I had a disturbing and discourteous experience at the nelson spca. I do not wish to disparage the spca. I agree with the need for an organisation designed to advocate for distressed etc animals nor do i object that people must provide proof of ownership and willingness to properly care for their pets.
My experience was of an unprofessional public servant making an emotional decision and using her authority as a power to discourage or intimidate.
I was not greeted by the people at the counter. I said at least 4 sentences indicating why i was there before anyone responded. The person who came with me felt so uncomfortable that he left.
I have a 19 and 3/4 yr old half wild cat that went missing while i was at work. He ended up at the house of a neighbor i don't know, then at the spca. I called as soon as i found out he was there (4 days after the 4 day cut off period they give for claiming a pet- of which i was unaware), made arrangements to see him and mobilised to find loving care for him until i have finished working and can take him home.
He was in rough shape after being alone off and on for a month +. They said the vet found some acute issues- easily associated with old age -but no parasites other than earmites, and a healthy heart.
I was treated coldly and felt judged even before they knew who i was. The branch manager (who did not identify her position until i asked her name as i left) as much as told me i could not have my cat back. When i made a statement of disagreement she wished to discontinue the conversation immediately and threatened to "call the cops". I felt this was unwarranted as i had not raised my voice nor used any profanity, threatening words or gestures.
I politely refused to leave. I visited with my cat for close to two hours. I had to ask 3 times for a financial statement so i could be prepared when i came to retrieve him. I had to show an additional 3 photos to satisfy the manager that i was the owner. She seemed to remain unconvinced.
I apologised for my emotional reaction. I did not receive an apology in kind, rather a justification of her behavior based on the emotional attachment she had developed for my cat after 8 days. It did not seem to impress on her that i have known him for almost 20 years.
In my view she has based her opinion of me as a pet owner primarily on seeing his condition after the last few weeks of his life when i was admittedly unable to care for him properly because he had gone missing and i needed to be away. It also seened to discontent her that he had been a half wild cat allowed to roam at will. She indicated by her choice of words when conversing with me that she believes i will continue to be unable or even unwilling of providing properly for his special needs.
I was told to call to receive word on her decision. My sense on leaving was this is so i can be told over the phone that i will not be allowed to 'redeem' my pet. I know this is just my feeling but it is based on the reception and interaction i had with this lady. I want to document it on the off chance that i am correct.
I will update on this experience after it is resolved.