Reviews of Pharmaprix (Pharmacy)

ken outram

OMFG TO THE MANAGER WHO REFUSED THE POPPY COLECTION BOX YOUR ARE THE BIGGEST SCUM THE LEVEL OF DISRESPECT FOR OUR VETERANS IS UNREAL I WILL NEVER SET FOOT IN YOUR STORE ROTE IN HELL !!!!!!

Melodie Cohn

Went to Pharmaprix today and was served by Svetlana. I can't remember the last time I experienced such friendly personalized service. She was working at the cosmetics counter, I guess because they were low staff, and it was some of the best service I ever got from Pharmaprix or the mall in general. So impressed. Thank you Svetlana and Pharmaprix team. Your service is top notch.

daphnee ozgur

Managers are bullying employees and are very unprofessional. Cosmetic manager Lise is rude to customers and gives expired products to the clients! Be careful, you might get a reaction ;)

Joe Smith

Rude service. Was buying claritin, handed my optimum card and optimum credit card and the cashier looked at me and said no, we don't give points for any DIN items. i know this isn't true and said "fine, I will call" she then started to argue with me. I just paid and left. given that I work in the federal department that issues DIN, I know that a DIN is not just given for pharaceuticals but for any product making health claims. called head office and they credited my account, but still concerned about staff who won't even scan my points card and make up their own rules. this is at least the third time that a cashier has said she won't scan my points card..... rather than letting the system determine if i get points or not, these cashiers decide that they are the sherrifs when it comes to the point system. i could understand if the points came out of their pay, but it makes no sense. anyway, go somewhere else or else tell them to scan your optimum card or else you won't complete the transaction.

Denis Bert

My drug store

Jesse Rafters

Fast service, always have what you need, and they also have great discounts on products.

David Carci

it's your everyday pharmacy, but also with other accomadies.

Alireza Khosravi

not reliable pharmacy

Annick Allard

The pharmacist there is incredibly nice and knowledgeable. This is not my regular pharmacy - I had to open a file for a common script. He took the time to have my file transferred to ensure no conflicts (most rely and what you tell them) and when we got to the allergies section, he paused. I've an intolerance to a certain medication... He asked if I drank tea. Tea contains the natural component of the synthetic drug I'm intolerant to. He went on to even explain HOW. If you have any questions, you go to him. He's a Merck index on two feet. Cosmetics section... oof. The girls who work there either hate it, or hate people. Little knowledge of product lines and quite rude. A lady in her 40s was asking about contouring. The girl flat our told her, "well i wouldnt worry about it because contouring for someone as old as you just looks like you're trying too hard" Now, they've said some arrogant things to me before and they've never really been helpful but that was enough for me to leave what I was buying and go to my regular pharmacy. I left with only the medicine in hand.

Richard Hould

Good service

Horia Vlad Guzu

It was closed when it was supposed to be open. If they are going to close earlier on a specific day, they should post it online as well.

Alessandro

If there was an option for 0 stars, that`s exactly the rating this pharmacy deserves. Each time I`ve gone to get presciptions, there`s always an issue at the lab and they always have an excuse or they simply don`t know what`s going on. And judging by previous reviews, clearly, I`m not the only one who has this opinion. As a result, we`ve changed pharmacies. EVEN THEN, Pharmaprix forgot to transfer all our files, so the new pharmacy had to call back twice while I waited. It`s just incredible how unorganized Pharmprix Cavendish is... Not sure who`s running the lab, but clearly, they need to step up their management skills. Since changing pharmacies, there hasnt been a single issue when we go get prescriptions.

Laurie Savard

(Translated) Super staff. Big choice! (Original) Super personnel. Grand choix!

Hasan Dauhoo

I can't undstand how bad customer service is at this place. I recently moved from montreal to Chateauguay. I use to have a very good customer service at my pharmaprix. I thought it would be the same. 5 to 6 people talking about their vacation. They just dnt seem to care about the customers waiting. Worst service ever.Rude and hostile service from the pharmacist, not something you expect from the service and health industry. I moved all my business to the jeancoutu just a minute down the road. Well worth it.

Noah Sidel

Excellent service

MANNY C

Agree with this being the worst place with the rudest employees especially the grumpy old lady who takes prescriptions. Extremely rude, talking over me, saying she would not refill my prescription, and even got into an argument. Why not just explain, and tell customers you will see how you can help your customer? This is the nth time I have had an unfavorable experience here, I just put up with it because it is near my place. Unbelievably horrible customer service.

Lynn Butler

Rude and hostile service from the pharmacist, not something you expect from the service and health industry. I moved all my business to the Familiprix just a minute down the road. Well worth it.

ErisWhistles

Makes no difference if they're busy or not, the pharmacists go at their own pace, they're is 1 supervisor who oversees if the orders are proper, and he is on the phone every other order. Order in advance, otherwise good luck with getting the medication within a half hour.

Julie Lichocki

The best pharmacy I have ever been to. Everyone I have encountered there has been helpful and caring. The Pharmacy itself is amazing. They really go out of their way to explain prescriptions and ensure you understand. We have a great relationship and it is always a pleasure for me to visit.

Guy P

(Translated) The pandemic does not help but I would have hoped for a warmer and more empathetic welcome. (Original) La pandémie n'aide pas mais j'aurais espéré un accueil tout de même plus chaleureux et empathique.

Gary Colaveccio

I am very surprised with this comment as I have never had a problem there. My wife and I changed to this pharmacy a few months ago and it was Liset who opened our file, she was very nice and polite and since then she remembers us. Nothing but good service from the staff up to now.

steve francoeur

(Translated) Super service and fast (Original) Super service et rapide

Marc D'Amour

Have been going there for many years now, courteous service and professional.

Steve

Always confusion or some nonsense with these people. My latest incident, I called in to fill a prescription, thinking that would expedite things, but no. When I went in in-person to pick my meds up, I waited 15 minutes before I finally asked if it was ready and was told I would have to wait another 30 minutes as the pharmacist was busy, despite only me and one other customer present though. I asked why I should have to wait if I called it in on the phone but people coming in-person would get their meds filled in ten minutes? No logical reason or explanation given, and instead of being at home with my kids I spent an hour waiting like an idiot for my meds.

Pierre Bussières

(Translated) Special coupons in general and fluidity within the branch (Original) Bons spéciaux en général et fluidité à l’intérieur de la succursale

Marc-Andre Petit

I asked for Naproxen100 they scan price at 18.99 then they tell me they never give 100 it's too much but tell mrto take Aleve it's cheaper at 8.99 ... They put quickly in bag I ask how many pills in it they don't reply but there were only 24 and don't refund. If this is not dishonesty I don't know what that is. A Pharmaprix below three stars I never seen that it should tell you a lot.

Navin Jawanda

Looks much better after the renovations

PHPCreation Inc.

As other pharmacy...

J Rodriguez

Always find what I need!

Jim Strankinga

Always long waits at the cash while it's not even busy. Go there only for the Post Office now.

Pix El

(Translated) Complex and totally inefficient laboratory service likely to force people to consume more (Original) Service au laboratoire complexe et totalement inefficace probablement pour obliger les gens à consommer davantage

Shawna White

If you made an online purchase, do not go here. One of the issues was that I got 20$ off online. I went back several times to exchange foundation I bought online for a different shade, the entire staff (head cashiers, assistant managers, staff and managers included) were never shown how to to a return or exchange for an online product, let alone a promo used for an online purchase. I went at nighttime, their excuse: SORRY WE ARE JUST THE NIGHTTIME STAFF. Multiple calls to customer service proved useless since they kept telling me the store HAD to reimburse me or exchange it. Customer service's solution: SEND IT BACK BY MAIL SO THEY CAN RESEND ME MY SHADE. The end result: they had to do a return without a receipt (but I had one) since I was fed up of going back and forth, so I decided to return the product and they gave me a GIFT CARD.

RobertTS

Large, big variety and almost never crowded

Ephraim Dickstein

Cashier told me to use self service. No clear indication that screen cleaned between customers. Left store and merchandise. Not taking clear safety measures!

Gisselle SG

Dont bother coming to this pharmaprix to pick up your medications... the staff are the rudest people ive ever seen and have 0 patience. They are always too many employees and sometimes it can take up to an hour to finally get a prescription. I dont understand how most of these people havent gotten fired yet cause they are very unprofessional and make me feel bad for even being there...

Maurizio Covatta

Lousy service in the laboratory. They spend more time talking to each other then servicing their patients. In my pharmacy where I work our patients are our number one priority.

Frishops Canada

Nice place, don't know why the 1 star review. I give it a 5 star.

Ze Caravane

(Translated) Great pharmacy, lots of products, quick service to meet the pharmacist. Big store, good service. (Original) Grande pharmacie, beaucoup de produits, service rapide pour rencontrer la pharmacienne. Big store, good service.

ACP Promotions

Pharmacy counter service is atrocious and rude. A young lady pharmacist with no name tag was very arrogant. When I asked why it's taking so long to fill a prescription she snapped back they are very busy. I had been waiting for 20 mins and there was no one else waiting there but me. I hope she is not related to the owner - for the owner's sake. Pharmacists should realize that patients are customers and without customers ...

Richard Decarie

I liked the fact that there is alot of information and that the map is easy to understand!

Rosa Isela

It is a very convenient location as part of Angrignon shopping mall. The service in general is kind and effective At the drug store you never know what to spect. Sometimes you get the most friendly and kind service and sometimes the opposite.

pichard carrie (Pcarrie)

Rude and impatient pharmacist they are always irritated and don't want to help.

Todd Munro

Large selection of items. Cashiers friendly.

Delia Dyer

I love this pharmacy. The staff are AMAZING! Super friendly and reliable. They all know me by name and when I do call in to have my prescription refilled they know my vice and greet me by name. Wondeful feeling!!!???????????? Thank you team! Keep up the EXCELLENT SERVICE! I would definitely recommend this place to any and everyone. ????????????

Mia Lamontagne

The pharmacists in this store saved my life. The last time I went there to buy my prescriptions, I had recently gotten a new prescription from a doctor from the Verdun Hospital to help me with sleeping problems... turns out the new prescription was not compatible with the pills I already take and would've have killed me within 5 minutes. He told me that if he hadn't known and he would've given me the new pill, I would have needed an ambulance within 5 minutes from taking the pill or I would've died. I take lots of pills so I imagine it can be quite difficult to prescribe things that go with things I already take, but honestly this mistake could have costed me my life. Go there for your prescriptions you won't be disappointed.

MUKUL THAKUR

????????

Emma Kuehnbaum

I really appreciate the renovations on the store; it looks much more fresh. They don't carry the line of cosmetics I prefer, but they have almost everything else I buy regularly and their sale prices are great. However, I was there for a 20 x the points event, and trying to exchange an item for something of equal value was a nightmare. I wasn't trying to scam the system, I just wanted the right amount of points for the amount of money I spent. The problem wasn't the employees, it is the way their cashes are set up, I understand it can be hard to work with the system. But the employees could have been more helpful; one of them actually said to me "Ca me dit pas grande chose". If you don't know how to help me and want to move on to serving the next person, fine; direct me to your supervisor. It is unacceptable to be so rude.

Teresa R

Been going here for years and no complaints.

Aran

its okay.. i guess but staff is fine, at least most of the time. stuff is exensive here

Behnam Izadi

Good drug store

Sebastien H

(Translated) Cashiers have no smile ???? and ... it's unpleasant to go to this shop???? (Original) Les caissières ont pas de sourire ???? et ... c'est désagréable aller à ce commerce????

camille petit

(Translated) I appreciate the cosmetics employees and the optimum points. I do not go to the pharmacy. (Original) J'apprécie bcq les employés des cosmétiques et les points optimum. Je n'y vais pas pour la pharmacie.

Sahra Jama

Would absolutely not recommend this pharmacy! I walked in and was followed from one corner of the store to the other. I made sure to test it multiple times and to move around to be sure to not unjustly accuse anyone of harrassment, especially in the times we live in now. I confronted the supervisor in training who was the girl that was following me and politely asked if she was following me and why. She adamantly said no and I took her name down and called back once I got home. The supervisor who answered was disgustingly dismissive and disrespectful and said that she was "putting up price tags" and that she didn't do anything wrong. Not only that, she explicitly said that "she was not following you" multiple times. Also said that she checked the cameras and "didn't see anything". I've never had problems with this store and I've been a customer for over a year now and I do not appreciate feeling like a thief when I shop, especially at a store that I go to frequently.

Ben Ben

(Translated) good service and advice always beyond expectations. thanks to the whole team. (Original) bon service et conseil toujours au dela des attentes. merci a toute l equipe.

Alicia

Good overall. Product selection is not as great other Pharmaprix. Customer service lacks to be desired but in my experience its a Montreal thing.

Wayne Swart

This Pharmaprix is always slow. They don't know the difference between 10 minutes and an hour.

Fat and Funny

Your average pharmacy. Clean, reasonable amount of products. Large, which a good selection it’s one of the better options in Châteauguay. If you have to choose one place for medication this is the one to choose.

Joshua lemieux

Favourite pharmacy!

paul raposo

(Translated) Thank you for your excellent service and your kind gesture for your donation to the Center l'Envolée de Granby. (Original) Merci pour votre excellent service et votre bon geste de votre don au Centre L'envolée de Granby.

Seynabou Ka

(Translated) The two pharmacists are attentive and professional! Nothing to say! On the other hand, there is an employee (high bun) not very sympathetic, she has no patience, goes quickly to conclusions and does not accommodate customers, that makes three occasions. One day, she told me that the pharmacist was busy with a patient, to come back 30 minutes later, I told her that I was going to wait there, 10 minutes later I see the pharmacist in question and no patient. The only time she was friendly was when I opened my file there. (Original) Les deux pharmaciens sont à l'écoute et professionnels ! Rien à dire !Par contre, il y a une employée (chignon haut) pas très sympathique, elle n'a aucune patience, part vite aux conclusions et n'accommode pas la clientèle, cela fait trois reprises. Un jour, elle m'a dit que le pharmacien était occupé avec un patient, de revenir 30 min plus tard, je lui ai dit que j'allais attendre sur place, 10 min plus tard je vois le pharmacien en question et aucun patient. La seule fois ou elle a été sympathique c'est lorsque j'ai ouvert mon dossier là-bas.

Indra Yang

(Translated) Two cashiers talked about their personal lives without even realizing the service they have to offer to the customers. In short, they took my order by talking without even saying the price of my articles to the total clearly. Very unpleasant. (Original) Deux caissières parlaient de leurs vies personnelles sans même se rendre compte du service qu'elles doivent offrir à la clientèle. Bref, elles prenaient ma commande en parlant sans même dire le prix de mes articles au totale clairement. Très déplaisant.

MFJ

I used to always get my medications delivered. This month - I received nothing. I assumed positive intent and thought they would arrive the next day but when they didn't - I called the next business day to inform them. As soon as I informed them of the missing medications, I was treated like a thief. Even when speaking with Fernanda Civitella, her voice had so much disdain for me, she even said : " I have more faith in my driver so I don't believe you" All in all, this pharmacy treated a sick person like a thief, instead of owning up to their mistake. The owner Mrs. Civitella was the least empathetic person I dealt with in this situation. I've been going to this pharmacy for over 15 years and their poor customer service quality was known to me. Needless to say - after this incident, I will be transferring my file to another pharmacy.

Madeleine Effingham

Pharmacy clerks are often not polite or very cold. Floor personnel much friendlier

Michel Plante

Pharmacist and staff are competent & pleasant.

Angela G

Waited 30 minutes for a prescription, and they got the wrong one! Wrong dose. I asked for generic they gave me the opposite. Everyone was complaining and waiting forever. Not returning.

Lynn Kirk

Very expensive and absolutely horrible customer service. Most of the cashiers are sullen, rude and very unhelpful. At the front cashes, they spend their time talking amongst themselves, rather than acknowledging the customers. I usually have to ask them to put my purchases in my bags and they get annoyed. Uh, it's your job. The pharmacy counter is awful too, the cashiers are so obnoxious and condescending. Before I transferred my file, I used to order refills by phone. More often than not, when I would go to pick it up (even a few days later), it would either not be ready, or the cashiers couldn't find it, or there would be mistakes. Then I would have to wait in the store for eons, to get the problem resolved. Once I switched to Jean Coutu, I realized that this Pharmaprix was also charging a lot more for medications. AVOID and spend your hard earned dollars, where they appreciate your business.

Sofia Nazleen

????????

Wtornado

Store is too small it should be bigger with more flyer products for the size of the city.

MCF MCF

Staff is rude, and line-ups are REALLY long! Jean Coutu in this neighborhood is way better!

Alice Kofman

pharmacist Ahmed is very nice

Mat K

I don’t recommend to shop at this pharmacy Pharmacy staffs are very unfriendly Each time I order prescription, they make mistakes.

Charles Guerin

Unbelievable, they never, ever get the online prescriptions right. I use their MonDossier, and the pharmacists never, ever, read the comments such as "Make sure you give me the actual prescribed dosage". I note that my prescriptions often are filled to their economic advantage, and not what I requested. Not happy, looking for a better, local alternative

Ergo Leseul

(Translated) One of the few Pharmaprixes without automatic checkouts, but laboratory service is very slow. (Original) Un des rares Pharmaprix sans caisses automatique, mais le service au laboratoire est très lent.

Serge Boutin

(Translated) Staff are very dedicated and very friendly. (Original) Personnel est très dévoué et très sympathique.

Jeremy

Ive been getting my drugs from here since I’ve been a baby and never had a problem. Best dealer ever 10/10.

Mr.yardie

Great service

Mike Barry

great

sonny dolor

Better option than JC. Nice staff and never a long wait for prescriptions. No condescending attitude like some places. New and clean with chilled section.

Erich Collar

Friendly and knowledgeable staff who go out of their way to help. The pharmaceutical staff is very helpful and coordinate with our family doctor so my family has the best advice possible. Store is always clean and a pleasure to visit. So I really don’t understand the negative comments. The six hour waiting comment is ridiculous and could never happen and if you want a passport photo go to a photographer not a pharmacist.

Chris Canaan

(Translated) Very slow service at the prescriptions counter and a smile from the employees will not hurt ... . (Original) Service très lent au comptoir ordonnances et un sourire des employés ne fera pas de tort ... .

Marianne Ka

(Translated) I give a 5 out of 5 for the service at the checkout. One of the cashiers is really nice. (Original) Je donne un 5 sur 5 pour le service à la caisse. Une des caissières est vraiment sympathique.

maya

They overcharge by 9$ baby formula and I think it's really disgusting for them to profit over food our babies needs. I will go to Jean Coutu or Walmart next time.

Raz Louzon

Worst service place ever!!, I wait 1 hour for my medications, when I decided to make a delivery the pharmacist promised me it will not take long. After 5 hours they called me to say that someone will bring it in 5 minuets but no one came. When I finally called they said there is no delivery anymore and I should get it the day after. IF You can dont go there !!

Salman Feizi Pour

It's written open until 9pm, but closed at 8:05!!!

thug méléon

(Translated) They helped me with "my friend's" urinary tract infection. (Original) Ils m'ont aider pour l'infection urinaire de "mon ami".

Alex Serfaty

Everything you need from a pharmacy. Always well staffed.

audrey charpentier robert

(Translated) The girls who worked at the post office 10/10, the cashiers on the pharmacy side they seem not to want to be there I always seem to bother 5/10, sorry to meter a negative comment several years that it is even employees it did no change???? (Original) Les filles qui travaillaient à la poste 10/10, les caissières sur le côté pharmacie elles semble pas envie être là je toujours impression de déranger 5/10, désolé de mètre un commentaire négatif plusieurs année que c'est même employés il n'a pas eu de changement????

Pascal Charette

(Translated) Very good service !!!! (Original) Très bon service !!!!

DZ Motorsports

the personnel at the pharmacy are amazing !

Tracy Alexander

Pharmacists very helpful...Always available and went out of Thier way to ensure delivery of my son's medication .

Michèle Bitauld

My sister and I have been going to Pharmaprix Dorval garden for over fifteen years .. We have ALWAYS EXCELLENT SERVICE .. Pleasant staff.. I give tem 5 stars

Alphany Queen

(Translated) Good another business which has to withdraw its cashiers to put machines. I hate these machines. When at least I have the choice between a cashier or a machine, it's fine, but we don't even have a choice. Sorry Pharmaprix but you lost me as a customer. If I can't be served by a cashier, I'll look elsewhere. (Original) Bon un autre commerce qui a retirer ses caissières pour mettre des machines. Je déteste ces machines. Quand au moins j'ai le choix entre une caissière ou une machine ça va, mais là on a même pas le choix. Désolée Pharmaprix mais vous m'avez perdu comme cliente. Si je ne peux pas être servi par une caissière, je vais voir ailleurs.

Jean Marc Nault

(Translated) Good pharmacy (Original) Bonne pharmacie

Yann Mergui

(Translated) The people who take the prescriptions are very cold and nasty with the francophones. It is better to speak English or Russian if you want to be well served and have preferential treatment. The pharmacists are very competent and helpful. It is the same for the staff at the cash register at the pharmacy in general. I put 1 star because staff often arrogant and discriminatory towards the Francophone community. (Original) Les personnes qui prennent les prescriptions sont très froides et méchantes avec les francophones. Il vaut mieux parler anglais ou russe si vous voulez être bien servi et avoir un traitement de faveur. Les pharmaciens eux sont très compétents et serviables . Il en est de même pour le personnel à la caisse à la pharmacie en général. Je mets 1 étoile à cause du personnel bien souvent arrogant et discriminatoire envers la communauté francophone.

Carol Carriere

OK

yasmine h

horrible customer's service, the owner of that pharmacy do not care what so ever and it reflect in the way the staff behave. their employer are rude, disrespectful and LAZY. in person or through the phone! same result. do ur self a favor there is another pharmaprix on Newman 5 minutes away. that's where I go now ! top notch service !

Christie McVeigh

Clean store, friendly and very bilingual staff. Helpful, and willing to answer any questions.

Noam Perez

Best Pharmaprix ever. David is the best pharmacist out there. Great service and you can find loterally everything there. Amazing perfume selection too.

Henri Bishop

Normal

Sabrina Brooks

Very helpful staff especially for the elderly.

ESTEFANIA VALLEJO

They always try to make you paid more, for example giving just on week of medications with excuses is the insurance or giving you to different concentration capsules instead of the one to complete the dose. Today they wanted yo charge me 85 dollars because they didn’t have the concentration prescribed ( and it does exist). Bye bye moving my prescription to another pharmacy.

Liane Courte

Love this store shop here all the time

Rick M

Pleasant

lavanya kumar

Very rude pharmacist consultant .please be kind to other nationalists too.

AJ Cordeiro

It's your standard pharmacy shop, where you can most of the supplies you need.

Diann Corriveau

Would have been nice to know the closing hours had been changed. There were several people trying to get in the door after 6pm. Maybe update the website? Also, that small piece of paper, along with all the papers on the door, is difficult to find.

Kevin Anderson

We were just notified of Credit Card fraud of over $700 perpretrated at this store. Managers response was far from appropriate.

Stéphane Girard

(Translated) Lots of choices and upon entering always made us feel welcome at the cosmetics counter. ???? a lot of choice but a little expensive but its worth going often (Original) Beaucoup de choix et en entrant ont nous dit toujours le bienvenu au comptoir des cosmétiques. ???? beaucoup de choix mais un peut chère mais sa vaut la peine d'y aller souvent

Peter peter

Items are Overprice, rude staff

Richard Martel

(Translated) Do not respect the posted times ... (Original) Ne respectent pas les horaires affichés...

Taras O

They tell you to wait 15min at pharmacy to get your prescription, but often you have to wait 45. However, the store itself is always clean and well taken care of

Viva Lavida

Went to get medication, the older women at the counter said I should go to walmart as they were too busy to serve me. What kind of service is that?

P Nara

(Translated) Courteous service both on the floor and in pharmacy services. Also contains a post office. The staff is attentive to your needs. Clean place. Well-filled shelves. (Original) Service courtois tant sur le plancher qu'au services de pharmacie. Contient également un bureau de poste. Le personnel est à l'écoute de vos besoins. Place propre. Étagères bien remplies.

Adriano Sodini

(Translated) Very nice, very clean store. I have always had very good service Angela (Original) Très beau magasin très propre. J'ai toujours eu un très bon service Angela

Louis Chabot

(Translated) Put on hold for 10 minutes and are shocked to be mentioned looking for another pharmacy in the area I can understand the understaffing but not the rudeness (Original) Mis en attente 10 minutes et sont choqués qu’on le mentionne à la recherche d’une autre pharmacie dans le coin je peux comprendre le manque de personnel mais pas l’impolitesse

Yardena Schrier

Terrible I repeat terrible customer service do not go ther ther rude mean unfriendly u have to look things urself they don’t care speacily with covid 19 they leave empty stock no speacil rude cashier it’s a disaster!!!!!!

Va C

(Translated) This establishment does not respect the Quebec Price Policy Act. The employee Who says she is supervisor, says anything and misleads the client. Disappointing. (Original) Cette établissement ne respecte pas la Loi sur la politique des prix du Québec. L'employée Qui se dit superviseure, dit n’importe quoi et induit le client en erreur. Décevant.

Markus K

Clerks are very rude. Family member told to go to a dollar store if she did not like the prices there. Will never shop there again.

Neyl Supraa

(Translated) exemplary professionalism! I highly recommend (Original) un professionnalisme exemplaire! je recommande fortement

Serge André Rossignol

(Translated) Excellent service and advice! (Original) Excellent service et conseils!

Frouli Kal

Worst customer service ever! The people in the lab are very rude and not helpful to their customers at all!

Jacinthe Bégin

(Translated) This branch has self-service checkouts, for those who like it (like me). Nice product offering, the store is still quite clean. The clerks at the post office are generally friendly. (Original) Cette succursale a des caisses libre-service, pour ceux qui aiment ça (comme moi). Belle offre de produits, le magasin est toujours pas mal propre. Les commis au comptoir poste sont gentils en général.

Vittoria C

Change your hours on google.

Matty Noel

(Translated) Good. (Original) Bien.

Shannon Diabo

I am completely mortified and disgusted by the level of unprofessionalism and incompetence. I experienced dealing with this pharmacist. I went there to have a regular prescription filled when I received my medication it didn't look the same. So I inquired with the technician if I could speak to the pharmacist about this. She was polite and diligent and went and got him. When the pharmacist arrived I told him my concern and he was dismissive and disrespectful and told me I didn't have to buy it if I didn't want to. I was shocked by his tone and demeanour toward me for asking a simple question about the medication I was about to put into my body. You would think that a pharmacist would want to make sure that he has filled the right medication and be open to answering any of my questions. To make matters worse he didn't even give me the standard fact sheet about the medication he had given me. Luckily for me, I have an appointment with my doctor tomorrow and I will be able to show him what the pharmacist has given me as I don't trust this pharmacist. In my opinion, I guess this pharmacist felt he didn't have to explains himself to a black woman, everyone deserves to be treated with respect and dignity and equally especially when it comes to their health. The pharmacist I dealt with there seems to be of middle eastern descent. I hope this is an isolated incident and you will provide your employees with proper training. Especially when they are dealing with people's health, I expected better from you.

Michel Lapointe

(Translated) Very well. (Original) Très bien.

Louise Bandet

(Translated) Very disappointed with my visit today. I had an appointment for the injection of a vaccine with Fernande Civitella. I was informed that it would be nurse Claire who would vaccinate me and that she wanted my health insurance card. I was not explained why Fernanda would not vaccinate me as planned. I pay for the vaccine out of my pocket because it is not covered by the RAMQ, so I asked why we needed my RAMQ card. The nurse was offended because I dared to ask this question. She replied, but almost reluctantly. Then she asked me questions before doing the vaccine but she asked these questions in the waiting room in front of the other clients. She did not respect confidentiality! Then she took me into her office to get the vaccine and told me not to touch anything. Like I was a child. I had observed her before and after with the other clients that she did not treat that way. I take it that she doesn't like being asked questions and this is the same with many other health professionals. I asked her other questions about the vaccine to which she answered with almost impatience. So I couldn't ask all the questions I wanted about this vaccine. It was as if I was disturbing her. Needless to say, I will never do any vaccinations at this pharmacy again. It's a shame because everyone else I have dealt with at the prescription counter for years has provided exceptional service. But after what happened today I'm not sure if I'll even go back for my monthly prescriptions. Really disappointed !!!!! (Original) Très décue de ma visite aujourd'hui. J'avais rendez-vous pour l'injection d'un vaccin avec Fernande Civitella. On m'a informé que ce serait l'infirmière Claire qui me vaccinerait et qu'elle voulait ma carte d'assurance maladie. On ne m'a pas expliqué pourquoi Fernanda ne me vaccinerait pas comme prévu. Je paye de ma poche le vaccin car il n'est pas couvert par la RAMQ alors j'ai demandé pourquoi on avait besoin de ma carte RAMQ. L,infirmière était offusquée parce que j'osait poser cette question. Elle a répondu mais presqu'à contre coeur. Ensuite elle m'a posé des questions avant de faire le vaccin mais elle a posé ces questions dans la salle d'attente devant les autres clients. Ellle n'a pas respectée la confidentialité! Ensuite elle m'a fait entré dans son bureau pour faire le vaccin et m'a dit de ne touché à rien. Comme si j'étais une enfant. Je l'avais observé avant et après avec les autres clients quelle n'a pas traité de cette facon. J'en déduis qu'elle n'aime pas quand on lui pose des questions et ceci est pareil avec plusieurs autres professionnels de la santé. Je lui ai posé d'autres questions à propos du vaccin auxquelles elle a répondu avec presque impatience. Je n'ai donc pas pu posé toutes les questions que je voulais à propos de ce vaccin. C'était comme si je la dérangait. Inutile de dire que je ne ferai plus jamais aucun vaccin à cette pharmacie. C'est dommage parce que toutes les autres personnes avec qui j'ai fait affaire au comptoir des ordonnances pendant des années ont donné un service exceptionnel. Mais après ce qui est arrivé aujourd'hui je ne sais pas si je retournerai même pour mes prescriptions mensuelles. Vraiment décue!!!!!

Ramin Mirhaj

All of the staffs are expensive and has no any friendly cashier

Martha Filion Chan

Very reliable and pleasant staff. Always a nice Smile. Feels good

H K

Omg I don’t recommend this Pharmacy to anyone. Pharmacy employees are very unfriendly. I wish the owner take customer’s feedbacks seriously and improve their customer service.

Prof Mac

Closed when it’s supposed to be open!

kaj dji Vaj

Not that bad but really need to improve the technician's customer service. Warmer service is need it

Industrial fear

Standard pharma.

Nas

No customer service there, cashiers are just lazy to do there jobs, especially after these self-checkout were installed. That lady refused and when I said I was paying cash, she gave so much attitude.

Amina Tahsi

PLEASE RESPECT THE HOURS ON GOOGLE. This doesn’t make any sense closing a drugstore at 6 on the weekends the least you can do is update your online hours on google so people won’t show up after you close.

akram abdelmalek

(Translated) Unbelievable I went to buy a cream. I am told that the price is $ 55. When I pay, I am told that there is an error and that the price is $ 80. So I ask for the name of the product and I look at the price on the internet then I decide to cancel the purchase because the cream is sold for $ 55 everywhere. and the oddly the price becomes $ 55 again. It is very funny... (Original) Incroyable je suis aller acheter une crème. On me dit que le prix est à 55$.Au moment de payer on me dit qu'il ya erreure et que le prix est à80$. Du coup je demande le nom du produit et je regarde le prix sur internet puis je décide d'annuler l'achat car la crème est bien vendu 55$ un peu partout. et la bizarrement le prix redevient 55$. C'est très drôle...

Garshasp !

OMG. They are terrible! First time, After more than half an hours, They gave me wrong medication and I had been overcharged for that and it took 30 minutes further to makeup! Second time, I was in front of reception desk for 15 minutes and no one cared about me and took 30 minutes to receive my medication ! And again last night I went there to pick up my medication, I've been charged for one month but in the pills' bottle there are just for 15 days! They really drive me crazy! The cashier was rude and impolite as well. In one word, Don't waste your time, money, energy and save your day!

Sarah Yalbmert

(Translated) The pharmacists are very nice and attentive (Original) Les pharmaciennes et cosmeticiennes sont très gentilles et à l'écoute

Mélanie L

(Translated) Slow service. A single cash clerk caught with a disgruntled customer trying to have an item exchanged. The only other open case was the cosmetics store, where the employee gave endless product advice. (Original) Service lent. Un seul commis aux caisses pris avec un client mécontent tentant de se faire échanger un article. La seule autre caisse ouverte était celle de la cosmétique, où l'employée donnait d'interminables conseils sur les produits.

Chantal Trudel

(Translated) The staff does not want to serve customers ... worse than that, you die (Original) Le personnel n'a pas envie de servir les clients... plus mediocre que ça, tu meurt

G L

Security guard staring at you and following you around like you're gonna snatch up $2 soap refill. Will never go back.

S. Pearson

In general I'm satisfied with this pharmacy. I buy items & pick up prescriptions regularly; the cashiers run the gamut from extra helpful to a tiny bit unfriendly but most are professional and other staff are helpful.

Seb Dube

(Translated) One of the worst pharmaprix I've seen in my life. Never anything on the shelves. When there are specials the products are exhausted quickly. Employees do not seem to know where they work (Original) Un des pires pharmaprix que j'ai vue dans ma vie. Jamais rien sur les tablettes . Quand il y a des spécials les produits sont épuisés rapidements . Les employés ne semblent pas savoir ou ils travailles

Boian Kolev

Very helpful staff, thanks to Navindra for his solution to my problem!

habs 1087

Avoid this pharmacy like the plague! Woman pharmacist has an extremely bad attitude. Not customer friendly at all. Plenty of other pharmacies to go to in Lasalle.

Marie-Eve Zbierski

(Translated) Worst customer service at the pharmacy counter. 2 ladies (including one who is the pharmacist owner) who tells their respective woes with a language unprofessional (sacred) while I wait and despite a look of the owner she ends his discussion with his colleague without welcome me. Finally she came to see me but made the decision not to help me! (Original) Pire service à la clientèle au comptoir pharmacie. 2 dames (dont une qui est la pharmacienne proprietaire) qui se raconte leurs malheurs respectifs avec un language peu professionnel (des sacres ) pendant que j'attends et que malgré un coup d'oeil de la propriétaire elle termine sa discussion avec sa collègue sans m'accueillir. Finalement elle est venue me voir mais à pris la décision de ne pas m'aider!

Iryna Nishchemenko

Expensive. For a behind the counter medication that cost me 4.87$ at another pharmacy (the same evening), this Pharmaprix wanted to charge me 16$.

Fernand Gauthier

(Translated) Entrance from the parking lot, no big baskets, lack of speed at the cash desk, a smile would do a lot of good, (Original) Entrée côté stationnement, pas de gros paniers, manque de rapidité à la caisse, un sourire ferait un grand bien ,

Kei Nara

Sometimes closes before they are supposed to

Amir Asalani

Good service

Milka Ruiz

In the morning the staff has a bad mood. I went to buy medication at 9:20am. I was the only customer. They took my order and asked me to wait 30 minutes. The mall was closed at that time. I had to walk around the pharmacy for about 25 minutes. I came back to the counter and the man working there with a bad aptitude told me they were going to call me when ready. I sat in the chair they have there for customer and I felt they were mad -really strage. Immpossible to walk around the pharmacy for one hour.

Michel Vallee

(Translated) .there is a lot of balance i like it (Original) .il y a beaucoup de solde jaime ca

Paulo da Silva

Avoid pharmacy at all costs, horrible service. Pharmacists and techs are rude and give unsolicited advice that goes against the doctors prescriptions. Will not go back there.

Tony W

Rude staff and bad service

Stephen Rayfield

They don't even deserve 1 star Pharmacy has the worst service And the person answering the phone is rude and unprofessional. My mother came back from the hospital after almost dieing, and had to wait more then 6 hours for the pills to be ready, so she went the whole day with out taking anything. Great job of taking care of people.

Steeve Bolduc

(Translated) I hate being forced to take the self-service checkout, I'm going to change pharmacy for another with service (Original) Je déteste être obligé de prendre la caisse libre service, je vais changer de pharmacie pour une autre avec service

Buahra Nadir

Post Canada’s office functions on its own timing on the desk here .. Saturday sundays are worst .. they closes at anytime they wanted ..

Elena Elena

Please save your money and your nerves and go to buy your medication elsewhere . Usually they have 4-5 employees behind the counter but if the one who takes information from a client is busy or is on the phone, you will wait forever to be served. If you ask someone to help , you will be yelled at.

Adeel Hussain

Like most other pharmaprixs

Stephen Lemish

No room to pack up the stuff you bought so you must do it on the floor and if you ask the cashier for help she looks at you like you are crazy. I asked her to move the flowers so i could use what little space there is but she said she wasnt permitted to do so. Shopping at Pharmaprix has become an unpleasant experience. When pointed out to management they don't care.

SARADOS M

Great pharmacie and staff is very nice.

Amy W

Flu shot has never been faster !

Sonia Lacharité

(Translated) My pharmacy since always! However, I find children's vitamins to be expensive compared to other drugstores. (Original) Ma pharmacie depuis toujours ! Cependant, je trouve que les vitamines pour enfants sont dispendieuses par rapport à d'autres pharmacies.

Hich akk.

(Translated) very bad service! (Original) très mauvais service !

SUZIE VIBERT

(Translated) The cosmetics attendant by the name of Alycia served me very professionally and she is very knowledgeable. Well done Alycia. (Original) La préposée au cosmétiques du nom d'Alycia m'a servi de façon très professionnelle et elle est très compétente. Bravo Alycia.

Alain Ouaknine

The service is very sloppy They don't pay attention to choose a medication that is covered by the insurance And before ordering we asked for the brand that was covered by the insurance Total lack of professional service

Danny L

Cashier spoke to me only in french even though I asked her a question in English. She made ZERO effort and was extremely rude. Also, told me I couldn't buy a gift card or lottery with a credit even tho this wasn't indicated anywhere. She had no tact and was rude the whole time. If she's so miserable maybe she should go work elsewhere

Linda Demers

(Translated) Very bad service. The price accuracy policy is not respected. (Original) Très mauvais service. La politique d'exactitude des prix n'est pas respectée.

Simon Barré-Brisebois

(Translated) For several years, my father and I have been shopping at this Pharmaprix for our purchases of drugs and other products. And me during the year 2014, I had started to buy several times XBox gift cards, Playstation, Itunes, etc. for my online purchases. Until January 21, 2015 when the cashier at the counter refused my $ 100 tickets with which I wanted to pay for my purchase. She said the tickets, which my grandmother had given me for Christmas, were too old for their system. And when I insisted on mentioning the stores with which I had spent other hundred dollar bills printed at the same time, the cashier went so far as to call the manager of the day; a guy who did not even bother to show up for me, to stand at the counter, and relied only on the cashier's explanations. From there, without taking the professionalism of checking his notes in his hands, this haughty individual said that these were not valid; all this without even speaking to me and speaking only through her cashier who, meanwhile, smiled at me condescendingly and falsely sorry saying that she could not accept my tickets. What made me so furious that I left the place without even saying goodbye and a Happy New Year. Instead, I went straight to the Maxi at the Dorval Gardens shopping center where I could spend my two $ 100 tickets on the gift cards they offered. And that night, me and my father, furious too, complained to Pharmaprix senior management through e-mails, recounting my incident, my valid purchase at Maxi, and taking the attention of mentioning what happened to Joe Shebib who left a comment on Google Plus and who, like me, has been dealing with mediocre and despicable little cashiers who refuse to do their job and invent their own rules knowing that what they do is not correct. From there, senior people from Pharmaprix, to whom my father and I wrote, contacted the store and the staff, and told us that they were sorry for what had happened, that my 100 $ were totally valid and usable, and the cashiers and manager had refused my tickets believing they were American! Of course, as if nobody knows that the American notes are only green and that the hundred-dollar Canadian bills are brown with the words "Bank of Canada" and "Canada". Which is really taking us for idiots and a good example of bad faith on the part of store employees. Moreover, being myself a childhood friend of the user Shmuberry who, too, left a furious comment of his experience with this Pharmaprix, I retain from this store, and since January 2015, a deep disgust and contempt. In fact, I am now boycotting Pharmaprix, preferring either the Jean Coutu or the Maxi for my purchases of gift cards. Because in the end, I remember that if my grandmother had come into this Pharmaprix with her $ 100 bills to buy a drug or any product, well she would have been treated the same way as me and Mr. Joe Shebib. With a total lack of professionalism. (Original) Depuis plusieurs années, mon père et moi magasinions à ce Pharmaprix pour nos achats de médicaments et autres produits. Et moi pendant l'année 2014, j'avais commencé à acheter à plusieurs reprises des cartes-cadeaux XBox, Playstation, Itunes, etc. pour mes achats en ligne. Jusqu'au 21 janvier 2015 où la caissière au comptoir a refusé mes billets de 100$ avec lesquels je voulais payer mon achat. Elle disait que les billets, que ma grand-mère m'avait donné pour Noël, étaient trop vieux pour leur système. Et quand j'ai insisté en mentionnant les magasins avec lesquels j'avais dépensé d'autres billets de cent dollars imprimés à la même période, la caissière a été jusqu'à appeler le responsable du jour; un type qui ne s'est même pas pris la peine de se présenter à moi, de se tenir au comptoir, et ne se fiait qu'aux explications de la caissière. De là, sans prendre le professionnalisme de vérifier entre ses mains mes billets, cet individu hautain a dit que ceux-ci n'étaient pas valides; tout cela sans même m'adresser la parole et en parlant seulement par le biais de sa caissière qui, quant à elle, m'a sourit d'un air condescendant et faussement désolé en me disant qu'elle ne pouvait pas accepter mes billets. Ce qui m'a rendu tellement furieux que j'ai quitté la place sans même dire au revoir et un Bonne Année. À la place je suis allé directement au Maxi du centre commercial Jardins Dorval où j'ai pu dépenser sans problème mes deux billets de 100$ sur les cartes cadeaux qu'ils offraient. Et ce soir là, moi et mon père, furieux lui aussi, nous nous sommes plaints à la haute direction de Pharmaprix par courriels, en racontant mon incident, mon achat valide au Maxi, et en prenant l'attention de mentionner ce qui est arrivé à l'usager Joe Shebib qui a laissé un commentaire sur Google Plus et qui, tout comme moi, a eu affaire avec des petites caissières médiocres et méprisables qui refusent de faire leur travail et s'inventent leurs propres règles tout en sachant que ce qu'elles font n'est pas correct. De là, les gens hauts placés de Pharmaprix, à qui mon père et moi nous avons écrits, ont contacté le magasin et le personnel, et nous ont dit qu'ils étaient désolé de ce qui s'étaient passé, que mes billets de 100$ étaient tout à fait valides et utilisables, et que les caissières et le responsable avaient refusé mes billets croyant qu'ils étaient américains! Bien sûr, comme si personne ne sait que les billets américains ne sont que verts et que les billets canadiens de cent dollars sont bruns avec les mentions "Banque du Canada" et "Canada". Ce qui est vraiment nous prendre pour des cons et un bel exemple de mauvaise foi de la part des employés du magasin. Par ailleurs, étant moi même un ami d'enfance de l'utilisateur Shmuberry qui, elle aussi, a laissé un commentaire furieux de son expérience avec ce Pharmaprix, j'en retiens de ce magasin, et ce depuis le mois de Janvier 2015, un profond dégoût et mépris. En effet, je boycotte désormais Pharmaprix, préférant soit le Jean Coutu soit le Maxi pour mes achats de cartes-cadeaux. Parce qu'au final, j'en retiens que si ma grand-mère s'était pointée dans ce Pharmaprix avec ses billets de 100$ pour acheter un médicament ou quelconque produit, hé bien elle aurait été traité de la même manière que moi et monsieur Joe Shebib. Avec un manque de professionnalisme total.

Donald Jacques

Good

Kitty Beaulieu

It is Jan 28th 2018 around 3:35pm. I was patiently waiting to be served at the pharmacie cashier. One young lady was serving the customers before me and one of the counter was opened but the blond older cashier was standing away from the counter doing nothing. She saw me standing there but did not attempt to serve me or even acknowledge me. 5-7 minutes later, her friend showed up to pay her purchase and all of sudden, the older cashier came up to her post and start serving her friend. It was outrageously unprofessional and worst of all, it is not the first time with this particular cashier for her rudeness and cold heartedness. She is one of the bad appples that ruins the reputation of this pharmaprix.

Charles-Henri Dumont

(Translated) Nice atmosphere and good presentation, customer service is excellent. (Original) Belle ambiance et bonne présentation, le service à la clientèle est excellent.

Francis Roy

(Translated) Buy a razor today, and I'm not buying the right phone to find out if I can get a refund, the manager answers me wash you buy today yes 15 minutes ago, so in normal temp we do not return but if you come before closing we will pay you back no problem, I move quickly to be on arrival before closing, and I am told that it is a misunderstanding between the managers and that have can resume the article .... seriously I phone before so as not to move for nothing and in the end I am moved for nothing ... not to resume the article due to the pandemic I understand my I ask a manager on the phone to have the right time if I can change and I move and I am returned debort by your poor communication ... (Original) Achette un razoir aujourd hui , et je nest pas achette le bon je tellephone pour savoir si je peux me faire rembourse, le gerant me repond lavez vous achetter aujourd hui oui il y a 15 minute , alors en temp normal nous ne reprenon pas de retour mais si vous venez avant la fermeture on va vous le rebourser pas de probleme , je me deplace vite pour etre sur d'arrive avant la fermeture , et la on me dit que c'est un mal entendu entre les gerant et qu'ont ne peux reprendre larticle .... serieux je tellephone avant pour ne pas me deplacer pour rien et au final on me fait deplace pour rien ... pas reprendre larticle du a la pandemie je comprend mes je me renseigne a un gerant au tellephone pour avoir l'heur juste si je peux lechanger et je me deplace et on me retourne debort par votre mauvaise comunication ....

Ray

HORRIBLE SERVICE FROM LISET LABRADA, she’s the technician. She was rude and unprofessional! I couldn’t find the word to tell her how bad she is at work. I was waiting for 35 minutes just to pickup my medication... the pharmacist was okay.

M T

No client consideration at all,

Alexey Kamyshev

Will try to avoid this pharmaprix in the future

Caa212156 Gmail

(Translated) Good attitude and service from the tall young man (Original) Bonne attitude et service du grand jeune homme

isabelle Price

(Translated) Very helpful and attentive to our needs (Original) Très serviable et attentionné à nos besoins

steve stevelaps@hotmail.com

(Translated) Pharmaprix not strong .. Offer a special .. Beginner Saturday morning .. They do not even have the products .. 4 pharmaprix and none in one .. False advertising just to attract customers .. No more pharmaprix (Original) Pharmaprix pas fort.. Offre un spécial.. Débutant samedi matin.. Ils en ont même pas le produits.. 4 pharmaprix et aucun en on.. Fausse publicité juste pour attirer des clients.. Fini pu jamais pharmaprix