Reviews of Guardian Pest Solutions (Pest Control)

cruz herrera

I would give it negative stars if I could. They didn't do their job accurately. They were here to look for bedbugs. They said we didn't have any. 2 days later my 4 year old got bites from them. We found them on our bed. They are liars and inadequate at their job

Keith Harris

Awesome place to work, will miss everyone.

Chris Todd

Guardian Pest Solutions Nightmare Out of all my experiences with companies over the 30 plus years of my life, I have never experienced a situation quite like this. This tops it for me, as the worst customer experience, I have ever had. I wish I could go back in time, and slap myself for ever googling for pest control in my area and picking this local company in Superior, Wisconsin. Maybe you had good service with them, and I guess, great for you, but I did not. I understand they may be understaffed, but pick up the damn phone and call your customers. I understand it may be difficult to hire techs, but it shouldn't be hard to hire more customer care folks to call customers who are not getting any service when they hire you. As background, I work in the software IT business. I am a high level engineer who works tickets with my company, submitted by our customers. I work customer service, every single day. It is what I excel at, outside of my technical skills, and I know how 1. you should deal with upset customers and 2. how important it is to communicate clearly and finally 3. how utterly important it is to do what you say you are going to do, and follow through. This does not take a college degree to understand. This is simple, very simple, stuff. I would have to say I simply cannot (and I tried to be nice and remove my original 1 star review here when they attempted to make up for the first half of this issue) recommend this company to anyone. Because of character limit, I have to cut to the chase on what I experienced: Basically, hired a company to provide me pest control for outside my house (May). Did not show up for over a month after hiring them. Called in to complain/cancel part of service (July). No show. Called back in to cancel service entirely, and requested my account be deleted (Mid July). They apologize and say they want to do service for free now. Okay. Guy finally comes out (July 26th), does some stuff, idk, doesn't talk to me. Leaves $400 plus bill in door. Call in. Supervisor swears to me I won't be charged, says there will be a note on my account. 14 days later (Aug 9th), still get charged. Card declines at dinner because of it. Have to call back in next day to try and get a refund. Rep says they don't see my cancelling, I get raise my voice, threatens to hang up on me (I am not cursing, or attacking her verbally). Speak with another rep, finally get memories jogged. Get a call back that the charge will be refunded. (Aug 10th) Actors: Adrian - Office Supervisor who promised I wouldn't be charged Nicole - Needs to learn that telling an upset customer who got charged over $400 for something they didn't ask for, is not grounds to threaten to hang up on them. Get customer service training. Julie - Probably only innocent person here, not her fault in my opinion that any of this happened. Actually showed that she cared about my situation. Good on Julie, someone give her a raise. Over Night Dude (did not get name, called and got him at 7:30 PM) - I don't know what you exactly do for guardian, but good on you for getting a job where you can sit back and literally say to a customer that you can't even look up their account "I just work the night shift. Sorry". Right. Sweet gig you got here. Owners of this company - Implore you to review this situation with the above and learn from it. If you can't hire more techs to make commitments, then maybe have customer reps call proactively to customers to explain why they aren't getting service. This is common sense business stuff. Come on. Sorry, you get the review you deserve.

Davy Jones

Use them for Pests. highly recommended by local coffee shops owners. SNOW PLOWING: They did a WONDERFUL JOB with a BOBCAT on snow removal of my blocked alley garage entranceway that the City PLOW had windrowed a HUGH ICE FROZEN snow bank blocking me in. Snow blowers and shovels had a "MISSION IMPOSSIBLE". Guardian came and looked, then when and got a BOBCAT and made short work out of this problem. He uses One ton truck plows, not wimpy smaller units, and a BOBCAT is a sign of an outfit that knows it's business. "The RIGHT TOOLS for the JOB"

Lin Meisinger

If I could give 0 stars I would! I contacted Guardian on Monday morning,. I was told someone would be here to deal with a Yellow Jacket nest under my deck either Monday or Tuesday. They'd call to let me know what time. I didn't hear anything back from them. On Thursday I called and was assured I was on the schedule for some time between 8:00 and 10:30 Friday morning. It's now 4:15 Friday afternoon. I called and that person I spoke to said, yes, I was scheduled, but the tech didn't work today. I do NOT recommend Guardian Pest Solutions at all.

Susan Doller

I work here and love my job, employers and coworkers

Harjeet Singh

Bad service and people working in billing department sucks. Sending me a bill December 2016 service in November 2018.

Megg

Great place to work!

Tiffany Kuchar

Never showed up after multiple calls and promises of coming.

Jess Hasert

Fast service, good food, good price.

Vlamor420

Best place i have worked so far. Learned lots of stuff

Vee Ess

I have used them for many years as needed (which has only been a few times). They have ***always*** been honest and fair, and have never tried to pressure me into anything. I am not a chemical pesticide fan if it's overused, but when it's necessary it's nice to know there is a company which won't sell you too much. Highly, highly recommend. PS--When I took what I thought was a 'bedbug' into the office (panicking!), they examined it and assured me it wasn't a bedbug. Super nice people. FAIR PRICES.

Holly Syring

Bruce was excellent! He showed up and listened to me ramble about how stressed I was with our flea problem. Even though it wasn’t out of control, I was very worried and called Guardian when I realized it wasn’t something I was prepared to deal with having six kids, three who are six and under. He explained the process and made me feel so much better. We cleared everything out from under the beds and hopefully made the process as easy and effective as possible for him. The only things That could have been improved on (nothing to do with Bruce) we’re 1. Letting us know exactly what we should do before our technician arrived, I had to research it myself which was fine too but I would have felt better knowing we did everything we could to make the process easier for him. 2. Giving a better time estimate. We waited all afternoon because we were told “between 1-5pm” and when I called at 4:30ish I was told we were probably his last call for the day. Maybe just update people if possible. Other than that we were satisfied thus far. As much as I appreciate all that has been done, fingers crossed we don’t need this service again!

Ryan Clark

Very knowledgeable staff and backed by a PhD. Entomologist. I had a cockroach infestation at my hotel and their PhD Entomologist came to my hotel with my Technician and inspected the whole property and found were the cockroaches were coming from. Very competitive pricing and they truly understand the meaning of service.

DK Meier

Technicians never called us. The receptionist called back 8 days later to see if we had been contacted, but in the meantime we went with another company. Poorly organized and unresponsive.

Bria Symone`

Do not work for these people or try them for svcs unless you like being robbed! I worked for this company for 4 months, they do not pay on time (my last check was held "due to mangers discretion" with no explanation) there are always management and supervisor issues nobody is ever on the same accord. They lie about the products they use. They steal customers money by doing jobs when nobody is home, doing bare minimal jobs (5 min jobs, literally) They do not value workers and that's why nobody stays, not even the really great VP they had quit because this company is going down the tubes because they are grimy people.