You have the opinions of real people who bought the products of The Home Depot (Pest Control) near Chilliwack (Canada).
Now the firm gets a rating of 4.2 stars out of 5 and this score was based on 127 reviews.
You must have seen that it reaches an opinions average is very good, and it's founded on a large number of reviews, so we can say that the rating is very accurate. If many people have bothered to give their feddback when they've done well, it works.
You know that we don't usually stop to set reviews when they are good and we usually do it only if we've had a problem or incidence...
This Pest Control belongs to the category of Home improvement store.
Awesome customer service! I was being helped before I looked for help!!
It's got everything you may need for painting and paint prep
Clean, friendly
(Translated) Choice varied, staff available. Rental of tools on site. (Original) Choix varié, personnel disponible. Location d'outils sur place.
Found what I needed.
Indoor shopping. Love it
Good place to get your Ryobi fix!
A typical Home Depot. This one is smaller than most. That means they won't quite have all the stock and variety a larger one has.
(Translated) Great i find everything i want (Original) Super je trouve tout ce que je veux
Shopping on a Wednesday morning there was no wait to get in, and the experience was much as always, though it is clear that the in-store pickup desk is a more important part of the store than ever before.
My second home...
Has most everything a d.i.y. would need for around the house
If your feeling pale, home depot will sell you a pale an even a lid to put a lid on things, 5 gallon, handy to have. So get one.
Excellent service from friendly staff. Great selection of products.
Typically like every other Home Depot, they have the stuff, staff sometimes don’t know what’s up...
Everything I needed
Best place to get home renovation materials and appliances.
Good selection of product. Friendly staff
Very helpful staff
My first time there was a few weeks ago. Staff were very quick to ask of we needed help. Friendly service.
Always has friendly and knowledgeable staff to help. Great selection and fantastic pricing!
Clean and organized, helpful staff
Helpful staff, usually have anything your looking for
May as well fire everyone and just keep the cashiers. It's next to impossible to find someone for help. Lowe's is the place to go.
Staff is unhelpful and rude. Have shopped here multiple times and employees act like they are doing us a huge favour by answering our questions or pointing us in the right direction. Kent has been our new go to
Got my home defense pro from there
Great place to shop...lots of sale items and always good quality or better products and equipment. They also have tool rental and other equipment rentals too. Staff are great and management seems to have this store running in top shape. All round great experience....as always. ☺
Amazing staff! We would never get the same service in northern NB.
Always have what I need, clerks are knowledgeable and the dog can come in but it sometimes takes too long to get a key cut.
Good hardware plus store but really difficult to get assistance.
Cheryl in appliances: Cheryl: Thank you so much for the great deal for the fridge and stove you put together for Marilyn & I. Home Depot should be very proud of having employees like you working there. It's always a pleasure being able to talk to you in the store. Cheers, Ken & Marilyn Mullins
Friendly and helpful staff
Good experience from picking out wood needed to getting it cut to receiving help to match up hardware needed for my project. ????
Product selection is lacking. Good for small projects, but if your'e looking to do a major project, use the 137th ave store insteaf
Everything that you need for your home, at affordable prices.
Great selection of things for around the house. Ended up walking around for a few hours window shopping (bought a couple needed things) and the experience was good. Really good customer service, everyone was very helpful.
Friendly staff and easy to find your away around
Occasionally useful
Some of the best staff ever..... Been shopping there since it opened and have gotten to know a lot of the staff. The ones that have been there for years are super knowledgeable and will bend over backwards to help you.
Terrible service. Lots of staff but they are not very knowledgeable.
(Translated) Good service bravo (Original) Bon service bravo
I went there to swap out a cartridge on a dripping kitchen faucet and was helped out by Chris and Riley. These guys were the best! They saved me lots of time and money with thier help and were great all round. Top notch service; this is my new hardware store.
Really poor customer service.
Friendly staff, usually clean and very well stocked.
Staff were helpful with what I was looking for, even though they didn't have what I needed they pointed me in the direction of alternatives
We checked on Halloween decorations, unfortunately not so much this year, I guess COVID affected ???? But we liked it anyway and there was a great display to do pictures!
Great quality, huge selection. The staff is helpful and knowledgeable. We buy a lot here.
Not to bad
Slow service and was no too much people in there
I love that their website will tell you where everything is in store. By far the best (even better than Canadian Tire).
Friendly
I went to find my new porch railings and an associate named Patrick was amazing his customer service was bar none. He knew exactly what I wanted and got it for me. He was such a pleasure to shop with. There should be more associates like him.
Awesome paint section and very helpful staff!
Friendly service and all.staff.wearing masks. All patrons too.
Jim in tools. He gave me the best service I’ve ever had in a Home Depot. Thank you. Too bad every Home Depot employee wasn’t like him
Great savings and deals
Usually has what I need.
Always helpful. Rather easy to navigate store. Nice and easy self checkout :)
Curbside pick up. Make your order the day before. Backed up with orders.
Great selection of light products and bulbs
The staff were amazing! Very friendly, very helpful! One staff member, Robert I think his name is, helped tremendously with a door knob with lock. Another staff also was very helpful when we looked at storm doors. Other staff approached us on their own and asked if they could help us!! The store itself is nice and well stocked. We live about 2 hours away from St Albert, and we will go back there again.
Bag of rocks and a bag of dirt procured early this morning. Should make the rest of the day productive ????
Has everything I have needed, helpful staff. Couldn't ask for more, really.
Good!!
Very big place. Unless you can find an employee to help you find what you need you are going to do a LOT of walking.
Always find what I need and more.
Really helpful staff. I was looking for door knobs and the team member was very helpful in my decision making! Thank you
Since we are renovating our house we shop there a lot. Very friendly and helpful staff. Great store!
Has everything I needed & knowledgeable staff
Helped us out the other day met 2 really nice people in line joked around about covid rules........ Lumber is more than gold!
Great store
It’s Home Depot, typical depot with pleasant staff and fair prices
The smaller size of this home Depot means that you won't find the same variety of in stock items. However, you can do online ordering with free pickup here, often overnight. Pricing is standard for Home Depot, competitive but keep an eye out for sales. The quality of professional advice can really range from poor to excellent depending on staff on duty. I have had days where I couldn't find any help and others where there were several offers of assistance. This particular visit was very busy but checkout was efficient and everything I needed was in stock.
Expensive
Staff is great ! Helpful and friendly. If they don't have an answer to your questions, they will find someone who does. Store prices are competitive and they match prices if higher
Its a good place to shop, the staff is helpful.
Generally a good spot to get hardware and tools etc. If you need a straight board i would look elsewhere.
Good selection Good hrs of business
very helpful
I wish I could remember the name of the lady that assisted us with our questions but she was fantastic.
Friendly staff competitive prices.
The one older lady that works by the pro desk is amazing. Wish i remembered her name but she deserves employee of the year. Everyone else is great too but she stands out!
I was putting a new 220v plug in my garage and couldn't figure it out. Miles at the Westmount Home Depot assisted me. He counseled me in store and answering the phone, and screening pictures of four(4) service panels. Miles quickly determined that the reason I had lost my 220volt capability in my garage was because the Master Electrician I hired to put in a new service in my house 12 years before had put the breaker on the wrong slot. MILES saves me a lot of money and time, and made me want to shop at Westmount Home Depot. Thank you. ????????
Excellent service, helpful staff
Ordered online and used curbside pickup. Overall the process was easy and pleasant except having to wait 20 minutes after arriving for my purchase to be brought out to my car, especially since I was the only curbside pickup at the time. Previous in-store shopping has been good except the floor staff are often over eager to "help" and it feels like they are hovering. This make the shopping less than ideal for me. When I need help, I rather go ask someone than have them watching my every move.
Jody in was so kind and helpful in helping me find a cabinet for my kitchen. She is a real professional, enjoy your day off tomorrow :)
(Translated) When I want Beau bois for my renovation projects, I always go to Home Dépôts. The indoor warehouse is a must. It's a little more expensive, but it's worth it. (Original) Lorsque je veux du Beau bois pour mes projets de rénos, je vais toujours chez Home Dépôts. L'entrepôt intérieur est un must. C'est un peu plus cher, mais ça en vaut la peine.
Super friendly staff and ALWAYS very helpful. I think other stores could learn from this store
Large selection. Moderate pricing. No complaints.
This place is great to get tools at!
How is it that this store (north bay location) knew it was open on Friday June 11th for in-store shopping and still did not have enough staff to cover curb side pick up for customers who have made orders days prior to the store opening. Was actually told today that they could not tell me when the order would be ready and when I said I wanted to cancel it, because it was taking so long, the staff member got short with me. This is not the first time we have had an experience with this store and staff members just not caring or being ignorant. And also I was astounded by the fact that your staff would let a 300$ Online purchase be canceled without trying to fix the problem. I thought keeping a customers business was the name of the game here. Next time I’ll order from Sudbury and have it delivered to my home.
Such a disappointment with trying to receive new flooring. Ordered and paid for carpets for my stairs in Sept. Installer arrived mid Nov and tore up my carpets but could not replace b/c the carpet was the wrong size. It is now Jan. 2020 and still no communication about when I will get my carpet. Stairs have nails sticking out and pieces of underlay that have tripped me and my family on the way up and down the stairs. It is a safety hazard and looks terrible. Had to cancel xmas gathering at my house due to this fiasco. Luxury vinyl was ordered and paid for the same day in Sept. No communication about when this will be installed. Dreadful service. Clayton Park Home Depot in Halifax, NS.
They perform at or near expectations. Nah, they're great.
A+
Staff is hit or miss. Most of them younger. Smaller hardware store much better if you need advice.
Extremely indispensable location for all people Professional and friendly staff
I always like home depot. Friendly staff and quality items even though a little pricey at times.
Great deals on new toilets
Worst home depot! Customer service sucks!
Great store Great location. Very friendly staff
The material we need for our project was not available because of the area. So maybe call and ask about the materials you just incase its available. A slight waiting period Maybe your only option.
I want to say go if you need advice or service but the lack of is what made me never go back. Much better hardware quality, service , price nearby.
Friendly staff and good prices
Helpful but few employees
This place sells high quality rats
The staff are polite and helpful, even though sometimes hard to find. The variety of products is excellent. I believe if you're looking for a tool or any stuff for your home, you won't regret going there. By and large, I enjoyed this store.
Decent hardware shop. Good customer service. The only reason I don't give it 5 stars - faulty app. It sometimes shows inventory that doesn't exist.
The ladies in Paint are amazing, the main dude in windows is great. The guy in Electrical always tries to help. The rest meh but hey they try.
It is what it is.Decent selection,slightly overoriced,subpar customer service
It's a store I go to to get things for home, the biggest selection in town, and the staff are always getting better it seems.
The WORST shopping experience EVER. Not even worth 1 star. Whatever you do, DO NOT use curbside pick up from Home Depot. Orders take way too long. (It took me over 7 hours for someone from Home Depot to tell me that all I need in my new Ryobi battery operated glue gun was the generic glue sticks that we should purchase from a local craft store.) Do yourself a favor and shop at Home Hardware who are set up the proper way for curb side.
Great service
It was busy and still received Great service at the paint counter
I love home Depot. We've just done a home reno and pretty well bought everything we needed to do our whole place with just this one store.
Great hardware and more.
In 2017 the Courtenay Home Depot had the best staff ever. They were so helpful in all departments. The lumber department helped me build and finish many projects
Love this place. Great selection and service.
(Translated) More than good !! The people who work in this store are very nice and available !! (Original) Plus que bien!! Les gents qui travaillent dans ce magasin sont très gentils et disponible!!
Get go to store for many home projects. Use to always get my cleaning tools here but not any more as they discontinued alot of the ones I found work best. Do not like the style of ones they have replaced them yet.
Jus like every big box store, there's never an associate around when u need one and they are sometimes weirdly out of stock of that one thing I desperately need. Despite all that, the staff I do find are helpful and the stock that I can purchase, can been easily returned when I ended up buying the wrong thing.
Found what I needed. Store was clean and organized. Lots of parking spots.
Good selection and prices. Great staff. Look for good deals at the front of the stores between tills
Wife and I go here so much we call it date night. Lol. Perfer home depot to rona tried to be loyal to Canadian brand but product and service is better at home depot. Guess this is a mote point as rona has been bought out by lowes.
Good freìndly service in a clean atmosphere.
Great selection, marginal service. I couldn't find a decent check valve for sump pump. I went to plumbing supply shop.
Awesome customer experience and service
Best place for shopping and everything ????❤️????
I did finally find what i was looking for but i had to walk the whole store passed a number of customer service people and not one of them ask if they could help me.
I went for plumbing supplies. The woman who helped me was very knowledgeable and helped me pick the right parts for the job
Great tools had for long time love them, and they are nice people
Great Home Depot, loads of knowledgeable staff. I wouldn’t go anywhere else’s.
(Translated) Associate advisers very affable Large aisles very well identified materials On smart phones very easy to find the required items (Original) Conseillers associés tres affables Allées larges matériaux très bien identifiés Sur telephones intelligents très faciles de trouver les articles requis
Home Depot has a really nice selection of garden plants, flowers, planters, baskets and lawn care products like fertilizers and weed killers. Prices are competitive. I don't think the watering systems that they have are the best so some of the plants definitely are in need of some TLC when you get them.
(Translated) Good service (Original) Bon service
(Translated) Lots of choices but sometimes it's hard to have a clerk or help (Original) Beaucoup de choix mais c'est dur quelques fois davoir un commis ou de laide
Best place to shop in red deer for hardware in general
Seems nice new
Big shout out to Home Depot Sarnia Manager who truly helped us on Saturday❣❣ Thank you!!????
Just went in to buy a light fixture and can of paint, and Holly rang us out and she was the nicest cashier, so friendly and sweet. Left the store in a great mood because of the interaction!
Best place to go in the valley when you need multiple household items. If I had to choose two stores to shop at up here it would be costco and Home Depot.
This is a dangerous place for me: it's like a toy store, and I can't walk in without buying something! This is where I bought most of the materials I've needed for various renos and projects around the house. I appreciate being able to pick out my own wood in the clearly-lit, well organized aisles. I've bought quite a few tools here on sale, but normally the prices are bit high.
Nice people they help when u fine them but the place is great
bon service
Great staff (mostly)! There's one standout guy in flooring who gave me enough really good advice to very successfully do two rooms of ceramic tile. Conversely, there is one extremely rude lady in customer service though (short dark hair), who is combative and confrontational, despite the fact that her colleagues and supervisor are always willing to help! Otherwise Home Depot Cornwall would get a 5 star.
Items were available usually in about 6 hours or less during the lockdown curbside shopping
My husband called the hardware department for help with flooring staples for a Bostitch machine. He got a lady named Leslie who was extraordinarily helpful. We would ask for her personally should we need information again.
Great customer service and selection
Typical big box hardware store. Usually better pricing than the smaller chains but not always.
Very friendly. Helpful staff, almost always willing to make accommodations to ensure you've gotten the best service and found what you need ????
I stopped in to buy a weird round light bulb. I was surprised they had it.
Don't know why the nice guy attitude, must of had a few...
Well kept store and excellent customer service.
(Translated) Excellent place everything seems at very good price qualified and professional staff (Original) Excellent endroit tout semble a très bon prix personnel qualifié et professionnel
Do not shop here if worried about Covid 19. I ordered 1 item online for curbside pickup. Got email saying would be ready shortly. Drove 45mins and item/order was not ready. Customer Service was unwilling to grab the one item as other orders were before mine. She offered to cancel order and for me to come inside and buy the item. How lazy and unprofessional to put staff and customers at risk instead of simply grabbing the one item.
Was able to get what was needed with the help of a home depot rep.
Has everything you need. A super, warehouse style, hardware store. One of my faves.
Awesome customer service
Never been overly happy with costumer service
They’re very attentive to customers today. Garden Center last was smiling at customers, Tools guy asked if he can help me find something, and cashier was all smiles and very helpful, even got me a small box for my purchases. Great job!
This store is pretty big. It should have everything you need. Great to walk the aisles and get ideas for projects.
Love coming here, store has many options and different products I need, but sometimes other customers I find are a bit ignorant sometimes. That said I feel customer service here is top notch and ladies at self-checkout are so pleasant and always willing to help...4stars firm
This place has everything for your renovation needs Very friendly and helpful staff
Usually find what I need.
This Home Depot is a small one so doesnt carry near as much stuff. Almost every time I go here I have to go elsewhere to find what I need.
It is ok, but very small store which selections is limited.
(Translated) Order its ok well refund very good with the good info superb (Original) Commande sa vas bien remboursement très convenable avec les bonne info superbe
I keep going back, friendly, knowledgeable staff.
This location is well stocked and very clean, with lots of room for distancing. Every employee we encountered was very friendly and helpful. 5 stars.
Good selection.
Tools
Clean, organized and friendly staff. Good place for most needs.
Fantastic staff, very fast, helpful, and friendly service by people who know what they are talking about.
My favourite hardware store
Super helpful staff!
Price increases are very evident comparatively from last year. However, I really do love the customer service in this store. I give it 5 stars for great service.
Close. Lots parking. Friendly staff.
Hands down the best home depot I've been to. Help is everywhere and the associates aren't afraid to make sure you are finding what you need. Good prices and lots of stuff.
Helpful staff...
UPDATE: don't ever buy anything at this store again. We ordered and paid for an LG washer and dryer in March because we were told it was in stock and we still don't have our set. Should not have to pay in advance! update: getting an upgrade for the same price and rightly so.
Can't get ahold of anyone. On phone for bath and kitchen for 25 mins then hung up on. Won't answer customer service. Poor poor customer care
Good selection. Very helpful.
One stop centre for all my gardening supply
Don't buy a yard machine!!! I broke a r Tire on mine and the guy who sells...the tractors blast me with attitude for asking for a replacement part on his own tractors.... They don't have any parts for there own tractors...
Curb side pickup is very disorganized. They should look at how Canadian tire is managing parking lot traffic. Management of this location appears apathetic.
Awesome looking for flooring . The lady I dealt with was a far better experience than I had at Kent in sackville.
The Red Deer location is starting to feel dated and tired. Selection, customer service and support is pretty much the same as Lowe's. Prices vary between pretty good to above average. Never my first choice, but seldom my last resort.
Does anyone else turn invisible once they walk through the door? I can't be the only one... It makes it very difficult to get any help finding things in the store.
They have 4 t squares in inventory, can't find any. Ask a representative and it looks in the same places, can't find, calls another representative. It looks in the same too places, spends 2 full minutes looking up and walks away. Thanks home Depot for wasting my time again. Not going to be duped a 3rd time. Good day.
Most of the staff are great, slightly harder to find someone more more knowledgeable on weekends. But all very friendly. Clean and well laid out.
Drive thru more organized than Lowes quicker pick up too
Always well stocked with almost anything you could need for repairs or renovations.
Helpful staff, good depth of hardware, tools, building supplies, fixtures, etc. at reasonable pruces.
My parents love it here! Great service both online and in store. Definitely recommend using their curbside pickup especially during these times
Big. If you think it's at a Home Depot, they'll have it.
Always a great experience in this store!
This is the easiest place to get home improvement supplies. I use the app and all you do is pick the location you prefer and it tells you exactly where the item you are looking for is located in store. I go there alot and have never had to wait in a lineup to check out, they are very efficient and all staff are friendly!
Ummmm not much help .. they avoid a customer who is trying to get there attention .. lol she walked away saying no idea you will have to ask someone else
I am always asked if i want help when in the plumbing isle and i always end up with the guy that thinks he knows plumbing trying to tell me how to do something when they dont have the parts i need to do the job. As a journeyman plumber i know exactly what i need to do the job and how to make what i need when the parts i need are not avaliable and i have something else i dont need available. after i curse under my breath about why i am paying 10 times more for something in home depot because my supplier isnt open on a long weekend i have to deal with a guy trying to tell me how to do something that he doesnt know how to do and then has the nerve to tell me im doing it wrong and to use parts that are not legal to use within the city limits. after wasting time i go to Rona or Co-op which usually has the parts on the shelf i require
The new norm, big line ups to get in, there was dog poo in one of the isles which I was so blessed to step in, but the service was amazing. Everyone was helpful, cheerful, and knowledgable.
Good service rented what I needed... it's home depot
I went into Home Depot looking for a square cover for a plug. That was in aisle 10. I wanted to put a foam square under it because although it's inside, the cold comes through. That was in aisle 20 under Roofing and insulation. Marketers and plannagrams aside, don't these people ever use common sense when planning our better still, ask the customer. The insulators for wall switches and plugs should be with the wall switches and plugs, in my opinion. If they think my wandering the store to find them, they're wrong. I'm more likely to leave.
Staff not terribly knowledgeable or helpful.
Excellent service.
The associate went above and beyond to help us.
The tail of business is people behind the scenes this place did not empress me much.
I have bought our pt decking here for 2years. It comes in soaked. Got around 15-20 lifts of it. Nothing but a problem. Mostly great local people working there. BUT I have spent 2 years running around changing our wrapped boards for our customers. . PLACE IS RUN LIKE A USA. BIG BOX STORE. ABSOLUTELY NO CUSTOMER SERVICE AT ALL. ..ALL I wanted was them to come good for our display dock. AND COULD NOT EVEN CALL ME BACK. I've switched to a CANADIAN STORE AND SAME PRICE BUT 10X THE QUILITY. JUST BEWARE OF THIS PLACE. AND I SPEND 70K A YEAR THERE. N NO CALL BACK. NOT TO MENTION LOTS OF MY CUSTOMERS ARE NOT AT ALL HAPPY WITH THERE STAIN... JUNK
People don't know how to read the one way arrows on the floor but the store was fine.
Not one person offered to help but with covid i was just glad to get in the store get what i needed and didnt have to wait in a huge line
(Translated) The worst store to respect the stores (Original) Le pire magasin pour respecter les magasins
Quality of the product i purchased was far better then what Lowes had on hanf
We have been extremely disappointed. We bought a refrigerator and the sales contract said our old fridge would be removed as part of the deal. When the new fridge was delivered the guys said they couldn’t take the old one. I went to the store (after my emails were not answered), talked to salesman. He emailed someone higher up and still, almost a month later, old fridge is standing in my house. Seems they got our money and now want us to disappear. I will never purchase anything at Home Depot again,
Always have the best plants....
Lots of staff will are very friendly and helpful.
Tool exchange. No problem. Excellant customer service.
Huge inventory and helpful staff
Lumber is outrageous in price and all twisted as the picture shows
(Translated) Nice big shop! Everything your heart desires! Staff very friendly! (Original) Schöner großer Shop! Alles was das Herz begehrt! Personal sehr freundlich!
I was looking for 1" X 4" X 72" pine. The two boards on the shelf were bowed worse than a dog's hind leg. It was then a sales associate (Josh?) approached me and asked if I needed help. Explain to him what I needed, he suggested a different wood. I had a look at the wood he suggested and decided that that would work fine. He then cut the wood for me as he said they had free cutting at this time. Instead of leaving the store empty-handed, I left the store more than happy!
People are really friendly. There's always someone saying hi and asking if you need help.
(Translated) More expensive a can (Original) Plus cher un peux
Good selection, friendly and knowledgeable associates make this location of the chain enjoyable to shop in. There are good Covid-19 protocols in place so we feel safe shopping there but you can also order on-line and have items delivered or use their park and pick up option.
A man's world!
Always able to find what I am looking for. Very helpful and friendly staff
No real sales .....so be prepared to pay regular prices, which really aren't too bad. Staff are not so knowledgeable. So be sure to know what you want.
Typical Home Depot - as in many of the large box stores the employees do their best and they do have a great staff. Some products are decent others okay.. but generally good value for what you pay.
Hard to find a person to help out
Nice supply store for housing needs
Went in & they did not give me the promised 10% promo discount
Very good
Inventory of appliances is non-existent. Everything can only be ordered. Even the store floor specials are only for ordering, go around the corner to a real appliance store.
Always have what I need when I need it! Great service.
Kyle in the Kitchen and bathroom department is truly talented and experienced in kitchen design. Great customer service
What can I say? If you have something you need to fix around the house, this is the place. I've never yet had a problem finding the solution here, well... other than sheer size, and the fact that I always find something that reminds me of another project that I have to get around to. :-)
The sales associates are always so so helpful and lovely. Going into Home Depot stressed out about a project and I ALWAYS leave happy and reflective upon all the positive interactions I had there, or the knowledge they shared with me.
Was great
Staff are friendly, lots of parking and well-laid out space.
Great service. Employee in the appliance section was very helpful and pulled a few strings to get me a stove with very expedited delivery.
expensive...
A huge hardware store with an excellent selection. I really like their garden centre too
This place has all you home repair needs.
I could stay in there all dam day
Materials for projects at home.
Friendly staff. I was able to find what I needed quite fast.
The rental department is mostly good, beware of the following: They will add tool insurance on top of the rental price (Other tool rental places in R.D. do not) I got hit with a ~$30 insurance charge on a $100 rental. Also make sure the tool rented is fit for service. I rented a concrete grinder and the dust skirt was 1/2" too short. This results in dust blowing everywhere even if the vacuum is connected correctly. They also have technical issues adding your rental onto your Pro card. I'd suggest getting a print out of your rental agreement, and reading it before you leave to ensure they did not add insurance.
Pretty good store with reasonable prices
Love this store. Much better selection of tools compared to the one in Saint John.
Easy to find what you need and no waiting in line.
great selection of appliances and all you will ever need for your home.
Good
(Translated) Quality / price and good service for bathroom. Even if the work ended at 5am for an employee in the bathroom articles, she priced the time to serve me until 5:15 with a smile. (Original) Qualité/ prix et bon service pour salle de bain. Même si le travail se terminait à 5h pour une employée au articles de salle de bain , elle a prix le temps de me servir jusqu'à 5h15 avec le sourire.
Waited for service in the bathroom section but no one was around. Staff in the appliance section was not very knowledgeable too possibly new. Customer service was a little intimidating. I wasn't sure how to use the home depot card and …
Meh the prices are ok and the women in paint are awesome.
Great, but wish summer stuff wasn't put away so soon!
Good job
Not my favorite, but still convenient when in the area.
Awesome Customer service
Shipping and receiving. Tuesday Nov. 17/20 @ 21:15 I don't haul flowers. But I helped a good friend out, I forgot how low truck drivers are in life. Rainbow Greenhouses is a good company to work for, knowing when I leave the greenhouse the next place I go to is you. And than every body is wondering why it is so hard to get a not just a truck driver but a good driver. I hated the way the people at this store made me flee. Now I have not been to any other store's to deliver, and I don't think I will likely make that mistake again if I can help it.
Takes a while in line
This is my place to go for my homes needs. Good service, friendly helpfull staff. Decent prices. Good hours. Wide isles. Good layout. Easy to find stuff. I love this store
Great place for renos
(Translated) Very good service and good price (Original) Très bon service et bon prix
The only reason I go here is because of the selection of pretty much everything. No one else offers what they do. No staff--NONE- ever want to help you. I can not stand giving this company my money
(Translated) By far the best customer service and a lot of staffs on the floor (Original) De loin le meilleur service a la clientèle et beaucoup de staffs sur le plancher
Tried to order $20 fan online but they wanted an additional $21.51 to deliver it 4 blocks! So ordered it online for a friend to pick up as due to health I can't go out. Arranged it over phone giving order# and friends name. Friend was refused to pick it up! Asked to speak with manager but employee could not hear me over loud fork truck. Still waiting for manager to call. At their 1-888 they say due to covid they have large number of calls so hang up and try again! Then on facebook messenger no reply at all. Dealing with ghosts ! Never again.
Poor service
????
I got double charged $300 and I was told that it could take up to 37 days for me to get my money back. Why am I, as a Customer, suffering because of Home Depots faulty debit machine? Absolutely disgusted with the service. This is $300.00...not pocket change. Give me my money back! Horrible staff, horrible company. I will be taking my business to Rona...
Nice store but employees dont know where nothing is. Was sent to each end of store 3 times to find garden ties
Prefer going here than other aces due to the selection
Well it's no Rona. Which is to say, I actually got my stuff and didn't have to call head office.
Damaged my new washer and dryer and DID NOTHING. Purchased a high-end washer-dryer. Waited 3 weeks for delivery. They delivered it but scratched, and I mean scratched, both unit while installing. Very incompetent. They said I would be compensated for the damages. Took photos, my name and everything. No one ever contacted me. I phoned Home Depot 3x to try to resolve. Nothing. I will never, ever buy anything from there again.
Good quick place and easy to find. Parking is a little bit limited but not so bad.
Home depot and I have a love/hate relationship. I love the convenience of the things they carry, which are many. I hate the inflation of cost on most things and lack of skilled employees, altho it's not that there aren't good ones working there. I find many items to be 3 or 4 (or more) times what they used to be at smaller home improvement stores that the monsters put out of business. You really have to be careful on most things because of this disgusting over inflation. I have also found that Lowes is no better and in many cases even MORE expensive, believe it or now... so yes they are convenient, but it comes and the cost of your first born child lol. I miss the days of Totem lol.
You'r on your own
Dumbest place I've been go to buy a couple things no one could help me find what im looking for. they got help wanted sign up so I go grab one try and give it to 3 ppl so called in charge and they all tell me to go home and apply online like I have my resume right here dumb assess can't just take it. so put on your help wanted sign ONLINE ONLY. Best way to put it don't go here
We are a 60 something couple from Ontario, who are renovating our new home here. A couple of days ago we were in Home Depot with a massive list of plumbing and …
Service was good even though visiting any Home Depot, these days, is a confusing challenging mess to enter for contractors.
They have everything I need. But at times I still go to our small local stores. They deserve our business too
Home Depot is always great to shop at, great selection fairly good prices. This store I find always clean and check out is quick
Friendly staff and they always have what we need or at least can point you to a place that will have it!
Best place ever, great customer service in tow
Tool rental dept is a. 1. Roger and Terry are tops gentlemen!
Great selection and the staff are ever so helpful. I had a project in mind and was not exactly sure what I needed, the staff are so helpful there, they were able to fix me up with everything I needed. Each time I walk through the door a staff member not only greets me kindly but asks if I need any help finding anything within minutes of entering the store, great customer service!!!!!!!!!
(Translated) Excellent service (Original) Excellent service
It's a home Depot, found what I needed, staff was more helpful than most home depots I've been to!!
Friendly and helpful staff. Excellent product selection. Need for more expansive lines of sanding discs/belts
Big box store. Has lots of stuff, but can be hard to find what you need. Staff are hit or miss as to how helpful they are or whether they know what they are talking about. I will probably go back when I need something.
Awful experience. Terrible customer service. They kicked me and my toddler and puppy out right after we arrived. Both the toddler and puppy we're calmly in the cart after much preparation. Will never shop here again.
This place is great. Returns are a breeze and very accommodating. This Home Depot retains quality employees that are very helpful in knowledge, products and customer solutions. I prefer this home building supplier to any others in the area.
I was great place 2 shop way better then Lowe's
Customer service, and quality of wood has improved significantly recently. Lots of staff willing to help and seem happy to do so.
It has to be my husband's favorite place.
Love this home Depot. Friendly staff
This is my favorite store. I can imagine all the DIY projects that I want to make.
I have never had a person ask if I needed help..they see you and run away..
Not forcing a mask on me you get 5 stars for that!
Staff have terrible attitudes in that store. PLEASE OPEN A LOWES IN RED DEER. Still the biggest joke in the Home Depot chain. I saw two staff in their 40's or 50's walking arm and arm past a line of customers on Sunday feb 19-2017. Oblivious to the fact there was only one till open and ten customers waiting to buy crap. They have the biggest idiots working there.
(Translated) Superior customer experience! I was looking for a good quality bbq and unfortunately the ones in my budget were out of stock for a little while. After explaining my situation with my previous bbq (entry level which rusted very quickly and became unusable), the employee on the floor offered me the demo model. Very satisfied with the bbq and the customer service. I have always been well served at this branch. (Original) Expérience client supérieur! Je cherchais un bbq de bonne qualité et malheureusement ceux dans mon budget était en rupture de stock depuis un petit bout. Après avoir expliqué ma situation avec mon bbq précédent (d'entrée de gamme qui a rouillé très vite et est devenue inutilisable), l'employé sur le plancher ma offert le modèle demo. Très satisfait du bbq et du service à la clientèle. J'ai toujours été bien servis à cette succursale.
Absolutely a life saver they had 99% of what I was looking I have made so many improvements thanks to Home Depot
Home Depot has really competitive pricing, check online before you buy at just any hardware store. That being said, some of the smaller household items are expensive compared to other stores. Home Depot offers do not pay for 18 months, no interest which is great if you have a Home Depot credit card. Make sure you pay every month, at least the minimum or they will charge you interest. I have always paid every month when take part of the do not pay offer and made sure to pay the balance before the 18 months and have never had an issue. Staff is helpful, not always well informed though. This is a store I frequent.
I had an appliance delivered, which includes removing the old appliance. Not only did they not take the old appliance, the staff at the store was ride, unhelpful and unprofessional when I asked for assistance. I had to call the 1800 number to get service. Combine this with the generally poor service I've received at this location in the past while shipping the garden centre and power tools, and this location deserves less than the minimum one star rating.
They do not sell birch plywood. According to the salesman, "We haven't sold birch in the last 7 years." So I went to Lowes and even got a manager's discounted price.
Good help from staff. They know where everything is, especially the things that I have repeatedly walked past...
Extremely helpful staff from plumbing, flooring right through paints. Store is always clean and tidy (not that it should be anything else but some building supply stores look like a building site after a busy weekend.)
They have improved their customer service. It's a lot better than it was. Good selection of tools and lots of home rent ideas. I recommend going there.
I love this place so much!
A year and a half ago we went to West Mount Home Depot in Edmonton. To complete a project, we needed one single nut worth a few cents and we were having problems finding it. The lady from that department treated us like we were spending a fortune, by the customer service and time she spent to find that darn nut. She was absolutely amazing and as a result, I recommend anyone to go there. Thank you for that memorable trip to the store. She went above and beyond to help.
Great place for your everyday household needs.
(Translated) We find everything and at a low price (Original) On trouve de tout et à bas prix
There very friendly and helpful
Nice stores, competitively priced goods.
Wonderful staff!!
Well into retirement, I have dealt with lot of stores ~ all over. I feel well qualified to know something about CUSTOMER SERVICE. I must say, I have NEVER experienced such exceptional Customer Service as I have in THIS STORE. I bought some flooring some time ago and 'finally-got-around-to-it' to actually lay it down. 3/4-done and I discover I am going to be short just a dew items so, off I go to get another box; only to discover ~ That item is sold out, discontinued and no longer available. The person in the flooring business gave me the cold-shoulder and told me: "It is what it is, sorry !" Not satisfied, I went to Customer Service where my story got th entire crew into full-swing. They called EVERY store in Nova Scotia, Atlantic Canada and persuaded each store to not just go by their computer records but to actually go on the floor and physically check. All called back negatively ~ EXCEPT for Moncton, NB Needless to say, early this morning I drove to Moncton-and-back ans have my extra. Not only did the customer service crew in Halifax go -way-way-way beyond what could be reasonably be expected but, even the manager got involved and even offered me an incentive to ease the pain of a six-hour round-trip, just to finish my floor. Halifax - Home Depot - Thank You ~ Thank YOU ~ THANK YOU ! !
Was a little difficult to find help but once staff was avaibale they were helpful and nice.
Good return policy
Great staff. Very helpful
Nice store. Easy to find whatever you are looking for.
Great HD!
Always staff available to help you and the stock levels are adequate. Deals occur weekly and there are many home decor items too.
Had a great selection of fans during the hot season, all Home Depot's are relatively the same but it's good to know a little extra drive from the city can net you goods that are usually out of stock within it. I had great customer service here and their garden center was nicer than most locations. I would definitely recommend!
Fantastic
Very spacious and clean. They are dealing with Covid the right way. LOTS of summer stock of everything!
(Translated) We go there to pump ideas they are more expensive than elsewhere and only make awards to construction companies so for us it is Marquis Canac or Rona for Miles airs (Original) On y va pour pomper des idées ils sont plus chère qu'ailleurs et ne font des prix qu'aux entreprises de construction alors pour nous c'est canac marquis ou Rona pour les airs Miles
This homedepot is really bad with customer service even the managers. My dad a lot ordered 2 x 4 from them and 95% of the wood that came was bad and not straight. We asked them to return in they said we have to take it back to them and have to make another order that will take a few days. I hope everyone sees this so they could be awar of this problem. If it's to me I wouldn't even give them a 1 star they don't deserve it.
The service here was a bit poor and people are not the most knowledgeable in the products they carry. Store selection between stores is different and stock of common items are always low or out of stock. Also we found that they will carry products by manufacturers that require other items from that manufacturer but they won't carry those additional items.
Customer service is great!
Went with a friend today to get a item I ordered and paid for online and decided to do car side order pickup. After 40 minutes of waiting we called the store because there were now 4 cars waiting. The response was oh no one turned on that app. No way to run a business
Home Depot has a lot of great prices and products, but the staff is a little hard to find. I'm not sure if they're hiding, or simply understaffed and it's hard to find such few people haha
Typically pretty good. Sometimes hard to find a staff member. I have noticed that the 2x4 selection is getting worse and prices are climbing. Other than that pretty good
Useless and barely competent staff
The Pro desk staff are absolutely amazing!
Friendly helpful service and staff.
Lots of parkin, there is a lane where you can park to load up your stuff, and the people are very helpful
Great place don't need to go in if you don't want to with online delivery to your parking spot
Had 2 people calling at once for 30 minutes trying to get someone to pick up the phone. Good luck! Not a single department picked up and they automatically hang up. 0 customer service.
I like this store for experience of the staff and nice selection of items.
Tried giving Home Depot my business again but once again they drop the ball with my online orders. I ended up spending $1100 and was more money but worth it at Lowes
What a horrible business. They do not care about anything other then themselves. Constantly blocking the walkway with vehicles or carts. People smoking right outside the doors and no choice but to walk by them. At night they shut down the parking lot to offload trucks. Use the back entrance. So incredibly inconsiderate. Will not shop here anymore and tell friend and family to go anywhere else
The paint department was very helpful and knew exactly what we needed for our furniture project.
(Translated) You will find everything you need there. (Original) On y trouve tout ce qu’il faut.
A fantastic, knowledgable and friendly staff is important and this location serves that up hands down. The people working at this location are amazing and helpful. The wood, on the other hand, is an embarrassment. Soaking wet, bent, cracked... we spent almost an hour trying to find 8 2x4s and 20 fence boards that weren't in absolute terrible condition. This is a common occurrence at HD.
Great products, but local dealers often come in cheaper and offer better service
Friendly staff at this place, usually don't have what I want but do have something else that I end up buying. I like orange and so do they so they painted everything orange. banger tunes on the radio all day here straight 2002 slappers mostly. if you go into the plumbing aisles it's kinda spooky cause it gets all dark and all the staff disappear and it's just u and pvc y pipe fittings alone in the aisle.
Curbside pick up orders processed fairly quickly considering the amount of orders they have right now.
We've been here so many times. We've never encountered a problem. The staff is great. I like looking at the utility knives, different types of rope, hammers, duct tape and tie wraps. I like to keep track of the prices on those things since I might need them someday. ???? Anyways.... it's a great place. And the only place in town you can find all you need for renovations and construction Keep up the good work guys and stay safe.
Interesting
Low front store staff at check outs. Relying on self checkout. Sometimes the filters dont match the instore inventory.
(Translated) It is super large market. All at a very good price. I recommend it (Original) Es mercado super grande. Todo a muy buen precio. Lo recomiendo
(Translated) The floating floor vinyl glued is magic and I have not seen elsewhere than there. (Original) Le plancher flottant en vinyl collé cest magique et je n'en ai pas vu ailleurs que là.
Friendly and informative staff.
They got less tools and more appliances here
Jim & Sherri @ the Pro desk are very knowledgeable, if they don’t have the answers to my questions, they find someone else in the store to help me
Awesome service friendly smile thanks to Joel.
Hello, Home Depot!
It’s a Home Depot. Pretty standard box store.
(Translated) Kind staff (Original) Personnel gentil
Expensive
Exactly as you would expect. Very busy, wide variety of items. Only drawback is its often difficult to find or get an employee to help you. They need to work on their customer - employee skills.
Love this place for DIY
Thanks for the awsome service
3 times while we were in the store a person in an orange vest asked us if we needed help. Yah that actually happened!
Really great service and knowledgeable employees.
Great selection of flowers and herbs and great prices too
When I need to build something Home Depot is the place for me.
One of my most visited stores.
Very Good Marchandies
Thank you to Jodie at Customer Service counter. I live in Kamloops and finally (after months of searching) found the correct type of pond/waterfall pump at the Vernon HD. I phoned the previous day and spoke with Jodie, she kindly had a someone check to ensure there was one in stock and set it aside for me. For some reason wasn't able to order online, so I was fortunate to speak with Jodie. She had it already for me to pick up, super service.
Helpful stuff
Awful service ????
Was looking for help in finding materials to build a porch. Have to write and thank Ben for all the effort he put in to making sure I got the products that I was looking for. He went above and beyond and was very knowledgeable. Thanks Ben
Great customer service.
Friendly staff
Very poor customer service
Thes guys have everything I have needed for general repairs for my house and rental properties.
They got the wood.
Pretty sure they will have what you need, the store is huge
Honestly when I come to home Depot I expect Job lot quantities to be a guarantee. This has not been the case and my past few trips for large amounts of lumber. I constantly have to pick through scraps and when I ask employees for a fresh restock of a certain pile I have not one, not twice but three times been told (on seperate occasions) that this is all they have in stock in the entire store. Other than this major issue the staff is usually friendly and helpful as they can be. I was disappointed when they offered zero solutions to the stock issue or any sort of accomodation to keep myself the customer happy. Anyway nothing I can do but write this review. I have never had this problem when I lived in Ontario and shopped for materials at the home Depot locations there. Pretty disappointed.
Awesome, asked the dude for help and he gave me alot of input, also suggesting another option, which in the end, I decided to go with.
Employees here are unhelpful, and rude.
(Translated) We had a quote submitted and we did not have a good service. We showed up in store with our detailed plans, and a rough list of materials, we wanted someone to advise us and help us calculate the exact amount of materials. The submission received contained many errors and omissions. The person we saw never took the trouble to check and calculate with us the right amount of materials, in addition to poorly note the list we had brought. So we had to book a truck to pick up the missing materials (and despite the fact that we had called the day before to book the truck, they had not taken anything down, so we did not have our booked truck and they had also promised someone else, and this person was not folded in their reservation system). In addition, the day before the delivery, we received a telephone to inform us that they did not have some of the items that we had already paid and ordered. So we had, in the morning renovations, do business with another hardware store. And finally, we realized that the vast majority of their materials were much more expensive than elsewhere. Seriously, first and last time we do business with them. (Original) Nous avons fait faire une soumission et nous n'avons pas eu un bon service. Nous nous sommes présentés en magasin avec nos plans détaillés, et une liste de matériaux approximatif, nous voulions que quelqu'un nous conseille et nous aide à bien calculer la quantité exacte de matériaux. La soumission reçue contenait de nombreuses erreurs et oublis. La personne que nous avons vu n'a jamais pris la peine de vérifier et de calculer avec nous les bonnes quantités de matériaux, en plus de mal noter la liste que nous avions amenée. Nous avons donc dû réserver un camion pour aller chercher les matériaux manquants (et malgré le fait que nous avions appelé la veille pour réserver le camion, ils n'avaient rien pris en note, nous n'avions donc pas notre camion de réservé et ils l'avaient également promis à quelqu'un d'autre, et cette personne n.tait pas non plis inscrite dans leur système de réservation). De plus, la veille de la livraison, nous avons reçu un téléphone pour nous aviser qu'ils n'avaient pas certains des articles que nous avions déjà payés et commandés. Nous avons donc dû, le matin des rénos, faire affaire avec une autre quincaillerie. Et, finalement, nous nous sommes rendus compte que la grande majorité de leurs matériaux étaient beaucoup plus chers qu'ailleurs. Sérieusement, première et dernière fois que nous faisons affaire avec eux.
I go out of my way to shop at Home depot because of the staff.
Found exactly what I wanted and got the help I needed right away.
Great products, but the people are fantastic always ready to help with your needs . “ THANK’S .
Its Home Depot as expected.
Went to St. Albert Home Depot and got excellent service. I needed to buy smoke detectors and a gas detector meter. A young guy asked if I needed help and I said yes. When I told him what I needed, he said he wasn't an expert in the smoke alarm department but he got someone from the electrical dept.to help me. This guy was a great help and answered all my questions. I wish I would of got their names. Great job St. Albert Home Depot
Many products for any occasion, Great Friendly Staff, best home improvement products and stocks at very competitive prices
Great
It's clean and organized store.
Half assed service, most folks working there have not got a clue what they are there for. Warm bodies is about it. Better off to have your smart phone with you to dig into specific details of a product one may be unsure of. Home Depot needs experience- folks that have done hands on things. What I see is a mixture of youth more interested in hiding in the back yapping it up with another younger employee. If your disabled in any way good luck on getting assistance in getting what you need on a cart and loaded. What ever happened to HOME HARDWARE!! Might be a smaller Corp but service was always exceptional with knowledge and with a will and desire to assist in answers or some muscle to get things out the door!! Some say BIGGER is better! I would not recommend Home Depot for that or anything else as a matter of fact. CRIPES GET WITH THE PROGRAM HOME DEPOT!! Maybe hire someone that knows how to screen new or existing employee's!! Even Canadian tire has you beat hands down on knowledge of products and assistance!!
No cash registers open, only self checkout. Left my items behind and went elsewhere.
Love this place always find what I'm looking for and very helpful employees
They always seem to have what I am looking for from a hardware store.
love it
(Translated) Clean and well organized (Original) Propre et bien organisé
Good place
Only home depot around and it's nice to have on the island. Lots of selection and you often get better prices on items here than anywhere else around.
Buying a wheelbarrow was too complicated...but finally got one!
Great service...got a better price on my flooring then down the road
Best hardware store around.
So much variety and great items! Awesome store.
Good ol' Home Depot. The people working there are always great. Try before ya buy! Gotta love it!
Staff snippy and not helpful. Asked for an item and was directed to next aisle. After searching for quite some time asked another staff person and snipped back we haven’t had for months. Left other items I was going to buy. Found all I needed and clay pots at half of what HD was charging at CTC
I went in today looking for PVC piping and was helped by a lovely lady named Julie. Not only did she help me find the correct piping, but she cut it for me too! She worked up quite the sweat...and on her birthday! Thanks Home Depot and Julie!
Not we'll stocked in the garden centre area
Never any staff to help you. I always have to ask the vendors.
Helpful staff great assortment of merchandise at reasonable prices
Great place to shop for home items, outdoor
They have almost everything.
Their answer to everything is to check online. Items always missing or out of stock. Rude staff. It’s a bad day when you need to go to Home Depot
Difficult to find staff able to help. They have a new rule that they can't cut plywood that is less than 3/8" thick. 15min to find what I wanted, another 5min to find someone to cut it and I ended up leaving with nothing because I couldn't get it cut to fit in my car ????
It's a home depot, the same as every other home depot. I prefer not to shop there, but will stop in for sales on things that I want, or if no one else in town has the item. I prefer Crappy Tire for tools, Rona for furniture stain and bulk wood, Windsor Plywood for cabinet-wood, flooring, doors, etc, any of the local greenhouses for landscape stuff. But sometimes ya just can't get something, and that's when HD comes in handy.
(Translated) Very nice employee (Original) Employé très gentille
Most everything you need for DIY.
They have everything you need
Help was there when I needed it and I e ven got discount!! Expensive tile under budget thank you very much
My best excellent service really very good store
Super friendly staff, great sales.
They often do not have in store what the website says they do. I have wasted several trips there for this reason. However, the staff is very knowlegable and willing to help
super service from Chris
Called the store on Sat and was assisted by Gwen. She was so friendly and so helpful. Picked up my item this morning and lucky me Gwen was at the service desk greeted me with a smile and same great service. Home Depot is very lucky to have her. A simple smile and helping others goes a long way, thank you for a Wonderful shopping experience
People are walking around in all directions, not paying attentions to the arrows on the floor! We are still practising social distancing yet people are cutting you off. And why is the staff not allowing a certain amount of people in? It could avoid this crowd of people who are not respecting the social distancing! But aside from that, great store!
Got everything you need
I called into curbside today to find out if my curtain rings were available for pickup after one hour. The girl who answered the phone was brief and rude and after 15 seconds told me I would have to wait up to 5 hours and hung up the phone on me. I understand the timeline although 5 hours seems like a long wait for curtain rings. Being hung up on was uncalled for. I've always shopped at the Bishop location and believe I will continue to do so as I will not return to Regent
They dont have e plant seeds year round but they have many other stuff
It's okay but not Canadian. Home Hardware is
I was in to purchase a door bell with viewer. I had 2 wonderful staffs helping with checking reviews to make certain I was purchasing the correct unit for my needs. And it was in sale.
Friendly checkout, but no one to help me pick and load my lumber.
They had everything I needed great customer service Pamela Shaw helped me find everything I needed vary fast and easy Thank you ????
Love this place always great service and very beautiful store to shop in!!
Usually have what I want. Wish they had an outside lumber yard though.
It's hard to find anybody that works there to help you and they have not got knowledgeable staff like they used to
Your one stop hardware store for a diy projects with a reasonable price
Was fast friendly and I actually had someone ask if I need some help..
Always a pleasure dealing with staff, if I can find what I need im always pointed in the right direction.
Very helpful staff.
Great prices, items were exactly where they were supposed to be.
Great staff and convenient location.
Couldn't find any thing including staff. Had a nice visit with old friends not a complete waste of time
Big, clean, and wierdly situated...
Firstly I had no idea the name of what I was looking for or doing. And the lady in the paint department (I believe her name was Sarah) was not only the nicest person ever, but also extremely helpful and literally talked me through step by step what to do and knew exactly what I was talking about. Bless you Sarah ???? ????
I find the store very well laid out, and easy to find what I was looking for. The danger was that I was able to find other things that I didn't need, but really wanted. The tool selection was pretty good, and the person covering tools was able to answer my questions about router bits. The only let down was the cashier was more interested in taking to the other cashier than me. I find it hard to do these reviews when I get great customer service and horrible in the same visit. Consider the self checkout, at least when it doesn't talk to you, you expect it.
Always have what I need , help is usually found.
It is Home Depot. Just picking up some items for a kitchen renovation. Associates are always very helpful.
Great friendly staff!
I pickup various items for my customers And staff is very friendly and helpful having items ready for my customers
Just moved to Saint John from Onterrible, and the legends are true! Everyone on the East Coast is incredibly nice & helpful! This certainly includes 'Scott' from Home Depot who knew we were on a budget and actually offered a generous discount to help us out! Got our brand new 170cc lawn mower, and heavy duty whipper snipper with two 10L gas cans, 10w-30 oil, +mix oil for snipper, and a roll of snipper whips for under 600 bucks (thanks to the discount Scott offered!) Very friendly people, all practising the utmost best Covid-19 precautions in a very noticeable & impressive way. Will be returning again!
No pricing at products. No staff at tills. No staff at pro desk. Home Depot check pricing other places before you shop here. Update 6 months later still under staffed and the few good ones are run off their feet and obviously irritated. Just took the second star away due to poor management. Home Depot is horrible.
Great service everytime I go, usually great deals to boot.
Curbside pickup, friendly, but just over 20 minutes. I'd use it again.
Good customer service and friendly staff
Easy returns. Easy pick up for online orders. Got a great deal on a generator
Clean. Easy to locate items. Friendly Staff. Always like going here.
I enjoy going here for my gardening flowers especially hibiscus. I have to improve on my ???? for this store especially for the former garden centre manager Rob and the present one. These guys are outstanding when it comes to customer service . Since moving to Sudbury, I realized how pleasant the staff in my North Bay Home Depot are. So, I return to this store to buy my stuffs because of the customer service. Especially, my plants. I walked in and immediately, the staff knows the plant Guru has landed. I hate to say it but I refused to go to the home Depot in Sudbury and instead go to Lowe's . One very bad experience was too much for me. Look at what I took home from my North Bay Home Depot yesterday .A magnificent labster claw bird of paradise. The best buy ever. Thank you North Bay Home Depot
They have a very good selection of items.
Always seem to have extremely helpful and friendly staff. I spoke with a woman in the garden center about twine for a project for my wedding and she was extremely helpful and came up with ideas to help me :)
Just shopping in the garden section today. Extremely well organized and very clean. Staff was incredibly helpful and came to ask if I needed help finding anything (rare these days) Plants looked really well cared for, but the ones that didn't look as good was on discount. Great sale items and good regular prices. I noted a bird nest that staff had put up "do not disturb" signs. I really appreciated that they work with our bird friends, and sacrificed the items as "not for sale. Good on you all that did that! Thanks to the garden staff for making my visit today, over and above, a nice afternoon. Much appreciated. I will be back.
Went into home depot tonight looking to price out a washer and dryer. We were looking for a couple of minute when Kevin from appliances came over to ask if we needed help. I pretty much asked him every question possible about every machine (i did my research coming in) and he was on his toes! Kevin was knowledgeable, personable, witty and so much fun to deal with. He gave us a recommendation for an LG machine and we purchased it immediately. He pretty much gave us a lesson on how to use our new machine, including tips and tricks to make it last. Kevin is an exemplary employee who deserves a pat on the back. We shook his hand upon leaving and will not purchase appliance from any other sales person for as long as Kevin is still around. He is the reason why people are loyal customers and should be recognized for his commitment to quality service. Home Depot should be proud to have him!
The absolute worst place to buy appliances from. No one has a clue as to the inventory, what has been oversold, or how long delivery will take. …
(Translated) Good quality products (Original) Bonne qualité des produits
Some stuff are cheaper than kent. Great variety of brands.
Get in , grab your stuff, and get out.
Great place for anything! Movie props, costumes and they have all your home repair needs. Phenomenal service and store.
The staff here is very freindly and knowledgeable very nice store.
(Translated) The staff is always there and it is not difficult to find someone if we have a question! Very good service (Original) Le personnel est toujours présent et ce n'est pas difficile de trouver quelqun si nous avons une question ! Très bon service
Will meet and beat competitors prices and the staff are very friendly. Due to the size of the store and nature of the work sometimes if you need someone it can be a bit of a wait.
If I'm going to do you job by scanning my own stuff, how about not having staff bother me check i paid for everything, which I had. If you don't trust me use cameras like Walmart and be done with it.
Home depot.- slow curbside
Received good customer service
I want to start by saying I have always thought service was good enough to shop at this store despite what others say about the service there. We went in to get some painting supplies and a cordless sander. I only use ridgid tools so every single ridgid tool I have has be bought at this store. I found the cordless sander and the promotion was that you get a free battery and charger. I didn't see any of them around the tool area and after a few minutes of looking for an employee I finally got someone to help me. I explained what I was needing and he then told me that there were no more of the kits left so if I wanted a battery I would have to purchase one. I went into the store because when you buy this tool you get a battery and charger free( $149 value). Not to buy the tool and then buy a battery their website was giving for free. The person helping me explained that he had dealt with this same situation and there was nothing that can be done. He then took me over to the tool section to show me batteries that were $35 each and why that would be better value then getting the free on that is promised on their website. He then told me to go purchase them online when I'm already in the store and get them shipped, again no solution being given. He even showed me ridgid tools on the website and said the offer isn't up anymore so I pulled my phone out and showed him the tool and it was right there. At this point I have the sander, two packs of discs and a $50 dewalt hammer so just under $200 I want to spend. I ask the gentleman to call the manager and wait 10 minutes and nobody came. At this point nobody has offered any type of solution for me. The home depot employee said other things can't be substituted because ridgid's promotion. So in the end I bought nothing and don't plan on returning. Not at one point was I offered any solution other then too bad or its ridgid's fault and no manager came to deal with the situation. CUSTOMER SERVICE FAIL
Picked and loaded lumber on cart, left it by checkout, proceeded to garden centre for stone came back 15 min later, cart was no where to be seen. An employee had returned the items to the store shelves. Not even a sorry for the inconvenience. For the first time I'm not happy with the service.
The customer service is out of this world
Home Depot, is one of my favorite stores when it comes to hardware needs. However, this particular one in Red Deer, never fails to amaze me. The employees, I mean all the employees over there, are super helpful, super friendly, and they take their time to explain to me anything I ask them for. So, my big thanks and KUDOS to all of you beautiful people. Your attitude and hard work is highly appreciated by many people and by me. Blessings and love to all you ‼️???????? ????????
Realize this. And it’s 35$. From China. Making a problem, causing a reaction, and selling a solution. If I went outside and resold these masks for 40$, I’d get in trouble. But these stores are selling these things at a huge price hike. One country, two systems.
Always good
A little bit of everything for your housing needs. But if you didn't already know that, why are you here? For their friendly and helpful staff of course. Everyone who works here knows their stuff; if they don't they call somebody who does.
I had an issue with one of there products I purchased from this location I took it back and when they scanned it they said it didn't even come up in the system. It didn't make sense because I bought it less than a week ago.
(Translated) Not found what I was looking for (Original) Pas trouvé ce que je cherchais
Great Trees but slow slow slow curb side pickup .. I think the employees all quit.
Found our bbq here and the staff made it possible to buy. Very appreciative of the service
Great place too shop for home Rapair'z
Easy to find whatever is your home fixer up needs, the staff is really kind and helpful and willing to take the time and explain products so you can find whats right for you, for a big chain they've got a small feel,they were so helpful with me when i had to return some plumbing fixtures and explained the difference between products and the pricing thanks homedepot staff great job
Went to get paint. Steve was extremely efficient and helpful.
They really do go above and beyond. Even the guy collecting carts stopped to help me load my truck. No hassle for returns. 5 stars all day long.
Hi my name is Rick. I was visiting your St. Albert location and was loading a tonne of materials in to the van with my 67 year old father. I could see the my dad was getting tired, so I approached a Home Depot employee, his name is Chris Thaxter, and asked him if he would give me a hand. Chris Thaxter immediately stopped what he was doing and helped me load every single last piece of material into the van. I also asked him for a few construction pointers. Chris was extremely polite, very knowledgeable and I believe that he went above and beyond when it comes to customer service. Keep up the great work Chris and the entire Home Depot Team. Thank You for your help and amazing hospitality :)
Always enjoy going to Home Depot. I like the stock they have and things are fairly easy to find as well
Pick up service great. Very polite staff!
Fantastic, prompt service. Went in for a few quick items for computer network cabling and everything I needed was there. Anything I needed help finding, I was able to get help finding without having to look for assistance.
All staff members are polite.
Hi I’m from Calgary and I had work in Medicine Hat ,This store deserves more then 5stars I have been to many Home Depot locations before but there is something special about this store the people whose working in that store are very good people they made me feel like I’m one of the store family. Thank you for the awesome service ????
Has what you will need. But like any other retail store finding help is hard at times.
Not much effort shown
Great service
Store was great
I’ve never been treated so poorly whenever calling Home Depot... Today I called to be but on hold for 15 mins which is fine, because I understand how some places can be busy... But for an employee to answer the phone and say, and I quote “thanks for calling Home Depot but we close in one minute” And then to hang up on me... Was something of an ignorant thing to do... Thanks Home Depot employee... I really appreciate the great customer service... :)
Went out for flowers with the wife, this was the second and last stop, o e great selection & 1/2 the price of first big name store we stopped at.
Selection of fasteners is one of the best lots decent tools to choose from too but service on most days takes forever to get unless you go about 10 min before close then they can't wait to help you
Nice store. Its very big and thus has a great deal of tools and merchandise to choose from. Every staff member that i met was very helpful and happy. I also appreciate that there are always new and innovative products there. We bought our fridge and the finance plans are manageable
Friendly and great service.
Pros: Good selection of many items both in store and online. Decent prices. Lots of staff on the floor. Excellent Return policies! 5 STARS for the ease of returning items. Cons: The BIGGEST con: The push for customers to use the self checkout. The place can be crawling with floor staff on a busy Saturday and there's ONE checkout open, and one other staff trying to force everyone to self checkout. If people want to use it they will. MAN AT LEAST 2 FULL SERVICE CHECKOUTS ON BUSY DAYS. You have what seems to be 50 employees give or take on the floor. You can spare an extra one. This is a hardware store not a grocery store. Every visit is the same, a bunch of annoyed customers, young and old who want full service checkout. Both Moncton and Saint John, every visit.
Smaller home Depot than other stores but I don't have a problem swinging by if I'm in the area and need something. The store is clean. It's got lots of parking and is by Westmount mall so there's other places to run errands nearby which I find quite convenient. Also they have fun blowers!!
Good deal
Love this store
Terrible customer service. One person working the tool section, cutting keys, with a line up 5 ppl long looking for help.
Found the product which was fairly priced!
Always a good experience here.
Every you could possibly need for your home projects. Very helpful staff.
Super friendly service.
It's a big chain and never enough people on the floor not even knew person for each dept. They seems upset when y go searching and pull anyone from anywhere to help u. The contractors desk well u give him the list it was a big chore to get me the pricing for a client
Everything but Venus Fly Traps! Seriously though, great store and a helpful guy in the tool section hrlped us find what we were after!
(Translated) We look for each other all the time not enough staff on the floor (Original) On se cherche tout le temps pas assez de personnel sur le plancher
The service was acceptable when purchasing my appliances but my time with the associate was always bumped to constant phone calls and other customers.
Great for individual home items. Lots of hardware and fittings for doing smaller repairs. I like Kent more for larger whole home projects though.
I love going to Home Depot to get ideas for new projects and I love the holiday decor!
Very helpfull staff and great delivery of products
Went in for plants - huge selection. Self checkout was extremely fast.
Always have the tools I need to get the job done!!
(Translated) I like this store for buying wood as it is inside and we can choose the boards ourselves (Original) J'aime bien ce magasin pour l'achat de bois car il est à l'intérieur et on peut choisir les planches nous-mêmes
The staff is friendly and someone is always around asking if you need help.They know exactly what isle the merchandise is and are always willing to look things up if they carry the item you are looking for.I love shopping here.
Well stocked, well staffed, clean and orderly. Friendly.
They don't stand behind the products they sell
I go in here all the time. They almost always have what I need. The staff is somewhat helpful depending who you ask but they're all pleasant. They honor mask exemptions which is a huge positive for me. Update: I had the displeasure of renting a 1 man auger from Rob. Nothing was disclosed as far as cleaning upon return or a $25 charge. But he happily joked about it and took the piece to the back. He came back and I asked if he was joking and he said no I will be charged $25 - so I said well give it back and I'll clean it. Again, none of this was disclosed when I picked it up and wouldn't have been a problem if it was communicated correctly. Some places clean rented tools and I know this from experience. The whole situation could've been handled a lot better. I will be renting tools elsewhere.
Love curbside pick up for items ordered online. Always friendly and knowledgeable service.
Not as large as other HD's but still has 90% of what I need. Love the convenient location.
Got just what we wanted.
(Translated) Excellent and it's very clean compared to the competitor (Original) Excellent et c'est très propre à comparer au compétiteur
Just like all other home depot's
Returned a product it was quick and painless
I’ve been here many a time. It’s honestly hit and miss as far as the ability to get help from staff. Some staff are absolutely fantastic and are able to help with absolutely anything. Others just seem to take up space and can’t do a thing. I get it, I don’t know everything. They do try though. They usually have stock of most things.
Decent Prices and Good Selection. Service always seems to fall short though...
They carry lots of products and if its not available can be ordered on line for pickup
Terrible experience, walked around asking 5 different staff members for help, all too busy or not there department. Ended up leaving after getting attitude from one staff member. Will never go back
Definitely buy Behr paint.
Good customer service
It was really good very clean and organized
Staff are great
(Translated) Slow service (Original) Service lent
Good store staff, helpful people, close to highway The only thing they mis is full inventory of plumbing supplies such as copper fittings, PEX Tee valves for fridge water lines. It would be great if I go to the one stop store for all what I need,
Your place for everything you need.
Great from the minute we walked in till we walked back through the door ,very helpful and friendly staff!!
Big store. Knowledgeable staff. Good to browse and get ideas. Large garden section. Lots of parking. Some good sales.
(Translated) More expensive than elsewhere for most things. Interesting rental vehicle. Namely, if you are renting, know that the vehicle is equipped with a scale connected to an alarm and that it will only trigger once the vehicle is parked. So when I went to look for stone dust it was only when we got home that the alarm sounded ... (Original) Plus cher qu'ailleurs pour la plupart des choses. Véhicule à louer intéressant. À savoir, si vous louez sachez que le véhicule est équipé d'une balance relié à une alarme et qu'elle ne déclanchera uniquement une fois le véhicule sur park. Donc en allant chercher de la poussière de pierre ce n'est qu'une fois à la maison que l'alarme a retenti...
Website made finding item I wanted easy. Very friendly cashier as well.
Very helpful and friendly staff. Somewhat easy to find everything you need
(Translated) Very good service (Original) Très bon service
When they do answer, they tell you to go online and check for it yourself
Staff and friendly and helpful. Always there to be able to help at any level
Staff are friendly and helpful. Garden centre is definitely smaller than some of the other locations, but they had items on stock everyone else was sold out of!
Very nice older gentleman with a cane working in plumbing . Go to him he knows his stuff
Had to put my rating back to a 4. The in-store service is great. Still not to kean on the online shopping they offer. They now offer less in store and some items are online only.
Has everything you need. Sometimes hard to find an available person to help BUT overall, excellent place to get what you need. They also have a spot that a person can cut their own mouldings if need be.
We stopped by to inquire for some store assistance. The staff member was polite, smiling and said he would call for some help in the specific department and assistance came in less than 5 minutes. Overall a good shopping experience and interaction was had today.
4 people that work there standing around chatting around the snowblowers / BBQS, and not one that was willing to help me with the questions I had about them. One of them said he called for someone that works that area to come and help me, but they never came. My question is why do you have 4 people in one section that don't even work there chatting away? Shouldn't they be in their own sections working? We walked out after 30 minutes with no help and bought what we were looking for else where.
Store and staff were fine. But they didn't have the screws I needed on the shelf. But there system showed it was in stock.
Great found what i was looking for
2nd visit to look at lawn ornament but none on display. Spoke to an associate in garden center who assured me one would be on display. 2nd visit and no display. How do you sell something that customers can't see. So, I will shop elsewhere.
I found the staff to be friendly, informed and helpful. The store was clean and organized.
All the tools to improve your households and office decor are available here! Awesome store!
Staff is m knowledgeable. The selection of wood is atrocious. Cupped and twisted boards beyond repair but☝️when you manage to find a good couple boards the price is right. If it's not wood you are after they seem to have a good selection of building materials. They range from redoing your bathroom all the way up refurbishing that old deck you've been neglecting. Again.. staff makes this place worth while.... That being said. Never ever try and get your wood cut to proper dimensions by anyone in the wood department. The CNC machine is first class but the people who run it don't know the difference between 3/4" and 1/8".
This store has a huge selection and always has knowledgeable staff.
Kids workshop. IF you are planning on taking a group speak with the store staff member who is responsible for said workshop. I spoke with customer service now FOUR times. The first time (Feb) was to arrange the activity and informed they would not accept paperwork prior to ONE month before Apr activity. On Sunday in March I went with a list of names and asked questions. My last visit just a few days ago was informed for those who I did not have completed paperwork that yes the parent should arrive 10 minutes early to complete the forms for the activity so they could start right on the dot at 10am!!! Today I had children turned away (in tears) due to the FORM not in the hands of person in charge. So my suggestion is that staff at CS know the rules and guidelines regarding these workshops for people who have never attended and have tons questions, such as myself. . Great Idea - just ensure the public has the correct information especially when I made the effort to go there FOUR times to ensure everything is ok for my group. Or maybe I will just go back to the way I use to do it ..... get a friend to cut up the stuff for me and do it at a meeting. At least then I know I won't have a child in tears.
The store was clean, not too crowded. We found everything we wanted.
Staff are always super friendly and ready to help.
Very friendly staff and we'll stocked store!
Great selection not so great at trying to find someone to help you look for a product
Extremely friendly, hard-working staff. Very reasonably priced. Good plant selection in winter & summer.
Decent location. They have a few old guys with gray hair that can actually help you and answer your questions. I was in the plumbing aisle and a customer was getting some very bad info from an employee, when they were done talking and the employee left I talked to the customer and explained what he actually needs for his project. A minute later he walked over to me and asked me another question about the wax seals in toilets, after I answered his question another customer came over and asked me a question, I had to explain that I don’t work at Home Depot I’m a plumber but I will answer your question lol it was pretty funny although I spent more time helping customers than I did actually buying stuff.
great store but sometimes you need put out a distress call to find the lost workers for help
Bestest store ever
Racist supervisors , poor management and poor treatment of employees. Will never shop at this location again
Fairly good service on the floor. Better at customer service. Poor at restocking items particularly wood. Often have to go to other locations to get what I need
Good job
Everything you need and safe
This.was a tough one as they Seemed great during my purchase. They got my address wrong and only delivered half my order
Good idea products for home improvement
Smaller home Depot then most but you should be able to find most of everything you need for any project
Great assortment of supplies for every building project
Im here all the time lol
Great Service Multiple products to compare Good prices Great location in Vernon, BC
Found everything I needed and the store was well kept.
Friendly staff and best collection of appliances in town.
Very helpful.
We have had wonderful experiences with all the staff - especially the plumbing and the flooring folks. They are super knowledgeable, provide sound advice, and never "up sell." Everyone answers questions with a smile. The best Home Depot EVER and I've been to a lot.
They were friendly and helpful, I was very happy
Had left my contact info with Martha in appliances to let me know when a particular microwave came in, this was a month ago…thanks for not following up
The Home Depot has so many great household items. Everything that you could think of from tiles to paint, blinds, lights, fridges and stoves, just about anything for your home and garden. The layout of the store is good with long isles, big signs and staff everywhere to direct you where you want to go... There are so many items for those do it yourself projects or just sprucing up the home or garden a little. Staff was helpful, knowledgeable and friendly. Checkout was a little slow but all and all a good shopping experience. Get your d.i.y. on at the Home Depot.
I have ordered over $1800 worth of orders just over the week or so. Ordered again today. Awsome job processing same day or in 24 hours. Love the fact you get confirmation within the hour and can pick up so quickly. Don't mind waiting in line.
Lots of selection, just wish the variety was more like the stores in Barrie and Toronto. Disappointed to see pricing not always the same too...
Great customer service always provides discounts and price match! Easy returns too
needed a new window since mine had shattered and I was a first time window buyer. I tried to get all the information needed and took measurements. I get to the little service desk by the window section and the lady there didn't acknowledge me until a min or so and says "what are you looking for" then I simply said "a window" then the lady started by rolling her eyes, did the biggest loudest sigh and put her hands on her head, making it seem like I was giving her a headache. Then she started asking super specific questions which I tried to answer the best I could. She then cuts me off and says "your not listening to me. We're not on the same page at all" then from the entire time I was there she kept sighing at me and she had no patience. She made my day 10 times worst. I took my business elsewhere. Beside this experience, I usually have good service
Just a home depot . It’s alright . Price could be cheaper. Staff are friendly.
Clean, bright and well stocked. Home Depot is my "go to" store for home DYI projects and garden supplies.
Very pleasent employees on the floor to help someone with a bad back load up my lawnmower
Curbside pick up. Staff was very helpful.
This place is the best for new home buyers
(Translated) Some employees do not know enough about the locations of the items. On the other hand, the young employee who served me on the garden side was wonderful; kind, attentive and concerned to advise me well. (Original) Certains employés ne connaissent pas suffisamment les lieux où se trouvent les articles. Par contre, la jeune employée qui m'a servi côté jardin était formidable; gentille, attentionnée et soucis de bien me conseiller.
Always get pretty good service. Last experience with Miranda was extra good. So friendly and extra chipper.
Found exactly would I needed. Very friendly staff
Home depot all the same
Employees are well informed & helpful. Parking is good & prices are usually fair.
Always a great experience at this location
The Home Depot has a great selection. I recommend going during off peak hours if you need advice, have something to return, or need a special order. The folks at the contractors desk are great!
Good and knowledgeable associates.
variety of paint and construction material available, price is expensive.
Not as the same in US
Got exactly what I wanted
The amount of times you are approached by staff asking if i need help is disconcerting, in 2 aisles 5 people today. I left thinking there has got to be cameras spying on these people or this is the district managers home store because its everytime every employee its weird.
Helpful staff
During my last few visits, I've noticed a huge improvement in customer service. People are super friendly and offer their help rather than waiting for you to approach them. Really great stuff.
Inhove this store lots of helpful people and employees that love there work. Thanks home depot. Keep up the good work there
Amazing variety store !
Good scenery. ????????
There staff was friendly and helpful, however they did not have the plumbing part I needed. I was told to try another location that has one in stock
Was looking for a small repair part. Obviously this young man loves his job & went over the top to find exactly what I needed. Many thanks
Fast and friendly
Very unpleasant and unprofessional staff in this location.
Sucked! I ordered online but they didnt have enough inventory so had to back order. They wouldn't hold the order until the back order came in because the store policy was "7 days". I had to drive 50kms with a trailer to pick up my incomplete order. Think I will shop elsewhere for the other parts needed.
Very helpful employee helped me out with baseboard & casing then saved me some money by showing me the bulk deals.
Great people, clean, and well organized! :)
The side of the building was looking good. Overall a good drive by.
Easy flow of customers in and out. Product selections we Ok, not many items on sale though. Staff were friendly. Visited garden centre, very limited trees left, no reduced prices on plants yet.
Best Store of Sault Ste Marie ON for building-construct-Renovate home ,one can get quality verity and choices of world best product, and they update regularly with new product display
Found it all !
Excellent service
Curb side pick up is so easy and convenient!
Hehe home depot music
This place always has what I need, also at a reasonable price !
I prefer Lowes Sarnia over Home Depot Sarnia any day..so many screw ups and miss information. I try my best to limit my shopping at the Sarnia Store..finding someone that is helpful in the store is rare
Ordered a chainsaw online and went to pick it up in store, the girl at the counter wasn’t very helpful and exceptionally rude. Perhaps Home Depot needs to work on building more employee moral during this pandemic instead of just raking the in the profits from the province having all the small business’s shut down that are struggling to make ends meet.
I have been there any number of times. The staff have helped me with projects, credit, ordering and cutting in-store blinds, and most recently getting a quote for a set of kitchen cabinets. I have had great customer service in almost all departments--I must admit the 'almost' is because the paint department employees do seem more curt and harried, as there is usually a line of people vying for their attention, but when you get to the front of the line YOU are their focus just like the person ahead of you was a minute before.
Absolutely love the plants ????
Covid shortages are being felt across most lumber dealers but we managed to find everything we needed to build the deck railing. Thanks Luc.
The best customer service experience
Good deals and prices.
Extremely poor customer service. Low staff on site or to even answer phones. I would suggest shopping else where.
Gotta love The Depot. Always lots of friendly service
More COVID home projects to start and finish :) :(
Quick and easy service and better prices than other places we checked
Curb side pick up is a fail. I understand these are difficult times but if you offer a service you can't provide then don't offer it. Waiting 4 days for an email to pick up my order. Called today the service Rep had no idea when it would be ready. Here is what every retailer should do. Be open 24 hrs. Reduces lines of people outside easier to control congestion inside. Orders should be getting filled around the clock for pick up. I'm still waiting for a delivery from a week ago as well. Poor leadership from the CEO of Home Depot Canada.
They had all the 'bits' I needed.
It was a quick experience . Staff was very helpful to locate my items .
Always clean and has what I need
Lots of helpful staff and very friendly. Good selections.
Staff was very helpful and knew what they we're talking about.
They are more expensive than Home Hardware for the most part, have few staff to help you and they don't keep staff long so they don't know much anyways. Every time I go there it is because I have exhausted my other options. My parents got a washing machine from them that did not work. Getting anyone to come pick it up proved nearly as impossible as getting refunded. Bad service, bad company all around.
Needed wood they had wood I now have wood
No food or produce in the store but dogs not allowed...go to Home Hareware, they love dogs.
They have everything you might want , prices are competitive and the staff are very knowledgeable, and helpful
If they don't have it , you dont need it.
I like thiş store for buying lumber, as you need to grab it off the shelf yourself you can pick through and only buy nice material unlike lumber yards that leave it outdoors and deliver whatever is in top of the pile warped or not
I love the service here! We get gray advice, easy parking!
They usually have good stock. Employees are helpful when needed. Clean with clear directional markers to help with social distancing. No complaints.
It took the better part of an our to find the door lock I purchased .On line they claimed to have six in stock,they just didn't seem to know where they were.( can you say organized.
Good selection and helpful and knowledgeable staff.
Every staff here is amazing and very helpful Chris from painting. Chris from plumbing . Chris T. Who helped us today with a kitchen butcher counter top. Jenna from tools... Omg... Everyday I come and ask for help they have helped me so much!!! I love shopping in home Depot St. Catharine's ❤️❤️❤️
Great inventory, a little difficult to get a hold of staff with deep understanding of products
Awesome store
Large store with great selection. Lumber is not top quality.
Much love. Has everything.
Everything you need and the staff to make that happen!!
Very small but employees are alright
Large, well stocked location. Docked a star because I asked a staff member where a product was and he confidently told me the wrong aisle. After searching that aisle and not finding what I needed, then asking someone else, they pointed me to the correct location on the opposite side of store.
Very helpful and friendly staff!
This Home Depot is always good. There are staff always around which is nice, so you don't have to wander around to find help. Major items are usually in stock or available for order. The garden center is decent. A good stop for your hardware needs.
My go to place for my home Reno's.
Helpful staff, haven't had a bad experience.
Is gooddddddd
Unimpressed with what I would call piss poor customer service. Asked to get totes down from the highest shelf and was denied because there was a different tote option on the floor. The totes we required were in the store just on the highest shelf which was unreachable. Said 144 in store, could not get one because the store standard associate would not call to get them down from the highest shelf. Can't say I will be back as Canadian Tire has a similar model that I decided to purchase. Increase your store standard associate training, the service recieved was poor.
Good selection decent prices, no loyalty program and most customers dont practice social distancing.
(Translated) Find all (Original) Trouve de tous
Good selection.
Good product great atmosphere
Love Home Depot. They have such a huge variety of goods. The staff are friendly and helpful. They could use a few more staff as you have to go look for them.
Found some speciality lights, could not find anywhere else ????
Always find what we are looking for and the associates are always very helpful
THE STAFF WERE ALL SO BEAUTIFUL AND PROVIDED AMAZING SERVICE TO ME. ???????????????? I WISH THE COULD OF SEEN MY SMILES. ????☺️???? WE FINALLY FOUND OUR GOLDEN DOOR KNOB. ???????????? THANK YOU TO ALL THE FRONT LINE WORKERS. ???????????? ALL MY LOVE. ♂️♀️????????????????
It's a smaller Home Depot location, it's got everything you'd expect from one.
The staff are helpful.
Great service
Big box store, same stuff as every other box store, I find the employees try to avoid you though...
Staff was helpful, but short staffed on statutory holiday
This is a great store to shop lots of section of stuff, knowable personal
This was during a power outage and staff there were super helpful. Imagine how they are with the lights on!!! :)
This is like any other Home Depot. Most of the products are on the lower end of the quality scale. Asking for any renovation advice is also a bad idea. The employees in general will give poor advice or advice that is just plain wrong.
(Translated) A hardware store with everything you need. Impeccable painting service. (Original) Un quincaillerie avec tout ce qu'il faut. Service impeccable pour la peinture .
The staff is always great and helpful. Price is good and lots of variety. My big complaint about this store is that it is consistently difficult to get someone to answer the phone in a department. Several times I have given up after multiple attempts and time wasted. I am sure that a more efficient way to answer calls can be implemented as other stores are not this bad to contact. Sometimes I have to give up trying to call and just drive there. Something that I never need to do at any of the other home improvement stores.
Great service! Flooring department person was most helpful ????
Great service but never has what I'm looking for. Always out of stock.
If they don't have it, they suggest places to go that might have what you need!! Best customer service!!!
It was big had a lot of stuff but none of the staff had many idea what products were in their department or even what they were for and that's when you could find one. Also flubs it quite annoying that several aisles were gated off so staff could restock but we're not talking a couple of pallets sitting the aisle and some staff diligently replenishing empty shelves we're talking a young person slowly putting a couple boxes of stuff on shelves on otherwise fully stocked shelves and no safety issues. I have you 3 stars because I can excuse some of the inconvenience and terrible price gouging in your store because of COVID but then stuff mentioned above was not COVID related
Good staff and well stocked.
Staff was excellent all kinds of help
The wood isles where a complete mess. You would think what little stock they had on hand, they could have cleaned up and priced right. Do not recommend this home Depot
Great customer service
I had to return an item that was under warranty. The staff handled the return expertly
(Translated) I liked going there to do my shopping. (Original) J'aimais bien aller là-bas pour faire mes achats.
Store was quite busy and although there was restrictions for how many people per isle, they were not being followed at all.
Poor staff - if you can find them. Always seem out of what I want.
Good place for building supplies
I called before heading to the store. The girl said they have lots. Get there about 25 mins later and they have nothing. Then to try and look for soemthing else that is advertise in the flyer and can't find it anymore. Ask for help , they kept pointing me in the wrong direction. Nobody would show me the right product after showing them a picture on my phone. The carts are all outside to the side. I didnt even notice them with my son. It was raining the guy told me to go outside and get one that was outside in the rain all day. Overall experience TERRIBLE !! WILL NOT RETURN
Home Depot has a wide variety of items that you'll need when renovating your home. Very competitively priced and well staffed as a store. Unfortunately as a project manager for a local renovation company I find their services to contractors lacking compared to their competitors on everything except price.
They had what I needed. Thats where the compliments end. Can't expect much from a multi-national comglomerate of retail giant-ness
Correct
Staff are super friendly. If you missed a deal and you ask for it, they'll help you out. We bought a Milwaukee handheld saw, then a few days later we went back and got a drill/impact set. I'm starting to think my husband spends more money than I do ????
I would like to draw specific attention to Janet in the major appliances section of The Home Depot. She innately understands and practices customer service. She is able to relate to the customer's unique needs and extends her services in meeting those needs. Kudos to The Home Depot in their selection of their employees who exhibit the values of the company.
Love this place.
Very good to buy things when Renovating your own home or just fixing broken things around the house.
Its home depot lol ???? something for everyone
Hard to find what you are looking for and even harder to find anyone to help you with concerns or questions. Nice store, if better organized
Really good store. If I need something they have it
Friendly staff always there to help!????
Best home project place in Halifax
Its convenient
Couldn't find what I was looking for, gentleman from another department took me right to it. Was pleasant and helpful. Lost a star because only tills open were self check out.
Helpful staff and great location.
What can you say....it's Home Depot
Awesome experience, needed paint for the kids bedrooms. Young associate in paint department today was super helpful and efficient! ????????
(Translated) Many personal choices courtesies but the parking very badly plowing I think it would matter to change the snowfall on the other side (Original) Beaucoup de choix personnel courtoies mais le stationnement très mal déneiger je crois qu'il aurait matière a changer la mise de neige de l'autre coté
I love and hate home depot. Yes their selection is awesome and prices are ok, but it urks me so much that I can never find help, despite their adverts saying that they are always there to help. So I end up buying the wrong parts, beacause I didn't want to wait for 20 mins to get help, then I have to come back to the return line and stand there for 20 mins. So I just can't win with that place.
Like other customers experienced, this store is very slow to process orders and wait time is more than 2 hours for small orders. I would not recommend this store to anyone. I have shopped at different HD stores but this is far worse than any other stores. They don't value the customer at all. Go to Home Hardware or Peaway. You will be treated as customer and very efficient service.
Woodstock Home Depot is a great store. Inventory is accurate and store is well maintained and price tags were up. The staff that I interacted with were friendly and knowledgeable. Recommend a visit to this store ????
Expensive but still my favorite hardware store. Also a bunch of times they did knock off a bunch of money on some items unexpectedly.
There are many things for the garden. But I did not find such tools as a shovel and a rake.
They had what we were looking for
Great prices and super helpful staff that isn't pushy.
Usually.have what you're looking for, typically the staff has no clue where they are though.
Found everything we were looking for!!
Terrible store was unhelpful as ever, i would give it no stars if i could
Always a decent store... most of the staff are friendly and helpful.
Always good service and prices
My one stop building supply store when doing a reno project in a nearby town.
Very very helpfull went out of there way to help a pleasent experience all and all A++++
(Translated) I like going to this store the staff are attentive to our needs and go ahead of our research (Original) J'aime aller à ce magasin le personnel est à l'écoute de nos besoins et vont au devant de nos recherches
Dealing with Rob in flooring is awesome. He knows his stuff and is super helpful. We’ve done multiple projects and we seek him out whenever we need a hand. A company is only as good as their staff and Rob makes the Red Deer location great.
They always have everything we need. Sometimes hard to find stuff and/or get pointed in the right direction. But otherwise good
Fast helpful service
I knew what I was looking for but could only find a floor model. An associate helped me and answered all of my question, plus he helped me purchase the floor model.
We went to Lowe's before coming here, and we asked the same question. Hands down this is the better location. Here, they didn't tell me my project was impossible. They actually helped me with the steps to make it possible.
They had a wide variety of items., and was very easy to navigate.
Found what I was looking for
Usually someone around to help. Great checkout lanes. Good going during covid!
Very well organized and very accessible. Their self checkouts do not accept cash and the also to not have the tap feature for the debit machines.
Great service I would say as a painting company I would like to see home Depot set up contractor discounts for painters...
We looked for router bits on our own for 10 min, when we could not find them we asked a passing employee. He had no idea what a router was nevermind where it might be located. He told us to ask the older gentlemen at the counter behind us( there were 2 employees helping 1 customer) we tried to get thier attention but could not. As we were walking out we saw another employee and asked her. She just pointed and said "over there", not much help. When we finaly found them, on our own, they had only 4 different types of bits ( as a red seal journeyman carpenter i know there are hundreds of different shapes and sizes of bits). I was not inpressed by the selection. We then asked another employee if this was all the router bits thye had in stock and he said yes and walked away before i could say anything more. So out of the 5 employee's, not one could spend more then 30 seconds trying to help us... pretty horrible customer service if you ask me. Also pretty bad selection of inventory as there was only one brand of router bits and only 4 styles... I will never shop here again.
Good place for DIY projects
Needs more scooters
I went to purchase a garbage can that was on sale. It was out of stock. They said it would take months to order one in if I wanted it. So I asked them to sell me one at the same price. They agreed to. Thank you for making my trip worthwhile.
I went to this store to find some paper window shades the website said they had lots so I go to where they should be and can't find them so I start to look around for someone who works here when I do spot some one they notice I am walking towards them they do a 180 and do a fast walk in the other direction now I would thing okay they are helping someone else and missed the lane they needed to go down if this didn't happen 2 more times. The floor staff seem to avoid helping customers as much as possible. Now the customer service staff on the other hand instead of calling someone up to the front to take me to where the items I wanted were she took me her self of course the item was not where it should be but still for her to take me to the area and not just call someone up is impressive
Great Customer service here! I had, had bad experience trying to purchase an AC unit at the west end one so I came to this location instead. They were happy to help and take my business, Rick in Electrical was able to get the unit I had wanted down from storage and cart it up for us really quickly. Will definitely come back to this location.
Awesome
Ok
Great store
USA sure is booming since their new president! Thumbs up Great products from our friends. Thank you
(Translated) Always a lot of staff ready to answer our questions. (Original) Toujours beaucoup de staff prêt à répondre à nos questions.
Best place ever everyone is super nice and helpful.
It's got all the stuff you need for renovations and construction, the store is massive and I've gotten lost before. 4/5
Friendly staff,lots of selection, clean
(Translated) Cheap tools (Original) Des outils pas chers
No service , as long as you know what u need and done need help it's fine
The staff here are very knowledgeable and helpful. They go above and beyond regular product assistance!
Wayyyyyy better than Lowe’s! Better selection and service.
Great service.
Great price, great service and variety of product!
I didn't find what I was looking for.
I wish I could give less than 1 star on account of the terrible customer service at this store. I prepaid for an order online, and ended up feeling like I came down with a flu or cold before they had emailed me back saying the order was ready for pickup. Instead of cancelling, I found a friend who was willing to pick the order up for me. There was no option through my confirmation email to notify them of the change of pickup contact so I attempted to phone in and speak to someone… HA! What a joke! It took over 30 minutes and 4 times of calling and letting the phone just ring and ring to finally have someone pick up and help. THEN SHE HUNG UP ON ME. So, I immediately phoned back assuming she would be waiting for it and my call would be answered right away. NOPE! again, I let the phone ring for several minutes, and then I’m hung up on without even answering first. Ok. I call, yet again, and am put on hold after 3 minutes of ringing, and then 1 minute later switches back to ringing. If you’re going to be taking substantial amounts of money from your customers BEFORE THEY OWN THEIR GOODS, you NEED to have appropriate customer service reps and means of contact. Or remove the online services if you can’t handle operating them! I’ve renovated 2 houses shopping mostly at Home Depot, spending well over $10k in your store and will never ever shop here again from this point on. *UPDATE* As anticipated, my purchase was not released to my pickup contact on the premise that I’m responsible for adding her name to the order. Which is exactly what I spent all morning calling your store trying to do. So now, as per customer services direction, I am to come in whether I’m sick or not to pick up my order . So, I’m coming in and cancelling my order and getting refunded and will be buying these supplies at Lowe’s instead! Unbelievable…. I can’t wait to give Lowe’s the remainder of the $15k in reno costs I’m still in for over the next few months! While I was in store cancelling my order, I couldn’t help but notice 3 employees behind the customer service and online order pickup desk. 0 customers were in front of me waiting to pick up an order, I was helped immediately. BUT the phone was ringing nonstop the entire time I was there, and not one of the other employees behind the desk bothered to pick up the phone. I think the older woman was too busy examining a small 1 pound box over and over again waiting for me to leave. Upon my arrival at Lowe’s, I was immediately helped and even pointed into the direction of how I can bundle some of my supplies and I ended up saving a few bucks. Save yourself the stress and annoyance and give Lowe’s your money instead! Home Depot doesn’t deserve it!
It's bin 14years at the Home Depot in Medicine Hat ????
This is best Home Depot in Canada. I made an online purchase & their pick up system was excellent (easier than getting a burger at McD's). I had a little issue with my order & Evan was wonderful to problem solve with. Thank you Evan & keep up the great work!
Good customer service.
Felt the need to update my review- wish I could just post another one!! We shop for materials a lot in our line of work and go through the store at least once a week! It’s been over a year here and these guys still have yet to disappoint, well... except one lady in customer service but I’ll give it a pass ;) Flooring, cashiers, seasonal, wood section, tools - this shop definitely has the best staff I’ve seen in a H.D. Big shout outs to to Richard and I think Tina in flooring?? Personality, knowledge and genuine interest are such a rare find, this shop has it all!! Great stuff team ???? OG post - Love the staff, Paint department ladies are amazing and Dave at the ProDesk was a gem. Wide aisles that aren’t always over stacked with ridiculous sales items or gimmicky garbage. Just moved here and already feel like a local!
Large impersonal box store. Sometimes hard to find help.
Good visit
So friendly, especially for a big box store.
(Translated) The employees do not run away when we arrive and are ready to help us ...;) (Original) Les employés ne se sauvent pas à notre arrivée et sont prêts à nous aider...;)
Great people and very helpful
Organized store, well laid out! Large variety of quality material & tools to help with your building or renovational needs. Wide selection of indoor or outdoor items especially during the summer (garden center). Lots of knowledgeable staff on site that are always happy to help. We couldn't decide what material to use on our wall or where to find it so we asked an employee, and he gladly explained which aisle and offered a suggestion on what another customer did on their wall and how great it turned out. We appreciated the advice and ended up purchasing something similar. Another example of customer satisfaction is the employees carrying out large items to your vehicle.
Usually have what you need and has a great return policy
The staff here have been very helpful for the most part and we had bought a lot of great stuff for our home renos from here. But we recently inquired about custom blinds and our experience was not so good. The process is to leave your name and someone named Heidi is supposed to contact you. We left our name and were not contacted for 6 days. We made an appointment for four days later which Heidi canceled and rescheduled for four days after that. So that was two weeks after our initial inquiry and no one had been out to see our place yet. I was also informed of a 4-6 week wait... So including the two weeks I had to wait for someone to come out, it would have been 2 months to get blinds? This hardly seemed like good customer service to me.
Had to return a pressure washer and thought I'd be given a hard time. The gentleman helping me was beyond amazing. Super quick, no hassle and even assisted me with my new purchase and carried it out for me.
Easy to find what you need and very helpful staff.
My favorite hardware store, can always find help when it is needed. I could browse in here for hours.
Excellent selection, though a bit pricey, for All of your home building needs!
(Translated) Good! (Original) Bien!
Great associates that actually know what they are selling
I want to home depot to look for some tile for my kitchen backsplash . They had a good selection for me to look at but I didn't find what I wanted . The staff member that was helping me new his stuff. I asked a few questions and he had the right answers for what I was asking
Some employees are clueless & rude while others know exactly what they're talking about & are HUGE help!
Extremely disappointed with the services after a sale. My husband and I bought a new home and walked into Home Depot with cash to buy all new appliances. We started with the Washer and Dryer (We shopped around and HD was the cheapest, this is what got our attention and got us in the store). A week for delivery, only to find out the dryer was badly damaged. The team left without installing the washer and took back the dryer. We called HD immediately to process the return. We were told 7-10 days for shipping of the new dryer. Called back 3 business days later to ask for an update on delivery. I was told it would then take another 24-48 hours to process the return as it hadn't been processed. Called the next business day and was told it would take 10-20 business days to process the return. We have a family of 4, no washer and dryer as of 2 weeks in. During a pandemic, It is not an option to take our things to a laundry mat and sit there for hours!!!!! We could have bought it from Costco for a bit more money and would of had it home the same day!!!! You lost our Business HD not just for the return, but the inconsistencies of your staff's lip service. I'm embarrassed to say HD was my first job out of high school. #ThumbsDOWN!
Love it have anything you want
Decent store
Today was the first time I tried the kids building workshop. My son really enjoyed it and will do it again.
Home Depot has everything you would need for the home and garden at competitive prices...
Self checkout system can be confusing as the use of a handheld scanner can be awkward. I also did not notice these being sanitized after each use. Staff helpful however.
Great store! Friendly and helpful staff. Clean facility. Awesome selection of products as most Home Depots have.
(Translated) Bad service sought the staff (Original) Mauvais service ont cherche le personel
It was good no problems
I found what I was looking for. Employee was so nice and explained everything about the product.
The staff here never disappoint. Always ready to offer help with a smile. Never once left not getting what I need. Management do a great job on stock and the Team care. Thank You!!! Home Depot Midland Team...your #1
Great store and great staff on hand to assist customers.
Was looking for a small freezer. Home Depot price matched the one at another store. Purchased it from Home Depot and very happy with product :)
Awesome service
Come to this store a few times a week on average because of proximity and because we have an account here. The staff are friendly and their return policy is good. But NEVER trust the lowest price guarantee. They are advertising that while banking on the fact that people won't shop around or know where to go to get what. In most cases you can get it for 50-70% of what HD charges somewhere else. And they won't match because of x,y,z. But they are good for when you need a variety of items and don't want to go to 5 different stores..
Amazing selection, good prices
Always friendly staff members to help in every department.
(Translated) At Three Rivers, it's the hardware store where customer service is the best. (Original) À trois-rivières, c'est la quincaillerie où le service à la clientèle est le meilleur.
This location employs the worst customer service reps in the business. Not only are they hard to find but when you get them they are either busy or don't know anything about what you're looking for and have to get someone else....and then you have to wait around for ever. No helpful people or policy in place to keep happy customers. If there were other better alternatives that's where I'd shop.
Great store for our size of city
Very fast with curbside pickup. Only issue is the website can be a bit iffy on descriptions but this home depot has some good folks and stock.
(Translated) The service is always second to none! With the help and advice of experienced employees, I have successfully completed several projects! (Original) Le service est toujours hors-pair ! Avec l'aide et les conseils des employés d'expérience, je viens à bout de plusieurs projets!
I find what I need, would have given it 5 stars but the staff isn't always eager to please.
Nice to have access to everything I need, close to home. Good deals on tools, and everything else you'll need as well.
Great place to shop. The people are great in here.
Same old same old.. never an employer around to ask where stuff is when you need them. But everywhere when you dont.. lol
Michael helped me picking out mosquito deterrent product. He was very patient I did not feel rushed at all great customer service.
Went to return item bought online. Quickly they refunded me, no questions asked. Very good service from everyone we encountered during our visit.
Lots of items stocked and staff nearby to assist if needed.
Found the right blinds, and they cut them to size... No charge! Awesome!
Nice selection, friendly and helpful staff, and their price matching program is great.
Great customer service and selection.
Very impressed with the help with which we got in this store. Thumbs up guys
I found what I wanted but not enough of what I needed. As per usual no staff around to ask for help.
Very hard to get help from staff even on off peak hours.
Terrible experience, the staff were short with me, rude, and they are not on the same page. I would recommend ANY other hardware store over this one.
I always get what I need. Sometimes it takes longer than I'd like to get a question answered or cuts done, but in understand there's only so many staff.
(Translated) A place to make seasoned DIY enthusiasts happy. (Original) Un endroit pour rendre heureux les bricoleurs aguerri.
This is the best Home Depot in Edmonton by a considerable margin, in my humble opinion. The service here is absolutely amazing!
Undoubtedly the best place to buy construction-related stuffs !!!
Good place for your needs.
Pretty good stores. Seems like they are out of stock on things I want a little too often though.
Every thing was self check out no body was interested in helping me
One stop shopping for all reno needs
The staff as this store is outstanding, kudos to Sherry and Rom in the tool area!!
I found the staff in the paint department very friendly and helpful.
The staff were very rude! I did not like how we were treated! I will never go back again! I will shop at Lowes from now on!
Genuinely helpful and speedy staff got me exactly what I needed on time. The choice to have blinds cut on site made things even easier during this multipurpose visit of mine. I'll be back for some of those beautiful lamps when I can afford them.
We had quite a lot of items to get in various locations & there was someone at each location to help us out. It was a very quick and pleasant shopping experience.
Friendly staff
Crappy store horrible company to deal with.
Great place for practically any home appliance and diy home construction along with great customer support
I love the convenience of having Home Depot so close! The staff is friendly and really helpful. It is a smaller store however they are more than willing to help you find what you are looking for. Location is handy and there is plenty of parking. Will be back again.
Good selection of products, top quality, great customer service.
Helpful staff! Large range of prices for items, it's nice to have the options. Key cutting machine was not operating and that was a big reason why we visited.
Have been to this location twice as I had just recently moved to St. Catharines and I must say both times I had a great experience. First time we were helped by a young fella and he really went out of his way to help us find what we needed. The second time at the paint counter I encountered some awesome customers and got all the help we needed from the staff. Would return again 5/5
The staff are very friendly and helpful ????
Easy to find staff, they answered my questions without having to find other staff. Fast service.
Great place
Awesome customer service!! As always they always have what I need in stock & for a fair price!!
(Translated) It's good. Fast payment and contactless checkout (Original) C'est bien. Paiement rapide et caisse sans contact
Not helpful at all, associates run away or divert when you need something from them. Thankful there are many more places around to spend my money.
Wish there was an option to give them less than one star???? Very poor customer service ????
Lots of staff to help
(Translated) Good choice and good service (Original) Bon choix et bon service
I shop at this Home Depot weekly.
Helpfull staff
Can spend hours just walking around. Great selection
Always good
Shout out to Gus and all the other helpful staff members.
I got my wood here for my deck, they are very helpful and friendly staff!!
Placed an order for delivery of lumber on May 22nd. Got a call early morning on the 23rd saying that part of my order was not in stock now (even though the website showed it was) and that the remainder of delivery would come the following Monday. It is now June 1, and no sign of the remainder of the order, and have spent the last 3 days trying to contact the store. On hold for 30 mins or more and once that time hits the system says experiencing difficulty and hangs up. My project has been on hold waiting for this material to arrive. Frustrating when no one will answer a phone to provide an update
Helpful friendly staff. Organized clean store
Awesome selection and lower prices than competitors. Thanks!
Good Home Depot store. Usually fairly busy. Staff helpfulness is hit and miss. Went to buy a particular ShopVac and the young person I asked for help seemed really annoyed to have to help me. During another visit, we where looking to have keys made and this older gentleman went out of his way to help us. The have a good selection of products.
Always great deals in store, need to be a daily walk through!!!
I wish I could go 10 stars, I received the best customer service I have had in years today, from an employee named Marilyn (head Cashier) ...very very helpfull she deserves employee of the month!!!
Store appears understaffed. 1 employee in tool area was very busy.
(Translated) Good service, quality products (Original) Bon service, produits de qualité
At the checkout the guy asked with real interest what my project was. I felt very welcome there.
Great selection of tools.
Good service. The guy at the rental desk was so easy to work with. Nice guy. Totally the type you could sit and have beers with away from work. Been here before with awesome customer service and will certainly keep coming back.
Clean, well laid out like most home depots
Easy, friendly great shopping experience
We went to rent an industrial vacuum and a carpet cleaner vacuum. Lots of picking for curbside pick up.
Huge store. Lots and lots of products. Staff very friendly and helpful.
This location seems little smaller than the other ones. The entrance to the parking lot is also not well planned but the staff is excellent. They are always there to help in a very friendly way. Price wise they are very similar as Lowes but sometimes they have sales on some products which is great. I always look around for sale items whenever I go there for something.
Im in a HD weekly. This is hands down the best HD in NB! I can’t stand shopping in any other HD. They are helpful, and stock items well.
Very good insight and direction to our leaky pipes.
I ordered some boards and took 2hrs for them to come
Great service
Very helpful staff.... especially the staff in lighting department.
I swear they take a course on how to avoid customers. If it's your area you should be there to help the customer. If I gotta walk 5 aisle down to talk to someone about something I'll just stay on the north end and go to Rona.
Great service
Decent place to shop
Had one of the home depot delivery drivers illegally dump Empty boxes and garbage from a home appliance delivery down the street on our property and when spoke to the Operations Manager " Marty " didn't seem like it was a big deal and would pass it on to the "Delivery Company"
Friendly staff. Some items not always available. Probably due to covid. Store us a little small. Parking lot is often busy. Always look for some deals and items on sale. Location is handy. Cheers
Called the tool rental department twice and no answer . Called customer service and spent 15 minutes on hold before I hung up . I'll be taking my busniess elsewhere .
Helpful staff, good clear markings for social distancing
The store staff are very knowledgeable and the manager was helpful when we had to return large items.
GREAT SERVICE
Good prices and lots of staff to help you
Donna is not helping. Store has limited staff. Went to buy a bbq machine. Waited for 1 hour and telling me they have 1 in stock but cannot find where it is. Cannot sell floor model neither. Donna is been rude and not accepting any suggestions. Also give me wrong information regarding the return policy. I went to Kent next door. Got same product for half price, great customer service and correct return policy. I will visit the store when the store manager return from vacation. That is what they told me.
Excellent choices and staff support.
Staff is helpful and knowledgeable when they recognize you need help.
I orderedca new shed about 2 weeks ago now. They accepted the order the same day with a probable delivery date of 29th July. That was a lie. It still hasn't arrived. It hadn't even shipped as of this morning. This is not performance.
great
Great selection of products
It's the best place to find Auto and hardware stuff on the spot but it's too expensive compared to Walmart (in Store) and Amazon (Online). Or that's just my poor thinking lol.
Typical HD... Store manager is a bit up tight. But the main staff are all decent and willing to help.
Home depot has a pain spray that works for me
Great service good people :-)
All home Depot don't care and have very little info on what they do and they have to ask others for help and even they don't know the answer. Very poor.
If you want to build a house, this is the place.
(Translated) Excellent service from the employees. Unlike many other hardware store / renovation banner, it's easy to find a floor advisor. They have the largest selection of tools in Trois-Rivières. However, as someone else mentioned earlier, tool rental is not price competitive with what can be found elsewhere in the area. (Original) Excellent service de la part des employés. Contrairement à beaucoup d'autres bannières de quincailleries/centres de rénovations, il est facile de trouver un conseiller sur le plancher. Ils ont le plus grand choix d'outils à Trois-Rivières. Cependant, comme quelqu'un d'autre a mentionné précédemment, la location d'outils n'est pas compétitive au niveau des prix avec ce que l'on peut trouver ailleurs dans le coin.
Lots of the stuff we all need. But it’s POORLY marked as to where everything is and as everyone will agree……there is never anyone around to help.
This is by far the best home depot I have ever been to. The staff are extremely friendly,knowledgeable and quick to help. My family has done many Renos,so we are in the store a lot. Special thanks to Sue,Joe and Heidi. Thankyou for making tough jobs easy!
No service.. warped lumbee
Such great help and service, every time.
Nice Home Depot but aren't they all pretty much the same? The difference maker at this location is great staff.
My first choice for project supplies. Great staff
Awesome place to shop very helpful especially Tim in Plumbing very knowledgeable
I always manage to find very helpful employees to help with my questions. They are very knowledgable and if they cannot help they know which team member to ask for help. They often have some very good sales going on, prices are quite fair.
Needed a toilet and a repair floor flange -no problem !
Helpful staff but hours of closing are very early compared to other cities
Super helpful and knowledgeable staff. Really a pleasant experience ????
Lumber is usually cheaper here than Kent.
Fast and courteous service everytime. Huge and diverse inventory.
Needed metal grate.got help finding it and getting it cut.
Always easy to find help if needed, easy in and out trips
Have what you're looking for , if they don't they'll try an get it
Do not go here too often, however when I do I always have a good experience overall. The store is very clean and that includes the public washrooms. Just an overall well run company.
Very big place and nice staff
Great customer service, wife loves it when I go in she cleans up good on the paint isle
Did not have what I was looking for
Nice store but staff does not know the store well and not many around to help
Went in for flooring plenty in stock and friendly service.
Greate place nice sales persons and they know there stuff
A very nice store with tons of renovation, building materials, tools and more. I've bought a water filtration system, and an air compressor from this store and both have served me very well.
Curb side pick up is a joke with this company. I made an order may 25 2021 at 9 am at 2pm finally called and agent told me they were processing Sundays curb side orders. Go to any other store for curb side pick up. Home depot is a joke
Slow to respond to online order. By the time they responded 4 days later, they had sold out of the air conditioner I had bought. Why bother?
I was looking for a paint brush. I found a paint brush. I bought a paint brush. The only people who spoke to me was the guy who said hello when I arrived and the lady who said good bye when I left.
Disappointed in the service as asked for direction to sienna deck boards and pointed to 2 by 6 lumber. Left me alone to find myself and then had wheel the two step roller to get at the boards.
They have all your needs in and outdoors..
There were lots of extremely helpful employee's always offering a helping hand or their expertise. Would highly recommend this home depot.
Not impressed with the service at this store. Waited forever for someone to help me, when I walked up to a staff member he turned around and walked away. I chased him down and said I needed some items that were in the upper rafters. He said he'd find someone else to help me and took five minutes to find someone who then told me that he also had to find someone to help with that. 10 minutes later he finally returned with someone and the forklift. I'm also unimpressed with the website / mobile app. The inventory was way out and I had to stop at two stores to get the quantity of items I wanted. I needed a total of 9 so I went to the first store that said they had 3 (Westmount) and bought all 3,then to south Edmonton Common that said they have 6 in stock. The South Edmonton Common store actually had 12 in stock so I could have just gone there and saved myself time and travel to two different stores.
This home depot does have great sales as the Niagara Falls Home Depot. I have heard it is up to the store manager to mark down items. Staff are friendly and quick. Its convenient that have self check out lanes too. I love that they offer DIY classes and classes for kids too.
I don't generally enjoy Big Box stores, or even other Home Depot stores, but I love this particular store. The store is well-stocked and the staff are always friendly. I've always been able to find assistance for any project. The only thing I DON'T like is the use of Ovation Logistics for appliance delivery (After a botched fridge delivery that took nearly six months to resolve, I bought my other appliances somewhere else.), but I doubt the staff have any control over that!
Came in to buy a washer/dryer. Was assisted by a man named Claude who was incredibly helpful, genial, and straightforward. Honestly not much else to say, just wanted others to know that Claude from Regent Home Depot is a great guy!
The staff is extremely friendly helpful in that store!!! And they have everything I need for home
Got wood
(Translated) Very courteous staff. (Original) Personnel très courtois.
Always good. Easy returns
Well laid out store. Easy to find staff. Good parking.
Customer service was rude and unhelpful while we tried to return a tool still under warranty purchased 6 months ago.
Easy to find everything you need prices sreblow but quality is good.
Placed an order in store on May 6 for delivery. Then received call from delivery company, they do not deliver to our community. Phoned back to Home depot. Told they would have the manager look into it because yes they do deliver to my community. Waited 2 more days, heard nothing. Called back, again told they would get manager to look into it. Did receive a call back that evening, they had placed the order wrong, it needed to be placed through online delivery to be delivered to my community. So order was to be canceled and I would re order. I then received my statement, I phoned to verify the order was canceled and my card refunded. Order was canceled but store forgot to refund my card. So I called the store again to tell them they needed to refund my card. They said they would. I had to then call the home depot financial again to verify they had indeed refund my card. They had finally done that. Am currently now sitting, waiting almost an hour for the part of my order that was not canceled that we were picking up. FYI we then went to Blue Sod Nursery and ordered what we needed on a Sunday, it arrived Wednesday morning and for approximately $300.00 less than Home Depot.
Helpful and friendly staff with plenty of what you need for any DIY home projects that you may have planned or underway.
Bought gutter stuff here. Very impressed. They had everything I need.
Great service and advice. But man I spend too much there lol
Very impressed with this store; displays are easy to look at; but as usual hardly any employees to help you, but what's different than other big box stores. One thing we did find which other HD were no longer carrying was exterior grey chalking--what a find.
The the gentleman that was working in the paint department was so and may I say so very helpful! The paint that we were looking for was not available so he recommended another paint that was in the same line but a little bit more expensive. He knock the price down and continued to help us with helpful hints for using our new sprayer for the job. I could tell he was the right guy to be helping us because all of his co-workers were going to him for advice.
I got my yipstick at home depot lol Just kidding. My experience was excellent. Theirs always a kind sole willing to help me out. Super service
Always lots to see there. The staff are very friendly and helpful
Everything you need for a home project and more
Love this place. Awesome staff.
Good for wood projects
Hope you know what you want or need to do the job.. Maybe even just know where to get it.. And unless you have to. Id never rent the equipment. Just saying.
I recently attempted to a rent a wood splitter from this location but it went poorly. I called ahead to confirm that a wood splitter and that it was registered and legal to tow on the road. I was assured over the phone that it was legal and towable but not able to be reserved. After driving over thirty minutes to the store, waiting in line to enter, and then waiting in line again to rent the wood splitter, I was told that it was not registered and not legal for the road. This was exceptionally disappointing. Either the staff member I spoke to over the phone didn't actually check to ensure that the wood splitter was registered to tow either as a result of their laziness, or a lack of respect for their customers. I will not be shopping at this location. Do better Home Depot.
Service is good, but lumber leaves a lot to be desired as far as quality was concerned.
Huge selection and knowledgeable staff. Home Depot wins the hardware store wars for overall price and staff. Home Hardware wins for expert staff, but slightly higher prices. Kent comes in dead last as the staff avoid customers. (I have spoken to Kent store managers and nothing improves).
Its getting better and it's open for your business
Sales people not knowing English makes it a little difficult but good in general.
Just went for flowers...
Great variety at Home Depot. We had stopped in to check a shed we had seen a few weeks ago that had been marked down, unfortunately it had been sold. Should have known better. Did a bit of window shopping before heading out. Fyi there washrooms here are very clean.
They have just about everything, but at a premium price, if there's something that you want that's high price there I check Princess Auto to see if they have it cuz you'll save yourself a lot of money, a typical American company
(Translated) Very good customer service (Original) Très bon service a la clientèle
always great for our home product needs, have purchased our heating vents, paint + much more here
I am very happy with customer service at The Home Depot. I've been to other Home Depots, yet Halifax's one excels in customer service. Attentive, and knowledgeable staff approached you with the intent to assist you and help you. Home Depot Halifax is more and more becoming my go to store for any renovation-new project needs.
(Translated) Great service, lots of quality choices. (Original) Super service, beaucoup de choix de qualité.
Great store and service. Excellent and beyond expectation service provided by Karan. Thanks a lot.
Great hardware store
Friendly help was easy to find, got what I needed and out in minutes
Great store. Helpful and friendly staff.
Typical Home Depot with huge inventory. Prices a bit high. Okay service.
Good prices good products
Our go to store for anything they carry. Quality is usually good or better, and if you can't find what you need, there's always someone to help. Garden center was a bit flooded; I expect watering of plants, but giant puddles suck to walk through. Selection of plants was great this season.
Matthew was very knowledgeable about washer and dryers, helped us pick out what we needed.
The lady who works in flooring is super helpful and loves planning new and challenging projects. She helped me a great deal and I've remembered me when I ran into her again in the store and told her how well her advice worked!
Great place, great service
Very helpful people
Unable to locate a knowledgeable staff person. No one is eager to help a single female either. The want to help men or family customers though. Sure made me feel invisible.
Lots of building supplies.
Good spot , great selection
A big thanks to Jim over in plumbing. His advice on the sharkbite fittings saved me hours of soldering copper pipes.
Helpful staff , found what I was looking for, and I was on my way. Thank you Home Depot Miroslaw Bereznicki
Pretty much a plain ol' Home Depot. Staff are very helpful here
Changin my mailin address to here it's my second home lol always a friendly staff member to help you with all your home improvement needs great job people
We come here for everything we need for our house!!
Bad service, team is not competent, except for Dave in plumbing. As for products on shelf, always always out if stock. HEY head Office increase inventory hellloooo
Better than Lowes for service but still not great! usually your looking for someone to help you.
The workers there were efficient and professional. Very friendly and basically knew what we needed and where it was in the store. Took about 5 minutes in total .
#great staff and #service . C. stopped in here once A. again for more home M. improvements like E. #Paint , #weather R. #Brushes , #trays O. #dowles, N. #rollers , #cleaning ,#supplies #lights #fixtures #everything #andsome ..... Thanks to C. We grabbed more than we came for and was happy that he helped us join PRO EXTRA FOR REPEAT AND LOYAL CUSTOMERS.... #BIGREBATES ON JUST ABOUT ANYTHING...... WILL DRIVE BACK HERE FORSURE..... 1.5 HRS ONE WAY. WORTH THE VISITS .
Knowledgeable and friendly staff with a wide selection of basically everything. Went in with a project in mind and was able to leave with everything at a reasonable price.
Great for building supplies and competitively priced
A home owners dream with options for repair and knowledgeable staff. Great for finding that thingamabober that going into that dodad that nobody else has. Crafty solution makers as well.
Online ordering is a snap for the curbside pickup and usually they let you know that your order is ready on the same day. Pick up process is very easy, once you receive an email saying that your order is ready for pick up all you do is pull up to dedicated parking spot and click on the "I am Here" button in your email. They bring the order right to your car and help you load it.
Everyone is always friendly and helpful. I genuinely like this store and I would shop here more if they only offered military discount like Rona does. If you're military Rona and LBH is the best options.
Exceptional service and speedy, 2 day home delivery 20k out of the city, with a fair delivery charge. ????????
Asked an attendant where a product was he motioned oddly and said something i didn't understand. Show a customer where the item is. Poor employee
Well, I'd like to get the last 20 minutes of my life back waiting to have lumber cut, for an associate who never came. Yes, it was 8:30 when I rolled into the store, and went directly to lumber to select two 2x4x8's and immediately asked an associate for a cut. They say sure they'll call a person, but no one comes. I see about 9 employees standing around the cash registers, intermittently looking back, and still no one comes. I needed four cuts. Simple. I was left standing for 20 minutes, with not even one associate who passed me by, checking to see if I needed assistance. Used to enjoy coming to this store, but I guess I'll be going elsewhere now. I'd rather travel for decent service anyways...
What I like about home Depot is that they almost always have stuff in stock. They are very well organized.
Helpful staff, great end of season deals.
The staff at this location are always very helpful. We enjoy shopping here and really like that the will price match.
Staff here are proactive with asking if you need any assistance, but don't rush or push you to purchase anything. This location is quite large and it has mostly everything you'd need in relation to home improvement.
Very good people that work there. As soon as I went in I asked one of the employee for what I wanted and he did all the work for me.
Thanks Miles (or Mitch?) Electrical. Helpful and product available.
Curbside service is fantastic.
Decent, most staff quite knowledgeable. I find the store has a great selection, but not always what you need, unless you shop elsewhere for them or online. Some items have a nice variety, other more common items there's very little choice.
Covid Friendly and following Covid guidlines
We went to the Home Depot to get some pricing and ideas on lumber for a Deck project. Jo was working and was fantastic to deal with. Helpful, knowledgeable and had some great suggestions. I would definitely recommend working with Jo if you need help.
Stopped in again to put in my steps. Love walking the aisles of the store as aisles are reasonably clear of obstruction and the products are nice to look at as I walk by. Employees are scarce today and the couple I did see were assisting customers.
Great and friendly people and when I needed help finding something went out our there way to make sure I was satisfied, so many products to choose from and different products that I didn't see in other stores, awesome quality and prices. Love this store ????
Took some stuff for a refund. I required assistance unloading it. Very pleasant fellow Ryan helped. The lady inside processing the refund was very efficient.
Cheers to Lyn in customer service for sorting my exchange after a long day. The store was just a few minutes from closing, but she could tell I had a long day after discovering my new tool chest was damaged during shipping and made sure I didn't leave unhappy. It takes a little something extra to be good at customer service at the end of your shift, so thank you for that; you've earned my business.
Fast quick, clean experience.
Barbecues too expensive. Staff fantastic.
Typical Home Depot. Too busy..No staff to help. People need to shop Canadian.
All good, what I needed was in stock, staff were helpful and friendly and they matched Rona's prices on the lumber
By far the best home and renovation store. The staff here are the most helpful and easiest to find. Finding someone to talk to you there is one of the most important factors for me when I need something. They seem to have the best deals both on products and on financing options when purchasing things. They're installers are decent. Otherwise their selection and options don't stand out in particular but they always have what I'm looking for. When I have a choice about where I'm shopping for a renovation material I choose Home Depot. They always made buying big lots of things and having my contractor pick them up easy
Beware if you're seeking customer assistance via the phone...have extreme patience. Called numerous times to get through to the Pro Desk to get a quote - no luck but someone picked up the phone numerous times only to put me back on hold again. Gave up. Guess I'll take 3 car garage project package elsewhere. Always see staff in store more interested in self socializing than being attentive to customers - aren't they supposed to be "Customer Service Representatives"?? Get it together H.D.!!
Has everything, and they cut blinds to your preferred measurements. Easy installation too.
Staff are really helpful and knowledgeable, which always makes it worth the trip but they don't always have what I need in stock.
Found everything I needed and then some. :)
Great product selection and always good sales.
This location receiving material that they ordered. I arrived early before my appointment to deliver there materials 4 pallets and they had no time to receive the materials. 5 hours waiting not very friendly very poor service.
Good inventory, fair prices.
Helpful staff
I was attended to as soon as I came in the door. And directed to the aisle I was looking for. Thanks Judy.
Their staff is always kind and helpful. They tend to carry most of the stuff i need for home reno/repair
The man in charge of the commercial pickups outside was i credibly rude for no reason, which was a shame after we had such great service from a young man in the seasonal section
Tough to find what yer looking for
Was some what helpful
(Translated) Good service (Original) Bon service
Found what I wanted quickly, reasonably priced too
I thought it was very interesting and the staff was very helpful.
Had what I needed. Staff was friendly. No complaints.
My one stop shop for everything building and hardware related. I always check here first before anywhere else for my building needs.
I love home depot. It's my second home lol!!!
Not a good selection of lumber, they lack of tools they have some but not a great selection like other box stores. They have a great price matching program that will beat any price and give you 10% off in addition to the adjusted price.
I fine they got better prices then Kent. Frenzy staff and lots to choose from
Alway has what we need
Good service.
Staff were doing more talking with each other than assisting customers
Great service for Christmas eve made a great deal with Wade on a dishwasher! I went to 3 places and found him the most helpful...in out and loaded in no time!
We enjoy the monthly kids' craft program.
Found everything I needed and was offered assistance twice while in the store.
(Translated) Good (Original) Bien
It's a Home Depot, and it's big. There are knowledgable staff working there, so don't fear ask your questions. Reasonable and honest tool rental service: if they don't have someone you need, they'll tell you who does (that might depend on the staff person you're dealing with).
Easy to find what I was looking for
Awful delivery experience, entirely outweighing the excellent in-store experience. I hate giving a one star review to this location as the in-store associates are excellent. Having said that, we had a delivery today and the delivery individual was extremely rude, rolled his eyes when we politely asked whether it would be possible to drop the items at the back of the house and stomped around in protest like a child. Drivers are your company’s representatives outside the store environment and need to be upheld to the same customer service standards as anyone else. This was a very disappointing experience.
One of the better stores during covid. Have ordered online-- things arrive quickly and curbside pickup orders are normally picked within a day.
Blinds review ... real simple ... DON'T buy custom blinds from Vernon Home Depot. Parts missing, NO INSTRUCTIONS for install, more parts missing. Ridiculous !!! If you need custom blinds go ANYWHERE but HomeDepot.
Store is brutal
No lineups. Great place as always!
It was very helpful and I had no problem finding what I was looking for.
This particular visit was for the Garden Centre. Beginning of the season is best for selection as is for any garden centre. Plants are well cared for & reasonably priced. Staff go above & beyond in assistance & search for information if unknown. Friendly and helpful.
They are always helpful and lots of people so they are easy to find too!
Always good service when asking for help at home Depot
Staff is very helpful and always willing to assist you
Very organized.. Well laid out.. Clean.. Friendly staff.. Great place to shop
Drove from out of town to Woodstock Home Depot to get a couple of the husky totes, online stated there were 20 totes available. Checked the front entrance area where they have been before and there were none. After checking a few isles myself my sister asked a staff member and was told to check the back back isle at the other end of the store where I found none. Asked another staff member and was told to check the front and near self- check out. Went back to front of store and nothing, asked a cashier and she showed us to an alcove where they are “normally kept” and there was flooring. Then said again to check the very front entrance area, I told her I had already looked but followed anyways, none. She said she would ask, talked to another cashier who did not know, After standing there I said I would just keep looking. Walked the perimeter of the store and found the lids with no totes. Ended up leaving very frustrated with no totes and a sore back as I am visibly pregnant and walking on cement for that long gets painful. While staff was nice, not one of them went out of their way to actually help me find what I was looking for. Very disappointed.
Their website is great found it online, said directly where to find it and went to the aisle and the bin number and it was there! Great to have such accurate inventory and website
The nest rebate worked well
(Translated) A lot of choices (Original) Beaucoup de choix
Ignored. No one to ask questions . Becoming like Kent's. Customer service is non existent.
(Translated) We find everyone (Original) On trouve de tous
Ok
Thanks to the guy that helped me take the bbq out of the box to fit it in my small car. Ha.
Big store got great service thank you.
Get it all done there
Good shop and location
We went in looking for paint and the gentleman serving us was awesome! He made sure we had everything we needed, as well as advice on how to fill out our rebate. ????
It was very good I took my grandson he loved the buggy that was like a car he thought he was driving around the store the workers were great the store was clean the prices are reasonable
I know where things are. Lowe's sucks.
Can find most of what I need here, but they have been slowly getting rid of items they used to carry. Even the employees aren't sure why they stopped carrying some things. For some tools they sell the tool but no replacement or accessory parts that are needed or very useful.
(Translated) Good choice of products. Good protection policy (Original) Bon choix de produits. Bonne politique de protection
Good quality items and friendly staff ????
Most helpful team in St.Albert, they are usually informative and keen to help. I believe not every Home Depot is same like St. Albert’s!
I went here to find an item that was difficult to find. Dorothy and her colleagues went out of their way to locate the item. It happened to be on a pallet on a high shelf but they happily went out of their way to bring the pallet down, and go though the boxes to find the item I was looking for.
I love the selection of products here.
Can usually get help with a little patience, they have everything and prices are decent.
There are patient, helpful, happy people at this location which is very appreciated.
Excellent selection of quality products. Very helpful and friendly staff.
Went to garden centre nothing l wanted. Cannot get into the store needed supplies l had to look at to pick up not allowed.
Love the staff, they try to help in any way they can. Customers in North Bay are the WORST! It's not their fault you're ignorant.
Being a more home improvement and carpentry type of retailer I was surprised to be able to find a soldering iron for electronics there especially on Christmas eve. Home Depot even has a pleasant surprise scent of woodike visiting a lumber yard during my childhood.
Good store, got help from friendly staff. The prices are excellent in comparison to other stores. However, always do a online price check.
It was terrible, absolutely NO Customer service of any kind. NOT my job, call someone, Really, will never again use this store. Pjb
Perfect place for building materials,paint ,renovations and lot.
Carry most of the material you need for any project.
The Home Depot at the Crossings is newer and a but better
It's like a candy store for men
Service was impromptu and very friendly/helpful. Found everything we needed and recieved assistance when required.
It is your standard Home Depot. They are handling social distancing protocols quite well. Still very friendly and helpful staff.
Great staff and a lot of things are available
Nice friendly atmosphere
Found what I was looking for quickly and easily due to aisles being marked with good detail. Was no barcode on product but an associate quickly ran to get the number required to help me. Very friendly helpful staff.
(Translated) Makes people happy with their high range of tools (Original) Fait des heureux avec leur haute gamme d'outils
Pretty average Home Depot. Friendly staff, when you can find them.
Got everything home hardware you could ever need. Just walking down the aisles sets creative minds to work. Staff know where everything is so finding stuff is super easy. Totally recommend
Staff don't seem to quick to help customers and when we did find some they gave us the wrong information
Sheets goods ok, 2x lumber is pretty twisted at times.
Not a fan of big stores , but the service I got from Mia in the seasonal department was above and beyond , thank you for your great service!
Very rude, at self check out I wasn't dressed "properly" I just had gotten of work and they treated me like I wasn't paying for my items and this wasn't the only time I felt this way at this location
Went to 3 different ones to buy a 9amp dewalt battery, they were all stolen from all 2 locations... Kitchener, Waterloo and Camebridge.
Got everything I needed, as usual!! Very convenient location for me.
It is a friendly place for all or most of your house & apartment repairs or renovation. There's appliances, paint, lumbers, flooring, plumbing, electrical, yards & garden, tools, fasteners, and tool rental department. All in one huge store. With friendly knowledgeable staffs. Plenty of tools and accessories for the basic DIY to the serious professionals. Bargains can also be found in some department in random time. Plenty of parking for regular and handicap clients.
Love this location
Love this store.. but many items here.
Rude staff. This store has one of the most unfriendly staff I have seen at a Home Depot location. Unfortunately I've had to deal with this store a few times. Hopefully won't have to deal with this location in the future.
Been here a few times. Each time I get here the people are always friendly and helpful. Especially the flooring guy, didn't catch his name but even though we weren't buying flooring at that time had information that is helpful in our future purchases.
Waiting on the phone for over 40 mins just to told they weren't mixing outdoor stain at the moment. For no apparent reason!!
It's ok
Exemplary delivery service, thank you SO much!
Nobody knows where what not their department
The staff here are pretty much useless. Do your research before shopping at this location if you're not familiar with what you need to purchase. Only upside to this store is the lady who works the paint department during the day is wonderful and super helpful.
Good online purchase experience just need a few more picture on the item hard to tell if you are buying the right item.
Big store with everything that you need including staff that you can find.
????
They don't have alot of items the other home depots have. Have needed to go to trade stores to finish projects.
Always have what you need. Pricing not so good.
We had the best service from Joan in appliances. She went above and beyond!!
This is our go-to store for tool rentals and home reno items! The staff are always super friendly and quite knowledgeable, so don't be afraid …
Good place!
Great people products and prices
Great store. Always someone ready to help
When I need to find something, the staff are great with helping me find it. If I need to know something about a product I consult a trades person or google it.
This was the first experience for me at The Home Depot Woodstock, when I asked for help for a product from staff, he pointed correct aisle to me and left. The Staff seem to be in a hurry. To be honest, I expected better customer service from him. But 4 stars for this place, as I had a really good experience at the cashiers and customer service dept. They explained me about the product I was purchasing. Thanks to the cashier and customer service team!!
Josh and a nice lady who’s name I didn’t catch stuck around after close waiting for me as i was coming some distance and had been delayed. They were waiting by the door watching for me and had my box of discontinued flooring waiting for me and even put it in my car for me. Great customer service!
Everything is great about this spot. Service, selection and pricing.
Excellent location and the majority of time the item I am looking for is in stock. Competition tends to have items on sale more often that Home Depot. Returns are fairly straight forward, only issue is with larger items if there is an issue. I had purchased a large tool workstation which weighed over 400 pounds and required me to rent a delivery truck. Once the item was delivered and removed from the box/create (not damaged by the way), several of the drawer slides were damaged during assembly. Home Depot wanted me to return the workstation, at my cost, in order to swap it out. It was cheaper for me to purchase new slides and install them myself than to get another delivery truck. Aside from that I have had no issues with this location.
A great place for DIYers run by very courteous, well trained staff. They easily have the best in-store customer support team in Saint John.
Nice place and always someone there to help you
Just had my BBQ delivered free and assembled free.It was delivered by a gentleman called Keith,most professional and very helpful in placing it in our yard,my thanks to Keith the delivery man
Went to regent location to buy lawn mower. Waited for 15 minutes trying to get some help. Finally someone came around and tried to help. They noticed there were two identical floor models and they said that I should go to the till and they would be able to help me. When I went to the till I explained my situation and the head cashier told me that I would have to wait while she made sure there were two. Another 10 minutes past and she came back and told me that it was the only floor model (when there were two) and they couldn’t sell it to me. When I explained the situation again she interrupted me and told me to come back on the 14th when they had more in stock. All in all not a great experience.
I love coming here however whenever I ask a question no one really knows the answer. Everyones underqualified to work here so just go to the seniors because at least they know a little. In the summer I'm here almost every other day lol. Grant place for DIY people. They have great DIY learning classes etc. I love how close it is to my house and Petsmart is a bonus, being around the corner. They have a washroom which is great because I always have to use it. They have a Subway which is connected inside if you get hungry so there's always food. The return policies great 90 days and they're usually don't ask any questions when you're returning something it's never a hassle it's actually very convenient feature. They have a very good barbecue selection and garden selection Electronics. Great selection of chandeliers and lights (one of your best). Checking out is never busy or I never wait for more than 2 minutes. Door selection is great and they have paint as well. Nice plants too.
Very good selection of products. I usually find what I'm looking for.
Terrible store depending on your needs customer staff is rude I give it two stars only because of the name sake but otherwise wouldn't recommend
Staff are always super friendly - Could definitely tell they were having a tough time during the middle of the pandemic. Online ordering has been great.
Cheryl & Sue are awesome They take great care of me & my team
Love this spot, always get what I go for. They are very good to help also.
Bought a Bosch dishwasher on sale and there was a lower advertised price in town and so I got a true 10% reduction below that low price. I will always buy my appliances there.
(Translated) Busier than Rona which is less than a mile away but plenty of choice of everything you need, competitor-like price (Original) Moin achalandé que rona qui se trouve à moin d'un km mais beaucoup de choix de tout ce qu'on a besoin , prix semblable au competiteur
Friendly, helpful staff. Sometimes a bit of a wait to get wood cut, but that's understandable. Great store to visit.
Friendly
Good place to get everything you need for your home
Great spot
Good prices
(Translated) Excellent service, Employees take the time to serve you and have a good knowledge of their field. (Original) Excellent service, Les employés prennent le temps de vous servir et ont de bonnes connaissances dans leur domaine.
Found what I wanted and then a few extras great place to shop
Hardware Heaven. . .
Customer service is not a priority for this company, This is my third time’s ordering from them and and it should be the last time to fo such a mistake, curbside pickup service is the worst, i have waited more than an hour and no body showed up, I have call them no body answer, when I came back next day, they didn’t even bother to apologize or even tried to, CUSTOMER SERVICE DOES NOT EXIST AT TGIS COMPANY. Find another shop where you will really get a real customer service and a real people that care about their customers. Don’t waste your time and money.
Just purchased a washer and dryer set from Peter in appliances and he is by far the best and most friendliest Home Depot employee we’ve ever dealt with. We will be referring all friends and family to him and this location. Thank you so much!!
You'd think they figured how to manage their on-line orders by now... nop! We order 3 pieces of lumber 2 days ago. This morning, we received a cancelation email, they don't have our items. Their inventory is wrong. And today is Saturday, can't get a hold of anyone. I gotta make a new on-line order, in another store, still, no help there... gotta wait 2-3 more days.
Friendly staff and very helpful
(Translated) The gentleman's service for the backsplashes was REALLY very friendly. He was really helpful and excellent service !! The cashier was just as sympathetic. (Original) Le service du monsieur pour les dosserets était VRAIMENT très sympathique. Il nous a vraiment bien aidé et service excellent!! La caissière fut toute aussi sympathique.
Very helpful staff..knowledgeable
(Translated) For parterre chains it was the least expensive in town for the model I wanted. (Original) Pour des chaînes de parterre c'était le moin cher en ville pour le modèle que je voulais.
Quick service
Home Depot employees always treat me with kindness and patience and are very friendly and helpful.
Josh was amazingly nice with us. Gave a full explanation about different drywall types and even offer us a small bulk discount.
Fast pick up . Order was perfect. Great service
I recently experienced an issue while picking up an item at this location. Although their staff was not at fault, Dan, the manager, stepped up and arranged a satisfactory solution. Completely happy with the customer service. And this location is huge and has a better selection of merchandise than other local big box retailers. They'll be my first choice going forward.
Had just what my son needed
Bought Milwaukee drill bits for my husband.
I love this home depot.
Great service. Lots of parking. Easy wheelchair access for the handicap
Good staff and what you've come to expect from a Home Depot.
Very friendly staff. One of the best Home Depot stores I've visited.
Had some real problems getting what we bought. Paid for it in October and still have nothing to show for it . Will most definitely use another hardware store when we build our new house.
Shocking, disgraceful behavior by the assistant manager towards my elderly father at this store has convinced me that they will never see a cent of my money again. After a clerical error and subsequent inability to correct it caused a nearly 45 minute delay in his purchase of a new barbecue, my father asked if there were any form of compensation the store would be able to provide - certainly not the route many would take but they do have a budget for it. The assistant manager's reaction was to verbally berate my father at a volume audible to all of the customers nearby, accusing him of asking for money without cause and with such hostility that I was afraid the exchange would lead to blows. Dad, in keeping his cool with this young man, only seemed to make things worse. The childish, high-school bully-like behavior exhibited was unlike anything I have ever seen before in a customer service setting. He was interrupting my father, attempting to embarrass and brow beat him, and at one point laughed about other customers coming in with issues as well. It was unprofessional, toxic behavior and something I wish to never witness again. A frightening, aggressive, and utterly shameful performance. 0/5 stars.
Great place!
Excellent, we had questions and had no problem finding a employee for answers., fantastic service
A man took me to the two things a needed
I love Canada, I live Canadian companies and would rather support them then the United States companies...I struggle with that though when the differences are so substantial, that it isn’t because I don’t want to support Canadian, I cant. Whether it’s the policies or just the staff...I do hope the tool rental side of Home Depot steps up and in a big way. Customer service is key, hoping they listen to their patrons and their comments.
Great costumer sevice
Paint shopping.
(Translated) Impeccable service very good price (Original) Service impeccable très bon prix
A girl (unfortunately didn't give her name when she answered the phone) at customer service is extremely rude. She felt the need to correct myself (on the phone) and my coworker (in person). These corrections were extremely unnecessary as it was very much a matter of semantics. Had she even been more polite about it, it wouldn't have been an issue. Customer service also had no clue about our order and the ladies at the desk spent a few minutes chatting before they decided that they would look at the counter to check if there is a customer there. Very disappointed. I will not be directing anyone to this location and will likely not be shopping here again. I was actually here a few days prior to this day and waited for a long time before I could get any help. People looked at me and before I could say anything they swiftly walked away after making eye contact. I walked passed an unapproachable woman twice who didn't even make eye contact or smile or acknowledge me in any way. I was obviously looking for something as I walked down the same isle looking at the signs for a good 5 minutes. Ever heard of the 10 ft rule? Maybe management should consider teaching this to their staff. I would have approached her if she didn't look so miserable...terrible. The girl at the lumber till was really nice though...
Sad to say a pretty poorly run unit; Indifferent, ill informed staff, who just don't seem to "get" the whole "customer care" message.
Led light bulbs, caulk, cleaning supplies... Oh a Christmas cactus too... Man what was I there for again... Meh, still happy with all the stuff I walked out with.
Always friendly staff and knowledgeable about everything that you are looking for in there stocks . ????????
Took a seat on a wood sheet of plywood and was asked to get off it. Didn't damage anything.
David, who helped me in the outdoor / garden centre was fantastic and very helpful
Big box store...
(Translated) Good service and competitive price. (Original) Bon service et prix compétitif.
Great service with knowledgeable and friendly staff. Great selection of products and usually has a good amount of stock on hand.
Always good for material
Typical big box Home Depot store. The staff at this location in the various departments seem to know their stuff, which is great for the DIYer who isn't an expert on the job they're undertaking. They're quite helpful, asking what it is you're needing to do and then sometimes recommending a better approach or product than you thought you needed. That's appreciated. The garden centre people don't seem to know as much but it's still a good place to look for plants, and is organized fairly well. Some plants could use better labeling.
If you can't find what you're looking for they'll help you
While being on vacation from Ontario I went into Home Depot in Courtenay BC and found some great deals but could not decide at that moment which one to get. So I walked over to Tim Hortons in the same parking lot and decided to have a coffee while making my decision. I made my decision and was going to purchase the item in the morning but at 9:30 p.m. I was told by the security guard the store was closed and you must leave the parking lot. I thought that was very rude to Home Depot's customers and decided to finish my coffee and not to make the purchase the next morning.
Worst customer service I've ever had the cashier swore at me
I'm happy to be able to go in the store, and pick what I want. Ordering online is okay but not as convenient as walking in the store.
(Translated) Lots of choices at competitive prices (Original) Beaucoup de choix à des prix compétitifs
Excellent service, lots of stock.
My go-to for construction material, but if you need it late in the evening go next door.
Staff is great, when you can find them. Mainly by registers. Sometimes you can be waiting quite awhile especially in the plumbing/electrical isles. Staffing issues but everyone is helpful. Can't say enough about the pro desk and how great they are. Call ahead and they get your order ready for pick up. Procard gets me points to buy gift certificates. Awesome program, great store, just need more staff.
A typical Home Depot. Staff are friendly enough and can usually find someone knowledgeable though many should not be considered experts.
Everything you need
I must have came at the wrong week cuz there was no double packs of Ryobi batteries. Staff is always friendly and helpful though.
unhelpful workers seem to know nothing about what is in the store. The location doesn't seem to have any of the things I look for and comparatively to the competitors it is severely lacking in sanitation and price points.
(Translated) A special mention to Catherine Bouliane, formerly of the floor covering, now supervisor of materials. It does not surprise me because of its exceptional service! Congratulations! (Original) Une mention spéciale a Catherine Bouliane, anciennement au couvre plancher, maintenant superviseur aux matériaux. Ça m'étonne pas étant donné son service exceptionnel ! Félicitations !
Sometimes difficult to find the correct information from the staff but, mostly has stock on hand
Everything you need. Recommend to stay away on weekends for capacity reasons.
Very friendly, helpful, and genuine staff at the appliances section. Made sure we got the deals and discounts for our purchase. Very impressed with the overall purchase experience.
If they don't have it, you don't need it.
???? Awesome! Something for every project your trying to accomplish. The staff were very friendly and knowledgeable!
Great help, good safety protocols, well stocked. Still as great as ever
Always great when assistants like Judy B make buying basebaord and trim easy and fasr! Thanks!
Staff could be lil more knowledgeable ask a employee where the rakes were he asked whats a rake really?
Prices tend to be a little high, but the employees we've interacted with have gone above and beyond.
Staff are awesome. Great at asking if you need help and always say hi when the see you.
Our sincerest thanks to Erin in the appliance department- WOW! What service! Erin commands an indepth knowledge of the products in her department and can confidently answer questions . Further, she called us back a few days after the sale to extend a price reduction introduced with a new sales event. She set up installation and adroitly handle our shifting needs. We are very impressed and as a result highly recommend Home Depot for all your appliance requirements. Thanks Erin!
I bought some painting supplies. Eventhough I couldn't get all the colours I wanted. But the best part was the staff, the customer representative (Old lady) guided me very well. Very friendly service.
Had a confirmed installation date of Wed the 26th. Online customer service confirmed 12 to 5 pm. Get an email at 4:30 saying it's Friday the 28th now.
(Translated) Everything you need (Original) Tout se que vous avez besoin
The products and selection is fine. The discrimination is not. Was it because the person was of colour home depot? I know you dont see many people of colour in this store so I guess that could be a reason for the white customer to harrass? You tell me. I will give benefit of doubt. Watched as store tolerates customers bullying other customers for not wearing a mask, and even agreeing with them. The staff should have told the angry white man politely to stop bothering other customers. FYI THD Canada, yes, the Charter/Constitution applies to you, your customers & staff too. If a customer (or a staffer) chooses not to wear a mask, it is both illegal and unconstitutional (which is the same thing...) to enquire as to why they are not, and/or berate them or ask them to put one on. People's personal health and bodily autonomy is a protected class of right. Insisting on 'no shirt no shoes no service' is one thing, insisting on a mask or not, is not. It doesn't matter that BC health dept made an order. All orders relating to infringing personal health/bodily autonomy relating to the Charter, made by the BC health dept is itself unconstitutional, so automatically illegal, and null and void. This is why the tickets given out are a different green colour, of the thousands given out all over canada *zero* have been prosecuted, they have either been thrown out in court, or paid by intimidated citizens not knowing the Charter. To Customers and THD Staff: Other Customers or staff or wearing a mask, their health is *not* your concern. Harassment of them for their choice is illegal, and expressing medical opinions/advice over reasons why they should is also illegal without a valid medical licence.
It is a standard home depot. Prices tend to be among the lowest in town for building materials, but not always for appliances. Have to do your price checks, but usually a safe bet you will not over-pay here. For some items I find that home hardware is a bit cheaper, Hardiplank for instance, other things the opposite. Also, never had any issues returning excess materials - have actually been encourage to buy more than you need and return the leftovers. Maybe the hope is you wont return the leftovers as I am sure most won't, but I do, and glad I can). Staff is almost always friendly although I did encounter one person in electrical a few years ago. We were looking for a specific part, she said it didn't exist, had been discontinued years prior. She was abrupt and rude and not helpful. After she left, I continued to wander and eventually found the exact part. They had a whole shelf of them. (can't recall the exact part). She clearly either did not know her stuff, didn't care, or was maybe not in her department. I'm not sure. But experiences like that here seem rare. More often than not I have had very knowledgeable sales staff help me - sometimes going out out their way to help. Some people I know speak badly of Home Depot, but for me, the good experiences far out weigh the bad.
VERY BAD EXPERIENCE EVER! Extremely poor management with installation and appliance delivery! Wanted to do Kitchen, garage, roof,Windows etc.Reno, the contracters either showed up once and never called back or never show up until we have to …
Great place for all your Reno ideas.
Prices a bit high and rewards program not as good as Lowes and Rona.
My favorite.
Good hardware store and more. Well stocked. Clean. Price competitive. Staff pleasant.
(Translated) Good product and impeccable service (Original) Bon produit et service impeccable
Very helpful staff. Always ready with a smile, and willing to help you find that thing, you can't remember the name of but can kind of describe, that you use to... you know. Always clean and organized. Wifi in the store.
Always find what I'm looking for.
Went in got what we need to have it all in stock and open the door we went awesome
Can never find my on-line orders when I go in there w don't think you're saving time by shopping online
So helpful! I bought my washer and dryer, and many other "fix it" products. Every time, they have gone above and beyond to help me. I don't love my washer and dryer (which isn't even their fault) but they made sure any mistakes were fixed with the shipping (which also isn't up to them to do).
Nice guy good handy man accurate service
The staff are helpful, they have lots of options and ideas for renovations. Definitely wait for a sale. They also have a good return policy.
Friendly help to find what I needed. Great store.
What wonderful people , the whole staff is just wonderful especially Mr walt at the pro desk what a guy
Couldn't find help, went to customer service to ask for assistance. Lady pointed to worker standing at desk and said he can help you. His response, sorry I'm not in right now you can leave a message ... my response, this is the exact reason I'm going to Lowes. What a disgrace.
Great service from staff. Very helpful and courteous
First I would like to say that I’m always going to home depot for any building supplies but ever since COVID it has changed a lot of the employees are not around as much and feels like if you want help you have to really look for people that work there. Overall it is a nice store prices sometimes are abit high but when they have deals on it is normally better then other stores always a good thing if looking for tools is sometimes go online even amazon had better deals almost 80 dollars less.
Bought some lumber, paint and hardware. Little bit of everything. Helpfull staff. Decent hours. And good stock levels.
Good store, staff is friendly, waits times are a little long for curbside pickup but not horrendous. Have been shopping here since the pandemic began and I have seen an improvement over time.
Always great customer service, knowledgeable staff.
A little bit of everything for home maintenance
Excellent service great customer service had everything I was looking for great prices sales on regularly clean building E-Z parking handicap access well-lit parking lot at night. I would recommend this story to all my friends and family I go there regularly to get all my hardware needs at very low prices.
I find everyone here so helpful. It never hard to find someone available to help.
Can always find what im looking for.
Home Depot Westmount staff are super friendly and amazing!
Friendly staff
Everyone was very helpful helping me find the things I needed and to load things in my vehicle.
Home Depot is great if you know where everything is located and you can get it yourself because trying to find someone to help you is almost impossible. I needed to get a piece of wood down from a shelf that was too high I got so tired of looking for someone to help me I decided the best way to get what I need quickly and in the same trip is to just go home and order it for curbside pickup.
I've had really good experiences here with staff who are helpful and genuinely friendly, as opposed to some places where staff seem annoyed to be asked a question! This is my new go-to for home stuff and I highly recommend it. I've attached a picture of staff helping me get an item that was in stock but not on the shelves. They were friendly and happy to help. Thank you Home Depot!
Good place for tools and construction stuff, but their goods are expensive.
Really like the way you are treated by the staff. Product quality is excellent. A great alternative to other stores out there.
Nice place to rent tools and small machines
We have spent far too much time here as of late lol. Found the staff to ve helpful and nice, the store us as all home depot stocked up and sometimes confusing but a good place.
Great website. Found the product I wanted in stock and location of product in store. Cashier very friendly.
Love this place. Find everything here I need. Also when I repair small wood projects they will cut. Someone always around to help.
Great store with lots of affordable priced items
I really like the staff at this Home Depot ... very helpful and knowledgeable.
I was looking for sliding window locks and the lovely lady was so helpful in helping me get them and go.
As always, finding someone to help is basically impossible... See a pumpkin patch? Get close, and they all scurry and disappear. Three stars thanks to the young man that helped cash me out! He was phenomenal - the name Roy was on the receipt, so if it was him, A+ service!
Helpful staff who are knowledgeable about the product they are in charge of. Store is always clean and has a great variety of products.
Did you know you can search on app for product you can’t find and it will direct you
Nice place for renovation, things could be unique here sometimes but pricy. I would say quality is better than Rona and Kent. Staff is helpful. I actually never had problems here to find anything like in other places. There are planty of parking and convenient locations throughout the city. I found deals options is overpriced and you can get better deals in other places but I like homedepot for it's quality products. Sometimes you can find good materials here or products.
The service is good
Friendly people and almost always have what you need
Nice place nice people
Usually you can find what you're looking for, but special ordered items can sometimes take longer than you want.
Friendly staff who will direct you right.
Bought a Bemis easy close toilet seat and the hardware did not match the seat fasteners. What a waste of my time!
Fantastic location. Lots of helpful staff.
Found what we needed but customer service was lacking
Correct
Been to a few stores befor i went here. They had everything I was looking for and way cheaper.
Had what I wanted lots of friendly knowledgeable staff.
I call and got very poor services from customer service the kindly said that my call was not that important because there sales people where busy with customer that where spending a lot of money I want to spend money on a washer so not important
Asked for something specific (thick black plastic), was told it was on the other end of store. When we got there another associate said it's on the opposite end. When we finally got the item, it wasn't even what we asked for, the plastic wasn't opaque at all, it was like garbage bag material.
Everything you need is here
I’m so glad I went to home depot. Their staff was nothing but helpful with everything I needed and asked for! Would highly recommend this place for anything!
Like this place. Good location and reasonable prices. Verity of things here and staff are friendly
Nice place in medicine hat
Always a good selection and helpful service.
I dont like when they only offer self check out
Prices are bit high.
Two weeks ago I placed an order for delivery of 20 bags of bark mulch; it still hasn't arrived despite being charged $50.00 for expedited delivery. Agree with other comments about utter failure of the 1-800 number. Clearly, something is very wrong with Home Depot; it once excellent reputation has slipped to the bottom of the pile.
Helpful staff selection limited
Getting help has always been a challenge at all these stores but I still enjoy shopping here.
Love the staff and the Pro Desk staff is knowledgable and friendly always!
Friendly older staff, like shopping there
Always a great place to shop, dont know why my girls dont wanna go with me. I have lots of fun
Tools, good! Material's, good! Staff,good!
Although generally I have no complaints about this store tonight was awful. We went to the electrical area to get conduit and related boxes etc. They had almost nothing we needed in stock. The guy working the department kept scanning and saying they had 10 or 12 more of the thing we needed but that he would never be able to find it. He then disappeared for a bit and came back to say he looked in one cart but it wasn't there and that there were more carts but he couldn't go looking. He suggested we could go to another store. We were in Woodstock so he was suggesting we go to Kitchener or Brantford 40 mins away rather then find the stock they had in their store.
Gotta love it!
Friendly, helpful staff, clean store.
Always my best spot to pick home decor . Always satisfied
The worst customer service experience; I am a builder and work with most suppliers in the area (Kent, Payzant, Rona, etc..); People in these stores can get busy, but you always find people willing to help and show you around or track items for you. At Home Depot, people ignore you, talk to you while at the desk without eye contact "go to Aile 31!" Came back and said i can't find it; He repeats without eye contact "Go to Aile 31!" I have been waiting of two boxes of tile that are sitting in the truck in the back according to them for 5 days! They tell me, they are under staffed no matter i try to explain that i need those tiles to finish a house i need to deliver! Wasted hours in the store and on the phone trying to get help, no luck! I will do my best to never go back and shop from there for the houses i build.
Great place but i think it can be pretty busy and its a small town so not sure how their staffing works but feel like they could use extra worker sometimes. Maybe we all come at once
employees very helpful and knowledgeable
I love home Depot. I love the orange theme and could spend hours in the model kitchens. Not only that, the section with the lights is so magical and I find that time seems to move faster there. The Samsung fridges are cool too.
Immensely poor customer service. Not trustworthy. Immensely poor customer service. I ordered a fridge online (the store couldn't accommodate my needs). Ordered October 15. It arrived October 22 with the door caved in and the vertical mullion ripped off. Delivery company returned the fridge and contacted home depot to replace it. I received the email FROM HOME DEPOT that day confirming the damage and the fridge was refused. Oct 23, had not heard from Home Depot regarding new delivery time so I spoke to an agent via the online chat. I was left multiple times for several minutes (up to 6 minutes at a time) with no response from the agent while in the chat. She informed me it would be 7-10 days for a replacement. There was no sense of caring to fix the problem. She would not let me speak to a supervisor and, in fact told me they would be closing soon so it would be pointless. She assured me she would order the fridge ASAP and then argued with me for the remainder of the conversation. Oct 27, still had not heard about a delivery date. Called in. Turns out he fridge was never ordered. Agent called the manufacturer while I was on the phone and confirmed with them that they could get the fridge to the delivery company by Oct 29. Oct 29 no call from any delivery company to set up a date. Oct 30 called delivery company who did not receive anything in my name nor a fridge to be delivered. Called home depot. They advised the fridge had not been ordered. Next available date for delivery would be Nov 12. Refused to let me speak to anyone else, again. When I check my order status, it states that they are rescheduling and will contact me "shortly". It has said this since Oct 22/23. They have not contacted me yet. I am a single mom with 3 kids and no working fridge for over 2 weeks now. I am out almost $1600 and still have no idea when or if a fridge may or may not show up. Home depot has no respect for their customers. It is frustrating and extremely difficult to speak with their agents and get any trustworthy results.
Excellent advice from plumbing expert!
Arrived at HD at 6-630pm on a Saturday evening. Wasn't too busy but did need an associate to help with a purchase and had a hard time finding one. Everyone was pleasant and exit lines were not busy at all.
Got in, got out . They had exactly what I wanted.
Got what I needed quickly
Good place to get what you need for your home improvements.
If it were just one thing I wouldn't bother writing this we all have off days but this store consistently has service and stock issues. The manager is mediocre at best. The worst is the girl at the service desk. Stood there waiting for about 10minutes before she bothered to acknowledged me. There is ALWAYS a problem here. Go to another home depot and let their declining sales tip off head office because nothing else seems to work.
Friendly staff, great home renovation and repair items, tools too.
Building something? This place has what you need. Helpful staff when you can track them down (always busy helping customers). One of my favorite places to shop.
Store is clean, selection is good, but I find the staff to be grumpy and not helpful. When you do ask them to look something up in the computer they are hesitant and when they need to "call you back with the answer" they never do. I requested a quote from their installers for a garage about 5 times and never got a call back. Will only go to this one if I know what I want and where to get it. Rather make the drive to the west end.
Good patio selection
A lad y helped me buy twinkling lights.. a hard find indeed.
Bad experience with online shopping
Love this place. And the staff is always a great help!
Would be nice if the signs and the product were together in the same place ...not worth typing anymore lol
Well organized helpful staff
Always a good store wasy to return items you dont use
(Translated) Currently out of stock (Original) Manque de stock présentement
We got some sheets for our walls cut to size. A few were off, some by a whole inch. Not a big deal, we made it work. Just got some more cut, and measured before paying. Every. Single. Sheet, was off by 4 inches. This is unacceptable. Dealing with this store for our kitchen was great, no issues buying product, but actually getting them to DO anything? Go anywhere else. Edit: before actually cutting our second batch of sheets, he got called to do something else. Now we're waiting for that, rather than him just finishing one job at a time. Last time I come here.
I love that I can order on line and pick up in store .
Awful customer service.
(Translated) Good service (Original) Bon service
Excellent information and service while purchasing a lawn tractor
Surprisingly not busy, and all staff I spoke with were friendly and helpful!
Most useless staff possible. Absent staff never to be found. If I acually get help its terrible. I called today cause going there to be ignored is stressful. I wanted to find out about a certain door key. And got transfered to flooring to windows back customer service. Just useless. Avoid this store buy on line
Worst experience ever!!! Ordered online, received the email to come pick up. Arrive 2 hours after email and spent over 2 hours there waiting because the order was not pulled. A customer service representative ( she was nice) call management.. Scott i believe his name was.. gave me every excuse you could think of.." it never happens, computer error, they pulled the wrong color, had to exchange it..." meanwhile I am standing there watching them pull everything because they didn't have it even ready ( as the original lady I went to see stated). I get it mistakes happen, accept it, but don't lie about it and blame everyone one else... will never ever shop at woodstock again!!
I can also count on the team at home depot to help me find anything I need in a jiff. Except for maybe Robb, he will crawl over anything to get you what you need. He truly loves his job, as does every person I tslked to in the store. Keep up the great work.
Great staff, stores laid out good easy to find things.
They have the products I want at competitive prices. Some internet-complainers whine about the lack of service, but it's basically a warehouse for people who already know what they want. If it was flooded with employees to help/educate the people too lazy to do their own research, then prices would be higher. I'd prefer lower prices, since I am not too lazy to use the internet before shopping.
I have never had any problem with the staff here. All my orders were placed online and were available for pickup same day.
Bonus deal on heavy duty storage bins. Always a great place to check out.
(Translated) Impeccable service! (Original) Service impeccable !
Great selection but not enough staff to help you find stuff
Can always find what I need.
As a Senior I find it hard to visit stores, I do a lot of buying from Home Depot..NO MORE.. I tried calling to check on a product, 5 times someone answered and said they would direct my call and placed me on hold, after almost 30-45 min I finally hung up. Thank you Home Depot for this most distressing experience.
Great staff very helpful
It would be okay if they had what I was looking for in stock. But they never do.
Usually has what you need....if you can ever find someone to help ...they ar least try
Store was bright and pleasantly accessible, found items quickly and the cashier was very polite. Will shop again.
Got nothing but a run around with a bad Ryobi 40v battery. They lost my business!!
The building supplies store
Bought a hole saw. Typical Home Depot.
Looking for a flute and a chimney smokestack displacer for my antique refurbished wood stove. A very informative sales representative by the name of Katie was extremely well versed and recommended various options that I could use for my needs. She suggested things and applications that I never even contemplated. Bravo HOME DEPOT for having such knowledgeable staff!! Cheers.
Employees in the the store seemed to lack basic information and even the greeter seemed rude The store was well stocked and clean though. Their inventory could be managed better
Shoutout to Jamie at HomeDepot.. very nice guy. We bought 10pcs of 3/8 plywood. He cut it for us like how we wanted it. Jamie is the guy to ask if you guys need your wood cut at the cutting centre.
Home Improvement At Low Prices. Shop at Home DEPOT You will find Great savings and amazing ideas of renovation of your Home
Was able to get exactly what I wanted and very reasonable pricing.
Clean store. Can usually find what you are looking for. Great garden center.
Great service
It's the home depot. What's not to like?
I do not recommend this business there shelves are never stocked and the employees are never around when you want help. Very poorly managed.
Friendly and helpful staff.
Great location, helpful staff, and right now the most important thing, AIR CONDITIONING
Great store
Worst service ever! My 70 year old mother bought over 4500 on new appliances (With install we were told!) Only to be left scrambling to find contractors to hook up dishwasher and range hood on our dime! Shame!???????????? Management doesn't seem to care and can't be bothered to return calls and emails either
Excellent service at this location
There is one individual who is a little too concerned with the safety of children which J guess isn't a bad thing. Overall a good place to shop, they will help you find what you need. Covid countermeasures are a little slacked but are sufficient.
Great service.
Just take a photo as you stroll down the main isles and a photo of the patron that came and helped you!
Awesome as ever, you'll enjoy it over here. Just don't get carried along. Thanks.
Very helpful staff
I am someone who calls or emails when service is excellent. Today I called the Halifax store and received most unhelpful treatment. I asked for the paint department inquiring about the availability of Rustoleum Stone Accents Spray Paint at the Halifax location before I ventured out from home. I had previously bought this product while in Dartmouth but since I live in Halifax, and needed another can of paint, I called the Halifax store to see if it was in stock. The man who answered the phone did not seem prepared to check to see if the paint I needed was in stock. I told him I had purchased the paint in Dartmouth and he simply told me the Halifax store was much bigger than the Dartmouth store and so would have the paint in stock. I had to ask him if it was possible to check because I didn't want to drive out to Bayers Lake if I wasn't sure the paint was there. To which he replied "Skew number?" I proceeded to give him the skew number, pausing after every few numbers, thinking that he might be writing it down or checking it on a list. He said, before I had finished, "That's not enough numbers". I explained that, out of courtesy, I thought he might need more time so I was pausing to allow hi to take in all the skew numbers. He was most unfriendly and guess what ....? The Halifax store does not carry the paint I need! Dare I suggest a lot more personal relations and courtesy training for the individual who was working the shift in the paint department on the morning of Wednesday, August 19th. Great customer service is what prompts people to return to any store. This man needs a little work! He didn't even say goodbye, simply hung up!
They probably have what you are looking for and you will probaby buy more than you planned
Best place to go staff know what they're doing
Excellent help in the plumbing department by Shawn, thank goodness! I wouldn't have had a clue where to find what I needed.
Big box. Tons of selection. Hard to find items sometimes but if you can get an associate they are generally very helpful.
Prices are good and also the service
I think his name is George (he has ab artificial leg). He is my "go-to guy" - i swear he knows everything; best help ever.
Found everything I was looking for Plus waiting for a phone call for new cabinets I'm looking for
Did not have what I wanted
Great staff so helpful Great job Home Depot
Employees seem disgruntled. Getting help was like pulling teeth. Rude, unpleasant "gentleman" "helped" me lift something heavy in my car.
Always my go to for paint related supplies, the staff never disappoints!
Relaxed atmosphere at this store. No pressure sales.
Lots of selection
Always find what I'm looking for
Excellent return policy.
My husband and I have been working with Pamela in the tile department and she has been amazing! We ask a question and she has the answer or will immediately seek out the answer. I would highly recommend Pamela if you are starting a DIY tile project. She also offers her knowledge based on her experiences in this department. Dee McDonald
Preparing for Ontario shutdown Dec. 27th to Jan. 28th. 2021. Curbside pickup available during shutdown
Friendly staff, everyone was so helpful. My wife and I found everything we needed for our home projects.
????
(Translated) The staff are jovial (Original) Le personnel est jovial
Dont answer the phone. waited 45min
All of these really cool LED light fixtures that they are coming out with are so funky and I quite enjoyed well unfortunately I like my smart home devices so I have to stick to fixtures that can take bulbs like the Philip hues. I will never truly understand retail employees that persistently check to see if you need help with anything after telling them every single time nope I’m just looking at the lights to get some ideas I’ll let you know if I need help. Not too sure what stop there about that but not a fan of being pestered four times in like 20 minutes
Clean and friendly. Very efficient in-store pick up.
Huge store, clean, lots of staff walking around. Made a purchase where staff was extremely friendly and helpful.
(Translated) Large variety of products, good advice, I don't like the large area where you have to walk around to find everything you want. (Original) Grande variété de produits, de bons conseils, j'aime moins la grande surface où il faut circuler pour trouver tout ce que l'on veut.
When you need help there is no one is to be found to help!
Had exactly what I needed.
Never have any help In store and it's not very friendly.
heyyyyyy good staff and good place
(Translated) Convenient (Original) Pratique
.Great place
Nobody knows what they are doing and everyone wants to pass the responsibility to the next person as soon as they have to put effort in.
Always good service, but sometimes understaffed. They should really have more people on the floor. I mean come on, don't be like walmart. However, any time I do find help I am happy with the result.
Super polite lots of staff very helpful
If u find the right employee they make ur shopping experience good! Just double and triple check what your buying. Scan with ur phone and check it's in the right place for the right price.
My go to hardware store for most everything including plants and garden stuff, good service and easy to get around and find what your looking for
Staff always very helpful. One gentleman in particular jean-guy even if it is not his department he gets you to where you need to go
Found everything we were looking for. Everyone was very helpful:)
Always have everything I need.
We ordered a few items on line since there is no in store shopping right now and one was ready within hours of us ordering and the other item had to be sent to the store. No big deal at all. We were just happy that they were open to accommodate us shoppers during the lock down. The line was a little long waiting in our car to pick up our items but no different then waiting online to pay at the register. The staff were very friendly which always makes our shopping experience a good one. Just wanted to give a shout out to the staff there. Thanks for all ur efforts and hard work to make this a very smooth process.
Good staff always willing to help find what I need
Good service but doesn't have high end products in store
always such amazing staff. great atmosphereband store all around.
I go to this ace all the time ! They have great staff and seem to be on point with their information. It can get a little busy .
Usually I love this place. We are very frequent shoppers here as we are contractors. Today not so much. Right when walking in I am yelled at to put on a mask (I am exempt and I told her so) I was then again interrupted by a second employee who chased me down to tell me to put on a mask. I again stated I am exempt. He proceeded to question me and to follow me around the store to demand I show him a letter from my Dr. (This is not legal) I told him I don't need one and he tells me that is not true, while continuing to follow me around the store. I found another employee to look up the item I came to purchase and he said it is in the overhead and needs a Forklift - previous stalker employee shows up and wants to know what I want. The young man told him and old guy looked at me and said -I am not getting that down right now! and walked away... I found another employee named Wendy from the flooring department. She was awesome and went to make sure I got my item. She also called a super visor to her area but nobody ever showed up. By the time I left I was shaking all over from the stress of it all. Terrible terrible experience and it will be a while before I go there again.
probably the best store in the chain. Friendly staff, helpful and easy to find products and materials.
The transition into spring and summer has begun.
I come here once and a while... when my wife isn’t looking.
Really dissapointing to see employees not wear their masks over their nose, and pull them down to talk. Really disgusting that they think they're more important than everyone else, and risk infecting everyone else during a pandemic.
Was great and friendly service
Yay.. the store is open and adhering to the strict Covid-19 restrictions. At both the slStore entrance and Garden Centre entrance they were counting shoppers and there were short wait lines. Hand sanitizers were plentiful and Bathrooms available. There is also handicap parking spots. I felt very comfortable being on a store today ????
Ordered blinds for my home and the rep was excellent
Great prices. Exceptional service. David in garden center goes out of his way to serve you
The place where the workers actually run away from you.
love this store, has everything needed to complete my project. Staff are always helpful.
Hard to get service on the floor but great selection and prices.
Having moved back to the area, I have visited this Home Depot several times in Woodstock, and I have to say, this Home Depot's staff and organization far exceed that of any of the stores I have visited in other cities. Truly impressed all around.
Lots of good stuff to see and so helpful.
They have what u need when u need it.
Good service
Friendly staff and very accommodating
Descent prices and friendly, helpful staff.
Tools yea tooks
(Translated) Great, I love it (Original) Super j'adore
Excellent prices and selection. Rare to not find what I need there. Only negative: sometimes hard finding help on the floor from someone fully knowledgeable.
Always get my keys cut here.
(Translated) Very good service and competitive prices. (Original) Très bon service et prix compétitifs.
First to the returns desk, where I found the clerk to be friendly and prompt. After getting most of my shopping done I asked an associate for advice re: insulating my attic. Rob was very friendly and knowledgeable on the subject and likely has saved me some time and aggravation! I will be back soon to pick up some insulation and get this project done :) Thanks again Rob.
They have a lot of material but sometimes hard to find help in some areas of the store. In the tools rentals the service was great!
Good 0lace for one stop shop
Helpful staff, seems they know where any item is! Great value and on sale items a plenty. Clean, friendly, and well stocked.
I had ordered online two days ago and scheduled to pick up today. As at 3pm I still hadn't received any pick up email but the app showed that they were ready to pick up. I went to the shop and the staff said they were still packing. I said how about I came back in an hour as I did schedule today. He said they might not be ready today and asked me to go home and wait for email. Now it is already nearly 8pm and I still haven't received any email. The staff was nice and polite so I gave 2 stars instead of one but if they cannot get it ready by nearly 8pm, why should I schedule to pick up today? I scheduled two days ago for a reason. It never happened to me before in other locations,
This is your one stop shop for all your home improvement tools and materials, all kinds of tools ate available here! If you ate an ardent DIY person then you'd want to sleep in store here as you will be awed by the many tools you'd find???? I must say it's my favourite store!!!????
Open early, with an overwhelming number of staff around the store. They are counting customers, and I assume there must be a 1:1 ratio at this point. …
Busy there today! Tried there on-line curb side shopping/pick up. Good service. Staff members are there to help load. Just the parking is a bit tight. If you have a full size truck. The stalls are for small mid size cars. Can make it a problem loading into from the sides of ur vehicle.
As normal we had to search for help and when we finally found someone they sent us to the wrong end of the store. We then had to go to customer service and ask where to find stuff. Typical visit to HD
Great employees
Close enough to gather all I need.
They had everything I was looking for.
3 trips in a row now there has been NO customer service in door department!! LAZY!!!!
Didn't have any stoves in our price range in stock.
Very fast and amazing service! I needed 2x2's cut to a certain length and the young man was fantastic and the cashier was so friendly thanks to them both for there help! Thats why I keep coming back. :)
Friendly and helpful staff. Picked up my BBQ and propane tank! Love them.
Staff very helpful had what I was looking for and at a good price.
All your reno needs.
The staff were really helpful, I went in looking for a specific kind of screws but wasn’t sure what they were called, a nice older gentlemen from the staff told me what it’s called. And although they didn’t have it, he still recommend a few places where I can find it and gave me directions. Very friendly
Easy in, easy out
Amazing
Friendly helpful staff. Have what I needed in stock and price matched competitors
I wanted to share an OUTSTANDING experience I had today at the Vernon Home Depot. I felt like a "fish out of water" trying to locate an adaptor for a replacement faucet. Mark went out of this way to ask how he could help and took the time to walk me through this step by step to ensure that I had the correct product that I needed to ensure that the faucet would work. Thank you Mark - we really appreciate you helping us with such a sincere, helpful and positive attitude. Keep up the great work! :)
Service is very slow
incredibly helpful and friendly staff here! I have picked up an online order, a light fixture, which ended up being broken, so I returned it. The staff were very helpful and didn't ask any questions hardly about the return - they confirmed I wanted to replace it and ordered a new one which showed up much faster than the first! When I picked up the new order in via curbside pick up, there was a bit of a wait, but the staff were so helpful and patient!
LG Appliances worth the wait! Appliance customer specialists very professional and responsive to customer needs!
Main stop for all quality goods from renovating to expanding the man cave! Excellent customer service, (never confused long before someone asked if I needed anything) everyone is willing to help. The store is wide open and all social distancing protocols are being followed. The online app works well and is up to date with store stock and isle locations, as for items without there is always those eager to help staff members all around
Home Depot is pet friendly, one of the main reasons I shop there.
Usually I have a tough time shopping here, today was good thanks to Adam. I called to see if they had something, the computer said no stock but when I tried to find another store Cornwall had 3. Adam said he would check it out. AND HE DID I got what I wanted thanks to Adam.
Great
Worst customer experience!!! I had in my life is in this store. I would never shop here now. Their employee are so arrogant that they are not ready to sit down with you to give you price of custom product which is not on shelf and you can't find its price. They will try to push In-Home services on to you and if you don't want In-Home service, then you'll get a rude and arrogant response that they don't time to give you price on the product you want to buy. I will give it zero rating if it was possible. I would never shop at this store in million years!!!
It's a hardware store with no one around to help you except when it is time to take your money
Boaring, disappointed the halloween stuff set up some of it did not work.
May 23rd 10am Was waiting patiently at return/customer service desk. The two ladies that were working that morning were rude and impatient. I was trying to ask one a question as well as be courteous not to be on the wrong side of security gates. She snapped and told me to move out of the way while I was trying to keep out of her way, the Second one who was just as pleasant told me to go to the other side to which she rudely told me I could not exchange the items as they were missing pieces to which I calmly pointed out they were different sizes, to which she kind of changed her tune saying, " oh my bad" There are way too many hardware stores to choose from in Red Deer where customers are not subjected to this treatment of rude customer service.
Every time we go there we seem to find what we're looking for and the service is excellent.
Great curbside pickup. Quick and friendly.
Speaking from the perspective of a person with disabilities, they are aways helpful. They see ahead of your needs.
Really huge Home Depot. Easy access from the highway. The selection is huge so it can be difficult to find things. The staff are very helpful in helping you find things, if you can track one down (can be tough on the weekends)
Great staff and very helpful.
- updated - wow, want to feel invisible? Go stand in the plumbing aisle for 20 minutes, try to flag down staff who just keep walking or say "be right back" only to never return. Maybe the guy with parts of a toilet, opening up 5 different packages to test fit things might have a question or two... Bought the wrong piece last night, returned it today, woman scanned my receipt, scanned the item, said thank you and walked away from the register. Looks like the return went back on my credit card, but maybe you could tell that to the customer? - old review (3 stars) Surprise surprise! Someone actually asked me if I wanted help finding anything today. First time for everything.
Pretty good for most stuff but I sure wish they still had bulk bins like they used to .many things I used to buy there are now sold in small blister packs. Who needs 5 assorted little 2 inch peices of heat shrink tubing in a blister pack for 3 bucks. They used to sell it in rolls of 50 ft for 6 bucks instead 1 ft for 3 bucks. That's around 600 % mark up. And usually you only need one size I buy most stuff on the internet now. I can buy 50 ft for $1.
Picked up an air purifier and some deck bins. The staff there are usually pretty helpful too. I'm a return customer because I've had good luck there thus far.
Fantastic has everything we needed.
Very poor customer service. Because I’m young, I did not get taken seriously. I got no help even though there are a TON of employees just walking around.
Good always helpful
I was in to purchase a new lawnmower and forgot my promotional offer sheet at home. Manager Torben went out of his way to help me out and I was very impressed with his customer service level. Thanks! ????????
I checked online first for availability and location of product. Easy-peasy!
Employees make we very one feel like a criminal by following them around lurking like
Covid restrictions is in place. Home and garden centre has every thing for the summer season and the entire store was well stocked with fine service.
I like the young kids at work in the lumber department they're easy to talk to anyone that works in the store is pretty easy to talk to it's a good place to shop at when you need certain things
Majority of the employees are typical employees of any large corporation... but there’s always one or two who have some real knowledge on specific thin gas there passionate about. This Home Depot I’ve found one older gentleman as well as a lady in the paint section. Both have a lot of knowledge to share.
Great local hardware.
Curtain and blind installation: This service took a long time to be ordered and for installation to happen. Well, close to 10 months and counting. Our patience has run out with continued mistakes, and if we could have fired the so-called designer (please note Brandon, the installer was terrific), we would have. The product was mismeasured, and the designer ordered the wrong product, and here we still wait for the job to be completed. We had to beg the designer to come in and take a look to see what we were talking about because she didn't understand. Eventually, the designer showed up, and she looked dazed and confused. Here we are still waiting for her mistakes to be fixed. She said she would send quotes for the add on's we asked for, and nothing has come through to date. That was three weeks ago. According to Home Depot, our mismeasured product has come in (weeks ago), but no one has reached out for installation? To the owners. Will do. I have reached out via Facebook. ^pm The issue has not been resolved to date, and we are still waiting. Another month gone by.
Please read below. Updated 23th March 2020 We finally received the letter from Ovation logistics. 4 months after our home was damaged. They denied our insurance claim Full details are below. We are a very well respected family in our community. Ovation employees have lied continuously to cover up their negligence while delivering appliances to our home. PLEASE I STRONGLY URGE THE PUBLIC NOT TO BUY FROM HOME DEPOT WITH OUT COLLECTING THE GOODS YOURSELF. OVATION LOGISTICS WILL TRASH YOUR HOME AND GET AWAY WITH IT. MY HAND TO GOD THESE PEOPLE SHOULD BE ASHAMED OF THEMSELVES. It's with great sadness that I MUST leave this review. We use this home depot location a lot. And we love both the staff and the products but we feel that this is the only way we can reach out and be heard. Please read below. Thank you. DON'T BUY GOODS WERE OVATION LOGISTICS ARE INVOLVED WE have been waiting four months now for a response regarding two ovation delivery workers that damaged our home and one of our new Appliances from Home Depot. They are basically calling us liars. My daughter was home and took many pictures are these guys were in our home bashing the walls. I have sent so many emails with very little response. We have been into home depot to complain in several occasions. Each time a manager sends emails to home depot head office. It's sad to say don't buy from home Depot because Ovationlogistics will be delivering the goods. Don't trust these people. Please listen to me. Christmas week after work I was repairing holes and dents in my walls. Filling, Sanding and painting. And theses Ovation logistics are just laughing at us. Ive received roughly 1 email a month and they all start with I apologise. It's time to get lawyer involved. DON'T BUY GOODS WERE OVATION LOGISTICS ARE INVOLVED
Actually very upset right now about the checkout process. I went to check out and the girl says this spot is only for self checkout (I have always checked out at that till mind you in the past and purchase my emt here every month) I said do you mean I can't checkout here and she said no its for self checkout. She grabs my things and just starts scanning them in the self checkout across the lane from where we were standing and then walks away....ummmm what? I'm standing there not knowing how to do this at all while my autistic son is jumping out of the cart and taking off . She proceeds to start taking a regular customer in a checkout lane...not a self checkout! I'm on the verge of tears ease I'm trying to handle my son while figuring out the self checkout process. There is a reason I go to regular checkout lanes. I won't be back. Home hardware has officially earned my businesd
Good customer service
They have changed their curbside pick up so drastically and they are incredibly slow, to top things off, there's no one answering the phones to explain this. I ordered a humidifier. They had 6 in stock. I showed up there and they said it will take 24-48 hours before it is available. How the f does that work? Just go into the store and grab me my fricken humidifier. There's literally nobody in the store it makes no sense how i have to wait days for something that is in stock. Seriously slow business with home depot, they are doing "curbside pickup" worse than anybody else. Absolutely brutal.
Out of stock a lot
This is generally my preferred location since stock levels are maintained well and I can usually find what I need. Lately I've found some of the workers to be a bit unknowledgeable about some of the products but it could be due to the current pandemic situation.
(Translated) Always very well served at this store. I get the advice and products I need. The priices are good too (Original) Toujours très bien servis à ce magasin. Je recois les conseils et les produits dont j'ai besoin. Les priix sont bon aussi
i ordered appliances online and it was a total nightmare! 3 months later the wrong appliances were delivered and no compensation for my long wait time and hours worth of phone calls and had to return the appliances at my own expense. Also the customer only has 90 days to return appliances from date of order so I almost got stuck with the wrong ones. My online order under my account was changed to the appliances they delivered not the ones I actually ordered. Very Bad... still waiting for my money to be returned on my credit card!
(Translated) Lots of choices at reasonable prices. (Original) Beaucoup de choix à prix raisonnable.
For the most part its a great store but definitely not the best selection or variety of stuff.
Super experience! Thanks for the customer service from your staff.
We were with Amy in kitchen designing. She was a wonderful person, very patient and really showed passion for her job, and had some swell ideas for our kitchen layout. I highly recommend making an appointment and working with her for your next kitchen project.
Love this store the staff are always there to actually help you and they come to you You don’t half to run around the store trying to find them there always there I really like that there VERY knowledgeable and there pieces are awesome as well
One of the best home renovation stores around. There are very few items you won't find there and the few you don't can be ordered in. The tool rental program is amazing and very afforfable. Great staff that are knowledgeable enough to guide you in the right direction for most DIY projects. Great return policy and the staff actually admits when they make a mistake and rectify it. Overall I'd give it six stars if I could, I've never been there and left dissapointed.
Home Depot is my go to for home reno and project needs. I especially like that they keep all of their lumber inside in a climate controlled environment. They have a wide selection in most categories and generally are well stocked. Their website is great and convenient. When an item is out of stock or not available in their store you can order it and have it delivered to your preferred store to avoid shipping costs.
(Translated) I really like the quality of the products and the service of the employees. (Original) J'aime beaucoup la qualité des produits et le sevice des employés.
The customer service at this store is awesome. Carl from Seasonal was super helpful and Matt Penner was also lovely and went above and beyond helping us get our purchases home. Shawna at the front cash was also really friendly and chatty. We ended up going back a few days later to purchase some more things (in no small part because the staff were so great)
Friendly, helpful staff
I found it hard to find stuff. I felt like it needs to be marked out better. All good though.
The lack of customer service when having to find products are horrible. Last 2 times I get looked at by sales associates and they continue on their way.
Prices are pretty good and staff where very helpful.
Very helpful staff.
Got a great deal on Halloween decorations
Monica from appliance just helped us with our washing machine purchase and she made the purchase smooth and easy and her customer service was impeccable I will definitely come back thank again Monica we need more people like you in the world ????
One fellow was really helpful, another not so much. Another told me to check out online. Despite that more than the average is really helpful and know what they are talking about.
Very helpful. Cut my boards and got more wood from outside when the shelf was empty.
Serves is fast and always happy to help
This store always has what I'm looking for
Huge variety of goods, prices are decent but getting help can be difficult at times, still my go to store for home repairs.
The only place to get all your household items
It has everything I need for renovation.
The best
Very friendly staff if you can find one to help you.
Great service
Great place and the staff are very helpful
Good service and excellent products.
Worst customer service I have ever experienced, and I've lived in Red Deer my whole life. Employees are rude and seem bothered when you have a question. I will never shop there ever again, Rona gets all our business.
Horrible service nobody knows anything about anything especially when dealing with contractors I'd be embarrassed if this was my store wouldn't recommend it to anyone
August 18, 2021 update. This reflects my experience only with HD ONLINE - unfortunately you cannot leave a public review. This is not applicable to the Courtenay store, or any other retail stores I have been in. My complaint is with the ONLINE Appliance support team. On July 31, I ordered and paid for 2 fridges online, and deferred the delivery date to late September. Now that that I'm concerned about lack of stock, I've asked that they be delivered at the earliest time possible. I was told earlier today that they have no stock, but they have my money in full, and the earliest date is the previously scheduled date for late September. So I'm puzzled why they would take my money 60 days prior to delivery and not have the items I've purchased in stock. Today I tried to call the Appliance customer support team - they do not answer the phone calls - the robot keeps telling you to send a text to 84322. So at 1908 EST today, I texted HD, and the response was that there was a 55 minute wait and that their hours were from 0800 to 2100 EST Mon-Sun. At 2014 EST today, 44minutes before they say they close, I sent another text in order to keep the chat going. The response, was that they were sorry they missed me, and that they will respond when they are back on line from 0800 to 2000 EST. So I'm really glad I sent the 1714 text otherwise, I'd be waiting another 44 minutes to find out that they are not open to 2100 EST as was the earlier text, but close 1 hour earlier at 2000 EST. I've been a great HD fan in the past, but I find dealing with their ONLINE CS very disappointing. I'm now trying to source the same fridges from BB. Immediately I got an email saying they will NOT charge me until they are shipped, and within 1 hour of making the order, BB sent me an automated call confirming my order and delivery date. BB pricing was less expensive both for the product and the service contract including the fact it was for 5 years rather HD 4 years. A copy of the text message is below.
While big box stores may appear to be similar on the surface, each location can present a unique shopping experience depending on the quality of staff and management. In this case, Home Depot Westmount distinguishes itself from others in the chain by the friendly staff who work there and their genuine interest in helping customers. From the lady who greeted me with a smile and directed me to exactly the right aisle, to the gent who gave exceptional advice about the products I was there to buy, to the self check-out attendant who helped me ring through two separate transactions without even batting an eye... Every staff member was fantastic. Plus, the store was clean and organized, and the items were exactly where the website said they'd be... How often does that happen? Great store, great staff.
Who doesn't love Home Depot? All my DIY dreams come true here.
Great prices, quality products. I bought a portable hammock for $80, hard to beat that!
Excellent customer service! Keep it up
Most of the staff had no idea were anything was located . It was hard to get knowledgable help but we finally found one lady that shined above the rest in the paint department and could not have done better myself , she was of great help
You need to allow the customers to pay by phone and a contractor to pick up later instead of having customers come in to pay. Especially when they're elderly
Good selection of products and variety of wood; however the staff was a little on the unprofessional side, and were unhelpful. Its clear this is a macro management style of operation.
I was having some problems with an online order of a few thousand dollars (delivery issue), so I called my "local" store, 45 minutes away (store #7148) in Moncton. The guy at the contractor desk (his name was Oriah) sorted everything out in about fifteen minutes, came up with an excellent alternative solution to make everything work out, even though the store was about to close for the night by the time we had things organized. I was super impressed, and wanted to give him a shout-out for excellent customer service. I will definitely be ordering from this store frequently in the future.
Good service
Who doesn't love the Home Depot? Obviously found what I needed.
The staff that were on shift when I went in last night were fantastic. This 2 star is meant for management and corporate. Where can I apply for a staff discount since there was no cashier on duty last night and I was forced to use the self checkout. Pass those labor cost savings onto the customer, or schedule a person to earn a living.
Plumbing is the most used section for me. Spent 100s and always someone there to help
They got it
Staff is really friendly and super helpful. I almost always find what I need.
Anytime I need help with home renovation projects, the team at Home Depot is very helpful. Having such a Large inventory is also appreciated. Staff is always friendly.
Home Depot should UP their game, especially when a customer wants to drop thousands of dollars their way, in home renos & they can't even offer a small % off, or free delivery !
Great place to shop for maintenance tools for households. Staffs are readly helping when you get lost to locate an item. Many selections, reasonable price, and good customer service.
Great store!
They had the things I needed in easy reach. Very quick visit with enough cashiers open for the amount of customers present.
As a novice DIY person I have found not only all the materials and tools I need here but also a staff that are knowledgeable and ready to help out no matter the question. It is always a pleasure shopping here.
(Translated) Excellent store. (Original) Excellent magasin.
Shop at Home Depot in Woodstock often , pleased with the service we get.Also have had items installed by the people Home Depot get to install ,on windows , doors , ect. And had no problems. We like shopping here.
Not the most organized or the one with the biggest selection, but convenient to reach by bike from Oliver.
Been on hold for almost 20 minutes trying to talk to someone and not one person has picked up the phone in 3 different departments. I was in on Saturday requesting a quote on roofing materials and was told I would get a call the next day as they were too busy to assist me in store. I have not heard anything 3 days later. Let's make that over 30 minutes... I'm still on hold as I make this review... completely unbelieveable.
No social distancing done at this store, if they do it's the consumers doing, not the home Depot enforcing it at all
I went for the garden centre. Good selection with good looking plants. They have some great deals too!
Meh
Great service from the folks who work there
good attention
Went looking for a wall mount holder for a handheld shower. The person we asked looked on the Shelf they didn't have one. When I return home I looked online Home Depot has several available. Don't know why I was not directed to somebody with a computer to order me one.
Bought a washer. Bert and Kristen provided better service than I've had anywhere in some time.. This store in Midland is always good, but today was amazing!
I like this place have a anything you want
Your usual big box store filled with nuts, bolts, and plumbing supplies. Service was good and quick even with the added Covid rules.
I'd give less then one star if I could. Myself, I am a young guy, dirty work clothes, and work boots is my usual attire. I had gone into the store around 8:00 pm to buy some new gloves for work the next day. I had used the self check out, and on my way out was chased down by two of the employees requesting to see my receipt, Luckily I had it handy. But the feeling of being treated as a criminal for no reason was there.
No help from workers. Prices marked are just plane stupid.
They had everything I needed, and their customer service was on point
Always at the ready to serve
Smaller condensed store ... nice staff .... good deals
Looking for a small tool pouch mil stock
Good variety of products. Always find what I need.
Guy on the Pro Desk was a super great help... I got great service today beyond what was expected ( for my sheveling purchase )... Scotia Stairs & Flooring Limited - thank you!!!
Great helpful staff!! Found everything I needed with a very nice cashier to check me out. Very friendly store!!
Paint department is excellent with very knowledgeable staff. Great at offering advice and helping with any painting issues.
Jenn in the paint department was very helpful.
All your do it yourself or hire needs in ones location. Great store, great staff, great product and great prices.
Usually can find what you're looking for and the staff are very helpful and welcoming. Plenty of parking, even for "pros".
Hard to leave without burning a hole in your wallet
Horrible experience with delivery and replacement and reorder.
Home Depot is my store of choice when I'm shopping for alot of my building materials and such. The prices are normally pretty good and stock levels. I've shopped here many times and honestly the only issue I've had is that they always seem to be understaffed. Every time I look for an employee it takes ages to find one OR I go and ask for an employee and it takes them far too long to come and assist. Today when we came in I just needed something pulled down from a top shelf and it took at least twenty minutes. I had to go up front and ask for assistance in that section twice. And after that nobody came so I had to ask another employee for help and he disappeared after going to look for help. We got lucky and caught one of the associates immediately after he finished up with a customer. This isn't a slight against the employees as they all seem very friendly and helpful, it's simply just getting to that point which is the issue. I will continue to shop here as it is the best place in town, but I think they should improve the staffing.
I always seem to find help with my do it myself projects here. I really like their lumber and plumbing sections mostly.
Home depot had what I needed but I wanted to rent a chain saw but that can only be done with a credit card but if your holding a prepaid credit card it won't let you so from now on I won't look at renting from home depot
Its ok
My entire blind order was cut incorrectly. All blinds had the measurement written on the box and cut each one 1/2-inch too short, which I did not request. Someone made an incorrect assumption and rather than ask for clarity, cut them wrongly.
The products are fairly good as well as prices. Some of the employees are really great with information. However there are a lot of inexperienced without training in many departments. The manager is clearly not addressing this. The phone …
This is my favourite Home Depot in the greater Halifax area. I’ve been in MANY times over the past few months for all sorts of things and the staff have been superb at answering all my questions and helping me with renovation issues.
I had a great experience. Very friendly and helpful personnel, if you ask for something they will take you right to that spot and stay with you until you satisfied.
The have most of what you need from a hardware store.
Always find what I'm looking for!
Always great customer service, and very helpful staff
Great shop to get tools.
(Translated) The service is impeccable and the welcome bravo (Original) Le service est impeccable et l accueil bravo
Lots of selection.... I left with way more than I went there for so you be the judge
Great location. Have purchased a large number of different household items from this location. As well as a new backdoor for my home that was ordered and installed through this location. I was pleased with the door and the work that was done. And I've always received great customer service from the staff throughout the store.
Great service and selection.
Always understaffed. Very few helpful people. Not always polite.
Customer service is awesome !! Always someone on hand to help!!!
Too big and with limited help finding what you need. Prefer Rona.
Great with returns. Had a cabinet that I had to disassemble and the allen bolts stripped. They were understanding and took it back with no issues.
The best place to find any hardware tools in sydney. They have almost all the things that you need to build a building or fix it.
Great customer service experience.
Lots of stuff, hit and miss on in stock, and staff (either awesome or "don't want to be here).
(Translated) I like this branch! The locals very helpful! (Original) J'aime bien cette succursale! Les gens de la région très servicable!
They had a climby thing
Staff is great. Prices are a little expensive though.
Great place for DIYs and home building needs
They are very polite and helpful Marshall went out of his way to resolve a problem
Thanks to Ryan I got the advice and cuts I needed of the most appropriate materials!! He was fast and very courteous knowing I had no experience and no idea what I was doing lol. Love the staff. They are all very nice and helpful. Thanks again!!!
We had to return a drill press and I must say Cass at Customer Service did a great job. Thank you so very much for your hard work Cass.
Guys loaded all my pellets for me great service.
Very helpful staff! I've gone in several times with odd projects and they walked me through the store to help me. One time they were out of a specific item I wanted 30 min before closing and a staff member helped me track down something similar. Another time I called the garden center for a curbside pick up and they were super helpful and asked additional questions which led me to learn it was open and I didn't have to wait for curbside! If they didn't try to understand my question I would have still been waiting. I love that it is organized and clean and I can find the exact aisle for the item online.
This place gets all my extra money
Worst online shopping experience. Made a $4,000 order, they marked it as shipped for 4 weeks without any update. Was supposed to reach my house and get updates 3 days after shipping. We are now 20 days later and still have not received anything. I have also tried getting in touch with the Customer Support many times, they basically tell you that "they are receiving an incredible amount of calls" and then basically hang up on you and tell you to contact them later. Same story every single day. Now I just want to cancel my order since it was marked to deliver in 1 week and now it has been 5 week and I am still not able to just get an update of when it could be delivered.
If its not in armstrong and you need to fix something it is going to be here.
Buy online, pick it up, and the website actually works!
Slow self service check outs. But a very well layed out store that is clean.
The best customer service i ever received.. thanks Chris for your assistance...
One of our "go to" shopping stops.
Very helpful, had a hard time finding what I wanted, but staff send me to the right place
The staff here are so friendly and extremely helpful! Im new at home improvements and everyone we have come across has been extremely knowledgeable and more then willing to help out
Hired the contractor through home depot to put in a deck. should have been done in July here we are Aug 23rd and nothing! this was not for me it was for my mother who is up there in age. She cannot use her front door due to this. I went with a "good" company thinking it would be done quickly but nadda! permits, puc should have all been taken care of but nope not right away took well over 40 days to even start that! Do not use this service if you are looking for a quick and easy fix! sadly i was quoted half from other contractors but went with these guys figuring it would be quick and an extremely good job but again nope... to say im unhappy is an understatement! disappointing really...
They didn't have roofing screws. But otherwise was ok
Needed a new dishwasher but wanted to avoid having to wait months for one to be delivered from overseas. Sara in appliances let me know about an in-store deal on a General Electric model. Saved around $100 and was able to take it home that day. Thanks Sara!
Great hardware store. During peek hours there is always tons of staff to great and help you find what you need. During slower times you occasionally find yourself searching for someone to ask, but they are always polite and happy, no matter the hour.
This is an update to a previous bad review for tool rentals. Mark is the guy to see, excellent service, advice and knowledge. The rest of the staff are great too save for one bad apple. Thanks Mark
The staff there always ask you what kind of help you need. And they are always smiling.
This Home Depot is just like all other Home Depots I've been to (although it's not their largest format, other stores have more selection). COVID protocols are on-point, and there's plenty of staff to give you a hand if you need it.
Its a great place. Little confusing as its so large, but after all its a Depot not a store.
Effective, quick and pandemic-safe curbside service
(Translated) Good service but I find that good employees should receive a higher salary than the minimum. (Original) Bon service mais je trouve que les bons employés devrais recevoir un salaire plus élevé que le minimum.
They downsized their car department and have less available. they upgraded their furniture section though. It would have been nice to know before going.
Okay service seemed really busy too
Favorite place to shop
As far as Home Depots go, it's a Home Depot. Seems to be seriously lacking in certain items, which may be the economy and way things are lately! Not always the best price, but usually has a good selection. I do spend a lot of time picking through lumber though!
We just bought a house and needed a long list of small and big things. Kyle and Cindy we amazing and went above and beyond to help us get everything we needed. A big thank you to them for all their help. We will definitely be back for any renovation items in the future.
Excellent service with pro level workers.
What can I say it's Home Depot, my home away from home.
Plenty of products to chose from at good prices! Great tool display and they carry my favorite brand Milwaukee!
Always find what we need ????
The store was very clean and the staff help was good.
Friendly, helpful staff and a great selection of plants.
Staff is always great, fairly busy but tills/self checkout always seem to be empty. Go here.
I’m not the kind of person to leave bad reviews. As a matter of fact this is my first ever. My Wife and I were moving to St Albert from downtown. Finishing a Reno, and decided to buy carpet from Home Depot. Nothing complicated. Looked at a couple options on the 20th of Oct, and wife loved Foggy Day. Had Dave from advanced flooring come (who was great by the way),on the 22nd, who quoted us $7600, for 1200 ish sq ft. We decided to go with it on the spot, and pay him then and there to expedite the process. His laptop wouldn’t process the payment in our house, so had to wait 3-4 days until he pushed a quote through their internal system and to the actual store. We were to physically go to the store, pay them there, and they would set up an install date..... no big deal right? Our move in date was Nov 15, so almost a month away. We were assured the date was more than fine. We get a call from the store the next week, that the quote was ready and we could go pay. Keep in mind we’re driving from downtown, to North side of St Albert..we get there, and find out the payment processed when we received the quote almost a week ago actually went through, but St Albert hadn’t received it, and couldn’t push the order. We then get St Albert and their internal payment service on the phone with each other while we were in store, and they both acknowledged the payment was complete, but until St Albert had it, nothing could be done. We were assured by one of the managers there, he’d get on it, and would call us back promptly to get us an install date. 3 days later, we get a call to come to the store to discuss options, so we drive up again (3rd visit). We meet with 3 other people who weren’t involved in the first place, who tell us if we cancel the order, and buy a 72 hr install carpet, we can likely make the deadline. We’re almost 2 weeks into this, and not sure we will be able to move into our house now, as I’ve already taken the old carpet out and is sitting on subfloor, so we agree that we’d choose another option. At that point another lady speaks up and says “you can’t just cancel an order, we’ll have to charge you a 10% restocking fee”...... what the heck guys, you called us to come up here and discuss this. We didn’t ask to cancel and now you’re telling me for 760$ bucks, you’ll allow me to change order. 2 days later my wife gets a call from St Albert that she has to come back to the store (4th visit from downtown), complete a refund on the 1st carpet payment, and then replace the order physically in store. So she drives up while I’m at work, pays again, and after payment, they tell her they can’t make the 15th date, as it’s a special order, and would likely be the 19th. I tell them we’re moving out of our condo on the 15th, and the house is sitting on subfloor, we can’t move furniture in. You’ve got to be kidding me. I called and ask to speak with the store manager, who was unavailable. I speak to the manager (yasha), in store yet again in store (5th visit), who is apologetic and seems to understand our situation. She offers some sort of reimbursement if we keep the order, and tells us Home Depot would contact us after the install to discuss what form of compensation they’d give us. At this point we’re not paying 10% restocking fee to cancel, and really have no options, so we agree. Carpet install day comes and a great husband-wife team from Advanced flooring show up and work their butts off. I’ve got to say, advanced flooring was on the ball the entire time. No call from Home Depot. I call them December 1st to ask why no call. Other manager calls me back and offers $250 dollar in store credit. $250 bucks. I’ve came back to the store and subsequently purchased over $2500 bucks in paint, garage floor epoxy, floor sealer, cables, cleaning products, Christmas decorations and a pile of other things. Into Home Depot for over $10,000, and I’m offered $250 Ask to speak to GM. sorry he’s unavailable. He’ll call you back. Dec 6th I write this. No call. Should have paid the 760$ to cancel.
Looking for light bulb for China cabinet. Didn't find it.
Good advice and the product I needed!
Your typical friendly Home Depot. Great staff and customer service.
Always get great service here thank you for your Help guys .
Good
(Translated) Good place to find tools. (Original) Bonne endroit pour trouver des outils.
Always a fun place to shop at for around the home
Great hardware store with a lot of products at good price. Customer service is outstanding, every single staff was knowledgeable and very helpful.
Fits my needs when I am looking for tools, construction materials for small jobs, and general fasteners. Prices are competitive when it comes to tools appliances and other items as such. If it’s not better they will make it better than the competition by 10% which is always appreciated.
I like the customer service here, specially when you are returning items without having receipt. They have nice option if you miss your receipt and you want to return the product just swipe up card and they will find out your purchase.
Massive hardware store, lumber tool rentals and much more.
In to pickup a 100lb flooring roller. Received help getting it loaded. Thanks.
It's well stocked home depot. Staff were friendly and helpful.
Great place to make plans for changes in your home.
Friendly service, Great tool rental selection
got the items I needed quickly
A little pricey but great for garden supplies and large selection to visual see with electrical and appliances
Quick responses!
Made plenty of orders for shipping and curbside pickup. Pickup was ok but just about every order I made I payed debit online and the money went out of my bank to HD as it should. Then HD put the money back and took it back out sometimes up …
Usually my first stop for any home repair items.
Not quite up to home depot standard I'm used to
Always a good spot, and they help me as a small business owner collect rewards and save on many of the things I need. The manager has helped me figure things out often.
Low on supplies
I would like to thank the manager Holly for her great effort in fixing a refund issue from the tool rental department. She stepped up when no one else could. Thanks again Holly!
(Translated) Good products and beautiful presentation (Original) Bons produits et belle présentation
Where would I be without this place?
Like all big box stores it can sometimes be tough to find help when you need it, but the staff is friendly and helpful and it’s my preferred home improvement store in the area.
Helpful and friendly staff, I'm there multiple times a week, always a good experience.
Plumbing expert was of great service!
Always friendly advice and easy to find what ur looking for and the prices r great and competitive
Takes a long time when you order online and most things you look for are sold out but lots to choose from.
Great selection of paint samples
The staff there are so helpful in the store and out someone always help me load my lumber for me
Always has great deals on. Hard to leave without buying something I didn't need but the price was right
You can tell the people like to work there. Love being able to visit and shop when we are back in town.
Has a wide selection, store is open most stats, neat and well organized merchandise. Plenty of check outs including self check outs, ample parking.
Awesome sales man in appliances
I needed to fix under the sink and found everything I needed. A trainee did a good job to help out.
Great customer service!
Many options and exercise while looking for them.
I love Home Depot, especially because it has plants ????
Been there a lot lately and have to say excellent staff. Knowledgeable and helpful, They saved me money too.
Home Depot in south Red Deer is located at 2030-50th Avenue (Gaetz Avenue). It is right next to the Walmart. This home depot location offers in store pick up for online orders, with clearly marked parking stall designated for online customers only. Home Depot is clean and usually has staff available to answer questions. Always plenty of tills open for checkout. They also offer free carpet installation.
Good house needs store. Always buy a battery for my watch (wristone)
You're very much on your own when you walk into this place.
Listen everyone in Edmonton, I am a business owner . My store is the Discovery cafe in Westmount mall . I have been shopping at the home Depot for years. I have to say and will continue to say, Home depot provides the best service in the industry Hands down . I will brag about them. Thank you staff.
Biggest selection in town. Friendly, helpful staff. Easy return policy.
I love Homedepot, when my wife go to Mole with her sisters i go to homedepot, Nice costumer handling, you get everything you need, nice people, fear price, most of my money is spent in homedepot
Great staff very helpful
I have this little game I play when I go to the Home Depot in St. Albert. I look for an item for a long time and count how many associates walk past and don't attempt to speak to me or look away when I make eye contact. I get more points if I have to go to customer service to ask them to send someone over to help me. I win when no one shows up. Store is clean though. Good job.
Sold my house several years ago and had no need to go to Home Depot, until a couple of days ago. I needed to get keys cut and the only place I could think of was Home Depot. The staff was very helpful and friendly, directing me to the right department. I went to the Home Depot on Lacewood Dr., Halifax. N.S.
Living off grid in an RV and rely heavily on my generator for essential power. Have a girlfriend and 4 year old boy. After 2 other generator failures I decided to try Home Depot and they had a Firman that looked good and had the power I needed so I bought it. It was a nightmare to use as it only lasted for 3 hours sputtering and flames shot out the side randomly so I decided to return it as it just couldn't handle any load. I told them my situation as it's impossible to return items that use gas even if defective. How can you know it's defective if you can't put gas in to try it. Manager was rude and head office got my call and they sided with me but could only convince the heartless manager to give me a credit instead of a refund. Great ... they had no other inverter generators there or at any of their other stores. I explained that this is not some backup generator for storms - I need this to keep my family warm and my Rv running. I am also recovering from a serious chainsaw accident a few days ago so could barely walk and blood coming out of the ripped stitches. I needed something or someone to have compassion and refund my money so I could go get a proper generator as I am nearly broke. They absolutely didn't care that my family is now in danger and I have no where to go. Head office was all for it but store manager has the last say. My girlfriend had to buy a more expensive generator there as they were out of everything. It broke my heart when no one would help my girlfriend carry out the 175lbs generator and I could barely walk myself. I understand the rules for gas items not getting returned but the people at Home Depot seem to have no compassion even when it's an emergency. I will never ever buy anything from Home Depot again. Costco allowed me to return my other used generator with no box or receipt. I'm really down from all this and ready to just give up. Thank you Home Depot for for showing no compassion.
The staff is excellent ☺️
I like shopping for stuff the staff are very helpful
I have been shopping at Home Depot for years, the staff is friendly and willing to help, (if you get the right staff member most are great). They carry a good stock of tools, hardwear, lumber, paint and much more. I always shop with home depot and will continue to do so in the future.
Ok if you really need something...but their prices are not great.
Friendly staff
(Translated) Fast and courteous (Original) Rapide et courtois
Well laid out
Clean spacious always love to look at always something new to see just a place to go on a walkabout great employees very helpful
It was ok..nothing out of the ordinary.. found what we were looking for.
Great products... Great staff... Competitive pricing... Perfect!
No stock
Very friendly staff, highly recommended ????
Very knowledgeable and friendly staff. Helped us out alot ????
Excellent and professional customer service from Prakash and Nadia ( she is the best employee in all home depot stores in Edmonton to say the least) in specific and all the staff in general are great, easly implementing Home depot policies compare to other stores and help me finds what i need for my business, recommended and they earn my repeated business with them.
Always clean welcoming and able to please the customers
Home depo is my go too.
This store has no respect of other people’s time and if you call they don’t know how to answer the phone. Sad management, and extremely poor interpersonal skills Failing grade.
Purchased shower kit and all renovation needs. Had the items delivered next day
Everything you need for all your home improvements
Too expensive
This Westbank home depot is just amazing. Products always there and vendors are always willing to help until you get what you need. Thanks Guys.
Great staff here. Never too busy.
Great customer service and had all 3 things I went there to get
Went in asking an employee for a specific item, the employee assured me that the product he suggested to me was capable of doing exactly what I needed it to do. Well, he was wrong. I drove back up to return the item already frustrated. When I got home after returning it I checked my bank account only to notice that a small portion of the money I payed for the item was back in my bank account. So now I’ve got to go all the way back up again just to sort this BS out. The driving back and forth alone will cost me nearly all the money I’m supposed to be reimbursed. This is just absolutely ridiculous and frustrating. I’m very pissed off with Home Depot at this point.would be nice to be reimbursed for the amount of gas I threw away over this whole $H1T storm.
Ok
Visited this location several times now and found it to be less busy than the Fredericton location. Could be I got lucky, or simply now Covid restrictions are largely lifted people arent doing as much DIY themselves. Everything we wanted was in stock, the store was clean and it's just what you expect in a Home Depot store. There were a lot of employees just hanging around chit chatting when we visited, I guess that's great if you need help from one of them!
Great Selection buy unfortunately I couldn't wait for the stove to arrive so I bought elsewhere ????
(Translated) Large area and large selection. Store slightly impersonal park against, looks really more of a warehouse than a hardware store. (Original) Grande superficie et grand choix. Magasin légèrement impersonnel parc contre, a l'air vraiment plus d'un entrepot que d'une quincaillerie.
Fast friendly service
Friendly staff, nice place.
Yesterday I was in this store, I was looking for a tapping block for flooring, I stopped a associate who proceeded to send me to the wrong spot. Then I asked different person for assistance and there answer was don’t know, wow people customers pay your wages!
Everytime I go here the experience is flawless the employees are knowledgeable and shopping here is very simple and easy partly due to the wide range of products and services sold.
While it can be difficult to get good service from a big box store, I’ve had several excellent experiences at this location. On 2 occasions the experienced staff walked me through my home projects saving me time and costly mistakes.
Very helpful staff. Lots of people to help. Unfortunately didnt have what i wanted. Went back in for blinds. Top notch customer service.
Very good service
Almost always have what I need in stock. Much better now that restrictions have lifted.
Same as Lowe's and any other Hardware/Home improvement store...you can never find your entire list of items you need to finish your project, so then you go next door to Lowe's to finish your list off. Which is good for the two companies, share the wealth...but more of a pain. Staff are always friendly, they try their best to be as helpful as possible. Selection of lumber is usually picked over pretty good, leaving the warped, banged up pieces and with the ridiculous price of lumber right you have a right to be picky with the quality. And by no means is this Home Depots fault, its supply with Covid and everything going on. I will keep shopping there.
We get things here regularly. Sometimes there are lots of staff, but frequently it is hard to find someone to help with a purchase or to find something.
As always, great service.
I have been going there a lot these days. The only place to buy Behr stain. Great selection.
(Translated) Full of products and services! (Original) Pleins de produits et services!
Friendly customer service and easy to find supplies
Good i always find what i need for a good price3
How can you go wrong with home Depot!? They generally have whatever is needed for work around the house.
How it takes so long to get a saw to the front of the store to pick up blows my mind but here we are. Update: tried again. 36 hours waiting for 4 ratchet straps to get brought to the front of the store. You guys are rock solid with time management. Brutal to say the least
Great service and prices
(Translated) I only wanted gray "foams" to install my window air conditioners and I asked four clerks without being directed in the right departments, the reason why I put two stars is that the clerks were very nice, that's fine. the specials but for specific things I will continue to go to canac! (Original) Je voulais seulement des "foams" gris pour installer mes climatiseurs de fenêtres et j'ai demandé à quatre commis sans être dirigé dans les bons rayons, la raison pourquoi je mets deux étoiles c'est que les commis étaient très gentils, ça va pour les spéciaux mais pour des choses précises je vais continuer d'aller chez canac!
The Best for customer service.
Our go-to-place for everything regarding construction. Massive amount of materials to choose from. Lots of good sales and deals, and very accomodating on installment payments with no interest to start your property renovations. We even found items we didn't know we needed (and existed) just by going around!
Always great staff and for a small town this store has a lot.
Helpful and knowledgeable staff, and they always have what I am looking for for home renos.
Excellent staff, very helpful.
I went to tiling and Adam went out of his way to help us . And he went off to get us a kart and to fill it with the tiling we needed . And then found us in the Home depot to let us know , it's ready ! Very polite and kind. You made our day Adam thank you ????
Good
When I returned some Vinyl planks took them over 45 min to complete the transaction and it was a huge headache. They were insisting in paying $56 dollars less than what I originally had paid. After all that I didn't even get an apology. Way to go, you just lost a loyal customer. To think I spent over $8000 back in 2018 in the Woodstock location makes me sick. Lowe's is now my store for renovations.
Love the pro extra account to keep track of my purchases
Nice clean organized and very good customer service
Typical no issues at all
Supplies listed on their website are not available in the store, therefore you need to wait 2-3 weeks for product. This is understandable for large appliances, however the item we were searching for is common yet not stocked. There weren't any associates to ask for help either so I asked a cashier for assistance when she wasn't busy.
It is what it is. I went in for light bulbs, and they have a wide variety. You know what Home Depot is.
This Home Depot is filled with a bunch of old people that don’t want to work or help you out. Interestingly they’re blind cutting machine has been broken for close to a month now. Weird.
Awesome customer service provided by the staff and very knowledgeable. I am not good in this stuff but with there knowledge, they were able to provide mo deeper insights and best stuff to use for my project.
(Translated) Not worse (Original) Pas pire
The people in the paint department are awesome and very helpful. We are a hobby/business called Dragonfly Unlimited and they keep the mistake paints for us.
Good prices hard too find staff at times
Had a good experience dealing with customer service while buying a hot water heater. Unfortunately have to change my review as my experience purchasing major appliances was not particularly pleasant. I really dislike when a company is disrespectful of my time. Taking time off to wait around all day for a delivery and not receiving a call or the item is both disrespectful and bad service. Customer service did try to come good and I will give them credit but they did not come far enough to match the hassle/inconvenience going so far as to try and upsell. I'd prefer to find and deal with a company that realizes that major purchases should be treated as such. I hope that returning the purchase and going elsewhere will express my displeasure.
Everything is in stock and multiple varieties. Need more people to help in the aisles...
The people here are incredibly rude, no one would bother to help. Very poor service. 0/10 of I could.
Would give this place 0 stars if I could ! Special ordered a bunch of stuff to renovate the bathroom and 90% of the order was either missing , broken or completely wrong ! We ordered two doors which were completely wrong .. Called home Depot to try and correct and wax told "Sorry we can't" .. Brutal
Service is good, unless they are busy, like most box stores they want you to help yourself. Most of the staff are friendly.
Helpful and friendly staff.
I went here this morning looking for replacement faucet parts. Although I couldn't find the parts for my old faucet the staff helping me were very friendly and as helpful as they could be. I also liked being greated at the front door by a friendly smiling staff member.
Staff was awesome
Totally well done and managed! CoVid is a challenge for all, and on a beautiful day everyone wants to renovate. Well done keeping everyone safe!
Shelves are full. Friendly faces. Your typical Home Depot for the essential home improvement needs.
JC at the Pro Desk and the boys in the rental equipment are awesome, friendly and great customer service
Excellent service and great selection. My go to home supply store!
The customer was great help he find what I needed
Love tropical plants section ❤
Rob, in flooring, was thankfully not working at Lowe's, or else he would be Rob-in-Lowes, was very helpful both times I visited the place.
Helpful staff, I always find what I need, clean, lots of inventory.
Lots of hand sanitizer and very wide aisles, everything is clearly labelled but there is still so much stuff you can't really find it. Kick your man out and buy a fresh scentsy light bulb for a relaxing evening with bestie.
Great supplies & service.
If you find this helpful, give it a thumbs up! Customer WiFi: Washrooms: yes Parking: free parking lot The Product(s)/Service: a smaller location than most so the selection is a little more limited. The loading zone is also only one lane and fairly short so sometimes it takes a while to get your stuff The People: all the staff I've run into have been super friendly. Had a staff member who was collecting carts outside offer to help me load drywall (I was trying to do this by myself) without me asking for assistance. He also came back afterwards to check if I needed anything else. If you found this helpful, let me know by leaving a thumbs up!
Seemed to be a little short on staff. Found what I needed anyways.
Halloween decorations are great, however the Christmas decoration selection is severely lacking. Overall a wonderful store
Love this store find almost everything here
This location rarely has anything in stock. I'm always sure to check the website before heading over. Should I have to call as well? If I could rate just the website that would likely be more appropriate.
Lots of choices for different item
Generally worst customer service experience every time. Rebuilt a home and spent over $80k at this store. The staff try to avoid customers and when you do get their attention they know nothing. Cashiers don't know anything about the store's products. Bought a faucet and the cashier didn't know what a faucet was. Electrical / plumbing staff are ok, although its hit and miss. Watch prices...sometimes the lowest sometimes very high.
Out of stock on many items but staff very friendly and helpful. The kitchen planning people are excellent and really know their kitchens. The paint department is great. Very knowledgeable and the Behr paint is great quality. Its getting quite expensive though to shop at this chain.
Here you can almost fine anything you need for Reno's or just home decor. Prices are a bit high unless you find a really good deal . We just bought our new floors which got for a really good price
Good local HD. Friendly service with lots of local knowledge. Garden center usually well stocked.
(Translated) Nice and diverse shopping (Original) Magasinage agréable et diversifié
Surprisingly under stocked on alot of products. Staff not knowing products. Very unhelpful.
They have any tool you need , great service and advice for your DIY projects , like to get my items here as I get a great selection . Thanks Home Depot ????
This place has everything you need in
Good prices, good service. Tons of parking.
There's a lot of Patente a gosse.
Put in a small order for pickup, at the time of this writing I could have driven from Edmonton to get it and it still isn't ready. Don't buy anything here if you can get it anywhere else.
Great store for all your home renos very little staff though
Good customer service when staff is available but sometimes they Re so busy you can't find help ! they do have good prices and selection of products
The staff are always friendly and tons of things to buy and whatever you are looking for chances are the Home Depot just may have it
I have been waiting months for a fridge I ordered. It arrived damaged and I rejected it. I was told I would have a replacement sent, received a call that it would be scheduled, and then have heard nothing for over 2 weeks. I am trying to either get an update or cancel it but I have had no success getting ahold of anyone with information. Extremely frustrated to have thousands of dollars tied up with this company and such poor customer service. Edit: they sent a replacement fridge with a delivery company that only delivers one day a week to my area. I had to phone them to even find where my fridge was. When I first ordered I had a choice of dates, for the replacement there was no choice given. Very poor service.
Always have a great experience there. If I do not know where something is or am not sure of what I need I can always find knowledgeable help. Very friendly staff!
Off course Home depot is a good store to find everything you need....but (there's a BUT)... Sometimes you'll find yourself asking " HOW those guys get this kind of job, if they don't know nothing about it???" ....AND I LEAVE IT HERE...
Good service at the tail and everything else
Rude employees assumed we were stealing and followed us around and asked us several times if we needed help because my bf just got done work at that time and hadn't showered yet
I applied for 5 jobs there and the staff runs away from me not professsional enough the job has been fillled discrimination within this business disopointing . specialy in ????????
Terrible
Just drove 30 min to get here and they have changed their store hours. But not the ones they post on the internet. Frustrating!
I'm really grateful we've a sizable HD in the area. Fair prices, decent sales, and great staff to assist people like me (unhandy!)
Im very un-happy with the cavalier attitude of some of your staff members when dealing with people who do not have a computer! Especially during this pandemic ! Is it impossible to have someone order what they need by phone? Did your …
Experienced really good service from Trevor in the exterior door department.
Shingles, best price, affordable fast delivery.
It was a long time coming; shopping and this store says it all .
Extremely friendly and helpful staff.
A lot of employees and most of the time I am helped when looking lost.
Those snotty women at Customer service rank right up there with Canadian Tire unbelievable over a hour waiting for a manager finally stormed out and went to Rona North store looked after within 3 mins of walking through the door they were tripping over their selfs to assist customers...
Alvin at the front deserves a raise! What a wonderful man! And the store is clean. Even the bathrooms are spotless! Well done! :)
Well, i have visited many home depot before but I like this location more due to the fact that employees working here are very helpful, co-operative and knowledgeable. Prices are reasonable and inventory are well maintained. I recommend to visit this place if you are looking for great help regarding products and your project.
Quick in and out. Website allow you to locate the aisle and section of your item ahead of time.
Intelligent machines for Intelligent cheffs for shortcuts food
Never had an issue, they usually have what I want. Some hassle to return items
Easy visit, quick help finding what I was looking for.
Um, it's a big box hardware store. Many items for sale inside...
Home depot has everything you need for home hardware and more like, washers,dryers,blinds of all designs, batteries, glue,cleaning supplies,and everything else you need to build and accessorize a home.
Amazing place has a lot of very useful things
Always helpful staff with lowest prices
I live in St.Catharines and this Home depot is more convenient to me to go to but the hassle of returning opened products is not worth the convenience. Me and my hubby do home renos and sometimes the wrong tool gets purchased. There is nothing on the website about them not taking open or slightly used/tried tools. We purchased a blade in a hurry and purchased the wrong one got to the jobsite and used it once, we realized immediately that it was the wrong one. There was about a 2 hour window from when we purchased it and then tried to exchange it for the right one and the one we need was more money and were going to obviously pay the difference and said that multiple times. They just flat out refused to make the exchange. So much for easy flexible returns. Sorry but we will be going else where. Thumbs down home depot.
Excellent Clerk! Client support is the Best!
Great ppl working there always helpful, prices are great, everything all together is great in this store. One time I met the manager Glen, great fella offered his help with anything. Honestly I'll never go in Kent again. Always HD. Kinda far away for me but doesn't matter I'll make my list and go to HD. Great work guys!
Great service
This is where I get most of my renovation supplies and it's also a very well kept Home Depot. They have a wide selection of items and friendly staff!
Quick and easy to find what you need.
This location was good. Prices aren't as good as Canadian Tire on most comparable items. But still had nice polite service.
Easy ordering. Lots of delivery dates delivery on time 3/4 times.
Staff is slow to help and hard to find .
Didn't have what I was looking for
Great staff just keep up with the great work
Home depot is great. When they are staffed correctly. There is an awesome woman in paint that is very informative. Waited 20minutes to ask an electrical staff member a question.
My favorite store! Great staff, so friendly and helpful!
Good store and great staff. They need more lumber carts
Better pricing then competitors.. Better lumber... Great staff
Quite a wide selection of tools and home improvement supplies. Reasonable prices.
Lots of great selection znd very nice and knowledgeable staff
Customer service is hard to find and when is found not typically helpful
Usually our visits here are positive and awesome but not today. We've shopped here with our Pomeranian 4-5 times now after receiving permission from a sales associate the first time and today the lady in the paint department said hello and then said that our dog is not allowed, only service dogs. She was very rude and caught us off guard big time because we've shopped with him in the store before and every other staff member that sees him just tells us how cute he is and asks if they can pet him! Policies or not, this paint lady was ridiculous!
It's OK , hard to find someone to help you in store.
Great place to come and check out the latest in power tools and accessories.
Amazing place to shop
Employees are knowledgeable and helpful with my home improvement projects. If I visit during odd hours though, it may be difficult to find an available employee for help. The store is well organized and stocked. Sometimes I would place an order for in store pick up, in order to save time.
Friendly staff. They also provide a building activity for kids. You can sign-up on the website. It's free and our daughter loves them.
Took my return with no hassle oh and awsome clearance selection
everything you need top to bottem home wise
Great selection. Big well organized store.
Good assortment of pipe fittings helpful install service
Went in for silicone sealant. Visit was very smooth.
Home Depot really nailed it
I like this location they have 95 percent of what I need. Always pickup a few extras as well.
They have large selection of products. No deals or discounts for contractors, they should offer a discount card for contractors.
Slow service!! Wasn't happy????
(Translated) Cheaper than most of the competition! (Original) Moins cher que la pluspart des concurents!
We were looking for paint, we found paint. That's a win in my book.
Buddy smashed up my car. Massive dent. Found a plunger here that almost did the trick. Just hoping the car rental place doesn't notice.
The older gentleman in the drywall department was very helpful. He let me know that the Mold Tough drywall would be best to prevent mold in my kitchen reno. He also cut the sheet down into four 2' x 4' pieces to get in my car. He had the necessary drywall T square for that.
kind of hard to find someone to help you sometimes but it works
Always get competent help here. Generally enough employees where you aren't waiting for help as well.
No distancing in effect.
I was looking for a few items and two staff stopped and offered to help me!
Everything you need always available
Great place for all construction projects and home renovation.
Greatest place ever to get material they always help out
I'm a regular shopper with my husband, at our local 'Home Depot' in Sarnia. There are days we seem to spend hours or find ourselves going to & from home a couple times maybe even 3 trips... . Luckily we live close! Employees are extremely helpful, knowledgeable and communicative. Home Depot offers interests free on purchases,as well. Something worth looking into especially this time of year????being Christmas time. Not to mention, a fantastic array of Christmas lights, ornaments, wreaths etc,...prices are great too❄????
Very friendly and helpful staff. Hard to beat the prices as well.
They are good but lack staff to attent to clients.
Excellent friendly staff the prices for wood have gone up a lot.
It was great, good service and knowledgeable staff
This is one of the larger ones that has a better selection of most items, also seems to have more experienced staff which is nice when you have questions.
We usually have very good experiences here. The store is well stocked and the staff helpful. They've recently expanded their appliance section, too. The only issue we've had are special orders taking much longer than quoted - but this is the manufacturer's issue, not home depot's fault.
Good help and service received
Something of everything home hardware, not usually the best bargain.
Some very nice plants today! Got 2 lovely ones today!
We are building a new house and went in to price flooding and was pleasantly surprised to fine a young gentleman working in the flooring department very knowledgeable.
My mother loves to shop here and she's a journeyman carpenter
It's not like it used to be, the service is terrible when you help finding products, can't find anyone. I was very disgusted.
A very good place to shop
I rarely go to home Depot as I'd rather support the canada-based businesses (Kent, etc), but my options were limited: I couldn't find a dehumidifier elsewhere. They were easier to find than in other stores and had nice selection. I googled reviews while I was there and picked a favored one. This was during vivid, so masks and social distancing in place. Cashier wasn't busy, standing in the aisle near their cash indicating they were waiting for customers, which was convenient and a thoughtful practice. Paid in less than a minute. I would've asked someone where the dehumidifiers were, but didn't find anyone and I looked in logical section for them.... Surprised to find them.
It’s the best store to get your job done
I like this store vs others
Super helpful and pleasant. I would recommend using them
My husband was surprised that a worker named Paul Aikens was available on the floor at Home Depot. He was full of knowledge & he made sure he had everything he needed to complete his project from the biggest item to the screws.
Nothing much to say. Nothing special about it. Pricing can be suspect at times. Other options available in the area.
Staff not knowledgeable in the store. Don't bother asking it's quicker to search yourself. Terrible place to shop
This is long, but I'm so happy about my visit????????I went into this store a couple hours ago. I was first impressed when a woman at the front till said 'Hello, can I help you find something?' right away! The next woman noticed I wasn't moving so fast (getting a new knee) and brought me a cart, the next woman brought my zero gravity chair to me and the woman who brought me a cart put it in for me! Wow! Because I was going to pay cash, they directed me to a certain till. The woman at that till said to me that she only had one more order to put through and was sorry I had to wait, which I replied that I didn't mind waiting. She sincerely thanked me and the woman at next till said I was one of few people who didn't mind!!! Wow again! When it was my turn at the till, the woman was so nice to me and thanked me for my patience. Okay, you're all just too nice! Wow, I'm the Queen today! Thank You lovely ladies???? You kindness, care and outstanding customer service is as warm as sunshine! Manager... give these Superwomen a big raise!!! Last, but not least...a very nice young man brought my purchase to my Jeep. Thank You so much! Wow #3! Who says chivalry is dead, ????. Cheers to You Home Depot!
The most friendliest and courteous place to shop. The gentleman in the appliance department was so nice as well as the cashiers and the carry out guy.
Do yourself a favor and go across the street to Lowe's Better selection,better prices and better employees
my fave
Most employees know more than just their jobs. Making shopping alot more efficient and pleasurable.
Huge selection.
I ordered some items during the pandemic for curbside pickup. They were so organized and quick!
(Translated) Employers are great (Original) Les employers sont super
Fantastic support from Sandra when it came to choosing paints for different projects. Amazing customer service
Pick up some brick and stone great helpful staff
Was able to find what I needed easily. The item was located quite logically near a similar item purchased earlier. No chasing from one end of the store to the other on misinformation from summer staff. Lots of staff.
Please open up..fill order asap.
Good place to get what you need but don't count on anyone offering to help . When you know what you need and where its located in your local store ..it becomes a great place for quick shopping needs
The staff was friendly and knowledgeable.
The layout is quite different from other HD stores I have been in, which makes it a bit more difficult to navigate
great stuff expensive
This place sells the best power tools out of the competition. Buying lumber here would never be my first option. Way to many employees for the amount of knowledge they will actually not give you. If I had a looney everytime a worker would come ask me if i need any help but unable to do so. They should start to invest in having replacement AI robots that could actually answer your questions.
Horrible store Especially Sunday morning staff Nobody wants to help out with anything they just stand around and talk… So I went home empty handed and used app and curb side pickup…
.same item lower price ,and very good customer service
I buy all my home improvements there, and during this pandemic, where most gas stations for whatever reason close their washrooms to desperate people, this place keeps them open. 5 stars to this place always will buy here.
Clean. Staff were very helpful and I had three different ones offer assistance to make sure I could find and reach what I needed. Check out was also very pleasant person. That's always a major deciding maker for me for where I shop.
Very helpful salesman
(Translated) Very well (Original) Très bien
It has been a long time since ive been here. Now i remember why! Guess it will be a while before im going back. It seems that guessing where things are and a poor attitude are the hallmark for a career here.
Ordered and paid for 2 ceiling fan/lights August 28th. Waited 2 weeks for a call from the store as Sudbury had 12 in stock. Sent hubby in to pick up the fans on Sunday as contractor was ready to install on Monday. But, no fans! I went on Monday and my fans/lights HADN'T EVEN BEEN ORDERED! Needless to say, I asked for a manager and left with 2 ceiling/fan/lights valued at $20 more than my original pick. Yup, that was nice, however, they are not what I wanted and I'm appalled that this store couldn't be bothered ordering what I had paid for! Had I forgotten or gone away during renovating, would they have kept my money and done nothing? I'm leery about spending money here again...
Big selection of items. Most of the staff are helpful.
Not organized like ones I use... staff only points you to things... but they have good prices...
Walked in with empty hands and walked out 400$ poorer! Great service
Hard to find staff for help hence the 3⭐ rating.
Great helpfull staff
Great knowledgeable staff and good stock
Home depot is great always lots of great deals
Very friendly and helpful staff
Massive International Chain. Well layed out and with everything you need. Some items are needlessly more expensive. I prefer to shop at a locally (Canadian) owned hardware store
Decent prices helpful staff always.
Always have what I am looking for....lots of good sales this weekend on construction materials
Place has gone downhill. Messy, unorganized. Shop at Lowes down the street way better.
Paint section people were not helpful at all ,worst advices and not happy with the results.We were there last wednesday Aug.18 around 2-3 pm.Worst experience and dont trust this place any more.
Customer Service is amazing.
Awesome staff, service, and very organized.
It's everything you need in a hardware store!
Some employees are great and very helpful.
It has all things humans needed
Very satisfied with. I have only good things to say about all the departments in this facility. Friendly and professional.
(Translated) Our beautiful flowers have just arrived .. MAY 2, 2017 ???????? (Original) Nos superbes fleurs viennent d'arrivées.. 2 MAI 2017 ????????
Great service, great products
The gentleman in the lighting area was very helpful, I wish I could remember his name. Short older chubby guy. Really new his stuff. Thank you to him. Cheers!
Sending a huge thank you to & Sherri & Shawn who spent a good 10 minutes helping my girlfriend remove a breakaway screw from a kitchen drawer! They were super friendly & helpful! Super impressed. Management give these guys a raise! :)
If they had someone on the phone to answer, I didn't have the pleasure of meeting them. It has been 2 hours.
Clean and well organized just no staff to be found. Except a couple on the tills.
Great staff great products
Returned a box of hardwood flooring and the process was very easy and quick. The customer service associate was efficient, polite and friendly.
A huge place to buy anything related to hardware, furniture, paint etc.
Clean store and helpful staff
Great variety of items for your house hold projects including any hardware needs including, (LUMBER SECTION), (FRAMING), (ROOFING), (FLOORING), (TILING), (ELECTRICAL), (PLUMBING), (WALL PATCHING), (PAINTING), (DRYWALL WORK), (DOOR'S/ WINDOW'S), (INSULATING), (LANDSCAPING), (GARDENING) Five Star's ⭐⭐⭐⭐⭐ 5/5 Rating in my opinion. It is a definite (ONE STOP & SHOP) for all your house needs. I would recommend Canadian tire which is also a one stop shop for different house hold needs. The staff here were very Informative when you ask a un-ordinary question or a question which you might not have a clue about how to ask & explain what your asking. (NO WORRIES) The staff work with all these house hold items on a daily basis & can answer the weirdest yet informationless questions. For an example of the infamous question with no information at all, Until the employee has to question you trying to guess until he/she figures out what you wanted. 》 EXAMPLE OF A QUESTION 《 "DO YOU KNOW WHERE I CAN FIND THIS THING? IT'S THE THINGING THAT IS SUPPOSE TO "________"!! "YOU KNOW WHAT I'M TALKING ABOUT RIGHT?, I'TS UMM... STUFF TO SEAL THE SEAMS OF JOINTS, ETC. 》 ANSWER 《 (CAULKING) "HOME DEPOT" will work together using a combination of some or even all relevant departments & experienced employees to ask you questions on what your exactly looking for and with the slightest information you may give them will most likely solve any issues. There is always a manager at stores like these if you have concerns about a item & need a more complicated issue resolved. Like, returning something thats non-refundable. If you need a question answered by someone experienced in a specific department, They would kindly answer your question. This doesn't mean you have to buy anything. (THE HOME DEPOT) IF THEY DONT HAVE YOUR ITEM IN STOCK, HERE ARE SOME WAYS "HOME DEPOT" CAN SUGGEST TO MAKE CUSTOMER AT LEAST SATISFIED BY KNOWING THE ITEM WILL STILL BE AVAILABLE. 1st, By simply checking if another "HOME DEPOT" close by to see if they have your item in stock, If they do & you can get there they will more then be happy to put it aside for your arrival. 2nd, There is the option of having the store order your product to be delivered in store for pick up. This option just requires a little bit of patience. In general your item/s can arrive as early as the se day in the afternoon or the following day, 1-2 days later. (Never longer the 5-10 business days) 3rd, They can recommend a different store completely even though they would rather you shopping at "THE HOME DEPOT". I believe they are realists and will put the customer first even if that means sending you to one of there competitors. THIS IS OF MY OWN EXPERIENCES THERE IN THE LAST (8-10) YEARS AS A LOYAL CUSTOMER. (One of my personal experiences), "I was looking for a piece of vinyl flooring not must more then 20sqft, unfortunatelythe smallest amount they sold was something like (50sqft) plus. It was far more then I needed and cost touch as I wouldn't have nowhere to use it." "So instead I had asked about where I may find some scrap ends that people sell before I try online on Facebook or kijiji. The employee helped by telling me that I could possibly stop at the main office at Habbit of Humanity and just ask about scrap ends. Even better was that he told me just down Regent there's a place called "End of The Roll" where they specifically sell scrap sizes from 4'×5' and up, maybe even a little smaller." "I was extremely happy with the outcome, there was virtually no waste and I didn't have to but a larger roll at a higher price."
Good customer service and knowledgeable staff.
Very good service
(Translated) Good service (Original) Bon service
They have all you can ask for when you are fixing your home inside or out. We bought wood stain for our deck in a deep blue. Everyone that drives by slows down to check it out. Some have made sure to tell us how beautiful it looked. We also stained the busker a light blue and the railing so long the top is white. The his of those stain colors is fabulous. A few neighbours sent pics to their friends Quality products are hard to find these days so we were happy for the great stain and all the advice get gave us with picking paint or stain and how to make sure it lasts We went to buy other products there and I told them that another store had them cheaper. Well they gave the product for the cheaper price. That is great in my books.
Would rate it 0 stars if possible. Impossible to get anyone in a Dept to find anything. No one will call anyone over either.
If you are building something or renovating, these guys have building materials.
Home depot appears to have everything I would be interested in. Everything is well organized and clean. My only gripe is - The few times I need to go to a store like it I can't find what I am specifically looking for. I think it's mostly unlucky. Small Example, I went in for M8x45mm and they had 1 (Needed 4 for my TV mount). I thought this was hilarious and the worker I talked to thought it was funny and strange as well. He was also hard to understand.
My husband went to this home depot and was so surprised that they actually helped him find everything he needed and were so kind and courteous---it was the best home depot he has ever shopped in.
The associate name Loki in Lumber went above and beyond to satisfy all my needs
Great
Selling junk - we purchased a Frigidaire Model number FFRU17B2QWD and after 17-months it stopped cooling. Apparently it has a high side leak and unrepairable - action from Home Depot "its out of one-year warranty so not our problem" - Buyers beware this is a piece of JUNK and not recommended.
Helpful staff but some items were poorly stocked.
Always has what what we need
(Translated) Good items but not great service (Original) Bon articles mais pas grand service
Great location with familiar layout to other Home Depots.
(Translated) Online orders can take a long time in my experience. I like that they equalize the prices. It avoids having to shop around for the best price. (Original) Les commandes en ligne peuvent avoir beaucoup de délais d'après mon expérience. J'aime qu'ils égalisent les prix. Ça évite d'avoir à magasiner pour le meilleur prix.
Ok
People here are very helpful. Also a lot of variety in many departments.
Great place for shopping
Not enough help and out of some stock
Home Depot usually has everything you need , for most projects you are tackling. Prices are always very competitive. Unfortunately, in my experience, it's difficult to find someone who is interested in helping you. Customer service is key in most Industries.
Always good ????
(Translated) Always excellent service from the employees who are very qualified and experienced. (Original) Toujours un excellent service de la part des employés qui sont très qualifiés et expérimentés.
(Translated) Good (Original) Bien
Best quality lumber, best variety and great staff
Great go to place for all my home renovation projects. Plenty of staff available to sell you flooring, appliances & cabinets, but hit and miss in plumbing, electrical & the other more technical areas. Still almost always leave with what I need. PS. Avoid weekends if possible.
I always love going to home depot. They have friendly service and they are always want8ng to help.
Great service
Employees were great, dispitw the facemask mumbling!
Famous words of home depot staff, " thats not my department, sorry, i cant help you ".
It is always have a good stuff for home a bit more expensive but there is always sales for service need a lot of improvements because I always looking for an experienced employee to help me out 4 out of 10 I could not found someone one to help me out
The staff are very helpful and nice.
Friendly services.
I have never NOT been disappointed, either by the staff or by the lack of selection on certain items.
Good. Staff are helpful and friendly
Lots of options and good prices. But one time it took me days to find a simple item. I had to camp out in the plumbing isle overnight. Survived on nothing but mdf board and washer fluid. It was horrible. Eventually i was rescued by a nice employee who at first was just as lost as I was. But we made it. Survival of the fittest.
Still didn't have the nut I needed but I enjoy shopping there
Store is clean and staff are courteous. Awesome guys!
Store signage for opening incorrect, staff in garden center not helpful. Yard staff were helpful. Not much selection in garden center. Terrible waste of time trying to shop here in Fredericton Home Depot. At 9:00 the Store manager announces garden center won't open until 9:30 when signage says 9:00 weekdays with a dozen people lined up. Poor management! Once in the garden center I asked a clerk how many pots of geraniums were in a tray, her response to me was "I have no idea" and walked away. I will be telling everyone not to bother going to your garden center it sucks. Outside people were pleasant and helpful so I gave it 1 star.
I had an outdoor umbrella for about a month that malfunctioned. I wanted to replace it with another but they are completely out of them for the season. I spoke with Chris in seasonal and he called in Dave, Ron and Kyle to see if they could fix it. This was a team effort to locate the problem, find a solution and repair the umbrella back to working order. They even gave me discount on the original purchase for the inconvenience. Now that is amazing customer service! I am so impressed with my local Home Depot store and the dedicated employees
(Translated) The best place for renovations and advice. High quality BERH paint. Davangarde products not found elsewhere (Original) La meilleure place pour les rénos et les conseils. Peinture BERH de grande qualité. Produits davangarde qu'on trouve pas ailleurs
Didn't have any of what I was looking for (so it would be 3 stars), BUT the sales staff were very helpful in identifying where else in the city I might find what I needed (hence the 4 stars).
They have great selection of products and friendly staff. Only issue was the garden center had many plants with some sort of fungal infection.
Our FAVORITE Home Depot location!
Lumber is hard picking but at least it can get worse. Nice selection otherwise.
One stop shop for all DYI needs
My only complaint is against company policy. During severe weather, hot or cold, customers should be allowed to bring pet companions into the store, of course under proper control. Traveling an hour past Home Depot to the cottage, drop my dog off, then an hour back to buy new flooring for the cottage, then an hour back to the cottage. Ridiculous!
Amazing store! Staff is very knowledgeable about the store and its contents and they are very friendly! Organization could be tweaked on but thats just because I don't typically build things and i don't understand how the layout of these places SHOULD be
Seems like the manager Ken has enacted some policies over the cutting of plywood at the saw station. Seems as if they will not permit 12" cut or smaller due to safety reasons yet ZERO staff could explain why. Been getting cuts here for years and now I take my business to Lowes. I waited 25 min for someone to come and tell me they can't do it because Ken said so. Who is Ken and why is he such a knob?
Staff is always knowledgable and usually super helpful check them out.
(Translated) Great place if you are looking for a job. I only worked there for a few months, but the team was a real gem !! (Original) Super place si vous cherchez un emploi. Je n'y ai travaillé que quelques mois, mais l'équipe se sont des perles!!
Friendly helpful workers there! They will make this country great again!
Pick up at store went without any problems
The Home Depot is a typical big box store. I have found it difficult to find helpful staff on the floor and have been shuffled off with the "It's not my department" routine. Customer service at cash and returns is top notch. The store has most of what you will need for any task. Pricing is typical with few sales and pricing which makes you wonder if you could have pieced together sales from other stores like Rona or Home Hardware. You can't beat the convenience of finding what you need under one roof.
Didn't have what I was looking for but did suggest options. I like this store.
Clean organized store. nice selections
Service Was decently fast, they were ready when we booked in our online order, and had someone help us with loading, overall was a good experience and will shop here again
Literally standing in the store right now, have talking to three people about needing assistance with something, one person told me someone was coming, waited 15mins, nothing. The next person pointed me in the direction of someone else, I had to chase that person down myself (they're clearly busy), and then he told me he'd be with me in five... it's been 15 again... total time so far; about 40 minutes, still haven't been dealt with. Would have left already, but need something for work. Two stars only for past experiences (which have also been hit or miss).
(Translated) Better service than at Rona (Original) Meilleur service que chez Rona
Great helpful staff
Not very satisfied or happy with Home Depot
Excellent service today. Joked around with a staff member while we were waiting for the person from that department to come help. Found what I needed.
Clean store, knowledgeable staff and always great prices
Nice home depot but I did not like being forced to use self checkout.
Great garden center
Good
Friendly staff
Excellent customer service and loading very heavy purchase
Helpful staff great selection of material.
It had what I needed
Very knowledgeable staff. Easy to find what you want.
Made a single item curbside pickup order that took 2.5 days to fulfill. Gave us the wrong item on pickup. Cant call customer service to correct the issue without spending an entire day on hold.
Great customer service, well stocked and you can find some pretty good deals
(Translated) Excellent service, the employees were very helpful as well as very welcoming! (Original) Excellent service, les employés ont été très serviable ainsi que très accueillant !
Customer Service and Garden Center staff, rating 0 out of 5 this morning. Very rude and treated like an inconvenience to try get help. Worst experience ever!
What can I say? It's a home depot. They're all the same.
Went appliance shopping and clerk was very helpful. Even went online and found same item $1 cheaper elsewhere. They have a pricematch policy + 10% more off. Ended up saving over $100. Will return again.
I love the courtenay location helpfull friendly staff!
Helpful over the phone with questions for my new kitchen
Lots of products and friendly staff as always
One of the only locations left that stocks smaller (eg. 3/4") diameter PVC, it seems. Aquarium owners take note.
Busy store. Very clean. Friendly staff.
I went to this Home Depot looking for Paint as I wanted to custom paint my sons Power Wheels Car for his Birthday. I talked to Henry in the Paint sections and informed him of my idea. He advised me of the Cans I would need and would work best. He also informed me that I may want to let the Paint dry for 72 hours and to use a Clear Coat to help it last longer . Above and Beyond great service.
Quick, easy to shop, staff friendly and helpful IF you need them, but never an abundance of staff, then I try to shop off reg hours to avoid congestion Overall great store, clean too
Don't need to say much. Home Depot is the go to place for home projects. The prices often beat local competition by a large margin.
curbside pickup was well organized and took less than 24 hrs for in stock items
Always great customer service!
Great service! Good sales and variety. Little too warm in there tonight.
I had a leak in my house. I needed to isolate some pipes with valves. I found the ball valves but only the solder type ones. I wanted to find the shark bite ones but I just could not find them. I finally found someone to ask and they ended up finding them in a different spot. It was great to find the help but you would figure that all the ball valves should be placed in the same area, would you not think that? I also wish that the guy who helped me out would have pointed out that I should probably get the shark bite removal tool. I don't have one of those and I will have to make another trip to the store to get one.
Clean, easy to maneuver, and always easy to find help
Workers are helpful
Every "BIG BOX STORE" has it's drawbacks - some people can not find what they need and some people have problems finding an associate to help them. Home Depot is an all around good store - sometimes I come across a staff member that doesn't seem to care however this is not the norm. (If I do experience that type of input, I just move onto another staff member) . People tell me to go to Lowes next door because the prices are better and I have tried but I still feel better at Home Depot. Usually they have what I want and or they send me somewhere that has the item! Thanks Home Depot
Great place with lots of eager folks to help... sure would have been nice if they had been allowed to walk the store and seen where stuff was. I talked to 6 people and finally, after 35mins, went to the contractors desk and the guy walked me to it within 18secs! Bodies arnt worth the money if all they do is upset customers.
They provide amazing advice for Do yourself work. I went into plumbing section today the person H. that help me was absolutely amazing. I brought in a picture he have me all parts for my work I went home and literally replaced dishwasher valve in 5 min.
Its was great love they have everything ????????????
(Translated) Visit of the garden center side ........ What a disappointment ..... we were looking for lawn chairs and water basin for birds a model was available we asked the employee on the floor what a disappointment this employee does really did not want to work that day ... mentions that she cannot answer us with an uninterested air ..... that she asks us for another employee who is with clients ... after 15 minutes waiting she shouts at us (she these not moved) I spoke to the other employee and we can do nothing for you "............. I had been very well served The other times What do you want an employee more important than the customer "....... (Original) Visite du côté centre jardins ........ Quel déception ..... nous cherchions chaises de parterre er bassin d eau pour oiseaux un model était disponible nous avons questionné l’employée sur le plancher quelle déception cette employée n’avait vraiment pas envie de travailler cet journée la ... nous mentionne qu’elle ne peut nous répondre d un air non intéressé..... qu’elle nous demande une autre employées qui est avec des clients ...après 15 minutes d attente elle nous crie (elle ces pas déplacé) J ai parlé à l autre employée et on ne peut rien pour vous ".............j’avais pourtant été très bien servis Le autres fois mes que voulez vous une employée plus importante que le client ".......
Very helpful staff. Great selection of nerchandise.
Staff was very knowledgable and helpful. Great product selection and reasonable pricing. Staff readily assisted moving a new washer into our pickup truck carefully. Always enjoy shopping here.
Prices were high and service was poor. We were waiting for way too long for the single cash register to check us out
Awesome staff. They are very helpful and caring as much as they can print a page out and advise you accordingly. Special thanks for you Jim and James.
Got it all at reasonable prices..not like Kent and Rona..
The staff made you feel like you were wasting their time
Purchased a $2100 snowblower the other day. The associate that helped me, very helpful, informative and courteous. Had some built and ready to go. I gave them money, two guys loaded it into my truck. True story. Home Depot North Bay is top notch if you ask me.
A real man's store. The Ryobi promotion was really worth the trip!!
Excellent help with a building question. National warranty on tools.
Always have what I want at the best prices.
Good knowledgable staff
Don't seem to have much in stock especially home appliances. Staff are very helpful though
(Translated) Very good service (Original) Très bon service
Every time I'm learning something. Thank you.
As always a great place to shop.
Very good service in home flooring
A larger selection of goods at this location than the CR location
Everything you need in a hardware store. Everything.
Great service!!! I dropped by this location to get two types of light bulbs. Thanks to the helpful and pleasant staff I found what I was looking for.
No reception for my phone (bell)., the most helpful person are they older fellows, go straight to them.. Lol
Wasn't bad. Couldn't find what I was looking for but it really wasn't their fault.
The ladies in the paint dept were wonderful!
It's OK... prices on certain things are decent...other things not so much .... went in to get some parts I needed .... every part but what I needed....got the part at lowes
Nice to get some great customer service
Called in for a new freezer and asked them if they could hold it for me, it was on a cart waiting for me when I got there. In and out and on my way home in under 10 minutes. Great service and VERY helpful staff!
Lovely store. Great choice and readonable prices. Girl at the self-checkout was very friendly and helpful. I would shop there again for sure.
Today the service was great. Was about to load a heavy object on my truck when an employee came from nowhere and asked if we wanted help, which we accepted. In a world where it is hard finding someone in stores to help you, this made for a very positive experience.
Typical big box...
The person who assisted me in the paint department was quick, knowledgeable and professional and the product was great.
(Translated) great service (Original) Excellent service
They have everything
The lady at the self check out was super super super RUDE. She snatched the scanner from our hands, scanned the barcode and slammed the scanner and didn't even apologized for that behavior. And just moved on. And while we were standing there for our receipt, she was helping another customer who was also facing the same issue (can't find the correct barcode, as they have 3-4 different barcods over the item) but she was very polite and nice to him. Why was there the service difference?????? The 2nd lady who assisted us was super nice. Probably she noticed the service that we received from the first one.
Leaving my parcel on the driveway, I can't lift and carry it into the house myself...I was here waiting for them to deliver my workbenches toolchest...Don't think I'll ever buy a fridge or anything bigger from there...
Very polite and hard working staff
Good location with helpful staff. Only issue was trying to find anyone who knew how to make a key. Otherwise fantastic store.
I had some fantastic service today from N***I in the paint section ... She looked up the colour from two years ago that I needed a touch up can for and I was out of there in about 15 minutes ... I am sure 10 of them the paint was in the shaker. Top notch service today - I will be back if she is working again!
It has a lot of great stuff at good prices however if you don't know where anything is don't bother trying to ask the staff they don't know either
I had a very bad experience with Home Depot's delivery service. Ordered 4 major appliances including a refrigerator that wasn't delivered on the day it was supposed to be. I got the runaround for 4 days calling and waiting on the line and looking for where the refrigerator had gone to. The young lady Joanie (or child I should say) that works at Home Depot in Trois-Rivieres was very difficult to deal with as she was taking personally my dissatisfaction and I felt I was speaking to a child. She shouldn't be answering phones. Meanwhile, I had to feed my child and I in restaurants, etc. Got $80 compensation after having spent time on the phone and way more money eating out than a measly $80. I have remodeled my kitchen at Home Depot and was going on more home improvement projects with them but now I won't. I don't recommend Home Depot. Very disappointed!
I am far form a tool man but if you need more power...
Was able to find everything I needed and was amazed at all of the pretty paint shades though I was a little frustrated that some social distancing measures were being ignored and no employees enforcing rules like people clearly not following arrows in store.
Nice n cool
Everything at your fingertips
Everyone masked and proper distancing in place.
Probably the worst Home Depot we've ever had to go to. And the "pandemic" has only made it worse. Online order, 3 days ahead....still have to wait 30-45mins outside for someone to push the cart out thats been sitting there for days.... Its either management or the whole crew are lazy...but something needs to change to make things more efficient and faster....
Staff are always friendly and helpful
Great staff very very friendly except the one guy that works in the plumbing department. I went to ask him a question and when I got in front of him I said.....how are You? He looked at me and didn't say a thing ... so I said.....fine thanks for asking how about You?..... anyways like I said super friendly staff with the exception of the one guy in the plumbing department.
Tons of parking, stuff the similar stores don't seem to have and helpful staff. That's a winner.
Great service. Found this excellent light with a built in fan!
Went in for one thing came out with cart full
Lots of friendly and knowledgeable staff. Great selection of products.
Excellent
Large store with lots of products, but a little disorganized, and difficult to find sales associates for assistance when needed.
Lots of staff to help you find whatever you need.
They still haven't updated their hours here in Google. They also close much too early in Spring season. I among 7 other cars pulled into the parking lot at 8:00pm the other evening surprised that they were closed for the night. Kent, Canadian Tire and competitors are open until at least 9 in the busy spring.
Good selection and friendly staff.
Great staff, but poor management because they're always understaffed and overworked
Very nice????
The home depot have you ever herd of home improvement before well I have.... You have nothing to do with that show. But however you are the best home improvement store ever other than catsle
Horrible online experiences. No accountability for mistakes made. Absolutely horrendous.
Love that place. Not the cheapest place to buy stuff but the team is always here to help you realise you diy projects.
Delivery is $60 but they don't tell you that it's to your curbside. Had I known this I would have found a cheaper way to bring my item home. It was so heavy my husband and I could hardly get it up the stairs. They also left a wooden skid and told me they left it because it's scrap.
(Translated) Good!!! (Original) Buono!!!
When the day came to deliver, I went out to the truck to check out the washer and dryer I purchased 2 weeks earlier and things looked good. After the washer was in I was asked if I had any tools, which I was taken back that they knew it was a stackable set up. I just moved in and so I didn't have one handy, as I was telling him, the other guy pushed open my front door were I was standing next to and he got my foot under the door. He didn't apologize or anything. Once it was stacked they said it was in and left. I started a load and it went to spin, the whole dryer was falling off. They didn't screw none of it down and disnt end up using all the parts, I also found the screws on the floor that was supposed to hold it down. Had to wait another 48 hrs for someone to come back to do it right. Would not recommend this place other then grab and go shopping. . Alls I go was, "sorry this happened". I paid 2400 for delivery and install and alls I can do is stare at it and tell my kids to stay away.
Love to shop here. Friendly staff. Good products.
Staff take your lost goods no one ever gets their mitts etc back High price for keys
Ok but over priced.
(Translated) A beautiful store. Qualified personnel. A nice selection of quality goods. (Original) Un beau magasin. Du personnel qualifié. Un beau choix de marchandises de qualité.
Hey its Home Depot, what more could you possibly need for any home repairs. I highly recommend them for anyone who has a home project!
Went in for paint/supplies and ordered some flooring from this location. Staff are very helpful and they're not too short on stock these days
It has everything I need for all my home renos
Helpful staff
Good place for alot of things for home.
Good Staff. Good prices
Always always a pleasant experience here, staff are so helpful and friendly!!
(Translated) Excellent service (Original) Excellent service
Not a bad place to get what you need for your home. I usually go here once a week. The plumbing section however is a disaster. There are plenty items out of stock all the time, items are in the wrong bins, and good luck finding an item that is a slightly specialized. I usually get my plumbing items somewhere else because of this.
Great service
One of the friendliest home depots I've been to in Edmonton, everyone asks if I need any help and seems to be genuinely happy to there!
Very helpful staff
Store has the probably the worst customer service in Sarnia. Have now called 14 times over the last 4hrs and not one answer. After waiting 20mins on hold still nothing so I called a different department, only for them to transfer me to the department I just called and have me wait another 20mins on hold before hanging up again. Lowes from now on, would suggest everyone to do the same
Friendly staff always helpful.
I enjoy this business although I'm far from a handyman. The aisles are wide, tidy and well-labelled. The staff are quite knowledgeable and helpful.
Found what I was looking for, like a deal.
good
Always a great experience.....
I asked a staff member for help, then another gut asked for help. Instead of dealing with me first, he dealt with the other person first. I thought it was first come, first served. Apparently I was wrong.
(Translated) Very good service! (Original) Très bon service !
Good service and friendly staff
Clean store, friendly and helpful staff, and fully stocked with everything you could need for a small to large scale reno. Bathrooms are the cleanest in the city!
Always friendly service in the Vernon store. Easily the best hardware store chain around.
I was very fortunate to have found Maria in order to assist me with my home project, she was very curiosity, helpful and went out of her many times to insure everything I needed was in order. She every easy and pleasant to deal with. Thank you Maria!
I actually like the curb side pick up. Much quicker then going inside and trying to find the item.or find someone to help you. Honestly, the staff seem happier since Covid19. They seem to be working as a team outside. Really nice to see!
Good service, lumber area is a mess
Wow ...amazing staff and service as well as selection !! What more could you ask for. Keep up the great job everyone !! :)
Good people working there and will help u find what iu need
I like the experienced staff
Incompetent staff.
Fantastic store ???? wonderful staff ! Always ready to help and give out tips. The staff man are more practical then money oriented. They go above and beyond to meet the customer's needs. To me Home Depot across Canada is by far the best spot if you starting a project. Great quality materials for an affordable price.
Cody and his partner came and delivered my new dishwasher they were super polite and were quick to get there job done I’d deff recommend them anytime ????????
I didn't go in, it was my mother, who I was driving around so she could do her errands.
Had 2 staff members ask me if I needed help. A nice unexpected surprise coming from a big box retailer. Nice to see that personal touch. Both were very helpful. I've been there numerous times and love shopping there. Store is well laid out and not cluttered
I love working there
Awesome everything you need at home Depot
Frontdesk is always helpful (Angela I believe her name is). Store is always organized and clean. Most employees are helpful and delivery has always been great!
Prices are reasonable and the people are informative and understanding
Although the staff are very helpful a d knowledgeable, it is difficult to find what you are looking for. Personally I found the prices here slightly higher than Kent. It depends on what you are looking for, but overall a very good store.
guy working in lumber dept. on 15 sep 2021 at 7pm saying himself as lumber manager was not able to do his job, he refused to cut a piece of lumber bought from home depot, which was later been cut by Rona!! shame on you mr. manager. I am amazed home depot has such useless staff too.
Good service
They treat me well here.
Paint person was not very friendly or helpful at all. We went to Sherman Williams to buy all of our painting supplies after that.
I was absolutely blown away by the service i received. There was a butane torch that was said to be in stock at every location. I even called my local home depot and they said it was in stock. Upon arrival i'm told by several staff that they don't have it and that they'd call another location. I was left stranded for ~20 minutes and couldn't find the gentlemen claiming to help me anywhere so i left. I then gave this location a try since it was one the way to my next errand. A staff member noticed i looked confused while looking in there torch section and took the liberty to ask if i required assistance. He was confused that their system said it was in stock yet the shelf was empty. He really knew his job and company well and told me not too worry and that its here. He leaves and within 1 minute comes by with an enormous step ladder thing. He climbs to the very top and among the what looked like hundreds of boxes location the one with said torch I've been looking for. He carefully carried it down, open the box, handed me the torch and began to stock the shelf. I thanked him immensely and mentioned my previous experience at a location local to my home and told him that he just earned a return customer for such outstanding service. Thank you whoever you are, as i didn't catch this true gentlemen's name, for your hard work, dedication and incredibly service.
Quick stop to get some needed parts. Great staff
(Translated) Excellent service! (Original) Excellent service!
Great service. Went to get blinds for my kitchen and the lady I met was a great help. My blinds fit perfectly
Top notch store. Way better run than a lot in Calgary.
Got help quickly. Very friendly staff.
They have everything you could possibly want, but no one to tell you where it is
Great location. Staff is knowledgeable and friendly. Shelves are always well stocked. Great place all around. I would highly recommend this location.
We needed a hot water tank and Alfred went above and beyond for us! We were on route from a weekend trip in the US and were on our way back home but knew we needed the tank for Monday. We called to get the tank ordered but we would not make the store closing time. Well Alfred said he would wait for us until we got there and he did just that! That is beyond our expectations and we are truly grateful! This store and its staff are always helpful.
home depot is a place you can go for all your home needs and alot of other stuff you'd be looking for as well to. everyone is usually pretty friendly.
Staff are always so helpful and knowledgeable..can't beat Home Depot for their great customer service!
This location of Home Depot has the best staff I’ve ever had in a large chain store outlet. The red deer store is unique as it has a fantastic cadre of staff who focus mainly on the customer service. They also have a great deal of knowledge about the various products that they carry. Their selection is very good and the store is very well organized and put together! Keep up the great work!
Great service from Bonnie!
Well laid out merchandise. Hard to find staff though. Good prices
Great, good amount of supplies, friendly and helpful
Angie was a huge help when I was looking for my products. Very knowledgeable. Not only did she let me know where things were she took me directly to the location.
Great prices, awesome associates always ready to help
Home for any home project
Excellent service, knowledgeable staff. They were quite helpful in finding a repair solution for an unusual item. Great products.
Didn't have the electrical parts I needed in stock. Staff was helpful though
Able to find everything that I needed and great customer service
Excellent choice of products, service is great. Very helpful when we were doing our kitchen reno
Depot
Very helpful staff
Got what I needed
Way too many people, but I prefer to shop here. They are very helpful
They have everything you need
Had everything you could possibly need.
Amazing variety and good prices...9 times our if 10 prices are better than Lowes
Always great people to help with my projects at Home Depot Medicine Hat
When you spend 6 figures at a place like this in a year, you'd think they could at least help your wife load the truck after not having the order ready when they said they would. Oh well, other places looking for business I guess.
The staff are mostly pretty helpful, although sparsely populated. Takes a long time to find someone who can help you. Store stock leaves something to be desired, as I'm constantly being told to go to another HD store to get the product I want.
This is a great place to come and price out the stuff that you want to buy online to make sure that you are not paying too much when you order it off the internet.
Staff is always helpful and things are easy to find.
Great place , nice people.
Wow it took forever just to get some concrete mix to fix a threshold
I went to get some Ipex 636 glue. The first lady sent me aisle 15 to the glue area by paint. This glue was not located there but the next lady actually looked it up and was able to direct me to aisle 25 section 14 -- found exactly what I needed.
I experienced very poor customer service when a less than a year old hot water heater I bought them had problems. It is a manufacturers warranty but clearly stated on my contract the Home Depot would help with warranty claims and repairs. On phoning customer service, she told me they can't help I I would have to deal with the manufacturer. The manufacturer said they can send me the part but I have to find my own contractor. The tank is made for Home Depot so other companies can't get parts so don't want to work on it. I've spent the better part of a week trying to figure out how I'm going to get this fixed.
I had a great experience at Home Depot after a horrible one at Lowe’s, it got even better after dealing with Pamela and Adrik in customer service! Both these employees were so friendly, and went above and beyond to make things effortless for my partner and I. I hope management recognizes these two for all their hard work, and exceptional customer service!
Great service, very friendly and helpful. This has been my home away from home while renovating my home.
Not so much. The fellow helping us made a big mistake in measuring and cutting g the blinds I wanted, didnt notice till we got home, it was a 10 inch discrepancy
Has everything you need if building a home
Courteous knowledgable staff. Clean store.
Awesome return policy, easy to find things despite the store size
Great service, great prices and great quality items.
Helped me pick out supplies to make a gate and fence employees were knowledgeable and helpful
Had to bring back a return due to a part I didn't require. They took the merch back and refunded quickly and without issue. Friendly staff, and facility is nicely laid out and well stocked
Love Home Depot. Wish all stores had such huge shopping aisles!
Helpful, knowledgeable, cheerful and pleasant staff. Found everything I was looking for to do my weekend project. Competitive prices, too!
Great service
Alot of times they dont have speciality tools like a cordless torkwrench kit , you have to special order it in which takes a week . And trie to find someone at times , you have to find ànd push a button to have a employee come to help you.
A bit of difficulty finding what I was looking for. Did find it eventually.
It's a home Depot, just another cookie cutter store except now they have one cashier and several self checkouts. Unless you don't want to be there waiting forever you get to be an employee and check yourself out. They don't give you an employee discount though for doing that.
Good service good selection
Very clean store with lots of good deals!
Helpful staff, needed to special order the table saw I wanted but got it in the end. 4 stars.
Great deals at this Home Depot compared to others. The service is great and extremely fast. Online orders can be ready for pick up in less than 24 hours which is amazing! And the site's inventory is actually accurate unlike a lot of other big orange box stores. Thanks again for the awesome service!
Very frustrating when trying to get information on the phone, hard to get help some times
Local front help desk was exceptional
Hard to find staff that can actually assist or wants to assist. Store is otherwise great.
I went in to purchase some home improve items and I was double charged on the debit at the self checkout. They said it would take several days and to come back in 5 days if it isn’t back in my account. I went in as they instructed and they sent Andrew to talk to me who said many people got their money back and he took my name and number. Two days later still now call or money back. I try to call and they keep me on hold for over 30 minutes or they say there is nothing they can do. I am very frustrated and do not recommend this Home Depot, as they will be also losing my business from now on.
Just had a really great experience today with a woman in the hardware department! She honestly went above and beyond and was able to find exactly what I was looking for with some quick problem solving. Top notch!
The best home improvement store in Canada. You can find everything for your house in Home Depot that's why I love it
Always find what I need here.
I went for a few things and didn't get one. Not one orbital sander cordless or powered. Didn't have the right screws or nuts and bolts.
It's average. Nothing spectacular here but enough to get the job done....in most cases
Everything you need, but you pay for what you want, no exceptional deals
I like home depot, good selection, easy to pick up online orders, but I was really disappointed the last time I went with how mask wearing was being handled. I saw one customer not wearing his mask, he asked for help from an employee who then got him to put it on, but he kept taking it off and wasn't asked to leave or correct himself. There was another customer who was straight up wearing his mask without covering his nose at all, he also got help from an employee who didn't correct him. I spoke to that customer but he gave zero F's and said he didn't care. It made me uncomfortable and I'm going to avoid home depot until I get vaccinated. Canadian Tire in town actually hired security who enforce the mask rules.
Good store
This particular store, in Woodstock, ON, Canada, has the most friendliest, helpful staff I have ever encountered. They don't say when inquired where a product is, "it's over there." I hate that, "it's over there." I have been over here and over there, that is why I sought you out. Not here, not here. I have had the staff take a product off the shelf and place it by the cash. I have been led each and every time to products and advice, and will continue to shop here due to the most excellent customer service I have received from this store.
went to buy doors and windows for my house, no one was in the door dept, asked and was told door dept guy probably went to lunch and I had to wait until he got back but they had no idea when he left or when he would be back. Also couldn't even tell me if they delivered to my area. Left and went to Kent and spent a few thousand there.
Very helpful staff.
Great people!! Excellent selection. I love shopping here
Friendly service. Great sales on now in the garden centre ????
I like that I can bring my dog here.
They were really good about returning a drill I couldn't use, no hassle.
What can I say. I can spend a lot of money in there and leave very happy. The staff are great.
Had a good experience. The tool rental guy was really helpful.
Found everything I needed.
(Translated) Excellent service Thank you to Claude Pratte, Christian, and Emmanuelle for their professionalism and their kindness thank you also to the boy for the help aport to embark the wood in the car (Original) Excellent service Merci a Claude Pratte ,Christian ,et Emmanuelle pour leur professionnalisme et leur gentillesse merci aussi au garçon pour l aide aporter pour embarquer le bois dans l auto
Ken the manager was so nice. All staff was really helpful
Never have an issue , employees are always polite.
I love shopping here but sometimes I need my breathing space, too much help lol.
The westmount one Great store and great customer service .
Walked into the store and no one talked to me. It was great! Found what I was looking for, no line at checkout and there was this guy with a backwards hat on that asked me how my day was. I forget his name but he was super nice.
(Translated) Great hardware store, well advised. Good large parking lot near the 40 and 55. Delivery service. (Original) Grande quincaillerie, bien conseillé. Bon grand parking près de la 40 et 55. Service de livraison.
Went into store. Purchased new fridge. Staff asked warehouse to do a visual on fridge in warehouse. Warehouse confirmed fridge was in stock. Returned 48 hours later to pick up the new fridge. Fridge was a display model, scratched, dented and no box, and wet from rain (According to staff). They offered $100 discount. I left without a brand fridge. Very disappointed.
They are pretty helpful. Found everything I needed. However, when I went to check out the lady wasn't listening to my payment type and my card kept declining because it was the wrong payment type. Made it stressful.
They have everything and dogs are welcome inside.
Great HD with many valuable employees that are helpful. Good prices and service. I only ever go there now when I need anything from a home hardware.
Store is clean, I didn't have a chance to speak with any staff.
Best service in the town
Find all you need
Home Depot much as the rest. Helpful staff when you can find them. No real complaints.
They always have what I need. I've had several very positive interactions with staff here (registers and tool rental department), definitely more enjoyable than other Home Depots I've been to.
Great looking store and it's layout is quite impressive....but was NOT impressed with the lack of customer service. I was in the paints department last Saturday (I believe early afternoon, Aug 14th) and NOT one out of the 3 young ladies behind the counter, even attempted to greet me or ask if I needed any assistance...not sure if this is the normal practice for your store, but I will give it another chance when I go to buy paint in a couple of weeks, my wife and I are thinking of repainting our home, but I want to be assured that there are willing and caring staff...
Staff were knowledgeable and helped me chose the right hot water tank for our home. Thanks
Very friendly staff. Walk you thru aisles to serve customers need.
You find good customer service and all your home building needs and services.
They have everything you need for any project. Lots of staff around who are able to help
My buying experience at Home Depot was excellent. I purchased a 7 piece patio set - the Hampton Bay/Andrews item with 6 chairs and a ceramic tile top table. No one has yet used the set, however, today I noticed a crack in one of the tiles. It came with a spare, so, so far, so good. Problem is, if a tile cracked with no use, what will happen when it's used. The tiles are about 11 1/2 X 11 1/2 inches square - not the normal dimensions for ceramic (floor) tiles. Called the store, spoke to a couple of folks, including a guy from "seasonal", explained the problem and was told that the store doesn't stock replacement tiles, however, I could bring in a tile and try to match the colour to a floor tile. To me, that would be a last resort because, presumably, a tile would have to be cut and polished and would not likely match the ones on the "new" table. Then a brilliant idea from "seasonal". Call the number on the Home Depot website for assistance. That I did and got a very nice young lady who tried to help but advised that she only deals with internet orders and wondered why the store would advise me to call the online help number. Asked if she could find out if Home Depot could order replacement tiles from their supplier. She tried to call a number but couldn't make contact with whoever she was calling. Now for another brilliant idea. She gave me a number that I could call on Monday. Turns out that the number is the Hampton Bay Company in the US which I take to be the importer/distributor of these products from China. So, here I am with a nice product, part of which has become suspect with no apparent plan from the retailer to provide spare parts should the product become unserviceable - except to perhaps replace the parts with modified floor tiles. And, I'm advised to call Home Depot's supplier for assistance. I'll give the experience 2 stars at this point. Loved the sales experience, however, the after sale customer service is, so far, unprofessional. Still hoping to resolve the issue.
Got an 8X10 rug for our cold livingroom floor. The knocked off $20 for us. Thank you!
Always helpful...
I found everything I needed easily. Very happy
Can never get any costumer service at that place
Had to stop by to grab quick parts. Don't usually come to this location. Needed some cleaning, entrance was dirty. Staff didn't ask if needed any help. Found what I needed quick enough though. Selection and layout was similar to other locations.
Decent selection of items, and staff are generally pleasant. It's your standard home Depot.
Been coming here since I was young. Recently went last week to pick up some items I needed for a DIY project I'm working on. This location had a pretty decent selection of spray paints for a decent price. I was specifically looking for the glitter options though (which they had low selection). I've heard from Sheppard's in Armstrong and the Enderby hardware store they've been struggling to stock the glitters due to a shortage. So, I imagine the same is for Home Depot. I lost my darn keys somewhere in the Home Depot and the guys we told at end of day were very helpful in getting the word out and helping us re-trace our steps. This was hugely appreciated guys! I ended up finding them on the ground in the parking lot by the way.
A lot of selection of things needed for house and building supplies. Only one beef hard to find help at times
best price for tools when on sale
In and out with my purchase in minutes.
Home Depot is a wonderful place to go buy stuff for your home things to build for your pets buy a Christmas tree buy a home decorator stuff I highly recommend people go check it out
Awesome place to get all your construction needs. Reno,additions or just painting. This is the place to start. Great staff and welcoming service. Once you stop in you wont be able to leave. They have it all.
best hardware store in North Bay
Awesome ????
HomeDepot - Always awesome.
Over priced & out of stock
Another great store with great prices and helpful staff if you can find one
It's really a depot
Outstanding walk for me....as per usual
(Translated) Always find what I was looking for at a good price and excellent customer service for these employees (Original) Toujours trouver ce que je cherchais a bon prix et excellent services a la clientèle s de ces employés ( es)
Its homedepot ...made the mistake of asking them to cut me some boards for a few planter boxes for the kids ( figured I'd save some time ) 6 foot board cut in half ..easy right ...apprently not cut stuff yourself period.
As usual,one stop shopping had everything I needed and reasonably priced
Very busy, and a bit chaotic. Great selection, as always, of course
This place has very helpful and knowledgeable staff.
Hard to find a floor representative for the department who then got me the wrong parts. Thank goodness for the stores no quibble return policy. Their department associates generally are more helpful than wholesalers I have tried to purchase off.
Great help, tool rental gave us a run down on equipment and even tried to get us a dicount
Jane in Kitchen design was AMAZING!!! She assisted us and went above and beyond to find all that we were looking for, making suggestions and climbing up and down the ladder, opening boxes and showing us different door styles etc. She was truly a pleasure to deal with. Very knowledgeable! Would highly recommend dealing with her for your kitchen renovation needs!
The only reason I’m giving this gtore a 1 star rating is because I have to so I can leave a comment..So here is my ex perience with the Home Deot in the Soo.I placed an order for some home renovation products paint etc,It was late Saturday ‘while we were there we must have picked up a nail or something in one tire and ended up with a flat,I had just purchased this vehicle safeties ,I thought it would have a spare tire but it never had a tire or even a jack,I wasn’t capable of changing it anyway I got bit by a very large dog in which he broke my arm and I now have plates and screws in my arm which have become badly infected, So I was unable to fix it even if I had a spare at this time ,So I explained to one of the young fellows wHat had happened ,left my phone number etc,Tuesday morning I went bought a tire and borrowed a jack and had my son in law come to change my flat tire then since nothing was open Sunday or Monday,To my surprise my Jeep was gone the store manager Susie had it towed away,meanwhile my online order was still valid at this time as well,So I called to ask why would she do this she explained we can’t keep vehicles in our lot meanwhile ther was 200 vacant spots,So the tow was 400 $ plus stora.GE,So thank you to Susie the manager at the Home Depot ,I no longer have a car I saved fork ever it seems because I can’t afford to get it out ,I never expected an 800 $ towing bill so now Laird towing now owns my Jeep,So to everyone in the Soo and probably only at thins parking lot do not have a flat on a long weekend in Susies HomeDepot parking lot
I needed to make a purchase and I walked in your front door, as I approached your pro desk to ask a question Billie engaged me almost instantly. She was delightful and very helpful. She not only helped me with my inquiry and entire transaction. She also gave me her name and said when I return to pick up my purchase that if I had any trouble I could contact her. This was exceptional service and Billie did it with a great attitude. Unfortunately it is rare to find service like this and Billie clearly exceeded my expectations. Thanks for your assistance Billie, great job!!!!!
Always going one step above and beyond.
No hassle returning things help full staff.
Beautiful garden and greenhouse items
I had an employee name tyler he went above and beyond today thank you for helping with my problem with my drill and taking the time to help a confused shopper
Friendly people and very helpful.
Strange.....not quite sure where I was allowed to be. Some aisles marked some not. But, I got great assistance from employees!!
Wonderful staff. Highly knowledgeable staff. Huge selection of products available!
Well stocked and lots of friendly people willing to help. Most of the time they want you to use the self-checkout but I always choose the cashier.
Paint department did a phenomenal job. I believe the employees name was Kristen, she went above and beyond trying to match up paint from a little piece of concrete. Matches perfectly!
Always have a good selection of BBQ supplies.
Love this place for Home repairs etc. Excellent! service. Excellent staff. Friendly and helpful.
Curbside pick-up worked out really good...wait time was reasonable...
Lots of help with a new water tank.
Short staffed so the service is terrible at times, having 10 wait for service is not my idea of customer friendly, however a fairly good selection of items, competitive prices but limited selection compared to Vancouver. Trapped audiences don't always get the best deals or selection, so barter if you can.
It's The Home Depot. You know what you're getting into. Is it the best? No. Is it the worst? No. It has good selection and okay prices. It's more of a hardware store than Canadian Tire. A few staff are incredibly knowledgeable and others are not so much. I will go back because it's usually the best option.
Excellent layout very professional staff...
Great customer service and selection of products.
The Home Depot, less saving, more scamming, that’s what we do at the Home Depot
Very helpful even if they did not carry what you needed.
Employees at this particular store are very rude and have zero customer service skills.
Great customer service,reliable and honest staff
I visited five carpet stores in Red Deer before being lured in to Home Depot by their promise of free installation. Beware! Advance Flooring (the carpet installer that they subcontract) are crooks! I had already done a rough estimate of my living room size (12'x16'), but the lady from Advance Flooring said it was 12'3" wide (measuring with her laser pointer), which would require buying extra carpet to fill in that last 3-inch strip. After she left, I measured it again myself very carefully, and my living room is 11'8" wide; one 12'-wide roll of carpet should be enough. I noticed that she was sloppy with her laser pointer, resting it on top of the stair railing to make the measurement instead of placing the butt of the pointer on the side of the railing. When I got the estimate, it was the most expensive of all of the stores I had been to, despite free installation! Furthermore, it wasn't itemized, so I couldn't see the calculations that went into the subtotal ($/sq.ft. x square footage), so I couldn't figure out if the expense was due to inaccurate measurement, wrong carpet price, wrong pad price, or what. When I asked for an itemized estimate, she refused, simply reiterating that installation is free. I went with another store in the end -- one which gave me an itemized estimate (so I could know where to save costs) and which more accurately measured my living room at 11'9" wide (requiring only one roll of carpet). Home Depot's good reputation is being dragged down by association with this dishonest company! They should disassociate themselves with Advance Flooring.
I probably use this store more than any other. Many of the older staff are very helpful and knowledgeable.
Called in today for a very simple question. Every few seconds an automated message spews BS about customer care. 32 min on hold until it finally started ringing. Then they just hung up. Great service, not!
Excellent store with friendly knowledgeable staff. Always eager too help.
Staff is always excellent and helpful. I found exactly what I needed for my pending project with their assistance :)
Sometimes good deals. Hard to find staff that are helpful
Experienced and knowledgeable staff like no other.
Friendly service
Been calling for 12 minutes dont even bother to answer phone
As if they would take the order pile it all in a cart and put it outside in the rain to wait for us.
Love it ..the place to loose yourself..in renovations delight ....
Very good food. Had the brisket and coleslaw, and thought the meal was top-notch. Will definitely be returning.
I always find excellent deals and the quality of their products are awesome
They've come a long way with staffing. The last few visits I've been able to actually find someone to help!
First time at this particular store, but easy in and out, walked right to the product that I was looking for, easy check out, good trip to Home Depot ????
Fantastic staff at appliances lady was so helpful wow
Baseboards are too much. Approximately 500 % more than regular price at Glenora Lumber.
Most of the employees are quite friendly and helpful. One long time tool rental employee W, tends to be rude and smart mouthed. Had to raise my voice with him and let him know I'm not happy about his grumpy attitude and smug remarks
This is what the world has come to. I asked a guy who works there when a product would be available. He said gfl buddy gfl.
Excellent place to shop
Home Depot has a wide variety of products at reasonable prices to choose from.
Great store, has everything you need in a hardware store. Staff is friendly and helpful.
Ordered a vanity online almost 3 weeks ago haven't seen it yet. Will never order from home depot again. Can't get a straight answer from them .. they dony care about anything cause they have already been paid... DO NOT ORDER ONLINE
Just had some great customer service. Peter H. in plumbing listened to what I needed and immediately had a solution. Friendly and enthusiastic service!
Carl was absolutely amazing! He helped us find a specific bulb for a bathroom fixture. He tested the bulb for us & took his time helping us. We even had a great little conversation with him that made the shopping experience memorable!
Bought a brand new Lawn mover. Worked only once. I tried to return that product. Home depot customer care phone disconnects itself while you are waiting. No response over chat support for hours...Can't return in curbside pick up also. If some one from Home depot management reading this. Advise...how do I return this product?
Staff are always very helpful & usually have what I need when other stores don't, prices are the best. Self checkout is a sham tho, I already have a job.
My favorite destination for tools and supplies. Rental is great.
The people are always helpful and friendly, although this visit they did not have what we needed. We will be back though.
My buisness Knightsridge Electrical has benefited from the helpful staff at Home Depot. Thanks.
(Translated) Great! Impeccable service !!! (Original) Super! Service impecable!!!
Love it
Excellent selection of light bulbs,, yes they are pricy, but that's the norm everywhere.
(Translated) There is a lack of merchandise everywhere in the store and no one to answer you. We waited for at least 3/4 of an hour after a saleswoman who never came. Poor service. (Original) Il manque de marchandise partout en magasin et en plus personne pour te répondre. Nous avons attendus pendant au moins 3/4 d'hre après une vendeuse qui n'est jamais venue. Mauvais service.
Good place to get the products you need.
Friendly service people. Lots available to help unlike other stores that don’t hire enough people to help. The garden center is well organized and plants well labeled. Huge inventory in their store.
Always great service and such clean store.
This store has stepped up their customer service. It is fun to shop here now, and get all the essentials for renovations and projects.
Quick and courteous, curbside pick-up didn't take long at all. Even offered to load it up herself but she already did her job when she brought it out to my truck. Excellent service, thank you very much St. Albert Home Depot.
Helpful staff. Good prices.
Horrible service at the Bayer's Lake location in Halifax, waited 15 minutes to get two blinds cut, was informed by 2 employees that some would be right over, they never showed. Finally called for a manager , useless , so left and went to Kent. Our blinds look great.
Great place friendly staff helpful and knowledgeable
Customer service is terrible. Picked up a couple of perennials because they were discounted. There was no one at the till in garden centre so went to self check out. Started ringing through the plants and realized the discount was not being applied. When I asked the girl at the self check out for help she was almost annoyed that I interrupted her coffee break with her friend. She did call someone to check on the price. Then she rudely said "why don't you start ringing through the rest of your plants so you are not just standing there" Then she went back to socializing with her friend. Discount was applied in the end if it hadn't I would have walked out, not for the few dollars I was saving but for the terrible customer service. Maybe this is what passes for good customer service these days, sad very sad.
Very helpful staff and great selection of flowers
Staff are exceptionally friendly and helpful. Ten out of ten! ????
If you know where to look or who to ask, they have what you need.
Great customer service and lots of variety for your household needs .
Nice Home Depot that's easy to get to and has a decent selection. Friendly staff and well organized.
I went in search of a gas range and got excellent help from a young fellow there named Marc Beauchamp. He was knowledgeable, patient, cheerful, and honest. I was very impressed.
It's a home depot fast and friendly and clean in and out everything was easy to find
Patrons are eager to please customer.
Lots of selection and self check out which I enjoy
They are okay. Was a little difficult to find someone to help.
Awful! I will never buy appliances from them again. Worst service ever!!!! I was lied to on delivery date, was sent damaged washer and dryer, replacements were a 6 week wait time, was offered a different brand at same price.... When they arrived, I found out they were the floor model, and they came extremely dirty. Was told at purchase it was 6 months no interest no payment.... But here I am 3 months later being charged interest and required to make monthly payments. Spoke to manager numerous times and received little resolution. Home Depot You Suck!!!
If you need some thing for your house & more ... that's the store to go
Low on stock.
It was good customer service and help ful
Love this location! Mohamed is the man!! Lol. give Him a raise!! ????????????
(Translated) It's big, clean, the merchandise is quality and very well presented! There is also the welcome that is warm. I recommend this great hardware without hesitation ... (Original) C'est grand, propre, la marchandise est de qualité et très bien présentée! Il y a aussi l'accueil qui est chaleureux. Je recommande cette grande quincaillerie sans hésitation ...
Great store, awesome selection of goods and really great staff 10/10
Very Friendly Staff. Amazing Manager, helped us with our Appliance delivery issue. Compensated us for the delay.
The staff here is just amazing and always ready to help!
Great place and great staff , service is great .
Great service friendly staff good prices
Just bought a beauty new ladder excellent service.
A lot of great changes to the staff and attitude. It's great place to shop again
Took a while to find what I needed - should have asked for directions in a large store.
Whenever I need something from a hardware related store I always go to Home Depot. The manager is extra friendly and helpful.
Love working here .....damn good ????????❤
Many things advertised on the web are not available on store.
They have lots of your typical hardware store supplies. Prices are average but the staff are barely helpful in my experience. They can tell you where to find things, but that's about it. Lacks the personal touch of a smaller hardware store, but they do offer a more obscure and varied selection of products.
why plywood so expensive
Jean-Guy was very helpful to me on Jan 8/22 at 8:46am. Thanks!
It's was nice and quiet when we visited. Alysia did a great job helping us out on the saw.
Thank you Maddie for helping me with my tool caddy. You helped me choose the right varathane and took a great load of stress off of my brain. I appreciate all your help in this matter as I am a tilley hat wearing mad hatter!
Friendly and helpful staff
Utterly disorganized. The curb side pick up is a shambles. No one really directs you where to go, you then sit and wait for an hour to then be yelled at by rude employees to then wait another 30 mins. Will be the last time I shop here sadly.
Talked to the appliance representative and he showed us some of the new changes to the various washing machines
I bought tiles there for a backdrop. The service was excellent. The sales person who served me immediately put me at ease with his knowledge.
I feel like this is one of the hardest places to find what you are looking for. On this particular visit, it was about 15 minutes to find somebody to come and make one cut for a piece of wood for me!
I work at SmartyPantz Escape Rooms. Yesterday we were having some trouble with one of our puzzles which we needed a key cut thinner, three locations turned us down before I tried Home Depot and the gentleman there had no problem cutting the new thinner key and even wrote a smiley face on the bag. :) I rushed back to work and my manager tried it but it was still too thick unfortunately. I headed back to Home Depot and even though I was told they technically didn't have any thinner keys the same gentleman who helped me before went through the stock of keys, comparing them and found one that was thinner. He cut that one for me and it ended up saving the day back at work.
Large center with friendly staff. Never have had a bad experience at this location.
Staff are really great and helpful. But the service is a bit slow. I have to walk around for 10-15 minutes before I can get help.
My Wife and I went to Home Depot to find some renovation stuff and we saw sales on appliances. Joan came and helped us out. She was so polite and patient with us. She showed us different options and I think she even stayed past her shift to help us. I was very pleased to have such a wonderful person helping us with great Customer service! Thank you Joan !
(Translated) See for tubs and tub and shower faucets. Lack of choice in faucets and baths which are mostly online ordering so impossible to see what they look like before (Original) Voir pour les baignoires et robinet de baignoire et douche. Manque de choix dans les robinets et les bains qui sont surtout sur commande internet donc impossible de voir ce qu'ils ont l'air avant
Hardware store
Stopped in to get supplies to fix a dining table and had a great shopping experience. Staff was visible (i.e. didn't run away as soon as I came down the aisle), and helped with quick easy-to-follow directions towards the product. The staff were friendly and knowledgeable, but not in a way that made me feel like I had no place in the store as a woman looking to fix a table instead of a carpenter or project manager requiring wares.
Good store
The least favourite of my home depots I've been to. Staff usually ignores you unless you're in the appliance section. But then it feels like a commission area with all the pressure. Their website is usually down not helping at all. And delivery is done without signatures leaving you with stolen packages.
Stopped carrying minwax products
I had to do a return without a receipt and the Home depot system of matching credit cards to bar codes is very convenient. There is also no time limit from what I can tell which is great for someone like me as I often don't use everything I buy. Unfortunately, they didn't have what I needed so I ended up buying it online. On the service side, my agent (Joan?) was very personable.
Florescent light that a pet store should have didn't have but recommended Home Depot
Staff is always happy to help you.
Just like every other Home Depot - large, lots of selection, decent prices and very friendly and helpful staff.
Love the merchandise and staff
Bad customer service. Not one person came up to see if we needed help. The only decent customer service we got was the cashier.
Had a poor selection of 2×4s, all had chipped edges and were warped. When I asked a sales associate if there were more he never came back in the 16 minutes I waited for him. Went to Lowes to get the wood I needed as home depot didn't seem to want my business.
Helpful and happy staff. Also happy with prices
This store / franchise has more than competitive prices, helpful pleasant and experienced staff. The selection in store is huge and online it's even greater with free shipping I believe.
Had everything I needed!
(Translated) Very large selection of everything (Original) Très grand choix de tout
Found what I needed.....what else can I say...used self checkout...easy
If anyone needs appliances I recommend going to this Home Depot. Kathy LeBlanc was the employee that helped us out after our terrible experience with CAS. She made the process of buying all our appliances so smooth and stress free. Her customer service was AMAZING!
Nikki and I just bought a new Samsung washer and dryer. George, the sales associate was very good to us and very knowledgeable. He answered any questions we had and was very patience with us and there was no pressure or obligation. He also helped us on what we'll need and what to expect when they delivery it to our house. Thanks George!
the worst Home Depot I have seen. some of the workers should be fired on the spot if this place had a manager specially the pluming section .
I went there to get new faucets. We asked for a worker to come help us. We waited around 15 mins and no one came. We ended up going to RONA where the service is way better! Bad Service! and so so prices…
Need better customer services.
Excellent service looks like the eyes are smiling Hugs..........
Unbelievable that staff use the old sales technique to make a sale. Called yesterday about a fridge and was told by Alan that its on sale until 9 pm. I knew it was a lie and sure enough its still the same price today. It does not say its on sale on the web site. Just lies to pressure you to buy.
Things a little scattered but great customer service and great variety.
Knowledgeable and friendly staff , thanks to the people who work there.
I come here regularly for tools, supplies and lumber. The lumber is lacking on quality but because its kept indoors I use it for furniture.
Told to find own cart although none in corrals or in store, by two staff. Price charged at checkout was more than marked on shelf.Then told by cashier I would have to take patio door back. I told her to call gentleman in the door dept as he picked door and checked pricing while I was in that section. I had to go find him to prove pricing ,then had to wait 20 min for assistance to load in vehicle which another customer helped me load. The only positive was the service person at the door dept who was excellent.I am surprised this Woodstock store has any customers if this is the standard service.
Love it .... I didnt have so much time the last visist but good as always are
My dad had this old paint that wasn't made anymore and he brought it here. They were able to match it really well and even got the finish really close. The finished job looks bright and clean, thanks paint guys! Honestly this Home Depot has some patient and dedicated staff, it is really great to see people this dedicated to helping customers.
Curb-side pickup only (COVID). Been waiting 45 minutes already. Lazy bunch!
Pretty garb customer service, asked 3 employees for an item they showed 4 of, first directed me to hardware, second directed me BACK to seasonal, and the third couldn't find the item because it was in the top shelf storage area. "I'll find it one of these days" - his exact words.
Spent alot of time waiting on assistance even after i asked a sales rep. I still waited almost 30 min.
The staff in the gardening centre, most especially Miss Leah, were extraordinarily courteous, knowledgeable and helpful, as were the clerks Verdeep and Anmbl (apologies to both these lovely young for my forgetfulness) who cleverly contrived two carrying bags for the rose bushes I bought so that I wouldn't be scratched by thorns. .....b
I like the service i get there staff are friendly
Old Jeff got steve for us and he knew where the fans were, so the guys got er done in the end!
Great selection of home improvement supplies. Store associates helpful, knowledgeable, and friendly.
Wanted to buy a patio set they were showcasing... was told it wasn't in stock, they couldnt sell the display model, couldnt tell us when it would be in stock, couldn't take our name to waitlist or pre order... obviously not interested in a sale so we left
(Translated) Excellent service (Original) Excellent service
Nice all i can say
Great store and service is always great. I have been ordering stuff from them for a while and they are always helpful when there are hickups. Highly recommended!
Great customer service and even better deals and prices. Huge tool selection too !
Amazing for home renovation stuff
Friendly employees! Needed tools for mounting a T.V. and the employees helped us to get the right tools! Amazing service!
Helpful staff, lots of products to choose from
Great Home Depot with helpful staff
It was a good experience just couldn't get some paint ordered that I wanted do a bit disappointing in that retrospect. All and all a good experience as always
Even during the pandemic the lines were quick moving and the staff were very courteous
This review is for one employee in particular at the Courtenay Home Depot. We have dealt with Noel in the appliance department on a few occasions, and i can honestly say i don't think i have ever received better service. He was able to beat the competitors prices, and he provided fast and friendly service. I will be a repeat customer at this location based on these interactions. Highly recommend!
Jeff was such a great help with all my painting needs! He was patient and super knowledgeable. Amazing customer service!
Friendly staff, willing to help.
Found what I was looking for. Following all regulations. They have good reliable products.
I always come here but this time it was HORRIBLE! The only thing that made it great, was Cale at the cash register! We were entering the garden centre, not knowing there was a like since there was NO labels whatsoever! We walked in and a young brown haired boy said: “haha these people REALLY don’t care” Nancy then said “EXCUSE ME! GIRL AND MAN! get back in line please.” She was horrible, and rude.
Hard to find help
Bought a dishwasher today and male associate was very helpful.
Awesome staff, knowledgeable and helpful. My 3yo was with me in the store "helping" and one of the staff members gave him a small tape measure! He was so excited he took it to bed with him. Just wanted to say thanks.
I give Home Depot a 3 because, honestly, it's WAAAAAY bigger than it has to be. Everything is so spread out, and it just smells like rubber in there so bad I could puke. Anytime I need to find something there's no.one to help me, and if I find someone, they are as CONFUSED as I am. That being said, I LOVE their garden section in the spring. It's not cheap, but the plants are quality. My Jades are thriving still after almost 10 years. All in all, it's not bad. They have basically everything you could want it need, just don't expect anyone to know where anything is.
Love the HD. Never too busy. Paint section is on point with customer service and knowledgeable staff. If you can find the blind cutters they always seem to know everything
(Translated) I like this shop for the purchase of tools and wood. (Original) J'aime bien ce magasin pour l'achat d'outil et de bois.
helpful staff
Love home depot ???? love how they are eager to help u get what u are looking for
Excellent friendly service
It's home Depot. Staff are fine, layout is fine, cashier's are fine. I go in for what I need and I leave lol.
(Translated) Best place (Original) Meilleure place
Love this store and how it smells...
Dock to small
Prices were okay I don't like self check out just seems are too cheap to hire somebody to work the desk I like human contact when I'm spending my money
Clean, well stocked store. Friendly cashier.
Need more selection on bug traps.
We to home depot after ignorant and arrogant manager at Lowes and got top notch customer service by not one but 2 employees at home depot they heard our concerns and trouble shooted a solution and compensated on my purchase....keep up the great work ...I will be back .
The manager on duty would not sell me John Deere s140, I am going to Lowe's where the same is cheaper. I guess with covid Home Depot forgot how to sell. There loss.
Great staff! Super helpful!
(Translated) Good service (Original) Bon service
Very friendly staff. Billie is so amazing, efficient and helpful.
Everything for the home. Found the spray paint I wanted. However one spray knob broke so that's a waste
I just want to thank MOD Tanya, and Louise for their exceptional customer service today. They both went above and beyond to fix an issue I had. My husband and I appreciate all your help :)
Good place to get plants in summer
They run out of wood charcoal on the floor - no problem, it just took 10 min to get it from the top shelve (with a machine!). 10 out of 10 for everybody there.
I know practices are changed and everyone is doing their best given the circumstances. However, we had a bad experience that could have been avoided if any one of the few staff on duty cared. We were waiting about an hour for an order, asked three times for them to check on it as we were passed in the line by a couple dozen other orders. Took me going up to the store and pointing at it to get it
Bought a up right freezer very happy with the service
Found what I needed easily
Let’s see...... the staff has such a frequent change over no one knows their job. Hard to help customers when you can’t speak English. Etc
Great deals, great products (which, while not good for my bank account, is good for my house after today's visit.. Lol) and friendly, helpful staff. Always a pleasure ????
HD Sarnia is usually a well stocked store, and most associates are friendly and helpful. The tool rental service is also a great feature of this store. I have rented their mini-excavator and it was very well worth it for what I needed to get doen at the time. Unfortunately I have also encountered some rude associates who were only interested in punctually punching out at the end of their shift rather than helping me find what I was looking for in the store. Otherwise I would have given this store a 5-star rating.
Always have what we need for our renovations .. usually can find a staff when needed
Home Depot is one of my favourites. Lots of hardware and tools. Excellent quality and helpful staff.
This was the worst experience in my life. If this Snow Blower was lighter I would return it. After failing to find certain info online, I called Home Depot....what was I told "Google it".....nice customer service...you will NEVER see me there again.
I can not be more emphatic when I say that Darwin and Norman really stepped up when I was in a couple of weeks back. I just had a poor experience at Lowe's, I usually check out both places before buying but after the last time I was at Lowe's I wont be going back again. Darwin and Norman stepped outside the box to help me with a wifi thermostat and even though it's been two weeks I still remember their name because of their outstanding customer service. Great work gentlemen! If you're their boss...buy them lunch or let them off for the rest of the day! :)
I had to return to the store 3 times with the wrong parts and had 3 salesmen all tell me something different, if they dont know about items,,they are supposed to,then they should work where they know what they are talking about
Great staff
What can I say, it's Home Depot they have everything
(Translated) Very good for decoration and finishing but lacks a lot of basic building materials. (Original) Très bien pour la décoration et la finition mais manque beaucoup de matériaux de construction de base.
Has pretty much everything you need for home renos. Prices on average aren't bad and the service at this location is generally good. It can be difficult to find help but when you do they are very willing to help or find someone who can.
I am a DIY guy I’ve been coming here for quite a long time I went in last week I don’t know what happened but everybody that works there does not know nothing the few are times that I have went in the store and ask for help they’re usually very very helpful but this time nobody knew anything need to get some new staff
I really like this home Depot there's plenty of variety and stock options here. They have a wide array of wood to choose from to order in wood for you . They offer project help they have rentals you can rent vans pressure washers lawn aerators pretty much anything at a decent price. On the weekends this home Depot is quite busy and many of the rentals will be out. I highly recommend going during the week early on and calling ahead of time because it is often that they're out of stock on many different things plus rentals
Condescending and generally rude staff, will go out of my way to not shop at this location again
Had problem w our motorhome n had to rush to Home Depot to purchase a compressor with 10 mins to spare. The young lady by the name of Cydney was very polite, friendly n helpful, even though it was so closed to closing time. She even try to help us by Googling some mechanics for us in the even we needed one. The Store Manager (Assistant?) was very nice and friendly too as was the staffs there. Had a very good experience. We got our motorhome fixed the following morning. Thanks Cydney!
Great staff and lots of toys im happy
Rented scaffolding. Two 5 foot sections. The equipment was in good shape. The guys were very helpful and professional. Cole was welcoming. If we need to rent equipment, we will use the Home Depot rental department.
Was in garden center and tried to find plants advertised for sale and when asked was told over there....nope not there then told all was sold to landscaper in early morning.....finally got someone knowledgeable and helped me get other plants. Not a pleasant experience.
Home Reno's, supplies for projects that aren't home Reno's....they got them and their staff knows where to find them
Great products and great staff
I like this store. I can always find what I need for home maintenance or renovation. The staff is friendly and knowledgeable.
Everything you need, and a very friendly staff. Some really great sales right around Christmas
Good spot. Had everything I needed
They have excellent customer service and great products that you can purchase for your home and they are really friendly people and helpful they have curbside pick-up and employees and management that are quick to help you
Good service and plenty of new ideas for Reno jobs.
Amazing, helpful staff
The staff are fantastic and helpful!
(Translated) We find and we have service (Original) On trouve et on a du service
(Translated) Good services (Original) Bon services
(Translated) Very good service.! (Original) Tres bon service.!
It's name speak for itself.
Like shopping around in this store
A wide variety of home improvement items await you there, staff who are too eager to assist
They are consistently helpful, pleasant and eager to help.
Staff are pretty useless most of the time. Unless you are clueless as to what you are doing then I'm sure they are helpful.
Excellent customer service
Love the garden centre. Bought tons of Lilly's and got a great deal. I will be back for more.
Very welcoming staff that are extremely helpful in directing you to the items that you need.
Awesome and friendly customer service. Always willing to help even if they don't know the answer. Made us feel like valuable customers.
The Home Depot (a contractor introduced by them) installed new cabinets for us in July. We are still waiting for the handles!!!!!! They charged us an hour after the contractor left the house. When you introduce someone to your customers, it is your responsibility to track the quality of their work. I even asked the contractor if I need to sign sth to let The Home Depot to charge me, he said NO. "They need to hear from me that the work is done" which was (is) NOT.
not too bad but easy to miss allot of things
Found what I was looking for with ease.
Good experience as always
Favourite hardware retailer. Online catalogue is useful to insure product is available at desired outlet. Selection is very good, helpful staff, reasonable prices
We are so frustrated after our most recent experience in this store. We went to buy a single can of paint. I got in the proper line that was laid out with tape - just to be ignored by the employee at the desk for nearly five minutes. When she finally looked up, someone outside the line starting asking questions and she walked away to help them; it was really inconsiderate. Why have a process to have people follow, just to reward those who don't? When she came back, she started having a conversation with someone at the side of the desk. Eventually, another employee came over and said "ok then what do you want?" in an extremely rude tone. When I explained the paint I was looking for, they both recommended the same one. However when he came back with the can, it didn't look like the others. When we asked if that was the one we wanted, he went on to lecture us on how he knows which paint to use and how all bases are practically the same etc. Until the woman turned around and told him he grabbed the wrong can. ????♀️ To make matters worse, when we returned to the counter for our paint, both employees were having a conversation with a couple, and they were all together alongside the desk. We could see our paint but couldn't get there because 1) distancing 2) we couldn't get their attention. One of them pushed the paint can to the side so we could reach it without interrupting their conversation. Just for us to get home and realise there's some kind of new lid on this can and we were supposed to get some kind of attachment. I called the store, waited on the line for nearly 8 minutes, just for someone to answer the phone and say "I don't know of any new paint lids." I asked to be transferred to paint, but was told after about 5 seconds that they must be unavailable. So, he said "sorry I can't help. Call back later"... heaven forbid he walk to the paint department to ask. We won't be back to this store. **Edit Feb 2021: we recently purchased a toilet from here because only their location had them in stock. We got home, just to open the box and notice that all the accessories were missing - the seat, lever, wax ring, everything. All that was in there was the actual toilet. When we called, the customer service person said we had to bring the toilet back - what a pain! Even worse was when we walked up to customer service, and the lady told us to go to plumbing and someone would be with us shortly. After over 12 minutes, I had to go looking for someone to help us. When I finally found someone, they said "I don't work in this department" and walked away. Just about at my limit, I went back to customer service desk and the person walked back with me to the toilets. He pulled out a new one, opened the box, handed us all the stuff, and pushed the toilet back under the shelving.... I have a feeling this is exactly why we got home without any stuff ????♀️ I will be not returning here ever if I can help it.
I have done more then most visits purchases and business with the home depot family . Across western Canada but my favourite location is west mount mall home depot. Thank you for years of helpful knowledge that both myself as a costumer and a sub-contractor. Thank you every one at all home depots . I hope to be able to do much more business with you all in the future.
They always have a great selection of indoor plants and prices are very reasonable.
Found exactly what I needed because of helpful staff (older gentleman in the lighting dept)! ????
Kids enjoyed the free craft workshop.
It's not a location issue. It's a website issue. Makes ordering quite difficult for Contractors and customers.
Good prices. Fantastic staff who are knowledgeable
Home depot
Jessica is very polite
I been over there last month. I buy stuff my washroom. People can buy any hardware for build home.
Its home depot
Normally this store is very good, staff is generally knowledgeable and friendly but today I went it ask to talk to the manager in appliances, and he was terrible. No clue if he was the actual manager, but he acted as if he ran the CIA. Asked about purchasing a floor model appliance and he acted like I hadn’t done my home work and wasn’t cooperative at all. Might be a good place to buy you simple your supplies but don’t buy anything major from them.
Always have great customer service here
Went in for an old style dimmer switch and they carried it.
The store shelves are labeled clearly, but when trying to find an unusual style of light bulb, I couldn't find any workers around for assistance. I did manage to locate the right bulb using Google for variant information.
Good pricing and helpful staff, Richard was helpful in getting us the right gauge support wire for building privacy curtains for our deck, and went above and beyond in ensuring we had everything to get our project done!
Everything u need they have
Great place but I'm personally a bigger fan of the home Depot in Sarnia.
Well stocked, got a great deal on batteries here even
Ordered Online to have curbside pickup. I've spent more than 15 hours this week on hold and more than 100 phone calls to this Home Depot. I received an email telling me that my product was picked up? By who? Not by me. Still can't reach anyone on the phone about a refund. Clearly the curbside pickup system doesn't check ID's.
Ashley was amazing to help us . Usually in these stored we have to wait untill someone come and help. But she saw we are looking for help and jumped and helped us 5 starts amazing customer service
Best place to get your home improvement solution at the most competitive price. Cons: Non-Canadian store...
Lovely, helpful staff. Curbside was excellent.
With the pandemic they doing amazing job and Bring your stuff at u amazing customer service
No one there to assist us!
Great place to find most or all your construction needs.
While we had a few complications with a large order, I have to give full credit to the manager, Jeff Buckley in how he handled everything. He was efficient at following up and I appreciated his excellent communication skills. Jeff did what ever he could to amend the situation (the manufacture was actually a big part of the root of the problem). I would also like to give an honourable mention to Nicole who was on the ball and very efficient, including making a personal delivery in an effort to prevent any further delays. (Thank you Nicole) If there were 2 ratings I would give 4 stars to my overall experience, however Jeff deserves 5 stars for all his professionalism, patience, follow up and efforts. Thanks
Easy shopping. Some unadvertised bargains. Helpful staff. Awesome store for seasonal goods.
Very helpful staff
"Never has anything in stock, staff are useless" that was four years ago, and as of today, January 20 2021 12:35pm it's still the same. I went in to buy a chainsaw, and couldn't find any bar and chain oil. I asked a lady, and she said oh they probably packed it away. And just stared at me. In stead of a solution like, oh I will go to the back and find some for you she just repeated herself yup they must of packed it away. Excellent customer service, retention and problem solving skills. (sarcasm). Home Depot just lost an approximate $400 sale, and a customer for life. If I could rate 0 I would. Hello Lowe's, my new best friend
We went to build for the kids. It was a lot of fun. Staff was very friendly and helpful!
Good service
Helpful staff, store is large with a wide variety of products and open late so you can pickup your last minute items. The website or app doesn't always match the quantities in store though.
Spend lots here but so much to see and do and build and renos and..... You get the idea... SMILE
Good
Sometimes takes forever for them to come cut wood. Otherwise good!
Very helpful found everything l needed with 10 mins from all the staff.
Good prices on sliding doors. Sadly only American brand of snow blowers overpriced and full of American flag decals. I live in canada last I checked
(Translated) Very disappointed that the employees did not wear the mask. Also, I asked for help with some very dark brown paint, I am directed to a section corresponding to the brand of paint, I take what looks like the darker, we get home and then c is green-brown. We go back the next day to have the color adjusted, then it's still green-brown, but it looked dark brown at the store. Maybe consider changing the lighting which is very misleading. Thirty dollars wasted. (Original) Très déçue que les employés ne portent pas le masque. De plus, j’ai demandé de l’aide pour de la peinture de couleur brun très foncé, on me dirige à une section correspondant à la marque de peinture, je prends ce qui ressemble au plus foncé, on arrive à la maison puis c’est du vert-brun. On retourne le lendemain pour faire ajuster la couleur, puis c’est toujours du vert-brun, mais cela paraissait brun foncé au magasin. Peut-être songer à changer l’éclairage qui est très trompeur. Une trentaine de dollars gaspillé.
My kids love the monthly workshop at Home Depot, I love that it's free and they are working with their hands!
Very helpful and they have everything you need.
I didn't see very many Perennials but was able to pick up a Wave Petunia hanging basket. It was a bit over priced.
(Translated) No service, we have to run after a comis (Original) Pas de service on est obl8ge de courir après un comis
Excellent folks working at Home Depot. Extremely knowledgeable and friendly... Product selection is top notch.
Workers are really friendly and helpful, giant selection.
A place that has a fresh supply of tropical plants every week
The employees were helpful with information I didn't have.
Helpful and quick trip. Had what I wanted.
wood
Excellent service from staff to find what I was looking for
Always helpful and almost always have the stuff I need. They have good fair prices and work very hard if there is an issue with anything you purchase.
Had everything we needed and more. Staff we very helpfull in finding what we needed.
Very helpful pleasant staff. ????
(Translated) Good renovation center (Original) Bon Centre de rénovation
Always good service there
Nice place :)
Great experience renting a trencher from this location. Great staff. Al and Brad were especially helpful and we're very efficient at their jobs.
Bean in paint department was rude.. didn't answer any of my questions or even referred me to another employee. Waited 10 minutes before she decided to help
Excellent customer service is the number one job in any company. It is the personality of the company, and the reason that customers come back. Because, without customers, there is no company. One employee that defines this statement, is Flooring & Decor Department Supervisor, Matt Siegler at the Vernon Home Depot. He is very knowledgeable, patient, understanding, organized and speaks from the heart. My wife and I have relied on Matt to assist us with all of our recent renovation plans and he has provided us outstanding customer service. We would like to recommend Matt and his team for all of your flooring and home decor requirements.
Home Depot is well-stocked home development store. They have ample employees to help you with your shopping needs. They are courteous and professional and always Greet you with a smile. There are always good deals on products that a person needs.
Richard the appliance guy, was very helpful.
They have a lot of house stuff but they're a bit expensive though.. I found a lot of stuff they sell online for cheaper.
So nice to be in a store, thanks so much for the friendly service!???? Lots of stock, lots of staff around to ask questions.
Staff here are more helpful than some of the other large chains in Winnipeg.
good store
Isn't it always the way.....you go in for one little item and come home with a truck load of plants ???? That being said, the yard is starting to look fabulous ????
Smaller but easier to get to from downtown.
(Translated) Very good service :) (Original) Très bon service :)
(Translated) Very good service courteous.Professionelle. (Original) Très bon service courtois.Professionelle.
They were super helpful, and helped me find exactly the fixtures I needed for my oddly sized bathroom. Super happy with the staff there. Canadian Tire could certainly learn something from them. Can't say if the prices are all that good, but they seemed reasonable. And the staff were easy to find, too!!
Reasonable prices. Aisle staff were not super helpful. Cashier was friendly, personable and professional
Expensive
Heading to Walmart
(Translated) Super good service in the seasonal department (mower & BBQ) (Original) Super de bon service dans le département de saisonier (tondeuse & BBQ)
Helpful staff and overall good products. Return policies have been fair and they fix things if there's every an issue. I can't ask for anything else.
Great mask Junior size ♥
Was great. Huge inventory, everything u can think of as far as a hardware store goes.
The best Home Depot. I have never had a bad experience here, they always have what I am looking for and more. Best place to buy Fresh cut sods when the season is on. The clearance tables towards the back of the store by the lighting department always have a great buy. Staff are friendly
Terrible delivery service Suppose to get a call night before Delieverh says delivery between 2-6 and will call 30 min before Still waiting and no call called store and all they said was call back if not delivered by 7 Poor customer service wont be buying from hd again
Great service, return desk is always helpful and polite.
They used to let my dog in. Now they don't.
I came. I purchased. I renovated.
They probably have it. But you try to find it yourself is almost impossible.
They used to value their customers, and bargain on price (price-match). I did this on 2 major products in the past. But recently, they refuse to even consider it. I'll take my business elsewhere.
Go there if you have lot of free time. But check prices on other stores before buying
They have very helpful staff and large selection.
We've gone here entirely too many times during our renovations, but they always have what we need. Not as cheap as some places, but we've generally found the staff to be very helpful; only the people working in appliances are annoying and pushy.
Terrible service….. we bought what we thought was a brand new faucet, spent $350 only to get home open the box and have water come out of the lines. This was clearly a used product that they sold us. When we called customer service all said …
Love that I'm able to get what I need for my DIY home improvement projects.
Excellent client support. Always someone to assist and provide guidance or suggestions. There is even a desk where you can approach where you can get detailed assistants with a given project.
Good place to go for all your renovation needs
Never enough hands to help. Rather talk to each other than help costumers. I shouldn't have to ask.
on Dec 15 2017, a home depot delivery driver attempted to enter a seniors complex through the wrong entrance and totally destroyed the security gate . After 8months the seniors ,on fixed income had to pay for this security gate out of their own pocket as home depot refused to pay for the damage done by their driver thus leaving the most vulnerable without security for over 8 months . then adding insult to injury ,home depot set their corporate lawyers on a stall and harassment tactic against the seniors strata president . Now as of nov 15 2018 ,the seniors have given up, congrats home depot your community spirit and responsibility is inspiring
Had everything I wanted. Huge store with a great selection. Reasonable prices too.
Good prices, friendly staff
Flagged down a worker to help find what I needed and got out in short order. Could't ask for more.
Service has really gotten bad .... But this time in paint it was actually excellent.... But then the front end.....
Very helpful and friendly
Quinn at the customer service desk was fantastic at returning my Dewalt roofing and utility knife that was defective. He was very friendly and is a good example to the other staff there.
We went to Home Depot in St. Catharines ON to get a price for updating our kitchen, and ended up with an appointment with Karen. We weren't even sure we were going to proceed with the project, but after our meeting with her and the quote she gave us we were too impressed not to. We heard from others that we should try Lowe's, Rona and all sorts of other places, but we were so happy with the price and the options we didn't bother. We went ahead with the job, Karen set it all up and I have to say we were super impressed by the organization and quality of everything Home Depot and its contractors did for us. From the phone calls from Alexia before each delivery to the spot on timing of arrivals as arranged, we got the cabinets delivered as planned. The contractor who came to install them was super friendly and helpful, and right on time. There were no defects whatsoever in the products they sent, and his work was excellent. He took the trouble to arrange an extra visit so we didn't have to be without our sink for two weeks. The day after installation, the guys came to measure for the granite countertops and gave us a delivery date. The day before, someone came to remove the old countertops. The next day the granite arrived in perfect condition and was installed in no time. The day after the first contractor came back again to connect our new sink and seal all the gaps. What an awesome experience, especially when I compare it to a friend who tried to get something done by Lowe's. Thank you Home Depot, we will be back.
In and out in no time. Had the item in stock and helpful staff too!
Not too bad.
honestly this place is the best. it has been twice now where the item we were looking at said it was on sale got to the till and it rang in full price, or on sale but the sale ended a day or 2 before and they still honor the sale. and also the ladies in the paint department are awesome and very helpful!
It had what I needed.
You can find almost anything you're looking for at The Home Depot. The staff are always willing to spend a little more time answering your questions or to explain the difference that some variables that might make with your project so it makes it all worth while.
What really stands out for me is the service. In other building supply stores, it could take me quite a few minutes to track down a member of staff for assistance. At Home Depot? I'm often greeted with a cheerful offer of assistance a few times on my way to the department in looking for.
Helpful colorful senior citizens make it worth the trip
I come here because it's close but terrible customer service with the exception of the paint department. Not one human offered help or said hello on multiple visits to the store. Very disappointing.
Picked up paint supplies. Had everything we needed. Clean and friendly store
Very efficient returns and helping selecting products. The staff is friendly and knowledgeable
Friendly, good parking.
(Translated) Good place for reno (Original) Bonne place pour la reno
It's a go-to store for any home improvement project. The store offers virtually everything you would conceivably need to tackle a job. Staff is knowledgeable, always friendly and usually keen on helping. Numerous locations makes it very convenient to purchase last minute items. Prices are usually very competitive and the quality is usually very good. Hastle free returns also make it my favorite home improvement store. Definitely will be shopping their again and in the future.
One of my favorite stores! Customer service always on point even through these hard times and lock downs! A big thank you to all the essential workers who are there every day to try and keep things as "normal" as possible. A+
The covid 19 lines on the floor complicate moving with alot of Stuff
I've had great experiences at the Saint John Home Depot, I've been doing major renovations and I get the same great customer service it I am spending 50$ or 5000$
It’s a Home Depot. Seen one you’ve seen em all.
employee in garden centre was aggressive and rude. Covid does not give you the right to be rude to people - on either side. she totally caught me off guard. I took her abuse because I was shocked.
To the management and sales team at this Lacewood location thank you so much for going above and beyond. Searching for a sale item for half hour for us! Happy holidays to you. G Ryan.
Home Depot has over charged us $6000, and they said it’s a whole months wait to get $6000 of OUR money back. I’ve never been more disappointed in a business and I won’t be coming back. By far worst customer service. Home Depot has know idea what they do to minimum wage families when they hold $6000 just to get the interest off of it.
Good place for DIY materials
Everything you need to build that gazebo
Alright location. thankfully we noticed we were charged for 100 2x4s rather than just 10 and got a refund. Also, got back of concrete for fence posts. The majority of the bags were just big chunks of concrete rather than the powder. **EDIT** Very satisfied with The Home Depot and their response to my issue. A very quick response was given and a good solution to my frustrations. Have updated my review from 2 stars to 5 stars.
Always helpful, and always giving great deal, thanks so much for the help! The wood we got here is perfect and really makes our racks look great
Great place, got what I wanted.
A great place to go, and usually knowledgeable
Good selection. The staff are generally helpful. They often have good clearance items. The lumber yard is inside, so the wood is dry.
Friendly staff easy to find things.
I wish for employees to have knowledge of the products they are selling and where about customers can find them
Clean and crisp, with some things not much for choice. They had only 2 kinds of mirror clips for mounting mirrors onto the walls and I could not match the bathroom tile in my shower but all in all, a pleasure to shop and look at The HomeDepot in Westmount. I'm going back for rugs soon.
Most of the time they do well but sometimes they just give you a hard time
Easy return and fast service. The assistant manager was also available to assist us when we were looking for someone to help. I like how the staff is generally knowledgeable about products and how they can point you to the aisle or general area where certain products are located. The product I was looking for was available and I could find some good info.
(Translated) There is everything and quality and good prices. (Original) Y'a de tout et de la qualité et des bons prix.
My usual HUB was closed so I dropped in here to do business. They were awesome. Friendly, efficient. Who could ask for more?
My visit at Home Depot today was satisfactory. I only waited 5 mins for my order to be brought out to me. They had the correct product and the employee who helped the items was polite. The only issue I had was the trim I ordered was in 14 foot lengths instead of the 8 foot lengths I had requested. I'm still happy I was able to get my order so quickly.
(Translated) Wow, ordered online, parked my car the next day, entered my parking number and 14 minutes later my stock was delivered to my car door ... Wow (Original) Wow, commandé en ligne, stationné mon auto le lendemain, entré le numéro de mon stationnement et 14 minutes plutard mon stock est livré a ma porte d'auto... Wow
So slow. Used there online service. Got to the store and waited 20 minutes in the parking lot before having to go into the store to get my purchase. I thought it was bad but there were two ladies that had been waiting longer. No one monitors the curbside pick up.
never an associate to help with questions!! lowes is better. sorry home depot.
Busy place today...
Always come out with more than I need. Thank you for having the sale items by the check out. Decent prices. Would be a 5 star review if the staff were a little more approachable. Seemed to be avoiding customers this visit. Instead we wondered aimlessly around looking for what we needed.
Good shopping experience! Alot of the employees genuinely want to help you out!
Good typical store has everything
I returned some products that didn't fit, & paid for a product I wasn't charged for, & the women were extremely kind enough to take $15 off the product I never paid for in the first place. Great staff. ps. I paid for the product I wasn't charged for. ????
I am disappointed with how curbside pick up has been so far. It is a complete free-for-all when you arrive with people who show up after you being served before you. Good luck getting lumber right now as well— I can guarantee more than half of what they bring to your car will be misshapen and Unusable.
Could use french staff
We found some gorgeous flowers for our front yard, great selection, excellent customer service ???? I was almost overwhelmed with what to choose, but managed. I recommend Home Depot for all your garden needs. ❤
I always seem to have a positive experience at Home Depot. This store was not different. Upon entering I was greeted by a nice woman who immediately asked me if she could help me. This was great. She informed me exactly where to find what I was looking for. Unfortunately I couldn't find the item there as for promotion they were moved to a bin in the garden centre which I found out by a gentlemen who noticed I was looking but seemed confused. He checked stock and led me to the item I was looking for. Being in a pleasant mood from the great customer service twice I decided to look around more as opposed to leaving right away as planned. I bought a few more items I would have bought elsewhere and one more positive interaction. At the cash I was assisted promptly by the lady at the self checkout. (I'm not a fan of technology replacing humans but there was only one live cash open in that section, I get the operating costs thing, yeah yeah) but again at least there was that positive interaction again. I felt good spending my money here and frankly because of quality, pricing, selection and mostly customer service, I tend to gravitate to Home Depot consistently.
(And a half star) "Small-box" version of the chain with more helpful staff than the bigger versions.
Helpful; good customer service.
If one wants something for your house or the outside. They will probably have it. The Home Depot never disappointed we yet.
Fantastic got what I needed ☺️
Great key cutting service
I always get lost in this store, too big, I know big is also a great thing. Love their halloween decorations, always something unique, when u dont need assistance someone there but when u do, I spent 10 min looking, gave up and left.
I go here for all my needs for my job they allmost have everything i need great staff team allways willing to help and find what you need! Keep up the great performance!!!
Best place to buy hardware. Friendly service
Great.
Great selection and service.
What's not to love about this place??
My dad is a regular customer here before. That's why I only trust this hardware. They have almost everything I need here and the people are so accommodating.
My last time to visit this store was really warm welcome. Customer service was patient and answer all my questions and also get wat I need in just a minutes thanks
Helpful employee.
(Translated) very good service (Original) tres bon service
Great selection of home improvement and hardware supplies
Very helpful staff, great customer service. No cut fee on a few basic cuts for home projects :) awesome thank you!
Awesome service!!
Did some shopping for a track light then drove through the lumber warehouse to pick up some pressure treated lumber for a deck. Help was available in both departments and check out was fairly quick even considering social distancing.
This is a great hardware store, everything is accessible and store staff are wonderful. I found parts to a washing machine where I could not find anywhere else!
Lots to choose from
Pretty good stock of home renovation items, I'm there regularly and have gotten to the point where I know what area I need to go in the store to find the stuff I need. Some employees though are not as knowledgeable about the area they're working in, but that's not all of them. Best to do your research ahead of time on your at home projects then go in and decide what the best approach is for you with the on site experts.
Wow have everything just hard to find help
Beautiful place to live or visit
Always have what I need but it’s terrible how expensive lumber products have become.
Great store
Always courteous employees and good choice of plants for planting.
I have noticed that the website for this location has products listed as being in store, but when you get there and try to find it, it doesn't exist in store. You get told to order online ????.
Timber quality terrible right now due to supply. It irks me that we pay triple for inferior product. It should be discounted relative not more.
Home Depot is typically overpriced but when your Inna hurry they usually have stock.
Bought washer and dryer. Waited for service at service desk.
Rented a carpet cleaner - tool rental center staff are knowledgeable and very friendly-helpful.
Favorite store in the city!
Was a day trip for landscaping class. Shown all garden tools like shovels, pruners, spades and other gadgets.
(Translated) Best place to buy appliances excellent price for sale mostly very good and reliable service and extended warranty! (Original) Meilleur endroit pour acheter les électros excellents prix en vente surtout et tres bons service et garantie prolongée fiable !
Very helpful staff
Standard for Home Depot, the Lacewood location offers great selection, generally helpful staff, and good prices.
Prices lower
Let me return flooring and purchase a different type with no hassle.
Great service in the flooring dept
Prices are fair but often difficult to find an employee that is at all helpful. Recommend for someone who already knows what they're looking for but recommend Soo Mill for those that don't.
Staff is always helpful.
When I need to get something from Home Depot, it's the only place I shop..
I prefer to support smaller, locally owned businesses but my gf needed a plant from here. I saw a traeger grill so that's cool I guess.
This store is the size of a small European country with everything you could imagine available for your home improvement and maintenance needs. This can seem very intimidating to find things and navigate through but thanks to the amazing and friendly staff finding things is never a problem. This is an excellent place to buy things!
Lots of stock,staff were helpful
Did not visit this store for months now .
Staff not afraid to send you to a competing store if they don't have what you need
Very convenient. We bought a new fridge here during a sales campaign. Let's hope the fridge lasts! We all know they don't make appliances like they use to!
Love this place! My go-to store for home improvement and woodworking tooling. Great advice from staff and we'll sorted
Good selection of things for the DIY'r and professional. And some good deals.
Always someone ready and willing to help you!
The reviewer that stated the curb side pickup was great 4 weeks ago was absolutely right. But now for some reason they have changed their process, last week it took 15 minutes to get my order and only 2 people were in front of me. I went there today and there was 12 cars waiting on the road to get into the parking lot. I waited 5 minutes and then line hadn't moved so I left as I don't have all day to sit and wait to pick an order. Currently on hold for 10 minutes to find out how to cancel my order as I am now forced to go somewhere else to get my supplies.
found everything I needed just like that. harmony at home depot
Everything you need have a place there
Great service
Great selection of products
Got the stuff I needed helpful people great service
You can be pretty certain that you will find what you are looking for. Staff is very personable and knowledgable...will assist one on their quest. Lumber is of superior quality and better priced than their competitor in St. Albert. Our preferred place to shop for building materials...and misc.
Found the right staff with the right knowledge today. Made for a good visit!
Amazing!! I got so much solid advice and direction. God Bless!!
Love to shop here. Good selection and prices.
Called the New Minas store for three days, trying to speak with someone to help me with my kitchen cupboards. I have never been able to get through even after waiting for an hour on hold with customer service. Did I say customer service? I'm disgusted and am going to have to drive for over an hour to speak with someone.
As always one of my favorite places
Great service. I was looking for Shop-Vac filters bought 2. A very helpful lady came up behind me and showed me a package of 2 for less money that I didn't see. save me $10.
Almost always find what I want, with friendly, helpful staff everywhere. No complaints here.
Everything you would expect from a big box store.
Everything you need in one spot well mostly everything
Easy to find what I was looking for.
sometimes you gotta. they do their best but it can be easy to miss what you're looking for as it is such a huge place.
freindly helpful staff and have everthing i wanted
Went in to buy saw horse and 2 diffent people directed me to wrong isles so neesless to say...i walked with nothing
Best price for lumber
Normally I have good experiences here but I purchased a 100$ Dewalt work backpack recently, within 4 months and given that it's overdue the 90 day policy, I won't be getting any exchange. I've purchased backpacks for 20-30$ that have lasted me years, and I value every tool and piece if equipment I purchase and the zipper is blown out on this backpack in such a short time. My recommendation, don't buy work bags here, if you want to save money and get a good quality bag, shop online if you're gonna spend good money in hopes of receiving a good quality work bag.
Good service
So sad .. busy place .. staff everywhere but they busy looking busy :( asked for help... waited and waited no one came.. went through till never even asked me how it was .. nothing ... can't wait till the new Rona is opened... never come back here. So much staff and no one can help:(
Staff is very friendly and customer service focused.
Special orders, Amanda, really new her stuff and was efficient, friendly, and quick, she was knowledgeable and appeared to really want to help us
Terrible. Never anyone around. Needed a board cut, no one around. Asked staff up front, said they would get someone. Waited. No one came. Off to Lowes. Guess what, they have staff.
Horrible customer service. I didn't get any help at all from staff to find any products I needed.
Always get what I need
Beautiful garden area with such a great selection. Lots of great staff to help out with questions. Great job !!
Love the deals
(Translated) I love (Original) J aime
My favourite store, great customer service.
Who knew? They have torque wrenches! Great price too.
More training on phone etiquette and customer service is needed. No reason to be rude or crass when calling a customer. With the amount of times I’ve called the store and had patience with someone not knowing details about my order or getting transferred to dead ends... it seems like an uphill battle as a customer.
The older Gentleman in the paint department was extremely knowledgeable and helpful. He helped us save some money by encouraging us not to buy products we didn't need and sharing info with us on the better time to look at staining our deck and a method for testing to see if there is still frost in the wood. Overall he made the shopping experience pleasant and added some reassurance that it can be safe and worthwhile to engage with the staff if you are uncertain about certain details.
They had everything I needed prices were reasonable
Do not get any custom cabinets / vanities from this place. They lied about the timelines, couldn't be bothered answering emails about the issues. Sent half of my vanity a month late and back ordered the other half. On top of that, the vanity was built with different sizes than the plans they provided. Complete garbage.
Average hardware store. Their garden center still had a lot of plants, more for inside than outside and they still had a decent selection of bird houses and bird food.
Fast and well organized curb side pick up!!!
I only rent tools for home depot .as for shopping in the store never been able to get help or find someone who knows anything about the department they are in.
I did do it! And they kinda-helped.
Hardware store
Great store,I found everything I need to prepare for the storm.
Useless staff no help what so ever and floors are filthy.
Called to check the store in Saint John had the Paslode US-100 air stapler in stock. They did and we made the trip down.
Everything you need will likely be there, but you may wait a while to speak to someone in the right department.
(Translated) Nice place the attendants are great (Original) Belle endroit les préposé sont super
Good place to shop, staff are always very helpful.
Always find what I need here.
Service was so poor that we walked out.
Always well stocked and staff willing to help.
Staff were very helpful and friendly!!
Great service
Very friendly and helpful.
(Translated) I bought an appliance today and Louis-Marc Duchesne was a great help. It was not the first time I had done business with him and I went back to Home Depot because he really cares about customer service. (Original) J'ai fait l'achat d'un électroménager aujourd'hui et Louis-Marc Duchesne a été une aide précieuse. Ce n'était pas la première fois que je faisais affaire avec lui et je suis retournée à Home Depot parce qu'il a vraiment le service à la clientèle à coeur.
Exactly what you'd expect in products, plus they have great customer service. I've never had an issue finding someone to help, whether to find something or give me tips on a project. I recommend home depot over other options.
Nice store helpful and friendly service.
Staff offered help, a lot of selection, everything went well.
Lots for the big projects like yards, roofing, decks and the like, but not much for finishing projects such as interior decoration or shelving.
You can always find what you're looking for
The staff were great very helpful and a great sense of humor walked me to exactly where the item was and even asked what I was using the item for. Made great suggestions as to what product to use. Thank you Rory for the smile.
Shopping for kitchen stove, friendly sale person. Now waiting for new stove to arrive Oct. 1. Hopefully will not be delayed due to covid19. Want to bake again SOON!
(Translated) Everything for your renovation and decoration work. (Original) De tout pour vos travaux de réno et déco.
No tills other than the self checkout .... I guess this place runs on the honesty program
Great price excellent service
Good staff
Found some stuff
Very helpful staff!
They had what I was looking for, it was affordable and the staff were polite.
Home Depot has always been one of my favorite stores but lately it seems to be difficult to find a staff member to ask a question, however, it is nice to see that you can take your dog into the store again.
Great service. OSB panel cut to size.
Great customer service nice place to go awesome variety of everything
I was quoted for a water heater install. This install ended costing us x3 the price from Home Depot Services (over 400$ for water heater install, LOL I'm not joking.) Also we were lock in by paying a 75$ deposit with no refund.. Be wared about what I experienced. Customer service was good when they finally answered (seriously try calling a home depot? for real.) We bough the Water Heater at HD Online and it was noted to be stocked at our local store. Come to find out it Shipped to us from another location and we could expect a delivery to our home address between 12 to 16 days..... showed up day 4. I cant make this up. Original installer didn't get the joke..
Helpful and friendly staff. Helped us and got us what we needed to finish our task.
(Translated) Lots of choice and good servicw (Original) Beaucoup de choix et bon servicw
Great found what I wanted.
Good Customer Service
Had everything I wanted, great place to shop
What we need for the house at decent prices.
Lots of great plants to choose from. Store is well organized and staff are friendly and helpful.
my experience with this reddeer homedepo, have been a nightmare.. I ordered flooring ..special order.. OMG.. never.. do that..had to pay up front, was told 10days it will be in..TEN DAYS.... SEVEN WEEKS LATER I AM STILL WAITING!!!..the service is terrible.. .. I am soo mad!!I bought a gas stove a few years back..same thing special order.. THEY LOST THE STOVE IN THE STORE!!!TOOK WEEKS TO FIND IT...some idiot had took a loader and stacked my new stove up on a high shelf..I AM SO DONE WITH THIS STORE..grrrr
Nice setup of all the products in the store. You can get all stuff for you house at home depot. Customer service and dealing is the best. Staff is very friendly.
Well organized and clean store. Wonderful staff.
Found that there went alot of staff around. But once you find a staff member they are super supportive and helpful
Incredibly rude garden centre employees
Good deals on some stuff. Hit or miss with the staff
We visited the home depot and went in to have a look for some stuff. We looked at stuff and picked up some stuff and put back some stuff. We decided to buy some stuff and it was good stuff. A friend asked where I got the stuff so I told him, his answer was "good stuff"
My go to building store. But the guy /greeter counting customers entering was a bit rude. For that 3 stars.
Super service. Great products.
(Translated) A luxury hardware store, with a beautiful presentation and exclusive products. A must in the region! Rental tools a little expensive! (Original) Une quincaillerie de luxe, avec une belle présentation et des produits exclusifs. Un must dans la région! Location d'outils un peu chère!
Love the store service.
Good service and products in stock...
Great, friendly staff
It's the 2nd time I couldn't get what I wanted because they were out! One Would think they would stock MORE Of the MORE Popular stuff? Just Saying! Lol
(Translated) The store is smaller, but everything else is very good (Original) 店面小些,其它都很好
We had an excellent experience here! Bert was incredibly helpful when our fridge broke down and we needed to find a quick replacement. He was very kind and knowledgeable about different appliance brands. He was really eager to help us out when we were in a bit of a bind. The customer service was unparalleled.
I was charged twice at the red deer location . It's been a month and this issue hasn't been fixed . The assistant store manager lost all my info that he made copies of. The customer service is terrible.
good selection
reasonable price with different variety
Home depot is never a boring place. I was greeted by associates at front. Prices of merchandise definitely went up. Just like everywhere else. Good experience. 9 out of 10 scale, home depot emplyees have great customer service skills, knowledgeable and ready to help. I was waiting long to speak with the associate. Sometimes that happens.
Love the Home Depot!! Great customer service in the paint department and Kitchen and Bath!
Great service and we'll received good service to the clientele
This should be your first stop for building materials or any sort of accessory or tool you need whether it be home renovations or a simple quick fix issue, Home Depot is the place to go. Everyone here is knowledgeable about the products they sell and honestly have Insight into every major home renovation you are thinking of completing! Love this place!!!
I enjoy checking out their variety of items with my wife and dreaming of projects. I imagine that someone who actually owns a house would get more out of it, though.
Good service! I needed a piece of particleboard cut, not very big, and only took home the small piece I needed (<2 sq ft out of the 4x8ft board), and the guy gave me 70% off without me even asking! Very happy with my experience there, will definitely be back
Good selection, good location
(Translated) Well located attentive, smiling and knowledgeable staff ???? (Original) Bien situé personnel attentif , souriant et connaissant ????
Very helpful staff
Meh. Clerks are extremely hit or miss - can be outstanding but are more likely not. Delivery service, contractor service both complete goat rodeos, avoid at all costs. If you know what you're looking for, can pull it off the shelf and load it yourself, and can't get it cheaper at the Walmart next door then sure, shop here.
Great place with sometimes to much staff walking around and other times hardly any body on site
Amazing deals to get your summer started! Very helpful staff! They go above and beyond to ensure customer satisfaction. We are so excited to finish our deck and use the deck furniture we purchased! I am set for power tools and yard tools, thanks to the staff at this store!
Good service, knowledgeable
(Translated) Very poor coordination between customer service and delivery service, confirmation by one and postponement by the other Waste of time for the client and his workers Great dissatisfaction today and helplessness towards Homedepot's pitiful service today (Original) Très mauvaise coordination entre le service client et le service de livraison , confirmation par l’un et report par l’autre Perte de temps pour le client et ses ouvriers Grande insatisfaction aujourd’hui et impuissance vis à vis le service pitoyable de Homedepot ce jour
I went to buy a snow blower 2 weeks. The person that helped us was very condescending. He wasn't friendly at all nor understanding. We attempted to ask questions and he just said "it was good brand, buy or dont. Do you want it or not" this isn't something you want to hear when buying such a big purchase. I wish I got the sale associates name. He just handed me the paper work and walked away. People skills are number on and this person didn't.
Nice store
The lady working in the paint department her name is Nancy. She is just a pleasure to deal with. She always gives good advice and very helpful. Thank you. Have a great day
Great people work here excellent store.
They were super helpful in helping me find what i was looking for. They even gave suggestions on how to do the job a different way when I couldn't find what i was looking for. The store is prwtty clean considering they deal with woods and construction materials mostly.
(Translated) Always nice (Original) Toujours agréable
I shop here because they have inventory so I am not running all over town to find a certain part. Prices are as good as anyone.
Staff abandon you when you need assistance, if there is anyone around to help at all... took 4 associates over an hour to find one item. That was on the shelf above them. Then there was no one to operate the forklift and get it down. Save your time.. go to rona or home hardware.
Please fix or order new dollies. They are unstable and can cause serious injury. When piled with wood one side is unstable and the wood suddenly slides and falls onto the floor nearly missing a customers leg.
Received help from an employee loading heavy pavers in my truck! Everyone was extremely helpful and happy. One nice employee went above and beyond to find me a flat cart too.
If you need some pre cut wood. The guy who runs the saw is great! He managed to get a 1.5 " piece of pine split down the middle on his vertical table saw. Above and beyond.
Of all the home depots I've been to, I must say this is the best. The staff are always eager to help and they actually know what their talking about. I've been to following locations: Woodbridge, Maple, Orillia, stockyards, Barrie, Buffalo and Jupiter Fl.
Went in a while back to pick up a new tablesaw that I needed pretty badly after mine packed it in, in the middle of a project. After choosing a replacement I was told that the only stock they had was on a transport that was parked at the back of the building. I asked how long I could expect to wait and I was told by the girl that her manager said it would be faster if I ordered it online and had it delivered. I'm not kidding folks. It was on the truck parked on site and I was told to order it so I did... From Amazon. To add insult to injury when I tried to complain to corporate there was no easy way to do it. Since then I have rediscovered Soo Mill and that little move of theirs has cost them 10's of thousands from me.
Always fun in HD ! Great selection & decent prices ! Also staff are always helpful & friendly!
Good products, price matching and friendly helpful staff.
Very friendly and knowledgeable staff.. There are a few times where they don't have certain items in stock though.. Wish they had a rewards program like their competition..
All for homes
Home Depot may be a bit note expensive for some things compared to say Kent. But it is worth every extra penny as the staff are so much more helpful, friendly and knowledgeable. Home Depot hands down over Kent
Great staff
Bright and clean, knowledgeable staff
Staff are amazing, good stock, only criticism is that I sometimes have a hard time finding what I'm looking for without help
Very helpful, friendly staff. It's a maritime thing, no doubt. Great service, an absolutely mammoth store but staff will guide you to whatever it is you may seek. I have always found staff to be quick and efficient with assistance, returns, etc.
When you tried the rest and you are tired of running around looking for what you need this place has it all
smaller than other places so choices are limited
Great service! I absolutely love the selection! Very fast and always extremely friendly and helpful! The products have brought me great joy and I will be returning for sure!
Hit and miss if they have what your looking for. Hit and miss if the worker your talking to know what they are talking about. I didn't know that DYI meant finding it in the store yourself too.
Decent selection, not quite enough people in the floor helping find stuff
This store if definitely under rated. Great staff and stock is pretty good for a small city. I'm grateful to be living right next to it because I'm always there!
Good stock on most things. Lots of helpful staff.
I've shopped at many Home Depot in the Toronto area when running a small home reno business. The customer service at our Cornwall HD is simply the best I have experienced.
It'll do, ????
I shop for hours. The place for all encompassing Brita filters.
Service was great - sales person was informative and helpful. Now, to make a decision...
Not good customer service at all after 30 min still didn't get help
Mikayla (sorry if spelling is incorrect) in the seasonal section was super helpful and kind :)!
Home depot is a great store with everything needed for a home renovation or DIY project. Staff seem knowledgable about their products.
Knowledgeable staff. Helped me out of a few binds.
Reasonable prices with friendly staff.
I like their service need to have lower prices for big ticket items
Recently there to find out merchandise moved around. Easily found what we were looking for and more.
Normal fine . Nice cashier
Good selection. Helpful friendly staff
Home Depot has always helped me with my projects. Although there is one cashier here in Cornwall who needs a taking to about their attitude.
Good hardware store usually has everything you need
Had what I needed. Simple in and out small purchase this time.
Best store in its kind..always there are staff to help you...great attitude.
I had wonderful Customer experience with a Lady named Gerry. She is the reason I will be shopping more at Home Depot this Christmas Season.
The first place you think of when you need lumber or almost anything for home improvement
If you do not look like you have money you will not be ignored by almost every rep. There .doubt me go in alone wearing work clothes (that you actually worked in ) .
I went in to find a shelf, and luckily I didn't have to walk around searching for it, I asked someone where they were, they were seated so they pointed me in the right direction. Found my shelf easily, then I needed screws for it. I asked someone where they were and they pointed me down the correct isle. Friendly, helpful, easy to get what you need and get out.
Staff was very helpful.
Staff were supremely helpful. Solution was less than cost-effective.
Everyone that works here is very nice and helpful. I love that they allow well mannered dogs in the store as well.
Always very helpful staff and lots of great products. Wish they had a better selection for drill bits and different tool accessories.
Very nice
Great return policy on Klein tools. Huge selection of fasteners, but when will the world get out of this imperial phase? METRIC 4 LYFE
two young men helped us out today to put together a Toro Blower that we could not do ourselves, James and Enzo I think, thank you for very much for being so helpful.
Just needed a small item and they had enough variety that I found what I was looking for. Good reliable building center.
They've come a long way since the days of the hidden employee. Always someone available to help in every department.
Nice sized store and friendly staff who are far more helpful than the kids over at Lowe's
Ordered microware. Delivered by Fedex 2 days later. This is incredibly fast! The tracking option was not working and I notified them of the issue. Not a big deal. Online site is clear and well designed. Home Depot Cornwall, you are outstanding ????. Thank you
Service was awful, after searching the store for over 10mns to actually find someone who work's there then To have to wait over 15mns for help. To not be helped. Then to be rudely helped by the cashier's at the wood exit, who not once made eye contact with me. For her to only carry on a conversation with someone else. What a terrible visit. Extremely disappointed. Mandatory masks as of Sept.1 and NOT 1 STAFF MEMBER HAD A MASK ON!!! TSK TSK
It's a great store for all your home needs.
Nice place????
This Home Depot is a disaster. Know idea why but while most home depots try to save money by keeping skeleton staff this one goes off the deep end. Could not have been more than 4 people in the whole store on the floor that were employees on a Sunday morning at 11 am and don't dare ask one of the four a question.............just horrid. No wonder Amazon is doing so well !
what can I say...
They only had one of two items I was looking for and the other I have to order online. I need an accessory for my DeWalt table saw that they sell there but don't carry accessories for it
Good tools, and great deals Bought a chainsaw that works like a pro get the echo 310 keep it tight because that chain doesnt come pre stretched. Other then that amazingness
No better place to get all your home renovation and decor needs. the staff at Home Depot are very friendly and helpful they really look for what you need and what will fit your needs best. I've never had a bad experience at Home Depot. The Home Depot is also always clean.
Has all of your hardware needs under one roof. Pleasant and helpful staff too
good selection of DIY products and materials
We just moved into the area and find our selves going here a lot! Staff are super helpful and have everything we need. Our last few visits we had a lot of questions and received great help from Rob, Steve, and John!! Great customer service!
All good
Don't do curbside pickup. Much faster to run in and buy, or just ship to your house. Will only bring you your order after texting and calling multiple times.
Knowledgeable staff. Items are always in stock. The quality of the lumber is the best in town.
Amazing friendly staff, very clean and professional
Love this location. It has everything I need and its easy to find. Staff are very knowledgeable and friendly!
As with any home Depot stores , you can ask a question and only get a part answer , so then you go look for yourself !!! Find it by yourself and just take it to the cashier . That's what I had to do , no problem .
Helpful staff, lots of stuff
Always a good experience when I deliver at this location!
Staff is very friendly and knowledgeable lots of selection really like the store
Had to go in about 6 times to get blinds recut because they were cut to the wrong size each time. The staff were very friendly but really could never get the precise cut I needed. The blind was finally cut close enough but won't stay down now. Only reason I didn't get more mad was because they were very nice about the whole thing.
Nice store but service ?
...Called just before 9 pm to see if they carried a product I saw in Home Depot , Port Huron and did not see it listed in Home Depot .ca... I live in Toronto and travel to Sarnia quite regularly ,and our stores are open until 10pm...the operator answers with a sigh,as if she's being bothered,and instead of telling me they are just closing shortly...i tell her what department I'm looking for and she says "just a minute",assuming she's switching me to that department.After a bit the phone starts ringing to another line...but no pick up...i let it ring for a while figuring somebody's got to pick up or the operator will come back on,but no the line was just hung up /disconnected. I called back right away and get the recording that the store is closed...nice...didn't have the common sense to inform me that the store is about to close and to call back tomorrow...
Amazing as usual. The store is beautiful. Stocked well and very nice staff.
2/3 people that helped me were pretty rude
Staff was very helpful!
Really enjoyed the store. The parking is good and it is easy to get in and out of.
Good deals with Pro Extra
Can recommend. Always friendly and helpful service. Always. Everything we order shows up sooner than expected without an issue. Retail shopping is also a positive experience. Great location and lots of parking.
Friendly staff. Depending on the items, this store may have stock that isn't available in any Ottawa area locations.
Busy, but they were still helpful.
Had the best customer service at St. Albert Home Depot from Sheila, Lao, Beth and all the helpful Kitchen design staff at HD while renovating our kitchen and bath. If you are looking for quality products and services for your home renovation projects, look no further than your local Home Depot!
Awesome place, car broke down and they supplied me with the exact tools that i needed to get it up and running good enough to get a replacement part, super friendly, helpful and nice staff.
Very knowledgeable and helpful
Always have great service
Soooo good
Hubby loves this place.
Very helpful. Very knowledgeable and friendly. Answered all of my questions quickly and correctly.
(Translated) Buy online with Home Depot - NEVER AGAIN. Receive half of what indicated during the purchase and person who returns my calls. Ultra disappointing. (Original) Achat en ligne avec Home Depot- PLUS JAMAIS. Recevoir la moitié de ce qu'indiqué lors de l'achat et personne qui retourne mes appels. Ultra décevant.
Beautiful backsplash selections!
Never really liked Home Depot but I do shop there. The associate in the aisle was very helpful, cashiers not so much. Ended up using self checkout instead.
Got what I needed and an employee was very helpful!
A lot of parking, staff is friendly ad willing to help
Very friendly and helpful staff. Love shopping here!
Can I say 'drop the ball' I flew in from Texas to have flooring installed in our summer home. The measure went off without a hitch, he was great. Then came time to pick the products.... that's when it all fell apart. I couldn't get a price or a worksheet with a order number for the job for some unknown reason. The department head of flooring told us to just go home and they will work it out. We hadn't heard anything for 3 days and soon I had to fly back. I returned to the store to find Nothing had been done. Then this wonderful lady in flooring took control and got everything in order.... I flew back and had a friend finish the process. The 2 bathrooms went great! The basement finished up great, but the installers I heard were really jerks and tried to refuse to do the job. There was a lot of extra flooring left over and I was credited for the product, but not for the labor and tax of not installing 4 or 5 bundles of laminate flooring, underlayment and shoe molding. It shouldn't be this difficult of a process to have any install done at Home Depot. Cheers
(Translated) Great service (Original) Super service
Ok
Home Depot is awesome there are so many helpful experts available to give advice. P.S. a lot of them have a good sense of humor to
Tiffany is the absolute BEST to deal with she helped me get a dewalt table saw for a competitors price, she went above and beyond her job requirements and made me extremely happy with the whole interaction with home depot, and when you get service as good as this I feel I dont even want to look at competitors stores, I appreciate what you've done for me and unfortunately they wouldnt let me leave a good review for you through the survey as I didnt submit a review within 2 weeks as I was working. But I figured I'd post one here as promised this one is permanent so hopefully one day you will be able to read this and know you made my day! Thanks again.
Staff were knowledgable and very helpful.
Poorly stocked, helpful employees but without a thoroughly stocked store. I always have trouble finding what I need here, it's a search and rescue mission everytime. But the area is convenient for the shopper.
Amazing service, everyone was so polite, helpful and accommodating
If you know what you're looking for, search their website and it will tell you which aisle and bay the item is in. Very helpful, especially in such a big store!
It's ok !
Doug in the windows/doors dept. was very helpful
Great place, great selection, great staff. Friendly and helpful.
Not a lot of selection. Especially Tiles. Staff don't know their products very well...but really try to go out of their way to help you. A lot of the items are not available at the store and you need to wait 3-4 weeks for next shipment delivery
Not impressed by our item a Snow shovel which arrived today with a nice size ripped hole in the box Regardless of where it was shipped and who delivers it, damage should not of occurred. Items are not cheap to begin with. Disappointed in your lack of customer service Will be returning product as it definitely looks like it was a returned item and Home Depot shipped the item to a new customer, without even checking the item out. Unprofessional ….See photos …
Don’t bother doing the curb side pic up. Ordered a lawn mower, told I will have to wait a day or 2. Go to home hardware Or for lawn and garden go to pic’s Guess Home Depot didn’t want my 600 bucks.
Price Gouging Shame Shame Shame Washer Dryer double price paid in 2012. Lumber piles but prices highest ever.
Great customer service. Justin in hardware was extremely helpful.
One of my favorite haunts. Staff always helpful.
Recently completed an extensive bathroom renovation/remodel. I bought 99.9% of what I needed at Home Depot because other stores simply didn't have what I wanted, didn't keep the item I needed in stock in the size I required or were simply more expensive than Home Depot. The isles are well organized so if you know what you need you can usually find it on your own but there is usually a fair amount of staff around to help you find what you need as well.
It's okay for what it is but it's no where near as good as its' US counterpart. Unfortunate.
It wasn't easy finding the sale item from the flyer because it wasn't with the rest of the similar items. They put it on the end of an adjacent isle instead. Thankfully the seasoned sales associate was able to point me in the right direction after he saw the look of confusion on my face as I wondered around aimlessly.
Customer service is great. They don't bother you but are always there is you need help
Found everything I was looking for. Prices were reasonable.
Stock.low but staff willing to help
Curbside attendant went way way above and beyond for me today ! You know who you are ! Wear your cape proud !
Good selection
The store is fine and regularly stocks plenty of supplies for home and commercial needs. My only frustration, which is a big one, is that they regularly only have self check out open. I don't work for the store, so I shouldn't be required to do my own check out. This also applies to any other location.
Prices for most products are pretty reasonable, they have a pretty good selection, sometimes it can be difficult to find an employee.
Great sales on plants ,discounted on back corner ,not to busy
Next to impossible to find an employee to give assistance. Even harder to find one that knows their products or what they're used for although their was a female employee in the plumbing department who seemed to know her stuff. They need more like her.
Friendly staff. Reno needs mostly met. Good deals on occasion
Very helpful
(Translated) Great service.... (Original) Excellent service....
Great customer service!!
I have made many purchases & rented tools from this Home Depot. The staff have always been polite, knowledgeable, & very helpful. *****
Love this place for everything to fix up my fixer upper!
(Translated) Good price but 1h to make the bill. (Original) Bon prix mais 1h pour faire la facture.
They got what you need
Home depot gives your home needs a better place to being fulfilled.
I placed an online order for an item that was not in stock at the store and requested it be delivered to the store for pickup. Two weeks later I have no product, a charged credit card, 2 conversations with online customer service and an unsuccessful visit to the store. When you live out of town, you really hope that customer service can do their job and have a resolution for you without having to drive back and forth not knowing if you will get to pick up the item you have already paid for weeks before.
Super knowledgeable staff! I'm so grateful for all the help and advice. With such a great team in your corner any project is a piece of cake.
Great help by two outside employees near side walk slabs. Helped me load 8-94lb slabs into truck.
The customer service counter has not been very helpful two out of two times that I have asked a question. The first time was pre covid-19, and I was going to ask where something in the store was located. I walked up to the counter and the woman behind the counter put her hand up in my face to tell me to stop. She turned around and started having a conversation with another employee. So that time I walked away and found what I was looking for by wandering around. That was about a year ago. Today I went looking for some weatherstripping. The first person that greeted me at the door directed me somewhat close to where the weatherstripping was. I found it but didn't find exactly what I was looking for. I went to customer service to say I needed some help. The customer service employee was talking to a friend who was not working. So I guess I interrupted a conversation, and he wanted to get back to it. I tried to explain what I was looking for and he told me what aisle to go to. Okay... Let me try that again, I thought. So I said again what I needed and why I needed help. He he phoned over to someone in that department and said I should go back to the aisle and they would help me find it. One more time I said, "yes I've already looked over there. You don't carry it. I was hoping you could help me look online." To which he responded, "Yes you can buy things online." So I was pretty irritated by that point because I could tell that he was not listening to what I was saying. This is a problem. If you work at the customer service counter, listening to what someone is asking for is a pretty key still. I understand that sometimes people, including myself, are not always clear about what they're asking for or sure about how to ask for it. Maybe customer service at Home Depot needs a little bit more training on how to really listen to people. Or maybe it's just me and maybe I am better off just not going to Home Depot again. After that I went to Home Hardware. The guy I talked to listened to me and tried to help me problem-solve. Ultimately he sent me to Modern Doors in Comox, and they sorted me out in no time.
Wow! Pamela at the Courtenay Store has gone above and beyond with customer service, knowledgeable details that saved us money, calling us back promptly, helping with online orders and being firendly, efficient and an impressive multi-tasker. I was feeling customer service was heading out the window these days until Pamela renewed my faith in refreshing human interactions. Way to go Pamela!
Ok
Very helpful to find what I was looking for .
Hello...a big thank you to Ramandeep 100/101 from the Customer Service! I went shopping at the Home Depot. Loaded everything into the car closed the Backdoor and the key was inside. ???? I went back to the shop and the friendly saleswoman from the customer service helped me with everything! Thanks again to her..I appreciate her very much!
Service was good. Didn't have what I was looking for.
Friendly helpful staff.
Clean, organizer and Always someone near by to help find what you need!
(Translated) I like. The Klein tool section and the Milwaukee tools! (Original) J'aime bien. La section Klein tool et les outils Milwaukee !
Great range of products and really helpful staff.
I Just made it to this place in time before they closing. I nearly got run over by a fork lift as dude was flying by as I was taking my much needed filter up to pay for it. This happened twice. Once on the way back there and once on the way to the front. Becareful when they have closed! These guys are speedsters. I'm serious. They guys nearly hit me as I was rushing to get out at the last second. Warning ⚠️⚠️
A pretty good Hardware super store
Home Depot is like going to the movies with your best friend and their mom. You know they'd do their best to get you whatever you need and it's mostly about you having a good experience. At the end of the day, either way, you probably didn't pay for a movie.
Staff was helpful
Friendly and helpful.
Staff was very happy to help and I found more than I was looking for!
Excellent service. When they say they will beat competitor pricing, they mean it! Thanks Vanessa and Kristen!
Friendly staff for sure
Another trip to Home Depot to find a couple of reno items. Success! Always a bit nervous going shopping during this awful pandemic... but everyone, staff & customers, were playing safe. Staff was helpful pointing me to the right location. Found my stuff, was greeted by a very polite cashier. Done and done.
Low variety of building materials at this location.
Staff were quite friendly this evening.
Great Place! Good service! Helpful employees! On the floor and at Cash thank you Tess ????
WENT THERE TO CHECK SOME WASHERS FOR A BATH TUB FAUCET.
Very helpful staff and prompt service
Poor customer service..
I like to support the local companies when I can but the selection here is hard to beat and the prices a decent.
What can I say... I love DIY. A relaxing evening is browsing the lumber isles and playing with the display appliances :). The st albert location has always been good to deal with and friendly staff. The folks at the paint desk usually seem overwhelmed busy so if that's the kind of help you need, best to time your trip in off hours.
I can't rate them because they never answered the phone. I tried calling half dozen times.
Can find almost everything I need
Customer service is either fantastic or terrible. Depends on who you speak with. Some of the older staff, while they might (or might not) be knowledgeable in the department they work, can be really condesending to customers. Especially to female or younger customers. The garden department has always seemed to have the best staff though who actually are interested in helping.
Don't in appliances and Tracey in window coverings are a pleasure to do business with.
Good service
They have everything I need plus more!
Wish i could give this place 0 stars. Ordered a lawn mower through paypal. They said they would email when it is ready.....they didnt. Later got an email saying we dont have this product..i said it showed you have 1 in stock. They said that's the floor display, we don't sell that one, but he told me I could buy another one for more money. So they cancelled my order but then they charged me for the machine, when I call to have them reverse the charges it is impossible to get through. I have been on the phone for 2 hours and have not been able to get through. So I just decided to leave a Google review so nobody else makes the same mistake.....oh ya i drove down to Empress and picked one up...
(Translated) J had an exchange to do so at the counter of customer service I have had the pleasure of being served by Julie, great service, both as Sylvie, c is a whole team !!! Thank you again !! ???? (Original) J avais un échange a faire , donc au comptoir du service à la clientèle j ai eu le bonheur d être servis par Julie, super service, aussi les deux Sylvie, c est toute une équipe!!! Merci encore !!????
Great nursery. Good service from the associates.
Knowledgeable staff. Everything you can possibly need is at this store with the bonus of good people.
(Translated) Better price and better service than Rona and above all than Canac (Original) Meilleur prix et meilleur service que Rona et surtout que Canac
Laura got us through no problems.
I had a great experience, Ian in lumber helped me cut a piece of wood and was extremely helpful. Thanks Ian!
Know what you want, because asking is futile as resistance.
Clean and organized. Nice staff.
Older Gentlemen working in tool rentals was very rude and not helpful at all. Paint and flooring departments have always had great service though
(Translated) Always well correct (Original) Toujours ben correct
Ok customer service but some what knowledgeable staff
Very kind.
I really enjoyed myself here at the Home Depot today while doing my shopping. That staff is good, that selection is good, and that flashlight is bright they sell. Such a nice place, such a great shop. They could use a few more stalls in the bathroom though, cause if you gotta poop you don't have to wait so bloody long.
The staff usually just walk by you, but overall it's a great place to shop for the house.
Sarah in the appliance department gave us great service
Awesome store, lots of stuff but hard to find a staff member when you need help
Good ordered on line arrived 3 days
Such a nice store to shopp !! Just wow .
Best price on rotary sanders by far
Nice all
Love this store
Appliance dept very helpful determining which dishwasher brand is best.
Nice clean and very large store. Lots of product and accurate online inventory check. Can never find an employee for help unless you go to customer service. That's my only complaint.
Awesome that the Cornwall location has houseplants back. They have healthier plants then most. Staff are very friendly and helpful.
(Translated) It's always where I go when I need ... What more can I say ?? ;-) (Original) C'est toujours là que je vais quand j'ai besoin... Quoi dire de plus!?? ;-)
Good selection. Some lumber is not as straight as it could be but fair price and good return policy
Couldn't find anyone to help me. When i did find someone, he was very rude. Terrible customer service.
Very good
Amazing service by Kumar!! We are so very pleased with the way he handled our concerns and got the job done! Thank you so much!!
Got new lights and a replacement toilet had every thing I needed.
Nice little Home Depot, compared to the huge ones I'm used to. Nice staff and helpful with what I was looking for. Cashiers were very polite and had a real smile, which is a nice change????
Short on inventory. Clean store helpful staff.
(Translated) Good service and the prices are low also the payment differ for several months (Original) Bon service et les prix sont bas aussi le paiement différer sur plusieur mois
If i could give zero stars i would, i went into this store with my parents looking to purchase a new stove as our old one had stopped working. We went to the appliance section and asked the staff member there for some assistance he told on he would be with us in min he then sits and the desk playing on his phone then proceeds to chat with a coworker about someone missed him blah blah. At this point we have been waiting for 25 mins already he then tells us "Im. just gonna go help this customer here" as if we weren't customers and haven't been waiting for ages already so i went to customer service to complain she wasn't any help either so we took our patronage else were
Well distributed and organized, great deals and good customer service, parking easy acces to load wood and heavy items under roof, staff knowledgeable about the products and prompt to help.
Nothing more than twisted lumber and bad tools, what use to be a one stop store for even the less common tools has become a bad representation of every construction trade, and not a single helpful staff member available, other than fasteners and maybe paint I wont be back!
Our experience buying appliances at Home Depot (Fredericton) has been horrific. We purchased new appliances in August and the Fridge (Frigidaire) hasn't worked properly from Day 1. The fridge compartment freezes everything. Home Depot has absolved themselves from all responsiblity. We have lost hundreds of dollars in food. No compensation, no exchange or no return. We have been passed off to different repair services and still waiting for parts in December and have no idea when and if the parts will come in. Extremely disappointed in Home Depots part in this debacle.
Buy online, pickup at locker. Very innovative and revolutionary
Parenting Pro-tip: check out their kids workshops happening once a month and the whole week of March break too. They are fantastic. Also, the staff is friendly, welcoming, and helpful.
Always helpful staff, great store to browse
It's a home depot. Friendly staff , regular prices. No better than local guys. If you cut get it local go here
Great place, and very nice staff!
Always people there to help, super clean store and the shelves are always filled
Well layed out...Staff very helpful!
Marcello, an employee in the lumbar section, is an absolute joy! Home Depot is incredibly lucky to have such an amazing person working for them. Marcello is polite, knowledgeable, and hardworking with such a positive attitude!
Nice friendly place to shop if they don't have what you want they will try to get it
They escorted my hubby and our dog out of the store in the summer waston weighs 9 lbs being held his arms . He will never go there again
I have always enjoyed shopping at the home depot and this is a great location. I had all my tools stolen off a jobsite a few years ago and the amazing people at The Home Depot in courtenay gave me a bunch of free stuff and really good deals on the tools i purchased. I will always be greatful to the people at home depot.
The home depot. What more can be said, big box stores with home improvement tools. Helpful service can be found. One thing I would improve is the lumber department.. the bpt can often be hit or miss. You'll be picking through pieces for a bit to find the good ones.
Just purchased a thousand dollar toolbox with no help from the staff or store using my ample personal credit and resources. Their credit application process is convoluted and discriminatory towards students. The staff were unorganized and unhelpful in general, I was only able to secure the purchase after contacting management. The lady on the phone was terse and disrespectful regarding their credit program, not giving me time to update them or get more information. I feel preyed upon and confused by that whole process, and wonder if it will have repercussions on my reputation. I am soon to write my red seal and will likely be purchasing tools and equipment for years to come, but definitely never again from here.
Whatever you need for your project they have in stock at the best price. Their lumber is definitely straighter than most other lumber yards.
Always loved this store. It is hard to even think of something bad to write about how you are treated here. I would always go back every time I needed to.
(Translated) Very good . Personal service A1 (Original) Tres bien . Service personnel A1
So amazingly good
Perfect home improvement store
Good place to shop home reno's and repairs
Customer service not to my standers...do not try to please there customer to make a sale.when they deliver the items over price delivery charge and the do not take the old one away ..went somewhere else lower delivery charge and they took the old one away..same item lower price ,and very good customer service.
Very knowledgeable, friendly and helpful staff 4 stars only because i didn't find enough good deals
Always has what I need
It has everything a guy needs to prove his masculinity. Once an old guy thought I worked there even though I wasn't wearing an orange vest.
Not a reflection of the staff / customer service at this location. This is a general review of home depot dealing with suppliers who do not honor warranty or make warranty so incredibly difficult to deal with. I have had an absolute miserable time trying to get Ridgid to honor warranty on the ridgid products I have purchased over the years. We are talking a serious investment of money and I feel like Ridgid has no real concern for my satisfaction as a customer after my initial purchase. I have opted to give away my rigid tools to an associate and switch over to Milwaukee tools that I have purchased from a local smaller source with the understanding they will truly honor warranty. Home Depot has plenty of leverage with these manufacturers and I suggest you hold them accountable for honoring warranty and treating your clients as people and not a net loss accounting figure.
Home Depot is my way referred home supply and improvement store and the St. Catharines location is every bit as good as any other well managed and staffed location.
Staff is always friendly and helpful
The lockdowns have not closed the garden center. You can only catch covid 19 if you go in the stores
Always good. Friendly.
Had what I wanted in stock. Quick in and out.
Lady in flooring was awesome. Helped us in bath vanities, flooring and with questions about kitchen cabinets. Great service and friendly not rushed...
Needed help in lumber department. Knowledgeable, courteous and helpful. Always good experiences here.
Okay
Friendly service. I was not pleased that they do not stock appliances. Need to order and pay a delivery fee. No in store pickup.
Will not order curbside from here again... waited an hour for one can of paint. Others waited.just as long for there stuff. Ridiculous!!!
Someone had switched the product inside the box I bought for something of lesser value. The employees were extremely helpful and helped me exchange it right away. Thank you very much!
I needed help buying interior doors and Gordon and Dave L. were the best! They walked me through the process ensuring I got the right sizes and then helped choose the hinges and handles. THANKS so much I have never had to do this before and I was in a huge rush!
The place you even get a replacement for your lost wife....yes very good store and they usually carry what they say online( edit: may be due to covid staffs are less willing to help, sometimes reluctant to answer your questions, i hope they would rectify this trend soon!)
One of the biggest and best places in the city to shop for tools
The workers are happy to assist the customers, and quickly direct which aisle I should look for.
Try to get your husky tools warrantied there, total false advertising, they deny warranty and have terrible customer service, I'll never buy tools there again, and will never buy the made in china husky crap period! Staff has no idea what their talking about and treat customers terrible
We have had a very pleasant experience with the staff here, especially Drago, Shelagh, Shannon, Susan, Martin and Miles. They have have all been very helpful and went above and beyond in order to provide us with good service. Even though this was our first time visiting their store, Shannon and the others provided us with good advice and she accommodated our needs with packaging and shipping, as we had driven down from Yellowknife. We enjoyed shopping here and interacting with the friendly staff.
Unbelievable. Stopped in to get 8 sheets of plywood and cut to 5" strips for job site. Guy cutting did 1 single sheet and cut at a time. Refused to do 3 sheets ... says saw won't cut that many. Don't know how they would ever cut a 2 x 4. Made sure I knew was $1 per cut. Need this done 2-3 times per year on the road and all the other HD did in 1/3 of the time and cost. Absolutely pathetic. Useless attitude and this guy really thinks I believed him .... it's not about the money but the time and stupidity + thinking I bought his nonsense. Grow a brain. I despise being lied to. Never use this store.
The attendances were in great help
Great service they always have what I need
Great Service always have what the build needs????
Excellent, always a big help in getting the tools I need, the staff are awesome
(Translated) Great choice at a good price and courteous and friendly staff, well done (Original) Grand choix à bon prix et personnels courtois et avenants, bravo
I always find someone helpful.
Didn't have the exact color of stain I wanted. Processing order was slow. Busy I guess
Delivery was delivered to my old address by mistake. Situation was handled professionally and promptly by store manager issued refund for delivery charge.
Very good staff..sometimes your order will be delayed so make allowances
They always have what I need.
Good service
Good availability of products!
Only 3 stars a little harder to find help
All good but expensive on the world can't believe it thanks Mr Trudeau
Good service
Allen from hardware was by far the best employee there very helpful! Thank you Allen
Quick and easy with great service.
Terrible experience, I bought a drill/driver because on thier website it said it came with two batteries but it only had one in the case, I went to service and they brought the hardware associate over and he was totally unprofessional, miss print he said and would not honor thier own website!!! Just terrible.
Awsome customer service everyone there was so helpful
Awesome store. Amazing employees that are extremely helpful and patient with us. Thank you
Extremely slow curbside process! Why even stay open if you're going to allow customers to wait days for a curbside order... give your heads a shake.
Go to a different store. They sell bolts but not the nuts to go with them. Poor stocking decision. Staff of hardware section also uninformed as to what is carried or locations. Waste of time at this location.
They don't have a lot of sales, but the customer service is pretty solid. The curbside pickup for online orders (during COVID-19) has been excellent. They have a very good system down.
Good service overall. I find there’s always someone there that has the answer to your projects. It’s hard to find knowledgeable staff to help answer repair problems most places. The staff just point you to aisles which is not helpful. I like the staff that are able to fix your problems with an answer on how to
Great staff
They didnt have a very large selection of herbs. &they had flowers etc. Directly in the hot sun. wilt looking.
On the 3 July I was looking for bathroom Reno information, I came across Mike in the bath department. I would like to say that he above and beyond to make sure that I understood everything and ensure that I had everything for my shower! Thank you Mike!
Went in looking for a CFL with a GU24 socket. The associate in electrical really was helpful. After a search on he company computer, he steered me to equivalent LED bulbs which I had previously gave up looking for. They only cost a couple of extra dollars each too. Very pleased.
(Translated) Good center for Pro and amateurs in constructions, great choice in materials and machines. Good service. I recommend the center (Original) Bon centre pour Pro et amateurs en constructions, grand choix en matériaux et machines. Bon service. Je recommande le centre
Amazing home depot so close to the Yamaha dealership I just lie and say I'm going to the home depot but then i go to Yamaha instead!
From time to time, this home depot operates with self-checkout as the only option.
I'm not sure what happened to this store but when Phil was at the Building centre pro help desk, it was the best place to shop for materials to build. Lately the staff they had there have been unwelcoming, un-interested and unhelpful. It's three separate times, three different ladies that are put there too. We spend up to 15k a year sometimes on business related purchases and other personal purchases. We went there the other day to purchase almost 1200$ of OSB material and asked for help to load the material on our truck. The lady at the front told us to "load it ourselves". As if hauling 30+ full sized boards onto the cart would be "easy peasy". Either way, after hauling 12+ boards onto the cart and realizing that not only was it tedious and back breaking work, we'd have to haul it the other way to the truck. We gave up and spent only $400. A simple forklift would have saved time and gotten us out of the store faster than lugging it by hand. Sorry to have bothered the lady at the Pro Desk, she's obviously too busy.... The place hasn't been the same ever since Phil left. Won't be going there unless there's something that's exclusively home depot now.
Great staff very knowledgeable and helpful, Ben B on the contractor desk is great to deal with
Friendly door greeters..guided me to what I was looking for..sadly all out of stock..store wasnt busy.
(Translated) Very good service (Original) Très bon service
The gentleman who helped me in the wood department, was amazing he is training I can't remember his name but I will definitely be back to you store just because if him. Keep up the great work
Love this place, Why? Because it's a 7 out of 10. Placed beside Andrew Sheret, Home hardware, and Windsor Plywood it looks pretty good, they are all 4's.
Has decent selection. Hard to find anyone truly knowledgeable. Have to really watch and compare your prices.
Good service and quality hardware.
YEE. Jim was there to answer any of my questions on tools. Didn't have anything I was looking for but he went out of his way to look into it for me, without a hastle. Professional service. Guy needs a pay raise.
Help for sure. Only missing one of my items I was looking for
Staff were helpful and friendly. Not much left in the garden center, but we did go away with what we went there for.
(Translated) Everything for renovation (Original) De tout pour rénovation
They had just what we were looking for and staff very helpful.
(Translated) Of all (Original) De tout
I love home depot. Its a fantastic store. So many ideas and new products.
Ordered some siding for a repair and I was able to find a match for what I needed and when I ordered it I arranged for delivery of the 12' long pieces because I do not own a 12' long truck (makes perfect sense). Fast forward a couple of weeks my product arrived at the store and now they are wanting me to pay $60 to have it delivered because they say it wasn't arranged.
Curbside pickup was a breeze. I was leery of the text message pickup system however, it was a very simple 4 steps and my order was in my car within 5 minutes. Very friendly experience.
Had what we needed. Staff were happy to help find stuff and made a point of watching out for lost shoppers trying to find what they came in for.
I've complained before and I'll say it again, you could walk all day in this store and still not get an offer for help finding anything.
Not enough employees after 5. Knowledgeable staff is a must after 5
Decent selection of plumbing fittings
I like Home Depot. I think it's great that they are pet friendly. Too bad there isn't more places pet friendly.
Excellent customer service
Easy to find stuff
Hit or miss with employees when it come to help finding where stuff is, their online inventory greatly differs from what's in the store.
What youd expect of a home depot. Their pick up options are very slow however so expect a bit of a wait
I wasnt even there, still managed to get the notifcation, ty home depot
Cool stuff and decent service.
Excellent. Mark brought my bed frame out to my vehicle and loaded it for me. I will certainly order on line, again, with Home Depot, St. Albert.
Ches was a great help. He researched, explained and answered all my questions about a microwave I was interested in buying. He was very kind, helpful and friendly. Thank you Ches for making it a great shopping experience.
Tran at home depot Red Deer is among the best sales representatives. He always help and assist customers no matter how busy he is. A gold star to Tran!
Someone is always available to help if you need it. Good prices. Large selection.
It was remarkable
I was going for plywood that needed cutting. Was slow at first as the fellow was serving another customer. When he did come I appreciated his 1st rate care and expertise in cutting to the 1/16 inch accuracy. Well done!@
Most staff are helpful. Some should do more homework and others could use a course in customer relations.
Excellent service ????
(Translated) The pro service is just unsurpassed (Original) Le service pro est juste insurpassable
Great place to go for home and DIY projects.
Good selection. Fair prices.
Wood is always horribly warped.
Come here often to buy tools and supplies. The store is well laid out and the staff is helpful and friendly.
Expensive right now!
Great service helped me load my van
Was served by Connors in lumber and he went above the bar to offer exceptional customer service! Promote this boy he's going to be a CEO of some company, why not home depot!!!!
Worst experience ever. Went in with a supplies list and got bounced around from person to person just trying to get a quote.. No one seemed to know what they were talking about.. all we wanted was lumber for a baby barn.. they told us to load our own lumber ???? I was goig to.leave with nothing and then Bob in the lumber department saved the day.. that man deserves a raise . He helped us with everything and helped us get out the door after two hours( whos paying for those lost hours )and so much frustration. Thanks Bob and to the rest of the employees at home depot thanks for nothing ..
DIY projects will find this place a must visit. Expansive place sometimes hard to find what you need because of it's size but staff will help.
Great service in the paint department
Great service
Jim was very helpful helping me find what I needed
It's got everything you need for small to large projects. Staff is helpful and pretty knowledgeable.
It is always hit and miss in terms of knowledgeable staff. Some are fantastic and helpful, some seem annoyed to even be asked for help.
Home Depot used to be good in terms of Customer service. There are not enough people on the Floor to help finding anything or answer questions.
Not much for in electrical department
The young man in the electrical department was very helpful.
Normally this place is a nightmare if you need help. Yesterday however was a completely different experience. I had to find an attachment for a portable a/c unit. I had to ask for help twice and recieved prompt responses. Turns out I didnt need a part after all. The man who came to speak with me about it was knowledgeable and put me on a much easier path to solve my issue.
Staff always helpful and friendly
Did a great job for being so understaffed. And due to the under-staffing situation most if the sale signs were not taken down and they still gave'em to me. Yeee Hahah!
Hard to find sales people. Home Depot has staff running around changing prices as you shop. I went in to buy a table saw. The day before the regular price was 499. The next day the price for the same saw was a new regular price of 699. Not the best business practice. Buy stuff only on sale and even then watch the prices. They will cheat you if they can. The products are good but their scruples are questionable.
They have lots for your home.. from home renovations to home decors. The staff is very helpfull and nice. Lots of parking around Westmount mall.
With all respect i just come here as theres not much where to go, the service is awful!!
Good place, good selection, found what I was looking for.
(Translated) Condescending attitude, long long long le Service! (Original) Attitude condescendante, long long long le Service!
Super friendly staff.. amazing and helpful quick efficient service
Love this place. Had a 4x8 sheet of plywood cut down free of charge. Nice clean cut, better than competitors. Always helpful staff and loads of quantity and quality products.
The Westmount location is a nice, clean store. It may not have the same selection as some of the larger stores, but the essentials are here.
Good curb side experience
Serious issues with appliance install. Finally got resolved after 3 trips to store and much frustration. Wont buy appliances there again
Good place to shop
For some reason there was plenty of customer helpers. Found what I was looking for in minutes. Very impressed
Friendly and good service
I am genuinely confused about the bad reviews around service. I have only experienced great service. Love the hassel free return policy and appreciate that the staff are actually trained about the products that are carried in the store.
Not enough employees working kitchen area..1 employee helping a customer. 2 other ladies in appliances were on their computers..we waited around for 20 minutes and left..during these tough times you think a business would be going out of their way to keep customers happy
I got most of the things I was looking for but weather stripping for doors was a slim selection but it is the season
Great staff! Great products! Consistent with other Home Depot Stores.
Home Depot
Helpful staff . unfortunately didn't have the ceiling fan I was looking for.Had bought the other one 2 or 3 years ago.
All around best place for quality tools !
Like any other store of this type. Service is usually good once you can get someone's attention.
When you rent something becarefull these guys will ripe you off.... Don't be a victim like me
John in appliances very courteous attentive knowledgeable exemplary employee.
Not happy
Great for workers always seem to have the need requirement
Helpful, they have what you need.
We tried to purchase microwave. I called at least five times. No answer called again and left message. No one called back. Called polo park store spoke to someone right away she ordered it and we received it last Friday. Great service
Great personal help to decide on door latches
We recently move in town, need to buy appliances ,i had little knowledge of it, but Donna Cooper at appliances section made it so easy for me ,she isvery professional and polite as i was company with my kids . We are very thankful to help us making a good choice . Thankyou Donna
Heidi who works in this store is absolutely amazing. Hands down the best (and one of the only) good customer service experiences I've had at Home Depot. Heidi went above and beyond anything she needed to do in order to help us get the flooring we had looked for at 3 other Home Depots (who all said they had the amount we needed yet no one could find it for us). Will drive from London to Woodstock just to deal with her in the future.
We went to the store and asked specifically if we can paint our vinyl sidings and the associate pointed out their most expensive paint on the floor, even pointed out the writing on the can that it’s for vinyl sidings; but didn’t give us any warning at all. After we painted, our sidings got destroyed, with no money to fix it, my husband and I climbed on a ladder to nail them (which should not be) on a very windy afternoon just to hold them from flying away. We made a claim at Home Depot and their insurance handled the claim very slowly and denied our claim after because they said that it’s not the associate’s fault as we didn’t ask for advice on color, which they claimed that destroyed the sidings. With no choice and no assistance from Home Depot (Red deer), we’ll be indebt just to fix the sidings. Read the fine print of the products you’re buying and just don’t rely on the associate’s advice. It might save you thousands of dollars.
Very few knowledgable or helpful staff.
Friendly staff good prices and its easy to find what your looking for
I ordered a shower bar online for curbside pickup and the money was immediately deducted from my account but I never got a confirmation email and I have yet to get a call that my product is ready for pickup. I had my cousin stop in same day to pick one up as I couldn’t wait and I gave him a screenshot of the exact aisle and bay location of the product and that there were 8 in stock. He went there and was unable to locate it and three staff looked at the same spot and said nope it’s not there and walked away without looking into where or if there may be any. He left frustrated. I called customer service today (five days later) and because I never received a confirmation email, I did not have an order number so they could not look it up for me that way and even when I provided the phone number and email I used to order, they still could not find it. I was informed that I will have to email proof I paid through my bank to a separate email and if I can sufficiently prove that I paid and never got it, then they will refund within 48 hours. How do they expect people to shop there online, curbside pick up or in person if they have no clue what they do or don’t have in inventory? Other companies pivoted in a week to provide stellar service to customers during Covid but Home Depot has only gotten worse as their inventory system gets more and more snarled.
Great Home Depot. Friendly staff and well organized.
Lazy staff. Can't be bothered to show you where stuff is located they just point you to a general direction then disappear when you go back for additional help. Pleased to say HD did get back to me on twitter and took my comments seriously. Changed rating accordingly.
(Translated) The clerk was very courteous. (Original) Le commis à été très courtois.
Shana was very helpful to me she knows her stuff good worker
Staff are always friendly, the store is always well organized, and the washrooms are the cleanest on the island.
Great prices helpful staff
Every time I have called this store to order something over the last little while the costumer service people who answer the phone are incredibly rude and short. Like it pains them to actually help people. I would rather order from somewhere else then have to deal with this.
Easy parking. Good selections. Friendly staff
I was in London doing errands so I thought I would go into home Depot for some items. They didn't have the product I needed and when I asked about items it took a few people to go threw. Before I got a answer. So drove to the Woodstock store which I new it would have the items in the store and I wouldn't have to speak to multiple people. There not perfect but who is. Enjoy shopping there.
Object we were looking for was easy to find and the staff were helpful and friendly.
Horrible. The assistant manager Amanda is a total hag. Avoid at all costs.
Wade at the pro desk is awesome!
Found what I was looking for. Customer service desk wouldn't help me before they moved a refund in front of me. Rude behavior shouldn't be tolerated.
variety of items easy to navigate.
Friendly people, great service!
Try and find somebody
Very helpful and knowledgable salesman in the appliance department.
Had awesome service! Went in looking at samples of paint and learned some stuff about it!
Lots of staff standing around talking to each other, not looking to help customers!!
Nice store ,lots Of products
Bad kid service
Great hardware store, good selection of items very helpful workers, love home depot.
You find everything youneed
The staff in outside furniture was very helpful and informative and very pleasant thank you
Store could be a little more organized. Staff is friendly and willing to help
Went looking for an air pump which they have in stock yet they had no idea where they were located. I asked for help and was sent to the other end of the store. I gave up and went to Canadian Tire. They had it in stock along with which aisle it was in.
Always have what I want
(Translated) Great service (Original) Super service
(Translated) I found everything I needed and more! ???????? (Original) J'ai trouvé, tout ce que j'avais besoin et plus ! ????????
I went to the garden centre and they had everything I needed even this late in the season and the mums were quite beautiful.
Love Home Depot, great selection of power tools and nice people.
Do not understand why they insist on calling this a pro desk, it is a glorified name for clerk. They do not compete with their prices but state their prices are lower than the competition's. I would check that out, in addition to that I have been given I correct information on 4/5 deck boards. Pro? Really....
Bought a Milwakee tool box here at the Moncton store and the service was great....447 lbs and the boys Lloyd, Chris, Trevor and JC teamed up and slid that baby right onto my RAV 4 from the forklift! Great Job guys...but especially to Lloyd who help us with several things leading up to the purchase...Great team work and customer service!
This is a great home depot . Have been going here since it opened 10 years or so ago . The staff and management are phenomenal and well trained .
The staff at the appliance dept was so attentive and very patient. He took his time to solve all the issues and concerns that I had. Excellent service, sir and thank you Richard O.
(Translated) Hardware (Original) Quincaillerie
what can I say, It's Home Depot LOL it's one of my favorite places to go shopping and now it's open again yay!
Love this place. Huge selection, friendly and helpful staff. Prices are great for the most part.
Great service today!
I called the North Bay store today and spoke to a female associate in appliances. There was a dishwasher on clearance that I wanted to buy for my daughter for Christmas and we would pick it up at the store right after Christmas. She said no we had to get it out of the store within 48 hours. I told her that I bought all new appliances at home depot in ottawa and that store stored them for a couple months until I moved in. She said they must have been in a warehouse. I replied no I had bought a clearance fridge which they stored in the back of the store. She said north bay only has a small back storage area and they can't do that. Very poor customer service and different rules for different stores.
Great customer service thank you
The staff was very helpful and I find everything I was looking for
Excellant
Big selection but hard to find someone to help but once you fo find someone they do their very best to help.
I generally have no problems at Home Depot, but I was quite unhappy with the service I received today. I asked for assistance with baseboards, and the associate told me he was going on break but would try to find someone to help. That took about 5 minutes. Then I waited another 10 minutes. Another associate noticed me and radioed someone to come assist me. Nothing. Ten minutes later, he walked by and asked if anyone had been by to help me. He then radioed a manager to page someone to come to the aisle I was at. There was no overhead page; I waited another 5-10 minutes, then left. It was a huge waste of my time. I understand that it can be busy, but please be upfront and say “it’ll take about 20 minutes,” instead of leaving a customer to stand around and get irritated. Also, as a side note, it’s best if your male employees do not call women in their late thirties, “young lady.”
Staff was great being disabled they have the electric carts. The lady scanned and packed my purchases. They helped me find everything.
I placed an order online and everything you could imagine that could go wrong did! (Order placed over a month ago and still unresolved) The issue was not caused by the store but the staff at this location were fantastic in handling my concerns. They were patient and professional. The manager Jeff was great, patient, understanding and went above and beyond by hand cutting our wood for us to help us save timewith our assembly. He clearly leads by example by providing great service and being hands on with his team. Thanks Jeff and team!
Helpful fellow at the paint desk was able to match the colour of a tiny little paint chip I had. Thanks!
Helpful staff
Just the place for a guy to go
Great service Great people Great products
Helpful staff in paint and keys, found everything I was looking for, including a conversation on bathroom colours with the cashier.
Staff is friendly. Selection is like any other home depot
Staff is very helpful! I shop here often and I am always leaving happy and with more than I expected!
Right hardware. Friendly helpful staff.
Great help from Mike LeBlanc and a gentleman who helped me load my car
Great place to shop
This home depot is great, whomever does the hiring keep it up, your employees are amazing.
Curbside pick up at the store seems to work with minimal person to person contact l had no problem.. Curbside area parking area spots are all numbered. When arriving there you click your e mail message on the phone that you have arrived and what number you are parked in. Store staff will then bring out the purchase and confirm your identity and they will put in the car/truck/van.
Easy returns
Customer service and attention to detail is lacking, our visit to Home Depot was not good.
(Translated) I had kitchen cabinets installed. Several doors do not line up. Mourn them because they will wear you out. No way to be satisfied! (Original) J'ai fait installer des armoires de cuisine. Plusieurs portes ne s'alignent pas. Faites-en votre deuil car ils vous auront à l'usure.. Pas moyen d'avoir satisfaction!
Still can't remember her name in paint but she is an amazing help last night and today she gave me the best customer service I've had in a very long time. Extremely helpful and even helped me in paint color choices and the one today matched my other paint perfectly. It's so nice to have someone know how to treat there customers. Could not say enough good things about her.
I came here looking for some parts to fix my faucet in the kitchen. The team member in the plumbing section was super friendly and helpful.
Overall this store is decent, I can usually find what I'm looking for. The only time I get frustrated is when trying to find an employee for help, its a huge store and sometimes I have to look around for awhile to find anyone. However, I have had a few really good experiences here. I was recently upset about some uninformed advice that an associate gave me, causing me to have to make a return trip to the store which cost me approximately $50 in gas and time (I don't live or work close by). I did make a complaint to one of the managers, she did what was within her power to compensate me for the situation- I was very appreciative of her empathy for my small business. I believe her name started with an L, she was called down to customer service to help me. On another occasion, an associate or manager in the tools department helped me to find a worklight that I was looking for, and even discounted it for me for my wait, and also because he knew that the price was being reduced in the next few days. I was very pleased with his honesty and kindness. Thanks!
Helped me find what I was looking for, very friendly staff
Super easy to find things with people that are very helpful and always willing to help you find whatever it is your looking for, haven't had a hard time getting help here for a very long time.
Not a great experience. We were shopping for tile and found limited selection when we finally found something we could use the so called works scurried away and hid like mice. Even after several requests for help to load the tile and thin set no one showed. If you find yourself shopping there and ask for help don't be surprised if the associate laughs and scurries away or just doesn't show up
I spend 10,000 of thousands at this location they wasted over an hour of my time standing at the till waiting for them to figure out there systems.
Perfect place. Appliance Showroom Free Wifi Home Depot Van rental Key Cutting Kitchen Showroom Outdoor Garden Center Propane Exchange Tool Rental Very very very professional staff. Thank you Jennifer for your support about paint area.
We are trying to purchase a air conditioner from their business. But cant connect to them through a rediculous call wait period.
Well not knowing where to find what I was looking for I asked the first person that I seen and couldn't have picked a better person. She scanned the item that I had already bought and pointed me in the right direction. Found what I was looking for no problem. I also used the washroom and it was very clean inside. Great service thank you very much.
The store had what I needed at a reasonable price.
the store people are sooooooooooo RUDE, you would get better service from a chimpanzee at the zoo........ customer service is NOT their strong point....i only shop here when i know the product i want because if you require service there is none,, When i need to order anything i now go to Rona..
Service was Excellent as always
Love this store
They had some plywood that wasn't $100 per sheet.
Almost everything one needs
Just bought stuff for fixing house and making bed in van
Always a great place to support an American company
Myles at Crossroads in Electrical was fantastically helpful! I didnt have to circle the store aimlessly for an hour before I caught the right staff's eye, he ask me how he could help! Thank you thank you Myles!
friendly staff and price was great
I was looking for CIL Decorative Bark Chips to cover my backyard. I found the last 3 bags but needed 12. Staff were very helpful and checked stock to find more and then brought the 9 bags to me at the checkout. Thanks to the Home Depot staff, my backyard looks amazing!
Staff wasn't very helpful. We had large pieces of plywood to haul out and no help given. Got attitude from the cashier as well.
Not had good experiences
Stopped in our local home depot today and have couple comments , we walked in looking for an item and didn't see it so we stopped where 2 employees were talking , one asking the other where something was and didn't bother to acknowledge us standing there waiting to ask one of them a question rather just ignored us and proceeded on their way, on top of that when we finally found someone to ask about the item we wanted we were told they didn't have it even though the website said the day before they had some in store stock but now nothing , very disappointing experience to say the least! Just maybe someone from Home Depot will see this and try to correct our experience someway !!
The best place in Halifax to find "most" everything you need. Certainly the straightest lumber.
Bought a new dishwasher great and friendly services
My service was excellent. Very friendly knowledgeable people.
Short stop for some hardware. Friendly staff
Dont have cashiers on anymore. Self -serve line only. I think that's disgusting! Can't get people to help u in the store or at the checkout! HEY LOWE'S U JUST GOT A NEW CUSTOMER!!!! Absolutely disgusted!
Great service! Have only shopped here once but it was memorable in a good way. Employee went above and beyond to be of assistance and even insisted on having my item carried out to my car. Appreciated!
It is fine. A typical Home Depot. Not a fan of the newer entrance/exit set up. If your car is close by entering it sure want be exiting. Liked it much better before especially on a rainy day.
(Translated) The older staff are generally much helpful and outgoing than the younger ones who always seem to be bothered. I say in general because there are exceptions. At the independent checkout, 2 young girls are in the moon and do not ask us if they can help us ... we did not know how to enter an article in multiple copies. We apologized for bothering them to get the information. Good quality products and good prices. (Original) Le personnel plus âgé est en général beaucoup serviable et avenant que les plus jeunes qu'on a toujours l'impression de déranger. Je dis bien en général car, il y a des exceptions. À la caisse autonome, 2 jeunes filles sont dans la lune et ne nous demande pas si elles peuvent nous aider...nous ne savions pas comment entrer un article en plusieurs exemplaires. Nous nous sommes excusé de les déranger pour avoir l'information. Produits de Bonne qualité et bons prix.
lowsy service twice and on phone once
Had what I needed with minimal searching
Ok
Great service
I wasn't impressed with the garden centre variety.
Do it yourselfers buy a lot of stuff and bring a lot of it back .in the end yes we r indicisive but we still spend a lot of money. Home depot shows a lot of patience in that they always accept returns from my experiance .admittatly i dont always trust their personalls advice .u can kinda tell when the person knows what they r talking about .sometimes they do and sometimes they dont.overall i really like the store and its selection for homebuilding supplies
I am here every day for materials
Staff in the paint department were so helpful! I didn't have a clue what I needed but thanks to them I'm all set up to get my painting project done. A+ Woodstock home Depot!
Not bad. Has a little of everything. Close to the 102 highway.
Always good there. Very well run and organized.
All the staff were very approachable, friendly and knowledgeable.
Great place to buy tools and supplies.
Great service. The staff was very helpful.
Staff usually friendly and knowledgeable, stock was low and I did not get what I was looking for. I found it at Kent.
More product choices than anywhere else.
Bought things for Christmas
Best price around on most materials
Nice selection of plants at good prices in garden center.
Pretty much every other retailer should take notes on how Home Depot treats customers.
Had an issue when holding a tollbox for pickup- management ordered a new one and made it right. Thanks you
The most unorganized department store I've ever been to. Things that say they are in stock never are, they have told me on multiple occasions the saws down and cant cut anything, no one answers the phones in any department so you cant even call ahead to ask if somethings in stock or if their equipment is working. It's had the same management for years and clearly thats the issue. I asked where the drywall mud was last trip and was told "probably with the drywall" by a associate on the floor. Only to be walked over to the shelf where there wasn't any left.
Horrible customer service. I don't understand the point of employees who do not do their job. Why have a phone number if noone ever picks up... Why have staff that won't look in overstock for a product for you when they show stock. Employee blatently lied that it was on a truck. Stock has been the same for weeks. Useless store unlessyou self serve. I would give 0 stars if possible. Needs serious changes here. Go to the Dartmouth location. Once a guy in plumbing helped me there....
Super helpful staff
Typical home depot. Lots of stock
We get all our stuff there very good service
Avoid the project team at this store. Horrible customer service. Communication is horrific. They’re unable to control vendors who mislead their customers. Delayed project by not staying on top of things. Then called backing up the vendor. Didn’t take blame for not sending PO number on time or sending critical info to the vendor. Either them or the vendor is deceitful. Either way, go to another LOCAL CANADIAN company.
In and out in 10 minutes...the staff very helpful....i got what I needed
Go to place for home renovations
Big store with lots of inventory
This is favourite home depot. They have done a great job, staying organized during the pandemic and getting customers their orders in a reasonable time frame.
Can't complain had a big return and they took care of me and gave me the right stuff to do the job
Great place to pick up supply's for big and small projects. Employees do a great job of helping you find what you need.
It was a bit difficult to find someone knowledgeable to help.
Our thermostat died and we ordered and prepaid for it .we would have gone to pick it up curb side and installed it ourselves . It has been cold and damp and my husband is 78 we are both feeling the cold and spent the night freezing we ordered it yesterday morning and have been on hold on the phone for over an hour this morning . If they can guarantee 3 hour delivery for loads of paint or construction stuff why does it take over 30 hrs to grab a thermostat off a shelf and put it by a door for a customer pickup ?
This rating would be four stars if they had more customer service. Most staff are pretty helpful although not always very knowledgeable about their products. They have most of what you need for materials, tools etc. BUT it is nearly impossible to find someone to help you. Also, during Covid 19 they took 3 days to fulfill an order of small tools that were in stock and waited 20 minutes on the phone to inquire about it. Princess Auto was fulfilling orders for curbside pickup in about 1/2 an hour.
The staff very helpful
Useless staff when we asked for help the old man said he was going home and did nothing assistant manager offered us half price on a tube of dried out caulking. Canadian tire next door is getting my business
The price of nails and screws here is ridiculous, get the bulk ones at Home Hardware
Very experienced with issues concerning paint
Employees exceptionally helpful
You almost bet you will forget something. 9 out 10 times they have what you are looking for
One of the associates that helped us was amazing and so friendly
The worst homedepot ever. The workers are un educated, and half the staff dobt know where to find stuff or they run and hide when a customer wants to talk. Ps the curb side pick up is unrealistic over 4 days wait.... get it together ppl
Very nice lots of great stuff
Awesome services
Always have what I want very pleased
(Translated) No Christmas decoration much !!! No one came to see if I needed disappointed service !!! (Original) Pas bcp de déco de noël !!! Pas personne est venu voir si j'avais besoin déçu du service!!!
Seemed a little disorganized at the curb side pick up that day.
Great service, great store.
not worth your $ on hold for 1/2 hr and no one to help
Great place for construction supplies.
Fair pricing on tools I needed, but very difficult to find a knowledgeable clerk to answer some questions.
Absolutely the worst customer service ever! The sales lady ordered a generac generator we paid cash! 5400$ and called us a week later that they don’t sell the generator in store. It will be weeks to get our cash back!!! They offered a credit card lmao as if I would ever order anything again. Wow is all I can say never ever again will I go there and I will be calling generac directly to stop there scam!!!!!!
Had exactly what I was looking for..????
One star is the lowest rating they'll let me give them. Ordered a product online with three in stock according to their website. Waited a whole day for the email telling me my order was ready for pickup. Spent an hour on hold (so far) apparently the product isn't in stock and they can't figure out how to cancel the order. It would have been nice of them to let me know they were out of stock after I placed the order. (Update: after getting tired of being on hold I hung up. Not 2 hours later they magically got my order ready.)
J’ai eu un excellent service. J’avais un problème et merci à l’employée Sylvie en électricité m’a aidé à mon entière satisfaction. Je recommande amplement Home Dépôt. Personnel souriant, magasin super propre. Merci
In gardec centre 1 til open
Excellent service
Great place to shop... was helped to find what I was looking for and continued on my way......
Great place to shop.
Gave them our money for a curbside pick up and it will take 3 days to get out order. Thats 3 days of them having our money with no product in our hands. This is pathetic. And the lady I talked to on the phone regarding this was rude, ignorant and very unprofessional. Not impressed, they have our money and apparently we are at their mercy when they decide to give us the product we bought.
Great customer service. Was greeted at the door to see if I might need help finding anything.
This has to be one of my husband's favorite places.
Garden centre is open. Great staff. And they have most of the stuff you need for the garden.
Friendly and very helpful staff.
The dark haired lady who works in paint is amazing to deal with! 5 stars for her⭐⭐⭐⭐⭐
Hi I had no service at the Halifax Home Depot this morning Went in to exchange a saw chain I bought yesterday wheseas I live an hour away i decided to get help to make sure I bought the right Chain this time I waited about 5 minutes and than went to The plaint departement and talked to an older lady about finding someone to help me She went go of her way to find someone and told me help will be coming I waited another 20 MINUTES with no help I left and way to JOHN DEERE down the road I was there no longer than 5 minutes and got what I wanted . Poor Service Really No Service - Kent looks a lot better now
Awesome service
(Translated) We had the chance to meet Michel, an elderly clerk who loves his work and helping clients. His experience is great and his sharing is very professional. With you, we don't have the impression that we are disturbing when we ask for information. (Original) Nous avons eu la chance de rencontrer Michel, un commis d' un certain age qui adore son fravail et aider les clients. Son expérience est grande et son partage est très professionnel. Chez vous on a pas l'impression qu'on dérange quand on demande des informations.☺
Great helpful staff
Always find helpful folks ar Cornwall Home Depot. Today was buzzing with spring shoppers.
Always helpful staff. And rarely leave without what I needed.
(Translated) You can find everything there (Original) On y trouve de tout
Staff were very friendly and helpful
Always the best service. They have anything your looking for and can answer almost any questions you may have
Unfortunately curbside pickup took a very long time.
Don’t rent from these guys! Old, broken equipment that doesn’t work but they still charge you. Shameless! You can’t test a spray painter. Sam doesn’t care, just cites some fine print that I want provided. Awful!
Huge store with helpful employees
Found everything that was needed however why are customers exiting the store at the pick up area where trucks are backing in to get their supplies. Although we have to practice social distancing this is an accident waiting to happen.
(Translated) Many difficulties to honor the lifetime warranty of their famous Husky tools lifetime warranty I am still in the process of but the store did not serve me very well concerning the warranty of my tools (Original) Beaucoup de difficultés a faire honoré la garantie a vie de leur fameux outils Husky garantie a vie je suis toujours en démarche pour mais le magasin ne ma pas super bien servi concernant la garantie de mon outils
If you know what you're looking for this Home Depot is great. If you have to ask for assistance, good luck finding someone who has any knowledge what so ever. Specifically in specialty areas like the windows and doors where you'd think you would encounter employees who know a thing or 2 or at least knows how to work the computer system. It's very frustrating.
Good metal holders real Christmas tree
As always; lots of stock of all the things we need to do what's needed on the job.
Always more expensive! When will I learn to stop wasting gas.
Curbside pickup is fast and friendly. The staff in the garden center were very helpful in finding what I needed and getting me on my way quickly.
Store is nice, most staff is friendly, had a issue with our dishwasher and they didnt help
No LG warranty service in the Atlantic Canada provinces. My wife and I bought a $3,000.00 LG fridge from Home Depot in July 2016. The fridge worked very well for a few weeks, then started making a very loud noise. We called the company that handles warranty service for LG, and they will not work on LG appliances under LG warranty, because LG does not pay their bills. They will do extended warranty service on LG products because it is another company that honours the warranty and are in good standing with the service company. LG did tell us that there is a company that does service and for us to contact them, but they are located in the 519 area code. We told LG that that service company probably would not want to drive from south-western Ontario to do a service call. So, there is NO ONE at this point who will do LG warranty service in the Atlantic Canada provinces. Home Depot Canada is aware of this fact, yet they continue to sell LG products. LG did tell us that they will replace the fridge, but to date, that hasn't happened, so we have to assume that was said to shut us up. Update: On October 26, LG sent my wife an email asking for all the information from us that they had asked many weeks earlier, such as the receipt from when we purchased the fridge, etc.. So we assume that they are going to pretend that they don't have our information to delay this even further. We spent $7,000.00 on appliances at Home Depot with the majority of that spent on LG appliances when we moved to NB from Ontario in the past year. Never again. Our spending at Home Depot has ceased. Our buying LG products has ceased. We will be pleased to update this immediately should LG honour their offer. Update: mid October 2016....LG claims it is going to send an RGA by email to Home Depot for their cost of the fridge, authorizing them to collect the defective fridge and supply us with any other fridge of our choosing. As of the second week of November, nothing has taken place. I guess those emails apparently are slower than snail mail. Update: November 26, 2016.....Home Depot in Saint John has received an RGA from LG to replace the fridge on November 29, 2016. Update: November 29,2016......Home Depot does NOT have a replacement fridge on it's schedule for us today. Update: December 2,2016.......A replacement fridge was delivered and set up and the previous fridge taken away. The new fridge is quiet and works well. The delivery people were polite, quick and efficient. Thank you LG and Home Depot.
Never had a bad experience at Home Depot. Staff is always helpful and returns if necessary are no hassle.
Started painting rooms in our new home, no idea what to look for. Kent (the employee) was very knowledgeable and helpful. We couldn't be happier with the choices he helped us make as well as saving us a couple bucks. Keep up the great work!
Friendly staff, clean and lots of selection
Clean store, very organized, isles are labeled for easy navigation. Great staff.
Great selection
Placed an order online for pick up, site says there may be some delays due to high volume, not surprised, but what they fail to say is the delay will most likely be 2-3 days. Had to find that out by calling. So can't fix anything for 2-3 days,
Apparently during Covid it is ok to give bad customers service according to manager Steve - my bad - sorry it took time out of your day.
People were rude, and unhelpful. I left empty handed, and wont be returning. That place is a joke. I was there, and waited 20 minutes for an above the range microwave.
(Translated) A lot of choices (Original) Beaucoup de choix
(Translated) Always good service and answers to my questions. These two qualities set them apart from the competition in my opinion. (Original) Toujours du bon service et des réponses à mes questions. Ce sont ces deux qualités qui les démarquent de la compétition selon moi.
I was greeted at the door, staff was super nice, a guy named Nat went out of his way to show me around the store in search for my odd request.
Good place to shop for work pouch accessories.????
This is my go to for all my home reno materials. Most of the staff at this store is pretty good every once in awhile you get someone that doesn't have a clue but I usually have a pretty positive experience at this location. The store is layed out in a way that makes everything easy to find and you never have to go looking for someone when you need help as they are usually very diligent at asking you if your finding what you need etc... The new parking lot has great parking for commercial vehicles with The extra wide angled spots close to the loading doors. Washrooms are always clean. I do wish they kept more of the lumber carts inside the store instead of outside especially in the winter.
Easy to shop there and staff is helpful
Hey what's up with you and your family
Had better experiences in paint department and with other associates. Please go to the Dartmouth location, they're much more helpful and accommodating. We've been visiting Home Depot a lot lately and always have poor experience at the Halifax location. Went to buy the RIDGID 18V OCTANE 1/4 Sheet Sander which is supposed to come with the free battery starter pack. The starter pack was not scanning as free and the cashier, manager and another associate all told us that we picked the wrong product in a very condescending tone. I was sure it was the right product and even checked online. The associate then told us the product is out of stock even though it showed 2 in stock on their website. She told me if I order for store pick up they'll just cancel the order because number in stock is not accurate. Anyway we picked another orbiting sander and when that did not work we gave up. Similar situation happened when I tried to price match a Weber grill, this store said they don't match Superstore while Dartmouth location matched it. Disappointed as always with this location.
Staff in paint dept too busy chatting with friends to serve check put very nice
Great service. Nice staffing ppl!! pleasant atmosphere. Great shopping experiences.
Never order appliances here. Delivered it to calgary rather then red deer then just cancelled my order without contacting me. This was a week after it was supposed to have been delivered. Had to reorder and wait another 7 days for delivery. Fingers crossed it works this time.
Their doing a great job with this pandemic! from the online pick up to the store reopening and having everything organized for social distancing. Thanks and keep up the good work!
This is the best Home Depot I have ever shopped at by far, across Canada. Staff are really knowledgeable, worked well as a team and get along well. Everyone was so friendly and super helpful. We ended up getting all our appliances: great prices and they matched lowest around plus a further 10% reduction. I comparison shopped and it was no contest in terms of price and service. The only other store that offers equivalent service in the area is the Kent store around the corner.
Employees helped me with my needs,very covid responsible.fallowed all health protocols.i would recommend this to all my family and friends
Not enough cash registers open. Employees hanging out around self check out with lineups at 1 register open.
Have always had a good shopping experience here
Staff try to help as much as they can. The paint department seems to be staffed with knowledgeable people who have worked in the industry.
I purchased a NEW electric cordless snow thrower. When I went to pick up at store, the pickup employee stated: "This is used but only out of the box." and then proceeded to hand it to me opened ... he didn't even have the courtesy to repackage it. I paid full price for a used product. Will never shop at Home Depot again!
So many issues it’s hard to know where so begin... ordered a fridge and stove, they were both delayed. The fridge finally showed up and had a massive dent in the front. Waited another week for a replacement. All told, this process from start to finish took several phone calls and over a month. Replacement fridge just showed up but is defective, compressor doesn’t work. Called again and after 4 calls, finally got the green light for a replacement vs warranty/service call. Will now be waiting another 7-10 days for another replacement, this time without a working fridge because the old one was already removed. On to countertops... ordered a quote/measure. Paid the measure fee, had someone come out and never received a quote. Called to get the quote weeks later and was promised to have it the next day... still no quote. On to flooring... Home Depot messed up the order placed and advised we had to go back to the store to get the model name and # again of the carpet we had chosen. Paid 2 separate measure fees, one for carpet and one for vinyl. Vinyl guy showed up but never provided a quote. Carpet guy cancelled and we were notified to go back to the store for a measure refund... had to once again call to get the vinyl quote which did eventually come through. Wish we’d gone elsewhere right from the start. Less than impressed to say the very least.
Went in last week for lumber only to be told by a rude young man that we have to load all 64 2x4s by ourselves!!! Horrible customer service at the service desk as well; we would give 0 stars if it was possible.
Pretty good selection, some stuff exclusively theirs, don't have everything and not always cheapest!?
Thank you for the great service
Response system was not responded to
Home Depot is Home Depot. Why are you even asking, Google?
Great place they have everything
Great service and products
It's was ok I got what I wanted - ever item is well displayed -
Usually have the stock on the shelf when I check online before I go. Have been disappointed with Canadian Tire and what they show for stock when I'm online and go to the store and no stock. Burned 3 times. Pricing is competitive and sometimes better than competitors. They are doing something right.
Waited for key cutting, staff was slow to arrive, but did a God job when they arrived.
Nice working people
Typical Home Depot. Has mostly everything you need.
I ordered a stove and a dishwasher on black Friday, nov 26, 2021. I paid for a delivery and install of both the stove and dishwasher. When the stove showed up, it was not only the worng make, and model but also the worng colour. So I sent it nack on a refusal. Since then,I have called 3 different times, talk with 3 different people, sent 4 different emails and I still have no stove, no idea when the stove is coming and no one that wants to help. Do not waste your money, homedepot is the worst customer care I have ever delt with. I know I will not be spending another dime with this company
They have almost everything for home and garden
Real nice staff. Store nice and clean.if you need for the house they will have it or know where will find.
Great fast curbside pick up service!
One can find pretty much anything building related here.
(Translated) We have trouble finding comis to serve us (Original) On a du mal à trouver des comis pour nous servir
They never have what you go in there for and when you ask when new stock is coming in, they always say next week. No help for me when I need something now that I'm working on.
Good prices
Gr8 service
Its home depot. Who does not want to go here.
My favourite go to. Now for plants
All you need as a homeworker
Exspensive
Good service friendly staff
Good service
Great service
One of the greatest services I got in a while. Young guy named Hamoud (hopefully I spelled his name right) helped me looking for a seal for my shower. Even though he wasn't familiar with the department he did his best to help me out. We couldn't find it so I kept shopping for other stuff and 10mins he found me to show me what options he found. Honestly such a sweetheart!
Friendly Service.
Appliance sales person Bob Mowery provides excellent service and very knowledgeable on all products.
The service was good the young man was very helpful.
Customer service leaves something to be desired. Had to ask employees to page someone for us twice. Probably waited 15 minutes for someone to finally come help. And the store wasn't super busy.
Good friendly service.
The man working in the tool rental area was so incredibly rude this afternoon and refused to do a service (which has been done for me at this store ample times). Simple cutting of pre measured screws. After spending hundreds of dollars at this store this past month alone, I’ll find another Home Depot to shop at from now on.
Here we find a wide array of products in a huge warehouse served by a very friendly staff. I shop here regularly and I am never disappointed.
workers not knowing stuff they carry. need to what they are talking about . they had what I needed
Looking forward to store reopening.
(Translated) Very good shopping (Original) Très bonne achats
Wood quality is better than Slegg lumber on average.
(Translated) Easy to walk in the ranger (Original) Facile de se promener dans les ranger
Best place ever. Friendly staff willing to help you out and get the job done
Helpful and curious
My one stop shop.
Selection and good advice from the knowledgeable staff makes it always a pleasant shopping experience.
Not the best!! Have a defective battery for a ryobi products and they can not do anything for me in store. 3year warranty but after 90 days you have to jump through hoops to replace. Other companies give you a new battery and say have a good day!! Plus the salesman was rude!! Only going to go back if desperate!!
(Translated) I had very good service, I was given my purchase by hand with a smile. Thank you (Original) J'ai eu un très bon service, on m'a donné mon achat en main propre avec le sourire. Merci
Good can find construction for building homes electric, snowblower and lawnmower. I have been very happy with what bought there.
Very helpful staff!
Great staff here! Store is well kept, clean and organized. I frequently visit this location and cannot find an issue or complaint at all.
Poor customer service, they’ve made up their own return policy that contradicts the corporate policy. Buy your tools at a real tool store instead of giving these people your money. Staff have almost zero knowledge of the departments they work in. Took over 35 minutes to get sono tube brought down and 90% of the time you go for fasteners they’re out of them. Much easier and often cheaper to order in my tools and fasteners from an Independent tool store in Saskatchewan than to deal with this Home Depot
Everything is well placed
(Translated) Good deal at low price (Original) Bonne affaire à bas prix
We needed help in the tool department but everyone was busy :(
Good place for home improvement
Average service. No real line ups
Big place retail hardware. Home stuff. Like Ace and other wharhouse places. No auto or bike stuff, or fabricating really. I buy dirt and flowers here. Wood.
I thought all home depots were the same...this store in Red Deer is amazing! Choice selections, quality and I had lots of assistance. In and out within a 1/2 hour ????????
Couldn't find what I was looking for they were very unorganized and it was hard to find someone to help.
Home Depot has always been good to me. Sort of wish it was CDN owned but oh well
Nice place to get all household equipments n stuffs. As I’m new to the city,i searched for some stuffs in some stores .,i could find only in the home depot.nice price also
We went to Home Depot to take advantage of the 18 mounths no interest,only to have the card refused. After calling the bank they explained Home Depot didnt fill the application out completely. We drove a hour to get there only to be frustrated. Returning home we were told we had to go back and the card was waiting. Total incompetence is all I can review.
Home depot is good but home hardware is even better and Canadian - rona too
I called for my partner beforehand, asking if we could get our blinds recut if they were from another home depot because the measurements were off. The lady said "That's fine,of course!" Only to be harassed after trying to get home depot blinds recut, accused of stealing, not allowing him leave and only when he told them to look at the security cameras they let him go. Horrible treatment.
Went looking for paint for an old milk can. Bought Tremclad on the advice of the very helpful sales lady.
Most of the staff are very knowledgeable and friendly. Prices are in line with most hardware stores.
Terrible customer service! After purchasing hundreds of dollars worth or Christmas lights they refused to refund or give store credit for 2 extra sets of lights we tried to return that we didn’t need. The manager at the return desk was extremely rude and inconsiderate. We had our recent proof of purchase and the lights were wound up on their original spools. The manager wouldn’t return them because we didn’t have “all” the original packaging. When we questioned the return policy explaining that we’d recycled the rest of the original packaging she became extremely rude and disrespectful, stating that the return policy was solely “at her discretion”. She then proceeded to say that “her discretion was not to help us out”. When we questioned why that was, she rudely said that it was her choice and she deemed the Christmas lights to be an electrical hazard. Unbelievable! For the entire conversation we were calm, respectful and considerate while she was unnecessarily rude, disrespectful, and inconsiderate. I will be taking all of my business for anything and everything elsewhere based on this experience. If I could give zero stars I would.
Great service if it's not too busy well-stocked clean abundance a product
(Translated) Super service! Delivery of our shower door to date as planned. (Original) Super service ! Livraison de notre porte de douche à date comme prévu.
The few staff you do find are very helpful
This store is one of the best Home Depots I've shopped at! Found everything I went in for no issue. Managers Anne and Sheldon are all about top notch customer service. Anne helped me find the correct blinds for my home and ensured they were sized perfectly. Knowledgeable paint dept rep and friendly helpful floor staff. Sheldon went above and beyond helping me with a personal issue that arose when I was in his store. Exemplary. Fast, friendly and efficient service in all departments and at checkout. Great people and a great (organized, well stocked and clean) store.
(Translated) Large product selection and available and informed staff (Original) Grande sélection de produit et le personnel disponible et informé
A normally great place to shop, I have to say I was not impressed with my experience today. I was trying to but 3 loose screws (along with a list of other things), and I am required to write the bin number on the bag provided. I did not have one, and the associate I asked for one made me feel as if I had just ruined his day. When I thanked him for the use of said pen, he grabbed the pen from me and turned and walked away without another word. Quite disappointing indeed.
Greeted right away, asked if we needed help but we weren't nagged about it. Store was clean and well organized.
Great seevice
Appliance employee was incredibly helpful ...very appreciative....March 4 St Catharines....bought a dishwasher ....and will go back to the same sales rep....because he went out of his way.
Disappointing and disgusting to see people served without masks at 200+ cases a day. Staff did nothing , very selfish.
Very poor customer service
Went in and was gonna buy more than i needed and a very helpful employee explained what i needed and saved me a bit of money. Good employees, clean, and lots of sales. Happy customer.
This seems to be a poorly run location. Most times you can't get anyone to help you, and no one shows up despite repeated pages from customer service. Tonight was just one of many disappointing visits. But at least it saved me from spending a bundle of money on new patio furniture. Go to the Rona down the street instead. Much better service, and far better seasonal sales.
Found everything I needed and a few things that I didn't now I have to hide them from my amazing partner
Friendly and knowledgeable staff. Good inventory.
Over the years I've shopped HD in Moncton. Has been a pretty good store, but over the last year, I've noticed they are less responsive to my needs and seem more corporate, less customer focused. Maybe it's directives from their US ownership causing this. I now shop increasingly more at area Home Hardware stores. Less corporate, more Canadian, and great service.
Matt and Andrew are exceptional employees! We were in a jam and Matt went above and beyond for me! I am sincerely grateful and cannot imagine an employee that would rent the home depot van on their own time and deliver the products to our project! (I couldnt rent because I was out of province and didn't have my insurance on me). Do whatever it takes to hold onto Matt! Amazing person and an exceptional employee! He didn't want to lose the sale and went way beyond to satisfy a customer! You have no idea! I'd more than happy to send a formal letter.
For a big box store, they are ok. The price match process is at least simple. You go to Lowes and it takes 20 min on average to price match. Here the cashier does it in 30 seconds.
lots of employees walking around but no one helps you . Stood at the paint counter for a half hour while the lady working mixed paint for I don't know who because no one else was there. Very poor customer service
(Translated) Always good (Original) Toujours bon
really good service
Had what we needed to make our bed base for our new queen mattress, which includes space for totes underneath the actual bed
Really good prices and knowledgeable staff Home projects to professional jobs in many different categories
Home Depot in Woodstock has 10 star customer service with Excellence! I called the Home Depot in Woodstock to assist with a problem and I spoke to a Supervisor by the name of Diana who was so great and willing to help me. Diana went up and beyond to deliver me 10 star customer service. She even told me that if a customer is not happy, her job is not done. Diana was one of the most professional people I have ever dealt with in customer service and she delivered a beautiful garden box right to my door within days of speaking to her. Thank-you so much Diana, my daughter will be so happy next year to grow vegetables in this garden box. Diana you are truly a 10 star professional that delivered great customer service with excellence! We will remember your kindness. Home Depot is lucky to have such a fabulous person working for them! Thank-you so much. Dawn & Lindsey Martin
The staff were very friendly, helpful and accommodating. Things were easy to find. Keep up the good vibes and work.
Had great help for what I needed
I go here to get hard wood
Great place to shop and excellent service
Busy
Kris in kitchen and bathroom design was so helpful. I had a flood and needed the kitchen gutted. Couldn't get half the sizes I was looking for when it came to cabinets. He put together a design last minute for me and had it ready to go asap. He's been super helpful with everything. So thankful!
Best place for lumber
Amazing selection of tropical plants and such a good price!! 8" monstera deliciosa for $20, 6" fiddle leaf fig about 2 ft tall $15. Mind blown!
Friendly guy, interesting decor and conversation. Good discount for seniors.
Writing this review while my frustration is fresh. Had my washer die on me two weekends ago, had a repairman come in and diagnose that it would cost too much to repair the washer so I should buy a new one. Found a pretty sweet deal at Home Depot on Monday (today is Friday), decided to get it from here because we've purchased appliances from here before without issue. Sales rep was a nice guy, so overall a good experience...because the washer was already in store, it was going to be delivered on the wednesday. AWESOME! Wednesday, morning I have received no call about delivery. Check my service summary to find out that my number was taken down wrong (that was my fault for not double-checking). Ended up calling the project support team twice to get the number sorted but ultimately ended up having to go back into the store because they couldn't reach the store by phone. Went back into the store, got a new delivery date for Friday with delivery confirmation call by 8pm thursday. Didn't receive a call.....called Armour (delivery service) in the evening - they assured me that delivery was for Friday (today) between 12-4. Almost 4pm now, hear nothing about the delivery...call Armour again. The delivery guys arrive 5 minutes later. Unpack the washer, bring it upstairs..walk into my laundry room and then tell me that since no one told me to unplug the old washer, they can't perform the installation. Dropped off my washing machine and walked off. The only good thing about this whole situation is that I got my new washing machine...outside of that, it was delivered days later than it should have, after I had to chase people down and I still have to wait until Monday to get it connected up and usable. Who knows what's going to happen next......thoroughly not impressed Home Depot.
Was going to be no stars but assistant GM Rob Frank stepped up and saved the day. Waited a year and a half for service on our washing machine. Rob gave us a free replacement as soon as he got involved.
Their appliance department needs improvement. I suspect for a simple purchase of stove, fridge etc service would be bery good, drop it at the delivery place, plug it in and leave. However, anything a little complicated complete incompetence and to add to this, staff (on four different occasions could care less. Not knowledgable, not helpful. (To explain further our new LG dryer exhaust needed to be reconfigured to be side discharge. No one on staff claimed any knowledge regarding this procedure but did refer us to the "kitchen installation department which required communicating with Toronto (which staff was terrific) who organized a site "installation") - undortunately no one ever did contact us as arranged and when they eventually did - after more prodding from Toronto - the guy had no clues - none (HD's install contractors "Quick Contracting"). We eventually working with LG completed it ourselves. Delivey persons left stackng of the dryer to us. On a positive note though, store staff seemed to be familiar with these problems and performed necessary adjustments efficiently and cheerfully. The original salesman (Bob) was great. The execution of the delivery and installation - 0 out of 10.
I usually love coming to this location as it's close and typically has great service and all the essentials I need. However, I recently ordered a window here and it is now becoming problematic. I was told it would be a 2 to 3 week delivery for pick up, at three weeks I called and was told it would arrive in another week. Three days after the expected ETA I am unable to get a new delivery date from the staff I call, I was told the manager would call me back but have yet to hear from them, and when I insisted that I need an ETA as soon as possible in order to insure my project time line would stay on track, I was told they might call back next week if they hear something. I planned for a week or two delay in the delivery, but now it looks like my renovations will be held up for months if my schedule on the window is not met. Had I known this would take so long I certainly would have shopped elsewhere, and I encourage others to be skeptical of expected timelines when dealing with Home Depot. More frustrating however is the lack of interest from the staff which has up to now been far more helpful.
Good selection. Decent prices. Friendly staff
It's a Home Depot, the staff are friendly and helpful however they are busy. so sometimes they are hard to find.
Great service
Took my elderly father to get an airconditioner. Staff was very helpful and accommodating.
Wonderful help in reassuring me on my non-existent. Plumbing skills. questions. Walked me through it. Felt much better afterwards.
Walked in to greeter texting and didnt even look up. Couldnt find anyone to help me load bricks. I even walked all the way to flooring and still couldn't find help. I gave up and found a yellow ladder to reach off the pallet on the second rack.
Took a long time to find an employee to help this time... but they were good when I finally did ... always nice to have someone yell hello across the desk when they see you! ( thanks Steve!)
Favorite store for any home owner.
Very pricy but they have pretty much everything
Great gal helped us pick out our purchases . Missing a pkg. From the edging we purchased It was needed to fasten the edging together. Son will be picking it up for us tomorrow Hopefully they honor our receipt .
They usually have really great customer service. The only issue I have is I'm not being brought to an aisle to find things. It's a really large store, and I don't know where everything is.
Pleasant helpful staff.
Well staffed with friendly knowledgeable and helpful people. This Home Depot manager understands customer service! Well stocked for their black Friday sale.
Helpful staff , lots of selection
Is it just me, or do I always end up with more than I came in for? Great store.
Lots of stuff
Pretty good Home Depot. I prefer the Nanaimo location. Can't always find someone for assistance so the customer service isn't the best.
Lots to choose from
good supply of everything u need
Great customer service. Went in and found what we needed in about 25 mins left with all that we came for !
Getting a bit pricy not alot in stock
Staff was very helpful, offered their opinions on what not to buy...saved us money..
Service sucks and no one seems to know anything
Decent service, good inventory and reasonable prices.
So went for lumber...th associate was less than helpful. Wouldn't move the ladder. Then told me to move it and then climb it. When asked to cut the metal ties on the lumber so I could check them and pick out straight ones he only cut one end and not the other. This after the price in store was higher than on the web page. Left the store feeling dismissed. Went to a local building place and had an absolutely wonderful experience. Guess Home Depot is too big for us little women.
Service is always good. You don't have to look far if you need assistance.
. Love shopping here . Aisle are posted easy to read. Aisle are big not cramped . Always employees offering help and that home Depot hires all different nationality is just wonderful
The staff was pleasant and helpful to help my find what I was looking for
Maybe I'm unlucky, but I rarely find what I'm looking for & walk away empty handed.
They try hard and are happy to see you back in the store. The "drop system" was cumbersome but did work. More fun to go in store!!!
Its home depot what more do you expect? They got almost everything you need for building stuff and if you got an questions just look for the oldest guy and he'll sort you out.
Had all the items I needed,staff was helpful.
Waited just under 2 hours to pick up 2 online orders. A small shed (1 box) and 11 2x6's, 2 sheets of plywood and a few small things that fit in 2 bags. I received emails earlier that day and the day before stating both orders were ready for pick up. They had 1 order that hadn't been picked yet so I had to wait. Once I got the order they were missing 2 things so I waited about 20 minutes for those. But don't worry, Covid 19 is the worlds excuse for bad service. Why isn't 0 stars an option?
The woman in the paint dept was so friendly and helpful getting me the color stain I needed.Very very nice as was the cashier that rang me thru.
They are very friendly and helpful getting what I needed. Very knowledgeable it helps when someone has done a project that you're doing tackling for the first time. Also you can price shop if that's your thing and they will match and beat by 10% other competitors prices.
The flooring manager Tom was extremely helpful and shared some great tips on how to renovate a rental apartment.
(Translated) I am very satisfied I had very good service (Original) Je suis très satisfait j'ai eu un très bon service
Gentleman gave us excellent service while purchasing hood fan great guy
Annuals are on sale! Great selection. Staff are friendly.
Had the right plumbing parts at a decent price.
Nice to be able to pick out lumber before you pay.
Very good service and a great choice of products.
Finally had great customer service! Kyle O helped me out a lot, even though he was clearly busy! Much appreciated.
A comprehensive store, where you can purchase household items, materials, etc. and construction materials and tools for almost all trades, one place shop. The website is easy to search and provides exact location of item in store plus updated accurate inventory, unlike other stores. But, for a contractor it is a go to place if items are needed in a rush or to save several trips for different materials, much better prices could be achieved if purchased individually from specialized stores ,i.e, fasteners, plumbing, ventilation, metal products, etc.
Good selection
Buy this for me!
Great Ppl
(Translated) Very good service (Original) Très bon service
Like Canadian Tire but for professionals! All the tools and materials you might need for everything from amateur DIY to full on projects. Their website is either non functional on Android devices or has a major attitude problem. The search returns server errors or a completely random product everytime!
It's a generic big box hardware store. They have a great garden center for all your garden needs. Most of the equipment for your garden is cheaply made and overpriced though.
SO dissapointed with the service from this store. I purchased a washer and dryer after Christmas and THEY picked the delivery date, and when it came to that time they said the product wasn't in stock. The delivery date has since been changed twice and I have missed two days of work because of it. I also asked about a type of flooring they had on their website, they said they didn't have any in stock in store but would look through the distributor and call me back, they never called me back. This will be my last purchase through this store.
Busy good sales on tools right now
Every time we go into our Saint John, NB location they never have anything we need instock . We bought a new washer because ours had died had to wait 18 days for it! Today was our last draw , We went in for a bbq an they told us it wouldn’t be In until Friday. I asked what they had in that we could buy today. The guy we were talking to was no help he pretty much said we couldn’t bring any of them home assembled, when there was a sign saying free assembly with purchases over 299 the one we were going to buy was well over that. Anyways that being said not having things in the store forces people to shop else where which is exactly what we did
Found what we were looking for.
Never have an issue finding what I need
Clean store, well stocked, knowledgeable staff, but hard to find someone to help.
Medicine Hat Home Depot has the best service of any store i have ever shopped at. From the time you meet the door greeter to the time you walk out the time spent is great. I have purchased thousands of dallors worth of items and only had a problem with 2 and in both cases the staff was great in taking care of the problems. Thank you for the years of fantastic service and understanding.
Had to make a return. Great customer service.
My favorite tool store no matter which one you go to.
Curb side pick-up is useless and manager (Andrew) came to our car and admitted it. We waited on hold for 30min in a non-busy shopping time and could not reach anyone to let them know we were parked and there for a curb side pick up. After 30 min, I flagged an employee and asked him to send the manager out. He (Andrew) came out and I requested that he try the number. He said it is no use as all calls go to that number and it is overloaded. He did not offer any other assistance so we left. Hello Canadian Tire, Home Hardware & Kent, Good-bye Home Depot.... and I am about to build a new garage, house and cottage.
(Translated) Good courteous and professional service (Original) Bon service courtois et professionnels
Home Depot has changed return policy where they need all personal information of the drivers licence to return anything bought on gift card or store credit in addition to receipt and that store card or gift card. This is in name of low prices and fraud prevention. I used to spend $10,000 to $15,000 a year and I used to shop in home Depot because it was easy. This is not easy this is very difficult now and I am not going to sale my personal information for $15 dollars I would get back for product I was hoping to return. Home Depot can Kiss Goodbye my $15000 a year I was spending there. This is definately last time I am shopping there.
found what we needed and the staff were quite helpful, plus some fabulous plants
What is there to say about Home Depot - short of selling cars and underwear there's just nothing they don't have. Somehow I always leave there several hundred $$ poorer and beyond what I planned on buying.
(Translated) Good service (Original) Bon service
Very knowledgeable people working in appliance department.
Friendly staff and great service, full selection for any dwelling.
I hope wood prices drop when the Covid effects have eased up.
Well stocked. Friendly helpful staff.
Great selection and good prices. Best in sydney for home renovations.
This is a store that seems to have multiple personalities. I guess it greatly depends on when you visit and who is on staff at the time. My best experience was when looking for some plumbing supplies to connect some sinks. Was asked immediately if I needed help and was given expert advice, brought to what I needed and they even drew out how to make some of the connections. Contrast that with times I've searched up and down isles looking for somebody , anybody to help. Or times when entire isles have been roped off. Finally found somebody to ask if I could get something on that isle and they shrugged and moved the ropes so we could get it.
Use to work PT there.
The Home Depot (Westmount) is a great place to shop and work! I am a greeter there. Five stars!
(Translated) Good (Original) Bien
Excellent service
Always everything you need. Raj and his staff are always ready to assist.
Great home hardware
(Translated) the worst home depot in the province .... not even able to have a working telephone system. to avoid (Original) le pire home depot de la province ....même pas capable d'avoir un systeme telephonique fonctionel. à éviter
Horrible service. Dont go unless you have lots of time to wait for someone to help. Just left the store. Got tired of waiting for help after half an hour standing in the paint isle. They obviously need to hire more than one staff member for the paint section. As she said she would get around to helping me and never did. Finally just left with no help and no stain.
Large stock fair pricing
Usually has what I need. Some of my favourite people work here
Every time I need help, I either can't find someone or the person I do find will simply point me in the direction instead of showing me where it is. They are also horrible for keeping stock in supply. Last year I waited 3 months for pine tongue and groove boards (ended up buying elsewhere) and I bought all of their 1/4-20 threaded inserts 2 weeks ago and they STILL have not stocked any more as of yesterday. I also do a lot of wood working and EVERY time I've gone for sheet goods in the rack of half sheets of plywood and mdf etc. I've left pissed off every time due to going through entire piles of wood to find every piece is so warped bent and twisted they aren't useable for anything and they don't sell and sit on the shelf forever, making that entire rack as almost useless unuseable wood. This is all based on my own personal experiences and u may have a better time with them, but I don't shop there unless I absolutely have to. I even order things online before I go there.
I went shopping for a fridge at the Cornwall Home Depot today. Nancy took care of me, she explained everything, she listened to my concerns and was honest and straight forward about the buy, the delivery, the warranty and much more. People like Nancy are made out of gold, I appreciate your service and saw your smile even through your mask! :) Thanks a bunch, it was a pleasure meeting you today!
in April I purchased all new GE appliances from Home Depot as well as countertop and cupboards all said and done spent thousands of dollars. Upon delivery we looked at the appliances and all seemed well. Due to the renovations I was unable to install my dishwasher within the 48 hours that you are given to make a return. That being said my $894.00 had considerable damage that one could only see upon installation. Now I am faced with repairs because Home Depot does not stand behind their products. With all the money that was spent I believe I should have had a full replacement, not repairs to a unit that was never used. I wish I could return all of the products purchased from Home Depot and buy them at Lowes or Rona or anywhere else that would stand behind the products and offer some proper customer service. Very unhappy, will never shop at Home Depot again.
My husband and I decided to update our 1973 basement. We wanted to start in the bathroom, so we went to Home Depot just because we knew supply was there and didn't have to wait 6-12 months for the product. We had decided on style and colour of the tile and then along came Rob, I'm quite sure he was working in the flooring department because he sure knew his stuff. He was helpful, not pushy, patient and very friendly. Helped us with the figuring of our measurements, down to what to use for grout. My husband and I like to joke and we had a few good laughs with him. If you need a knowledgable person on tiles, flooring ect ASK FOR ROB!!! A huge big thank you to you Rob for making our experience a great one!!
Close and convenient. Decent hrs. Always parking .
It's a large hardware store, they have a lot of things, they don't have everything. Sometimes you have to go elsewhere, such is life.
Not a lot of staff around to assist. Prices hidden on top of shelves.
Had what I needed in stock at good price automated teller cleaned between customers and friendly staff
We found everything we need and Corey was very helpful in cutting a couple of hardboards for us
Work
Got awesome service from a very tall man don't know his name
Very helpful staff. Not as many barbacues displayed as I was hoping for.
It's okay service is hit or miss
Good building materials store. Lots of variety here.
Amazing customer service
Rude manager in outdoor section. No customer service at at all. Home Depot website shows two items available in the store. When you get there and ask for product. The rude outdoor manager says all our product is over there . She ignores you . This is false advertising. After arguing about unavailability of advertised product the rude manager says we can deliver it to you for $120.00 or you can rent our van for $74.00. Not great service. I bought a similar product at Lowe's who have superior customer service compared to home Depot.
Wont stop shoping here, the staff know what they are talking about.
(Translated) Good service (Original) Bon service
Clean washroom and has hand sanitizer through out store.
The customer service has been awful lately. We search isles to find some one to help and couldn't find anyone on the floor. Then the manager pages someone and no one answers. I am not impressed at all.
The past year I have struggled to find a good experience when shopping at the Regent location. Hard to find staff, knowledgeable staff is even harder to find. But last week was beyond frustrating to the point that I would never suggest this company to anyone. I went in to buy some flooring, needed 50 boxes. Was told they did not have it in stock, they do not bring in from other stores either, so I would need to go to another location. I asked if it would be the same price at the other location, I was told yes. So I go to the Leila location where there is 74 boxes. However, the price difference is significant. The flooring manager there (Aman Kaur) tells me no, they will not match the price. Which blows my mind, Home depot matches competitors prices, but not their own. I call the Regent location, talk Gary again who tells me they should be matching it. Aman calls Patrick the manager on site at Regent. After a few minutes Aman tells me, no every store has their own policy. They do not need to match the other store. She then goes on to say that she tried to send the 50 boxes over to the Regent store so I could purchase for Regents store price. Well Patrick denied that suggestion, he could careless to help a customer. Home depot does not care about customer service.
(Translated) Most reliable pickup in 2 hours (Original) Ramassage en 2 heures le plus fiable
Yeah Blaine. Priced matched and gave us a deal. Thank you
Barry from the appliance department did an exceptional job. He helped us pick out the right dishwasher. Explained the timeline for installation and set up the paperwork. The delivery and the installation by Just Done!, went as planned within the expected timeline. The dishwasher works great. Great place to buy appliances.
This may be the best Home Depot in Winnipeg. I have had many excellent customer service experiences over many years of home renovations. Some of those have included returning items for a full refund despite the 90 day return period elapsing. I have also had great experiences with the staff. Almost all of them are very happy to help you and have offered free advice. The management seems to prefer to hire people with previous work experience in a trade related to their department. I recently moved closer to the Leila location and have happily driven more than double the distance to shop at the Regent location.
Wood prices suck but that isn't there fault. Clean and well run store but hit and miss with staff
Some prices are high and others quite reasonable ,staff is hard to find when you need help.Some not knowledgeable about their products
Great service on this visit
Excellent service. Had exactly what we needed.
I am a landlord in North Bay and spend a lot of money on renovations & repairs. I find the North Bay Home Depot to be of top quality. They have well trained staff who are very friendly. I love this store.
All were friendly questions were answered. My one concern, in order to take my purchase to the vehicle I need to park near the exit and walk back to the entrance A bit inconvenient. However I certainly enjoy shopping at Home Depot.
So helpful
Great to have a Hardware store that's open Sunday
Usually have what I’m looking for!
Who doesn't like a trip to HD
Great location ! Wishing some staff would be kind !
Update your hours on your damn website dummies. There's nothing worse than a wasted trip to your store, because somebody was too lazy to update the website.
I highly recommend shopping at home Depot the staff is always friendly and helpful and are experts. One of the best employees is Jack in the painting department he helped me pick out primer and carried it to the till he even shaked up the cans for us! And helped me and my partner pick out painting supplies Thank you so much Jack for all your help ! ????
Home Depots main problem is they continuously change supplies so you can never find the product you bought last time.
I phoned to talk to someone at the outdoor center because I'm looking for a particular type of shrub for a hedge. I live 20 minutes away so didn't want to drive out if they didn't have it. The man on the phone just simply told me he had no idea if he had what I was looking for and wouldn't even go and check. They have now list my business and I will not by any of my gardening items from them. Thank you to the very unhelpful, unfriendly gentleman for encouraging me to support my smaller, more friendly local nurseries. I simply don't tolerate bad customer service.
Reno was moving so smoothly.... until I ordered from your online store. 40 sheets of drywall give a 10% discount. But strangely over charged me online. Had to go in to dispute the difference. 200 dollar savings, but defeats the purpose of self isolating if I have to go in. Then they went from not sending me drywall at all too trying to send me the same order twice. Luckily I noticed it on my card. Causing issues as it was 40 sheets of drywall. Called to clear it up and they canceled my other order for screws and last bit of electrical. Causing confusion and 3 days waiting on supplies. I understand surplus of orders and busy time. But double charging a customer? Your customer service is section is rude and entitled. Well looks like I’ll be ordering from Kent from now on. And I’ll be checking to make sure all my orders where refunded as I have been double and triple charges on my card now. Incompetent at its finest.
Huge store, helpful staff.
I made an online purchase at Westmount as the item was not available at my Sherwood Park store - or any other store. I looked at the directions which stipulated to call the number for curbside pickup. I called the number and let it ring for 5-10 minutes with no one answering. I am quite mobility challenged and unfortunately could not go into the store for pickup. Long story shorter I drove home without my product. I tried to phone to complain - big surprise - no answer.
(Translated) Service of the most courteous! (Original) Service des plus courtois !
Very helpful staff.
Very helpful and very very friendly awesome selection
Going downhill fast home depot. Not enough staff, the guy I HAD TO HUNT DOWN for 15 min didn't even know what a track saw was and he worked in the tool area.
April and Tony are FANTASTIC! A+
I have been to many Home Depots. I have noticed over the last year or two that your attention on customer service has gone way up. I have had the best so far at the Home Depot in St. Alberta on St. Albert Trail. I am renovating my new home here in Edmonton and have been coming into the St. Albert location for the past two weeks. I find it not as busy as other stores and I have never had a problem getting someone to guide me in my purchases. Jamiel in blinds, Marc Nick and Albert in appliances, Rimo in paint, Ryan and Christine in customer service to the man greeting me at the door have been knowledgeable and accommodating with my renovation needs. Thank you
I ordered a fridge and to my surprise they charge a $49 delivery fee and $25 haul away fee. Other appliance companies include this in the price. The delivery were supposed to call 30 minutes before delivering so I could leave work - they never called. They moved furniture in my home and never put it back, the old fridge leaked all the way out and I almost slipped and fell since they didn’t tell me or clean up after themselves. And then they left the fridge half assembled with no door handles, freezer handles or freezer buckets. I can’t believe I paid for this service and will never again use Home Depot for appliances.
I have had multiple negative experiences with this home depot. I wont get too deep into it, but they have wasted my time, as well as lost me money due to wasting my time on more then one occasion. I have found most of the staff to be less then helpful through numerous purchases ranging from a couple hundred dollars to thousands of dollars worth of material orders. Recently they tried copying Kents "match and beat a competitors price by 10%" policy. Getting them to actually honour this policy is like pulling teeth. Dont say you're going to match and beat a competitors price by 10% unless your actually prepared to do it consistently without hassle. Furthermore, they are the only hardware store in town that makes it almost impossible to get a hold of someone on the phone. If I want to call to discuss a mistake on a large material quote, I can expect to spend 30-45 mins on hold, and there is a high chance I will be disconnected before actually reaching someone. Absolutely infuriating trying to reach them. Once again they are the only hardware store in town where I have this issue. All of their competitors are easy to get ahold of someone on the phone when trying to quote prices and place material orders. Do better home depot. Do better.
It shows why they are the only real game in town! Customer service is top-notch and if something goes wrong they're always ready to help!
This is the best home depot we have ever been to. The staff is amazing! Debbie from Tool Rental is super helpful and patient, Franklin is an excellent advisor, we could have not done out gate without his advise. The manager Matthew McLean, goes above and beyond for every client, he is very helpful, professional and knowledgable. Thank you!
Lots of inventory
Plants were very expenvice for this tine of year... Can tell most peranual were root bound in their pots. Tomato plants were beautiful but its mid season. People. Too much $$$
Helpful staff - found what I needed fast
Great place to find everything for the DIY guy..
(Translated) Exellent service, very courteous and available employee (s). (Original) Exellent service, employé(es) très courtois et disponibles.
Great store, great staff and their appliance staff is just top notch. Wow. 10/10.
Terrible customer service....ordered online did not receive a confirmation email called 3 days later yup ready for pickup but need a order # to pickup after talking to 3 different associates finally got it then waiting for it almost got the wrong order bad home depot you should be better then this.....I don't like the run around nor would anyone else.....won't online order from here again there are other hardware stores around.
Nice store. Great selection of hardware. Lots of parking.
Friendly, informative
It was great~~
No line ups. Knew what I needed ,not busy.
Your average Home Depot
I spend way too much money here. But they have everything i need.
Well displayed, easy to find what you are looking for, wide aisles, like it !!!
Never out of supplies.
Busy, busy, busy - like all HD's. They like you to think they care, but do they?
Good selection of wood
Fantastic customer service from Christina in the paint department....she was pleasant and sorted out our paint color issue without hesitation.
Found exactly what I was looking for with ease!!! And a great price!!!
Very helpful excellent client experience
The staff is great, and very friendly.
There alright
This one has WAY better customer service than the one in Campbell River. I highly recommend their flooring department. Great products, prices and a fantastic clearance section. Colin is the best!
Friendly knowledgeable staff . Good selection of products.
I required a bunch of shelving and they needed to be cut to length, a very nice fellow working a big fancy saw cut the wide boards for us accurately. Thank you
(Translated) Very good service Home Dépot Trois Rivières. Michel from the painting department helped me very well to find the color to arrange with my piece of furniture. TV Thank you Michel. (Original) Trés bon service Home Dépot Trois Rivières. Michel du departement de la peinture m'a super bien aider à trouver le couleur pour agencer avec mon meuble de. TV Merci Michel.
Line up to get in was shorter being a Tuesday and they had a good selection for the items I needed.
Lots of staff, unfortunately some don't know the answer to your question, but tell you an answer that makes you walk to another area of the store that has nothing in the area that has anything to do with your question! But it got you out of their area!
Best store best staff!!!!!
Very please with service. The gentleman in the plumbing section was very knowledgeable and helped me pick the right hardware and even helped me save a few dollars as well. Thank you.
Excellent customer experience.
Went for a door and only one person's who was busy with another customer working the door and window area asked someone else for help and they were extremely rude
Everything you want in one piece
Friendly, knowledgeable staff always treat me very well when shopping here! 10/10
So so
Excellent selection and floor staff helpful when you found them. Cashier staff very friendly.
Lots to see but expensive
Westmount Home Depot are the BEST! They are so very helpful They know where everything on the shelves are at.
I asked for help took for ever and no one showed up: it’s so sad that people want to buy stuff and no one is there to get help look like the only thing that they are good at saying hi and they run away when u need help
Very good
Home Hardware in Vernon operated by the Fisher family is a great place to get hardware supplies
Friendly staff big store.
customer support is just awesome Sherrie and team thx for a great support
(Translated) There is a big choice of products. (Original) Il y'a un gros choix de produits.
I wasn't there
Bought a new fridge for my daughter a month ago when it was delivered they either broke it or it was defective now home depo will not get another one till September 24 the manager will not give us the money back to buy another one till they go get it. They won’t go get it for another 2 weeks paid for it and it’s horrible service the manger didn’t care once it’s sold will not help Eveans Alberta store manager can’t believe how the manager of Home Depot in Moncton will not do anything
Friendly service good selection good prices
All the benefits of a fully stocked HD but with small town service. During COVID curbside pickup, fast, friendly and helpful. Home Depot’s online ordering is a cut above the others (Rona/Lowe’s, HH or TimberMart).
Lots of people that don't know the products they're selling that's my rating for Home Depot thank you have a great day
James in the flooring dept. was very helpful.
Not to good service
In and out. Got what in needed. Easy peasy
The Staff are especially friendly and helpful at the Bayers Rd store. A big hello and thank you goes out to Betty-the front cash lady with the big smile. Thanks Betty you always 'make my day'!
The pros at the pro desk are always super helpful and knowledgeable. Always a good experience.+
I thought I'd mention, my mother and I were in on the weekend and a young fellow named Colton helped us. He was fabulous! When he didn't know the answer to our question he asked another worker and helped us find all the items we were looking for! (Which were somewhat compliciated)
(Translated) Impeccable service (Original) Service impeccable
Worst HomeDepot ever - so much for shopping local. Went there to get supplies after waiting for Covid-19 to allow stores to open and they only had a few pieces of various sizes of pine lumber. All they had were about a dozen pieces of broken, crooked , well picked over on empty shelves. Another person also wanted some straighter pieces and since there were numerous employees wandering aimlessly, I asked if they had any more and he said they were "hard to get due to Covid-19" and better take what they had even though it was just garbage. Both of us walked away. On the way out, I picked up some paint, stain and polyurathane and checked out at the self check-out which was the only available way. As usual at this store , one of the items was checked out at a higher price than advertised and so I contacted an employee who said that I have to go to courtesy desk to get straightened out. I stood at courtesy desk for at least 10 minutes while watching an employee argue with at least 2 phone callers while 4 other employees behind the desk just stood around talking and laughing. Finally she got off the phone and instead of refunding me the overcharge, I had to get back a credit (store policy according to her) and go back to shelf and pick up another can and go check out which had still the wrong price and after finally getting real upset and telling them where to shove this stain, they finally adjusted price to the proper sale price. The final insult is that the Home Hardware had no shortage of lumber and 1 week later, I have 2 charges for stain on my credit card and the credit is not shown even though I have a receipt for it. Now I have to call the credit card and Home Depot to straighten this out. I have learned my lesson - stay away from this unprofessional, poorly run store.
(Translated) Good service (Original) Bon service
Was in the store twice today looking at water heaters, waited around 10-15 each time. Several employees walked by, not even a hello or asked me for assistance. I left and went to home hardware instead.
Very friendly staff, but the company itself doesn't care about alienating customers here and there, because they do such a large volume in sales. I checked for two products I wanted online: both were supposed to be available. (The combined value of the items was about $530.00). Neither item was in stock when I arrived at the store. (An employee who did his best to help confirmed this.) Another store a 35 minute drive away possibly had the products. Could they ship them from that store to this one? No. They couldn't do that. I checked online again when I got home: sure enough, both products were still listed as being available. Another inconvenienced client? Oh well. Ho hum. Thank you for shopping at Home Depot.
The staff were very friendly and helpful- we were able to find what we were looking for- even though it's an outdated light shade.????????????
Went to purchase an appliance and could not find more helpful staff they were amazing will shop there again
It’s 330 on a Monday afternoon, you would think it’s relatively easy to call the store. Not so much. I was on hold for 10 minutes when someone picked up and then the line was disconnected. Called back again and waited another 10 minutes on hold until I had to hang up. This is not the first time I’ve had troubles contacting Home Depot in this location.
Parts on hand, easy to find.
Good help when needed and service was great.
I phoned in an order from out of town after trying other hardware stores in Red Deer. This store really helped me. The other stores made no effort or were not allowed because of company policy.
Anything you could possibly want
Was in the store last Tuesday and needed some lattice cut before I could travel back home with it. I was told the lumber dept. could not cut it because of safety issues (Staples in it) but I could try the tool rental area to see if they would. That is where I met Fred, a lovely man, who without hesitation took on the task and cut both pieces to fit. Your assistance was very much appreciated.
Excellent place to shop. Staff are friendly and helpful. You don't feel like you're bothering them when you ask for help
Good selection and friendly staff
Always good..a good group of helpful folks.
Horrible,horrible company to deal with...
They have a variety of hardware items, lots to choose from. The staff are super helpful, always willing to answer my questions and try to find possible solutions to what I needed to do.
Quick service
(Translated) There are things there that you don't see elsewhere. Nice warehouse store. (Original) On y trouve des chose qu'on ne voit pas ailleur. Beau magasin entrepôt.
We're told that our dog had to stay in our car. From now on I'm going to Lowes or rona cause they are dog friendly
Always have what you're looking for and the staff is extremely knowledgeable. Top of the list when I need anything for home or work.
Hard place to find help with what you are looking for????
Curbside service due to Covid sometimes overwhelmed with online orders but usually get it fairly quickly
Find everything you need for your home renovations projects and more. Friendly staff.
It was good but couldn't find everything we went to buy.
They have big halloween decor/stuff.
this store is so helpful i go in theres always some one there to help you find anything .i live this store .
Was decently stocked for the volume of customers
Went shopping for a light fixture. Was greeting by 2 workers, both older gentlemen who offered help and have advice. Extremely helpful. We were successful in finding just the right fixture. Many thanks.
I purchased a plant from Home Depot today and the price that was listed came up higher when it was rung it. When I questioned this with the cashier, she was very rude and made it seem like I was lying. Even after she came to see where the plant’s price was listed she still disagreed. I was very disappointed with the service because I also switched to another plant she said would be that price and then it rang in higher as well.
What to say about home depot, their delivery is not free when buy from store but its free online, only curb side delivery though.
Great staff. Very helpful and gave good advice.
Thank God there are people who look at you and know that you need help...there are workers there who actually come up to you and ask if you need any help like the lady who helped me this afternoon at the regent home depot. All I wanted to know was the price of resin shelving.
Great above and beyond service here. Thanks again to Cory and the guy in lighting!!!
Friendly and courteous. Had what I needed.
Great service and prices
There was alot of staff and the young lady was very helpful. She even google searched on her phone to help determine what I needed.
No one in sight to get help, prod dirty or missing pieces, was a nice garden selection
Good hardware store! They give also reasonable price deals and discounts! The personnel are great! very accommodating and informative! Helps a lot to fit you needs! Awesome!
Nice big store, clean, lots of selection and friendly staff.
Very helpful staff
Love it..all in one stores..
Always a delightful place to shop! I love my home Depot!
My favourite place to buy tools.
Liked the help here 2day.
Always help full and friendly staff
(Translated) Good service (Original) Bon service
Pretty amazing customer service tonight by Gary in plumbing. Talk about going the extra mile to solve my problem and making sure I had the right parts. Genuine concern and genuine care. You don't see that very often anymore. Please do something nice for this man. Also the blonde guy at the checkout was super nice and very polite. Just an all around, great experience.
Great thing about HD is look on line find out what you need, check price then check store isle location ..in and out and quick.
Good hardware selection.
Always feel welcome and help when you need it.
If you want to wait 24 hours for them to fill an order of 1, 2L bucket of drywall compound ; then go for it. But I will not be wasting my time at this location anymore
They offer best service and give right advice on how to do a diy project.
Staff don't run from you when you look confused.
On May 18th we were pouring concrete . At 6:10pm I went to the midland store for 6 more bags. The section was locked so I couldn't drive in to pick it up. A store employee told me I would have to bring the bags to the teller then put it in my truck! I am 63 yr old woman' with a bad back! I asked him to help me, he said he had to gather up the carts in the parking lot! No one was in the area to help me! When I paid for the 6 bags weighing 66 lbs each I asked for help I couldn't lift them onto the truck! The clerk paged but no one came. 3 men were just standing talking at the paint counter! A customer left his purchase and loaded it for me! Neither of us were impressed with the service! My husband and I have spent at least $20000.00 in the past year at this store! We have completely redone kitchen, 2 bathrooms and upper & lower doors in our home! Every week we've been at this store, Ted an older man who works on the weekends has been the most knowlegable and helpful staff you have there! I wish he'd been there last night ! He would have gotten me the help I needed! Concrete is an extremely fast drying product and not easy to work with as some people know! My husband & I both work with public service! We are not impressed with what happened yesterday! The manager should take a good long look at some of these employees! You need to retrain or get rid of the bad ones! It's only hurting your reputation! I hope to hear a reply back regarding this matter, the sooner the better!
Kids were doing school projects and the staff went out of their way to help us. Great experience!
Great variety in yard PRODUCTS. Price for yard soil is reasonable. The APPLIANCE DEPT. Has GREAT STAFF. They answer your questions with knowledgeable answers.
Products are great but customer service is lacking not many knowledgeable people there. Better to just go find what you need yourself.
Great products, amazing people, very good service!????
Always get everything I need. And if can find it there is usually someone around to help.
We were shopping for all new kitchen appliances Heather was absolutely wonderful! Helped us choose which ones would be the best For us Was thoughtful and meticulous about explaining the different models and doing a price match and delivery planning for all 6 appliances We would definitely recommend dealing with Heather at Home Depot if your looking for kitchen appliances
Great service helped me out right away. I was there no time to get what I needed.
Best selection. Friendly staff. Sometimes prices could be better.
Really wonderful and outstanding service today from the Vernon supervisor, Deanna, (and also two front counter gals). After waiting on the phone to be connected to the services department and then waiting on text message (over two hours), Deanna is the only reason we ended up with help today. We are extremely grateful - Many thanks!
Love home depot for friendliness, easy to find what u need and good prices
Terrible service had to take a product back wrong color. The sales clerk picked it. When I returned it I said I was given the wrong color. They did not apologize instead they stated how nice I was to blame someone else. Will not shop there ever again.
This is a good place to go shop the staff is very knowledgeable and very courteous it really is a great place to shop
Pleasant helpful staff. What I needed was there.
purchased washer/dryer set from store, was told installation included with delivery if i purchased new washer hoses and clamps and new dryer hose. waited 4 days for delivery, and units purchased were in store, 2 minutes away by car. delivery came and personnel declined to install, telling my husband they were unfamiliar with units and unwilling to undertake job. came home to discover 2 new machines unconnected so went back to store to see what is going on. store staff tell me they will have to have yet another company do installation, but they can’t guarantee it will even be the next day, never mind the day delivery occurred. at this writing, i am still waiting for installation. when i complained to Colin, manager of appliance department about this situation, he told me they would be happy to pick up machines and refund my money. i said i don’t want machines returned, just installed! can’t believe HD sends out personnel unequipped to deal with simple installation. Grrr!
Yes it's a huge store with a massive selection but It's difficult to find anyone that has product specific knowledge. Way better going to Windsor Plywood, Canadian Tire or Home Hardware. Big American store, no local ownership, every dollar spent leaves our community.
Fast and friendly service very helpful.
Signed up to finance the project loan program. 3 months into renos they cut the card off with no reason. Spent two months trying to get an answer with no prevail. Was told to wait for a call from a manager twice and did not recieve a call. My renos are not finished and have no way to purchase all the product now. The 6 month period is up still no answers and no card. Do not recommend using their program it screwed me over
(Translated) Many choices and excellent service (Original) Beaucoup de choix et excellent service
(Translated) Very good service! Tips and information very well explained for our project thanks to Yvon, thank you! (Original) Très bon service! Conseils et infos très bien expliqué pour notre projet grâce à Yvon, merci!
Great service and they have what you need.
This is a huge store with great variety. However their new operational set up is really half baked. They have signs that contradicting themselves everywhere and a unclear set up on where people are supposed to go. It seems like they developed their COVID 19 adjustments quickly and never made the effort to develop them fully which diminishes the shopping experience. Service can also be very slow and some workers seem to be more occupied with administrative tasks rather than customer service.
All what you need for home improvment
Good selection for building supplies.
Great shopping experience today. Ryan from the flooring department was awesome, very helpful and knowledgeable. I was in the other day and he remembered exactly what I was looking for today. Thanks Ryan you made my day!
Prices are comparable but no real big savings.
Good store with above average selection of items. Good customer service
The only thing more useless than this place is a chocolate teapot.
Great and friendly staff!
Loved it! Plenty of help available, bought a great fireplace I saw online and went into the store to buy and overnight it was on sale for $50 less. Happy customer here.
Being told blue potatoes are out side in the garden center buy the employee unloading other potatoes, then wasting a half hour looking for it to learn you don't actually sell them is horrible business practice.
Good selection, had to wait a bit to get help but had a good experience otherwise.
Great people great place
Store associate knew exactly where the product that I was looking for could be found. Magic.
Sometimes hard to find workers that will help
No tellers... They want you to use the self checkout.
Very helpful handicap friendly staff knows their stuff well done
It is indeed a depot for home repairs supplies. They don't answer their phones though.
Staff is very helpful
Impossible to get a hold of customer service about a simple pick up order for one item. They straight up just don't answer the phone.
Nice and clean, helpful staff if you needed to find something .
Had everything looking for. Prices are decent.
Crowded and expensive lumber.
(Translated) Good store (Original) Bon magasin
Very friendly staff
Great service overall. Most employees will go above and beyond to help you with any issue.
(Translated) Average service. Consultants with little experience. (Original) Service moyen. Conseillers avec peu d'expérience.
Very good.
The location of 3/8 inch plywood isn't anywhere close to the other size plywood. Therefore it took a long time to find. Fix this stupid layout!
Very nice staff!
(Translated) I love this shop (Original) J'adore ce magasin
Easy access.. layout is a bit different than other stores.
Rental section amazing. As for assistance in the store…. Not so good. But 5 stars to the rental employee
Great as usual
They are very helpful
Phenomenal
Great service !
Talked to 5 people before someone could find my order.
Always helpful staff. Can usually find what I need.
Always super helpful. They go out of their way to make sure you have everything you need to get the job done.
Customer service is the worst and rude. Never will I shop here again
Awesome people. All my questions were answered and very helpful
Waited for a long time and didn't get help. Found the solution by myself.
Very friendly staff and great selection
The staff at this store are so knowledgeable. I am doing home renovations, and spend too much time here, but they are always so friendly and ready to help!
Customer service was great...help me find everything I was looking for
Things are hard to find.
Home Depot is doing a great job during COVID, most order are ready next day.
Bought a washer and dryer from the Sault Homedepot store. When they arrived they came in damaged. The shipper gave me a number to call to either get replacements or a discount. I called the number sent pictures but no response. I went back to the homedepot store for help to get this rectified. The manager was rude and said you accepted them not our problem and walked away.
Great people great service. A pleasure to deal with Dominique, at customer service. That is the way I deal with my customers, and I mean, with the outmost respect and help, that is exactly the way she was with me. Good job!!
I wish i could give less than one star. If you order ONLINE FOR CURBSIDE..... be prepared for a minimum 2hr wait. I only ordered a furnace filter. They had 52 in stock and it took 3 days to process the order and 2 hrs to waiting to pick it up. NEVER GO HERE!!
Friendly helpful staff, good place to shop for your home improvement needs.
During the current Covid lockdown, the store is not open to the public. You can place on-line orders, and the store is offering quick, efficient curbside pickup.
Love this place!! So much to choose from at reasonable prices.
It's just a regular home depot
Always a great place
Custom size patio door installed. Service was professional through the entire process. Yes, the cost was possibly more, however receiving quality service was worth it.
Good products, helpful staff
Workers here are very helpful and friendly. Good selection of hardware and tools.
Helpful staff, easy check-out
Great store
My partner recently visited this location to purchase lumber and other supplies for landscaping. The customer service delivered by the associate Keilan was exemplary — he was very helpful, friendly, and knowledgeable. Thank you!
Terrible customer service...no one is there available to answer our question
Was in to buy appliances on a couple of occasions and the staff were fantastic to deal with and made the transaction easy!! Would definitely recommend this store!
Good selection of products. Covid precautions in place. Courteous and helpful staff.
They are very informative and helpful our questions were all answered it did help with our decision of what to do.
Prices are going up and up grrrrrr
They really need to sort out answering the phone. Yesterday 30 minute wait for the call to end. And once again today. No one answers the phone tried several departments. Impossible to even speak with any representative.
I went to get a sheet of plywood and other peices. There was no cart, told I had to wait for a cart so I went to look at the wood. The gentlemen showed me where it was but didn’t offer assistance, I’m a senior and cannot lift this wood. So I went to Lowe’s where they showed me the wood which I picked out. The gentlemen told me to go pay for it and he would bring it to my truck. Guess they care about the little people and not just contractors.
Really friendly staff
Good compartment brand name, contractor type, tool box. Great price on sale. If bought on Home Depot credit card you have one year possible return. Just pay it off right away.
Terrible service and overall experience. I came in yesterday looking for a product that should have been in stock according to the website. I found the empty shelf and when I asked an associate for help in finding the item he shrugged and said he guessed it was out of stock. He didn't even check the computer or look to see if there were more being stored on a higher shelf. He suggested buying it online. Instead of using the computer to check to see if that was possible, I had to then use my phone to check for myself. The item is only available in store. I guess he was too busy surfing the internet to care whether or not customers were being helped to find the items they were looking for. I guess I will be shopping elsewhere and this Home Depot won't be getting my business.
Checkouts are messed up.
Good experienced staff was very helpful
Awesome service. Fast and friendly
Always find what I need and more at Home Depot. Staff is always so helpful and friendly.
Fast, friendly service Wish they were enforcing masks, though
Good selection and pricing but 100% American
Staff was very helpful and knew what I needed to do the job
It's a home depot
Check your prices locally for items you wish to purchase to ensure best price.
The tool rental guy here really goes out of his way not to help you here.
Staff are useless and un helpful they had very little knowledge for the most part 1 staff was a little helpful the other 3 were clueless and 2 made you think they were knowledge with words or explanation but ALL there description was package instruction knowledge NO real world ability A Waiste of time to go there
(Translated) As in all good hardware you find almost all. (Original) Comme dans tout les bonne quincaillerie tu trouve presque tous.
Very helpful lady for kitchen counter replacement. Will contract with HomeDepot.
Definitely a lot better service that has been in the past. And they have cool Halloween decorations this year
Had everything I needed and was in and out quickly.
Always has what I'm looking for, staff are super helpful
(Translated) First visit this week and I was very impressed with the service. The employees without exception were very accessible, cooperative, and ahead of my needs. (Original) Première visite cette semaine et j'ai été très impressionné par le service.Les employés sans aucune exception étaient très accessibles,coopératifs, et au devant de mes besoins.
Good Very friendly cashier
Gail is very knowledgeable, informative and extremely polite and helpful . I would be recommend her to my friends and family.
Got what I needed and was in and out fast.
Overall good place to shop, some staff are better than others
DO NOT BUY APPLIANCES FROM HERE. Purchased oven. Took a week to deliver, inconvenient but ok. They delivered it and it wasn't an hour after they left the oven made a SNAP and now doesn't work. Frigidaire says to call home depot special line, special line says call the store the store doesn't pick up the phone. I'm at the end of this 48hr return window and CANNOT get ahold of them. Spent over 10k in the last year here on my renos, won't spend another dime. Update: went to store. They gave me another number to call. Called. That number said visit store. What can I even do at this point this is insane
PICKUP THE PHONE No one answers the telephone, not even customer service desk, no automated option to select various department associate.
Friendly and knowledgeable people. Anna was a great help
In Midland we have a locally owned Home Hardware on 4th st. Great prices, personal service and same product categories you find at Home Depot - a USA owned big box retailer.
Nice depot to get all tools from.
Had what I was looking for and was reasonably priced
Took 3.5 hours for them to get a BBQ down... I had time to go home, have dinner, come back and it still wasn't ready for me to take home so I had to wait another hour for someone to get off their "break" and drive a lift...
This place has a history of poor customer service for me in the past but today takes the cake. While at the paint counter ordering a couple of gallons of stain, I politely inquired about their advertised sale and the clerk replied in a similar fashion that it had already ended. Should have ended there but no. One of her gray haired, “orange” colleagues standing off to the side has to throw in the arrogance-laced comment “it was on for 2 weeks”. What the hell is that supposed to mean? In hindsight I should have cancelled my order right then and there and headed to Rona, but of course I didn’t think of that, only saw red. The only reason I was there in the first place was to match product that I had previously used. More and more do I find less and less reason to use this store.
Love some of the staff. Stock is plentiful
Everything needed for what i wanted
They didn't carry what I was looking for
My home Depot experiences have been consistently poor. Waited around and searched for an associate to help us with flooring. Finally found two associates sitting at a desk in th department and asked them for help only to be told that they didn't deal with that stuff , I asked if they could call someone to help and they said yes but forty five minutes later not a single associate to be found and the ones I had spoken to promptly left the area. On top of that prices were much higher than their competitors. I suggest Lowe's instead of home Depot !
Always helpful
I wish they wouldn't force you to use the self checkout when the cashier isn't busy.. but otherwise I always find what I need for home and garden here!
14 days have past no Air Conditioner supplies at the store. Are you kidding me Home Depot,seriously....No Wonder why Amazon is winning and taking over these brick and mortar stores. So basically you guys couldn't anticipate the fact that it will be summer in July and how many AC units should be there. Time to look for a new store manager I guess.
Great place
Always find what I am looking for at a great price.
Excellent customer service
Friendly, and helpful service staff..if. they dont know...they get someone who does. Overall, more knowledgeable then Lowes staff next door (whose sales are misleading)..
Plenty of variety and price is fair just not the friendly local hardware store
flooring was standard stock they don't carry it anymore in the Soo
Always find what I need
Great place for the handy man
Awesome place if you are thinking about doing your windows or doors talk to mark he's awesome patient and has great knowledge and understanding even if you aren't sure what your doing awesome employees who takes the time and effort it takes to help and explain even to someone like me who doesn't understand anything about fixing stuff thank you Mark you really deserve a raise
I returned a defective product but customer service was good to refund my money.
Worst customer service ever. I have been to this store a couple of times because it is the only one nearby . Alot of workers have zero customer service. The blond lady with glasses cut our blinds completely wrong and didnt even measure it after she cut it. She shoved it in the box and rushed us off because she knew she messed up. Lots of gas wasted to this store. do not go here and give them business. the only helpful person is probably the greeter guy. Many times the workers dont know a single thing about the products. Home depot needs to train their employees on knowledge. Customer service didnt understand that they even offered courses. Go to calgary where they are more educated and less ignorant.
Found what I was looking for within my budget. :)
(Translated) Not even able to have a functional telephone system in 2021 ...... Wowwww (Original) Meme pas capable davoir un systeme telephonique fonctionnel en 2021 ...... Wowwww
Helpful
They have an awesome kids program on Saturday mornings.
Went into Home depot to purchase three items fridge stove, dishwasher. We have spent thousands over the years. Disappointed in this company .
Clean, well located store. Had what we needed. I was going to rate 3 stars based on a very rude employee, but someone else went above and beyond and took care of us and helped more than most would. He's the reason I'll come back
They helped me with my painting needs and didn't make me feel like I was a dummy.
Staff are happy to help.
Always good
My Son ordered a window for my home. We got 3 delivery dates today was between 10 and 4 so far no window. If not delivered today I WANT my money back and will never order from the store again. I will also tell everyone. About your service
Staff were awsome
Can’t get threw too any department Went to store Matt not in they say don’t have ext all pass the buck next step call head office about my injury loading your truck
Worst hardware store in town sales staff are trained nothing. Management are failures. I would never recommend this store to anyone. Lyons timber mart has better service and the same prices.
The lady that helped me was very friendly
People always there to assist with prompt service and help me take items to my car.
Didnt actually go into the store but coming through the parking lot from the back and there was a delivery truck along the north side with a forklift in front of it. The forklift driver hopped off the forklift and stood in the middle of the roadway blocking my way through and proceded to give me a dirty look and throw his hands up like what i was doing was wrong and obviously not willing to take two steps closer to the truck to let me through. If thats how staff treat potential customers i will be sure to never set foot in that store.
Great service and great deals
Love the service and a wide variety of products
MUCH MUCH better service than the store on 137 and 127 ST. I even tried complaining to the manager and he could have cared less. If that had been my first experience with Home Depot I would have never gone back. The St Albert store is a little small but well run. For bigger selection and still good service try 50 ST and 137 Ave Clairview location.
Great location but very frustrated with the lack of staff.
Hard to find an associate. When you do,not very knowledgeable!
A very busy place with a large selection. I go there for the garden centre.
Great service
(Translated) Lack of staff at times to help, but generally very good. (Original) Manque parfois de personnel pour aider, mais très bon en général.
Worse customer service I have ever experienced. Curb side pick up does not work. Cant contact any rep to discuss. Go to Kent, save yourself some grief. Will not set foot in there again.
Big choice, not bad price
I returned a product I bought because it was clearly used (battery was 7 years old) and was right away accused of lying. I wasn’t rude when I came to the store, I just wanted to exchange it for a new product. I eventually got a refund when manager came but no apology or explanation, just accusations. No help at finding another product when I asked for help either.
The staff is friendly when you can find them. They do have a large selection of basic items but appear to be moving to appliances at the cost of hardware. When I look for an item they don't have they point me to their website. I respond "if you send me to the internet then you better have the lowest price or I will just Google the cheapest ". I went in for leg extenders and they did not stock them but told me to order it off their site. I found them cheaper on Amazon.
racist
Home Depot is as a hardware store should be, good selection of necessary item's you need to do the job right in home repairs and building. Helpful staff and good service.
Everytime I come in here I see employees standing but no help to be found. Today I stood infront of the key cutting machine for 10 min (19 March 2021 1415-1425). I had atleast 3 employees walk past me, 2 chatting and 1 staring at the floor. Last time I stand around home depot looking for help. Kent and Canadian tire for all my purchases now.
Typical home depot. Large store with lots of parking. We were expecting clearly marked entry and exit doors with the new Covid restrictions in place. Not so. One door was not marked at all. One door was marked exit with the 3rd door marked as both entry and exit. Very confusing.
Always seems this store has little or no stock on items you looking for
(Translated) It's good and good service (Original) C'est bien et bon service
Walked in, look for help. Asked customer service for help to get chain measured and cut. The lady at costumer service paiged someone to the isle 14. We waited for someone for 12 to 13 min and just left the store. Went to West Edmonton location, and they were very accommodating.
(Translated) O8 (Original) O8
Be aware picking up online orders at this location!!!! Today we picked up a trailer to attach to our lawn tractor after purchasing it online. We pulled into the curb side pick up and a trailer was brought out to us and loaded into our truck bed… right away we noticed it was missing parts and was rusted. We inquired about the missing pieces, however the associate that brought it out was unable to comment “I just bring things out”. We unloaded from our truck bed to realize it was more than just rust and missing pieces. It was dented, scratched muddy, included no parts or user manual/instructions… obviously used. We brought it back inside and asked for a new trailer. The new one they brought out matched the one we had paid for online, was larger and a completely different model than the one that was loaded into our truck. They 100% tried to pull a fast one on us. Had we driven away with that trailer we may have never noticed it was the wrong and cheaper model. Once again they accepted the banged up used one back into their stock and we believe it will 100% be sold to the next person who isn’t as diligent. Please be super careful with your online pickups here! Will not return to or recommend this location.
If I could post with no stars, I would. A fridge was purchased for the house that my nearly 80 year old mum is renting. …
Large clean store, always has great sales and usually a couple clearance sections. Staff are never anywhere to be found but greeters and cashiers always super friendly.
Staff is very helpful, reasonable pricing, just dont expect to have them cut anything at a 45 degree angle because their saw only cuts 90 degrees.
(Translated) Very good service (Original) Tres bon service
It took three weeks longer then I was told for my order to be ready to be picked up.
Just ordered a new shed from Home Depot. Great service.. thank you Kim for taking the time to walk us through the process over the phone.
I was referred to go to cosco for what I wanted cheaper than home depot
Waited for an hour to get 3 feet of cable cut and no one was able to help me. Waste of my time
HD cashier: "How many metal fence brackets do you have in your cart?" Me: "11", *handing cashier one to scan* HD cashier: "I need to scan all of them" *proceeds to start counting them out* Me: "Then why ask how many brackets I have if you aren't going to trust me??" HD cashier: "I'm just trying to do my job" Me: ????♂️
Alway friendly staff that is willing to help you
Went in to purchase some paint for my living room we weren't sure what color to get. Than Tracy the paint person was a great help with color, quantity & tried to save us some money. She was very friendly & helpful with our dilemma would recommend her to anyone with paint problems.
Great place to shop feel like a somebody
Friendly staff with lots of knowlage
Great staff and ok prices
Staff went out of their way in helping me get the right appliances and tasty discounts. Amazing customer service!
I went to the home depot today to look for a dishwasher but there is nothing in stock which is unfortunate but the staff were still great it's not their fault.
Excellent customer service at the Pro desk
the young lady in the paint department went out of her way to get me a nozzle to go on paint cans, this means so much as my husband has many health issues and trys to maintain his independence
I have had the worst experience with this Home Depot. If you can go anywhere else for your needs I’d recommend going there instead of this Home Depot. I ordered an LG dryer on December 17. Now at the end of January I am still without this dryer. The delivery was cancelled three times. When the item was finally delivered the dryer was severely damaged. The dryer was then sent back and redelivered for a second time only to be damaged again. Attempts to contact Home Depot about cancelling my order has been met with resistance.
Smaller then most but helpful staff
Peter in the hardware was fantastic. The guy who runs the windows and door is great and the lady who is in charge of flooring is very helpful.
(Translated) Always excellent service. One of the vendors even went looking for a product that was behind the store, which fell on sale the next day to apply it the day of my visit. Many times I was entitled to discounts and discounts on the fact. I strongly advise you (Original) Toujours un excellent service. Un des vendeurs est même allé chercher un produit qui était derrière le magasin, celui-ci tombait en promotion le jour suivant pour l'appliquer le jour de ma visite. Plusieurs fois j'ai eu droit a des escomptes et des réductions sur le fait. Je vous conseille fortement
In and out quickly. Very friendly staff.
One staff member is extremely knowledgable and deserves a major raise and why i didnt give this location 1 star. Other then that the cashiers are rude the lady working at the service desk in the plumbing is completely lazy and useless and was using company phones for phone calls and most likely making long distance calls terribly disappointing and you should train your staff better. Another complaint i had is with the customer service desk they seemed as if they were better then the customer. All in all go to home hardware until homedepot can really re staff or re train there employees it is very clear to me they run an unprofessional business.
Very unpleasant, rude ,and treated with disrespect after spending 2000 dollars
Like IT!
(Translated) Very helpful staff: they did not stock what I was looking for, but they told me where to find it (Original) Personnel tres serviable: ils n'avaient pas en stock ce que je cherchais, mais ils m'ont indiqué ou le trouver
Home Depot is close convient and the prices aren't bad, plus the service is very helpful.
They have everything and anything there.
(Translated) I love (Original) J'adore
We were able to get what we wanted and exit quickly. Staff was helpful.
Lots of quality products ..competitive prices ..very helpful staff..A+++
Large inventory of building supplies, they almost always have the off the wall thing you are looking for
I made an online order but as I was ordering my items were sold in-store. I promptly got a call to inform me of the issue. Shortly afterwards I received an email from their services team informing me that they had an alternative item from a different brand that they set on hold for me until I had a chance to call. I was able to pick up an equal part. When I went to the store Brandon was very cordial and helpful. Thank you for the great service!
I was there shortly before closing tonight. I really noticed how friendly and helpful the staff was. They were closing in 5 mins yet nobody scowerd at me lol. One staff member even asked if they could get me a cart :) nice!
Clean, well stocked, well staffed.
Always easy to find someone to help
Store was good floor was marked clearly for distance between patronsit was nice to see spring stuff tgere
Allen in Windows and doors was awesome, he took the time to ask questions and understand exactly what we were looking for and even took us over to the locks and handles and helped us pick stuff out... He was busy at the time that we came in but dropped everything to help us which should be the way customer service works. Thanks Allen for restoring my faith that customer service still exists, although hard to find these days!!!( We had been to 2 other retailers before coming to Depot and couldn't find anyone to help...)
I mean, its home depot. ????♀️. Lowes has better customer service but theyre good here too.
(Translated) Good choice of products (Original) Bon choix de produits
Tried to call the store but got only the robot and after going through all the menus I should get connected to a representative but I waited 15 min and no one answered the phone! Tried to chat just to get informed that I need to call the store so I tried that again but no answer. Tried the 1-800 number, got the customer service and they tried to connect me with the store manager without success. Went to the store and again I had to wait 39 min and been told that they are short in employee but that shouldn’t be my problem! Very annoying
Great prices on appliances
Very helpful staff that have always answered all the questions I've had.
Not many people speak english, which is no problem at all but i loved that they tried to, and was still able to help regardless of the language barrier. Big Thanks to the staff!!
Great selection and good prices.
Slow service !!
(Translated) The clerk did not know at all the "air conditioning" and told me anything ... A chance that I had done research before with specialists. (Original) Le commis ne connaissait pas du tout les "air climatisé "et me disait n'importe quoi...Une chance que j'avais fait des recherches avant auprès de spécialistes.
Great selection but still hard to find helpful staff.
The usual. They have what you need so you go even though service is bad and sales are few and far between.
Ordered wall planks online because they were to available online. Product was in stock and delivery was estimated between 3-12 days. Said usually ships within 72 hours. Did not ship for 2 full weeks and product was picked up by Day and Ross Friday May 8th. Day and Ross told me delivery would be by end of day Monday May 11th. No one came. They then told me it would be by the end of the week but again no show and when I called they couldn’t tell me when the new estimated delivery would be. Spent 2 hours on the phone Friday morning trying to get a hold of Home Depot. Finally left my number for a callback which never came. Spent 4 hours on hold Friday evening to finally have the call answered to be told they were closed for the evening and could tell me nothing. This is the worst purchase experience of my life. This company is very disorganized and Day and Ross is completely incompetent.
(Translated) Very good service especially in the painting department! (Original) Tres bon service surtout au département de la peinture!
Great experience always helpful and knowledgeable
Price matching requires a written quote from other store. Soo Mill didn't need that and did it on the spot no questions asked.
Most fun you can have,wandering a hardware store just to see what's there
No problems nice staff
(Translated) Good price a lot of choice (Original) Bon prix beaucoup de choix
Trying to contact home Depot by phone, be prepared for a lot of wasted time and frustration.
Very impressed, did a return today and the customer service was 100% on point!
I was in a hurry and had no idea where to find it. Sue that was working at the register knew exactly where to send me. She is always super helpful. Wonderful asset to the business. Thanks Sue!
David Good was so helpful while choosing my washer and dryer....presented knowledge and showed kindness which is very much appreciated. He also discounted my purchase to help save me money. I would recommend David Good to anyone who visits Home Depot Midland
Helpful staff
Best. Store. Ever.
They have experienced staff to help you out for your technical details,and we'll stock up always.
Great selection of products
Good staff good prices usually a positive experience.
I find the staff are very nice in there. I used the paint department today.......there was a lot of people in there not social distancing however and on top of each other in the paint department, but it didn't affect the service. Only shop for my paint there.
COVID - just tell them you can't wear a mask and that's good enough with them. Sorry, can't shop there anymore, people wandering around everywhere without masks - I guess the rest don't matter, as long as the few refuse to wear a mask. Curbside is available - I will try LOWES next time, but not Home Depot again. Other than that, I like the store. The greater part of the population will follow the rules, remember when your store was closed, why go back there again, keep people safe, stay away if you won't wear a mask. I'm probably not the first to give up going there and as others read this, they too won't go. Very bad choice by the manager, my bill says Justin Einwiller, well shame on you Justin.
Service very good ????
Some of the people working here seem completly clueless. But awesome selection though......
Wow just about have everything. Even house and home decor
This place should be called HOME ALONE ! And not HOME DEPOT !!! Poor service in the paint department
Service was so friendly seems like everyone is a family
Great place to shop. Friendly staff
I ordered a vanity top from Home Depot online. Product arrived broken. Contacted HD ca was told by one rep they would pick up item and bring new one. Second rep said this was not possible. She told me item would be picked up taken back to Ontario and if they see fit would issue a credit, and I would have to pay for another one in the mean time if I wanted it. I asked if I took the item back to the store, would they refund me right away. She said yes So the next day I loaded up the broken vanity top took it to the Red Deer store. They went into there system and took the vanity top back, but told me they could not refund me as it would be done by Home Depot.ca. But they sure would take my money so I could order for another top. After speaking to a couple different reps at the store this was my only recourse. The did not issue me a receipt for the returned item so I had one of them right a note on my receipt that stated item was returned to the store. The next day I contacted Home Depot.ca, and another different rep told me I would not get my money back until the store returned the item back to Ontario. I spoke to numerous people at Home Depot ca and the store and received a different story from everyone. Gave them a 1 star rating because it would not let me go lower
Worst experience ever! I bought a small grinder there today get it home UNTAPE the box and open it and there is no grinder in there, just the accessories I called the customer service because I live more then 2hours away and they basically told me Im lying to them which I can see because I have no proof that I didn't take it out, but if it didn't happen I wouldn't be leaving this review so ya ANYONE GOING TO THE RED DEER HOME DEPOT: open the boxes of everything you buy or don't buy there and let them tape them back shut bunch of idiots!
The staff is top notch
Staff are always helpful and know the products they are selling.
Very poor customer service, website and store shelf showed a different price than the till, teller would not accompany us to the display, would not honor the marked price.
good selection friendly staff
I love shopping at home depot.
The service is amazing and the attention given to customers makes me happy EVERYTIME
There isn't one single human at the home depot who give af about helping customers. They just dodge phone calls and customers all day until there shift is up. Absolutely brutal service everytime.
My brother and I each received great service from Andre when we bought our snow blowers on the same night just before a BIG snowstorm. He competently and cheerfully put two together very quickly for us while we waited. He is a model employee who deserves a pat on the back. I will also say that the lady who dealt with us at the customer service desk was equally effective, and very nice to us. The people they have working for them are top notch and know what good customer service is all about. Good service can sometimes be hard to come by but not at this place.
Good store, good location. Sometimes I have difficulties with making a bill payment. The associates at the customer service desk often say they don't have a cash register and I need to go to the regular checkouts. Definitely a bit frustrating when I see them put another customer through with a purchae/refund. Otherwise, home depot has everything I need and great prices.
Order a dor on line and was wrong door when we went to pick up. Had to get fixed twice b4 we got right door.
Very good
I needed to exchange a plumbing snake purchased earlier in the evening for the larger model, so I called the Westmount Home Depot and an associate spoke with a supervisor in the plumbing department about my problem. When I arrived at the store I spoke with the helpful associate who answered my phone call. He directed me to the supervisor whom he had informed of my problem. This helpful gentleman searched for the item I needed, found it up on a top shelf, got it down for me then processed the exchange. All this happened after the store had closed because it was 2 minutes to closing when I arrived. I really appreciate the help and will shop here again.
Loved the curb side pick up but should have free WiFi when waiting for you pickup
Been here a few times. Once I needed PPE. Nobody knew what I was talking about but they asked around and looked it up on their computer which was really helpful of them :) The other time I was there the woman showed me where to find something right away. While I was looking at options another woman came and asked if I needed help. Very good location!
(Translated) I love this store and I always have good service in addition I would buy a ton of stuff each time and question of product quality much better than elsewhere. Thank you all and continue to stay on top (Original) Moi j adore ce magasin et j ai toujours un bon service en plus j achèterais une tonne de trucs à chaque fois et question de qualité des produits beaucoup mieux que ailleurs .Merci à vous tous et continuer pour rester au top
Worst ever. 4 pro desk guys and multiple employees watched as I struggled to get 12 foot drywall on a cart. Not 1 came to help but continued to watch, I left the cart there and am on my way to kent.... Pro desk is uselessness as are the employees that work it
Always great service. If we can't find something the employees are very helpful.
Great helpfull staff. They always have the parts I need and if they don't then they will order it and get it promptly. The prices are always lower than all the local hardware stores.
Chris from lumber was incredibly helpful with our order. Unfortunately, we didn't have our trailer available when our order was ready for pick up, this meant we needed to make multiple trips with our truck. On our second trip there was a little bit of confusion, however Chris handled it very professionally and respectfully. To prevent anymore confusion, Chris ensured that he would be there for our third and final trip. He recognized us when we pulled up, and came over to communicate with us right away. In a world where everything is online, Chris still managed to show fantastic customer service.
Got every thing u need
Great
Lucas in appliances has restored my faith and made me update my review. He was with another customer when I came into his area. He acknowledged me and indicated that he would be with me asap. I was looking for an Insinkerator. He showed me the one his mom has and is happy with. We looked at other options together then he asked if I needed electrical and plumbing help too. A very nice experience! Bought some lumber. Asked the cashier if she could find a pair of pliers to pull out some staples that were sticking out & was told no. Not great customer service.
If you like employees walking away from you mid sentence to answer their phone, or one employee after the next giving you shrugs in answer to all of your questions, or impatient cashiers rolling their eyes while you're checking out, then I guess this is the store for you.
Love shopping here they always have what you need for projects with reasonable prices.
I will not be shopping a Home Depot in the future with the amount of money that was given to the Trump campaign nor anyone else in my family Shame on Home Depot it totally discussed me
I get my paint from here
Awesome selection for everything home Renos and some gardening equipment the framing wood is usually really twisted or warped would not recommend getting a bunch of 2x4 even though they are inside on a shelf. Other than that I go to home Depot all the time very friendly staff and reasonable prices and they price match online too ????
Wide selection
Get rid of self check out. Follow what the other hardware stores in this city are doing. Actual customer service at check out.
(Translated) Unique products (Original) Produits unique
I am not impressed I was supposed to pick up a snowblower purchased 2 days prior and now I am told I can pick up the following day no courtesy call ????
Great people great help!
Awesome service. Always have what I'm looking for.
Great place to shop. Staff is friendly and well informed.
I like Home Depot for so many things. There lumber being inside for you to self choose is great. They have a great line and assortment of tools. Utmost, I have always had super service from all people.
Always great stuff
On Dec 12th, I bought a wall fan heater with its thermostat kit. The thermostat was handed to me by an associate. Yesterday, Jan 12, I got to install the fan to find out that I was given the incorrect thermostat kit. Talked to an associate about 1 pm and was told they would look into my issue and call me back with an answer!. 3 hours later after calling back 3 times as no one was calling back, I finally talked to a different associate who right away knew that I had the incorrect kit and indicated that they had the correct one on the shelf. She offered to leave it at the front desk for my convenience. I drove from Bridgewater to Bayers Lake that afternoon to finish the job. I was not a happy customer at that time!!! Long story short , I had no issue to get a refund for the wrong kit BUT I was given the correct one at NO CHARGE. Now that 's how you do it to show that you value your customers and apologize for a mistake. J.C.
Always greeted when I enter the store, the staff are always ready to help you with any inquiries and will accompany you to the product you're looking for. Pleasure to shop here!
Purchased a Style Well Bracebridge 54inch Media Console Electric Fireplace on a Sunday morning at the Red Deer Home Depot and put it together that afternoon. Moved it into place plugged it in and the firebox was not working. Hauling it back to Home Depot was not high on my list so went in to talk to Customer Service and the Seasonal Department. Everyone I talked to were helpful and they soon had me away with a new firebox and it works well. I would recommend Home Depot to anyone.
Great selection of items little hard to find help sometimes but still a great place thanks
Staff went out of their way to be helpful, even helped load my purchases in my vehicle
Friendly service in hardwair and very helpful in cooking appliance s
Good store. Terrible review based off this scam 11% rebate they claim to offer. I have submitted 3 recipets. Every single one of them were rejected, no notification, only found when I checked the status. Online support is a joke, 3 different people 3 weeks apart all told me 30 days to get my rebate. Then there would be an issue and the whole timeline restarts. They are obviously hoping you just give up. The matched rebate is why I came here. I will not quit til I get it. But wont ever shop at a home depot again Now up to nearly 4 months still waiting on my rebate.
While doing a curb side pick up of lumber and plywood, by myself. The employees brought me the three carts my stuff was on and walked away, no offer to help load it. When confronted about there poor lack of service, was told whoops, isolated incident. Blamed it on Covid. 45 days later visiting same store and watched as customer after customer helped a 6month pregnant lady loaded her cart full of lumber, no employee willing to help her. As the lady went thru the checkout there were at least 4 employees standing shoulder to shoulder un willing to help the pregnant lady with getting it loaded into her car, I loaded it in for her and she was grateful. Shame on Home depot, bad customer service, bad Covid 19 ethics.
Rude employees, yelled at me for a solid 5 minutes about how returns are different from exchanges. After the 5 minutes she clicks a few things says they don't have another sink and here is my refund. I walked back to the shelf found 4 more. WILL NEVER SHOP HERE AGAIN
my gonto place.for wood
If you know exactly what you want and are short of time go to the store in the evening. The staff work hard at ignoring customers and will not waste your time with idle chatter or offers of assistance.
Great service and selection
Bought some flooring and a garden hose, staff was friendly and helpful.
Staff was very helpful and nice no hesitation to help you out
Should be closed during Covid pandemic. Was there today and a man was walking around without a mask at all. Staff didn’t say anything to him just stepped away! Should be fined and closed!
Not always having staff that know much in their departments.
Great store lots of choices and great staff
Take as helpful. Found what I wanted fast.
Some staff friendlier and more eager to assist than others, some look like they are praying you do not approach them. If you ever been in a Lowe's or Home Depot then you know what to expect in terms of goods/wares.
They have almost anything you need
Just bought a dishwasher there and the guy was so nice he did a price check for us and got us 100 bucks off!!!
Staff were knowledge and helpful. It was easy to find what we were looking for.
Plumbing department was super helpful today!!! Thank you George and Barry ????
Good service. People there know their stuff.
I bought a lawnmower online during covid and it kept breaking down. I had to wait until the province opened to be able to return the item. Recently was assaulted and suffer from a concussion my sister did the return for me. But she forgot she got a store credit instead of a refund and bought some new lawn care items. Well with my concussion I wasn't able to drive to the store so last week we spoke to a nice guy who attempted to help us with getting the amount refunded without us having to pay for a cab to go back. He created a ticket for manager Sheena to help us. I really appreciate how they were understanding to my situation and helped me out. I got the refund of the store credit. I missed the deadline to do a survey so I'm leaving this review. Really appreciate the help guys.
Helped our company track down a cement mixer needed for our business!
Shopped at Home Depot in Vernon, the sales person that helped us purchase our appliances was a fellow named “AL” . Al was very knowledgeable about the products, very friendly. Went above and beyond his job description. Outstanding service from Al.
It's a good place to shop there
(Translated) Good price good service (Original) Bon prix bon service
The people and selection at this home depot are second to none. One of my fave stores.????????
Staff very knowledgeable .. every question answered..great guidance
Found what I wanted
(Translated) For the shopping of exceptional and unique items this is the place worth the trip. (Original) Pour du magasinage d articles exceptionnels et unique c est l endroit qui vaut le déplacement.
They should have washing machines in stock and less bath tubs in stock
Very helpful staff! Clean location with lots of cool new products on display
I've been there at least once a week during recent renovations. The staff are always helpful. Get them to cut your lumber for you to save time when you get home.
Great customer service .All the staff members were freindly and ready to help.Very impressed.
Great assortment well displayed.
Very good service from paint section as well as customer service prompt and friendly thank you
Thanks Gaby for cutting my blinds with such precision, they fit perfectly!
Store was clean and the staff were friendly. Cashier greeted me as I walked in, as did a few of the staff that I walked past. Pricing is pricing but they had what I wanted in stock and ready to go.
(Translated) Friendly staff and always available (Original) Personnel sympathique et toujours disponible
It's the home depot.
Friendly staff and excellent service
The associates could be a little more knowledgable
Good place very assistive staff look for deals
This experience just served to remind me why we stopped going to Home depot. All the staff are friendly enough but know little about the products they sell. Even worse, they pretend like they do! All the misinformation we were given left us not only doing all the product research ourselves but also wasting days of our time while the staff sent us round in circles from store... to website... and back again to the beginning. Sound confusing? IT WAS!
Great place to buy lumber,tools,etc.
Much better than the last time I was there. This time, very good service in the two departments I needed - this was MUCH better than last time.
I had an issue with my online order for a black Friday deal, and not only did Porcha in customer service do everything she could to try and fix my issue, she called me back several hours later when the item that was missing was found and had it set aside for me when I came in the next day. That's great customer service!
Typical box store!
Was waiting an hour and 15 minutes for paint. They said they were mixing it. They helped people saw them come and go. Left paint with them and a cart full of stuff because I waited to long and had other things that needed to be done. Worst service ever.
Good service
Ordered a window and door package back in April was told it would be ready to be installed around May 10 window package arrived at my house two times June 13 with a paint defect so Gentek took the windows back to apparently be re painted so windows came back August 8 this time they were not wrapped in any sort or packaging installer and I noticed damage to the windows even before they were off the truck upon further inspection you could see al sorts of chips in the paint as well you could clearly see the windows were not even repainted at all them same paint defect was still present today is September 11 and I’m still waiting for a resolution homedept customer escalation department just keeps giving me the runaround which they’ve been doing since June I’ve had three or four different case managers I’ve asked on numerous occasions each of the case managers some conversation on the phone also through email correspondence to speak to one of their bosses a supervisor or manager only to be told I would be getting a call back later that day or that they were in meetings I’ve even told my my first case manager when I asked to speak to her supervisor I was told that there are no supervisors and managers there that all the escalation department case managers or bosses they’re all the same which was an obvious lie Today again I was told that I have no choice but to go with the current manufacture and that I should call them and arrange to have a new window package delivered or the old damaged one repainted Which I find absolutely ridiculous I contact at Home Depot home services to have a window and door package purchased and installed in my house I did not call New Town windows and Door nor Gentek so if anybody is in the market for windows and doors I would suggest calling a windows installer directly Also I forgot to mention that Home Depot stock Jeld Wen windows and Rona stocks Gentek windows which I recently realized after giving Rona more of my business Anyhow I’m not sure why Home Depot is pushing a Gentek product through there home services that Rona stocks you would think they would be standing behind Jeld Wen or some other manufacturers
Very organized and clean. Staff very knowledged in their department and helpful.
We came to get a dryer not realizing that we should have ordered it ahead of time but there was one on the truck and they went and got it, the staff helped us out and I would like to say thank you.
Great staff. Got what I needed quickly and easily.
Westmont is a waste of time the servers told me there is no snow blowers out until 23 September and no other home depot will have them they are all in C can. Well I went to St Albert. And they had a lot of them out and the one that was advertise. The servers was quick alert and attentive All other home depot should take some training from St Albert .
I just wanted to give kudos to one of your employees, Jim, I believe he works in hardware. He is incredibly kind, very knowledgeable and above all, honest. I recently took on the huge project of installing new floors throughout my house for the first time. So I had little knowledge of the tools needed, etc. When I came in to purchase some products, another employee was trying to upsell me expensive tools and Jim overheard that I had a tight budget and was seeking alternative options. He immediately came over and assisted me to find an affordable tool that was excellent for the job. I appreciated that he didnt take advantage of my ignorance and thus he has made me a happily returning customer. I highly recommend him as a knowledgable source.
Pricey lumber and shelving but good customer service
Typical home depot it works big store ...
Service was both good and very bad. I wish they'd weed out employees with attitude. Some people shouldn't work with the public and that's okay, but it's hard to admit with an ego to protect. For me, the number one policy, is that 99% of the time, the customer is always right. Secondly, to avoid having an employee from faĺling while carrying boxes of large format porcelain tiles down from the top of the display racks, HD should have had enough lift trucks available! This HD should have some sort of happy employee days, not enough smiles at this store. Looks like a deeper management issue perhaps...
Good place to get what you need, but difficult to find someone to help you.
Guy in Plumbing very helpful
Very low quality service for making large orders over the phone in the lumber department and pro desk. I called 3 times today they said they where to busy and would call me back. Over 5 hours later still no return call. Now I will be traveling 30 minutes to the store to ensure my orders will be placed. Other home depot's have all been great.
Just another trip to home depot. Wife spends more money than me, but I'm the one in the doghouse......
Large, bright store!
Associate I dealt with went above and beyond.
I stopped going here.. I use to always go here until every visit ended up to be the same.. I would have a question and I'd keep getting passed off to another employee 3-4 times before anyone would have an answer.. this started to happen eveytime. The employees should be trained in their dept before set out on the floor.
(Translated) Very good service (Original) Très bon service
Great products, TERRIBLE customer service. Trying to find someone to help you is like trying to find big foot.
Walked in knew what I needed to get. Gentleman helped within 3 min. Got my paint ready. Very pleasant. In and out in 10min
Super helpful staff, great customer service. I love everything about the store and the company. I love their pin interest classes. Norm and Laura are great. For the very first time I learned on how to use drill machine, than you for making my experience great!!! ????????????????
Don't order anything you need soon. Had Canada post delivered faster.
The bad thing is Home Depot is not Canadian like Kent though I do like that their lumber is kept inside out of the weather.
Staff was very helpful.
I go there every day its fast and easy
Very helpful knowledgeable staff
Really wish staff were more knowledgeable like they used to be
It's a home depot. It's got what you're looking for.
Found everything that I needed. Staff are friendly.
Helpful staff Rob in blinds was great but not use to line ups but it went faster than I expected
Excellent service.
Went in to buy a sheet of plywood walked right up to it staff member helped me put it on a cart and away I went. Quicker than a convenience store
super friendly and helpful staff!!
Good service and great products
Ok
The cashier (very friendly nice young guy) was very helpful in answering my gardening questions. I bought several bags of soil due to his help.
(Translated) Not found what I was looking for but I had the right information (Original) Pas trouvé ce que je cherchais mais j'ai eu la bonne information
It wasn't the pro desk but the store. Placed an order for custom closet doors Aug 11. 4 to 5 weeks I was told. No call no email I finally had to go to the store again just to find out what was happening. Oh it was delayed it will be in by Oct 23. Finally got a call Oct 29 to come pick it up. No apology, no giftcard to discount to say we appreciate your patience. Just pick it and go. Would not suggest you order stuff there.
My experiences at home depot have always been great! The staff are friendly and helpful. Today was the first time I had a run in with an employee that was less than friendly and less than helpful. As I was asking where to find something she started walking away and yelled aisle 7 or 8. Thanks for the help....This definitely isn't the norm for this location and I was not impressed. Luckily I found another employee that was more than happy to help, and it was aisle 12 btw
(Translated) Nobody on the floor (Original) Personne sur le plancher
Missing 1 star as a result of; when I went to the self serve cash, it turns out I needed a cart, when I asked the attendant if there were any carts around she pointed and said " over there" rather than get me the cart whilst I had my heavy item.
it sucked they didn't have what I was looking for and I drove from out of town
Arlene from the window/door department was the absolute best to work with! Arlene took the time to help us make our configuration for our window & door side lite and told us about the upcoming 15% off door sale!! We are so happy with the customer service Arlene & the Home Depot St Albert team provided so THANK YOU!!!
Thank you soo much to Al in home appliance section for going above and beyond in assisting me with my new fridge purchase. Your knowledge, work ethic and genuine love for your fun retirement position at Home Depot, is greatly appreciated by anyone who is assisted by you I'm sure. I cannot thank you enough for making the entire process soo simple. I had been looking for a while and good help is hard to find these days. Home Depot Vernon is very lucky to have you! Will be back for the rest of my kitchen reno needs to see you soon!
Great customer service
Bought a dishwasher two weeks ago, it was delivered on time and in good condition, they were set to install early last week, I took days off work to wait for the installation but nothing occurred. After phoning the store daily and visiting the store to complain, and beyond shrugs and just pushing it off til the next day I have yet to receive anything, not even a simple phone call from the installation company.
My hubby was very happy with this visit. He found out he could rent a tractor backhoe for next weekend. A great deal.
Luckily they will return things because everything I kept ordering online or buying in the store was damaged.
Friendly and helpful staff , no issues at all
When entering the store you are usually greeted by someone, and asked if you need help finding something, not what you get from other stores,which is a good thing if your short on time,friendly knowledgeable staff, Time saver
(Translated) C perfect very good service for purchasing a blower (Original) C parfait tres bon service pour achat d'un souffleur
Plumbing department is just disaster, half of copper fittings missing, always have to go to Lowe's after Home Depot.
Too much of their "own brand" of goods and a poor selection of name brand goods.
Everyone was very friendly and most important helpful. They price matched and beat the flyers I had by 10% . Great Job
The worst customer service I’ve ever experienced. If I didn’t have to shop there for my products I would most definitely never step in there again. This place puts me in the most awful mood after every single visit. From not having things on the shelf to staff not being able to answer any questions.. just a disaster!
Great service great products
Found everything I need. Staff helpful.
Was there to browse for appliances. I especially like that when the associates approached us, they asked if we needed assistance, when we said no, they left us alone. Let us browse! Great prices, great selection!
Friendly people and very well trained in everything in the store
Great place for lumbar and other tools you need and great customer service
Everything you need for your home
Found what I needed and was helped to save even more money by price match +10% by the helpful and cheerful staff...... Update, this will be the last time I ever visit this home Depot, especially following the snot nosed sales staff in the paint department. If you hate your job, quit, go to school and get a better one, because I don't need, nor will I put up with the kind of attitude that I just encountered. The manager that I reported this interaction to was ineffectual, and offered absolutely nothing in way of reparations or apology. If you need to go to home Depot, go to a different one.
Good selection of everything, but finding assistance can be difficult. Not the Home Depot of yesteryear, when there was a knowledgeable employee on almost every second aisle.
It's not easy to find help on the floor, which has resulted in most trips taking longer than I'd like. But it's hard to beat the inventory and ease of access.
For the second time in one month went to HD for a plumbing braided hose and for the second time the aisle was closed with no one working in that aisle. I asked an associate and he stated that will be working there. I left and went to Kent on both occasions. I feel that today the associate could have went with me or go himself to get the braided hose. Not impressed.
Had a great experience today at Home Depot. They processed a credit I was due without any problem and I found a great deal on a couple of items I've been looking for. Overall a great day.
Go there all the time! Usually great service. Went there to order my new appliances for my kitchen and Joe took very good care of me! (Please fix his computer.. it wasnt working properly) we managed and he used someone else's. He was very personable and helpful! Thanks!
(Translated) Very good service (Original) Très bon service
Ryan helped us and was super friendly and knowledgeable about the products.
More expensive than other box stores on many items. Bad dealings with some managers who got aggressive in behavior after they would give me match pricing but declined after sending me around to other stores and get the paperwork to prove my pricing. After talking to head office they just put me back to the same store to deal with my feedback to the head office and ended up getting say managers who did nothing. They lost at least $20,000 in business from renovation. It went to Lowe's next door who has better pricing and deals. They have few stuff on duty. However a lot of the floor staff that I have dealt with were great.
Rude and unhelpful employee at the returns desk. You caused this.
(Translated) We find everything and excellent service (Original) On trouve tout et excellent service
Excellent!
Some good deals
Great store and helpful staff!
Ordered skylights - they don't have any in stock. No problem. I order skylights that say they are 46.5 x 46.5. They are NOT. Turns out the skylights are 51.5x51.5. THAT'S A BIG DIFFERENCE. I now have a hole in my roof that's big enough for a 46.5x46.5 window, I can't accommodate the larger size due to the trusses. Reached out to home depot - and they said "no worries, bring the skylights back for a refund." EXCUSE ME? I ordered 3 skylights, I paid $79 for delivery for EACH skylight. I have a hole in my roof - it's November. And I'm just supposed to pack them up in my Volvo and return them????? So, when home depot had to move them, it was worth $240 but I can just do it for free? They cannot even order the replacement windows urgently. So I'm about to wait 3 weeks for windows that when they arrive may or may not be the size indicated on the home depot website. And the help I've received is less than pathetic.
Plenty of staff to help
Shopping with a friend and were treated so well by the knowledgeable staff that I won't hesitate to go back for my own needs
Staff is extremely helpful, although rarely, sometimes it's tough to find help. Great selection of inventory, at competition prices. Lumber is decent, however it is stored indoors so it tends to morph a bit when you expose it to the elements. Overall fantastic franchise.
Wanted to buy a specific rug that they only had in stock in Campbell River. I called the store in Campbell River they wouldn’t Bring it to the Courtney store so I had to drive up to Campbell River to do it. Any other department store or big box chain that I have ever dealt with or gladly bring stock from another store for a customer. Horrible service but what I’ve come to expect from Home Depot
A great place to shop and find the right tools or materials.
(Translated) Large selection, good price and good service (Original) Grand choix, bon prix et bon service
a very good in store group of people but the Absolute Worst telephone service I have ever encountered. I can't get in touch with Anyone from Any dept. I have tried for iver 2 hours. It is after 5 and I have been at my home all day awaiting a delivery. I don't even know if they deliver after 5. So i may have wasted all day. This is not about delivery drivers but rather the absolute inability to get even the simplest of questions answered via phone .... am thinking about just having them leave the order on their truck... it is that exasperating
Great service as always!
Home Depot = Top Quality in all aspects
(Translated) Good choice and good service. (Original) Bon choix et bon service.
Home depot is the place to go. The staff are amazing friendly and very helpful. Never had a issue and great prices. Love home depot thanks for being there for your customers.
Brutal experience. Ripped and dirty (mud covered) Bags of Road/Driveway Salt loaded into the back of my New Range Rover. Is there zero Quality Checking Here? Cleaning the bags should be an easy thing to do. As for as ripped bags they should be used for their parking lot not the back of my Truck Zero out of 10
Favourite hardware store, has all the renovations stuff you need!
Great staff in here am always happy to come in
The girl at the on line order desk was amazing!!!! She knows her job
Always get a lot of help especially with me knowing so little
Staff is fantastic
Nobody was working in hardware so I went next door to Lowe's they were happy to serve me.
Pickle up some 2x6 to make a bed frame
DO NOT BUY AN EXTENDED WARRANTY! Very disappointed. $1500 on a washing machine that lasted 13 months. Home Depot covered nothing, then the extended warranty company, Comerica has made it difficult to get answers. Hour on the phone daily and told to wait till end of March then they may review. So a month or more of laundry mats. Service company is from London and also requires extra waiting. Worst experience ever. Now I know why they sell the warranties, no one has to accept responsibility at store. Wish I could give a zero star review.
Always find what I am looking for .and staff are always very helpful
The staff did not seem approachable and I waited hours at the hardware department for help. However after the wait I got what I needed. More staff needed perhaps.
The Home Depot in West End and Westmount are a delight to visit it's almost scary that I'm starting up in construction again stop were not only knowledgeable but courteous and very helpful in giving my items on my honey do list look forward to returning on many occasions and the honey do list just does not end one day I'd like to hear the words honey are you done
Nice garden center
Sat on the phone waiting for someone to pick up and no one did. Was trying to inquire about if they had something in stock but found it elsewhere. Lost out on a sale due to poor customer service.
Excellent service and they have what I needed.
Across the nation I have dealt with Home Depot stores but this one stands out for great customer service. We have made several substantial purchases and many smaller ones at this store and every one has been outstanding - from appliances to a snow blower. Specifically I would like to commend Craig for service way beyond the call of duty and Gilles and Samm who worked out some unique issues for us with a smile and great attitude. This is NOT your typical big box store and for that I am most appreciative!
This is by far the absolute best Home Depot in the area, I’ve been to almost every one as I am a ProX member and a consumer shopper for over a decade. The level of customer service they have here I couldn’t describe. All of the staff are so knowledgeable in any questions you may have and super friendly. The store is organized and couldn’t have it any better. The manager, Chris, is awesome! I sometimes drive out of my way just to shop at this location so I can experience his greatness in what he does. I haven’t met any other manager that comes close to the experience he provides to his customers. Super friendly, knowledgeable, caring & loves what he does. He deserves a big thank you! I also must add the best cash register, Maria! Always full of happiness and makes your experience a great one. You will always walk out with a big smile on your face. Other staff members are great too, Barb (Assistant Manager) & Patty always make it worth going there. I’ve always been overly happy with the service they have both provided me at the Pro Desk and my overall shopping experience. These are the reasons I will continue to shop here for as long as my consumer needs go & my business. Amazing people. Thank you.
Best prices on painting supplies
Great store for renos. staff are very helpful.
Today was a good day at home depot
Well organized and friendly staff
Great products with reasonable prices.
Good selection of building supplies etc and the store staff are very customer centric.
The best place to find all your lumber needs and anything you need to renovate your home. Great selection of plants in spring. And seasonal is awesome for all your holiday needs like Halloween and Christmas. We go there often. The staff are helpful and friendly.
(Translated) Very knowledgeable comis (Original) Comis très connaissant
Great prices and staff. Wholesalers can't even beat some prices
cant always find someone to help
Love this store. Should open one in Slave Lake
Was in store today to buy a 4x8 sheet of asbestos( which is very flimsy) the salesperson was good enough to get me the cart that you can transport this with . Anyway here I was with a flimsy 4x8 sheet trying to navigate to the check out. And oh gee not one employee helped, probably five of them hurried by me. Great crew you have there.
Staff is not friendly or helpful
Good for home improvement items
I have been shopping for appliances at this Home Depot location in Medicine Hat for last 3 years. I am very happy with the customer service i have received by pretty much all the departments. The staff is extremely helpful and focus on customer satisfaction. I recently purchased Weber Genesis II Natural Gas BBQ and had an issue with its hose. Josh and Kim along with their team went out of their way to help me and I was pleased to see their dedication to make sure my BBQ is up and running that day. I am definitely going back to this location for my future home project needs.
Today I attended the Saint John Home Depot in order to get a warranty part for my Ridgid Table Saw. While there, Joanne assisted me. She informed me that I would have to attend KV Rentals as they were the service business for Ridgid in the area. I attended KV Rentals, where I was informed that they were no longer the representatives for Ridgid and that they had informed Home Depot of this fact many times. I feel that I was inconvenienced and led astray by your business. Could you please advise as to who I can contact in order to get the part for my Ridgid Saw. Robert Sudsbear
Great place for all your project needs
Home Depot has everything I needed - even window coverings. Staff is very knowledgeable, polite and courteous.
To Milan and Patty who work in the paint department at Home Depot on Regent: We greatly appreciated the excellent service that you’ve provided us. Your knowledge was very helpful. We thank you
Excellent place great people
Love this store . Friendly helpful staff.Took no time to get what I came for and the price was great.
Excellent service
Thanks to a very helpful employee, we were able to buy a bird bath even though the garden centre is not yet open.
(Translated) Wide choice for renovation and construction and several specials on site. Ample parking and very well located. (Original) Vaste choix pour rénovation et construction et plusieurs spéciaux sur place . Vaste stationnement et très bien situé.
Always a great place to go. Very knowledgeable people.
I had an exchange on a kitchen tap and was assisted by Sheila. In the plumbing area. This lady goes above and beyond in assisting customers. She has helped my family on numerous occasions, is knowledgeable and so helpful. 5 stars to you Sheila
It was very good
Great we got everything we needed.
Is home Depot what can I say other than the staff is courteous and know where things are and answer any questions you have
We had no trouble finding staff and they were very helpful. Lots of choice.
Staff helpful but out of stock on several lawn sprinklers Garden center not working at time of cash out needed time consuming reboot
The staff and products are great. Other then the middle aged women that was at checkout. She was very disrespectful.
Long waits poorly organized
Great store they have all what you need
Sooo much to look at. Helpful staff.
Was able to get the wheels I needed for my dishwasher and return the piece I didn't need Service was a little slow for refund
Hardware. Nuff said
If I could give this store a negative I totally would. Went intoday to buy an air compressor. Total bill 239.40 paid with debit, money came outta my acct but declined on their system. I am told I have to re pay and the other transaction wuld be refunded something to do with their system. Not ok also they have a very sparky ladt working at lane 2 that feels the need to talk over her customers and make them feel.2.inches tall.. I will.NEVER spend any money here again.. and I own a roofing company so I know alot of people I'll be sure to spred the word on their customer skills
Seems to be less selection then other Home Depots. Staff very helpful. Appliances must be ordered in no pick up.
Not friendly. When I asked a question about paint the elderly lady who was working their made her face as if I asked something weird question. I asked her to help me to find exterior window paint and she said its their in that counter.
It's not bad once you learn to navigate it staff is helpful to
Need more power tools
Heather, Chris and the entire paint department are outstanding. Friendly, knowledgeable and just awesome to deal with. Also Rich in the lighting department thanks for your help ????
Unfortunately the person in the customer service of the store was not helpful and fluffed off our question. Did not even check with any tool section person.
It's alright if you need something only they have
(Translated) Good service (Original) Bon service
Friendly and helpful staff. Good boxing week deals.
this home depot is far superior service than others I've been in. friendly, reliable and it is far easier to find them.
Looked up 2 Ryobi battery pack for $79 online. Said there were 3;on stock. Drove out to pick up and couldn't find any. Waste of time.
Great service from Dave on finding the right power tools, for the right price.
Excellent customer service....we call on a busy Saturday and the ladies at customer service actually went to look for the item as the department employees were too busy. When we got to the store we looked at Xmas trees...low and behold I chose the tree that was out of stock so the young man gave us a discount on the floor model and also tracked down a box....thank you team????
There rep for ryobi was there to help me and so was the lady at the refund desk. They both went beyond and did the best they could.
Great selection. Employees very helpful. I cannot believe I bought 2 metric Dewalt tapes for 20 bucks. Un-precidented. Today I bought many heavy home reno product. Ivan the cart guy followed me out of the store and politely asked if he could help load my car. I said yes and he took care of the heavier items. Excellent customer service. Raise for this guy as will buy at Home Depot first from on.
Good store with everything you need
Awesome people helped me to find what i needed
It's a masterpiece
Delightful employees and I got a great deal on a floor model Lamp!
Rented a tile saw from the tool centre for 24 hours. We proceeded to shop in the store and purchase an additional $375 worth of supplies, then we left. We brought the saw back an hour late the following day and were charged an additional 90% of the standard daily rental rate. Meanwhile, there were three or four more tile saws sitting on the counter. Pretty cheap Home Depot. Your department Manager was there to resolve the issue and simply walked away... I suppose we should have bought our supplies first, then rented the tool. Plain and sensless service. Enjoy your 20 bucks.
Good service
Why is this store not open earlier on Sundays 10AM, Moncton store open 9AM and let's contractors in 8:30. I'm in St J working on a project and have to wait for them to open, the gripe is not just to you HD, the other 2 big name stores arent any better one opens same as you the other 12:00 PM .
It's close to.sometimes doesn't have everything I need.but that is seldom as it is a smaller store
Took 3 staff and a half hour to figure out they owed me 7 bucks in change for my purchase. Ridiculous.
Very friendly staff, clean store. I pre-ordered and then pick up at store they helped carry it out to my vehicle. I was happy with my service
Home depot is my candy store!!. I rented a van for moving my furniture. The van was clean , Alex the rental person was friendly and professional.
Always find what I need here and theres always people super enthusiastic and willing to help me find what I'm looking for
Craig in appliances is the only reason I bought something and he is great. Everyone I dealt with after this purchase has guaranteed I will never buy another big ticket item here. Not only did they not want to help me but they were mad at me for asking for help.
Good selection and stock, knowledgeable staff and competitive pricing.
Not a well stocked, or thoughtfully stocked store.
Always great quality and excellent help and advice. My favorite go to place!!
Very helpful staff
Was my first and will be the last time i purchase lumber at or from a home depo!! Very poorly kept lumber piles( not all 2x4/2×6/1×4 etc are together is same area), horrible locations( says it's supposed to be 5/4x6-8' cedar decking but is actulily 2x6-12') and the amount of cull lumber in each pile, I had to pick through 138 cedar 2x4-12' just to be able to get 3 boards and settle with somewhat straightish hockey sticks still, unbelievable couldn't believe it, blew my mind.
The usual Home Depot Experience - can't find what I am looking for, nor can I find anyone to help me find it. However, I do like the fact that when you do find someone, they are usually older and actually have some useful experience and knowledge.
Mohamad was a great help to us on Wednesday! We were in and out quickly with a large trailer of supplies. Bravo!
(Translated) I really like this good service and very well appointed place. Great (Original) J'aime beaucoup ce lieux bon service et très bien aménagé. Super
Went to pick up something for my daughter lots of store help speedy check out
Not bad little slow ,find workers not happy because they have to work good Friday
Items often in wrong bin. Noone at rental desk. Most of the staff very helpful when you get someone
Our preferred hardware and building center.
Had what we needed.
The lady that's usually at the front door is so friendly and very helpful. She knows where literally everything in the store is.
Had to make a return No problem at all Thanks!
Always finds the things I'm looking for
Good Home Depot. Stuff usually in Stock. Staff are relatively available for assistance. A lot of them have attitudes and sometimes you seem to be bothering them.
Quick and easy stop. Helpful staff.
Good service
Very helpful staff and curtious. Love shopping there as they usually have what you are looking for.
I was isolating waiting for test after a covid exposure. I called to ask them to keep my small order until I could arrange pickup. The clerk agreed. NOPE THEY SENT IT BACK. Poor customer relations in these times. Not going back.
It was good. We couldn't find what we were looking for though.
Great fast and friendly service. Sam certainly served us well.
Looking for specific LED buLb replacement. Looking for someone to ask questions to make sure what or which ones worked. No associates came to help. Did not buy anything.
People on charge of kitchen section are always away of their desks, customer service can not help with appliance warranty but they said kitchen office would help, however they were not at the desks, only a big line-up of customers waiting for them.
Great place...great staff
Excellent service polite
Just spent 15 min just ringing away, then it was like I was somehow bothering the person who finally answered. Terrible customer service all around. This is the 2nd time in 2 days that I have tried to contact somebody there for a quote …
Ordered patio table and chairs, on line. Received mail when delivered to store. Staff were very helpful in opening packages to ensure no damage in transit and helped in luading into vehicle. Heavy packages that took several staff and they were glad to help. I will definitly continue as a customer.
Good place to get everything for your home repair and renovations.
Was a super mask free shopping experience! Happy they honour the charter!
Thank you for fixing an exchange that Barrhaven could not make right certainly appreciate customer service answering the phone unlike Barrhaven ringing and on hold for 30 minutes I will go out of my way to shop at Cornwall Home Depot again
Kitchen Associate was very helpful with our purchase.
Very fast service ... my questions answered ... No line ups ... and a clean store Thanx .. keep it up!!!????
It has different stuff than canadian tire which is nice, they have a healthy cleaning supply section. However, buying wood from these people or trying to find help near lumber or tools is ridiculous. I've had employees hide from me which I …
Bought a product online. Parked in designated spot. Pressed the I'm here button on my email and it was brought to my vehicle. Super easy.
Mid February and we don't have snow blower sheet pins because we cleared out stock to setup our spring stuff... Would you like to buy a patio set and bbq no I'd like to plow my driveway.
Tons of things and seeing the gardening center being setup was exciting, spring has sprung when you see all the plants coming out.
Abit unorganized but overall a great place to shop
The most accommodating and friendly place in the city of Sarnia. Thanks. Carl.
There is lots of home renovation products here!
Awesome.. The staff was great... Helped me with all of my stuff that I needed for my Porch... ????????????????????????????????????????????
Great place! Helpful staff!
Limited staff on a holiday. Still found what we needed. Momma got flowers momma happy
The worst for online ordering, site doesn't work.
(Translated) Good service (Original) Bon service
(Translated) Beautiful wood..personal kind (Original) Beau bois..personnel gentil
Poorly trained staff staff look at you and go the other way, super not helpful. Even if you find someone who will speak to you they give you wrong information and have no idea where anything is.
(Translated) Impeccable service when buying a snow blower .... Wilfrid clerk in Trois-Rivières ... (Original) Service impeccable lors de l'achat d'une souffleuse à neige....commis Wilfrid à Trois-Rivières...
(Translated) Hardware (Original) Quincaillerie
Service wasn't the greatest the last couple times..yes the staff were helping others, but the wait time was very frustrating for myself and the others ahead of me..
Edgard great service!
Home Depot was great! We went for plants, soil, dremel stuff and sandpaper. We found all of it with the help of a quirky, friendly and helpful team member. All in all and pretty darn good experience!
In and out quickly with minimal contact. Reasonable prices for what I needed
Staff was very helpful
They sell mostly everything to build with, great seasonal section. I never go to Lowes anymore.
Ronda is awesome.
I wanted their customer service to help me apply for a mail in rebate. They could not do that for me. They did not have the access they needed on their computers to help. Disappointing
Very helpful staff, had everything I needed!
Bought a blind wrong size , had NO problem exchanging the item , they are very helpful , have everything you need for home improvement .
Got all my material and help was great
great selection of material
Friendly staff, but rental lawn mower had blunt blades the last two times. Hope they sharpen or replace the blades. The floor support is not good. First, it was difficult to find help. Then when 'help' arrived, they couldn't answer my simple questions on the items I was interested in. I lost confidence when they started saying 'I guess' when they offer their 'solutions'. The appliance staff are great, but others, not so much. Definitely NOT the best Home Depot around.
Great people and knowledgeable staff!!
Great people in the tool rental department. Helpful and thoughtful. Thanks Bill.
Nice and helpful staff
No help
Was able to get some new knobs for all of our kitchen cupboards and drawers.They were really good price and once installed looked really good.Only one issue,I think because they were not too expensive, the screws were really hard to screw in,basically had to strip the first part of screwing in,pull out, line up and screw back in.Took probably 3x's longer to install.But in the end price was right and they look really good, patience paid off.
Helpful staff and lots to look at.
I usually find what I'm looking for and I'm not running all over the city from store to store to find what I need
(Translated) Very nice store, I'm going back for sure. We find... (Original) Très beau magasin, j'y retourne c'est certain. On trouve...
It sucked asked to get wood cut the guy said it was self serve like what the hell ...normally there all over you like the crabs anyway won't go there no more was not helpful at all ???????????????????????????? don't even give them a star but had to to post
Great for any handy man or woman. It's home Depot it's Canadian and just amazing everything you need for any project a win win.
Dont go here if you want to speak with someone about a project they dont know what they are talking about. I really dont think they have experts in the right departments and trying to find an expert in the department is frustrating and they can be rude when you call them out on it.
Usually find what I am looking for or need. Oftimes better than rona or reno depot but not always as much selection.
Replaced my mall. No problem.
Very knowledgeable staff, in and out in about 10"
I got exactly what I was looking for. Good selection of hardware. Friendly and helpful staff.
Good service, but i wish they had more wood turning equipment!!
Helpful
Hand sanitizer and a complimentary mask at the door. Also quick lines
Staffs great, very helpful and knowledgeable it's always a pleasant experiance when I'm there.
I went in looking for 4pack of 1lb propane bottles. Website said they had 30 of them, 2 weeks ago. Just about to turn down an aisle in their seasonal and an employee asked if everything was ok, so I asked where's the 4packs of propane? He takes me to their welding area and shows me the single bottles for 8.94 each. I said too expensive buying singles. So I said thank you and he said he hadn't seen any 4packs, so I went back to the aisle I was going to go down and halfway down in a display in the aisle, not on the shelf was a bunch of 4packs! 5.44 eastern is what they worked out to be so I bought 2 of the 4packs. Holiday help, I guess.
This is due to an online order. I've had the absolutely *worst* experience in trying to simply order something online. It's been three or four weeks since the start of this ordeal, I've wasted hours upon *hours* of my time talking to customer service or being on hold, and I have yet to receive the stuff I paid for. Don't use Home Depot. They're not worth your time or money.
Was not helpful this time. We needed paint and the colours we wanted were not available. Need to return with swatches.
Great products and helpful/knowledgeable staff
A representative from a company aproached me and asked if I needed help. Isaid that I needed some blades for a jig sow. He showed me were they were. He was very helpful.
Slightly smaller store near city center
Reminds me of Walmart never has anything in stock
Big inventory with errant professional staff
Most staff are friendly, knowledgeable and helpful. Been hesitant coming here in the past but have had increasingly better experiences. Price guarantee is fantastic and even if a desired item isn’t on sale you may be able to save a few $$$
Amazing, super friendly staff and always willing to help :)
Within 4 days, they put the price of fence boards up by $1.00 per board. Shop around people. They are starting to take advantage of people doing home improvements.
I used to enjoy shopping at Home Depot, but now I find it to be a painful experience. Gone are the days when Home Depot would hire people knowledgable in the trades. You could get helpful advice for DIY projects from a multitude of knowledgable associates. Now, in what I can only assume to be as a result of cost-cutting measures mandated by Corporate, the people working there (when you can find one) are able to maybe tell you what aisle a product is in.
Kim Met did an excellent job helping me locate items in the store. I'm very pleased with the level of commitment the floor staff have day after day.
Anything and everything when it comes to home renovation
Did a online order and went to pick it up after 30 minutes two phone calls and being hung up on I went inside and got the order from the front desk
Super friendly and helpful staff. Fast service
My wife and I went in to get more information on renting a carpet cleaner. The gentleman at the service desk was very clear at explaining how to use the carpet cleaner to get the best results. We were in and out in 10 minutes
Sent the wrong dishwasher and then takes forever to get a new one
Bob in the appliance department was a fantastic resource. He was honest, informative and pleasant to deal with when it came to making a significant purchase. I will absolutely be back to speak with him again when we have to replace our other appliances!
Still easy to find items. Isles were not cluttered, and there were no line-ups
Totally kool
It's alright. I mean. If you need to get something fast I always go to the smaller stores.
Dave was knowledgeable and helpful and got me the proper shelves and cuts to prefect size
(Translated) Good service Easy access (Original) Bon service Facile d'acces
A smaller store,they don't always have the inventory the larger stores have
Great place to get anything you need for your home. Great customer service when I went into the store!
Walked for miles because staff misdirected me4 times
Merv was awesome very helpful and knowledgeable will definitely head back for my future projects.
Very nice location. Super knowledgeable and friendly staff.
Great customer service by Stephanie, she helped me find what I needed and had me on my way in record time!!
Good selection of products. However, I went to return something and when the barcode didn't scan the employee said it wasn't their product and wouldn't work with me when I told him it was a Home Depot product. I had to go in to the store a get one of the items of the shelf to prove it was their product.
Cool home accessories and appliance shop
Great service.
A bit busy and people were not self distancing other wise good. I got everything I wanted
They usually have what I'm looking for, prices are competitive, lots of selection. I find the lumber isn't great quality, sometimes it's hard to find a straight board. Staff are sometimes helpful, other times they're simply extra pylons to navigate around.
Everything you need
Very helpful friendly staff
Was not impressed I was sent to three different places to find what I was looking for some of the staff don't seem to know the store
Great selection. A CSR actually came up and asked if I needed help.
This place is so slow and you couldn't fall them to try and speed things up. You would spend more time on the phone trying to get through and sort it out then you would in the store
Reese Oh Henry blizzard was just ice cream and tiny particles of supposedly whatever …
It is always fun They have great sales Staff are great too
Staff 3 of them helped me with lights.
Love this store even with curbside, didn't have something they called asked if I wanted something to replace it, then found what I wanted and told me to reorder and they will add it to my pick up so I didn't have to wait.
Don't order appliances from them...for sure, it will be delayed. And they notify me two days before delivery. I ordered 6 weeks ago...they give me a 5 digit text number. Go through all options to get to right department, then Roxanne says, oh sorry, I will transfer you. We are busy, wait time is another 40 minutes...
Excellent service got everything I needed
Convenient location with great service incredible selection
I bought a range here five months ago for $1100. The convection oven makes a loud noise, it sounds like a bearing so I tried to return it to Home Depot and they said that they only had a 30 day return policy and that I need to take it up with general electric. They took my money but they don't stand behind anything I will never shop here ever again and I suggest anyone considering that should really think about what I have to say here. Zero stars
Excellent service from the paint dept.
Great staff for questions and info , especially in paint , checkout staff helpful on accts. and return credits !
Great
The store itself has most everything you would need for basic construction/ hobby projects. Location is fair. If it were not for having cashiers you would be hard pressed to get any assistance if you need it. Poorly staffed but the staff that is there is helpful.
I'm fairly new to Medicine Hat but have been to this store quite a few times now. The staff is ALWAYS friendly and helpful....always! I was having troubles with the call center for HD and ended up just calling the store for an order and the person helping me I feel went above and beyond to help me out and resolve an issue we were having. Again this week we went in for paint but what we wanted was not available, the person working stayed late (we did not realize they were closing early) got us all the information we required and let notice for her manager to give us a call when what we needed was back in stock which they did.
(Translated) Trois-Rivières beautiful quality flower (Original) Trois-Rivières belle fleur de qualité
Always well stocked and staff friendly !!
Helpful
Great place to shop. Friendly staff
Went to return something. Even though it didn't work they were still friendly and told me what to do
My visit to the homedepot at Westmount was a great experience. Their employees were professional, easy to work with, and extremely personable. Baillie and Susan in lumber made my first time purchasing construction material very easy. Thank you to them both and to the employee that answered my phone call to correct my error. Great place.
Impossible to find help waited 1/2 hour to cut one sheet of plywood
Go to place for renos and house needs. Good place for appliances.
The Home Depot is a hit and miss kind of place. Some times you get a good deal and a good quality product, other times not so much. The same for their customer service, some times you might actually get someone who knows what they're talking about but other times you don't. So to me its mediocre, however Home Hardware ( Central builders) is way worse in every aspect. I just wanted to update my review. The people in the paint department were outstanding and very helpful. A big shoutout to Vaughn, she went out of her way to be helpful without making me feel stupid about being a complete novice as a painter. As I said before Home Depot is a hit or miss. Today was a Big Hit and I really appreciated walking away not only satisfied but more knowledgeable and less inept in the painting arena. Thank you so much for your patience Vaughn and happy experience.
All you need for the small or big project. Great return policy , great sales associates
So tired of going to this store only to find the thing I've looked up and you say is in your store ISN'T. Why have a website if you can't keep it updated. I won't shop here anymore, it's frustrating. Your staff are very nice and helpful and always sorry, but it's ridiculous to constantly show you have items in stock that aren't but have been on order for a couple of months, or being told that it won't be in stock till the appropriate season. Huh? Fix your website!!!!
Great store, great staff
Other than the email mistake they are very efficient a very good setup
Ok
????????????
A big shout out to Steve one of the managers I dealt with the other day. He took what was a nightmare couple of days for me dealing with the delivery of my new fridge and went above and beyond the call of duty!! Truly a man that knows what customer service is all about!! Kudos to Jeremy and the front desk staff as well. Thanks everyone!!
This is my first time to do an onlne review and i am doing this because of the outstanding Customer Service that i always receive whenever i go here to buy something, IT is funny, i live in the West End of the city but i always come here because of their exemplary Customer service. Gary has been always helpful and the rest of the people in the Customer Service, they are outstanding and their managers! I LOVE IT HERE!
Will never order anything from here again, spent over $8,000 on appliances and delivery was over 3 hours past the 4 hour window just to be called by the driver and told he would be there within the hour and was still a full hour after that ! Ridiculous waste of my entire day waiting! How hard is it to call and be within an hour?! Never again.
great staff good choices very expensive unless they jave a sale
Tripping over employees.. Everything is overpriced. Stood in line one day with some lumber and was skipped 3 times by the cashier who said I had to wait for reasons?
(Translated) Good price (Original) Bon prix
Great had everything I needed and more the workers are really informative of the section they are working in
The main checkout has an employee who is not wearing a mask.
(Translated) Very good service, straight materials of very good quality, fast service and respect for sanitary rules (Original) Très bon service, matériaux droits et de très bonne qualité, service rapide et respect des règles sanitaires
Always really helpful! Although they didn't have the part I needed they offered my other places and solutions. Very knowledgeable staff. The store is easy to manage and can find what you need! There always seems to be plenty of staff around to help you. Highly recommend to anyone looking for basics to high end products. Thank you!
It's weird to find a big box store that still values their customers, but Home Depot really seems to. Excellent service on all levels.
Great. In and out nice and quick. Staff was friendly and knowledgeable.
Great place to shop for building supplies
Really impressed with their adaptability to virus lockdowns. Pickups are always easy and quick. Staff always helpful.
the service we received from Penny was excellent. wow! tks.
Great place to shop
First day back open today. Long line up and not very organized. Had better experience at canadian tire
It took 30 minutes and 5 employees to determine they don't have what I was sent to buy. Friendly but marginal customer service and knowledge of product.
My preferabyl building store
Long line up but went fast
Best price on painting supplies (even compared to Amazon)
Home depot sucks everywhere.
Do not purchase anything from Home Depot, terrible customer service, unwilling to help in the store, and will not stand behind satisfaction guaranteed policy as advertised.
Employee was nice, polite and helpful despite the fact that my item was out of stock everywhere. Thanks for your effort :-)
Usually have what you are looking for in-stock. Friendly helpful staff.
Fantastic always there to help.
(Translated) There is some product that can not be found elsewhere. It's worth it on the end-of-season liquidations !!! (Original) On trouve certain produit que l'on retrouve pas ailleurs. Ça vaut la peine sur les liquidations de fin de saison !!!
Found what i needed, store was not busy at all.
I have always found the employees helpful and the store pricing fair. Usually has what I need in stock! Good job!
Normally trying to get through to customer service at this location is horrible. However, I went in store today and had a great experience! A lady helped me with more than one item I was looking for. Walked me to all the different departments made sure I was taken care. A couple other store associates helped us with some heavy items up high. Had my vanity sent to the front for me, helped load it all. Just all around good experience.Definitely felt like a v.i.p!! Will be going back for me next reno!
Worse store for help ,alot of times things they say they have in stock never there ,terrible service especially in the flooring department,calling store to complain and to get customer satisfaction will not help,if you do get a human without beinghung up on several times you can not hear them nor will you get a call back,this store seems to be three weeks from everywhere so good luck ordering something without long wait and no callback to let you know it has arrived,I would not recommend this store to anyone ,if I had three thumbs they would all be pointed down.
What a great experience shopping here. Sales staff took me directly to what I was looking for. When I went through the checkout, the clerk out my purchase directly in my cart. They were very friendly and very efficient!
Probably the best place in town for getting tools. They don't have the best supplies for construction but usually their supplies work in a pinch. You can find a bunch of name brand power tools here.
All you need @ reasonable prices.
Service was scarce,and the prices were a little much,found. Simple plumbing supplies MUCH cheaper at Canadian tire!!
Found the crates I was looking for and price matched the evil Walmart.
Great store but having so difficult in getting some special order in for my project
Poor communication about products and services.
Great selection and prices
Wanted a quote to replace window on our garage. Called first to see if they even do single replacement. Clarified that it was one window needing replacement on my garage. Not only did the estimator show up 3 hrs late (while I was just leaving my house) but he did not even properly measure the window just looked at it and told me it would be $1800. Tried to get me to replace my house windows as well even after I stated they have recently been replaced. Top it off I am still waiting on my quote to be emailed to me as promised. Horrible service recommend looking around. I recieved proper quotes for 1/3 of the price and those estimators were on time and provided hard copy of the estimate.
(Translated) Excellent service and dedicated staff (Original) Excellent service et personnels dévoués
(Translated) Good service people are happy. (Original) Bon service les gens sont heureux .
Just bought some flowers to plant great selection
Great
Hello, dear Home Depot here is my sad story at Home Depot Moncton; I was at Mapleton Home Depot rental tools today to rent a compact machine, when I got there the employee (JESSE MELISH) was at the desk. When I show him the compact machine to rent, he was pulling so aggressively the machine that he hit another machine and knocked on the door! Then he asked me for my information, and I gave him, and he told me to take out the bank card to pay it. (knowing that this was my third times rent this machine) He did not accept my card, and I told him I rented the machine with my card the other 3 times last week, he told me NO from today we will not accept this card, I said no problem and I looked for another card, I tried the new card three times but each time he refused my card then with his voice going up he said your password is wrong and maybe this is not your card !(it was very insulting to speak like this with a client). Then my wife showed him our identity card, but he kept yelling at us for no reason and it was here that my wife told him to take down his voice. When I saw who is very aggressive with my wife, I asked for his manager, an assistant manager (Gonar Joseseki) came to see us, we explained the situation, and he did nothing or nothing to employee, I told him that your card machine its old and everyone knows that so maybe you can try again. He tells to another employee to recheck for us in front of the rude employee JESSE MELISH and when she tries again she tells us that JESSE MELISH didn't even update the machine for us! In any case he didn't stop yelling at us and say it's impossible, and we should get out. We were very very shocked, my wife had a panic, nobody helped us, and we left the store. We are very very sorry for the Home Depot with employees like this I suggest you to laying off those sorts of employee because imagine if he acting like this every day with customers. . You will lose more customer in the future. We will be happy that you contact us about this situation that happened today, thank you.
Rented a tiller from Home Depot. Brought it back and told that we did not clean it well enough and there would be a $25 cleaning charge on top of the rental. We actually spent some time cleaning it, but apparently it needs to be spotless. I think the service department are just trying to make an extra buck off their clients. This is not right and the service manager should correct heir employees behavior.
(Translated) Very well (Original) Tres bien
It's a big box store. What can I say? Mostly friendly knowledgeable staff. Not a frequent customer anymore. Prices just aren't what they used to be. Their competitors at HH and the big R really have been keeping up on meeting or beating prices. Less walking elsewhere. And I'm tired of loading a cart. Rather pull up and load my pickup than handle it multiple times!
Very helpful in flooring section. Excellent service in refrigerator section. Great plans tax free. Excellent delivery service but a little expensive.
I was guided to what I needed and so far have no complaints. I have gone to different home depot and so far this is the better of the bunch
Friendly staff very helpful
The worst customer service ever. The one lady Pam actually said are you going to rent something or just complain! I will go to a local Home Hardware next time.
Found everything we wanted the staff was extremely helpful. Spent too much but that's on me.
Always great service here. Lots of friendly staff who help you find what you are looking for
Very helpful and pleasant staff. We needed some advice and the first customer service rep. discussed the issue with a second rep. who flagged down a third rep. whose department was the one that I needed and voila...problem solved. Much appreciated!
Friendly and helpful staff. Although a light fixture was sold to me that had apparently been previously purchased by someone else and returned missing pieces. Of course I only noticed this after I got back home and was about to get it installed. Cost me an extra quarter tank of gas, but it was exchanged without any problems. They just need to be more careful with what gets put back on the shelf.
Bad enough IF you can find someone who works there, they then act like you've disturbed them by asking for help. Lumber is the only department I have never had an issue with. And now, trying to call and inquire about a product, they won't even answer their phones!!! Been trying for a couple of days already. Good thing Lowes is across the street!
Very friendly and helpful staff! They also carry quality products for good prices!
I went to the Courtenay store around 8am on a week day. Do you think I could get some help finding something, not a chance. No staff to serve you. When I did find someone he told me he can't help because he works in seasonal. He didn't even offer to get an employee to help me out and he continued to go on his break in the lunch room. I thought it was very rude of him. Now I know why they call it Home Desperate.
(Translated) Thank you for your welcome and very good service at the painting counter by a very nice young man (Original) Merci pour votre accueil et très bon service au comptoir de la peinture par un jeune homme très gentil
I love visiting this place for home items. But other than that the garden centre has some very affordable rate for the plants. I had few good plants on sale and I recommend to go and see often so we know the offers.
Good stuff
Went in for some info on windows. I dealt with Trevor, he was full of the knowledge I needed. Got my info and quote within 30mins. Was great!
Lots of people working there but no to help you
Rob from the flooring department was extremely helpful! Gave good advices on the flooring and things we needed. Made our experience easy and hassle free.
I love this bigbox, help aisleevery
This is so disapointing that i have to leave this review as there products are good but at this point i am turned off by the customer service i have been calling the halifax homepot for the last 20 odds minute in the flooring department and no one has picked up finally thinking home depot was calling me back only to surprise one of there employee seem to have redialled my number by accident because all i could hear in background was the representative saying its going to continue to ring cause i cant get it while laughing to what sounded like a male individual this beyond poor service you guys need do better than this the extension that came up on my phone was 7126 i am beyond annoyed
It has everything for home renovation
Got a worst experience today with two sales person. First one not knowledgeable about anything just looking to skip me and move out have no knowledge about tools and products that he is selling I ended up asking a customer to recommend me the tool. There are some knowledgeable person like Tom and one young guy whom I met in isle 3 was knowledgeable and recommend me good product. But most staff are busy in chit chatting among themselves it’s not Walmart to walk in and pick up stuffs need to ask staffs and staff should be knowledgeable and come forward to help.
Had big door to walk in
Excellent service in rental department
Great selection of Dewalt and Milwaukee tools
I order 3 pieces of lumber I been waiting for 3 days nothing yes I got one email from home Depot I went to pic it up they said it's not ready yet I try to call head office can't get anyone this is a very bad service I hope other company open up instead of American com
(Translated) Staff are attentive good service (Original) Personnel est à l'écoute bon service
Store has pretty much everything you need. When it comes time for customer service they are the worse. It seems when you try find help they run from you. That was one of Lowe's problems and look where it got them. Home Depot would do much better if they had better customer service.
Always a good experience here
Third time with a bad experience at this Sault Ste Marie location. Wanted to buy a John Deer garden cart. It took 45 minutes to retrieve one off the shelf. The employee tried his best to get a lift out and even called the manager 3 times with no result. Obviously customer service is not a priority...like I said , not the first time. If they sold this product anywhere else in town I would have walked out.
Good selection. There's my positive remark. And now my negative one: Was overcharged for some items and when I brought it to the attention of the checkout person she replied "Well, that's YOUR fault." (How being overcharged for something becoming my fault escapes me). Then I mentioned that I would like to cancel the whole exchange and I was told I'd have to go inside (wasn't fussy about that because of social distancing), wait in line and ask for a refund. I did just that, but won't have to any more, since I'm going to avoid the place . I left the store feeling upset, not going to put myself through that anymore.
I must say the experiences vary here. Many helpful employees but some don't care or don't know much. It's a big box store with many employees, so it's expected. It can also get very busy during peak hours. If you want better service, go when it's not as busy and I found I'm more likely to get better attention. Oh if you are not happy, talk to the managers first before complaining on Google. I found they are reasonable and some very helpful.
Knowledgeable staff
Everyone was so helpful
Friendly guys, that know their way around the store
(Translated) Service rotten, promises delivery that is not done and get crazy from the customer first time I was going to make a purchase and could never do anything else (Original) Service pourri ,,promet des livraison qui se fais pas et se fou du client premiere fois que j'allais faire un achat la et pu jamais jen ferai d'autre
Was great services
Helpful staff
Good
Excellent customer service.. We went there for deck and fence paint. Adam provide us very good customer service and explained all the information very clearly and in detailed..
(Translated) The best hardware service in the region. Employees don't run away when you have questions! (Original) Le meilleur service en quincaillerie dans la région. Les employés ne se sauvent pas lorsqu'on a des questions!
Great
Very poor customer service. Rude and they don't want to seem to help. Shawna at customer service is the rudest person at this location.
Very helpful as soon as I walked in someone pointed me to the right direction and even called someone of that department to assist.
Staff extremely helpful... prices good. Large selection of product
The only issue I really have with Home Depot is that it is an American store and we all know what has been going on around the world the last few years. You can find some cheaper items here than other Canadian stores but I prefer to keep money at home and pay an extra couple dollars when looking for items. If the deal is good enough, I will always be money conscience and take the better deal.
As seniors we shop very early....so this morning we practically had the store to ourselves. The -30 temperature, ice and snow likely kept a lot of folks at home. This store is much like other Home Depots in what they have/sell. Staff are pleasant. We knew exactly what we wanted and knew where it was so we didn't need any assistance....but 2 staff offered, which was nice.
Always a good time when I go here
I purchased a washing machine from this store. I was given a shipping date from the sales person, and was advised that I would receive a call the day prior. The day prior, I called the 1-800 number on my invoice to determine the delivery time, as I hadn't received a call from them. I was advised that the washer was coming the next day, but they couldn't give me a time. I was told to call back later. I called back later, and still didn't receive a time. I was told I would receive a call the next morning. I didn't receive a call the next morning, and when I called again, I was told the washer was not being delivered that day. I took the day off work to receive this washer. Home Depot hires a delivery company to deliver their appliances, and you will receive your item at the convenience of the delivery company. If I was told this by the sales person, I would have taken my business elsewhere. Very poor customer service and communication by Home Depot. Luckily, there are many other retail options in the Halifax area, so I will not be shopping at Home Depot again.
Awesome customer service, I spoke with 3 different employees in 3 departments, they were all super courteous, and very informed on the products they were selling. I will absolutely be back. My only complaint is the price of wood, I know it's a much bigger issue than what consumers see, but 300$ for 3 sheets of ¾ ply is sad lol Help consumers get better pricing on wood ???? ????
Shelves are usually stocked. Most of the staff have a "don't care" attitude. I have been sent to the wrong isle for an item more times than I care to remember. Convenient location for me but if I need information/advice on a project I will go to another location
Sometimes staff is very helpful, other times they just can not be found ....too bad
Great customer service. Prices have gotten completely out of control, but it's not HD fault. Store is clean, shelves seem full of products and not very busy, compared to Oakville.
Nice store but could use a few more tellers and other staff.
Horrible customer service. Been waiting to return an item for over 20 min and currently still.
Walter in appliances was amazing
Great store. Friendly knowledgeable staff. Also feel safe shopping there during covid as guidelines are followed.
Please note this review is for Home Depot Canada not the STC store as it is a very good store. Home Depot Canada you really failed this time. I placed an online order for an air compressor last Monday as the expected delivery posted on your website for this item was very quick and my need was immediate (previous one suddenly stopped working during a project). After completing the order it's status quickly changed to 'delivery invalid'. Early Thursday I cancelled the order and the email from HD confirming receipt of cancellation indicated it may take 48 hours to action. The online order status updated to indicate cancellation received. I cancelled as I needed a new compressor quickly and one of your competitors was able to provide one fast. I was already using it when I cancelled the HD order. Now, 4 days later, I have received an email from HD indicating delivery tomorrow (Tuesday) and if I don't like that I can return it to the local HD... during Covid HD does not accept returns. Very poor service on all levels. Rating: FAIL.
This review is for the staff and customer service! Thank you
The Staff were wonderful and very knowledgeable And polite..... They Made sure that I got What I came in for And inquired if I need anything else Awesome awesome awesome 6 stars if I could
Great selection of outdoor plants.
I love this place, they have just about everything under the sun and none often than not have staff that really know the industry. I can not o ly get the items I need for projects at work but also advice if I'm having issues with those projects.
It's a good home depot... Large with lots of inventory and a good product mix. Ample free parking and helpful staff... Other than that, it's the same experience you get at any other location.
Great place
Ok
(Translated) Good service to electronic devices. (Original) Bon service aux appareils électroniques.
Fantastic workers and a good selection of lumber for an inner city location. 9/10 times we find what we are looking for. Always fantastic with returns and exchanges.
Very helpful and friendly staff
When you can find an attendant great help
Everthing I need in one stop. Enough stock that you could build a house off the shelves.
Friendly, knowledgeable staff and good inventory. Sometimes hard to find someone to help you though.
asked for a product, basically was told they have never heard about it, then after 40 min I found it. then 2 exact items were priced $10 and the other $3, so they charged me $10 for both. I'll never go back
(Translated) Good inventory and good advice from employees. (Original) Bonne inventaire et des bon conseils des employés .
service as usual weak at best.
Best warped wood in town
Wish we had a bigger store bigger selection
A++++++++
overpriced. I bought in a paint liner. to buy a roller tray they acussed of stealing. they do not even sell the brand of liner that i bought in. paint tray was 12.95 there liners are 8.95. - 3 stars
Any time I need help with something I'm usually helped quickly by knowledgable staff. Some times when I do need wood cut it takes a long time or they page someone and they never come so I need to keep bugging them until someone does come. Other than that I have no complaints. I once saw someone complain because there were wood shavings on the floor in the store and how "dirty" that makes the store. Are you serious? THEY SELL WOOD!
Staff not as knowledgeable out of their own department, which is okay, but they could have offered to get help. Also, cashier was waiting on us and midway through ringing us in, gave her scanner to another cashier! Not so efficient.
Almost to much stock to find what you are looking for ! But the staff was helpful !
Considering and factoring in Cov19 the service was still above par!
I had a great experience the staff was helpful and kind
Open early
Kiwi in the contractor area is awesome. I needed some counter tops cut and drove all over town to try and find another Home Depot or Lowes that would do it. I spend about $3000 per year at Home Depot so I'd have thought they could do it for me. Lowes in Edmonton wanted to charge me $18 per small cut and have me wait 24 hours?! When I went to St. Albert Home Depot Kiwi practically JUMPED out of her chair to help me. I was in shock. She came running outside to help me load the counters onto a cart. She had the counters cut perfectly within minutes. And then didn't charge me a penny. WOW. I will keep going to Home Depot and Lowes can stuff it. No wonder there are never any people in Lowes.
Staff do not act friendly, they appear to have very low energy
I was helped by a young gentleman name Patrick, who ran over to help me as soon as he saw me toured me to all the products I needed and gave me very helpful information. Cole on tills was also great. Keep up the good work
Was greeted by Erika(or Erica) when I walked into store. She was on till wiping it down but reached out to ask if I needed any assistance. Got my purchases and went thru her till. She has a spring in her step and is a great store customer service rep. Thanks For making my experience there a great one.
Bad experience on the phone as usual. Called waited on hold. I was disconnected twice after being on hold for 30 minutes each time. If you want to sell over priced lumber and that's what I was calling about. Then pay more workers as the person answering the call was busy off loading a truck. Anyone who really wants assistance call curbside pickup which is what I did the third time. She walked down and got the prices I needed.
The same as all Home Depots
Paid a bill not much to say
I go here pretty often for all sorts of household and building stuff. Staff are nice and they've got lots in stock. Just don't go looking for hardware for drop ceilings I had the guy paged like ten times and even called the store while I was waiting at the back and they didn't even have the right stuff.
It's like no one works there and when they do "try and help" they treat you like trash
Experience was good ...just disappointed that could not take advantage of 20% off of insulation 15 bags or more had to be off same R value...
Always get what I go for, easy in and out and priced competitively
I have yet to have anything but a good-great experience here. The staff are knowledgeable, efficient, welcoming and when one needs a hard in a particular department and that member is busy with another customer or on a break, they promptly search for a member who would be most knowledgeable for the time being! Thank-you Home Depot!
Stop by here often ... You can always find a great buy ... Not just lumber and hardware ... They have it all.
Lots of staff to help you find what you are looking for, the selection is good and we left with what we came for.
If you want zero customer service go here.
The best place to get Quality products for a home..
Great place for all your home improvement needs ...I can never walk in without checking out all the new products and gadgets
Need people who are smart
Got just what I wanted here.
Good store.
Staff are abit scarce.
Couldn't have asked for better Service! From the entrance to the checkout. Thanks
Got some keys cut quickly and efficiently. Also had every time of lock and key combination you could hope for. The staff was extremely friendly and helpful.
They say that social distancing measures are in place. The measures are not being in forced. I go to Home Depot to pickup essential products not to get into arguments about social distancing. I would stay away from that place.
(Translated) Many different product and no need to run after a salesman for help they come to us from us (Original) Beaucoup de produit different et pas besoin de courir après un vendeur pour avoir de laide ils viennes a nous d'eux meme
Honestly it's like all the other home depots I've been in has what I need, employees are around if I need to ask for something but aren't always troubling me with need help finding something
Very friendly and helpful great selection at this location
They had the moen cartridge I required at no charge
Awful experience my wife was very disrespected very disapointed in the employees there.
(Translated) Superior hardware to RONA in my opinion. (Original) Quincaillerie supérieure à RONA à mon avis.
Staff in the store that I dealt with: very helpful. Delivery company they contract to deliver appliances: useless and incompetent. First delivery showed up damaged. Second delivery they refused to haul away the old appliance because the washer hose was still attached and refused to wait 5 minutes while it was disconnected. Then they re-scheduled the haul away without checking with me so I had to cancel. I re-scheduled again and they showed up on the wrong day. I'm currently waiting for Home Depot's "escalation team" to get back to me to resolve this haul away after 3 weeks. Recommendation: hire another company to deliver your appliances.
Nice place to get home repairing stuff
Hello everyone very central location and very friendly staff found every thing I needed. Regards
I went here to pick up a ball-valve for the house. While I have come away from Home Depot in the past without finding what I needed, most times they will have the more main-stream products. I usually find what I am looking for. Friendly and helpful staff.
I bought my dream LG washing machine here and was very impressed with the service bought March 13th 2020 in the AM I did my shopping around and the service you guys provide is superior well done!
Staff were helpful .lots to look at . Home Depot is home Depot in any town .
Great store
Waited for my curb side pickup for 15 minutes. I really dislike supporting this company in general but I gave them a 2 because the guy who eventually came was very professional and friendly.
My "senior" father went in and asked for the delivery of 10 sheets of dry wall and some flooring for his kitchen. Very heavy stuff. While we were there my father asked and made sure that they would help bring in the Drywall and Flooring and just set them to the side of the house. So, my "senior" father wouldn't have to do it alone. On delivery day the driver told us that "we don't do that" that's all he said and dropped off the stuff in the driveway. If I wasn't there, my very senior father would have done it alone and we made sure to check with a couple of people, that all said that they would help my senior father with placing it in the house. We will never go back to home depot.
Aparna was fantastic to deal with at the courtenay location! Highly recommend!
Ghost town during breaks. Can't they stagger their breaks?
It's home Depot not.much to say, big box stores with no expertise on staff in sight.
Great staff good fun for the kids with the kids workshops
All around ok..but its a smaller location missing many key items to complete project's. Always having to work around things or make a second stop it gets frustrating.
I feel like a kid in a candy store. I wish the prices where a little bit lower but great all around. Mostly use the self checkout
(Translated) Good service (Original) Buen servicio
The staff was great, signage good but the customs were a bit too much.
Curbside is not bad, they do a great job in service
Black Friday deals were amazing with lots of stock in the store
Love it, always the friendliest staff.
I just love all home depot stores. What's not to love...
Lots of space to cover. Looking up the location of what I wanted online first really saved time. Not fond of the self checkouts but luckily there was a cashier open.
Pretty typical home improvement store.
This is a great location, and Home Depot has been my favorite Hardware and Lumber store for many years.
Home Depot has a policy of no hassle returns. Apparently this store didn't get that memo. Had a very frustrating experience trying to return items. I was told there was nothing they could do even though this was a home Depot brand and it wasn't sold anywhere else. I've been to multiple home depot's across Southern Ontario and never had a problem. This store should really come in line with company policy.
It would be better if there were more staff available. If you need something right away it's not the place to go.
Place for many home improvements items, however, lots of cheaply made Chinese products.
Well played out for these times
Worst Home Depot in Edmonton!! They really need proper training on service. They seem to have higher prices on seasonal items from other Home Depot stores, which I still don't understand cause they are not independently own.
Well stocked. Sometimes difficult to locate items.
I am a nurse I understand how stressful these times are,however i have been to homedepot twice and both times staff at the door and on the floor are very rude and not willing to help
Never have a problem finding knowledgeable staff. "Home Depot->You can do it--they can help". From my first power tool purchase of a Ryobi cordless drill theough a great many holoday seasons of decorating--both indorr and outdoors...Home Depot is my go to. In the summer its the first stop I make for dirt, plants, mulch, and of course pest repellants for my garden and home exterior. Never had a person steer me wrong ... my air conditioners were also purchased here. So knowledgeable and friendly are the stafc and always ready to answer any question I may have.
(Translated) Very good and fast service. (Original) Très bon service et rapide.
The staff is very friendly and down to earth with there advice. My wife and I go there a lot because of how we are treated. Like family ????????
Customer Service calls for 3 times for various employees to assist my 76 year old mother. No one shows. An apologetic customer service clerk is left red faced. Does this place believe in helping seniors? No help. All she was looking for, BBQ parts. Unfortunate. I'm 414 kms away. Otherwise I'm picking it up. Mom went to Canadian Tire afterwards. Plenty of help and personal service.
I ordered something ob line from there then when i went to pick it up i was told they don't have any. I drove 1 hour to get it. I was so ????
Excellent customer service. Thanks for your assistance.
Service was good
Should get more stock when offering specials on tools or whatever is on sale seem to b out of stock on sale products 75% of the time drive to 6 stores to find item
Had what I needed
Great selection of products, unfortunately they have days with no cashiers on so you have to use the self checkouts, I no longer shop their
Good customer service
Home Depot always good place for home improvement ....this location staff was helpful.
People working the customer service desk clearly hate the job they're working. Put them in the back loading so they don't hurt ur store rep
Big place and had got wat I needed and out agn
Nice clean store, like all the rest of them. A bit smaller, so not always stocked up. OK, so I don't know why this is, but EVERY Home Depot employee has something called employee empowerment- they can give anyone 50 bucks off a decently sized list price. It's online info. I've had NP with south, west, and 137 ave locations, but for some reason the St Albert store refuses to give an inch. It's like they take it personally-something which the higher up's at HD specifically tell them NOT to do. My tip if you live in St Albert: go buy all your big items at Skyview or West End. Why deal with uptight A-holes???
Your everything stote
Great service, always friendly staff. Helped me find more stock on an item that appeared to be missing.
Horrible service, bunch of kids working there who have no clue what to do. We had to load ALL the lumber by ourselves and everytime we went there it was an overall run around to get anything done. Like I said, horrible.
Excellent place to find what i need for my building projects and the staff very helpful
Great service even with this covid issues my visits that day both where actually more enjoyable than some of my previous visits . Dude who helped me in plumber great job
Good selection of nearly everything
Can't find my receipt to do the store survey but recently got a package deal that included a Ryobi table saw and 1 other item of choice. In our case we picked out a cordless drill. Turned out the one we had brought to the counter was a an entire starter kit (not the one eligible for the package deal). After a few minutes of looking into it the cashier came back with Wayne who just let us upgrade to the starter kit for the same price without us having to ask. I work just around the corner so I know the impact of customer service like this! Thanks Wayne.
One of the few bricks and mortar stores I shop at. Amazing service, very polite staff.
Great paint selection
Fast friendly service
Friendly helpful felt happy great people
Great place to shop staff is friendly
Many products , helpful staff
By far the worst customer service I have ever received from a big box store. I ordered 660 sqft of click flooring. They called me 3 times telling me it was in and I drove 1 hour each way to pick it up when I got there it was not in. I have now tried to cancel my order twice and have been waiting on the phone with customer service for over 1 hour to get it cancelled. Pathetic how they can't do anything right.
Used curbside delivery. It took quite a while for them to come out with the package, but it came out eventually and the person delivering the parcel was pleasant.
If you don't know where it is of whatever you are looking for and would like to spend your time lost looking for it with no customer service. This is the place for you
Great service. Knowledgable sales people and good prices/selection.
Always difficult to get an associate to help. Unlike a similar store close by. The associates seem to be always busy rushing around instead of looking for customers who need help. Or they will shunt you to someone else who just happens to be....you guessed it.....too busy to help.
Ok for all that you need for the house
Love Hone Depot over the other large building store. They always seem to have adequate staff on and usually someone who knows about something you are interested in. Love to just walk down the aisles as you find things you never knew existed. Never leave without buying something!
Well, set up for Covid rules. Great prices for plants and pots. Always helpful and friendly staff.
Typical ebgames
Always enjoy going to the home Depot. Staff at the pro desk are very helpful in regards to any questions you have to ask.
I always find this store to be an adventure! I go in for one item, but see so much great stuff on the way bc to the aisle it's in! So much fun. Then, to top that the cashiers are always extremely friendly!
When you ask a simple question about a door style that you are looking for, you shouldn't rudely talked to and chewed out because you asked a question.
(Translated) The service (Original) Le service
Friendly helpful staff, aweom plants, and the nicest bathroom I've ever seen in any store????????????
The building department are totally completely pathetic at answering their phone calls...we live 2 hours away and cannot contact them to find out if they have the item we require before driving in to Vernon. I would give them no stars if that is possible. A year later trying to reach the garden centre same thing "totally pathetic at answering their phone calls" If your occupied with a customer ask them to excuse you for a minute answer your phone ask them to hold while you deal with the current customer and so on and so on.
One word : Ryobi If you like to tinker Ryobi has a cordless tool for your crazy project.. has far as I know home Depot is the only one to carry it around here... Amazon sell it for a higher price.
actual business hours do not match what is listed on website. drove 70km for nothing
Great selection and usually helpful staff
(Translated) I found everything I needed, a counselor helped me with a smile and I had a great service with the young man who filled my propane tank. Shopping very nice. (Original) J'ai trouvé tout ce dont j'avais besoin, un conseiller m'a aidé avec le sourire et j'ai eu un super service avec le jeune homme qui a remplie ma bonbonne de propane. Magasinage très agréable.
Rude staff
It's was quiet in there today found everything I was looking for
Best service I've had at any home depot
Friendly staff and the best wood in town
Experience was good would have been better if they had a lounge.
Horrible experience with delivery. Wasted two days to wait for merchandise that wasn't on the truck. When I insisted, stuff was delivered in a rush. New fridge has a dent. Never had this much stress with a purchase EVER. When I get irate a manager acts as if they were doing me a favour because they matched the price on one item purchased. It is SUPPOSED TO BE THE POLICY of Home Depot. No favours there. One delivery fee waived because HD could not deliver all the appliances at the same time. Not doing me a favour. I wanted all at the same time. Don't treat me like I am an idiot. I do my research. I ask questions relevant to my purchase. I should have done more research regarding customer service. Would assign less than on star if I could.
In all places we shop at, the most friendly and helpful staff are at Home Depot. We have visited three branches and it's the same at all places
???? Nice place to get everything you need. Greeted with a ☺ at the door.
Love that store
Came into the store just to simply get some silicone they had the Isle blocked off which I'm okay with waiting for 30 minutes go by they don't even know what they're taking off at the shelves was really annoying they let me in to do my shopping didn't even get everything that I needed they kicked me out of the aisle I'll never return to the store again
Very helpful and knowledgeable, a pleasure to shop in this store
Easy to shop friendly people.
The are always so pleasantly helpful!
The service from staff on the floor could be a little better. Doesn't anybody as if you need help finding something.
I love going there for various items. I find the staff very helpful everytime I go. Thumbs up.
(Translated) Very good service (Original) Tres bon service
The staff is mostly friendly, and very well informed
Good service
Friendly staff, easy to find what I need.
I love going here. I go there to get 1 thing and end up leaving with a dozen things I never even knew I needed. People are very helpful and I could spend hours just wandering around looking at things. It's like a candy store for adults (well adults that like things like that lol)
Ok service. I have issues with keys being cut here.
Staff member was very helpful as I entered, asked what I was in for and walked me to my product. Cheers
(Translated) I do not like (Original) Jaime pas
Can I leave 0 stars? twice I have placed orders for curb side pick up and both times I have wait at least 40 minutes for them to bring my order out. It would have been faster to just go in the store......
I asked where I could find tile (turned out the isle is marked lighting) the answer I received was "everywhere". Found it on my own but needed to prepare an order for pickup by my contractor. Was told somebody would meet in isle 8 to do that, nobody showed. Finally after 2 hours of frustration, I did not purchase my flooring, my shower doors, my lighting or vanity. I instead drove to the London location to actually get some service.
(Translated) Good welcome and good service (Original) Bonne acceuille et bon service
Got what I wanted.....short on service
Great customer service. Many staff are available to help you with anything you need.
Great help in most areas
Great store.lots of parking
Excellent service.
Great place to get our diy supplies
Facility is well organized. Staff satisfactorily answered questions about product or purchase. Pleasant customer experience overall
Helpful and great selection of products
Waited over 30 minutes for someone to help with flooring pretty disappointing.
Staff very helpful
Good service
If sexual harassment is on your list then you're in the right store.I almost had to beat the guy in plumbing up for hitting on my wife. Never shop here.
Had what we needed including help from staff.
Some of the worst service ever. The lumber department and paint are the only saving grace of this store. Good luck getting any help at all from anyone else that is if you can find them.
I went to Home Depot to get advice on a minor kitchen reno. Dealt with Jennifer who was wonderful. Very polite, accommodating and professional.
These guys are serious about covid measures but still have everything you could need. The staff are friendly and knowledgeable but they sometimes are way too busy. This can be frustrating when you know what you want but can't find it but they are too busy explaining an entire job to someone. It is a double edged sword because I appreciate the help when I need it. They almost need to make a position for someone to just direct people to things like a certain other store that uses a maple leaf.
(Translated) Excellent customer service (Original) Excellent service clientèle
Smaller selection in the garden centre.
It’s a typical Home Depot. I prefer it to Lowe’s because you can find isle number from the site.
Great service mix up on delivery price but was given the price I was quoted
Compared to lowes,not much staff to help,had to walk around looking for help.
Had Excellent service from Morgan in the blinds department.
Excellent service lots of help and great products
Was there today and talked with a fellow named Dale. Excellent knowledge and advice with products.
Fair prices. The self serve checkout is never lined up. How come you don't get 10% off in the self checkout because there is no employee cost?
Got a great deal on a leaf blower. Helpful staff with explaining how this unit works etc.
Knowledgeable and helpful staff everytime I've gone. From helping loading heavy patio stone to coming up with unique solutions for equally unique problems, they've met and surpassed expectations every visit so far.
Great people that work for Speedy service.
(Translated) It's been a long time since I went to this place and I discovered a lot of very interesting things for my landscaping .... a lot of choices for the same item (Original) Cela fait longtemps que je n'étais pas aller à cette endroit et j'y ai découvert beaucoup de choses très intéressant pour mon aménagement extérieur....beaucoup de choix pour le même item
The staff are great and great deals.
Awesome experience with David in paints. Extremely knowledgeable and very helpful. Everyone at store was extremely friendly and went above and beyond. Definitely a great atmosphere.
I was just checking a couple of things but the staff were very helpful.
Generally they have good customer service but I had good and bad experiences with Home Depot.
Nice store some things out of stock. Unfortunately what I was looking for. But over all staff very helpful
They have beautiful fall mums for reasonable price
They had what I was looking for. But I had to use the self check out!!!give me a 10 percent off when I use the self check out and I would be happy to use it!!!
Very helpful staff
Great service frim Alan.
Great customer service, contractor desk staff are always great to deal with
Should be minus 1. $2000 for one project. 40% of which went to new tools. 6 trips back and no pro there to show us how to load expensive new tools let alone use them. Not okay full stop.
(Translated) Nice place to buy rare merchandise (Original) Belle endroit pour acheter de la marchandise rare
We went to buy floor tiles and were looked after by Annita B. She was knowledgeable and very competent. She is very good with customer service, overall she is a pleasant lady. She even helped with loading the supplies to the cart. Would definitely give more than 5 ☆ to her.
ok
Had plenty of the sale item I wanted in stock and the associate knew exactly where it was.
Staff was understanding of my needs.
This particular HD is one of the better ones I have been to. The staff are helpful, and knowledgeable. They often go the extra mile to help out. There are particular staff that stand out, but honestly I've yet to come across one at this location that has given me a negative experience.
Custom cut blinds in minutes?!! Excellent customer service ????
Bought a washing machine and received good information on the machine I was buying, good sale price, free delivery and great service.
Store is scattered. Same item in several areas. If you get right person your lucky. Not well trained management does not seem to care. Not a whole lot of pride. No one knows how to run credit cards. If another home depot ran right came to red deer I'm afraid this one would have to close.
Always get what I need ????????????
Feel like I'm here everyday. They always have what I need for my project or know where to look.
Found everything. Mostly helpful. Great selection.
Friendly, helpful staff.
Great store, good customer service and you can find stuff on sale.
Friendly staff and a great selection of products at competitive prices
Always exceptional service in the paint department. Very knowledgeable and helpful.
Yet again anytime I try to purchase anything from here it is a bad experience. Tried purchasing 11 fridges and 11 stoves one time and couldn't even be bothered to give us the time of day. Fast forward trying to purchase a pellet stove stood around for 45 min after asking an employee working in that department for help but he was to busy talking to his buddy. It always seems when you dont need help they are all over you but the minute you ask for help they vanish. Then today call customer service to ask a question about making a purchase for curbside pick up and after waiting 45 minutes on hold then explaining what I was trying to do he proceeded to just hang up on me.
Every time I deal with this store I have nothing but issues. Worst customer service I have had. Would not recommend this location.
just drove by it never stopped in
I was able to get in and out quickly, got what I was looking for, and on my way.
Always has what's needed, decent prices
Always great at Home Depot.
I waited half an hour to place a lumber order so I wouldn't have to wait the next day when I wanted to pick it up. When I arrived the next day (and 10 work hours later) my order wasn't ready and I ended up waiting for my order again. Unfortunately seems poorly organized.
Ordered a sliding patio door online in July, was supposed to arrive 5 weeks. After 2 months I cancelled the order and went into the store to buy a different brand. My research on the reviews made me hesitant to buy the door sold in stock but needed a door. Installed the door today and the blinds inside are stuck together and leaving gaps. No way to fix it as they are inside. Waste of time, waste of money and should have trusted the reviews rather than the home depot staff.
Sucks People don't seem to know not much of products and knowledge of anything. Good luck.
I have been going to home depot for most of my Companies and my personal home improvement needs, I don't like being mislead so the cashier can get me out the door and deal with the next customer quickly. I purchased my 8th RIDGID tool with the LSA, I usually go through self checkout and send myself the digital receipt as well as a copy of the paper reciept. Today I advised the cashier I'd like the digital receipt and paper receipt, I was told that by putting the tool on the counter it will send me the Receipt? I was not sure how this works and even confirmed with the cashier that I would be getting a digital reciept, I was reassured that I would be getting an email. I get the digital receipts in my email before I leave the store. I waited a couple hours and called home depot, I was told I would have to come back in, do a refund and repurchase the tool or scan my paper copy. I was not satisfied with the service I received today and what I have to do now after the fact.
Lots of selection. Help can be hard to find.
Good store lots of stuff
Always have everything that I go to get
I shop there almost every day right now. Some of the cashiers even tecognize us. We feel at home there. I was there tonight to buy some trim and look for a tool. When i went to isle 17 and 18 no one was there. Looked for people. Did ask someone to find someone for me. No one showed in a timely manner so i left. Still buying my trim
Great service, friendly and knowledgeable with our flooring purchase.
Very helpful and friendly staff
Good deals but the staff wasn't around to help
Lots of things for your own projects renos
I never need help but at times trying to find someone is hard, usually it's not like that there. Most of the time, there is always someone asking if you need help.
Its good
Good staff, nice store and very child friendly.
I love going to home depot, but the wait time for the building desk on the phone is terrible. I can never get through after being on hold for over 15 minutes every time I call so I just hang up
My friend was ordering new kitchen cabinets. I was impressed with the service, attention to details,vast selection of choices. The young woman serving us put every detail into their computer program and was able to give us a fairly decent representation of what all the components would look like together.
Couldn't reach what I needed, asked a cashier to page someone to help, nobody came so after ten minutes I left and bought what I needed somewhere else
The store is always clean and there is often if not always someone to greet you at the door. They have a great variety of products. The prices are somewhat on the high side, but you will find what you need. The lumber is inside so you have no surprises on quality and price since it is well organised. Lots of plants and paving products, electrical appliances, decoration, they have it all. There is a lot's of employees but they somewhat often seem to be busy talking to each other. I've myself 'disturbed' some at many occasion. I even once have been throw around from on to the other to have simple indications to where something was...to end up the cashier serving me. The parking lot is huge and can accept a large truck and trailer with no problem. The store is very accessible and is just on the highway exit. So practical for a quick stop.
Good store but needed more of a selection of bathroom vanities.
Terrible one entrance at one end unable to enter at contractor desk to cheap to hire another checker at contractors door Staff unable to find to get help or info on products
I purchased 3 home appliances in the last month at your store.The gentleman who assisted me was extremely helpful.Drew was polite,empathetic, and knowledgeable even though his main area of responsibility is the Paint section.Drew went above and beyond the call of duty for me and he needs to be recognized for his efforts.Staff member such as Drew is difficult to find and his dedication makes him an invaluable asset to the company. Thank you so much Drew
Big store, always clean and staff are awesome
I love shopping there and people are always helping me
prompt helpful service
Great selection. Terrible staff. Edit. Don't have a warranty if you're not going to stand by it.
No line ups
Well stocked except in the buggy department when buying plywood
I have never encountered such hostility from any store employee, in any store that I have ever went to. The female employee in the paint department was so unbelievably rude and obnoxious I could not believe it. Not to mention countless …
(Translated) Very bad customer follow-up when ordering French doors! First and last time I will go through them (Original) Très mauvais suivi client lors de commande de porte-fenêtre! Première et dernière fois que je passerai par eux
In a year that garden centers were lacking, HOME DEPOT has lots of stock, good quality. Prices are mid range, but with the pandemic restrictions in place and prices skyrocketing, HD is a good place to shop this year.
The service is really good.
Always good????
All around good experience with the Home Depot order and curbside pickup system. My item was ready about an hour after order and only took a few minutes for pickup.
Paint department is so bad, zero knowledge, can not go down the center row to look at the products, ordered a certain product, gave me the more expensive product, would not let me choose the products I wanted.
Fridge wasnt in stock. Had to order, which took another 12 days. Delivery guys chipped brand new flooring in 2 spots. Still waiting to hear back from company. Will NEVER do business again!!!
Quick
Friendly staff and good hardware store to buy tools and gears. Homedepot is my go to place for home diy renovations. Always wait for tools to go on sale to save money if you can.
The staff are great but they have to hire someone to just go around the store, straighten up the isles, pick up garbage and restock the shelves of wood. I told this store over a month ago that the store looks very unprofessional and unkept. I'm sure that the staff during the day are doing the best that they can. It's a very busy spot but every time I go there it looks so dirty and disorganized.
(Translated) Courteous service the prices are good it depends on what and a lot of choice for renovations (Original) Service courtois les prix son bon ça dépend sur quoi et bcp de choix pour les rénovations
Poorly trained, bad attitudes not only staff but management as well.
Awesome customer service
its okay i wouldn't brag that they have awesome prices
The older sales person in plumbing helped a female customer in front of me. Literally pushed me out of the way and leaned against the items I was looking at while he explained how they do not have what she needed. I stepped back and listened to this guy tell the customer where she could go to get what she needed. Infact he gave her the whole back story on that business and who they were bought out by and the new company name. As I stood looking at the two of them, the female customer was trying to walk away but the sales person would not stop. So...... as she finaly turned to walk away the sales person turned and asked the person standing behind me if he could help her....... I was standing there staring at him as he asked her around me. I did not interupt as I had a few mins to wait as he proceeded to teach this lady about tools and theories of how mechanics work. They did not have what she needed either. So finally it's my turn. All I need is a 1/2" splitter for some rubber tube, I just cant find it so I ask him where it is? He tells me we dont have it! End of story. I replied holding another size of the same product an he said oh it's over on the other side of the aisle you can go find it there. I replied with no thanks I will go to rona where they would help me. Just incase you are reading this fine sir, I am the one that talked to your manager. Btw I got help and my parts at rona!
Home depot was excellent and staff so friendly and helpful ????????????????
Great service, good staff, Recommand!
(Translated) Very nice experience very good welcome (Original) Très belle expérience très bonne accueil
What a pleasure being taken care of at the Cornwall store today! Not realizing most customers need an appointment to review and purchase kitchen cupboards, my husband and I stopped by the store for assistance in the requirements for finishing our kitchen. Jason was amazing, though he was waiting for a customer who had an appointment, he was more than willing to listen to our needs and made suggestions where we were undecided. Thank you so much Jason for sharing your knowledge of the product choices and your wonderful personality. You are certainly an asset to the store.
They don’t answer their phones. Do they want to sell stuff or what????
Rented a compactor to do some gravel work. Very reasonable price for a great machine. Helped me load it on my truck and made sure I knew how to use it before I left.
(Translated) Clean, impeccable service (Original) Propre, service impeccable
The paint associate was GREAT-- very informative. She was extremely busy as she was by herself but apologized for delays.
Love this store... Lots of great products and excellent service!
I would love to give Sarah in appliances 5 stars. The rest of the staff never looked at me once. 3 workers down one aisle, not one acknowledged me. I've worked retail in big box stores as a manager so service is a big thing to me. I was in that store for about 45 mins before I was helped. Sarah was wonderful. For only being there since August, her knowledge was great, her personality is awesome. she went over everything I was looking at and even showed me her favourites. Very engaged.
It's home depot. What's not to like? Lol
Great service, easy returns and cheaper lumber than competitor! Love this place
Never good
Did not go to the pro desk. Asked where to find pulleys, was given clear directions to where they were. I bought one & went home. Great service at this location.
Never help when you need it, stock showed over 50 boxes of tile and after 3 employees and an hour of waiting there was only 5 boxes found. They sent me to another store that had 130 in stock. Drove across Winnipeg to get to the other store, and yet again no stock can be found. I was instructed to try another store or order online...they just give up, no help, no ordering, no ill try and find and call you. Nothing. Good store but managers are obviously not running things very good
The people in the tile department were great
Had every thing we needed very knowledgeable staff
Good selection of tools/brands, staff are quick to help you find whatever you need.
Great customer service
Lots of products, staff are always friendly be it the floor associates or the cashiers, definitely will always return here
I had to go in to your store for a quick run for some gloves and cleaner.I was going to the check out when we were met buy one of the cashiers blowing her nose in a cleanex.I have a heart valve transplant and wouldn't have left home unless I had to what is someone blowing their nose working.they had the apron on of the store we tried to stay away from her as far as we could.
Has everything I need when I'm building! Great place!
Clean and well maintained.
Good place to shop I always found tools and stuff what I needed by Ridgid it's American made tool but guarantee for life if you send in the warranty by mail but if you do it by telephone number you only get the regular warranty with it and that would be if it says three years warranty that's what you you get but still it's still a very good warranty it's most better warranty and from the other competitors I would recommend anybody shop at Home Depot because that's where I shop
We were at Home Depot today looking at hard top gazebos, we wanted to measure it, asked a sales person for a tape measure, this person had a terrible attitude. Advised we would have to order it online and walked away. So we proceed to look at kitchen faucets, show the salesperson what we were looking for, again we were advised we would have to order online and walked away. We come home and I look at the flyer and low and behold there is a faucet like we are looking for. The service is getting worse. If your lucky enough to get a retired person who works there to fill in their time, you have it made, they are more than happy to help. They need to hire some more mature adults who really want to work.
(Translated) Service and advice (Original) Service et conseils
Getting tire of going in here selection is getting smaller every year. And there is never a price tag.
It was a great onw
(Translated) Very well served (Original) Très bien servit
Amazing service!
Great place to shop
Went to get exterior paint for my railing and door frame. Looks great thanks to the man at the paint counter.
Staff is helpfull
Friendly helpful staff.
I had to go back out to get a cart that had icicles on the handle. I guess they confirm they were sprayed, but it wasn't worth alcohol. Their's a person counting people in but they could be wiping carts at the same time as waiting for people and letting the carts warm up
We bought something from this stroe and now we cannot return it. The excuse is covid policy. If they have curbside pick up they can have curbside return too.
Lots of good things for the home here, good prices also
Way better prices for pvc pipe fittings then compared to Lowe's
Always seem to find what i need here.
Associate was very helpful
Had what I needed and no hassle returns
I was helping my 73 yr old aunt for a side lining for her basement. We asked 2 people to help but we were sent from one end to another end. I thought it was rediculous when nobody was willing to help. Finally, we found such a very polite, helpful staff. He took us to the right place, found the right stuff and even cut it to the length to fit in my car. He is Jeremy. 5 stars for this guy.
Superlative customer service.
Good prices
To the wonderful Monique plumbing Supervisor today you were amazing we can't Thank you enough. Staysafe most wonderful help today.
Good store hard to find people to help you
Would not ship to store for a dishwasher I wanted, basically forced to pay for delivery, got one at Lowe's instead
Good place for selection, price is high!!
Good prices
Home Depot gets an extra star today. Brenda helped me find the screws that fell out of the door seal package I bought there a week ago. Brenda deserves praise for being very helpful in this matter saving me the cost of buying the screws as I was prepared to do, thanks Brenda!
Love their garden center. Lots to choose from.
Get to ride on handicap vehicle
I visited the Bayers Lake Home Depot today and was very disappointed to see that social distancing between customers and between customers and employees was virtually non-existent. The exception would be the barriers at the cashiers and some people including a few employees wearing masks. The number of people in the store was not controlled and if hand sanitizer was available it was not readily visible. If you expect to ignore social distancing then all persons in the store should be required to wear masks.
Met with hostility and ridicule when asked for key cut. Several employees that were collectively standing around with their thumbs in their bums were unable or unwilling to help. A lesson in customer service is just the first item in a long list of recommends. No wonder your store is empty.
Nice place..good discounts
Very helpful staff, great selection, love it here.
With everything going on been doing a lot of curb side pick up, order something online and it’s ready in a hour or two, fast and efficient
One of the staff Loraine, would not honour the sale price of an item we previously bought even though it was within a proper timeframe. She refused to do it. Then we went to the Niagara Falls one and they did honour it and had much better customer service! I do not recommend St. Catharines if you have the choice I would go to the falls one! I certainly will.
The staff know their stuff & are so helpful & friendly. I was designing a custom DIY support for my boat cover, to keep the rain from pooling on it. The 2 staff that helped me ideas were so amaaaaaazing. I sure hope Home Depot are proud of these two & the rest of their employees !! Great job!!!!
We were in this St Albert Home Depot location to by some lumber and tools including a long auger drill bit for some 6x6" treated lumber we were making boarders with. When we asked the tool manager about the drill bit we were told Home Depot doesn't carry long auger wood bits any more... when we questioned the reason he became very rude confrontational so much so we walked out of the store and went over to Lowes nearby. Lowes had a huge selection of long auger bits and all the staff we met we very friendly and went out of their way to be helpful. Two young men every went to the warehouse themselves and brought our lumber to the till while we shopped for tools. Home Depot missed out on over $400 of purchases from us... we will shop at Lowes from now on!
They Always Have what I'm looking for
I stopped in to get a lawnmower today and although the one I was looking for wasn't there, Laura helped me find another. The store was busy but she checked on two models for me, both online and on the shelves. She got me a cart, loaded the lawnmower and was just overall really pleasant and helpful. Another employee ( didn't catch his name) was in the parking lot and helped put it in my car. Big thumbs up to these guys for great customer service
A horrible purchase experience. Staff were incompetent at every level from floor personnel to cashiers and even customer service desk.
Great selection of flowers and veggies, decent prices!
All american but good service.
Great to shop here
very helpful staff stock ok
Since Home Depot refuses to post my review on their website I've decided to post it here and hopefully warn people... We bought an Amana Dishwasher Model # ADB1700ADW in March, it was delivered. Everything seemed great until the installer came and wasn't able to install it because the frame of the dishwasher was so bent and damaged. It was a set back and a struggle to get a replacement (home Depot takes no accountability, they were no help what so ever in the process) but we finally got a replacement after about a month. We set up the install and once again the frame was too bent that the installer (which is a home Depot installer) refused to install it. This is rediculous! What kind of metal are they using that it can be bent on 2 units. Maybe it was just bad luck but my advice is find another dishwasher at another company because this whole experience was a head ache and a half. We are now in the process of getting a refund which has been taking quite a long time on home depots end. Home Depot has been less than helpful, I'm so disappointed. Great company unless something goes wrong like a damage item.
Great staff with good materials for personal or professional projects. This really is the heart of Saint John.
Got to say the staff is always in good humour
(Translated) Courteous and attentive service (Original) Service courtois et attentionné
Incredible customer service from a staff person named Lesley. She went above and beyond to help me make my purchase. 5 stars for her alone.
Buy most of my materials for 'MASSIVE TILE' at home depot. Best prices and best selection! Knowledgeable staff
I submitted a review that was negative due to 2 significant Home Depot experiences with customer service and the rental desk. I received a response from Home Depot representatives here and they quickly apologized and addressed the issue. Having to respond through certain social media platforms was slightly problematic for me and I almost didn’t. Regardless, it was efficient, really fast and has restored my faith in the company overall. Unfortunate that I had such unusual experiences at a particular location though but nice to be heard.
Great place to go for all your home needs, great staff, very helpful.
Excellent customer service
(Translated) Wide variety of products (Original) Grande variété de produits
Good reception and service.
Always have what I need ...
Lots of stuff here for your work shop and home.
Hate being forced to use self check outs. Always need help any ways. I don't like them and don't use them. I have to go to lumber check out now. Staff is good for the most part.
Had been there half an hour and not one offer of help left very upset
I ordered an item 5 days ago and my order has been canceled, until now I couldn’t get the money back even though they said I can get money back within 3 days. I called and talked but the lady was so RUDE and not professional, it is NOT a proper manner to customers, she shouldn’t work as customer service. So sad!
I cannot believe that Home Depot decided to cease all online shopping for 4 days "to get ready to open" on Friday. How much prep time do you need?
wonderful service ,great staff
I couldn't find what I needed. A worker came over and asked if I needed help, and showed me a few options. I took one, went home and completed the task.
Not too busy, everyone was respecting space, staff was overworked but still patient and very helpful.
Called twice for curbside pick up and they didn't answer so I still had to go into the store to pick up my order.
Im curious if you guys check returns before putting them back on the shelf? We bought a weedwacker with no string attachment and when we returned it, the lady a the counter was nothing but snarky comments and attitude. That was great after …
Great customer service and advice, I don't shop anywhere else
I had to ask 3 different people about which isle the item I was looking for was in before getting the right isle. And the gentleman who directed me to the right place made a rude comment.
Great selection of plants and gardening, but I was looking for fruit bearing plants and they were lacking in that area
Went to get handles for our cupboards that we are redoing and you were very low in one style and out of stock for another. That was disappointing but the service was very good
It's not the same as when the store first opened. I feel that there is too many changes for moving the product around having a hard time finding where products used to be. It would be nice to leave the products as they are for easier findings.
Very friendly staff, always seem to have what I need.
(Translated) Some items are hard to find. (Original) Certains articles sont difficiles à trouver.
(Translated) Personal attentive to our request (Original) Personnels attentifs à notre demande
I only gave it a 4 because the garden center and store are split into 2 lines due to covid.
The new layout for entrance and exit is not friendly for anyone with mobility issues. Getting help is impossible and the staff are uninformed on their products.
Wood. Big hard wood. Long wood, dark wood, thick wood. Lots and lots of wood. Don't forget the screws. You can screw the wood so fast and hard. Then you can caulk it. Put your caulk all over the wood.
Nice
Good prices and you can use there money interest free for up to 18 months!!! On purchases !!
Very pleasant and helpful staff. Love that store!
(Translated) Always good service ... (Original) Toujours un bon service...
(Translated) I rented a truck to move and a friend advised me to contact Home Depot ... what a great decision! It was by far the cheapest, especially since it does not charge the km ... very handy for long distances. I also love the possibility of renting for a short period. Very helpful employees as well. I highly recommend! (Original) J'ai loué un camion afin de déménager et un ami m'a conseillé de contacter Home Depot...quelle bonne décision! Il était de loin les moins chers, surtout en raison qu'il ne charge pas le km...très pratique pour les longues distances. J'adore aussi la possibilité de louer pour une courte période. Employés très serviables également. Je recommande fortement!
Had what I needed and I was out of there quickly with it.
45 min to buy screws one guy working with a one customer for all that time had to leave and buy my screws and Windows elsewhere
Mind your own f---ING business.
I can appreciate that companies have to learn to adapt to online orders and create a system to fill these orders efficiently. A five + hour wait time for a small two item order is a little extreme. I am very disappointed in my experience.
I purchased CIL distinction stain, cleaner and all the supplies to do a sand down/restrain on my deck last September. I was told using this expensive stain that it would have a great 10 year warrenty. This spring all the deck surface has started to Peel and it looks horrible. When I contacted home depot they told me to contact CIL because that's who the warrenty was with. Not home depot. CIL did absolutely nothing for me. Gave me the run around and started asking me questions that were just nonsense. They didn't want to cover any kind of loss that had occurred to me or even offered replacement stain. When I contacted Home Depot after this I talked to the paint manager. Her name was Sara. She listened to what had happened to me and she told me to come in immediately. When I got there she was very sympathetic towards the situation. She gave me everything I needed to redo my deck on the house and sent me on my way. THANK YOU SARA! I would also like to thank the nice lady working behind the paint desk today. She was very helpful and was very knowledgeable. You guys saved me and I appreciate all the help home depot has done to keep me as a customer. Well done Home Depot!
Nice place to buy your products.nice employees
Lady in door section very helpful and knowledgeable.
Fast same day service. That's handy dandy great
Thanks to young gentleman who helped us load our concrete bags.
Did the curb side pick up. It was well organized; but found the wait for our items to be very long. Don't really know why? Seemed to have lots of employees. Thankful our order was correct once received.
Good customer service here....
They have come a long way in how they service customers!!
Scott that works there was very helpful, showed me all my options and even helped me to my van!
Stock levels seem to have dropped
Very disappointed. I've committed to avoid Home Depot entirely in the future.
No one else in line but myself not in a rush but I like to be efficient. I told the cashier these items on the lumber kart are separate from the ones I have on the cash desk. So she goes ahead and rings them in altogether. We had to void the whole transaction and start over again because they were suppose to desperate like I said. On top of that she charged me for 1 more 2 x 4 x 8 she had to fix and took along time to find the price of the door I just had the guy get off of the top rack and check the price on his computer in the millwork section and he had no problem. Eventually he had to come down and tell her what to do. Again I have a small business and like to be efficient. To me this interaction wasted a bit of mine time for something that should've been such a simple task.
Seasonal
Great selection, fair pricing!!
Friendly staff
Great store. They have a lot of items in stock!. I always found what I need. Online order and curbside pickup system work great as well. Price is good too.
Staff are always friendly. Other than that it is your typical Home Depot.
West end Home Depot is the best. I visit this store almost every day. I always find the supplies for my business here.
I wish I could give a higher rating as the sales staff at this store are always nice and pleasant but this rating is for their windows and doors third party provider “peak installations.” I don’t know where to begin as I am still upset by the whole experience of working with them. We were replacing all of the windows in our house and decided to go with black windows; we talked through it multiple times with the sales guy that came to our house. Everything was great until they installed white windows with black casing. We showed the guy pictures of what we wanted (black windows), but he put white windows in the contract and I didn’t catch it when I signed it. It looked like a zebra sat on our house. The best they could do to fix it was replace the casing with white, or re order black windows at my expense. We couldn’t afford to re-order the windows (they suggested an additional $4,000 for just the front windows) so we chose to have the windows re cased in white. I will never ever ever order windows or a special order door again through Home Depot as a result of this experience. We meticulously planned and explained the project to the sales person that came to the house. We talked through it and I believed we were crystal clear in terms of what we wanted and our expectations. But shame on me for putting my trust into the process and assuming the professional documented it properly. Buyer beware, go through your contract with a fine tooth comb because they cannot be trusted and there is no customer service on the back end after the contract is signed. The photos attached show the fact that we painted the garage black to be consistent with the windows we were expecting, and the second photo shows how the house looked after (garage painted black, post at front newly capped in black, new front door, and zebra windows).
My husband and I went to the Sarnia store to purchase subway tile for our kitchen. We asked for some help determining how much tile we needed. A young male store associate who's name was Yves helped us determine the tile quantity as well as best adhesive and grout for our application. He never made us feel like a bother. Our experience was great and he deserves to be recognized.
Good staff to help out when in wheel chair
(Translated) Good service and courtesy (Original) Bon service et courtoisie
Store was a bit cluttered. Out door Xmas planters need some love. When visiting with staff I don't appreciate management hanging around. Just saying. RESPECT. RESPECT
Started going back a few of the employees one in particular a woman in the electrical area is very good and very helpful can't remember her name but she was petite and stocky they still have a few staff in lumber and at the cash by the contractor exit who really don't want to be there it's fri the 8th of March at around 315 but the management seems to be trying to make this a go to store so hats off to them and I will return
Awesome
(Translated) Exceptional service of a very high standard. A counselor came to us in the rows and offered to cut our pieces of grate for free to our desired size in addition to giving us great advice. (Row 29). Sylvie advised us like a pro for the acquisition of lighting. Congratulations to the team, I loved the Home Depot experience. (Original) Service exceptionnelle de très haut niveau. Un conseiller est venu vers nous dans les rangées et a offert de couper gratuitement nos morceaux de grilles selon nos mesures souhaitées en plus de nous donner d'excellents conseil. (Rangée 29). Sylvie nous a conseillé comme une pro pour l'acquisition de luminaires. Félicitations à l'équipe, j'ai adoré l'expérience Home Dépôt.
young man with a ponytail was super helpful. He helped me get everything I needed
Head of Cash, enjoyed her covid19 authority a bit too much. She seemed to enjoy poijting, yelling and ordering people. Fyi: Please write safety commands on floor, so people know and understand. Plus she wasn't wearing gloves or a mask.
Large selection of everything. Do not count on the staff to be able to help with your diy questions, they often have no idea what they are talking about.
Support local hardware store instead of national
The service was fast and efficient, just the way a business should operate. Nice work Home Depot Team.
is a good supply store they got it all .lumber tools screws they got it
Easy to get to, lots of parking, face masks at the door for you to wear, quick and easyat the cash register and out the door quickly, the store looks pretty clean, and the people I dealt with were very
Needs more people with a consistent knowledge base
Senior at cutting station very helpful other wise junior staff ignored me.customer service poor to non existant.much the same as kents.
Never any help around & its a bother when you ask for someone to lift something
Did a painless price match. Excellent! Will be back often.
Went to home depot today looking for one piece of wood for a craft project, I needed it cut in 6 pieces well the young man that was helping me treated me like I was the most important person in the store, he was so nice and helped me get just what I wanted his name was J.B. and the cashier was also very nice I dident get her name but you would think I was buying enough wood to build a house, this is not the first time I have had exceptionable service at our Home depot they all treat you very nice no matter what you are buying, Thanks Home Depot staff.
So many staff members but very little knowledge on their products.
Great place and friendly staff. Looking to rent equipment for yard work.
Senior staff very helpful
Terrible phone services. I've literally been trying to get a hold of them to ask about a door, nobody answers the phone, then when they do a lady picked up very rudely, "yeah my lumber guys not around, name and number he'll call you back". Next thing you know I'm telling her my number and she hangs up on me midway. I wait 15 minutes call back, called a different department and complained, guy transferred me to that same department and guess what nobody answers the phone. I thought they were suppose to be running a business? That's pretty pathetic if you ask me. Terrible. Guess they done want the consumers money.
Huge store. Untidy. Staff available and helpful.
Awesome place to find what i need! i could spend hours in here! customer services was very nice! this is my go-to home depot!!
(Translated) I just received my freezer and I am really impressed with the organization of the schedule and the outstanding delivery (Original) je viens de recevoir mon congélateur et je suis vraiment impressionnée de l'organisation de l'horaire et de la livraison hors pair
Love it
Had what I was looking for. Sometimes hard to find staff if you need help.
Employees are very friendly and the store is very neat and easy to navigate
Returned an item - no problem getting the credit, staff was friendly and efficient ???? No replacement product on the shelf, asked an associate to check quality, he quickly found 2 above the shelf and brought 1 down for me and the 2nd down so it would be available for the next customer BRAVO customer service at its best ????
Always have what I need. Staff and management are customer service oriented which makes for a good place to shop.
The online order pick up is super and they have two employees working in customer service that are amazing. The other 4 that work in customer service are lack luster.
Electric carts are helpful.
Staff were helpful, got everything I went for plus.
Staff are helpful
Can't seem to get anyone to answer the phone properly at all but to hang up after transferring calls..!!
Horrible service can never get through to any departments always on hold for extended periods of time and then someone drops my calls after I've waited on hold, literally can not get ahold of anyone at the store sometimes, if I could give half a star I would
Clean
My go to store....John always greets me and points me in the right direction. Very helpful staff
I'm extremely offended at the new everyone welcome here sign. Was I not welcome before and you only serve specific types of people? And why am I being told that I now am? Am I supposed assume I am not welcome somewhere until I see this sign? disgusting
Good as always. Got what I needed. Thx Home Depot.
It is a huge store, girl in the paint and stain area was super helpful and great to deal with!
Great service from Jonathan, James, Marcus, and Jacob! Woohoo
Great place to wash your car .Lots of water pressure.
Horribly understaffed . If you're in any type of a hurry then go to Rona around the corner . Best bet for anything is still Sheppard's in Armstrong. Worth the drive and the staff actually care about helping you .
Very helpful and great listeners mainly when you don't know exactly what are you looking for.
Staff were very helpful. I am all thumbs. Great selection
Worst service ever, was there to get countertops we called for somebody to give us a hand and when the person came they totally ignored us and just walk by us didn't give us any service we ended up walking out, I would tell everybody not to shop here.
Got very annoyed tonight. Bought a drill/impact set on Friday. Go back today, Monday, because the charger didn't work. Brought my receipt with me and the charger assuming they could just swap it. Much to my dismay I was told that they could not swap it unless I brought the entire set back. Someone explain the logic there to me please. Im going to go back to my shop, get the drill and impact and bag, then go home and get the box, then drive back to the store so they can replace the entire thing even though the bag and two tools themselves were fine just so they can then package it all up and send it back. Why could they not just remove the charger from one of the sets on the shelf (which they had in stock) and put the bad charger in that and send it back instead of me having to get all the pieces I have so they can send all those back to give me new ones. Im sure the employees were just following the policies put in place but how about using some common sense and logic instead of wasting my time.
It's OK. Usually a good selection.
Never shopping at home depot again went shopping for a wheel barrel and weed whacker, my 3 year old son has couple bruises and scratches on him from falling at day care, hitting the table edges ect, Home depot worker says o ill help you bring the wheel barrel to your car, to only have the police knock on my door an hour later saying home depot made the complaint, thanks to him I decided to return barrel and trimmer
My go to place for home diy supplies and projects. The staff on the project desk is efficient and the suggestions they show you always make sense.
(Translated) Impeccable service and good advice (Original) Service impeccable et bon conseil
A lot of helpful staff!
Very helpful and awesome customer srrvice
I bought a fridge and microwave a month or so ago. It was an older gentleman that day that waited on me. I believe his name was Richard ( he had a British accent). Not only was he friendly but he knew his stuff. I was also there a few months ago in the appliance department getting the lowdown/ comparisons and the lady that waited on me was excellent. I don’t know about the other departments but I would definitely buy appliances from there in the future.
Asked for help from an employee and were told is wssnt his department and another employee had a very flippant attitude. We left very disappointed.
Went and got everything needed and didn't wait in line. I have also did the curbside pick up. I think the app and the service was the best curbside pick up experience yet! I may be a little biased be wise I love home Depot..
Usually great! 9 times out of 10 everyone is super friendly. They keep the store organized so it's easy to find what you're looking for. If you can't or if you need advice they are surprisingly helpful and knowledgeable.
I want to thank Kevin, who works at Home Depot Red Deer, on March 16th I was looking for a shelf pin for my bookcase I asked for his help and he very kindly and attentively took me to the hall where they were and I showed him a sample of the shelf pin that I needed and quickly found it without any problem. I congratulate Home Depot for having this kind person. NOTE: please don't let Kevin go to work elsewhere, he is a great person and does an excellent job
Very good during shutdown... Usually only had to wait about 45 minutes for it to be ready...
Lots of parking and usually not to busy, most of the staff are knowledgeable and helpful.
They are getting better in terms of being able to get in and then out. Not surprisingly the garden centre is still chaotic and I hope it improves. in the other areas I would give 5 stars but the garden centre drags it down.
Associate spooled up wrong wire at first. Senior associate came and corrected problem and gave a discount for the mix up.
Big place friendly staff. Did not have what I wanted but they showed it for online shopping.
Good place ...just ask and they will help you out
Nobody really knows how to line up to cash out yet.
Bought a snow blower and it's great the fellows even loaded it up for me already assembled and ready to ho
Excellent
Home Depot is charging an extra $1 on each item you purchase for curb side pick-ups..Irrelevant of how much your item costs (ex: a tape roll that is 2.99 will cost you 3.99) WOW! Really?? Talk about abusing the system in this pandemic.
Excellent flooring choices, and very helpful when we were picking our flooring,
Got the last cheap lawn mower they had in stock. Got it home and it ran like a champ. Very impressed.
Looking for a tub. Hard to find someone to help me, but the employee was really helpful when I finally found him.
I could shop at Home Depot all day! They have everything you could possibly need to repair or renovate. Staff are friendly and knowledgeable.
Doing physical distancing. Not many people in the store. Still the same great service.
I did curbside pickup. My first time using this option at home depot. Went pretty smoothly had to wait about 10 minutes from the time I called that I was there until I received my order which was way faster than if I had to go in and find what I wanted and no impulse buys either
Staff were very helpful, especially Ron in plumbing.
Tim was so helpful! My prosthetic leg had broke and I really needed it fixed he helped me for an hour to make sure everything was fixed up for me! Thank you so much Tim amazing customer service !
Great service knowledgeable staff
Kate's knowledge and service in the door sales area was greatly appreciated ! Also lady who helped me with door pick up in customer service was very helpful. Shopped at Lowe's first and nobody bothered to ask me if I needed help ? I bought at Home Depot because of the superior customer service.
Waited 10 min while the cashier's talked among each other. And then I politely ask are you open. Cashier just looks at me and says no.
Excellent
Was in just before the COVID19 hit. Tried three different employees to find someone to help me find someone and it was almost impossible. Staff playing hide and seek, then couldn’t be bothered. Finally found a guy named Bob who was nice enough to make up for the first three, and he was not only helpful, he made sure someone got me checked out. Why is only one person there interested in actually doing their job? I would go back to him without question, but the rest of the staff is worthless.
Always a pleasure to walk in the worlds best store
(Translated) Good product quality, friendly people (Original) Bonne qualité des produits, gens sympathique
Went looking for specific floor tiles and was shown by an associate which ones they were. Good price, but when I got to the cash they were double the price. Had to wait more than half an hour before someone would come to cash and help about the price. I found the manager cocky so I left the tiles there.
Was happy to find an employee who could help me find what I needed.
This homedepot is one of the very well organized location, the store is clean, product offerings are good. They have extremely knowledgeable staffs that saved me more than one occasion on plumbing and electrical needs. The painting department is also very helpful. The employees in general are the most friendly ones I've met (maybe I visit too often!) I will always recommend this location weekend warriors, you can be sure that staffs will always give the most economical and helpful advice to your problems!
Nice people. Alw Always try to help. Great customer service!
Always the most helpful store.
Best source for building materials
Excellent pricing
Tried to find someone to help me. Walked around. Went to customer service and waited. Tried looking on my own. At every turn guy in lift was coming at me tried to get around him. No one to help so I left
Good experience for appliances buying.
Great customer service. However, lumber supplies and other items are low stock. Advise to order in advance just in case. Otherwise great
Clean shop, lots of plants to pick from! Friendly staff.
Be careful when shopping for services they sell
Nice store....friendly customer service! A little hard to find help at times!
(Translated) We find everything that makes us better ... (Original) On trouve tout ce qui nous fait de la vie mieux....
Great store....our go to store for soooooo many things
Always a pleasure going to this Home Depot. The floor staff are always super helpful and have no issue going above and beyond to help you find what you're looking for.
I typically dread going into this store as the customer service is lacking. I required some paint and had a few questions so I was not looking forward to this visit. Heather at the paint desk was awesome. She was knowledgeable and took the time to answer my questions while acknowledging other customers in her department. It was just her! Other departments could really benefit from some training and guidance from Heather. Thanks.
Love the garden center. The workers are very friendly.
Lots of everything. Its big, clean and when you know what you want its great. Sometimes its hard to find employees who are free but based on the large number of customers there its very popular.
My experience at home Depot Halifax had to be the worst that I have ever had when it comes to shopping at a hardware store. I had heard about an amazing sale on some 10 x 12 awnings that they were trying to move to get rid of old stock. I called them and asked if there was anyway to have 2 set aside for me and offered to pay by phone. I was told they couldn't do payments by phone but they ensured me that they would set them aside with my name on them and they would be there the next day. They asked me to call in the morning to make sure it was all good. I called at 730 and they told me they were in the windows and doors section with my name on them and I didn't have to worry they would hold on to them. When I arrive after work I went right to windows and doors and asked the man working there if he had seen my item he said we have none here go to customer service.I went to the customer service desk and was told to go back to Windows and doors and wait for a sales rep to come see me.the sales rep that they sent to see me was the same individual sent me to customer service. He then told me a woman came and bought the two awnings and there's nothing he could do for me.I then went back to customer service to talk to them as I figured this had to be a mistake has I was ensured twice that they would be there after work. When I went back the lady with atthe purple orange and blond hair behind the front desk looked at me and said "we don't have them, tough" the other two people she was working could tell this agitated me. They offered to go and talk to the sales rep at windows and doors to try and get to the bottom of it.when they came back they said that a woman came in and bought the two awnings with my name on them earlier in the day and there was nothing they could do. I then went home and called Andrew the manager of the store let him know the situation I had with his employee being extremely rude as well as them selling the items that they assured me would be there. He did call me back explained that they had sold them and as they were special stock he couldn't do anything. He did apologize but in the end that didn't help. He also never brought up talking to his employee about her terrible customer service. I feel in a situation like this where everyone agreed I had items that were held for me and that they sold them and shouldn't have that they could have done something for me but it seems in the end they weren't willing to. This has completely changed my perception of this store. Now here I am extremely disappointed with no awnings having wasted my time trying to find my items and having gotten no help at all. *Update* to add to my amazing experience at home Depot there customer service reached out to me apologizing and said they were going to reach out to the store to try and see what they could do. They said I'd hear back in 24-48 hours. That was 3 weeks ago... So I guess we can atleast say that they are consistent. Obviously they do not care about there customers. I will be sure to share my experience with everyone that I know that will consider shopping here.
While I like shopping at Medicine Hat Home Depot in general, it appears they don't understand that the world is in the middle of a pandemic. Simply routing customers in and out of separate doors is not enough. Employees are not social distancing nor are they using masks which will help keep co-workers and customers safe. It appears there are no restrictions on the number of people allowed in the store at a time. Why is mitigation not a serious priority? Do people have to get sick or die before it gets real?
Great service people, friendly and willing to help!
Good selection. Sometimes difficult to find help.
Typical Home Depot.Had what I wanted and friendly staff
Great prices and a great variety of products
Very friendly staff. Love this place
I went to this location me and my husband to buy our appliances and the lady who helped us she was amazing..
Called today to make sure plumbing has inventory on what iam looking for. I waited on hold 5 times each time the service counter just forwarded me to plumbing. No one at plumbing ever answered after about 20 minutes i hung up. I am now heading to home hardware who had my answer and has inventory. I guess i know who to call first next time.
The older guy in the tool or hardware department not very pleasant to deal with when was asked to possibly match one of their own online prices deals. Good that the store manager was more flexible than the floor associate. Customer satisfaction should always be #1 otherwise people will just go elsewhere. Business success 101!
Great service, friendly and knowledgeable staff!
Have had horrible experiences with Home Depot in North Bay everytime I deal with them. Cancelled orders, refusing to cancel orders when actually needed, wrong items on pickup, missing items on pickup. Save yourself a hassle and go to Home Hardware and support a great local family instead!!
Great friendly staff willing to help when needed!
Always have some reasonable sales on most of the staff are helpful and friendly. With the exception of one in Red Deer no names but I was not impressed at how he treated my girlfriend and mother when the went in looking for an item.
Lots of product in several departments...best Halloween decor every year and tons of flowers during the spring and summer.
Kim helped us find an LG washer and dryer set at an awesome price thanks to the lowest price guarantee!
Great selection of appliances.
I prefer this hardware store to the others
Generally I have received good service but not in the garden centre.... I was looking for a herbacide to apply to some Colorado spruce. I asked the two ladies at the counter and she started to send me to the area with killex and the other person said no. They called seasonal and asked about treatments for cedars. When I said it was for Colorado spruce.. She shrugged and said same thing... Which it is not. All of the time she had her back turned to me and continued to gossip with the other woman. Extremely poor customer service
any one thinking about buying milwaukee tools from home depot think twice. the warranty is bad had impact gun in service for 3 months with very little use and it is already broken. now i have to take it to a repair shop and get it fixed. problem is the repair shop doesnt even know when they can look at it.because there backed up. not good service when you need the tool for work
It's home depot. Always good
Good service fair price
Disappointed with the all the Halloween noise makers at the front entrance.
They have a good selection of appliances to view. Sadly, I was there an hour and NOT ONE staff person was available. There was ONE employee in Appliances who was busy with one couple the entire time. Another customer and I waited and waited and waited for service. Finally , we both needed to leave .. still no service ???? Bad me .... slow learner??? .... I returned 2 days later (not the weekend), hoping to get some specific info. This time, the one employee there was on the phone and on the computer, he acknowledged me 9that was an improvement over my previous visit!) promised to be with me "in just a moment". After 30 minutes I left, questions STILL unanswered. I guess I will buy my new fridge, stove, fan/microwave at City Furniture ....
Had deck boards delivered wrong width suze called them they r going to deliver wider boards at no cost to us i call that excellent service????
Most seamless returns I have experienced. Great service.
Staff very helpful....multiple staff asked if they could assist.....we liked this....clean store
Good Home Depot with a good helpful staff. But I have to comment on a ridiculous situation I encountered there. One person ahead of me in the checkout. Cashier asks if he would like to apply for the Home Depot credit card. End of the speedy checkout experience once he indicated yes. They need to run his driver license and another credit card through their credit approval process at the check out and not somewhere more appropriate like Customer Service desk. After about 7 minutes and a growing line behind me and a complaint to another employee I was sent to another checkout. Paid for my stuff and upon exiting the same holdup at the other cashier because the credit approval process wasn't done yet. Who instituted this stupid policy ?
Great Staff always helpful when visiting store.
I like Home Depot, it is a great place for all my renovation needs. Unfortunately...my husband really really loves Home Depot....so I think waiting chairs (and a coffee machine) should be provided for wives to sit in while their husbands wander aimlessly up and down tbe aisles drooling over tools and such. ???? Kind of like when the husbands are sitting in chairs waiting for the wives that are in fitting rooms!! ???? But, yes, highly recommend Home Depot. They are very helpful!
Staff little high pressure
Home depot Always the same way you left it
(Translated) Extra Service. Comis very careful for our needs in electromenagé. Thank you Marie France. (Original) Service Extra. Comis tres attentioné pour nos besoins en électromenagé. Merci Marie France.
Doors-Worst experience ever. Calling to speak with someone took two hours. Even when directed to manager call was disconnected! No service for a broken storm door handle. Response was " we do not service that." Would recommend anyone looking for a door go to another reputable company. Never again. We have 4 more doors to replace but deffinately will not entertain home depot! Very dissatisfied customer. Will post this on facebook twitter- all social media. Byer be aware!!!!
Hard to find someone when you need someone but eventually when you find someone they can help you find you where you need to go are we talkin about
Great for basic stuff, but not specialty items
Were great with us. Even with mask exemption. Kind courteous and respectful. Unlike other stores have to say all my renovations will be done with them.
Honestly when I walked in I thought something was going on, staff everywhere but not very helpful and I wandered the floor a couple of times looking for what I came for. I saw one guy who looked to be on quick break so I asked him where to find the isle. he said the number and I said thank you that is all I needed to know. I would give that kid an "Atta boy", just for knowing where things are! I like home depot, but when employees are talking to each out standing about... it's not what I would expect from a place. Sure some employees were busy doing tasks but the ones i saw were avoiding people like an exorcism was taking place...
Great product, all you need is here.
Found everything I wanted and got a free tool!
Great visit. Fantastic help!
Nice place to shop. Good customer service.
The young lady who helped us was a 12 out of 10
Helpful staff. Good inventory
Lots of fun toys here! Only problem is when u need staff they disappear! But when you do corner one they are extremely helpful! They must do ninja training to avoid customers. Can copy keys, custom cut wood and other supplys
I would put Zero stars but it wouldn't let me. We will never use this company for Ever Again! The top part of this window should be a nice smooth picture windows. That we asked for. Yet we got a NON OPENING AWNINGS WINDOW. Nearly 18th month later they refuse to rectify these. Then disgustingly offered $750 on nearly $5,000 window. And spend over another $19,000 on other doors and windows.
Went here for electric stapler with dad.thought i was close by lady working said ya and pointed to it.prices lil high but so it everywhere. tools seem good quality and they rent alot of stuff to.
People are welcome to bring in their dogs, and it's a pleasure to be there.
I found all of the products for which I was looking.
Nice place to shop Friendly staff Anthony b went out of his way to help find what we were looking for
Extremely hard to get anyone here to help.. to busy chatting with each other.
Store is clean and organized for the most part, don't usually ask for assistance from anyone so not sure on how knowledgeable the employees are. Really wish this location was a full sized store rather than the 80% that it is now. So if you see something online it doesnt guarantee that this location will have it.
(Translated) No service. The clerks send us from one side to the other (Original) Aucun service. Les commis nous envoient d'un bord a l'autre
Always helpful, in and out with everything I needed.
Home Depot has everything but enough staff. The staff they do have are helpful and friendly
This not a dig at the Red Deer store in particular but a Home Depot in general, as I requested a quote to get a water heater installed, never ever heard back from anyone and I called in to find out some info about something and requested a call back and never heard back from anyone. Ended up going with a local plumber who did a great job.
PICK UP YOUR PHONES, Why does it take 20 minutes to know if a product is in stock; not the workers fault btw why the H does this take so long?
A fantastic place for everything great prices
It's home depot... consistent and helpful when you're lost.
Friendly staff is always ready to help.
Happy to say my visits are not bad. Walked in asked where to find the out door sprinklers they gave me the right row to look in, looked up the part that wasn't there and phoned me when it came in. Perhaps the customer service is looking up for this home Depot. Very happy with the service glad I'm not one of the other commenters . Will shop.here again .????
(Translated) Poor service. Few employees available to answer questions. (Original) Mauvais service. Peu d’employé disponible pour répondre aux questions.
Very kind and professional, made us feel appreciated...
Hope you own a bank vault because you will visit time and time again.
Tanner did an awesome job of helping me load in the store and then skilfully loaded ???? my truck. A credit to the organization and their staff service training.
Went in to buy a bbq today. Employee asked if we needed any help after just a couple minutes of looking around. He answered all the questions we had and even helped take our purchases to the cash.
Curbside pickup is excellent. Extremely fast service. Very friendly. Highly recommend curbside.
Good store lots of variety. Its hudge
Very poor customer service won't give refund or back up product and when asked what they could do to help us so we don't lose $170 got laughed and snickered at definitley not impressed
Terrible store, awful customer service. Each time I have been to this location I have been treated like I was an imbecile for asking for assistance. The staff are despicable and the store seems to be in a state of confusion at all times. I cannot express how disappointed I am with each visit and will never step foot in this terrible store again.
Miss Joan , Appliance Sales Associate, In RedDeer Location, She is very friendly, Knowledgeable and helpful to choose me right product. I do really appreciate her customer skill & help me to find great products and offer great deals & her customer service was awesome. Highly recommend her service and will come again to find any of our new appliance needs. Thanks a lot, Miss Joan. Really Appreciate your great service. Thanks a lot.
Had just what I needed for my septic tank
(Translated) very good service (Original) très bon service
Not great not bad a little hard to get help sometimes but when you get them they are very friendly and helpful. Overall good but like I said it won't wow you just gets the job done
Short lines
Always friendly and ready to help.
Clean and spacious. Large parking.
Great service from I think her name was Monica. She was helpful in helping us select a wood product and also was able to cut it to our size Thank you.
Had a really hard time finding people who could answer simple questions. Poorly organized. Ask Dartmouth store for help.
We all found what we went for and had a great time, looking at the new tools from many different makers.
Did not have what I was looking for to clean Corian sink with scotch brite 3m ultra fine pad light grey. Just shushed me to cleaning isle 4. Obviously you sell but don't offer services to maintain.
The customer service here, as usual is the worst. The woman who helped me load the insulation I bought was rude and she damaged the insulation we load. She didn't even say sorry. I'm done here. Time to go across the street!
The sales representative was very surprised that I need to shop for the range in this Covid situation.. well we need to eat regardless and my old stove gave up ignoring Covid. I need to mention that she wasn't even wearing a mask and was soooo negative about everything. One big helpful information I got that Home Depot is able to put the order for me around December because of Covid situation. Yes I am aware that we have pandemic ( I lost my job because of that) but I still need to have a stove to cook food. Long story short I went to Canadian Appliances in Stoney Creek. It took them 20 minutes to put the order through. Well hello Home Depot I think it's time to say goodbye for me because Home Hardware and Rona is closer to my home and they have better service I must say. Sad, it's very sad!
(Translated) Lack of staff, but I ended up finding help (Original) Manque de personnel,mais j ai finis par trouver de l aide
Amazing service in the paint section. Jan was very kind and helpful.
IT was excellent I picked up 60 sheets of dry wall and was helped by an employee named Luc he was amazing thank you
Home Depot- always reliable
Horrible experience. Went in to find a piece of plywood for outside and after trying to find someone for 20 mins the guy we did find was useless. When we asked him what is the best type of plywood for outside he said whatever type of plywood you want. Then kept telling us we needed to paint the plywood but had no idea what he was talking about. He even suggested we go to the store across the street...... after he finally cut the plywood for us (after I called my friend for help) we stood down at the register for 5 mins waiting for someone to come. I could’ve easily just walked out of the store. I would rather go to Lowe’s after this experience.
Matt in the flooring department, was excellent. Matt gave us excellent advice when picking out flooring. And also showed us how to lay it down. Matt has excellent customer service, and when I need to do anything with floors, I will make sure I ask for Matt. Thank you.
This is the best home improvement store in southeastern Alberta. They also give you 10% off of any competitors price if you find a local retailer that is cheaper than they are... just have some sort of proof to get the rebate...
I think a store of this size should really be doing there shelf stocking over night. I was there today. I couldn't look at blinds.....aisle was closed......I couldn't look at paint....aisle was closed.....I couldn't use the washroom... aisle was closed. Really??? I walked out empty handed, and I had quite a list of things I needed to buy.
Really friendly staff
I order a portable work bench and clamps 3 weeks ago and they delivered the clamps in 2 days and they just shipped the table today.(the table was in stock they just screwed up) Ive been trying to cancel the order for the last week and a half and have been on hold for more then an hour multiple times just for them to either hang up or offer a call back that never comes. This is absolutely some of the worst customer service ive ever received.
Pick up area and service well organized..
Usually have what I'm after
They had what I needed when I needed it for a competitive price. Also the staff where nice to work with, laid back and helpful
Service is extremely slow! Last 2 times we were there had to wait 20 minutes for someone to help us in electrical and we ended up leaving because they never came after paging them at least 3 times. Last time we waited over 15 minutes for someone to grab us a propane tank. If you're in a hurry or need help with anything, not the place to go unfortunately.
Nice place for shopping
Just went in to buy blinds and Robert Q decor specialist was there to help us. He was so amazing, so helpful and well educated on the products. He helped us so much. Can’t say enough about him.
This store is not the place to enquire about or consider buying appliances. Its very difficult to get one of the staff to serve you, they congregate is little groups chatting, when you get the chance to ask questions it quickly becomes …
Picked up some 2x2x42" stakes and some chicken wire to make a deer deterrent fence around a flower/ vegetable garden. Fingers crossed!
Exactly what you would expect from home depot, they have almost everything you need for home renovations. Only caveat is that their online stock for items is often wrong. I have driven out multiple times as the online stock is shown to be a certain number at a specific location, only to go there and be told there is none. Or being able to place online orders for an item only for it to be cancelled as the stock numbers are incorrect. Other than this I have not really had any problems shopping at home depot.
Poor service and some lack any knowledge
I went in for a BBQ and it was assembled and delivered the next day. So awesome service.
Nice products
Well laid out and not too busy
Well organized and friendly people.
Fast service, great people in and out quickly
For a change found someone in flooring who was very helpful. Usually cane fund anyone when I need help.
Never answer their phones. I've called probably 15 times over the last month and a half while I'm trying to build my house and I haven't been able to get through once. I guess Kent will be getting my business
I was sent an email yesterday ; January 26th , telling me that a clothes dryer and dishwasher I ordered would be delivered today ; January 27th. There was no specific time frame given for the delivery so I had to take the day off work in order to be home when the delivery arrived. It is now past 6pm , no delivery , no phone call , no answer when I contacted Home Depot. I am once again forced to make arrangements for a delivery that may or may not arrive tomorrow.
I am handicapped. Sometimes customers need to have someone answer a phone at home depot. i have called several times waited over 20 minutes. NOT FAIR!!!!!
Great selection and helpful staff
Nice,clean,well stocked store with alot of great sale prices on a variety of brand name tools . Friendly staff that are very knowledgeable and helpful .
love shopping to buy the tools
terrible service. impossible to get anyone on the sales floor.
I like the friendly staff. I am however VERY disappointed in the quality of their kitchen cabinets. I have had nothing but issues with things literally falling apart. They came assembled we installed them. Front of my cabinet door came off. The corner piece that holds the doors to my corner cabinet has now come apart. Regular use only. The rail for my drawer came offnot to mention the laminating on the door is coming off as well.For 6000.00 dollars they may as well be made of cardboard. Note to COMPANY THOMASVILLE cabinetry are garbage. Not even 3 years old.
(Translated) I received excellent service (Original) J ai recue un excellent service
I purchased a dish washer from Home Depot in December with an extended warranty. By February of the next year I had to call for service as there had been ongoing problems with the dish washer. It has been over three months, 4 different parts replaced, 10 hours of my time via phone and email and 10 hours in service calls and my dish washer is not repaired. Comerco told me that unless the same part breaks 3 times they will not replace my dishwasher, the problem is they don't know what's broken so they don't even know what to replace, they just keep guessing and replacing different parts. They are not willing to replace my dishwasher 3 months into service and I have to keep a machine that does not work and invest more of my time. I notified Home Depot St. Catharines of this and was told it is not their problem. I have bought every appliance and numerous home purchases for over 10 years and said I would not have confidence to shop there again and Home Depot said that is ok with them and to have a nice day. I would not recommend appliances, extended service or customer service from this particular Home Depot. Sincerely a previously loyal but very disappointed customer.
Don't know why we go there
They were very helpful
Well you are treated like a king friendly and knowledgeable.
For the past 3 days, I've been trying to call this Home Depot store in order to change my online order. The number is either busy or I'm on hold for 30 minutes before it says "We're sorry, we're currently experiencing systems issues try again later" then automatically hanging up. This is pathetic, I can appreciate its busy but to not be able to get in touch with anybody for 3 days is ridiculous. Avoid this store as best you can, I've had better luck with the Home Depot in Dartmouth.
All good
I find almost everything I need for working on my house prices are decent to
I would like thank a special person in the paint department (Sierah) she was very helpful a sweety with patience. She took time with me to look at my options and gave me good ideas. Amazing price on top of it. You made my day Sierah!!!????
Did not have what I was looking for...flood lights
Well laid out. Clean. Found everything I needed. Very friendly and helpful staff!
Good store had everything I needed
Found everything I was looking for. Asked 3 different staff about where items were located. Each took me right to the location. Other than lamenting about 50 to 100% price increase in less than 2 years, common to all similar suppliers experience was excellent!
Great place yo shop. Good selection too.
It's my Lego land ???? or wonderland
Great lumber and fast service
They always have a great selection of everything
Great, friendly and helpful staff, large selections of tools and materials for practically every need and project.
I have been visiting Cornwalls Home depot store so much this week because of a move and my gosh the most amazing staff you could ask for. They help you with a friendly smile are so knowledgable of their products it is a pleasure shopping there. I would recommend this store to everyone. Thank you amazing staff!!
Great service had to order special order door lots of help staff got the job done quickly
Very poor on phone service!
Staff was too busy visiting amongst themselves to ask if customers needed assistance.
Carried the exact same product as the American neither one had the product I wanted and waited at the counter and nobody wanted to speak to me
Very helpful people there, we go there often
Went in to check out window blinds. Service was awesome. Laura was really helpful ????????
Cynthia, Dominic Craig and another lady in the appliances department (she is brunet, with long black hair, unfortunately I cant remember her name) they are all great, super friendly and amazingly helpful. I love this store and I always have a great experience each and every time I visit the store.
The staff very helpful was in and out in15 minutes
Always have what we need or will order it in. Staff are friendly and helpful! I'm sometimes here 4 times in a day depending on the job so I definitely need a reliably stocked store with good staff
I was impressed. This little girls in the department I was in didn't have the answer to my question. But she bent over backwards and together we figure out the answer and she did it with a smile. Very well done Loki your cute as a button.
You wait for ever and have to find some one for help
Charlie is amazing, such a great help in my most recent trip to Home Depot. I normally try to avoid going at all costs as I don’t know where anything is, the store is always busy, and trying to find an employee to help is always annoying but not this time. There Charlie was ready to answer my questions and help right away. Made my shopping experience a five star one.
Good selection, clean store, friendly staff. Garden center is big.
Got what I came for
They have what you need but I wouldn't take their advice they are not knowledgeable what so ever just push their products
Good prices on bedding plants
Extremely helpful
Helpful people
(Translated) Service in the car a little slow but still ok considering the covid. It makes it easy to get what you need without ordering everything from Amazon. (Original) Service à l'auto un peu lent mais quand-même ok considérant la covid. Ça permet d'obtenir facilement ce qu'on a besoin sans tout commander sur Amazon.
We were very pleased the service we received. Judy was excellent, pleasant and very helpful. Thanks Judy!
Lots of selection ,staff is great.
Little confusion with a typo but eventually we got there, the people that help me load were great thanks.
Purchased appliances and Diane was very helpful!
Great staff
The cashier Kirnveer was awesome and very friendly
Good selection Friendly Smaller store Easy to find products
????
Stuff usually there. Staff friendly.
Bought a OTR microwave. Associate who sold it was super friendly and helpful. But once we got it home we found some damage to it. No big deal they said we could just exchange it. I asked if they had any in stock since we live out of town and it would have been a wasted trip to drive in for nothing. They said they had two. Drove in and then they couldn't find them. Pretty frustrating but no big deal computer errors happen. That's not what ruined the experience for me. It was the non caring customer service who were not very helpful and fairly rude. Not once did they take ownership for the mix up or apologize for the problem. I've worked in customer service and I understand how unreasonable general customers can be. But I also know what poor customer service looks like when I see it. Not impressed and won't be going back for appliances or material in the future.
it take so long to have a price when you call
Great service and help with all the hurdles they have to overcome...Ryan Kiem went the extra mile..Thanks!????
Signage not clear. Had to wait quite a while for someone to help us. Still didn't get person from the specific dept. The person who ended up helping us was good.
Great service every 0ne seemed to have all the answers I asked
Great service
Best service at this location. Thanks guys
It is always a good shop there.
Good place to shop
I went for the plants. Everyone is so helpful and friendly.
I bought a card table and chairs online, the chair was ripped at the top and the padded table also was ripped I would send it back but for me it is to heavy. this is a nice table and chairs, I would like to see them take more care in the way they ship& prepare items for delivery.
I rented a Gas Chainsaw from the Tool Rental at this Home Depot Brought the Chainsaw to my Cottage and opened up the Chainsaw safety kit that the Home Depot Rental has to Give with every Chainsaw Rental I was shocked to find that the Head Gear Hard Hat Face shield and earmuffs where covered in Mold The Safety kit also comes with chaps to protect the users legs those also covered in Mold I attempted to call the store numerous times no answer. I had My own hearing protection and safety googles so I used those With the rental of the chainsaw you get a gallon of Gas or so I was told I used the Chainsaw for approximately 2 hours filling the Gas as I went It turned out that the Tool Rental staff did not give me a full tank of Gas and I was unable to use the machine as I had no Gas I called the store numerous numerous times and no one was answer and when they did they hung up or the phone system cut me off I had brought Help from the City to assist me with cutting the Trees that needed cutting on my lot unfortunately he was only available for that day. I decided to call Home Depot Canada Customer service and explained what had occurred they had some back door way to get a hold of the Store Manager and put her on the phone with me. It was already late in the day so we agreed that I would go into the store the next morning and Obtain a Full Can of gas When I arrived I showed the store manager and the Tool rental attendant the Mold invested safety equipment and had asked how Required Safety equipment could be given out to customers in this condition I stated that with COVID equipment that is being handed out from One Customer to the next should be cleaned ever time that it is returned I was told that my rental will be free However I was still concerned with what seemed to me a lack of concern even after they had seen the extent of the Mold even going as far as saying this happened in one day I was exposed to Mold exposed to the danger of operating the Chainsaw without safety equipment Not given the a full tank of Gas and was out $200 for the person I hired to help me and was not able to complete the job. This is a clear Health and Safety violation and concern please inspect all your Safety kits and put in place something as simple as a check off sheet that needs to be initialed after each kit is returned and cleaned No excuse Thank you
If they don't have it ... You probably don't need it! A little pricy, but you get what you pay for. Excellent knowledgeable staff.
I purchased a dishwasher from Home Depot in Moncton at the beginning of July, the ordering was easy, it's what came afterwards that makes me not want to buy anymore appliances from Home Depot in the future. I had to change the delivery address for the dishwasher and I had to call not once, but FOUR TIMES, because every time they called to want to deliver, they always had the wrong address even if I had called them to let them know of this change. Furthermore I've had to call multiple times to try and schedule the installation and the customer service representative says they will contact me by the end of the day but it never happens and this has happened to me four times already. We've had the dishwasher for 5 days now and we still don't have a date for it to be installed. I've bought appliances from Home Depot in the past and never had this much trouble, but it's been such a hassle this time around that I don't even care if I pay more for my appliances elsewhere, I will NOT be purchasing any appliances from Home Depot ever again! This is ridiculous, awful customer service!!!!!
No help in garden section
Asked customer service for help In plumbing. The worker walked away with out giving any assistance.
Everyone their was very helpful and informative it's my go to place for anything that has to do with our home
The service at Home Depot is always awesome! The staff is ALWAYS so helpful.
Very helpful staff, clear labels on new procedures and protocols. Picking up online, and in person shopping were both without a glitch.
It was great. I had purchased something the wrong size...no problem at all. Then I got the right one!
I have had good experiences and some not do good.
could use more staff hard to find have to spend extra time looking for items
Great service and very helpful customer service. Dealt with the kitchen cupboard section and very knowledgeable service and recommendations.
Close, convenient, and have most everything you need for renovations
Very friendly
Home Depot has different items than other local home renovation supply stores, great price on interior 6 Pannell doors $37.99+ tax ????
Helpful
They were very friendly and organized it makes a difference in my decision to come back again to shop for more. I would recommend this place.
Friendly!! And helpful
Shop here often and find the staff always super friendly and helpful. Ran into an issue yesterday around supper time though. Young fellow (worker) wearing shorts with kind of longer hair hanging in his eyes (best description I can give) turned into the kitchen display area with an orange cart and quite rudely forced us out of his way saying “coming through”. Later ran into him again as we were leaving and witnessed him being very rude to an older lady colleague…she handled it professionally but I felt angry for her. He also shuffled his way though the parking lot looking quite irritated to be there. Sheesh! Go get a different job if you’re not a happy camper! And your attitude clearly does nothing for your employer or young people who try so hard to be great citizens.
Great place to shop.
They always seem to have what I want and a great price.
A big thanks to customer service representative Yves for cutting all the wood and foam for my son's project and he was able to recommend an adhesive to hold it all together! We'll be back for the next project.
What can I say! The place you find any building material you need, even in this time of shortages. You can always distance because of lots of space and don't forget your mask.
Awesome store for any diy person or craftsman of any sort. Great service
Lots of tools and materials and awesome service
Great stocked
Not enough people around to help.
We bought 25 gallons (5 pails of 5 gallon primer) of KILZ interior primer (over $700) that were not mixed or shaken before they were brought out for our curb side order which took 2 days. We are currently over an hour drive away on a tight timeline to get a job done and can't use the product as is. I called the store and after a VERY long wait finally got a manager who's only solution was for us to drive out back to the store for them to fix their mistake. He said they were too busy and don't have the time to come get it and deliver 25 mixed gallons. Apparently our time doesn't matter. I asked for a discount to compensate the waste of time and money this caused and he refused. Instead this manager asked me how a discount was going to help me. OBVIOUSLY it would compensate for the lost labour costs, transportation costs and headache of having to correct THEIR ERROR. Absolutely ridiculous from a store that we spend thousands of dollars at yearly.
Great assistance. Quick service
No one ever can help you.
Its a franchise nothing more exceptional than other big box stores I've been to but not worse either
Great staff, decent selection. The store is well organized, but the poor lighting in some sections make the products seem like they aren't in good condition
I find both Dartmouth and Halifax stores Very good for service it would be great if they were ri have a store I closer to truro . Maybe one day .
Used the curbside pickup. Was fine!
I AM FINISHED WITH HOME DEPOT. I have never found the staff friendly.....they seem Robotic.....and the staff at Customer Service are endlesly rude. I will give 100 percent of my business to Home Hardware where I am always helped out by friendly staff.
Great service
Very friendly and totally accommodating in helping me to find my favorite light bulbs. Thank you!
They are very helpful, prices are responsible!
terrible service, rude and unhelpful workers in the lumber department, this is not the first occasion we have felt this way, Home Depot is now our last choice store to visit, usually leave frustrated and feeling disrespected. only gave one star because couldn't complete review with none.
Hesitant to use in house "3D Consulting" for design/decorating. We put in an order for blind in September, they have come the wrong colour twice, and currently waiting on a third attempt. The second time the blinds were ordered they took longer to arrive than the first. The staff in store have been very helpful, but once you use the decorator they lose nearly all control over anything. Entire process is messed, when the blinds arrive they have little to no information on them, not even the colour, so hard to confirm proper delivery unless you have a sample, they are having a lot of trouble getting an ETA on what is supposed to be a rush order. Store had made some overtures to make amends, which we were happy with, but the consultants overrode those decisions to try one more time. We're hoping for quick resolution, but are not holding our breath. Will update upon conclusion.
Too Bad Home depot exists...unfortunately squeezed out many Mom and Pop hardware stores that used to exist in Central Alberta. Service and customer care is deplorable, after 3 phone calls to the store to check if an item is in stock the associates that answered the calls advised me that I had contacted the wrong departments. You only have the automated attendant choices for which millwork is not an option so press the appropriate number for building supplies only to reach the seasonal department which cannot assist or transfer calls internally. Call back again and select a different extention, or if you know the 3 digit number of the person you are calling......Again call back and bang your head against a post. Try customer service...hold for 15 minutes then someone answers to take a message and call you back in a bit. Hopefully Jo-lene will? Some light at the end of the Tunnel....Lowes is coming to Red Deer, hopefully, competition brings customer service....Miss you Ma and Pa Hardware.... Now edited as they did call back to let me know the do not stock item advertised? Also offered if I wanted to drive to Edmonton or Calgary they might have it... No interstore transfers allowed... Is advertising something you do not have is acceptible? Curious as the fair trading act prohibits this... So Level up Home Depot, 3 stars for your staff for calling back... Zero Stars for your policy on this review, we all know 5 Stars get more reads!
I'm reluctant to post a bad review during everything going on, however after a much better shopping experience at Home Depot in the Falls, it's clear that this store has poor management. Like other reviewers said, it's a free for all for curbside orders, I followed their instructions and waited an hour just to find out their "systems" been down(multiple times a day??) and it's basically who can flag down an employee and give them their order number first. If you are shopping for Milwaukee tools I would suggest you avoid this Home Depot as they do not honour the free battery for curb side but saying it's not being offered anymore but I showed them screenshot of my order when the order was placed it was still being offered ...they told me I should have placed my order for delivery or went to pick it up...(while they were closed for the week) after asking for a manager I waited 45m to get told that there's nothing that could be done . I wasted 5 days waiting for confirmation an 2 hours at the store. A huge red flag came up when I googled Home Depot corporate...2/5 stars with 100+ reviews and no complaint/manager/contact email available anywhere on their website, just phone call that will never get answered!! I didn't have any issues until now with Home Depot, but I will never shop here again after seeing just how bad it can be. Good luck
The wood is always sub-par and we wind up going elsewhere to buy it. We always hope, but we're disappointed every time!
did go thrre
Good store. Easy access and lots of staff.
The associate in flooring was very helpful
Always good, though the pricing send to be a bit in the high side generally. Great staff. I often need to get wood cut in the store and they're always happy to do it.
Took over a week to fulfill an online order for curbside for 1, in-stock, item. Ludicrous.
I love this always have always will
Stressful. Needed help and the guy who was helping me turned and started helping someone else who interrupted him. I went to the project desk in disgust. Juan at the Project Desk was fantastic!!! Took me back to the tool section and got my item for me!
Very helpful employees
Home depot found what I was looking for. Couldn't find anyone to help me though.
Great location, always lots of staff standing by to offer assistance. Great selection of Klein hand tools in the Electrical department as well.
Great service
Large warehouse but good selection
Helpful and friendly staff
Much better service than the store north of here.
Never seem to have what I'm needing lately....????
Great experience at this store. Got everything I needed in one stop shopping. Staff was great. Service excellent. Very happy to shop there again
Service is good and prices aren't too bad
Nice Store super friendly staff willing to help you out at anytime you don't have to hunt for somebody!
Didn't have stringers for 5 steps
Things are a little out of sorts outside the store, in the parking lot area, but all is for the improvement of the parking lot!
We Usually like this location, but today, we were looking at a table of stuff, in the paint department, when a woman, from there, came up to us saying something to the effect of 'while you guys are looking thru here, I'd like to tell you about...'.(some kind of cleaning service or such)...I said, no thank you, we're not interested. She kept going and I said, 'NO, please' and she continued, again I said please...no! And walked away...she kept talking. It does not matter where you are- No means no! I tried to be polite, but she would not except that. I should of walked out! I didn't end up getting all I needed because of her. If it happens again, and she doesn't listen to me, i will go straight to customer service, ask for the manager and do my best to get her fired. If anyone else has encountered this, please leave a comment. Thank you.
Had to buy a new dishwasher. Love the place. Lots of brands to choose from! Very helpful employee!
Supply is close to zero, they dont even sell basic pieces of furniture now
Knowledgeable helpful staff
Great place to get supplies for any project
This Courtenay BC location is not an equal opportunity employer . Even if they hire visible minorities it's probably for the hardest job. The head office should look into this matter
5 star! Very nice fellow helped me in the tool department and came home with a great gift! Thank you
Went there the other morning at opening with my husband. At 8 in the morning a group of people are standing waiting to get. We all stood there in the cold watching staff member after staff member walk by the door and completely ignoring the crowd outside. Finally at about 8 04 which may not seem like a big deal however in retail if your sign says 8 youe have your doors open at 8. Finally got in the store grabbed what we needed, headed up to the cash and staff was having morning huddle. We walked up to a cashier and she just pointed at the self checkout and said go use that
Its alright
Staff is always friendly except for Kim she always smells like vodka
Employees are scarse, and most of them have no idea what there talking about, if you can find one. However when you find a good employee you remember them and the service.
Great stop for you home depot needs ????
Staff/service is great
Friendly staff
I will keep going back. Has pretty well all you need for any form of repair or construction. Knowledgeable staff.
Staff quite helpful
Worst customer service in the world I've known for years why I don't shop there now I've got supporting reasons never to rent there any other heavy equipment I still have an understanding customer service tissue from last October for their Trafalgar store regarding Milwaukee heated jackets.. covid-19 is not an excuse for the worst customer service... Home Depot shouldn't be in business even, the most on customer service staff if you can even find stuff to help you in the world worst Big Box store by far hands down????!
Could not get any help
Fast and had what I was looking for
Staff is friendly. Thing are organized Place clean
Quality product, abundant selection and excellent in store staff both knowledgeable and upbeat.
Terrible staff!! The night staff need to be all fired especially the manager
Good prices
Helpful staff, clean store and plenty of stock.
Very friendly and helpful people
Great place to shop ,we go often
Since moving to Dartmouth, home depot has been our go to place for all our house renovations needs. Awesome place and staff.
Staff,are always very helpful but lately,needs improvement.
The best service!!! We custom ordered a storm door and received nothing but the utmost professional service and price!!! Would highly recommend!!
They where very helpful price wise Awesome ????????
All summer goods are here. They also match prices.
Great service. Got help from a good person.
The best place for your building needs
Home depot had everything, that is the only positive. Such a hard place to shop very little ability to actually find the thing your after.
Very helpful staff. Huge variety of items.
I bought 2 carts worth of stuff and a helpful employee brought the 2nd cart to my car for me :D
(Translated) Great (Original) Super
Poor quality on clearance head to Lowe's better deals
Always find what a needed and good service. If they don't know the response to your question they will ask another worker to find your answer.
Was a good place to look for lights. Asked for help and they were very knowledgableand courteous . Found everything we needed. Cashier was helpful too.
Favorite lumber store in medicine hat
Needed paint. Dropped off the paint sample did a little more shopping. Came back paint was ready cashed and gone. Thanks homedepot your the best
Typical lumber yard, great service.
Awful customer service. I asked 2 employees where something was and they told me 2 different isles. Asked the second employee if he could show me where it was and they just pointed in a general direction. It was not busy and they could have helped. Went to Rona and was helped immediately and shown where it was. Never coming back here.
Quick to get in an out of .
(Translated) I love shopped (Original) J'adore magasiné
Very helpful staff took their time to help me out. Will definitely go back again.
too much money for basically everything, dont go here if you done have to
Home depot used to be "the place" now it's really gone down hill. They have 100 of one thing and none of another, everything is special order, who wants to wait 5-10 business days ... 3 weeks for an item get real. Prices aren't that good. The Canadian Web site is a joke... available online... no, available at your competition today They remind me of walmart now ..if you can find it on the shelf then great but don't expect more than that. They've cost themselves 2000 in lost sales from me in the last 2days .
Great personnel
Ordered close to $1000 worth of decking material. Tried to order van last night it was too late so we were told to come back in the morning, we arrived 10 minutes before opening time and were told somebody had got the van ahead of us, we said that was fine asked if it could be held momentarily for us after but they said the van could not be held it was first come first serve? yet they were holding van at that moment for another customer ? The deck in our yard is torn too pieces, terrible customer service home depot isn't a 5 minute drive away. Very rude!
I found the associates to be very helpful and polite, special thanks to Amy in regards to her knowledge and help with Gazebo screens!
Can never find anyone to help you in that place hate going
Going to Home Depo for my wife and I its always an enjoyable experience. What I like the most is I am approached numerous time if I require assistance and many of the staff are older folks over 60 like my wife and I and they know what they are talking about when you ask them questions... Returned a light last week that died that we bought in September,,no questions asked as they gave me a new one..And I can't forget the young man who said his name is Eric Bins.He many times will come over to assist us with our carts or if we have a large purchase he wants to help us...He wears his Home Depo jacket with pride and he seems to love his job..
Went in last week looking for door hardware. Wandered around for a while. Found the section myself. But had questions. Couldn't find anyone to ask. Ended up leaving empty handed.
Great selection of flowers. Super customer service
Great store found everything I was looking for.
Excellent knowledgable staff!
Fast and efficient service the guy even helped me out my large order in my truck.
Home Depot was good everyone was helpful.
It was good
Ordered an AC tube curbside,2 days later I still hadn't received a call to pick up. I called the store and was told, we have over 1500 items ordered, possible to get your one single item within a week. Called home hardware, and by the time I arrived at the store 30 minutes later, my items were already waiting for pickup at the door
My place of choice for building material and tools. Quality of lumber and friendliness and helpfulness of staff is much better than their nearby competition with the green storefront.
Smaller store but still quite well stocked. Plus, the staff is very helpful and knowledgeable. I quit going to Rona and Lowe's altogether because of this store and the Edmonton West store. However, I have to dock it a full star because the entrance and exit both reek of cinnamon and it's overpowering. It smells like someone chugged a bottle of Fireball and then threw up.
Great customer service I find that when I go in there needing help to find something the staff were very helpful
I like this place. Customer service here is the best among Home Depot locations in Edmonton
Staff was very helpful with cutting up a shelf for me.
We shopped at Home Depot Red Deer yesterday. We are seniors, and needed help loading 3/4" plywood on our cart, and then into our truck. Employee Gavin was awesome. He assisted us many times throughout our shopping. It seemed whenever we needed a hand, he was just around the corner. His outgoing personality was a pleasure to work with.
We shop at this store as it is the only Home Depot in Moncton but they do not always have the best selection of stock and their prices are higher for a lot of things.
I was assisted by a knowledgeable and helpful young man in the paint department. I hope Home Depot is recognizing his top notch customer service.
It's ok depends who's working
Sales person was extremely knowledgeable and very helpful when purchasing new bbq.
They have nice prices and the space is large and clean. The biggest problem is to find help and ask questions. When you look around and find someone, they would say not my department. Some times they will help you. To fair most large box stores service is gone. You can find them in a corner talking and joking.
I always find something I like
Happy service
Home depot is usually good for construction products
Ordering online has delays up to a month especially when coming from Burlington ontario, disappointed !!
The guy who helped us knew exactly what we needed and helped us find it super quick. Also just an absolutely fantastic human being. Thanks man in orange hat!! :)
Great store good selection and knowledgeable staff
If it's not there you don't need it
(Translated) This is the first (and last!) Time I order an item via the Home Depot website! The site said delivery 6-8 days; I place my order on August 30th and I wait for 2 weeks ... nothing ... On September 13th, I phone the SALC of home depot to warn them that I must be absent from September 14th to 20th. I'm told that anyway Sameday must communicate with me 48 hours before delivery ... I leave, but worried, I still take my messages from a distance ... nothing ... I'm coming back on the 20th and what's what do I see in my entry? My package (and not the least, it is a snow blower about $ 1,600!) Who probably hangs there for a week! Rotten as a service! (Original) C'est la première (et dernière!) fois que je commande un article via le site internet Home Depot! Le site disait livraison 6-8 jours; je place ma commande le 30 août et j'attend pendant 2 semaines... rien... Le 13 septembre, je téléphone au SALC de home depot afin de les avertir que je dois m'absenter du 14 au 20 septembre. On me dit que de toute façon Sameday doit communiquer avec moi 48 heures avant la livraison... Je pars, mais inquiet, je prends quand même mes messages à distance... rien... Je reviens le 20 et qu'est-ce que je vois dans mon entrée? Mon colis (et pas le moindre, c'est une souffleuse d'environ 1600$!!!) qui traîne sans doute là depuis une semaine! Pourri comme service!
They were very friendly . We had two people looking for what we were looking for but even though on line it said that the store had 7 of what we were looking for no one could find them. They are ordering one in for us.
I absolutely LOVE Home Depot. They have everything and more and most of the people serving you are so knowledgeable.
Incredibly helpful and knowledgeable staff.
Amazing service tonight from Sherri! She went above and beyond for us this evening to make sure we got a Christmas present for our In-laws :) Thank you & Merry Christmas !!
It was OK. They need to have a staff meeting and tell the worker to be more helpful and if they are still scared of the whole COVID thing STAY HOME@@@
Always a great place to shop.
(Translated) Very good service (Original) Très bon service
Nice store...was difficult to find staff
Love this store!! Large selection of items and lots of sales! Very helpful staff!
Great place so much product
I Love this place so much,very nice stuff and good quality
Good service
Not bad if you can find someone to help you sift through their shelves for what you need.
Not so good today .I checked on line it said they had 13 but when I drove over to pick 2 up ,none in stock.
If you need things, this place has a whole lot of different things. Not the cheapest, not the best, and not great if you need human advice, but one of the best selection of things in town.
Had what I wanted at good price. No lineups.
Awesome experience, thank you Sean and Karan. Very professional!
I phoned your store today, March 4, 2022 around 2:30 pm, my call was answered by Fatma, one of your sales associates. I found her to be very genuine, respectful, honest, professional, knowledgeable, helpful with excellent listening skills. She answered all my questions regarding Hampton Bay Gazebos, the ordering procedures, options available to me. She has a lot of potential, she is an asset to your store. My name is nellie.(Niraja).
Love the display with all the required info on the toilets. Good selection as well
Windows n doors
Friendly and quick service. Well stocked and good prices.
I've been loving their curbside service. I can often get the products I need the same day.
Great customer service! I went in for some electrical supplies (primarily bulk wire) but couldn't find the electrical associate, so someone else stopped to see if they could help me even though they're not from electrical, then Janet came by and electrical isn't her thing either, but she wanted to help and we worked together to get the materials I needed... Sometimes when you can't find "the right associate" but someone has "the right attitude" you can get things done. Thanks to both Janet, and the other gentleman I talked to... you made my experience a good one... without the right attitude, it could have been completely different when I left the store.
Honestly this Home Depot has given me the worst experience, and consistently! Every time I have to deal with them I can count on it ruining my day. I would give them less then one stars if I could. We are first time home buyers and purchased our custom blinds from Home Depot. The first blinds that came in were the wrong size. So we went back had them place another order to get them right, no big deal! We had to wait 3 months for our new blinds to come in....which yet again were the wrong size. The 3rd time they finally got it right. Now under a year one of our blinds has broken, the stings on the outsides have let go and the entire blind bows. We returned it to get it replaced and I bet you can guess what happen. Everyone together now! “IT CAME IN THE WRONG SIZE” Let’s also keep in mind the window size has never changed... and has been available to them on our account/order form since June 2018. We are still waiting for our blind that the manager promised to personally deliver. And we received a call a week ago that it was in store. ADDITIONALLY our order form with personal information including address, phone number, first and and last name were left on top of the blinds order counter for anyone to see/access . Luckily it happened to be my bother in law that noticed and took a picture of it to make us aware our personal information wasn’t being protected by Home Depot. P.s I’m writing this while I’ve been on hold for 22 minutes trying to reach ANYONE really. 2 thumbs down! I will go out of my way to avoid this Home Depot in the future.
People don't know what they're doing
Very crapy service
We called to inquire about window BLINDS, we 1st time we noticed trouble in the Home Depot personal understanding the number/brand and just general information about the specific blind we wanted. After the customer service failing to get through to the blind department we decided to leave our name and number for a call back next day , no call back from them so we called just an hr before closing and left message again and as you would guess no call back yet as we speak.. We did go to the one in Kelowna and also failed to bring customer satisfaction to a pro level . Out of the three Home Depots KELOWNA, VERNON, WESTBANK, WESTBANK came as the winner in my opinion in customer service: in being helpful in finding the blinds , great communication on the lady helping us, helping cutting it and making the finding and purchase smoothly.
Worst service. After waiting around 10 min. and looking for help with stock cabinet at the front of the store, I finally flagged a guy whperson to assist me. Megan. I asked to see an upper cabinet base unit. She took me to a door hanging in the boxed cabinets aisle. I asked if there was an assembled example of an upper cabinet unit I was looking for, and without speaking SHE POINTED to the door-not a cabinet. I repeated the request, she then pulled out a box with picture of a base unit. When asked how it is attached to the wall she pulled out instructions (10 min to go through cabinet box) and said uh I don't know. She had no clue about cabinets. Waste of time I thought. I said okay that's enough have to go-workers were on the way to my home so I was rushing out after 1/2 hour of wasted time. On my way down the aisle I saw the old guy (incredulously same RUDE man in kitchen and cabinets department who told me a shower system was not available-which it was after I asked another employee) and he was as USUAL thumbing through a flyer, while customers were waiting, and when I told him that someone working in cabinets should know about their basic assembly- he tells me it's because she has no experience! So instead of helping her, or me, he glanced back at his flyer. I left and went to Lowes.
(Translated) Good service (Original) Bon service
Good selection . Staff seem well trained . Only complaint would be issues with sales not being honored that are clearly posted . All conflicts resolved professionally. Returns usually quick and easy.
I have not seen such a group of people with absolutely no respect for costumer time. I followed their procedure of texting and then waited for almost 1 hour in curbside to get my package and no one appeared. Eventually I went inside and I asked to talk to staff and so called manager. The typical answers like blaming COVID19, short staff (while there were tons of them walking around in a quiet store). This was not lack of staff but lack of management. They could easily write a text on curbside’s sign to prevent this confusion. On my return, I told all people waiting at the curbside that no one is going to bring their package and there were shocked. Still I cannot believe this.
I needed a new shovel to clear the Pavement from snow in front of my house, in North Glenora, Edmonton. I went to the Home Depot(HD) at the Westmount Shopping Mall, and eventually found The isles where the shovels were, Apparently on sale, in the hopeful anticipation Of the end of winter. Not being very handy or experienced, it was confusing to decide which of the various Stocked types of shovels was the best for my needs. From a distance I saw an HD floor employee Who saw my confusion and Came to help. He explained in details The various Pros/Cons of various shovels, And once I made a decision to purchase The shovel for my needs, he Accompanied me to the cashier and Instructed her to give me a substantial Discount on top of the sale discount.That Floor helper was actually one of the managers of the place, walking the floor To make sure customers are properly helped. Very nice guy.Regrettably , I did Not ask for his name. I will go there Again, knowing that a knowledgeable Manager is on the floor to help customers.
Really nice staff pointed me to correct areas helped to order on line
The store is clean. The staff are friendly and helpful. I enjoy shopping here, it is a positive environment. I highly recommend visiting Home Depot.
Only one cash open. Don't like self check-out. Only go to a Home Depot if I absolutely have to. Usually when the others are busy.
Friendly staff, and usually have what I need in stock. Store is kept clean.
Wonderful store. Many staff available and every one of them either acknowledged us or asked how they could help I will definitely use this store as my go to
(Translated) Very courteous and professional staff (Original) Personnel très courtois et professionnel
If you need a guy who will leaf blow at 11:00pm on a Monday night, I highly suggest contacting this Home Depot. They have a very thorough guy I'm sure they can recommend you.
Had an issue arise with my flooring order and Matt Siegler, the department supervisor in flooring was quick to correct it and have my product ready in time. Impressed with the responsibility that he showed.
Did not have what I was looking for.
Why can I now walk in to a grocery store without a lineup but I wait at the door at Homedepot. Strange they count how many go in yet no one is counting how many are coming out ??? They are creating their own bottleneck . Go at 7 am No One is there
Ordered on line to do a store pick up, not happy with out come. Took 3 days to be able to pick item up, lots of workers scattered all over the place, they all looked confused as to what they were suppose to be doing. Had to park in normal parking lot for over 20 minutes because there pick up dedicated spots were all being used waiting for there orders to be brought out. The plus side is that the workers were very kind and friendly despite all the confusion that they were In.
Cashier decent, floor service was horrible today...grumpy staff
I ordered a custom counter top and after the delivery date came and went they kept saying someone would get back to me ha never happened! Terrible customer service and I still have no counter top. BUYER BEWARE!!!
If ur not interested in tools. They really hv sum neat stuff 4 Halloween ???????? ...
As always this story is like others. But some of the staff are very very helpful and kind.... curbside pick up is great.
I deal with Home Depot on a daily basis as a contractor. You cannot find a better staff and management. I've seen that store and staff grow leaps and bounds in the past 4 years.
It took too long.THe was very unfriendly. I ended up walking out. Went to ctc
Shipping estimated at 3-4 days is over 3 weeks late. Third party shipping company Day&Ross then shipped through a sister company did not recive a call or email and tracking was unavailable after 1 week. I will not order products from home depot for delivery in the future.
Helpful, friendly, and willingness to help with the plan I wanted to implement!
Plenty of selection. Prices are fair.
(Translated) Too expensive, often nothing in stock that I want. I only go there for the specials. (Original) Trop cher, souvent rien en stock de ce que je veux. Je n'y vais que pour les spéciaux.
Not enough in store sales, no bargains, that's for sure
The sales associate in the lighting department was very helpful as was the young man who brought me my light fixture. However, very very few people had masks on or followed the guidelines on the floors. Mandatory mask wearing is very much needed in the Niagara area!! I wear one to protect you.It would be appreciated if you returned the favour.
Never seem to have everything you need and orders take forever
Friendly and helpful, with self checkouts that take cash. Lots to choose from
Nice clean place with knowledgeable staff.
Good service.
(Translated) On August 24, 2021, the designer came to take the measurements to give us an estimate for several horizontal blinds to be installed in our house. The quote arrived quickly for an amount of $ 4500.00. We decided to go with the order. The installer had to contact us to formally take the measurements. 3 weeks later, still having no news, I reconnected with them, and the supervisor of the region came himself telling us that they were short of staff, so no installer. The measures being taken, the order was therefore placed. On September 20 I received a note from Levolor saying that our order had just been shipped. Yesterday, October 14th, still no news, I contacted Mario, the supervisor, who told us that he will come and deliver the blinds to us himself but that we will have to install them ourselves. I'm asking credit for the bad service, he tells us he'll give us credit for the installation which shouldn't take more than an hour. This morning, I am communicating with them again to learn that they will be coming to install these blinds on Sunday October 23 without asking us for our availability. Having known all of this we would have canceled everything because nothing gets done without pushing them behind their backs and making threats. So very, very bad service and we will never do business with them again !!!! And in all of this they have no qualms about picking up the balance of payment on our credit card. (Original) Le 24 août 2021 la designer est venue prendre les mesures pour nous faire un estimé pour plusieurs stores horizontaux à installer dans notre maison. La soumission est arrivée rapidement pour un montant de $4500.00. Nous avons décidé d’y aller avec la commande. L’installateur devait communiquer avec nous pour prendre officiellement les mesures. 3 semaines plus tard, n’ayant toujours pas eu de nouvelles, j’ai recommuniqué avec eux, et le superviseur de la région est venu lui-même nous disant qu’ils étaient en pénurie de personnel, donc pas d’installateur. Les mesures étant prises, la commande a donc été passée. Le 20 septembre je reçois une note de Levolor disant que notre commande venait d’être expédiée. Hier, soit le 14 octobre, toujours pas de nouvelles, je recommunique avec Mario, le superviseur, qui nous dit qu’il viendra nous livrer lui-même les stores mais que nous devrons les installer nous-mêmes. Je demande un crédit pour le mauvais service, il nous dit qu’il nous donnera un crédit pour la pose qui ne devrait pas prendre plus qu’une heure. Ce matin, je recommunique avec eux pour apprendre qu’ils viendront installer ces stores dimanche le 23 octobre sans nous demander notre disponibilité. Avoir su tout çà nous aurions tout annuler car rien ne se fait sans qu’on leur pousse dans le dos et qu’on fasse des menaces. Donc, très très mauvais service et nous ne ferons plus jamais affaire avec eux!!!! Et dans tout çà ils n’ont aucun scrupule pour venir chercher la balance du paiement sur notre carte de crédit.
(Translated) Very kind (Original) Très sympathique
It's similar to every other HD I have visited.
Staff has no knowledge of anything
Found what I wanted at a fair price.
HD customer service was excellent. Ordered item online, waited for e mail confirmation for pick up, given choice of curbside service or in-store walk away. Associates were efficient,friendly and polite. Would I do this again? Without question.
Always a great selection. The garden center has everything you could ever need. Customer service is top notch. Never a problem returning an item. With or without a receipt.
Wonderful service ,great staff. Thank you Miles ( lighting department) for help ,excellent customer service.
(Translated) Very bad service very disappointed (Original) Très mauvais service très déçu
I own shares.
All of the Materials that are needed to take care of your Home Repairs you will find here at decent Prices.
Happy people work there
Always liked this store, awesome service nice helpful people.
Terrible service, self serve cashier froze up
Terrible product quality and staff.
They didn't have what I was looking for.
Great choices, and good prices
Customer service was absolutely horrible. We stood waiting to return an item for 10 minutes..there was a person at the customer service.counter. he walked by us 3 times and refused to ask us. We tried to ask him for some assistance but …
Good service & decent selection.
Excellent service by Sue and Paula
Very helpful.
Nice place, its huge and the people in there are polite and well-mannered, definitely friendly, Only reason its not a 5star is because a bit too many people go there without masks and all. Not a problem for me but others on the otherhand are a different story. Needless to say if this wasnt corona season, they would get 5 star
Great service. Suggestion to rent equipment rather than buy if very occasional use. Plumbing snake for floor drain was required. Rental office was helpful in explaining equipment options. Everything worked out.
Bought blinds and the young lady who help me was awesome, and she cut the blinds perfectly, made for easy install...she was very nice...
I've never had issues with Home Depot in the past but I ordered a $600+ kitchen cart that came 2 weeks late. It came damaged and the wood was bent and bowed to the point were I can't close the cupboard doors and drawers. I wrote an honest review on the Home Depot website from my experience with the product and it was removed by the end of the day.
We had hardwood delivered and they left it in the middle of the driveway uncovered! When rain was forecasted. Really stupid!
????
A wonderful young lady helped me choose a grass trimmer. She was awesome. Wish I had gotten her name.
Friendly staff, a good visit.
Great selection of lumber, I used Hope Depot to get most of the building supplies I needed for my new renovation.
Easy to find staff. I received discounts from 2 associate in different department just by asking them thank you Brenden you are an asset to home depot.
I am a maintenance man and satisfied with there products and professional service.
Very friendly staff and helpful
Great service
Fast, friendly, knowledgeable
Horrible customer service
If its your policy to only help people doing product returns at the Service Desk then say so. If you're sitting behind a computer doing nothing its not unreasonable to expect some assistance with a transaction that would have taken literally one minute seeing I had 4 of the same item. Awful customer service from someone who is way too comfortable in their position.
Amazing staff! Can always find a good deal or two here
People are friendly and there everything you almost want
To Much wood
The price is very good lots of choice
I am sitting here waiting for a phone call to let me know when my delivery will come. I got a call last night saying someone would contact me this morning to let me know when my decking ( over $1500 worth ) would be delivered. By noon I hadn't received a call so I called Home Depot. After a prolonged waiting period listening to a recording stating how important I was as a customer, I finally got a person. They told me they would have someone call me right away. Twenty minutes later, no call so I decided to talk to a manager. Ten minutes waiting listening to that stupid recording about how important I was before finally getting someone. They transferred me to a manager who said she would check on the problem. She found out the truck was supposedly being loaded right then and she said she would have the delivery person phone me back to tell me about when he would be here. It is now over one hour later and still no call. So I have been wasting my day sitting here waiting for a call and it is now 1:55 in the afternoon. I tried to phone again to see why no one is calling me. I waited fifteen minutes listening to that stupid recording again and then the phone went dead. I tried to go through another department instead of so called "customer service". I got through to the kitchen department where they transferred me to another manager. After ten minutes he apologized for the "poor communication" and said the driver was not answering his phone but my delivery should be here in half a hour. I will have to wait. I guess maybe I am not as important as the recording says. Maybe I need to take my business somewhere else. Amendment: The delivery showed up at 3. I started to move the lumber into my yard when I noticed the lumber that was to be cut, was not. I went up to the local store and spoke with a manager. He took responsibility for the mistake and asked me what he could do to fix it. In the end, he came out to my house and brought a saw. He actually cut the wood for me and, on top of that, gave me a credit at the store. I felt the fact that he owned up to the mistake was wonderful so, even with the problems I had previously, I changed my original rating from a one star to a three, thanks to the excellent response of one individual. Thank you.
Knowledgable staff. Nice layout. Had everything I was looking for.
Tons of helpful associates. Large facility, there is no doubt you will find what you are looking for here. Wheelchair accessible and plenty of check outs and space for all the Karen's out there to have there 3 meters. You are required to wear a mask and follow whatever crazy government antics we have for restrictions this week.
Also a good location with helpful staff.
Not impressed when trying to get some prices on the phone, tried three times and was on hold for over 20 minutes every time. finally I asked for the manager and got my answer, so I suggest asking for the manager all the time or maybe they will get more staff.....
Always helpful
Always a frustrating experience. No help when you need it. When you get help , chances are you know more than the HD staff.
I always gets more stuff than what I need. Less staff though to help...
Like better then Kent's staff very knowledgeable and friendly
Great service
Ordered doors end of July, now October, still no doors
I like HD and usually give five stars, but this location is smaller than the other ones in Edmonton and thus has fewer products. Parking is free and adequate. Always check product availability, online, before visiting any location (it can save a lot of time and gas - you can even determine the aisle number you need to view your potential buy).
The level of rudeness I got from the kid on the forklift made lowes money today. It will be a while before I come back to this location.
Today I went to Home Depot and recieved excellent customer service all the way around. However Megan at the paint service went above and beyond for me. I explained I do not distinguish colours well and went to her a few times asking her to describe certain shades. Even though I know she had things to do she gave me all the time needed helping me pick out a couple of different colours that went well together. Thank you megan!!!!
Thanks Rob for the terrific service. Home Depot does well.
Staff was friendly and eager to help. Very knowledgeable on their products. Means alot when purchasing something I knew very little about.
(Translated) Staff very present on the floor to answer the question. (Original) Personnel très présent sur le plancher pour répondre au question .
Busy
Steve in the paint department has been so helpful. Excellent customer service. Great asset to your store
Terrible service. Never any staff around to help.
(Translated) Your internet site is very difficult to shop you should have a simple icon saying shop which gives me the store (Original) Votre cite Internet est très,difficile de magasiner vous,devriez avoir un simple icône disant magasiner qui me donne le magasin
I ordered a patio set over a month ago now. It has still not shipped. There has been no communication from Home Depot at all! I’ve tried numerous times to call their store and customer service - can’t even get someone on the line to speak to. Most frustrating customer experience! I won’t be ordering from Home Depot ever again.
Lots of helpful staff
Ladies at customer service desk used to be extremely rude and disrespectful. Now I am very happy to see the improvements.
Horrible service! Went to pick up wood for the deck. The boards at the front were stapled together and up on the second shelf so we asked to have the staples removed. We were told that they are not allowed to remove the staples and didn’t have anything to remove them with. So we said, this is a supply store and you don’t have any staple removers? To which he replied, that’s inventory, we can’t open anything !! Seriously!!! Not our first time having a bad experience there, won’t be going back!
Excellent shopping experience Chris and Jocelyn were very helpful
Great hardware store!
Had what I needed. Helpful salesman. Thanks
Lots of variety and depends what day you go if staff are helpful or not
Very poor experience. Went into Home Depot looking for help with plumbing. Brought the plumbing pieces that I had to show them. The guy took two seconds to look at my stuff and said i can't help you and basically turned his back to me. I had to force him to listen to my issue and show him pictures. He flat out said i can't help you and was done with me. Told me yo go to IKEA. Didn't try to come up with any other suggestions. Worse experience ever.
We purchased a new washer and dryer from Home Depot in Richmond B.C. it included delivery to our home in Courtenay B.C. on Vancouver island. We stressed the importance of the delivery date no later than December 24th. Home Depot assured us it would be delivered on time. Sure enough December 24th arrived as did snow. We had about 6 inches of snow. I got up early and plowed our driveway so the delivery driver would be able to come down our driveway. They called at 13:00 and said the driveway was “covered “ in snow. Well yes, it was covered in 2” of compacted, plowed and sanded snow. Driver told his dispatch it was inaccessible. Really I thought? Well maybe a road grader had come by and put windrows along the front of the driveway. So I suggested we could just unload it on the road and we would drive it down the driveway ourselves. So I hop on the tractor anticipating a massive windrow at the front of the driveway. There was absolutely nothing! Not only that they had driven away. I called the delivery company B & N delivery. They have offices in Kamloops, Saanichton & Victoria B.C. The supervisor named Rory said the driver told him the driveway was inaccessible. Well I explained your driver is a LIAR. I have photos that prove the driveway was acceptable and accessible. Not only that I told him, but a Honda Fit, Honda Civic , a full sized Dodge Ram with 18’ trailer had driven down the driveway that very day. Best of all my 82 year old mother in-law had driven down the driveway in her 2018 rear wheel drive Buick! She is EIGHTY TWO years old !! Rory the supervisor said there was nothing they could do. The driver had left. He said I was supposed to rebook for a week later. Really? Gosh thanks very much. No washer and dryer over the holidays. Terrific. So although this is not the fault of Home Depot I believe they have to shoulder the responsibility. They contract delivery to an outside company. If you you Google B&N delivery you will see the atrocious reviews from past customers, yet Home Depot continues to use them as their appliance delivery company. Come on Home Depot you can do better. Dump B&N delivery! Use a company who wants the business and doesn’t lie to its customers. If you want photos of the driveway I will gladly post those as well. Ps. We live in CANADA. Guess what? We get snow!
Poor customer service. Waited for 15 minutes in the seasonal section before I could find a worker, who then had to call someone from seasonal to help me. That took an additional 20 minutes and another employee even made a second call. Then the product I was looking for I was told they didn’t carry, which I showed them online that it said they did. Then they did have it, but couldn’t show it to me and knew nothing about it comparing to the other products available. My suggestion? Order online, if you have questions call from the comfort of your own home. Don’t bother dealing with Home Depot , they might as well shut their doors and just have an online store. Might save them from their customer service nightmare
Service was great only gave 4 cause we had to wait a bit.
Great small Home Depot. Good staff. Close to home
wouldnt have made the trip if we werent told on the phone that they had all the lumber we needed in stock. ended up finding paint we had been looking for, for a long time. they were helpful once arrived. however the staff who answered the phone was not good
Asked a random employee where the weatherstrip is. I received a sarcastic reply. Found the rest of the stuff on our own. Good displays, reasonable prices
Good selection of patio furniture which is what I was looking for and bought and a good selection of garden plants even though it's very early in the season. I like Home Depot because they always have a great selection and I also checked out prices for several things I want to buy in the future. Staff is always helpful and friendly.
Very helpful, had exactly what I needed.
Great people,Best prices.
(Translated) We bought a cooker at home depot Trois Rivieres, on delivery the cooker was not badly dented, after several attempts at payment with the service of the supplier or I was transferred from one department to another, we decided to Report directly to the Trois Rivieres branch and we had excellent service from MARTIN who offered us compensation that we were really happy with under the circumstances. I would never hesitate to buy from the home depot in Trois Rivieres. Thank you for this excellent service. ! (Original) Nous avons acheté une cuisiniere chez home dépôt trois rivieres, à la livraison la cuisiniere était pas mal bosselé, après plusieurs tentatives de règlement auprès du service du fournisseur ou l'on me transférait d'un département à l'autre, nous avons décidé de se présenter directement à la succursale de trois rivieres et nous avons eu un excellent service de MARTIN qui nous a proposé une compensation qui nous satisfaisait vraiment dans les circonstances. Je n'hésiterais jamais à acheté chez le home dépôt à trois rivieres. Merci pour cet excellent service. !
Sale on exterior doors at the time. Sales lady made me scratch my head though. Why would they make a smaller door rather than smaller side window? Wondering....
Can build a home start to finish. Can get appliances for kitchen and laundry.
Not many bird feeders but I did find one. The garden center is nice but a little on the pricey side.
Had what I needed. Usually do. Was assisted by someone with some trade knowledge witch was nice
People very friendly and helpfull but prices are high on some stuff
Walked saw what I needed and was on my way. Self serve check out worked great.
(Translated) For 3 consecutive days I went to the Home Depot in Trois-Rivieres to buy construction wood. On each visit, there was still no wood despite my reminders. Instead of helping me, they were rude. In short, no wood and very poor service. I returned later, received an apology and an alternative. I still don't have wood, but I will have to wait because their product is of better quality than Rona. I give a 3 thanks to the support, but without success, of the person at the checkout. (Original) Pendant 3 jours consécutifs je suis allé au Home Depot de Trois-Rivieres pour acheter du bois de construction. À chaque visite, il n’y avait toujours pas de bois malgré mes relances. Au lieu de m’aider, ils ont été désagréables. Bref, pas de bois et un très mauvais service. Je suis retourné plus tard, j’ai reçu des excuses et une solution de rechange. J’ai n’ai toujours pas de bois, mais je devrai attendre car leur produit est de meilleure qualité que Rona. Je donne un 3 grâce au support, mais sans succès, de la personne relève à la caisse.
They never answer their phone and when they do its just hang up without even saying hello = that's not customer service!!!!
Useless
Always helpful staff
Not enough staff hard to get help
They almost have everything friendly staff.
4 star because for a large store they need more staff, especially when phoning to the store, now with the drive through, all is good, beautiful store.
The service here could be better but overall not a bad experience. Prices are good as well as the selection. Home Depot is much better than Lowe's in service, pricing and product. The merchandising and presentation at Lowe's is better. I still rather shop at Home Depot.
Super good service
Average home depot. Enough said. I bought some screws and they had them. I was a satisfied customer.
Terrible customer service. I asked a sales associate for a drywall product and his response was "why would we carry that??? It's a specialty product." What kind of service is that? Make your customers feel bad for asking for a product? (Edit: I found out months later that they actually carry the product) Went to another sales associate and asked for assistance for a tool, and they gave attitude and said it was in a different place in the store and did not offer to show me. It's not like it was a busy time, there was virtually no one in the store. This was my first and last Home Depot halifax experience. I will not be returning.
Second time there .The counter person in paints was extremely informative. I had an issue from a previous store and she rectified it !, But the lady at cash ,shouldn't be serving public . Attitude is everything and she was lacking in many areas .
Always got what I need and our cashier was so sweet.
Very helping and courteous people. If I can't get what I want at Canadian Tire then I can go to the Home Depot and find it.
Could have a more up to date online inventory
Helpful, knowledgeable staff
Good service, no lineup.
Went looking for 1/4" soaker hose today. employee told me thats online only. Iv boughten befor instore. Then tells me nope there's no stock after he didnt even know what i was looking for. Looked online in the truck, said there was 19 in stock. Went back in with the number. Sure enough a whole box sitting above in the racking. That i had to get down myself. 60 year old man in the plumbing section isnt doing anything good for his generation if he cant even take a second to even ask someone who might know.
Tina made our day. She was highly knowledgable and as friendly as could be. She helped us find a great deal on flooring that worked for our budget and our needs, that we would never have stumbled upon ourselves. Thanks Tina!
Very very friendly workers
Just wanted to say how helpful the Manager Lance was today!! He had lots of patience, was timely courteous and understanding! If I couldn't find a courier myself, he was willing to put me in touch with a company he knew personally-- above and beyond is an understatement!! Thank you for helping me get my reno materials :)
I was looking for an odd item and this was the 3rd place I had stopped and.....SUCCESS!!! Despite the odd item I was looking for I had two employees that were very helpful.
Lots of selection
Staff is always around to help and so nice
Just in for a quick visit to pickup some solar lights for our walkway. Selection was a little scarce but we still found something that worked. No wait at the checkout and the staff where friendly as they always are.
Walk in and two staff see me but do not greet me. Keep walking around, literally walk into countless staff but no one even says hello. I was getting frustrated trying to look for what I needed as it was not labelled in any of the isles so I asked someone if they could show me where it is. He looked annoyed that I asked him for help and was not friendly at all. Meanwhile while I’m trying to figure out which product was right for me, there was a staff behind me the whole entire time who never bothered to help me out. I was frustrated and annoyed at the staff so I decided to leave. I will never be returning to this Home Depot and will go where the staff are actually helpful. Don’t waste your time going here.
Great variety helpful staff and good prices!
My favorite place to get building material
Staff are awesome
Taira in customer service was extra helpful and very polite and pleasant
Great store well set up great service
Their garden soil was $5 cheaper per bale than another store. Mulch was affordable too. They brought out a new pallet for me and extra people to help me load it. Friendly and fast
Home Depot is my favorite hardware store. They have a great selection of home products at good prices.
Great staff
Went to order a storm door, had to wait for an associate about 20+ min, six other associates walked by and no one could help. Store wasn't busy and associates standing around.
As a new father. My baby only being 1 week old, I went to the store to buy some lumber, I went right to the teller and bought the wood before with baby in cart I need help loading wood into another cart.... did I get any assistance nope I had to place my baby in my truck and leave her alone while I went back to the store pick out the wood and walk out. It took me two trips and my baby was crying so hard it was heartbreaking
When you need something after 6:00pm, these guys are still open! Home Depot is a USA "big box" style store so don't expect super personal service or super knowledgeable staff. What you do get is staff that know what products are in the store and a general idea of what they are used for. They will cut material to size for you and help you order out of store items but most of the personnel have not worked in the construction industry. There is a preoccupation with protocol which hampers sales sometimes and creates an impersonal atmosphere. Still, if you need something not too unusual, odds are good they will have it for a reasonable price.
Excellent staff great understand of Home Depot products and wisdom of how to help you out in finding & ideas to help you with your problems
Differente experience
Home Depot smells like comfort. The best way to spend a Sunday , I just wish I had some more time to get to Bed Bath & Beyond.
It has everything that I need
Always a great experience at the store. Always have what I need. Get great service.
Derek was awesome, helpful and friendly.
Terrible service over the phone and in person. I don't know why anyone would ever shop there. Carry-All is a MUCH better building supply center and they're just down the street. Do yourself a favor and save yourself a headache - shop ANYWHERE else.
Good selection of paint
For the first time in a long time I was very disappointed in the customer service today. I felt as though I was imposing and brushed off with very little answers.
I was shocked at the lack of social distancing from the non masked staff to the customers
every single time I go into this place I receive no help from anyone and if you ask someone to help you somehow it is always never their area and they say they will call someone but never do. Once again that was my experience today while looking for flooring in the flooring section. My girlfriend and I stood there for 45 minutes looking at things by ourself and had many questions with no one to answer them. Also after shopping around other places in town we found that home Depot was priced more expensive than others and had to ship all of their products in as well with a 10-day wait. I'm done going here I will go to Lowe's instead from now on where we had a wonderful experience.
I enjoyed going through the store, because they have so much to offer for your home or business. Prices are good.
Ok employees very helpful
Had to purchase water filter and inside fridge filter. Wasn't sure but the gentleman working there was very helpful and pleasant and friendly as well. Shop at home depot for most of our needs. Good choice of products too.
Friendly staff, great selection.
They always have what I need and more! Great staff, clean store. I was in and out in a few minutes and bought more than I went in the store for.
I always liked home Depot in Cornwall. I always am happy with the service they provide
I love home depot that's my favorite store.
First time ordering from Home Depot, placed multiple orders to be picked up from this location, some on my cc, some on my gf’s. Took over a month to get in both orders. Rented a U-Haul, drove fromStratford to Woodstock to pick them up, nothing was together or ready to be picked up. Everyone at the customer service desk seemed to be disorganized as can be. Waited 20 minutes for them to gather my orders. After its all ready to be brought outside a lady named Anna or Anne told me I couldn’t she couldn’t release the order which had the majority of the items to me because it wasn’t in my name and I wasn’t designated as the one to pick it up. Like I said this was my first time ordering from Home Depot. Didn’t realize you had could designate someone to pickup the order for you. I explained to Anna we both have the same address, I could show her all orders were made from my Home Depot account, I even told her I could have gf call her even though she was working a nursing shift at the hospital. Anna wasn’t having any of it. Anna’s solution was for me to return on another day with my gf who’s being working shifts at the hospital amid a pandemic, rent another U-Haul which would’ve been another $100+. Never have I experienced such poor customer service in my life. I got in touch with my gf, had her call the store. She spoke with someone at customer service named Spencer. Spencer was great, verified who my gf was and had me on my way with my order. Be like Spencer, not like Anna.
Marcello helped me to gather all the proper materials to build my daughters game tables. His help made the project really easy for me. When I build her game area at the cottage, I'm definitely going to ask for his help again!
Compared to the west end homedepot customer service was not the same People where not as happy The flower department was not as big as west end and people did not seem willing to help
Friendly service. Knowledgeable ppl.
Love the emails receipt option
Great store and customer service in the area but the North Bay Home Depot is a 6 star rating in my books
Buying floors was a good experience, both sales man were exceptional ????
Friendly helpful staff! Just didn't have stock of what I was looking for.
Actually got some great help shopping for a new kitchen faucet. In and out in no time????
Good prices for Christmas decoration and friendly staff
I needed to make a return, and the friendly helpful staff gave me no grief and ask if I needed help finding the correct part
I got a great deal on ground cover for the garden.
I am done with this store. No cashiers = no me!
Great local hardware store. This store does not have as much selection as the larger stores, but has the necessities
Store is clean, staff were friendly and able to help me out in a timely fashion.
I am being charged for a vaccine which was never delivered.
Staff is fantastic! I have been going here for years for many renovation projects and they just keep getting better!
Went to buy a canopy today and had the best customer service from Maya. I'd give her 10 + out of 10 ! Need more people like Maya to make shopping so much easier...thank you Maya....
Most times they have in stock what you may look up online. Very helpful staff.
I phoned up the tool rental desk to attempt to reserve a tool that my wife could pick up for me as she was in the area. I asked for the tool and explained what I wanted with it. The reply was “yeah we have about 8 of them” Ok great, could I reserve one please? “That would be a great idea if we actually took reservations” Well my wife is picking it up... he then cut me off to say that “she’s gonna need a credit card” Yes I am aware she needs to pay I said well could you put one aside for my wife to pick up please? “Well I could except I’m done work in 15 minutes” To which I replied that I would phone back in 15 minutes when I could speak to someone who might actually help. Every request was met with an abrupt refusal and unnecessary attitude. My request wasn’t unreasonable. Useless and unhelpful service from someone who clearly didn’t want to be there.
Staff was friendly, we went to 2 different departments and both times, staff approached us asking if we need help.
Certain employees who have been there a long time don't listen to what u want. Walk you all over the store .
(Translated) Very good service throughout the store (Original) Très bon service dans tout le magasin
Great service, was cautioned about short stock on some items but was thankful to have that info up front
I have been visiting their paint department as I am doing some updaites around the house, and always received a helpful advise and good service.
A big shoutout to Daniel in the plumbing department. We went in looking for some parts for our rv. He found exactly what we needed and helped us come up with a solution for a broken part. Kudos to Home Depot for hiring knowledgeable and experienced staff. Kudos to Daniel for his knowledge, friendly manner and professionalism. We have not been big Home Depot customers in the past but this experience will bring us back.
(Translated) Courteous and professional service (Original) Service courtois et professionnels
A lot better service
This place is amazing I have had the pleasure of having cash associate Wayne great guy very friendly and happy you can tell he loves his job and he has shared this with us this is the second time he was our cash associate and it's so nice having a great person on your staff
Great place. Friendly, knowledgeable and competent staff.
Gotta be careful sometimes quantities from website dont match what the stock is like on the inside, always take a look cause ya just never know what's there.
Friendly staff , always a pleasant place to shop :) Today was a $20 very nice 5 foot Christmas tree
This has always been a good place.
Can’t call for information and supply question. No one answers at any department, not even special services. I like their prices and variety, but shipping is $100. I get all my large orders shipped from Kent for $25 shipping and they price match.
Ordered flooring for our stairs at the end of March. Needed boards and nosing which were ordered. Boards arrived after 2 weeks from the supply warehouse in Ontario but unsure as to when the nosing would come as it would need to cross the border from the US. Checked with the store frequently and were given several arrival dates- usually a 2 weeks ETA. After many disappointments we were given the phone number to the supplier in California. Many promises made but no follow through. Finally received the nosing for the stairs and hired the carpenter to complete the job. When ready to start the job we realized that the colour of the wood didn’t match. Same product on the box- different colours. Staff at the Red Deer Home Depot presented as indifferent. If someone would of validated our frustration it would of made a very frustrating experience just a little bit better. Instead we were met with indifference and no effort to try and problem solve. BigBox store at its finest. Absolutely no service and no willingness to provide solutions
50% of the time I feel satisfied with the level of customer service, and the other 50% the service is deplorable. “I will help you after I help this customer”... staff member never returned. 2 times I’ve tried to get the attention of staff walking by me, just to be ignored. If you’re a professional and don’t need help, Home Depot has a very nice selection of products.
Jay at the pro desk is always willing to help.
Great service and quick to pick up my order
Excellent service
No one there to help me.
Wow huge company HD maybe it's time you hired back your own fleet of truckers so you can monitor, review & have some? control over them as you should be doing...Due to the horrid sub-contractors you hire, I will never deal with you again, what a disgrace...
(Translated) Home depot are at the peak of both supply and demand desire..Bravo home depot your inventory is amazing. (Original) Home depot sont au sommet du desir de l'offre et la demande..Bravo home depot votre inventaire est incroyable.
Help hard to find. Waited over half an hour while had to ask a third then fourth worker to help. Even though they have a fancy radio...Still didn't get what we came for & left. Be prepared for spending lots of time here waiting for assistance. Same as last visit here, had to wait and wait for help.
Big store. Hard time trying to find things. Not enough help. A lot of variety. And a lot of merchandise.
No Service, lots of staff walking around and offering to "get someone to help". Waited 45 minutes, decided to leave without buying. When leaving another associate said she could have helped. Oh my god, didn't seem like anybody actually worked there.
It's the best all around store. They always price match which is good because generally they are more expensive.
Extremely disappointed!! Please call when you say will for delivery. If you miss it once and delay the delivery please have the decency to call the 2nd time. Take our money and the service ends there. Please don't say you can move the fridge downstairs when your driver's won't. Empty promises.
It's a home Depot. I have yet to find a home improvement need I cannot resolve here...
good experience right product
(Translated) Great (Original) Super
We've had the very best of luck dealing with a gentleman named "Phil" at the Prodesk! He's been competent, very pleasant and exceptionally knowledgeable on a variety of our projects. Thanks Phil!!
Looking for help with garden tools and dealt with Shelly. She was extremely helpful and wish all staff in the retail sector were like her.
I just want to send a message of thanks to your Sales Person named Jim White in the Moncton store. Jim's expertise in answering our questions in detail helped us decide which products to buy for the best results for our two renovation projects we have now finished.????
was able to find what i needed easily and staff was helpful
Service was excellent with one exception the ladies at the paint counter forgot to mention the online discount of 20 to 30% off paint .
First of all I walk in and goto the lumber. I grab what I need and goto the back to have my wood cut in 4 ft pieces. It took me 10 mins just to find someone to cut it for me and the other people searching for someone. I get home and realize they can't even measure the cuts properly. Half of them are 3 ft 11 and the rest 4 ft 1... thanks home depot.. just waisted half of my lumber!!! Not impressed????
Went to the garden center to buy potting soil. No one was around to assist me. Once I did find some one they just pointed and grunted "isle 63". I went right after work and was dressed in my dress clothes and they didn't ask if I wanted help with getting the big 60 liter bags of soil in my car. Usually I have great service here...maybe it was an off night.????
Worst curbside pickup service...curbside pickup is so long almost 1 hr I waited and then I went to the front door the lady with golden hair came and said you are lying you just came ????The home depot!we are giving you business and you treated us like that. You can't do your job you can't do curbside pickup WELL .SO DONT DO THAT.i will never buy any thing from this location.
So after calling the store to confirm that they had the item we were interested in, and being told they had 2 in stock, I drove all the way down from Barrhead (2.5 hours return), to find none on the shelf. Asked one of the sales reps. "Yes sir, we should have 2 in stock". 30 minutes later, "it must have been a liquidation item and has been discontinued". Worst retail chain in the running to be the next Sears.
Helpful staff, great selection.
Always friendly and helpful
Good selection fairly knowledgeable staff
Went to Niagara falls store, didn't have floor that was on sale. They called the St Catherine's store for us, and they had it. Very good customer service at both stores Thank you Home Depot
In and out, no waiting. Had what i needed.
Didn't have the tool I was looking for a combination square.
Good merchendice great service
Convenient!
Close to home. Lots of selection.
Manager at the Pro section is incredible- so helpful and good with customers.
Best experience I've ever had in any retail store! The gentleman that assisted us with piecing together our kitchen was fantastic and super friendly! Next time you're in, ask for the guy from Edmonton!
Found what we wanted, this was the only store that had it.
Went to buy vinyl flooring on sale and Halifax hardly had any and said they couldn't ship it in from Dartmouth. Tried calling Dartmouth with no luck, so went down to Dartmouth and received outstanding service all around.
The same as every other home depot.
All good very helpful
(Translated) Very good service. Smiling and helpful employees. (Original) Très bon service. Employés souriants et serviable.
Helpful staff
Ordered online in March...apparently shipped March 30th... May 13th still not here... covid or not where is my paid order? Vicious circle on perpetual hold or delivery status says shipped, no change for 6 weeks Not happy ... Finally got through! A real person...Jennifer went the distance and solved the problem Thank you Jennifer. I am happy now.
Purchased a washer from Dean in appliances. Was able to do a price match and got a great deal.
Expensive and did not have anything I was looking for
Great selection and prices.
Great store!
Ordered washer and dryer, paid them on full price, two weeks latter delivery NEVER showed up!!!! Day after tried to get my money back and the funny thing was the answer is NO You have to wait for two weeks so we make sure that the appliances is back to our store!!!! What the hill is going on in that place
Helpful staff. Cute little Xmas tree idea displayed.
I bought a freezer I was told it would take one week I ended up waiting a whole month to be told they have to take it back to the warehouse? I called costumer service and they couldn’t tell me what’s going on. Seems like they have to set up communication between the delivery people. Disappointed as I need it ASAP.
Two sale ladies standing at till not busy inside store asked for help just pointed where to go I was not impressed
very good
Its a home depot they probably have what you need but the staff will not have the experience or knowledge to help you find it
I could actually return my item without having a receipt unlike walmart ???? they had everything I needed new hammers, knifes sledgehammers and everyone was very respectful and nice towards me
Nice, big Home Depot. Friendly and helpful staff if you need them and well stocked
This review is not only 1 star for the home depot, but also 1 star for their appliance delivery contractor. I purchased a 1 piece (stacked) washer and dryer unit from home depot and paid for it to be delivered to my house, including that they would take away my old 1 piece unit away for me and setup the new one. The delivery company was late and rude and then they came into my home and right away said its impossible and they wouldn't do it. Then we agreed I would sign the damage waiver first and they would attempt to bring the old one down from 2 stories up first. They lifted it and then put it down and said its too dangerous and the new one won't fit anyways. So then I had to wait another week until they could deliver me (and late again) the washer and dryer because I said I'd just do it myself if their "professional movers" aren't man enough to do it. So all said and done I brought the old one down and the new one up with only me and a friend without damaging anything. I was refunded my delivery fee and a mere $20 on top of that with no apology. We tried to let home depot rectify this by sending an email to head office to which we didn't even get a reply back. Couldn't get a hold of anyone on the phone either because they kept hanging up on us. If I could give them 0 stars I would. Pathetic.
Big box home depot and a bunch of "experts"
Can't find any staff on floor to help and more expensive them Lowes
Dont waste your time and money in the window covering department. Worst customer service we've ever experienced. Ordered the curtain systems in May/17. Someone came almost 2 months later to measure up the house. Someone else came a month later and installed 4 out of 6 curtains incorrectly. Discovered that the measurements were wrong and another two weeks passed before they could be recut and installed. We then ordered two more motors to be added. Well into September still no sign of anyone showing up. The drapery contractor won't answer our emails or take any responsibility for when this job might be completed. Despite taking our money she feels it is our responsibility to do her job as a sub contractor in chasing down her installers. She also tried to charge us $235 for a twenty minute installation. From the start there has been no instructions, warranty info or even brand names of what we bought. Unfortunately this has soured our feelings about ever using any Home depot installation services if this is how they prefer to operate.
Great service. Help with finding items.
Has most of what you need. If you’re a guy, good luck finding help. Women are asked if they need help every aisle so it seems. Local Home Hardware & Slegg Lumber comparable. Recommend Lowe’s in Nanaimo
Pleasant staff
I like it
I always love the friendly staff at this location. If I don't know where something is there is somebody I can adk who does know.
Great selection. Friendly staff. Great atmosphere.
Home depot donates to Trump campaign..never going back.
Still doing s great job, even with covid
Lots of stock, staff are helpful if you can find one. Prices are clearly marked.
Bad, wanted to rent dethatcher but they only have 1 now and it was out.
I can find everything from paint to plants at home depot its a very big store with very helpful a nd friendly staff
The Microwave I ordered online arrived damaged. Home Depot made the return process incredibly difficult and frustrating. We drove this microwave back and forth from our home in Blackfalds THREE TIMES due to all staff there giving us the run around with this return. This is the second range microwave that has arrived damaged. DONT BUY YOUR APPLIANCES HERE. Save yourself alot of trouble and just go to an appliance store. This home Depots customer service is absolutely atrocious. I'm so done with shopping in this store. Lowes will get my buisness from now on.
rosey always cer helpful in flooring dept lots of selections in every department at comparable prices
We have an apartment building in Oliver and periodically need new apt stoves or fridges and have dealt with Martha many times. She is efficient, knows her job and the product and most of all is a pleasure to deal with. One time we dealt with a special appliance store in west edm and they delivered damage goods and this has never happened with Home Depot - Martha is a gem and lovely to deal with and she always remembers us. I highly recommend Home Depot for appliances and Martha for great service.
Service and aftersales service nonexistent. Staff has no authority to make decisions. Stay away. Good selection 9f merchandise and well laid out.
My personal favorite for all your home do it yourself projects. Very competitive pricing, great service. This sore Hass all you need for equipment rentals as well. My #1 reason for choosing Home depo is the amazing return policy. Receipts are emailed electronically and kept in store on file with your card. This makes changes very easy and simple.
(Translated) Went well lit good service (Original) Allés bien éclairé bon service
Spent 1500..00 dollars had great helpful people loaded our truck .lots of staff
How do you get curbside pickup if you can't get hold of anyone
Laura manager from hardware helped us in tools today and we got what we wanted ready away husband was in on weekend was told it was not sold at the store. Your the Best Laural Flooring Dept was great also answered all are question and were very helpful. Thank you
Great hardware store staff are helpful and friendly
Was in the paint dept, the staff were very knowledgeable and helpful
Asked a sales associate where something was...she gave me concise directions to find it....awesome job
awesome service
Great deals on lots of tools. Staff was friendly and helpful
Worst garden center I've been in. No plants and cash person working floor so takes forever to get through cash.
Customer service was very slow, some of the people are just complete dimwits and would rather stare at you then help you
Ok
Friendly and knowledgeable staff. All covid protocols in place.
It's expensive. I shop around first or try to price match.
they have consistently good staff. I wish they were a Canadian company.
(Translated) The best choice of material (Original) Le meilleur choix de materiel
This one spot in particular does not have the selections of all of the other Home Depots in Edmonton. I think I will drive into Edmonton next time. With the traffic and hard access it probably won't actually take much more time. And the bad part about that is I live less than one km away from it in North St. Albert.
Excellent service and lumber stored indoors is a real bonus
(Translated) For the wood very good place and slab permacon the cheapest ... (Original) Pour le bois très bonne place et dalle permacon les moins chers...
Got a good deal on these shelves but the pricing on the bins was a little disingenuous.
Very good experiance. Sales assoiate was top notch.
A very helpful employee helped order an online-only item order to the store for pickup.
They actually had paper towels for people who need them for things like cat messes etc,. So 5 stars for sure
(Translated) I have always had excellent service at this HomeDepot. Very helpful staff, one always finds help needed. Frankly congratulations to your team! (Original) J’ai toujours eu un excellent service chez ce HomeDepot. Le personnel très serviable, un trouve toujours l’aide nécessaire. Franchement bravo à votre équipe!
Often hard to find help but good selection fairly easy to find things.
The staff are super nice and u can apply for financing on items that u need.. all u need is 1 piece of ID and a credit card.. definitely recommended
Big Store, anything for building needs, miscellaneous items fairly priced
Service slow
Only upset over a price match issue I had, otherwise a great place for almost everything you need
Was excellant today
Staff are helpful, but some items still not available because of covid.
IT WOULD BE NICE IF THE SARNIA STORE WOULD KEEP THEIR STORE HOURS UP TO DATE. Home Depot no longer answers their telephones. Weather it is at the local store or the toll lines.
Was in the Regent area so I thought I would check out one of the other Home Depots in the city. This store had a lot more stock than the regular Home Depot I shop at. The staff were friendly, helpful, and knowledgeable. One last point to point out was the store was clean.
Spent 1/2 hour waiting for a few simple cuts after the 4th time I asked for assistance. Will not ever spend another dollar here, certainly will not recommend this business to anyone else. Not even deserving of a one star review.
1st time in the Niagara Falls Home Depot. Was disappointed that they had no 4inch trim. However. The staff was very helpful. One staff member saw me looking up and down an Isle and asked if they could be of any help. Later I asked a clerk if they had turnbuckles for straightening out doors and she made every effort possible to help me find them. Out of stock. 5 stars for the staff for sure. 3 stars for not having parts I was looking for. But then this is 2020 and the Covid 19 nightmare so back to 5 stars for being open and having helpful staff.
Online stock shows 60+ and says "shipment of more scheduled". They had 0 and advised to place an online order, so I did. After 4 days, my order was just "cancelled due to high demand" without even consulting me on what the time delay would be. Website still shows many in stock, scheduled delivery and fast curbside pick-up. I luckily found them at Dartmouth in stock. Bottom line, don't cancel my order without consulting me! Let me know my alternative options or the delay time, *I* will make the decision to cancel as the customer, NOT YOU.
Nice store, good display and garden center available for all seasons.
(Translated) The clerks are very professional Thank you! (Original) Les commis sont très professionnels Merci!
Generally clean and well-in-stock place, however there are a few times there is little staff to suit the needs of customers. The amount of customers to staff during the off times seem abysmal compared to some of the other retailers in the area. There is however, a redeeming point: The customer service for this store, compared to all others, is outstanding and unmatched. (WHEN) you get an associate there is an unparalleled knowledge that they provide and a ridiculous amount of friendliness for each and every one I've come accross. There are usual obstacles with a warehouse retailer, such as having to wait a bit for the aisles to open so you can get stuff. But, I'd rather the product be there when I show up to the aisle than have to sift through 40 hockey sticks to get to one 2x4 that looks somewhat decent. Overall, one of the better Home Improvement retailers to shop at.
No friggin help. Not enough staff, u walk over looking for staff and there helping someone else store is not for me.
I've bought there some tools and materials to renovate my house with pretty good price.
Excellent customer service. Big thanks to Nick & Michelle for loading my truck for me. Love this store
Friendly and knowledgeable staff. Very good selection.
As I walked in the store a young lady asked me right away if she can help me with finding what I needed , she was very helpful
These people are pretty amazing. Designing/laying out your deck and then beating by 10% if you wanted to check and it so happened they weren't most affordable. The Garden Centre ladies are great. They might not have Nursery comparable selection but they have lots and make you laugh and super comfortable when you shop. There is a woman that has been there for years and remembers me and my family with a big smile and welcome back to garden season. I look forward most to the garden ladies. Hubby and friends can walk around for hours looking at BBQs and toilets that we don't even need. Fun store. Fun staff.
Save yourself the misery and go to home hardware order online do anything but go to that store the most useless bunch of employees ever asked 6 employees for helpall had excussesto not look up a 4 prong twist. And plug after 20 minutes of looking myself threw there mess on the shelves with noting in the right box I finally found it
Good service :)
Customer service had a very bad attitude. My father bought an item and lost his receipt, and needed to return it because he was never going to use it, but they refused to give him store credit or anything. Treated him like a criminal. However, the appliance section has friendly staff.
One star because your doors were open, was not offered service when we had a need for help as two employees standing at the end waiting to close so they can do something... during peak shopping time sat11 am . We left and proceeded to a competition building supply chain and bought what needed for our deck and new pool area $$$. Regards S Ferguson
Shop here every day very friendly and quick
Home Depot does have a large selection of everything. The only problem I've had is one of their associates not calling me back as planned.
In & out with no problem. Good COVID restraints
(Translated) Very good service, friendly and very helpful employees. One in the BBQ department as well as Stéphane in the outdoor furniture. (Original) Très bon service, employés avenants et très serviables. Un au département BBQ ainsi que Stéphane aux meubles extérieurs.
(Translated) There are quite a few choices for home improvement items, especially for the kitchen. The prices are still quite good (Original) Il y a pas mal de choix pour les articles de rénovation, spécialement pour la cuisine. Les prix sont quand même assez bons
Awesome store, everyone is helpful, knowledgeable and helpful... Always have something I need and I never leave empty handed
They really need more staff, almost lost a sale because we waited so long for help with our questions
Very friendly staff and helpful
Just a standard Home Depot , staff helpful
Lots of items, friendly staff. The items are usually good quality.
Staff was all very helpful in finding things and loading my truck.
Was rented a snake that was too big for the job despite the clerk telling me that it would work for my kitchen sink.. when I returned the snake and complained he denied what he told me that.. I asked for the manager, he quickly refunded my deposit.. but I still feel taken advantage of..
Your prices on smoke /CO alarms are double that of everyone else prices. $65 for a basic detector is robbery.
Great prices and staff
Did not have the style is grass trimmer I was looking for.
Called to see if they have an item before I drive in to find out they don't , called 2 times put through to someone twice on hold and disconnected .
Employees were not very organized and had to get more than 1 other employee to try and assist me. Then waited amost 45 minutes to get my purchase and pay. Only good thing was employee helped load it into vehicle.
Great customer service they know where the items are when you ask
Everything you need at a reasonable price.
Not the best selection of home depots in the city, but the staff is usually quite knowledgeable
We had a house generator put and had Michael Semple owner of E Atlas electrical solutions. We could not have anyone better than him. He really knows his business I would call back anytime we need anything to do with electrical please call him if you need any work done you will not be disappointed
Store layout is a little difficult but that is my lack of frequenting this location. Young lady at the self check out today was incredibly rude . Customer service might not be for you Caitlin!!
Went in to buy babecue and patio plants. Newfound land lady can come to the barbecue, if she brings the lobsters , barbecue sales guy also with the steaks. Good job guys fun shopping there tonite.
Got a new washer and dryer. The service was great, really helped with decision making and giving us all of the information. Helped save some money and got everything sorted for delivery.
Tyler was very helpful in finding what I was looking for.
If their site says they have < 10 pcs of the item in stock, don't bother going. They might have none of it. Seems to be the same for all Home Depots, their inventory control needs improvement. And we're talking stuff like whole sheets of material, stuff it'd be rather hard to attribute to shoplifting.
Couldn't find an associate to help locate the item we needed but once we went online and picked the correct store, the website advised the proper aisle location. That was very helpful.
Just left Home Depot very disappointed in one employee’s comment made behind my back. I went there with my 20 year old son to buy a bed. We each waited in line separately to go into the store. He got the bed and when we went to the cash one female employee made a not so nice comment about 2 of us walking together in the store. If it were up to me I would of dropped the bed right there and said because of your comments you just lost a sale. My son said don’t worry about it and we left. I understand only having a limited amount of people in the store at one time and I respect that but what is the difference with me standing with my son and this employee mouthing off comments to 2 other employees that she does not live with and is not standing 2 meters away from each other. To the employee who said these comments yes I heard you and you should keep your comments to yourself next time.
Not enough people around to answer your questions they need more people.
Great store. Staff very friendly and helpful.Dave on the hardware dept. Was extremely helpful and made sure we got what we needed and assisted in loading in vehicle. Thanks for your assistance
Very friendly and helpful +++
Curbside pick up process is broken. Waited over 20 minutes both times I've used the service and have had to call the store each time to have an item actually brought out. Department management has very little customer service or escalation training. Only decent things are competitive pricing and decent stock availability.
Curbside system works well. Except when incorrect item is picked. However error was corrected quickly and apologies given.
Wasn't a good experience. Staff weren't very helpful and stock was very limited. We were looking for a new fridge. Ended up going somewhere else.
It's home depot what more can be said?
A bad experience !!! I have literally spent thousands of dollars over the years at Home Depot, and one small bad experience has assured that I will never spend another cent there !! The attitude of the sales associate and then the evening manager on November12th was very unprofessional and I honestly don't think either of them had a clue what they were talking about ?? I was purchasing some ceramic tile for a small project and new exactly how many tiles I would need. Two full boxes and three extra tiles for good measure. Lucky for me , or so I thought, there was an open box of tiles with about half left so I grabbed my two full box's and three from the open box, placed them in my cart with my other purchases which consisted of a fair amount of plumbing supplies and headed for the cashier. The cashier didn't know how to ring in separate tiles so she called the associate to the cash. The associate proceed to tell me that they do not sell separate tiles and I will need to purchase another full box ??? I took her to the tile section and showed her the sign that clearly said $0.85 per tile ?? I also showed her the open box ? She stuck by her guns and said they do not sell separate tiles ?? I have purchased single tiles before when needed so couldn't understand this . I calmly asked if I could speak with a manager so she got a manger to come over and he also said they wouldn't sell me tiles from an already open box ? I asked him why the box was open and he just said he didn't know > I asked what they were going to do with these single tiles and he said probably send back to the supplier ?? They really didn't want my business I guess. I did not get upset, although this was very frustrating . I calmly walked back to the cashier with the two of them following and told the cashier to cancel my entire order. The manager muttered under his breath " That's Fine, See you later " He will not see me later or ever again in a Home Depot store. I proceeded across the road to a Kent Building supplies Store and had no problem purchasing the exact amount of tiles I needed. They even opened a full box and let me buy my singles from this with no questions or problems whatsoever. This all took place at the Moncton, NB Home Depot on the evening of November 12, 2020.
MY EXPERIENCE!!! Went into Home Depot Red Deer July 8,2014 10:00 AM. Wanted info. on building a deck. Talked to lumber associates and was told to go to contractor desk and talk to them. One guy there and he was with a customer so he called a lumber associate who ,when he arrived at the desk asked the guy why he could not help me and was told he had a customer. The lumber associate then advised me that he would see if anyone was not too busy to help me at which time I told him not to bother as I would go somewhere else. Neither associate said a word and I left and went to RONA where I was greeted, helped and will be taking my business as well as letting anyone I know that is how a CANADIAN company treats a customer.I did a reno on my home a couple of years ago and spent a good chunk of money at Home Depot guess I must have been able to help myself.
Small place, but you can get most of your construction needs
Tried to buy a fridge at this store. Told me that they don't have any in stocks. Had to wait for over a month or two to get one. Staff was not helpful in telling me were I could get one. As I am losing all my food. …
(Translated) The staff are helpful and courteous. The bathrooms are very clean. (Original) Le personnel est serviable et courtois. Les salles de bains sont très propres.
It's Home Depot. They don't really change between them
Very hit and miss with customer service. I have received great customer service when I was looking for paint for my house. However, most of the time, I spend 10 minutes (over 20 minutes once) just trying to find someone to assist me. I don't know if they are understaffed or what, but I am always nervous when I go there and know that I will need advice, because I don't know if I will actually get it. When I do, it is usually good, but it's just not consistent enough.
One of the best home depots we have been to. Products needed were easy to find and in stock just as the website said it would be. Definitely recommend this home depot.
went there today sep/18 2015 5 pm to buy some electrical items insulation wood and home appliances waited at electrical after having lady at paint page some one no one came after a while i went back to her she paged again waited a little while then went to the office where there was a guy sitting at desk told him he just said ok . and turned around and went back at the computer and ignored me so i went to lowes and did my shopping were every time i turned a corner some one helped me . man the manager needs to get there buts in gear unless the manager is the problem . but there is a problem .and this is not the first time i had this no help thing in this sarnia store
Purchased a new bbq this morning, had them assemble it ( 40 extra dollars but well worth it ) and wasn't expecting to pick it up until next week. They called this afternoon and said it was ready for pick up. Super quick service.
Helpful staff☺
Phil at the pro desk is hands down a great guy and helpful! Definitely will be back!
Had to buy a small piece of plywood. Great price and I got it cut for no charge. Nice folks.
Better stocked than North Bay , very helpful staff
Was looking for a door knob and had excellent service finding it.
Excellent customer service
It's ok when you know what you're doing. Friendly stuff trying to help you. At least... Definitely better than Rona which is very much just vaste of your time.
The worst service ever my son was there for 1:45 min just to buy a door he left without the door I went today picked out the door in 5 minutes waited another 45 minutes for help that I had to get at the cash ask for manager another 15 …
Good place for things you need.
Nothing left in stock for boxing day sales. Very disappointed.
I feel like a kid in a candy store
No more till people
I have always had great service at the store but today was exceptional. With thanks to Deacon in the lumber department for his help, patience and sense of humour.
If I could I would give less then 1 star. The service is absolute horrible. the only reason we keep on going back is, that you can't go anywhere else. Lowes is even worse. My husband and i had to go and purchase some lumber and railing for our balcony. Unfortunately it is impossible to find staff that is knowledgeable and/ or can give you proper direction on where to find the items you are looking. After running around and getting everything we needed we headed to the cash register. The cashier had already an argument going on with a customer in regards pricing. But instead of calling somebody from the proper department and getting the pricing checked, she decided to stop EVERY home depot employee that walked by and asked for help (and of course non of them was able to help). In the meantime the line got bigger. Finally another cash register opened up. After one customer had paid we have been told to go another register as this one has issues with the machine. In the meantime the other cashier still didn't get the pricing issue sorted out, so the customer himself went back to the shelf and took a picture of the pricing. So we decided to go with our lumber to "self check out" and of course we blocked of the whole area. My husband had to go back the next day and pick up some more items. He overheard a conversation between a customer and home depot employee, the customer has been told that they do not have the item. My husband interfered and showed the customer to the shelf with the item. Quiet sad that a customer knows more then an employee. But the absolute utmost disgusting experience I had on Sunday at Home Depot was catching an employee not washing her hands after using the bathroom, she turned around once she noticed that I saw her. I understand that with cheap employees comes cheap pricing, but we have to have some standards.
Staff were present and helpful. My favorite store.
Good service just didn't have what we were looking for.
horrible service. i ordered laminate flooring from medicine hat branch over a month ago. was supposed to be here last week. everytime i phone it is on its way. what gives, i could have went to boston and picked it up already. this is assured. horrible service end. will never shop there agasin..
Service was great. We were helped right away and found what we were looking for.
In and out with a full order in 15 minutes. Just the way I like it.
Excellent store for product and service. Fantastic plant section.
Took deal from lowes to home DEPOT and they refused to price match
Had curbside pickup for a little item. Was a 16 min wait from the last text out. Could be worse but could be better.
Very lousy service. When asking a store member about where an item is located he just kept walking away while mumbling something
What a nightmare. Trying to organize an install for a stacked dryer was like pulling teeth. After 3 weeks of back and forth (with me taking time of work) and their delivery people not showing up or caring to communicate whatsoever, I ended up getting my boyfriend to install it for me. No I would not recommend Home Depot and will not be shopping at any locations in the future. Would give 0 stars if I could. Brutal!
I found the lighting I was looking for
Very helpful and friendly. Found what we needed and helped us load it too!
staff are very helpful, and know their products well
Really hard to find someone who works there for assistance GOT LUCKY and found what I wanted on my own
Good selection on plumbing
Went into store to purchase a Milwaukee string trimmer and saw a sign for a promo that included a free leaf blower with purchase of the “kit”. I upgraded to the kit (instead of getting the tool only) and went to the till but it turned out the promo had ended a week ago? The till staff and manager honoured the posted promo and I left a happy customer! 2-3 floor staff also assisted in finding the proper tool as all that was on the shelf was the “tool only” version of the trimmer. Thanks!
Very kind and considerate and helpful staff you regardless of what I cannot find always willing to lend a hand cashiers are polite and engaging always a good shopping experience
Both the Englishman cutting lumber and the mature gentleman working in hardware were very helpful and knowledgeable
I love going to the Vernon store. There is always staff around when you need them. They are kind with smiles and greetings for all shoppers. Usually have everything I need for projects at home, seldom do I have to look elsewhere for tools or materials. When I need to get information on what I need for any project at home the staff is always eager to assist. Thanks again!
Online order wasn't even shipped for a week after placing order,then delivery date got moved up a week from original date.Still waiting.
They dont pick up the phones
(Translated) Beautiful, good and not expensive (Original) Beau, Bon et pas dispendieux
A large store located close to the new costco business center. Has sufficient parking and designated parking for pros. Tool rental services are also available at this location. Staff are very helpful and knowledgeable. Prices are pretty good compared to competitors.
New designs are always at the forefront. Repair parts not that great. Most generic repair parts for plumbing and electrical, irrigation. All the employees are very happy to help
Always good service.
Very helpful,
Okay,
Always get great customer service here. I find it's better than the Canadian store beside Superstore in Moncton. I have never had bad service at Home Depot and have had the staff here go out of their way to help me on more than 1 occasion
Solid experience always at this home depot. The staff was helpful and polite and I found everything I wanted easily. My only complaint is that the prices for some products were confusingly placed or missing altogether, when your shopping on …
Went in got a can of paint. Went to cash and it was all self checkout. Had to go to construction side to get checked out. O refuse to go to self checkouts. Taking jobs away from people who can be self sufficient .
Great prices at this hardware store with a staff always ready to help
Slow service but happy once I was served.
Large store, good selection of building materials and appliances. Lots of parking
Lots of stock, could have more tills open to reduce lineups.
Excellent assistance from the staff at the time.
My wife and I went in to look at paint samples, and the paint sample video display screen they mounted on the wall was up so high that she couldn't read the screen because of the glare of the overhead lights......
Clerk was very helpful and had knowledge
My son & I visited your store Wednesday Aug. 25/21. A very large area, so thankful I found " Barb". Had 3 items on list,could have walked forever to locate each. She was soooo helpful, & how wonderful ," Customer Service",again. Rarely found in any store today. Thank you Barb , for making a shopping experiene pleasant
Very big
Awesome Young Matt and Tom helped load and cut our wood, loved the friendly smiles. Thank you!
I ordered this auto care cleaner online, my credit card was charged and I kept checking to see if it was shipped yet. Two weeks later it still says order confirmed but not shipped. Granted covid delays shipping these days. It wasn’t even shipped after two weeks of waiting for it to at least be shipped. I called, my order was cancelled without my knowledge or any communication. Even the employees had no idea how to help me or do anything except keep calling and maybe someone will know what to do. Terrible service, they should at least know how to fix the situation.
Don't ever buy appliances from the Fredericton location they will set up dates and repeatedly canceled delivery dates then you'll set up for the next date you'll be expecting your appliances and they just don't come I have been waiting and waiting and waiting it is a large mistake to buy your appliances from the Fredericton location buyer beware. The appliance manager tried to explain the delivery dates are only an estimated time but on my paperwork it says specifically scheduled day of delivery so this is still disappointing
Good stuff
I was greeted at the door. I was shopping for paint on May 24 around 2:30 / 3:00. I was Sault Ste Marie store. Ryan the young man that was mixing the paint was incredibly busy. He was friendly and efficient. He was knowledgeable. I feel we need to acknowledge good service. He is an asset to your team. Janice Skagen
Everything was there
Like to shop here all da time
Quick and easy. They had everything I needed at a reasonable price.
Staff are friendly and always helpful...
They tried to force me to wear a mask
Good store ask and maybe they can order one in from a different store ????
They had what I wanted and I was pleased.
Staff ignored me for 15 min till i physically went up and touched him on the shoulder
I got some nice pieces of wood there
Has been an okay store to go to, but I prefer Lowes. Yesterday we went to the garden center and they were not disinfecting between customers at the register or on the pin pad where people are using bare hands.
Staff is very friendly. Had to wait outside in freezing cold to wait for my turn to go inside. Horrible idea during winter.
Courteous service... Quality items... Help with a smile... I will come back...
Had most of the things we were looking for with great prices, worth the drive.
Red Deer Home Depot quite possibly has the most laughable customer service of any home improvement store around. Everyone always seems so grumpy and annoyed when asked to help.
The staff is friendly, and they always have what I'm looking for
Terrible customer service, 500$ worth of items are stated as in stock online ordered with credit card and received a call later saying they didnt have any and could not get any in. all they can do is cancel the order. pretty bad but its hard to expect more from big box stores.
So I wanted to have my house sided and I needed quotes like everyone else , so off to Home Depot. I go to see the siding and colours and get prices. I stand in line very quietly and the first guys says can I help you and I said yes. I need a quote on some siding he says well you will have to wait I am serving a contractor. I really don't remember asking him to drop his customer to service me. But anyway he says it's right down that aisle over there and when I come back he asks a young guy, Dakota, to help me. When I ask him to show me and quote me he tells me, well when most people come here they know what they want. "Really", thank you. To the unhelpful people working at the siding department at Home Depot; maybe the garden department could give them some lessons on service. I will shop somewhere else..Now I went to EMARDS ...thank you so much Terry the very professional service. I now know what I want and need and they will get my business. ( shop local it really makes a difference).
I always enjoy shopping at the Home Depot. I use there app when I’m at home to find the things I need then go to the store and the app tells me exactly were in the store my items are
i love home deopt great place for all your house hold needs
The sales part was great but the delivery is really bad was told MO day for delivery then on Monday when I called they said Tuesday here is is Wednesday and still no deliveryWell it's Tuesday of the next week still no freezer wow
Hard to find employees to get help required. Has issues with people who have service animals. They don't have support for the products that they sell.
Incredible service.
As you'd expect. Decent outdoor/garden department in spring/summer. Ok returns if you have a receipt. I've found staff to be unfriendly a number of times, especially in the financing roles. If shopping for appliances talk to a salesperson and push for a deal. They will do the beat-it-by 10% price (or whatever the promo policy is at the time) work for you on site.
Walked around not getting the help I needed.
Couldn't find anyone to help me with info on a range hood or a bathroom fixture
Awesome free activites for kids once a month! Good service as well, good prices for New Brunswick
1st time took 2 weeks to get order. Went to go get my order and they sold my fence boards. This time ok but 3 times before they got the order correct
Was told to come get my order for 2. Not ready when I get there. Turns out it's on a skid buried in the middle which is also on a shelf. Took over an hour for my order to be brought up even though it was supposed to be ready at 2. Go to home hardware.
Regular home depot .. they are all the same! Nice staff!
It's home depot, same old.
I like this place because it has almost everything what I need.
Very helpful staff. They live up to Home Depot slogan. The staff really help
Always helpful
I was excited to find living room floor lamps that were modern looking to match a lamp we purchased somewhere else for a lounging chair at a reasonable price. We were shopping for flooring and backsplash and found two beautiful options .
They have really great service, could have a one more cash open there was a line up. I went through self checkout, but I perfer interaction with people.
Returning tools... Eazy as pie.
The prodesk team has been absolutely fantastic throughout the entire pandemic. They are always quick with our orders and customer service couldn't be better.
This review comes a couple weeks late as I am very busy...here goes! For the new general manager Jeremy......I was having this issue with a fantastic tool I purchased just out the blue problems I was in for my 3rd time ...so the staff called In the new GM I wasn't mad or causing problems as I'm sure at this point some would have ...Jeremy showed up and without hesitation handled my issues with such class he went above and beyond expectations we had a good chat about a few problems I was having ' not home depot ' just with my projects and he then proceeded to help fix with those as well just as a thank you for my being patient ....I was never treated that good anywhere I hope he runs the store as he treats customers nothing but class thumbs up for sure ...thank you Jeremy and good luck
Just had 2 very nice professional gentlemen deliver my new stove, they levelled it and let me clean behind it before putting it in place, but the customer service follow up phone call, was terrible!!!! An automated asked you a question to rate the service between 1-10 and doesn't tell you wether to speak or press the numerical number on the phone, so I spoke into the phone and it says, "missed answer" so I repeated it same thing, so I punched in 10 and she says "missed answer" and hung up. That's ridiculous either fix it or send an email. Extremely happy with the delivery team but the call sucked.
What a great bunch of people running this store. Derek at the Pro Desk and Store Manager Tayna have bent over backwards assisting me with my house build. They truly have made my experience so much easier. I will most definitely be using them again. Would highly recommend ????
Its ok
Call. Ahead. Their "in stock" counter online is totally worthless. Call and ask someone to physically find the item on the shelf before you go down in person. Their website claimed they had 17 of an item in stock. I wasted 30 min in store while a (very) nice associate looked for them. They had none.
They have 0 appliances in stock, may as well order online. Overall friendly and your typical hardware store.
Shout-out to Violet at Home Depot. She's new and did a great job helping me find the motion lights I needed for my front and back door. Taught me about lumins, distance, and radius. And reminded me to think about how bright, and what distance I need for the back door light so I don't blind my neighbors. Then she took the time to tell me in which aisle I could find everything else I was looking for.
Nice place
First time at the Home Depot in Vernon. Friendly staff. The gentleman was very quick to ask if he could assist us. We told him all we needed were water filters for the refrigerators. He showed us where they were. We were in and out of there in 10 minutes. Nice store. Thank you
Service is poor
Horrible customer service. Home Depot Saint John owes me 3,600$ due to their merchant system charging my credit cards twice. I notice other people here locally are having the same problem. To the point where their employees are "kicking" customers who are refusing to accept their "its in limbo stage". I instead had to claim a fraudulent charge through my credit card merchant. As a real estate investors, tangling up 3,600$ in credit is a no no. Especially seeing this issues could really hurt those with bad credit as this would most likely show the customer utilized more than 30% of their credit. Really ticked off.
Good prices and service.
We were looking for a certain kind of light and I knew from previous experiences to look for Mr. Pace and he would find exactly what we needed. Excellent service.
Really like the curbside pick up! Have used many times and get great customer service each time.
It's HD
Associate are so helpful..Thank you guys. Nicely Organized..
Ok
I had to pick up some garage doors that I had ordered online and I was super impressed with the staff. Extremely helpful and friendly service, including helping load the materials with me.
We shop here a lot. Staff very helpful.
Got what I needed quickly. Staff was friendly and helpful.
Love it! Very friendly, clean, and well laid out
No customer service Didn't find what I was looking for
Welcomed me on the way in . He showed where to get what I went there for . But when o got to the cashier station to get out my order from a cage , she skipped over me twice Should be a line or signage so people know who is waiting
Helpful staff
Always have what I need when I need it they could stock some more Milwaukie packout accessories like the new drawers
Kitchen designer was quite thorough and very helpful
Ordered an instock item online for pick up instore Halifax location, left the house to go pick up the following day, had an email stating the order had been cancelled with no reason given to why. No problem ordered the same item from a different store Dartmouth, a much further drive. Called the store before hand to confirm te item was in stock and they stated there was one showing in stock. Left to go pick up said item, again 10 minutes out item was cancelled and out of stock, even though it was confirmed in stock in the earlier phone call. What is the point of having online ordering, both times clearly stated item was in stock only to be cancelled before collection. I wonder whether Home Depot will refund the best part of $500 as quickly as they cancelled my order !! I think not !! Disgusted with whole service or the lack of service and organisation. I only gave it one star to post and it doesnt allow zero stars!!
Terrible customer service. Told me I had used a drill that was never out of the box. Had to call head office to get anywhere. Don't expect help. Wouldn't even make eye contact.
Better than Rona.....
Friendly staff, products usually available fast service.
The home Depot is large and a little hard to navigate. Fortunately we happen to find the clothing rack we where looking for fairly quick. It was expensive but it looks nice, was very easy to put together. Haven't taken it apart yet but fingers crossed.
Don't waste your time trying to order something for curbside pick-up if you're looking to get anything done. Placed an order at 5:30am for just 2 painting sponges and got my email that my order was ready at 7:45pm, 15 minutes before the store closed. Also still waited a half hour outside the store for them to bring out my order. Even outside of the lockdown this store is a joke. You're much better off calling Home Hardware, products are just as good and they don't mind giving you 20 seconds to answer your question. Also they are more than happy to get what you need and sit it aside almost immediately. I tried calling Home Depot to ask them if they would do the same but they never feel like answering their phone
Good they had what I needed and good price.
(Translated) Always excellent service (Original) Toujours un excellent service
Business like, need to look for staff
I wanted to return two doors that I hadn't even picked up yet and was told I could not return them online or over the phone. I drove to the store with my receipt and waited for 30 minutes while the girl played with her computer. I was then told one of the doors was already returned and I would not receive my money for ten business days. It took THREE staff members to "help" me. No apology for being slow. Waste of my time I will never purchase anything from this place again.
Once again superior customer service at SSM store. I was in the fastener aisle trying to figure out what I needed for a small DIY project Juan Carlos walked up,asked a few questions and and I was soon on my way with the right items. I would have made a mistake without his advice. Noticing what I had in the cart he said “You don’t need this” There’s a better way to do the job”. Carpentry is my hobby. I took it up just recently and am still learning the basics Advice from knowledgeable people like John Carlos is invaluable. Peter
(Translated) Very good service (Original) Très bon service
I love shopping here!
reasonable selection but lots of "ya this is universal will fit...MOST TYPES...but i always run into ya...no....wont fit t yours...." if you need specilic plumbing stuff try debruins"
Bought my appliances from Orville at Home Depot .....awesome customer service! Very helpful and helped me thought the whole process....! Thanks!????????
It's your typical big box store. Service is hit or miss, usually good though. It's best to know what your looking for before going in. The tool rental department is great as well. The selection of products is good.
Good place. Large selection
I purchased one of the floor model stoves. Went to pick it up and Matt noticed A big dent in the side with other support Raeley Andrew and many other associates Came to the rescue. Found a similar panel Quickly changed it out. Down to lumber and loaded it with Doug and another associate. What can I say but the best service I have had in a long time . Quick and efficient. Thks everyone
Great staff and product selection.
Rented a van, super helpful staff. In and out quick. Thanks Evan. Will definitely use the rental services again.
(Translated) Quality products (Original) Produits de qualités
Not well organized, especially now with this covid 19 oround us, I would rather drive down to Niagara falls to Lowe's, much better service better product , better quality, and most of all well organized.
Always disappointed with service the right hand doesn't know what the left is doing ...floor associates are ALL grumpy. Hate prices at lowes but I'll keep going …
Staff was eager to help and knew where the things I want.
over priced for many items and staff not overly helpful
The manager Malind Patel was very un professional. As a customer he treated very badly and took half hour to solve the issue or concern i had. Will never do business again. Lowes is far more better and friendly staff.
The lady in Plumbing was awesome she explained everything
On line service is nonexistent, and I called the 1 800 phone # and got transferred 4 times, all I needed was a price for a heat pump , that Home Depot carries , I’ll go elsewhere .
Outstanding service, everything I needed in stock.
Staff pointed me out to what I thought would work, but I couldn't get a camera to see, just a picture of it A lock box for a thermostat worked
(Translated) Good service (Original) Bon service
(Translated) They have a very large inventory, there are more choices than other hardware stores. The wood inventory is inside so it makes dry wood and more beautiful. (Original) Ils ont un très gros inventaire, on trouve plus de choix que d'autres quincailleries. L'inventaire de bois est à l'intérieur alors ça fait du bois sec et plus beau.
Very rarely is there helpful staff there but they got good stuff at good prices
Was happy with my experience over all
It's home depot what can you say.
They are very helpful at this location. Whenever you ask they will help you out. Their return policy is also fantastic.
As allways good service
Great selection of merchandise and helpful staff.
The people at Home Depot were very welcoming. Told me who I should see for my oven. Unfortunately, they don't carry the parts that I needed but gave me the names of some businesses that might carry the gasket I needed. Everyone was friendly and helpful. I will be back shopping there.
It's home Depot. Who doesn't love home Depot?
Pulled in for curbside pickup. ONLY car doing pick up right now. Texted the number and answered all questions and then proceeded to wait 25 min. Nothing. Called inside and the girl finally answered after 10 minutes of ringing and when I told her she yelled to someone "there's a curbside pickup" and then hung up on me. Someone finally came outside to my car to get my info. No uniform or nametag. He finally brought out my order 40 min after I got here with no offer for anything. Very horrible customer service doing curbside pick up here
I ran into Home Depot to purchase a suet block for a bird feeder as I felt it was offered at a great price and had a nice surprise in learning that good got better when the suet block was offered in a cost savings bundle. I not only saved money but my time in being able to help the birds. Thank you for caring!
Staff helpful and know there products. Good appliance sales now and then.
1½hour wait for a tool that on sale. Says they have some. Could not find. Would not sell display. Would not give raincheck. Says i can pay for now but i would have to wait for them to find it. The one guy just talked down to me the whole time.
One of the better Home Depots I've seen, always staff there looking to help you and good recommendations on top of that. Employees at this store have gone over and above to settle any issue, uncharted territory for big box stores. Ottawa stores on the other hand could learn a few things from Cornwall.
Great selection and knowledgeable staff
Great and friendly service. Helped me to find what I was looking for right away, shortly after entering the store. Love it.
(Translated) Always unparalleled service. The staff are always willing to help us. WELL DONE. (Original) Toujours un service hors pairs. Le personnel se propose toujours a vouloir nous aider. BRAVO.
Always a good selection
Always pleasant and helpful staff. Much appreciated. Thanks.
Check outs are slow. Price gouging is in full effect.
It only gave me option for one star. I would not even rate it negative 3. Ordered siding they called me to pick it up. Drive to store they can't find product. They will find it and deliver two days later I get complete botched order. After having to pay crew to do nothing because of errors finally get hold of someone to fix issue. Week later siding shows up as I type this. I'm out 100$ for crew home Depot is now the Canadian Tire of hardware stores. Unbelievable
Worst Experience ever!! I ordered a fridge online and on the day it was supposed to be delivered...apparently the order never went through even though I got a confirmation email with a delivery date. I spent TWO hours going on a wild goose chase for this fridge needing it that day, being transferred from person to person with no one having a clue how to fix the issue. There only suggestion was to reorder and wait another week....kinda of hard to do when you need a fridge and you've already spent that time waiting. They were not helpful at all. Such poor customer service.
I bought 3 general electronic appliances because of delivery date. I wanted Samsung but ordered G E because of delivery date was early ,thousands spent just to get call they can not deliver on time I could have received Samsung in that time frame ,they are not able to deliver ,not trustworthy company once they have your cash buy small and local, big store, all the computer scheduling mmeans nothong.one
I go to home Depot almost every day for work and my own homes building needs. They don't stock everything you will need but they cover most of the bases well
nice staff. knowledgeable
(Translated) Good place for everything you need for renovation. And for the house. Curtains, household appliances. Carpet etc. (Original) Bon endroit pou tout ce qu'on a besoin pour la rénovation. Et pour la maison. Rideaux, electro-ménager. Tapis etc.
Good service
Martha in appliances is one of THE BEST sale professionals I have ever had the pleasure of dealing with. She was super knowledgeable, HONEST, and to the point. She made a major purchase seamless and easy. We will now go out of our way to bring our future business to her. Absolutely seek her out if you are making a major purchase or doing a renovation - she's a true gem!
Has a great variety of products
Decent selection. I've found some of the staff to be very knowledgeable but 9/10 don't know where anything is or what there talking about!
Went into store to purchase a few items. Get to cash and only self self check out open. Put my stuff back and walked out. Went to Canadian Tire and got my stuff. I'll go to home hardware or Canadian Tire for my stuff.
Lacks selection
Awesome service from Kevin in the appliance section at the St.Catharines store ... really helped us choose the stove best suited for us!! Very informative...thanks so much!!
Second cuts were what we needed. We got what we needed and were very happy.
Brought a broken Husky socket. Asked for an exchange since it has lifetime warranty. The manager went and brought me a new one.
Horrible online service
Always someone to help you find what you need
I purchased a Rubbermaid storage bench for our patio cushions; my wife and I tried to put it together un-successfully however I called Sidney Craig at Home Depot; Within an hour he had a staff member , Stephen Peacock come to our home to examine the purchase; in shot order, they were able to assemble this THANK YOU Sidney and Stephen. My faith in Home Depot has been restored.
Great service
Great service in the paint department and awesome cashier! In and out in about 15 minutes with my mixed paint!
Good selection and prices plus helpful staff
Great paint staff
Very friendly and helpful staff.
Went here Sunday May 24/20 looking to buy an 8' x 12' Patio Mat we had seen online and showed as plenty in stock at this store. The COVID-19 mandated queue outside the Garden Centre entrance had about 20 people in line, so we joined the end. First thing we noticed was that staff retrieving carts from the parking lot were just lining them up for re-use WITHOUT ANY cleaning or disinfecting. Once we got into the Garden Centre (without a cart), we asked about patio mats. We were told they had some small round ones in the Garden Centre but the larger ones were in the main store which was NOT ACCESSIBLE from the Garden Centre. The staff member told us there was a large sign outside indicating that the entrance we had used was for the Garden Centre ONLY. We found the sign in question completely block by an illegally parked Home Depot Panel Van on the Sidewalk !! So, we queue again at the Contractor's Entrance with 16 or so other people. When we get in (BTW, the returning carts at this entrance WERE being disinfected and wiped down) we asked about Outdoor Mats/Rugs and were directed to Flooring. There were NONE there. Eventually we left disgusted by the whole operation.