Reviews of Costco Vision Center (Pharmacy)

Mad Mum

A loyal Costco shopper for 20+ years, my first experience with Costco optical was not without its issues. I had read the negative reviews, but wanted to give it a try. Had to wait over 20 mins inside the store to reach counter for appointment. No other way to check in on arrival. Previous history i had given was not on my file. A couple little hiccups. However, i have to give a massive shout out to JOFE, who listened to my concerns carefully, professionally and, in the end, found the perfect contact lens for my high maintenance eyeballs. Thx JOFE!

Lori Day

If you need eyewear, Costco Optical is the place to go. I specifically like dealing with Sheena... she's the best. She's friendly, helpful, and knowledgable. I would not buy my eyewear anywhere else.

Bert Cole

The worst experience ever. They are not optometrists so when I took my prescription from my optometrist in to be filled, they need to check your eyes first before ordering and then check them again when contacts arrive ....what a waste of time. They are called license contact specialists ...but not optometrists so take the word of the optometrist and stop pretending you are more important than you are!!!!

Larry Haffner

Purchased glasses and frames and the frames failed, the right arm fell off and was not repairable 1 year after the 1 year warranty expired. Manufacturers defect. They told me to repurchase new glasses. My previous glasses lasted for 15 years???? Not happy!!

Charm Casson

We visited the independent optometrist today for the second time. The doctor was so kind and courteous that he stayed longer for us during this busy holiday time. Our family so appreciates the care and extra mile :)

Zishan Suzanne Qiu

The lady who answered the phone is rude. I’ll never go there for my eyeglasses

Anonymous Reviews

Dont recommend coming to Costco for adjustments. Went in to get my glasses adjusted. The staff member bent my arms and nose pads of my glasses with their hands. Didnt warm them up or use proper tools to adjust. I was instructed not to try to bend the nose pads myself by a Costco optical member when I first received my new glasses as it would likely break them off (this happened when I was trying a similar pair of frames on before purchase). My nose pad anchor is now bent. Then they sprayed my lenses and used their fingers to wipe in the cleaner .... and finished by wiping them with a dirty rag. For the amount of money I spent on new frames and lenses, this is unacceptable and unprofessional. Proper practice needs to be taught to all staff who work in this department.

Johnny Radchenko

What a waste of time going here was. I wanted to get contacts but they give you a very little time learn how to put them in and it doesn't help that there are random customers watching you while you try to put contacts into your eyes. I got contacts somewhere else and it was so much better then this terrible experience