My experience with Cayuga Landscape Company has not been good and I’m hoping it will end soon. It started last year when I called to hire them to seed part of the lawn, put in a new garden and refresh another garden. The landscape architect told me many times that they did not need my business and at one point admitted he had forgotten me (should’ve taken that as a hint, right?). He was having some health issues but good ideas initially so we moved ahead, slowly. When I would call with concerns about the progress of the job I would be put through to that same person and finally they moved ahead with the actual work. It seemed rushed, but the lawn looked okay and the new garden was nice. The garden that I wanted refreshed was just wrong – the wrong plan, the wrong plants (and it turned out actually the wrong garden, someone got what I wanted and I got what he wanted).
Okay, so there was a problem and I called them to try to address it. I got excuses, guilt (because the landscape architect did truly have serious health issues) and a promise that they have a 1 year guarantee so I could call if there were issues this year. There are (the grass is patchy, most of the plants they put in one of the gardens did not come back) and I have called them. Over three weeks later (14 months from the start of everything) I am still waiting for a call back.
So, don’t bother to call them – they don’t need your business, they don’t do a good job and they don’t honor their guarantee.