Reviews of FIX AUTO DÉCARIE (Painter)

Tara Babando

I’ve been to FixAuto twice now in the past two years and both times the experience was pleasant. Very professional and courteous staff. It didn’t take long for the repairs, and the car was returned cleaner than when I dropped it off. I highly recommend them.

Michel Papamikhael

(Translated) Great service and good job (Original) Excellent service et bon travail

Peter Bruni

Make sure Pasquale takes care of you. Complimentary hugs when you drop off and pick up your vehicle. He makes a mean coffee as well.

Shaun Callender

scheduled my appointnent and the staff were extremely accommodating. There were delays with some parts but they when the extra mile to get my car back to me.

Tanya D

(Translated) Keeping the confidentiality of your customers is not your strong point either. Following my call to my Aviva insurance company, I was referred to the FixAuto garage (5400 Ferrier Street) to estimate the damage to my vehicle. When I arrived, I parked my car in the car park next to the front door. I put my vehicle exactly on a parking space, straight ahead, without exceeding the lines and without touching any nearby object. Subsequently, I went to the reception. A few minutes later, a gentleman arrived. Without showing up or explaining the procedure, he asks for the keys and goes out to see my car. This gentleman whose name I do not know (the world Mike call) took pictures of all sides of my car while it's just the trunk that is the subject of my visit. He comes back, calls another gentleman and they go out again together. Returning soon after, these people make me remark that I must be careful near which car I have to park and that my car is too close to a Tesla car on the pretext of its price. Sir added that normally if someone touches the car next door they call the police. Already frustrated, I felt denigrated for being treated this way. In the meantime, the gentleman left leaving the instructions to the receptionist. The staff, among themselves, speak an unknown language, other than French and English. Madam at the reception gives me the papers to sign. I explain that I only want the estimate for the moment. After knowing it, the receptionist continues to insist that if I refuse the work at home, I have to look for another way to make this estimate although it was Aviva who had referred me home. After negotiating fully, she finally agreed to send the esteem of the work to the insurance company and assured me of the company will receive the said document. On that, I left the premises of FIXAUTO. To my surprise, in about thirty minutes, an insurance agent contacted me to tell me that FIXAUTO refused to make the estimate requested given the state of my car (?? !!!) (Original) Garder la confidentielité de vos clients ça n'est non plus votre pointe forte. À la suite de mon appel à ma compagnie d’assurance Aviva, j’ai été référée au garage FixAuto (5400 rue Ferrier) pour se faire l’estimation de dommage de mon véhicule. En arrivant, j’ai stationné ma voiture sur le parking à côté de la porte d’entrée. J’ai mis mon véhicule exactement sur une place de stationnement, tout droit, sans dépasser les lignes et sans toucher aucun objet voisin. Par la suite, je me suis présentée à la réception. Quelques minutes plus tard, un monsieur est arrivé. Sans se présenter ni expliquer la procédure, il demande les clefs et sort pour voir ma voiture. Ce monsieur dont je ne connais pas l’identité (le monde l'appel Mike) a pris les photos de tous les côtés de ma voiture tandis que c’est juste le coffre qui est le sujet de ma visite. Il revient, appelle un autre monsieur et ils sortent encore une fois ensemble. En revenant peu après, ces personnes me font la remarque que je dois faire attention près de quelle voiture je dois me stationner et que ma voiture est trop proche d’une voiture Tesla en prétextant son prix. Monsieur a ajouté que normalement si quelqu’un touche la voiture à côté on appelle la police. Déjà frustrée, je me suis senti dénigrée d’avoir être traitée de cette manière. Entre temps, le monsieur est parti en laissant les directives à la réceptionniste. Le personnel, entre eux, parle un langage inconnu, autre que le français et l’anglais. Madame à la réception me donne les papiers à signer. Je lui explique que je ne veux que l’estimation pour le moment. Après l’avoir su, la réceptionniste continue à insister en disant si je refuse les travaux chez eux, je dois aller chercher une autre façon de faire cette estimation bien que ce soit Aviva qui m’avait référée chez eux. Après avoir négocier pleinement, elle a finalement accepté d’envoyer l’estime des travaux à la compagnie d’assurance et m’a assuré de la compagnie recevra le dit document. Sur cela, j’ai quitté les locaux de FIXAUTO. À ma grande surprise, dans trentaine de minutes à peu près, un agent d’assurance me contacte pour me prévenir que FIXAUTO a refusé de procéder l’estimation demandée vu l’état de ma voiture (??!!!)

Eric Faucher

(Translated) Very good place honest people from father to son they know the body very well ommrecommended (Original) Très bonne endroit des gens honnêtes de père en fils ils connaissent très bien la carrosserie ????recommandé

S Bazi

Amazing job, will always take my car to them for repairs! Great staff!

Mark Falvo

I was referred to this location by my mechanic. When I called the receptionist, she was rude to say the least. She kept telling me that my mechanic should help me, even though I told her he referred me. Then she told me that towing is expensive and I should find another place closer to my house, even though I said towing will not be an issue. Finally she told me that they where very busy and insinuated that I would not get an appointment even though the online booking service showed the day after next completely open. I'm not sure why you need to make so many excuses. Telling the truth is always the best policy... just tell me you don't want my business. I probably should have read the Google reviews prior to calling, as this receptionist seems to be a regular feature. Additionally, most of the postie reviewers curiously only have one or two previous reviews. Maybe I should be thankful though, if the receptionist is this bad at customer service I don't want to think about how I would be treated by the rest of the crew.

NIthiyananthan Sundararajah

Sending an email to get a quoate to fix my Tesla Model 3 , front bumper, waiting for the response from them , I will update this review with progress , crossing my finegers

david ouaknine

(Translated) Real professional (Original) De vrai professionnel

Sarah Marchand

TERRIBLE EXPERIENCE AND SUCH A WASTE OF MY TIME!!! I had to get my car mirror fixed. First time, they ordered the wrong mirror, they called me 2 hours later into my appointment to tell me to come get my car. A month later, they finally ordered the right mirror, but realized it was broken 3 hours into my appointment again. Seriously?? It doesn't take a genius to figure that one out! AVOID THIS GARAGE IF YOU CAN!!!

In Between Rounds

Great customer service! The paint job was amazing!

John Quiambao

Come and experience it....

Gila Ifergan

The Service at Auto Fix on Ferrier was Horrible from start to end. They gave me an appointment 5 weeks after my accident, then they called to say they hadn't received the parts ( that were supposedly ordered 5 weeks prior) and they will call me to reschedule. A few days later they told me I didn't show up for my ( canceled appointent) so they moved my date another 4 weeks. The day I brought the car in, I waited almost an hour at Auto Fix for the driver to come pick me up to get the rental car from Enterprise on de la Savane,( 3 minute drive) and then they made me wait another 30 minutes to offer me a car, Not equivalent to my car but I had no Choice and no Time to waste. Fast forward both Auto Fix and Enterprise Customer service was HORRIBLE. The staff are RUDE and show no compassion to the customer. I will NEVER use them again . There are so many other Car repair shops and Car Rental places that offer better service!!!

Amit Khokher (Pardhaan)

Very helpfull,staff.

Michel Jodoin Ac PhD

(Translated) Excellent service, very professional! (Original) Excellent service, très professionnel !

Imran A.

I was referred here by my insurance broker, probably one of the worst customer service ever. They treat you and your car like garbage. When delivering my car, there was paint all over the windows and the car and the fuel tank cover was shaking. When i told them, after waiting over 20 mins, a gentleman came out and was in a very bad mood, showed no empathy or respect. He just wanted to prove me wrong and kept saying this how it’s supposed to be, he cleaned up the pain residue with a cloth and said it will get better with warm water, rain and time. He refused to acknowledge the fuel tank cover issue and got very offended. After advising multiple times that i have nothing against him and just want my car in the condition that i left, he said he will call Honda to verify if the fuel tank lid is supposed to rattle and take it from there. You’re better off going somewhere where you business is appreciated.

jeyphine villaruel

I do have my insurance company brought my car to Fix Auto first I’m hesitant to do it since im asking if i can use my garage First the parking guy very friendly i think his name is John i just heard his name from the reception The staff are all friendly and accomodating no need to wait for long The repair really good and surprisingly they even gave a good car wash Thank Fix Auto on Decarie you guys rock ????????????

Etienne Ananfack

(Translated) I come to get my toyota Highlander 2009, the bumper is very misaligned and a gentleman tries to make me understand that this is why my toyota 2009 is very old why you can not align the bumper. So over with these words that I no longer had the courage to argue with this gentleman. I will have my car repaired elsewhere and pay again. Curiously when I put my car for repair this part was well aligned, it is rather the part that is as if we had stuck with superglue glue that was misaligned. (See photos) (Original) Je viens chercher mon toyota Highlander 2009, le pare-choc est très mal aligné et un monsieur essaye de me fait comprendre que c'est par ce que mon toyota 2009 est très vielle raison pour laquelle on ne peut pas aligné le pare-choc. Tellement dessus par ces paroles que j'ai plus eu le courage de discuter avec ce monsieur. Je vais faire réparer mon auto ailleurs et payer de nouveau. Curieusement quant je déposait mon auto pour réparation cette partie était bien aligné, c'est plutôt la partie qui est comme si on avait collé avec la colle superglue qui était mal aligné. (Voir photos)

Sayimpu Vijaychowdary

It’s good.

S. Myre

(Translated) I had a mega puncture (ostrich nest ... quite a bit bigger than a pothole) which broke the wheel, the suspension, the brake oil line. I had a great service ... as there are almost more in 2021. Hats off to the whole team! My car was delivered impeccable! (Original) J'ai eu une méga crevaison (nid d'autruche...pas mal plus gros qu'un nid de poule) qui a brisé la roue, la suspension, la conduite d'huile à frein. J'ai eu un super service... comme il en existe presque plus en 2021. Chapeau à toute l'équipe! Ma voiture a été livrée impeccable!

Michael Braucht

Unimpressed. Took my A4 Audi back 3 times to correct drips and missing pieces and received nothing but grief (as if I was unprofessional). I would not go here again and do not recommend.

Behnam Izadi

Very professional body shop

Julien Desnoyers-Chéhadé

Referred to this fix auto by Desjardins insurance for significant repairs (over 4k$). The repairs were well done, but the car was given back to me in a disgusting state. The inside of the car was covered in dust, grease, and stains. After showing the disaster to the manager (Pasquale), he took it on himself to clean it and hand it over the following day. However, when I came to pick it up the next day, the grease spots were gone, but everything else (stains, dust, dirt, etc.) was still everywhere in the car. The Manager even dared to tell me that "we are not a carwash". Really, you will trash my car and tell me that? Ok, pleasure never doing business with you again! Oh and you can be sure I'll tell Desjardins about that too. Terrible customer service!

Jermanjeet Singh

Have a great experience. They did there job very good and quickly.

Sivapriyan Sivakaran

Did a claim with insurance. Even though I didn't pay, the cost of fixing something here is outrageously expensive. The staff here have no idea of customer service. The elderly lady at the reception is really rude. Try finding another place with your insurance.

Dylan King

Second time I brought my car here for insurance body repair. Second time I'm completely satisfied with the work and customer service. Thank you FIX AUTO

JK B

Terrible place, worst customer service ever, Choose other places, recommend Continental in st-laurent.

Devin Bailey

I just brought my car on Wednesday Dec 1 for repairs to my bumper. 2 days later on the Friday i was told that my car was going to be ready, however i never received a call to inform me i had to call you 2 times. When i went to pick my car it was already dark. The next day Dec 4th i went out to see what the repairs were. Part of them were done and i found a scratch and 2 places where paint was not fixed, so i returned this morning to ask someone. Someone came out and looked at my car and said "that wasn't there maybe it was you who did that so saying I caused damage to my car when it wasn't in my possession. i told him it was impossible as i didn't hit anything on the way home. I was not happy. I will have to see if something can be done or i will look elsewhere for repairs. And if i am able to I will not be returning to your place of business. Very DISAPPOINTED

Michael RC

You can't ask for better service from a body shop

Ketan Patel

BEST SERVICE!! They know exactly what they need to do & make sure its fixed! Best bodyshop ever!

Julianna De Federicis

Best place to go to! They are all so nice and polite! My absolute favourite bodyshop to go to!

David Davis

They did a good job on my car, I was very pleased with the result

Martin Leon

(Translated) Very good attention, on schedule I had my car almost new. Many thanks again to the whole team at Fix Auto Décarie (Original) Très bonne l'attention, dans les délais prévus j'ai eu ma voiture presque neuf. Merci beaucoup encore a tout l'équipe de Fix Auto Décarie

owi rivera

Nice quality after repairs are done. Friendly staff and on time.!

Yvan Duong

Visited 3 different body shops. The first two quoted me 650-700$ for a small door panel scratch from a bumper who hit my parked car and 3 days of work. FixAuto rep suggested to not fix it and if i wanted, to buy a touch up paint from them for 50$ (2 paints) , wet sand and polish. They quoted me about 1.5h polish job if I wanted them to do it, which was reasonable. Did the job myself pretty decently!

Robby “Bassic” Black

I have been here a couple of times and got the BEST customer service ever. If more places in MontreaI had this kind of service you would have a very happy city.

Nathalie Corbeil

(Translated) When I got my car back on April 23, it was extremely dusty. Innaceptable. I contacted auto fix and could not talk to someone or even send a photo email to explain my dissatisfaction. I am told that I must introduce myself. It's 3 weeks that I move during office hours. I still sent an email and photos I hope to hear from you very soon. (Original) Lorsque j'ai récupéré ma voiture le 23 avril dernier, elle était extrêmement poussiéreuse. Innaceptable. J'ai contacté fix auto et impossible de parler à quelqu'un ou même d'envoyer un courriel avec photo pour expliquer mon mécontentement. On m'explique que je dois me présenter en personne. Ca fait 3 foix que je me déplace pendant pendant les heures de bureau. J'ai quand même envoyé un courriel et des photos j'espère avoir des nouvelles très bientôt.

Martin Giroux

Amazing experience, friendly staff, short turnover. I hope to never need their service again but if I ever do, they’re the first and only ones I will call. Thank you so much for a great job.

dj magik hype

My insurance company sent me there, but, just the the arrogance of the lady i spoke to on the phone alone, i changed my mind. I can clearly see what they have so many bad reviews.

Boris Knyazev

My car was total loss and was towed to their garage. A few days later, at 11:40am, I was asked when I can come to pick up my stuff and the license plate. I said before 2pm and they said okay. At 1pm they called and said sorry your car is already towed to the utilization center, so I need to call them to get my stuff. Now I'm supposed to drive 1 hour from Montreal to get my things because they could not let me know in advance.

Stephanie S. M.

What can I say....best repairs, amazing staff, superior customer service. Thank you guys!

Louis Racicot

Excellent service!

Clémentine Valentin

(Translated) Friendly and cheerful team! (Original) Équipe sympathique et de bonne humeur!

Tyler Kastner

They completely lost my business due to the receptionist. I had to wait for 10 minutes while she essentially was yelling at a customer on the phone, and then was rude towards me as well for no reason. Will not be returning.

Ayoub Aamar

(Translated) Professional and personal service. I’d like to do business in their garage. Good luck ???? (Original) Service et personnelle professionnelle. J’aimerais refaire affaire dans leur garage. Bonne continuation ????

Manuel Furtado

(Translated) Always well received at Fix Auto Decarie! They know how to take good care of their customers. Turnkey service! The workshop is equipped with the best tools necessary for repairing the most complex vehicles there is! Rest easy and entrust your car to professionals. (Original) Toujours bien recu chez Fix Auto Decarie! Ils savent tres bien s'occuper de leurs clients. Service Clé en main! L'atelier est équipé des meilleurs outils nécessaire à la reparation des vehicules les plus complexe qui soit! Soyez l'esprit tranquille et confier votre voiture a des professionnels.

Graeme Binning

Very prompt service, friendly staff, and amazingly good repair. Highly recommend!

Andrea Begic

Very professional so far but I've only taken my car in and have not gotten it back yet.

Alyssa Barberio

My dealership sent me here for a rust repair and I have let them know to never send me again. They have no idea what good customer service is. My dealership told me i was allowed to show up 10 minutes earlier for my appointment (I was scared i'd be late for work), and well, let's just say they weren't too happy. I received passive aggressive comments from the receptionist even after I apologized about 3 or 4 times. When I picked up my car, I wasn't even greeted with a hello, only with a "What's your name?". She gave me my keys and said goodbye. She didn't have anyone show me where my car was... This was shocking because i've been to other shops before where they escorted me to my car and also showed me what they did, so I can thank them properly... Everything about this place was off in terms of customer service. It was quite disappointing and awkward.

Eric Michell

(Translated) Very good care and courteous reception service. (Original) Très bonne prise en charge et service à l'acceuil courtois.

domenico greco

brought my tesla for repair excellent job ,the shop is more equip then tesla next door ,I highly recommend this body shop

Gosha Stormbringer

Good job ,nice service, very busy people, my lexus came out very clean like nothing happened they even washed it inside out. After reading the reviews i had a bad impression of the place but i was totally wrong its a big mistake to confuse busy with arrogant. I have a big business myself so i understand the level of pressure. All in all it was worth the business for me plus all the jobis garanteed.

Pierre-Olivier Duceppe

(Translated) Very, very bad experience. I waited almost a week before having a courtesy car when I had to have one immediately, then the job was sloppy. Everything was crooked and the painting was worthy of amateur work. I returned, they returned to work almost entirely and they forgot to reinstall a room (a protector one meter long) they let drag in my trunk. The car was brought home on January 30 and today (March 22) I went to get my car for the 3rd time to replace the headlights (which were defective from the beginning, the headlights they had installed were incompatible with my vehicle) and I'm still waiting for the famous forgotten piece that should have been changed from the beginning. (Original) Très, très mauvaise expérience. J'ai attendu près d'une semaine avant d'avoir une voiture de courtoisie alors que je devais en avoir une immédiatement, puis le travail à été bâclé. Tout était croche et la peinture était digne d'un travail d'amateur. J'y suis retourné, ils ont repris le travail presque en entier et ils ont oublié de réinstaller une pièce (un protecteur d'un mètre de long) qu'ils ont laissé trainer dans mon coffre arrière. La voiture à été amenée chez eux le 30 janvier et aujourd'hui (22 mars) je suis allé chercher ma voiture pour la 3e fois afin de remplacer les phares (qui étaient défectueux depuis le début, les phares qu'ils avaient installés étaient incompatibles avec mon véhicule) et j'attends toujours la fameuse pièce oubliée qui aurait dû être changée dès le début.

Nel A

Had a scratch on the door (driver's side) and wasn't satisfied with the job, especially after seeing my insurance had to pay over 1000$ for that.

Raphael Dasilva

(Translated) Exceptional experience. Customer service pushed to the maximum. Quality personal and very courteous. I highly recommend this place for any Tesla and other body repairs. (Original) Expérience exceptionnelle. Service client poussé au maximum. Personnelles de qualité et vraiment très courtois. Je recommande vivement cette endroit pour toute réparations de carrosserie Tesla et autres.

Gal Feldman

This was my first experience at this place. Never met them before but came highly recommended. I had my front bumper replaced 2 weeks ago at fix auto decarie. I guy named nick took care of me from a to z. Yesterday, while backing out of a parking spot, I hit a concrete pillar with the front bumper and the damn thing ripped out of place. Not to mention the quarter panel being pushed in and a nice dent! I emailed nick a picture of what I had done. He asked me to come in so he could take a look. He said you would try to help me out. I came in today. He took a look. Asked me for the keys and took the car in back. 30 minutes later he hands me back the keys and wishes me a good day. The bumper fixed! The invoice 0$ and the feeling of getting great customer service? Priceless! Wow. Thank you fix auto decarie for your help. You are on the top of my list for recommendations. Anyone can fix a bumper, but it takes a professional to treat a customer right. A+

Sok Thap

(Translated) We change my bumper in one day ???? it just lacks a molding for my bumper I'm just waiting for that ???? (Original) Il on changer mon bumper en une journée ????il manque juste un moulure pour mon bumper j'attend juste ça ????

Eva Perlman

Fix did a great job fixing my car after I got rear ended. The service was great! The lady at the front desk was so welcoming. Happy I picked this location.

Kevin Montano

I was referred to this specific Fix Auto by my insurance company and I enjoyed their service. The secretary was understanding and patient. They did a good body job on my car and they cleaned my car inside out (which I really needed). The only reason I give 4 stars is because I was only told that I have life time guarantee, however they did not inform me of what it convers. P.S They make sure that if you have an appointment you are their priority. The secretary told the client she was serving to wait because I already had an appointment. Overall, it was a good experience.

Nicolas Bellier

(Translated) Excellent service. Courteous and professional staff. Very fast. Congratulations to the whole team ! I recommend this Fixauto without hesitation. (Original) Excellent service. Personnel courtois et professionnel. Très rapide. Bravo à toute l'équipe ! Je recommande ce Fixauto sans l'ombre d'une hésitation.

nancy smith

(Translated) Good service, very kind and available (Original) Bon service, très gentil et disponible

kh bahalke

I was referred by my insurance company. The service was perfect and on time. Beside preparing damages which were paid by insurer, I asked some small services expecting they will charge me but owner said no need to pay.

Ludovic LEMAITRE

My car has been sent there for repairs from my insurance company. Like new except that it could have been nice to put some paint on a scratch on the back bumper even if it wasn’t on the incident repair. After 25k of repairs it would have been a little touch. Appart that very smooth and very professional. My Tesla is thankful ! Thanks !

Elizabeth Gagné

Great service, great customer service. A guy scratched my car a few weeks back, brought the car in for an estimate. The owner came outside to take a look, gave me an estimate. I thought it was really expensive, but it was still about 500$ less than the dealership, so I brought the car in for the repairs. They told me it would take three days, they called me back exactly three days later, my car was shiny and looked like new, and the price was as quoted. They even vacuumed the interior of my car. I was really happy with the service, the repairs and the customer service. I hope I won't have to go again, but if I do need repairs on my car, I'm coming back to Fix-Auto Décarie.

marie-eve bergeron

(Translated) Very bad service! When I returned to get my car it had a bad sanding patch on the front bumper, a scratch on the new rear bumper and the alignment was not done! I had to go back not even a year later because where they carried out work the rust had come out ... moreover the vehicle was ready on a Friday but I work in Joliette so no time with the traffic to go there on Saturday it is open until noon therefore the courtesy vehicle is at my expense !! (Original) Tres mauvais services! Quand je jsuis retourner chercher mon auto il avait une patch de mal sabler sur le bumper avant, une egratignure sur le bumper neuf en arriere et lallignement netait pas fait! Jai du y retourner meme pas un ans apres car ou ils ont effectuer des travaux la rouille avait sortie..de plus le vehicle etait pret un vendredi mais je travail a joliette donc pas le temps avec le traffic dy aller le samedi cest ouvert jusqua midi donc le vehicule de courtoisie est a mes frais!!

Rachid hakem

(Translated) Good and fast service (Original) Bon service et rapide

Nancy Corcos

(Translated) They are not courteous and give appointments three months too late. Get help and talk to your customers better. (Original) Ils sont pas courtois et donne des rendez-vous trois mois trop tard. Engagez de l'aide et parlez mieux a vos clients.

souf out

(Translated) Very good service (Original) Très bon service

armand amiel

No fuss no mess, they even cleaned the car in and out. Very courteous people, from reception, to adjuster, to tech.

Mardoche Moyal

(Translated) Very well (Original) Très bien

Barry S

My family have used their service multiples times over many years. Their work is always excellent

Carmen carriero

The work is done well but the attitude of the owner was agressive and impolite. It was the second time I used this service and both times was disappointed in their attitude.

Pierre Timotheatos

STAY AWAY, NOT WORTH THE HEADACHES Where does one begin, $19,000.00 job 38 days at the garage, finally get the car back, 3 parts missing on the car, hood is higher on one side than the other, deflector is not glued on either side. fog light not working, charged for wheel locks saying that the key is not in the trunk (it was) AWD sign which they ordered was missing, alignment not done. Went back the next morning before leaving for vacation, light and deflector fixed with a promise to fix the rest when i got back. finally get an appointment 10 days after i got back. fixed the hood but chipped the corner, got the AWD sign but installed on the wrong side of the car, side finish piece is crocked. best of all is they must have had the car near the paint shop, fresh paint inside the truck, paint spots all over the car plus scratches made with the buffer , side running board black plastic used buffer on it now all scratched up, never inspected the inside of the car now both seats will have to be replaced... the list goes on. At least got a refund for the wheel locks. Back to the insurance comp tomorrow to find a new garage, this really puts the rest of the work under scrutiny, was it done properly is the car safe.... BEST TO AVOID A real shame as in the past they had done good work.

Richard Heller

Literally garbage work, never go here. Brought my car in for a basic dent, when I got it back they hadn't screwed my headlight back in, they broke two pieces of trim that didn't even need to be repaired, one of them was barely attached to the car they also left multiple grease stains in the interior. When I brought it back for them to fix the owner treated me as though I was wrong for not being satisfied. They tried to fix the pieces but didn't put them back properly, one piece is glued where it shouldn't be, the screws are mismatched and they didn't clean any of the stains they left on the interior. I have literally never had a worse experience with a mechanic/body shop do not bring your car here you'll get it back worse than it was in the first place.

Frank Agostinelli

What a great Experience!!! Friendly atmosphere...

rhona ostrow

My shared details are truly satisfied with the service .staff is courteous, details are tracked enabling the progress. My vehicle delivered as noted. Highly recommend

Jay Kalamity

(Translated) Must see it! (Original) Faut le voir !

Tom Huynh

They fixed my car years ago. I did not check, thought they did a good job. Years later I found out they just made the outside look nice but inside they didn't fix . Now I have to pay for it and it screw up the whole electronic of the car. My car registered to AAA Jardinage. Don't respond that you have no such client . Do not strongly recommend.

Mn Tn

(Translated) worst place ever. I brought my car to my boyfriend's cousin, he is in the same field and he explained to me everything that was wrong with my car. He says it's one of the worst jobs he's seen in his career ... Above all, do not go to this place if you are refere your insurance! You have the right to choose your garage and choose another one! (Original) worst place ever. J'ai amene mon auto au cousin a mon copain, il est dans le meme domaine et il m'a explique tout ce qui etait mal fait sur mon auto. Il dit que c'est une des pires jobs qu'il a vu dans sa carriere... Surtout, n'allez pas a cet endroit si vous etes refere par vos assurance! Vous avez le droit de choisir votre garage et choisissez en un autre!

Marcella Ancona

Great service! Friendly staff ????

Ena T

They did such a great job on my car. I am so happy to have found them, they will now be my go to place for all my car work. They really got me out of a jam and set up on time for our crazy winters!

Valeria Serafimova

Convient online scheduling service. Amazing customer service! They took the time to explain the reason for the paint damage I had on my car. They also gave me tips on car maintenance related to my car type and model. They did a good and thorough job. Demonstrated the work that was done, ensuring I was satisfied with the job. Resonable prices. Overall, amazing service and I would strongly recommend.

Kevin Dennis

Amazing service from very friendly staff. My car was fixed on time and the repaire was done very well. The car looks like new.

Lina D.

As soon you enter the reception well ask your needs and your concerned was automatically been done.

Rolando Gonzalez

Avoid under all circumstances, even if your insurance insists you should take it here, don’t do it. They had to fix and paint the bumper of a Crosstrek, the white they used was not even close to the actual color, the paint job was so bad that it was possible to see the original gray of the plastic in some areas, also, the poorly finished edges from where they removed the protecting tape where quite obvious and they painted over the decorative black parts of the bumper that are not supposed to be painted. The most annoying part was the person responsible for giving me the car arguing that the difference in color was because of the angle by the sun. I called the insurance to complain, and the insurance adjuster sent to verify the poor job Fixauto had done, was surprised of how the incredible bad it was, finally the insurance accepted for me to send it to a competent body shop (Subaru’s). Avoid Fixauto. The whole ordeal took more than two months,

steve benezra

I should've read the comment before coming. A total disaster, painted a whole side , two doors, a real job of amateur. 30 years in the business , what a shame. And arrogant tooo ....

Anit Ng

(Translated) Too bad there is not a box worse than "POOR" ... It is absolutely necessary to avoid this place. They did the repair of the paint on my vehicle 2 times and the work is unacceptable. The first time, they put the car backstage and "orange peel" and they even stained the underside of the mirror. An inspector made a report on the work, he mentioned that it was definitely badly done. They have "resumed" the work, but I have a second inspector's report which reports the mediocrity of the work AGAIN ONCE. Strangely, they do not respond to my emails anymore. First, I had the misfortune to understand how FixAuto works with insurance companies. Instead of demanding a realistic amount, they are asking for lower amounts to do the work. They therefore have insurance references. However, they do the work too quickly to get into their argegnt and as consumers do not always know that, they get away! And apparently, I spoke with a coachbuilder and he explained that the FixAuto are the worst place to go. If your insurance company refers you to a FixAuto, refuse! And especially if it's FixAuto Décarie who claims to even make luxury vehicles! Also, regarding their lifetime warranty on painting. Do not swallow it, because they will tell you that as you drive on the road (I do not know what a car is for then ...) there are pebbles and stones that hit the bumper, so they can not guarantee this work. You will have to pay for your bumper. Be warned and go elsewhere. (Original) Dommage qu'il n'y a pas une case pire que "POOR"... Il faut absolument éviter cet endroit. Ils ont fait la réparation de la peinture sur mon véhicule 2 fois et le travail est inacceptable. La première fois, ils ont remis la voiture avec des coulisses et du "orange peel" et ils ont même taché le dessous du rétroviseur. Un inspecteur a fait un rapport sur le travail, il a mentionné que c'était définitivement mal fait. Ils ont "repris" le travail, mais j'ai un deuxième rapport d'inspecteur qui fait état de la médiocrité du travail ENCORE UNE FOIS. Bizarrement, ils ne répondent plus à mes courriels. Premièrement, j'ai eu le malheur de comprendre comment fonctionnait les FixAuto avec les compagnies d'assurance. Au lieu d'exiger un montant réaliste, il demandent des montants moins élevés pour faire le travail. Ils ont donc des références des assurances. Cependant, ils font le travail trop rapidement pour rentrer dans leur argegnt et comme les consommateurs ne connaissent pas toujours ça, ils s'en tirent! Et apparement, j'ai discuté avec un carrossier et il m'a expliqué que les FixAuto sont les pires place à aller. Si votre compagnie d'assurance vous réfère à un FixAuto, refusez! Et surtout si c'est FixAuto Décarie qui prétend même faire des véhicules de luxe! Aussi, concernant leur garantie à vie sur la peinture. N'avalez pas ça, car ils vont vous dire que comme vous roulez sur la route (je ne sais pas à quoi sert une voiture alors...) il y a des cailloux et des pierres qui frappent le pare-choc, donc ils ne peuvent pas garantir ce travail. Vous devrez donc repayer pour votre bumper. Soyez avertis et allez ailleurs.

Avi T

Very nice and polite people. Did amazing work on bumper

Bernard Smith

Excellent experience. Job perfectly done, on time, and the car returned after being cleaned inside and out. Very polite staff also.

Brian Shore

Very efficient. The vehicle was delivered on time. Very courteous.

Kevin

(Translated) REAL BANDIT !!! Staff arrogant, price far too high for anything. I made an accident on decarie, the trailer to drop my car at this place unfortunately ... $ 2000 to repair a pierced radiator and a light, it does not make any sense !! I bought the new radiator for $ 100 and the light $ 50 and it took me a big two hours to change .... $ 100 for estimated how much the repairs it took them (5minutes ...), the real flight .... the garages usually do it for free. I am a student and I did not have the means to fix it the same day so they charged me $ 60 / day to leave my car in their parking lot outside ... I pay 60 $ per month for an outdoor parking where I live ... If ever you have an accident on decarie do not let the tug drop your car, they will steal the most money they can !!!! I do not recommend this garage. (Original) DE VRAI BANDIT!!! Personnel arrogant, prix beaucoup trop élevé pour quoi que se soit. J'ai fait un accident sur décarie, la remorque a déposer ma voiture a cette endroit malheureusement...2000$ pour réparer un radiateur percé et une lumière, ca n'a aucun bon sens!! J'ai acheter le radiateur neuf pour 100$ et la lumiere 50$ et ca m'a pris un gros deux heures a changer.... 100$ pour estimé combien couterait les réparations ca leur a pris (5minutes...), du vrai vol....les garages le font gratuitement d'habitude. Je suis étudiant et je n'avais pas les moyens pour le réparer la journée meme alors ils m'ont chargé des frais de 60$/jour pour laisser ma voiture dans leur parking a l'extérieur...Je paie 60$ par mois pour un stationnement extérieur ou je vie...Si jamais vous avez un accident sur décarie ne laissez surtout pas le remorqueur déposer votre voiture la, ils vont vous voler le plus d'argent qu'ils peuvent!!!! Je ne recommande absolument pas ce garage.

Gabriel

(Translated) Great service, the people are polite and go out of their way to make you happy. (Original) Super service, les personnes sont poli et font de leurs maximum pour que vous soyez satisfait.

Christine Filgiano

Amazing service and very nice people.

Rochelle Pont

Efficient and great workmanship

Ion Dulgheru

Big thanks to the team fix decarie!

Pierre Lattaro

In my opinion the very best owners and staff in Montreal!

Juju lala

ZERO customer service. I went this morning to inquire about some services. The old lady in receptiont tells me to sit and wait while she is on her phone with her other collegue giggling and reading her husbands text !!! Very very disppointed !