Reviews of Groupe AZ Extermination (Pest Control)

Laura Laurier

(Translated) The salespeople on the spot are very welcoming, but the man on the phone is very stupid, he sowed me to go see a dermatologist for my bites before bringing him in for an exorbitant price. I really felt like I was disturbing him. (Original) Les vendeurs sur places sont très acceuillants, mais le monsieur au téléphone très bête , il m'a semé d'aller voir un dermatologue pour mes piqûres avant de le faire venir pour un prix exorbitant. J'ai vraiment eu l'impression de le déranger.

Cristian Romano

(Translated) Fast and effective. We removed my wasp nests in 5 min. ???????? (Original) Rapide et efficace. On enlevé mon nids de guêpes en 5 min. ????????

Sly

(Translated) Good products and good advice! (Original) Bons produits et bons conseils!

Tania Tremblay

(Translated) I called them for mice. The visit was supposed to cost me $ 125 plus tax. Once here the guy tells me that there are really a lot of mice because of the number of droppings, maybe even 100. He tells me that one treatment will not be enough. So I ask him how much it will take he tells me not to know it, but that there was a plan at $ 625 + tax and they come back every 4 weeks until there is no more. Otherwise he tells me that it costs $ 125 for the visit. Everything went very quickly and not knowing what to do I told him that I was going to pay the $ 625. With my head rested, I see that to arrive at $ 625 that makes 5 visits and I doubt that it will take up to 5 visits to resolve the problem. So the next day I call the company and I ask them if I will be reimbursed if it is not necessary to have 5 visits and the very stupid guy tells me no. So I tell him I want to cancel this service contract. The guy tells me it doesn't work like that, etc ... So I tell him that I have the right to do it under Article 58 of consumer protection. Super stupid he said to me "yeah you seem used to messing up". In short, the technician calls me and tells me ok we will cancel and reimburse you, however it does not cost $ 125 for the first visit, but $ 250. Despite my protests saying that this is not at all what he told me neither on the phone nor on the spot, they never wanted to respect the mentioned price. I do not recommend this company. (Original) Je les ai appelé pour des souris. La visite devait me coûter 125 $ plus taxes. Une fois ici le gars me dit qu'il y a vraiment beaucoup de souris à cause du nombre de crottes, peut-être même 100. Il me dit qu'un seul traitement ne sera pas suffisant. Alors je lui demande combien cela va en prendre il me dit ne pas le savoir, mais qu'il y avait un plan à 625 $ + taxes et ils reviennent au 4 semaines jusqu'à ce qu'il n'y en ait plus. Sinon il me dit que ça coûte 125 $ pour la visite. Tout est allé très vite et ne sachant pas trop quoi faire je lui dis que je vais payer le 625 $. À tête reposé je constate que pour arriver à 625 $ ça fait 5 visites et je doute qu'il faille jusqu'à 5 visites pour régler le problème. Donc lendemain j'appelle la Cie et je lui demande si je serai remboursé si il n'est pas nécessaire d'avoir 5 visites et le gars très bête me dit non. Alors je lui dis que je veux annuler ce contrat de service. Le gars me dit que ça fonctionne pas comme ça, etc... Alors je lui dis que j'ai le droit de le faire en vertu de l'article 58 de la protection du consommateur. Super bête il me dit "ouin vous avez l'air habitué a foutre le trouble". Bref le technicien m'appelle et me dit d'accord on va annuler et vous rembourser par contre ça ne coûte pas 125 $ pour la première visite, mais 250 $. Malgré mes protestation disant que ce n'est pas du tout ce qu'il m'avait dit ni au téléphone ni sur place, ils n'ont jamais voulu respecter le prix mentionné. Je ne recommande pas cette entreprise.

Sanjiv Nundy

We heard scratching last night on the side of our bedroom - up by the ceiling. So we called AaZ extermination and they came, checked our attic, and told us that we had field mice infestation (40+ mice). They said that we had mouse droppings littered all over the attic and the odor in the air was laden heavy with mice. It would cost $600 to rid us of the mice. So we said we'd look into it and paid $70 for an inspection. In the meanwhile, we called a friend who had had a similar problem, and she recommended that we pick up the poison ourselves, which we did at Canadian Tire. So, then upon reaching home, I climb into my attic and what do I see and smell? - Nothing. It is as clean as a whistle and the air smells quite fresh albeit is a little cool. So then we call them up again - and he says do you want us to come again? and I say What? just so we can pay you another $70. Figured with that kinda response there was no way in hell he was returning our $70. So we hung up on him. They deserve no stars - recommend you stay away from them.

Maki Omakis

Called them Friday evening. They came the next day in the morning. Bumble bee nest inside the aluminum siding in main entrance. Great technician. Fully bilingual. Explained what he was doing. Very satisfied. The job is guaranteed and they will come every 2 weeks for the whole summer until the Bees are gone. Natural products.

Elizera Joao

(Translated) I called the company aaz-extermination.com, when I saw a mouse in the condo. I asked for an estimate by phone and I was told that the price will depend on the service to be provided. (first clue indicating that I should have looked elsewhere). The technician came and informed us that the price is $ 650 + tx, in my despair I did not hesitate to say ok and pay for the service. The service to eliminate the mice consisted of 4 sachets and 2 boxes containing poison, with the right to 4 visits to check the effectiveness, that's all. No clogging in the entrances possible, no smoke test, nothing else. (what is the guarantee that I won't have a mouse next year, if the pass-throughs are still there?) In addition my spouse indicated to the technician the places to check and where to place the bags and boxes. When he leaves, we inquire about the price of other companies, which offer the same service for 1/4 of the price paid. The lesson: do not panic a decision, consult the opinions of other users and ask for at least 2 other submissions. I do not recommend this company for the asking price vs the work done, we can all go to the re-depot and buy sachets of poison for less than $ 100. (Original) J'ai appelé l'entreprise aaz-extermination.com, quand j'ai vu une souris dans le condo. J'ai demandé un estimé par téléphone et on me répond que le prix dépendra du service à faire. (premier indice indiquant que j'aura dû voir ailleurs). Le technicien est venu et nous informe que le prix est de 650$ + tx, dans mon désespoir je n'ai pas hésité à dire ok et payer pour le service. Le service pour éliminer les souris comprenait 4 sachets et 2 boîtes contenant du poison, avec droit à 4 visites pour vérifier l'efficacité, c'est tout. Pas de colmatage dans les entrées possibles, pas de test de fumée, rien d'autre. (quel est la garantie que je n'aurai pas de souris l'année prochaine, si les accès de passage sont toujours là?) En plus mon conjoint indiquait au technicien les places à vérifier et ou placer les sachets et boîtes. À son départ, on s'informe sur le prix des autres entreprises, qui offrent le même service pour 1/4 du prix payé. La leçon : ne pas prendre de décision dans la panique, consulter les avis des autres utilisateurs et demander au moins 2 autres soumissions. Je ne recommande pas cette entreprise pour le prix demandé vs le travail effectué, on peut tous se rendre a réno-dépôt et acheter des sachets de poison à moins de 100$.

Simon Boileau Chantal Goulet

(Translated) Very good professional service advice. (Original) Tres bon conseils service professionnels..

David Bouillot

(Translated) Regarding the technician, nothing to say, very friendly and efficient, he got rid of the nest very quickly ... By cons, $ 200 for a nest which I had cleared access and which was close at hand. I find that abused. $ 200 for 20 minutes, the hourly rate makes me say that I did not choose the right job !!! In short, educate yourself better than I do because there is NECESSELY cheaper elsewhere. (Original) Concernant le technicien, riens à dire, très sympatique et efficace, il s'est débarassé du nid très rapidemment... Par contre, 200$ pour un nid dont j'avais dégagé l'accès et qui était à portée de main... Je trouve cela abusé. 200$ pour 20 minutes, le taux horaire me fait dire que je n'ai pas choisi le bon métier !!! Bref, renseignez-vous mieux que moi car il y a FORCÉMENT moins cher ailleurs.

Charlène BIGNON

(Translated) Very very bad service !! This company does not want to give a written report to its client, be careful! Very unpleasant on the phone and unable to speak to the owner in case of problems ... Beware of this company which is not certified and which does not keep its word because they had told me that I could have 1 written inspection report! By cons Inspector Vincent who came was very nice! Answer: I have already contacted the company and they kindly hung up on me ... great service ???? (Original) Très très mauvais service!! Cette entreprise ne veut pas donner de rapport écrit à son client, faites attention! Très désagréable au téléphone et impossible de parler au propriétaire en cas de problème... Méfiez vous de cette entreprise qui n'est pas certifiée et qui ne tiens pas sa parole car ils m'avaient bien dit que je pourrais avoir 1 rapport d'inspection écrit! Par contre l'inspecteur Vincent qui est venu était très sympathique! Réponse : J'ai déjà communiqué avec la compagnie et on m'a gentiment raccrocher au nez... beau service ????

Jennifer L.Dagenais

On time, friendly excellent service!!

Audrey Roy

(Translated) They told us that they would come at 10 a.m., I call at 11 a.m. because no one has come by, and then I am told that it was a time slot from 10 a.m. to 2 p.m., which they don't, and I quote, ' 'do not deliver pizza' and they cannot give a fixed date. I explain to them that if I have to miss a day's work in addition to spending $ 400 for the treatment, it doesn't really make sense, especially since it literally takes 5 minutes to apply the treatment. The man ends up saying to me `` It's my business, I do what I want, if you don't like it, cancel your appointment !! '' (yes, exactly in these words ...) what I did, you will understand. By calling another company afterwards, I learned that applying such a product in rainy weather was completely ineffective since the product has to dry, that if it rains the product not only cannot dry but also spreads everywhere and flows with water, so does the opposite effect of a barrier around the house, what it should be. Fortunately, I did not pay $ 400 in butter and I do business with another company which only apply in good weather (24 hours without rain) and which guarantees its work. (Original) Ils nous avaient dit qu'ils viendraient à 10h, j'appelle à 11h car personne n'est passé, puis on m'apprends que c'était une plage horaire de 10h à 14h, qu'ils ne, et je cite, ''livrent pas de la pizza'' et qu'ils ne peuvent donner un rendez-vous fixe. Je leur explique que si je dois manquer une journée de travail en plus de débourser 400$ pour le traitement, ça ne fait pas vraiment de sens, d'autant plus que ça prends littéralement 5 minutes appliquer le traitement. L'homme finit par me dire ''C'est ma business, je fais ce que je veux, si ça te plait pas, annule ton rendez-vous !!'' (oui, exactement dans ces mots...) ce que j'ai fais, vous comprendrez bien. En appelant une autre compagnie par la suite, j'ai appris qu'appliquer un tel produit par temps pluvieux était complètement inéfficace puisque le produit doit sécher, que s'il pleut le produit non seulement ne peut pas sécher mais en plus s'étends partout et s'écoule avec l'eau, donc fait l'effet complètement inverse d'une barrière autout de la maison, ce que ça devrait être. Heureusement, je n'ai pas payé 400$ dans le beurre et j'ai fais affaires avec une autre compagnie qui n'appliquent que par beau temps (24h sans pluie) et qui garantie son travail.

Patrick St-Jean

(Translated) They did not solve my carpenter ant problem and I am not the only one I have friends who suggested to Z extermination that they were very disappointed too (Original) Il n'ont pas régler mon problème de fourmis charpentiere et je ne suis pas le seul j'ai des amis qui m'ont suggéré à Z extermination qu'ils ont été très déçu aussi

M B (DustyTurtleDip)

(Translated) Good service, I went there for a mouse problem in the walls of the house. The representative on the spot welcomed me and my very well explained where I had to place the traps and when to check them. I hope I do not have to go back, but I am satisfied with the experience! (Original) Bon service, je me suis rendu sur place pour un problème de souris dans les murs de la maison. Le représentant sur place ma bien accueilli et ma très bien explique où je devais placer les pièges et quand les vérifier. J'espère ne pas avoir à y retourner, mais je suis satisfait de l'expérience!

Marie-Ève

(Translated) We called one evening and had a quick appointment for the next morning. Technician Marc was very kind and professional, answered all of our questions and we felt confident and taken care of. Thank you very much for everything! We highly recommend. (Original) Nous avons appelé un soir et avons eu un rendez-vous rapide pour le lendemain matin. Le technicien Marc était très gentil et professionnel, répondait à toutes nos questions et nous nous sommes sentis en confiance et pris en charge. Merci beaucoup pour tout! Nous recommandons fortement.

Sylvain Scalabrini

(Translated) Great product for ants. I buy it every year. (Original) Super produit pour les fourmis. Je l’achète à chaque année.

Vlad Popovici

I have used AZ Extermination services three times so far and have had a great experience every time. The first time was for removing a wasp nest which came back after a failed experience with another extermination company. The second time was for my own basement condo for a sudden woodlouse infestation this summer. And right now I am in the process of a pharaoh ant extermination treatment for a triplex basement apartment. I have been impressed with AZ Extermination's responsiveness, punctuality, and overall results, and I would recommend their services!

Steve Ducasse

(Translated) For almost 20 years, I have had ant problems that I have fought hard on every summer, from early May to late September. In the summer of 2016, I lost the battle and the ants started to come into the house more seriously than in other years. It started with the garage, entrance portico, kitchen and even the 2nd floor. The guy from AZ extermination dealt with the inside and the outside. I never saw an ant inside and little outside but far from the house. Almost daily battles are over for me. I will redo the exterior treatment this year, that's 100% certain. Efficient product, competent and courteous employee. I regret so much that I didn't call them before ... Thank you !!! (Original) Depuis presque 20 ans, j'ai eu des problèmes de fourmis que j'ai combattu avec acharnement à chaque été, du début mai à fin septembre. À l'été 2016, j'ai perdu la bataille et les fourmis ont commencées à rentrer dans la maison plus sérieusement que lors des autres années. Cela a commencé par le garage, portique d'entrée, cuisine et même 2ième plancher. Le gars de AZ extermination a traité l'intérieur et l'extérieur. Je n'ai jamais revu une fourmi à l'intérieur et peu à l'extérieur mais loin de la maison. C'est terminé pour moi les batailles presque quotidienne. Je vais refaire traiter l'extérieur cette année c'est certain à 100%. Produit efficace, employé compétent et courtois. Je regrette tellement de ne pas les avoir appelé avant ... Merci !!!

Lorraine Ouimet

My parents hired this company to deal with a mouse issue in their condo. The price -- for a 6-month contract during which the company commits to coming every two weeks to check on the status and efficacy of their poison box -- was $700. Not only did the company not honor the terms of the contract (they only returned to my parents' condo after my mother called to say there were still mice droppings in the cupboard) but 4 months later, my parents are still dealing with the mice issue. Although the company claims to guarantee their service (it says so explicitly on their website), they are telling my parents that there are probably other condos in the same building experiencing the same mice issue, and that if indeed this is the case, my parent's problem is no longer the company's. The last conversation my mother had with the company was with a man named Ricky who refused to provide his last name, and who was dismissive and disrespectful. Not only is their claim of providing "quick and permanent solutions" false, but the customer service is terrible, and it seems they may be taking advantage of elderly clients whom they prejudicially assume cannot fight back.

Marco G

(Translated) I called for advice, had no idea that a few could be that dumb with a potential client. Sorry, I went elsewhere! (Original) J'ai appelé pour des conseils, je ne savais pas que quelques-un pouvait être aussi bête que ça avec un client potentiel. Désolé, j'ai été voir ailleurs!

Katsiaryna Shumskaya

Very rude. They don't deliver on their promises. Make sure that everything you discuss is marked on the contract and don't just trust their words.

Jeannine Raymond

(Translated) Very satisfied customer (Original) Cliente très satisfaite

Em Intuition Tarot

(Translated) Very poor customer service. When we call are very silly and unhappy to take our call. I have to call them to do the 2nd treatment when it was clearly said that it would have been done without an appointment. In addition, they went to the wrong address for treatment. They will have to call before. No trailer for their mistake. They were able to enter my credit card to charge me the $ 459 but my address number was complicated. Lack of tact and professionalism. Very disapointed. (Original) Service à la clientèle très mauvais. Lorqu'on appelle sont très bêtes et malheureux de prendre notre appel. Je dois les appelé pour faire le 2e traitement quand c'était clairement dit que ça aurait été fait sans rendez-vous. En plus, ils sont allé faire le traitement à la mauvaise adresse. Ils devront appelé avant. Aucun remorse de leur erreur. Ils ont été capable de rentrer ma carte de credit pour me charger le 459$ mais mon numéro d'adresse c'était compliqué. Manque de tact et de professionnelisme. Très déçue.

Kenzo Doménico (Kenzo)

(Translated) Luckily I did business with AZ GROUP Extermination - Exterminator, I highly recommend it! (Original) Une chance que j'ai fait affaire avec GROUPE AZ Extermination - Exterminateur, je vous le recommande énormément!

Labario

(Translated) They are useless, lost, and stupid, too expensive and difficult to reach, it's ugly, I must put a star (Original) Ils sont nuls , perdus , et bêtes, trop chers et difficile à rejoindre , c'est moche faut que je mets une étoile

Kim N

Very fast! Had a very large hornets nest!! Fair prices and very nice both on phone and in person!

Karen Lavertue

(Translated) Very effective! They came in the same day for a wasp nest: S Thanks for the availability! : D (Original) Très efficace! Ils sont venu dans la même journée pour un nid de guêpe de terre :S Merci pour la disponibilité! :D

Logane Mimi

(Translated) Good fast and efficient service (Original) Bon service rapide et efficace

Berdard Bianca

(Translated) Great company, well maintained trucks and respect for employees. (Original) Excellente compagnie, camions bien entretenues et respect des employés.

Genevieve Frenette

(Translated) Good advice, well served, it works. (Original) Bons conseils, bien servit ,ça marché.

TNT Courrier

They are completely unprofessional and rude. I booked an appointment and Gabriel told me he would have someone to exterminate before 4pm. He said they would call at 330 pm - half hour before they arrived. They then sent someone a half hour later and expected me to be there when he had said 330-4pm. Then refused to come back for the originally scheduled appointment and then told me that they would only be available next Friday. He then told me forget it completely and refused my business. Real a**hole.

Emily Ziga-Kearney

(Translated) Fast service in less than 24 hours, and very friendly! (Original) Service rapide en moins de 24 heures, et très sympathique!

Robert Viau

(Translated) Excellent product bought at the counter. Very effective. (Original) Excellent produit acheté au comptoir. Très efficace.

Gabriel Lachance

(Translated) I ended up with a mouse problem. The service is very fast and more efficient! Thank you ! (Original) je me suis retrouver avec un problem de souris. Le service est tres rapide et en plus tres efficace ! Merci a vous !

Martin Beaulieu

(Translated) Service rendered, the extermination done successfully. However the customer service is almost non-existent .... we asked for a copy of the invoice that the company has changed and have not received a response for 2-3 weeks. (Original) Service rendu, l'extermination faite avec succès. Toutefois le service a la clientèle est quasi inexistant....nous avons demandé une copie de la facture que la compagnie a modifiée et n'avons toujours pas reçu de réponse depuis 2-3 semaines.

Yves Collins

(Translated) Poor service .... (Original) Service pauvre....

Manuel Philibert-Dubois

(Translated) Service that leaves something to be desired, hidden costs, ineffective work ... Very disappointed to have been robbed $ 285! (Original) Service qui laisse à désirer, frais cacher, travail inéfficace... Très déçue de m'être fais voler 285$ !

kimmy diamond

Bad company only made problems worse not to mention the exterminator that was sent to us offered 750$ to solve the problem in 3 treatments with a "guarentee" we obviously refused and told him we would start with 1 treatment and see how things go. Afterwards he offered 3 treatments for 500$ and said we would only need him to come 2 times we refused this offer as well thinking it was ridiculous and made no sense. 1 treatment was 250$ After he treated the home by spraying all the boarders the bugs not only did not die but they started to climb on the cellings to avoid the product we wated 3 weeks as we were told only to see things got worse so we called another exterminator who came and solved the problem in 1 treatment costing 300$ with a guarentee.

jennifer labao

Amazing service!!!

Samy Naceri

(Translated) Very satisfied with the result Thank you (Original) Très satisfait du résultat Merci

Eric Blais

(Translated) I am still waiting for a return call after 7 messages left. I called their service for a wasp nest which was supposed to cost me $ 125. I ended up with a bill of $ 625 because he couldn't see the nest ... Interestingly enough, all of their employees have no last name because I couldn't find a single one when I asked them repeatedly. Oops, maybe one actually, but I'm not sure if it's his real name, Gervais .. P.S .: At least, the wasp nest is no longer there! Eric Blais (Original) Je suis toujours en attente d'un retour d'appel après 7 messages laissés..J'ai fait appel a leur service pour un nid de guêpe qui était supposé me coûter 125$. Je me suis retrouvé avec une facture de 625$ parce qu'il ne voyait pas le nid... Chose intéressante, tous leur employés n'ont aucun nom de famille car je n'ai pas réussi à n'en savoir un seul quand je leur ai demandé à maintes reprises. Oups, peut-être un en fait, mais je ne suis pas sûr si c'est son vrai nom, Gervais.. P.S.: Au moins, le nid de guêpes n'est plus là! Eric Blais

Owen Turcotte

(Translated) Excellent Service, Very Affordable Price & Problem Set! (Original) Excellent Service, Prix Très Abordable & Problème Réglé!

Shao Tao Huang

I booked this company killing spder today. Very bad service. The staff used the small can just spay first floor.the eaves and Windows on second floor are out of reach. and charge 175$ plus tax. Don't use their service. You spend 20$ at Renodepot can do it by yourself. Fraud company.

Bibi Trep

(Translated) Competent but expensive. (Original) Compétents mais dispendieux.

Igor Ivo

(Translated) great service (Original) excellent service

Solanges Boisvert

(Translated) They have the products you need. (Original) Ils ont le produits que vous avez besoin.

Carmel Savoie

(Translated) Very good business. I was satisfied. It's not perfect but it's good. I recommend. (Original) Très bonne entreprise. J'ai été satisfaite. C'est pas parfait mais c'est bien. Je recommande.

Lynn Lam

I called to pay the invoice and the guy was like can I call you back? Sure no problem you're busy. He calls me back and I tell him hornets are still on my house because they didn't spray where my husband explained where the hornets are (I'm at home, I know where they sprayed). So i tell the guys this and he says "mam please calm down". Ummm I was calm. I told him nicely. And this is what he replies with? He then says "aye yay yay". Ummm what???? I freaked out and hung up on them. If you don't know when a customer is mad and when they aren't, you shouldn't be in customer service. If you are going to charge 320$ to spray my house, I expect you to spray my house, not where it's convenient for you. We've been getting the house sprayed by them for the last 3 or 4 years. This is the first time I dealt with them, but it's the last time we ever use these guys again. They're just a bunch of crooks on their high horse. Save your money for someone who will actually do the job you requested.

Olivier Frégeau-Lachapelle

(Translated) Very bad service, I call Monday to make an appointment to get watered against the ants and I leave my phone number. I am told that it will be at 10 am the next day. They call at 9 am the next day on my colleague's phone to say that they will not show up. I take another appointment the following week, I am told that it will be between 9h and 13h, so I mention to call me 30 minutes in advance as I have to move and I leave my phone number again. The day of the appointment I still have no news at 11am, I call and the company tells me that it will contact the technician and tell him to call me, I leave my number once more. The technician arrives at the scene without notifying me and calls my colleague's phone again. I decide to give them a 3rd chance, the next day I call to make an appointment and explain the problematic situation. I give back simple instructions, to call me 30 minutes in advance on my phone so that I move. I have an appointment between 8 a.m. and 10 a.m., at 9.40 a.m. I receive a message from my colleague telling me that the technician is trying to call him at work and gives me his number. I call the technician to be told: << I moved and it did not answer, you will have to take another appointment >> Not very happy with the situation, I ask him if it's a joke and he gets angry after me. I call the central number and ask to speak to the responsible person and they answer me: "yeah what's wrong?" Again, explain the situation and try to understand why they are not able to follow simple directions. In short, after these 3 takes and no professionalism on the phone, they are "strike out" for me. I try the services of another company next week, to follow ... (Original) Très mauvais service, j'appelle le lundi pour prendre un rdv pour faire arroser contre les fourmis et je laisse mon numéro de téléphone. On me dit que ce sera à 10h le lendemain. Ils appellent à 9h le lendemain sur le téléphone de mon collègue pour dire qu'ils ne se présenteront pas. Je prends un autre rdv la semaine suivante, on me dit que ce sera entre 9h et 13h, je mentionne donc de m'appeler 30 min d'avance comme je dois me déplacer et je laisse à nouveau mon numéro de téléphone. La journée du rdv je n'ai toujours pas de nouvelle à 11h, j'appelle et la compagnie me dit qu'elle va contacter le technicien et lui dire de m'appeler, je laisse mon numéro une fois de plus. Le technicien se présente sur les lieux sans m'aviser et appelle sur le téléphone de mon collègue encore une fois. Je décide de leur donner une 3e chance, le lendemain j'appelle pour reprendre un rdv et j'explique la situation problématique. Je redonne des directives simples, de m'appeler 30min d'avance sur mon téléphone pour que je me déplace. J'ai rdv entre 8h et 10h, à 9h40 je reçois un message de mon collègue pour me dire que le technicien essaye de l'appeler à son travail et me donne son numéro. J'appelle le technicien pour me faire dire:<< Je me suis déplacé et ça répondait pas, va falloir tu prennes un autre rdv>> Pas très content de la situation, je lui demande si c'est une blague et il se fâche après moi. J'appelle le numéro centrale et demande de parler à la personne responsable et on me répond: <> Pour encore une fois, expliquer la situation et essayer de comprendre pourquoi ils ne sont pas capable de suivre de simples directives. Bref, après ces 3 prises et aucun professionnalisme au téléphone, ils sont "strike out" pour moi. J'essaye les services d'une autre compagnie la semaine prochaine, à suivre...

Albert Marcelo Mariani

Bad service.

Annie Desrosiers

(Translated) Very bad experience, paid full service for the season, ants, spider and wasp, supposed to have come to make my second watering but no proof since we were on vacation (no call and no paper proving their arrival). A week after our return we were invaded by ants and I also had a wasp nest in my roof. I would have had to pay an additional $ 150 over the $ 350 to remove the nest because not included in my starting price .... ???? (Original) Très mauvaise expérience , payé le service complet pour la saison, fourmis , araignée et guêpe, supposé être venue faire mon deuxième arrosage mais aucune preuve puisque nous étions en vacances( pas d' appel et pas de papier prouvant leur venue). Une semaine après notre retour nous étions envahie de fourmis et j' avais aussi un nid de guêpe dans ma toiture. Il aurait fallu que je débourse un montant supplémentaire de 150$ de plus du 350$ pour enlever le nid car pas compris dans mon prix de départ.... ????

Alexei Tchetchouline

Horrible experience. I was told that we would have 3 visits and upon the 3rd visit they would show is the points of entry for the rodents. Which was subsequently confirmed over the next 2 visits and the people on the phone. Today was the third visit and they refused to do it stating it is no longer a service they offered. They also refused to do anything to address the situation over the phone and refused to admit any wrong doing telling me I got exactly what I paid for. Funny thing is both my neighbor and myself took their service simultaneously, he was able to get them to show where the points of entry were, I didn't. The only reason why we went with them is because they promised to show is the points of entry. They were very expensive compared to other options with warranties. They concluded the sale, got paid and reneged on the main reason as to why that sale was concluded. If you're looking for an exterminator, keep looking you'll find cheaper and more honest

Jeanne Brocard

(Translated) I called on AZ Extermination to remove a wasp nest. I had an appointment quickly which was good. But the technician lacked professionalism. He entered the apartment without wearing a mask, which is against public health recommendations at this time. He was also rude to me when paying over the phone. (This is why I wrote directly to AZ Extermination, but my message remained unanswered) And to finish it off, the wasp nest relocated to the same place barely 2 weeks after the treatment (One wonders if the nest was removed during the course) I called AZ extermination, to be told that there is no guarantee on the service and that 2 weeks after the first treatment, all I was offered was to repay $ 125 + tx for the same service. So much for my experience (Original) J'ai fait appel à AZ Extermination pour retirer un nid de guêpes. J'ai eu un rendez vous rapidement, ce qui était bien. Mais le technicien a manqué de professionnalisme. Il est rentré dans l'appartement sans porter de masque, ce qui est contre les recommandations de la santé publique en ce moment. Il a aussi été désagréable avec moi au moment du paiement par téléphone. (Ce pourquoi j'ai directement écrit à AZ Extermination, mais mon message est resté sans réponse) Et pour terminer le tout, le nid de guêpes s'est réinstallé au même endroit a peine 2 semaines après le traitement (A se demander si le nid a été enlevé tout cours) J'ai rappelé AZ extermination, pour me faire dire qu'il n'y a pas de garantie sur le service et que 2 semaines après le premier traitement, tout ce qu'on me proposait était de repayer 125$ +tx pour le meme service. Voila pour mon expérience

Michael Lessard

(Translated) Good advice in branch friendly staff. Not yet tested the service at home. (Original) Bon conseil en succursale personnel aceuillant. Pas encore testé le service a la maison.

Joelle D

(Translated) Dishonest, crooks. Do not do business with this company. They leave with the money without rendering the service complete. Impossible to discuss with them. (Original) Malhonnêtes, escrocs. Faites pas affaires avec cette compagnie. Ils partent avec l'argent sans rendre le service complet. Impossible de discuter avec eux.

Aly Khedr

They came first time to my house to fight mice and were so nice. They said they would call back to set an appointment for the next visit within 2-3 weeks which they never did. I called back after a month to set an appointment and ask why they didn’t call. The guy was so rude and said it’s logic that you call we don’t have time.

Athenee Carillo

Very professional and easy to talk to. Reassure that they will be doing a great job! Marc is also professional and easy to deal with! Thank you so much AZ company! I highly recommend them ????.

Marc-Antoine Audet

(Translated) I explained my tone nest problem over the phone clearly and when they came the technician did nothing .... (Original) J ai expliqué mon problème de nid de ton au téléphone clairement et quand ils sont venu le technicien n'a rien fait....