the system for collecting packages is inherently flawed. I had 2 missed slips, one with my married name and one with my maiden name. Same address. The woman refused my drivers license saying I must have something from the gov't with my maiden name. Fine. Provide my SIN card. She says that is not good enough - then has the nerve to scold me for showing my SI number "you shouldn't do that, if someone is good with numbers they could steal your identity". First of all...let's get this straight...this card is all someone would need to steal my IDENTITY yet it's not enough proof for me to collect my $25 package. It's a number that IDs me and only me, have had it since birth, but.... nope. Insists I need my BIRTH CERTIFICATE. I can pick up my grandparents prescriptions without a single piece of ID and yet you need a birth certificate for a package. Can we also consider that had I been home when the package was delivered, the person would have simply handed to me and been on his way. I could be anyone. The bloody gardener. They don't ask me for my drivers license or birth certificate. So as long as the human is in the house that matches the address, we're cool, they'll just give the package to anyone, but if you have ID that matches the address and the bloody slip, god forbid you attempt to collect your package. This is the only post office location I have ever had trouble with. There's one person there in particular who is so socially inept it's mind boggling. Entire lunch break wasted.

Athena Signs

Went to this rexall to purchase products for my grandparents, all of the staff were extremely friendly and genuinely cared about my needs. The manager Kim was kind enough to ensure my products were special ordered. Excellent customer service, will definetely return:)

Cathy Cleary

Karen, in the post office is very helpful and so quick - it was a pleasure to have her serve me. And another customer complimented her while I was there :)

Bizwar 72

good sales takes airmiles

Angela

Would give a zero if I could, all the staff at the post office are extremely grouchy and very inefficient at their jobs

amninder singh

Canada post SERVICES always number one in the store. They greeted me with a hello even THOUGH the color of my skin is brown. They r not racist.

Bob Rae

I think it's fairly evident there is either a massive communication issue with the vaccine rollout at this location or the staff are just burnout and don't care. I called ahead to make sure there would be no issues and was told they accept walk-ins until 9pm. I called at 4pm and went over at 5:30pm. I spoke to the woman at the front, told her I was there for a walk-in covid vaccination and I called about an hour prior. She looks at me all funny and goes.."oh, the walk-ins...uhh..we don't have anymore doses. I can schedule you in for tomorrow". I say, "okay, let's get that setup". She then refused to set the appointment up and asked where I got my first one. I say, "Cambridge"...and all of a sudden, it's.."ah yea, you see"...then continues to tell me she can't set the appointment up. I've been coming here since 2014 religiously as I live right around the corner. Today was the last time I shopped there - not sure all the hostility but completely uncalled for and unacceptable.

Serena Naraine

The staff is super friendly, helpful and always smile when they see me. I've been going to this location for over 25 years back to when it was a Pharma Plus. I love how they always help me in person or over the phone. Even if they have to phone my doctor or order more of my meds in. They always do it with a smile and jyst wish me to get better soon.

Ami McIntosh

In regards to COVID Vaccine it was great! Quick and easy process!

Karlynn Charette

Reviewing the postal services portion of the store: I arrived this afternoon to pick up my package that stated it was available after 1pm dated for today Dec 17 2018 after 13:00H. It arrived at my building on Saturday but they never leave the package as the mail box is too small so they would then have to send it to a pick up place. I asked the lady working and told her I received the notice for pickup, the other lady who didn't even see the stub goes oh its not in yet. Like you didn't even look at the slip. They scan it and tell me its not in but they just had a shipment and said its probably in the back then refused to go get it because there were so many and tell me to come back later... Well if you didn't have one of your staff just standing there doing nothing then maybe it would be ready for pickup like it said.

Nasrin Sinjari

I wish I could give zero for a rating. I was at this post office in February with 3 parcels to be delivered internationally. I told the person there that I wanted the parcels delivered anywhere within 3-4 weeks' time and I was willing to pay the cost. I paid over $280 - that's fine - however, I was told they would be delivered within approximately 4 weeks. Well, here we are in April, and the packages have not been delivered! I had a delivery notice for two parcels to pick up. I went to this post office and waited over a half hour while they searched for the packages. I received one item - they had me sign for it, but didn't tell me I was signing for BOTH parcels. Now, they can't find the second item, and since I've "signed" for it, it can't be traced! What? I am NEVER going back to this post office! I understand if they are busy, and it's my choice to wait. I was fine with that, but having me sign for something without telling me that I'm signing for two items is NOT acceptable!

Alexandra Schizkoske

To the employee who felt it necessary to tell me that my dog was unwelcome in the store today, I feel truly sorry for you. If it makes you feel better about yourself by patronizing me about my dog, then your life must be truly miserable. First of all, my husband and I have both been told that we were permitted to bring our dog into the store. It is your job to make sure everyone on your staff is aware of store policy, so if there is some miscommunication with your clients, that is your failure as a manager. Secondly, you must be missing a few brain cells if you think your excuse that "some customers have allergies and only service dogs are allowed inside" proves anything more than your own ignorance. For your improved education, I should let you know that people who are allergic to dogs, are allergic to ALL dogs..whether they're service dogs or not. After my unpleasant encounter with you, I think you should know that I was told by both a customer and a staff worker at the post office that my dog was extremely well behaved and lovely. So well done miserable woman. Well done.

Leslie Utting

Not a positive vibe, staff were helpful the asst manager was a bit odd

John Bailey

Staff are friendly and always have a great experience there.

Samantha

I shop at this location with my friend all the time.. one the things I don’t like is that when I’m shopping I don’t need the employees to be eyeballing me and my friend like a hawk! They look at us like we are shoplifters. Sometimes it makes me feel uncomfortable and I think they need to stop watching because I’ve never stolen from here nor my friend or at all!

Philippe H

Unqualified and inefficient pharmacy staff

Melanie Coates

Too numerously bad customer service interactions at this location to count, however, I keep going back because it is close to home and if my kids need prescriptions filled it's "convenient". My most recent issue started last night when I called to renew my son's prescription I was put on hold and never reconnected so I hung up and called back. Finally spoke to someone who listened to my request and I asked for the prescription to be ready for the next day, the representative acknowledge and repeated that the prescription would be ready for today. Fast forward to today when we go to pick up the prescription and it is NOT ready, the representative exclaimed that she thought we wanted it for Monday. Quickly we corrected her and said no the request was for today. To which they inform us that they unfortunately do not have enough of the medication to fill his prescription, that they could give us enough for a week but we would have to come back next week to get the rest. This happens all too often at this location with MULTIPLE medications! If it wasn't so close for my kids I would NEVER go to this pharmacy again!!!!

Anjella Fiorini

Horrible, dehumanizing experience with the Pharmacist; Shamama Khan, I believe. She claimed to be the manager. I arrived at my scheduled appointment to receive my second dose of Moderna, as per my selection during scheduling, and behind the counter was very curt in telling me that my dose would now be Pfizer. Firstly, the clerk assumed I was a walk in, despite having said I was here for my appointment. Moreover, once I expressed concern regarding the lack of communication from the Pharmacy to me, as a client, that my dose type had been changed, they seemed to take it personally? The woman then attempted to withhold my dose, after the cap had been removed and I was awaiting my dose; claiming “if your uncomfortable, you can leave.” I am horribly offended that someone who is on the front lines of health care, and in charge of administering biological necessities, has such poor bedside manner and proceeded to treat me as if my concerns were irrational. This location is disgustingly unorganized for a medical facility, and the staff representation is abhorrent.

darren decoff

Typical prices, but great services. I get a call to remind me that my prescription is ready for pick up with no work on my end. Can call in prescriptions over the automated service. Best of all is the friendly pharmacist. Olu is very personable and always smiles and remembers my name.

Karen Jeffrey

I have to say that recent visits have been very frustating especially with the Pharmacy Department. It appears that they do not check their voice messages often and therefore tell you that they do not have anything for you. It is not helpful when you call the store and nobody answers the phone either. Seriously considering changing to another store!

yaramarie palacios

I use to come here all the time without a problem but I have decided to switch pharmacies due to the fact that (not all) but most of the staff have been extremely rude to us every couple of weeks that we pick up prescriptions and we find it very unprofessional when we ask them a simple question and we get eye's rolled at us or spoken to in a completely unnecessary tone of voice. We also have to wait for medications longer than what they tell us and I've had the experience where they have given me the wrong amounts or they have given me just a powder instead of the actual liquid form of a medication for my child (thankfully i went back and got them to fix it). Most of my family and friends that have used their services have had a Bad experience using this pharmacy and it is very disappointing because they use to be great.

ladybugcleaner

Always feels like I ambothering them. They can't wait to get me off the phone. I want to find a way to self serve myself online. Horrible customer care in the pharmacy

Leah Christina

Every time I go in the store, the people that work there always follow me around as if I don't know what they are doing, especially the older lady that works in the cosmetics department. First of all, racial profiling. Second of all, if I wanted to steal anything it defintely wouldn't be anything from Rexall...

Nick

Clean, but a bit disorganized. I did not have a good experience with the Pharmacy.

Samira Jamily

Terribly inconsistent and make mistakes often. Would not recommend and am changing pharmacies.

Charles Knister

I have no trouble what so ever at this store. I walked in and asked if flu shots were being given out yet and she told me to have a seat. With in 10 mins I was out. Have a nice day.

Matt Kasper

Understaffed and very slow service as a result.

Barbara A. Walters

Always great service and Professional Friendly staff

Lilith Yuan

This is certainly not my favourite place to be, but there is a post office so I go there out of necessity.

Michael de Moss

Terrible customer service. I am completely unsatisfied with my experience, and will never bring my business to this location again. Even when I requested a manager I was met with rude behaviour, and an attitude unwilling to assist, or offer any kind of resolution. I was told that they could refuse my mail package if they chose, and the initial woman was so awful that I had to request the manager that essentially washed her hands of the issue with excuses, and platitudes.

Stephannie T

Went to move my prescription to this pharmacy and was treated VERY rudely by the person at the counter because she had to look up the phone number from my previous pharmacy...

khaled abdelwahab

Very bad experience with a rude pharmacist, both I and my wife moved our prescription to Pharmasave because of the rude Pharmacist attitude!!

David Gorman

Very unhappy with my Canada Post Experience at this location. I ship many parcels every week, so I have had multiple contacts with various Pharmacy Post Outlets. This is the worst that I have ever had.

Dave Hachez

Canada Post clerk was very rude. Not sure why no one feels it necessary to say please and thank you anymore. Race to the bottom I suppose.

Eleni Diaz

Used to love this place but then, the pharmacy staff have become extremely rude and unhelpful. They also dont listen to me and cut me off. I have switched pharmacies.

omgimonfire123456789

Generally unfriendly and down right rude staff at the post office who seem to enjoy to make my life more difficult.

Rahwa asgodom

Horrible pharmacist and customer service ,rude staff and they don’t have respect to customers.

Megan Berndt

Helpful staff and friendly pharmacist

Winnifred Smyth

friendly staff who helped me find everything I needed

Mo Masood

Very clean store and friendly staff.

Peter Franklin

The staff at the post office are Rude, unprofessional and have poor attitudes . I bet they didn't act like this in the job interview .. Management need to get on this , if it happened to me its happening to others. Bad for business! I really dislike going there but i have to pick up parcels at this postal outlet ....

Chuck Farley

Called the pharmacy with a specific question regarding my second dose Covid shot, and the likelihood of scheduling it before I have to take a flight. I was cut off repeatedly while trying to ask my question by a very rude man in pharmacy. He kept trying to answer my question with genetic BS answers before I had even asked, and quickly dismiss me. After attempting 5 times I finally had to ask if he could shut his mouth for 30 seconds and listen to why I'm calling instead of assuming he already knew. HORRIBLE MANNERS AND TELEPHONE ETIQUETTE!

Eugene Laskowski

I stopped at this location for flu shot. First question at the counter was : are you 65 or older? My answer was: no. So I heard: we are sorry, but today we are only serving to the people who are 65 or older . Please come back on Monday for your flu shot. I have lot of respect for older people, and if they are lining up for the flu shot, I will simply walk away and come back later. However, it was no people waiting for flu shot or receiving the vaccine at that time. I am guessing that this lady didn't realized that I won't be ever coming back to this location for any of the services. She did very good job repelling customers.

Steven Brescia

Very Happy with this location. Clean and shelves are well stocked. I can thank this pharmacy for getting my Covid-19 Vaccine Vaccination.

Connie B

I have always used this location as my flex address and I never encountered any problems with someone else living at my address to pick up my parcel with a copy of my email notice until two days ago. They refused to give the item, even though they had a copy of my email which clearly states "Someone else who lives at your address can pick up your parcel for you if they show their ID with the same address.". I attended at this location yesterday to pick up my parcel and I spoke with the woman about it and she said 'no, it can not be done, I called Canada Post myself'. I advised her that several times I had someone else pick up my parcel and she repeated again that she checked this out with Canada Post herself. I replied that if it was so, then my email would not state it was possible. She was very rude and I have lodged a complaint with Canada Post. This is not the kind of personnel that should be representing Canada Post and Pharma Prix should not have this kind of attitude towards customers. When I pick up parcels, I always make a purchase there but I have now changed my flex address and will do business elsewhere!

Milton R. Best

Lots of parking, pleasant staff

M-C Montreal Local - Food Lover

Good pharmacy with a good selection of products for all kinds of needs

Nidhya Palaniappan

Great

Will Yum

Was charged 3.99 for some that clearly say 2.99 which i even pointed out but they couldnt accept they were wrong. This is how you get 1 star reviews.

Shafiq Hudda

Very helpful staff especially Nina

Nightshadefire 18

Worst pharmacy I have been to.

J

Spent all day trying to call the pharmacy to get a prescription I needed, no one answered the phone from 9:15 am till 4:45 pm. When I finally got through I was told they couldn't hear me on the phone and to call back..TWICE. It feels like staff has been cut because prescriptions called in days in advance are never prepared!!! .

Adam Saunders

Pharmacy is understaffed and overworked. Their software is apparently garbage that throws 'errors' every time a prescription is filled causing delays. Half the time they say they don't receive faxes; they're so disorganized everything is misplaced or overlooked. It's a miracle they haven't killed someone yet.

Phil

Very poor customer service in the pharmacy. Their saving grace is the 1 nice girl in pharmacy and the cash staff are friendly.

Sewit Gal eri

They used to be good but now they have a pharmacist which is non helpful at all she is rude. I asked her which multivitamins is best she said go read it by urself even i went again for other thing she is the same. I hope if they can change the lady in the pharmacy.

Carrie MacDonald

The postal clerk who was working on Dec15th at 530 pm was efficient and friendly. Very happy with the service during this busy time of year.

Marty Sokoloskie

Close to home, friendly staff especially in the pharmacy

tolini mcqewo

The woman at the post office seems intent on making other people’s experience a terrible one. After reading other reviews, clearly I’m not the only one who’s had issues. I used to order tons of things online, but have pretty much completely stopped doing so just because of this post office. Due to work, I’m hardly ever home, so if a package gets dropped off at this location, I’m pretty much screwed. It’s hard to believe SO many people have had this same issue, yet it’s the same woman working that desk whenever I stop by.

Avery Kingsley

I’ve been on hold for 20 minutes. I just have a question! I want to like this place because when I went to switch the lady was super nice. But I hate “hi please hold” *click* when it could take 2 seconds