Reviews of The Brick (Painter)

Tina louise Vince (Tiny Tina)

Got a good deal cheaper then Tempermans thank you

Robert Bulley

I find their prices a little on the high side but otherwise ok

randy Laprise

Very friendly and knowledgeable

paigeot 14

Just moved to Ottawa and we were in need of a couch. Tony helped us tremendously and I cant recommend him enough. There was a minor mix up on my end but everything was instantly fixed thanks to him and we got an even better couch then we bargained for. The couch has held up great and the movers were extremely kind. Would definitely go back again for any other furniture needs.

AM

Shopping for a new bed can be a daunting task. However, our experience at The Brick in Chatham, Ontario made this task enjoyable and less stressful. All of the staff are extremely friendly, knowledgeable, and helpful. We especially appreciated all of the personalized service and assistance we received from Shirley! She took the time to educate us about the products and it was obvious that she really cared about helping us make the perfect selection that would work for us. We were also impressed with the warranty that The Brick offers. Knowing they stand behind their products AND offer friendly customer service says we will be back again for all of our future furniture/appliance purchases! Thank you!

1dkf4

Great

Ricardo Camarena

(Translated) Excellent service (Original) Excelente servicio

Krystal Pastoor

The two ladies working here are absolutely fantastic. I will be back!

Erik Peña

Great staff, short on inventory

Susie Tate

Competitively priced items; lacking in staff assistance

kalpesh gandhi

Same old furniture nothing new

paul mooney

Never ever tell a customer you will call them back in 1/2hr and don't do so. Seems to be the standard practice for the brick.

Kelly Dunlop

Moving is always stressful and so is purchasing all new appliances! The staff at Chatham The Brick, in particular Damien and Mike, went above and beyond to answer all my questions and coordinate the easiest delivery for me. In fact, I was a bit of a pain and changed the delivery location and dates on them but they were pros and were so helpful! Thanks guys!

Don Thompson

I have always got Great service they are very friendly very helpful and try to do their best with answers to questions

Scott Monforton

Terrible!! !! The quality of the products they sell is garbage. The manager hangs up on you if you call with a concern. Dont buy from here!!!

Frank Strasburg

Good selection

Bruce Adrian

Friendly staff

Daniyal Khawaja

Helpful helpful service for my parent and I. Above and beyond friendly. ????????

Patrick Kelly

The staff are always friendly and helpful, especially the customer service girls Kayla and Michelle.

David Morris

Love the brick and my new bed!

Mark Matteis

Kayla, Ben and Matt are the TRIFECTA DREAM TEAM! Amazing service always no matter what! They always make sure I am happy before I leave! That is rare these days! And a bonus, amazing selection of awesome furniture, electronics, appliances, the works! Best Brick store in the world and it is because of the TRIFECTA DREAM TEAM!

silvestro mattia

Not so good

Ashley L

I purchased an washer and dryer from her last year. I also purchased a warranty for both. My dryer has been broken for 5 weeks. I sent emails to the warranty provider. I have called in and sat on the phone waiting for someone to help for 25 minutes or more twice with no response. I have been having to take my clothes to a laundromat for 5 WEEKS to dry them! If you buy from here be very cautious of the warranty process. They definitely like to make you wait to have items fixed you already paid warranty for.

Debbe Behnke

Didn't really shop. Just browsed

Katie D

Thank you to Tony for the amazing service in helping us with our Mattress purchase today. His kindness and knowledge got us a mattress right away and the bonus of a lovely headboard. Thank you again

Brian T. Boundy

Overpriced items, can find same item online for significantly less, often even cheaper than the "sale" price.

Coreen Edwards

Ben was very helpful, friendly and professional.

Melissa Langis

We ordered a couch and fridge over the weekend. Our first trip was fine, however, we needed to cancel the fridge so we went back (Monday, Nov 9). The girl at the desk clearly had no idea what she was doing as I watched her aimlessly click around on the computer, she didn't bother to tell us she needed someone to help her, just made us wait thinking she was processing our refund. Then the guy that did come was incredibly rude and condescending when we said we were cancelling because we received a brand new fridge for free. He then proceeded to try and upsell us a warranty on the couch we were still ordering, after we already declined when we first purchased it. He would NOT stop selling, my boyfriend literally had to say no THREE times...the first no should have been enough. Then when I tried to confirm the delivery date of the couch (the sales person on the weekend said "your locked in delivery date is *insert date*" the guy told us that we did not have this delivery date.. that it needed to be scheduled when the couch arrived in store... I had already booked the damn day off at work, so who's lying? The uncharismatic sales guy from the weekend WHO SAID OUR DELIVERY DATE WAS LOCKED IN SO I BOOKED IT OFF WORK or the rude warranty seller who seemingly didn't believe we got a free fridge... Either way we won't be back here again for the other furniture we need to buy! UPDATE DEC 10/2020 - My BF went in as we have not received a call, and they told him our delivery date is scheduled for December 23rd... no one called to ask or tell us, we would have had no idea if my BF didn't go in the store to check.

Holly Cons

I went in to look around for some deals! Michelle helped me find a new weighted blanket that I have been looking for forever for an awesome deal! Will def be going back there for my shopping needs!

Turato Productions

Have purchased every single appliance from here. Matt was amazing! Thank you so much! - 2019 UPDATE: 2021. 5 star to a 1 star with today's treatment. Terrible.

Sean Russell

This is by far one of my most memorable shopping experiences and would recommend going here to even compare pricing if looking around. The manager of this store was friendly, professional and knows his stuff. I ended up getting a deal so great I probably can't announce it, but trust me... worth the stop.

Michael steward

Go to the brick and see Tony! Will definitely continue business with them.

R Wilson

Very happy with our purchase, Matt was a very good salesperson, Explained everything.

Sharon Alliet

When the manager promises to hold something til he hears back fom you. Gp back twp hours later amd oh kust sold it.

JZ V

Sold me TV extended warranty for 5 years but it was only for 4 years sales man misrepresented me will never shop there again

Monish Vaidyan

Nice place and staffs are friendly

Lisa Mcrobbie

The associates are nice and helpful and know what they are doing! Great experience getting a bed, furniture and area rugs here

Connie Beaudoin

Go see Tony for your needs. He showed some amazing furniture and was super helpful with our decision on the fridge we wanted. Thanks again!!

Ryan Caron

Matt and Kayla are the best. We have been getting all of our appliances and furniture here now. Thanks guys.

kory Glasier

I have had nothing but a great experience with the brick in Chatham! Starting with warrenty work! And they are still helping me make my new place more comfortable. I have felt with Matt and Damien and they are great! And let me not forget the girls that keep the place running smooth when the guys are dealing with customers on the floor, Kayla and Michelle! Thanks again to you all for the help! I'll be back!

Brenda Hodgson

I have to say what a difference I swore never to shop here again after a really bad experience. Do to a warranty issue it was a necessity I was not looking forward to. The new management is great. Michelle B was amazing and so understanding she made me feel good about shopping here again. Thank you Michelle

Kam R

Tony was so helpful..... he was amazing and answered all my questions.

mike hottot

Poor selection

Patrick Kastoff

The Brick tent sale had some really good deals. I did find that yesterday Monday the 14th. Was quite understaffed for the amount of customers. I want to give a great words of accomplishment to Kayla M. She was kind, respectful in assisting every customer, even verbal and visual contact to know that she didnt forget about us. If not for her we would have left. We appreciate what she offers and we will return looking forward to her service.

Brad

Bad service and no stock

Matt Beausejour

Way too expensive

Patty Martinez

The Brick has amazing selections to choose from. Tony was a great help here! Thank you very much!!!

Annette Williams

Very helpful, informative, polite

Anita Vander

We were helped right away and the gentleman was very good

Tad Wolanski

My wife and I purchased kitchen appliance recently from the Brick Store in Chatham, ON. A sales associate named Damien was very resourceful assisting with our choices by answering all the questions we had. We found him very courteous and professional and willing to assist our needs. A good experience. Great sense of humour too.

bonnie deline

Worst ever will never shop there again. Bought brass bed and still waiting for parts to arrive so I can actually use it. Keep getting told will call back but have not heard from them. Called several times told they know nothing about it. Will look into it and call back just a big run around . I was even told to get parts for bed at hardware store after spending good money for bedset. It is sad when you try to shop Canadian and get such poor customer service. Still waiting for parts and hope somehow will receive them so I don't have a useless bed set I cannot even use .

Emily Desa

The comfiest mattress I have ever had!! That Matt's a great guy to deal with too. All and all a lovely experience.

Linda Slatford

Wanted to buy a new mattress. I was specific about what I wanted and Damien showed me various options to accommodate. He listened to my request and was informative and knowledgeable. Am very happy with my purchase and my husband even was shown a leather 2seat recliner which suited his needs as well. Damien facilitated our happy purchases in a proficient manner. Delivery was arranged and those fellows did an excellent job as well. Very satisfied and work well done.

Chris Schweitzer

Service from kayla was amazing

randy liberty

Excellent service. Great furniture. I love my new couch.

Agnes Trzeciak

Terrible experience and the quality of the furniture. Dresser wasn't built properly plus had some damages and I was told there was nothing wrong with it. Shocking response to such poor quality furniture.

Lid

Thank you again for the amazing time we had. Tony is very nice, knowledgeable, funny and NOT pushy. Definitely go to The Brick!!

LORI JEWELL

Love our new sofa. Matt was a wonderful salesman. Keep up the great work you do. We’ll be back to buy more.

Debbie Degadt

Shirley was very helpful today and she made sure she helped us find what we were looking for. She was very pleasant and friendly. Nice clean store.

Alex Dyck

Purchased a new living room set. The sales staff was great and the delivery was hassle free. I'll go back any time I need furniture.

Frankie Friesen

Terrible customers service

Elisha Bergsma

Matt made our experience amazing, he is very knowledgeable and easily approachable. He took our budget in consideration, wasn’t pushy on increasing said limit, and gave as amazing deals. Will always recommend!

Karen St. Jean

The store has amazing service... would definitely recommend this place..

Lindsey Turato

Matt at the Chatham location is amazing to work with! He helped us find the perfect couch! Highly recommend!

Arthur Gibbons

Shirley went above and beyond to help us choose and get the piece that we needed. As a sales person you could do no better, 5 star service,attention and extremely knowledgeable re: inventory.

Pamela Henke

I left a review about a fridge that never actually arrived and had to receive a refund but this is now an EXPERIENCE about the Samsung washing machine. The Brick Chatham delivered a washing machine early November 2018 it broke down December 2nd a technician showed up to tell me we need a part that will take 7 days however it’s now December 12 I rang them and they cannot get the part installed until December 21st. I rang Mike today at the store Dec 12 and asked for a drycleaning credit or something as my laundry is piled up high and the answer was NO. Please if you don’t need to shop here DONT SHOP HERE!!!!! It truly is the lousiest customer service I have ever EXPERIENCED. Not to mention the poor quality of the item.

Ttherry W

Nightmare

cathy zink

Had good service

Mike Plyley

What a wonderful experience!!! Matt took care of us and was extremely professional and helpful from beginning to end. Very knowledgeable and we didn't feel any pressure or persuasion at all. The atmosphere at this store has changed from past years. This will be our first stop going forward. Great bunch!

Jennette McDonald

Ordered chairs for our dining table. Great advice on which were suitable for our needs. Staff is friendly and knowledgeable. Chairs are both sturdy and comfortable.

E.J. Smith

In a word, LOUSY. Overpriced, too. Nary a soul was to be found, or offered any sort of assistance to me. As a matter of fact, the place seemed deader than a doornail. Like taking a walk through a museum. All their warranty work is outsourced to the highly incompetent Transglobal corporation, who wouldn't know how to change a light bulb even if they had printed instructions. That's how bad it is. I don't know how this place manages to stay open as I never see any cars there. Just a big, empty store with nobody inside. Probably will be gone soon...

Kelly Ringrose

We purchased a love seat and couch at the Chatham Brick. Dave Burns was the associate that worked with us. He was very thorough and professional. He is definitely an asset to the company and should get a raise for his superior customer service. Thanks for all your help Dave!!

Scott Burke

Second time purchasing from this location. Just went in to browse both times but had amazing service and ended up purchasing each time. After shopping every other store in the city for a specific item, I spoke with the Manager Matt and he was able to order me the perfect item to solve my problem. Only took a couple of days to arrive and when I returned to pick up my order, I was greeted quickly and professionally by Matt to make sure everything was taken care off. I would definitely return to this store. You get what you pay for!

Chris Anderson

Great service. We had a situation where a fridge we bought from the Brick 3.5 years ago was repairable and the warranty company would only give us 56% of the value of the fridge. We already had bad experiences dealing with the Brick in Chatham when the fridge was purchased. The new manager(Matt D.) ensured us that those bad experiences had been taken care of. He went out of his way to find us a replacement fridge at a great deal and even met with us after hours to finalize the order because we couldn't make it in during his normal work time. Overall a good experience and easy to deal with.

rick gabriel

shopping for living furniture and I was presently surprised at how attentive my sales associate was , Shirley. Gave me all the information I needed to make a wise decision . Very satisfied with my purchase and I will definitely shop there again when the need arises . Store was very clean and tidy.

Cold as Icee

The salespeople that I bought thru were great. They were friendly and professional and courteous. But one of the appliances that i ordered, looked totally different than their website. I contacted the Brick right away. They make you deal with it at store level. Wendy, from the Chatham store gave me the runaround for 20 days. When I finally asked why she was giving me the runaround, she ended the issue with a couple lies and they refuse to resolve the issue. I now have to file a credit card dispute. I do not recommend shopping at the Brick if you want to receive what you actually ordered and paid for.

Normand Michaud

I had been delaying my purchase on a new living room set as prior experiences have been disappointing and tiresome. Recently, a broken dishwasher necessitated my need to look into replacing the appliance and consider updating my living room furniture. Thankfully, a friend recommended I speak to Tony at The Brick. Tony was personable, knowledgeable, and made the entire process quick and easy. I left purchasing exactly what I wanted, capitalizing on some deal suggestions that Tony had. I can honestly admit that I have not previously had a pleasant experience buying appliances and furniture and Tony quickly changed that. Not only would I recommend his services, but I expect to work with him for years to come for all my home furnishing needs.

Roxanne Hedberg

Disliked. We felt that we were on the other side of the tracks.

Rob Worotny

Just went in today to look around for a new mattress set and walked out with a new mattress set, futon and kitchen table set, prices were great and the help of my sales lady Shirley i couldnt be any happier!

Carlos Perez

Thank you. We got what we were looking for.

Yvette Robert

I don't know why Chatham has a automated phone system not that big of a store and have been on hold now for 8 minutes trying to inquire about a appliance and no one is picking up. I wonder how long I have to wait to speak to a salesman

WENDY SOULLIERE

Found what we needed in Chatham. Great price and not busy.

shannon janssen

Brandon was really helpful, professional and friendly. Recommend asking for him if you ever need any help at the Brick!

Richard Myers

Very happy with the service and my new fridge.

Debbie Therrien

I just wanted say that Damien was great. Perfect service and a lot of help. I'm definitely going to purchase there again. Thanks for the great service and appreciate all your help in our purchase of a sofa set.

Ingrid Desmarais

Not much to choose from.

David Hume

Fantastic staff there as we were chatting like old friends and Brandon was great with helping us in purchasing a beautiful dining set and wonderful sectional.....will definitely go back there in the future and recommend this store as the one to go to!!...Thanks again for all the help!!

josh hinch

If you are looking to add to your home with great furniture at a great price. Call up my buddy Benny He's A very helpful sales consultant. I recommend him!

Doug Jacques

Totally excellent experience! Matt was incredibly helpful and knowledgeable.

Jonbo B

Ordered item as a Christmas present online and was informed to pick up at my local store on Dec 15. Got to the store and they had no idea for the first 10 minutes, only to find out later that the product was on back order until at least Jan. 22. We received no notification from the company or the store. Nobody seemed the least bit concerned. Ridiculous!

Precision Mobile

Typical Brick what else can you say.

Brian St.Pierre

We have purchased several items from the Brick in Chatham, and have had nothing but excellent service. We also purchased the optional warranty and it was great. We had to make a claim and there was no issue getting us taken care. Thanks Matt for the great service and great furniture.

kim Fraser

Placed an order on a chair. The price was great. The staff was very friendly and the chair came with in a few days with no issues. Matt was great very knowledgeable

mitch letourneau

A great experience. Thank you goes to Tony Zulian the Sales Manager for helping me with out new sofa and dining set. We definitely recommend dealing with Tony!

Craig Rodgers

This location was absolutely too notch. Talked with one of the managers at this location named Matt D and his attention to my needs were superior. He pointed me in the right direction with the sales associate in my purchase of a new couch!! Thx again and look forward to the deliver!

Mickala Parr

5 stars to Tony!!!! Such a great experience. If your going to the brick ask for Tony!! Was a very fun shopping experience with him.Thanks will defiantly be back!!

Jade Cobham

The experience from beginning to end was terrible. I ordered online then went in store to pick up, I ordered the mattress and boxspring in store so they could get the commission and the sales manager badgered me continuously about ordering online how they don't get paid and I shouldn't do that. I went back again and ordered a box spring and asked to make sure they would let me know when it arrived. The representative said they don't call but it would be there Wednesday. I asked if I should call first to make sure because last time they told me the bed arrived I drove 30 minutes to pick it up and it wasn't there. The rep sarcastically said you can go the the parking lot and I will call you and tell you Wednesday if that makes you feel better. The icing on the cake was when the boxspring arrived we picked it up got it home and they called us to tell us they gave us the wrong one and basically demanded I bring it back the next day. I said no and told them they needed to come up with a solution. I called back the next day after not hearing back and after not a single apology for the error the basically said it was our fault since my husband should have known what we were picking up and checked the receipt. The one they had there for us that THEY ordered was also the wrong one. Not impressed and will NOT be back and I suggest no one else shops here either.

Lise Barrette

Very helpful

Nathan Marshall

Been dealing with their customer service and warranty department for over 2 years for my damaged couch. They keep giving me the run around. Have decided to cut my losses and will not be buying anything from the brick again. It's been a nightmare!

Christine Hume

Great place to shop...has wonderful staff and Brandon the sales rep was amazing...no pressure.. will definitely be back in the future

Nancy Geniole

Great customer service today from Mike Lachine and Matt Demers!

Mark

Great place to Shop. Matt was very friendly and willing to help. I will buy all my furniture there.

Tom O

Broken promises. Good talkers

Sarah Coatsworth

Damion and Mike were fantastic with their help. Made sure I got great service and some great products. My friend came back k a few hours later and also made a large purchase dealing with the same men. Dave also gave us a few ideas that were very helpful. I will always deal with the Brick. Best furniture store ever. Nice and bright and easy to see everything. I love this store!

Joylyn Lee

Excellent customer service at the Brick... Delt with the Brick employee Kayla who was able to answer all my questions on the appliances I purchased. She was very professional and educated on the products i was interested in.Very satisfied with the appliances and Kayla made my shopping experience stress free.... Will definitely be shopping there again!!

Mel Moore

Recently, we purchased several items from the Brick in Chatham, through the sales rep Matt. He has exceptional customer service skills. Matt worked with us on all aspects of our purchases. I highly recommend speaking with Matt and dealing with the Brick for all of your furniture, electronic and appliance needs.

Susan Ward

My unique 24"stove bit the dust, I went price matching at Leon's and Tepperman's...The Brick beat the best price by $200.00. Which allowed me to get a 5 year warranty on top of, getting the stove I truly wanted rather than settling because of high prices else where. The warranty works I recommend it to anyone buying appliances.! Thank you Mike Lachine for your spot on help.