Reviews of Performance Collision & Restyling (Painter)

Emily Purcha

I brought my car in for repairs to Performance Collision Feb 28th 2019. I had great service when I first arrive from Jenny and wonderful follow up from Jessica. Unfortunately, the parts needed for my car were on back order and they had to keep my car for a month. My insurance company extended the rental car once, after a ton of run around and exceptions. Understanding how frustrated I was with the whole situation, Jessica continued to follow up with my insurance company on my behalf. When my insurance coverage refused to extend my rental car any farther, Jessica and Jenny looked at getting my a loaner car from my dealership. Luckily, they were able to put a rush on my repairs and I never had to pay out of pocket for my rental car. They knew how frustrated I was with the whole situation and ensured that they did everything they could to get me back in my car as soon as possible. I definitely appreciated all their help and updates!

M Wigglesworth

When my brand new car was in an accident, I knew that I had to take it to the best place for repair. I already trust the Performance name for the highest quality service and customer satisfaction, so sending my car there was an automatic response. I have never had a collision with another vehicle before, so I was unsure as to how it would turn out. My expectations were definitely exceeded. My brand new car is exactly as it was before the accident. The amount of communication I received was excellent and I always felt like I was in the loop as to the progress that was being made. After driving my car again for few days, I can honestly say that I made the right choice in choosing Performance. Thank you for giving me back my brand new Sonata!

Jonathan Cocklin

Great service, friendly staff...nice to see capable people that execute flawlessly. I will be back...

Jasper Zawadzki

Lovely service and excellent staff. Brought here after an unfortunate fender bender to the rear of my station wagon. Hopefully won't be back, but make this shop your first choice.

Lorne Tontegode

GREAT experience with the General Manager John. I had my hood repaired and after picking up the truck three days later I noticed my dash cam was disconnected. I spoke with John about this and this guy epitomized a professional, customer focused response. When I explained my concern that I was driving for a few days without a dash cam, and was disappointed I wasn't advised, he understood totally. John even went on to explain that he appreciated me communicating it with them and they were changing their procedures to ensure this didn't happen again. He explained that they would put a piece of tape on the cord so it was obvious when doing final inspection. This would also highlight to the customer if it slipped through their inspection and correction. Such a wonderful relief to get this sort of interaction with a body shop (I've dealt with a few) and to have him reflect a continuous improvement attitude. Well done!

Trevor Dunscombe

John and his team repaired my motorcycle. Had me back on the road quickly. Great service and value. A real pleasure to deal with.

LT Smash

Great customer service. They repaired my car a year ago after an accident and just recently a clip came loose and need to be replaced. They remember me by my first name and my car. They replaced the clip right away and gave my car a bath. They were all just so friendly and helpful. I couldn't of asked for better customer service!

Tamara Plugers

I just want to say THANK YOU for the wonderful job you did on the warranty work on our RAV! It is Blizzard Pearl and we know that it is a difficult colour to match, but you guys got it pretty well spot on! Thanks for the time and effort you put in for that!

Bad Cake

Mark and Jenny were very professional and attentive to me and my situation - they absolutely made a very trying situation easier to handle. Management on site was great. I was pleased with every aspect of their service and would highly recommend them.

Andrew Kulakowsky

I've been dealing with both Swav & John for many years, these guys are true professionals. They are extremely knowledgeable, and the quality of work is top notch. Always willing to help when your stuck in a jam! 5 stars all the way!!!

Christine Beaudoin

Great service!!!

Don Sawyer

Given the circumstances, a body shop visit is rarely pleasant, but Performance makes it as painless as possible. From the front office staff to the technicians, this is a thoroughly professional operation. I was treated well from beginning to end -- the estimate was prompt and thorough, the work completed as promised, the costs fully explained (including a call about an unexpected part requirement), and the quality of the work itself was excellent.

Hardy Weinberg

Along with the team at St Catherine's Performance BMW, I could not be happier with the quality of professional service and willingness to go above and beyond that was demonstrated by this group. I had a trunk scratch on a certified pre owned vehicle and this group provided exceptional quality and fixed the scratch to like new. They went out of their way to full repaint the trunk when many others would use touch up paint. Extremely pleased and will definitely return. Thanks also to John the GM and Krista at front desk for excellent service.

Jansin Ozkur

Top quality workmanship, approved by many luxury vehicle brands, highly recommended. Ask for Jenny Parsons for an exceptional customer service!

cedric small

Great service great people !!!

Marevev Herroski

I got both my mercedes painted an fixed here, excellent work prompt service i would absolutly come back here Thank you

Teflon121

Great people

Rhonda Perelli

My Torrent needed Front Passenger Side Repair. Krista was Very Patient! with me while being completely Professional in her manner. The "Email Lady" ???? MaryAnn, provided updates as needed, therefore saving me from having to bother Krista with phone calls. To the Team in the Shop .. You Rock! Car looks good. I would recommend Performance Collision & Restyling for your Repair needs. Thank you sooo much ???? Rhonda Perelli

Patrick Flanagan

Took them a week to paint one panel - what should have been a two or three day job. When I picked up the car I pointed out something that had been broken while the car was in their possession. Their rep essentially called me a liar and refused to do anything about the damage. My advice is to go elsewhere or if you have to use them make sure you photograph your vehicle because they can't be trusted.

Winky Dee

Great service, great finish!

THC Variety

Gave me an amazing estimate, thank you soooooo much.

Dinah Wray

I've had a few unfortunate scenarios, and Performance Collision has met my needs perfectly every time...above and beyond as well. I definitely recommend their service expertise....they really listen to your expectations.

penny fitzpatrick

I have never dealt with a business that has such courtesy, friendly and kind staff as Performance Collision. I had a set of unfortunate circumstances with my vehicle which led to quite abit of stress. The staff here, specifically Jenny, couldn’t have been more understanding and lovely. She Is not only professional at what she does but adds a personal touch and made my experience much easier to endure. Thankyou Jenny and Performance Collision for all you do to show your customers how important we are to you.

UpCycle Canada

They always do great quality work!

Mike Egan

I can’t recommend taking your car to to Swav enough. You are never quite prepared for an accident, its really just an inconvenience in life. However, Swav and his team really turns this into a smooth experience at every turn. We’re all busy running around and I was legitimately worried about being able to maintain my schedule . . . Swav took care of it all. I don’t usually write these reviews, but felt the need to thank him publicly for all of his help.

Matt Kimmett

Professional and friendly service. Had a portion of my front bumper repaired after it got hit and scratched up by another vehicle. Got my car back looking exactly the way it looked before. They also handled setting up the rental car for me and made the entire process very easy and stress free.

Mr Aristotle

We were treated amazing by the Team at Performance Collision. We were hit by a drunk driver and the feeling of frustration and helplessness is over whelming. Thank goodness for Jen and the rest of the team who went out of their way to ease our pain. Can not say enough about the way we were treated and how fabulous our Santafe runs now. Thank you Todd Glancie

Eldean Ivri

I was there to do a warranty repair, as VW offers a 10 year warranty for rust. Performance Collision does one of the best paint work in the province. They do quality work!

CrossBorder Express

Very professional, place of business

Ann-Marie Zammit

I want to thank the staff and the expert technicians who repaired my Santa Fe back to its original glory. They worked diligently to ensure my needs were met. I am grateful for their expertise and great customer service. Special thanks to Jessica W for her exceptional customer service.

Jeffrey Schrompf

Fantastic job! So happy. Thank you Jenny & John. You guys are the best. Thank you

R Adams

I took my 8 month old Caravan to Performance Collision after my wife was rear-ended. Although they were not in my Insurance company's 'network' I felt like taking it to a shop under the "Performance" umbrella was the smart way to go. Robin (the first smiling face you meet at the front door) immediately put me at ease already having everything ready and the rental company on their way to pick me up. Robin has a level of professional customer service that 99% of the service industry should strive to achieve. I authorized them to do the work and was gone to get my rental, no muss, no fuss...EXACTLY how it should be! The next time I heard from Performance was when my car was complete. I went to pick it up and there it was gleaming (in the rain). The damage had been repaired and it had been cleaned inside and out. I drove away happy. I thought everything was perfect until the next day (Good Friday) when it was sunny out. I noticed that the bumper was a bit sparklier than then rest of the car. I phoned Monday to tell them and they made a note in my file and asked me to come in when I could. I brought the van back in Tuesday morning and Robin went to get John Scetta. John came out with me, inspected the bumper. Went in and got the painter so that they could see the areas for improvement and simply asked when they could make it right. There were no arguments, there were no excuses. There was only a less then 100% satisfied customer and the opportunity to make it better. I left the van with them. I got a call that it was ready at about 3:30pm and went to pick it up. The paint and 'glitter' were 100% matched to the body of the Van. Now John had told me earlier that because the bumper was plastic and the rest of the van metal that they often don't match (right out of the lot) and he was right. I looked at my front bumper and it was not a 100% colour match to the body. At the end of the day my rear bumper *IS* a colour match to the body so Performance Collision actually returned my van to me in a better state then when I bought it brand new. This was a bit of a long review but when you see extraordinary service you shouldn't skimp on the detail. Thank you Robin, John and the rest of the Performance Collision staff!

TJ Jacques

Very Bad Experience, Unprofessional with a major lack of respect for the customer! They will only try to please the insurance company. There is a disconnect with the internal management and communication. I notified Performance Collision & Restyling of some previous work “they had done”. then they completed half the job and said the car had not been repaired properly previously. I felt very pressured to accept an unfinished job. The estimate and job was not completed correctly! I would not recommend them. I feel Ripped off and will be getting the job completed somewhere else. Caveat Emptor "Let the buyer beware"!

Michael Salib

I had the pleasure of coming here again and Krista was so welcoming and her customer service was absolutely amazing. Cesar the mechanic did amazing work and went above and beyond to make sure i was taken care off. Kd the pain specialist went out of her way to make sure the paint was a perfect colour match and that I got the exact colour i wanted. Thanks again for another amazing experience!

Don A

SWEV is the man, I had an unfortunate keying done to my car and he made the repaid process very amooth, helped me out on price as much as he could, most professional job i couldve hoped for. Extremely accommodating and helpful. Thank you so much, now i know where to go if I ever need body work done again and so do U!

Jay s

Accommodating and reasonably priced to have the work done properly

Pat Kirk

I am extremely well pleased with the care given to me when my car was repaired. Greg, Jessica and the receptionist always took time to help and to answer my questions. They took time to check the car and made me feel like family. I am a senior so sometimes i need extra help which they offered. And a wonderful surprise when i picked up the car was the fact they even took time and did light detailing. Ty for the best experience. I am so pleased.

Chris Broadley

Unbelievable work done. We had an unusual situation with an insurance payout but the manager John went the extra mile and took amazing care of us. The quality of the work is outstanding we are beyond happy with the repairs done to our vehicle. We will definitely recommend your shop to others in need of professional work. Thanks for a job well done!!!

Matthew Guthrie

My car was in a medium sized accident and I thought it would take forever to fix but they got my car in and out in a matter of 3 weeks and I couldn't tell that it was hit

Lisa Clemmensen

Jenny was fantastic! She went above and beyond in taking care of my daughter's car. I would definitely recommend her to help you with any needs you have.

Jon Veeneman

Over inflated repair costs on insurance jobs, they dented and dropped glue over my car while in their care, and were rude. This was my insurance companies preferred vendor which I’m convincing them to remove as such. Poor quality work, would never take my vehicle back again. If you like your vehicle, do not bring it here.

VICTORIA BRZOZOWSKI

Very friendly and honest service, which can be hard to find. Highly recommended

Michael Halowski

Gracious, friendly and attentive service; well managed.

Jenna Wade

Having been my first accident, I was unsure of where to even start. My Jeep dealership recommended Performance Collision & Restyling, and from the moment I called for information I knew that I had made the right choice. Robyn answered all of my questions attentively and friendly, as well as took care of everything for me with the insurance company (who seemed to be moving at their own pace until she called them). The team that fixed my car did an amazing job and when I had a minor concern a few days after picking my car up, John ameliorated the issue immediately. John is an amazing manager that keeps the atmosphere of the business very friendly and professional. An added bonus, while I was overseas, Robyn kept me updated on the progress of my car as requested. A huge thank you to the whole team for taking great care of "Jax" the Jeep :)

Mario Hundertajlo

The repairs were done to a high standard. However the timescale and price were very out of line.

P Doughty

A huge thank you and kudos go out to John and his expert team at Performance Collision & Restyling this morning! Their quick work and attention to detail brought the paint finish on my vehicle back to perfection following the ravages of spray paint vandalism. They made a very stressful situation right and I can't thank them enough. I highly recommend their services.

Ron Matsu

Our van was rear ended and sustained quite a bit of damage to the rear hatch, both quarter panels, bumper and hitch. We received a complete listing of all parts and labour before the go ahead from the insurance company. We were kept informed every week as parts came in and the van was repaired accordingly. Yes it did take approximately 4 weeks but considering the damage and the COVID -19 restrictions we were pleased with the time lapse. We were very pleased with the van and when a sharp sound and "grinding" noise developed when opening the power hatch I made an appointment to have a look. The next day after the call I came in, they took the van right into the shop and back out with the problem resolved within 30 minutes. We have been impressed by the workmanship exhibited and the customer service exhibited by Jessica and all of the representatives at Performance Collision.

Lynn Lawless

We would like to Thank Performance Collision & Restyling for the Soccer Balls that were given out during the World Cup. They were covered with the Flags from every Country in this amazing competition. What a Great Addition to the World Cup. Thank You also to MaryAnne. Sincerely, The Lawless Family and Friends

ivan k

Very professional , i dealt with Jessica and she was so helpful throughout the whole process , she made the experience so much better, plus they did an amazing job fixing the car, it looks like new, and it was faster then expected

Nyla Coletto

Great folks, have supported me and my family several times over the years, most recently with navigating the insurance process with a recovered stolen vehicle...incredibly helpful and supportive through the whole process! Also, they do top notch body work, they have done the paint on a few of our cars now for small dents and dings, and it's always perfect!

Lynne Martin

We were referred to Performance Collision following a moter vehicle accident on December 29,2017 . We received exceptional service from Jenny , Jessica and all of the staff . We are very grateful . The staff at Performance Collision were courteous and efficient . We would highly recommend them . Christopher and Lynne Martin

Cosmo Condina

Stay away from this dealership. I took my 2017 Mercedes to get fixed. When it was ready for pick up the cars steering wheel would not go up and down and there were deep scratches and a huge chip out of the paint on an area that was never damaged. After pointing this out to them they basically told me it was always there and that they wouldn't be responsible for any damages. I would never ever go back!!! They also told me they are the only body shop who can work on Mercedes in the Niagara area. Which is also a lie. Very disheartening that a company can treat a customer like this.

Myrna Smith

Great service and friendly staff!

MJ Robinson

Our car was rear-ended at a stoplight and sustained a significant amount of damage to the rear quarter panel and all technologies associated with it. We are in Hamilton and we opted to select our own repair facility instead of going with our insurance company's preferred list of shops. The team at Performance Collision and Restyling were absolutely amazing to deal with throughout the post-accident process. They went above and beyond in helping me deal with our insurance company (car was only 7 months old) to make sure the car was returned to original condition. We picked it up yesterday and the car looks and feels like it was just driven off the lot again. Customer service is a lost art in many places - John, Jessica, Jenny and their team took customer service to a whole new level. I never had to prompt for repair status on my vehicle as Jessica sent me update emails at every step of the process. Everything about our experience with the company was beyond expectations. Should you be in the need of collision repair services I would highly recommend you take the time to reach out to the team at Performance.

Tammy Jacobsen

These are the most friendly and helpful people. From the front reception to technicians. They fixed my scuffed bumper in minutes and for no charge !

janet Berry

Wow! patched up our Lexus so we could return to the US, and did it in a matter of minutes. Really professional.

Shannon Basque

Thank you so much to Greg Forbes for assisting me when I brought in my Santa Fe in due to it being hit with a door from another vehicle leaving paint residue and scratches. Greg took a few minutes of his time and buffed it out by hand making my suv look like nothing had happened, can’t thank you enough for your great customer service!

Jason “Fletch” Fletch

I came in recently to have my ground effect spoiler looked at and had unbelievable, kind and professional service from Danny, Suave and Krista. I would definitely refer them to anyone that needs any type of bodywork. Terri Fletcher

danielle snoeks

Everyone working here is fantastic! My car got repaired easily and without hassle. They explained the process and had all the specifics handled for me so it was as simple as possible. Great ladies at the front, Krista and Mary Ann, thanks for sharing a laugh and some great convo during these wild times! Stay safe and thanks again :)

Rita Ventresca

I wanted to thank Mark B., Physical Damage Analyst for his great service last week. He was very understanding of my situation and had some minor scratches on my vehicle buffed off, free of charge! The are not many places that will do anything for free. I really appreciate his great service and professionalism. Also, I am very happy with the purchase of my Hyundai. The Hyundai family really does take care of it’s customers.

Wesam beek Alkhataybeh

Lovely customer service! Just realized the guy who took care of me and checked my car during a snow storm was the manager! Good looking John you’re the best!

Steve Zeliznak

Brought my 2010 in for rust warranty work. Very happy with the work. Staff very good. Wish upper management would bring people back. Workers look stressed and overwhelmed. Th car was not done on time but it was worth the wait. Done very good. Car was cleaner inside and out better than new. I would come back again. Please more workers. Thx

Larry Wright

Last summer my new car was involved in an accident and Performance Collision repaired my car to "like new" condition. Recently, in another incident, the paint on the front hood of the car was damaged. I decided to take the car back to Performance because I was so pleased with their previous work. I dropped by the shop, the Manager looked at the damage and said he thought they could fix it. He drove the car into the shop and had it repaired right away. The hood came out looking "like new" again and there was no charge for the repair. Thank you Performance!

Lee Waite

Completely professional staff. Took the time to explain the repairs and provided emails to keep me up to date on the progress. The end result was having my vehicle restored to showroom condition. They exceeded my expectations. Hope never to need a body shop again, but if I do, they will be my first phone call!

Alyssa B

Jenny and Jessica were both amazing, and very patient. They answered every question I had and kept me informed the entire time.

ToddShann G (Tpshlf66)

John Scetta of Performance Collision & Restyling is absolutely a stand up guy and a gentleman. He is knowledgeable, personable, and provides unbelievable customer service. He went above and beyond for myself and my wife when my wife's new Elantra sustained damage because it was vandalized and egged. His thoroughness and attention to detail is second to none. He took what was a horrible couple of days for us, and turned it around by showing us that there are still businesses out there that care for people. No matter what damage your car has sustained, John and his crew will take care of you like you are family, and will make sure that you are satisfied with your experience. We are Performance customers for life now! Todd and Shannon Gegieckas

susan mace

The level of service I experienced was amazing. From the beginning, with the appraisal to completion, Jenny P. took the time to ensure that I was taken care of at every contact with Performance Collision. My repairs were unusual and Jenny P. took a professional and personal interest in the situation. The technician repaired a broken part saving me $1400. in unnecessary replacement parts! Where do you get this level of service these days! Most repair shops would install a $1400 replacement rather than make the effort to repair the existing part. I highly recommend Performance Collision. I am more than completely satisfied with my experience at Performance. I hope you will give them a try! S.M

Bradley Burns

Just received my car back from Performance Collusion and the team there did an awesome job with my car. Repairs were great and the customer service was amazing. I was provided updates every few days from their friendly customer service team.

Paul Byrne

Excellent service from drop off to collection. Informed of progress throughout and they dealt directly with the insurance company saving me loads of hassle. The workmanship is spot on car feels like new again. Thank you!

Stefan Foodie

"Your workers reflect the company and work ethic." In this case you have an employee driving well over 65 km/h in a 50 km/h, going through red lights near Ontario Street, and swering between traffic during rush hour (0800) near school zones and children. Black Hyundai Sonata driver. Police may follow up. For a Collision REPAIR shop employee I'd say this person needs a big reprimanding.

Janet Warkentin

Had a great experience here! Car was fixed with detail and in a timely matter. Worked with insurance company to handle all details without problem. But most impressed was friendly and exceptional service from front office workers; Krista and Mary Ann! They were top notch! Thank you for all your help!!

Ryan Millar

Received great help an feedback from krista and John.

Alisha Rempkens

Performance collision and restyling were beyond amazing. Jenny and the team made sure that not only my vehicle was fixed and taken care of but my own peace of mind as well. They went above and beyond fixing my Jeep with outstanding customer service. Jenny let me know every step of the way when updates were being made and let me know if there were any price changes. My vehicle was fixed a head of schedule and completed in spectacular condition! I would absolutely recommend this place to everyone. I don’t have a negative thing to say about this establishment. If you need any repairs I wouldn’t go anywhere else in St. Catharines. Thank you performance collision and restyling!

Cheryl Garceau

Jessica and Jenny were professional, accommodating and most of all available to help us through what could have been a more stressful time. The constant communication was invaluable. I would absolutely recommend this facility.

John Magill

I met with Swav for an estimate. I had a small finicky problem that required a custom solution. Swav and one of his tech servicemen presented me with a few solutions and we decided on one. I scheduled a visit and the work was completed faster than originally discussed and the cost was extremely reasonable !! Thank you Swav!

Remy A

The staff at Performance Collision were extremely professional and polite. The front staff was courteous, polite and helpful. I was frequently updated on my vehicle and any questions I had were promptly answered. I would 100% take my car back to Performance Collision again. Thank you John, Swav and the rest of the staff the working for Performance Collision.

Mr. Chris

This is the second time my van had to visit "the hospital" because two dimwits crashed me, front and back. But the guys and gals at Performance Collision were totally professional and did a great job -- not just in the repairs, but the thorough cleaning of the vehicle when the hard work was done. A very pleasant experience.

Stephanie Mussari

Excellent service from start to finish. Having been my first accident I was unsure of the process and who to trust with repair to my vehicle. I couldn't have made a better decision in taking my car here! All staff were knowledgable and friendly and cared about the quality of service they were providing. Great job, great service and quality work on my car!

Spencer Turpin

Performance Collision took over my repair claim on my 2016 Subaru STi and brought my car back to show room condition. they updated myself along the way, and communicated all the repairs that needed to happen to. After going to Performance Collision I wont go anywhere else, customer service and quality of service are top shelf and one of best in the area.

Angela Van Kralingen

They did an amazing job and kept us continually updated on the progress. The staff is very friendly too. We would definitely recommend this shop.

JOHN SCETTA

BMW certified, Mercedes Benz certified, Lexus Toyota Certified, and Audi VW certified

Desmond Sequeira

Excellent reception at the office. Very special thanks to Mary Ann, Jessica and Jenny for great patience, going the extra mile or....more, at a time when I was quite vulnerable. The service work itself was excellent too. Because of the circumstances, I am especially thankful that the final cost was in sync with the preliminary estimate - Desmond

Krystle Smith

This collision center was quick to get me in a rental to check the underlying damages. They were persistent with the insurance company to get approval. Very professional. And the job was done to an impeccable standard in no time!

Phil Aiello

I want to thank the Performance Group especially Kathleen Giroux for her great service for guiding me to John Scetta and his excellent staff to restore the shine of my 2015 Santa Fe from minor scratches. Very great work and great customer service. Thank you.

Tom Beasley

Thank you to the wonderful staff at Performance Collision for the professionalism and the attention to detail on my vehicle. It was above and beyond what I have come to expect while dealing with repair shops over the years. Top notch on their behalf. Swav Peitras was an amazing person to work with. He kept me in the loop the entire time and made sure I was satisfied with the final product. Even though my Insurance company (not to be named) said that Performance Collision was not on their preferred list. Which I'm going to call them and tell them that they should add Performance Collision to the preferred list. Taking my vehicle to Performance Collision was the best decision I have made in a long time. If it wasn't for them I still wouldn't have my vehicle back. Definitely going back to them if I ever have an accident again. Knock on wood I don't thought.

L

Best auto body here in niagara. The staff are friendly and helpful

Joanne A

Performance collision went above and beyond to make sure that we were satisfied with the repairs they did - when we felt the bumper didn't match the van they took it back and repainted it and it now looks better than what it did when we brought it home from the dealership

Nurse Girly

Amazing experience with GM John. I had a minor incident and damaged the outer taillight on my kona. John assessed it and got a new one installed for me in a very quick manner. He was very kind and professional along with the rest of his team. Highly recommend.

Christine Bluemeke

Never, Never Again!!! ( Beware...This is a LONG rant) I would never subject any person to the level of customer service that we received at our latest visit. 1 week to get parts (for a Dodge product, which falls under the Performance umbrella) and 7 FULL business days to have a rear panel painted on a Ram truck. Red flags should have went up when it took 1 hour give or take, to have an estimate done on our truck. Once again, there was a small dent and some surface scratches at the rear of the bed in the truck and some scuffs on the wheel rim. We were told by the estimator that they would try to have our vehicle done within 5 days so that we wouldn't be without a second vehicle for too long. (I work out of town and my husband had to arrange for rides to and from work). The truck was dropped off Sunday evening so that the vehicle was there and ready for Monday morning. On Wednesday, my husband contacted our estimator and inquired the progress of the work. Thursday he received a response The email states.... "Your vehicle is still moving through production, unfortunately it is still difficult to say when the vehicle will be completed. We are trying our absolute best to have it completed as soon as possible, if you don't hear from me tomorrow I will touch base with you Monday." Friday... No call. We sent an email as to our displeasure with the service (NOTE: we were invoiced for 20.3 hours of billable labour) and the lack communication. Monday... No response to the email sent Friday Tuesday... No response to the email. HOWEVER we received a phone call at 2:50 IN THE AFTERNOON to say our vehicle was ready. Absolutely no foresight to check the status of the vehicle and call earlier in the day so that arrangements could be made to pick up the vehicle. The receptionist was informed that the vehicle would be picked up the following morning at 10:30. Wednesday... when I came into the facility, AT 10:30am, I was told that the estimators were in a meeting. "Would you mind waiting?" We JUST waited 7 FULL BUSINESS days for this to be done and you were informed that I would be in at 10:30am.... OF COURSE I MIND WAITING AS I HAD ALREADY MISSED WORK THAT MORNING Then came the excuses: 1) When questioned on the delay of the parts: "Well, it is a new vehicle and it takes longer for parts" UMMMM the vehicle is a year old. 2) When questioned on the timeliness of the service (20.3 Hours of Work) and the lack of communication... "I'm not sure what your expectations were" WELL, if wishing for a response to an email was one of the expectations, then there is a serious disconnect. Personally, I think that the center takes on WAY TOO much work and cannot delegate and/or expedite the tasks at hand. On a side note: My mom, who had required work to her vehicle as well, was quoted that the centre would need her vehicle for 2 weeks to have her work completed and that wasn't including waiting for parts. She politely declined. She found another collision centre where they estimated her work, ordered parts and had the work done within one week. The Performance Group as a whole will NEVER see another cent from us.

Jill Oakes

Amazing customer service - the manager personally came outside to assist us and went above and beyond to help us - recommend highly!

Andrews Moses

First off, they delivered the car 2 weeks late, no communication while they had the car. decided to put after market parts without our confirmation. When I got the car simple things were not done right. I went again and they fixed it. Because they delayed the insurance company would not pay rental car for the last week. The lady said she will call and update us about the rental after she talks to the insurance company. However, they decided to let the rental car company charge us for the last week. If you are considering going to fix your car there don’t waste your time. Took them 6 weeks to fix our car and they dint care to communicate.

Len

Great service from MaryAnn in getting everything set up and thanks to Krista for her assistance when I picked the car up with windshield repaired.

Glen

Had the shop clean and buff my 2015 ram which had extensive spotting and unnatural blemishing on the paint that I could not get out. Being a black truck you could see everything and it was very disheartening. Somehow they were able to get it clean and the truck looks just as good as the day I bought it. Truly amazing and I'm very impressed by the detailed job they did. The shop was very accommodating and easy to deal with. Thanks for taking care of me and I will not hesitate to recommend you.

Scott Mansbridge

Great experience with friendly helpful advice!

Run Ryan

Had items on quote that didnt need to be there, didnt attach rear bumper on missing clips scratching bumper with trunk lid during quoting process and said if I provided a plastic non painted valence that just snaps in myself instead of buying theirs they wouldnt warranty the whole repair body/paint work etc. I went to another place, paid less and was looked after with a nice repair including fixing the damage they left me with. Don't waste your time.

Alex Barrington

My vehicle was brought in for repairs after being rear-ended. The estimate and booking process was quick and painless, the quality of the repair is excellent (you can’t tell that the vehicle has had any repairs done, looks completely like it did from manufacturing), and the staff are courteous and professional. I can’t imagine taking my vehicles anywhere else if I need any future repair work. Thank you all so much! Great experience!

Rob Panunto

Top notch service very professional very organized top quality work with a smile highly recommended!!!

Lisa Valiquette

We thank John Scetta and his team at Performance Collision. They went above and beyond with repairing our car. Very personal, professional, and efficient. Highly recommend this automotive repair shop for all your needs.