Reviews of Home Hardware Building Centre - Whitehorse (Painter)

Nikolai Paterak

Perhaps the worst and most condescending customer service in the territory. Impressively terrible. You would think working in a lumber yard was a red seal trade with the attitude they have there.

C lewis

All you're home needs

Murray Lundberg

Life in the bush. High prices, limited selection, and few staff members who are knowlegeable about their products.

Carol Danielson

They never answer the phone, or return a call when you leave a message!!! There isn't even a choice for "Customer Service" on the phone choices, when all you get is an automated answering service!! GRRRRR!!!! Very frustrating when you are calling long distance from out of town!

Bob Lavendar

staff is great here, prices are not always the best, actually they are quite expensive compared to e.g. Canadian tire. 5 stars for the staff, 4 for the selection, price gets one and a half star :-)

Jenifer Davidson

Only option in town on a lot of things

Éric LU

Convient but not cost effective

Yukon Built

Wanted to buy a $1400 smoker. Only had the display model. No discount for the public fondling it. Was told not many people touch them.... asked to order one and was told that I would have to pay shipping to the store so pay even more for an item they sell to everyone else for reg price. Prob easier to buy direct they said. Oh well I guess they dont like money. Kinda thought that's how they stay in buisness tho.....

Kai Miller

It's a little pricey but it's a legit hardware box store, which is valuable here. Also the main in-town consumer lumber yard.

Andrea vandenHoek

I love shopping at the store. Everyone is always friendly and helpful.

Susan Pearse

I called and a real person answered the phone and lucky for me it was Jen in appliances. Jen went above and beyond to help me with my situation and the end result was a total success! Thank you for all your help! You are awesome and Home Hardware is lucky to have you as an employee.

marlon

Awsome place

Gary Adams

Lots of choices and great helpful staff

Tim Czarkowski

Had ladies night apparently and wouldn't let me in even though I was in dire need of something as I'm from Florida and headed west.

Maude and Chris Madden

Great service. Super happy about my new vanity and lights.

Traolach Ó Murchú

I can't help but wonder if the people who left bad reviews for Whitehorse Home Hardware were on acid or something. This place has fantastic customer service and an incredible ability to remain stocked up. The staff in the store and lumber yard are knowledgeable and always willing to share information and advice. They're also very friendly. I'm often looking after our kids and can go here any time I like with those kids and even my dog in tow. I never leave this store with an unanswered question or unfulfilled shopping list. I can't say enough good things about this place and the people there.

Ryan Pageau

I drop $10,000 a month here. And i only buy a few things.

alex farwell-schamber

Excellent service with messenger so far - very handy for folks out of town.

Gregory Shaw

Decent selection. Decor items are a bit pricy

Tammi Johnson

Unique finds in the home decor section... my favorite place!!

Chris Lloyd

I've had nothing but good service at this store. Shop here all the time.

Morris George

I would like to compliment Home Hardware Whitehorse regarding a recent experience where I actually received a return phone call from a salesperson concerning an item I was in search of. I had visited the store on several occasions looking for one style/colour of cabinet hinge that was out of stock. I then phoned the store to see when their order of this item would be in. The salesperson took my name, etc and then actually followed up with a return phone call advising me of a backorder, suggested, then took my order and contact information to phone me when the item arrived. Unfortunately I wish the store would use their limited space to carry more hardware and less household supplies.

Emma-lee Burns

Good friendly service

Rajput Ravindra singh

Hi, Is there any way to reach you for Accounts Job? I tried to reach you on the given number but no response...

Leslie Gonder

Bought 2 outside steel doors one left hand one right request white doors we didn't pick them up right away but paid for them. We picked the up 2 days later of course we weren't able to see them but we were shown a door in side which was white. When we arrived home to unload them we noticed that the colours were not the same they are of different stock. When we phoned to complain they said they weren't painted that we would have to paint them but no comment on the differences. Very misleading sales person this person we talked to actually laughed at us.

Phil Rowat

Hate shopping here. Terrible service.

Dan

I’m always surprised at how dispassionate and poor the service is here...very seriously crude stuff. To the child working in hardware, please stop doing customer service!

Julianne Anderson

We had the pleasure of working with Tracy Oakden in the flooring department. We had decided to do a tiling project and no idea where to start or what to purchase. Tracy was very knowledgeable about the tiles and required tools. We had chosen a tile that needed a wet-saw and she kindly lent us her personal saw. She gave us step by step instructions from using the tile saw to adhesive to grout. We had gone back a few days later and she had taken the time to see how everything was going and answer a few more questions. It was a great experience and I highly recommend anyone going to the flooring department to talk to Tracy.

Randy Phillips

Great place

Joel Campbell

Great, well organized hardware store. New decor options are nice. Staff are friendly and helpful.

Boo Smith

I have never had such poor customer service by such a rude, condescending, unknowledgeable employee of any business! I had a few questions about toxic ingredients in certain paints as I want to keep my family safe from any chemicals I feel are unsafe to be in my home. I spoke to an Asian guy named Jason (he sports an unkept "foo-man-chu" style of goatee) and he actually laughed in my face, could not answer any of my questions and when he did "attempt" to answer my questions, he was rude and condescending. I was so irritated by my experience, I asked another employee for Jason's last name so I could complain about the proper individual, then I went home and got on my computer to Google him to ensure the information I was given was correct. Well I didn't expect to find what I found. After googling "Jason Witteman, Whitehorse" I was appalled by what I found and I knew with certainty I found the right guy because even his photo was attached to the article I read! WOW!! Home Hardware, you may want to adjust your recruiting processes to a higher level of screening! This guy is not good for any business! You've lost my business for sure by having criminals in your midst! PLEASE AVOID THIS EMPLOYEE!!

keith johnson

Complete hardware and lumber chain, have all departments of housing plus garden section

Geoff Hann

No customer service. Rude service. High prices.

Robin Urquhart

Friendly and knowlegeable.

Jason Olver

Yard staff are frequently unseen. When they are seen they seem to have the motivation of a retired factory worker. Staff inside try to he helpful but often unknowledgeable about different products or store procedure. This location may be able to accommodate the personal handy man for basic projects but is in no way a professional's first choice for product.

Esther Worthington

They need a new system for people calling. Not many people answer. Which is frustrating I'm super busy but out of town but a number of people I'm working with need some parts. In store is great when I'm in town...

Team Torres

A big thanks to Scott for taking a quick action on my request and exceeding my expectation by making a follow up phone call. He made sure customers are taken cared of.

Lucas Henderson

Good

Bert Chestnut

Was helped by a clerk who was willing to hunt for what I need, instead of making a suggestion of something that would make do. Appreciated.

Patrick He Bear

Great selection , great prices , convenient location , really helpful staff in the store and in the wood yard. Love this store and would recommend it to anyone .

KAREN LAMPI

I agree with I guess they just do not want our money. First call into inquire re; Pellet Stove, the employee told me they only carried Wood stoves, not true. I was told it would take a week, it took well over that. I have called 3 times trying to pay so that I can have someone pick it up. There was no one to pick up phone yesterday I guess, when calling other departments they transfer me to who I just could not get through to......man frustrating.

Timothy Colwell

A good variety of household items and building supplies. The store has a great selection of paint and knowledgable staff.