Hi there! My name is Crystal Calbert - I live near Kapuskasing, Ontario -Kapuskasing is our local Pet Value store .... I’m just writing to say a great big thank you to all the staff that works there as they all do an amazing job but I would like to especially thank one of your employees whose name is Julie Lebel. She went above and beyond every time we’ve been in but today she was just amazing with her treatment if our new puppy who is 3 months old and still getting her confidence up in new places and spaces. Julie was so encouraging to our girl “Hera” and took time out of her busy day to help us get her comfortable in the wash bay as she was a bit nervous in there with all the new smells - we hope to one day be able to bring in Hera to have a bath and Julie’s help was instrumental in setting a good foundation of positive experience for our puppy. Being able to bring my puppy into this store has always been a great experience! Hera is a Cane Corso, although she is only 3 months old now she will grow to be quite a big girl and having people like Julie provide her with such positive experiences will undoubtedly help her to continue to grow into a well balanced adult in the future! So I just wanted to say thank you for always encouraging your staff to be so “pet friendly “. Experiences like these stay with a dog for life and your employees are gems ! Kindest Regards, Crystal Calbert