Reviews of RONA St-Thomas (Pest Control)

Ty B

Poorly staffed and poorly stocked. Can never find what I need or someone to assist me. When you do find someone they either dont know or dont carry it...

Ryan Clarke

A bit slow at times at the contractor desk but helpful service and doesnt take an hour to walk from one end of the store to the other

Sandy G

Just moved to st. Thomas and for quick things needed Rona see.s like a great place, but for actual jobs and wood needed, you'll need to do a trip to home Depot to London. The wood they have seems to be more priced then home Depot has and didn't look like they would be able to cut the wood to size either (didn't ask since it didn't seem they had what I needed at the time, just counted my losses that London trips will be happening for big reno jobs). Employees where super nice and helpful otherwise.

Doug Carter

If shopping for lumber can't beat prices at Rona.

Russ Cudney

Nice clean store with spacious isles and lots to choose from

Matt Smith

Purchased a BBQ in 2019 and recently purchased a Snowblower from Jason. He was very knowledgeable, helpful and honest. Would definitely go back because of Jason.

Daniel Durda

One of my favourite stores in st thomas. I find myself just going here on a whim to see what they have in stock, what's new, and what's in sale. During the quarantine I had to order some wood and I did curbside pickup. The staff loaded it right in my car. Super easy, super convenient. Probably the best hardware store in the area. Definitely recommend. Only downside is it's much smaller than other rona stores in london and area.

DR_LUGNUTZ

Good luck dealing with these people that know it all. Bought a pair of fiskars trimmers there 2 weeks ago and had an issue for warranty. The guy at the back desk informed me that they haven't had those for over a year. I definitely bought them there and offered my bank statement. Not helpful at all and kind of stand off ish about it. Will never step foot in that store again.

Amanda Wilson

I always love getting my household supplies here, for any projects I have. The service is always friendly, and the people are genuinely knowledgeable. I'm thankful for a great team of staff members there.

Bob Ward

Needed a tub spout and was having difficulty finding one online. I called the store and the plumbing person took the time to help me get what I needed. Great customer service. This is why I prefer to shop local. #stthomasproud

Paul Cleary

Some of the staff could use a bit of work but good store

Sixth Squad

Most staff friendly. Very helpful. Store manager Gary, very knowledgeable and respectable to customers. Recommend this Rona! Not everyone knows everything in stores people, it takes time to learn each section of the departments.

Jim Veinot

Found everything I needed easily, got help when I wanted it. Prices were reasonable as well.

Jarek Stache

Usually pretty quiet here and a decent sized lumber yard.

Natalie Willsey

3 times in last few months was totally disappointed with customer service...I realize it's covid ..but come on...then this weekend ...last straw they stopped collecting AirMiles...one of the only reasons I go there...taking my business elsewhere...

Marcelo Live

Friendly service, good knowledge of the product. Will return.

Jennifer Hashey

I didnt know how to do curbside pick up at the time when stores were not opened and the lady on the phone went over and beyond to help menplace my simple order.

craig chaplen

Went above and beyond to help us find some tile. Excellent pro desk

Derrick Tremblett

Great staff and they are happy to help, from the staff in the yard to the inside staff. Great knowledge of products and polite. Great job.

Marie Doe

I try to price match in St Thomas. They do not accept flipp app. Only the actual Flyer or the receipt. So i left . When driving out i saw the store that the article was on sale. I stop purchase it there. I am glad since it was a price match of 20% and Rona was more money. So by refusing i got it cheaper someplace hels. Now before i go to Rona i will stop to the other store first. Thanks Rona for giving me a hard time.

Steve Wood

Helpful, kind. Let me open up nuts and bolts packages to verify that they fit!!

Brian Ruessink

Quick service, friendly staff, well stocked and good prices.

Michael Lanteigne

disappointing experience today. asked three employees for help in kitchen cabinets and was told they didn't know who worked in that section. I was told to see the store manager...he should know they said. Really? Tried to get his attention and was put off three times by him as he whisked by me ... Can they be that busy that they can't make the time to help someone buy kitchen cabinets?

Phil Hastie

This rating is for online purchases...the store staff and quality are not at question here. It's the online purchase problem I've run into a few times now. I find a product I want to purchase in a quantity (plywood,patio pavers...) and because my local store doesn't have the needed quantity I can't complete my order. I have no problem paying in full for, say, 50 pieces, and waiting for the order to be filled and delivered (with in an acceptable time frame) but I am stopped from completing my purchase and am left having to order from a competitor in the neighboring city. Rona needs to address this problem and allow online ordering to actually be online ordering.

Brandon Fox

This is a store I try to avoid. The customer service is non existent and it’s always dirty. Whenever you try to ask for help at the contractor desk to place a yard order you feel like you’re distracting them from their coffee and conversation. Yard staff have trouble finding things almost always. Half the time they don’t actually have what I need. Go to home hardware in town, you’ll be better off. One star because one time I found something there no one else had.

Helmut Halla

Hard to find what you want sometimes home hardware in this town has more variety but generally pretty good service

Joe Buonamici

Totally useless, every time I call them they put me on hold and then hang-up, this has not just happened once, now 5 times. Only reason I call is because I would like to spend my money at local businesses. Sorry had enough of wasting my time, close them down bring in a Home Depot.

Linda Smith

Almost never have flyer items in the store.

Rob Jackson

Great and knowledgeable service desk. They always have what you need

S P

Curbside pick up option used during COVID. The employees were extremely helpful and friendly. Lots of help offered while picking up heavy items and made the experience the best they possibly could. Located on the north side of St Thomas. #localguides.

kurt schuyler

Never had any troubles here staff is friendly things are easy to find and the guys in the yard are great!!

Anony Mouse

We LOVE Rona!!!!! Got all our Lumber from here, Ryan was fantastic on the phone. We needed more for another project, ordered on the phone went to pick it up the young man put it in my care ensuring it was all straight no gouges. They are always so helpful here. Yes you may have to wait for help on the shop floor but they can't be everywhere at the same time. Thank you . Definitely shop here rather than Home Hardware anymore.

Dawn Schmidt

2 nice ladies helped me today get what I needed and the cashier was helpful as well.

Dwight Saunders

Wow! Best customer service/experience at St. Thomas. They helped me get a thermostat ( essential in winter ) when I'm not an online ordering person. Manager found a way!! Thanks again and the next socially distanced coffee is on me!

Mark Smith

The staff in our local store was helpful and we found everything that we need but when it came to delivery the guy just left in the driveway in while it was raining and took off and ABSOLUTELY refused to help at all and left it for my 63 year old mother to carry everything in !!! if it wasn't for her neighbors everything would have gotten damaged !!! Lazy drivers !! I will go else wear next time for renovation materials. Unacceptable !!

Srinivas Varanasi

Got a very good price on tiles. Helpful staff.

Stephen

Bunch of good people never had a bad experience there and been going there for along time

James Heaslip

I never buy anything here. Pricing is a little expensive. Knowledge base is poor.

Sara Becker

More of a 0.5 then a 1. The service is ridiculous and they have a policy that they don't have to accept returns from other stores of the same chain. No wonder people drive across town and line up outside of home hardware to avoid this store that has very little stock anyways. We will definitely avoid buying anything from Rona again.

ken docherty

Nice friendly staff. They are doing the best they can during the lockdown. Great efforts to get my order ready and I'm sure it was not easy as they had tons to pick everyday and probably most contractors demanded same day service and Rona St-Thomas did a great job. I'm from out of town (Uxbridge area) and I can't complain about anything from the service to the smile in the pick up port. Thank you for working e xtra hard during thses hard times