Reviews of Maple I.D.A. Pharmacy (Pharmacy)

Brianna Robinson

I have been going here for years & the staff are all amazing people who work soo hard! They are incredibly friendly & I could say this is the only pharmacy I’ve ever been to where I actually felt so comfortable with all of them! I really appreciate that so with that being said, they definitely deserve five stars. :) Also seriously, Thank you to all of you for working during these tough times & always being so positive. I really do appreciate it. Stay safe !!

Kira Hu

A lot of the 1 stars seem due to poor customer service, I guess it really depends on who you get. I've only ever interacted with 2 gentlemen (1 named Sam, another whose name I don't know but he wears glasses and usually works in the "drop off" section). Both are incredibly friendly and efficient - key traits we as customers look for, yet are possessed by so few pharmacists. But if you happen to get these two gentlemen, you're set. Also appreciate the large selection they have. The closest Shoppers doesn't have my (slightly obscure) Rx, another one has it but takes over an hour to refill, this pharmacy has it AND only takes 10 minutes tops. If you live around here, check them out before the bigger chains.

Braydon Hunter

Beware of this pharmacy, if I could give zero stars I would. The manager/pharmacist is unbelievably rude and disrespectful. She needs a major attitude adjustment and lessons on how to properly speak to her employees and patients. Do yourself a favour and get your prescriptions from a different pharmacy!!

Kim Gilmour

I have been with IDA and this location for over 20 years. Fantastic people who are very caring and thorough how to take medications. If you're in this area, I would definitely recommend this pharmacy.

Steve Warner

Been getting our prescriptions from this location for years. Never had an issue in 20 odd years. Ownership has changed over the years and the staff have come and gone, but all have provided excellent service. Never been rude to me or my wife.

PJ G

Bad experience with one pharmacist, the same pharmacist a few weeks ago told me that he couldn't renew my prescription because my doctor had passed away. Fine....so I went to see my GP to receive a new prescription for 4 months and dropped it off. But did not need a refill at the time. Yesterday, Friday the 21st of September, I was packing for a 15 day business trip and I noticed I only had capsules for 13 days. I rushed to the pharmacy before they closed to get 2 capsules. Because it is a controlled substance, the pharmacist refused to give me any capsules. I offered to show him my plane tickets and itinerary but he said I had to call my doctor. There's no doctors I know that work on Friday nights besides I never would have bothered my doctor for to capsules... I understand the strict rules on controlled substances however in order to support the pharmacist's decision to suply me with 2 capsules, he had proof that as of the 4th of October he can renew the prescription for 60 capsules, he knows and his files indicate I've been taking this for three years , he could have taken copies of my itinerary as supporting documentation for the decision.... life happens Mr Pharmacist and logic prevails.

Christy Jeffray

Been going here for 15 years... the people are amazing!!! Very efficient, professional and friendly

Moheb Girgis

The staff is very friendly and pleasant to deal with. I feel like they truly care about their customers.

Marta McAuley

I have only been dealing with this pharmacy maybe a year. I find the women in the pharmacy to be rude and very poor at her job. During this short period of time she has made two errors with my prescription and she just has a so what attitude your wrong and she is right and never apologized. She has a f...you approach. I am taking my business elsewhere and making sure everyone in. the neighborhood know Totally unacceptable.

Vs Sm

Beaware! These guys require to produce your Health Card. Such an ignorant service should be out of business.