Reviews of Scientific Pest Control (Pest Control)

Alicia Smith

Disappointing customer service When I called to book our service I asked about the 2 pricing offers published on the website 1) they would beat any competitor quote by 10% and 2) $25 off any wasp service. I asked about the first and was told that they were not honouring this at present and cited something about COVID and staff availability despite the fact that I had a written lower quote from a competitor. The customer service agent asked if the company had come out to see the wasp nest before offering the quote and questioned how they could quote something without seeing it and said that when he tech came out they would view the nest and determine the cost to deal with our wasp nest UP TO $250. They honoured the $25 off. This was frustrating but as they were able to offer same day service I booked. I was told the technician would call when they were available. I heard nothing all day but received a call at 8:15 pm from customer service (who, to her credit, was calling after hours from home) to say that the computer system had trouble with our address and was not showing up for the technician accurately in their system. When I asked why he didn’t phone I was told his phone had died and that he had no way of contacting me or the office to let anyone know that he would not be coming to our house. I sat home waiting all day for nothing. The customer service agent offered a time slot the next day between 10 am and 12 pm. When the technician had not arrived by 12:30 I called to see if they were still coming. Customer service indicated that again there was an issue with our address in their system and that rather than calling me the technician had guessed what my address was and had driven to another part of the city and would be there within an hour. Again, I suggested that the tech should have called but this was not acknowledged. I asked about compensation for the inconvenience of the no show yesterday and the tech being late today both without a phone call and was told that as I was given the advertised $25 off wasp service promotion there was no room for further discount in acknowledgement of the significant missteps on the part of the company. I expressed that the advertised price was irrelevant to the lack of accountability and poor experience with the no show yesterday and lateness and lack of communication today but was effectively told that the tech’s had done ‘everything in their power’ and that ‘unfortunate circumstances (the tech was apparently unable to call because they didn’t have a phone charger and their phone had died yesterday, no idea why no call today) were not something that they would compensate for. I was stuck in a hard place because I needed our wasps dealt with right away and did not have the time or availability to call around for another company so went ahead with them. When the tech arrived he told me he was not the tech that was meant to come this morning or yesterday and that he thus could not speak to any of the confusion with the address (for the record we have never had a service provider or delivery person have a hard time find our house EVER and live in the inner city on a grid system style, numbered streets community). I showed the tech where the wasps were coming and going. He glanced at it and pulled out his payment machine and charged me $250 (no thorough assessment of the site) so seemingly the ‘up to’ $250 is simply ‘always $250'. Before posting this review I indicated to the customer service agent that I would write a review reflecting my frustrations and offered an opportunity to remedy the situation but the agent continued to indicate there was nothing more that could have been done. Should the company wish to speak further about my concerns and we find resolution I will post an update. It's rare to have customer service this unapologetic. I am just hoping the wasps are gone because I don't trust this company to stand by their work after this experience.

Jimmy Molt

Stay away and hire professionals. These guys never got rid of our bedbugs the first time and now they will not honor their guarantee.

Sean Mcphee

Scam! they get your credit card on file for an inspection and then charge your credit card for services weeks later.

Polly Mac

Thought it was bed bugs, booked a bed bug treatment. They came and realized after the inspection that it was carpet beetles in our beds instead. Great thing was they were able to just do the treatment for the carpet beetles right away.