Reviews of Poulin's Pest Control Brandon (Pest Control)

Karla Voth

Super helpful and knowledgable

Lori Peters

Very disappointed with the service. I'm constantly calling to see when they could come exterminate a home in Brandon. Had to live 2 extra weeks with bed bugs. After doing treatment on July 17th, this company is supposed to come back to exterminate for bed bug eggs 10 days after 1st application. As of right now I'm still waiting for the 2nd application. I called Poulins to see when they're to come and do the 2nd application and the manager goes on vacation. Not sure when he'll return to do 2nd application and now I have a family with 3 kids and a 4 month old living in this house with clothes on their back only because they were told by poulins not to open they're clean clothes in bags until applications are complete. Not impressed.

L0rd Fernand0

Great family friendly place.

Jaime Merino

Excellent staff

Harita Patel

I am very disappointment with the service and their miscommunication. I was mediator for my relatives. I asked the charge for to treating my relatives basement. that time they give me price for 2 treatments. came 1st time, did the treatment and then said we will come to examine in a week that treatment worked or not, they came and checked (didn't charge anything) and then said you need another treatment. I said OK for next one. they came and did the second treatment. and said same thing that will come and examine for that treatment worked or not.(this time they charge me $100 extra) and they said we are normally charging that much for examination. I am like why didn't you charged me after first one and why you are changing this time? they said oh it was supposed to be your 3rd treatment appointment. I am like you are calling me for after treatment examination and just making up as 3rd treatment. and person came my relative didn't allow them to do treatment so they just examined the house and charged $100. ( this appointment was just for follow up examination after 2nd treatment) On top of that receptionist told me that, (when I asked that you charged extra without letting me know)...she said" well its same like you go to restaurant and ask for something and they charge you without letting you know" I am surprised and replied that in restaurant its only mater of couple dollars and this is $100 bucks , not a small amount. they got ready to give me $100 credit on my third treatment, but my relatives don't want to do the 3rd treatment. so I asked them to give my money back. they said no. So I am very disappointed they overcharged $100 without letting us know. We lost $100, and lots of time to explain to get my money back. so people be careful. I am very disappointed and mad with their service.

Steven Oliver

Almost impossible to make appointments with. You call there and they tell you they will call you back with a time, but then they don't. Then you call them again after a week goes by and they say the same thing. Another week goes by and you call again and they finally schedule a time to deal with your pest problem. Then the the day of the appointment they call and leave a message canceling and do not give you a rescheduled time. When you have pests that need dealt with no one wants to wait upwards of 3 weeks. Very poor business model and customer service, will never use again.

mike tiel

Very helpful

Genevieve Maltais-Lapointe

The person who came to treat for ants was very helpful and provided tons of other good information related to the different issue we had with our yard. My ants problem in my yard is under control. The only reason I am not rating higher was that after the initial phone call to try to get a quote and the later phone call to book the treatment, it was very unclear as to when they would actually come do the work. They were supposed to call me back to tell me when they will do the work but I had to call back over two weeks later to prompt for more information about the scheduling and I was told then that someone will come to my house right now. There needs to be some great improvement on how they handle their scheduling and dissemination of that information.

Micheal McCarthy

They never contacted us about follow up procedure after they treated our place, and then forgot to write down the follow up appointment they told us they would schedule. As such, our bugs laid new eggs and we are required to have another full course of treatment and pay them for the extra treatment which was only necessary due to them forgetting to write down the original appointment. They 'forgot' so now we're out a couple hundred dollars and my girl has an extra week of waking up covered in bug bites.

Joshua Will

I had a wasps nest inside my house in a very tricky spot. I called at noon. Clay was at my house in an hour and had the wasps nest removed in half an hour and all vacuumed up. No wasps got out in my house and he recommended different spots outside my house i should seal up. Would absolutely use Poulins again.