I would prefer to give them a "0", but then would not be able to write a review. Avoid this company at all costs. After contracting to have Coarse Fescue treated in my new home, I also signed up for fertilizer treatment and aeration for $500+. After the second fescue treatment last fall, over half of my lawn turned completely brown. This Spring I asked for an evaluation and was told to "be patient". A month later, with no meaningful improvement, I asked for them to step up and address the problem. I was told by the field supervisor, and eventually the owner, that "there are several possible causes of the problem", none of which they would accept responsibility for. They eventually did offer to redo my entire lawn for an additional $650, plus an additional two years of lawn service (another $600+). After much stonewalling and denial by the company, I agreed to continue the fertilizer program and they would redo the worst section of my lawn. Yesterday they applied the first of the fertilizer and I had to literally hunt for any granules in my lawn. Somehow, they were also able to apply the fertilizer with a broadcast spreader without leaving a single granule on my driveway or sidewalk. That, in addition to my continuing fescue problem, was enough. I cancelled the remainder of the program this morning and will NEVER deal with this company again.
If you will look at other reviews of The Lawn Doctor from around the country, you will see that my situation is not unique. Denial, stonewalling and blaming the homeowner seems to be the corporate approach to dealing with customer complaints. Please do your due diligence (I did not) and avoid these people. There are many reputable lawn service companies out there.