Our only regret using this service was that we didn't call sooner. After several attempts at trapping a racoon that had taken up residence in our attached garage, we called Critters Out. Xavier came on time and ready to help. He did a thorough inspection and pointed out any areas which were potential places where the racoon could enter. He went into the attic above the garage to try to get the raccoon, which evaded capture. He relentlessly looked for, and eventually found, baby raccoons, which he removed and put in a loosely covered box (after we took a few pictures). He explained that the mom would eventually come out to get the babies at night. He sealed up all entry points except one and installed a one way door at that entry point. The next morning the raccoon babies were gone and there was no sign of the mom. Xavier checked in with us the next 2 days to see if the babies had been taken by the mom and if we heard any further noises. The one way door was left for a week as a precaution. Xavier returned one week later to remove the one way door and seal that entry point. We also had him removed the soiled insulation from the attic, which was done thoroughly and promptly. We were given a receipt with the services explained and the costs. Everything was done as explained or better. Xavier was professional, knowledgeable and very personable. We would highly recommend this service.