Reviews of Urban Nature Store (Pest Control)

Bill Wittur

Would love to rate this place higher because they have great selection, but the service was terrible. Covid rules apply, so we were told to wait while one other customer shopped. And chatted. And socialized. We (2 - store max) went in after waiting several minutes for the previous customer to leave. We browsed briefly and then another person wanted to come in. We hadn't even been asked if we were looking for something specific or if the sales person could help, but she didn't waste any time asking if we were done or if one of us could wait outside. We both left.

John

Just a nice and happy place to shop. Spend a little more for quality products.

Apple “Orange” Craig

Great store with an excellent supply of bird food and feeders. My favorite place to go for seed and shelled peanuts. The staff is extremely friendly and helpful; they helped me pick out a good feeder for my blue jays. I now have a squirrel feeder on order. They carry excellent products at great value.

Nancy Norton Murray

Can find all the garden accessories you need

Claudia Labrosse

(Translated) Impressive selection of bird feeders! Very nice choice of weather vanes and food for birds and squirrels. Courteous and warm service. (Original) Impressionnante sélection de mangeoires d'oiseaux ! Très beau choix de girouettes et de nourriture pour oiseaux et écureuils. Service courtois et chaleureux.

Annie Rogers

Love this store, our red poles, finches and chickadees absolutely love the Sunflower hearts! You just have to spend a little extra time looking around, great items!

Hans Witvoet

Lots of product to choose from and very knowledgeable staff to help you find what you need.

Dawn Gannon

Owner is pleasant and knowledgeable. Lots of birding products ! So cool!

Heidi Kennedy

Cool little shop with great prices! My families go to spot for seed and feeders.

Randy Amey

Great selection of products for feeding the birds. Friendly and helpful staff. Highly recommended.

Heather Nicol

Always most helpful considering the current times...but I am dying to get into the store to look at everything else

Jilly

Nice store and a big variety of goodies for the birds. Good advice and prices are very reasonable. Easy to keep my chickadee feeders loaded up now. Also handy to order at the Urban Nature online store & have delivered to their store for pick up.

Christopher Murray

This store is a treasure, it has everything.

S.

Unfortunately this place lost it's best female member of staff a while ago, and since then the rest have been less than below par. As far as the actual store goes, it's very well stocked. I just wish the staff were a lot better. May have to stick with curbside delivery.

Kevin Dubreuil

Great place to shop.

Heather Skinner

Very friendly helpful staff

G

Great place to get bird supplies. Staff is excellent.

Char Nickles

Great staff, super bird seed selection and reward program. Reasonable prices.

Anthony Kaduck

There is a lot of good stuff packed into a smallish space. The best selection of bird feeders in town, a good range of binoculars, field guides, bird seed of all kinds, plus other bird-related stuff. They were happy to order in a pair of binoculars so I could try them out. Bird seed is a bit pricy compared to buying in bulk but the package sizes are convenient.

Lorraine Bériault

Very poor after sales service.

Laurie Meier

Great store, I’m glad I discovered it, they have everything I need for my backyard birds.

Bill Raney

Great shop

Anita Heyd

The staff is very friendly and helpful. Great selection and good prices. Wide variety of bird seed.

Renka Gesing

Awesome place to come and get everything you need, including friendly info and advice, for feeding and enjoying wild birds.

Richard Nageleisen

Friendly and knowledgeable staff.

allyson slater

A bit expensive but nice products

Lorna Willis

Staying home has been easier because I get to spend time watching the birds at my feeders. Urban Nature Store has a great selection of feeds and special treats for the birds - love the bugs and nuts log (not me personally, me on behalf of the woodpeckers)

Kedar Warriner

Helpful friendly staff

Brenda Handy

I visited this store for the first time yesterday. I felt like I was a kid in a candy store. Lots of different products, and the pricing on the items I looked at were better than the big box stores. It took a lot of restraint to leave with just the one item I went in to buy. (Ok, truth be told, I did buy one extra item.) The girl that served me was very helpful and conscientious unlike a lot of the service you get at stores these days. I didn't check this store out earlier as I assumed incorrectly that a small specialty store would mean higher prices. I will definitely go back, and support this local business.

Christine Balkwill

Very helpful, reasonably priced and clean!

Linda Coyle

Always have what I want every time!! Wonderful staff.

Doug Carey

Splendid service

Christine Forsythe

So much to see. I need everything. Good location. Informed proprietor.

Catherine Macodrum

A waste of $80 - the birds sit right beside it on the raft - we were so gullible - please take it off the market! " birds be gone" HaHA!!!

Lois Forgrave

Great store with knowledgeable staff.

Bob Childs

Terrific selection of feeders, seeds and accessories. Friendly staff and great advice. I am happy to have found this store!

rroybarman

Often times they don't have in stock the common products they advertise on their website and what I usually need for wild bird-ing . Some representatives are knowledgeable and some have very little product knowledge. Otherwise usually they have some good collection of bird feeders, bird spas and bird food. They also have a loyalty program for regular customers. Recommended for people interested in wild birds.

Michelle Lepage

(Translated) Good service and great selection of items! (Original) Bon service et super choix d’articles!

Diane Hossack

The store had some nice items for the nature enthusiast. Lots of bird related items as well as bat houses butterfly houses bird seed and so much more. Definitely a must see store. Prices were mid range quality of items was high

Karolina Akl

A beautiful store worth visiting.

James Hilchie

They know about birds. Great store.

Janice Clapp

Fantastic store and so many great items for our backyard friends, and lots of great items for gift giving. We have been using the shelled sunflower and safflower seeds for a couple of years and there are not many dull moments at any of our 6 feeders. Always something new to see and learn during a visit to the Urban Nature Store so glad it found a home here in Kingston!

Joyce Mortimer

Drove up from Ottawa. Service was worth it

Jean & Leigh LeBlanc

Love this place. First visit but not the last!

Karen Burch

Ordered online. Received text when it was available. Picked it up with no issues

Loren Copeland

Edit: our issue was resolved after 3 months. After we’d given up, urban nature store called us up, said that they got destroyed with orders this year and are catching up. We’ll at least have the houses for next season, which is pretty much fine since the Schwegler bird houses are made to last decades. We’ll keep ordering from urban nature store, they have the best stuff. Adjusted rating accordingly Original review: They carry good items. The customer service and general attitude of the employees has been a negative experience. We were sent 2 clay birdhouses, packed without anything to cushion them. Obviously, they smashed against each other and fractured in transit. We sent multiple emails over the course of a week and received no response. After a week or two we called the store.. the employee on the phone told us they probably responded and check our spam folder (we checked, we really had gotten no response). We finally got a real response some days later, in which the person emailing back tepidly asked whether both were really broken (they are) and for more pictures. We provided these promptly, and have been waiting on their response ever since. It’s been almost 3 weeks since we initially contacted them. The product was packaged improperly and it feels like we have been rebuffed or avoided at every step of the way trying to get this corrected. My interpretation is the store is trying to make it so difficult to deal with this situation for us that we give up, so they don’t have to correct it. It’s a shame because we wanted to like this store, they carry great products and fill a real niche. But we have to agree with the other reviews about customer service. Buy at your own risk.

Pam Large

Excellent

Ross Drummond

They have seed when others don't. Great selection of feeders. I'll be back.

P C

Terrible customer service - deserve no star I was so excited they sold the Garden Works soil scoop and I bought it online. This was to be a present for my husband. However it came bent and scratched and the handle was dirty - definitely used. Any reputable company would have made it right and sent a replacement asap but not this company. It has been 2 weeks and I am still chasing them.

Barry R

Very wonderful store and staff is very friendly and helpful.

Kelly Barber

Received the Squirrel Buster NUT feeder for Christmas and was given shelled sunflower seeds with it (with Urban Nature Store Labels). I called the store to see if I could trade for NUTS and was very rudely told that no I can’t because it’s food and there’s no way to tell how it was stored. I understand, but you don’t have to be nasty. After that I asked why seeds had been sold with the feeder and was bluntly told that they don’t know what the feed is being used for, even though they were purchased just before Christmas TOGETHER. This really doesn’t sound that bad but he was so rude and dismissive and kept interrupting me. Honestly, if he would have been nice from the start I would have just bought the nuts there, no problem.

Alison Rayner

Love the knowledgeable staff and the selection of birding items, especially bird feeders. Looking online for similar feeders, their prices were much more reasonable. I would go back for sure!

Fiona Bradbury

Fun, knowledgeable staff. Good variety of products.