Reviews of Arrelle Extermination (Pest Control)

Daniel Boily

(Translated) the price explained on the phone and the one after the service is HUGE (Original) le prix expliquer au téléphone et celui après le service diffère ÉNORMÉMENT

ANGEL EDUARDO ARELLANO CASTILLO

Excelent services

Annie Mayo

(Translated) I work there and I love my job (Original) J'y travaille et j'adore mon job

Luke

Professionals

laval savard

(Translated) I have always had very good service for a few years (Original) J'ai toujours eu un très bon service depuis quelques année

Cezar Cernei

Excellent extermination service, the guys are pros!

Corinne Paquette

(Translated) Poor customer service. The customer is told (following a proactive follow-up call from the company at "the beginning of the year") that the service will be rendered (application of product against spiders) "next week"; two weeks go by and no news. We are then told that it is impossible to know in advance when the service will be done "maybe this week, maybe next week ... when we get to your route / address, we will call you 24 hours in advance. " The application of the product has a good effect, although it seems to be a little "too" late in the season, but the customer service, year after year, remains the same ... The laurels must be well flat and crushed after all these years of continuous stagnation. (Original) Un service à la clientèle de piètre qualité. On dit au client (suite à un appel proactif de suivi de la part de la compagnie en "début d'année") que le service sera rendu (application de produit contre les araignées) "la semaine prochaine"; deux semaines passent et aucune nouvelle. On nous dit ensuite qu'il est impossible de savoir d'avance quand le service sera fait "peut-être cette semaine, peut-être la semaine prochaine... quand on sera rendus à votre route/adresse, on vous appellera 24 heures d'avance." L'application du produit fait bien effet, bien qu'elle semble se faire un peu "trop" tard en saison, mais le service à la clientèle, année après année, reste le même... Les lauriers doivent être bien plats et écrasés après toutes ces années de stagnation continue.

Remy Ouellet

(Translated) Simple and efficient (Original) Simple et efficace

Alain Le Breton

(Translated) Very professional place and listening to your needs. I recommend them. (Original) Endroit très professionnelle et à l'écoute de vos besoins. Je vous les recommande.

Olivier Li

(Translated) Superb customer service from Sylvain! We will call back if there is anything. Thank you so much. (Original) Superbe service à la clientèle de la part de Sylvain! Nous allons rappeler si jamais il y quoi que ce soit. Merci beaucoup.

Leadleg Mel

(Translated) Putting supposedly revolutionary hatches that don't work to "exterminate" the ants and load a second visit because the job is not done, it's ordinary. (Original) Mettre des trappes supposément révolutionnaires qui ne fonctionnent pas pour « exterminer » les fourmis et charger une deuxième visite parce que la job n’est pas faite, c’est ordinaire.

Derek Delisi

unfortunately, another bad review for Arrelle. Inspector Sylvain came to look at an area where what looked like saw dust was falling through a gap in the basement ceiling. Sylvain was honest, very helpful with his explanations, and had a clear plan of action. He asked me to wipe clean relevant area, and call him as soon as i noticed any more dust accumulation (and, possibly, pests themselves). The inspection was $80 with tax and tip. For three weeks I left messages with the administrator Annie every two days, but never heard back from anybody. Every time I spoke to Annie she tried to upsell a 'treatment' since, she said, she could see in my file that an inspection was done recently and that a treatment was the next step. She did this without knowing, apparently, that the inspector recommended *against* proceeding with any treatment until we could diagnose the issue. Finally, after several emails i received a phone call from the owner, Monsieur Arrelle, who was equally persistent about upselling a treatment without having spoken to the inspector who came to my house. He in fact was trying to sell his treatment to me without knowing what the issue was (I suspect that ants, mice, and racoons are not all treated the same way?). I insisted that they communicate and get back to me. When the owner called me back, he finally understood the situation, and offered to send an inspector to follow up and diagnose the issue. By then I had hired another company, who inspected and diagnosed the issue within minutes: no treatment was necessary, there was no issue with ants or mice. Vibration and human traffic were the cause. The gap was sealed.

Valerie Killeen

Great service

Catherine Hayeck

WORST job + customer service EVER! DO NOT WASTE YOUR MONEY AND TIME!!

anne Marie villani

(Translated) Service 5 (Original) Service 5

Isobella Thorn

????????

M C

(Translated) Courteous, fast and efficient service. The ant problem was completely halted after a visit thanks to the nest detection. The amount invoiced was the same as the one announced. Thank you ! (Original) Service courtois, rapide et efficace. Le problème de fourmis a complètement été enrayé après une visite grâce à la détection du nid. Le montant facturé a été le même que celui annoncé. Merci !

Martin Daoust

(Translated) Satisfied, the technician who came gave me a good explanation. (Original) Satisfait, le technicien qui est venu m'a donné de bonnes explication.

Claudette Lacroix

Really liked them. So far so good. We shall see. Not done yet

Ray

Keven is an honest person, I came to ask questions about my issue with rats and he was really precise, honest and skilled! He showed me his products and explained my options.

lucifer vino

i find the worker have no manners and the behavior is horrible.. it doest not cost anything to behave civilised