I brought my truck in for an oil change, came back to a $140 oil change bill rather than $70 -$80. They used synthetic oil without offering me the option of conventional oil. They said that my vehicle has to have synthetic oil. I disputed this based on pages 232 and 255 of the owner's manual, as well as contacting the service manager of the Ford Dealership who was actually disturbed they would put synthetic oil in my truck, as they discourage it in the owner's manual for Canadian versions of my and most Fords in fact.
Canadian Tire's response was that in the United Sates they recommend synthetic oil so they say they were correct to use synthetic oil. I brought to their attention that we are in Canada and that my vehicle is Canadian registered. It even says on the oil filler cap use conventional.
I offered them the opportunity to take the wrong oil out of my truck and replace with what they should have used. They refused and James their Service Manager was actually rude insisting that I pay the premium amount for an option was not offered. I did pay the full amount with the understanding I would research the facts, as I did and the facts support
clearly the truck does require and in fact it is not recommended in the Canadian version.
I can absorb being ripped off $50 but the principle of the matter is that they may be doing this to millions of customers across Canada, many times each per year. Check you past invoices at this location and if they
My recommendation is that you do not trust the Canadian Tire on 4th avenue in St. Catharines - managed by Mr. McMaster and bring your owner's manual with you to any service shop and use the oil recommended by the manufacturer not the service people, synthetic has huge mark up compared to conventional oil and some manuals will tell you to not even use any additives in your oil as it may harm your engine, that is what mine said and synthetic is full of additives.
Check you past invoices at this location or any Canadian Tire and if they used synthetic oil, check your owners manual see if you requires synthetic, chances are you don't. With Fords it is pretty much only Hybrid vehicles and one version of the Mustang.
They can keep my $50, I plan to alert their customers through every avenue on social media so that they protect themselves.