Reviews of EcoShield Pest Solutions (Pest Control)

Barbara Lux

Very knowledgeable and friendly employees. Also very quick email response to a question I had. They were on time and wore masks due to COVID. They put down traps to get mice in the shed and made sure to tell us not to let the dogs near them, which was extremely helpful since we frequently leave the shed open while doing yard work! So happy with them!

CT Neal-Herman

Imani, the Customer Care Specialist who answered the phone, really lived up to her title. She was so great at getting me onboarded and all set up. She was kind, inquisitive, supportive, and funny as we discussed what I needed to rid my house of. I told her that I had two young kids in the house, and she made sure to note that to the scheduler so I could seen quickly. Caring for customers is definitely her specialty!

Brett Thompson

Joseph did a great job! He was efficient, knowledgeable, thorough and explained everything he did clearly. Joseph was courteous, kind and thoughtful. I am thankful I got the opportunity to meet him. Thanks Joseph! Great work!

Vincent Palodichuk

Today I had the pleasure of having Fred as my service technician. Fred was absolutely awesome. Not only did he refill my existing bait station but he added another one as my wife was concerned critters were entering our home. Fred also took care to seal any potential entry points that critters could enter from. Fred also reminded me that I don’t have to wait for our quarterly service if we run into a problem or need a touch up; and there is no additional charge! How amazing! Fred, not only did you make our day with your service, but also with your professionalism and outgoing personality. So thank you Fred for giving us a Halloween Treat instead of a trick!!

Andy Overby

Revision 9/3/2020. The service team seems to be constantly rotating and it's been a mixed experience of people who know what they are talking about vs. just waiving a duster around the house. I was using this service for prevention vs. extermination. Continuing to see wasps on the house and in our trees. The team is friendly and no negative feedback there. It's hard to justify the quarterly service fee for 10 - 15 minutes of work.

Tori Conrad

This summer, EcoSheild made all kinds of promises to remove ALL the webs and wasp/hornet nests that built up over the past year on our home which was our initial chief concern. We were reluctant to sign their contract because it was for a years worth of visits. The representative repeatedly assured us that they would go over the house thoroughly the first time and that we would be extremely happy with their service. They also reassured us that if we weren’t satisfied with their initial service, we can cancel and get our money back and cancel the contract without penalty, essentially guaranteeing that their service was great. After treating the house, they left over half of the webs and nests. We immediately cancelled our service the following day (two days after signing up) and went with another company which prioritized and took care of our concerns. Of coarse since we signed a year contract, we were obligated to pay a cancellation fee of nearly $200 which they wouldn’t relieve us from. Please, if you do use them, record the reps promises or you’ll end up paying a rather large cancellation fee.

Rachel A

Very friendly staff, in person and when I call customer service. Have not had a problem with pests or mosquitoes since using their services. Loyal customer since 2019.

Jud Murchie

My initial visit was great and Vern was fantastic. Explained everything thoroughly, walked me through what they were doing/the plan, and let me know what to expect. They were also effective: when we opened the garage this morning the moving ant mountains we’ve been used to seeing had disappeared! UPDATE: Follow-up Visits have also been great! Nate came out this week and explained everything, helped identify potential sources of access for mice and added a few bait traps to address. Was also very thorough with cleaning webs around all windows, eaves, and the garage. Thanks, EcoShield!

Steve O

They were on time, explained what they were going to do, and then asked if I had any questions. They were professional & quickly performed their duties. This is my first experience with EcoShield & this has been a good experience. I’m hoping for great product results.

Kevin Hogan

Eco Shield removed three live hornets nests of the 6 we asked them to take down. The problem with the removal was the removed them before the hornets were killed. Then one of the nests was in the sidewalk, with hornets still in it when we took our walk with our 3 year old. Meanwhile we were told that there was a repellent set up at the old site locations. I got our child in the house and I looked up and what was really there were a dozen or more hornets, maybe more, at the old nest site, back at work on rebuilding. I walked the perimeter and the nest in our landscaping was not touched. It was still active. How that is possible I don't know. The nest on the north side of our house which THEY pointed out to me, had not been removed or treated. Active. I wrote them immediately and told them not to charge my card and I would then not write a negative public review as mistakes happen in life and I would have Orkin fix this. Then 9 minutes ago, my card was charged, more than was agreed upon. It's a shame.

Joanne Meuleners

I have been exceptionally happy with the service provided by each specialist from Ecoshield. Today when I called with a question about bees Alexandra was able to help me and find a solution. She was kind, knowledgeable and very helpful. Her customer service was top notch and I really appreciate that. I highly recommend Ecoshield for all of your pest problems!

Kelly McDyre

Cameron and his colleague were thorough and answered all of my questions with confidence and ease. They were on time, respectful of our space and got in and out without a fuss. Good service and a competitive price.

Erik Dikken

A salesman stopped by from EcoShield and I had been thinking about hiring pest control so I gave them a shot. A tech came by later that day, was very friendly, took the time to explain everything they would do, and gave me a recap when they were done. A+ to work with.

Travis Johnstone

Xeng was an exceptional technician with great care for detail and was helpful, friendly and exceedingly polite. We hope to see him again next quarter!

Leah Ellis

I’ve been with EcoShield for just over a year now. I have just had them treat the outside of my home to create a barrier. I haven’t had any more wasp nest in the treated areas, and barely any Box Elder bugs anymore. My house used to be swarming with them. They are careful not to get too close to my blooming plants to avoid pollinators. I just recently had a question about my bill, because I should have had a new rate. I had to leave a message because they didn’t have anyone available at that time. Brenden called me right back, was super friendly, and took care of the problem right away. I’m very happy with the service.

Skyler Stensrud

Do not waste your money. We specifically stated the issues we were having around the outside of our home. When the men came to complete the services they were at the house maximum of 15 minutes. They swept for spiders and treated for ants, however we specifically said we had issues with bees. They did not address this issue at all and we ended up treating for it ourselves. They said they would be back in 30 days, but they did not come back in 30 days. When we called to cancel they stated our first treatment they were on sight for 41 minutes, which is not true. Had to pay a cancellation fee of $150, which in our opinion is worth it just to be done with them! Go elsewhere for pest treatment.

Vicky Huerth

I'm very Glad they stopped by my home and did their work for pest control at my home -- as I didn't think that any pest control company existed that could help me remove bad "no-seeums" including biting mites from my downstairs laundry area in addition to taking care of larger pests such as a beginning hornets nest, and some big sugar ant hills from my yard, etc. They also added a repellant around the perimeter of my house and lawn mower shed too, to repel pests such as spiders and mice -- all with eco-friendly pest control substances, that also won't harm my spaniel. They will be coming again in a month to do a follow-up application, and then quarterly for more pest control maintenance sessions. Things are already much better downstairs and around the house and yard. Thank you again, EcoShield personnel!

Lindsay W

We use them for prevention. They are always so easy to work with. This last time Ken Childs was our rep and he had great customer service! Would recommend.

M THAO

Carlos Sanchez the terminator came out to service my home and took care of mice. He was nice, professional and did what was asked of him. Although it was the middle of winter, he listened to our concerns and got right to work with the external treatments in the snowy weather and inspected indoors in target areas. Very respectful too!

Brian Kuhns

I have been working with ecoshield since moving to mn in may of this year. They have always been friendly, professional and easy to work with. I signed up for the quarterly service and they always check in to see how things are going, explain what they are doing, and ask if I have questions.

Talat Shaikh

The service personnels was very cooperative and accepted my request to cover entire house where I have seen spiders and ants etc.

Patrick Graven

Delaney helped me on the phone, she was super helpful and pleasant to work with too! Thanks Delaney!!!

Chris Lappen

I spoke with Courtney J. at Ecoshield and she helped answer my questions and lower my bill! Real easy to talk to and very responsive to my needs as a customer. I hope to talk to her next time I call in!

Alexis Snook

Great at selling their services, very poor at delivering. We had them come out twice within a few weeks and the problems they “promised” to eliminate are still present. Showed up late or too early for appointments, had to reschedule others. We asked to discontinue their service due to these issues 3 months ago and never heard back. They showed up today & provided services after we tried to cancel them and then they demanded payment without even having an appointment. We were hit with a $150 contract cancellation fee. Buyer beware

Peter De Rose

Great people! Kenzie takes care of you sales-wise, Nathan one of their techs, took my concerns seriously and did everything possible to help me out with my bee phobia! ???? (I'm a baby when it comes to bees). Myself and DeRoseInsurance.com highly recommend them!

Sami Swanson

Great company, we had stink bugs in our bedroom and these guys got them all!! We have seen a couple since we got sprayed but they were all dying already!! This place does the trick!!!

Judy Heisick

Alicia came out to place bait in the tunnels in my yard. She was very pleasant and did a careful job. She did a great job of explaining the follow up that is needed. I'm quite pleased with the work done today and will be so glad to get rid of the moles/voles that are destroying my yard!

Dej Nag

I gave these guys a few chances and was met with disappointment each time. Major reason is due to lack of communication and sometimes unprofessional attitude. The first time they came out, they could only do part of the job - the guys were friendly and said they needed to come back to finish spraying the outside of the my house due to weather conditions and that someone would be in touch the next day to schedule that with me. Didn't hear from anyone as I waited 3 days so I had to follow up to remind them to get someone out to finish the job. Second round, I got a call and email that I was scheduled in for a Sept 10 appt. When no one showed up, I messaged them a couple times at the end of the day and proceeded to call a couple times that week (25 mins on the phone) to get someone on the phone only for them to tell me the person got lost that day. I didn't get a message or call about that! So I gave them another chance to reschedule me in and the the customer service guy, Victor, said someone would call me in a day or two actually do the rescheduling with me. After a week...NOTHING..! So I decided to call in today and cancel, talked to a Thomas, who said I "was" scheduled in for next week and proceeded to explain their communication process and that I would have received an email "today" about it (sure whatever you need to say). But after I said I'd like to cancel, he proceeded to read his script and hang up before I could say anything. The other reason is that I still see the same insects / problem around so it didn't seem to make an impact. This place is not worth the headache right now. *Update: Even though I called to cancel services last week, today I get an email tells me my next appt and that someone is coming out that day. That means 1) they didn't cancel my service so again proof that they lack communication, professionalism and 2) they're a headache. A nice lady did call me and said they'll take care of it but we'll see.

Brian Bienias

Brian came out this morning and did a fantastic job paying close attention to all of our needs and fought our pesty wasp nest on our patio! Well done Brian!

Lexi Cox

Maurice has been our service provider 2 times now. He is always courteous, has a great attitude and does a thorough job. This time I let him know we have a mouse that found it’s way in. He had something on hand to give us to place inside our home. He also observes MN Covid-19 protocols.

Timothy Kinsky

Maurice showed up early in the assigned time window and met me with a smile (through his mask!) he was responsive, efficient, and professional. I have been a customer for over a year and EcoShield has responded every time I have had a question.

Byron Hixon

I signed up for the service and have to say that it was nothing but disappointing. Every time they'd come, i'd get a text message and email. After a while, I got none, and no one came. I then got a text saying that they needed to update billing. I said I wanted to cancel because no one was coming, and they forced me to pay a cancellation fee, despite the fact I was told by the salesman that there was no contract. How do i know they didn't come? Cameras all around the outside of my home. Oh, and a MASSIVE BOX ELDER infestation that had my property been properly treated, it wouldn't have happened. I'd avoid EcoShield at all costs.

Bill Jacqmein

I am not the person that posts reviews....but this was over the top poor and I want to save someone else. If they come knocking send them away immediately. I tried them for a year. They really didn't "fix" any of my house's problems. So, when the contract was up, I went to cancel it. Crazy amount of harassments around canceling the contract. Don't even consider trying this service ever.

Alison Petri

This business has been asked multiple times to stop coming door to door in Plymouth or get the permit to do so. They continue to come and have never gotten a permit. Additionally if you sign up they will use your name with all of your neighbors to get them to sign up. They have no right to share this information or to use people as a reference without permission.

Katie Johnson

Xeng Xiong (my tech this time around) was so professional and explained everything to me about what a winter service would accomplish and what to expect from the services we already had completed. He made sure to let me know about what would be upcoming in my schedule and to let me know what I can expect to see as the snow melts and it becomes spring here in MN. He was also responsive to my feedback to check on specific things.

Jon Augdahl

We are on the quarterly home service plan, which includes a quarterly prevention visit and also states that they will come out immediately when an issue arises. I reported to them (via email because nobody answers the phone when you call) that I have been seeing quite a few carpenter ants inside the home, and that I would like someone to come out and take a look. Someone did respond via email, but just said they couldn't send someone out because they're fully booked through June. I am beyond frustrated. I don't know what I'm paying for if they can't get out here in less than a month. So for now, I am on the waitlist waiting for someone else to cancel. Unbelievable!

Bryce Howitson

The corporate business structure of a recurring service contract is possibly a bit miss leading but bugs aren't a one time problem so this makes sense. The local group have been amazing to work with. Techs know their stuff, are nice to deal with and haven't had any problems with our dogs who think they're the center of any visit. We've had all our questions answered and they've even identified potential problems that we didn't know about as new owners of the house. It's early in the season so I can't really comment on the effectiveness of the product (boxelder bugs in the fall will be the true test) but all the interactions we've had with the team have been great.

Alana Tirimacco

Today was our 3rd visit from EcoShield Pest Solutions. Just like the other technicians, Nic the inspector was very professional and spent time reviewing what he was going to do with me. He thoroughly inspected the interior and exterior of the home and then walked me through the quote line by line. The service is significantly more affordable than competitors. With the first 2 visits we were very pleased with the results as we now have no indoor spiders or moths! Highly recommend!

Brittany Merino

Jason performed our service today for our first visit. I highly recommend he and Ecoshield to anyone looking. I love nothing more than service with a smile. As small as that may seem, in our world it makes the biggest difference. It made me happy to work with an enthusiastic, caring group of people and I am glad to be with this them on our NO-bug journey. Thanks, Jason!

Anand David

I was offered a $150 first year special as I am a new customer. I was charged this initially, but then on the second service visit I was charged $150 again. When I emailed asking for this second charge to be waived, my entire service contract was canceled and I was charged for an additional $150 fee for breaking the contract. However I never requested my service or contact to be canceled. I called numerous times to try to resolve but no one picks up the call. I left voice messages as well as emails. Update : Finally someone emailed saying that each visit costs about $150 and they said they received a request for cancelation. So they are charging me for the cancelation fee. Looking at my service agreement I am finding it to be different than what I heard from the sales person. A hard lesson for me to simply trust what a sales person is saying but to actually carefully go through the paperwork. Dishonest sales people can make big money of off people who simply take their word. I feel bad. I ended up asking for cancelation eventually because I don't want to pay an exorbitant fee for each visit.

Nicole Brown

They came out to remove a paper wasp nest from our garage and left it in the middle of the driveway wasps. I have 2 kids and a dog, I expected them to actually remove it from my property. The wasps have already started rebuilding in the same place. The special you get for a regular contract is a joke. Overly expensive for no value. Don't do it.

Tara Taro

If you planning to look for pest control, I would suggest to look else where. This company is a whole fraud where they come to your house and persuade until you signup without fee. Then one day you receive a bill of being charged on the service that you isn’t aware nothing was done on your property and on top of cancellation fees that they randomly throw in. Just be aware before you sign up

Mark Hortman

I signed an agreement with Ecoshield for them to protect my home from ants and rodents. The used some light spot chemicals. After more than 1 year with them I got a puppy and my wife didn't want chemicals sprayed all around the house. After I go the puppy, they for the first time sprayed chemicals all around the house. They told me the dog might eat some of the granules in the grass also. We wanted to cancel. They said fine, but it would cost an extra $200 to cancel. I would like to not have to pay the fake cancellation fee that they charge because my circumstances changed since I signed with them. They were not helpful at all in trying to resolve this. They claimed it was a discount that they gave me, but I later found out that none of my neighbors had to enter a 2 year contract to get this "Discount" Basically just a scam

Jeff Duvio

I am able to say these folks are professional, responsive, and on time. They sprayed inside and out, explained every step of the way what they were doing. The initial spray seemed pretty straight forward, knocked down the 4 wasp nests, cleared out the spider webs, treated for ants inside the house. I will leave another review to see what happens a month from now. But from what i hear, I should start seeing results after a month.

Rachel in Minneapolis

Joseph in Blaine, MN was extremely friendly. Amazing service. Support your small business and protect the environment by using EcoShield.

Katie Newman

I was sold this service when a gentlemen came to our door back in June. He did a great job selling - however, I have been disappointed since. Their first visit, they were there for 10-15 minutes. Knocked down spider webs and treated for ants. I was told they’d be back in July for the second round of treatment for ants. Midway through August, I had not seen them and noticed giant ant colonies forming in my yard. I reached out and they set something for August 26th to return for another service. That day comes and goes and they never showed. Would never recommend. EDIT: to the owners response, I did call back and spoke with someone. They said they would take care of cancelling my account and would take care of the cancellation fee, which I thanked him for. Lo and behold, I get an invoice a few days later for $161. What a joke.

Kevin Bottemiller

I have experienced the absolute worst customer service I have ever seen anywhere from EcoShield Pest Solutions. The technician called in sick for two services in a row, then showed up on a Saturday without an appointment. My home was not protected as promised. I have left messages and email with Mr. Thomas Mitchell, who promised to close my account without fees or further action. He promised to call me back at a specified time, I waited by my phone and all I got was crickets! I'm now getting letters threatening collections. They want to get paid, but won't even show up on time, answer calls or respond to emails. All problems were experienced in Summer and Fall of 2021.

Kevin Gilmore

Smooth talkers. You're paying a lot of them not being able to go inside your home during the pandemic. We had an issue with bees that wasn't able to be resolved the first visit. The follow-up seemed uncoordinated, lacking the necessary information to take care of the problem. Be sure to read the fine print about being on the hook for a significant chunk of change ($150) should you opt to cancel early as we did.

Sarah H

I was very impressed with my first service and was excited to get the notification about my second service. The notification came roughly 3-4 business before the actual scheduled service. I knew under COVID that I would need to call and set up an appointment if I wanted the tech to enter my home. I called immediately after getting my notification. I specifically requested cobwebs be removed from my garage and deck (the deck is accessible by ladder or through the house). I also requested that the tech spray these areas. My third and final special request, which I was told was a part of my package, was to spray for crickets. Needless to say from my 2-star rating, the tech arrived and nothing I specifically requested was done. I still have cobwebs in my garage and on my deck, and cobwebs all over the side of my house in my deck area. Likewise, the visit summary indicated nothing was done to treat for crickets. The only thing I noticed, was there had been some sort of liquid sprayed on my sidewalk leading up to my front door. That was it. Also, the sales guy told me rodent protection was included in my package. After two treatments NOTHING has been done to prevent any sort of rodent issues. Nothing. After the first service, this service was a complete let down. Edited: I have also called and left multiple voice mails, and NO ONE will call me back. This company is appearing to be more and more shady as the days go by with answered phone calls and no returned voice mails. The concerning part is that this company has my debit card information, and despite not fulfilling their end of my contract, they keep deducting money from my account. BUYER BEWARE!

Saravanan Durairajan

While the service people are courteous and professional, I don't know about their product and whether it is effective. They tout it as organic. While they sprayed for wasp control, my wife and kids had been stung by the wasp within 2 days. They came back and sprayed again, but my wife was stung again. I got $2 spray from Home Depot and took care of the wasps. But the ant activity reduced and mouse activity was nil. So it is a mixed for me. But watch out for their sales guys. They are usually bait and switch and want to get you signed, without much info. You cannot cancel if you dont cancel on the correct day and if you dont, you are signed up for a year.

Amanda and Courtnie Mann

Rating 2/5 Not very happy with the service I've received to be honest, and sad that I am In a contract... I call to set up times, yet they don't show up during the requested time... I work from 5:30am to 2pm so I request that they come at 2:30 or later so what happens today they came at 12:30pm...... IM NOT EVEN THERE! The first time they were suppose to come to our house no one showed up, and I wasn't notified at all. $200 dollars I pay 200 and they cant even respect the times you ask or stay home for. common courtesy of a company would notify you before they arrive or if they have to reschedule you I pay way to much to have this happen, I shouldn't have to call all the time just to end up having to leave a voicemail. How do I get out of this contract!?

Symone Kyle

Mar’Tessa , She Was Awesome She Helped Us Out A lot Told Us The Truth About Things And Thats What I Liked . She’s Nice Talks Respectfully And Totally Understands . I Would Very Much Use Her Services Again Without A Doubt ! I Would Recommend Her To Others Also .

Sue

Trying to end services takes about 3 phone calls. It was unnecessary and time consuming. They want to know why you’re stopping services, who you switched to, and what their rates are like. We don’t even have to provide this information.

Colleen B

Overall, for the company I have been skeptical of their service until today. I was VERY pleased with the technician who came out for our regular quarterly treatment. He came during the scheduled time frame and let me know he was there. He took time to answer all my questions and walked around the house to discuss a few areas of concern. I hope to have him as our technician on future visits.

Jeremy Gaston

They come sporadically (they say quarterly, but don't always show up - we have cameras). Pests have gotten worse, and are refusing to cancel service. We're unable to get through to customer service and haven't heard back from voice mails.

Joy Full Life

This company has been really great to work with for the past year. They communicate so well and show up on time and are very professional and polite. They have different options for payment and come whenever you need. A few days after they came last week a hornets nest (or something like it) showed up on the deck and they came right back to take it down. Highly recommend for so many reasons. We have never had any problems with pests beyond what I mentioned above, but we like the peace of mind that with this company we won’t have to worry about it.

the hottub

Although the product EcoShield uses didn't quite work for our situation (Heavily wooded), the customer service is next to none. Shelby was an amazing advocate to resolve our issues.. Also, the technicians are very courteous and respectful. If our pest problem wasn't so out of whack, I would have gladly kept them on for service for at least the next couple years. I would still absolutely recommend EcoShield to any friends and family.

David Lovelace

Big shoutout to Epiphany and the GM, Robert, for handling a previous poor experience I had with a gentleman from their org. Everyone has a bad day, so I'll throw the unnamed culprit a bone, especially since Epiphany and the GM cleaned up his unusually profound mess beautifully. Once the job in question is finished, I'll come back with a final, detailed review. Until then however, I do applaud the customer service, as anything short of excellence in how they handled my situation would have resulted in me taking my business elsewhere. Stay tuned for part 2. :) In the meantime, thank you Epiphany and Robert!

Bailey Sargent

A friendly young man came door to door this past summer and we decided to do a spray around the outside of our house that was supposed to help with ants and spiders. The spray did not make any difference with our bug problem. We bought our own supply for $10 and that is what ended up taking care of our spiders. But not only did the service not do what it was suppose to but they also came to our home without our knowledge and charged us for a third session we did not want. We had previously agreed to them coming out twice and paying for those two sessions. They came and did a third session while we were out of town. We could see no difference in cobwebs or anything on the outside of our home/windows. We only found out they had been to our house a third time because we had been charged over $100. My husband called to get our money back because we didn't want the service to continue and they came to our property without our permission. Their customer service said we could not get our money back. Either we can cancel our services and pay a $150 fine or do two more services for $200. Absolutely not happy with this business and we are normally very easy to please people.

Angeline Larson

Although I’m sure your services are great, I didn’t really appreciate a door knocker soliciting at 9pm on a Monday. I was just getting my child to sleep. Just a little too late to be door knocking, I know most elderly folks are sleeping rn too. Just had to share.

Todd Leyse

One of our Edina customers was told by the Ecoshield sales rep that our service has changed (it has not) and that the rep will cancel the service with us so she could take advantage of their offer. She stayed with us. Come on Ecoshield - get rid of unethical salespeople. This is not the first time it has happened. Others have said we have sold or are going out of business. Unethical sales reps give your company and the industry a bad name.

Allison Holt

Shelby provided the absolute best customer service I have experienced in a very long time. I had a problem and she resolved it with professionalism and prompt attention I am 100% satisfied customer. She is an asset to EcoSheild.

Nkechi Anyamele

Joseph was just by our home and he did an awesome job. Very polite, professional and thorough. He did a great job inside and outside our home. This is the second trip with Ecoshield and I am very impressed with the level of service and professionalism exhibited by the service technicians. With this second trip by Joseph and the thoroughness with which he did his job, I will definitely recommend Ecoshield to friends and family

LYNN ST JOHN

I was very impressed with Justin who signed me up for this service and also Keith that performed the service the next day! They were very professional and right on time! I was very impressed with everything that Justin told me and readily signed up although it is too soon to tell if everything works like they said but I’m guessing it will.

Renee Quinn

I have been very impressed with the EcoShield employees I've worked with. Martessa came out today to see about something that is biting us while in our yard The routine service we have had has taken care of everything we could have asked for. She was very professional, identified what the bites could be from and provided a plan for resolution.

Earl McLain

I would like to give a huge shout out to Delaney. I called in regards to my treatment next week. She answered all my questions and scheduled additional services for me in a very prompt, polite, friendly and professional manner. Thank you so much!

Daisy May

Courtney Jenkins is awesome, I would give her 20 stars if I could, give her a raise

Tsering Dhondup

Do not fall for this scam, the picture is after 8 months and wasps nest still there you can see from the picture. It’s on my deck, I got bit on my knee and one of my toddler got bit on her arm. Absolutely absurd for the fees they charged in that 8 months span and did absolutely nothing to help to get rid of “ANY” of the pest….. SCAM ALERTS Charged $500+ for zero results

Charlie Glasser

Vincent Simon did a fantastic job. Very personable and efficient. They were able to remove all cobwebs and gunk from the exterior of my home. So far so good, no bugs all over the exterior of my screen porch yet!

Judy Skeie-Voss

A very nice young man came to my door. He said his name was Vinny. He explained he was with EcoShield. We had a very nice conversation. While I didn't need the service - thank goodness - I would recommend them for your initial inquiry at least.

Maureen Johnson

We have only had two treatments, but thus far we haven’t seen an ant, spider, or box elder bug yet! Tim was our tech today and he did a great job! Very professional, thorough and friendly. He assured me if we did see any insects before the quarterly treatment to just give a call and they’ll be right out. I am seriously impressed with the level of attention and professionalism we have received from everyone, Nick, Tristan, Tim. They thoroughly go over everything they’re going to do that day and ask if we have any specific concerns or areas that need more attention. Now THAT’S customer service.

Jennifer Petersen

I have never been able to reach the local office by phone to ask questions. Finally I picked option #5 on the voicemail and was connected to Bea. She said our local office was suffering a staffing shortage so phone contact was being managed nationally with a phone service. Bea was able to answer all of my questions ans was polite and professional.The 3 encounters I had with employees at my house providing the service was very positive and they answered all my questions and were polite and professional. Once it was pouring rain on the scheduled appointment day and the employee suggested we cancel the appointment, which they did despite the 24 hour notification rule. One question I asked Bea was how do they treat spiders outside in the winter. She said they use a dry formulation instead of a wet formulation. My husband and I were surprised by how quickly new wasp nests formed between treatments. And appreciated seeing them get knocked down.

Caroline Baker

They came to the door just when I was dealing with an ant problem. Seemed like a good deal at the time. The techs were very personable. Came out on special call for ants. But once winter came, scheduling issues cropped up. I wanted inspection for mice, and remediation in same call. Scheduling and call backs were poor. I cancelled after two payments. Called a local pest control person who cam when I asked, did a consultation and no mice. Will follow up in spring for spiders/ants. He helped me understand ants, what to look for and figure out which kind I have. He's local, he's reasonable. It's not a subscription for newly built property.

Caitlin Neal

James was fantastic. He was professional, helpful, and friendly. I so appreciated his expertise. Thank you so much James!

R Jelen

Customer Service was wonderful in helping me with my inquiry. Personal situations caused me to terminate service which wasn't ideal as I witnessed many great products they used. Precious Dianne in Service answered all my questions and provide exceptional service to meet all my needs. I highly recommend working with her as she is very professional and provides 1 stop resolutions.

joe Martagon

I called to cancel as we're having financial difficulties at the moment, and Imani answered the call and was very helpful. She moved my appointment and gave us some helpful solutions to our problem. Thanks again!

Tim Witham

A few things about Ecoshield. They do not answer their phones, you are instead sent to an out sourced customer service agent. They do schedule appointments for you, but without asking when would be a good time for them to come. They do try to scam you out of $215 by locking you into great deal! They do offer less than satisfactory service. Complaint has been filed to the BBB, stay away from companies like this.

Joel Carter

Friendly technicians and decent price. 2 stars originally for a few reasons. First, wasp nest was not fully removed and the techs missed one in a windowsill...no chemicals on it at all. 2nd, they did not spray around our shed out back as promised by the tech we made the appt. with. 3rd, our gate was left open when they left which allowed our dogs to escape (and then kill a chicken). An innocent chicken lost its life due to their carelessness. Lastly, I requested a wasp nest removal in our shed during the appt. booking and they didn't perform that either. I expect more details when paying for a service over $150 with a contract. Update 7/8: Technician came today to remove wasp nests from shed. He was very kind and waited as we did not hear the door. We had honestly given up waiting as we did not get a clear time frame noted for the visit and he arrived at 6pm. Unfortunately we don't believe he got the message about spraying the shed with initial chemicals and the wasp nest in the bedroom window was missed again because of a miscommunication on our part. A follow-up call prior to leaving or a recap of work completed could have remedied these items. While I appreciate the follow-up visit to address concerns, there is still a need for more details in the work notes for jobs and customer recaps at the end of services provided. Update 9/3: After scheduling issues on their end, a tech showed up today but was very friendly and apologetic regarding the cancelled previous visit. I walked trouble areas with him and he took care of it all. Great work! Thank you!

Darren DeYoung

BUYER BEWARE: EcoShield "sold" me their services with a door-to-door salesman. An appointment was made for the services to be rendered and EcoShield no-showed. No worries, we understand that "mixups" happen. A second appointment was made. Again, EcoShield no-showed. We followed up and scheduled a third appointment for which they did not show. Applying the "3 strikes and you're out" principle, we requested a refund figuring that if you miss 3 appointments and don't even call to say you are going to miss or be late, you are not worth dealing with. Went through a lengthy process to request a refund and was told a refund was coming, but we are still waiting for that refund. Followed up on the refund request and were then told "upper mgmt" needs to review the refund request. Waited a week and were told we didn't qualify for a refund. If EcoShield decides to treat customers appropriately and professionally by doing what's right, this 1-star review will be modified. But until then, a 1-star review is representative of their "fraudulent" practices.

Tom Gehle

This company is a scam! We had a sales rep come to our door selling Eco Sheild and promised that they would do a better job than the previous company we had. They require payment upfront and require you sign a contract. They want me to pay for services that I only received part of. They were at my house for 10 minutes and they want me to pay $200. They kept trying to come early every time I scheduled. The day they did show up it was 40 minutes early. The tech said “his paperwork stated 5:00 p.m.” I have my paperwork and it states 5:40 to 6:00 p.m. I wanted to be home for the 1st service. My wife was home, but she doesn’t like dealing with this. I would not do business with this company.

Mike Eyerly

EcoShield does a good job keeping our unwanted pests under control. I had a billing question that Aldreen L. did a great job assisting me to get resolved. Planning to stay with them another year!

K. Napier

The absolute worse service ever!! DO NOT USE THIS COMPANY!! They constantly "schedule" times go come to your home and never show up. 4x I waited at home for them and they never showed. I called and cancelled the account and now they are harassing me to pay a $300 cancellation fee. PLEASE PLEASE do your research and do not use this company, you will regret it 10x over. The products they put down do not prevent anything. I saw zero difference in the amount of spiders on the exterior of my home between the 2 times they actually showed up. This is a scam!!!

Sarah Tungseth

Joseph was very thorough and helpful with his treatment session- especially with doing a thorough indoor and outdoor mouse assessment and blocking holes into our house, and giving us an idea of how to better mouse proof our house. Great customer service!

Jayme and Vincent Palodichuk

All in all, we have really enjoyed Eco Shield. The first few times they were out here we didn't notice much difference at all with the ants, mice and bugs, etc. We have talked with several individuals over and over and they have sent people out here a few times at no charge. We had some nests in our attic and come to find out we had very old insulation that doesn't kill the bugs and they just hide in it. We were paying a very high heat bill as well so they were here today and Andrew and Tim did amazing job. They even cleaned up the huge mess they made, which NEVER happens when people come do work on your home. You are usually the one cleaning up the "aftermath of destruction" These two did great.

Paul Cross

Martessa did a great job this morning with our "Start-Up" first treatment. Personable yet professional, and very knowledgeable. She was looking for items that would help in the long-haul issues surrounding our home. We plan to request her for the follow-up treatments!

Ryan Coombe

This is for the MN branch. Product/spray does work decent, but lack of communication and 4 NO-CALL/NO-SHOWS is absolutely unacceptable. When I finally was able to get a call back in regards to setting up our final contracted inspection, they told us they didn't have an inspector for the past month (when all 4 prior NC/NS were scheduled.) Asked for a manager who could assist me and was told they were the manager. I told them to cancel the account then since they were not professional at all and they hung up. (yes, I was a little heated while talking to them as well). We couldn't even get someone out to the house for a complimentary "pest retreat".

Margaret Allenburg

I gave our technician a 5 because he was very thorough and helpful when asking about solutions for problem areas. Max was easy to talk to and accommodating. I do not know how products rate yet, but the sales and service have been impressive!

Anthony Brunstad

Started my first set of treatments/applications Aug2020 after about a year at a new house. I was impressed by the courteous, professional, and non-pushy sales rep and the diligence and attention to detail exhibited by the technician. With young kids and pets at home, I was happy to find EcoShield for our pest control solutions. I'm excited to come back and update the review this fall based on my perceived effectiveness of the service. UPDATE: Second quarter service in December required zero in-home attention due to high effectiveness of fall treatments. Very happy EcoShield found me.

Tan Hall

VERY EXPENSIVE compared to competition, feels very sleazy, messy (overspray on my windows and doorbell camera so I have to clean windows), makes it VERY difficult to cancel. Would NEVER recommend.

Ashley Kintigh

I am incredibly impressed with the service from Chase at EcoShield! They took their time carefully inspecting the entire outside of the home, finding a wasp nest I didn't even know was under they deck. All the cobwebs were cleaned up and the house looks so nice now. To those thinking a bottle of spray from your local big box store is the same thing - nothing compares to this service.

Jim Saelens

Ecoshield performed a first time inspection for our family, and I was very happy with the solutions they had for our home. Love their products, that are kid and pet friendly, since we have both! Still new with this business, but I like what I see so far.

Rene Graham

I had been paying a set price for over a year for a service that included Chinese beetles. Then all of a sudden it wasn't included in my price and I had to pay extra. I showed them emails from the rep who set up the service and they still didn't work with me. Ruined my back yard this year.

Cindy Curtis

Damien and his trainer both did a great job on their first visit. They gave me a detailed explanation as to what they were doing and what it was for and when they would be coming back again for the next service. They were professional and thorough. Cindy Curtis

Alyssa Maria

Eco Shield has been a God send! I used to have carpenter ants that no one could get rid of. I was embarrassed when my friends came over and it was just gross. The salesman explained everything so well and he was really nice. Then, the tech came and was thorough. I haven't seen anymore ants!!!! I'm so happy I found these guys. I definitely recommend Eco Shield. I've tried other companies, but they really didn't follow through with everything and even when they did spray the ants came back.

Lisa Kor

Super professional, friendly and took time to brush off all the spaces on the outside of the home. Explained all the steps they take to provide a great experience and outcome. I really like that it’s plant based material and safe for my pets and kids.

Loryn

Company has incompetent and rude customer service workers. This young girl really tried arguing with me while trying to talk over us rather than hear what we have to say. We thought we were being treated for pests but started seeing dead mice around the yard, ask for them to come out and they lied about when they would come out AND when they finally came out told me an opening where mice can come in….which was on the side of the house too tall for even me to reach….said he saw mice droppings but still did absolutely nothing other than tell me it’ll cost almost 400$ to cover the vent…go with a better business. This one is not it.

Tim Hollis

As a new customer, I was told I could have a return visit if insects returned. They did and after 8 days of no response from EcoShield, I mentioned the Better Business Bureau. EcoShield contacted.me. and came out to my home. They then billed me for the vist.....Not what I expected at all. Although they performed a service professionally, they did not live up to the verbal contract. I also never recieved a written contract for any service done at my home. Not a company I would do business with again. Customer Beware.......

snowmobiler86865

DO NOT BE FOOLED. Very unprofessional company... First, they didn't show up when I was told they would, randomly showed up to perform initial service, after 5 minutes was told they needed to come back on Monday to finish. After a week of nobody showing up, I put multiple calls into them with no response. I canceled my service contract and disputed the charge on my CC and they actually trying to dispute my claim... Terrible customer service 10/10 would NOT recommend

Clay Harris

Update: the guys who’ve come out have been fantastic. But they’ve rescheduled a ton. It is unclear if I need to make the appointments or if they do it. Their communication is very poor. As a result of their poor communication, I have TONS of ants. What am I paying for?!? As I said, when they come, it’s good … but they don’t often come. I was told that their summer help is not as helpful or reliable. Regardless, I dropped them two stars. Original Review (5 starts): So far so good! JJ came to our door and was kind, patient, and informative. He was willing to explain everything and be respect of my decision. We have it a shot and so far so good. I had them come back out because I saw some more ant hills. They came back within a few days and retreated those spots without charge! Here was my review of one employee: Isaiah was kind and patient. He took time to explain what he was doing and why. He continued to ask me if I understood throughout our time to make sure we were getting all of our spots that needed to be worked on. I would love to have Isaiah come back and do work on our property anytime! Other than JJ he is the nicest employee I’ve yet met.

John Hall

Technicians introduced themselves and said they were here to do a follow up treatment. I explained that it was supposed to be an initial visit. They said they understood but they were done in 10 minutes. They didn’t treat any interior areas. They left without telling me or asking if I had any questions or requests.

Isa Wrenshaw

I recently just encoutered ecoshield and I've had a great experience with them thus far. Unfortunately, we had many mice in our shed, but the situation is now being treated. We worked with Claudio and he was very thorough when it came to eplaining wht he does and how he treats our problem. Great service and deals! Will be working with them again in the future!

Dan Rowe

Ashley helped with billing. Great work, she was spot on, quick and to the point. That's the way I like it. I don't know what she makes but I'd give her a raise if she worked for me. Thanks

Luis Baez

Courtney J was super helpful with my inquiry and made the process a breeze. Very easy to work with!

Adam Williams

Got half the service the sales person promised, called him and now waiting for a follow up, hopefully they come to finish the job, UPDATE, so they came back out and did an excellent job this time. There is still some confusion about how much of the yard they treat, we were told they go out 25 yards from the house, but they only go out 10 to 15 feet. Very professional the second time

Leah Bauck

Patrick B was just here taking care of the outside of our house. He had exceptional customer service and was very knowledgeable about the services and could answer my questions about timelines. Even reminded me to keep pets off until it has time to dry. Would definitely recommend!

Sapir

Unrecommended. I use the service for 4 month And the 1st and the secon service they was OK but after that I called back to them to ask service again because I have spiders in my house and I need their assistant to come and take care about it because what they do last time doesn't help. every time they say somebody gonna come and nobody show up I lose days at work waiting for them until I give up. then thry supposed to come to do spraying at my house They send reminder by email about the date but not about the time so I wake up at 7:30 in the morning waiting for them in my back yard nobody show up after hour I go to my front door and see in note they already been here but technically nobody getting my garden or my house or call before and show up to come and spray my house And then they accept from me to pay for the service full price!!!!!!!!!! When I called to complain everybody said they are the manager and nobody can help. they say there was here so I have to pay for the service even if I was outside waiting for them and nobody was here it's just ridiculous ever again!!!!!!!

Tamara Sullivan

I did not call this company, however they were working in my neighborhood and one of the crew came to my door to offer the services that several of my neighbors were getting. This is a newly built area and I have always heard that when you disrupt the ground in a previously wooded area, you are apt to get bugs that don't want to leave. I hate bugs - in my home - ok outside. I agreed to the treatments for this first year in my home even tho I have not been bothered by bugs yet. The young man that spoke to me was knowledgeable and seemed very sincere. They gave me notice when they were on their way and came to the door and introduced themselves and asked if I had any questions. The whole process was professional and I have not seen a bug this summer, which was my goal!

Natalie Weyandt

Beware of getting swindled by this company. When I signed up I was told there would be no cancelation fee if I ever wanted to cancel my account. They insisted on signing me up for a quarterly service and since I was told there would be no cancellation fee, I agreed. When I went to cancel my service since it was no longer needed, they charged me a $150 cancellation fee. Would never use this company again.

rmgandrud

Save yourself numerous headaches and find a different pest control company. We first signed up with Ecoshield after the smooth talking salesman came to our door multiple times and promised we wouldn't be locked in a contract and could cancel anytime. Lies. We were fine with them until they called and said we needed to schedule a treatment in the middle of winter, in Minnesota. I figured it must be a joke since not only was the ground frozen, but there were inches, if not feet of snow on the ground. I tried to talk to multiple managers to tell them we will gladly pay for a service, but we would like to push it to the spring when there's actually pests to treat. Nope, they said we either had to do the treatment or pay a fee to cancel. At the time they told us we only had to do 4 treatments then we would be out of the contract. Yesterday my husband gets a call telling us we are in a 24 month contract when we were previously told we were in a 12 month contract (after not agreeing to a contract at all). I called back today since this is clearly unacceptable and the woman was able to change me to a 12 month contract which means we only have 1 treatment left then can be rid of them, hopefully. Whether or not their treatments work, I honestly can't say a positive thing about them because of how terrible and inconsistent every interaction has been. They seem so slimy, threatening to charge fees and bullying people into more treatments unless you refuse to take no for an answer and push back enough.

Brian Gist

Door to door salesman came by twice…wouldn’t provide materials for me to review. After reading the reviews posted here, I said I would not consider its service yet he kept on selling. Finally had to close the door on him and walk away. Will not do business with a company that is pushy and peddles a high price only to keep discounting with every no…give me your best offer and we can go from there but starting with an outrageous price makes me think the company is not going to give me the service I get from my current company

Andrew Pastick

Joseph did a great job and took care of my home like it was his own. Communication about the work performed was excellent. He even gave me some suggestions i could do around the house to keep pest from getting in.

E Aldean

The MN office is next to impossible to get ahold of. I recieved an email notice at 6pm on the 4th for a service at 1pm on the 5th. They require 24hrs for cancelation. Since I can't get ahold of them and the corporate office is closed for the holiday, I don't know if I'll be charged.

anthony axelrod

This is the company that uses shady practices involving third party contractors to attract new customers. They push you to sign contracts on the spot for two years. While doing it, they misrepresent the number of applications and overcharge for each of them. The charges are $144 for each application that takes about 10-15 min of work. While It is difficult to judge if there are any real benefits from these applications, one thing is for sure - they want to enrich themselves for your expense.

Steven Cutri

Sebastian R. Was incredibly helpful. I had run into a problem and he resolved issue in one phone call. He is very service oriented and came across genuine and authentic and determined to rectify issue and make me satisfied.

Amanda Taylor

Routine preventive care. Great at communication and timeliness. Updating 8/19/21 after having service for about a year Cory was friendly and super helpful at explaining some other things we can do to help with the springtails in the house. I appreciate that he called a half hour in advance and did a thorough job. Thank you!

Yauhen Tarbunou

Absolutely terrible . Several reasons : 1. Job never gets done completely. So - cancelling my contract . Hasnt been even several months 2. Good luck getting your money back . These scammers don’t care. I actually told them to go f.. themselves - I apologize for my French but my frustration goes up to the roof since there isn’t any respect , or professionalism , or follow up, or communication, etc. I spent 1000 dollars for exclusion service that has been done incompletely and, despite having conversation with their manager Jim - Woodbury, MN manager - and his promise that I would get refund ,- nothing was done: Thomas from customer service called me saying that there ain’t no chance for me to get a refund. I left voicemail to Jim - nothing . Go figure ... 3. People of their customer service seem like have no basic education and ethics training - rude , rude and rude 4. Expensive - again, for no reason and obviously for nothing as I mention above 5. Please read reviews below and DONT choose them . You will regret for sure . 6. There is no communication between main line and their techs - so what you think you gonna get doesn’t mean it is true . So be careful.. Anyway if that’s not enough I don’t know what else to tell you to convince you. Up to you, my friend.

Ken Schmidt

The service was fine until I ran into a problem and needed to get rid of some mice. I was quoted just over $1000 to fix the problem. After 3 no shows someone finally arrived. When I asked to see what work was going to be done, only 5-6 holes needed to be filled. The paperwork showed over 20 items they were going to fix. I was flat out lied to by the sales guy. I told the guy to leave and I cancelled my quarterly service only to get an email for a $864 bill for services that did not happen. That is what prompted this review. This company has shown itself to be inconsistent at best and fraudulent at worst.

Azeena Kanhoye

Have had a great experience with eco shield so far. They have been good with scheduling and coming back out if needed at no charge. Shelby in customer service has always been nice and always acts professional on the phone calls.

Connor Olejniczak

This company is a scam! We had a sales rep come to our door selling a one time yearly payment for pest control services with a 30 day follow up to make sure the solution was working. They require payment upfront and require you sign a contract. 30 days later they charged my credit card again. The customer service rep stated the 30 day follow up is the start of the quarterly service. I just paid $400 in 30 days. Total scam! Do not do business with this company!

Ashlee Bekish

We've worked with Kenzie for sales/sign up and Nick for service. Kenzie was super knowledgeable about the business and services offered without being pushy. She was a breeze to work with and genuinely seemed to care about our concerns. Nick was professional and incredibly thorough. He talked me through everything we were getting with our quarterly service, and gave us some detailed estimates for future exclusion work we need do. He also did a great job putting my mind at ease, and I know we're in good hands with him treating our house. I only wish he'd be our service tech every time! He's amazing!

Joe Isaac

07/28/21 update: -we had another service performed yesterday by Xeng. He was a very impressive young man. Took the time and effort to walk around the house and evaluating for entry points. He answered all of my questions and scheduled me for a free consultation. I felt that I had to give him a good review because I appreciate how thorough he was. Great experience. There was a mix up with our services after we moved. I spoke with Ashley who promptly took care of the issue and scheduled a visit the following week at our new property. She identified the issue, responded in a professional manner, and resolved any concerns. We have been a customer for several years now and are confident in the companies abilities to manage any issues we face. The customer service team and the technicians have done a superb job every time we are in contact with them. Highly recommended.

Nicole Petersen

I am from Georgia and have had a pest control service my entire adult life, turn to my move to Minnesota. My new home had a spider problem and mice in the walls/garage. The EcoShield sales rep was nice and informative, the techs that have come to my home have been friendly. The problem: A tech showed up to my home without an appointment, I work nights in a hospital and he woke me up at 1PM and I wouldn't let him service my home without an appointment. I scheduled an actual appointment after calling the office which was fine. Push forward, I still have spiders and mice. The tech didn't treat the inside of my home to do an in-home service for my 30 day and treated the yard and outside of the home. They didn't change out the mouse bates in the garage, and obviously not the ones in my basement. For what I am being charged for this service, I can treat my yard and put mice traps down and save hundreds. Worst part is I'm locked into a 12 month contract for sub-par service. I understand that we are in COVID times but, then don't charge me for an entire quarter of service if its only partial service. I am going to be calling the office in the morning to see if they will send a tech out to re-treat my home properly. I will not be renewing my contract with this company. If I could get out of it now, I'd run and use someone local. Hope this helps... I should have been more careful but, pest control is normal where I am from and your "bug guy" is like family. This is defiantly not the case up north. Good luck.

Robert Wolff

EcoShield applies a general protective application around my house and throughout my lawn on a regular basis. EcoShield’s technicians are extremely professional, thorough, personable and happy to take time to answer all questions. Since beginning service earlier this year my home has been pest free. I am very impressed with the quality of their team members and the effectiveness of their applications. Knowing their products are eco- friendly is an extra bonus.

Joshawa Speiker

Salesman stopped by our house yesterday with no mask on, named my neighbors by name and asked if I knew them but I've never seen them around. The salesman and I spoke for a bit because we actually just happened to be looking for an exterminator. We discussed the terms and I specifically asked if we would be locked in to a contract. The answer was an unequivaqal no. I was told that they would give us a call in 90 days for a scheduled visit but we could decline with no penalties. I want to be clear here, there was no room for misinterpretation when he told me this, he clearly stated that we could decline service at any time with NO penalty whatsoever. I decided to go ahead and do it. I gave him my info and scheduled a visit for the next day. Fast forward to the next day, I get a call from my girlfriend asking why she is being asked to sign a contract. The contract stipulated visits every 90 days at a %50 increase from the initial visit. The contract also stipulated that a penalty would be charged if the contract was canceled within 12 months of signing. My girlfriend asked the guy who was there to provide service and he confirmed that indeed we would be charged. I went against my better judgement allowing a door to door salesman talk me in to something I should have searched for myself and he proved our suspicions by lying to my face and saying whatever he could to get us to agree to their services. Do not hire this company if you value honesty and integrity, you will find none here.

TJ Freeman

Sales rep stopped by on 8/25. He caught us at a good time, we recently had a nice size hornet nest and some nasty spiders. We talked, walked the perimeter. I didn’t mind the price or the sales pitch — heck he was going door-to-door in nearly 90 degree heat. He said they would take care of the spider webs and lay down some chemicals to kill them off. The issues come with the service provided. Tech arrived the next day on 8/26, 2 hours early - which wasn’t an issue at all. We talked, did a shorter walk around the house, I didn’t have much time to spare as I working from home. I told him our big issues and our request to help eradicate the spiders. What surprised me was he asked me what areas id like service. To me, you’re the professional, I shouldn’t have to tell you how to do your job or where to spray for bugs. I asked him to do the inside baseboards. We came up here from Arkansas, that was standard down there, figured I would see the same thing here. Instead, he came with a few spray cans and sprayed on the corners of just our basement. Never mind the main floor or second floor. Fast forward to the service has ended, I didn’t have a chance to chat with him - not a big deal. I went to the front door to grab a package, cob webs In the corner of our front door. The very door I greeted him through, the very door he came in to spray our basement. I realize this isn’t a housekeeping service, but really? Then the fun began. I let our dog out in our fenced in yard. 3 minutes later I get an alert from our security camera of motion in the front. It was our dog. The tech left our gate open. So now I’m trying to chase my dog down with a toddler and an infant in my hands. Man, that was fun....thank god no one was injured. It gets comical at this point, he also left our double gate door open. Two gates, left opened. Extremely unimpressed with the service and can’t believe someone who’s job is to go into yards every day would not know to shut the gate behind him. I’m locked into a 12 month contract or I have to pay a fee to break it. I’ll be looking into all options of immediately cutting off our service. Advice for future customers: know exactly what you want performed before the tech comes, Walk off everything with the tech before they leave. Check your gates. Edit: The service tech called me at 9:15 PM on a Thursday to confront me over my one star review. When I said multiple times, to call me at an more appropriate time, as in any time between 8AM-6PM, he insisted to argue with me about how much he went above and beyond for my household. All while I'm trying to get my toddler ready for bed. I can't understand this level of unprofessional-ism. I've attempted to call the local and corporate offices multiple times, its a pre-recorded message instructed to email them instead.

Mandee Brady

The techs have always been thorough, polite and listened to our concerns. They are very knowledgeable, and the package we received was a very good value. We have problems with ants and we have seen a difference and it's only the second treatment.

Danny p

Joseph was an amazing and professional tech that serviced my home. He went above and beyond for my needs. He even precisely determined a rodent problem that had just started 2 days before his scheduled visit and offered the best solution to my problem. I highly recommend EcoShield Pest Solutions, who wants their bugs, rodent and etc problems solved.

Andy Smith

I'll start by saying that I am not a customer, but I don't trust this company based on their sales tactics. An Ecoshield guy knocked on our front door and said he doesn't normally go door to door but he was in the area servicing some other customers (he name dropped one of my neighbors), his truck is around the corner, he has some downtime between jobs, and he could get us in at a good discount since he's in the area and visits the neighborhood often. We need a few pest control services so I heard him out and said we would look them up and consider them, I didn't want to sign up on the spot. Glad I didn't- the next couple days I saw him and his partner going door to door in other areas of our neighborhood. They got in and out of a little sedan- no service truck in sight. If this business is willing to lie to you to get you signed up as a customer, what else are they willing to lie to you about? I note some of the reviews of them showing up for extra services and charging people for them. Hmmm....

Ravi Tej

Bad service. No one showed up for the appointment that is booked. I actually read the reviews that they will not show up. But somehow manipulated by the door salesperson and signed the contact. Please don't do business with this company. I called for finding out whats going going on, could not get them directly, I have to call in as a new customer and got connected. And exactly as stated in the previous reviews by other customers the lady who answered the phone was very rude. No care about the customers. I requested for cancellation of the contract, it will be a struggle for me to get hold of them. Please dont get into this mess like me.

Karen Pettigrew

Thank you Shelby for you professionalism. I have been laid off and planned cutting corners and this was going to be one of my expenses to cut. She helped to reduce my cost until the next quarter and also helped to reduce the cost going forward. Thank you again. Now that is GREAT customer service! Give her a raise!! Karen Pettigrew Hoskin

Wendy Svensk

Very friendly and professional service. I was surprised at how thorough they were going around the outside of the house. We have used a different pest control service in the past for wasps, and that company just did the bare minimum of what we said was the problem, and charged more money. EcoShield exceeded my expectations. Jeremy was so polite when telling me about what they offer, and he was super patient with me when I asked questions. I really appreciate that and feel like they really care about us as customers. Thank you!! I would highly recommend them!!

Jeremy Anderson

Xeng did a great job explaining everything he applied to our house and even mentioned a few areas of potential problems I hadn’t noticed. He provided helpful information and I look forward to having him and eco shield back to our house.

Derek Rode

Technicians were friendly, informative, and showed up on time. No longer have carpenter ants entering my home. When I needed to reschedule service Delaney was there to help and took care of everything for me. No complaints.

Linda Burke

Door to door salespersons totally ignored the NO SOLICITING sign on my door and I have a clear video of the male salesperson attempting to OPEN THE LOCKED DOOR EVEN BEFORE RINGING THE DOORBELL! When I saw them in an adjacent neighborhood they said they would never bother a home with such a sign and he had conveniently just given out his last business card. No soliciting means NO SOLICITING and I should never have to think that he would have entered my home had the door been unlocked! For this reason I would not use them if I had bugs taking over the whole darn house!

Mike Mast

The local office here is far from being professional and rates one star ????. Tamara T. from the corporate office on the other hand deserves 5 stars for being very professional and a pleasure to work with. Thank you Tamara T.

Aida Avdagic

You guys do an excellent job of “half assing” a job. All the services we requested at my household, were never actually resolved or fixed. We still dealt with bees and bugs/pests all season long. Employees would be over and gone quicker than the blink of an eye. And to top it off, additional charges keep being made on my card for no reason at all.

Colleen Hollie

Dalis was great he was treating my neighbors house and got us scheduled. Grant came out to treat our house, he was also amazing. He walked through everything with me and was very understanding and kind with my kids. Will definitely recommend and have them treat our other property.

Danielle Marchel

We started using eco shield for quarterly treatments for millipedes and spiders, and anything else that finds its way into our house. Since starting we have not seen a single millipede in our basement. We really appreciate our technician, Nate D. He is professional, experienced, and gives great recommendations. He does a thorough job and checks in with me after he’s done treating our house to answer all my questions. Thank you so much Nate!

Jayson Neilien

I spoke with Allie M. Over a week ago, she treated me like a priority which I greatly appreciated. Professional and polite.

Craig Matthys

Clariz was so kind and pateint with me. It was like talking to my best freind. She gave me lots of information that I was not aware of. I do not do well with contracts, and the full understanding of them. She did not ever make me feel like an idiot, which is how I felt coming into this. I can't say enough about Clariz, wish there were more like her in this world!

Philip Hussong

Drake worked hard to win our business after helping our neighbors. Local company, good product and competitive pricing.

b c

Christine D answered my questions and resolved my issue the very first time I called. Typically customer service simply is not that good these days but she really came through. Ecoshield will come out between treatments whenever you have a problem. I really enjoyed working with them the last couple of years

Cassie S

Worst company ever! If I could give 0 stars I would. After the first service they have not come back despite charging my card repeatedly. They will not communicate at all. Have called and emailed for months now with no response. Initially I requested mosquito services as well and was told they made a note to my file and when they came to do my first service they would add that. They did not do this and no one ever contacted me about it. Although they did increase the amount they were charging me so I believe they did add that service however they never sprayed for mosquitoes. Warning! Do not use Ecosheild! They have my bank information and continue to charge me without providing service or answering any attempts at communication. Update: Your reply with another email address to use is a joke. We have reached out to that email address several times with no reply. We finally threatened to contact the Better Business Bureau and you finally responded by apologizing and asking what the issue was via a chat service. My husband responded to that message and we never heard from you again. We have contacted the BBB and will continue to tell everyone we know not to use your fraudulent services.

Teddy Buganski

Heather was very helpful in getting touch-up services scheduled. ECOShield is an excellent services provider. I highly recommend them. TB

Cassie Sauerwein

The service never seemed to work as well as they said. I had problems throughout the couple years I was with them. This year was bad. They said they sprayed for boxelder bugs and spiders, along with putting out bait for the voles and mice. I cut my grass a couple weeks ago and several voles ran through the grass in front of me and I couldn’t even enjoy my deck over the last month or so the boxelder bugs were too bad. I told them about it but they still wanted me to pay full price for services that did not work. I complained, paid and then told them not to call or stop by again.

Brady Burby

DO NOT USE ECOSHIELD! I’m super unimpressed with my recent service, the technicians were only here for 9 minutes (they told company 30-35 minutes), and did a pretty poor job while here, one did a quick exterior brush to knock down webs, and the other did a quick granule spread by hand near the walkway, and then a quick spot treatment with a sprayer near the foundation and some doorways and were in the truck and gone within 9 minutes of me meeting them at the door. Also, the description of services from signing up were not the same as when I called to ask what I was supposed to expect, the amount of work was different, lawn granule became 6 feet from walkway, full house barrier became spot treatment, inspection for pests became none. Also, I called and left a voicemail, and sent an email and didn’t get a response, had to call back again to finally get a hold of someone. They also required a "cancellation fee" of you to pay back any discount of the service from when they signed you up, even though I thought the service sucked in the first place. So you have to pay for the whole treatment even if they didn’t do it properly just to cancel them from coming back and screwing you over again, talk about a scam. Again DO NOT USE ECOSHIELD!

Gn

Great service. He took time to investigate where rodents are coming into my home and explained what I needed to get to close open holes. He put down devices outside and in the garage to keep rodents away. I'm very happy with service provided. Thank you, Customer Gwen

Kelsey Jeup

I have not used any of EcoShields services yet but the customer service associate that I spoke with was incredibly friendly, responsive, and informative. Based on the helpfulness of Delaney and Jazmina we will more than likely be moving forward with EcoShield.

Nan Paciotti

I am writing this about a certain person whose name is Aries Dela Cruz. I had the very good luck to have reached this man after many, many attempts at calling EchoShield and emailing them due to an issue with our service. Aries listened to my problem, was super helpful and super friendly and decided to personally make sure everything got resolved. He truly has gone above and beyond to help me out. It's still in progress but I trust Aries will do what he said he do to help me because I've been extremely impressed thus far. Thank you to Aries, the company needs more customer service team members like him.

James Stanke

Vern and Justin, the 2 technicians who showed up for my property’s initial treatment, were professional, courteous, and eager to provide the best customer service possible. I am not able to provide commentary on the effectiveness of the treatment as this is the first one. Time will tell whether this will provide the desired results. If the product is as good as the service, I will be pleased.

Suzanne shattuck

This company has very good customer service both with the experts that come out and their office staff. They're very explanatory of what they're doing and how the products work. They communicate well with emails and texts to remind me of upcoming appointments. I highly recommend this company.

Sean Keenan

Yesterday, a sales representative showed up at my house as I was plating up dinner for my family. He followed absolutely no social distancing guidelines and did not wear a mask (mind you, this is in the middle of a resurgence of COVID-19). After telling him its not a great time he persisted and asked to see my back deck. I have no problem with colloquial language, but a salesman ought not to swear multiple times and call a prospective customer 'man' or 'dude'. Hire some more professional representatives, because my one experience with your company has turned me off for good.

Andrea Beauvais

An EcoShield representative came to my door and made a pretty promising sell. I signed up, very pleased at the idea of a natural/eco-friendly pest solution. We had them come out three times. One for the initial treatment, one for a 30-Day egg cycle treatment, and one for moles. At the initial treatment, they set out bait boxes for the moles to "see how bad the problem was." This drastically increased the mole activity we had and thus nearly destroyed our lawn. Naturally, we then needed to pay extra for the mole extermination service. The product itself lasts MAYBE two weeks. They came out less than a month ago for that 30-Day egg cycle treatment and all of our windows and doors are COVERED with bugs. We also have plenty of spiders and centipedes inside too. The stuff you buy at Target works better than this. The only reason I give them two stars instead of one is because everyone I talked to at customer service was very nice and helpful. Regardless, I broke my contract and will be looking elsewhere next spring for pest control.

Bryanna Norberg

They showed up within their 3 hour window. Were very respectful and professional. They explained again what they were going to do and when they would be back. Our tech was even nice enough to hand me a package that had been delivered before they got to our house. Excited to see the difference the first service makes.

Chan Thao

BEWARE! Didn't want the service anymore but they still sent a guy out to service without my acknowledgement of the appointment or consent from us as the owners to work on the house. Told the guy to leave and they still charged us $139.32 for what little service he started. Spoke to customer service. Manager at corporate had to call me back. Was very unreasonable and threaten to send payment to collection if we don't pay. WILL NEVER DO BUSINESS AGAIN WITH THESE PEOPLE AGAIN! *** Response*** Their message that was sent out was asking to "Confirm" the appointment or "Reschedule" which neither was done. Service wasn't wanted. So they they just send someone out and bill you for it. To them, after the first time, they can come onto your property, work on it, WITHOUT YOUR CONSENT and just charge you for it. Their manager, you try to contest it, we'll threaten you. Right Dani? This was my experience with this company. Yours may be different. Best of luck if you wish to work with them. I would NEVER be desperate enough to call this company again though.

Sean Campbell

Very pleased with my first service with EcoShield and really impressed with their customer service team. I spoke with Jazmina regarding a billing issue and she took care of the issue right away! Thanks!

Victoria L

Overall - Sales Tech and Sales Rep were nice and professional. Service - VERY underwhelming as this is my first month with EcoShield. I am paying an additional $60/quarter over my previous service. The first initial service was great, on time, social distancing, did everything that was told of them. The 30 day service, I got a text message the day of at 9am that they would be here today. No time of service provided. I then had to reach out to the Sales Rep who provided his number to ask if someone was still coming at almost 6pm! My house was not serviced until 8pm and the service seemed rushed since they weren't here for very long. The tech did not look at the prior service history - I have a wasp nest congregating (8 days later) and called customer service and the sales rep to notify them of my problems. Customer service no one answered and was forced to leave a voicemail. Texted Sales Rep 10 minutes ago, TBD on how that's going to work. Hoping someone contacts me by 5pm, but as a "new customer" this is underwhelming at best especially when I'm paying more for your service.

coryelle Price

Joseph was professional and very helpful! By having employees like him come and do a wonderful job and be so knowledgeable, let’s me know I made a great decision with using EcoShield. Thank you.

Randy Sutter

Fred provided professional and courteous service. He thoroughly inspected the exterior of our house. He identified and corrected one potential point of entry for mice into our house, He baited and placed two traps on the outside of the house in likely rodent traffic areas. He demonstrated a clear knowledge of what needed to be done. I highly recommend Fred at EcoShield for control of pest issues.

Shannon Tietz

Although I was on hold for about 15 minutes, Shelby was amazing and helped make sure my issue was addressed right away! Great customer service!

Bruce Budahn

Xeng was very pleasant, thorough and knowledgeable of the products he used. Explained everything to my satisfaction. Since using Ecoshield the pests are well under control. Highly recommend!!

Tanner Lother

STAY AWAY! Unfortunately I have to give this company 1 too many stars. They were suppose to provide a service that included treating ticks in my yard and pocket gophers. The gentleman who I spoke with said that they could take of it along with other things that came with the package. The greatest sales pitch lie he told me is that if I noticed anything to call back and then they’d retreat my yard. Well I did. I found ticks on my dogs 2 days after. Emailed them back and forth to get them to redo the service only to find out that I didn’t get what I paid for, and it’s illegal for them to target pocket gophers. I’ve been fighting with company for months now for my refund. They lie, cheat you out of money. And it’s not just from the salesperson but also management. They said they would send me my refund and wait 10 business days. That came and went and no return. I would urge anyone and everyone to stay away! DO NOT hire this company!

Tasha Steinmetz

I am very impressed with Eco Shield! We have tried a few different companies and these guys are by far the best. I ask a lot of questions and call anytime we have an issue. (Like a new mound of ants or a friendly spider in the corner) The customer service is amazing and the technicians who come out are always friendly, personable and do not make me feel rushed. I recommend these guys to all my family and friends and neighbors!

Jessica DeForrest

The technician was super friendly, prompt, thorough, and professional. This was only our first appointment with them, but its a night and day difference between them and the company we left! Update (12/2/2020): we continue to use EcoShield. They are friendly, very informative, and do a wonderful job. I highly recommend them!

Daniel Ogan

Awesome costumer service and great work ethic. They even took special precautions not to disturb our bird nests. I would recommend Joe and J to anyone!

Alisha Mikesh

A very nice gentleman came to our house last summer and sold me on pest control with the understanding that I could cancel at anytime with NO FEES. They did a sub par job and we no longer need these services so I called to cancel to find out there was a hidden fee of $150 to cancel. I find this to be very deceiving and unprofessional. Needless to say, I could not be anymore disappointed in their company and how the sales team manipulates their customers to gain business.

R/K Mathews

We are current customers and have been trying to get an appointment for touch up service for over a week. We have called twice and no one ever answers the phone or calls you back. Our service schedule is off because EcoSheild came in January and March. EcoShiled is apparently not able to track coming every 3 moths and now the bugs are really bad. As soon as we are able to get ahold of someone we will be canceling our service. Definitely disappointed in customer service. Not worth the money and hassle for a bug service.

Jeremie Bresnahan

Our experience with EcoShield was not a positive experience. After speaking with the sales staff before the service and giving detailed information in regards to our home and pest control needs, the service fell short. The service staff did not have the proper equipment to perform the service agreed upon. When the staff performed service from within the home, there was a lack of attention, causing minor damage. There was no inspection of the attic space; the service staff merely looked from the ladder and ended the inspection. One positive is the service staff was polite and courteous.

waqar ansari

Mike and David did a great job. Amazing professional service. 5 stars. Totally recommend them.

Hermine Hoffman

Carlos came and inspected inside and outside and applied the necessary spray to keep out the pests. He taught me about the different kinds of spiders and mentioned other services the company offered for problem wildlife. He was friendly and professional and we are thankful for his service.

Mark Jager

Tristan stopped by our home the other evening and explained the benefits of the services his company offers. He was extremely professional and knowledgeable. How could we say no??? Within 24 hours they were at our home !!! We are pleased with their prices and their prompt service. We highly recommend.

Mary Erickson

Their first visit to spray for spiders ended up discoloring my 2 year old steel siding. They took pictures and I talked to a manager about discontinuing the contract. He said he would call his district manager (last year Sep 2020) and take care of it. Short story - i have now received a collections letter for $160 to terminate the contract!!!!! they never answer ANY of their phone numbers and do no respond to emails. I have sent both and many! HORRIBLE COMPANY!!

Chase R.

I switched to this service after being told they’d spend more time treating our property. The reality was that they actually spent less time than the previous company we used, all while charging us more. They spent maybe 10 minutes on our property. The results were sub par as well. When I requested a follow up, they failed to show up on the scheduled date. After following up with them (I had to, they never bothered proactively rescheduling), they scheduled another date and simply said the tech was sick and couldn’t finish his route that day (nice to know their techs are working while sick). When I asked why they didn’t let me know the appointment needed to be scheduled, their response was “ We are getting a lot of emails and voicemails so we try our best to keep up with the ones that are coming in”. Glad to know they can’t keep up with customer communication. After the 2nd no-show and no communication that the appointment was missed and would be rescheduled, I cancelled service. This was simply disappointing and frustrating that we were misled on the quality of service, and worse, a complete failure on customer service. Their sales staff take zero caution with COVID as well, no mask and no distancing. Very unprofessional organization.

Marc F

EccoShield missed four appointments, without any phone call or attempt to reschedule. They seemed shocked when I canceled service with them. They completed 1 insect treatment on my home, and 1 treatment for mosquitos. They then missed the next home treatment and the next 3 mosquito treatments. Now they have the audacity to try to charge me a cancellation fee. I have been leaving weekly messages and waiting for a callback for 2 months. This company is the worst that I’ve ever done business with. Please consider any other option before entering into a business agreement with this horrible company.

Adam Stevens

I have enjoyed the work EcoShield has done at my house. I was struggling with large ant hills that were destroying my trees and they are all gone now. I have not seen a live rodent since my first service from EcoShield. I highly recommend this service.

bailey bailey

Alicia from Echoshield came to my house today and an incredible job. If I could give her 10 Stars I would. Very professional with tremendous communication skills.

Stephanie Lanners

Total scam. When we signed up we were not told they wouldn’t be treating inside our home due to COVID-19. So we were expected to pay full price for half of a service to be done! After two visits we had just as many bugs outside and even more inside of our home. Decided to cancel due to that reason and also because the outside treatments were not worth the cost. They randomly threw pellets around our yard and sprayed around windows and doors with a can of chemicals. Two things I can easily do myself. Was forced to pay a $150 cancellation fee for their unsatisfactory service. Very disappointed in this company! Update: response from owner shows what kind of company they are. Didn’t acknowledge most of my complaint. Didn’t offer any kind of resolution as I CLEARLY stated I’ve already canceled their services so I can’t/won’t call them out to do more treatments. Most of their good reviews are probably fake. At this point I will be reporting to the BETTER BUSINESS BUREAU for lying to get sales and stealing money when the customer isn’t satisfied. I was FORCED to pay the high cancellation fee in order to discontinue their services! Told me they wouldn’t cancel without immediate payment of fee. Also was over $160 instead of the $150 they told me. Disgusting scammers.

Mitch Carlson

Great at selling their services, very poor at delivering. Had them come out twice within a few weeks and the problems they “promised” to eliminate are still present. They cane late for one appointment, had to reschedule two others. We asked to discontinue their service due to these issues and we were hit with a $150 contract cancellation fee. Buyer beware.

rosanne bravo-thiel

I would like to thank the whole EcoShiel Pest Solution for taking care of the pests. I also would like to thank Heather for helping me. Thank you.

Gabrielle Ruhland

I was told by door salesman I could cancel at anytime, when the truth was that if I cancelled I would have to pay $160. The service was garbage. I did not notice any difference in my issues and the customer service was rude and basically told me I was SOL and had to pay the $$. I felt I was lied to and will never recommend this company. I will make sure anyone I know will hear this as well. Edit: Responding to companies response. I will never ever call your company. I spent countless time on the phone dealing with rude customer service reps. The only reason EcoShield will ever be uttered from my mouth again will be to let people know to steer clear of your company.