If I could go lower than 1 I would. I won a gift certificate at a golf tournament, and while I admit, I attempted to cash it in near the end of it's expiry( May 1, expired June 1), they agreed to honor it, despite the fact I finally was seen in October.
I did everything they asked, supplied pictures (twice) after the originals were lost, gave them my address (twice) after they said it was never put in their system. The 2 guys who showed up to paint, where drywallers by trade. They were nice and all, but 2 guys couldn't finish a 12x10 bedroom in 8 hours. At 2:30, after being there for 6 of a scheduled 8 hours, they told me they were out of paint. The paint I used (and paid for in advance) came from their suggested supplier (who was excellent, and I'll use again!).
I went to purchase more paint, brought it back to my house, only to be told that "I've exceeded the value of the gift certificate ($500 dollars) because 2 men put in 16 hours worth of work (for a total value of $1024 (based on $64/hour x 2 painters, the quote I was given over the phone). That was fine. I said if it's going to take a second day, please provide me a quote to finish my accent wall. (The 3 other walls were completed to my satisfaction. They neglected to paint my built in book shelves, or my closet doors, against my wishes).
The quote to complete the 1 final wall (accent, 3 coats, 2 painters was $680!!) If you take into account the original quoted value $1024+$680, the cost of the entire room would be $1704. Ridiculous!! You would think for $500 you'd get an entire room done, or if 2 "painters" put in 16 hours of work, they'd be able to complete a 12x10 room. My general sense from the start was that they never wanted to really truly honor the gift certificate in the first place. I wouldn't recommend Major Decorating to anyone!