Reviews of Poulin's (Pest Control)

Teresa Boettcher

Great technician, terrible administrative staff!!! Had a guy come remove a wasp nest, he was awesome, we paid cash at the door when the job was done. 6 months later get a phone call from the administrative staff telling us we have an outstanding bill they’re going to send to collections. I explain I paid at the door and don’t hear from them for another month. Get another call saying I owe them money from a “new” administrative staff person. Clearly high turnover is a problem, resulting in poor paper trails. Too bad the technician was great, I would have recommended them on that, but then clearly administration is a problem so I’ll never use them again after this experience.

fuad

This Is the worst place i have ever been too, They Just want to keep coming back and make more money, They are USELESS

Brent Carson

Have a "Pocket Gopher" issue out here in Springbank and the little critter is making quite a mess of my backyard. Kim who took my call really knew her stuff, was great to deal with and were able to send a tech out the same day. James (the tech dude) was terrific, very helpful explaining the situation and went on with the job. So far so good, excellent service.

Renate A

RESOLVED THE PROBLEM, and will use them again if needed - but was shocked when the bill included $273 travel costs, and I live within the city from which I got the service. It is unheard of to me that one pays for the travel costs of a service to get from their place of business to a customer's house!

J More

The lines of your bed go to the floor and there they will remain, some electrical parts will remain without returning to their position. What they move will not return to its position. I was controlling more pests with commercial insecticides and without having a bad time when I returned to my place

Jarett Schneider

Excellent experience! We went to the Calgary Alberta location. There was some confusion with my father in laws ID, so he was having some trouble buying the bulk rat poisen. However, they were able to sort it quickly and efficiently! Keep it up guys. Will go back for sure if I ever needs to get rid of some critters. 5 stars. Great experience.

Front Desk

I have tried calling but no one answers the numbers I can access

KC

If possible would give this pest control service 0 stars. They start of as nice people and tell you all these wonderful things you want to hear. Once you hire them it is a completely different ball game! They are complete scams. Definitely 110% do not recommend them at all. You’re better off finding a different company or doing pest control on your own!!

Darren Hutchinson

great vetenerian doctor

Adam Comeau

Expensive I find but they have some of the more difficult items to find for pest control.

Shelby Pabustan

We had a infestation of bed bugs, there were two treatments, the first one they informed us that we were not to return for 6 hours and because of our kids 24 hours, when you walked into our home you could smell the pesticide they sprayed so we knew the first treatment around the baseboards was completed, but none of our furniture was sprayed, so after 2 weeks our second treatment was supposed to happen and I entered the home and smelled no pesticide and nothing was rearranged and when I called the receptionist informed me that the pesticide has no smell, which it did the first time, and the bed bugs are still around. Poor quality work

Marilyn Feeg

I phoned them to give me a $ Quote on mice deterrents for my home. They have Not returned my call.

Polly Pratt

Don't use Poulins if you are taking the day off work to be there for them. They won't be there for you I had phoned a few days in advance to book a technician to come out to our place to get rid of wasps & was told the technician would come between 1 & 5 pm on Tuesday April 2, 2019. I was also informed that he would call me an half hour ahead of time to let me know of his arrival time. Today my husband & I made sure we were home after 12 noon & we stayed here the rest of the day. Not hearing from anyone I phoned Poulins at 4:20 & was advised by the person on the phone that either she or the technician would call. I had explained just what I've written, confirmed my address & asked if they needed my phone # to which the woman said "it's in the system." I waited another hour plus & no word from Poulins so I called back and left a message to cancel my request. I am very disappointed that no one bothered to call me at anytime especially after I made the call at 4:20. Even then the person I spoke with didn't bother to apologize or clarify anything at all; she could have easily said their was a mixup, delay, whatever & assured me of another visit. I have concluded that Poulins just doesn't care. I also warn anyone who is taking time off work to be there for Poulins that they won't be there for you. Don't waste your day off for these people; there are plenty of other companies who will happy to do business with you.

Brent Doverspike

These guys are great. And great service very knowledgeable

Joe Lecourtois

Great service

Barb B

They were wonderful. My problem was solved.

Christopher Partridge

good job

bob kizlyk

real helpful.

cindy ruhl

They have good advice on how to solve my pest problems.

Brian Lee

I called in and placed a request for a service call. I spoke to a second person to confirm. On the day of the appointment they did not show up. When I called to find out what happened they had no record of the call and were condescending and rude. Shame.