I'm on the 4th floor of an apartment. My experience started with flies (not fruit flies) but I got rid of those with a sweet soup of Apple cider vineagar and a bit of dishsoap. Next incident I had a mouse!!! My first experience with pestforce. I had some mouse traps put in, another visit was sealing up the water heating pipes with some kind of caulking as I had already stuffed the holes with steel wool. The technician who came to see me a few times was a nice Asain man and I'm sorry I don't remember his name. He was always friendly, informative and would engage in a friendly conversation. He would ask if he could step on certain furniture if required. I really enjoyed his visits. So no mice except that one mouse BUT my next incident was ack! COCKROACHES!! I've lived here for almost 5 years and never had a problem in the apartment I lived in on the floor below me. So, again, this wonderful technician returns and provides traps all over the place. Again, enjoyed his visit and provided me with his next return date. Just a week ago, I had a notice that my apt was getting a chemical treatment as I would call in to the mngt office stating I've caught another bug. (Mainly in my cutlery drawer). A technician by the name of Sunny arrived at 11am. I had called their office to see if the technician would come early as I had to be out for at least 6 hours plus I had a cat. The lady who answered the phone, ( pleasant and polite) said he'll be there by 11 and so he was. He explained to me what he was going to do, answered all my questions/concerns and away he went to treating my place. It's a 1 bdrm apartment and only took 10 minutes! He also checked the maintenance room beside me. Overall, (so far) my experience with Pest Force has been 5 stars! Thank you!!