Reviews of Terminix (Pest Control)

Jade A

We have only had good experiences with Terminix using them for our regular property maintenance. They have excellent customer service and the know-how to get the job done. I would definitely recommend them for all your pest control needs.

Linda Bennett

Good as always

deborah fava

I was introduced to this company by a very knowledgable gentleman, Javed I believe. He thoroughly explained the service for Terminix As I was experiencing ant and carpenter bee issues plus mice in the garage this service was perfect for me. Javed walked me through the process and it was good for my needs. I signed and had a tech at my house within 3 days. Amazing! William came to my home and explained the process and exactly what he was going to be doing all around my property and garage. William was clear and very personable.. It was a very good experience and I learned quite alot. I will look forward to seeing William in 3 or 4 months. I am a very satisfied customer. Thank Deborah

Mandy Pantea

Overall the experience has been decent with Terminix. The pests are less and less evident around the house. They came quickly to replace an ant bait station, that had been damaged, quickly and at no cost. Recently, there was a mistake in scheduling and they did service twice in a months time. They voided the cost of one of the visits. The costumer service I have received is timely and respectful. Scheduling can be difficult, at times, to ensure there is someone home to let them in since inside is where they need to come to check bait stations and traps.

Chip Sexton

Good and friendly service that we can count on

Angie Dusty

Local phone number does not actually reach anyone without going through National switchboard. They are slow to call back

Zarqa Waheed

Eddie from Termininx did an amazing job .He was knowledgeable and solved all ant issues we had .

Shelby Loft

When I was looking for a professional service to be efficient in taking care of a mice infestation in one of my buildings, I found this company, Terminix Canada, and I am beyond grateful for their services and quality of work. I spoke with Alisha when booking my services for my tenants who was incredibly professional, well spoken, polite, and efficient at ensuring my needs were going to be taken care of and done right the first time. The technician, Aness, was effective and helpful in treating the unit for the mice. Now, my building is mice-free and I am beyond happy with their services. I will be sure to share my positive experience with my peers and network. I will most definitely return to this company with future service, should I need any.

Ace

Very friendly.

Mario Vacca

This was my first time using Terminix and was very satisfied with the excellent service provided by Eddie. He was very professional and knowledgeable explaining all the work he was about to perform. Thank you so much and keep up the good work!

David Marshall

Wonderful and professional service

Tiffany Smith

Set up an appointment and someone came out. He said someone would be out in 2 weeks. Waited 3 no one showed up so I call and I was told I had to call for appointments. So I scheduled one and lady said give us 24 hours we will text you with your appointment time and date. Three days later no text so I called. I was told it was going to be two more weeks till someone could come out. I talked to a manager about getting my money back and cancelling she said well we can cancel but to get your money back you have to give us another chance to fix what the problem is. So I kept the appointment. Still had a big problem called and canceled they wouldn't give money back so I disputed it with my bank cause I had proof I had to pay someone else to take care of the problem now they are saying it's a valid payment and one lady said I didnt even pay them. Be ready for court guys cause yall have screwed to many people over and I'm not the one.

Asif Ikram

I am very glad to review the services rendered by Terminix Canada, I have an ongoing rodents issue for so many years,. Local companies use to come and do the stop gap arrangements but could not figure out the root cause of the problem, Mueen and experienced highly professional Technician came at my premises and did the thorough inspection and found a hole just under the electric inlet wire which was entry point for rodents. He fixed the hard to reach hole and no more problem afterward as he inspected the attic for activity, issues resolved for ever. Very happy and satisfied with the service.

Christine A.M

nothing they offered worked for our mouse situation .. actually seemed attract more mice. we stayed patient for awhile hoping something good would come of it, but it never did so we switched companies and we haven’t seen a mouse since.

RJ Falconi

Kushal was polite, professional and practical. Answered and dealt with all my concerns. Highly recommend Terminix for your pest control issues.

Mike Greaves

I filled out Get A Free Estimate on the Terminix Canada website. About 30 minutes later I get a phone call(had preferred communication via Email). The sale rep said his name was Mike and that it would cost anywhere from starting at $300 up. I was like, but how are you charging me when you are adversting FREE ESTIMATE. He tells me he is not aware of this promotion. Ask me to hold so he can check the website. Comes back on the phone goes "oh yes I see it", but is still insisting that I will be charged for someone to come out and inspect. I asked for a supervisor/manager "oh they are not available" I mean is this a scam Terminix???? Y'ALL need to be reported to BBB.

ni stan

Technician was very helpful and courteous, pointed out some potential areas to address, and left behind additional insect boxes for the house. Excellent service.

Choying Gyatso

Hi! We had few time pest control guy but man named Kushal carry out such a professional way that I had to appreciate. He explain the what kind of products he is going to use, the locations and what materials he will be spreading. And, advised us how to handle our closests and clothings. Thank you Kushal.

Appletax Corporation

Terminix is a nightmare to deal with. First, they do not "terminate" by themselves. I have had to call them several times to cancel their services because if you don't cancel, they auto-renew. Despite my efforts, their retention department keeps harassing us with phone calls, emails, and invoices.

Biggie Norton

The first few months we used this company was a good experience. We started to notice our bug problem getting worse and requested extra services. We noticed that we were being told that the extra services were being done without seeing any technicians show up. There is ALWAYS someone on our property and multiple cameras throughout our property. After a very long and drawn out process of trying to get canceled and trying to resolve the issue of being charged. It has now been 4 months and i have had 3 different people tell me that the charges would be erased and i would not be charged or bugged again. Then again just THIS MORNING I get a text asking to call because i have an out standing bill and a service that needs to be done. HOW DOES THIS BUSSINESS STAY AFLOAT! ABSOLUTE JOKE OF A COMPANY! BETWEEN THE TEXT MESSAGES FROM THE TECH, THE CAMERA FOOTAGE, AND THE RECORDED PHONE CALLS I REALLY DO HOPE THIS COMPANY CHOOSES WISELY AND DOES NOT TRY TO CONTACT OR CHARGE ME AGAIN!

Pat Cochenour

Service person is very polite and informative.

Jane Hodgkinson

Eden from Terminex was a pleasure to deal with. She knew exactly what to do, explained everything clearly, was very nice and patient, and clearly cares about the work she does. Thank you Eden and Terminex. Hope we don’t have to call again but we know who to call if we do.

James Boley

DAN , DANNY, AND JAMES MAKE A GREAT TEAM... THEY CAN "BUG" ME ANYTIME

kyle vokyy

DO NOT BOOK ANY SERVICES WITH THIS COMPANY.....OVERPRICED AND STILL HAVE BUGS!! RECEIVING INVOICES FOR SERVICES NOT PROVIDED. UNABLE TO REACH COMPANY AS ALL PHONE NUMBERS ARE INVALID

Vincenzo Pasquantonio

Kushal came by to do service today. Extremely professional and took his time explaining the plan of attack, and addressed several new issues I noticed since my last service. I love how my contract has full coverage against pests!

Linda Yarbrough

Technician, came to our door and offered service. We accepted. There were two men. One inside and one inside. I sat outside and the one outside was through in about a minute.(we have a huge backyard)They left and I told my husband, where are they, because he did not do the whole yard. Waiting for the next treatment date, we had more spiders and ants. They sent me a generic message, saying they were coming out to do our second service and to leave our gates open. I texted back and said, we are not home, please call my husband to set up an appointment. They never called.my husband and I both tried calling and texting. They never called. I got another generic text stating they would be out yesterday. I called and texted them to say, we could not do it that day. We tried calling and texting again. Finally got a hold of office worker and she said tech was scheduled to be here at 8am to 10am., this was after 11am. She got ahold of the tech and told me he was pulling up outside my yard.( I had told him by many text that we could not do it today and please call us to set up a good appointment time. As, I said no response. When he did show up, we ask him why he’d did not respond, he said he did not have the ability to call us or have voicemail. He also said he was to busy to respond. My husband, told him we are canceling our service, so I am requesting not to be charged any further for this service. Still have pest!!!

Kimberley Miller

Kushal was very knowledgeable and courteous! He took the time to answer any questions I had today during our treatment. Great service. Thank You Kushal!

J Gidda

Excellent service! I have been using them for year’s!

Jake Hawley

Really amazing service. All the staff are incredibly knowledgeable and made me feel very comfortable. I had the pleasure of dealing with Jake at customer service and he was fantastic.

Nick Cvetas

The Terminix rep, Ahnand, was very courteous, friendly and knowledgeable. He has been our rep for a few years now and he has always provided wonderful consistent service.

Maknot _

It has been over a week and every day there is another excuse of why they lied and said they would be they and they are not. Will take your money and not show up.

evelyn guerrero

Kushal was the pest control person who to came to my home. It was amicable, and he helped us putting poison to kill cockroaches. We appreciate a lot the way he helps us.100 % recommended.

Fred Routson

After discovering a termite swarm in my home office, I made an inquiry online about treatment. I received a phone call within 20 minutes to schedule an inspection for the next day. Within 15 minutes of that call, I received a call from Ryan B. Hayes informing me he was available then and could come immediately. Mr. Hayes was very informative and helpful when explaining the results of his inspection. He presented several options and explained the pros and cons of each making me feel very comfortable with the treatment I selected. The technician that applied the treatment came within two days, contacted me the day before to arrange treatment and did a good job of cleaning up after the application.

Francesca Couch

I am waiting for a quote to rid my apt of cockraches.. I am loosing the battle

robin todd

Unsure

Mel Cameron

Greg is a real professional-he takes his work very seriously and cares alot about his customers. I am very satisfied with Terminix Canada and recommend them for excellent pest control. The price is very good and the service is complete.

Ruben

Thank you Kushal for your knowledge and advice.

Monika Jensen

Eddie has been coming to our home every quarter. He is very polite and attentive to the issues. He is very thorough. Very pleased with his professionalism and care.

Ing

Eddie did a complete job at the house for our main problem - ants. Terminix has been very busy lately and it took awhile before they could finally make it out to the site. But once they did show up, they did a nice scan around the property and applied all the necessary product to fight back our pests.

Julie Jayme

A pest control company is only as good as the technician assigned to do the treatment. I am fortunate that two of their best technicians are doing the treatments in my building. I have Manny doing the monthly common areas and Arshad doing the in-suite treatments. Both guys are doing their jobs pretty well.

Tiffany Taylor

Brandon is our monthly technician at the restaurant I work for. He is very polite and knowledgeable. He has always taken care of past problems. He keeps the restaurant pest free. Would recommend Brandon to anyone looking to be pest free!

June Sym

Their man wasn't very helpful in answering my questions. Came about 1 pm. Practically kicked us out and said we couldn't come back for 4 hrs. I wanted to know what he was using, and what the course of action would be. I may have to redo this place myself.

Hans van Gennip

My experience was very good the Terminix person, Anandy sp?, seemed very interested in helping me get rid of any pests that left some evidence of their existence. What I also liked was his comment that after 3 weeks if there was still evidence don’t wait another day, contact Terminix and they will send someone out... Hans

Vadim Lebov

Fraud business, they use a liar salesperson that asks you to provide your card info to make sure it is you, in reality you sign a "CONTRACT" and they charging you money without any notice every month and when I called I talked to a guy name Rob Davis the 'MANAGER' that was rude and said that I signed the contract and its all my fault. in the end he agreed to cancel my idiotic "CONTRACT" which btw no one ever even showed up to perform any service lol and its been more than a month today, and what I found out? They charged me AGAIN! ZERO STARS !

Michelle Williams

If I could give a zero star rating, I would. I used terminix in the past and had loved the service they gave. I cancelled my contract in 2016 because every time I had an appointment set that fit my work schedule, they would reschedule it and not notify me of the change. I finally gave up and cancelled. I decided to try them again this year, and had them come out in September because we had issues with fire ants. I decided to sign up for the quarterly contract again and give them another chance. When I told the rep my reasons for cancelling in 2016, he said the system has been fixed and they now have to call you to reschedule. I can now call BS on that. I knew my quarterly was coming up, so Monday last week, I went online to my account to see when my next service was. Online showed I had none scheduled, so I scheduled one for Friday between 10-12. I received email confirmation that I was scheduled for that time. I called in Friday morning because I had not received a call reminder of the appointment. The rep told me that I didn't have an appointment for Friday, 11/9, but it was for Monday 11/12 from 8-10. Today, I wait until 10 and no one shows up. I call back in, and was told they rescheduled my appointment for Wednesday, 11/14 between 3 and 5. No one bothered calling me and no email received. As of today, my contract is cancelled and I will NEVER EVER go back to using Terminix for any pest control services, and I will be sure to tell everyone I know who uses them. Two missed days of work to be here because I needed inside service for ants is not acceptable!

Paul Hollier

After two years of service, my house got a massive carpenter ant infestation over the winter, and the $7,000 of repairs they made on the foundation / frame of the house are failing (and large cracks are appearing where my walls meet the ceilings in the main hallway), plus I have discovered that I have snakes hibernating in my crawl space now. Thx for nothing. I will *NOT* be renewing my contract this year, but I *will* be telling my friends and neighbors that Terminex is quick to collect their cash, but not so fast when you report about problems. Nothing seems to be a priority to them ... until the money stops coming in & it's too late, because the customer has left & gone to another company. Bad business model. P.S. Don't bother calling to apologize, or to try to otherwise salvage your contract, it's a case of "a day late and a dollar short", by this point.

Marc Denis

A great experience with sales, customer service and friendly technicians. Highly recommended!

Bj Stevenson

Your people are friendly, knowledgeable , and professional. Terminex has great rates and stand by their guarantee.

Mary Smith

Good company. Will continue doing business with them.

Joshua Stein

ZERO STARS, ZERO CUSTOMER SERVICE. Avoid these guys like the plague, they never show up, always mislead you and feed you false information. They pushed me off causing my issue to get worse, damage has now been caused and would never recommend this company to anyone

Su Bodner

We have been using Terminix for the past year and have been very satisfied with the level of service and most importantly, responsiveness. BILAL has been providing our service and he's been very accommodating. A couple of times when I have either forgot to put the mice boxes outside from the garage or had to meet him to show him something, he is always so gracious. Additionally, I appreciate the email and phone notification system, really helpful. BILAL also stops to ask if we are having any issues, how have things been, need anything changed? I appreciate the attention to detail and the level of service, it's very hard to come by these days especially as everything is becoming increasingly automated.

Daniel Samson

Super friendly and knowledgeable technicians that address all your concerns. I have been using them for a couple of years.

rajesh raut

This is twice in a row that the technician showed up untimely. The first time he was to come in the afternoon but showed up at 8 am and the family had to scramble to get out of the house as he had to treat internally. Today he showed up without a scheduled appointment. I would appreciate if we can book appointments and then stick to it...

Frankie Wong

I have quarterly services since 2020. The first year service was on schedule but they charged me before the service was delivered. Bugs problem is not fixed but I was to give it some time see the result. This year they came for the first service on July 2 , but had to rescheduled due to rain. I again got a bill for the service not delivered. Finally on July 31 I called the office and they said will send someone to do the job. Did not show up.

Kevin Hodgkins

Loved the service that was provided. I couldn’t believe the deal I got on this service. Thank you so much Matteo, appreciate you looking after me.

Terry Scarlet

Friendly and on time Did job quickly

Ginger Terry

Brandon the technician is thoughtful and professional enough to get the covid vaccine.

William Davis

I can echo the rest of the reviews here in suggesting that you don't waste your time with this business. The customer service number is disconnected from the scheduler so there is no cohesive messaging between the two. What this means is when you do try to schedule something, they submit a request to someone who schedules the service. This could end up being scheduled in a week (my first service) or in three to four weeks (the service I tried to schedule after the first application didn't help) - they won't tell you when it's scheduled, you just need to make sure your calendar is cleared for when they have time to come to your home. Customer service on the phone can't handle your complaints and the email they forward you to doesn't bother responding. It's a broken business and they don't deserve your money. Unfortunately, I now have to get a refund processed through my credit card as customer service is unwilling to help me in this process.

Whitney Gillooley

So about 2 weeks ago my husband and I both called at separate times to get someone out for an inspection. We set up an appointment for the following day. Well I waited around all day and no one called or showed up. About 4 days later someone called me and told me they dialed 478 for the area code instead for 479 well I was pretty understanding of that so I went ahead and set up another appointment for two days later. Again I waited around all day and got stood up again. No call no show. I find this company highly unprofessional and would never use them.

DeNieD Casda

Don’t waste your time on this company. All they do is lie and not show up for appointments you’ve made and than show up on some random day. You than have to wait two more months for them to come service your home so if you’re having any type of pest issue than you’re screwed for the next two months. I’ve even spoken with the management at this company and it’s clear that no one has any experience in dealing with customers with this company. It amazes me this company is still in business. You’re better off going to Canadian tire to buy some raid and treating your house yourself. If I could rate it 0 stars that would be my rating. They don’t even deserve one star

Janine Chalfant

After fifteen plus years my home is in great condition, inside and outside. Yes, the House was well-built, and thanks to the friendly, and professional folks at Terminix, who have helped keep cute squirrels and raccoons at bay, as well as the ever challenging “creepy crawlers,” my family and I know our home will be standing for years to come, and free of pests.

Vijay Guyah

I have pest control services at 5 locations across different cities with different providers. Derrick in Wildlife at Terminix is the best professional in the industry. He sees the problem all the way through, and is thorough in explaining his approach. ????

Debbie Batchelor

HUGE SHOUT OUT TO CHESTER!!!! This gentleman was amazing in all he did for me !! Truly went above and beyond what I could have expected!! Professional, personable and very knowledgeable about his work. This started out a very traumatic experience and thanks to this awesome man , I feel very much at ease with this and able to move forward!! AGAIN, THANK YOU CHESTER AND ALL AT TERMINIX!!!

Mike Gartside

As promised they re sent a tech out! Neil was great, looking forward to see the results

chel r

I am a busy mom I want to talk to a live person not fight an automated system around the noise of my kids

James McKenty

Supervisor James was very throughout on the explanation of the process and costs associated removal of the mice in my rental unit. Kudos to this man and Jake at customer service for the amazing work they did for the handling of this matter. would definitely use again if needed.

Andre M

The sales man came to my place and spoke of what they would do outside my home to get ride of the spiders that make a tone of webs all over the outside my home and the ant prevention. I mentioned that I recently had all my windows cleaned and he assured me that there wouldn’t be any mess to them in any way or form. The following week the terminix guy came to do the work and they guy cleaned with his pole followed by spraying there product everywhere making a complete mess of all my windows leaving a white film on every window. The guy also sprayed my shed and stained it with the product. When I called the company I can only get threw to sales/customer service that says they will forward the message. It’s been 3 days and no return call. Avoid this company!

ryan Lima

Paid for services in April that have not been completed as of August 4. Have called them multiple times to never return calls as much as 3 calls per week last month with still no answers or book date #WORSTSERVICE

Anita

This company is not professional and has really bad customer service. Someone knocked my door in May to provide pet control services. The sales girl was nice and told us they do bug control all around the house and backyard area, even around pool area. I was happy to give 4 postdated cheque. After first time service in the beginning of the June, ants became more and more , even we found a lot inside the house. After second time service, ants situation was still not improved. I decided to cancel the contract and stop payment. My nightmare came, their manager did not want to provide the name and refused to talk when I requested to talk to the manager. The collection lady is calling me everyday in the early morning and night, even though I had already had solution with their "manager". The service is not worth 199+ tax for each visiting, they just come to spray some chemical.

Michelle Lim

Our service technician Soodhir is so friendly. Always smiling when he comes by. We are very happy with our service from Terminix.

Jake Graham

Great service all around and very professional company, technician showed up on time and gave me a thorough walk through explaining the problem areas around my house. 10 times outta 10 will recommend the service.

Tina Kim

The technician that came, Eddie, was very professional and knowledgable. He sealed up mouse entries that our previous guy totally missed. He explained how everything worked and was very thorough. Very nice guy too. Very pleased with the service.

Nina Liu

We had our first service in June I think, there are still lots of ants and spider in the backyard, so I called back for another service and booked July 30th for the treatment, no one showed up without any notice, their customer called back for another appointment on August 6th, again no one showed up without any notice, I tried to contact the sales person who had me sign the contract, he told me to contact their customer service directly, and every time I call the customer serve they told me they would leave a message for the billing team. Very disappointed

Cassie Peer

The technician never came... Called them and they said he no called no showed, so they rescheduled. The new technician NEVER SHOWED EITHER!!!! they called me 2 hours after the appointment time and apologized for the 1st incidence but didn't even know about the 2nd incidence. Very disappointed. Canceled instead of rescheduled. Very disappointed. The ladies that I talked to at the service center were nice though.

Vindra Ramnarine

Annand was great at addressing all our concerns. He gave us advice and performed appropriate services to stop our ant, other bugs and rodent issues. Crossing our fingers that the issue doesn't reemerge.

Brie Langs

Excellent service, Ahnand was a big help in keeping our home pest-free!

Carol Spencer

Always polite,dose a great job

Vanessa Lee

When asked about a product and ordered didn't come in time when they came out but they are friendly

Monika Bills

Richard was here when he said he would be. I left for the day he was gone by the time I got home, he explained everything before I left. The place was left clean. He did a great job.

Davon JP

PLS READ! not to bash the company but they were very unprofessional due to wrongful time/date. They said they were coming on a certain day and I had to call them to make sure they were coming because at this point it has been hours past the time we've set. They then continue to tell me that they arent working today and that it is not their fault, they just follow the schedule. VERY dissapointed in a large company like this.

Margo Allison Shuttleworth

Ahnand is AWSOME! Knowledge and thorough.... great experience!

Nina Vu Matlock

Helpful and professional!

Monica Beltrame-Staffieri

Great service, friendly and professional technicians, easy to book a call! Our tech Kushan was very professional and thorough with his explanation. Very satisfied!

Form resident

Technician Anees provided very professional services fir our property. He takes time and ver patient to help us. We would like to givehis service a five star.

Huda Burhan

They answer right away and a technician contacts you within 24 hours.

Mark M

Technician came to our house and explained the process. He was very friendly & knowledgable Thank You Terminix

Far Zad

There seems to be a disconnect between their salespeople and technicians. The salesman that sold the contract made some promises regarding the "Ant" problem we have in the backyard. He said that he will get rid of the whole thing. When the technician showed up, he said that he will spray, but total removal is not guaranteed. They did most of the spraying that you and I can do. Although they claim they use stronger chemicals. Not sure if that's true. Also, they scheduled a visit in February. After talking to technician, it was obvious that it is for inside the house. Had I known that, I would have made other arrangements, as we do not have any problems inside the house. Conclusion: they sprayed last year. Did notice a slight decrease in number of ants. But it was not worth the fee they charged. This year, ants are back. If anything, they look bigger than last year :)

White Mouse Designs

We had Ahnand now coming for several seasons and he is very knowledgeable and professional. The service is timely and very focussed. We are very happy with Terminix.

Sandra Contardi

The Terminex tech who worked on our home was amazing! Very clean, practiced safe social distancing and cleanliness! He was very quick, efficient and knowledgeable! He checked our baits and added accordingly! I am very pleased with their quality of work! Would highly recommend Terminex and their employees

Karen Spencer

HORRIBLE SERVICE. Did not show up, NEVER calls me back, am paying for NOTHING. What a SCAM. I'd guess the positive reviews are FAKE. NEVER USE THIS COMPANY. UPDATE: They eventually did call me back, and sent out a guy who I think did a really good job. I hope that the service continues this way, I'll give it another shot and see if they can keep it up.

Alicia Sanchez

We have the quarterly contract. I am extremely happy with the pest control technician I got today. He was very thorough and informative and his caring attitude made feel glad we enrolled in this program. His name is Kushal very helpful.

Anne Georgas

Eddie was professional, and very thorough in his work. He went above and beyond in providing answers to our questions and suggestion for future pest problems HIGHLY recommend him.

Altaf Champsi

Very pleased with the service I have received from Terminix and a call out to Eddy Bauer who serviced my home. He was professional and it was evident in our interaction that he took great pride in his work and felt the need to go above and beyond to make the customer happy. Definitely recommend you request Eddy for your service needs.

Richard Sawyer

The're a good company

Mary Costello

Ahnand R. was professional and explained each step of the way what he was doing. I was pleased with his service and how he advise on what to do. Ahnand re assured each time that if anything comes up to contact Terminix and they will come out to spray if needed. thank you Ahnand.

Charles Liggett

David Russell does great work and is always very thorough and helpful.

Leo C

Large appointment windows, unreliable technicians, no one is able to get a hold of the technician to know appointment times.

JAMES COLLIER

Called Saturday and they said they would be at my house Tuesday from 8-10. Called them at 9 and they said they had a four hour window so extended to noon. I called at 1pm and they left a message with the technician who was supposed to call me and now it’s after 7 pm and not a peep.

Ann Sharma

Our Service Technician was Ahnand Rajkumar he was a pleasure to work with, he as punctual, polite and very knowledgeable. He took the time to answer all questions. Thanks.

Mehran Milani

Bogus crooks. primitive garbage of a service cant even call it a service. dont waist your money. dont deserve any star

Daniel “DankDruid” Fenning

Operator was rude and parked in a fire lane. Should be less than a star for this ignorant combination

Sherry Toliver

Terminix service technician, David Russell, always does a great job. He is pleasant and reliable. I don't have to worry about pests of any kind. Thank you Terminix for many years of reliable service.

Jerry chen

had a sales representative came at my door and promise the service could be cancel any time i want, in fact he did not mentioned it would be $168.37 cancellation fee if i wanna do so. i only got 2 absolute useless services from this company, which is the reason i wanted to cancel. Think twice before u deal with this company, horrible experience. all they care is get your to sign and rip you off in all possible way.

Anita Schmitt

I had a new technician today and want to give him a shout out. Eddie B was so professional and helpful going beyond the call of duty. He found how the mice were getting in my house and gave me a few solutions. Great service that I appreciated so much. Thank you!

Jess Neilson

We had Eden and Kevin come by our place to install netting and do a cleaning. They were total professionals and my partner and I were very impressed with their ingenuity when it came to finding a solution for our deck. We can finally enjoy our space. Thank you!

Nic Paul

Ahnan was extremely helpful and knowledgeable. Answered all my questions and assisted w useful tips to help prevent other animals as well! On time and courteous w a smile. Thanks again!

Kyle Matter

Great service from technician Ahnand. Thanks again

Sajib Paul

I liked the service provided by the technician (Elias). He thoroughly cleaned the spider webs and sprayed the medicine in front and back of the house including storage shed and fence. He is very helpful and professional. He did a tremendous job by going above and beyond. Thank you

Rachel Fisher

My experience with the technician is good. They email me about a half hour before and he explains everything thoroughly. He tells me what I have to do following the appointment. The call center I don't like and I always get someone I can't understand clearly and some don't schedule well. There are good times if I get a person that does it correctly and actually puts in the day I request.

John Davis

Brandon was punctual, thorough, pleasant and professional. Can't ask for more than that.

Rb

Unfortunately I do not have the gentleman‘s name that came the last two times. He along with anyone else that has been sent has been professional and polite. They have taken the time to walk the property at home with me and go over any issues as well as explain what they are doing. I live in the country and used to get mice in the house regularly in the fall through the winter. Since I’ve been using their services pest activity has been down to zero. They will also come and take care of any wasp nests any time of the year. There are four visits a year but will come back as many times as necessary if you have any issues and call them. Thanks

Richard Haines

Terminix techs were very efficient and honest. I have piece of mind that the termites are gone with other bug gone also

Joanne Ennever

So far, terrible service. I have been billed twice for one day on my credit card. Called Customer Service to fix the problem and I've been on hold for nearly 30 minutes. I am only aware of them coming once in early July and there has been ZERO difference to the amount of pests in my yard. I will definitely go with a local company next time and in the meantime I will be contacting my bank to block any continued payments.

Vanessa Collins

Kushal is amazing and knowledgable technician! Super helpful answering my questions, and giving more information on how to keep my home as pest free as possible.

Sabra Conzley

Matt is so friendly, attentive, understanding and helpful.. David has been so respectful and understanding.. I was sad that Alan left because he was so nice.. you have the best crew I will be renewing my contract..

flaminsouljah

I usually have Jacob to thank for the great interactions I've had with the company. It's been a positive experience every time.

Angela Hay

The technician was very friendly and respectful and was very knowledgeable and thorough. Hopefully this will do the trick. Fingers crossed.

Jon Whitlow

I'm not very confident in corporate or branch management at this time. However, the service technician really really made up for any frustration I had leading up to his arrival. I am very happy with the home treatment plan I got. I believe the price is very good for the agreed upon service and term.

Randy and Janet Harper

Very reliable pest control service. Our technician is always willing to take the time to answer questions and to explain the how's and why's of the pest populace.

Kelley Reames

Quick, friendly Service!

Ana Kerr

I was pleased how quickly Terminix responded to my concern. The technician Bahlil Mohammed showed up within the time allotted to me and he went to work right away and did an outside inspection on my property. He was knowledgeable and pleasant to deal with. I am looking forward to the company's services in the coming months. I've used Terminix before and am always pleased that they were and are always courteous and get the job done.

John Mundy

They have done a good job keeping our building protected from insects and have given us sound recommendations.

waseem ahmed

Remarkable service and great prices! Azeem was a tremendous specialist. Highly recommend!

Jennifer Foughty

Richard, our tech, made is possible for us to have a contact to reach even if he wasn't available if we saw any returning unwanted critters. So, far no return after the second treatment. Yeah!

Jennifer Yuen

I don't appreciate this company and their sales person knocking on my door, without a mask on during a pandemic, trying to sell their products to me.

Katty T

I had a great experience with Duncan he provide me great information and professional service to help me get rid of cockroaches Thanks

Vipin Sharma

Extremely unprofessional and have no consideration for client requirements. We were never informed before first service that we will have to vacate the house for 4 hours. Since the service could not be completed, they were supposed to schedule another visit which they didn't for over a month. When we called then to schedule a visit, everytime they would give us a morning time while we had categorically told them that we need the services in afternoon. Fed up with following up I asked them to cancel the contract. All the while no calls from their side. On top of everything they charged me $99 for cancellation when it's clearly a deficiency in service and they are not able to provide services as promised. I am approaching consumer forum for this cancellation charge of $99. Would advise everyone to stay away from them. They promise a lot but deliver nothing. We are still facing all the problems that we did earlier and we have paid them for one quarter.

Jyoti Bhardwaj

Very professional and Ahnand did a great job explaining every little detail. Thank you!

Trivoshop Inc

Very friendly support that has been working with us to stay protected from ants, insects, wasps etc.

Elaine Newson

He did my routine house and yard spraying,I am a quarterly customer

Alan H. Asgari (TrggrNoMNoM)

Their driver nearly ran over my nephew. Doing over 60kmph in an apartment parking lot in front of the building. Called them to report the driver and haven't heard anything. I strongly urge all property managers and building superintendents to use another company, or bare the blame if a tenant or their loved ones get run over.

Lui Mancinelli

Eddie was great, customer service oriented, thorough and accommodating. Did a great job...

Nancy Furlonger

Elias, our service person was pleasant, helpful and very thorough. This was a follow up call and he had taken time to do further research for us. I would highly recommend Elias and Terminix.

Glenda Breshears

Was a great price. Took care of my pest problem. The tech was friendly and done his job.

Hans vanGennip

Sometimes you wonder if you’re spending your money wisely and then u get a young man who identifies himself, Kushal, not sure of spelling, who was very knowledgeable, answered all my questions and thorough in his approach pointing out some fixes I need to do to prevent mice from gaining entry...good job!

NICK VILLANUEVA

You scheduled your technician to be in our place between 9am to 1pm July 16, 2020. However, he came by around 8:16am supposedly to do the inspection and exterior re-treatment as he claimed on the note left on my entrance door. How come he came much earlier and FAILED TO COORDINATE with me? How would I know that the treatment done was properly & thoroughly made to address the issues I brought up on the 1st treatment last June 29 especially ants & spiders crawling outside the window sills & glasses? I’m so disappointed!!!!

David

The Service Technician who visited was the best we have had in a few years. He was professional and personable.

amanda gill

If you thinking about using this company pls read the reviews, I wish I had done that. This company is the biggest scam and worst customer service, so save your money and stay as far away as possible. I signed up for the service after my neighbours told me they had seen mice around the house and they signed up for the service quarterly. The sale manager promised exceptional service and money back guarantee if we are not satisfied but I had to sign a one year contact. The very first visit they came did the outside spray and put some ant and mice baits around the house. I wanted the house sprayed for spiders and they Said they will do that next service. I waited until the next service and the person came to say it is wet outside and they will reschedule the spray. Checked the bait station was out of driveway in less than 4 mins and charged me full fees. I was told they will call me back but didn’t hear anything. After a month I called back to reschedule but I was told now I have wait until the next quarterly appointment. Next appointment I asked them to put the bait in the attic and they said they don’t do heights, I asked them to spray under the deck for wasps and they said they don’t go in closed spaces. But again I got charged for my quarterly inspection. This last time, I got automated message for an appointment and I picked the option to decline that date because I wanted to be home when they showed up. While I am work they show up walk up to the bait station in the back yard and leave within 5 mins from parking and leaving and charge me full fees. It is all recorded in my camera. I called customer service to ask why they showed up when I was not there they had no answer. Requested to speak with a supervisor but got told they will call me. Waited two weeks no answer. Called again and demanded to speak with manager was told they will call back. Waited 3 days and called back again got transferred to a voice mail no call back received. Called and demanded a refund was told they will send a message to the supervisor to call back again no answer. Made 7 attempts to speak with a supervisor over two months with negative results. This is worst customer service experience I have ever had with any company. I paid $600 and received 3 bait stations and two outdoor sprays with less than 40 mins labour total. This company is the biggest scam, so pls save your money and stay away from them. I have the read the replies from the company on other reviews saying call us and we can resolve this but as I said I have called and wasted enough of my time and nothing got resolved. I am still waiting for a phone call back. I live in Hamilton area, so if you were thinking about using this company, reconsider your options.

Florence Pietrobon

Appreciated the extra time and care the technician took to do the job properly. Knowledgeable! Answered all my questions.

Chayim Newman

Terrible customer service. Did not show up for scheduled appointment. No direct number to contact them at. Their phone # is an answering service. Called 4 times, was told I'd receive a callback, never heard from them. Unprofessional and disappointing. Would absolutely NOT recommend.

Toni Bell

David has always delivered excellent customer service for our needs. He respects our time by being on time for his service appointments and he never hesitates to come back if I need any further services. I think David is one of your greatest assets! Terminix pest control services are a good value for your money.

Johnny Purp

Technician named Adam started shouting infront of neighbours when asked for breakdown of the price. My senior mother who has a language barrier was there and said she felt scared to do business with someone who has a short temper like Adam

Rose Tedder

FIRE ANTS !!! In the house!!! Carla Brewer got rid of them and if we see another all we do is call....Thanks Terminex

Shawn Nance

Charged me for something I asked them not to do. Horrible manager skills.

saman danesh

Pure scam. stay away from them. I called them more than 7 times to cancel my services and no return calls. They just billing the credit card.

Ana Maria B.

They are very professional and reliable. Our technician is always giving us a verbal summary after his visit and the and Dolores our A/R rep. is the best. Whenever i asked for back-up I got it instantly. Thank you!

Alex Barrios

Great customer service. Our rep is always extremely courteous and professional.

Joan Clark

Kushel was knowledgeable. efficient and very friendly.

Laura Ramirez

Prompt and thorough work, very professional. Also like that customer receives a complete survey of job completed.

Kathy Dick

Service was great, perfessional, polite, respectful of our home and property. The technician showed if there were any nibbles in the mice bait. He discussed other solutions for around the house, inside and out. We have been using their services for the past 2.5 years. Their rates are better than most, and well worth every penny.

Deb Gariepy

Technician was friendly and thorough. He was able to provide me with the necessary services to be proactive with our pest control around the house.

Trent Charles

We had the worst experience with this company!! Called them to spray for ants, two months and three visits later we still have ants!! The tech we had would not go in the crawlspace to spray after the home inspection found that's was where the ants was coming from! The tech was very rude! customer service was no help at all, was told to call the jasper office and talk the the manager left a message two days later and still no call back! The only reason for the one star is it won't let me post without it.

Braeden Beaton

After about x2 follow up services. I started to notice a large decrease in ants and wasp activity. Use the follow up call backs. As often as necessary for your home. Each area is different.

christine klein-lataud

I am very satisfied of Terminix visit this morning, March 6, 2021. The inspection was thorough, inside and outside. Recommendations were made for next month,. Our Technician, Eddie, was very professionnal, helelpful and competent.

Krish 1248

When requested for exterior treatment technician claimed he done that, but I can still see ants near bushes, walkway and on driveway. How would I know that the treatment done was properly & thoroughly made to address the issues I brought up after the 1st treatment and no response. I can still see spiders in the basement after the treatment done. And they just show up at the door without notice. I asked to cancel my contract after 2 quarters, they transferred the call and was hung up. Technician showed up at door for the 3rd quarter, I rejected the service and still RECEIVED ANOTHER INVOICE. I’m so disappointed!!!!

Kevin Douglas D

Service was excellent and needed. Thank you to Kevin for looking after me. Would recommend them to anyone.

Sean moreno

Informative and helpful. Made scheduling easy and painless.

Brigitte Marco

Since we first started with Terminix, we have had absolutely EXCELLENT service from them. Agents have been knowledgable, friendly, courteous and have given advice when needed. Would recommend them highly!

aldaperebirth

Good services

Hello Peaches

had a raccoon with babies in my attic, Adam came and rescued the babies and sealed the entry fast and secure for less than half the price of Skeedaddle. Don't fall for over priced companies adding services that are not needed. Terminix will do the job right without all the add-ons. Great work!

Edward Jones

Azeem resolved severe mice and carpenter ant problems in our sensitive Government building. He was very helpful and quickly identified the root cause. I recommend Terminix to all business facing pest issues.

Rana Ameeriar

Great company and service! Professional services. The maintenance of our properties have been impeccable.

Gary Richardson

Hold time for any kind of contact with Terminix are unreasonable.

Erika Zorn

We hired Terminix for an ant issue in our backyard. Annan came to spray and he was incredible professional and personable. I would highly recommend using them!!

Carolyn Prado

If all your associates are as clean and respectful as Matt Autry, then this is the most reliable company a person can ask for. I really appreciate the new "Dispatch" app that Terminix has now. Much easier to plan my day.

Angela Chavez

Very friendly workers and very professional would recommende Terminex over anyone out there ..The price is high but it was worth every penny for my moms house where she was infested with roaches and using Dollar store bug spray that made her and her poodle sick it was worth finally talking her into stop wasting her money on spray at the stores that werent killing all tge bugs ..Very Good Choice and Would Recommend anyone and Everyone to Call Terminix b4 anyone else....

C C

As always, great service from the technicians. The product works great too. I changed to Terminix when another pest control firm’s product just wasn’t being effective. Mice under control now and haven’t been an issue.

Sheryl Clawson

Technician was friendly & got right down to business.

Amie Pablo

I have great help from Technichian today he is very nice and helpful kushal hope to be our permanent technician in this building. Manny also good And great Technichian

Cathy Downes

With Covid keeping most of us in our respective primary homes, I have been relieved to know Terminix continues to monitor interloping spiders, termites, ants & such in our summer cabin which we cannot get to at this time. I trust the techs to treat & report back any issues we may have. My cell is notified when the technician heads to the cabin, what work was done and when he leaves. They have been successful in keeping pests away in a very humid climate. I do recommend Terminix.

Liberata Aquino

The technician Kushal was very knowledgeable and helpful. Thank you for your services.

Laura Frias

I had the pleasure of getting Joaquin and Kevin come to my apartment to provide service. They work well together, complement each other's knowledge and experience, and got the work done fast, they also were punctual. I'd definitely recommend their service if you are looking for excellence! Thank you for your hard work!

Kenneth Britton

Great job. as always

Shane Panjvani

Excellent service provided by Eddie B. He took his time, he listened to our concerns and then explained what he was doing. He went the extra mile and that is appreciated. Thanx Eddie.

Rita Li

Service technician Ahnand came to my house to do the quarterly service. He was polite, knowledgeable, thorough and trying to help the best he can. He asked good questions and ensured that all the issues I may have would be addressed. I was very happy with his service!

Donald Cockburn

Fast, friendly service for our pest control this afternoon. Ssmustapha was pleasant and provided an overview of the control processes and products used,

Diane Shores

We had a horrible ant problem both inside and outside our home. I called Terminex and their service representative Danny totally took care of the problem. Thanks Danny. :)

Kenra Cobb

Very helpful and knowledgeable! Understood our issues and willing to do what it takes to get the job accomplished! Shoutout to chassie for being the best and going above and beyond to answer our questions and fight all our carpenter bees!

beth laing

After three service visits from Terminix we are happy to recommend this company. The first and third experiences were superlative. Anand took great care to explain and reassure us while providing efficient and thorough service. The second service was not carried out by Anand and was very poor. The office was respectful and took our complaint seriously.

Chris Yarbrough

Provider was courteous and professional. Called to confirm or alter schedule based on my needs. Once arrived was quick and thorough, explained everything. I appreciate when service providers are prompt and actually provide customer service.

Brayden Miao

Wildlife Staff Eden is so helpful and professional. And also the price is very fair. I highly recommend their service and good luck.

yani zhao

Friendly staff Ahnand, good service!

kim Hoang

I had Eddie came to service our home very professional and thoroughly. He explained , removed spider webs , replaced all bait boxes and sprayed both inside and outside our home. Great service and the best candidate so far. Thank you Eddie (not sure the spelling is right). I always got great phone call through customer service.

alym kherani

Update: One of the manager's (Derek) called to apologize that we were overcharged and provided a partial refund. He said first vent is $165, the subsequent ones are not. I'm happy that the company tried to make things right but I would recommended that if you go with this company ensure they do not send you the technician named Adam. I increased the rating to 3 stars but you can see my original review below which is more a reflection of Adam's poor service than the company overall. Do not go with this company for pest or wildlife control. Gouged on removal of birds from vents. First they say $125 to send technician, cost for removal will be $165+ and the cost to send the tech would be waived if we go ahead with the work to be done. Tech arrived and quoted $165 per vent including vent guard and we have three vents. So he was told install only for 2 vents and we could do ground floor vent on our own. Then he said said ok and brought the bill back for 2 vents plus $175 ladder fee. When asked why he charged that fee without discussing it, he said because you didn't do all three vents. He ended up taking out the ladder fee and instead charging for 3 vents, but he did not actually do the 3rd vent! He just left the vent guard here in the house. He had terrible customer service. Recommend Abell or Orkin instead.

meron tesfay

I had quite the build up of ants and spiders in the basement and Terminix came and took care of everything. They also explained to me what they were doing as they were doing it. They also had an eco friendly option which we loved!

Sam Y

Good service attitude and took time to explain what they are doing!

Stormy Schmitt

VERY UNPROFESSIONAL. I called yesterday and scheduled treatments for both a Brown Recluse infestation and to have my yard sprayed for mosquitoes. I was told my appointment would be today, between 7 AM and 9 AM. At 9:15 I had not heard from a Terminix or the tech so I called. The First Lady attempted to call the branch, the tech, and the manager. No answer. The tech and the manager ended up being the same person. She apologized. Gave me his number and the branch number and I attempted to call. No answer. I called the call center back and sat on hold for 12 minutes before anyone even answered. Then sat on hold for another 10 minutes while a different rep attempted to contact someone. She came back on the line and gave me some bs excuse about how she spoke to her supervisor and their branch offices weren’t open yesterday so my appointment was not ever actually scheduled for today. It was supposedly scheduled for within 24 hours of the time someone in our local branch picked up my appointment request. Which depends on just whenever that happens. Um WHAT?!!! When I told her I was extremely disappointed with Terminix because of all this she said, “I’m sorry for that”. Nothing else. When I told her I wanted my contract canceled IMMEDIATELY, she said, “I’ll send your request over to the local branch”. When I asked why, if this 24 hour delayed scheduling process was normal and something that all Appointment and Scheduling reps are aware of, was I still given a specific appointment time and date for treatment, she replied with “I’ve already forwarded all this information to my supervisor and the local branch. Someone will give you a call today or tomorrow”. ARE YOU KIDDING ME?!!! Just absolutely disgusted with the lack of professionalism and courtesy. I’ve been up since before 7 AM waiting for a tech that was supposedly never even scheduled. Even though I was given a specific appointment time and date. This company is a joke. Oh and please don’t reply with some generic automated response. It’s not fooling anyone. We all kno that if we call and voice our complaints that absolutely nothing will come of it.

Janine Bleecker

Very happy with the service. All the staff are great. Ahnand is very professional, always gives good advice and so pleasant.

The Real Aaron Stone (theRealAaRonStOnE1016)

So asked to reschedule because I wouldn't be home for appointment. Well they said okay. They asked when would be better. I told them they confirmed. Yet technician still showed up and only walked.outside when I really needed inside done. I call again and no appointment was even scheduled. Might just try elite instead. At least they are local.

Marley Bobby

The worst service EVER, very disappointed as they don’t know how to run a business. Any other company would be better. Don’t waste your money on Terminix.

Tiger Yang

William is the guy who did service for my house. He is really professional and friendly.

Julie Todaro

Great service! Home was absolutely covered in spider and wasp nests, they thoroughly removed them, and the webs and nests have still not returned in the month since they came out. Would recommend !

Brad Summers

The service agent Rick did a great job. Explained what he was doing, and what I needed to do if I need them to come back.

Brian

The service gentleman arrived on time. He listened to our issues and clearly explained the solutions he would apply. All that as well as being friendly, and courteous. Very pleased.

Courtney Harrison

Charged me for a service they never did. 8 phone calls and two months later they still haven’t removed it. This was all nearly a year after they quit showing up.

Ravi T

Very Professional, punctual, good communication, and they have service knowledge to serve the customers

Adrian Taylor

In the initial treatment by Terminix, our technician William did a great job of assessing the different areas, explaining what was taking place and also did a great job of apply the treatment. He was very friendly, experienced and knowledgeable.

marcus white

Poor customer service. Had to call 4 times before someone told me that a tech wasn't coming because work order never got scheduled in first place. Go local first.

Maria Bensadoun

I booked my appointment on June 11 it’s now the 28th they promised the next Saturday the 13th Didn’t show then the next Wednesday didn’t show then the next Wednesday again didn’t then Saturday....didn’t show up !!!! When they finally called it was pouring rain and I said “Is it a good idea to spray when it’s raining won’t everything get washed out? He answered yeah! “ We are now at June 28 Father’s Day was spent swatting bugs and NOTHING no calls no appointment nothing STAY AWAY FROM THIS COMPANY

Ashna McGrath

I used Terminx to help prevent and manage an ant problem and wasp nest I had summer 2019. The staff member (Jake) was polite, helpful, and quick to respond. The office manager (Norm) also checked in to help and check the issue was resolved. Techs are punctual and respectful of my property and very friendly. Thank you Terminix. Highly recommended.

Jill Anderson

Professional service, appointments made ahead and they are prompt and timely. I always receive follow up and recommendations from the service person. Service staff are courteous and professional.

R B

Terminix did a fantastic job. Their ant control definitely works yeah. The technician Neil P was patient attentive and very friendly. We would not hesitate in recommending Terminix.

Kristen Ede

Eddie B from Terminix is excellent- he is such a professional and really cares about doing a great job. Second time I have had him and he just goes above and beyond. It is hard through covid , but he definitely makes it feel like we are getting value for this service.

Alison Cobban

Terrible customer service when understanding customer needs and charging for a service that was cancelled 3 months ago and then blaming the customer for not understanding what's happening. I received a charge on my CC, an email saying that I received the service yet I did not receive the service as I had cancelled and had it in writing. Update your records, understand your customer needs before accusing the customer is in the wrong.

Heather Morrison

I was really happy with Elias from Terminix today. He was very professional and allowed me to take the time to outline my pest concerns, before proceeding to propose the solutions. Thanks so much!

Wilma Gourges

Tech was very nice. Treated entire living space.

Wyatt Flores

A sales rep came to my house gave me a price and I told him that it was fine we’ll 3 months later I got charged again I called to get my money back and they are trying to screw me I just want someone to make it right and I want it all canceled

Frank Simone

My yard was covered in ant hills everywhere, Terminix came out and put bait station spikes down for them. With in a week or so, they were all gone for the most part. They also cleaned the spider webs off my eaves, and removed some wasp nests, which I thought was a nice touch. If they keep this up, I’ll probably keep them around long term.

HeavyB93

Misty Werne was my technician this time and she was so helpful and professional! She took time to discuss my current pest problems, offered specific treatments for both issues, and even followed up by placing rodent bait stations around my house a few days later. She did an excellent job and I highly recommend her and appreciate her professionalism!

Manny A

The Terminix representative Qhnand was very helpful and very knowledgeable. He went above and beyond with the service. Excellent client service!

Mark Jakovcic

The technician that serviced our home today was very thorough and treated all areas and beyond. He listened to our concerns and even pointed out problem areas that weren’t previously addressed. Inside home and outside home treatment was fantastic. Courteous and considerate when concerns raised about treatment options. Very professional!

Joseph Byzak

I’ll admit I was skeptical when a young sales rep came to our door saying they could get rid of our terrible wasp problem. However, to my surprise they were able to drastically reduce them within a week of coming out for our initial treatment. I had them come out again for one of the free call backs they offer as part of their warranty, and now they’re basically completely gone. I’m impressed!

Mira B

I am responsible for a residential building. We have Azeem from Terminix who service our building. We used to have mice and cockroach issues because of ongoing construction in the neighborhood. Azeem took great care of the issues and I must say that he kept us pest free since he first started coming here.

Raika Delsouz

I have been using Terminix service for the past year. They respond and help quickly. Two of their best technicians are Kushal and David that I personally was very happy with out of the five that I had seen so far.

Harjinder

Hi ! I am really satisfied from there service guy name Ed he answered all me queries and did his best to solve my problem.

Tori Le

The absolute worse service I have ever experienced. I would give them less stars if I could. No response from customer service after 3 e-mails. Cancelled my subscription and was still charged. Can't get a hold of them. Was promised a free follow up service. Was told a follow up inspection would be in a few days. Never got back to me, and had to message them again. They waited months to do a "follow up" only to charge me for a whole new season. This place is a scam and I will be calling my credit company to fight this over charge.

Houri Mansouri

very poor, very dishonest ignorant staff and worst of all extremely dishonest rude manager. not worth a penny, not worth a star. shouldn't be operating period

rolandthunder1000 mitchell

very friendly and helpful,showed me exactly what he was doing.Great job.Elias Oquinn was a pleasure to meet.

Moshe Weinstock

Not the first time...the technician didn't show up during the scheduled window. We got through 2 days later and they want to reschedule for next week. We specifically scheduled for this week. Not even a bit of remorse on their end or an effort to make things good. They acknowledge that their tech didn't show up as scheduled low service standard.

Victoria Howard

Terminex was great! We had very knowledgeable technicians that made treating for ants quick and easy. We also had termite bait traps installed and the technician was great! Using the online portal made scheduling and paying a breeze!

Dorothy James

Responded right away to my termite problem and repaired the damage done.

Regina Yuen

March 14, 2021 This is to confirm that the work performed by Eddie is highly commended. Eddie is polite, informative, knowledgeable and extremely thorough in his work. My husband who is a “hard to please” person, is extremely satisfied with his service. Thank you very much, Eddie. Also a big thank you to the other technicians who had been here before.

Shannon Farhat

Worth it. Ants were gone within 24 hours. Garret was professional and trustworthy.

Azuria Group

Responds quickly and efficiently. Staff are professional and personable. I definitely recommend this company!!

Sanjeev Kumar

Technician arrived on time and promptly removed the yellow jacket hive. Instructed me to observe for any activity around the nest and call back if any, on the 2nd or 3rd day. Cleaned up and took away most of the dead insects. But I had to do a more thorough clean up and I have to use a pressure washer to clean up the remanents from under the eaves trough. I would have appreciated them doing the complete job.

peggy pilgrim

Really excellent service

Paul Hart

Sales Rep will lie to you about services they will provide and the price you will pay. When you call and complain they will send managers to your house, management will ignore your concerns about the sales rep and blame it on a new untrained technician. They will also ignore anything about price paid and tell you another manager above them will call you to hear you out and retreat your house again. You will never get a call just a bill with lots of frustrations and dissatisfaction. Only reason I even give this company a 1star is because the service technician was extremely nice and very knowledgeable.

Senol Tasdelen

One day the sales person of Terminix came to my door and explained about their services and promotions. I've signed a papers for a annual service( each quarter) The tech came for service and finished the job within a few minutes; just sprayed! I've shocked, this was not my expectation. I called the company and requested to cancel but they didn't accept. They said they will make better service next time. During the second service I was not at home, so I didn't see what they did. The tech came for the third service and exactly did same as first one, so I shocked again! I called to Terminix several time for the cancellation; finally they accepted and sent me a confirmation for the last service. However, still I'm receiving every month a statement showing that I'm owing $157.19. I've sent an email several time but no result; they don't understand! So, in order to get rid of Terminix from my life, today I'm paying this amount which I didn't get a service! DON'T TRUST THIS COMPANY. DON'T SIGN ANY PAPER. THEY ARE NOT RELIABLE!

Stephen McComb

They are knowledgeable, patient, and efficient. Nothing bag to say. The one important thing everyone needs to do is follow their prep instructions and you'll be pest free in no time. It's alot of work but counter-productive if your don't do the work.

Roman Strzalka

This company lacks integrity and at this point I wonder if they actually have employees. In 2019 and 2020, there were significant problems with ants and lack of service. we thought the problems were solved until this year when they have failed to show up altogether. we have called, emailed, and called again since April about ants and wasps. June 30th we were scheduled to have service between 1-5 and the DID NOT SHOW UP OR CONTACT US AGAIN.

Grace Ryals

Terminix has been servicing our home for more than 25 years and we could not be happier with the service. Very rarely do we have a pest problem (which means the preventative maintenance is working), but when we do, Terminix gets right on it and takes care of it.

ASG 416

Spoke to Vibha to schedule my properties clear out. She was very responsive and helpful in every way when I didn't know what the best treatment would be. My two properties were attended to immediately and we haven't had any pest issues since. Highly recommend Terminix

Jessica Maltese

Great service from the technician who came. The service was fast both times and he was very friendly. The problem in our building was solved quickly and without any issues. I believe the technician's name was Bilal. Would recommend.

Keith Dawson

Kushal answered all of my questions and was very helpfull

D D Brown

Used Terminex for about a year and recently canceled my contract as they were charging me $100 more per visit than my neighbors who have the exact same size house. I guess thats how they treat existing customers. To be honest their service was pretty useless and did not correct any issues with rodents or bugs. Also the last visit they supposedly showed up unannounced and performed the service but my security cameras say otherwise. Stay away from these guys

Louise Laquerre

Thank you Kushal! Great work We appreciated your thorough spraying and information. Keep safe!

Martha MacGray

Technician very thorough, pleasant and informative. He demonstrated where there had been activity, and alerted me on what to watch for, and when. He also reminded me that should I find evidence of pests between regular servicing, that I could call and someone from Terminix would come at no cost to fix the problem.

Ross McIntosh

Kushal was very professional, knowledgeable, explained to me exactly what he was using to treat pests

Eric Dewey

The technician that worked at our home today was polite, professional and thorough. Not only did he perform the regular service, he identified a large wasp nest above our front door and took care of it quickly and quietly. Our dog only barked once during his time at our property and that is highly unusual!! I would definitely recommend Terminix and today’s technician to anyone looking to manage pests on their property and homes.

Jane L

Amazing service. Hasnain was knowledgeable and made me feel very comfortable while servicing my home for ants.

marc luis Galvez

Kushal was very helpful, informative and was reassuring on follow-ups and solving the problem.

Rachel Redekop

A route manager by the name of cobie came to my door a few months ago. she was very friendly/knowledgeable, I decided to try out the spray to get rid of my carpenter ants, spiders and pill bugs. Haven’t seen any ants, spiders or bill bugs since they sprayed 3 months ago! Would highly recommend

justin wang

I had been pretty disappointed with the Terminix service to the point where I was about to cancel. There have been missed appointments and the technician they had previously sent to my home weren't really motivated. Thankfully Eddie was assigned to my home for this service. He was friendly, knowledgeable and very proactive in identifying potential issues. I actually felt I was finally getting some value. As long as Eddie continues to service my home I will continue the service. Thanks for all your help Eddie.

Cheryl Wiles Pooran

Eddie was amazing. Professional, hard working and personable. Thanks for the great service.

Andy Lu

Very bad service. We bought a one year contact service. They only show off one time when we pay them. After all we tried to call them but nobody came again.

Roy Montgomery

The Technician that visited my home was full of expert knowledge. I am well satisfied with the service I receive from Terminix.

Judith Midgley

Kushal was here to check for rodents in my house but especially in the attic off of my bedroom. He checked inside and outside thoroughly pointing out entry points in need of attention and plugging up smaller ones. He checked existing bait stations and added and replaced others. He explained all about the habits of the creatures and the remedies he put in place and will write a full report and make sure there is follow up to determine the creature and make sure it is gone. I feel much better knowing this problem is being remedied by such a skilled technician.

Janet Gaines

Did a good job of inspecting. Came when expected.

Ann Smith

Excellent service! Excellent professionals!

gerald Parsons

On time and very professional

C K

Kushal is an excellent Terminex technician. He is the best one to come here so far. I would recommend him any time.

karen ridenour

Yes they did come to my house and now I can't get a hold of them at all and they told me to call back in 10 days I've called for 3 days now and don't get nowhere I'm not real happy but sure wish I could have a call back

John Duco

I had a great experience with the tech that performed my quarterly maintenance call today. He was very respectful and extremely thorough in his work. I highly recommend Terminix.

Tom K

Kushal did an outstanding job. Great customer experience.

Regina Clack

The technicians are always nice and very accommodating. Every year we have baits that need to be relocated because we have done something in our yard, or to our house.

Kenny Lickly

Gary with Terminex had the professionalism and kindness that one hopes for when in need of paid services. No complaints here.

Harry Bergsma

We recently signed up with Terminix and Azeem is great at addressing our issues. He is very courteous as well!

Jay Zhao

Terrible company. Called several times just trying to make an appointment. The person answering the call kept saying someone will call me back. But no one called back. The tools they placed to prevent rats didn't work. Rats still came. Terrible attitude, poor work. Avoid this thing.

Ann Birch

The five-star rating applies to Eddie only. He was great. He came on March 20, 2021 and was here for an hour or more. He was so much more thorough than any other Terminix employee who has come to my house.

Nathan Nunley

Very professional.

Bill smith

Adam from the Greater Toronto office arrived and did a great job making and installing 2 one-way doors over our bathroom stack vents to alleviate our red squirrel problem. We are very happy with the service and the cost also and it has given us peace of mind. We left a message on their answering machine on the weekend and they called us first thing Monday morning and before the day was over our problem was solved. Thanks so much for such a prompt response! Bill and Sally S., Kincardine ON

Carolyn Suihkonen

1...no show no call 2....dont answer their phone or return calls unprofessional Poor services I rate them below 1 star. You sit and wait because they are suppose to be out I reschuled a Dr appt for them .once they get your card and your money your a nothing but before they get it they make all kind of promises they don't keep. So I canceled my card I bet i get them to talk to me now.but guess what their services aren't worth me talking to .So I'll get ahold of another company that can keep their word and promises instead of treating you like the bugs they are suppose to kill that they dont.

chris douglas

Joseph was My sales representative and he did everything he could to ensure I had a positive experience. Joseph made himself available even after the initial sale. He is professional, respectful and courteous. Joseph has excellent customer service and sales skills. Gerratt was my service Technician. He clearly has pride in his work and cares about the customer. He was very informative and he pays attention to detail. Gerratt knows what he is looking for and identified potential problem areas. He is very thorough. Gerratt did an excellent job. Overall I’m very happy with The service from Joseph and Gerratt !

Denise Turney

The man who treated my home for bedbugs was professional, courteous and friendly. The work he did was very thorough.

Sue Mackenzie

Ahnand was 5 star! Very thorough and friendly. Would recommend him and Terminix!!

Gayle Colbran

Fantastic company! The employee that came to my home was super nice and really knowledgable about wild life. The price was cheaper than anywhere else I called. We had a very large racoon living in our attic, they set up a door that would allow the racoon to get out but not back in. She also set up a squirrel door just in case we had squirrels as well. Once we knew the racoon was out, she came back, took down the racoon door and fixed the hole into the attic! Well worth the money!! 100% recommend Terminix Canada :)

Christine Kilner

Always a good experience with Kushal. He listens and takes immediate action on any of my concerns.

Effie Petrou

We have had Terminix for just under a year for our home. The technician, Ahnand is professional, friendly, and knowledgeable. helpful. Answers all questions I have and is very helpful.

Judy Lipinski

Kenny is always fantastic.

John Skears

I wish to acknowledge the excellent service provided by your technician Eddie Bauer. He was very professional and knowledgeable and addressed the issues I was experiencing. Prior to this recent experience I was not sure that I was getting value for the service but I am now very pleased with the service and hope that Eddie can service my home in the future. Thanks Eddie.

prince khan

Please don't waste your money and time with this company for bed bugs treatment. They came to my unit for bed bugs treatment and a.fter treatment we see same bed bugs activity

Joylin Chiang

very perfessional wore his mask very informative very helpful very nice gentleman I am very happy to hear his suggestions and I will try to improve my vent holes

Monica Catt

they came right in a scheduled and they did the work fast and efficiently and they called to check up the next day someone came out did some more work and some more checking and he's going to come back out to get in the basement he could not get in at this time cuz it is across space and he said if I have any further questions call him he was here on time today as well the overall experience has been great and I would suggest them to anyone

Betty Solley

Our technician is supper nice and very willing to Listen and does a good job.

Chris Sweeney

Solid company.. took a while for them to come back out for a free call back, that would be my only complaint.. However to be fair; it is their peak time of the season and they were slammed. Once they were able to come back out, my issue was promptly resolved.

bean liu

Had William come last Thursday. Very knowledgeable and nice to answer all our questions. Good job done!

Paul Kennedy

We had a raccoon chew a hole in our roof recently so we called Terminix and the next day they sent a technician over to take a look. The technician we dealt with was Eden and she was very professional and knew exactly what to do. In the end she got rid of the raccoons & patched up the hole in the roof and all is good! I would definitely recommend Terminix for any kind of critter or pest problem. Thanks Terminix & Eden!

Sydney Shaw

Wow. So the reviews are deleted if the company doesn’t agree with them? I believe others should see my comment. You don’t treat your people that well and your sub par generic based comment doesn’t inspire any confidence that your gonna make any changes. You can’t censor everything. Remember that.

Vikram Rai

Very professional company and technician kushal thakur did very good job

Soul Vibrations

Khushal was professional and very knowledgeable! He has fantastic customer service skills!

Tauseef Riaz

We recently switched to Terminix and so far have had an excellent experience I terms of punctuality, professionalism and thoroughness of its workers.

Dimitry K

In one year of my contract with them they were not able to exterminate ants around the house; after 4 quarterly outside treatments, the infestation level was exactly the same as before and ants were regularly entering the house. On the other hand, they managed to charge me twice for the last quarterly treatment.

Eva Myers

The techs are very professional and know what they are doing. Last year we had a fire ant infestation in our yard. We called them and they were out here within the hour killing the mounds. I was so grateful because I had a 15 year old miniature dachshund that still explored around the yard. If something didn't seem to belong, she would scratch at it or attack it. I knew these ants would hurt her very badly.

Darrin John

Technicians are always so polite, and so patient because I’m not always hanging on to my phone even tho I know they’re coming. And once our “puppy”, who at 55 pounds and a fearsome bark got out to make “friends” with a tech who was not interested in being friends with her, lol, but was super polite and knew just what to do to get her to lose interest (pay no attention). It took me a while to corral her but he still waited and did our service even tho I would have fully understood if he said he had to leave. We have had zero, zero(!) ant invasions since they started and the mice population seems pretty low in our garage too. I have had nothing but polite, positive interactions with their techs, even today when I missed the call and it took me a while to notice his truck! I would recommend to anyone.

Tony Ponny

Great service, reasonable price, fast service, especially when Azeem comes. Strongly recommend to ask for him. He will give you the best advise that will benefits you.

Aaron Goodman

Made the call, set the appointment, Jimmy reached out to us ahead of time, kept us updated about his arrival, showed up right on time, and terminated the bugs, spiders, and ants at our house! Very professional, courteous, and thorough at treating our house! Thank you Jimmy and Terminix for a great first time experience with pest control.

Edward Kasia

Shocking service. Avoid at all costs. Got sold by a fast talking door-to-door salesman who offered a discount "because was in the area", which turned out to be a blatant lie. Full of broken promises and let-downs from beginning to end. They were never in the area to actually perform the promised services, over the course of 2 months they missed 3 appointments, turned up unannounced, and sprayed for ants once which had zero affect. We eventually gave up, they refunded us 80% of our payment and we used a local company who cost half the price and solved the problem within 2 days. AVOID AT ALL COSTS.

David Wolfe

Well done! We had a problem and once they did their thing, our problem was gone!

Timothy Salokar

Payed cash the guys said they would come out to mother in-laws place until problem was solved they came out 2 time's now you can't get ahold of anyone and won't come back out problem was not solved

Barry Munholland

Always professional and very friendly. They have eliminated ants in the house and no other problems have come up since we started using this service.

Benjamin Parker

Ahnand our technician was excellent. Thorough, patient and very good at explaining everything! ????

Gabe Parentela

Kushal was at my home today. I was very impressed with his service, dedication to his profession and knowledge in this field. He went above and beyond and educated me on what to look out for in order to minimize or eliminate future problems. I would definitely recommend, ask for Kushal!!!

James Laflamme

I have been working with Terminix for a while now and they are always great. The staff are friendly and knowledgeable. The work is always completed on time and correctly.

Michael Bodey

Ahnand is one of the best technicians at Terminix. He is thorough and answered our questions. He had good suggestions for dealing with pests. He is personable and professional. We would be happy to receive service from him again.

karim kanji

I have been dealing with Linda for the past 4 years at Terminix and she has been nothing short of professional with all my concerns and requests. I work for a very busy corporation and we have very demanding tenants, and everytime i needed a special request accomodated, she has always been there. If a request could not be completed, she has always offered alternative solutions. Great customer service and very pleasant and funny to deal with. Keep up the great work.

Mihai Culcearu

Jeff from Terminix is an awesome person that provides a great service. Excellent job with successful results. Thank you!

Natasha Gr

Going on five weeks of me trying to get someone to call me back from the Fort Smith, AR location. Multiple calls for texts talking with someone from customer service promising someone will call me and still waiting five weeks and counting.

Andrew Bratt

Terminix is top-notch in all respects! The technicians are knowledgeable, professional, courteous and extremely helpful. I have nothing but excellent things to say about the brand, the Branch Manager, Norm, and the technicians; specifically, Derek. I would highly recommend Terminix to anyone requiring pest control assistance. Thanks guys for your help!

Designer Kush

Had a little ant issue inside and outside. Got rid of it on first treatment. In addition, took care of my wasps making there nest near my roof. Was shocked that it was so cheap and they come as many times as u want throughout the year. Very pleased

Crystal Moore

The technician showed up on time. We talked about what my main issues were and in no time he resolved them. Was also very nice.

Marion Richardson

Never use this service! You CANNOT get out of the contract even if they do not resolve the problem. Do not sign anything, ever! I am a dissatisfied customer. Very disappointed that they cannot get rid of ants without spraying toxic chemicals inside my home.

C Boucher

Elias was super thorough and did an excellent job on pointing out potential entry points for rodents. Took his time and ensured we were satisfied with everything before leaving.

jesse stephens

Quick friendly service for a great price. Took care of all of our pest problems.

Brad Becker

Mark Cecil is the reason I use Terminix. He is absolutely amazing. He is so knowledgeable and passionate about his profession. He is so kind and does a very thorough job. He makes you feel confident that everything will be taken care of and he lets you know how to contact him in case of a problem. He contacted me to remind me of the visit and then he contacted me to let me know he was on his way. It’s very rare to find someone like this these days.

Betty Goseland

They never came back when they were supposed to they never returned calls I dealt with them for one month I've had enough

Lawrence Leung

Eddie did a great job in spraying the barrier. A previous visit by another tech missed some area so when I mentioned it Eddie who was working on my neighbor yard, he took the initiative to contact HQ and see if he can do a quick spray for me. Good job and thank you

Susan Hansen

Our technician, Eden, was excellent. Thorough, responsive and came back until the job was done and the red squirrels were out of my life. I would not hesitate to call in future if need be.

Iva Wininger

He explained slot

mia ilagan

I'm so Happy and satisfied with the report is very accurate. Christine is also very professional and accommodating. The best customer service and will definitely recommend to my friends.

Kim Stepka

Dependable, professional, quality work.

Amjayle Molines

(Treatment was ordered for us by management) The first time a technician came over, he said that all shelves must be cleared and we were not aware of this as we did not receive any details prior to the appointment. We ended up having another appointment booked for a week later - today. A technician was supposed to come in between the hours of 11 AM - 3 PM. It was already past 3 so I called the number listed above. I did not provide an address whatsoever and the lady I spoke to around 3:23PM said that our technician is probably running late. I hung up and waited a bit longer in hopes that she was right. It was past 4 and I called again at 4:25. I think it was the same lady and this time, I told her my address. Again, she said the technician is probably running late. It seemed after "looking" up my address, she saw that treatment was already done. I told her no one came in today and in the end, she said that she can't do anything about it and to call our management (which I already did beforehand and they said to call Terminix). My husband and I have been waiting to receive treatment longer than we have to and our situation with cockroaches is only getting worse. My 1 star review is to reflect the experience I received from customer service. It's subject to change after I get the actual treatment.

Mark Opel

the are the worst in scheduling, showing up,and handling the problem. Here is what happen we moved into this apartment which the people did not remove there stuff,so I told the land lord I would handle that,because his wife just past away and I felt he needed that time to grief ,but to make a long story short my wife and children were getting bit.So he said he had a contract with this lame excuse of a company! so we called them right after I found and caught one to show them the left two types of notes so the inspector would come out to check it out and they sent somebody that had no idea what he was here for,he was nice and said he would talk to his boss,well that got no where,we called again and the set a time again nobody showed the guy was called me rude and set time up for Monday he showed up must have just looked at the bug and notice it was,but did not have tools to inspect,also we talked to him and was rude after work sent us home because they can spread,needless to say I was 2 minutes from house,he left so fast before I could get there in 2 minutes and did nothing,I highly recommend find sombody else,they are losing 2 contracts just in 2 days of poor service, , the suck for trying to be the best

Carole McTear

The Service Technician (Kushal) was thorough with the use of the product, knowledgeable and professional.

Anthony Correro

Very professional and considerate representative and workers! I look forward to continuing our service with Terminix! Thank you!

marla tribble

I had a really good guy at one point then they kept changing people who came. I quit the service because they showed a pic of the house but they never came in and did what they were supposed to do and I was billed for it. So I dropped them.

Diane Kimel

Kushal was here today. Very informative and caring person. He is an asset to Terminix Canada.

Jeremy Finkelstein

We just had an inspection from Terminix employee Kushal. He was very thorough in his inspection. Also, he was very informative about our situation and left me feeling properly cared for. He is also has a wonderful bedside manner and made the experience all the better! Thanks, Kushal!

Sylvia Dienst

This is the first time during our contract that I feel that I received proper service. The technician asked about current concerns and pointed out some potential problem areas. He also eliminated a hornet nest that we were unaware of. I would have said in the past that this company's service overpriced for what was received. However, based on today I would change my mind. I guess it depends on who they send out.

leslie rivens

I called with questions about bed bugs and the rep named Linda helped me and eased my concerns. She explained everything from the nature of the pest to the services offered. She eased my concerns and was very patient knowledgeable and friendly. Will be calling back for service!!

Debbie Ryan

The Terminix guys were very professional and acknowledgable in the field of pest control. I was assured that my home is now protected from the entire list of pests that can invade my home. And if I see anything to give them a call and they will take care of it ASAP! Don't let your home get overran with unwanted guest! Call Terminix today!

Rahmona Skadinolski

I want to take a moment to commend Technician 'D', who takes remarkably good care when servicing our buildings. He/she is thorough, kind, and gives us feedback to make improvements. He/she is invested in the health and safety of our business and we are overwhelmingly pleased with his/her efforts.

Andrea Walasek

Friendly, knowledgeable staff who ensure that you understand what they are doing, and any next steps if necessary.

Ericka Castellon

I do not recommend this company. It is sad to say it but my experience with this company has been only headaches. There is so much miscommunication. But one thing that they do not forget is to bill you for something that was not done. The work was very poor. I am very disappointed. I will encourage the company to begin training. I do not recommend it unless you one a headache.

Cristina A

I have no idea how this business could have anything but a 1 star review. Our experience with them was beyond disappointing. Their “spray” job took all of 10 mins. We’ve never had so many insects around house since they did their treatment. It’s almost as if their product attracted bugs! We’ve had 2 wasp nests, ants everywhere, ear wigs (which we never had a problem with before) and spiders. We called to let them know and they did zero about it. No one came back to inspect or retreat. Don’t waste your money. No professionalism or pride in their work. Their product does not work and neither do they.

marion Schneider

Inspection of Termite bait stations. Tech Jermia Greer provided exceptional service. He is a good communicator and a thorough inspector. Repairing all issues he found on the spot.

Debra DaCunha

Kushal has been to my house a few times. He was so patient with me with all the questions i had. He explaines exactly what he will be doing. He took his time with me and i did not feel rushed like some may make you feel . I definitely recommend them and ask for Kushal he is very polite patient and professional what more could you ask for. Thankyou Kushal again for everythimg hope to see you again .

marlene choleva

Eddie has been to our home twice and both time he was professional, knowledgeable and informative. We trust his service and so far the service has worked very well.

Louise Ruel

This morning, Eddie Bauer came to service my house. He did a great job and I am pleased to recommend him and Terminix-canada.

Tariq Ally

HORRIBLE service and even worse customer service. If I could give a lower score, I would. Signed up with them after a sales agent came to my door who promised the world(don't they all), sounded fair and paid for the full year which was a big mistake. After the initial "inspection", they left some ant traps, "sprayed" my house exterior and deck for wasps/bees/spiders/earwigs/etc. which was what I wanted and requested. Less than 1 month later, both my niece and nephew got stung by wasps while playing in my backyard. After dealing with the kids and seeing a few more wasps, I started looking around, Found a Wasp nest underneath my deck close to my house, an area that I specifically requested being done. I called Terminix the very next day, JULY 19, first thing in the morning, took a while to get a hold of someone but once I did, it was pretty straight forward. the lady from Terminix told me not to worry, I would be put on a priority list and the issues would be dealt with quickly. 1 week later, NOTHING, no phone call, no service call, not even an update. after trying to follow up and getting no response, I ended up dealing with this wasp nest myself. Which is ridiculous after paying over $700.00 for a company to do this. I've tried following up with them a dozen times with no response. Ran into one of their employees doing some work at my neighbor's house(crazy right), now September 16, almost 2 months later in which he informed me that he only did wildlife and not insects. He called his manager and he told me that their sorry and that id for sure hear from someone at Terminix before the day was up. It is now the 17th and again. NOTHING. I will be escalating this matter, but I wouldn't recommend this company to anyone. In 6 years, I haven't seen more insects around my house like I have this year. The ant traps don't work and their spray doesn't either, nothing they've done worked. Not sure if its products or the horrible management. Not here crying, just don't want anyone to experience what I've been going thru, we all work hard for our money and its a shame that a company can be this bad. DO NOT USE THIS COMPANY!! SAVE YOUR MONEY OR USE SOMEONE ELSE!!!

T Purdy

Excelllent service. Brandan is a pleasure to have and take care of the unwanted critters. Best service I’ve had

Tom Jennings

Terminix Canada came up to my house (cold call) saying they were doing work in the neighbourhood. Not at ALL interested in this, and expressed this to the salesperson, but he continued to talk and try to sell me on something I am not interested in. A simple "thanks for listening" would have been fine. Equally concerning... he did not have a mask on. People should not be showing up at people's houses uninvited during a pandemic, especially without a mask. Very disappointed.

untitled1836

Excellent service. My technician today was informative, knowledgeable and friendly.

Wanda Hindman

Everyone that we have dealt with at Terminix has been very professional. They always contact us prior to arrival and after the job is complete. When they make recommendations to us about our pest control, we know they have our best interest in mind. It is for these reasons we give them a 5 star rating.

Doesnt Matter

Their services are fine, the technicians are in fact very knowledgable and often a pleasure to deal with. However their administrative and business practises are a hard 1. My mother initially signed up with Terminix for a season, but they told her it would be for 1 year and 1 year ONLY. English is not her first language, but she can understand and speak perfectly fine to get by, even with transactions such as this. Well on the fine print, it says that the terms will be 1 year + 1 more billing cycle aka 3 month term. We wouldn't have had a problem if they disclosed it. They explicitly said 1 year only. Okay, so disclose that to the customer next time. Unfortunately I wasn't there to read the relatively short contract over at first. As a business owner this is incredible scummy practice. Won't ever be using them and will warn others for this fact alone.

Bahtar Ruup

It has been pleasure to work with Terminix and especially with Azeem. Always when I call for help, I know that will receive the best of the best. Very professional guy with lots of knowledge. Working with ppl is challenging, but he always find the right way to approach and resolve any problems that I may have

Gerald Olds

Carson Jones was great. He told me exactly what he plan for treatment was and why. He expressed concern about the location of the problem that I had, which showed that he wasn’t there just treat a problem. He was there to treat my specific problem. He explained to me the service plan and the treatment schedule. When he was done, he made sure my questions were answered. Very happy with his service.

Blaine Varner

Very thorough job, professional and courteous service. Highly recommended

mark ward

Kushal has been the most professional and thorough technician

Linds E

I don't even know where to begin.?Terminix has come several times to my home, sprayed inside and out and nothing has improved. I still find ants, flies, mosquitoes and spiders. I have spider webs forming everywhere on the exterior of my home. When I've made appointments and have had to re schedule(in advance) I have had workmen still show up at my home, even though I was told and guaranteed the appointments were re booked. They lack MAJOR communication between head offices and their workers on the road. Just an example of a daddy long leg whose been at my front door all day long. Oh and it seems every person they do have show up at your home on the wrong appointment day doesn't speak English even though they are aware it's an English speaking residence.

Douglas Stittle

Excellent service. Eddie clearly explained what he was going to do. Very courteous, careful to wear a mask and keep his distance. He was very professional and knew what he was doing. Great service. Thanks

Kelly Laws

We really enjoyed Jared and the information he gave us. He was very informative, respectful, and accommodating. He answered all of our questions and respected our wishes concerning COVID. we look forward to working with him in the future.

Debbie Denu

Our store at Christian Resource Center has been using Terminix for over ten yeats. Terminix continue to keep our facility clean and safe. Great company to work with for commercial property.

Beverley Heilbron

Overall a very professional organization. I had contacted two other exterminators who never responded to my request. Terminix responded within 24 hours the technician was very helpful and even provided his phone number so that I could text him if the problem persisted. The good news is I no longer have a wasp issue

John Sweet

Very professional and knowledgeable.

Heather Nelson

Terminix has THE WORST customer service. I have been on hold through the automated system for OVER 45 minutes, and I'm simply trying to pay our final bill. We cancelled our service due to the horrible phone service and the sub-par performance of the technicians that "spread" granules. If the bugs were gone, it wouldn't be so bad, but we still have plenty of ants, spiders, etc. in our home. You might ask, "Have you contacted Terminix to report the service?" Why YES, we sure have. Four,,,yes, FOUR times. Each time we had to hold for over 30 minutes. Two ADDITIONAL times, we requested the "call back" option, but never received a call back. Take our advice, save the money, buy the granules yourself. Or, use Mosquito Joes- they are THE BEST!!

Howard yaphe

Signed a six hundred dollar contract. We were told that they would do an an ant treatment and a spider treatment. They did a 5 minute ant treatment set up two traps and left. We have now spoke with their sales person 10 times who keeps on promising they would come back for the souder and wasp treatments but they have not. Big company no customer focus at all.

Barbara

Eden was very professional and helpful. She was empathetic and reassuring, and gave great advice on how to prevent the den in my front yard being lived in again. She went the extra mile!

G Wyer

Technician was professional, knowledgeable, kind and forthright. I would recommend this technician to anyone.

Balraj Sandhu

Very knowledgeable with great service for a good price. Highly recommend.

james craighead

Very professional, very busy but worth the wait. L

Pam Pascot

I was very pleased with Eddie's work. He was very informative about what he was doing and how he was selecting the locations for the bait traps. He had great suggestions about what I could do to augment the Terminix treatments. He was very professional and the first time he was here was so patient with my pesky dog! Initially I also had some minor issues with the administrative aspect of the company but it has improved.

Ty Landthrip

Excellent service...

Angelo Di Palma

Kushal was very thorough, professional and clearly explained the services performed today. He was also very courteous and careful to wear a mask while completing the entire service. A pleasure to deal with.

Ming Leung

Pest control wise - company was great and solved our problem! Customer service wise - Lisa our customer service scheduler was fantastic and a pleasure to deal with. She was extremely knowledgeable and friendly and gave us the piece of mind to book the service and go with this company. On to the day of service - we had a horrible technician who was rude and belligerent on the phone. A manager Neil Patel had to step in and corrected the situation. Apparently the technician was relieved from their job. Aside from the initial hiccup with a rogue employee, Terminix was great and we highly recommend.

Crystal Ganny

We signed up with this company having made specific note with the sales team of the concerns we had (bee activity on the second floor roof) and were sold on a suite of services that they did not provide. When we approached the service tech to let him know that he had not completed the services as promised he stated that he was not able to perform the services. We called immediately to let the company know. Since then it has been a procession of calls and back and forth trying to get the service scheduled to complete what was promised. They are citing significant waits for an appointment although they took our money and never provided the service. We are very disappointed, currently waiting for a manager to call back tomorrow. Had we not been home we never would have known that they did not even come close to executing as promised). Terrible way to conduct business. EDIT Since this post the manager Rob contacted me. Rob was polite and empathetic and we cancelled our services without penalty (I increased my rating from 1 to 2 stars based on this interaction). Someone also followed up on this review. I hope they are able to correct the issues with communication and discrepancies in service provision. I can't speak to the efficacy of the product as we didn't get all of the services.

N. Z.

Great service. Very professional. Immensely appreciate all of their help in removing an odorous bird's nest from a very difficult to reach area. Cannot say enough in how much their difficult work is appreciated. I wish them the very very best always.

Petal Douglas

The technician was very knowledgeable and informative. It was a pleasant experience. I would recommend Terminix to my friends. Thanks Ahnand!

Anna Romano

I share the same experience as Tariq paid $650.00 for nothing. In the summer I had to buy more products on my own to remove the ants inside and outside of my house and deal with bees as their method obviously did not work. NOW I am dealing with roaches inside my home. I have lived here 26 years and have never seen all these bug problem. How do I get my money back or at least help me with my roach problem at no further cost? I would recommend never to do business when salespeople come to your door. I thought Terminix was a respectable company but they just took my money and never came back to follow up. Is this a scam?

Gordon Morton

Technician Kusha arrived within the appointed time. He was very courteous and professional. He explained in detail what remedy he was going to use to treat my ant problem and how each component worked. He is obviously very knowledgeable about pest control. I highly recommend this company.

David Tasler

He really told us what to expect over the next 2 weeks.

Shawn Ineson

Excellent service with a very knowledgeable, helpful staff. Azeem, Gene and Manny are all professionals with many years of experience behind them.. They not only treated the situation but helped educate us as well. They are also true gentlemen - something that seems to be lacking in many service industries today.

Zhang Eddie

Ahnand is a nice guy, professional and responsible and also he is knowledgeable and gentle. Answered my questions patiently. Highly recommend.