Reviews of Rome's Your Independent Grocer (Pest Control)

Chelsy-Jane Hannah

Always clean. Good sales but can be pricey too. The deli is always great and lots of selection

Sharron

Things have really changed here. The customer service is not great and there is never anyone at the flower counter. Will be going elsewhere now, I have tried several times now to give them my business but its such a pain.

Andrew “HayBoy” Hay

Good for things if you're rich

Will Nemki Magazen Eng Thunder Eagle Simon

It was bussiness as usual here and that being said Limited safety precautions, over empowered employees and customers whom do not follow pandemic protocols and find different ethnic backgrounds slight annoying and bothersome, which in the end killed it for me

John Edward Dyer

I love this stores layout. They sell beer & some coolers. The meat is cut well & butcher is knowledgable. The prices are much higher but I love there 50% off produce and day old products. The staff minus a few employees are rude and not helpful at all. I sometimes wonder if only snobby self entitled jerks work here? The owner wants accused me for stealing when I didn't purchase a bag for my items that I had gone through with a check out for he came and questioned my purchase ask for my receipt but the cashier had not given me one upon telling him that I just went through this cash and I didn't receive a receipt he basically called me a liar and once I directed him to his staff who confirmed that I had indeed purchased and paid for all of my items he did not apologize he merely said well how was I to know you didn't take those items you don't have a bag. The store charges for bags and I forgot to bring my own I had a baby stroller in which the items were placed in the basket below. I felt like I was accosted by the owner Steve room. I didn't and really try not to shop there because of this experience. I also know other people he has been extremely rude to regarding Saft. I feel that this aft is a big problem today but to Q's people without any proof is very wrong.

Alysha Jordbro

Awful experience with pc plus pickup. My order wasn't ready until the very last minute of the hour, they didn't bother with substituting products that weren't available, and didn't add everything we ordered that I was charged for. Ended up having to go into the store to fix the problem during a stay at home order.

Kelly Robinson

Not one to review grocery stores but this independent was super clean, organized and our cashier Patricia had such great energy and positivity. I immediately commented to my partner how lovely she was to interact with, not common in stores nowadays.

Allison Wood-Salomon

I enjoyed shopping there as they provide a scooter for disabled people in their store. I found that the prices were higher than the other grocery stores in town. There produce was top of the line, but expensive. The staff was very helpful and seemed very knowledgeable about the products in the store.

Joanne Malicki (IAMJOANNIE)

I recently made an online order through PC Express a week in advance and my order was cancelled 5 mins before the delivery time because there wasnt enough time to fill my order. I couldn't reschedule because there were no time slots available. A week of waiting just to have groceries cancelled. I went in the store the next day to grab groceries and had the worst experience with one of the cashiers there. Sorry Romes you were always my go to but I wont be back to your store. This isnt the first bad experience I've had there either. Aweful customer service!

Jen Lerri

Usually never have a bad experience here but don't think I'll ever buy any meat here again after they covered up the original sticker with a new one to hide the date. Was wondering what the smell was in my fridge and it'd be the rotten chicken that was relabeled.

Jack Lewin

I use Rome's a lot as it is on my way home from work and I commute by bicycle. I will continue to use Rome's and have no issue with the products they sell. During Covid they had the doors manned and the staff were always great and helpful. By rights I should have locked my bike outside, I know this and am extremely grateful to the staff for letting me put my bike inside instead, mostly worried about having it stolen from outside the store. Now they have dropped the manned doors and the staff are no longer there. I asked instead last night at the customer service are if she could watch my bike. Her attitude was a little off, had she given me a polite no sorry I would have been 100% happy, I know the other staff had been going above and beyond with watching my bike. She said no you have to have permission from the owner and repeated that line several times, when I asked how I could go about that she said you have to catch him during the day. I asked if I could leave my bike and have her keep an eye on it, she responded with an annoyed remark about only if she isn't busy. Now I understand 100% that watching someones bike inside is not a service that Rome's offers and I was being cheeky, I am very thankful for my experiences so far but a polite no sorry you have to put your bike outside would have been totally fair, not just a load of attitude!

Lilli Prokopenko

good selection, just the back of the store smells stinky and the lines up after 4 pm are absolutely ridiculous! hire more people! wish that you carried more grass-fed meats as well.

Mercy Bliss

My father is a senior and cannot carry groceries to his car. He asked if the groceries could be delivered to his house and he was told no. They do not deliver groceries that are on sale! My dad has been a loyal customer since Rome’s opened. He also gets all of his medication and my mom’s medication from their pharmacy. I would estimate he spends over $3000 a month on prescriptions alone, if not more. They demanded $31.00 to have his groceries delivered. That was the difference he saved on groceries. My father is a senior and on a tight budget. This store should have considered the amount my father spends on both groceries and medication before they refused to deliver his groceries. Seniors have a very difficult time, especially someone like my dad, who on top of being a senior, has several health issues in regards to his mobility. Shame on them for this injustice! If I could’ve given your store a zero star rating, I would!

Ivan Kerr

By far my favourite place to shop in the Soo. The Pharmacists are very knowledgeable, outgoing, and friendly. They show genuine care and concern. The store is clean, they sell a quality product in each department, and the staff are helpful and polite.

Mark Bajona

I like this grocery store. It has a good assortment of fresh products and fast friendly service with usually no lineups to get in here in Sault Ste. Marie Ontario.

Ken Faught

Great shopping ...staff are polite and very helpful

Choni Syrette

Customer Service is minimal. However I love the points and the groceries here. I go here 2 times a week. Wish young people recognized what great customer service is. Ordered something from the bakery I felt they didnt want my business. My colleague heard me on the phone and wondered why I didnt hang up and go to Pinos.

Jamie Parr

So much going on in one store. There's something for everyone.

Gone Fishin

Always overpriced merchandise and some cashiers are moody and miserable, they will not match prices or give rain checks. One day I went in to buy strawberries and found several packages with mold in them, I asked to speak to the produce manager and waited at least 10 minutes for him and once there he refused to remove them from the shelf and walked away saying it wasn't a priority. In the mean time I watched an elderly lady take 2 packages and put them in her cart. Also, the stench of the seafood department is enough to make some run and vomit. I will only shop there for something that is on sale, and only if it isn't a better buy somewhere else. Again, their everyday prices are beyond ridiculous.

Andrew P

I like Rome's because they do such a good job of keeping the place clean and organized. Perception is huge when it comes to grocery and Rome's always seems to put their best appearance forward. Hot foods section is always a nice treat for when you don't feel like cooking.

Noah Edwards

Prices are a little higher here, but is worth the price is you want a nicer shopping experience. Store is very clean and does not get too busy. Lines at checkouts are ok and there is self-serve checkouts for use. They have the best selection of organic fruits and vegetables. The extra price isn’t worth it for me but for some it might be.

Nathan Perkins

Clean store with a great selection. Busy most of the time.

Amber Chapais

It was okay.. The chips we bought were on sale for 4 for $5 but when we seen the recite.. It wasn't what it was suppose to be. We paid 2 for $3 each. So romes made an extra $1 off us.. I seen with my own eyes on the shelf it was 4 for $5

Michael M

Very clean, good prices and quality of groceries.

Chris 9296834

A little expensive for some things but one of the best selections of craft beer in town outside of the liquor store. Staff is always friendly. Awesome bakery. During the Covid-19 very thorough, clean every cart as you bring it inside, have hand sanitizer at the entrance. Cashiers walled off with thick plexiglass to protect them and the customer. Just all in all always a good shopping experience.

Jean de Oliveira

The best supermarket on the Soo. Good prices, better products, clean and tidy bathroom.

Gordie Rousseau

Best chicken tenders and potatoe wedges when you walk in very fresh produce,good hot ready meals good sales at times.

Danielle Perrault

Not good as I had a issue about month ago just got message that they were going to fix it not even a gift card or anything for my accident

Rizwan Dharani

Any independent stores you go or value mart is very expensive groceries, some items once in a while are on sale but then not the best! And this grocery store has the worst cashier's! Looked for groceries, couldn't find much cause I had no idea where the grocery Clerk was!

Mart¡ñ¡ BT.

Sault's version of Real Canadian Superstore. Fresh produce, good varieties to choose from and prices remain reasonable.

Duane Wenmann

Prices slightly higher than some discount grocery stores but very convenient to have hot deli counter, flower shop, wine, beer and butcher shop all in same store

Tabitha Running

Tried the PC Express for the first time today and it was amazing! I did my shopping online while I was making brunch so I was shopping for groceries in my kitchen. Then I picked a time slot that was convenient for my schedule. I went to pick up my order and the experience was easy and seriously enjoyable, the woman was a gem! She gave me reward items and was so pleasant! The best thing ever.

Randver Serence

Its a decent selection of products with a slightly inflated price tag but groceries in general are quite expensive these day. They have some items you can't find in other places especially Japanese produce. The new renovations look great but some items are a bit hard to find in the bakery section at times. The sushi bar they have added is passable but closing it at 5pm is an odd choice as there are still many people looking to grab hot food at that time after work. A bit of a missed opportunity there. The beer selection at this location is good, the wine store staff in the building have always been helpful. I don't know how many people actually shop for clothes there but they are plain and pricey. Staff are generally pleasant. Parking is fairly good though quite rough in the winter. The access to either Great Northern or Willow is a bonus.

Rachel Silva

They have all the fancy things, all the fresh produce and lovely kind folks at the checkout counter.

Jolene Mulaire

Traveling through town, this grocery store had a great selection of freshly prepared salads, fruit and veggie trays and ready to go meals. The store is clean and well laid out. Staff members are friendly. It also has a good selection of health food.

Jessica Galli

Huge selection of vegan/ vegetarian items, oddly the frozen veggie burgers had different brands in different sections of the store, I had to wander a bit. Regular normal foods seem to cost more, but the store is huge, and clean, and the cashier was super nice.I was going to bag my own stuff (I brought my own bags) but she insisted on doing it for me.

Thai Takeout

Really good grocery store! A lot of fresh produce, clean, great staff and a lot of selection!

Linda Hamill

I bought 4 roast pork yesterday and it was all bad went to return it they said I couldn't do to the pandemic. So I'm suppose to carry the cost of bad meat,,truly unfair. Very bad customer service. Things aren't bad enough. Do not buy their meat. ????

Andre Maillet

Meat did not look fresh at all... especially the beef... discolored. Cashiers did not crack a smile and left me to bag my own groceries since i had my own bags... she simply watched me place my things. Not a good experience at all... This lack of service convinced me to go to pino's a little further away.

Mary Grant

Beautiful store .. higher priced but good sales.

Marie-Louise Kelday

Bright, very clean store! Great displays! Staff is courteous and friendly, always willing to help out. Love the store!

Ed Howe

In the bakery area, since they started using boxes some of the baked goods made that day are no longer fresh a few hours later. Don't know if it was corporate or the owners but I can get fresher from Walmart

Janet Palmer

Store is clean. Love the PC points.

Ed Mick

Probably the largest grocery store in the Sault. Nice veggie and fruit selection, good meat department. Fresh baked breads daily. Not the cheapest prices, but some of the best selection. Presidents choice products available here.

Pamela Andrews

Beautiful store! Our Wawa store has just became an independent grocer but needs to be updated to match this store. Wawa needs it badly.

Cory Laframboise

The natural food aisle has ingredients I can't find in other stores like grass-fed dairy. The prices are pretty reasonable and the produce is in good condition. This is my main grocer.

M Thomas

Great store with great staff. Always really clean with good selection.

Dayne Houston

Great selection and friendly staff

Rob McKinney

Bit pricey, respected an exemption, good variety except orange juice.

Patty Ching

Good store, big bright store, wide aisles. Good selection of products.

Kelly Giallonardo

A few weeks ago I order from the hot deli, a little mix up and the manager fixed it. I went again today, It took about 5 minutes for them to notice me standing there, ordered 2 paninis and a small potatoes, a small order, the dude asked a girl that was busy with something to help him, got my order, went to pay for it, NO bar code, had to go back to hot foods where again he was too busy chatting to notice me while there was a line up of about 3 customers. If he was any slower he’d be going backwards!!! Day shift is great during the week but evenings and weekends suck. Going downhill fast! I don’t mind paying high prices for quality food and customer service but I think Pino’s will be my new go to!!!!

Kate Donovan

I paid cashier 120.00 owed 122.00 lcounted it twice she said l only gave her 100.00 she lied l only has brought 140.00 with me so she made me give her the other 20.00. I noticed that a package of pork chops and hamburger were also lovely rewrPped in plastic picked up both both leaked alot of blood all over my hand

Nancy McCurdy

The Independent flyer came out with a half page blurb for Grab & go platters $25 plus 5000 PC points. I just don't trust this location often times products are advertised but no products are available in the store and staff are not willing to say to say when they will be re stocked These are often products I purchase on a regular basis So thought to be on the safe side I would call and reserve the platter if my choice. At the store I adkefd the clerk for my platter. No $25 platter was brought out. A $10 container of one cold meat one cheese selection grapes which I wont have in the house because of dogs and olives which I dont eat..so I didn"t want. Staff shrugged their shoulders. Once I aasked to speak to a manager well we can make you one. No thanks I don't want to hang around in a store. Deli manager you had sufficient staff working to have one person making platters instead of an empty case. Very disappointing store manager stop putting advertising blurbs out when you don't have the products available. This was new year's eve at 2:40 the cooler should have been full not empty.

Ida Marttinen

Nice and clean store with a good selection and lots of choices. Very friendly and service minded staff as well! Best grocery store in the Sault!

indrani islam

Cashier was extremely rude to me for absolutely no reason. I know they must be exhausted with shift work, but as a customer I do not deserve such behavior when I am not at fault and the management should look into that.

Shut Up

Expensive but it is SUCH a good store. Amazing fresh food, the design of the place is amazing, one of the coolest looking places in the Soo.

Algoma Wireless

An OK store, but not the store it used to be. Subtle changes over the years have now made shopping experiences less than satisfactory. Let's start with the parking lot. If you show up with a Ford F150 and a person beside you parks with an F150, one of the 2 of you is not getting in or out. The lines are painted to fit Honda Civics. Once inside the store, there's plenty of room for shoppers in the aisles and open areas. The products are good but the prices are typically higher than other stores. The checkout area needs an overhaul. The conveyer belt systems are way too short for both you the customer and the employees. Hopefully, you get a cashier who is not rude. I seldom visit this store as compared to previous years. If you want customers back, lower your prices, improve customer service at the cash and get longer conveyor systems.

kay b

I just witnessed a super disturbing incident at this store. I watched store security and store employees tackle and restrain a man who appeared to be homeless and possibly indigenous for shoplifting. They kneeled on his chest outside the store, he was screaming. At first I thought he was having a seizure, but it turns out they were just grabbing violently at him. It was an unbelievably excessive and violent restraint, for what turned out to be a very small bag of groceries. Private security companies are not allowed to use excessive force in this way, and yet there were 3-4 men tackling this small man while he screamed. When I confronted store employees about the incident and the excessive use of force, they were dismissive and a woman who appeared to be the manager told me their security company was allowed to do this. The person who seemed to be the manager manager, a blonde woman, laughed and stormed off when I told her that private security definitely were not allowed to assault someone in this manner. This was a deeply disgusting, potentially racist incident and speaks volumes to me about the culture of the store that its employees and security see this as acceptable response to something as minor as a small shoplifting incident. I will no longer be supporting Rome's Independent Grocer and I urge others not to support this business. I urge this business to reconsider their private security team and their frankly disgusting store attitude that condones this kind of assault.

Trisha Dewar

Love shopping there. They are always helpful and friendly

Tyler Murphy

Weirdest thing. They didn't activate a card at point of sale and when called advised to come into the store for a refund. So we did, one of us waited in line for quite some time and other in car (covid 19 so socially distancing). The gift card was for someone out of town so it was a difficult situation since we actually mailed it out of town as part of a mothers day gift. It was then mailed back and we keep our receipts so we had both the card and receipt handy. The manager refused saying to call the gift card company but the issue was that the card had never been activated so no help there. Likely the cashier rang in the purchase wrong. I used to be a cashier so it's a common mistake... I do get it and no big deal but they sent my partner on a bit of a goose chase. That's not acceptable, but because of covid 19 we just aren't returning to the store. We just ended up giving the gift recipient an equal amount in cash. Happy ending but we were out some money and it was a delayed gift because of all this. I don't often write reviews but I really like Rome's so it stands out to be as a bad experience.