Reviews of Terminix (Pest Control)

Kevin Koo

Always communicate well and care for us deeply. Would recommend Terminix to everyone!

Mrs C

I've had a great experience this year. My bee problem has been solved and my technician is great! She provides me with updates every time she comes out and she is so detailed!

Gerry Johnson

it was my regular quarterly service visit to maintain protection. My regular technician was off that day, and I was sent a substitute technician to perform my services. She was very professional and informed me about all the services performed.

deborah fava

I was introduced to this company by a very knowledgable gentleman, Javed I believe. He thoroughly explained the service for Terminix As I was experiencing ant and carpenter bee issues plus mice in the garage this service was perfect for me. Javed walked me through the process and it was good for my needs. I signed and had a tech at my house within 3 days. Amazing! William came to my home and explained the process and exactly what he was going to be doing all around my property and garage. William was clear and very personable.. It was a very good experience and I learned quite alot. I will look forward to seeing William in 3 or 4 months. I am a very satisfied customer. Thank Deborah

Mandy Pantea

Overall the experience has been decent with Terminix. The pests are less and less evident around the house. They came quickly to replace an ant bait station, that had been damaged, quickly and at no cost. Recently, there was a mistake in scheduling and they did service twice in a months time. They voided the cost of one of the visits. The costumer service I have received is timely and respectful. Scheduling can be difficult, at times, to ensure there is someone home to let them in since inside is where they need to come to check bait stations and traps.

Veda Habler

Matt is the best professional at his job. Totally awesome

Char Elliott

Called 800 Terminix for an ant problem. It's been 1 1/2 months and It's no better. We asked them not to send the tech that had been coming because he was rude. They scheduled him anyway and he didn't even show up. I spoke to the branch manager and he was sending someone out the next day. He said the former tech's sprayer wasn't working...so if it wasn't working, he wasn't spraying for ants in the first place. The other tech didn't show the next day either. I called in to see when they were going to fix this and found they'd set an appointment for Saturday morning and didn't tell us. Every call is a 20 minute hold and they've done nothing. But they made sure to charge our bank account.

Laura Donahoe

Our technician has been so helpful, knowledgeable and friendly. He has definitely gone above and beyond expectations multiple times for our family and we appreciate him so much. We recommend him and Terminix's service to all of our neighbors. We always have reliable service and when new issues arise, they are quick to respond.

Amanda Kienast

Andrew was very in tune to everything I needed done. He notified me when he was on his way, listened to everything I said and was extremely efficient in not only treating the exterior & interior of my home, but, removing the source of the carpenter ants(2 colonies in a logs outside my home)! I will recommend Terminix & Andrew to everyone

Peter Papakyriacou

Jim called me before the appointment to ensure I was aware he was coming, then took my call and was very responsive and thorough with some additional questions I had, and finally, I really appreciated his professionalism and courteous manner in the way he went about working around our home. I would highly recommend him and Terminix.

Harvey Brodersen

The regional manager and technicians were all very professional. They kept us informed and educated during the entire process. They were very patient with our numerous questions with through and complete answers.

Christina B

Great customer service, outstanding communication and the quarterly service has prevented insects from finding their way into our house.

Zarqa Waheed

Eddie from Termininx did an amazing job .He was knowledgeable and solved all ant issues we had .

Jimjam1317

Glenn was very professional and was quick to answer any questions I had. He came out and provided solutions when I felt services were not sufficient.

mommamia

Highly recommend!!!!!

Mario Vacca

This was my first time using Terminix and was very satisfied with the excellent service provided by Eddie. He was very professional and knowledgeable explaining all the work he was about to perform. Thank you so much and keep up the good work!

Jade A

We have only had good experiences with Terminix using them for our regular property maintenance. They have excellent customer service and the know-how to get the job done. I would definitely recommend them for all your pest control needs.

7 days a week

Eric Faucett, the man who conducted our service was very personal and professional. His great attitude worked hand in hand with his work ethic. He had a job to do and performed it to the best of his ability, even giving a second service to ensure I was happy. I look forward to conducting business with Terminix in the future. Thanks Eric, now my wife and I can finally sleep soundly again.

C. E. Bryant

The substitute technician did not spray some of the typical areas and was called back to complete his tasks.

Doctor Dynomyt

Paul, our customer service tech, is not only very knowledgeable but also extremely helpful and friendly. One of the best customer service people I've ever met

Asif Ikram

I am very glad to review the services rendered by Terminix Canada, I have an ongoing rodents issue for so many years,. Local companies use to come and do the stop gap arrangements but could not figure out the root cause of the problem, Mueen and experienced highly professional Technician came at my premises and did the thorough inspection and found a hole just under the electric inlet wire which was entry point for rodents. He fixed the hard to reach hole and no more problem afterward as he inspected the attic for activity, issues resolved for ever. Very happy and satisfied with the service.

Christine A.M

nothing they offered worked for our mouse situation .. actually seemed attract more mice. we stayed patient for awhile hoping something good would come of it, but it never did so we switched companies and we haven’t seen a mouse since.

RJ Falconi

Kushal was polite, professional and practical. Answered and dealt with all my concerns. Highly recommend Terminix for your pest control issues.

Sharon Nikho

Overall our experience with them was great. Our technician Bill whom came out was very friendly. He had the answers to all of our concerns we had. He went through the process of what he will be doing and what shall come into the future with their services. Definitely reccomend them!

Don P

Crooks. Did not provide spray service in timely fashion to address ants and claim that placing a couple of ant traps outside constitutes 'service'. And then have the gaul to process payment AND a cancellation fee - without EVER providing the spray service, which was the whole intent of purchase! What a joke and terrible customer service! Scoring of 1 is just so wrong, should be -100!

Mike Greaves

I filled out Get A Free Estimate on the Terminix Canada website. About 30 minutes later I get a phone call(had preferred communication via Email). The sale rep said his name was Mike and that it would cost anywhere from starting at $300 up. I was like, but how are you charging me when you are adversting FREE ESTIMATE. He tells me he is not aware of this promotion. Ask me to hold so he can check the website. Comes back on the phone goes "oh yes I see it", but is still insisting that I will be charged for someone to come out and inspect. I asked for a supervisor/manager "oh they are not available" I mean is this a scam Terminix???? Y'ALL need to be reported to BBB.

ni stan

Technician was very helpful and courteous, pointed out some potential areas to address, and left behind additional insect boxes for the house. Excellent service.

Choying Gyatso

Hi! We had few time pest control guy but man named Kushal carry out such a professional way that I had to appreciate. He explain the what kind of products he is going to use, the locations and what materials he will be spreading. And, advised us how to handle our closests and clothings. Thank you Kushal.

Appletax Corporation

Terminix is a nightmare to deal with. First, they do not "terminate" by themselves. I have had to call them several times to cancel their services because if you don't cancel, they auto-renew. Despite my efforts, their retention department keeps harassing us with phone calls, emails, and invoices.

Esther Willinger

Last summer we had a bee hive on a tree right in front of our home. We called Magical Pest Control to remove the hive. They came and removed it quickly and safely. We were so happy with their service, we referred them to our relatives who had a hive in their garage. They were very happy with the service and results. I would never try dealing with bees on my own. I highly recommend hiring the professionals at Magical, and getting the job done safely as quickly as possible.

Betty Worple

I welcome this opportunity to say Thanks to my service technician, Mike. He is always wearing a smile, is friendly, and does an outstanding job. I have had a big problem with ants and have had to have extra service, but Mike just comes and does his job and no more ants! I hope I always have Mike as my service man. He is on time and respects not only me and my family, but my home as well.

Jane Hodgkinson

Eden from Terminex was a pleasure to deal with. She knew exactly what to do, explained everything clearly, was very nice and patient, and clearly cares about the work she does. Thank you Eden and Terminex. Hope we don’t have to call again but we know who to call if we do.

kyle vokyy

DO NOT BOOK ANY SERVICES WITH THIS COMPANY.....OVERPRICED AND STILL HAVE BUGS!! RECEIVING INVOICES FOR SERVICES NOT PROVIDED. UNABLE TO REACH COMPANY AS ALL PHONE NUMBERS ARE INVALID

K K

Requested an estimate. Was offered an inspection, along with a termite inspection. No one showed up for the appointment. Rescheduled the appointment due to them not showing up, and guess what - still no show!

Vincenzo Pasquantonio

Kushal came by to do service today. Extremely professional and took his time explaining the plan of attack, and addressed several new issues I noticed since my last service. I love how my contract has full coverage against pests!

T-Race F.

Outstanding techs whom do outstanding work. A++++++

Kimberley Miller

Kushal was very knowledgeable and courteous! He took the time to answer any questions I had today during our treatment. Great service. Thank You Kushal!

Geraldine Eiben

Had an issue which was promptly addressed. Service is excellent. Technician polite, very informative and confident their products and service would stop the issue we were having to deal with. Phone staff very obliging and helpful . Available 24 hours

Sue Schuman

Freddie George is the best at Terminix. Great guy, service, and prompt communication!

Andre Reed

John the specialist(inspector) was a no show no call non caring person. The two personal that try to help me locate and find out John's ETA on him scheduled meeting with me were very professional. I am very disappointed that John the inspector was unprofessional a no show, no call and unconcern personal working for the company (Terminix).

Lisa Bailey

The technician Johnny who serves us is the best. Have had him at least 4 years and he is always professional, punctual, friendly. He really should be recognized for his level of service.

Jake Hawley

Really amazing service. All the staff are incredibly knowledgeable and made me feel very comfortable. I had the pleasure of dealing with Jake at customer service and he was fantastic.

Nick Cvetas

The Terminix rep, Ahnand, was very courteous, friendly and knowledgeable. He has been our rep for a few years now and he has always provided wonderful consistent service.

rodrigue barakat

I find the service technician very unprofessional, will not want to help unless it’s specified on the work order. When I call head office I am being apologized to for the wrongdoing of the technicians but nothing seems to change.

Corey

Has anyone else realized most of the good reviews in the last 5 months are fake paid for reviews and the others are written by the sales staff so their sales won’t cancel due bad reviews and raise the average of the google star rating. Don’t get ripped off..

Saini S

**this company is scam *** pls don’t sign any document with them .. sales rep was knocking my door and begging to try service one time only with no commitment. When service guy came he knew nothing and wasted my money even on single trial service***now company is emailing and calling to ask cancelation fee...I am proceeding to court also complaining to Consumer rights authority to stop this illegal door knocking business.

Watanabe Watanabe

Matt was specific about arrival and arrived promptly. Extra attention was given to problem areas. Identified vulnerable openings.

evelyn guerrero

Kushal was the pest control person who to came to my home. It was amicable, and he helped us putting poison to kill cockroaches. We appreciate a lot the way he helps us.100 % recommended.

Karen Stewart

excellent service -- allows me to reschedule on my time frame

Francesca Couch

I am waiting for a quote to rid my apt of cockraches.. I am loosing the battle

Julie Todaro

My technician was nice, I had a mice issue, and he solved it for us, it took quite a few calls backs, but he was eventually successful, would recommend!

Klaudia Gialamas

Very poor customer service. Appointment time frames are not kept. They have no idea what to do with the "exclusion package". I called and complained to the National customer service number and this location many times. The managers from the location were always supposed to call me back and never did. Finally they said they were going to sublease my account out and get back to me with the details.... they never called back. Just avoid this service.

Tom Henderson

They did a fantastic job of explaining everything they were doing and why. Took the time and showed my wife the new type of traps they use that are safe for our 2 small dogs are to be around. What really impressed my wife was he was the fact that he made sure that he was fully complied with PPE as he was informed before coming to our home that I was 73 and had a lot of severe medical problems that she was worried about. We were totally impressed and glad we called Terminix!!

Afzal Ali

Very good service!

Chris Palazzolo

Professional. He took care of the ants last year and they have not ever returned. He sprayed outside on some rather large ant colonies. Never had an issue since then.

Mel Cameron

Greg is a real professional-he takes his work very seriously and cares alot about his customers. I am very satisfied with Terminix Canada and recommend them for excellent pest control. The price is very good and the service is complete.

Tatiana Memos

Hired Terminix about 3 years ago (primarily for spider control due to proximity to lake) and have received consistently good service. Staff is knowledgeable and friendly.

Carrie C

CLV Group hired Magical Pest Control to treat our bed bugs in our townhome. We got them from a neighbour putting out an infested mattrice on our back conjoining wall, they aparently didn't even know they had them and we didn't notice until …

Monika Jensen

Eddie has been coming to our home every quarter. He is very polite and attentive to the issues. He is very thorough. Very pleased with his professionalism and care.

Susan Rasmussen

Our tech, Jackie Wilson, is a gem. We look forward to his visits as he is so friendly, professional, efficient, and timely. Jackie is one of the happiest people I have ever met. He is always in a good mood and being around him makes you happy. His laugh is infectious and he is a joy to be around. It is a pleasure to have him in our home and we love seeing him for our quarterly visits.

Susan Hill

Went through my whole house, charged full amount possible & treated 1 area twice. Contacted them 3 times in over 2 weeks w/no success on getting any call backs. Please read all the comments. They Do Not contact you, you have to work around their schedule, & they really are a scam. I was told by the techs that they use a different solution each time they come out b/c they never know which one will actually work. Each person that came out gave me conflicting information. Really sad! Very disappointed. No wonder the BBB has so many complaints on them.

Roberta Morris

Good to always have someone preventatively treating for pests and then still available for special problems. Great scheduling and follow-up. I love my tech: intelligent, friendly, thorough, responsive.

Jeffrey Kadison

I did not have the opportunity because of timeframe to verify value compared to other companies, I feel they did a great job and I would recommend them in the future.

Ing

Eddie did a complete job at the house for our main problem - ants. Terminix has been very busy lately and it took awhile before they could finally make it out to the site. But once they did show up, they did a nice scan around the property and applied all the necessary product to fight back our pests.

Estela Sanchez

I would not recommend doing business with this particular company. I made an appointment timeframe 8a to 12p on a Saturday they then called me back to reschedule from 1p to 3p. The day of the appointment I was home in the morning and on my way out saw a note left at 1050a "sorry we missed you". I called back confirming my appointment which was set for 1p to 3p. This was at 1130a. They called the technician his name Adam. Adam said he was going to be here in half an hour to 45 mins. 2 hrs later still no show. I call back at 2p now they can't get a hold of the technician and left him a vm. 3p arrived and Adam never showed up. Very unprofessional and inconvenient. It was a weekend and I had to waste half my day waiting.

wrlsdata

We have Terminix Pest Control for many years now. We started when the basement was taken over by spider webs and saw many insects like ants and earwigs in the kitchen and bathrooms. Now we see very few pests. The technician is very courteous and professional. Calls ahead of appointments and explains details to us after service. During the visit he examines outside for pest activity, wasp nests, etc. Most of the control is applied outside the house and some in the bathrooms. Cost of the service has been kept at a competitive level by Terminix.

Christian Alfredo Schneider

Very easy to set up an appointment. Pricing is competitive and I like how it is set up for quarterly service with extra service by request. Were very friendly and knowledgeable.

Samantha Renay

Giving them one star is too much! Made an appointment for them to come out, the customer service rep. who set the appointment said they would be here between 8-10am. At 10:15 I called the customer service line and they put me on hold for a while, then came back and said they would call me when they are on their way and to give it another hour to hour and a half. Well after 12:30 I called and cancelled the appointment completely. The rep. I spoke to did not offer any reason why they still didn't show up and really didn't seem to care very much either. Bad first impression, will not be calling them again.

June Sym

Their man wasn't very helpful in answering my questions. Came about 1 pm. Practically kicked us out and said we couldn't come back for 4 hrs. I wanted to know what he was using, and what the course of action would be. I may have to redo this place myself.

Dawn Phillips

A+ FOR TERMINIX AND MY TECHNICIAN, A. FRANK MESA. I love the customer service I received from my technician (A. Frank Mesa). I guess it came across that I'm "afraid" of spiders (or really any bug), so he took extra steps to make sure that I didn't have to deal with those little buggers like I had been .... and he was right - I've only seen 1 or 2 spiders in the last month vs 20 spiders - yeah!!! He was very detailed and thoroughly sprayed inside my house, as well as outside. I love the fact that he called me the day before the service to confirm when he would be arriving; and yes, he was on time!!! Thanks Terminix. I appreciate Frank going way above and beyond the call of service by sweeping away / removing my many spider webs on the front and back of my house. I was soooooo happy with Frank's fabulous service - He ROCKS!!! Getting Terminix was definitely cheaper than just picking up and letting the spiders win :-)

Hans van Gennip

My experience was very good the Terminix person, Anandy sp?, seemed very interested in helping me get rid of any pests that left some evidence of their existence. What I also liked was his comment that after 3 weeks if there was still evidence don’t wait another day, contact Terminix and they will send someone out... Hans

Vadim Lebov

Fraud business, they use a liar salesperson that asks you to provide your card info to make sure it is you, in reality you sign a "CONTRACT" and they charging you money without any notice every month and when I called I talked to a guy name Rob Davis the 'MANAGER' that was rude and said that I signed the contract and its all my fault. in the end he agreed to cancel my idiotic "CONTRACT" which btw no one ever even showed up to perform any service lol and its been more than a month today, and what I found out? They charged me AGAIN! ZERO STARS !

Hynek Stehno

My technician was professional, and I was very satisfied with the he handled my project.

Paul Kwak

I'm started using terminix's services in January this year to tackle a big ant infestation in my home and I had someone come treat my home twice thus far and although it does seem like less ants are coming into my home than before, I don't know if that's due to the weather, the treatment, or both. I'm still seeing some ants appearing in my home on a daily basis, along with a few wing ants every now and then. But I'm willing to see how the treatment affects the ants on a longer term. So far just 3 stars as I'm still evaluating the impact, but the Terminix people were very helpful and a pleasure to work with.

Galina Fomin

Jeff is knowledgeable and professional. He worked hard to expedite service in short notice. Thank you!

Starr Ryerson

My technician is always thorough and professional. I really like the care he takes when checking out my house.

Elrick King

Started a contract and they did the first service, then didn't come back again for more then a month. After calling and complaining we finally got someone to come back and treat again. But then a whole month goes by and they don't return. We called and cancelled looking for a refund because they wouldn't do thier job and they said we don't do refunds after thier first treating. Which their website says money back as long as there is still bugs so that's a lie. I called the main manager for my area and he said he would get back to me within 5-10 minutes. Its now been like 6 days since then. Awful service. Major scam. If someone doesn't contact me about a refund and fulfillment of service we will have to press charges against the company.

Shiv A

Great service and knowledgeable service representatives.

Kerry Colborne

As with other reviewers, I would give 0 stars if possible. I should know better - "Terminix Canada" (which actually seems to be a net work of smaller companies) came by door to door... First treatment was fine - though what I actually received for the payment was underwhelming. Then - I received an e-mail on August 24th saying they would be here on September 19th. Nobody came, nobody phoned to say hey, we need to reschedule (though they keep telling me they're a HUGE Billion $$ Company!!) Like the others, I took the day off to be here. I then received an e-mail on September 30th at 12:41 p.m. (a Saturday) stating they would be at my place on October 2 (MONDAY MORNING) from 9 am - 1 pm. I immediately phoned them to ask them not to come as I had to work. That call went to voice mail They came anyway. As I wasn't at the house, they couldn't do any interior work but did do some exterior work. I again phoned them and got somebody for a change and said it was completely unacceptable that a) they didn't show up when they were supposed to in September b) I had taken the day off to be there on September 19th c) they gave me no notice (I consider Saturday at 12:41 pm for a Monday morning appointment as NO notice) that they were coming Monday morning allowing me no time to reschedule my calendar d) e-mailed me on October 4th to say that the Manager was away and would contact me on October 10th; e) never contacted me and e) billed me the full amount on November 3rd. Were they hoping if they waited long enough to bill me I might not notice? I immediately called MAGICAL PEST CONTROL of Concord - who does the actual billing - re-iterating all of the above. Again. The woman in accounts receivable said she would have somebody contact me. I'm still waiting. And Imagine I will be. DO NOT USE TERMINIX!!!!!!!!!!!!!!!!!!!!!!!!!!

Joshua Stein

ZERO STARS, ZERO CUSTOMER SERVICE. Avoid these guys like the plague, they never show up, always mislead you and feed you false information. They pushed me off causing my issue to get worse, damage has now been caused and would never recommend this company to anyone

Veg Gal

The service technicians are knowledgeable, friendly, and helpful. Since using their service I almost never see bugs inside my home, and I'm assuming the ones I see have more to do with it kids leaving the door open. We also no longer have a problem with mice and we used to see two or three a season.

Daniel Samson

Super friendly and knowledgeable technicians that address all your concerns. I have been using them for a couple of years.

Lynne Strange

We LOVE Terminix! First, the staff - Michael Donnelly is our inspector and he is professional, honest and great to work with. Your online chat folk we chatted with included Ambria (I think I spelled it correctly), Tracey, and Brittany - were wonderful in the same way... very efficient and polite and got the job done. Terminix staffing is obviously top drawer. We have a very unusual situation in our property being shaded in more than property surrounding us and in the area because of mountains. We are ffrozen in the November through March months. Also our top soil shifts around because of the steep sides on our land - PLUS in the middle of the woods... termite control is a MUST. All your staff took great care to note this and put it in our account for Michael to see when our schedule comes up. Our primary reason? We trust Terminix. That is a huge plus in being willing to recommend your company to folk we care about.

rajesh raut

This is twice in a row that the technician showed up untimely. The first time he was to come in the afternoon but showed up at 8 am and the family had to scramble to get out of the house as he had to treat internally. Today he showed up without a scheduled appointment. I would appreciate if we can book appointments and then stick to it...

Frankie Wong

I have quarterly services since 2020. The first year service was on schedule but they charged me before the service was delivered. Bugs problem is not fixed but I was to give it some time see the result. This year they came for the first service on July 2 , but had to rescheduled due to rain. I again got a bill for the service not delivered. Finally on July 31 I called the office and they said will send someone to do the job. Did not show up.

Adelina Gallegos

(Translated) At first I had some disagreements but I called them and they improved their service and I am satisfied with their service if it worked for me (Original) Al principio tuve algunos desacuerdos pero los llamé y mejoraron su servicio y estoy satisfecha con su servicio si me funciono

Constance Whitesell

The 5 star reviews have to be bought. Go to Yelp and see all of the 1 star reviews there. STAY FAR AWAY FROM THIS COMPANY! They completely scammed my 80+ year old parents in Libertyville. Came out one time to spray for ants. The service did not work. Terminix was supposed to come back two weeks later to check on the service. A date/time was set up and they did not show up. My mother called 6-7 times after that to get someone out. She kept reaching the answering service but no one ever called her back. My parents paid extra for an annual service but can't use it because no one answers the phone. Not that they would want to use it after the ineffective treatment and unresponsive service they've received to date.

Rob Young

My technician Ramil Kolia was excellent. I appreciated his professionalism and he really explained the services very well.

Connie Gray

Courteous and professional. They respond quickly to questions and concerns and everything seems to be included in my plan.

KrowOfMurderXV

Not specifically the location but Terminix in general is a joke. They rescheduled a bug spraying appointment on us 3 times without any sort of notification. I work from home and was a huge inconvenience trying to work around my work schedule. We will not be doing any sort of business with them ever again.

Kevin Hodgkins

Loved the service that was provided. I couldn’t believe the deal I got on this service. Thank you so much Matteo, appreciate you looking after me.

Stéphanie Robicheau

I would give them no stars if I could. We got the place ready, set everything up and no one ever showed up. What a waste of a day. My roommate and I both took time off work to get ready for them and we ended up wasting our time. I highly suggest not using this company.

Angela Rao

I have had Terminex service my home for over 3 years now and I am very pleased with their service. I live near the water and pests really love the water area and Terminex has kept everything under control. I can't thank them enough!!

Rebecca Sanchez

Jason Lebron is great, he has been helping us with our ant problem since we moved in and didn't know we were going to have an issue with pests. He is always happy to help and answer all of our questions. I would recommend Terminix to any new homeowner.

Punita Patel

Great Service!!!

William Davis

I can echo the rest of the reviews here in suggesting that you don't waste your time with this business. The customer service number is disconnected from the scheduler so there is no cohesive messaging between the two. What this means is when you do try to schedule something, they submit a request to someone who schedules the service. This could end up being scheduled in a week (my first service) or in three to four weeks (the service I tried to schedule after the first application didn't help) - they won't tell you when it's scheduled, you just need to make sure your calendar is cleared for when they have time to come to your home. Customer service on the phone can't handle your complaints and the email they forward you to doesn't bother responding. It's a broken business and they don't deserve your money. Unfortunately, I now have to get a refund processed through my credit card as customer service is unwilling to help me in this process.

Yvonne Johnson

I am always amazed at the thoughtful customer service I receive from Terminix - notices before, if I am home a knock on the door and polite service personnel and then follow up once the service is complete.

Jeanne Chamberlain

Johnathan Edwards is very nice and will come inside our house to spray areas that need it, like the kitchen, bathrooms, basement and crawl space. I also like Terminix's guarantee.

Dawood Burhani

Pleasing

DeNieD Casda

Don’t waste your time on this company. All they do is lie and not show up for appointments you’ve made and than show up on some random day. You than have to wait two more months for them to come service your home so if you’re having any type of pest issue than you’re screwed for the next two months. I’ve even spoken with the management at this company and it’s clear that no one has any experience in dealing with customers with this company. It amazes me this company is still in business. You’re better off going to Canadian tire to buy some raid and treating your house yourself. If I could rate it 0 stars that would be my rating. They don’t even deserve one star

Debbie Batchelor

HUGE SHOUT OUT TO CHESTER!!!! This gentleman was amazing in all he did for me !! Truly went above and beyond what I could have expected!! Professional, personable and very knowledgeable about his work. This started out a very traumatic experience and thanks to this awesome man , I feel very much at ease with this and able to move forward!! AGAIN, THANK YOU CHESTER AND ALL AT TERMINIX!!!

Paula Mikulak

My Terminix representative takes the time to listen to my concerns before he starts the job. He doesn't rush through job. He's responsive and easy to work with.

Miras Muse

One of the worst companies I have dealt with. The company was scheduled to come on Friday for a spray, but the guy showed up on Tuesday unprofessionally asking us to leave the apartment for 4 hours, we were totally unprepared for it. I made the "ill-tempered" person to apply gel instead of spraying. It took him less than 10 minutes to apply the gel into the kitchen and 2 washrooms. He did not look for crevices or cracks, he just opened the cupboards and applied the gel. That was the second visit of the company, the first spray session did not get rid of the roaches (understandable only if they do their job thoroughly). It is a PURE mentality for reoccurred business. Save your money, watch videos on youtube and do the job yourself.

Megan Ward

Never showed for appointment and were not helpful to reschedule. Thanks for nothing.

Christina P

We have been dealing with Ahnand from Terminix for the last couple of years when we first discovered pest problems. We signed up for the quarterly service plus free follow ups whenever there are any issues in between visits. Ahnand is very knowledgable, experienced, polite and friendly. We wouldn't deal with anyone else!!

James McKenty

Supervisor James was very throughout on the explanation of the process and costs associated removal of the mice in my rental unit. Kudos to this man and Jake at customer service for the amazing work they did for the handling of this matter. would definitely use again if needed.

Andre M

The sales man came to my place and spoke of what they would do outside my home to get ride of the spiders that make a tone of webs all over the outside my home and the ant prevention. I mentioned that I recently had all my windows cleaned and he assured me that there wouldn’t be any mess to them in any way or form. The following week the terminix guy came to do the work and they guy cleaned with his pole followed by spraying there product everywhere making a complete mess of all my windows leaving a white film on every window. The guy also sprayed my shed and stained it with the product. When I called the company I can only get threw to sales/customer service that says they will forward the message. It’s been 3 days and no return call. Avoid this company!

ryan Lima

Paid for services in April that have not been completed as of August 4. Have called them multiple times to never return calls as much as 3 calls per week last month with still no answers or book date #WORSTSERVICE

Anita

This company is not professional and has really bad customer service. Someone knocked my door in May to provide pet control services. The sales girl was nice and told us they do bug control all around the house and backyard area, even around pool area. I was happy to give 4 postdated cheque. After first time service in the beginning of the June, ants became more and more , even we found a lot inside the house. After second time service, ants situation was still not improved. I decided to cancel the contract and stop payment. My nightmare came, their manager did not want to provide the name and refused to talk when I requested to talk to the manager. The collection lady is calling me everyday in the early morning and night, even though I had already had solution with their "manager". The service is not worth 199+ tax for each visiting, they just come to spray some chemical.

Michelle Lim

Our service technician Soodhir is so friendly. Always smiling when he comes by. We are very happy with our service from Terminix.

Sara Olshansky

Our Technician sprays the outside of our house for everything

Jake Graham

Great service all around and very professional company, technician showed up on time and gave me a thorough walk through explaining the problem areas around my house. 10 times outta 10 will recommend the service.

Tina Kim

The technician that came, Eddie, was very professional and knowledgable. He sealed up mouse entries that our previous guy totally missed. He explained how everything worked and was very thorough. Very nice guy too. Very pleased with the service.

Scott Edwards

Jackie Wilson is an excellent service rep.

Nina Liu

We had our first service in June I think, there are still lots of ants and spider in the backyard, so I called back for another service and booked July 30th for the treatment, no one showed up without any notice, their customer called back for another appointment on August 6th, again no one showed up without any notice, I tried to contact the sales person who had me sign the contract, he told me to contact their customer service directly, and every time I call the customer serve they told me they would leave a message for the billing team. Very disappointed

Joesph Righter

Johnathan is the tech. I request all the time. He knows what I need done and does it very professionally. He has been on time and presents himself very well. Customer service has been very helpful when I called a few times.

peter nerad

Mr. DIA was fantastic. I give him 10 out of 5 stars!

Genevra Gallo-Bayiates

Technicians are always friendly and always take time to thoroughly inspect the house and share any findings. We definitely trust our home to Terminix!

Morris Lancer

John our tech is the best, you are very fortunate to have him. Very professional, good communications, just a good man.

Victoria Stagg

great job

Michelle Pierre-Farid

The person arrived on time and did a thorough inspection. Found my hornets nest and removed it. Then sent pictures of what was done.

Keith Hammack

Worked around my schedule and cheap

Brie Langs

Excellent service, Ahnand was a big help in keeping our home pest-free!

Melody Mynes

We noticed termites in their early stages so the first round of dope killed them I am sure. We didn’t see the termites come from the ceiling again after that. We are continuing our service for 5 years just to make sure they don’t come back. Melody

John Steele

David helped me with my bedbug infestation.

Davon JP

PLS READ! not to bash the company but they were very unprofessional due to wrongful time/date. They said they were coming on a certain day and I had to call them to make sure they were coming because at this point it has been hours past the time we've set. They then continue to tell me that they arent working today and that it is not their fault, they just follow the schedule. VERY dissapointed in a large company like this.

mtnview300

Very happy with our Terminix Pest Control service.

Nate Anderson

The service agent for Barrington, IL is very good.

Monica Beltrame-Staffieri

Great service, friendly and professional technicians, easy to book a call! Our tech Kushan was very professional and thorough with his explanation. Very satisfied!

Jeremy Spurlock (The Watcher)

Paid half down for services that were never rendered they never showed up to do the work that was typed up on the contract this happened two to three times in two weeks. And they were no shows every time and then had to fight to get our money back. Services were never rendered at any time. And it was just to install a sump pump and the check existing French drains to see if they were still up to date. I learned valuable lesson, never pay for anything until the job is done. Pure scam I don't care if it's a legitimate business or not!!!!

Alice M

The building that I live in hired this company to come in and get rid of pharaoh ants. The first day they did not bother to show up saying they went to wrong address(how did they give a quote if they did not know where the would be working) when they did come and baited told us not to use strong cleaners or pesticides where they baited. They were to come back 2-3 weeks later and bait again were there were still ants. They set a date and than never came. Then they sent notice that they were coming back on Nov 6-7, but not for the pharaoh ants but cockroaches. They used pesticides that were harmful to animals and people. They sprayed most of the apartments. Problem is the ants are still here and what ever they use will not go deep enough to kill the ants, look up pharaoh ants and see what happens when they are threatened. Each nest has more than one queen, they separate to make new nests than produce more queens and I love this part, they breed faster. Needless to say I did not let them spray in my apartment, I have enough of these ants already, and chances are more will be coming soon. Since they started with this cockroach spraying some are already seeing ants who didn't have them because of what they are doing. This company really needs to do there homework and finish one job before starting another. I would not even pay them for this crappy work.

Lamia Haddad`

George was very courteous and professional. He answered all my questions. Thank you George!

Form resident

Technician Anees provided very professional services fir our property. He takes time and ver patient to help us. We would like to givehis service a five star.

Huda Burhan

They answer right away and a technician contacts you within 24 hours.

Mark Lemke

The bug buster from Terminex was on time and treated the house with various treatments to resolve the issue. They wear booties on their shoes when entering your house, so no mess there. They are very knowledgeable in their explanation of the problem, causes and treatments.

Kyle K

If you have bed bugs, please do not let this company treat them with heat! They only multiply and spread like wild fire. It took them 3 weeks to treat my unit and still haven't heard back when they will fumigate next time. I'm still infested. I would NOT recommend this company if you have bed bugs.

Far Zad

There seems to be a disconnect between their salespeople and technicians. The salesman that sold the contract made some promises regarding the "Ant" problem we have in the backyard. He said that he will get rid of the whole thing. When the …

James Vida

Great food..

White Mouse Designs

We had Ahnand now coming for several seasons and he is very knowledgeable and professional. The service is timely and very focussed. We are very happy with Terminix.

Sandra Contardi

The Terminex tech who worked on our home was amazing! Very clean, practiced safe social distancing and cleanliness! He was very quick, efficient and knowledgeable! He checked our baits and added accordingly! I am very pleased with their quality of work! Would highly recommend Terminex and their employees

Karen Spencer

HORRIBLE SERVICE. Did not show up, NEVER calls me back, am paying for NOTHING. What a SCAM. I'd guess the positive reviews are FAKE. NEVER USE THIS COMPANY. UPDATE: They eventually did call me back, and sent out a guy who I think did a really good job. I hope that the service continues this way, I'll give it another shot and see if they can keep it up.

Paul Hampton

I'm sure they probably get the job done, but from a mortgage lenders perspective that rely's on termite reports Terminix is my absolute last resort. Customer service is horrible from my encounter, you cant contact the office directly that did the work, all calls are routed to a central call center. Heaven forbid you need a report right away. I've spent days trying to satisfy a termite condition. I will make sure and NOT recommend Terminix unless it's the only option. Been on hold while I wrote this survey. Horrible

tina tag

The apartment building I live in has a roach problem and they hired these guys (probably because it was the cheapest alternative) to come and "do" something about it. They use cheap bait that doesnt do a thing. I bought my own supplies …

Alicia Sanchez

We have the quarterly contract. I am extremely happy with the pest control technician I got today. He was very thorough and informative and his caring attitude made feel glad we enrolled in this program. His name is Kushal very helpful.

John Blankenship

Stated they came to my home never did. I asked them for the GPS evidence they have not provided it. Stated they would send a tech on 7/20/2015 to make up for not coming on 6/29/2015 never showed. Do not use Terminix they have horried customer service and are not customer focused in any way.

Anne Georgas

Eddie was professional, and very thorough in his work. He went above and beyond in providing answers to our questions and suggestion for future pest problems HIGHLY recommend him.

David Moton

Very knowledgeable technician who took the time to listen to our concerns, took action and explained what he did and what we should expect as well as how to request follow-up services.

Altaf Champsi

Very pleased with the service I have received from Terminix and a call out to Eddy Bauer who serviced my home. He was professional and it was evident in our interaction that he took great pride in his work and felt the need to go above and beyond to make the customer happy. Definitely recommend you request Eddy for your service needs.

Mary Costello

Ahnand R. was professional and explained each step of the way what he was doing. I was pleased with his service and how he advise on what to do. Ahnand re assured each time that if anything comes up to contact Terminix and they will come out to spray if needed. thank you Ahnand.

ALPHA NBONGUELE

very unprofessional this company do not keep their words. # times they showed up after hours at my place the 3rd time i advised them that there was no one home all day and its now time for the kids to get home, they will need to eat and i just started cooking. the agent advised me that he will be coming the next day at 9 am or send someone else. i'm still waiting for the person its now 1pm. i have things to do now i'm afraid that if i leave the kids will walk in and poison themselves

John Bailey

Very quick and friendly service

rippedgenes

I killed myself to to get this place as ready as I could. I know I have too much stuff and there were a couple inaccessible places that I knew I could touch up if they couldn't do it. When I got home they had powdered the beds and two dressers. All the exposed and accessible baseboards haven't been touched. I flipped up the couch as instructed. Not touched. Seems I did a lot of work for them to get paid for doing jack. I coulds have bought the powder for $20-$25 and done ten times the job they did. Not impressed at all. Sign me up for a bed bug license. Going down this list I can get tons of customers.

Jennifer Pascoe

I called over a week ago to schedule an appointment in regards to some ants. My appointment window was supposed to be between 8-10am this morning, and when I called at 9:55 asking them where they were, the woman on the phone casually informed me that my appointment had been changed. After reading Google reviews while I was on hold, I discovered that apparently changing peoples’ appointments without their permission is a common occurrence for this company. I had purchased a 3 month contract, and when I asked for them to cancel that contract, I had to wait on hold for almost an hour and be transferred to 4 different people to do so. NEVER call Terminix! 

Kristi Herbrand

Associate was on time, did work quickly and efficiently.

Mehran Milani

Bogus crooks. primitive garbage of a service cant even call it a service. dont waist your money. dont deserve any star

Daniel “DankDruid” Fenning

Operator was rude and parked in a fire lane. Should be less than a star for this ignorant combination

Livie Oh

My building hired them for to spray for roaches. After preparing the place for treatment they barely sprayed the place. It's been over a month and I still have roaches. Horrible company. Not sure why they are still in business. DO NOT HIRE THEM.

Jerry chen

had a sales representative came at my door and promise the service could be cancel any time i want, in fact he did not mentioned it would be $168.37 cancellation fee if i wanna do so. i only got 2 absolute useless services from this company, which is the reason i wanted to cancel. Think twice before u deal with this company, horrible experience. all they care is get your to sign and rip you off in all possible way.

Cyndi Engle

Really had great worker and he done a very professional job, hope he comes back! ????

Anita Schmitt

I had a new technician today and want to give him a shout out. Eddie B was so professional and helpful going beyond the call of duty. He found how the mice were getting in my house and gave me a few solutions. Great service that I appreciated so much. Thank you!

Jess Neilson

We had Eden and Kevin come by our place to install netting and do a cleaning. They were total professionals and my partner and I were very impressed with their ingenuity when it came to finding a solution for our deck. We can finally enjoy our space. Thank you!

Ma Bixby

We love our technician John! He is very informative, thorough and a friendly, and an overall courteous gentleman!

Michael J Hopkins

Awesome

Stephanie Farragher

They have been responsive and professional

Sajib Paul

I liked the service provided by the technician (Elias). He thoroughly cleaned the spider webs and sprayed the medicine in front and back of the house including storage shed and fence. He is very helpful and professional. He did a tremendous job by going above and beyond. Thank you

Jonathan Carter

Great Service

Rb

Unfortunately I do not have the gentleman‘s name that came the last two times. He along with anyone else that has been sent has been professional and polite. They have taken the time to walk the property at home with me and go over any issues as well as explain what they are doing. I live in the country and used to get mice in the house regularly in the fall through the winter. Since I’ve been using their services pest activity has been down to zero. They will also come and take care of any wasp nests any time of the year. There are four visits a year but will come back as many times as necessary if you have any issues and call them. Thanks

Mary Cosentino

Ahnand was professional and thorough. He even set traps in the attic(which none of the other technicians did), as well as in-and-out of the house. He took time to explain. He was the best technician we have had from Terminex. I’d like to request him to do all future calls.

Jason DiPietro

The service representative was very polite and professional. He was detail oriented and showed up on time.

Julia Nickerson (JUSTJulia)

DO NOT USE THIS COMPANY!!! I scheduled service at the beginning of the year and had 3 visits. At which I was told that they would come back for any issues. Then I moved about 3 months later and was charged for a visit that I did not authorize. I called and was connected to main office. I was told that they were canceling the service and that I would be refunded the charged amount. This was on the 25th of June. He told me to call back at the beginning of july which I did just to get a full inbox so I couldn't leave a message. The second time I called I was able to leave a message. The third and final time I called him (Craig) it say they are only accepting certain calls. Basically I was blocked. ARE YOU SERIOUS!!!! Then I called customer service to find out the refund is still being investigated. FOR IVER A MONTH!!! All this company does is give people the run around. I plan on taking to every social media platform I can think of and put all these crooks on blast. They are a scam do not give them your busines!!!!!

Joanne Ennever

So far, terrible service. I have been billed twice for one day on my credit card. Called Customer Service to fix the problem and I've been on hold for nearly 30 minutes. I am only aware of them coming once in early July and there has been ZERO difference to the amount of pests in my yard. I will definitely go with a local company next time and in the meantime I will be contacting my bank to block any continued payments.

Vanessa Collins

Kushal is amazing and knowledgable technician! Super helpful answering my questions, and giving more information on how to keep my home as pest free as possible.

Cassandra Trotter

Great Costumer Service

Charles Spencer

The technician always calls just before he/she arrives, then asks if there is any particular problem that needs to be addressed before application. They do a very thorough job and always thank me before leaving. We have not had any problems with pests since starting the service several years ago.

Natalie Davis

Pesticide treatment

Mike Henderson

*Jackie Wilson*Jackie Wilson*Jackie Wilson*Jackie Wilson*Jackie Wilson*Jackie Wilson Terminix / Jackie has been taking care of our home for many years, we've never had a complaint, service is great, and Jackie is one of the most conscientious and capable serviceman we have had the pleasure of working with.

Ana Kerr

I was pleased how quickly Terminix responded to my concern. The technician Bahlil Mohammed showed up within the time allotted to me and he went to work right away and did an outside inspection on my property. He was knowledgeable and pleasant to deal with. I am looking forward to the company's services in the coming months. I've used Terminix before and am always pleased that they were and are always courteous and get the job done.

Anthony Carbonari

Very kind and great company. Customer service and communication were great with the technician.

Fred Anderson

The technician was very courteous and clearly explained the summary of the treatment and his recommendations.

Elena Behnam

They send a bill for something that never did. Their serviceman never showed up and end of the day the send bill to my email address!!!!!!

Edward Bury

The technician who served us last week, Samantha, was prompt and provided detailed information on the services she performed.

Greg Pankau

A general pest control service was scheduled for 1-5 PM. When nobody came by 5 pm, I called them repeatedly for hours. Every time I called, they assured me someone would be on their way soon. By 9 pm, nobody had shown up. The service reps then changed their story and said I had nothing scheduled for that day and asked me to reschedule for 2 weeks later. Completely unacceptable, terrible service.

Duane Cutler

My guy is awesome always asks if I need anything more curtious pleasent and respectful. If I have an issue he takes care of it. You guys and most importantly your team in the field makes you A+ in my book

Jennifer Yuen

I don't appreciate this company and their sales person knocking on my door, without a mask on during a pandemic, trying to sell their products to me.

Cindy Keely

Disappointed with the inability to contact people at the local office. Number goes to an out of state service. Plus their online app doesn't let you schedule service.

Katty T

I had a great experience with Duncan he provide me great information and professional service to help me get rid of cockroaches Thanks

Vipin Sharma

Extremely unprofessional and have no consideration for client requirements. We were never informed before first service that we will have to vacate the house for 4 hours. Since the service could not be completed, they were supposed to schedule another visit which they didn't for over a month. When we called then to schedule a visit, everytime they would give us a morning time while we had categorically told them that we need the services in afternoon. Fed up with following up I asked them to cancel the contract. All the while no calls from their side. On top of everything they charged me $99 for cancellation when it's clearly a deficiency in service and they are not able to provide services as promised. I am approaching consumer forum for this cancellation charge of $99. Would advise everyone to stay away from them. They promise a lot but deliver nothing. We are still facing all the problems that we did earlier and we have paid them for one quarter.

Tanesha

UPDATING MY REVIEW: Terminix North Chicago I have a contract for annual prevention and quarterly treatment. I have been trying to get an appointment since July. It started out good and all of a sudden crickets. Poor customer service. Hard to get someone on the phone. Missed appointments with no follow-up on their end. The upfront cost was a bit expensive; If I had I been comfortable waiting, I would've shopped around. I was happy with my technician, he was patient, answered my questions, told me what he was doing as he was doing it and gave me direction and feedback on how to prevent the problem on my own in addition to the services that they'll be doing each quarter.

Laurel Kortanek

Andrew Cico does a great job for Terminix. He makes sure you are satisfied and covers any problems you may have.

Lui Mancinelli

Eddie was great, customer service oriented, thorough and accommodating. Did a great job...

Xavier Neodina

Very sad how a professional looking company can be so deceiving. You do not honor the 100% satisfaction guarantee , just overpromise and underdeliver. Don't call this Rolling Meadows facility because the calls get redirected and take you on a long journey. oh but they'll show up to sell you their service ASAP. Don't expect half of what they tell you. Check out all the reviews on yelp before considering this company (it will be worth the extra time researching them). I'm still fighting to reach someone to get my money back after a month of complaining … no one has reached out. All they care about is money.

The Pointe

Not good

Nancy Furlonger

Elias, our service person was pleasant, helpful and very thorough. This was a follow up call and he had taken time to do further research for us. I would highly recommend Elias and Terminix.

Hans vanGennip

Sometimes you wonder if you’re spending your money wisely and then u get a young man who identifies himself, Kushal, not sure of spelling, who was very knowledgeable, answered all my questions and thorough in his approach pointing out some fixes I need to do to prevent mice from gaining entry...good job!

Barbara Leibel

I began using Terminix Canada last June hoping they would be able to control a horrible exterior spider problem we experience every summer, common with living by the lake. I was amazed at how well it worked! Never, in 35 years, have our windows and property been so clear of webs and spider droppings throughout the summer. I use them regularly now. Their products work for a whole range of pests, and their technicians are knowledgeable, thorough and personable. I can't recommend them highly enough!

NICK VILLANUEVA

You scheduled your technician to be in our place between 9am to 1pm July 16, 2020. However, he came by around 8:16am supposedly to do the inspection and exterior re-treatment as he claimed on the note left on my entrance door. How come he came much earlier and FAILED TO COORDINATE with me? How would I know that the treatment done was properly & thoroughly made to address the issues I brought up on the 1st treatment last June 29 especially ants & spiders crawling outside the window sills & glasses? I’m so disappointed!!!!

Luann Bobko

Easy to schedule, easy to re-schedule, always on-time, very thorough (+nice) technicians. And . . . NO BUGS :)

David

The Service Technician who visited was the best we have had in a few years. He was professional and personable.

amanda gill

If you thinking about using this company pls read the reviews, I wish I had done that. This company is the biggest scam and worst customer service, so save your money and stay as far away as possible. I signed up for the service after my neighbours told me they had seen mice around the house and they signed up for the service quarterly. The sale manager promised exceptional service and money back guarantee if we are not satisfied but I had to sign a one year contact. The very first visit they came did the outside spray and put some ant and mice baits around the house. I wanted the house sprayed for spiders and they Said they will do that next service. I waited until the next service and the person came to say it is wet outside and they will reschedule the spray. Checked the bait station was out of driveway in less than 4 mins and charged me full fees. I was told they will call me back but didn’t hear anything. After a month I called back to reschedule but I was told now I have wait until the next quarterly appointment. Next appointment I asked them to put the bait in the attic and they said they don’t do heights, I asked them to spray under the deck for wasps and they said they don’t go in closed spaces. But again I got charged for my quarterly inspection. This last time, I got automated message for an appointment and I picked the option to decline that date because I wanted to be home when they showed up. While I am work they show up walk up to the bait station in the back yard and leave within 5 mins from parking and leaving and charge me full fees. It is all recorded in my camera. I called customer service to ask why they showed up when I was not there they had no answer. Requested to speak with a supervisor but got told they will call me. Waited two weeks no answer. Called again and demanded to speak with manager was told they will call back. Waited 3 days and called back again got transferred to a voice mail no call back received. Called and demanded a refund was told they will send a message to the supervisor to call back again no answer. Made 7 attempts to speak with a supervisor over two months with negative results. This is worst customer service experience I have ever had with any company. I paid $600 and received 3 bait stations and two outdoor sprays with less than 40 mins labour total. This company is the biggest scam, so pls save your money and stay away from them. I have the read the replies from the company on other reviews saying call us and we can resolve this but as I said I have called and wasted enough of my time and nothing got resolved. I am still waiting for a phone call back. I live in Hamilton area, so if you were thinking about using this company, reconsider your options.

Florence Pietrobon

Appreciated the extra time and care the technician took to do the job properly. Knowledgeable! Answered all my questions.

Chayim Newman

Terrible customer service. Did not show up for scheduled appointment. No direct number to contact them at. Their phone # is an answering service. Called 4 times, was told I'd receive a callback, never heard from them. Unprofessional and disappointing. Would absolutely NOT recommend.

Charles G Miller

We have lived here for 28 years and have used Terminix as our pest control service

Caroline Mckelvie

Tabitha, Shane, and Brian went above and beyond for me. I really appreciate all they did to address my issue. Thank you guys.

Talal Alramli

Wasted half my day inspecting than never sent me a quote. Called and text the tech john borne and no answer. Called the office and asked them for the quote and they said the manager will call me. One week later....nothing. Thanks for wasting half of my day but took care of the problem already.

Babette Flanagan

They came when I called and did a good job.

Jennifer Martinez

I received the text that my tech was on his way and I was not home yet but my mother was. I was concerned they wouldn't understand each other because the language barrier but was happy to get home to my mom and him talking! So happy they have bilingual people. At the end of the service the tech was great at explaining when the next service was, what was going on and what his products helped to do. Would recommend!

saman danesh

Pure scam. stay away from them. I called them more than 7 times to cancel my services and no return calls. They just billing the credit card.

Marilynn Grzybowski Michau

ALL THE ABOVE

Ana Maria B.

They are very professional and reliable. Our technician is always giving us a verbal summary after his visit and the and Dolores our A/R rep. is the best. Whenever i asked for back-up I got it instantly. Thank you!

Cheryl Haas

Our Terminex guy is the best!!!

Kathy Dick

Service was great, perfessional, polite, respectful of our home and property. The technician showed if there were any nibbles in the mice bait. He discussed other solutions for around the house, inside and out. We have been using their services for the past 2.5 years. Their rates are better than most, and well worth every penny.

Deb Gariepy

Technician was friendly and thorough. He was able to provide me with the necessary services to be proactive with our pest control around the house.

Robert Bossman

Wish I could actually rate the service. Made an appointment for a free inspection. 2 hr window. Nobody shows up and nobody calls. I call them and they apologise and guarantee that someone will show up for the next appointment. Again, nobody shows up and nobody calls. Don't waste your time with this company

Martin Biedermann

Technician is great. Company needs to restore mouse prevention to earn the fifth star.

Norb Bora

Wonderful trustworthy individuals entering our home. Never feel the need to follow them around the house while they work. We probably have been with this company for over fifteen years now

Deb Christian

Quality service. Would recommend.

Creative Director

Great customer service.

Glenn Cabrera

Terminix never fails when it comes to pest control

christine klein-lataud

I am very satisfied of Terminix visit this morning, March 6, 2021. The inspection was thorough, inside and outside. Recommendations were made for next month,. Our Technician, Eddie, was very professionnal, helelpful and competent.

Nafisa Huq

My absolutely favorite person is Kim Worley, who is personable, thorough, and very informative about her services. My experience with Terminix is excellent after the change in management these last few years.

Krish 1248

When requested for exterior treatment technician claimed he done that, but I can still see ants near bushes, walkway and on driveway. How would I know that the treatment done was properly & thoroughly made to address the issues I brought up after the 1st treatment and no response. I can still see spiders in the basement after the treatment done. And they just show up at the door without notice. I asked to cancel my contract after 2 quarters, they transferred the call and was hung up. Technician showed up at door for the 3rd quarter, I rejected the service and still RECEIVED ANOTHER INVOICE. I’m so disappointed!!!!

Kevin Douglas D

Service was excellent and needed. Thank you to Kevin for looking after me. Would recommend them to anyone.

Brigitte Marco

Since we first started with Terminix, we have had absolutely EXCELLENT service from them. Agents have been knowledgable, friendly, courteous and have given advice when needed. Would recommend them highly!

Rebecca Gipson

There was no place.

Lee Walther

Our service technician, Johnathan Edwards, has been providing excellent service.

Lisa Austin

Very knowledgeable, prompt and friendly. Stated to give him a call if wasps return and he will come back. This is his area.

Hello Peaches

had a raccoon with babies in my attic, Adam came and rescued the babies and sealed the entry fast and secure for less than half the price of Skeedaddle. Don't fall for over priced companies adding services that are not needed. Terminix will do the job right without all the add-ons. Great work!

David Guthrie

This has been an experience worse than actually dealing with termites. We started in April 2019 and since that time we have been fed a steady diet of excuses or unreturned calls. I will be canceling soon if they fail to do their jobs.

Rana Ameeriar

Great company and service! Professional services. The maintenance of our properties have been impeccable.

Tootsie

Great service.

Erika Zorn

We hired Terminix for an ant issue in our backyard. Annan came to spray and he was incredible professional and personable. I would highly recommend using them!!

Barbara Bronson

I had questions about spiders in my basement and he went downstairs with me to show me what to do.

Gary Keillor

The sprayers are nice and competent. The management is rude, authoritarian, unreasonable and lacking in knowledge and common sense. I really felt like I was being invaded by soldiers. The people who actually do the work are great. The managers need to learn some sympathy for victims. For bedbugs inherited in the apartment, I was blamed, worked like a dog and forced to pay fifty dollars for laundry. Do these people not realize the stress that creates in a persons life. I worked for fifty hours, so that Magic could be in and out in fifteen minutes. Bed bugs are a plague and not my fault.

Laura Garrard

My spouse set an appt for 5/20 for Terminix with a Mitchell to have a tech come out and do a VA bug inspection, the tech never showed. Called last night to find out why and was constantly placed on hold. Called today and spoke with an April and was told that they were coming tonight 5/21 between 5-7 pm. Tech no show, spoke with a LaTisha? and Adam who told us the manager who is named Wesley was trying to find the tech who is Daniel and why he has no showed, and that the manager Wesley would call. Its now 7:50 pm, no tech, no call from the manager. I guess this is what they call good customer service. It's odd that the mortgage lender recommended them, I won't..ever.

C C

As always, great service from the technicians. The product works great too. I changed to Terminix when another pest control firm’s product just wasn’t being effective. Mice under control now and haven’t been an issue.

sandra kruse

Great service and technician. I couldn't be happier. Always receive supperb service and courtesy. I never have a problem in my house. My house is pest free. Thanks to Bill, my technician, who is the best.

Amie Pablo

I have great help from Technichian today he is very nice and helpful kushal hope to be our permanent technician in this building. Manny also good And great Technichian

Saleh AlShaya

If I could put no stars I would. The technician was nice. The people in their offices are horrible, Sophia particular! I had done a course (2 treatments) and was told that 15 days after the second treatment someone would come to inspect and see if the extermination was successful. That didn't happen. I found a bug after the second treatment (around 18-20 days after) and called them to inquire about why they hadn't checked it. Their recommendation was to give me an alternative treatment and to have them inspect my neighbours homes. When I asked about why they hadn't come Sophia said because there was poor communication between management and her technician and STILL thought it was fair to charge me for a second treatment and inspection. I have much more negative things to mention but since I don't get paid I will leave it at that. Suffice it to say that this is probably the last company you would want to have responsible for eliminating your pest issues. They have 0 accountability and are happy to hang up on your face after giving you some outrageous excuse for why they didn't do their job properly. At best they are incompetent at worst they knew what they were doing and were trying to charge me for more services.

Zhr Xiao

WOW, 1.4 among 44 reviews! If only I saw it before! Someone from “Magic Pestcontrol” the “ residential service” division of Terminix knocked my door just a few days after moving to my new house. They told me the area had quite a lot pests and need to have control otherwise my house would be “bothered”. I trusted them and signed the “contract”. It was a short talk and I couldn’t read carefully all the Ts & Cs. After the first service, I found the effect was very limited and actually I learned from neighbors that we don’t have much pests issues. I didn’t allow them to come anymore, however they kept withdrawing “payment” from my account without my authorization and didn’t notify me until I received the bank statement. I contacted them and was shown that so called “Contract” that I have to pay one more time service even if I cancel the contract. This kind of terms are not legal. Their behaviour makes no difference as a robbery. Stay away from this company and never ever give them your bank information.

Sandra Shellenberger

We have been real happy with Terminix - if we have a problem they come out right away and resolve the problem

Laura Frias

I had the pleasure of getting Joaquin and Kevin come to my apartment to provide service. They work well together, complement each other's knowledge and experience, and got the work done fast, they also were punctual. I'd definitely recommend their service if you are looking for excellence! Thank you for your hard work!

Shane Panjvani

Excellent service provided by Eddie B. He took his time, he listened to our concerns and then explained what he was doing. He went the extra mile and that is appreciated. Thanx Eddie.

Rita Li

Service technician Ahnand came to my house to do the quarterly service. He was polite, knowledgeable, thorough and trying to help the best he can. He asked good questions and ensured that all the issues I may have would be addressed. I was very happy with his service!

arch stanton

The job was done how i asked. After payment quick to come out get job done. Friendly techs. The service ticket by text was pretty cool . And willing to compete on price with other companies to win the bid and still do what was needed and what i wanted done. Agreement before payment ????

B B

Explained how to secure premises

Donald Cockburn

Fast, friendly service for our pest control this afternoon. Ssmustapha was pleasant and provided an overview of the control processes and products used,

Andrea A Pejic

My house was infested with rats earlier this year and I called Terminix. Azeem did an excellent job getting rid of my problem, and also gave me some tips to prevent this problem from happening again. Great service!

M-O Imbeau

Very poor costumer service and they use a lot of sales tactic on the most vulnerables. Don't sign any paperwork with them unless you carefully read the contract. Such a corrupt company and huge waste. STAY AWAY

Norman Horler

Our technician, Johnathan Edwards, does an excellent job. He is the main reason that we stay with Terminix. He know our house, he knows our pests. He is always pleasant and explains what he is doing. Our house is, for all intensive purposes, pest free. It is important that you get a technician that you can trust and that you have confidence in because the technician knows your house, knows your attendance patterns, etc.

beth laing

After three service visits from Terminix we are happy to recommend this company. The first and third experiences were superlative. Anand took great care to explain and reassure us while providing efficient and thorough service. The second service was not carried out by Anand and was very poor. The office was respectful and took our complaint seriously.

Brayden Miao

Wildlife Staff Eden is so helpful and professional. And also the price is very fair. I highly recommend their service and good luck.

Brandon Pillar

Exterminator said they'd be out every 2 weeks for 6 months. Showed up once and stopped coming. We called and they said they'd send another out. That exterminator showed up once and stopped coming as well. They refuse to give us a refund despite multiple calls. The most they will do is try to reschedule but that obviously does not work. Total scam. Terribly unprofessional. Do not waste your money on this. We're out $2000 on an exterminator that has shown up 2 times in the span of 2 months despite multiple calls about it.

kim Hoang

I had Eddie came to service our home very professional and thoroughly. He explained , removed spider webs , replaced all bait boxes and sprayed both inside and outside our home. Great service and the best candidate so far. Thank you Eddie (not sure the spelling is right). I always got great phone call through customer service.

alym kherani

Update: One of the manager's (Derek) called to apologize that we were overcharged and provided a partial refund. He said first vent is $165, the subsequent ones are not. I'm happy that the company tried to make things right but I would recommended that if you go with this company ensure they do not send you the technician named Adam. I increased the rating to 3 stars but you can see my original review below which is more a reflection of Adam's poor service than the company overall. Do not go with this company for pest or wildlife control. Gouged on removal of birds from vents. First they say $125 to send technician, cost for removal will be $165+ and the cost to send the tech would be waived if we go ahead with the work to be done. Tech arrived and quoted $165 per vent including vent guard and we have three vents. So he was told install only for 2 vents and we could do ground floor vent on our own. Then he said said ok and brought the bill back for 2 vents plus $175 ladder fee. When asked why he charged that fee without discussing it, he said because you didn't do all three vents. He ended up taking out the ladder fee and instead charging for 3 vents, but he did not actually do the 3rd vent! He just left the vent guard here in the house. He had terrible customer service. Recommend Abell or Orkin instead.

meron tesfay

I had quite the build up of ants and spiders in the basement and Terminix came and took care of everything. They also explained to me what they were doing as they were doing it. They also had an eco friendly option which we loved!

Sam Idrees

Been with them for 12 years and they continue to provide excellent service .

Ghanesh Patel

Terminix always provide excellent service. Specially servicing associate JOSHUA KASTEN is truly excellent person. Always update me his time of arrival and he explain me what's going on. He never find short cut like some other company associates. He do provide excellent service and every time he come to treat my home. He spent and allow enough time so he can provide best possible Job. Truly excellent service. Try their service and see it your self. You will be glad that you tryouts.

Tom Trots

Great visit from Terminix. Photos with advice on making my house more bug proof. Really helpful.

Janine Bleecker

Very happy with the service. All the staff are great. Ahnand is very professional, always gives good advice and so pleasant.

Phyllis Comer Iheme

Terminex provides the most comprehensive & consistent, economical pest control around. Our family has been with the Company for years.

Daniel Navia

my building (NON TCHC or subsidized) contracts these guys. They supposedly bombed my new unit for roaches, but didnt work in the least. 2-3 weeks later and still an issue. with all the poor reviews im shocked they remain in business. god forbid I end up with a worse infestation (bed bug), I would be screwed. Stay far away from these guys. Hoping they end up out of business

Climb for I.T.

Terrible just in it for the money no knowledge at all. Tech said I had a wall of stinkbugs...wish I had a pic but they were box elder bugs! Smh

Laura A Carrera

Josh was wonderful! Very helpful and polite.

Lisa Mathison

Always prompt, professional and incredibly friendly. I trust the service they provide. Love the detail the serviceman provides at the end of what they’ve done and identified. Appreciate the thorough approach!

Samara Jones

This is very long but very worth it please do yourself a favor and read this. I called Terminix January 10th. My next billing cycle would be April 10th. On the phone I was asked to pay the $190 fee for the 3 months. I thought it was a bit pricey but after asking very specific questions they assured me I could get a technician to come out to my house any time I needed within those 3 months for no extra cost and no service fee. Then I thought okay, that’s not too bad for everything it accounts for. I got my first service a couple days later, the man came out sprayed outside and inside the house and was gone. I was very pleased with how nice he was and informative he was. Flash forward to March 26-28th I call again FOR MY FREE SERVICE, someone comes out and sprays the outside of my house. DOESN'T EVEN COME INSIDE and spray like the first guy did. I thought no big deal, I’ll let it slide. Until I saw a charge on my account for $130. I called them to see what the deal was. The lady I spoke with was very nice and assured me that I was told wrong and that she was going to look into this for me. She passed our phone call on to the supervisor or director of services and communications. He changed his story and said that I was told right and that I could get as many services done to my house that I needed without charge for those 3 months ONLY if I would have called sooner. His exact words were “You could have got those free services if you would have called a few weeks later after your first service but since You’re within 7 days of your next bill due that the payment was moved up.” So they just went ahead and charged me and renewed my account?? How is this okay? How are they going to make my decisions for me? And here’s the kicker. It was March 26-28th when I called. March 29th the technician came to my house. As I stated in the beginning my next Bill due date was April 10th. NO WHERE CLOSE TO 7 days within the Next billing date in April. It was more like 10or 11 days. When I told the man this information, that my next due date was April 10th his direct response was “Oh well actually it is within 7 days of the billing month, not the billing due date.” I’m not usually one to do this but I feel a big scheme going on here and I do not appreciate being directly lied too. I wish I would have recorded the call because I would take them to court. Not about my $130 in the end it’s not that much money for 1 person BUT for how many people they do this too and get away with it I’m sure they make a pretty good profit from it. because they change their story to match how everything happens. And in case your wondering, no I did not receive a refund and when asked about receiving emails and confirmations they had my email wrong on file. They had it as Tamara, instead of Samara. WHICH I TOLD THEM TO CHANGE THE FIRST TIME I CALLED AND THE SECOND TIME I CALLED, they did not send me anything because they knew exactly that I could refer to my contract and see that they were lying. Horrible. Update: I called, they now have my email address correct on file. I asked for copies of my contract I agree too. They said they could not complete that on their end and that I had to do it on my end by logging onto my account on their webpage. So I did. And it says “unfortunately service history documents are not currently available, we apologize for the inconvenience.” And will not allow me to access any of my information on which I agreed too, so that I may see where it states they can re-new my account on their own or move up the billing date or whatever they did to charge me. They told me a branch executive will reach out to me within 24-48 hours, but based by the reviews it doesn’t look like that will be happening as many people don’t get a returned phone call. I am absolutely disgusted at the owners, the management and the money scheme in this business. I WILL be going to an attorney.

Marley Bobby

The worst service EVER, very disappointed as they don’t know how to run a business. Any other company would be better. Don’t waste your money on Terminix.

Tiger Yang

William is the guy who did service for my house. He is really professional and friendly.

Pat Zorn-Kasik

I have pest control and exclusion maintenance contracts with Terminix. I am very satisfied with the service that is afforded. Ramil, in particular, has been very helpful regarding making appointments that accommodate my crazy schedule! Any time I have a problem, Terminix is out to inspect and remedy the problem. I am very happy with this service.

Rick Newman

The salesman was worse than a used car dealer, he tried to sell me loads of options I told him I was not interested in. The pricing was by far 50% over market value, even after going back and forth and almost kicking him out. I should have just gone with another company. Very disappointed with them and will never use them again, please share this with anyone interested in their service.

Brad Summers

The service agent Rick did a great job. Explained what he was doing, and what I needed to do if I need them to come back.

Brian

The service gentleman arrived on time. He listened to our issues and clearly explained the solutions he would apply. All that as well as being friendly, and courteous. Very pleased.

Nathan Jennings

Terminix has been performing my pest control for years. While it is not the cheapest service available, the professionalism of their staff and the quality of their services justifies the money spent.

Joan Bokina

Our Terminix professional, Matthew Long, was not only professional he explained what was being used during the service and why. Matthew is a wonderful asset to the Terminix Team, we hope he becomes our permanent service professional. Thank you. Joan P. Bokina

D N

Professional and Courteous service.

Adrian Taylor

In the initial treatment by Terminix, our technician William did a great job of assessing the different areas, explaining what was taking place and also did a great job of apply the treatment. He was very friendly, experienced and knowledgeable.

Huw Williams

Awesome service and extremely convenient

Scott Golan

LEONARDO LANGIT is our technician. He is very knowledgeable. Explained what he found and what he was going to do to eliminate the problem. He was proactive and setup follow-up visits to ensure the steps he had taken solved our problem. I also want to compliment Ron Arghini on initially determining the issue we have been having and sending Leonardo. He is very customer oriented.

Ashna McGrath

I used Terminx to help prevent and manage an ant problem and wasp nest I had summer 2019. The staff member (Jake) was polite, helpful, and quick to respond. The office manager (Norm) also checked in to help and check the issue was resolved. Techs are punctual and respectful of my property and very friendly. Thank you Terminix. Highly recommended.

Susan De Luca

Such polite and thorough service technicians. They explain what they are doing and are very respectful

Ann Lisak

Our technician, Mason is a professional through and through. He shows up in time, takes a few minutes to let us know what he’s going to do reenforcing the information provided on the scheduling call. He conducts his business let’s us know he’s done and as pet owners what we need to do, and leaves. He is always available for follow up by phone. He’s an asset to Terminex!

Jill Anderson

Professional service, appointments made ahead and they are prompt and timely. I always receive follow up and recommendations from the service person. Service staff are courteous and professional.

Gary Abraham

Even though your service is a little pricy for us who are on Social Security your service, along with the experience that your technician has, is doing the job intended. He has gotten the any population in our kitchen eliminated and has addressed our situation with the rats on our property.

R B

Terminix did a fantastic job. Their ant control definitely works yeah. The technician Neil P was patient attentive and very friendly. We would not hesitate in recommending Terminix.

Kristen Ede

Eddie B from Terminix is excellent- he is such a professional and really cares about doing a great job. Second time I have had him and he just goes above and beyond. It is hard through covid , but he definitely makes it feel like we are getting value for this service.

Heather Morrison

I was really happy with Elias from Terminix today. He was very professional and allowed me to take the time to outline my pest concerns, before proceeding to propose the solutions. Thanks so much!

Frank Baker

I would give 0 stars if it allowed it. Total scam. Aggressive and pushy sales guy (had to tell him to get off my property) knocked on my door to say that my neighbours in area are all having Terminix spray for a neighbourhood wide insect problem and that I could be missing out...Really? This is the first I’m hearing about it. Believe me if my house had an insect problem I WOULD KNOW ABOUT. This is the most lamest sales tactic to use and completely ruins a companies reputation. Should I ever have an insect problem I will be sure NOT to call Terminix.

Jay Jayapalan

Regular service from Terminix has helped minimize to a great extent bugs and pests around our house. We know we can call Terminix for any unwanted activity by pests. Freddie M. George who regularly services our house is very courteous and responds to our calls and takes care of problems.

bears85rule

My tech Mike Barnes is the best. First time in 20 years all 7 of our bait traps were not touched by a single mouse! Fantastic! Thanks Mike.

Manny A

The Terminix representative Qhnand was very helpful and very knowledgeable. He went above and beyond with the service. Excellent client service!

Karen Caston

Worked with Caitlin Goodwin as my customer service rep a few times. I think it was great she remembered me. She’s very friendly, personable, and provided quality customer service. I learned that she’s been in the field 8+ years and she …

Mark Jakovcic

The technician that serviced our home today was very thorough and treated all areas and beyond. He listened to our concerns and even pointed out problem areas that weren’t previously addressed. Inside home and outside home treatment was fantastic. Courteous and considerate when concerns raised about treatment options. Very professional!

Joseph Byzak

I’ll admit I was skeptical when a young sales rep came to our door saying they could get rid of our terrible wasp problem. However, to my surprise they were able to drastically reduce them within a week of coming out for our initial treatment. I had them come out again for one of the free call backs they offer as part of their warranty, and now they’re basically completely gone. I’m impressed!

Raika Delsouz

I have been using Terminix service for the past year. They respond and help quickly. Two of their best technicians are Kushal and David that I personally was very happy with out of the five that I had seen so far.

Kevin Scott

All is good!

Harjinder

Hi ! I am really satisfied from there service guy name Ed he answered all me queries and did his best to solve my problem.

tommy p

Great service.

Tori Le

The absolute worse service I have ever experienced. I would give them less stars if I could. No response from customer service after 3 e-mails. Cancelled my subscription and was still charged. Can't get a hold of them. Was promised a free follow up service. Was told a follow up inspection would be in a few days. Never got back to me, and had to message them again. They waited months to do a "follow up" only to charge me for a whole new season. This place is a scam and I will be calling my credit company to fight this over charge.

Moshe Weinstock

Not the first time...the technician didn't show up during the scheduled window. We got through 2 days later and they want to reschedule for next week. We specifically scheduled for this week. Not even a bit of remorse on their end or an effort to make things good. They acknowledge that their tech didn't show up as scheduled low service standard.

Von Rhodes

We paid our money right away. Over 2000 dollars. To treat bed bugs. Was promised they would be out to treat our house every 2 weeks for 6 months. When they came the 1st time, was very late in the day. We were previously told we would have to stay out of the house for 2 hours after the spray. He informed us it was 4 hours when he got there. He left his mask in my room dirty on my stuff. After that it was over a month till they came back. After we had to call them. He came. Then left to do another job. Then came back. Did our spray. It's been well over a month they havent been back. We have tried to talk to them. Get a refund. Was told we could get one. Had to transfer us. Then the other person who was supposed to get us one said they dont refund for bed bugs. Curiously it seems just bed bugs they dont refund. We threatened to sue. He wanted to work things out. But he said he couldnt talk at the moment. Promised to get in touch with us. Has not. We tried to call back. Still nothing. Posting this hoping for someone to see this. Horrible, horrible, horrible service. Not even one star

Susan Pagan

Tech was wonderful and knowledgeable. Came back when I needed him. Problem solved.

Snehal Patel

Poor Service. Claim to solve your bug issues but have no technology or tools to actually come through. Silverfish issue unresolved after 2 years of treatment. Then try to up sell you on additional services when they have no idea how to even address the problem. Shame on you Terminex!

Regina Yuen

March 14, 2021 This is to confirm that the work performed by Eddie is highly commended. Eddie is polite, informative, knowledgeable and extremely thorough in his work. My husband who is a “hard to please” person, is extremely satisfied with his service. Thank you very much, Eddie. Also a big thank you to the other technicians who had been here before.

Azuria Group

Responds quickly and efficiently. Staff are professional and personable. I definitely recommend this company!!

Phil Banet

The technician was very flexible in waiting for me to get home for my appointment since I was detained. Once inside, he investigated thoroughly and was able to actually see signs of activity, which helped him diagnose the problem and come up with a plan. No signs of activity since he was here.

Sanjeev Kumar

Technician arrived on time and promptly removed the yellow jacket hive. Instructed me to observe for any activity around the nest and call back if any, on the 2nd or 3rd day. Cleaned up and took away most of the dead insects. But I had to do a more thorough clean up and I have to use a pressure washer to clean up the remanents from under the eaves trough. I would have appreciated them doing the complete job.

I Mis

COMPLETE SCAM of a business. DO NOT USE THEM OR SIGN ANYTHING AT ALL!!! After getting the initial pest control treatment, we find out that we are under a recurring contract with a penalty to stop it. We were never informed and would have never signed any such contract. Complete misrepresentation - JUST A COMPLETE FRAUD from beginning to end. Save your money and use a reputable companies and there are plenty of them out there that are honest and do a great job. Just not this one!!! From the reviews its obvious that they involve collection companies to back up their fraudulent contracts. Extremely upset that a company like this is allowed to operate - they simply take advantage of people. If you company wants to make it right and cancel the contract without the penalty which you know is totally wrong, please contact us and we will adjust our review accordingly.

Senol Tasdelen

One day the sales person of Terminix came to my door and explained about their services and promotions. I've signed a papers for a annual service( each quarter) The tech came for service and finished the job within a few minutes; just sprayed! I've shocked, this was not my expectation. I called the company and requested to cancel but they didn't accept. They said they will make better service next time. During the second service I was not at home, so I didn't see what they did. The tech came for the third service and exactly did same as first one, so I shocked again! I called to Terminix several time for the cancellation; finally they accepted and sent me a confirmation for the last service. However, still I'm receiving every month a statement showing that I'm owing $157.19. I've sent an email several time but no result; they don't understand! So, in order to get rid of Terminix from my life, today I'm paying this amount which I didn't get a service! DON'T TRUST THIS COMPANY. DON'T SIGN ANY PAPER. THEY ARE NOT RELIABLE!

Mike B

Prompt and excellent service. Been a long term customer.

Jadon Russell

We have worked with Terminix for a while now The technician that does are building does a very good job and keeps our tenants happy Thank you Stephen and Terminix for your hard work

Maurice Arline

The Terminix staff is friendly and knowledgeable. I appreciate that I'm kept informed for upcoming visits and also updated when an agent is in route to my home.

Emilio Cortes

Great company!!!!!

Eric Lamb

Paul, our technician, is always very friendly to our family, does a thorough job, explains everything he does in detail to us before he goes, and is very respectful of our property!

Stephen McComb

They are knowledgeable, patient, and efficient. Nothing bag to say. The one important thing everyone needs to do is follow their prep instructions and you'll be pest free in no time. It's alot of work but counter-productive if your don't do the work.

Allison Petty

Paul Koch was such an amazing knowledgeable technician. He explained everything he was doing and why as he walked around our home.

Roman Strzalka

This company lacks integrity and at this point I wonder if they actually have employees. In 2019 and 2020, there were significant problems with ants and lack of service. we thought the problems were solved until this year when they have failed to show up altogether. we have called, emailed, and called again since April about ants and wasps. June 30th we were scheduled to have service between 1-5 and the DID NOT SHOW UP OR CONTACT US AGAIN.

ASG 416

Spoke to Vibha to schedule my properties clear out. She was very responsive and helpful in every way when I didn't know what the best treatment would be. My two properties were attended to immediately and we haven't had any pest issues since. Highly recommend Terminix

Ain Quaiser

They came to our unit for bedbugs termination as a contractor of our landlord. After two treatments we were still having the problem despite doing all the preparations. Third treatment was due but they never came for that and we are managing it ourselves. I don't recommend them.

Rose McCune

Mason was very careful to check all areas of exterior and interior of my house. Did an outstanding job!

D D Brown

Used Terminex for about a year and recently canceled my contract as they were charging me $100 more per visit than my neighbors who have the exact same size house. I guess thats how they treat existing customers. To be honest their service …

Louise Laquerre

Thank you Kushal! Great work We appreciated your thorough spraying and information. Keep safe!

Troy Lemley

Was great at what they did and I highly recommend them

Martha MacGray

Technician very thorough, pleasant and informative. He demonstrated where there had been activity, and alerted me on what to watch for, and when. He also reminded me that should I find evidence of pests between regular servicing, that I could call and someone from Terminix would come at no cost to fix the problem.

Ross McIntosh

Kushal was very professional, knowledgeable, explained to me exactly what he was using to treat pests

Brian Nix

Great knowledge and they back up their service with materials and labor guarantee.

Eric Dewey

The technician that worked at our home today was polite, professional and thorough. Not only did he perform the regular service, he identified a large wasp nest above our front door and took care of it quickly and quietly. Our dog only barked once during his time at our property and that is highly unusual!! I would definitely recommend Terminix and today’s technician to anyone looking to manage pests on their property and homes.

Jane L

Amazing service. Hasnain was knowledgeable and made me feel very comfortable while servicing my home for ants.

Rachel Redekop

A route manager by the name of cobie came to my door a few months ago. she was very friendly/knowledgeable, I decided to try out the spray to get rid of my carpenter ants, spiders and pill bugs. Haven’t seen any ants, spiders or bill bugs since they sprayed 3 months ago! Would highly recommend

Richard Hayhurst

Your regional manager, Bryan Hopkins, has totally dropped the ball on my termite treatment. The pest control treatment is going well except the price keeps creeping up without notice.

justin wang

I had been pretty disappointed with the Terminix service to the point where I was about to cancel. There have been missed appointments and the technician they had previously sent to my home weren't really motivated. Thankfully Eddie was assigned to my home for this service. He was friendly, knowledgeable and very proactive in identifying potential issues. I actually felt I was finally getting some value. As long as Eddie continues to service my home I will continue the service. Thanks for all your help Eddie.

Wendy McLeish

I talked to jake and he was very knowledgeable and he had sent us a technician to help with our problem very quickly. We havent seen anything since. I'll call them again if anything comes up in my basement or something but I'm glad I dont have a bug problem in the kitchen anymore!

Cheryl Wiles Pooran

Eddie was amazing. Professional, hard working and personable. Thanks for the great service.

Dean Y

Unfortunately we trusted them when they said we had a pest. It turns out that pest doesn’t live in the northern states, so they mislead us and overcharged us thousands of dollars with no real help. The techs recanted and said the initial information we were given was false. We were also disappointed in their techs, because they’d show up without any prior knowledge of our situation. They were without a manager and we were ignored for about 2 1/2 months. They promised to bring in a specialist, but that never happened either. After the new manager contacted us he said he’d call back the next day to schedule a tech. He didn’t call for two weeks. They dropped the ball multiple times and we’ve lost confidence in their company. Now they refuse to refund any money even though they mislead us from the start. I wouldn’t recommend using them for any service. The problems run deep at this company.

Brenda Erickson

Technician was very nice and took time to listen to the issue then follow up with a plan.

Andy Lu

Very bad service. We bought a one year contact service. They only show off one time when we pay them. After all we tried to call them but nobody came again.

Roy Montgomery

The Technician that visited my home was full of expert knowledge. I am well satisfied with the service I receive from Terminix.

Patricia Reed

My review was accidentally posted under my husband's name.

Karen Schmidt

My technician is professional, friendly, knowledgeable, communicates well, is punctual and answers all my concerns and questions.

catherine moskal

The service was great and I felt like they really took the time to do a great job.

Bill Harder

Jonathan came out the same day I called for service to deal with a moth infestation in our garage. He placed a trap which is working great.

Joe Boe

Be careful of this company. A sales rep came to my door to sell me a one time service with a re-check in 90 days. They did this and it did not completely eradicate the ants . Now it is winter and they claim they come back through the winter to service. No ants right now!!! Each service call is 145.00 and they come every three months. I didn't sign on on to this, they tell me I did. I specifically was told this was a one time deal. So when I phone the company, they tell me if I want to cancel, I have to pay 130.00 cancellation fee. When you give them your card number, you are signing a 1 year contract and not made aware of this. This company has answered with generic responses to every negative experience posted here. When your sales person came to the door...he did not explain that I had to pay for visits every three months. I thought I was getting a one time service, then a re-check in 3 months and if problem was not eradicated, then you resprayed without cost. This company is not straight up and their responses reflect that. Company tells people to call to fix but when you do, you are told you signed a contract to pay every 3 months. I am sorry, but why would anybody have their outside sprayed when there is snow all around. Also they bill you saying they were here but the homeowner has no proof they ever come. I am home most all of the time and have never seen them when they say they came. My guess is that they bill for 150.00 for nothing. There is no reason to be spraying the outside for ants in the middle of winter. I have no problems inside my house and therefore did not request or receive that part of their service. I only asked for the outside of the house to be done. Company is scamming people here , charging for something they are not providing. What kind of a company operates this way? If this company is truly serious about helping people, they would not be charging a cancellation fee of 150.00 for a year long service that you were not made aware about. I was sold a one time service with a re-check. The fact that they need to operate in this manner speaks volumes about the kind of company they have become.

Jerry Means

My place was overrun by cockroaches. I called Terminix they came out and done their Job and now I haven't seen one for a minute well maybe 1 here or there. I literally feels good to go to the kitchen and a roach rob ya for you and friends. Thank you Terminix

Pat Pazdro

Very happy with service

glenn felner

quick and efficient

C K

Kushal is an excellent Terminex technician. He is the best one to come here so far. I would recommend him any time.

John Duco

I had a great experience with the tech that performed my quarterly maintenance call today. He was very respectful and extremely thorough in his work. I highly recommend Terminix.

Jay Zhao

Terrible company. Called several times just trying to make an appointment. The person answering the call kept saying someone will call me back. But no one called back. The tools they placed to prevent rats didn't work. Rats still came. Terrible attitude, poor work. Avoid this thing.

Barbara McQuillan

Freddie George is very professional and friendly. A great representative of Terminix!!

Ann Birch

The five-star rating applies to Eddie only. He was great. He came on March 20, 2021 and was here for an hour or more. He was so much more thorough than any other Terminix employee who has come to my house.

Timothy Montgomery

Our technician was on time, courteous and knowledgeable. He kept us informed while he was conducting the service and provided photos of his findings. I would enjoy having him service the house in the future

Dana Lee Karsten

Bill, our service technician, is very thorough & pays great attention to detail. Also, he stays in communication with us regarding upcoming & day of appointments. The products he uses offer good protection & coverage. We have used Terminix at our home for 20 years.

Chris Moore

Please do not hire this company! They scammed my parents out of their hard earned money and the corruption goes all the way to the top. Just look up their Better Business Bureau rating! I only hope this review helps someone else from being taken advantage of as well!

Bill smith

Adam from the Greater Toronto office arrived and did a great job making and installing 2 one-way doors over our bathroom stack vents to alleviate our red squirrel problem. We are very happy with the service and the cost also and it has given us peace of mind. We left a message on their answering machine on the weekend and they called us first thing Monday morning and before the day was over our problem was solved. Thanks so much for such a prompt response! Bill and Sally S., Kincardine ON

Jamie Woods

They fixed the problem.

chris douglas

Joseph was My sales representative and he did everything he could to ensure I had a positive experience. Joseph made himself available even after the initial sale. He is professional, respectful and courteous. Joseph has excellent customer service and sales skills. Gerratt was my service Technician. He clearly has pride in his work and cares about the customer. He was very informative and he pays attention to detail. Gerratt knows what he is looking for and identified potential problem areas. He is very thorough. Gerratt did an excellent job. Overall I’m very happy with The service from Joseph and Gerratt !

Denise Turney

The man who treated my home for bedbugs was professional, courteous and friendly. The work he did was very thorough.

brandon taylor

He was great!

Dennis Sullivan

Technician was extremely efficient, communicated well, and most of all treatment worked! I would recommend Technician George Freddie. Great technician!

H Matt

Ridiculous Customer Service!! I have been a customer for more than 5 years & if they can treat me this way, wonder what they do to the new customers??? FYI, I pay $109.00 quarterly. I called in for an additional service (which is supposed to be free between your scheduled quarterly service). No one showed up the first time. Without any call or message. I scheduled a second time, someone called to say the tech was sick & can't come & will come on a Monday, that Monday never happened. I called again, the rep said a branch manager will call me. The branch manager left me a msg., I called back & he never called again!! Finally I called the 800 number & asked to make a complaint. The rep on the other side showed a lot of concern & said was sorry. Scheduled another additional service for Friday 10/09/15 & offered a $20.00 discount (Oh wow!). This is the best part...Thursday evening a rep named Rocky calls met say a service has been scheduled for my house & since it is already time for my regular service he will charge me the quarterly fee! I told him, I don't want a regular service until I have talked to the branch manager. We talked for about 5 minutes, Rocky insisted on charging me even though I kept saying that is between me & the branch manager to decide. Ultimately, when I told him, I don't want him to come if he is insisting on a regular service & he hung up saying, yes, that is fine for him. This is the worst customer service I have experienced from Terminix & if this is just the branch that is acting as such then too bad for the company as it is harming their reputation. EVEN ONE STAR IS TOO MUCH FOR THEM! THEY DON'T CARE FOR THEIR CUSTOMERS.

Terry Edge

Both technicians we have had have provided excellent service. Each has taken the time to discuss any issues we have or concerns we have with pests we may have encountered between visits. Both were very personable and polite. We are always informed when they will arrive and when they have completed their work.

Gayle Colbran

Fantastic company! The employee that came to my home was super nice and really knowledgable about wild life. The price was cheaper than anywhere else I called. We had a very large racoon living in our attic, they set up a door that would allow the racoon to get out but not back in. She also set up a squirrel door just in case we had squirrels as well. Once we knew the racoon was out, she came back, took down the racoon door and fixed the hole into the attic! Well worth the money!! 100% recommend Terminix Canada :)

Alley Parker

Book them they won’t show up .. 3/5 times ( yes booked them 5 times they only showed up 2 times) I asked to speak to a supervisor and got told “there aren’t any”. Asked to have them call me got THE MOST attitude. Then asked for her name out me on HOLD THEN TRANSFERRED ME to a Lisa who again wouldn’t tell me who I was speaking to and said “ I don’t know it’s a big office”. Great customer service guys.

Artur Zatorski

Contractors beware!!! My company performed electrical services for Mike Donaldson at the Streamwood, IL Terminix location. Mike Donaldson signed a contract knowing the payment terms ahead of time. He assured me and promised that payment would be made within a few days after the job was completed. It's been over 2 months and he still hasn't paid the invoice. If that weren't enough, he ignores my calls, texts and emails. He doesn't answer the phone and won't respond to voicemail messages. The only reason for this review is to warn any other contractors and service providers to stay away from Terminix and Mike Donaldson. You will end up being lied to and ripped off as I was.

Thomas Efstathiou

I've been with Terminix for years ,very polite technicians,and great service. I give them 5 star ratings ????

Christine Kilner

Always a good experience with Kushal. He listens and takes immediate action on any of my concerns.

Effie Petrou

We have had Terminix for just under a year for our home. The technician, Ahnand is professional, friendly, and knowledgeable. helpful. Answers all questions I have and is very helpful.

John Skears

I wish to acknowledge the excellent service provided by your technician Eddie Bauer. He was very professional and knowledgeable and addressed the issues I was experiencing. Prior to this recent experience I was not sure that I was getting value for the service but I am now very pleased with the service and hope that Eddie can service my home in the future. Thanks Eddie.

prince khan

Please don't waste your money and time with this company for bed bugs treatment. They came to my unit for bed bugs treatment and a.fter treatment we see same bed bugs activity

Mary Short

Very professional and great service.

Joylin Chiang

very perfessional wore his mask very informative very helpful very nice gentleman I am very happy to hear his suggestions and I will try to improve my vent holes

Steven Rasher

Ramil Kalia was just terrific. He was thorough and explained everything. As a result of him showing me pictures and explaining them of our two attic spaces, the lack of insulation and evidence of mice, we agreed to have Terminix give us an estimate. Jim Simpson came out and did a very good job of explaining what would be done and the cost. As a result we have agreed to have the work done.

Jane Kolf

Terminix gets the job done. We had a real infestation of centipedes and within a few months they are gone. We had another company for a couple of years previous to Terminix and were left unsatisfied.

Chris Sweeney

Solid company.. took a while for them to come back out for a free call back, that would be my only complaint.. However to be fair; it is their peak time of the season and they were slammed. Once they were able to come back out, my issue was promptly resolved.

bean liu

Had William come last Thursday. Very knowledgeable and nice to answer all our questions. Good job done!

Paul Kennedy

We had a raccoon chew a hole in our roof recently so we called Terminix and the next day they sent a technician over to take a look. The technician we dealt with was Eden and she was very professional and knew exactly what to do. In the end she got rid of the raccoons & patched up the hole in the roof and all is good! I would definitely recommend Terminix for any kind of critter or pest problem. Thanks Terminix & Eden!

Miranda Greenlee

Jerry Brown is outstanding!! He always does a great job!!!

Richard Schreiber

Technician communicates and explains well, always on time.

Tauseef Riaz

We recently switched to Terminix and so far have had an excellent experience I terms of punctuality, professionalism and thoroughness of its workers.

Bernice Mashburn

Cockroaches

Sun Shine

Awful! Our building has roaches ... and they are disgusting I finally had it with killing them and had the management call the exterminator which ofcourse is 'magical'. Terrible. Spent two days preparing for this so called treatment. It's a ton of work. Not to mention I had to find a place to send my cat. Came home and looked like nothing had been touched except a table which I specifically asked to be sprayed with a note. After putting everything back and feeling good for a few hours that we were bug free... we saw roaches that night! And still continue to see them. This place is useless whether they actually spray or not. But I guess it makes sense.. why would a pest control company want to get rid of the pests making them all this money. If anyone knows what works to kill roaches PLEASE let me know :(

Mary Drill

Our new technician was excellent!

John Saar

Always on time and always friendly

Dimitry K

In one year of my contract with them they were not able to exterminate ants around the house; after 4 quarterly outside treatments, the infestation level was exactly the same as before and ants were regularly entering the house. On the other hand, they managed to charge me twice for the last quarterly treatment.

Darrin John

Technicians are always so polite, and so patient because I’m not always hanging on to my phone even tho I know they’re coming. And once our “puppy”, who at 55 pounds and a fearsome bark got out to make “friends” with a tech who was not interested in being friends with her, lol, but was super polite and knew just what to do to get her to lose interest (pay no attention). It took me a while to corral her but he still waited and did our service even tho I would have fully understood if he said he had to leave. We have had zero, zero(!) ant invasions since they started and the mice population seems pretty low in our garage too. I have had nothing but polite, positive interactions with their techs, even today when I missed the call and it took me a while to notice his truck! I would recommend to anyone.

Tony Ponny

Great service, reasonable price, fast service, especially when Azeem comes. Strongly recommend to ask for him. He will give you the best advise that will benefits you.

Linda Dellorto

The customer service at Terminix exceeded my expectations. I expected someone to come to my house, spray all over, lay down mice traps and that would be that. Wrong! The gentleman explained what he was doing every step of the way, being mindful of my two toy poodles, and spent as much time outside of the house and in my crawl space under the house as he did inside the house. Excellent job! I have a contract with Terminix to help me keep these little uninvited guests out of my house for good by treating quarterly.....and if I see any droppings anywhere, all I have to do is call them to report the problem and they will come back out to my house free of charge. Now that's a company well deserved of its excellent reputation!