"Oh your Aunt died just months after another family member passed, Too bad for you huh?" was the impression I got from Metro today.
Until today, most of my experiences with Metro have been good, but today was a breaking point, not only for me to bring me 5 star review down to 1 star, but for my family and how I appear to them, let me explain...
I was called by my Mother this morning with some very unfortunate news, at first she wouldn't even tell me over the phone, she simply told me to get ready and quickly, we had to go to Owen Sound, as she finally told me in her follow up call, my aunt had passed away.
I called Metro and asked them (as I cried nonetheless) to please get my medications ready, as I had to leave the city and would not be back until 2-3 days after they were due to be released, I told them my Mother would be picking them up on the way to pick me up and leave town, I told them my Mother could explain it to them, as I was having a hard time not crying when speaking about this news I had just received, at first the girl on the phone said "No Problem" and acted as if she was getting my medications ready, after about a minute on hold, the pharmacist picked up, and told me they weren't going to release my meds, even though they fully were able to as the conditions say that in an emergency you can get your medications.
I was so angry and having such a hard time speaking, that I simply hung up, I am now sitting at my place, as my family drives hours away without me, I didn't want to go to a Celebration of Life, and a Funeral in the condition I would be in by the time I went a day without my medication, especially my anxiety medication, as it was sure to be an anxiety ridden week, and still is, the pharmacist told me I could call my Dr on Monday, and get him to send in a script to an Owen Sound pharmacy, which not only can I not do without the ID I need, but also because my Dr is off for 2 weeks.
To summarize, I'm now going to be regarded as simply selfish or uncaring by my extended family, there's nothing I can do to justify not being there in such a time of need, I honestly feel so depressed right now that I haven't stopped crying all day, all the pharmacy needed to do was put my medications together so I could be there for my Uncle and my Cousins, but this was too much to ask I guess, so I am changing my 5 star review to a 1 star review, and at the least, I expect a sincere apology from that pharmacist, not that an apology will fix the years of hate I am going to receive for not being there, but I thought it more respectful to not be there, than to be so sick that I make my family feel even worse than we already do.
R.I.P, I will miss you like crazy