Reviews of Brunet (Pharmacy)

Stef

(Translated) Should change the manager, big incompetent and rude to avoid (Original) Devrais changer le gérant, gros incompétent et impoli a éviter

Pierre-Luc Giguere

(Translated) Father's pharmacy in yarn, they are incredibly kind and very "dadon". (Original) Pharmacie de pere en fils, ils sont incroyablement gentil et tres "dadons".

Katherine Domingue

(Translated) The best! (Original) Les meilleurs!

François Lahey

(Translated) Always had a good dervice and has been for over 10 years. (Original) Toujours eu un bon dervice et ce depuis plus de 10ans.

Nicolas Dupuis

(Translated) Courtesy kind discretion! (Original) Courtoisie aimable discrétion!!!

Nadia Perron

(Translated) Fast and courteous service ... often special vouchers and above all we have already received our 2 doses of vaccines (Original) Service rapide et courtois ....souvent des bons spéciaux et surtout on a déjà reçu à nos 2 doses de vaccins

Jo La N'aine

(Translated) I work at this place and people are very nice polite! (Original) je travaille a cet endroit et les gens sont tres gentils polie!

Robert-Paul Mc Laughlin

(Translated) The employees of this pharmacy are all friendly and welcoming, the availability of pharmacists is incredible, always available. A little surprising, however, that in the midst of a pandemic no disinfecting soap to wash your hands when entering (Original) Les employées de cette pharmacie sont tous sympathiques et accueillant, la disponibilité des pharmaciens et pharmaciennes est incroyable, toujours disponible. Un peu surprenant cependant qu'en pleine pandémie aucun savon désinfectant pour se laver les mains en entrant

Jessica Fraser-Guillemette

(Translated) Best family pharmacy in town! There is almost no waiting and all the staff are friendly and smiley! I recommend ++++ (Original) Meilleure pharmacie familiale en ville! Il n'y a presque pas d'attente et tout le personnel est gentil et souriant! Je recommande ++++

Fannie Fortin

(Translated) Never go get photos done there ... they clearly are not able to handle that. I ask for duplicates, they forget and they reload me the development a second time ... My explanations and my proof of receipts were not able to convince the assistant manager who has a huge attitude ... Thanks goodbye. (Original) N'allez jamais faire développer de photos là-bas... ils ne sont clairement pas capable de gérer ça. Je demande des doubles, ils oublient et ils me rechargent le développement une deuxième fois... Mes explications et mes preuves de reçus n'ont pas su convaincre l'assistante gérante qui a une énorme attitude... Merci aurevoir.

Marylin Benarrous

(Translated) Efficient service, polite and courteous staff. (Original) Service efficace, personnel poli et courtois.

sarah tabti

(Translated) Felicia is too nice! best service (Original) Felicia est trop gentille ! meilleur service

Frédéric Gagné

Does it's job

Guillaume Parent

(Translated) Very good service, especially at the post office level. Extended opening hours. (Original) Très bon service, surtout au niveau du bureau de poste. Heures d'ouverture étendues.

Ali Rizvi

I went to the Guy Lachance Pharmacist Affiliated Owner located at 2005, Rue Ste-Catherine Est Montréal, Québec H2K 2H6 at (11:45am, May 9, 2016). A man (in his mid 40s) working on the point-of-sale terminal spoke to me in French. Unfortunately, I do not speak the language. When I told him that I do not speak French, his demeanor changed to one that I will characterize as extremely rude. After making payment, when I was about to exit the store, the man made an extremely condescending and disrespectful statement in ENGLISH (clearly he had intended I comprehend his snide comment). I could not believe what I heard. Immediately I returned to the counter and requested I talk to his supervisor so that I can lodge a complaint for his disrespectful attitude; I was further shocked to hear him claim HE WAS THE MANAGER. Being subjected to his discrimination, arrogance and hostile attitude has bothered me so much that I am submitting this review so that others can see how the management here treats their patrons. I run a business myself and being courteous to your valued customers is foremost for any business. Inability to speak French is no grounds to behave with such hostility (no matter what your political or personal opinions are). Patience and a sincere desire to help customers can go a long way in establishing goodwill. The manager at this location, needs to be provided with adequate training in customer service/relations so that in future he does not indulge in unprofessional and unfriendly behavior such as the kind I experienced. Due to the gravity of this incident, I will be contacting the Better Business Bureau (or the equivalent body in QC) because sadly the management at this location is neither professional nor conscientious. Needless to say, I will never return to this store again. Dr. Ali Rizvi ___ Update: I received the following message on facebook from the owner of the pharmacy. He was very keen on making things right. I really appreciate the time he took to address this complaint. Guy Lachance, I accept your appology: "Dear Dr. Ali Rizvi, Thank you for bringing this deplorable situation to our attention. I am personally disappointed to hear about your most recent interaction with our cashier/self-proclaimed manager and I am truly distraught that you were not given the opportunity to complain directly to management onsite. As you stated, it was not only the language barrier pretext that was upsetting but his demeanor was rude and comments were offensive. We value your comments and they were shared with the manager and rest assured that our employee will be held accountable for his unprofessional attitude towards you and for misrepresenting himself as a manager. As a pharmacy service provider in a diverse multi-culturally populated city such as Montreal, we take pride in extending a warm welcome to all our local and international clients from all walks of life and most certainly try to have bilingual staff available at all times. Finally, please accept my apology on behalf of our store and I sincerely hope that you will give us the opportunity to welcome you again and serve you in one of our pharmacies. Best regards, Guy Lachance, pharmacist owner"

Jean-Pierre ST

(Translated) I went there to get a vaccine and had my R-V the same day! Excellent communication from staff and pharmacist and impeccable work from the nurse. What could be better! (Original) J'y suis allé pour recevoir un vaccin et eu mon R-V le jour même! Excellente communication du personnel et pharmacien et travail impeccable de l'infirmier. Que demander de mieux!

Princess baba

The delivery guy is the sweetest men ever

José Luis Guisao Martínez

Very friendly people and ready to help.

David Samson (Zexxia)

Very good pharmacy like most brunet

Mathieu Turcotte

Service excellent.

Pierre de Tudert

(Translated) You have to like to wait a long time to come to this place. At least you learn patience (Original) Il faut aimer attendre longtemps pour venire a cette place. Au moins tu apprends la patience

isaac aylestock

(Translated) At Brunet R. Hinh-Thai, F. Galet, my family and I are served at will: the entire team is courteous and efficient; professional and very attentive pharmacists. Well done! And thank you very much! (Original) Chez Brunet R. Hinh-Thai, F. Galet, ma famille et moi sommes servis à souhait: toute l’équipe est courtoise et et efficace; les pharmaciens.es professionnel.es et très attentionné.es. Bravo! Et merci beaucoup!

Sammie fitz

Me & my husband moved to Montreal three Years ago,& although we speak only English , (But do try to speak French tho lol) & we go to the back store for methodone I find they treat us amazing the the back store but if me n my husband go to the front to shop , Unfortunately cuz so many other people steal & cuz we are on methodone they “ automatically “ think we will steal & follow us around as If we can not be trusted even tho we have been going their well over ONE YEAR now! You would think they know ya by now & that me n my husband have NEVER stolen their! I do hope they ease up one day. But I do know often people ruin it for others , But like I said the methodone programs their is amazing !!! We will never switch!

Michael Schäffer

Very professional staff.

France Allard

(Translated) Very kind and understanding, they always tell us very well. Very professional, attentive and kind. (Original) Très gentils et compréhensifs, ils nous renseignent toujours très bien. Très professionnels, à l'écoute et aimables.

Baxter Devore

I don't know what Dr Ali Rizvi is on about. Every time I go there I am served politely. I only speak english and every employee speaks enough english to converse with me and they are happy to serve me. Dr. Ali rizvi must have not gone to the same Brunet as I have.

Élodie B.

(Translated) Although I received a good service last time on the phone ordering a vaccine I find it unacceptable, when one comes at the right time of opening, to make wait for people of a certain age outside to -15C! A pharmacy is treating people and should not make them sick! Next time open maybe at least the first door so people can warm up a bit! (Original) Bien qu'avoir reçu un bon service la dernière fois au telephone pour commander un vaccin je trouve inacceptable, lorsque l'on se présente à la bonne heure d'ouverture, de faire attendre des personnes d'un certain age a l'extérieur à -15C ! Une pharmacie soigne les gens et ne devrait pas les rendre malade! La prochaine fois ouvrez peut-être au moins la premiere porte que les gens puisse se réchauffer un peu!

Alexander Fernandes

PLEASE CHECK THE EXPIRATION DATE OF MEDICATION YOU PURCHASE HERE. Staff very helpful though. I shouldn't have to check the expiration date of medicines in a pharmacy of such repute. Yet on two separate occasions, a bottle of vitamins was due for expiry in the current month (when course duration was for two months) and a bottle of Tylenol expired the month before on date of purchase. On the first instance, the staff were very helpful and were quick to exchange the product thankfully. I will be returning the Tylenol tomorrow.

Joelle Carroll

Excellent customer service

CJR

Treat people with Methadone prescriptions like second class citizens

Волшебные медитации (Путь к себе)

(Translated) Zero service. Some pharmacists are rude and arrogant. To avoid! (Original) Zéro service . Certains pharmaciens sont impolis et arrogants. A éviter!

Nathalie Pilon

(Translated) Good personal service are very courteous. (Original) Bon service personnel sont tres courtois.

Patrie et Vie !

(Translated) Always kind services (Original) Toujours gentil services

Alain le yogi

(Translated) Every time I go there I have great service. Thank you to the team, for your professionalism and your empathy. (Original) Chaque fois que j'y vais, j'ai un excellent service. Merci à l'équipe, pour votre professionnalisme et votre empathie.

Dannie Lapointe

(Translated) Worst cashier customer service before rude very bad service (Original) Le pire service à clientèle caissière caisse avant impolie très mauvais service

Claire Weiland

Good service but I would expect a pharmacy to be open on Labour Day since people still NEED THEIR MEDICATION. Very disappointed for that one.

Pat Sykes

I have been going to this pharmacy for a few years now, I get my methadone in the back of the building and the staff there are great and a good sense of humor. But my only problem is that whenever I go shopping in the main store, somebody security etc are literally standing there watching my every move like I am going to rob the store. I understand that the area is sketchy but why would I steal something when the store has all my information about me, is it because I take methadone I better be watched? I'm not looking to make the employees mean for doing this but loosen up a bit. Other than that the pharmacist and the rest of the gang there are Great people!!

Lajoie Nathalie

(Translated) The staff are very courteous and welcoming (Original) Le personnel est très courtois et accueillant

Jean-Guy Filion

(Translated) The service is less and less quality. Staff changing a lot The real tower in Babel. (Original) Le service est de moins en moins de qualité. Personnel changeant beaucoup La vraie tour à Babel.

LANERET Romane

(Translated) Nothing to say, very welcome! (Original) Rien à dire, très bon accueil !

Leyla Gilbert

(Translated) Good service, smiling and understanding employees! Only negative point: it can be very long before being served sometimes and this, for a prescription of the simplest ... (Original) Bon service, employés souriants et compréhensifs! Seul point négatif: cela peut être très long avant d'être servi parfois et ce, pour une prescription des plus simples...