Reviews of Pharmasave Kelowna Airport Village (Pharmacy)

Adam Tzikas

This place rocks. I came in to pick up a couple items and to ship a package, really great to be able to do both in one stop. I spoke with a very nice young lady who I believe was one of the owners, she was extremely knowledgeable and very helpful. I will soon be returning. An absolutely sublime experience.

Debi

Such friendly staff always willing to take a moment and truly listen to you. The best pharmacy by far in my experience ever.

Ben Gordon

Just wanted to say that you can buy postage (stamps) here and mail packages

Lew MacDonald

The pharmacist knew me by name within a couple of visits (harder for him with my COVID mask on ????) & post office staff always greet me with a smile.

JJ Pearson

Very condescending and rude younger front desk lady with long curly hair. I went in to use the post office to ship a few small packages in bubble wrapped envelopes. She asked if I could NOT fill them out in the store so she could serve other customers. There was absolutely not one other human in the store and said it in a very condescending manner. I was so taken back by her attitude to the point I grabbed my stuff and said ya know I’ll just take it somewhere else. Working with the public myself if I spoke to any one like that I’d most likely get reprimanded. Sad that we’re at the point where a store completely dead with two desks available asks someone to leave to fill out an address on a package. As a local in the area who gets prescriptions here at pharmasave and shops here I can tell you I will cancel all prescriptions and never come back here. Maybe there’s a reason nobody is in there

Chantal Gervais

Amazing owners. great selection. Better prices then nesters next to them

BS 666

I am not one to usually write poor reviews, but after three negative experiences in a row I feel it is an appropriate response. A summary of my most recent experience was when I was delivering a package. When I walked in the door I was immediately met with a passive aggressive worker. They were upset I did not have the shipping info on my package and told me it needs to be on there before I get to the front of the line. This is not a big deal to me and it is an understandable request. I assumed that they put a sticker on the package that you would fill out at the front. The big deal comes from the tone and delivery of that said request. When I reached the front of the line I got coached again and belittled over seemingly meaningless things. These interactions were extremely unprofessional and I shouldn't be walking out of Pharmasave holding my tongue and fuming.

Tana Judson

Very nice people at the front - always eager to help. The pharmacist is very knowledgeable about medications as well as more natural options. I am very confident in their ability to give accurate health advice.

Graham Blakeney

I went there to get a gift for my friend because I heard they had a great selection of products from local artists and businesses. Luke, the owner, showed me around and recommended some fantastic items. I will definitely go back to pick up some more!

Marcus Fuhrmann

(Translated) Pharmacist was super helpful. (Original) Pharmasist was super helpful.

Trace Faber

Friendly and helpful staff!

Natalya Mothersill

Great staff, amazing selection! Has everything i need in 1 stop.

Darcy P

Great customer service and giftware selection. I never go anywhere else.

Lyndsey Warren

Best service I have ever had at a drugstore, amazing customer service and has the cutest assortment of products!

Heidi

My daughter and I had a very similar experience as to JJ‘s review below. Luke rolled his eyes immediately when we showed up. We had several parcels (10 small express post) to send within Canada, something we do every Christmas through Canada Post, and have never had a issue. We arrived at the store at 4:20 (closed at 5pm). Our thoughts were coming near the end of the day would be quieter. The store was dead. Time was not a issue as we were out of there by 4:45 and would of been done earlier if it wasn’t for my daughters hands shaking and tears coming down while filling out the parcels. If the number of packages we were shipping needed to be filled out elsewhere due to time or space in the building, we would have had no issue taking the packages home or to our car to fill in. However, from the owner’s initial sighs, eye rolls, and sarcasm, and then the condescending messages that were delivered to me and my daughter from the young curly haired lady, we immediately felt uncomfortable. From there it was nothing but rude comments and attitude. There is a way to communicate any COVID protocols kindly, but the attitude at this store by both Luke and the female with curly hair, Chelsea (who we later found out are owners of the store), was honestly appalling. We felt bullied. I called after our experience to talk to the manager, instead of writing a negative review, and was shocked and almost humoured when I found out the man that served us, Luke, was the owner. On the phone call he stood by that they were following COVID protocols and took no responsibility or gave an apology for the way we were treated. We had just moved to Quail Ridge and we’re very excited about all the local businesses that this Pharmasave includes in their shop - however due to the treatment we received we have and will never shop there or use the postal service again. We make the extra drive to Glenmore Shoppers where we are treated with kindness and respect. In addition, a few months later my daughter had to go in as a package had been left at that postal location for pickup. While she was in there an elderly man with a cane was sending what looked like books. He was struggling to hold them with his cane and she watched as he was given the exact same attitude by Chelsea and Luke. The elderly man looked distressed from the situation. We are both very disturbed and bothered by the way the two owners treat everyday people.