Reviews of Lawn Doctor of Rochester (Pest Control)

Brooke Lown

Love that they tell me when they're coming ahead of time. Customer service is excellent and prompt.

S J H

Very accommodating,reliable,my lawn looks better already!!

Phil Dorsey

Timely, reasonable but weeds got the better of them this year.

Michael Latragna

They did good service but am very upset with a reestimate on my news house (much smaller yard). They price didn't go down. The reason was that my old yard was underestimated. I question the estimate process. It seems arbitrary and fixed to suit the needs to get the bill how they want. Had no interest in retaining me as a customer.

Lisa Hurley

I moved to a new house and used Lawn Doctor to fix up/seed a damaged lawn, plus also fertilize the lawn. Lawn Doctor was able to recommend and apply the appropriate service for my needs and was prompt and courteous. Thank you for making my lawn nice for my kids to play on! Appreciate it!

John Tasinas

The first couple treatments went well. A treatment in October was cancelled but Lawn Doctor decided to do the treatment anyway in November without my permission. Lawn ended up being burned and had other companies claim it was due to a bad application. They would not waive the charge even though the services were not requested.

CTENUS NEDERLK

Yard Armor service is excellent! Peace of mind being a proud dad to three Dogs. This is my first year using Yard Armor for mosquito and tick control. A very mild winter and extra wet spring had me on guard for a upTick in mosquitos, ticks, and other pests... I looked at all the other local and national chains and it was the locally owned company that won out... more so than locally owned was that the solution they use is natural (most important aspect for me) and "safe for pets, kids, and bees". The customer service is also outstanding. I have had multiple technicians out so far... and I watched as they took pride in their work. I really appreciate the great service, truly an outstanding local company.

Jim Baker

First year with Rochester Lawn Doctor. Technician Devon is very professional, knowledgeable and not only explains what he’s applying but why. Lawn is in great shape and have Devon to thank for it.

Ronnie T

I have had Lawn Doctor of Rochester(Group 14621) for about 7 years now and have had nothing but great results from them. If I wasn't satisfied with any treatment I would just call the office and they would rectify the problem with either another application or if weeds popped up they would come down and spray them dead for no extra charge. Would highly recommend them for a very healthy,green lawn.

Kristin Chajka

While I do run the place I am also a lawn care customer. The best thing about Lawn Doctor of Rochester is the fact that we are LOCAL. Yes, Lawn Doctor is a National Brand but it is locally owned by someone who grew up in Penfield (Adam) & locally operated by someone who grew up in the city of Rochester (Me). We want our customers to be happy and we want their grass to be healthy & green. We offer what the 'other guys' can't- personalized customer service and the best products available. (thank you)

john quirino

Good Customer Service. Devon the lawn tech does a great job ????

Wendi Costanzo

No notice they came this morning and actually started spreading and kept spreading while I had both my dogs outside on the lawn. Horrible customer service. Had to call my dogs in while he kept spreading! Awful

Norman Acunis

Why would anybody hire a lawn care company that missed two weeks of time for an initial customized estimate appointment? They claim to have come end of Friday though there had been zero communications, no notice and they arrived after 4pm Friday. Going to a wake trumps no communication anytime. Not a good enough response! This laxity of communications is way too prominent these days.

Donna Kennell

Great service Punctual Emails received ahead of time Respond to any issue you may be having Recommend!

Joseph MacDonough

One of the better looking lawns out of 20 in our neighborhood, no thanks to us.

Maureen Anderson

Lawn is green and looks awesome . Of course this time of year is a time of green lawn but it looks thicker and I appreciate your attention!

Robert Veenstra

See 10/2019 Update below how we went from 5 to 1 star Zero if I could. 3 years ago: I have had Lawn Dr for quite a few years. We have also had other major lawn service providers with mixed results. It is not the name of the company it is the local franchise operator who makes it a sucess. The previous owner "X" was not doing a good job for us and we were considering a change. "A" the new owner of the franchise personally came out and took care of many of the problems from the previous owner. Maintaining us as a client was very important to him and overcoming the poor reputation of the previous owner was paramount to his future success. I recommend them highly and if the current owner "A" started a different lawn service i would follow. It's the people not the Brand that make the difference. UPDATE 10/2019 New owner seems to fallen into the pattern of the previous owner sad to say . After he snow plowed the 2018/ 2019 winter and needed to repair the lawn damage in the spring trouble started. Throwing a handful of seed on top of dried up , plowed up sod clumps left on top of the lawn was the repair. When we called the Lawn Doctor Lawn Service office to complain about (same phone / address) LWNDR plowing we were reluctantly told it was A the owner who made the repair. No one followed up or came out finally I called A directly and he became very agitated and said he had lots of more important things to do. Fine I repaired it myself. Through the spring and summer of 2019 they continued to provide lawn treatment service (prepaid) and even solicited extra cost Aeration sevices. All the time knowing he was not going to send us a new Snow Plow contract for the winter even though he sent them to 3 close neighbors. When we called to check K in his office after much dancing around said she would have to ask A if he wanted to renew us after last years "BIG BREW HAHA" her words. We called back to leave a message to cancel future aeration (un paid) because now they wouldn't take our calls. So since last spring the owner has been seething in his anger determined to get even by not giving us notice of our need to find a new provider for plowing at the last minute. My wife and are are both Seniors and depend on a plowing service since we can no longer do it ourselves. If this is the type of person you want to business with I can only say you have been warned. We contacted Lawn Doctor Franchise corporate in NJ but claim plowing is not part of their program. When their franchicee uses LAWN DOCTOR for lawns and LWNDR for snow I think he can only further damage their brands value. We will no longer recommend or use Lawn Doctor annaul lawn treatment program, what did they expect?

nighat navaid

I love LawnDoctor. Always had a pleasant experience .I have been hiring them for a lot of years now atleast 7 years plus

Dawn D

My lawn was a disaster. I had tons of weeds etc and knew that I needed a lawn service. I decided on Rochester Lawn Doctor because they’re locally owned, had good reviews and are reasonable. I had them last year and renewed them for this year. My lawn is doing much better. And anytime I’ve had to call the office, the office staff is very polite and responsive. I would definitely recommend them!

Rob Renee DeRider

We used them in 2019 for lawn treatment service. Our lawn was in good condition and we wanted to maintain it. Our lawn is now in horrible condition now with lots of damage. I don’t believe the treatments were ever done. I have had numerous other companies out and they have stated that in no way was the grub control truly used. Going to cost me a lot to repair now. The owner told me he would come out to look at it but did not show up. He told me that they have a guarantee and could reseed but again he never showed up to look at it. I called last year at the end of the season and again this year and nothing. Be careful if you use them.

frank vaccaro

Call 3 weeks ago still have not heard back,even after I called back to confirm that they were still coming out for an estimate. Won't be doing business with this company

John Rodriguez

These guys do an awesome job. We've been using Lawn Doctor for several of years and we have never had any issues with the great work they do. I highly recommend Lawn Doctor.

Eric Begy

Customer service isn't. The name on the account is Edgar Begy my 85 year old father. They never sent him paperwork to sign. Never tried to contact him about not getting this paperwork back that they didn't send him. Customer service was no help. Asked to talk to a supervisor so we could get it fixed. It took days for a supervisor to call me back. They said it was all set and when the worker got to the house he was going to put the wrong stuff down and it would of damaged the lawn. Called again and it took days for someone to get back to me. They refuse to refund his money for the server that was not provided.

Jamie Malloy

We like the lawn doctor's service because if something is not completed to our satisfaction, the lawn doctor will come out a rectify the problem!

Bob Dobbin

Lawn Doctor has been doing my lawn for a number of years and I am pleased with the results. They helped me solve an issue with weds and have done a great job of treating the grass. Would not hesitate to recommend them to anyone.

Prudence Leusch

When we moved here in 2019 the lawn was loaded with weeds. The neighbors on our street all had great lawns. I did not want us to be THAT house! I called Lawn Doctor and set up a plan for our lawn. It took a while for the first service, but I believe that is because we started late in the Season, and it wasn't the correct time for the treatment we needed. I was with another company at our old address and I could swear our weeds actually got worse after treatment for a whole year! Anyway, Winter came, then Covid! I was pleased to see my lawn looking so much healthier in the Spring. Not perfect, but highly improved. This year I am blown away! My lawn is thick, green, and has little, to no visible weeds. I am 100% pleased with the service I have received so far. I highly recommend Lawn Doctor. It's hard to find good value for your money these days. I feel as if this is money well spent!

Greg Pilato

Lawn doctor is always responsive and does a great job.

Joseph Kelly

This is our first year with Lawn Doctor after years of frustration with Tru-Green. They show up on schedule, contact you ahead of time, are courteous and responsive.They are also priced reasonably. Sign us up for another year!

Robert Gold

I have had Lawn Doctor for many years for both shubbery and lawn. Not too sure about the shrubbery and it is no longer offered. I like the staff especally Kristen. However, they never seemed to completely control the dandelions. My neighbor's lawn which he treats himself always looks better than ours and last year especially we had a lot of bare spots. It looked good from 20 feet away but not when you were right on top of it. I no longer cut our grass so was not paying too much attention but my wife who does all our gardening is always complaining about the yard's appearance. I have paid in advance for 2020 so I am going to continue as am loath to try a new service but I wish we had better results. Another comment is that seldom does anyone ask "who does your lawn".

Hazel Miller

We have used Lawn Doctor for years, they do a great job and we are very very finicky folks.

Vicki Sholes

These guys are awesome - from the lawn treatments/recommendations for improvements to the customer service provided by the office. We moved to a new home 2 years ago - lawn was in REALLY BAD condition. Today ... it looks really nice. At a party this past summer, our friends commented on our "plush" lawn. And ... when I call the office, Kristin is always super kind and takes the time to listen to my questions and provides sound advice for how to care for the troublesome (shady) spots in our lawn.

Jane Pfeifer

They always come to put the treatments down at the appropriate and promised time.

Anne Nick

Excellent Service....my lawn looks the best it’s been in 35 years. Thank you!

Susan Olsen

Finally, a wonderful experience with a lawn company !!! Our last lawn service company had done a decent job, until being bought out. We then had a variety of issues, none the less, the lawn looked awful and they refused to even come check out the issues. We gave up, and tried to do it ourselves for 2 years. Well, we definitely made the issue worse. That's when I called Lawn Doctor. Their reviews were good and we liked giving business to a local company again. We were not disappointed. Over the past few months, they have contacted us ahead as requested, showed up as expected, been beyond professional and friendly and the end result is a happy customer and a lawn that is on it's way to looking good. And a complete shock is when I call them, they answer !!! We are so happy with their service and can't wait to see how good our lawn looks next summer. Thank you Lawn Doctor !!