Reviews of Welland RONA (Pest Control)

Beverly Duke

Good service

Ashtyn Plante

Horriable service waited a half hour had to load my own vehicle no one in the lumber yard had to honk just so I could exit the lumber yard will not be returning

C Zolof

Great store, and very helpful on finding items. I find the weekend staff are not as knowledgeable, however they are still friendly and try :)

Irshaad Nizrudin

Friendly and helpful staff members

Brett p

Little disappointed, as a contractor they messed up a few orders and didn’t fix the issues wasn’t a money thing, just wrong product and they refused to make it right even tho my paper work was not what I got

Austyn Kahgee

Everything u need

Glen Servos

This store has improved with the new Manager (Jose) but still has a long way to go regarding "Customer Service". Their installation service is terrible. Two and a half months to get a garage door ordered and then add an additional 4 weeks for delivery..... this is absolutely awful! This seems to be pretty typical of the installation staff and related service.

Tyler Mallory

I don't usually have a great experience at Rona, but tonights was by far the worst. The only staff that seemed to care I existed was the security guard. He didn't help me find what I was looking for and only glared at me while following me around the store. I don't know what's going on with Rona, but one more experience like tonights and it will be my last. (The cashier was very friendly)

Richard Lang

Another "go to" for me, can find anything you need for a home repair here.

Carol Isaac

Great curbside service

pete mulder

They never have anybody around ask questions The welland Rona on primeway drive is garbage

gord whalen

Don't go to the service desk and ask if they carry an item.Answers like probably not without actually looking it up is as helpful as curbside pick up.Hey Rona service desk making it impossible for me to price a job using pressure treated lumber seems counter productive.I went to Home depot and priced it out in minutes.You should rethink who works that service desk.

Dallin Schoen

This Rona is decent. They delivered all the wood for my deck for free and the man who was very nice. Carries most stuff you'd expect.

DAS COOL

Rona should pack up lea

Max Power

It started as a joke, but one of my friends coined the phrase “Rona specializes in disappointment” as they were always terrible when we went there for something. Every time I’ve gone back, they’ve never once failed to live up to that reputation. Can never find any staff to help, and if you can, they’re just as clueless as me as a customer where something is. And it wasn’t usually a surprise if they didn’t have what I was looking for, but if they did, it was a surprise how pricey it was compared to other comparable retailers. It’s usually a last resort now to go here, if I just can’t find something specific anywhere else locally to Fonthill or Welland.

Chris Dobson

Great store

mark ramella

Helpful staff

Carolyn Brown

The service is fast friendly and in my opinion a very pleasant experience all the way around

Capt. John Swallow

Advertised "curbside pickup" is poorly managed. Confusion about orders, no marked parking area, staff slow to answer the phone.

Arsh

Excellent coustemer service..

Crystal Matthews

It was nice to have a greeter at the entrance sanitizing carts in this new normal with covid-19 also they had the Christmas decorations in the entrance aisle so it looked nice. Social distancing and masks please

Manpreet Singh

Amazing place to find stuff for home

I am She

Great products and service.

Dave Huffman

Not the huge choice of items as Home Depot, but miles ahead in customer service. Employees always easy to find and always glad to help.

Greg Eckert

Limited stuff at this store compared to well stocked competition

Harvey Thiessen

Always find what I need here.

Scott Pellow

Great staff

Andrew C

You know, I can't complain. It's the closest big home hardware store in the Welland/Pelham area. It doesn't have everything, but it has a decent selection. I bought the simple barn door shown here at a fair price and it was in stock. I've bought basement well covers - and when I got the wrong kind, the return was super easy. Prices could be more competitive.

Doug Pritchard

Love

Cherie C

Day staff are knowledgeable and friendly. Pretty good selection on materials, more on the building side rather than cosmetic side of renovations!

James Gomm

Well stocked good staff

Vinod Patel

Good to get needy things for home repair,upgrade or add on structures.

TANYA Summers

No one offers to help and when you find someone he tells ya he dont know he's new

Heather Kelley

Love the people at the contractor's desk. Always helpful (and funny)

Max Maxwell

If I could give no stars I would, we needed blinds cut and waited 10 mins and no one showed up after someone being paged twice so we left, went back next day and had someone paged 4 times and waited almost 25 minutes for someone to help us. This store is understaffed and has no one trained to cut blinds. Poor management, will not go back there even if you paid me to!!

Tee McD

Great service! Great store.

Kristina Clarkson

Waste of time and money. Most of the time they won't have what you need and will have you running around saying it's in stock when it's not

Melanie

I usually really enjoy going to Rona however last night my spouse and I were picking up lumber from the yard. He spent maybe 2 to 3 minutes strapping it into our truck and was told he was taking to long? Apparently the yard staff feels it's better to drive off with an unsafe load and confirmed that during our brief conversation. We get that it's a pandemic but when the yard is pretty much empty safety should still be a priority.

Name m

Regular store and not too many people. Workers on the floor are not completely helpful when they tell you where to look by aile number. Im asking for help because Ive already been there and need help...

Bryan Fligg

Good location. Well stocked, friendly helpful staff. Many orders placed throughout covid and staff did good job of getting orders out. Had to wait really long one time for a big order but was understandable. Thanks for the service ????????

Annie Mike mike

Make your house news again Rona have more check what you can do for your happy again you can

Krystal Dobransky

Pet friendly!! It's nice to be able to go to locations where my fur baby is allowed to go. Staff is friendly too.

Ron Latulippe

Never try and get information by phone. IMPOSSIBLE.

Travis-James Haycock

Went to get salt one day, one lady was very clearly trying to avoid me when I approached her to ask where I could find the salt I was looking for. Fortunately the guy at the register was helpful and willing to help.

Mike Spiridonov

Great staff. Very friendly

Rodney Wolfendale

Courtest staff, had product in stock and next day delivery. Very satisfied.

A M

Very helpful.....exchange policy can be a little slow and tedious.

Craig Brennan

Just grabbing my morning wood

Bruce Kaufman

Great place to shop. Unfortunately did not have what I needed but did get something close that I could use. Had to cut the pieces to fit. Satisfied overall.

Manuel darosa

(Translated) Soso (Original) Soso

Mike B

Brad at the commercial desk is professional and organized. Responds quickly to email orders and always takes care of any of our guys whom are purchasing in person on behalf of the company.

x_X_x_an_intersting_name_x_X_x

Wood

Howard Laviolette

Fast service

Tom Moore

Had an exchange because of faulty light and didn't have the receipt anymore. They did the exchange anyway. Very happy.

Kevin S

The aisles in this store, for a building supply store are pathetic. 2 carts can hardly pass eachother. And God forbid there is a product display in the aisle as well. We also got attitude when we asked to have a large item brought down from the shelf. It was a galvanized 5x6 garage door. The associate made a big deal about having to get "harnessed up" to get it down. Best part was it was missing parts. If it wasn't a "save the tax weekend" we would have just left our cart and went to Lowe's in the Falls. What a joke this place is. So many 1 star reviews with all similar complaints. And obviously nothing being done by management or head office. Shut this place down and turn it into a Lowe's!

Angela DiFruscia

I've only been to this location once and that was a few minutes ago. Was met by a very nice young man who didn't have an issue asking for help from someone more knowledgable in that specific department which I really admire. He brought us over to another really polite young guy named Scott from the electrical department who was very apologetic about not having what we needed, but didn't hesitate to give further knowledge on the topic and suggest other resources that may work. He didn't leave it at just because they didn't have the product, it was no longer his problem which was really nice.

InsideNiagara

Friendly staff, great service, good choice for a #smalltown hardware/lumber store. Pressure Treated wood not all that great at Primeway Drive location, but you can pick and choose most days. Delivery to curbside on time and correct. Thanks.

Frank Fazzalari

A far cry from a Home Depot or Lowes!

Houssein El Ali

(Translated) My dad and I were looking for materials to build a fence in August. There was a language barrier so we felt hopeless. Fortunately, the service desk called Kaden from the lumberyard, who knows French. He was very helpful in helping us find and get everything we needed (concrete after mixing, 4X4, 1x6, 2x4, stepladder, screws, etc). He had very good attention to detail, active listening and great communication skills. Without his help, we would not have been able to build our fence. My dad and I were looking for material to build a fence in August. There was a language barrier so we felt hopeless. Luckily the service desk called Kaden from the lumber yard who happen to know French. He was very helpful with helping us find and get everything we needed (post mix concrete, 4 X4, 1x6, 2x4, step ladder, screws, etc). He had very good attention to detail, active listening and great communication skills. If it wasn't for his help we wouldn't have been able to build our fence. (Original) Mon père et moi recherchions du matériel pour construire une clôture en août. Il y avait une barrière de la langue, donc nous nous sentions désespérés. Heureusement, le bureau de service a appelé Kaden de la cour à bois, qui connaît le français. Il a été très utile pour nous aider à trouver et à obtenir tout ce dont nous avions besoin (béton après mélange, 4 X4, 1x6, 2x4, escabeau, vis, etc). Il avait une très bonne attention aux détails, une écoute active et de grandes compétences en communication. Sans son aide, nous n'aurions pas pu construire notre clôture. My dad and I were looking for material to build a fence in August. There was a language barrier so we felt hopeless. Luckily the service desk called Kaden from the lumber yard who happen to know French. He was very helpful with helping us find and get everything we needed (post mix concrete, 4 X4, 1x6, 2x4, step ladder, screws, etc). He had very good attention to detail, active listening and great communication skills. If it wasn't for his help we wouldn't have been able to build our fence.

John Gilmour

Like other chains, they are pretty much all alike.

Sarah Eckert

Wish there was more selection, I keep going in there and walking out with nothing. Maybe it's just the items I was looking for but I'm not entirely impressed.

Griffin Gonnsen

Sherri and lori fixed my problem as soon as i spoke to them

Frank DeChellis

Between this Rona store, Cox Home Hardware and Canadian Tire, I never have to leave Welland for what I need. From front door to back of the store, the staff is very helpful. One young man (Ethan in Contractor Services) even checked if Canadian Tire next door had what I needed in stock, and even told me what aisle to find it in. Finally, they were awesome during curbside pickup time.

Crystal Kolomas

Great friendly service. Clean store.

Christina Comfort

only large hardware store. two cashiers open. jammed at cash out. give yourself time to hang out in a line

Raymonde Masson

I am liking Rona more and more. I found a helpful staff member. For customers that means a lot.

Yvon I

They didn't have the multi tool I was looking for.

Brent R

I shop here often to find things to complete my projects. A few months ago I bought a battery operated drill which broke within a week and had no problem return it and buy another brand. Service has been slightly slow time to time,but the staff is their when you need them.

Droopy McCool

I placed an online order where all the items were listed as 'pick up in 2 hours'. After the order was placed and paid for, then confirmation page had a warning that the order could take 1-2 days due to high volume. At 5 pm the next day I received an e-mail giving me a refund for one of the items, which I assume was because they no longer had the number of that item in stock. Cancelled the entire order and I will take my business where it might be appreciated. Waiting 2 days for an order that was promised in 2 hours only to have it changed without warning is unacceptable. Now I have to wait 7 days for my refund, so my vacation project will not get done this year.

Matt Nault

As a contractor I am repeatedly disappointed with the Welland location. They constantly waste customers time and the only good department is the contractors desk. The lumber yard associates never flatten any piles and wood is often twisted.

Tulip K

At the begging I wasn't so happy but at the end is all good. I bought a linen cabinet for my new bathroom but was broke, so I returned. I was waiting for my new linen cabinet, I have to say that I had a lot the help from the staff and manage. We had a few phone calls and my new linen cabinet came in excellent condition. The manage was supportive, courteous and understanding person. Thank you again!!!! I will comeback when i start on my kitchen renovations.

Ivon Ipperciel

I'm usually satisfied with Rona, and today was no exception.

Randy Doan

sucked waiting in hot sun to get in with many scared customers

Brenda Fowler

My go to for paint and other things. Always walk out with more than I went in for!

Diane Unger

First they send a defective fridge with a company that had No problem removing the back door to allow the fridge to get it in safely. But the fridge had to be returned. It was damaged . The 2nd fridge they replaced for us the workers didn't want to deliver and refused to remove my door to bring it inside unless I signed a waiver so they were not responsible for damages. He said don't worry we do this all the time. They damaged my door frame,door fell on cement porch where they put it and my lock and chain was pryed off the floor frame in the process. The new fridge sounds like a truck.. when I reported this and you guessed. I signed a waiver.so they won't take responsibility. VERY BAD BUSINESS. Certainly a multi million $ company like rona could hire better a applicance delivery company. I'm sure I'm not the only one who needed my door removed gor delivery.now I'm left with the damage expense.go figure. I'll never buy from them again and unfortunately Lowes is affiliated

Paul Wright

Courteous employees but on the pricy side

Christopher M

Naturally, I had to order on-line. Took a day longer than expected, and pick-up also involved a 10-minute wait, but the staff were helpful and communicated updates regularly.

Wanda Butler

I absolutely hate that store you can never get anybody to ever help you and it's like they don't even want to now bad experience

Jeremy King

Decent setup. Lowes and Home depot have more selection

Andrew Zimmer

Went to pick up morter bags and the guy forgot to load 2 bags I had to go back....

Chris Reidl

Waited in line at one of the two open cashiers for so long, I left. Walked around the whole store to find what i needed and then walked next door to find it for less money at canadian tire. Thanks for the parking space and exercise. Work on customer service and cashier trainning.

Winky Dee

Never had a good experience here. Understaffed, under-trained, overpriced.

Molly Mableson

They are awesome polite friendly, and very helpful

L Maier

Long waits for curbside pick up.

Jacob Vankralingen

Greg Langoise has to be the best employee i have ever come across in the history of the universe. Its true!

True Thornicroft

Went in to buy some cement blocks. Gave up after standing in line for 10 minutes, waiting for the 2 guys at the counter to finish their conversation. I'll just go online, who needs people in store anyway..

Jay Stukel

Great selection. Good prices. Very helpful staff.

Samuel Noble

Very helpful staff however the location is too clustered and disorganized, expect to need staff assistance to find what you're looking for.

Chris Filipowicz

Very dishonest price system having in a store , have to watch prices becouse will charge more at casher

Tom M

Very good place for the handy man or gardner

bisayang farmer

The cashier wayne is very pleasant

Kim Jennings

Amazing service and knowledge... This is the place to go!

rtpom M

Curbside pick up was efficient

Stormy Rider

What a great place to shop! I love that the staff is so good to help you out and that they seem happy to do it! They know what they are talking about and if they don't they know the person that will be able to help you out. Clean and friendly!!

Carl B

Its ok but customer service needs help , no experience to help out .

Geordie Brown

Shortage of numerous things. Poor choice.

Michael Meinema

This morning my husband called about our order. Rona had canceled one item because they didn’t have it. The guy he talked to had excellent customer service and was so friendly. It was really a treat. And then when we did curbside pickup and called, another guy who answered the phone was ultra friendly as well. Friendliness is not overrated. Both of these incidents, though seemingly small, had a big impact on both of us. It made our day.

Frederica Weale

Bought a few items from here and the Store Associates were very helpful.

Ben Knabenschuh

This Rona has a decent selection of home building tools and supplies and I regularly visit here for my home maintenance needs. Prices are reasonable and sales are frequent and appreciated. The knowledge that the associates working in the store have is adequate, though they often don't know much about products outside their assigned departments, it's best to have at least a working knowledge of what you need before you arrive.

Laurie Liddon

Did curbside pick up. Pretty good.

J.P. Walker

Everytime I go here for help I leave frustrated and angry. I have never had a pleasant shopping experience here and have decided never to shop here again

Jay Leclair

Run by kids who can't help you with anything

Jennifer Sider

Quick service, clean, good COVID protocols.

Ewa Mishtii

Everyone is so helpful

Rick Hughes

Doing a good job of keeping things under control during COVID

WARL????CK

Great customer service, and well rounded sales.

Randy Stitt

Don't like this store

Erick Dean

Had good service

Umut Girit

Great products Slow service

crxtfr

Bought a chain saw that had no chain no bar....refund and no saw ..whatever back to the hand saw

Mike Bielecky

Great service, found most stuff

Matthew Wiley

Yard is full oh nails. Had two flat tires within two trips, two weeks apart from each other.

changan wen

Good customer service

Dwight D. Topolinsky

It would be great if they delivered items at reasonable prices. They charge $75/delivery. Terrible cost. It might be nice if they just charged a percentage of the purchase. I was looking for a special toilet at $140, but delivery is $75 for 3 klm. Guess I continue to shop elsewhere other than Rona. Still too overpriced. BTW, Rona was born out of Welland Lumber, Welland. Their service sucked as well and their customer service was exactly the same - horrible...BECAUSE IT WAS WELLAND LUMBER!!. Some things never change!

Chris

Very helpful staff. Friendly. A lot of stock. I bot a toilet for $ 98

Neil kemmers

I have never seen such terrible service at a rona,and if you are in a hurry do not go to the welland location,and if you have to do a return please set aside some time,l have seen line ups with 5 people deep,and the usual is only one cashier open,l dread going to this store but when you need lumber choices are limited in welland for that.My hope is that lowes revamps this store and changes happen,You can instantly tell the difference walking into a lowes,or home depot,its called customer service,Honestly surprised the doors stay open,,,

D W Hissem

Customer, non existent, I usually avoid this location as much as possible, last time I tried 10 minutes in checkout since cashier had someone she knew in line to catch up with...

Marcos Paulo de Macedo

Beautiful and cozy.

Dionne Lucien

Good service! A little bit of a wait in customer service and in line but still a good experience and service

Ken Breitenbach

Service is below average. Hard to find assistance

James Calnan

Great service and competitive pricing. Found a great deal on what I was looking for!

Caiden TV3

Staff is always polite and very helping.

Jennifer F

Good amount of items. And they are super stocked of like every kind of every thing.

Derek Stonier

Severely understaffed

Nick Diggz

Never any stock always out of commonly used construction materials. Always a line up always only 1 cashier, who takes returns while 10 people are in line. There should always be some one on returns and 1 cashier no matter what and the returns can cash you out but only one 5o do returns. Lumber desk is the only place with knowledge, but unfortunately not always open Brad and Brenda thumbs up.

Dwight Egerter

I was impressed by the knowledgeable staff in plumbing. The young man knew his stuff and was very helpful.

Anees Shehroze

Only Rona in welland.

Jeannie Soper

Great deals

Andrew Theriault

Good prices and nice satff

J Rhawk

Excellent service... Lady manager! Older lumber yard guy! Paint people... More!...you could build special desks...or something more worthwhile ????... breathe free!

Justin Frechette

I have a dislocated knee and broken finger when I ask for help to have someone get me one 2 x 10 ten foot they couldn't help me so I had to drag the board on the ground while I held up my splint. Home Depot was quick to help me last time and without asking.

Kevin L Covey

Hard to find help.

Ruth Ann MICHAUD

Best prices

Bob Lamontagne

Pretty good inventor, for the size of the building.

Dave Fink

I came here asking about black friday sales for a mitre saw and was told they are not allowed to say that. I left. I went to Canadian tire and got a mitre saw for 60% off.

Suzie Bolduc

Great professional service and advice.

Scott Wild

Beats any hardware store around ..very knowledgeable

Kyle Carter

Pretty no frills compared to their competition and most other rona stores. Lumber desk never has any employees at it so even if it's not busy you're waiting or hunting around the store for someone to make an order.

Dustin Hopfner

Had a great experience in the paint department with Kasi, who definitely took the time to explain things to us and make us feel really welcome to ask any questions we had. Kasi even contributed their professional opinion on what colour scheme would work best with our retro avacado bathroom. I can't wait to see how it turns out. Thanks for everything, Kasi!

Mustafa Khambati

Great costumer service but unfortunately no variety and delivery is unimaginable

K K

Decent stock, ok prices, and mediocre knowledgable staff.

Andrew Fisher (AJ)

Easier to find stuff compared to Lowe's and home Depot, staff who actually point you in the right direction

Paul Glasbergen

Got what u needed. But met a man without a mask. They allow people to do that.

Tom Kares

They almost never have anything in stock. So frustrating.

James Lalonde

They were very helpful and friendly and service was outstanding

Tim King

Friendly, but just a handful of knowledgeable people (A+ for Brenda at the lumber desk). Prices are fair (they do have some awesome deals), but check out lines are stupid long. Lumber yard is understaffed at times. That being said its the best Hardware/Lumber store that Welland has to offer IMHO.

Tom Paonessa

Eh

Kamil Salagan

Everything seems marked up, no competition in the area. almost better off driving the 20 minutes to the nearest home Depot.

TGY TV Tim Gilby

Decent prices but I prefer going to Rona Lowe's in Niagara Falls because there wood is all indoors not outside like Rona.

Ted Rietveld

Young lady in the paint department was very helpful

Nicolas Vocal

Oldest person on staff just got their g2. Primary issue is what you need is never in stock. Staff is friendly but not not very knowledgeable. Only go if I'm in a pinch, usually leave frustrated.

Tyler Gaspare

Have been here multiple times and become more and more disatisfied with each visit. There are never enough people attending the registers and the ones that are have either not been trained or are strained by a terrible system. Either way checkout is usually a 15 minute ordeal. As well the selection is terrible, a little bit of everything but not enough to complete any project. A great example, they carry pvc unions in 1/2" , 1&1/4" as well as 1&1/2" but for some reason not in 3/4" or 1" which they carry many other fittings. Will not be visiting here anymore.

Chad Desjardins

Julie and Zack both rock

Brenda Navarre

Curbside pickup was efficient and easy. Customer service was fantastic as I had my order transferred to this location. They went above and beyond to accommodate me.

Lorie Laurence

Great people who work there

Jesse Doucet (FB IG at jessexjamess)

If you want phenomenal serve, go to the Niagara Street location. Highly recommended as they operate like exlax compared to the constipated store on prime way dr. Prime way drive... good luck.

Tony Wells

Nice place. Judy, April, 2 Garys and Jim. Great folks. Know their stuff. Keep up the good work.

Arthur Gostick

Good friendly staff and always have some sale on that saves me money.

Carleen LeBlanc

Zero stars. Ordered 15 IN STOCK cedars online on a Friday. Order is supposed to be ready in 48hrs or less. After waiting FOUR DAYS Rona CANCELLED my order as my items are now 'not in stock'. Yeah I guess that's what happens when you don't pull my items in four days! Now I have to wait even longer for a refund on my credit card. Never ordering anything from Rona ever again.

Alexx A

Fast, and friendly staff.

MaryAnne Gajdek

Went to help desk to find a couple items and they were very helpful and friendly.

OKCOMPUTER

great food

Derrick Thornbury

Knowledgeable staff, good selection, good quality, fair prices.

Ella RoseDay Marten

I got wood here to build a fort in my backyard as my mother was preparing for another baby. I went into Rona and asked a member what Wood would be good to build a fort. He pointed to a nice brown wood (can’t remember the name) and I used that wood to build my fort. The fort is complete and the my sister loved it! But we had to move and leave behind the fort. Still love this place though!

Nicola D'Aurizio

Went to rona in welland to check freestanding tub, there was one there but on shelf at very high so could not see up close hence the expectation low since could not see it up close, my expectation is to see it close therefore no one there would accommodate me

Sean S

Very poor customer service for pick-ups during the lockdown. They cancelled one of my items 30mins before it was ready for pickup and weren't willing to work out a replacement so I had to wait another 48hrs just to get some screws. Lumber had terrible damage to it and $30 of it was unusable. There was 2 other cars in the parking lot and I was still waiting for 30mins.

Ron Carr

It was ok. I asked the service guy at the contractors desk for some advice about jigsaw blades as I was purchasing a new jigsaw he told me to get one type only problem they were the wrong ones. Guess I will return them and get the right ones.

Chris Haun

Always a great experience.

Ella Calder

The service person was very helpful.

Jay s

Nothing special, bit pricy.

Andy Cortman

Good friendly staff and always have some sale on that saves me money.

Aaron

Horrible customer service from the manager, not employees. The manager does not even come talk to you face to face. She sits in an office and sends her assistant back and forth. Last time shopping here! If home hardware does not have it, I will drive to NF to the home depot. Something was on for 1/2 price, gazebo. Guy at the order desk asked when I would pic it up, I said not for a few days. He checked with management and said OK. Drive home to get my credit card as I had not planed on buying much. Get back and am told I cant buy it. They will not hold it for a few days even though I am paying for it and have made an extra trip.

B Searles

Slow service

Corinne Araujo

My favorite store - fantastic sevice staff and always find what we need and more :)

Haoran Chen

Took me almost 20 mins to wait for pickup great

Arman

Great customer service

Blue Seven

Went there couldn't find what I was looking for asked for help and no one came to assist

T W

Got told to go to Grimsby store to even get a price on any kitchen stuff. No thanks

Brian C

Never will I shop here again! I have had so many issues with this place. My last issue was last year I purchased 3 cans of tinted driveway selaer from there %90 off sale. They said it was a final sale. The sealer ruined my driveway after I took every proper step to do things properly. After calling techniseal and explaining they asked me for numbers off the cans. Turns out the cans were from 2012. Shelf life is max 18 months. After calling Rona they said to me "sorry it was a final sale". I spend $1000s and I mean $1000s of dollars at this location every year. They sold me 6 year old expired driveway selaer and tell me theres nothing they can do. I spent $7000 on a brand new concrete driveway 2 years ago only to have it ruined by Rona.

Jen Jeff

Their customer service before the pandemic was horrible. No one smiles or is friendly. Tried to do a curbside order. They took my money but two days later my order still wasn't processed. When I called in to find out why its taking so long, I was told they have no clue when they will get to it. I cancelled my order and went to a trusted place instead, Canadian Tire. Where curbside is done in a few hrs not days. And where their staff is always smiling and willing to help, in person or on the phone. As a retail manager of a big box store myself, all I will say is they need new management. Someone who knows how to run a store and keep the staff happy. Will never shop there again. Horrible horrible store and staff!

Henriette G. FIANDER

The line up wasted our time

brett spiers

Great variety, all your needs or most.

Sweetness !

Small store bit awesome staff.

Randy Rowe

Rona has, over time, become the worst place to try to buy anything - in person AND online. Their customer service has been surpassed by every large chain and does not match local businesses. Everytime we go to Rona, we find it impossible to find any assistance. And when we do, we are met with attitude and low energy and enthusiasm. At one point we were told to just go find it ourselves. Nobody was able to help us purchase an advertised fireplace. It's like they couldn't be bothered to look at the information we were showing them from their website. So without any assistance, we had to order the fireplace place while we were in the store because no one would help us. We paid for it and we were to pick it up. Turns out the next day, after we ordered and paid for our fireplace, I receive an email stating they could not fulfill our order. This is what we were trying to avoid but no one helped us. So we had to waste 2 hours of our time going to Grimsby to pick up and re-purchase the same fireplace without any compensation. Called customer service to make a complaint and got yelled at by the call centre manager. Very very unprofessional. Looks like the extra 10 minute drive to LOWES for future purchases is going to well worth it. EDIT: Scratch that - I just found out Lowes and Rona are the same company. Home Hardware it is. All my complaints fell on deaf ears, which why I'm posting it hear.

gefilter2112

This place is a disorganized mess with poor selection and high prices. Had to wait in 3 separate lines for one piece of lumber. Most of the staff are part time students who don't give a rats @ss. I also waited over a week for them to process an online order for curbside pickup which I had to cancel since it took too long and the store ended up being reopened.

Mike Dobsi

They rarely have the item I need. And their prices seem to be higher than that of other big box stores. The customer service is hit or miss depending on who is working at the time.

Joe Rak

Great store, awesome products

Brooke G

I went into Rona around 3:35ish to pick up an online order today that said it was ready, I got to the store and forgot my order number and left my phone at home by accident. I went to the return and pick up counter where Emilie was and explained to her about my order and situation and asked to look to my name which I did have my id on me and she didn't take it, she told me "I'll try" in the most rudest tone. While she was struggling to even find my order she complained how it wasn't done right and the manager came and then they both just started to gossip infront of me while I was standing there not knowing if I was going to get my order or not. The other cashier on the first cash register was rolling her eyes when customers left after purchasing things which was so wrong. It was the most unprofessional transaction that I have ever recieved there. It seemed to have been ran by teenagers today which still doesn't give the right to not care about your job.

Aaron Mackay

Keep up the good work.

Nicola McDuffus

It's very hard to find someone to assist you and when you do instead of taking you to it they just help point

Deb Wright

Was a little annoyed as when I went to the cash to pay for a purchase I was directed to the center of the store to 'order' it. Then back up to the front cash to pay for it. Did they not SEE my white cane?

Cody Brooks

Staff are helpful, knowledgeable unlike Home depot

두목

(Translated) I went to buy a tree, but the price tag is not attached. So uncomfortable Employees don’t know the price well when paying. I have no choice but to go because there is no Home Dipper in Welland. I hope it improves (Original) 나무를 사러갔는데 가격표가 안 붙어 있네요 너무 불편하네요 계산 할 때 직원들도 가격을 잘 모르고 있네요 웰랜드에 홈디퍼가 없어서 어쩔 수 없이 가네요 개선이 되면 좋겠네요

Luke

Very helpful and good sale price on toilets

John Neilson

Always very helpful. Im disabled and they go out of their way to accomodate me everytime!

John Mucicko

Nothing ever in stock Nobody working cash even with lined up down an isle

Norris Hunter

Very clean Store and good shopping environment

Jerry Grottick

My wife and I were looking at the bbqs. I wanted to find out if one of them was natural gas instead of propane. I went to the cash desk twice to see about assistance. After waiting 10 mins. I asked a clerk in another aisle if he could help me. I'll try he said. A customer should NOT have to wait 10 mins. for help in a store.

Heather Dunn

The Uberhaus patio set from Rona is a piece of garbage that I spent a lot of money on. First it had a metal piece that was broken, very sharp and rusted. It took me a week to exchange the piece which was only done because my boyfriend brought it in and wouldn't leave until it was exchanged. Then after he fought with it to put it together, found that we had two of the same ends. The table which can go between a coffee table and dining table is a two - three person job to switch between the two settings. I feel like I got completely ripped off. I should have just opted for the cheap set from Walmart which is probably better quality than what Rona sold me for $1500. Never trusting Rona for a quality product again.

Brad Weisberg

Steve and the team at Rona Welland are great guys and know their stuff, highly recommend!

Doug Fox

Not enough cashiers on service counters

josh s

Curbside pickup within 24 hours unlike 3 day wait at home depot

robert Venn

No treated lumber.

brooke

Horrible!

Murray Downie

No line up to get into the store. Covid protocols are all in place so it feels safe to shop. Staff are in short supply but are very helpful if you can find one.

Fred Ballard

Good serve and quit.

Tori Dulaj

Good quality items wish the prices were a little lower..

Sharon

Friendly helpful got in and out no waiting in a line but they sanitize your hands when walk in so that's nice ..

Dale Mclean

Seriously getting bad for service and supplies of wood

Geston Mule

I bought a set of exterior light fixtures from this Primeway Drive location in Welland, Ontario today. One of the globes had a broken glass component and another of them was missing a piece of hardware that was affixed to the other two already in the package, missing entirely from the assembly. This was 2 out of 3 fixtures defective. I tried contacting the company to find out if I could return them to any store, since the Welland location only had these 3 fixtures in stock, and could not reach either the local store by phone or the head office, ON A SATURDAY. What kind of company closes its customer service offices on a saturday, in retail, in THIS COUNTRY? Calling the store directly gave me a menu that only allowed access to a voicemail box, at 3PM on a saturday. I've had enough with this store, not the first time I've had to return defective products.

Robert De Guzman

Thanks to Larry for helping me find what I specically need. Good job.

Dom Ayden

(Translated) Yes (Original) Ee

Susan B

We had curb side help from Kathy. She was wonderful. We are seniors with short memories It was our first time doing internet curbside. We were way out of our comfort zone. She was so helpful and pleasant and went way out of her way to help us. She is a treasure in that store. Thank you so much Kathy

J T

Never enough cashiers ,no selection

Heather Dusome

Was totally disgusted by the service there today. Every employee sent me to a different aisle instead of asking or to even listen to what I was looking for.

JOANNE NIGHTINGALE

slow interrupted service. Had to pay for full installation of a window up front b4 even appt made. I understand a deposit. ..but advance in full??

Ryan Huurman

Always have what I'm looking for. Contractor desk is especially helpful.

Eldon Sears

Called on a special for majesty palms May 11 th was told you didn’t have any because there had been a theft over night and you got cleaned out. Asked if any more were coming was told 500 tomorrow but they were on back order. I said I would call back Monday which I did and the woman who answered the phone very abruptly answered there were none and you weren’t getting any more. Things happen but I will always call ahead before I waste a trip on your advertised products!

Brittany P

Tried calling the store to ask a simple questions but couldn’t get through to anyone.

Mariette Potvin

Ok

Leslie Levesque

Pleasant fellow..got our stuff speedily

Diane Dougherty

Rona advertised an item for sale, when you get there, the item isn't on the floor. Sold out. When asking where it is, were told that if not in the seasonal section, they don't have any. No offer of rain check. Doubt they had many to begin with. Gave a 4 star due to Covid. Pre covid would have given a 3 star. Like the store, but not the lack of goods or services.

Kenny Kish

The website is a nightmare to navigate. And the service when picking up my order was twice as bad

Bernadette Croteau

Not much of a selection and no one to help you

Mike Irwin

Very helpful, friendly and knowledgable staff

Tom Kelly

Always friendly , professional, products easy to find - seems to be always someone ready to help... God I sound like a commercial!!!! How about this goto Welland Rona and enjoy!! TK

Tim Heaton

Took the time to get SKU numbers for lumber was told rudely by cashier we couldn't buy lumber that way even though we did on previous visits. Walked out. Lowes gets our business!

Steve Nagy

On line order.. store pick up. Great service

Winston Bailey

Great price for everything

Michael Bugeja

We went in to get a BBQ we had previously ordered online. We thought the model was on floor, but after the employees checked the sku, it was wrong. The correct model was at the top of at tall shelf. They double checked the sku, called the gentleman working the crane who got it down for us. They then got it on our flat bed trolley and we were on our way. An overall great experience in the store!

Paul Vok

Great canadian store with good selectiion

Jackie W.

Didn't find what I needed and had to seek out an employee to look up item, which they don't carry. Store clean and organized.

Wayne J

Brad is the only guy in the place worth talking to out side of that your wasting your time

Paul Bernard

Well for the third time i waited in line paid for my yard purchase but when i go to the yard they dont have the product i purchased then have to get in line wait to get my money back. When i mentioned to the cashier that it should be policy to at least say sorry for your inconvenience she said well its not so if there is nothing else have a good day. 1 hour and a half of my life i wont get back so rating on this visit not very good

Sofia Azaria

An awesome store with great varities. Store is in desperate need to hire some more male staff as gentle as Jackob, Jim and Scott. The iron faced ladies on the cash counter are scary. Their facial expressions change to worse if you make a slight change to your purchased item.There should be more male staff around to help and explain the products to customers. The female staff must change their rude attitude.

Larry Coplen

Helpful staff

Frank Fucile

Slow

Cheryl Chaston

Very helpful

Ken Cunningham

Love the store but they do not have a good selection of towel bars

Rebecca Edwards

Easy to find plenty of parking and staff were very helpful and friendly.

Ray Black

I went in looking to buy a number of items for a major home project. I left after almost a hour with nothing. I could not believe the level of ineptitude and total indifference amongst staff members. Suggesting they order items that were not in stock just produced black stares! Same when I asked to talk to a manager. Fortunately there are a lot of other building centres in the area to take my business too.

Jason Grant

Didnt have what i needed and when thay do its over priced

Puneet Khattar

Its ok.

Nuno Oliveira

45 minutes for a sheet of plywood and a jug of chemical...not speedy again! Will avoid in future

Peter Bokma

Always good when you find what you're looking for. In this case an oddball little hinge.

Bob Mackie

3 times I called the store to ask about Pressure Treated Deck boards, was told they had them drove over and they did not have any !!

Mark Mulye

Convenient and well stocked hardware store in Welland. Very friendly and helpful staff at this store. Prices are generally competitive.

Sarabjot Johal

Staff turns there face around or act they didnt hear you

Colin S

Great store, didnt feel like i was in a big box store. Very good customer service. The manager Laura was very helpful and friendly. Everyone I dealt with from the gentleman who loaded my snowblower from the skid steerer to the cashier were great. Thanks again.

Jenean Freeman

I’ve never had a problem with any stores or employees, but every time I shop at this specific Rona it’s always more trouble than it’s worth. Employees are either impossible to find for assistance or when you do find one they ‘go to find another employee’ in the specified section and then leave and avoid you the rest of the trip. I’ve gone to this store more than once for multiple products that are ‘multiple in stock’ on their website and have called to make sure they still have the product only to show up and have employees brush me off that they don’t even carry those products. Overall the attitude that I get from employees when I need assistance and the hardship to even get a product make this store not worth going to.

Pete Mancuso

Don't have much of a selection and it's too pricey

Antoine Szick

Quick and fast for curbside pick up

Tim McKinnon

Friendly staff. Got everything I needed.

Grant M. Winterton

Staff hard to find, but very helpful and courteous.

David Brown

Great selection. Just wish they would speed up their checkouts. Always feels painfully slow.

Kathie Wilson

Was there

Daymo

Had what we were looking for, not busy and friendly staff. Most times I check online to see if the store has what I need to save myself the time of going there and then not having it. I suggest to anyone to check online or call ahead to make sure. I don't visit here too often but needed something quickly for a job tomorrow and it was in stock.

Terry Lane

Very friendly and knowledgeable service

JLO

Kathy sucks

Jennifer Grenfell

I had an excellent experience with the service at paint department...very helpful..thank you!!!

tim rank

Went to garden center and tne young lady working was friendly, profesdional and knowledgable.

Jacques Labranche

I love that store.

Sam Constant

Found all I needed for a 60a breaker panel service in garage employees helpful

Paul Stone

Again great service. There was always somebody to direct me to the product I needed, and they often had installation tips. Great selection. As we all know, lumber is expensive now, but prices are falling. And everything else I needed, mainly plumbing stuff, was cheaper than other stores in Welland.

Codinn93

Rona itself I find it to be a lower end store. All locations are the same with low customer service. They did have one decent employee here but the others could use some customer service advice.

Teddy Filipetto

Things cost to much there but the place is clean and the people great also the product is very good

Gustavo J.

Great customer services :) Fantastic products

Richard Gonyou

Got my order on time and brought it to my truck

Nicole Sawyer

Super helpful everytime I go in and my last curbside Mary from paint was so helpful and kind and went out of her way to help me. We need more people like Mary in all stores!!

Kurtis Schacker

Great staff, but the store is continually out of stock on items.

anmar maple

Went for some lumber pieces. Had all that I was looking for. Staff were friendly.

anna Carlone

Came to your store this past Sunday to find some screws ... found them without issues you isles are well Labelled.. was looking at some fans and found a portable air conditioner that we were interested in.. when I asked one of your male staff were I can get a flat bed to put it on cause it weighed 68.5 lbs he informed me I had to look for one in the store or outside ... I'm sorry that was unexceptable... had to go outside to every one of your areas for carts to find one ... tried to put this thing on the kart he was still in the next isle a customer helped us ... go at to your cashier to cash out ... pleasant enough .. but no offer to get some one to assist us with the unit to load the car ... totally disappointed with the service from your staff ... in future I will drive to St. Catharines or Niagara Falls to get any future home hardware needs by far they have superior service... it's a shame cause I like to give my business to Canadian business

Get it Inspected

Julie and BRad at the pro desk just that pros. Even with the challenges that they faced since Easter including my daily harassments that you tried to get my orders. The rose above and dealt with it. The staff at the weather and Rona deserve a big clap

Heather A

Price are high on some Items... Some of the staff are clueless. All the staff are friendly.

Gordon Smith

Fast and friendly

Serge Daoust

Although there is a line up to get in now, the interior is not crowded and they are helpful

Shelley Romanovitch

gave up trying to talk to someone , automated service was so bad, tried to give half a star but would not let me

Carl Begin

Had a man named Justin Pelletier help us out the other day. Very knowledgeable and polite.

Christine Bellerose

Recieved a Stanley contractor grade round nosed shovel as a gift, only used for household gardening. The tip cracked about 5 inches. When I went to ask for an exchange on a lifetime warranty the Dont carry that product anymore and would not exchange for a similar product. Not please how they don't stand behind the products they sell. Was only used one season.

M Rashid

It is alright ...but not the greatest. Price a bit higher than home depot.

Steeltown Salvage

Very informative employees, always willing to help you.

Michael LeBlanc

Have spent tons of money here renovating my house. To have them sell me not one but two shotty cans of permapaint and when I asked to have it put in the paint mixer too see if it will fix the settled paint they tell me the cans also have broken seals unfit for the machine. After I told them all the cans had the same amount of rusting on the top. Returned one but got one a day before lost the bill. Got a basement and a upstairs to renovate sure as hell wont be back that way.

Harold Koetsier

Large storage. Didn't have translucent silicone. Only caulking.

Joe Solar

This store is an absolute joke went in there for a product was directed by separate departments to see the other one. They had 19 of the item in stock but no one would help find it. They just kept helping other people. This place is very unprofessional and will most likely close

John

Place is a joke. You can never find anyone to help you, lineups at the registers are always 50 ft long (even before covid) Had an online order. Called 10 times yes 10......and finally I flag an employee down to ask what to. So he speaks to a manager who tells him we have to keep calling or else they can't help us. We finally get through on the 10th attempt and a cashier says and I quote ". Were pretty busy right now. Your going to have to go on hold. Get it together. If your going to offer curbside pickup you might want someone to manage it.

Yvon Lessard

Happy with my experience, quick friendly service.

Kayla Stamp

It's an ok store. Sometimes they are appropriately staffed and sometimes you have to wait a while so you can order wood. The prices range high for comparable products found in nearby stores. They have very nice and knowledgable employees. I do dislike buying wood that is stored outside because I'm picky. Overall, I don't avoid shopping here.

Rebecca Eaton

Terrible. I went there to look at drywall. It looked like the area where it was was closed off. When I went to ask if there was a way to that section they directed me to a desk where no one was working for prices. I knew the prices from online I just wanted to see the product that apparently I couldnt get to.

Dan P

Well stocked Clean store Safe to shop at

B Davis

Store is clean, staff helpful and friendly

Jon Great

Almost always has what I need. If not, they have the Anwser I need.

JOHN GREER

Good selection helpful staff

Jen B

I will say the cashier and the employee in the lumber were great and helpful. However, the employee at customer service was not as much. I asked if I could put something on hold for 2 and a half days and in a rude tone they said it was too far. I just spent over $1000 that day and you couldn't do that small thing for a loyal customer? What I wanted to buy was another $800+ product. I disagree with that and will buy this product elsewhere. I still give 3 stars simply because of the other employees who made up for the lack of customer service given.

john rocca

Service was excellent

Brett Dean

Not surprised with so many one star ratings. Waited over 15 minutes to talk to a manager, would have been better talking to a brick wall. Stay far away from here, Better off going to Canadian Tire or Home Depot.

Art Nelson

Drove to Welland 3 times to buy something that shows in stock all 3 times was told they didn't have it in stock or it was buried in warehouse. Beautiful store great prices come on guys get it together.

James Duguay

Great help

Alana Carleton

Wanted to find out if they sold Dr Walt roofing nails. Was put on hold 3 times then transferred to a ph that rang & no one answered.

Cheryl L

Bought 2 space saver toilets and dual flush 20%off regular price. Good deal and helpful staff.

Kathy Y.

Very friendly service.

Sarah Hiwah

I went to the Rona, Welland location earlier in the week to pick up three items. An interior door for an archway in my home, some PL Premium adhesive, and paint. When I arrived to the store, the staff was useless. Talked to cashiers, two employees and even the manager without any help at all. Stood in the doors isle while page after page was made and employees kept pushing the responsibility to someone else. After a 50 minute ordeal with the door, I went to the paint department. I am happy to say that the employee in the pant department, Chris, was very knowledgeable and professional - even charming. I recommend only the paint department to anyone.

Andre Robichaud

Found what I was looking for but picking it up at the lumber yard was slow... workers there seem to lack energy, no sense or urgency.

Cherrie-ann Cichocki

Some Staff is awesome... Some not so much..

John W

Always helpful right away!!!

Scott Mudie

I deal with Rona's all over this province. This one has the worst customer service of them all.

Lonnie Daradick

Lack of staff

Bonnie O'Hara

Excellent

cathy simon

Good staff very knowledgeable

Doug Stevenett

Excellent service

J K

They don't have anything

Tyler Peacock

Terrible service in the lumber yard waited outside the lumberyard for 10 minutes. Only to be let in find/ load everything my self.

Earl Tobias

Not very organized and a bit pricy

Robert wilkinson

Disappointing ...no 2x4s,no 2x6s,no2x8s

Tabatha Gray

Too many people, no sanitizer, barely anyone wearing a mask. They don't sell sample sized paint cans. Paint options were very limited. Sale advertised was deceptive.

Bradley Numan

Staff never has any idea what is going on with pick ups and returns they know nothing service is terrible. Waited over 45 minutes for pick-up after they finally figured it out.

Andrew Iker

Worst customer service ever. From the stuck up cashier to the manager on duty with the bad attitude. Staff have little to no knowledge of products or how to treat a paying customer. Will never return.

Kyle Smith

Had exactly what their website said and staff were helpful and knowledgeable.

Peter Lutz

Great customer service, very helpful and courteous staff.

Esther Rainville

Terrible customer service. We waited and waited after 2 different people paged someone to come in the big Appliance area nobody came like 20 min. that's too long to be in a dept. and nobody comes and ask if they can help. Bad, bad for business.

Ron

Competitively priced good selection

Randeep Butalia

Love rona.. good variety of products.. .. always well priced, proudly Canadian.

Gino Saieva

Do not go here, the workers arent trained in their department, i bought trim here went back 2 weeks later and they did not sell it anymore and could not ship in from another store that had over a 100 bundles in stock. Went today for a sale item in the flyer that they conviently did not have and any other rona did not have. This store is a joke

Fred Bates

It sucked I walked up and down the two lighting isles for 10 or 15 minutes with out anyone asking me if I needed help and when I finally found someone. They didn't have what I needed anyway.

Darq Burns

Gary spent all the time needed to answer all our questions and give us advice on building a composite deck. He was very helpful and showed us how to save by buying the items on sale today and come back on the weekend when there is a minimum 15% and up to 100% scratch ticket discounts on the accessories we need that are not on sale today! THAT is service.

Ralph Connelly

Actually, my experience was at the RONA building supply on Niagara St., not Primeway Dr., but the Niagara St. store doesn't seem to have its own website, so I'm posting here. Went there to buy a 5 foot length of 1 x 12, which they sold me at a rather inflated price of $2.50 a ft. It wasn't until I got home, and tried to use the lumber on my project that I discovered that their "1 x 12" was only 11" wide!! I'd already painted the piece by then so couldn't return it, but I certainly WON'T buy lumber there again!!

F. Dunham

One 12 year old helping get orders one person at a time , dont go unless you want to wait half an hour to go into the yard after paying

Bernie Shirkie

Very nice

Danny De Caire

Had what I wanted and more

Glenn F

No one around to help.

Lisa M Putns

Called to order flooring because of covid, and was told it wasn't possible to get the sale flooring, I had to wait til the store opens. We'll guess someone gets to order, the 15 boxes are gone. Not impressed at all! Guess Home Hardware and Cdn Tire Dunnville get my business! They have always been honest!

justin ferreira

Worst rona always wasting my time with their inventory

Chantal Renee

The manager Mike, and two cashiers; Emily & Kathleen were awesome. We drove through a snowstorm to pick up a fireplace, which an associate at Grimsby Rona had mistakenly promised to us at a discounted price. When we got there and found out the mistake, Mike went above and beyond to make sure we walked away happy. These people know customer service.

Tom Patryluk

Went for work supplies and found the wicks that all other stores havent had in stock last summer on.what a surprise to find them on sale for clearance. Half price My home will now have moisture in the air. No more shocks or dried out furniture.

Tim Miehm

Only place I've found that gives a Veterans Discount..... Awesome ????

Tony Bostock

Good assortment and fair prices

Tara Turner

Convient for when we need a close place to buy something but it is hard to find someone if you meed help or have a question

Jason King

Let Brad or Julie help you with your current project or help with planning an upcoming one. Contractor desk associates at this store are the best!

Derek Germain

Rude and ignorante staff.. Home depot has much more to offer for customer service and hardware/ Material.

Kfos

Very friendly staff. Tons of quality home improvement projects

Norm Stlaurent

Snot bubble convention! No one knows anything there. And they need one more handicap parking spot. Nine isn't enough!

Deborah B

Was great

Justin Sojda

Every time I go there they don't have what I'm looking for. Probably the worst hardware store in Niagara Region.

Nicholas S

I’m surprised this place is still open. Do yourself a favour and drive the 30 minutes to Niagara Falls or St. Catharines Home Depot or Lowe’s. Especially if you are shopping for lumber.

trisha harrison

Good friendly service.

James McCombs

Typical store

Colin Grant

Good selection and staff to get the job done.

Carole Ormel

Big, bright, beautiful and clean. Lots of selection, friendly staff

Michael Abrams

Lots of stuff. Got lumber from there last week. Good staff.

Dragon Kat

Ordered online and the product was ready early for pick up. Just wish the online pick up parking spot were a little brighter and easier to see.

Kevin Muller

Expensive

Donald Laugher

Well it was my first time in that store and I asked the lady working if she could help me and she went out of her way she was a big help to me I definitely will go back to that store you don't all ways get help like that

Andrew S

Always a pain going there asked for help 3 times no came so I went and bought a bbq somewhere else.

Heather Mitchell

How does such a Big Retail Store show up at someone's house to deliver a REFRIGERATOR "to-the-Front-Door" with a Forklift but no Dolly. First of all, delivery was scheduled on the wrong day (on the date of purchase), so it had to be rescheduled several days later -- after the elderly couple was told to contact a different (St. Catharine's) store, when the Fridge was sitting in the Welland store. The Fridge was finally delivered 4 days later but was then left in the middle of the driveway of the elderly couple in the middle of winter. In the meantime, food was spoiling in the old refrigerator. When I tried to remotely advocate on their behalf, Rona blamed one of their delivery servcies (ToolBx) -- but this turned out to be false; the delivery truck had RONA written all over it, and ToolBx does not deliver appliances. After a several more phone calls and much frustration, the Rona's Sales Associate offered to correct the problem, going out of the way at 8:45pm that night. Many thanks for that. But there just seems to be no good excuse for such a frustrating experience for a simple in-stock delivery from a reputable Big Store.

Linda Jinks

Need more people to help you. But when you find someone very good

Jack Dingman

Lots of selection but prices are out of control. Why is all wood products so expensive. What a world we live in.

Sean

The changes in staff have really made this store better to goto. Staff is friendly and willing to help when you need it.

Chris Badali

Best service today. Wife and I went in to get pricing on a new kitchen. Top notch from Angilina. Took the time to explain everything, knew what she was talking about. Gave pointers on saving money here and there to get exactly what we want. Also, have to say it was great to walk into a store and be greeted by the employee working the front cash. Great customer service today.

Ilyssa Boisvenue

Ordered online and called to explain we have a pipe leaking badly in our basement and needed the product asap. They refused to help in away to get our order faster. Said the soonest they can get it for us is 3 days. Absolutely ridiculous. Won't be shopping at this Rona again.

Steeve Daniel

I waited over an hour to receive my order.

Doug Dayboll

Very helpful and listen to my needs and accommodated me to getting the right stuff for the job

Stephanie Carter

I had really get costumer service. Staff was very friendly and understanding.

Sean Doxtdator

Worst customer service I've had in a while as well as poor inventory won't be using rona anymore

Justin Andersen

Purchased a Gazebo for the absolutely best price I've ever seen. Staff were friendly, and professional through the financing process. With the savings I chose to get it delivered and setup. The people that came were a lovely husband wife team. They did a great job and were great to chat with. I seen the same gazebo for a $1000 more at Canadian Tire!

Kate B.

Went here today to see a shower unit that was on sale to find out it is on the very top rack near the ceiling! How is someone suppose to see something they want to buy way up there? We asked an associate if we could climb the ladder to see the shower or have someone bring it down and he had to go ask his boss who responded with a No to both requests! Ridiculous! Will never be shopping there again.

John G

Kathy is an amazing lady! She went out of her way to get me a cart noticed it was wet and wiped it down so my doors wouldn’t get wet! Amazing customer service.

Canadian Nomad

Horrible service asked to find a product the employee just pointed and didn't offer any help and good luck finding help they just look down and ignore you or run.

jane sampford

Very good service.