Reviews of Gourlay's Pharmacy (Pharmacy)

Krystine Von Doom

Helpful and polite staff. I was worried that due to them being in a tourist town that prices might be high - I was wrong! Thank you Gourlay!!!!

C FRIESEN

A great place with a very friendly staff, highly recommend! They were able to give multiple options and provide exactly what we needed.

Shannon Bartley

Always treated with respect and they make sure all my needs are looked after. ????

Athanasios Mentzelopoulos

Great Pharmacy. Friendly, knowledgeable staff. They saved my wife from an allergic reaction, picking up on the fact that something prescribed by her family doctor was in fact harmful to her.

Savanna Yeager

Unpleasant service on several occasions. The pharmacist was rather rude to me on the phone today. Usually I let those kinds of things go, but I've had too many negative experiences with them. Will be filling my refills and doing business with IDA from now on.

Jamie Bowman

Went to Gourlays today for the first time, older lady that helped me at the cash register seemed super unfriendly. Looked at me once and then ignored me didn't say hi or anything, I hope race didn't have anything to do with her attitude.

Anaïs Bnn

Just rude. You come in to ask for help and advise, and the woman at the counter just didn’t seem to have any interest in helping you. We were talking to her for less than a minute and she stretched her hand to the customer behind me to take his stuff to get his payment, while I was still talking to her. How rude. My partner too was shocked. Are you here just for the money or to help people to heal? Maybe you should reconsider your profession.

Suzanne Nolan

Scheduled a covid test at Gourlays for return to USA. Took test.. picked up results within hour and did make it through airport checks. Fell on icy road out front of Gourlays. Someone helped me in and pharmacy tech was so kind to be sure I was okay.

Ola Ojoye

It well stocked pharmacy and well located

MarcoinTheMountains Michayluk

Locally owned and very good with discretion I'm a very happy customer

Brandon Heniuk

Great pharmacy with helpful staff in a pinch when you’re travelling

Andrew Forward

Absolute treat! We arrived to Banff and were missing some medication for our son. Team at Gourlay’s helped sort us out! Whole experience couldn’t have been better! Just a nice group of people.

Joe Isbell

Shelley the pharmacist is great! Super friendly and helped me solve a medication problem while visiting from Houston!

Mike E

Awesome service and a great little gem in Banff. Was in town for a bit and needed a prescription filled...they were one of the only ones in town that were open and had what I needed.

Rhonda e

Everything you could need and staff who go the extra mile!

David Monminie

Fantastic staff. They remember my name and remember my history. they always provide important information regarding the drugs I'm putting into my body.

Patrick Reed

Was fantastic service. Forgot meds while on vacation, Gourlay's was abe to come to my rescue as a prescribing pharmacy . Thank you much

Mary Paston

The staff at Gourlay's are competent, compassionate and caring. Our town is fortunate indeed!

Toni Newton

Waited so long in line with zero acknowledgement (only person waiting). All I needed was to be pointed in the direction of a good “cold & flue” medication box + some vitamins like C & Garlic or similar. Did not get help from the staff member instead had to wait for a pharmacist to stop what they were doing to take me to the item on the shelf in the store. Not very helpful & soooo long.

Dee Handley

Realized that I did not bring enough of my blood pressure medicine so stopped in and the gentleman who greeted me got all my information and told me to give him about a half an hour. When I returned my prescription was ready and I was in and out within five minutes with a 14 day supply. Loved this place!

Micheal Riley

I booked an Antigen test to go back to the USA and i was rejected at boarder. Apparently this pharmacy is not approved with the airlines. Just cashing in... I had to pay for another test. nightmare... NOT RECOMMENDED.

Lisa Martin

Quite unfriendly service for a pharmacy. I had a prescription to pick up earlier this week, this first time I went in it hadn't been sent over yet from the doctor (no one at fault here) and they recommended I come back in 15 minutes. When I returned to see if it had come through, I began speaking to the two ladies who were in before and they were looking to see if was ready. One of the male employees decided to cut in and berate me for not telling him what day the prescription was from, while I was trying to give one of the other pharmacists my last name and then told me he couldn't help me if I didn't give him any information. Not sure why he felt the need to insert himself into a situation that was being handled by two other staff members, its hard to talk to 3 people at once with a mask on. They still didn't have the prescription, which was fine. I came back later that afternoon (hoping there were some different staff on). My script was ready. The phone rang during my transaction and she fully just cut me off mid-sentence to pick it up and proceeded to not even make eye contact for the rest of the interaction. Shoved my prescription at me at and then held up the EFTPOS machine while looking away, still chatting on the phone. I had questions about direct billing and the medication I was getting but it was clear she had no interest in serving an actual customer. No verbal confirmation about what I was being given, side effects, or any other info you typically get given when you pick up a new prescription. The staff at IDA are always friendly and helpful. I recommend going there instead.