Here you will be able to see the reviews of real people who buy the products of Westside Pest Control LTD. (Pest Control) around Nelson area (Canada).
At the present the firm receives a rating of 4.8 stars out of 5 and the rating has been calculated on 127 reviews.
You may have noticed that it reaches an feddbacks average is nearly the highest, and it's based on a very large number of reviews, so we may conclude that the assessment is quite accurate. If people have bothered to leave their feddback when they are pleased with the business, it works.
You know that we do not usually bother to put scores when these are good and we usually do it only if we've had a problem or incidence...
This Pest Control belongs to the category of Pest control service.
I called Westside Pest Control Vancouver to take care of a wasps nest that was growing in my soffit. I was very impressed with the reception I received from the individual who booked the appointment for me. I really appreciated how they try to book a technician who lived close to my area. She took time to listen to my concerns and made sure to give me a 'heads up' on the precautions I need to take. Dhillon came to look after the nest. He called to let me know that he was coming. He took the time to explain what will be happening and what he would be doing to treat the nest. Everything was done professionally, thoroughly and respectfully. I would highly recommend them!
I had a problem with birds going into my soffit vents. Westside was quick and courteous and effective. I would absolutely call them back if I have another problem.
I have used their services for wasp issues in the past. I highly recommend them. Reliable, punctual, friendly and very knowledgeable!
The rodents activity under my porch bothered me for months, I tried myself some internet methods but not effective. finally I googled this company and gave them a call, the girl on the phone is very patient and replied me a lot of questions and worries, finally I decided to gave a try. Today is the first visit of Garry, he is so sunny and professional. he gave me a solution immediately and I felt so peaceful now. He wrote in details on the bill reporting what he found and how he’s gonna solve it. I am confident and waiting for his 2nd and 3rd visit and hopefully rodents will not come back soon! Yeah,I trust Garry and this team, you worth a try!
Prompt, courteous, knowledgeable. Fixed the problem the first time. No more pesky squirrels in the roof!
We had an appointment today - our technician Jake was great, friendly, courteous but most importantly very knowledgeable. We called Westside after having another company in - it has been 7 months with the other company and still dealing with the issue of mice in our house! Jake offered some great suggestions and we look forward to resolving our mice issue! Thank you Westide Pest Control!
Ondrej did a great job quickly isolating the problem. Did fun inspection of the house to see if there were other issues. Made recommendations on cutting back the trees to ensure problem with squirrels does not happen again
Egor was very helpful and did all the services requested in a timely, professional and thorough manner. Thank you!
We were very satisfied by the service. The work was done carefully and successfully there were excellent followups. We recommend them.
Our house manager hired Westside Pest Control to take care of our rats and mice problem (detached heritage house). Long story short: After they'd finished their initial service, we still had a rats and mice problem. The company left the impression that they don't really care. The team changed about three times during our term which is why we had to tell them over and again what work had been done and where they'd placed the traps. On top of it, Westside had removed almost an entire beautiful old rhododendron in order to do the digging and left a huge pile of branches in our garden which I had to cut into pieces and get rid of myself. After end of contract, Westside wanted to charge another significant fee to continue the unfinished work, so we decided to go for another company which not only quickly found the rats access points which Westside hadn't seen but also had to replace their complete mesh because it was too wide for mice. Really?? Overall, not a service I would recommend.
Good stuff
Gary or Garrett came by to our appointment, we live an old house with lots of potential entry points for the squirrels we could hear between the walls. He did not hesitate to get the job done (as past pest control companies have refused to begin work) he started immediately, did not waste any time and did a fantastic job! He was very thorough, kind and committed to doing his best! Highly recommend the work of this lad, and suggest to have him at your sight he was very very good at his job!! No animal sounds or sights of them!
Fast, friendly, and really efficient.
They came the day after I called the company. The technician was friendly and quick. The cost was very reasonable.
Westside Pest Control did an amazing job with our rat problem! They were professional, and responded quickly to our situation. Matt in particular, was outstanding, and the work he did was excellent. I would recommend them highly for any pest control issues.
Kaela and Melissa from the desk were pleasant and very quick to help me find out my issue and schedule an appointment. Jester, the technician, was informative and very efficient in his work. Overall I had a great experience with this company and I would recommend them to anyone who asked. Thank you!
Westside Pest Control was AMAZING. They responded very quickly to my inquiry and provided me with quotes with respective to our situation. The tech was extremely professional and called when he was on his way. They did a fabulous job and would definitely call them again. We just found out that we have a rat that has resided on our property (outside) - will be calling them back to remove the unwanted property guest! Highly recommend them to anyone who is needing pest control services.
Amanda really knows her stuff great communication and timely service ???? NO ANTS ????????
very thorough and knowledgable about the procedure and gave good insight to what needed to be done! Also, can call them back to get a second treatment of the pesticide done to make sure that the wasps are killed and safe.
We contacted Westside Pest Control for help after not being happy with the service from another pest control company. We've just wrapped up our last follow-up appointment and couldn't be happier. From the initial intake on the phone, to the thorough and knowledgeable visits from Jagger, Westside Pest Control exceeded all of our expectations. I wish that we had contacted them in the beginning. Thanks for making a horrible situation much easier.
They're EXCELLENT and I highly recommend their service if you're ever in need or ridding yourself of some pesky squirrels! Really glad we got Westside Pest Control to deal with our problem. Super happy with their services and happy w/ all the staffs I dealt with. For a more in depth review, just check my review on YELP! There's a character limit here on google review.
The folks at Westside have been working with me on a particularly difficult carpenter ant infestation, I can't tell you how much I appreciate them and the work they've put into it. They really don't give up! I would definitely recommend Mike and his staff to anyone with a pest problem.
So Experienced and professional. Every session they attended they kept their time and listened to our concerns and issues and responded it professionally . (That’s what defines a great customer service for a company!)
We had a Wasp nest in an unknown location in our home and have never had to call an exterminator before. After looking through different companies online we decided to give Westside Pest Control a call due to their rave reviews. Westside Pest Control was fantastic to deal with from start to finish, in particular, Jake. He was punctual, professional, and made the identification and extermination process a breeze. After everything was said and done, Jake took the time to answer all of our questions and even sent us pictures of the hive! Thank you Jake! I hope we never need your services again however if we do, we will be requesting you!
Great, professional and thorough service. The technician we got was knowledgeable, respectful and really nice. Highly recommended!
Everyone I had contact with was very nice and very professional. Although they had to do a 2nd spray (part of the package, so no charge), I think they got the ants good.
Great front office, helpful in identification of my unwanted guests… timely appointment and even was able to fit me in a few hours sooner than scheduled. Easy payment option of an email transfer and my guests are gone and My dog and I are much calmer when getting to my car once again - thanks a lot!!
Andy came by our townhouse today to inspect a mice issue as the home has sat empty for almost a year before we purchased it. He immediately addressed the issue of how they were getting in and offered some great advice moving forward. I would not hesitate to recommend his services to anyone else in our complex.
Everything went smoothly from booking to final inspection. The booking process was quick & easy. When the technician arrived he was patient and thorough in explaining the extermination process. Very knowledgeable and capable. He was considerate of my hardwood floors and well-mannered. Also careful tidying up so there was no cleanup left for me to do. The program itself is very effective and has a good guarantee. I would recommend WPC to family and friends in a heartbeat! What a difference real professionals make!
Chris was dispatched to the subject property and demonstrated professionalism and in-depth knowledge about the pest problem. The company provided great after-service to ensure the work done was satisfactory. As a professional in the real estate industry I would definitely recommend their services to fellow colleagues and home owners.
I am very satisfied with the service that Westside Pest Control performed in August this year. Although I didn't get to meet the people who came to remove the four hornet nests in person but the communication through Email and your website went very smooth. Pictures I submitted were carefully studied by your experts and they removed the exact nests as indicated and without any debris leftover. What is more impressive is that my balcony fence were damaged from normal wear-n-tear. (It was leaning outward meaning it had all the potential to fall and hurt someone underneath. I could not go out to anchor the fence because the biggest nest was near the fence and I was afraid I would anger the colony.) This was communicated to your experts to be careful not to lean on the fence as my main concerned was not to get anyone hurt. Not only was this point taken seriously but I was completely surprised to find the balcony fence re-positioned to a much safer position after the nests were removed. This gesture was very much appreciated.
Really on time and a professional performance helped painter finish his work from the paperb wasps bothering. As well my little daughter learned from the service.
Andy showed up today to deal with a wasp nest on the side of our house and I was pleasantly surprised at how quick and painless the whole process was. Andy was very professional and friendly. I have no hesitation in recommending him and the company for fast and affordable pest control services.
We were prepared to have to leave the house for days and were super stressed that our whole suite had wasps in the walls but the guy got rid of them all in about half an hour & called when he arrived and when he finished. Super informative, friendly, and efficient. Never thought a pile of dead bugs good bring me such joy, and yet.
Honest business and very professional. So far I have used their service twice in the last 2 years and both have been excellent. Highly recommended.
We've used Westside Pest Control a couple of times for wasps, rat elimination and crawlspace clean up. In all cases they were very professional, prompt, and tidy; the job was well done and reasonably priced. Even when there was a miscommunication the customer came first. Thank you!
Nothing but positive experiences with Westside! They were able to get me an appointment within a couple days of inquiring. Our technician was super awesome and answered all of my stupid questions and dealt with my concerns and anxieties. Left feeling well taken care of and happy I went with westside pest control. thank you to our awesome technician Andy!
Very happy with the service. They came when they said they would; did the work efficiently; charged what they said they would charge; followed up with me; and best of all, the wasp nests in our eves are gone and we have seen no activity for weeks now. Success all around.
Great customer service. Jake, the technician, was friendly, courteous and knowledgeable. I would 100 percent recommend this company .
From the first email, to the phone calls, to the actual day of service, we are very happy with this company! They were quick to respond, patient with all my questions, and Matej was the man who showed up to do the service. He was kind, respectful, communicated well, and was efficient in his work! We felt comfortable leaving our home with him in it while the work was completed. Definitely didn't think that I would come home to a ton of dead silverfish (that is the treatment we got) so that was a surprise I wish I was warned about (I guess I should have realized that would happen, but it didn't even cross my mind). We would use them again, if we had to!
Totally impressed with the thorough and honest level of service with these guys.
We have been working with this company for several years. They have excellent expertise and customer service. Dylann did our last follow-up visit and was extremely knowledgeable. When I had a concern afterwards, the customer service was flawless. They responded thoughtfully and promptly. It is awesome that every interaction with these folks instills more trust and confidence year after year.
Have used them a few times and will recommend to others. Excellent customer service!
Technician was on time and provided a full explanation of services and what to expect and manage after removal. Quick and clean.
Good service and value
Friendly, nice attitude and on-time service. Andy arrived within 15 minutes of the start of my appointment window. I assume I was the first call of the day, but I appreciated it. He removed a small wasp nest from a super awkward spot on our 2nd story patio roof which went great and was finished quickly. He was also super helpful by wiping off a dry bird dropping from our glass patio roof while he was up there. I mention this because with so many great / similar companies out there, these little “above and beyond” things mean something. And now, I will definitely use Westside for our next pest issue! (Disclaimer, I work in marketing) After the wasp nest removal, Andy gave me some helpful hints and suggested some other pest services that I wasn’t aware about. I felt he was really trying to be helpful. This doesn’t always happen, so I like to go out of my way to let companies know it when it does. Thanks, Nick Chan
We've been using them for year, very professional and always do great work
Rats are a fact of life in Vancouver with our temperate climate and composting. Westside Pest has been regularly visiting my property for years to keep control of the population. The process is very smooth with reminders prior to the visit and a quick billing after. Westside was quick to get on top of the recent change in regulations for rodenticide in BC.
We're very happy to recommend the Westside team for any pest control needs you may have. They're thorough and detailed, plus they give you the full rundown of what they are going to do, what the expectations should be, and then follow up with details on exactly what they did. The tech assigned to our job, Jester, ran into some issues with his transportation at the time he was scheduled to come, but he was very communicative and proactive in finding alternate solutions to make sure we were taken care of as quickly as possible and did so in a way that we did not have to miss extra work or shuffle our schedules any further to accommodate. He was friendly, courteous, professional and, most importantly, effective. Overall we're very happy with Westside and would definitely use them again.
They were great! Friendly, professional, knowledgeable, helpful and did an excellent job. I would highly recommend them!
Pigeons began roosting on my apartment balcony and made a mess. Westside Pest responded promptly to my call, sending over someone to inspect the area, and quickly provided a quote for service. The clean-up was fast, efficient; Matej did an awesome job in less time than expected. The balcony looks great and the pigeons haven't been back! Highly recommend this company - so much better than other places I called, one company actually told me to buy a broom to do the clean-up myself!
They did an awesome job cleaning my juliette!
I found these guys via Google/Yelp and am very happy I did. We had a carpenter ant infestation, which they took care of effectively, and they also trapped a rat. What stood out, though, was that everyone was super friendly and helpful, as well as smart and knowledgeable. We mainly dealt with Egor, but also Dylan and Jester were great, too. Even the dispatcher/receptionist on the phone (I forgot her name, sorry) was cheerful, helpful, and totally on-top-of-thing. Great people!
Jester from Westside Pest Control arrived on time, was very insightful and thorough in his investigation of our problem. We’re now on our way to cleaning the pests from our home! Thank you!
Excellent service. Tried another pest. Cotrol Co. And they could take another 10 days later to come. These guys came the next day and removed a very aggressive wasp nest. Next day gone. Highly recommend them. Both my partner and I had been stung three times and then got an legit reaction to the sting.eggs b re still sensitive from 2 weeks ago. So. Their quick response has been much appreciated.
Westside Pest Control took care of a hornet's nest in my attic last year. They were so easy to work with that I contacted them again this year to help me with a squirrel removal and wasps nest. The office staff who takes the calls and schedules the appointments are super friendly (Kayla was great...I spoke with her on a couple of occasions) and the site technicians are efficient and professional. Thank you to Igor, Brendan, & Dylann for helping me with the squirrel removal. Although it was a 3 week ordeal I'm glad the squirrels were removed humanely and ensured that they didn't have any babies before we sealed up the entry points! I would highly recommend Westside Pest Control and will definitely use them again in the near future if needed.
We've been using Westside Pest Control now for several months and I'm super pleased with their service. They consistently show up on time, are thorough and professional even when I bring troubling things to their attention (even going way up high on a ladder to examine our roof!). It's not fun having to deal with pests around our property, but they give us good, practical advice on things we can do beyond what their services provide. We'll be using their services as long as we need to!
Westside Pest Control was a great company to work with. I called on a weekend to request a under-deck wasp nest concern and even though they weren't open, a real person answered the phone and took my information down, ensuring that I would have a response to my request by the start of the week. I quickly got a quote based upon the information from my call and they allowed me to call them to book an appointment. Booking was easy and they were able to fit us in within a week of my reaching out to them. Upon Westside's arrival, they were professional and courteous, explaining in detail what steps were to be taken to eliminate the wasps and ensure continued prevention of wasps returning to that location. They were quick yet thorough and their service was great. Would highly recommend.
The technician who came out to see us, Alandria, was amazing! Super professional and knowledgeable. The problem was taken care of quickly and I'm so thankful!!
Westside pest control gives me quick responses dealing with my emergency. We had pavement ants issue in my yard, and many big nests there. The technician has done a detailed job, and text me the message once he has completed while I am away and that make me relief. Thanks for the service well done!
Egor was fantastic. He walked us through the problem we had (we though it was a squirrel when in fact it was rats!) told us what the solution would be, and was exceptionally fast and efficient at installing and removing them two weeks later. Would highly recommend!
Andy went above and beyond for our squirrel problem. Dude is a full on rodent whisperer!
Since having Westside Pest Control visit our townhouse, we haven't seen or heard any rodents or evidence of them, so it seems like the entry points were blocked. Jeremy did a good job looking at possible entry points. He was frustrated by the inaccessibility of some possible locations, but did the best he could. Because we are in a townhouse, rodents can be a problem with shared walls, but he still offered to return if we had problems.
The technician arrived in the quoted time-range, inspected the site of the hornet-nest, told us what to expect, then took care of the problem quickly. He was friendly and took the dead nest away with him. Quick and efficient service.
Inspite of the fact that initially the service delivered was not satisfactory, I am rating 5 stars for this business for best costumer and after sales service which is rare nowadays in a business world that is governed by policies that may not necessarily serve the consumer. I have called Pest Control to handle rats on my property- exterior, few months ago. I was not satisfied with the service as I started seeing rats again shortly after they removed the bait boxes. When the matter was brought to Mike ( owner) attention, he quickly contacted me and addressed the issue He took the time through emails to explain to me how exterior pests are handled as well as other details about their company, which I highly appreciated it. He further offered to come back, free of charge, to reinspect my property and try to find a solution to the rats issue. I would have happily taken him on that offer except for I have already contracted another pest control company to handle the job by then. Based on that Mike has refunded me all money I paid for the service which was over $400 and further extended a welcome note for me to contact Westside Pest Control anytime I have a pest issue in the future. I value any company that has business ethics and stands behind a service or product they delivered- this business is certainly one of them! Thanks Mike for turning this around & making a very unsatisfied costumer a happy one in so many different way!
Westside responded to my inquiry very quickly and scheduled a service appointment right away. Both the staff over the phone and the service technician were very knowledgeable and took time to explain the process to me. Once they administered the treatment, I did not notice any more hornet activities. Highly recommended!
Were super effective!
Excellent service; thoroughly professional. After years of paying several other companies for short-term fixes I'm confident Westside has finally rid our home of carpenter ants.
Very professional company. Person came on time and explained everything. I required spider fumigation and the work was effective. I was told that some spiders would still be seen in the next two weeks and that was true but after that they were gone completely.
Prompt friendly service. I am so happy with the friendly service of the dedicated staff. Even when I have forgotten to be available, they are so good at making room in their schedule to come back to our place. Amazing!
Andy was great. Thanks.
Professional and responsive service. Job very well done.
Ondrej came over for a mouse in our home. He was very professional and knowledgeable and walked us through the steps he took. Very happy with the service.
Amazing job! Extremely convenient booking process and an appointment was scheduled for me right away. The guy who came, David, did an excellent job in inspecting the wasp nest we had in our walls and quickly got to work on it. Before, the buzzing in the walls made it impossible to even sleep; however, it’s been a week now and that buzzing has completely stopped. If you need to get rid of pests, I would definitely recommend these guys!
West side past control was very responsive. The guy was on time to show up and he was very friendly and did his work so perfectly as he was really professional. Thank you.
We hired Westside Pest Control to support us in bird removal for one of our condos in Surrey. The team's response time was great and they are very friendly. I was able to chat with one of their representatives about our issue to see what services would suite our situation, I did not feel rushed or pressured to book over the phone.
Westside Pest Control was extremely responsive and informative from my first inquiry all the way through to the on-site appointment. Great professionalism and friendly staff. Would happily recommend them.
professional. cared about death to the evil ones (rats) as much as I did. seems to have been effective (no more parties in the crawlspace at 11:00 pm!)
Westside Pest Control is the Delta Force of exterminators. They came, they saw, they conquered. I had a serious carpenter ant situation. I went online to find reputable exterminators, and Westside received very strong reviews. I can confirm that sentiment. In my case, the ants had spread across the front interior walls of my house. Jeremy and his Westside team came within about 24 hours of my initial phone call, and they were methodical in their approach. They drilled and sprayed throughout the building envelope, and also threw in a treatment of the back portion of the house for free. That would be fine on its own, but the carpenter ants weren’t going to go without a fight. The ants were big, menacing, and had tenaciously dug themselves into various locations of rotting wood. It was possibly one of the more challenging insect battles on record. But on at least three separate occasions over a two-week period, Westside came back (let me repeat, they came back) and continued to spray and use other techniques until the ants were gone. All of these repeat visits were without charge, and on each occasion Westside came within 24 to 48 hours after I called. Frankly, it is rare to see such a high level of customer service in general, and certainly within Vancouver. You will find cheaper exterminators out there, I know from personal experience. But if you want results, quality workmanship, and fast response, Westside can’t be beat. I am ant free thanks to them. It’s a no brainer: if you have an insect issue, call Westside.
Highly recommend. Arrived on time and called me to let me know his arrival time. After just one day, we saw 1 ant compared to hundreds that were all over our kitchen counter!
My technician Igor was very courteous, knowledgeable, and very helpful. He did an efficient and professional job. Would definitely recommend him and the company.
Hired Westside Pest control for silverfish.... noticed a dramatic reduction in those critters scurrying about.
Recently had a wasp nest removed and was extremely happy with the promptness and excellent customer service from beginning to end. The women answering the phone was polite and KNOWLEDGEABLE which is very refreshing. Brayden called before he came and was right on time. Explained the procedure before he started and cleaned up after he finished the job.
Very professional and friendly staff, affordable price, overall excellent service! Thank you Jester and westside!
Very professional and great customer service. They thoroughly explained the treatment to me, and were very responsive over the phone. Definitely recommend!
Upon carefully reviewing many of the on-line reviews and noting they offered a free estimate, the decision to ask them to come out and inspect our challenges for both termites and ants was a no brainer. Alex and Egor arrived on time and well-equipped to offer a free estimate but also prepared to action a resolve if I decided to move forward. Their customer centricity, professional approach to explaining the pros and cons as well as their obvious intel, made the decision to proceed very easy. They were very thorough in assessing the property challenges and advising all options to which I chose one that I felt would best support our needs. The pricing was fair, their attention to detail second to none and their personable demeanour most appreciated! I highly recommend this team and this company to support any pest challenges you may have.
Our technician, Finn was excellent. He went around the house with us and checked all around the outside of the house with us. He made several recommendations and did everything very efficiently. I would definitely recommend Finn and Westside Pest Control
Had to get some rats dealt with and they were very helpful, professional, and explained everything well. Unfortunately, on our final appointment there was a scheduling conflict that was not communicated to me until I called to ask what was going on (and initially no one was picking up), leading to a slightly frustrating morning waiting around longer than expected. I recommend you call to confirm appointment times.
I am happy with the service Westide Pest Control Ltd. has provided so far with the most recent visits and previous ones. I was scheduled for another follow-up because of the most recent sightings of rodent activity in my home. Conrad was our onsite technician who visited our premises. He is a very nice, courteous and diligent with his work. He is very respectful with our home when he enters inside by removing his shows to ensure no dirt is tracked around. I am just hoping these darn rodents are gone from my home for good.
We had discovered a huge wasp nest, about the size of a basketball, on the side of our house. I had contacted them the next morning and we were very happy with the level of service….right from first contact phone call to receiving email copy of the invoice. Prompt, efficient, clean. Would highly recommend your company. Found you on Yelp and agree with the postings there. Thanks.
Courteous, friendly and professional service; answered all questions; finished the job, all good! I've used Westside previously and they've been great.
Got the rats problem and former treatments were not quite successful, I called Westside literally at midnight immediately after I saw a rat and made an appointment. Ondrej was sent and found a unnoticed possible entrance, and set traps wishing to get rats captured. He arrived right on time, examined carefully, and even called me before if it's okay to arrive a bit earlier. I admit having these traps and entrances filled is a huge lift on the chest for me!
Great service, I had a rat problem, they kept their word on their warranty, they dealt with my issue in a professional manner till my problem was solved.
Problems solved promptly on all occasions we have called them. Always friendly and helpful. No mess. Pet-friendly solutions.
Great service. Got rid of my rats! They had to come back a couple of times to but it seems to be the nature of the beast, and there was no follow up cost. Also helped me deal with raccoons that liked to congregate under my eaves. Very professional and friendly staff. Can't say enough good things about them. I wouldn't think of going another company.
Streamlined service and super helpful and informative. Even showed us the queens!
Quick and friendly service both from the call center to home. Nice company to deal with.
Excellent professionalism and work. Thanks!
very professional and helpful, the men that arrived were informative kind, and YES i am going to use the outstanding firm on an annual basis for inspection and whenever I have a bug problem.
I was happy with the services. Jester did a good job solving my rodents problem, always helpful in answering my queries. Including his colleagues who came to clean-up my attic, they were all knowledgeable and gave advises on prevention.
We had ANDY from Westside Pest Control at our hastings location today, and were very impressed and pleased with his service. He went above and beyond to find the dead rat by cutting through our floor with a saw!! Thank you!
Got an inspection done. The lady answering the phone was very knowledgeable and friendly. Scott was very nice and professional. He noticed and removed a hornet nest, and gave honest and useful advice. Thank you! I highly recommend this business!
Their technician knows what they are doing. We are a returning client. They are reliable and professional.
After reading very positive reviews on Homestars I contacted the company regarding a mouse problem I was having at my home. I was given clear information over the phone and was provided with a quote for the various levels of services I was considering. I went with the one service call option and Brennan from the company showed up on time was incredibly thorough. All services were discussed clearly with me and his customer service was great. Fortunately, the one visit seemed to take care of my problem and I didn't need any additional site visits. I also called the office a few times to ask questions and everyone was friendly and helpful. Based on the effectiveness of their services and the stellar customer support, I would definitely recommend this company.
We used WestSide for a silverfish issue in our attic. Ondrej was great to work with and very knowledgeable. Would strongly recommend!
We called Westside Pest Control for a mice problem and they were not only prompt in getting back to us, but also were able to schedule a technician to come by our house within a few days. We were very pleased with the service our technician provided us. He was not only personable, but also very knowledgeable about mice, and how to get rid of them. He informed us of their habits, behaviors, was able to advise us on what to watch for, how to reset traps if any were to go off, what to do if/when we caught a mouse, the safety behind the pesticides they used so we didn’t have to worry about our dog or baby getting any accidentally. It was a very positive experience, we are hoping we only need him the one time, but we won’t hesitate to be calling back for more visits if the first visit doesn’t eradicate these mice. (Westside guarantees no more mice after 3 visits, but also offers a 1 time visit service with no guarantee. Due to the nature of our “mouse problem” we have reason to believe, it could just be one mouse so we are hoping the one visit will catch the little sucker) Would always recommend these guys, they really are the best. We also had to hire them in the summer for an unexposed wasp nest and they got it on the spot, guaranteed service. Would never hesitate to call Westside Pest Control for any of our future pest needs although I hope we don’t have any! Ha!
The technician called ahead and arrivés on time. Friendly and courteous service. He also assured us that by mid week to check for wasp activities and if needed he will be back for a 2nd application to make sure the wasp problem is erradicated completely. I would recommend Westside Pest Control to my friends without hesitation.
we need this in our building. owner to cheap to get it.
Westside Pest Control were a pleasure to deal with: responsive, punctual, and effective. Egor and Finn provided the technical services and were expert and friendly. I highly recommend this company in the event you have unwelcome cohabitants.
Happy customer. I booked an appointment with the company to remove a tiny wasp nest. The person came quite promptly early in the morning at the scheduled time. It was a very small job. The guy explain to me that it is umbrella wasp nest (the least aggressive wasp). It was a very tiny wasp nest. He sprayed it and then bagged it away and took a quick look at surrounding area to make sure there aren’t any unnoticed nest (as it was just lying on the ground like it was dropped there). Happy with the service.
The technician was very polite, knowledgeable, efficient, and seemed to really enjoy his job. It was a real pleasure to have this company do our required work.
We had a great experience with Westside Pest Control. Jake was really friendly, precise and efficient!
We have used WSPC for years. They have always provided an excellent level of service with good results.
Couldn't ask for better experience. Responsive, knowledgeable and great at explaining issues. Technician wore mask and respected social distanceing. Stress free and quality!
Igor came on time as scheduled showing great professionalism, accurate, reliable and able to explain everything we asked. We will recommend your Company. Thanks
We had such a great experience using Westside Pest Control to help with our critter situation. We had the initial visit and then 4 follow ups after that. Our technicians were Andy and Jester and both of them were super friendly and very informative. Both were very thorough when they came to visit the house. I highly recommend this company to whoever needs help to eliminate critters.
Absolute waste of money !! I used this company I understand that with heated floors any problem could come back but to return within 3 months of from having the whole downstairs sprayed and exit house for the 6 hour recommendation along with re-housing a pet only to see the problem return. When I contacted them certainty offered to respray but at a cost ???? I had arranged for the outside perimeter of the house to be sprayed they came when it was raining after u specifically asked them not to spray when it rains they did whist I was at work, please do not waste your money instead but a bottle of tea tree oil and put a few drops where you see ants that does work at a cost of $12
Adam was great! Very professional and courteous. He explained the process thoroughly and could not have been more helpful.
Hired Westside to do a complete sealing up of the roof line and vents from squirrels, patch up openings, and full basement clean up. They were great to work with, always showed up on time and professional and knowledgeable.They are by far the best pest control company I've worked with and I've worked with quite a few on my last house. I would recommend these guys to anyone who needs pest services without a doubt. Definitely 5/5 stars. Thanks again for all of your help Westside!
We recently had Westside Pest Control remove a wasps' nest from a difficult to reach eave under the roof of our house. They did so promptly and efficiently and then inspected our property for other wasp nests, but found none. This is the second time we used their services. Two years ago, we had a skunk problem. They came and found the spot where a skunk had taken up residence on our property (a crevice in the some boulders) and sealed it off. After inspecting the property, they sealed off two other possible spots, so the skunk couldn't find somewhere else to sleep. Westside Pest Control also gave us a one-year skunk-free warranty. That was two years ago and we are still skunk free. We also like that they solved the problem without killing any animals.
These great people were kind, understanding, fast and effective! So don’t hesitate I can’t say enough great things about how great they are from my call to inquire how to move forward to the end coming into my home. Nick was awesome he respected my space and was professional and nice and no ants!!!!! Yay!!! Hello great summer on the deck!! Thanks so much!!!
Have used them for many years. On my own property and my rental houses. Always done a good job but the office staff is a bit of a nightmare. Have a carpenter ant spray every year. Either i did not get the notice or it went to jung k mail. They want to you to purchase the spray in 2017 for 2018 application. The light when on today when i saw them in my neighbourhood and remembered i had not got a notice. Called the office and she was sure it was sent out in december. My answer was it is electronic and who knows. well,we can do it but not at the old price. it has to be the new price. Really. Pretty bad when really no customer appreciation shown. Just have a good day and sorry.
Finn of West Side Pest is really dilligent and kind! He even has a small mirror to check hard to reach places. His attention to detail is immaculate.
Fast response and efficient service for wasp nest removal
I reached out to Westside Pest Control as we thought we had an underground wasp nest. A very professional man came and assessed our situation where we figured out our stinging insects were actually bumble bees. I was pleasantly surprised to learn his visit was no charge as the company is as eco friendly as possible and support pollinating bees so do not destroy them. In support of this effort we decided to keep the nest until late fall where it will die out and we can remove our rotten tree stump. A huge thank you Westside Pest Control!
Westside Pest Control is amazing....I have been a client for a few years and find them to be most reliable and efficient in controlling my pest problems. I highly recommend their services.
Great website. Super informative and easy to book. Service representative was punctual and presentable. Sucess in eliminating carpenter ants from inside and outside of our very old house.
Mike is cooperative and readily available to listen and provide solutions to problems that arise. His secretary Kristina is always courteous and friendly each time I call in. Matthew, the service technician is polite, patient and ready to provide me with an explanation about my pest problem. Overall a good pest control company to consider!
Westside service was very reliable. The follow up was good. Finn was courteous and friendly. He went through and explained his job to me every time he finished. I would recommend Westside Pest Control services to friends and family.
Great service... Andy was very professional and was clear about the problems he sees within my shop.. it was a good visit.
The technician I dealt with was very respectful and professional; he informed me the work involved, updated me what he saw, and answered all my questions patiently. Definitely a good company to deal with.
I have worked with Mike and his team for over 11 years and everyone from the company is knowledgeable and professional. They came out to my home, business, rental properties and were quick and efficient. They followed up and made sure they completed the work and that we were happy. I highly recommend them and will use them in the future if the need arises.
Westside Pest Control was polite, thorough and got the job done. Truly impressive service.
Excellent service—from the quick callback and appointment setup, to Igor’s expert on-site job in removing a wasps' nest in a high-up and difficult to access location. Thank you!
Happy to say that we had a very positive experience with the service rep who attended our call for help. Mark answered all of our questions, provided a thorough premise inspection and recommended the necessary steps to mitigate the concerns. From the initial call to Mark's onsite assistance to completion we were/are very satisfied with the Westside experience, and would highly recommend them.
I’ve been dealing with mice issue for a while and finally decided to book a professional company. Glad I did ! Office desk was super flexible to my needs and Adam as a technician very knowledgeable and helpful. Highly reccomend them.
We have hired Westside Pest Control for two different issues at our home. In both cases, service was prompt, courteous, and informative. I was discouraged from opting for services that were more expensive or complicated than what was needed, and was very pleased with the communication I received from the head office as well as from staff who arrived to work at my home. I would recommend Westside Pest Control without hesitation.
I had set up with them for recurring service, and pest exclusion on the roof. There were some minor hiccups with scheduling, wording of contract, and some misunderstandings about scope of service and what I perceived was a deficiency with how exclusion mesh and framing was constructed (too much writing to cover all the details here). The bottom line, they were very professional and responsive to my concerns and made some small and big changes to address the issues. Office staff were prompt, polite, professional and responsive. The star of the show was the service technician. He was very knowledgeable, efficient, polite, informative and professional. We went above and beyond, and returned the next day, and worked late to complete bait station set-up and did some extra work on exclusion mesh and framing. I think these folks are committed to good customer service and quality. That's comforting, and I don't mind paying for quality when we are dealing with pests that can wreak havoc and bring a lot of stress. Much appreciated.
Sadly, we did not have a good experience. Firstly, the person they sent to our apartment barely checked the possible entry points. We had to point him to the corners where we felt mice were coming in from, but we're not experts: he is supposed to be. Secondly, after spending 250$ (which is a lot for us, in our 20s) for blockage and traps, the mice came again the next day. We called Westside Pest Control to explain what we saw and were told that there are NO guarantees on the service we received and that they would not be coming back. Now we're out 250$ but the problem is still very present.
Brenlan explained everything very clearly. We are very satisfied with his service.
I have used Westside Pest Control many times in the past for multiple properties but the last experience I had was the absolute worst. I called for a follow up complete inspection for squirrels since we saw squirrels going into the house from the roof awning. The inspector kept saying there are rat droppings and therefore they won’t honour any warranty for squirrels. He kept saying the house is old, there are lots of roof awnings and hard to reach places so he didn’t couldn’t see clearly. We told him to at least use the wire mesh screen to cover the hole he discovered and so he did. Just to be safe, we hired a contractor to re-examine the roof awnings. The contractor actually did a proper inspection and found several more holes that are the size of a fist. The contractor said the wire mesh for the only hole the Westside inspector did was very poorly done, it did not even wrap around the roof awning and didn’t even cover up the hole. The wire mesh barely hung onto the roof and didn’t effectively cover the hole. We are very disappointed how the inspector from Westside missed all the other holes and failed to properly mesh the only hole he found. We always thought hiring a professional pest control company means we would be getting a professional inspection to look at all obvious places. That is not the case here, the inspector from Westside made lots of excuses about the house being old, have spots that are harder to reach and just because he saw rodent droppings he will have to charge twice for squirrels and rats. He was here for only 15 minutes inspecting a 4 story house and failed to find the entry points. He did a poor job of covering the only entry point he did find. This was an absolute horrible experience where the inspector just made excuses and complained about the house. ***This review has been edited based on the follow up conversation with one of the owners, Mike. I do want to express that management does care about the jobs their employees did and if it was done poorly, they will attempt to make it right. My previous experiences with Westside were satisfactory, they came out and performed what was expected. The previous work done at my other house for rats were done properly and they did honour their warranty commitments. For this house, the initial visit for squirrels by one of their technicians (Brendon) was great and he did attempt to inspect all the possible entry points. As with all businesses, some employees take their jobs more seriously than others. You can’t expect everyone to do a good job. Just don’t blindly trust a professional, you have to do your own due diligence and inspect the work they have done.
I used their service for a very bad carpenter ant issue and they are very educated and have a lot of experience dealing with this issue. Highly recommend this company and their service.
Edit: After speaking with the owner, Mike, I have decided to edit the rating. Right off the bat I could tell Mike was genuinely interested in understanding what happened to prevent this situation occurring again. He was understanding and didn't try to make excuses, he simply apologized for the quality received. While I still maintain that the service we received was subpar, I would not hesitate to use Westside Pest Control again knowing that they will make things right and true to his word, he did provide a full refund. I also believe that Mike will get to the bottom of why there was communication breakdowns so this doesn't occur again. _____________________________________________ Very disappointed with what seemed like a reputable company. Originally bought the ~$700 package which we were told would come with 3 visits from technician, along with a 6 month guarantee. The technician came and checked the interior and exterior. We requested he check the house along with the upstairs rooms. He decided not to check the upstairs, stating 'mice never go up that far'. The next day we inspected it ourselves and there were mice droppings up there. In addition, we were told AFTER the service was completed and were billed that there would be no 6 month guarantee because the house was too old, so we requested to simply be dropped down to the $300 one-time visit since there wasn't any guarantee. They said that was fine but would have to remove the poison. A 1 hour visit from one technician which involved laying a few traps (the $1-2 traps that you buy from home hardware) should not cost $300. Overall, if they were up front with what they could have offered and had stipulations about their guarantee, would've just went with a different company. After calling their competitors, other companies offer more for the same price without the shady practices.
We contacted Westside pest Control because we had a rat that chewed through the rubber of our garage door. Chris and a partner came to check it out and were extremely efficient and found the rat had died. They tool it away and sprayed the garage to remove the odour. The only charged us half price as they didn't have to do as much as they thought would be required. They were very friendly and informative.
Egor came by today and was super friendly and efficient in his explanation and process. Finished ahead of schedule as well. Would recommend
Ondrej and his crew worked very hard today to block off entry points for rats into our roof and crawl space. Ondrej is very calm & confident & knowledgeable about pest management. He is a pleasure to have in our home as well. Thank you.
We had to call Westside pest control for the removal of an animal that began to leave quite the smell in our office. Andy came by and despite how gross the situation was, Andy was nothing but professional and happy to help us. Could not have asked for a better representative to take care of our problem for us, THANK YOU ANDY for all of your help!!!! We're so relieved that you took care of this for us! And now we can breathe clean air again! :P
Ondrej was timely and professional. It was raining pretty hard and he still had no issues removing a wasp nest at the highest point of our roof. I suggested another day but he had no trouble doing it. Very happy with his service. He did a follow up with me to ensure I was happy as well.
My house has carpenter ants problem. The technician Brennan was very professional. knowledgeable and patient to answer all my questions. He was able to find the nest and solve the issue. Thank you,
Service is professional and friendly. The technician, Andy, was very thorough and informative when checking our home for pests . We are looking forward to the results and are impressed by the 2 year guarantee.
We were happy with our experience choosing Westside Pest Control- their communication was clear, they were knowledgeable and professional, and they were quick to book our inspection and appointment. We would recommend their services for anyone who needs them.
Service tech was knowledgeable, professional and friendly.
Very friendly customer service and the technician did an extremely professional job. Also educated me on the treatment used and what to do and not to do. Overall would definitely recommend!
Our townhouse unit was sprayed and injected to take care of carpenter ants. We were not contacted before to book an appointment, given a notice of preparation for before and after care. They did not give us 48-72 hours notice according to the Integrated Pest Management Act and Regulation, they just showed up. We had asked the technicians if we were aloud to stay inside of this unannounced visit even though our baseboards and drywall were removed. The Technician came inside our unit and said it is safe for us to stay inside while they inject our walls from the outside. But after seeing the invoice of their work today it says we were supposed to vacate while injecting and for at least for two hours. My wife, our 9 year old son, older son, my 86 year old father in-law with an autoimmune disorder and our family dog sat inside with the windows closed as my wife didn't want the fumes to come in through the windows. Another pest control company told us the other day that we should have been vacated as well as a wall in considered a void and the fumes can go through the electrical outlets. We never knew they were going to do a perimeter spray also and our dog was found to be sniffing the wet spray when she was left in her backyard. We had made a review previously but it has been deleted. There were no notices posted outside on common property as well as they were spraying on common property and we seen our neighbors grandchildren playing right beside where they were spraying near our retaining wall later that day. Will be editing this review soon
The technician was very detailed explaining the procedure and answered any questions I had.
A little expensive but they did a great job. We had squirrels getting into our roof. They came and installed a one way door, the squirrel's left and couldn't get back in. They did a follow up visit, removed the one way door and sealed the opening. Problem taken care of.
We moved into a home and discovered evidence of a big, nasty gross rat infestation. Ewww! I expected we would need to change all the insulation. The office staff responded quickly and sent the tech to give a quote. Brennan checked how far the rodents had gotten and gave recommendations to fix it. He was able to check all the attic spaces, found another possible entry site and fixed that also. Final cost wasn't as bad as feared and SUCH a relief to have all that... evidence... removed from the attic. Brennan did a great job for us. Much appreciated!
Prompt and professional. Very happy with the screening they put in place to keep the squirrel out of our soffits. BTW: Really dislike their radio commercials, almost went with a different company because of them. Glad we went with Westside.
We contacted Westside because of an ant issue in the house. As it is still shortly after the treatment, we have yet to assess the full effectiveness, however, the staff and technician Jester was very professional and helpful. Prior to treatment, Westside kept us well informed of the products that they will be using and provided the MSDS. We have young children in the house so having this transparency was important. Jester was very thorough in explaining to us the work that he did, and also was very patient in answering all my questions post treatment. Service was exceptional.
Easy, friendly, fast and professional! we needed our ant problem taken care of fast and while everywhere else was booking a week or two ahead, Westside sent someone out the next day!
I've worked with Westside Pest Control twice this year. I have been very happy with the service they provide. The first time I asked them to come to my house because I was convinced I had rats. They did a thorough check and turns out that I didn't have a rat problem so they didn't charge me anything. They even gave me a free assessment for other vermin. A few months later, I had a huge problem with spiders in the detached garage. I couldn't open the garage door without a spider web or spider swinging in my face. I didn't hesitate to contact Westside Pest Control. They provided a clear explanation of the process and transparent break down of costs which I found lower than other estimates I received. Honest, efficient and polite and no more spiders!
Egor is very professional and patient. He answered all my questions, and gave me the instructions of what to look for the next few days. If the wasps situation doesn't die down, I can call them back. I'm very happy with the service and would recommend to others.
Ondrej Krivanek was very helpful and professional in resolving a pavement ant problem and in advising us on fireants (none fortunately) and other potential pests.
First rate pest removal and very neatly done. Have used Westside before for wasp problems as well with great success. Highly recommended
Ondrej was very professional and very pleasant when took care of my wasp problem this morning. He explained to me the process so I knew exactly what was going on. I would recommend this company.
From the first phone call to the service appointment, everything about this company was been first rate. Very professional and helpful. Thomas was our technician who provided the service to remove pavement ants from our basement suite. He explained the entire process and provided information and options for dealing with the ants. He was extremely professional, knowledgeable, and helpful. We highly recommend this company and will be calling them for any future needs.
I had a carpenter ant infestation and was going out of town the next day. I needed someone to come right away and after calling several companies, I tried Westside Pest Control and they sent someone immediately. The fellow that came was professional, kind and quick. He even sprayed in places I did not know and/or ask for. Thank you Westside Pest Control for your help and quick response time.
My balcony was hijacked by pigeons for two years. I booked an appointment for a cleanup and netting installation in downtown Vancouver. Amanda was my first point of contact, and she was extremely professional and knowledgeable in answering all of my questions with respect to the cleanup and netting install (clean up agents used, installation procedures, cosmetic looks of final product, the range and scope of services that would be provided etc..). I booked my appointment and Igor showed up right on time. Igor was extremely professional, and well presented. I left Igor the keys and let him go to work on my patio that was a complete debauchery. I did not need to instruct him at all, he knew what needed to be done, and got straight to work. Three hours later I had a brand new patio. The clean up was impeccable, and netting installation was clean finished product, very well installed. There was no mess left in the apartment from the cleanup process. He handed back the keys, everything was taken care of. Igor is top notch and all class. Great company and service from top to bottom.Thank you so much for bringing back sunshine to my balcony and life.
We have used Westside four times now. From ants to larger pests, these are the go-to guys. They are punctual, honest, and very knowledgeable. All of our questions were answered, leaving us with piece of mind. I would recommend them to anybody needing pest control services.
Westside Pest Control were able to help me at short notice and remove a rapidly growing wasp nest from (for me) an inaccessible place below the roof apex. Their technician was polite, professional and dealt with the problem in a very safe and reassuring way. I would highly recommend them.
I had a very positive experience with West Side Pest Control. The technician was very thorough, polite and friendly. He was punctual and explained everything. The company gave me work statements summarizing the work completed. They sent email reminders two days ahead of the appointment which I appreciated. Thanks for the excellent service.
Great service and replied promptly to all questions before and after the service. Would highly recommend.
I contacted Westside Pest Control Ltd to have a wasp nest destroyed and to have my house and garage checked for rats and possible entry ways for rats. West Side was great. Friendly and honest didn't try to up sell anything, provided the service I needed in a timely friendly and efficient fashion and gave me lots of tips for preventative measures. I was very happy with their service and felt the cost was reasonable and lower than other companies I checked out. They visited three times and cleaned (removed materials) and sanitized the garage where there was a rats nest. And they guarantee their work for 12 months!
The ONLY pest control company to use. Honest, very professional and very thorough. thank you
Egor was very professional, polite and helpful. He did the job quickly. I would definitely recommend this company.
Professional and on time, very happy with service! Would use again if needed.
The technician, Gary, that assessed my issue returned to complete the required work in short order. He was friendly, professional and a great ambassador for the company. No hesitation recommending Westside Pest Control.
Quick response; problem totally taken care of
Great little company. Good service, courteous, on time and very helpful with our problem. Would definitely recommend.
Working with Westside Pest Control has been a great experience! From the customer service to the on site technicians, Dylann and Jester. All my needs, concerns and issues were addressed promptly and pleasantly. They were very professional and thorough in explaining the expectations and all of the work. The work that they did has been great and if I need any help in the future I will definitely be seeking their services again.
I have used Westside Pest Control several times in the last few years. Excellent service and results. Dylan (their service guy) was great and very professional. I highly recommend them.
Jester came by today to look at a wasp nest. Found it right away and treated it and surrounding areas. Also let me know about a potential ant issue. Super great guy. We get a wasp nest every year. And every year we call Westside Pest Control.
I was quite impressed with the work of Brennan and Matt. Not only they were on time, they tried their best to minimize stomping on shrubs and flowers. They were absolutely understanding of our concerns and where quite polite. We also appreciate the fact that they followed proper Covid protocol. We highly appreciate their work. Just a little side note: a bit of miscommunication from the office on work schedule which created some confusion among our members. Having said that, I always felt that our business was important to you and was treated extremely well when I called which is a major plus for your company. Thank you very much and look forward to work with your company for a long time to come Chantal
We had squirrels, rats and deer mice in the attic of the house we bought. The first company we talked to said that there was nothing we could other than replace our concrete tile roof. Then we called Westside Pest Control and Mike said they could stop the pests from getting in. Six months later there has been no sign of any pests in the attic. We didn’t have to replace the roof and the service was very friendly and professional.
Mike's team was very diligent and professional. When they say they stand by their work and guarantees, they mean it!! A very reliable contractor to have.
Great customer service
Came on short notice and really went the extra mile. Thank you so much great job!
Thanks for coming out to our office today! I believe the guy's name was Andy, we had a nasty rat rotting in our crawl space and he took care of it pretty fast. Cheers
Andy came to deal with a wasp/hornets nest. He was on time and informed me what was the issue. He then told me the steps he was going to do to eradicate the problem. He informed me on what he could do to prevent this next from re building. He was professional, knowledgeable and friendly. I wouldn’t hesitate to recommend this Excellent company to others.
Andy was fantastic! Great service, efficient and professional. He walked me through everything he has done and ensured all my questions were answered. Really appreciate the thoroughness of Westside Pest Control. We have also used them for wasps and they stand behind their work.
We called in Westside to handle a bat eviction and cleanup for us, and are very happy with the work that's been done. Their technician, Finn, was prompt, professional, courteous, and diligent in answering our questions and meticulous in his work. We have relied on Westside for minor pest issues in the past, so I can confirm with confidence that they deliver high-quality service, and employ technicians who are outstanding ambassadors for their company. I won't hesitate to recommend Westside to anyone in the future.
Ants are had this year. Westside Pest Control technician was great answered all my questions and performed the job!
My technician Garry was very thorough in his investigation of mice in my house. He explained what his plan was and how he was going to manage it. I know my “problem” has been dealt with!
Friendly, efficient, and great service all round!
We have been using them for bird nests and for keeping birds off of our buildings and trying to keep pigeons under control. They are amazing. great people, up front and honest !!
I contacted Westside Pest Control this summer to help with my Carpenter ant infestation. Because I am a beekeeper and have two honey bee hives in my back yard, it was imperative to find people with enough knowledge about the perils associated with pest control who would respect my wishes to protect the bees at all costs, not to mention the Annas hummingbirds which I feed year round and last but certainly not least my hybrid cats. I was so impressed with the professionalism with which the employees conducted themselves. They demonstrated good knowledge of the problem and how to go about eradicating the ants while protecting all my creatures explaining the process in detail to me. The work was done in a timely fashion and the bill came in under the quoted amount because less people were required to do the work. You can't ask for more than that! And a follow up phone call was made to ensure that the work done had accomplished what was guaranteed. I have nothing but praise for what was done and never fail to recommend this company when asked for my advice and opinion.
The lady on the phone was very knowledgeable. Got rid of most of our ants just some stragglers left. Thanks again!
Fast, professional service - booking was easy.