Reviews of Best Buy (Painter)

Chan Roul

Clean and fast service

Jé LB

(Translated) According to me Best Buy is called to make as a future shop if 5 years and less it changes categorically their mentality. It is practically cheaper to buy online than to go to a store not only because they have almost never in stock what they say they have, but more than we have the same price without even moving and that to indulge at home. Only tank to shop online as well shop elsewhere especially on Amazon because most of the time the prices are a lot cheaper so what's the point of this kind of store these days if the only reason people are still moving in store in person it is to see and test the items before buying them. And if they are to order them online, why move then ??? (Original) Selon moi Best Buy est appelé à faire comme futur shop si 5 ans en moins qu'il change catégoriquement leur mentalité. Il est pratiquement plus avantageux d'acheter en ligne que de se rendre en magasin non seulement car le fait qu'ils ont pratiquement jamais en stock ce qu'ils affichent avoir mais en plus que nous avons le même prix sans même nous déplacer et que se livrer chez soi. Seulement tank à magasiner en ligne aussi bien magasiner ailleurs en particulier sur Amazon parce que la plupart du temps les prix sont beaucoup moins chers donc à quoi sert ce genre de magasin de nos jours si la seule raison pour laquelle les gens se déplacent encore en magasin en personne c'est pour voir et tester les articles avant de les acheter. Et s'ils sont pour les commander en ligne, pourquoi se déplacer alors ???

potatochip

It is Hard to review places like this, your are likely to have a different experience every time, having said that I have had several negative experiences with the staff. I like coming to this store to check out gadgets or tv's that I will order from Amazon. Do not buy cables or adapters from here they are way overpriced just order online unless it's a emergency.

Alpha Ousmane Barry

(Translated) The worst service I have received in my entire Best Buy shopping experience. This store does not follow Best Buy's pricing policies. I made the wrong choice to go to the Gatineau store when I could go to Apple to buy my computer. After purchasing my computer, I returned to the store for price protection seen at Apple. The person in customer service was not receptive to my problem. I asked him to pass me the manager of customer service who did not even want to listen to me to understand my situation. He just repeated the same arrogance and the same behavior as his colleague towards me. Following this service received at the store, I wrote a complaint to the customer service of the head office. They answered me after 3 days. They submitted my complaint to the store who should call me back. I haven't heard from the store since February 12th. I hope the Best Buy managers who are concerned about their customer satisfaction will contact me to resolve my issue. I don't plan on going back to the Best Buy store with this terrible experience of February 10th. (Original) Le pire service que j'ai reçu de toute mon expérience de magasinage chez Best Buy. Ce magasin ne respecte pas les politiques de prix de la compagnie Best Buy. J'ai fait le mauvaise choix d'aller au magasin de Gatineau alors que je pouvais aller chez Apple pour l'achat de mon ordi. Après l'achat de mon ordi, je suis retourné au magasin pour une protection de prix vue chez Apple. La personne au service à la clientèle n'était pas réceptive à mon problème. Je lui demandé de me passer le gérant du service à la clientèle qui n'a même pas voulu m'écouter pour comprendre ma situation. Il a juste répété la même arrogance et le même comportment que son collègue à mon égard. Suite à ce service reçu au magasin, j'ai écris une plainte au service à clientèle du bureau chef. Ils m'ont repondu au bout de 3 jours. Ils ont soumis ma plainte au magasin qui devrait me rappeler. Je suis sans nouvelle du magasin depuis le 12 février. J'espère que les responsables de Best Buy qui sont soucieux de la satisfaction de leur client vont me contacter pour regler mon problème. Je ne compte pas retourner dans le magasin Best Buy avec cette très mauvaise expérience du 10 février.

François-Michel Brière

Hit and miss advice. Can't return computer parts if opened.

Guy Vaillancourt

Cooollll

Jay Baker

Not the best selection of PC hardware.

David Parker

DO NOT USE THEIR DELIVERY!! Don't be fooled by the low price. Items were damaged. 3 months with no replacements and no one will call back with a solution or time-frame. I ordered a full kitchen and washer & dryer in May. The foam was ripped off the dishwasher. The door was bent on the oven. The dryer was installed incorrectly. It is now August with zero help. no replacements and worst of all no one has yet to call back after numerous calls to tell me what is going to be done. I call every two weeks and every single time I'm told it will be escalated and someone will call back. Never happens. We had to purchase a toaster oven just so we can bake food.

Ian Thomson

If sourcing from the web site, call store to make sure they have it in stock

Bernard Gauthier

Have great experience with the staff the price are great

Elie Pierre-Louis

Sometimes its hard to find a specialist to help out.. But good products and easy return when necessary

Andrew Levere

Great customer service but allot 8f items are online order only.

ThunderPenguin

Friendly staff.

Francis Lord

Good general experience with the staff over there.

Pam Marr

They were helpful

Ben Lortie

Fantastic customer service, felt like royalty as they escorted to to exactly what I was looking for as soon as I walked in the door.

Darwin Burns

I would have given it 3 stars if the staff member that helped me knew what he was doing half the time. I believe he was probably new and not familiar with things, but still afraid to ask for assistance. It was a VIP sale day so I assumed there would (or should) be more staff. Little was in stock and my purchase was the last on the shelf... Well, it wasn't on the shelf as I reserved it ahead of time. There are better locations, and I relay the prior reviewed who commented "I miss Future Shop", as I do too.

Antony Bellerive-Cossette

(Translated) My review is for the store as such, not the BestBuy chain. The arrangement of products and displays could be better. Products for sale are often out of stock. Several employees seem to have no idea what they are doing or have no product information. The people who manage this store should follow the example on Merivale in Ottawa which is much better. (Original) Mon review est pour le magasin en tant que tel, pas la chaine BestBuy. La disposition des produits et présentoirs pourrais être mieux. Les produits en ventes sont souvent en ruptures de stock. Plusieurs employés semblent avoir aucune idée de ce qu'il font ou ont pas d'information sur les produits. Les personnes qui gèrent ce magasin devraient prendre exemple sur celui sur Merivale a Ottawa qui est beaucoup mieux.

Caroline Trépanier

(Translated) When you need advice, where do employees hide ??? I had to ask for help from a client to be able to make a final choice. He is the one who should have received the commission for the sale. …

Yves labelle

(Translated) I bought a Samsung tablet for Christmas to my wife and two days after the tablet froze. I called Gatineau to exchange, they answered me since I spent the 14 days, must call the manufacturer. I took a chance to go to Ottawa at the trainyard store and have it replaced without any hassle. The invoice mentioned, until January 9 for return or exchange. Which means to avoid the Gatineau store for the guarantee, they are incompetent (Original) J'ai acheté une tablette Samsung pour Noël à ma femme et deux jours après la tablette a gelé. J'ai appelé à Gatineau pour echange, ils m'ont répondu vu que j'ai passé le 14 jours, faut que j'appelle le manufacturier. J'ai pris une chance d'aller à Ottawa au magasin de trainyard et il me l'on remplacer sans tracas. La facture mentionnait, jusqu'au 9 janvier pour retour ou échange. Ce qui veut dire éviter le magasin de Gatineau pour la garantie, ils sont incompétent

Gar A

I experience people from customer service is not very accommodating. They ignore you if you wanna ask help or question they will say “we don’t have that” and I notice that maybe because I’m just wearing sandals and shorts and Tshirt in ordinary. But the guy next to me asking same questions they bring her to the location of the item. That’s very unfair. I hope this will help to inform the management of this Bestbuy

Shaza Bakhos

Bad customer service

Mike Uchawi

Great selection of appliances which is surprising for an Electronic first store. Great customer service in my opinion. The manager even closed his doors 30 minutes late just to make sure I was serviced

Eric Laliberté

Some employees just don't care to help. I asked 2 idle clerks where to find a product and they pointed me to someone else.

CampLife

Jimi was very good. I dont speak much French and he did his best to help me out !

Melanie Malo

My review is based on the Geek Squad department: Pros: They have a membership deal that makes it affordable to repair your tech. Cons: -They’re low staffed which makes line up and repair time long. -They don’t seem to double check their work, or have a supervisor look over their work. Recommendation: -If you have a lot of time to spare and are willing to wait for them to fix their own mistakes, then it’s a good service. Otherwise, it may be best to go somewhere else. -The service they offer is definitely needed and sought after, which is why some investment should be made in supporting and bettering this department. My experience: Every time I go for an update or system repair (this is maybe the 3rd time), I ask them to make sure everything is done in English. I make sure to repeat that to them multiple times, and that they even make a note of it. However, every time I go to pick up the computer after receiving a call that it is ready, I turn it on at their desk to double check their work, and notice that everything was turned to French. Usually I just ask them to fix it and I move on with my life. But my last visit the customer service was so bad, I had to walk away from the desk, or leave the building to cool down cause one of the Geek Squad was getting on my nerves. In my last visit, I spent 2 to 3 hours sitting at their desk, wasting my time, and waiting for them to fix their mistake. And that's fine, people make mistakes, so that's not what tainted my experience there. What bothered me was this Geek Squad rep who kept questioning my need to have everything on my computer in English. He proceeded to repeatedly asking me questions such as: "what do you have against French?" and "why does it bother you so much to have some things in French?" He then said the only way to fix this is to basically erase the computer, but that he doesn't like doing that too much cause it damages the drive. He had to leave, so I asked someone else to erase the computer since that's the only way to fix my problem; the computer was supposed to be ready the next day. the next day I got a call, but they didn't leave a message to I assumed the laptop was ready so I went to pick it up. When I got there the same rep tells me again that he doesn't like to erase computers and asks me again if I'm sure I can't handle having some French on it. Keep in mind that at this point, my computer should have been ready. I ended up requesting to deal with someone else at this point. When I picked my laptop 3 days later I asked to speak to a manager to file a complaint; he wasn't there so I left a message to call me back; never did. At this point, I didn't want to waste any more time on this. To summarise, a simple BIOS update turned into having to wipe a computer, which FYI thank god I had backed up cause they didn't do it properly. It’s disappointing when the staff doesn’t seem to understand why the customer can be frustrated for not receiving the service that they paid for and expected to receive. And it's unfortunate to not see any steps taken to improve customer satisfaction. When a customer asks and pays for a reasonable service, an employee should not question the customer's motivation and create a confrontational environment. However, thank you to this other Geek Squad rep, forgot his name, who ended up saying that the problem is easy to fix and proceeded to helping me no questions asked.

Logan Zimmerman

Worst customer service to date! Waiting to pay for over an hour. Ignored by the staff. Other customers pushed by the staff in front of me. Stop selling at the payment terminal and just take payment. Best Buy Canada needs to reconsider their training and systems. Extremely inefficient. Avoid this place. Go anywhere else...

Mohamed Lamine Toure

Got to buy 5 tablets there and the service was outstanding. Thx

France Cloutier

(Translated) An employee inquired about the need for people online for customer service on January 2. I was directed to the checkout to place my order. I avoided several minutes of waiting. …

Guy Beland

Very good place to find good quality electronics , love the geek squad

Nathan Caro Frechette

Lots of selection. Prices are good. After sale care is so so.

Nancy Flansberry

(Translated) I give a 4 star because I had an excellent service, because of the prices, their guarantees which is often a headache and after sales service make that I take away a star. However, these employees are really very helpful for me. (Original) Je donne un 4 etoiles car j ai eu unnexcellent service , parcontre les prix , leurs garanties qui est souvent un mal de tete et service après vente font que je leurs enlevent une etoile. Parcontre oes employés sont vraiment très serviables pour ma part.

sley kersey

(Translated) The service is bad !! I came across 3 ladies of bad attitudes, they did everything to find the small mistake and prevent my little brother from taking his computer. …

Eric W. Reisinger

I came to our favourite Best Buy Store here in Gatineau with a new iPad Pro looking to purchase a screen protector. I was greeted at the front door with excellent COVID-19 sanitization protocol. I was immediately assisted by a Sales Associate - Thierry whom helped me choose the right screen protector. He immediately asked their Geek Squad technician to install for me. Only a 15min wait and a nominal charge. While waiting, Thierry asked if we had an IPad case. Thierry asked several questions on how we would be using our new iPad and recommended the best case for our needs. We always receive excellent customer service at Best Buy Gatineau and I highly recommend this store and Thierry to any customer.

S K

They have tons of great things for sale. I can spend hours in this store lol

Quan

They don't price match black Friday deals

Daniel Michaud

Good service. Friendly and polite employees.

Unkown

Often out of stock on items. And if you buy a cell remember to record what they say as they do not keep their words. Too bad.

William Barthe

I was looking for headphones in store.. unfortunately they have more options online. However, I was well served.

Stephan Lafrance

Very nice place and good special

Rocky Labonté

Bad staff and quality/price is not good

Cool Que

Store clean and bright. Sometimes though I feel like the staff is in hiding other times it's like will you just go away until I make a decision! Prices are problematic when compared to online purchases. I normally only buy on sale when the price comes inline with the same product online. Their Rewards program is changing, hopefully for the better as it currently is not that great with restrictions and Rewards which are certainly does not give me an incentive to buy there. Reason Rewards points expire. Cannot accumulate to make a worthwhile purchase.

Karine Fournier

(Translated) I bought some appliances because my fridge died on December 26th. I wanted to have the funding. The person at best buy.ca told me that it was not possible online and that I only had to go to the store when it reopened to apply for funding. She told me I had 90 days from the purchase to go to the store and make a payment exchange. Last week I went and they received me telling me that the system did not allow it ... that I had until February 28 to do it. The man in charge even told me that those who had made a purchase in November had until February 28 to make the request while me 6 days later ... Nothing is possible. Last purchase for sure !! I was not asking for a refund only an exchange of payment method ... (Original) J'ai acheté des électroménagers parce que mon frigidaire a rendu l'âme le 26 décembre. Je voulais avoir le financement. La personne à best buy.ca m'a dit que c'était impossible en ligne et que je n'avais qu'à me présenter en magasin lors de la réouverture pour demander le financement. Elle m'a dit que j'avais 90 jours à partir de l'achat pour aller en magasin et faire un échange de paiement. La semaine passée je suis allée et ils m'ont reçu en me disant que le système ne le permettait pas ...que j'avais jusqu'au 28 février pour le faire. L'homme en charge m'a même dit que ceux qui avait fait un achat en novembre avait eu jusqu'au 28 février pour faire la demande alors que moi 6 jours plus tard... Rien n'est possible. Dernier achat pour sûr!! Je ne demandais pas un remboursement seulement un échange de mode de paiement...

Philippe

Getting old

Sid

Tremendous service! Very helpful, found everything I searched for. Been to many Best Buys, this one is tops in service for sure!

Luc Gyre

Love this. Place

Paul Renaud

This store has some serious staff management issues. By that I mean that staff are seemingly not really managed at all. There are often multiple people at the "info" desk (which is itself a little bit of an irony), often there are no cashiers AT ALL, except at the CS desk, which also has to process returns. I have waited for over 30 minutes just to buy a simple product as a result, with a huge lineup. "Managers" walked by and did things without even acknowledging the presence of the lineup, and avoiding eye contact. And with all the people at the info desk, not one knows how to run a cash in case of backlog? That's just poor planning and a waste of resources. Need something a little bit larger, like a coffee maker? Forget it. They are all stocked up above and good luck finding someone to bring it down. I had to climb the ladder myself. In fact, I have to do my own research on products, get the product myself, wait for incredible periods of time to pay... So I simply don't anymore. I buy online, not from their website and I often pay less anyway. If you are going to do brick and mortar, you had better make the experience excellent or really provide products that you can't find anywhere else or at an unbelievable price, or there is just no reason to go into the store anymore. And in the case of this best buy, I just stopped going. The future shop that used to be nearby was so much better, if you can believe it.

Jean-Philippe T.

Seems everything is online now.. The store seems empty of products and Frankly less attracting. Staff is joyful and helpfull.

Va Fluer

Long waiting time, limited/not very competent customer service (every time I go there for an advice, a know more about the product they sell)...Future Shop come back....

Yodaman Solo

I’ve shopped at many Best Buy stores in many different locations. It’s always been the same experience. No issues really ever. I’ve avoided shopping there on Boxing Days because it’s so so busy. ???? it’s always fun shopping here because let’s face it. It’s an adult toy store. ????

Js Boutin

(Translated) The worst customer service in history. Employees never know what they were talking about and the shelves are empty most of the time. The last two times I went there the product I wanted was in stock according to their website but the employees did not know not even what the article was. The director or supervisor got involved just to tell me: Well, if the guys can't find it, we don't have one. So I thank Amazon for having the same products but cheaper. (Original) Le pire service à la clientèle de l'histoire. Les employés ne savent jamais de quoi l'ont parle et les étagères sont vides la plupart du temps.Les deux dernières fois que j'y suis allé le produit que je voulais était en stock d'après leur site web mais les employés ne savaient même pas quel était l'article. Le directeur ou superviseur s'en ai mêlé tout simplement pour me dire: Bah si les gars le trouve pas, on en a pas. Je remercie donc Amazon d'avoir les mêmes produit mais en moin cher.

Yoan Bernard

Ok

Gabryelle Toupin

(Translated) Excellent service, the person was available to help us and answer our questions. We bought a goPro and he mentioned that it was not all MicroSD cards that work. The reason for my 4 is his lack of knowledge about certain questions, but searched his phone to give us the right answer. (Original) Service excellent, la personne était disponible pour nous aider et répondre à nos questions. Nous nous sommes acheté une goPro et il nous a mentionné que ce n'était pas toutes les cartes MicroSD qui fonctionnent. La raison de mon 4 est son manque de connaissance par rapports à certaines questions, mais effectuait des recherches sur son téléphone afin de nous donner la bonne réponse.

Dan007

(Translated) Impossible to be advised in store for several reasons including a blatant lack of advisers on the floor and then their lack of training and product knowledge. There are practically no more electronics sales shops left and If Best Buy does not want to disappear in turn in favor of online shops, it must adjust to the needs of its customers and stand out as much by the quality of the products as by customer service ... which is NOW !!! (Original) Impossible de se faire conseiller en magasin pour plusieurs motifs notomment un manque flagrant de conseillers sur le planché et ensuite leur manque de formation et de connaissances des produits. Il ne reste pratiquement plus de boutiques de ventes d'électroniques et Si Best Buy ne veut pas disparaître à son tour au profit des boutiques en ligne, il doit s'ajuster aux besoins de sa clientèle et se démarquer autant par la qualité des produits que par le service à la clientèle... qui à présent est NUL!!!

Alexandre Clairmont

Price didn't match shelf price, cashier called the manager, the manager was trying to bypass policy and refused I take pictures. The manager "Adama" eventually gave me the price on the shelf after arguing loudly in front of everyone.

Voilà mon avis

(Translated) Lack of staff at the cash desks during peak hours. However, it is easy to get information or help on a product. Besides, the radius of "speakers / sound systems" has really improved over time (much more qualified staff). (Original) Manque de personnel aux caisses lors des heures de pointes. Cependant, il est facile d'avoir de l'information ou de l'aide sur un produit. D'ailleur, le rayon des "hauts parleurs/systèmes de son" c'est vraiment amélioré avec le temps (personnel beaucoup plus qualifié).

Je “Jeth Sooth” Th

Hate that place, bad service in over-all. Never go there

Amos Hayes

Checked stock and reserved online, drove 40min to pick up, no sign of product or reservation. Complete waste of time. Was told "It happens." Fail on all fronts.

Emile Joseph Hurtubise

Very good service

Daniel Laprise

Service could be better if they had more than one person helping with online pickups

Do L

good choices

Cassandra Fehr

Customer service was really good. They didnt pressure me to buy anything but were available to answer my questions. They were also knowledgeable about electronics (explaining the difference with one versus another). They also didnt pressure me to buy extra protection.

Ziautu

Wish the staff knew a bit more about the area they work in but otherwise ok service

Bàlint “Hungarian_Dude” Galgòczi

I went to buy a DVI cable and it was 60$ when on Amazon it's 12-13$ Overpriced,rude employee

marie-jo c

(Translated) As everywhere else you have to know the prices before buying. Do your research before and do not hesitate to return to your research after having been in store before buying. The staff will do the same to advise you. Tablet in hand it reads the information it has found on the net. Ask about the warranty. Few sellers know exactly the return regulations. (Original) Comme partout ailleurs il faut connaître les prix avant de acheter. Faites vos recherches avant et n esitez pas à retourner à vos recherches après avoir été en magasin avant de acheter. Le personnel fera la même chose pour vous conseiller. Tablette à la main il lis les informations qu il a trouver sur le net. Renseignez vous sur la garantie. Les vendeurs sont peu nombreux à savoir exactement les règlements de retour.

Dmitry Lyandres

Great service!!!

Karl Ivall

Cool

J Spallin

Trying to get an employee to help you here is like trying to find a Ph.D. student at a NASCAR rally. The selection sucks and so do the prices. Avoid. Shop online. Anything else but this place. Advantages: they're open 'til 9PM every weekday, a rarity among Gatineau stores.

Edmond Martineau

(Translated) Good choice of electronic devices. The seller who served me did not know the product I was looking for. This is the reason for the 3/5 (Original) Bon choix d'appareils électroniques . Le vendeur qui m'a servi ne connaissait pas le produit que je cherchais. C'est la raison du 3/5

gary stacey

All in one stop for electronics!

Cynthia Eyamie-Rheaume

Service was excellent

Know Thyself

????????

Sherry Jannack

Some stuff is priced well other's way out there

Ray Lacroix

Fun store to be in

Joel Mainville

(Translated) Not able to call the stores, the welcome message hangs up the line. Called to the 1888 number, it transferred me to the store, then it rings and hangs up. Gang of no purpose (Original) Pas capable d'appeler au magasins , le message dacceuil raccroche la ligne au nez . Jappele au numero 1888 , sa me transfert au magasin pus ca sonne et racroche . Gang de sans dessein

Hashim Yousef

The staff are awesome and very helpful

Mamadouba Camara

People are friendly, they give good advice

Cid Summers

Poor service, close to no employees, shelves are empty, I miss Future Shop

Vanessa Bédard

(Translated) I went to Best Buy today and had the chance to do business with Julien in the computer department, he was fantastic! He really went above and beyond my service expectations. A great employee. He made my day! (Original) Je suis allé au Best Buy aujourd'hui et j'ai eu la chance de faire affaire avec Julien dans le département des ordinateurs, il était fantastique! Il est vraiment allé au dela de mes attentes niveau service. Un employé formidable. Il a fait ma journée!

Samantha Bertrand

Packed and no good sales

Larry Aucoin

Good deals. Price match. If you want best deal

Alain Lemay

There are some bargains to be found but do your homework before going.

EmeraldandLionz

Was looking for a certain thing I couldn't find anywhere else. Employee helped right away, went above and beyond to provide it. Excellent service.

s elza

My favourite place when buying electronic gadgets!

Juan Sebastian

Best prices

Erin Tilbert Godin

Yay

Daniel F Paulin

Not impressed with the service!

Stephane Deschenes

Excellent but hard to find customers support in different areas in the store

Charlie Angel

Good service, got what I was looking for.

Simon Forgues

(Translated) Best Buy employees, regardless of the branch, are clearly not connoisseurs of electronics and technologies. These are students who round the end of the month. Point. These are not different from others. A little research online, some reviews and reviews are better and cheaper in web shops. If they made it a point of honor to offer good advice and sell at fair prices, we would probably go more often. They rely on their competition equality policy to inflate their price artificially. (Original) Les employés de Best Buy, et ce, peu importe la succursale, ne sont clairement pas des connaisseurs d'électronique et technologies. Ce sont des étudiants qui arrondissent les fins de mois. Point. Ceux-ci ne sont pas différents des autres. Une petite recherche en ligne, quelques lectures de critiques et on trouve mieux et moins cher dans les boutiques Web. S'ils se faisaient un point d'honneur d'offrir de bons conseils et vendre à prix honnêtes, on irait sans doute plus souvent. Ils s'appuient sur leur politique d'égalité de la compétition pour gonfler artificiellement leur prix.

Martin Chantigny

(Translated) I give a star because I can't give less ... To my surprise, when I opened the box, I noticed that my cell phone was broken. A Gatineau manager came to serve me and inspect the laptop to tell me that I had dropped the computer and that he could do nothing for me, the store manager then came to see me to tell me the same thing with a so arrogant that I will never set foot in this establishment again! Completely contemptuous customer service ... yet, when going to the store on Merivale, the manager listened to me and changed my laptop for a new one without even asking me a question. The store manager in Gatineau did not make any arrangements to keep its customers, or increase sales !!! Sorry for the employees of this branch. (Original) Je donne une étoile car je ne peux en donner moins... À ma grande surprise,en ouvrant la boite,je me suis aperçu que mon portable était brisé. Un gérant de Gatineau est venu me servir et inspecter le portable pour me dire que j' avais échappé l'ordinateur et qu'il pouvait rien faire pour moi,le directeur du magasin est ensuite venu me voir pour me dire la même chose avec une telle arrogance que je ne remettrai jamais les pieds dans cette établissement ! Un service à la clientèle complètement méprisant...pourtant, en allant au magasin sur merivale, le gérant m'a écouté et changer mon portable pour un neuf sans même me posé une question.le directeur de magasin à Gatineau ne s'arrangent aucunement pour garder sa clientèle, ni faire augmenter ses ventes!!! Désolant pour les employés de cette succursale.

Suzie Kovacs

Love it...had to exchange a product for another and the service was excellent!

Al S

I have had a positive experience coming here, had the info i wanted and the return was fast and hasel free

tHuG iLeX

They got special offer on gopro hero 5 less 70$ than other stores

ice-coldbaby 420gaming

good place

Simon Cousineau

Takes so long to have someone open a secured glass door to buy an item. Ridiculous sometimes.

Bronia Sussmann

To expensive.

Caleb St-Denis

Reserved online, got an email saying my "items have been reserved and are waiting at your chosen Best Buy location." Arrived at the Best Buy and was told I needed to wait for a phone call. They weren't even sure what DATE the item would arrive. The employee's response was "well I didn't write the email." *facepalm*

Robin Stanton

Larger variety of phone cases on the website than in store with better pricing. If I'm not gonna get any help might as well have choices.

Jesse Hayes

CSR counter understaffed. Returns take forever, Web pickups cut in front of you, other staff just standing around doing nothing or chit chatting.

Bmw F30

Poor service and most the people don’t know what they are talking abt when u ask them questions about a product

Francisco Braga

Clean, Best Buy prices, not modern like other bestbuys

J Bourassa

Bought screen protector for front and back for my Pixel 6, was charged 2 installation fees one for front and one for the back, which was not supposed to be, because i just learned today the price is for front and back. Mistake 1. Back was installed incorrectly which made my photos blury. Asked for refund for back portion to buy something else. Employee said no refund, but replacement was offered. She also noticed i had been billed for front film and back film seperately and said softly to her colleague that was not supposed to be, so she knew i had been billed twice and did not rectify the problem, which is in my opinion STEALING, if she had been honest and refunded me the double charge all would be good. So they replace it, same problem. So i ask for a manager, he comes over and says he will refund back film because it's one price for both front and back and i should not have been charged for back portion, so first employee knew and said nothing to me. Deceitful if i say so myself. She decided to hide the fact i had been charged twice. So for some 30$ she just caused Best Buy on Maloney the lost of a good paying client. Been a client for like 20 years at least, spent thousands here but because of a dishonest employee, they will not see me or my money anytime soon.

Gustavo Restrepo

Tech experts!

Jean-Michel Cormier

Good local best buy just like the one in ottawa.

Martin Pichette

Sales person could know more about their stuff

Zak Ali Fitness

If I could give a lower rating there I would. The manager they is so rude.

Harley D

The customer service and management at this store are rude, confrontational and would not take back a brand new product that another store took back without a question. Stores like this are going to put Best Buy out of business, leaving Costco and Amazon picking up the scraps. Update Jan 23 2018: This store is a total mess. Half the shelves have been empty for months, before and after Christmas, and they are missing A LOT of products you can find at other Best Buys. It feels like the store is going out of business. Update April 19 2018: I added a few photos of the continuing stock shortage. This store is still a wasteland of empty shelves. Best Buy is supposed to be the bricks and mortar store where you can take home the product you want the moment you pay for it, but half of the things I have bought at this location had to be brought in from other stores.

T. Wong

we always purchase electronic product from here

J.A Francis

Always a good place for your electronic needs

Jeff McMillan

Ok stock levels

Annie St-Laurent

Good

Eric Gauvin

Customer service qas great today

Allan Lehtonen

Quick service friendly

Konstantinos Gerolymatos

Excellent prices and service.

Steven Chen

Went to for an inquiry on a newly released product. I understand that the staff might not familiar with the product. However when I asked if he could help me check if local Best Buy has the product in stock. He simply just told me to call stores instead. Not even bother with checking on the computer.

Marc-André St-Jean

(Translated) Good place for last minute computer gear purchases. (Original) Bonne endroit pour les achats d'objets informatiques de dernière minute.

Salomon Bautista

Fast, bilingual, friendly sales reps

Denis Lecuyer

Worst bestbuy i ever had to deal with...they dont pick up the phone at all...employe hide and laugh...this is truly mediocre! also they close when they want! went at 8 pm today on the door it said open till 9 pm but it was locked

Mike G

(Translated) Selling me a returned or demo laptop thinking I wouldn't do my own check, no thanks I'll go to OTTAWA next time (Original) Me faire vendre un ordinateur portable retourner ou en demo en pensant que je ferais pas ma propre vérification, pas merci j’irai à OTTAWA la prochaine fois

sniperman424

(Translated) Correct store level computer I think Canada computer is better and price level I think it's better to look elsewhere before cars are often more expensive. Customer service level for computers at least almost nobody to help you (Original) Magasin correct niveau ordinateur je pense que Canada computer est mieux et niveau prix je crois que c'est mieux regarder ailleurs avant cars il sont souvent plus cher. Niveau service à la clientèle pour les ordinateurs du moin presque personne pour t'aider

Marc-André Surette

Shelves are almost always empty and clerks aren't very knowledgeable.

Benjamin Bruyere

Good choices of products with a great service. 5fth star would be because some products weren't in stock multiple times.

Martin Knippenberg

Bunch of goofs, liars and no knowledge of anything, they just want to get rid of you

Mathieu Gagnon

Great service but I didn't rate it 5 stars since you need to run a little bit to grab somebody to help you out but once you have somebody working there, they will help you with a smile and get you what you need.

YAKUP ERBAY

Very disappointed with the service at this location! I bought couple TVs (one online and one in store ) I wanted to return one , a staff -coordinator Megan , tried her best to not complete the returning process even though I had my online order numbers, credit card numbers and all documentations.Staff need to be trained(especially Megan) She made very hard to for me to be polite!

D. Darkinian

Went to geeksquad counter to pay and ask for an information on a acer model. Flat told me to look for a blue person. All blue persons were walking around, not necessarily helping someone but whenever i asked for help they were always busy? I waited god knows how long and my patience ran out in the end The store was empty.....bad customer service all over

Adnan Siddiky

Unreasonably expensive. Identical gadgets that you can online are double to triple the price in Bestbuy.

etienne1127

(Translated) They have very good discounts sometimes but a refund policy to be wary. I bought a headphone, I was worn and I found it was unpleasant and uncomfortable on my head. I returned it the same day and I was refused the refund. Like what a headset is like a pair of bobbins. Once unpacked, can not be refunded. How to try it on his head without opening it? Anyway, all for $ 70 to throw in the trash ... Very disappointed with this policy. (Original) Ils ont de très bon rabais parfois mais une politique de remboursement à se méfier. J'avais acheter un casque d'écouteur, je l'es porté et j'ai constater qu'il était désagréable et incomfortable sur ma tête. Je l'es retourné le jour même et on m'a refusé le remboursement. Comme quoi qu'un casque d'écouteur, c'est comme une paire de bobette. Une fois déballer, impossible d'être remboursé. Comment l'essayer sur sa tête sans l'ouvrir ? Enfin bref, tout ça pour 70$ de jeter à la poubelle... Très déçu de cette politique.

MrBobafet11

Really good service

Ginette Roussel

Ok

Clevens Sanon

Good place to shop

Sweet Beauty Boudoir

great customer service, many advisors who will help you, but they will hold your laptop for 2 days after you perchase it, which i did not like.plus they boost prices on computers by selling you extra things by force, i wanted a 300$ laptop and ended up paying 500,18 $, i did not expect the price to go over 450 $ but i neede the laptop so i bought it.

Clement Boissier

Not really impressed by best buy in general but the technicians are really helpful

natoux weisz

useless phone service

Joel de Leseleuc

A bit expensive for my taste and the Geek Squad is helpless.

P. De Civita, MA

the service really is inadequate. If you know exactly what you want and where it is, best place to go. If you need help, good luck! Some folks there do not even know the basics of what they are supposed to be selling.

Puppy Chonkers

Good selection of cameras. Not a lot of specials though

Kia kiani

No matter what you ask nobody can help and answer!

Bruno Patry

Ok

Sebastien Guilbault

I went to Best Buy to purchase the latest home automation accessories and found their selection was plentiful and reasonably priced. The young man who helped me was very polite and knew exactly where the merchandise was in the store. Great service. Overall, it was an enjoyable shopping experience.

Maxime Hupé

It's a best-buy

Lockhart

I have no idea why this is but this company has this dumb idea of having phones and even a phone number to give to their customer but they won’t answer your call no matter which Best Buy YOU CANT REACH ANYONE. They had to order my laptop because they didn’t have it in store ( how can u not have a product that is on sale for Black Friday in store it’s ridiculous) I wasn’t told when it would come so i tried to call them no one answer did a couple of research on google and turns out it’s a thing. They don’t answer phone call despite having a number

Return of the Jaded

Don't bother going there. Staff does not seem to care about customers at all. I waited 15 minutes to be served at the cameras section with no luck. Go to the Future Shop nearby instead.

Luc Frechette

Not a lot of sales reps to serve you.

Andy Dithurbide

Head tec was in asked him if he had UEFI motherboards especially ones that can boot as OEM told me no then asked what it is....I showed him asked if he has any he said no and then found one on the shelf...lack of customer service for sure

Samuel M

Good prices good service

Alexandre Potvin

As a real geek i love just walking into best buy to go see new gadgets and new arrivals.They also have great deals on cell phones !

Dragon Lou

good selection

cd

Nice staff

George C

Great service

Jean-Sébastien Pautet

(Translated) Fewer and fewer choices in the store, empty sections, sellers who know less than buyers, display items (tablets for example) which have not worked for months. I explain to a manager that this is absurd and that it does not give confidence in the product, he tells me that if I buy a product and I don't like it, I can bring it back ... not sure what 'he understood my point ... A few more years and more nobody will go shopping in this kind of place if that doesn't change. Wake up. (Original) De moins en moins de choix en magasin, des sections vides, des vendeurs qui en connaissent moins que les acheteurs, les articles en presentation (tablettes par exemple) qui ne fonctionnent pas depuis des mois. J'explique a un responsable que c'est absurde et que ça ne donne pas confiance dans le produit, il me dit que si j'achète un produit et que je l'aime pas, je peux le ramener... pas sur qu'il ait compris mon point... Encore quelques années et plus personne n'ira magasiner dans ce genre d'endroit si ça change pas. Reveillez vous.

Micah Arseneau

Horrible customer service, needs to work on it very badly. Need to work on the English too.

Shawne m

Great service

Daniel Thivierge

Used to be a great place to buy computer parts. Not anymore:(

Éric Moreau

(Translated) They have good service and their employees are experienced with technology they answered all my questions. The prices are fair compared to Amazon or other retailers. They have good service and their employees are experienced with technology. They answered all of my questions. The prices are fair compared to Amazon or other retailers. (Original) They have good service and their employees are experienced with technology they answered all my questions. The prices are fair compared to Amazon or other retailers. Ils ont un bon service et leurs employés ont de l'expérience avec la technologie. Ils ont répondu à toutes mes questions. Les prix sont équitables par rapport à Amazon ou à d'autres détaillants.

Sami Ahmad

Good service

Jacques D'Aoust

Overpriced and you need to wait for the order to come in

Pierre Beaulieu

Last time I went there, I've not been able to get service

Acintya Virya

I've bought alot from bestbuy. In the past month, I have had several issues with some of my purchases. I know that alot of things are store policies and do the staff just follow what they are being told to do. However, being laughed at behind my back and hearing snarky remarks on the way I look... Are totally not good customer service. Good thing I am not one that takes things to heart. I wouldn't want someone feeling down hearing these things. Sending some love to staff... Cause they really need it. I hope one day you'll grow and lean that you cannot behave like this..

Nadia Beaulne

Great

Patrice Lecuyer

Bought the new Pixel 2 XL. Loving it

Andrew McDonald

Haven't been here often but the last time I was there I had pretty good service. I was a day before the sale started so left planning to return but as was leaving they asked if I found everything, I mentioned I was a day early for the item I wanted. Well Steven said if we had it he would give it to me at the sale price. Sounds great to me! Will return if I need any advice or other electronic items.

Patrick Racine

It's Best Buy, nothing new here.

Capt. Lorenzo Sputnik

Bad customer service. They play games with stock and prices. The website says it’s in stock, you reserve it online, and when you get there, they don’t have stock. Customer service guy hung up on me when I called their 1-800 number. Why can’t I give this company 0 stars? Giving them even one star is wrong.

Emilio MacQuat

Futreshop was better never liked best buy prices are high and it just has a bad feeling when I walk i

motasm amayri

Nice

Shubert Alfred

I'm getting to like this place

Kelsi Mann

Easy returns

Pierre Corbeil

Best Buy us Best Buy

Alexandre De Repentigny

My favourite best buy. Never had an issue returning something, staff is friendly and the place is big.

Universal Will

Had a pro service from the geek squad crew with my new laptop! Thanks fellaz!

Martin fortier

Great place for electronics

Kristina

I told the salesman I wanted airpods and in 5 minutes, I was out the door with my airpods. Quick, effective service.

Jimmy Lefebvre

Pretty good experience... You can find every electronic things you looking for

Jacob King

(Translated) The pandemic has made it extremely difficult for me to visit Best Buy for an exchange due to several factors. Once I went there to make the exchange the customer service agents didn't want to know anything about it and then their supervisor Jim comes over and repeats the same with a patronizing tone. When I told him to tone it down, he basically told me he didn't want to waste twenty minutes explaining that they wouldn't trade the product. I left knowing that this store was not going to help anyone in a situation like this. If you have any issues with this store, good luck they help! Hope you don't have Jim. Their in-store policies are to call their call centers and their call center policies are to go into stores. (Original) La pandémie a rendu extrêmement difficile ma situation de visiter Best Buy pour effectuer un échange en raison de plusieurs facteurs. Une fois que j'y suis allé pour faire l'échange, les agents de service à la clientèle ne voulaient rien savoir à ce sujet, puis leur superviseur Jim vient et répète la même chose avec un ton condescendant. Quand je lui ai dit de baisser le ton, il m'a essentiellement dit qu'il ne voulait pas perdre vingt minutes à expliquer qu'ils n'échangeraient pas le produit. Je suis partis en sachant que ce magasin n’allait pas aider quelqu’un dans une situation de même. Si vous avez des problèmes avec ce magasin, bonne chance qu’ils vous aident! J’espère que vous aurez pas Jim. Leurs politiques en magasin c’est d’appeler leurs centre d’appel et au centre d’appel leurs politiques c’est d’aller en magasins.

Will Mackinnon

Helpful staff.

Linda Fredette

Found everything I needed

Ehsan Attarzadeh

I really like this place. The best price to buy electronics devices

Narvin Debidin

Staff appeared to be upset when I asked for help..... I thought that was their job....

Samuel Thompson

Good place/only place for electronics in Gatineau. Never had a problem yet.

Will Healey

trash, unhappy with services

Sam Cowan

Received great service in English from Cedrik. Ask for him if you're looking for a computer. He's really amazing.

Jessé Gauthier

Service is slow, old products are still priced as brand new, no music for sale in music section, returns take hours for certain products, barely anyone available if you need to ask questions. +1* for their gaming products though...

Marvyn Taylor

Great Service's always ready to help with any question " Love the store lot's stock "

ollie k

I loved the service. They have a great customer service and the best advisers

Ghazal Akbar

The price on shelf is always different from paying. It's been twice that the price on the shelf or stand was less com0are to when I went to pay

Lucky Luc

Typical best buy. Nothing To go crazy about. Lacked client service . i basically sold myself something.

ren pot

(Translated) The service not too famous. These more young people who know nothing. and for pc repair these similar because they follow the tutorial on youtube ... Ci want to buy something you really need ok. my for service do not look for those rotten ones. Do not be fooled and pretend to know nothing. they do not save it anymore what is this object (Original) Le service pas trop fameux . Ces Plus des jeune qui connais riens . et pour les pc reparation ces pareilles parce qu'ils suivre le tutorial sur youtube ...Ci voulez acheter un truc ta vraiment besoin ok . mes pour le service chercher pas ces pourries . Jais fais le con et faire semblant de rien connaître . ils ne le save pas plus a quoi serre cette obj

Charlotte L-T

Quick & professional, really pleasant humour too. All in all a great service, thank you so much!

Talita H

I'm sad at the eighty dollars we spent for them to carry and install the washer and dryer, since we had to reinstall them. Why offer the service? We are new in the city and didn't have anyone to help carry it, so we chose best buy because …

Carlos Alves

Nice place.

Karim

(Translated) Excellent service, the person was available to help us choose a good TV by explaining all the protections and guarantees. (Original) Excellent service, la personne était disponible pour nous aider à choisir une bonne télé en expliquant toutes les protections et garanties.

carl denis

Good

XforceSkywalker

Lots of choice friendly staff

Nicolas Lamarche

Best buy over priced but good quality

DAWMCC

I had to replace a cell phone charger and must have walked around the store 3 times trying to find the section for chargers. Finally I approached an employee to lead me in the right direction. She was extremely helpful. Took me to where the chargers were and even tried out the cord to make sure it was the right fit for my phone.

Michel Jacob

(Translated) I had to go there 3 times to have someone to serve me. I bought a computer. $ 1600 bill and I was told 24 to 48hrs to prepare it. Since I was not called back after 48hrs, I went there. I was told to come back in 2hrs …

Bigs73

I have not had issues with this Best Buy. One of my electronic places I check out regularly.

Shanda Pinpoint

Been going there for the past year or so and customer service is very slow and the people don't acknowledge you when you are in their department. If they're busy with a client for like 30 minutes, they make you stand there and watch them …

Josh HDR01D

Small selection of Blu rays but everything else is good

Jon Fleig

They had the product in stock for a good price. I guess that earns 5 stars these days.

dragosanie

Staff was nice and helpful.

Horiane Bisherera

Best service I've ever had! Awesome team

Thenu Kirupa

On may 12th me and my partner arranged for delivery of a washer and dryer in Gatineau. We both called into best buys automated system separately and we both were informed that the delivery would take place between 1050am and 150pm. After waiting around all day for the unit to arrive we decided to call and make sure they were still coming only to be informed that our delivery window was between 3-6. Best buy then contacted us to see how the delivery went and we informed them of the problem. They contacted us back a few days later and informed us that they would not be doing anything about the problem since on their end it shows the delivery times between 3-6. This was extremely upsetting seeing as they reach out and pretend like they have good customer service when really they refused to remedy the problem at all. This will be the last time we purchase any units from Bestbuy and will not trust their delivery service or customer service reps. Overall this was a terrible experience due to lack of customer service skills

Sylvain Laroche

Place to buy all your electronics

Jean-Philippe

Great service and price match on applicances. Unfortunately, they charge yearly fees if you would like to finance with Accès D. It's about 35 dollars and it can end up making a difference.

WHERES PERRY

Best Customer service

Pier-luc Brunet Lafreniere

Grenat deal during boxing day

Christine Scott

Good service

Duquesne Louis

Thing are expensive over there

Ibrahima Diop

(Translated) The service is impeccable. Today I got an exchange of a TV that I bought on January 26 and on which I discovered, during the configuration, a physical break affecting part of the screen. The technicians did the inspection and accepted the exchange, without problem.???????????? (Original) Le service est impeccable. Aujourd'hui j'ai obtenu un echange d'un téléviseur que j'avais acheté le 26 janvier et sur lequel j'ai découvert, au moment de la configuration, un bris physique affectant une partie de l'écran. Les techniciens ont fait l'inspection et ont accepté l'échange, sans problème.????????????

Joanna B.

Just about the worst service I’ve ever had. Went to get my Mac fixed at geek squad and they said it should take about 2-3 weeks and that they would call when it’s ready. At that point it had been a month so we called ourselves and they said it was ready but they just didn’t call so we waited god knows how long for nothing. The repetitions were too expensive so we decided to just buy a new laptop and they said it should be ready in 3-5 days. It has no way been three weeks and still no word. I tried calling all morning but no one picks up the phone. Absolutely worst costumer service. Disgusting.

blessing yapi

Super !

Richard Allie

Wish their keyboards were on display to check the keys

Jean-François Pauzé

It's ok, would have liked to see more deals, but you know, who wouldn't?

Brian McMorrough

Standard Best Buy

Jessy Belle

The staff will literally ignore you and pass by you. I went with my partner to buy a new gaming monitor for my computer and we waited …

Matt Lariviere

From all the Bestbuys I've been to this is by far the worse. The staff is arrogant and full of themselves and compulsive lyres. if this carries on they'll be like Future-Shop real soon.

Yves Savoie

It's impossible to get any service here. They do price match but there's always a huge lineup to do so and they are always pricier than elsewhere

Denis Murphy

Good service

Mel Mageau

Great customer service in person. Dont try to reach anyone by phone, its completely useless. They usually don't pick up. Go in person and they'll assist you. Great return policy, never had a problem!

Alexandre Rheault

Grande surface.

Louise Raby

(Translated) Hello, I received excellent service considering the pandemic with Ms. Dominique at the Maloney branch, I would highly recommend Best But to my family and friends. I also very much appreciated that the delivery was free and the impeccable tracking of the delivery. Thanks to Dominique and Best Buy, you live up to your name. (Original) Bonjour, J'ai reçu un excellent service considérants la pandémie avec Mme Dominique à la succursale de Maloney, je recommanderais fortement Best But à ma famille et amis . J'ai très appréciée aussi que la livraison soit gratuite et le suivis impeccable piur la livraison. Merci à Dominique et à Best Buy vous portez bien votre nom .????????

Huitunneuf ZeroSept

Correct.

daniel boucher

Excellent service

ELKRAZ

Nobody's want to help you they just look at you and then go away. I asked someone of they have a certain PC part the guys answer me "I don't know" then he entered the backroom and never came out

BigBeard

2 out of 3 items purchased were not priced correctly. If I didn't notice, it would of cost me 90$ more.

Ays Guicini

Asked for help twice, everyone is busy.

Muhammad Abdul Aleem Shaikh

For latest Electronic equipment.

VENKATA S S

Visiting this kind of Stores since 13 years

Philippe Hubert

Long waiting time to get service at the geek squad section. Even the employe was ignoring me. Went right by me to clean some shelfs. Not impresse.....

John Baker

Lost my TV twice.

steve satenstein

Store is fine but insane wait time at the return counter. Waited behind someone returning a tv for half an hour.

DANNY POP

(Translated) On the phone the agent does not seem to want to work, then we come to the store to cove with the guy to buy a ps4 pro my husband knew more than him and I ask if they have playstation card for buy online and he says it's better pre-paid Visa and it did not even work when we arrived at home because you can not use gifts card. Very disappointed. Bad service. (Original) Au téléphone l'agent n'a pas l'air de vouloir travailler, ensuite on arrive en magasin pour s'estiner avec le gars pour acheter un ps4 pro mon mari en savait plus que lui et je demande si ils ont des playstation card pour acheter en ligne et il dit c'est mieux la Visa pré-payé et ça n'a même pas marché quand on est arrivé chez nous car tu ne peux pas utilité des gifts card. Très déçu. Service pourri.

Yaima

I dont like.

Solyne Calmel

(Translated) The salesmen know how to inform! On the computer shelves by cons, they only respond to people who are directly under their eyes .... 3 people were served before us while we waited next !! We left. On the other hand TV department never disappointed and a quality welcome! (Original) Les vendeurs savent bien renseigner! Au rayons ordinateurs par contre, ils ne répondent qu'aux personnes qui sont sous leurs yeux directement.... 3 personnes se sont fait servir avant nous alors que nous attendions à côté !! Nous sommes partis. Par contre au rayon télés jamais déçue et un accueill de qualité !

stoyan ganev

My next DSLR camera will come from there

Brian Toblerone

Poor return policies on electronic components. I went to future shop and had no problem returning a video card I didn't need. The Geek Squad tried to rip me off by not pointing out the obvious problem I had when I reprogrammed my computer. They wanted to charge me $195 to do an analysis when all I had to do was remove the boot up disc that they say was in the computer when I brought it to them.

NABIL AIDOUD

(Translated) Poor customer service ... no one insulting ... returned a bose helmet that cost $ 450 plus tax rep say it is not returnable and he lies to me on the ground saying that he had washed me say himself. I told him no you didn't tell me and when I asked him I could return them to amazon he said bestbuy is not amazon. Do you know that amazon has detroned all the retailers of canada and that it is because of people like him ??? who do not care about customers ... jraconterai at tt the world how one is treated like easy liar at bestbuy. No more purchase there thanks bye bye. The rep reimbursed me the same and he said that he was going to write this in the file?!?!? Threatening what stupidity?!?!? Cross on ..derneir purchase labas roku ... long live amazon! (Original) Poor customer service...nul insultant...retourné un casque bose qui coutain 450$plus taxe le rep dis qu il ne sont pas retournable et il me ment en plain face en me disant qu il me lavait dis lui meme. Je lui ai dis non vous me l avez pas dis et quand jlui ai demandé jpeux les retourné sur amazon il me dis bestbuy n est pas amazon. Sais t il que amazon a detroné tout les detaillant du canada et que c est a cause de gens comme lui???qui se foutent des clients...jraconterai a tt le monde comment on se fait traiter de menteur facile chez bestbuy. No more purchase there merci bye bye. Le rep m as remboursé pareil et il a dis qu il allait ecrire ça dans le dossier?!?!?menaçant quel stupiditée?!?!? Croix dessus ..derneir achat labas roku...vive amazon!

Julianne Prince

First and second time going there were absolutely two different experiences. Incredible, professional experience buying the iPhone on a busy hectic black Friday sale in a line and two weeks later I had to return it because I just didnt like it. I rather wait for the Google pixle 3 sale. I don't know what happened, I wasn't given a good explanation, and nor did I get a polite apology from the worker that handled the return that took 1.5hrs. I was polite, yet feeling under the weather , I still waited and tried to keep myself busy. A few lessons to be learned here. If you screw up, apologize. Provide an explanation as to why I'm waiting so long for a return. Try to communicate respectfully by smiling and being apologetic. Customer service is difficult. Especially if English isn't your first language or French mine. I still was patient. I just wanted the person who messed up to come fwd. Thank you to Alex for stepping in. If a manager was in, and likely was, as it was at closing time that I finally left, they personally could have said a few words. Perhaps it was Alex as he has the temperment and character to be one. It's a learning curve. But ultimately a smile and apology goes a long way in customer service.

Ctik819

Worst place too buy electronic

Wayne

The service was good

Dhara Patel

A store offering a wide range of electronics. Name it and they would have it.

Maycon Johny

Nice store! But staffs, oh boy. I'd like to entry in the warehouse and grab my items by myself! They are so slow, I got lazy to think in visit that store.

Miguel Lara

Good service but lack of merchandise..

James Griffin

They had what we were looking for and the service was good.

Tasha Laplante

(Translated) I buy a television at Black Friday, now I want to call them to change my appointment to calibrate my TV and Best Buy does not even answer the phone ... it is currently 12:20 on a Thursday noon and it says that they can not answer the phone because they are too busy to serve customers .. after sales service regular bin .. (Original) J'ai acheter une television au Black Friday, maintenant je veux les appeler pour changer mon rendez-vous de calibration de ma tele et Best Buy ne repond meme pas au telephone... il est presentement 12h20 un jeudi midi et ca dit qu'ils ne peuvent repondre au telephone car ils sont trop occuper a server des clients.. service apres vente bin ordinaire..

Alain Gratton

I go there for 2 products and they don't have it

Daniel Blain

Poor service, but good prices

Angela Chartrand

Got a really good price on laptop. Black Friday event had to come back for advice on the laptop but the staff was very helpful. Got us back on track.

Lana Berndt

Was looking for a laptop and an HP 15.5 screen for my basic needs .. $350.00

Pierre Blagdon

Best Buy Gatineau is amazing. Great service and great prices on all kinds of electronics and appliances . Highly recommended.

Haley Warshaw

Lots of cool stuff and helpful employees, good price match and return policies

Koun Siriphanh

My favourite place to shop electronics.

Reeno Nevada

(Translated) Very good service, which is becoming rare nowadays. I even had an extra charge with no charge. Bravo Bestbuy from Gatineau. …

josh cottez

No car stereos anymore

Marc-Andre Gingras

Keep asking for postal code,email, etc. Makes checkout process never ending

Guess Who

Best buy? More like Best shop ever

Daren Morissette

There's always loud obnoxious beeping here. It drives me bonkers. The service is good, though, if you need customer service.

Ken Johnston

Grabbed a TV for the daughter. Ordered online for store pick up. Quick and friendly service.

Anne-Marie Ranger

Very nice staff. Quick service. Always has what I want at competitive prices.

Anne Philippe

Jeez the service sucks!

Paul-andre Boisvenue

Lack of products and hard to talk to an employee for a question

Lisa Hammill

(Translated) I HATE THEM. As a student, I need my laptop to do my work. Unfortunately, I had problems with just before the session. I was assured that the repairs would take a maximum of 2 weeks. 7 WEEKS LATER, I get the call he's …

Simon Briere

Helpful staff

Andre Lavoie

Why Best buy do not answer the phone in Gatineau but when we call Best Buy in the Ottawa region they do.On Blvd Maloney in Gatineau that business is worth nothing because of the attitude of the employees also try to sell you more expensive than giving us a detail of other product specially when we want to buy a cellular phone.Best Buy USA are the best in Canada they are the worst to do business with.

Pat Power

31 days and they will not accept a tv return. Dissapointing service seems to be the norm

alexandre plouffe

Good sercice. They had the product I was looking for in stock

Chantal Easy

Sadly it felt like I was disturbing the sales associate that was helping me.

Oscar Anthony Gbegan

Good and knowledgeable personnel. It would be great if they could offer more products though. But you can still order what you want and pick it up later...

Maxime Ranger

The employees who work here are the best , they always greet you when coming in & helps you with every question .

krishna chaitanya

Good Service

Pascal Gaudreau

Store is in disarray and disorganized. Help seems slow.

Denise Dubeau

Bon service

Mathieu Da Silva

Very good service

Christian Paquin

Good salespersons and nice selection of products.

Paul Boucher

Well this is one place where having young staff is where the knowledge is. Very good courteous service.

S. D.

Worst retail customer service I have ever experienced. Also, the customer service NEVER answers... I have been treated to the sound of a ringing telephone for over 7 minutes without someone answering (DURING REGULAR HOURS)

Garry Trottier

Great service

Thotla Meli

They need to improve their customers service skills and have a smile on their faces. I felt I was asking too much from the guy to come to explain to me the products he prefered talking with his colleagues

Richard Sigouin

The next Future Shop.!!!

Sylvie Elder

Good choice of electronic but poor customer service

Jose Avila

Nice place.

cris cros

felt kinda weirded out by the geek squad and it felt like there was a lack of professionalisum

Chelsea McCann

Great experience

Catharine Cormier

Do not buy the protection plan. The manager sold it to me as something great. It's September: I have been without a phone all summer since it broke in June, they keep sending me broken phones. Or phones locked to other providers. No one in the store will help. And no manager over the phone calls back. I'm so sick of trying to deal with them , probably what they are hoping

Adel Mou

Good service

Jean-François Paré

Good price

Nicolas RR

(Translated) Item displayed at the wrong price and the manager on Saturday Nov 3 at 1:00 PM did not want to apply consumer law for a dvd that is still showing at 23.99 but checks out at 26.99. So I should have been able to buy the …

Raymond Rioux

I miss Future Shop, but this place is not too bad

Francesco Norante

Worst experience ever! Over a month later I still have not received my TV. Paid for installation too. They continue to bounce me between Best Buy and Geek squad. If you buy at Best Buy never asked them to deliver and install everything

Lucien Rout

Often the Best Buy store in Gatineau does not have the item in stock that I want to buy. I have to go to an Ottawa Best Buy store to buy the item I want. The Best Buy in Gatineau should carry more items in stock.

Jing Gaddao

Worst place to buy electronics.We bought a gaming headset and went there after 2 days to return and planning to exchange to a higher quality of headset.The guy said in the entrance that they will not accept opened box of gaming.How will i know if i like the product or not if dont attempt to open the box and try if sound is good or bad.I went to Merivale ottawa and return the item,exchange it to a better headset and voila they took it no questions asked.What i know is that headset they have grace period of 15-30 days for returns.Told all my friends never ever shop in gatineau best buy even if they live in gatineau area bec their return policy sucks

Tanya Lefebvre

I brought my senior citizen mother in to replace her laptop. We ended up with a young trainee who, to be honest, I didn't have much faith in. Turns out the kid knew his stuff. He didn't overwhelm us with technology, and really sold us on the Geek squad package, it's exactly what she needs. He did great!!.

robert larabie

(Translated) Not strong as after sales service I was advised to go to Amazon for an adapter for wireless headphones which was supposed to work on my tv but does not work without an adapter grrrr (Original) Pas fort comme service après vente on m as conseillé d aller voir sur Amazon pour un adapteur pour des écouteurs sans fil qui était supposé fonctionner sur ma tv mais ne fonctionne pas sans un adapter grrrr

Theone6AAAAAAA

Lots to see, helpful staff

Chantal Sarrasin

(Translated) I went for phone batteries and I had a pack of 4 for $ 29.99 my aunt had bought I do not know where and for a single battery she paid $ 12 ... Well glad not to have paid $ 12 a stack by buying 4. …

Sanfo Adama

(Translated) I've never received such bad service, it's just the cashier and the black guy who were nice, I received a clash from one of the girls, for just information, hard to digest, I will put more feet there. (Original) Je n'ais jamais reçu un aussi mauvais service, c'est juste le caisier et le mec noir qui étaient sympas , j'ai reçu un clash d'une des filles, pour juste un renseignement, du mal à digérer, je metrai plus les pieds à cet endroit.

Guy Dubois

Correct

Mathieu Lauzon

Good, never go during boxing day though

Joanne Martel

No service! Could'nt get someone to answer our questions..waited at least a half hour for service. We saw three employees goofing around while kids were playing with tablets with no supervision.

Erick Asselin

Not enough choices for desktop

Noah Hotte

This place never answered my call. Sometimes I call just to hear it ring...

Jacqueline Gauthier

(Translated) The service is very, very slow. Suggestion: there should be a system, like a roulette wheel with numbers, so that the customer waiting for service at the back of the store keeps their seat and …

Mathieu Richard

(Translated) After sales service is a big zero, no way to speak with someone from the store must have called bestbuy Canada and again it is very difficult thanks to the menu which is filled with unnecessary options to number, and finally when have went to be transferred to an attendant did this mean that we have more than a 30 minute wait ... very unacceptable. Amazon figured them out something bestbuy should. (Original) Le service après vente est un gros zéro, aucun moyen de parler avec quelqu'un du magasin ont doit appelé au bestbuy Canada et la encore c'est très difficile grâce au menu qui est remplis d'option inutile à numéro, et finalement lorsque ont est rendu à être transféré à un préposé ont ce fait dire qu'ont a plus que 30 minutes d'attente... très inacceptable. Amazon eux ont compris quelque chose que bestbuy devrait.

Michelle Parent

(Translated) Couldn't have asked for better than the service I received. Dominique is an angel, everything was perfect. I must say, however, that the telephone service is useless. Not able to speak to anyone after the sale. Calling the store automation service does not give the option to speak to someone, and the 1-866 number asks you to choose English or French and when you ask for French we serve you in the same English. Extremely disappointed. Will rethink my business before I go back to buy there. (Original) N'aurait pas pu demander mieux que le service que j'ai reçue. Dominique est un ange,tout était parfait. Je dois dire par contre que le service téléphonique est bon à rien. Pas capable de parler à personne après la vente. Téléphoner au magasin service automatiser ne donne pas l'option de parler à quelqu'un, et le numéro 1-866 te demande de choisir anglais ou français et quand tu demande français on te sers en anglais pareil. Extrêmement déçue. Vais repenser à mon affaire avant de retourner acheter là.

Sébastien England

(Translated) No exchange on defective product, does not respect the laws of lopc ... As well going to walmart with them is much simpler! (Original) Aucun échange sur produit défectueux , ne respecte pas les lois de lopc ... Aussi bien aller au walmart avec eux c'est beaucoup plus simple !

Andre Larocque

Can't even call and talk to someone .Dumbest of the dumb

Stéphane Dorion

(Translated) Relatively stable experience. It is sure that there are always frustrated people but I have always had good service no matter if it was a purchase or a return. (Original) Expérience relativement stable. c'est sur qu'il y a toujours des frustrés mais moi j'ai toujours eu du bon service peu importe si c'était un achat ou un retour.

Michel Boisvenue

Looking for a sound bar. Was pleasantly approached by Nicko (I think that was his name :) ). Very knowledgeable, pleasant, patient, explained in detail, offered options without pressure, asked questions to define my needs..... Good job Nick! Excellent salesmanship in identifying needs and offering product options... Did not buy today but I AM returning this week to purchase!

HDR R

Return policy is the worst that this store. If you are not sure you will keep the item or not, go buy it somewhere else.

Jean Michel Simard

Why is it that when you go to Walmart, a store notorious for its low wages you get happy, competent staff eager to help and with limited but passable product knowledge yet Bestbuy can't find one nitwit that can count past the digits on his hands. Do yourself a favour and shop online. None of their stores have much in the way of talented staff but this place is crawling with morons not fit to perform the basic services asked of them.

Stephane Sauve

Went to see the tab s3 and got info on both the s3 and s3

Christian Coutlee

Always have a great service at bestbuy

philippe-andre arcand

Nice place . Good service.

josee chevrier

Got amazing service, highly recommend!

Sean Leclerc

Bought a TV online, it was broken. Made an exchange to that store with the same product. The product they gave was even worst... Now they don't accept my return. (All of this in the same day)

guillaume labrecque

I went there to buy a 60 day world of Warcraft time card and they sold me a European time card that does not work in Canada . Worst experience ever . Go somewhere else to get that

Krystine Ouellette

Very expensive

kamal pmm

Great choice of electronic goods and appliances

Marcel COSTEA

Best

P A

WORST Price Match Policy ever. Wasted my time. Store manager invented fine prints that aren't even in the policy itself. Seems like Best Buy Canada needs to be more transparent when it comes to exclusion. Will not buy ANY products from BB from now on. Decided to encourage local competitors instead.

Guy Laflamme

Attitude with Megan at customer service. She could not solve my problem until a manager came to help, all she had to do was ask me my credit card to find my transaction, instead of apologizing for she played the victim and even told me that she had been there 3 years and had seen a lot of customers so....

Eric Cote

Bad customer service... call the number but no one is answering... I'm going elsewhere...

Nicole Desjardins

I bought a television when i got home and took the tv out of the box it was broken i tried returning it and they refused ????

M S

Can't wait for the bankruptcy sale. That will only happen when the government stops subsidizing these half wits.

Maxime Champagne

Staff knowledge of their products can be questionable. They lost a bit of hype since future shop is gone.

Alexandre Gaudette

Never have stock it will be nice when amazon buys them out

Gabriel Dupuis

Great service in the mobile shop!

Jean-William Daigle

(Translated) 50 employees, 5 customers. Half capable of serving you. (Original) 50 employé, 5 client. A moitié capable de te servir.

Marianne Schmid

Like all big surface stores

Eric Larocque

Best if you know what you want. Service is good, but getting it is the tricky part. If you need help with something and the employee is with another customer, it can be a very long wait. This has been true for every Best Buy I've been too, not just this one in particular.

Manon Boucher

Got I needed

Mini BurnS

Good price

Kim Newman

Horrible customer service.. 25 people in line with one cashier.. Save sometime and buy one line

Sharon Young

Good service

john boum

Nice store but didnt have what i was looking for

Mo LaToure

The service was just amazing. Fast.

john bell

I always had a good experience. Sometimes was a bit slow in the electronics department. Yet great service and return policies make up for a lack of staff.

Robert Austen-Brown

I was seriously disappointed with this store. I was there on the first day of a big sale. A smart watch, an advertised item, was nowhere to be seen where it should have been. Looked for a salesperson and could only get the greeter to help me. Greeter looked it up and found the item out back. I was not given any counsel or advice. Could not even try on the smart watch - no demo model. I ended up buying the item in order to test it out. Was told to return it if it wasn't satisfactory. Most frustrating purchase ever, I swear.

Glink D

Finding what I was looking for

Haitham Shahoud

Good

Neil Preeper

Friendly staff. Helpfull

Mp b

(Translated) I do NOT recommend this bestbuy to anyone. Service MALHONÊTE. I had the most dishonest service I had in my life. I had to count anything for me to sell products that I did not even need and that I accepted thinking that I had no choice. The seller told me that there was no hard drive on the new laptop and that I absolutely needed a special key to save my data. When I came to pick up (After the update), we forgot to give me the key and another vendor explained to me that the key was not necessary that there was a way to back up to the hard drive from the computer !!! I was lied in the face to sell a product, and since the update was already done, I could not have a refund or I lost $ 150. It's real scam. I left a message to the manager and I never had a call back. I recommend to anyone this bestbuy! Service MALHONNÊTE! (Original) Je recommande PAS ce bestbuy à PERSONNE. Service MALHONNÊTE. J'ai eu le service le plus malhonnête que j'ai eu de ma vie. Je me suis fais compter n'importe quoi pour me faire vendre des produits que je n'avais même pas besoin et que j'ai accepter en pensant que je n'avais pas le choix. Le vendeur m'a dit qu'il n'y avait plus de disque dur sur les nouveaux laptop et que j'avais absolument besoin d'une clé spéciale pour enregistrer mes données. Lorsque je suis venue chercher (Après la mise à jour), on avait oublié de me donner la clé et un autre vendeur m'a expliqué que la clé n'était pas nécessaire qu'il y avait un moyen de sauvegarder sur le disque dur de l'ordinateur !!! On m'a menti en plein face pour me vendre un produit, et puisque la mise à jour était déjà fait, je ne pouvait pas avoir de remboursement sinon je perdait 150$. C'est de la vraie escroquerie. J'Ai laissé un message au gérant et je n'ai jamais eu de retour d'appel. Je recommande à personne ce bestbuy ! Service MALHONNÊTE !

Wilkinson “Wichy”

(Translated) Very slow reception and service. Just picking up a tablet or installing a screen protector took a full day. …

Daniel Charles

worst experience ever, i waited 20 mins to get served, and i was standing in front of computer i wanted to buy, she told me to wait a geek squad while she went to go get it. i waited 20 min, and had to go see the girl, and she didnt even remeber me or what i asked for. ridiculous. then finally got it, took 15 mins trying to push the extended warranties. Terrible management, with no consideration for clients. dont even try calling them, they wont answer.

Vladimir L

I came to buy a PS4 camera. I was told there is none left. I left, but checked online it was showing there are a few. I returned and asked again, none was found. I submitted a reserve request online and received a call almost right away to come and pick up. Third time's a charm.

Olivier Michaud

Good deals

Tim Hayes

Nice store

kevin chevrier

People line up at the door on the weekend before opening. Since the future shop is gone, that's the go to place in town if you need it before the two day shipping Amazon offers

Hugo Savard

(Translated) The choice of fans available in store is perfect, the displays easily present the different products and the employees are often smart enough to be able to advise us on just about any product. (Original) L'évantails de choix disponibles en magasin est parfait, les présentoirs présentent facilement les différents produits et les employés sont souvent assez dégourdi pour pouvoir nous conseiller sur a peu près tout les produits

Patrick Papineau

Great ambiance, hard to find help.

Bernise Lamoureux

(Translated) Purchase of a defective TV and many difficulties for the refund Even TV at Costco for less expensive and works, she. Unscrupulous seller. (Original) Achat d'une télé défectueuse et beaucoup de difficultés pour le remboursement Même télé au Costco pour moins dispendieuse et qui fonctionne, elle . Vendeur sans scrupules.

Mihael Dopudj

What good is it to have a phone number if none picks up?

Jean Plerre CASTONGUAY

super service thanks

Ravi Mehta

Helpful, friendly staff. I went to return a product that I wasn't happy with and there was no problem returning it.

dot

Excellent 4K UHD selection. Competitive prices and unique gadgets for presents.

Jack Dion

(Translated) When you know that what you're looking for is better, but the service can be good depending on whether it is an employee with experience or a new one with no experience ... But customer service return exchange is the worst possible, does not even respect their contract or return and service laws (Original) Quand tu sais quesque tu cherches ca va bien mieu, mais le services peu etre bon dependant si cest un employer avec experience ou un nouveau sans experience... Mais le service a la clientele retour echange est le pire possible , ne respecte meme pas leur contract ou la lois de retour et service

Gisele Lalonde

Excellent service patience et competence!

johanne foucault

Got good service today. The young man was polite very helpful pleasant. Found what we needed.

Rick Inglis

Nice service

marc balayer

hard to find someone in the departments and I was not given correct information about drones products

S. Samson

It's Best Buy nothing fantastic. Service is ok if you find someone to help you. Selection is ok.

Véronique Goulet

Really good experience. Will go again.

Randy Smith

Not much in the realm of knowledge but at least I had someone to carry my stuff while I shopped

Kleo Martin

Great store

E G

I try to suppot local buisness, but will defintly not step foot in that store again and will be buying from online competitors next time! Avoid at at cost super rude employer saying that they are the manager which arent and dont want to honor promised deals by the actual store manager.

Séb Labbé

Good selection but customer service is bad

Mack Villa

Incredible bad costumer service, we bought at the end of February 2021 curbside pick up a wifi extender that did not work $ 140 bucks and we need it to return during the 30 days return policy, BUT ‘cause the pandemic the store was not receiving abs accepting any returns until it reopen in May 17th, so today the 12th of June I went to return it and they did not accept it ‘cause the return policy was 30 days even if the store was closed ... what a joke ! This is how much money big companies made cash from us consumers this on top of all the economic support that they also receive from the government during this pandemic, so I Will try not to buy anything at Best Buy !

Dustyn Kerr

Bad customer service

France Cleroux

Great service and knowledgeable staff

Suzanne Barnes

Good orice on boxing days

Viviane Malette

I had an excellent service by a young guy in training

mocha capp

Good selection slow to help servicewise- at least on a week night anyways. Once I did receive help the person was very knowledgeable.

Patrick Pelletier

Poor geek service

Jacques Sarazin

Bought a CPU in sept '21. After 20 days there is a fan problem. Store can't do nothing the in-store exchange policy is 14 days. OK I understand. They send it for repair and 4 eeeks later it's back... with the samf problem. They say they'll …

Ed Carr

I tried calling the store, no options for English, what so ever. I tried listening to the messages several times and even asked to push a button, it hangs up. Add English messages to your phones like most other big name stores

MJ

I bought a laptop and after having used it for about an hour It was already having issues with downloading documents and it would take about a solid minute and a half to just load up google so I decided to bring it back the next day ( I had it for less than 24 hours at the time I returned it. ) It was probably just the one I had that had issues but I still went for another model instead because of the the good deal they had on it. the return salesperson was very polite and helpful, I had no problems with her whatsoever but her superior ( Salim ) Was extremely rude and and entitled. I totally understood that he needed me to explain why I was returning the product but he made some very inappropriate sexist comments about how I probably just did not understand how computers worked ( being a woman clearly means I don't know anything about computers ) and that I was not making sense switching models since (His words) the other model I wanted was basically the same ( in terms of specs ) as the one I was returning ( I returned an Acer Aspire 3 that has the amd radeon vega 8 graphics card and bought the Asus TUF with the GTX 1050 graphics card ). When I told him no, they were In fact very different in terms of graphics ( example for gaming purposes ) He said the model I have is actually probably better but If I absolutely needed to change computers He will have to sign my receipt to make sure that I don't suddenly change again and that he's doing an "'exception''. I guess he did not know about the return/exchange policy of best buy for laptops( Keep in mind he is a Manager ) opened or unopened products can be returned within 14 days for either the same model or an entirely different one. He was very unprofessional and I would not of had been as annoyed if he would of had just offered a basic exchange for the same product for example. But no, instead He argued that I had a perfectly fine laptop ( He did not try it, so he had no idea if the laptop had issues or not ) and that I did not have a valid reason in returning my product. If you're going to promote people like him to managing positions at least have the courtesy to teach them how to have good manners, or else they end up having little power trips like this.

Gary Burns

Poor customer service

Christian Nahas

Been a costumer for a long time, they are super expensive and they didn't do price match even when i showed them the item on amazon.ca, still they gave me a bs excuse. My advice to you, shop online and save your money. Never going back again.

JEN NEIL DECONTIE

Great service, went there with a half hour until close. We were taken care of. I have to say, thank you to the staff.

Daniel Marin

Great place to buy basic office supplies and / or computers or computer accessories, printers and ink, maybe not so good for "Gaming" accessories but they do have better prices than Best Buy !

Rami Mekhael

The supervisor his name is kevin wana fight he is the worst customer service ever he start yelling at me to come back tomorrow

Vincent Ratté-Sylvestre

OK place to do your electronic shopping. Needs more lighting though.

Claude Claud

super service

Marcel Lemieux

This is certainly the worst place to purchase electronic equipment as no-one can believe what the personnel say in terms of specifications and warranty. Never buy the Best Buy warranty; what they say and what is written in the fine prints are totally different. I AM DONE TRUSTING THEM!

Anthony Stoica

Employee knowledge is bad. Always trying to sell overpriced items.

Alec Thibault

(Translated) By far the worst sales service I have ever received from any of your salespeople! August 22, 2017 at 7:45 pm I go to the Best buy store in Gatineau in order to buy a macbook pro for my girlfriend. After ten minutes or so, I finally manage to hook a salesperson to come and show me my options. I ask him if there are still the 2015 models in stock. This is when he brings me to the models called "open box" (items returned within 15 days of purchase). I told him that I had a bad experience with open boxes and that I am not interested in this option. He ridicules my comment with attitude. I had to ask him if there was another seller who could serve me because he seemed frustrated that I was not interested in his option. He replied that there was no one else to serve me and that the open box products are certified by the technicians. He continues to devalue my experience. When I ask him to present me something else, he assures me that open box products are less worse than recycled items from Apple. And there he begins to criticize Apple and these products. Funny advice to give to someone who comes to buy a macbook ?? I had to cut the discussion because it was leading nowhere, I left empty handed and very disappointed with the service I received from Tristan! (Original) De loin le pire service de vente que j'ai reçu par un de vos vendeur! 22 août 2017 à 19:45 je me présente au magasin Best buy de Gatineau dans l'optique d'acheter un macbook pro à ma copine. Après une dizaine de minutes j'arrive enfin à accrocher un vendeur pour qu'il vienne me montrer mes options. Je lui demande s'il y a toujours les modèles 2015 en stock. C'est à ce moment qu'il m'amène vers les modèles qu'on appelle "open box" (articles retournés dans les 15 jours suivants l'achat). Je lui dit que j'ai eu une mauvaise expérience avec les open box et que je ne suis pas intéressé par cette option. Il ridiculise mon commentaire avec attitude. J'ai du lui demandé s'il y avait un autre vendeur qui pouvait me servir car il semblait frustré que je ne sois pas intéressé par son option. Il me réplique qu'il n'y avait personne d'autre pour me servir et que les produit open box sont certifiés par les techniciens. Il continue de dévaloriser mon expérience. Quand je lui demande de me présenter autre chose, il m'affirme que les produits open box sont moins pires que les articles recyclés de Apple. Et là, il commence à critiquer Apple et ces produits. Drôle de conseils à donner à quelqu'un qui vient s'acheter un macbook?? J'ai du coupé la discussion car ça menait nul part, je suis partis les mains vides et très déçu du service que j'ai reçu de Tristan!

Sergio Tso

Good service, nice deals