Reviews of FIRST ONSITE Property Restoration (Painter)

Nana Roberts

Been waiting for 5 months to get garage repaired through TD Insurance. On site keeps giving us a day to show up but they never do.

Lisa Haagsma

Initial contact was professional but they would not give a quote on how much the job would cost. When the work was completed, it was not done correctly and it was ridiculously expensive. Numerous attempts to contact project manager with zero follow up. Completely unprofessional.

Linda Bates

demolition was excellent and the crews were very polite and co-operative.The follow up rebuild is taking a long time.

Mathieu Rouleau

(Translated) Very professional (Original) Très professionnel

Nicole Basnett

Took 2 months to finish my flooded bedroom (Pretty minor flood as the carpet barely got wet mostly just the sub flooring). Emergency crews were fast and efficient but as soon as it turned into an insurance claim there was very little interest and communication was lacking. I will say that the crews did a good job when they did come but there is absolutely no reason it should have taken 2 months to finish when each crew took less than 2 hours to do their particular jobs. Highly dissatisfied and would never recommend. They also lost my house key which is my own fault for trusting the crew with it but also important to remember when deciding to choose this company.

P B

(Translated) During the last wind storm in Quebec (in November) a maple tree in my yard fell on my house, my deck and my garage. I must say that I had an excellent service from PremiereAction, specifically from project manager Francesco G who took care of us very well throughout the process. I recommend this company. Thanks for the service. (Original) Lors de la dernière tempête de vent sur le Quebec (en Novembre) un érable dans ma cour a tombé sur ma maison, mon deck et mon garage. Je dois dire que j'ai eu un excellent service de PremiereAction, spécifiquement du chargé de projet Francesco G qui s'est très bien occupé de nous durant tout le processus. Je recommande cette compagnie. Merci du service.

Marilu Silva

FirstOnSite contacted me right away after a had an emergency repair due to a sewer problem. They were professional, reliable and knowledgeable. They did an amazing job in such a short period of time. I definitely recommend FirstOnSite!

Dee Anderson

Poor service and lack of communication, work was decent except for the marks left on the wall that never got repaired ( caught on camera ) never received a follow up call, After employees were showing up at all hours from 7am to 4pm and never a call in advance to let us know when they would be there, hard to be at 2 places at once to allow workers in when you work a regular hour job 5/6 days the week.. I would not recommend to friends or family.

Tatiana Betancourt

What a positive experience has been working with the entire team at FIRSTONSITE RESTORATION. From the response to the damage in our home, taking care of everything from removing everything with in the space to the demolition and clean up which was left spotless. We have pets and they all came up to pet them and where so kind to them as well for me that speaks volumes. From something upsetting such a huge leak in our home came something so positive and an wonderful experience. We will make sure to recommend you to everyone we know.

Jonathon Tsamantanis (Eastcoastrider71)

We had some damage from Dorian, not just us but the island and maritimes was hit hard. It took a bit to get the window done but it was not entirely FirstOnSites fault. Just as they were getting ready to do the last part, the pandemic started, employees are hard to get, well in the end Jeremey and his team did a FANTASTIC job. Yes it took longer then it should have, but there was extenuating circumstance, so If ever we needed them again I would without hesitation call them back.

Vicken Kanadjian

After 6 months of follow ups with this company, I’ve decided to make my experience public. They have been terrible to deal with and are just constantly giving us excuses when it comes to repairing damaged floors. They don’t even respond to emails. We specifically have been trying to speak with Tony, who has not responded once to any of my emails. Do not trust them. Better to go elsewhere.

Cedric Deschamps

(Translated) Hello, Theoretically I would give more than 2 stars for the service, but I will give two because of your call center. I called this morning for an emergency and it takes forever to answer all your questions. You manage emergencies, you should understand that when we have a water damage, that it flows a flow as big as the arm I can not take 10 minutes of my time to answer questions from the tite madam who is just too calm . I need to call 2, 3, 4 companies after disaster and take the first one that may be on site. No time to fool around with a 30 question form (I'm exaggerating but barely). It's the same deal with the plumber, call you 5 to get one. The last time I called it was 4 months ago and I had no choice but to do business with you, it was the same business it was leaking in the building and I had to go through your form ... After the form of the madam, the service is impeccable, nothing to say. In short, improve your process because it's really frustrating. (Original) Bonjour, Théoriquement je donnerais plus que 2 étoiles pour le service, mais je vais donner deux à cause de votre centrale d'appel. J'ai appelé ce matin pour une urgence pis ça prend une éternité répondre à toutes vos questions. Vous gérez des urgences, vous devriez comprendre que quand on a un dégât d'eau, que ça coule un débit gros comme le bras je ne peux pas prendre 10 minutes de mon temps pour répondre aux questions de la tite madame qui est juste trop calme. Il faut j’appelle 2, 3, 4 compagnies après sinistre et que je prenne la première qui peut être sur place. Pas le temps de niaiser avec un formulaire de 30 questions (j'exagère mais à peine). C'est la même affaire avec le plombier, t'en appelle 5 pour en avoir un. La dernière fois que j'ai appelé c'est il y avait 4 mois et je n'avais pas le choix de faire affaire avec vous, c'était la même affaire ça coulait dans l'immeuble pis fallait que je passe au travers votre formulaire... Passé le formulaire de la tite madame, le service est impeccable, rien à dire. Bref améliorez votre processus parce que c'est vraiment frustrant.

Michael MacISAAC

We had an oil spill at a commercial building and the oil company called a different restoration company. After waiting many hours with no ETA, FirstOnSite was called to deal with the problem. Within 2 hours they had cleaned up the spill, isolated the spill site, set up air treatment systems and made everyone feel much better about the situation. The team was very professional and communicated effectively with all who needed information. I highly recommend their services.

Fern Delgado

We had a water leak in our kitchen, called our insurance company and they immediately contacted Restauration PremièreAction to come to our aid. The incident happened March 28-29 2018. We are July 18, 2018 ... we have had multiple issues starting with them not respecting their own schedule, endless excuses, and 4 months later our kitchen, living room and dining rooms are still unusable. For example, our prestige kitchen cabinets were removed without protection and dumped like garbage on our garage floor - pieces are today still stacked upon each other incurring unnecessary additional damages; the so-called “tentative” schedule of Restauration PremièreAction was not respected and our pleas for them to continue the work and accountability fall on deaf ears. We have been waiting 1-2 weeks of no action on their part to do the painting. We were told that due to vacation holidays... work in our home will continue August 8th onward. This is NOT acceptable. We are so FED up. We are speaking to our insurance company about this awful service to find a solution. Montreal, Quebec ????????

Arik Deines

I work here. The work is good, the people are nice and willing to teach!

Pete Turbide

(Translated) *** ATTENTION *** THEY DO NOT PAY THEIR CONTRACTOR. (Original) ***ATTENTION *** ILS NE PAIENT PAS LEURS ENTREPRENEUR.

Courtney Beth Read

Terrible customer service. The man we dealt with was so demanding and seemed to have a very negative demeanour. We just went through a terrible experience of a huge flood and the loss of several damaged items only to have him demand certain times he will come to our home, not working with us at all and then saying we were uncooperative...?? When you arrange a time for a job the customer is also making arrangements in their busy schedule, so a last minute change is not okay. I think this is reasonable expectations for a business. I will never recommend these people.

Norman Davie

I really can't speak highly enough about these guys. We had a flood and a fire and within an hour of calling, they were at the house. A large crew were dealing with the soot on the walls from the fire, and another crew were dealing with the flooded basement. Thanks to their quick response, we were able to avoid mould issues and worked directly with our insurance company.

Damian Seguin

This was the worste experiance for repairs we have ever had. What should have been simple was done so horribly and the responsiveness. Well its been a year and they still have not finished anything, fans still not working in the bathroom from them, the front door area still has no plugs or lights, the main office has no lights and the SEALED OFF THE ETHERNET CABLES that were between the livingroom and the modem so now those cables are stuck there or to be broken WOW!! Caps off plugs, exposed wall sockets, our ceiling fan they pulled out now swings like crazy. And this is just a few of the issues left, we have been informing them of things they need to finish for over a year and paying them, and for months at a time they send nobody and when they do come they barely do any of the things we have explained. At one point a whole wall was missing drywall because they "forgot a wall sorry"

Jason Vriends

I highly recommend Jeff Hudson and his team from FirstOnSite Restoration for all your restoration needs. They were quick to determine the root cause, and everything was fixed in a timely manner. Throughout the entire project they were professional and very understanding of our situation. Great job!

Dana Sala

I do not recommend this company at all. Poor professionalism and definitely no high standards. Disappointed from start to finish. This company was hired via insurance claim due to water damage and asbestos clean up. To begin, we were displaced from our home for a 3-4 week timeline. We learned that the 1st week we were gone, they showed up only 1day for approximately 6hrs, but who cares right, the insurance companies are taking care of everything. How maddening!!! Late, in our 4th week at the hotel, we were contacted by the construction manager stating we could return home the following week on Wednesday however, the project manager spoke to the insurance company stating our condo was habitable and we could return home the following day which was Friday. (Do these two talk? ) We scrambled to pack, took time off work and returned home to a complete mess!!!!! There was still no flooring or trim, and there were nails left sticking up from the plywood when the old flooring was ripped up. We had to hammer them down before entering the kitchen or we would of punctured our feet. The old counter was put back in as they were still waiting for the new one, no backsplash of course, some kitchen cabinet doors not hung ( and then installed incorrectly ), kitchen sink not fastened into place and taps leaked. Each week after their quoted timeline we had to allow employees to come back and install or complete work that needed to be done. When the new cabinets were installed, they put spacers in between each cabinet except the one above the range hood. These new cabinets were slightly larger than the previous ones and they didn't make an allowance for the stove. They did not put in a spacer between the cabinet over the range hood, nor did they move the range hood to align with the stove. Now, the stove sticks out almost 6 inches. It looks awful. When installing the backsplash they used adhesive instead of grout for the subway tile. So disappointing. The caulking....again, disappointing. There are more issues to list....these were some of the bigger ones. To top this horrible experience off, we have had to clean our front yard of the garbage left behind such as wood, plastic, coffee cups, and cigarette butts. This company is far from who they say they are. Do your due diligence and research companies like this. If you don't, you will be disappointed. Do not hire this company!

Tanya Krokhmalna

Very intelligent, well informed and professional team! Thank you for your support! Especially big thanks to Kevin and Tom for your valuable advises, attitude and support!

DEBBIE GOLDEN

FIRSTONSITE DID A 5 STAR SPRING CLEANING AT DGAB FROM THE CIELINGS TO THE FLOOR ! THANK YOU KARYN , TINA AND STAFF !

Norma Sawyer

The crew that came to our home after a devastating house fire ,were very friendly, empathetic and compassionate. They answered any questions or concerns we had. Always, replied to voicemails and texts.

Cindy Vezeau

(Translated) I do not know about their service but the guy is parked blocking the way to the starbuck in Laval, coming out of the truck he said in a very loud voice; I do not care. No professionalism. Photo support. (Original) Je ne sais pas pour leur service mais le gars c’est stationné en bloquant le chemin au starbuck à Laval, en sortant du camion il a dit d’une voix très forte; j’en est rien à foutre. Aucun professionnalisme. Photo à l’appui.

Anna G

Shoutout to the driver of the Escape of First On-site in Grande Prairie on Sunday April 12th. Speeding to 90 to get into my lane and immediately slowing down in front of me. And then texting at the same time since they left the Tim Hortons drive through in front of me. Thanks for risking the lives of others!!

Amy Heath

All of the trades people who came to our house were very professional. I was always given notice when someone would be coming to do work. Everyone who worked in our house did an excellent job and were very respectful. We especially loved the amazing tile job done by John and his team from Spirit River flooring. Thanks again everyone.

Len Shipalesky

Based on my experience with first on site, Terrible experience! The job has been going on for 6 months and still nowhere near completion. The guys working are decent but they come and go sporadically and only for a few hours at a time. If you want to feel like your situation doesn't matter and don't mind continually inquiring about why the job isn't being completed then this is the company to call. If not, call another restoration company!

Franco Presti

They did a great job and were very friendly and knowledgeable. They were very flexible with their schedules and their workmen ship was down with perfection. I am extremely pleased with the outcome of the restoration of the family room. Highly recommend!

Elias Oukbil

A bit different

Katie-Rose Decoeli

We were forgotten about for 8 weeks over and over again even though we called. The guy who was in charge of the final decision randomly had to do a walk through which never happens and then quit the next day. They wanted to hire roofers that harassed us and were high when they pulled into our driveway. And they also accused us of having very expensive drying equipment that we should have had but because they forgot about us, never showed up but said it had. Worst experience of disrespect we have ever had in our life.

Angie Ramsay

I highly recommend FirstOnSite Bridgewater for all your restoration needs.

isabela cadag

If you have the resources or people to help you out clear your damaged property, please don't go with FirstOnSite Restoration. But if you don't care about money, then go ahead. TD Home Insurance should have at least warned or gave me an option. I was still too ignorant of what was going on and I thought I was being taken care of my insurance provider. Turns out 3-4 days of services from first on site costs a whopping $9,000++ (nine thousand) So frustrating... that amount could have replaced the damaged items or add to the repair cost... It's just too much for me...

Danelle Gaucher

I called FirstOnSite to have them come clean the carpet in my home. I am very happy with the awesome job that Dave did. He went above and beyond my expectations with his thorough work. I would definitely use this company again in the future. I am really happy with the service they provided.

Nina Cohen

When the water tank started leaking 3 floors above me in the middle of the night, I woke up to a completely ruined floor and wet walls. The water came down through the walls and under my floor. After calling my insurance company, these guys were here in 20 minutes. They immediately got to work removing the floor and placing 3 industrial blowers to dry the inside the walls. Their work was meticulous and professional. When they came back to pick up the blowers, they inspected the walls to be sure that they were completely dry and answered any questions I had. These guys are the real deal. I highly recommend them.

June Smith

We too have been waiting five months. Damage in February , visit, signed contract in May through our home insurance which won’t pay for roof ice damage we found out: and still no show... promises, promises. My spouse keeps saying: it will get done, but what bothers me is that we keep getting told next week, next week, week after... no one does, emails to office not returned. I understand they are busy.. maybe they underquoted and regret? I am easy to get along with, they should have said from the start “it will be six months” ... was very impressed by their rep. who showed up right away in Feb. . but still looking at a damaged kitchen ceiling over six months... is this acceptable.. if its the norm for all North Bay contractors I will reword my Review. UPDATE NOV 14. As promised, am updating my review from a one star to a five star. Although we felt it was a very long time to wait for the repairs to the ceiling : the job was started last week and plaster had to dry inbetween; and finished today! The completeted job is amazing, the workman/men was/were on time, showed up when said they would, did not leave even one tiny bit of dirt or dust behind anywhere: thankyou. We definitely would hire again in the future and recomend to others, but we would ask for a time frame and hope that all emails and phone calls etc. would be returned, and no "no shows" - we know all contractors are busy and this happens a lot - however, this very good job has made up for that. THANK YOU Brian and June

Gary Stairs

First Onsite was lightning fast, efficient and effective and, above all, compassionate. Did I mention good-humoured, and they brought me coffee in the morning. After day 1 of flood damage mitigation, they had me up and running by day 3. Heat, hot water, electrical and a complete rebuild of flooded mechanical systems in my basement crawl space. Thank you all - Nicole, Jason, Alicia, team and sub-contractors. TD Insurance places their trust in First Onsite and ... now, I surely do!

Crystal Lillico

They were extremely quick to respond to our issue. When they arrived they were very professional and compationate to our needs. They covered any flooring that wasn't damaged, and they layed mats across our deck as well to protect it. Over the next few weeks they were here almost every day, including weekends, to check the drying equipment to make sure things were drying well and reposition dryers as needed. We were/are always able to reach them by phone with any questions that may a rise. Without their help we would not have known what steps to take, or which order to take those steps. They were and still are an invaluable help to us in this disruptive time. Our time with them is not complete yet, but clean up, drying and demolition is already completed. They left not one piece of demo on our property or in our garbage, they packed EVERY piece away. I can't thank them enough for what has been done so far❣️❣️❣️

Nicolas Lantagne

(Translated) I did business with Keven Villemaire and I must say that he is a very respectful person and he was very attentive. It represents your company very well! (Original) J’ai fait affaire avec Keven Villemaire et je dois dire qu’il est quelqu’un de très respectueux et il était très à l’écoute. Il représente très bien votre compagnie!

Kevin Ernst

Still trying to have job finished right..since Jan.25 2019..worst bunch ever

Will Beleznay

Had a minor flood and they were quick to get to get things to my house dry! Awesome service.

Wendy Parsons

The staff was very professional and prompt. The work that was completed in our home turned out great and looks very nice. The staff were easy to deal with at all levels of the project. I would definitely recommend FOS to a friend.

yacet esther

(Translated) Very efficient, courteous and human they agreed to do tasks that were not in the mandate of the insurance. thank you very much (Original) Très efficace, courtois et humain ils ont accepté de faire des tâches qui n'étaient pas dans le mandat de l'assurance. Merci beaucoup

Brenda Kingma

very nice, very quick response to our emergency. Process is taking a long time unfortunately, but that is due to the huge number of cases all happening at the same time due to massive rainstorms.

Kathryn Armstrong

Quick and knowledgeable

Maxime Beaulieu

(Translated) Great service after disaster 4 days of dry cleaning and quick service 45 minutes following the call to the insurance company From the next morning first hour (Original) Super service après sinistre 4 journée d’assèchement et service rapide 45 minutes suite à l’appel à la compagnie d’assuranceDès le lendemain matin première heure

Laura Proctor

Good service all round

Michael St Germain

Qualified and very professional

Kerri Morrison

Had water damage this spring and had FirstOnSite come out to repair the damage...I as so pleased with the work they did...everyone that came out was to do the work was great...they did awesome work....I would highly recommend this company to everyone....