Avoid this company for this reason: their values are poor, and where there are poor values, there will surely be poor service. Here's the story:
Last year Advantage treated our backyard for yellow jackets after an infestation was found - nasty little buggers. Everything went fine.
This year the yellow jackets came back - so we called Advantage again. They came out and treated, but the yellow jackets were back again within two weeks.
This is where problems started. We called and they said it would be five days before another technician could come back out.
First problem, if you're fixing a problem that is a result of initial faulty service, why should we wait five days?
Second problem - after waiting the five days, the technician just left a note saying that he couldn't find any yellow jackets... there were literally dozens of them at all times around the pool fence.
We call back, and they agree to send him back out when we're home to show him in two days time - okay fine. He shows up, and I point out all of the yellow jackets flying around. He says no problem, and sprays a dust into the area where he sees them all.
No yellow jackets for a few days then bam, they're back!
I call again and speak with the assistant company manager, Tom.
Biggest problem: Tom tells me that since the fence is more than 10ft. from my home that they are not licensed to treat the issue. I am baffled. I asked that if this is the case, why did they agree to a contract to provide the service?
So - you illegally took my money and illegally performed a service, and when it didn't work out - you played the "outside the scope of our business license" card. That's a failure on so many levels of professionalism I don't even know how to react.
Tom agreed that he'd be refunding my money - not that it helps with the swarms of yellow jackets threatening to sting my toddler - thanks Tom! I appreciate the lack of concern for the safety of my family after your company agreed to help us.
Please refund our money from last year as well - since you performed an illegal unlicensed service at that time too.