Reviews of Dufresne Furniture & Appliances (Painter)

bdg

Picked up a window a/c unit and item was damaged in the box. Returned to store and exchanged without an issue. Staff was chill and friendly, they dealt with me promptly and professionally. I will be back.

Jordan Goodlad

We purchased a couch from Dufresne in September that didn’t fit in our house so we returned it. They said 7-10 business days to get my refund. It’ had been well over a month and still no refund! I called guest care three times and it was always the same answer; “you’ll get your refund in 7-10 business days”. I finally decided to call the store directly and spoke with the manager. She looked into it and dealt with it in under a half hour. Guest care was not great but the staff at the store made this annoying situation go away and were all around great to deal with; Id definitely buy there again.

Marz Slow

The staff were very friendly, patient and diligent. They went above and beyond to ensure I was satisfied with my purchase.

Supreet Aujla

Very bad experience, bought dinning table, got damage on chairs as well as table, disappointed seeing damage on new furniture,then after multiple calls in February to guest care, guest care told small amount refund will be on my account at store. Went to store today ,they said no refund on my dufresene account. Very disappointing ????.

Sheyla Lima

I recommend this store! ⭐️⭐️⭐️⭐️⭐️ I suggest you to go there before you purchase elsewhere. …

Nakie Fong

The staffs are very nice and accomodating. We were in there less than 5 minutes when a staff came to help us.

Kai C

Lots of selection, lots of great stuff and great staff. The staff member who greeted us was friendly and helpful and helped us pick out the perfect sofa. He was knowledgeable and friendly, and he was really great at his job. The store is massive and when I visited, there were very few people there, so it was very nice and open. It’s a very nice modern store, and they have a lot of great things for a very reasonable price. Delivery is also good, so no complaints there. Good job!

Jillian

Excellent experience buying a new sectional with Matt! Great quality products and friendly staff!

Fillipe Ramos

Worst experience I have ever had. TL:DR; ended up empty handed and with 150 CAD less. I bought the last and only table set they had, but they managed to damage it before or during shipping. They owned up and said they did damage it and the repair would take at least 3 months to be done. No reasonable human being would be ok with that so I said no, specially because I didn’t have any other table in the house since I just moved in. Like I said, it was the last item of its kind and there was no way to replace it. They wanted to charge me 25% restocking fee for returning the table set. I mean, it was your fault so why I am the one paying for your mistake?! After a lot of back and forth calls, customer service hung up on my face so I had to come in the store to solve this. They ended up refunding me without charging me the 25% restocking fee(I mean, I didn’t change my mind about tbe product, they damaged the goods I bought) but refused to refund the white glove shipping. In conclusion, I ended up paying them to damage a table set for their own amusement, ended up with an empty dining room and with 150 CAD less. Never again

Jeanne Brown

It was very quick and easy to find the right couch for my family and the prices are amazing !!! But down fall the couch i ordered won't be here till feb but its worth the wait !!

Dena Burnett

Great Experience! Our sales rep Jaidyn was AMAZING! She led us through some options and wanted to make sure that we got a sectional that fit our life and our budget. We also took the time to look at some beds. Jaidyn knows her stuff and was able to lead us through the financing process quickly and easily. We're looking forward to our new sectional and will be going back for some more furniture to help make our house a home.

Kamlesh Kumar

First time purchased furniture from 102 Circle Dr E #102, Saskatoon, furniture arrived about tw0 month time and with incorrect parts. when try to contact them , they told me to send picture. same day i have sent pictures afterwards no response . after few days i called guest care to get update. we have order parts it will take one more month to arrive that was response !!! afterwards i try to speak to sales person , she was off. so i asked recaptioned to transfer me to store manager. she lied and said sales person is the store manger. so she did not transfer my call. and told me to assemble furniture with incorrect part . very rude and arrogant recaptioned they have at store 102 Circle Dr E #102, Saskatoon. i did not expect this kind of service from dufresne . i will not recommend any one to purchase from this store. P.S ( i haven't received my correct part yet. )

John Houseman

Great service and salesperson wasn't pushy at all. Overall excellent experience.

Jana Hodgson

Gord was very helpful!

Melanie Beaudoin

Kevin Shaich in Saskatoon was very friendly and helpful.

Colin Levey

Really was a pleasure dealing with Kevin from Dufresne. Fantastic prices and a range of options from entry level right up to very solid higher priced options. Highly recommended for all needs

Nina Gramlich

We had a bed delivered today for our daughter and it was an awesome experience! The guys were courteous and got the job done quickly! 10/10

Ashley Negi

Was busy in the store, most likely because of the sale :) found the perfect sectional on the floor and was assisted by Tabitha. The process was a bit slow because Tabitha was running around from customer to customer. Maybe more staff needed …

Debra Laliberte

Well knowledgeable staff who walk to through the process of purchasing furniture.they don’t just try to sell you on what you think you need. I was very impressed with Mario

Murray Hannigan

Service was warm, personal ...yet very professional! They helped us choose the appropriate quality, design and finish of our product. We didn’t feel pressured, but thoroughly guided as we wished. Best service in the industry!

Todd Hrabok

Kim was so helpful and very knowledgeable when she helped me find exactly what I wanted. She was so patient and made me feel valued like a customer. Kim exceeded my expectations for what I was looking for in a sectional. I will be going back and will definitely ask for Kim again! Thank you Defresne!

Nataliya Kyrkin

We bought 4 sets of furniture in early April before moving to a new home. Bought from Dufresne Saskatoon Some of the furniture came on time, and the second we waited as agreed by May 25. Today we called the store and were told that the furniture will only be available at the end of June. I'm shocked. If we hadn"t called to find out, no one would have informed us that the furniture was late. To all my questions, why some worker from costumer service said that there was a delay from the factory and they could not help us, but we have to be patience. we must live a month without furniture.... Natalia

Laurel Fahlman

We prepaid in full for a new mattress which was supposed to take 2 - 3 weeks to arrive as they didn't have any in their inventory. 10 weeks later there was still no mattress and they stopped calling us to give us updates on its status, which was disappointing. We would call in each day we were told it would arrive only to be told that it would be in "next week". We eventually had enough and requested a refund, which they would only send in the mail, still haven't received it though. Terrible experience. Ended up going to Leons & got a mattress the same day we bought it - way better service.

1NQU1S1T10N

Ordered a couch and chair as part of a living room renovation which is the last part after we painted. We paid extra for Dufresne to remove the old couch. The new couch and chair arrived promptly but that's were the good ends. They would not remove the old couch or chair as it was not scheduled but they would "be back next week" so we would have two couch's and two chairs in our living room with absolutely no room, like what the hell are you going to do with two different sets of furniture? After a few angry phone calls to Dufrene a third party showed up to remove the old couch and chair, and put a hole in the our just barely painted wall (2 days). Never again.

fluttermom G

I loved how much space Kim gave us while we sat on all the couches in the store. Once I decided it was such a seamless experience. Delivery was also amazing!!!! such kind and professional yet human delivery people. Then I ordered the matching chair over the phone and again, kind, thoughtful, helpful guidance from the person I talked to. I highly recommend this company, and the furniture is cozy too! Thank you !!

Olenka

I heard from friend about Dufresne store and decided to visit. I really liked the bed set and I asked about the price. The staff (Shelley) is very polite and friendly. Very informative talk about the store and products. I made the purchase of a bed set and a nightstand and received a good discount for the first purchase. I left the store very satisfied and I highly recommend this store to my friends and co-workers! Great experience! ????????

Steve Gartner

The staff was very helpful. They checked on the models that we were looking at and also found alternative ones that had a faster shipping date.

Danny Amundrud

We recently purchased a new bed from Dufresne Furniture in Saskatoon. The staff were very knowledgable and extremely friendly! Was nice to shop in a store where you didnt have to hunt to find someone to help you! I recommend this store if you are looking for new furniture!

Shirley Cuschieri

Candace was so helpful and let us take our time while we decided ...we ended up getting 4 new appliances. Dufresne matched a price from another store and made the whole experience very satisfying. Thank you !

Jade Verishine

Our salesperson was excellent! He knew the products, assisted in searching other stores for the same product online. No pressure! Thanks for the wonderful experience.

A S

Sarah made the shopping experience an ease. In comparison to other stores there was a relaxed feel to our interactions. Dufresne had a feel that wasn't pushy yet still attentive enough to the sensitivities of such a big purchase.

Shel Burchmore

Great people always happy to help. Great knowledge of products.

Ashley Scheiber

Great experience from the moment I walked through the door! Got greeted right off the bat and asked if I needed any help. The sales reps weren't pushy at all but did a great job informing me of the deals they had along with their programs to pay off whatever you are interested in without pressure! I believe I was dealing with Lorna and Nicole ( sorry if I get the names wrong ) either way amazing service! The staff must be trained excellent there! Also the store was extremely neat and looked wonderful!

Tina Andres

It was my first time visiting Dufresne today and the gentleman that greeted us was very friendly and helped me find exactly what I needed. Thank you!

Kathryn Hammel

Very nice staff! Not pushy or overbearing at all! Very helpful and knowledgeable! They have furniture for all price ranges which makes it a very nice place to shop, we were planning on looking around but this was our first stop and we couldn’t be happier! Furniture shopping can be unpleasant due to pushy staff but we very much enjoyed our experience.

Anita Jiricka

Canadian made is great but the cost more that my budget will allow.

shvan jassim

I was new to canada and it was my first time to buy furniture there! They are great and very helpful and responsive to the costumers. Wish buy again there

Karlin Martin

I have to say dealing with the people at this store is a horrible experience. I ordered all of my appliances a month before I needed them and they were all in stock. They damaged my range and had to get a new one from LG but didn't care to call and inform me of this. 2 month later I'm still waiting for this, and every time I call I'm told different things. They have not made this easy and have offered no compensation for my issues. There excuse is always that its LG fault in manufacturing and shipping but I ordered a range that was in stock so if they wouldn't have damaged it there would be no issues.

Megan Taupadel

Update: the following day after i posted this review Dufresne responded below. I emailed them that day and received one reply back on Feb 19 asking for additional information. I have not been contacted back since. Less then a year ago my husband and i bought a sectional under the recommendation of one of the floor associates. Initially a beautiful piece with great delivery. However that is where the service stopped. We began having issues with the threads pulling, velcro not holding and cushions loosing all density. We called for warranty on the product and had one initial visit, followed by round about phone calls with technicians stating various aspects we were having target issues with were either covered during one call or not covered in the next. We asked at one point to speak with the manager however they refused to answer the phone and kept saying they would send us a copy of our warranty again. We are still waiting after roughly two to three months for the sectional to be repaired. If this is finally a means of getting a manager to call us, please do so. It would be nice to actually talk to you about the product your staff sold us.

Ryan Toxopeus

If you're looking for an entire set at once, the prices are quite reasonable. Trying to find something to match a bed I bought elsewhere wasn't happening, as I couldn't find any warm wood tones (the picture I attached was the closest).

Jalal Uddin

The worst shopping experience you could ever imagine. They took my order more than three months ago saying the bed will be delivered within a week. And now it's been 3 months they were unable to get it delivered. Whereas I am getting my other staff delivered from different vendors around the world. Wish I could rate them below 1.

Nathan Rysavy

We had a very good experience with our purchase. We were treated with respect and no pressure. Matt was a great, had good information and worked to help us get the furniture we really wanted.

Ran B

Had a great experience at Dufresne, the sale staff is awesome and very helpful. Fantastic service!!

Mattea Cowell

We have previously purchased a coffee table/nesting table set with them, and we were very happy with the process/product. More recently we are buying a couch from them. They were very easy to work with during COVID, and the price was hard to beat. UPDATE: we had a small seam open in our new couch when it was delivered. When we called about the warrant (normal + we paid for extra), they told us to pull on the exposed threads, which opened the seam even more. To get warranty in to fix the seam has been difficult. No one can give us a time as to when it will be fixed (told it will be more than 4 months after we got the couch and initially called). They are good at sales, poor with warranty.

katie babich

We had a great experience! Overall reasonable prices and very friendly service from Mario at Dufresne

Karen MacEwan

Found exactly what I was looking for & was very specific as to what I was looking for. Customer Service is important to me. Kevin is knowledgeable, helpful & very pleasant to deal with. All the staff are very friendly. That was my first time I shopped there & I would return.

Graham Klassen

Purchased a couch, chair and coffee table recently from Dufresne in Saskatoon. Sales staff was pleasant to deal with however the power chair was missing the power adapter and we had a defect in the coffee table that we noticed upon initial delivery. Reported the claim for the coffee table within 24 hours and after no response for a week, someone finally returned our call only tell us that we were past their 72 hour window to report such a claim and that we were out of luck. Guest care would not escalate to a manager and were not budging on this so we went back to our sales person who had to escalate this. They finally agreed to repair the coffee table. Over a month later we are still waiting for the power adapter and we were just informed that our repaired coffee table will be yet another month out as that is the earliest delivery date. Guest care has been difficult to deal with to say the least. We are fairly easy going / easy to please customers and feel as though our business is not wanted. We will be shopping else where in the future. Stay away!

Amaka Uzoalu

Amazing service Mario helped me find the perfect sectional will definitely keep shopping here

Joanne Horsley

We bought our couch from Dufresne late January 2021, and it was delivered to our home on February 2nd, 2021. We purchased the Extended Warranty. The day the couch arrived, the chaise cushion collapsed. We called and talked to warranty …

Heather Charlton

Had a great experience here today and received the best price possible for a washer and dryer. Service was amazing and products will be delivered quickly in two days. Highly recommend!

jdsroddshoppe

First time dealing with them, found to be very pleasant and very helpful Would definitely recommend for your next purchase.

Lhokust

Really pleasant experience. Mario our salesman was informative, friendly, and he wasn't pushy or overbearing. The other staff in the building were also very friendly and seemed like a good supportive team. We bought a sectional couch, …

AllGlossedUp

My husband and I went in to purchase a bedroom set - we were quickly and warmly greeted by Sarah. She was a delight, such a wonderful personality and very attentive to our purchase. She made it a breeze - quick, fast and painless. Highly recommend her and Dufresne. Also - we purchased a bed set and the next morning they had called to set up a delivery for that same week. 10/10!

Morgan D

It was my first visit there and I will definitely go back. The man who helped us, Matt, was wonderful! He was fun and helpful. The store itself was clean, organized, and full of beautiful pieces. Plus, I believe the things there are canadian-made.

Amber Ricks

Staff are extremely helpful and friendly! It is clear that they want to help you buy staple pieces for your home rather than sell for profit. Highly recommend!

Taylor Nykiforuk

In the last two months we have ordered 2 sets of couches from Dufresne. We really like the selection and prices, the store has a good variety of options to choose from. Josh was great in helping us order our furniture and laying out all the options for warranty and delivery. The store has been great about communication in terms of when we can expect delivery. We will definitely be purchasing more furniture from here in the future.

Denara Swanson

Fantastic experience! Dealt with Shana and she made sure I got everything I was looking for and everything I didn't know I wanted. Very happy customer!

Joel Nunweiler

Kevin was great to work with. Happy with the furniture I ended up with! Great service and fair prices! I'll be back

Samantha Weathers

Jayden is amazing and super helpful. She really knows what she’s doing! Anyone looking to purchase anything should definitely go see her!

Adedoyin Adefemi

DON”T WASTE YOUR MONEY OR TIME ORDERING FROM THIS STORE. This is by far the worst experience I have ever had. We placed an order for coffee tables, and side tables lamps and a rug( Power buy deal) in April, 2019. Apart from the fact we had to wait for almost a month to get the item delivered which honestly wasn’t a big deal, we got the WRONG ITEMS delivered to our house. We went to the store three times hoping to get an explanation as to when we might be getting the right items delivered, no one could come up with an explanation. We called the guest care several times, all they had to say is “oh we don’t know when the right item would be coming in”... Two weeks ago, I finally got a call that items are back in store and they wanted to schedule a delivery time. I booked June 27, 2019 for the delivery to happen between 11:30am and 2:30pm. We got a text confirming same as well. We were home all day waiting for the delivery. At 2:39pm on June 27, 2019, I called the guest care and I got the shock of my life that they had canceled our delivery and they had a note on the file that they had called us to tell us they canceled the delivery WHICH OF COURSE IS A LIE. No one called us or left a voicemail message saying they had canceled. Lying that you called when you NEVER did says a lot about the company. They wasted out time waiting for a delivery they knew they would cancel on us. Right now, There is NO CONFIRMATION AS TO WHEN WE WOULD BE RECEIVING OUR ITEMS .. I called for a REFUND and the guest care representative is telling I have to pay 10% restocking fee.. FOR WHAT? YOU DELIVERED THE WRONG ITEMS TO MY HOUSE AND I STILL HAVE TO PAY? It’s well over two months since we have been dragging this whole issue. That’s RIDICULOUS. All I want is just my MONEY BACK. I don’t want anything from your store again. Just give me my REFUND. This company doesn’t even deserve the one STAR. SAVE YOURSELF THE HEADACHE AND DON”T BOTHER ORDERING FROM THEM. They are the WORST furniture store I have ever had to deal with.

Ron Nowlan

The worst service you could imagine. Purchased a bed in 2018. It came with two sets of legs. One pre-installed. The bed was too low with the installed legs and when we tried to removed them they were on too tight to remove without risk of damage. Service team came and switched them and took the installed legs with them. New mattress means different height- we need the legs that came with the purchase but have been informed that now we have to order them and buy them ourselves from the manufacturer. Don't mind paying for them but since they have the relationship with the manufacturer and took the originals it seems like any business that cared about their customer would order the legs on our behalf. Never buying another thing from this business or Ashley which apparently has the same care team.

Jen Nordlund

We had excellent customer service with Lorna, she was super helpful and asked us questions to find out exactly what kind of coffee table would suit us best. We didn't make a purchase right away but went back the next day and bought it then. We love that they sell Canadian made products and they have a pretty good extended warranty. Only thing that could make this store better is if they had the product in stock for immediate pickup, but we only have to wait a couple days which isn't bad.

Lisa Batcho

I ordered a bedroom set and mattress for my 7 year old. Due to the current situation, we didn’t come into the store and made our order over the phone. Our salesperson was very accommodating, measuring the floor model, answering the many questions we had about the product (since we couldn’t see it in person) and made a mattress suggestion, based on our child. We not anticipate the arrival of our order!

Harlie Cooper

Went looking for furniture for my first place, Mario and Preston were the absolute best. Very helpful and funny. Would buy furniture here again literally just for the customer service

Pip De Zoysa

Susan helped us out today! We were about to walk out the store .. when she came up and took the time to ask questions n then show us exactly what we were looking for .. for a reasonable price! We are so happy with our purchase!

Ariel Roach

My boyfriend and i went into dufresne looking for a new mattress, and right from when we walked in our salesmen Mario greeted us and helped us along the way! He showed us their service where you lay on their bed full of sensors, that let us know what type of bed we need for our body types! After we knew what kind of bed we needed we tried out three different mattresses, and pillows! We actually ended up buying the very first mattress we layed on! we got an amazing deal; Mario made sure to keep in contact with us and go above and beyond to make sure we got our mattress shipped to us as fast as possible! I would definitely recommend this place and Mario! He's definitely is the Sleep Specialist!

Pale Horse

Bought several items and could not have had finer service from all.

Gited Hands

Sarah was absolutely off the Charts. From her marketing skills to her Customer service, 5/5 for all of them. They have nice options and clean, neat, organized facility. Certainly recommend you visit the store if you are moving to a new home.

Shawn Olson

Visited the Saskatoon location for the first time yesterday. Although they did not have in stock what we were looking for, we were able to find it online through the Dufresne website and placed an order. The retail store did have a good selection though and friendly sales people.

Jatin Patel

Mario at Saskatoon circle drive location was a great man i talk to on that day. He politely answered all our questions and resolved them. Went to 3 other stores for same appliances and people were either rude and didn’t even care that we were there. Would give 5 start but its just me. So will have to live with 4.

Sheryl Harras

It's not often that I give a one star review. I believe the sales person was just after his commission check. I showed him my plans of our newly built home (we didn't have posession yet) he said it would fit. I was reluctant, but I thought he does this for a living he should know. It didn't end up fitting where we were wanting it. The furniture was supposed to arrive early March. I gave him my business card that had both my cell phone number, business number and email address. March came and went, and I didn't hear from anyone at Dufresne's. I decided to call in early April and the furniture was there. They had data entered my phone number wrong and instead of trying the other phone number or email to contact me they just didn't bother. We had prepaid for the furniture as they were custom pieces, so I'm guessing it wasn't a top priority for them as we had paid in full already. Then they deliver the furniture and the delivery man asks if he needs to remove his shoes. Really, you shouldn't even ask. Be professional and put shoe coverings over your shoes once inside a home. Then to top it off the same guy comes down stairs with his mask completely off his nose and his upper lip showing. They come back in to put the chair inside and neither delivery man took off his shoes when they entered my home the second time. From beginning to end, this whole experience with Dufresne's was a total disappointment. I'm grateful that we only ordered a sofa and chair from them and not all of our appliances and other furniture. The only positive is the Decorest brand furniture does seem to be of good quality and we wanted Canadian made. I won't ever return to this store. Much nicer stores in Saskatoon to shop.

Nicole Reid

Our .sales associate Sarah was very helpful and knowledgeable in helping us choose the right couches and mattress. Will definitely be back and dealing with her in the future. The managers were great as well. All around a great experience.

Maureen Gordon

Very easy to order Kevin in Saskatoon very friendly and willing to go the extra mile to make sure my order was completed and ready for pick up. No visa no problem you can you emt for your purchases awesome ???? Thanks Kevin will be shopping at Saskatoon store more often.

Cody Schlosser

Great customer service. They price matched plus provided extra savings.

Kai Langen

Matthew and Kevin were both very helpful and friendly! We got a great deal on a new sectional.

Carmen Perret-Smith

We went in looking for a freezer today and got great, friendly service! Rod was great and even worked hard to get us the best deal, best delivery options, and quickest delivery. Even when we had some confusion about the delivery date, Rod worked hard to make it right. Great experience and excellent service! Good price too :)

Derek Clark

Excellent service, easy to deal with. Great selection.

Logan Kelly

Wow. All I can say. Truly amazing service. Sales men who are knowledgeable about their products, who are NOT pushy but tell you features you will actually utilize. Features you NEED. Thank you so much Mario newry, you've checked up multiple times to make sure we are having the best sleep with maximum comfort. I've had terrible back issues in the past. For years struggling with intense lower back pain. Having massage treatments and chiropractic to try and help. The mattress is the only thing that truly has!

GG Consulting

We were very pleased with the service and response of the staff at Dufresne Furniture & Appliances. The sales lady was very accommodating, patient, informative and knowledgeable. I was impressed with the congeniality, friendliness and caring attitude of the sales representative. All in all, we were very well served and would certainly recommend Dufresne for all your furniture and appliance needs.

Abigail Robin Prosper

Really very helpful people! Friendly and i definitely will send my friends and family there. I loved it that they have an assessment of how you sleep with the pressure on my body using science. I found the perfect bed!!

Robin Granger

Very helpful and friendly. Great service!

Nathan Lepp

Always a great experience, very helpful staff. This is the 2nd time I've purchased from them and never had a problem. Thank you for the great service.

C&C Hopfner

We were looking for a specific stove Defresne had the best price. Rod was amazing to deal with over the phone. No pressure, and very personable. Delivery date was quick. Great experience. Will definitely go back for any future purchases.

Karen Smith

Another great experience. This time purchasing a new bed. Staff was very friendly and extremely knowledgeable about the products. Our favourite sales person Shelley was not in but was given credit for the sale anyway. All terms and conditions were explained in detail making it a very pleasant experience.

angelring mckercher

Samuel was great to deal with and very friendly. He was readily available to answer any questions we had but wasn't lurking and he was not pushy at all! Wonderful experience!

Wendy Chief

Service was awesome and they had great deals. Definitely giving a thumbs up ???? If and when I need furniture I will definitely go there first.

Lex

I purchased a range from Dufresne in Saskatoon and they made promises regarding certain features that were to come standard with the range. I wanted to make sure of what I was purchasing, so I asked the sales manager directly if the air fryer rack was included. He said it was, along with a meat thermometer. I asked if he was 100% positive that these items came with the range and he said yes. I'm extremely disappointed that I'm having to be so assertive regarding this transaction.

Kyla Bradley

Our experience was great. Very knowledgeable salesman. Everyone was very friendly and helpful. Reasonable pricing. We’re very happy with the products we’ve bought from here. Will Definately be return customers.

Kalon S

Bought a dresser, night stand and tv stand. White glove delivery. Night stand was broken when it arrived and dresser didn't have one of the items listed under features of the dresser. Reached out and they said they'd send someone in a few weeks to fix the night stand. Was told that even though the specific feature is listed as a feature of the dresser, that it actually means it's a part of a different item in the set that wasn't included. I asked why it is listed in the features if it isn't a feature and was told it's obvious and it's my fault, then they said there's nothing they'll do and too bad for me. I bought a lot of stuff so I expected them to be a bit more helpful when something wasn't as expected. Would've gladly given a good review if I wasn't belittled by customer service.

simona cell

It was the only furniture store that had the option of taking away your old furniture at time of delivery. It had a bit of a thrift store vibe due to it's location. Staff were really friendly and brought drinks to customers.

Negar Kimiagar

Great customer service ,many choices!! Helpful and responsible staff.

Kristine Hunter

I have been keeping an eye on a few pieces of furniture for quite some time. I used the online chat function and spoke with Kim who was both knowledgeable and helpful. When I was ready to make a purchase I contacted Kim and placed my order, the entire process was simple and secure. Now to wait for my new living room furniture!

Sky Net

Dufresne is the worst place I buy furniture. Delayed delivery for months. I read posts here and find I am not the only victim.

Farrah Linklater

Great customer service.

Cheryl Schmitt

Preston was very pleasant and was able to assist us with our purchase. The furniture looks well made and the choice of colors and options allows us to customize the pieces. With our custom furniture, free delivery and material care kit were …

Caitlin Ward

Really helpful staff and great experience. I love that they have a good selection of Canadian-made and sustainable furniture.

Chris Schultz

Went to Dufrense to check on 5 appliances and 3 tables for my new home. The friendly, knowledgeable staff were excellent in helping me make the right decisions, within my budget. If you need anything for your home, I highly recommend Candace and Rod. True professionals.

Luis Rodríguez

The worst place to buy stuff from i order a TV and I'm just getting so screwed that the best thing to do is cancel your order before you pick it up

Leanne Pawlyshyn

Great experience. Found furniture at a different location for a better price, and they matched it no problem. Quick, no pressure sale. Very informative and friendly. Will be back for future purchases!

Jack Terry

I purchased a sectional here and at no fault of Dufresne's, the largest piece did not fit up my stairs. After some consideration, I realized with a few smaller pieces I could basically have the same configuration that would fit up the stairs and keep the piece that didn't fit in the living room. I called the store and explained my situation and inquired about the pieces that I wanted to order. I was told that the pieces were in stock and could be delivered very quickly so I made the purchase. A couple days later I was told that for some reason the pieces were no longer available and would be a few weeks wait, which wasn't a huge deal but a little annoying. I was emailed saying the furniture would be delivered on March 23. I booked the day off to be home for the delivery. No delivery happened. No one notified me or updated me. I called in and was only then notified that it would be another week or so for the pieces to arrive. It feels very much like the staff here will do anything to make the sale and once the sale is made, they no longer care at all about following up. Disappointed in the service (or lack thereof).

Mike Derksen

Store staff has always been great to deal with when we walk through the doors. I have bought from this store multiple times and will continue to deal with them! Pleasant shopping experience every time!

Robert Irwin

Staff on both days were very friendly and helpful. Advised us of things we needed to know, prior to the purchase of our appliances.

J ROBERTS

My husband & I would give the Dufresne store here in Saskatoon 5 stars. We had WONDERFUL service from our sales person, SHANA STEVENS, and we also felt that we got great value for our money at 50% discount on our purchase. We would most DEFINITELY shop at this store again and/or recommend it to others!! Thanks for a great shopping experience!

Patrick Quinney

TERRIBLE CUSTOMER SERVICE. I've been waiting over six months for my order. Every time I call I'm given an expected delivery date two weeks out from the last one the gave me. I managed to get a hold of their customer service manager who helped me briefly but has now turned back to ignoring my emails. Do not order from this company they will leave you hanging.

Eleanor Remenda

Very helpful and pleasant young sales person. I did buy 4 kitchen chairs.

William Trelnuk

Great customer service, especially with Lorna. Great at keeping competitive prices for quality items. Will recommend to friends and family.

jason janzen

Great experience and quality of furniture. Had fun shopping and was able to get a great deal on a sectional!

Kim Ens

A little pricey, but knowledgeable staff.

Linda Lefebvre

My cabinet maker recommended I go to Dufresne to shop for new appliances and I'm so glad I did. The showroom is awesome and Yvonne was so patient and helpful in helping me choose. I would recommend this store to anyone looking to acquire new aplliances

Brennan Miller

Very helpful. No pressure sales tactics.

Bobbi Nagy

Very friendly & knowledgeable staff that are helpful, not annoying. The furniture and appliances are current in their styles & brand names. In my opinion, if you are in the need for new furnishings or appliances for your home more comfortable & efficient, then shop at Dufresne Furniture & Appliances. I have thoroughly enjoyed my experience!! ????

Blair Pope

Oxford House Saskatchewan has found a furniture supplier that provides good value and great service.

Pemmy Germain

Mario was beyond helpful without being "pushy". He provided all the product details I required to make an informed decision. I left feeling I had purchased a quality piece of furniture at a reasonable cost.

Trent Wilson

We had a great experience at Dufresne. The salesman was very polite and knowledgeable. We will definitely return.

Joyce Braun

I am disappointed in the delivery services! We bought appliances from there and it took a long time to get them delivered ( which is okay with us) On delivery the stove was damaged, the guys delivering the fridge didn't put the handles . I called guest services the person who answered asked me " what do you want me to do"... bad experience and I am not going back there neither will I recommend!

Brody Letkeman

If I could leave less then 1 star I would. purchased a new couch with the extended Warrenty. Framing started to break within a year. so we got a service call for Warrenty. The technician was surprised on how the couch was falling apart and said they would fix it ASAP. We receive a phone call a couple days after saying they can’t get parts so no repair was going to happen. Terrible customer service don’t buy the extended Warrenty because apparently they don’t have repair materials or stand behind their products and Warrenty!

Adam Eichhorn

Very professional and knowledgeable staff. Excellent selection and custom options available.

Toni McVicar

Today I purchased a second item from this store in as many months, and I have been quite happy with both experiences. Matt helped both times and everything went smoothly & quickly. He was very friendly, knowledgeable & extremely helpful. I'd recommend him & Dufresne anytime!

Randi Somerville

Eric and his manager (I can’t remember her name) were super helpful. They were more than willing to help work out rural delivery for us and made sure we found just what we were looking for. This will 100% be our first stop next time we are in the market for furniture or appliances!

Thomas Pocock

First time home furniture purchase. Staff were friendly and knowledgeable. Never once felt pressured to buy something. Staff Showed me a variety of options both on the showroom floor and in the online inventory to make sure I was satisfied with my purchase and stayed within my budget. Would absolutely recommend to anyone looking to upgrade their home furnishings. Delivery right to my doorstep! Will definitely be shopping here again in the future.

Jay Van Doornum

Very pleased with our purchase and the delivery service. After a small misunderstanding about old appliance removal, their customer service was excellent. They did everything they could to fix the problem.

Kym Samoila

Bought our brand new bedroom furniture here and were very happy with Sara, our sales person. She was amazing! The selection was awesome and the store was so relaxed and non-pressured that we spent a couple hours taking our time! Actually had fun in a furniture store! Thank you Sara! Definitely going back in the future!

Harold Rosenfeldt

Great place to do business

Jessica Parchewsky

I will NEVER order anything from this company, and I tell anyone I can not to either. Our landlord ordered our appliances for our place. In which this company “lost” the order of the stove, so she had to scramble to get us one. Our fridge was delivered, and when I asked for a delivery window.. they didn’t have one. She ordered a white fridge, we received a stainless steel one that had a scratch and uneven feet. Our washer and dryer were delayed a week, once delivered - it did not include the hose hook up - even though she paid and ordered one.. so we had to run out and get one to use our washer. Then our dishwasher was delayed 2 weeks... Every person I’ve spoken to from this company has been rude and unhelpful, absolutely terrible experience with this company.

Shelli Gardiner

The staff were friendly and helpful. Fun….

Julie Soanes

Great help and friendly service!! Payment plans are very reasonable. Would shop again at this location for sure!

Al Bert

A nice store and decent service but... their prices were WAY higher than other dealers selling similar product. They told me they would always price match. That doesn’t make sense. Why wouldn’t I just buy from the dealer offing a better price to begin with. Also, they told me I needed an extended warranty while other dealers included it in their pricing. Not a good deal!

doug MEDERNACH

Great staff. Even got a price match after purchase.

Randi Loeppky

Great products, awesome service, fantastic deals and sales! I’ve bought several items there and have been happy with all of them!! Kudos to salesman Matt for all your help! It was greatly appreciated!! Definitely 5 stars from me!

Ted Hus

We are really impressed with the quality of product and service at Dufresne. No high pressure sales, just friendly helpful staff. Try them out when you looking for any type of furniture. The prices are very competitive.

Brent Ball

I bought a coffee table and end table from Matt today. Excellent customer service !!!

Carmen Bekkatla

I so appreciated the personal and professional service I received at Dufresne. Lorna’s knowledge of pricing and her candid advice were vital in helping me make the best decisions for my family. Thank you for taking the time to tailor the sale to our needs and desires! I am thrilled with my multiple purchases!!

Curtis Jessop

Recently purchased a bed here the sales staff was amazingly knowledgeable and spent the time to find out exactly what we were looking for. There was a mix up on the delivery and the bed was to be delivered on a specific day and when I didn't hear from them I called to see what was happening and they immediately said there was a mix up and the delivery had been missed. They went out of there way to ensure the bed would be delivered as promised and had it picked up by a private delivery service and brought out (we live 45 mins out of the city). The knowledge and willingness to see thing through has definitely gained them my respect and they will be my first stop for anything furniture/ appliance related.

Donald Ellitsgaard

They were quite helpful and knowledgeable about the product . Found a recliner in stock that fit my needs . Keep in mind that due to Covid things may not be in stock and you may have to wait for it to come in .

Shaun Fabick

Great place to shop the salesperson was very helpful

Cheryl

Very beautiful furniture and accessories, if you are looking for farm house modern or traditional they have a variety of styles..

Zack Niemi

I just bought a bed set from this store and the service I got was excellent! Mario Newry, the sales manager, was super helpful in working out a deal on my purchase. The positive attitude of him and the sales team make coming in to browse or buy a treat! I most definitely will be recommending this business to my friends and family! Thanks again for the great buying experience!!

Shawna Atkinson

Richard was very helpful and patient as I made my decision on style and colours of living room furniture

Caitlin McLeod

Fun and inviting store! Very helpful staff, couldn’t have asked for a better experience.

Whitney Duff

Friendly and very helpful sales people, large selection, and a great sale going on! Hopefully our items will be in when they are supposed to be and delivery goes smooth ????????????

Tyler Bradley

Very helpful and friendly staff, everyone went above and beyond for getting the sectional my wife and I wanted. Will definitely recommend to anybody looking for new furniture!

Courtney Markovich

My experience was awesome! I dealt with Shane who was a phenomenal salesman and very patient with me in going over all of my options. He was more than willing to go that extra mile to make sure I got what I was looking for by showing …

Татьяна Макаришин

We ordered furniture in April before moving to our new home. In store were told that the approximate delivery on May 25th. At the end of May, when the furniture did not come, We called to costumer service ( we called because anyone didn't call to us)and were told that our furniture would be at the end of June. In June, it was announced that the furniture would be in early August. today we learned that the furniture will be available only in early October, but no one promises that it will be exactly in October. Please tell me if this is normal at all? How can a big company that values its name behave like this to its customers? Today I will not buy anything else in this store and of course I will never recommend this store to anyone. I still need to buy a lot of furniture for the house and for sure I will not buy in this store.

Iindsay Manders

Great customer service and sales! Mario was extremely knowledgeable, helpful and friendly. Would highly recommend!

Mi Zales

The Sales Professionals are fully knowledgeable in all department's , A friendly atmosphere with a great selection of inventory on showroom floor, that made my decisions easy. Highly recommend!!

Cody Montagnon

So fed up with this place. The only good part of my experience with them was the awesome sales team which is why I left 2 stars. After purchasing there has been nothing but troubles. The first delivery team went to the wrong address for delivery. 2nd delivery team from Dufresne couldn't get the couch into our basement and wouldn't take it out of packaging to try further. Had to wait another week for Dufresne to book a 3rd party delivery team that they tried to make me pay for when I purchased white glove delivery and they had no troubles getting it in. Poor lack of effort on Dufresnes delivery team. White glove included set up but 3rd party delivery team had no instructions to set it up so I ended up doing it myself even though I paid for it. Once set up there was a deficiency in the furniture and had to get guest care to book someone to come pick it up again and take it to the shop to fix. Thier delivery time was missed the first re delivery time after repairs had been made and now the second delivery time has also been missed. All in all thier sales team is great with selling furniture, knowledgeable and great at helping me with my troubles. Everything past that has been the worst experience I've ever dealt with regarding a purchase. 5 delivery appointments later and I still don't have my couch after purchasing 3 months ago.

Alex Forsberg

Very friendly staff. They found exactly what we needed and gave us a great price!

Del Bear

Great service but over bearing sales representative until you ask for space.very reasonable prices with no 3-4 month wait

Paul Miazga

Got an awesome couch and received the best service imaginable from Tabitha, who helped us in so many ways without being pushy, nosey or anything; it was like shopping with a friend, honestly. …

Tracey Seidel

Love the sofa very comfortable and easy online payment

Dawn Harron

Our salesperson, Candace was amazing. Helpful but not pushy or overbearing. Offered lots of information. Super friendly and very knowledgeable and helpful. Definitely recommend through sales portion. Will see how the fabrication of custom piece and delivery goes!

Shooter Mcgavin

Very easy place to walk in a feel welcome. Both ladies i dealt with were excellent and helped me with my purchases. This was my second time in and I will be back in the future for sure. Excellent prices as well

garnet baird

We are very grateful with the non pressure sales and understanding our needs. We’ve passed on our experience to friends and family, who purchased new appliances from Dufresne. Thank you for being genuine

Taylor Szeto

Had a good experience when we were looking for a sectional. Kevin was very helpful and we found a great sectional in our price range.

Sean Wilson

After a horrible experience with their customer service hotline, we went into the store and got our issues sorted out immediately! Caitlin and Jaeden (sp) have been awesome. If anyone has any issues with the call center just walk into the store!

Colin Weigel

The in store service and prices are great, however, find your own delivery service. Their delivery guys were aweful. They scratched the fridge and dropped one of the glass shelves destroying it. Dufresne is replacing the shelf, but no word on a discount or exchange due to the scratch. I'm very upset with the lack of customer service on the claim end of things. Because of the treatment post delivery, I will never purchase from Dufresne again. Unfortunate for them as I have a whole house to furnish.

Susan Spencer

Okay, but they didn't have any coffee tables that we wanted in stock.

A M

Ordered a coffee table online. Came dirty and muddy. Mud all over the legs and looked nothing like the pictures online. Came in appalling condition and I've been calling for the last week to have this resolved and they keep telling me they …

Judy Malinowski

In July this year went to order a sectional, had to be custom made so we picked a material, three weeks later we get a call material is not available, so back we go, pick out a new material, ask customer service to call and be sure this material is available, assured it was and delivery would be in6-8 weeks, well that was in first part ofAug. And guess what,,,, we call in mid oct and we’re told delivery date should be and I repeat SHOULD be mid nov, call again today oct30 and oh yes you guessed it new delivery would be Dec17 ,,, frustrated call 1-800 no. and find out dec17 is only a tentative delivery date and also find out we were lied to as Dufresne furniture is NOT made inCanada as we were told by store but madeinVietnam or China,,, so how is that for good service, I’ll tell you the most rotten,misleading service that we’ve ever had! Behold we will probably be without furniture for Xmas,Merry Xmas to us from Dufresne,,, guess company will be sitting on the floor, asked if Itwould be possible toget a loaner but no way! Also asked if we could cancel but told we’d have to pay a restocking fee, a restocking fee, my God we don’t even have the sectional!what a load of garbage, lies lies and more lies. Why not tell us up front so we could have gone elsewhere and to make matters worse I have already purchased the matching chairs and ottoman thank the lord from another competitor and I actually have two chairs but no sectional,,,frustrated, angry you name it,,, we will never recommend this company to anyone and rightly so!!!

Richelle Rogers

Dealing with Kevin at Dufresne in Saskatoon was a superb experience. We have known Kevin for many years, and he is so honest, knowledgeable, and humerous! Not pushy at all, and gives you many options. And we knew the experience would be as easy and painless! Thanks for helping us purchase our furniture!

Lindsay Curtis

We originally bought our washer and dryer in August! We loved our purchase so much today we went back for our fridge and microwave, in the upcoming months we will finish our kitchen! The pricing is all on point. Our sales man was rod and I would recommend him to every one going in looking for appliances. He is very knowledgeable and doesn’t try to sell you some thing you don’t want! Definitely looking forward to my future purchases!

Rory Kyle

To be honest I am very skeptical of furniture sales people, but I left feeling good about my purchase, and feel that the sales team really worked for me to get a great price on some needed furniture. Friendly staff and quality selection. Will be back! Special thanks to Kevin at the Saskatoon location.

Kristin McTavish

We purchased a sectional and table & chairs. The sales staff were helpful. Once we decided what to purchase, getting the paperwork done up and signed was a very long and painful process. I understand there was newer staff but we probably were in store for almost 2 hrs trying to purchase our product. Disappointed in that but otherwise, product was good quality and prices were comparable to other places we had visited.

Dennis Medernach

Staff was very pleasant and helpful. When asked about various pieces , I was told honestly it was not as good as the item I originally asked about which was also cheaper. Win win!

Leanne White

Matt was just excellent. He listened to my wish list and zeroed in on what I wanted and what was available. His honest and upfront approach was greatly appreciated. Store had lots of stock and it was great to see and feel the options. Overall, a very good experience!

Darren Adamko

Was looking for a chest freezer like 100 other people in town where (most people are sold out). Alot of other stores just said they had no stock but at Dufresne they where great. Asked me when I needed it and was able to look up available other units coming in and he hooked me up. Caring staff and seemed very knowledgable.

Kelsey Dyck

My boyfriend and I bought a couch from Dufresne and we were very satisfied with their customer service and quality of furniture. They were very nice, our salesperson Sarah was very helpful and even offered us beverages and cookies twice while she was helping us. We picked Dufresne’s because of the quality of furniture, their impressive insurance package which lasts 5 years and were able to find a great price for a great couch.

jim quinn

Competitive prices, great customer service and friendly people on staff.

Debbie Wurz

The staff help is Amazing???? They made me feel comfortable and full of smiles! I’ve bought myself quite a bit of stuff already and it hasn’t disappointed me yet!! Strong store & Strong staff!! Thank-you!!

Bonnie Fernets

First time I ever was in Dufresne and I received extremely attentive service by Shane. He did not pressure just provided the best information on what I prioritized and even showed me some clearance items that turned out to be gems. I will definitely go back to Dufresne.

Dean Schreiner

Fantastic service!! The staff was great, very friendly, knowledgeable and overall just wonderful. We received exactly what we were looking for. No need to order or wait!!

Kody Beck

Very professional service, high end furniture at fair prices. We found what we wanted, they explained all the extras well and they gave us a discount when we asked about getting more pieces. Plus they guaranteed the date the products would be in Saskatoon, which is not something Leon's was able to do for me.

Stan Wagner

We were looking for new appliances and honestly stopped in thinking this wouldn’t be the place. We were pleasantly surprised by their selection but more we were very impressed with our sales rep Matt. He was very professional and not at all a “pushy” sales rep. They had very competitive pricing and willing to make a deal for their customer. I would recommend them to anyone looking for furniture / appliances. Thank you

Logan W

Very good customer service! Friendly and helpful great to deal with. Most definitely will get more of my business! I would highly recommended this place!!

Adam Reid

Well in this day and age service can be a zero. Not here, our salesperson Sarah, was amazing and knowledgeable!! And so was the rest of the staff!! The prices were fair and they are willing to deal so everyone is satisfied. The quality of the furniture was mid to high grade. I would highly recommend stopping by if you are in the market for new furniture and appliances!

Brian foster

I purchased furniture from here on boxing day. It Took 3 months longer then i was told to get the furniture and even longer for some of it. The couch came damaged along with a screw sticking out which I've cut myself on 2 times now and the last time was bad. I called them and told them everything but have still been waiting since January for them to fix it but it took until today to get the parts. Even having the parts, they can't send someone out to fix it until August 3rd (2 minths from now and 8 months from day of purchase)even though there is a serious safety issue with it. I am giving them this month and then will look into getting a lawyer along with BBB involved to try and get some kind of response as I can't have a couch that I paid thousands for be cutting my guests or myself. This was supposed to be an exciting purchase for me and its turned into a complete nightmare.

Becky Pinette

Wonderful service! Mario was amazing, super Mario! We got a great deal on a beautiful sectional couch and can't wait for it to arrive. Would recommend!

Dustin Hamm

Products are nice. Quality seems good and durable. Extended warranty appears to be a gimmick, oppositional to providing the same. Customer service is not pleasant. Our bench came with a manufacturers defect (couldn't assemble as a result). They have a "fix before replace policy," and have failed to contact me several times forcing me to call; every phone call has led to a "we will let you know in 48 hours," without ever letting me know. Been sitting on this one for over a month with no plan and a refusal to replace. 3 stars given as a result because I had similar customer service issues with a couch set in the past.

Brant Jones

Updating previous review - experience was great at the store - was promised delivery of a week - that’s past still sitting in warehouse in Winnipeg. Might make it on next weeks truck. Talked to Dawn at customer service, she couldn’t care less other than charging me the 10% fee if I cancelled order. Tried to call store 4 times this morning, nobody picking up the phone. Have a message in to Mario now. Will update if it is resolved satisfactorily. Dealt with Mario at Dufresne - he was professional, knowledgeable, respected the budget we suggested (this is a big deal), and personable. Next time I need something - will definitely bring return business to him.

Dave Prout

We went it to the Saskatoon location to do an add on to our living room. The staff were excellent to deal with and the order came quick and exactly what we wanted. …

Jeanette DeMeyer

I made my second purchase in this store and once again received great service. Matthew was very helpful and pleasant. Thankyou! The service was great and Kevin was very helpful and a pleasure to deal with.

Sanjukta Choudhury

Best service. Loved Candace at the Saskatoon Circle drive store. She worked after hours to help us get through the purchase. Definitely recommend anyone to check out ????

Lois Popplestone

I spent many hours looking at the furniture and deciding what would be the very best options. Shelley was the sales person who assisted me she knew the products and explained the options and things to concider while making decisions. She made the shopping experience very pleasurable. I was very pleased with the quality of the furniture. Since I was purchasing a number of pieces knowing that this furniture will last for many years was important to me. I was very pleased with the assistance and friendliness of the staff. The store is bright and colourful with the furniture displayed in varying groupings allowing you to see , feel and test out the various products. I highly recommend purchasing furniture from Dufresne!

Michael Knight

Really good service and decent prices. Very supportive compared to other furniture stores in the city. Only complaint is that the contract said delivery was supposed to be inside the house. However, the delivery team dropped it off outside and said they aren't allowed to come in. This forced my wife and I to have to wrangle the sectional inside. Edit: as follow up, Dufresne reached out to clarify the experience. This action shows strong post-sales service. I'll informally bump this up to 4.5 stars.

Charlene Boes

I needed a mattress for a spare bedroom and it was easy, quick, with no pressure from the sales staff.

Travis Durfey

Walked around for a bit found a couch that was pretty nice. Sales associate Mario was very outgoing and knowledgeable. He assured us the couch came with the throw pillows and we were sold. Looking forward to our new purchase

Eye Heart

Very nice shop and great staff

J VO

We had difficulty choosing pieces to fit an awkward space and Candace went back and forth and back and forth with us, we changed our minds at one point and she went right back to the drawing board giving us great options for the space. She was amazing to work with, never ever felt any pressure to purchase. It was clear she just wanted us to be happy.

B Richardson

Lorna is a great salesperson! We both felt totally at ease with her and we feel we got both a good deal and remarkable service at Dufresne. Going around to nearly all the furniture places in town in the last fews days really magnified their level of service and knowledge. When we take delivery of our purchase I'll update this if we experience any issues, but so far so good.

Katherine Frederick

Service was phenomenal. Price matched with Best Buy giving me the freezer I needed at the price I was willing to pay. Delivery is free and scheduled for next week.

Sasha Rolston

The sales agent was fabulous to deal with in Saskatoon. She was knowledgeable and friendly as well as professional. That was the only good part of buying the couch. When we received the couch there was exterior stains and the entire mechanics of the couch did not work to allow for us to deploy the hide a bed.it also left a 6 inch line of damage into my hardwood in our new house. When I reported these issues to the service department hey said a service tech could address these in 2-4 weeks. We were offered some recourse to cover the damages but not a %100 refund .They would not take back the couch unless you paid a %25 “ RESTOCKING FEE”. My fault for not reading the fine print I suppose.

Pam Gawley

Candace met us when we walked in and noticed the sofa we were looking at. After speaking of our need, she showed us a fabulous sofa that was just perfect. She was very professional and went out of her way to help us. We will certainly be referring people to your beautiful new location in Saskatoon. Thanks Candace!

Hazell Smith

The staff was very friendly and knowledgeable about the product. The make sure you understood everything before you leave the store. I felt like I was important to them , everything went so smoothly I felt very content and happy when I left the store. I am definitely going there in the future. I know I will be happy with my purchase and the quality will be there as well. ????

Dallon Dietz

Was absolutely Amazing! Sales manager Mario was nothing but helpful. Really worked with me to get me what I wanted for a price that worked for both of us. Will definitely be doing more shopping with them.

Seth Pechey

Sarah Reddekopp at Dufresne was excellent to deal with. No pressure sales, answered all my questions, and even knew dimensions of the furniture she sold by heart. On top of it all, she was able to price-match a price I found at another store. Sarah got me an awesome piece of furniture at a great price; I'm sure I'll be back.

Colleen Thurber

If you have a choice to shop for furniture anywhere else in Saskatoon please consider it. Dufresne has provided the worst customer service we have experienced when purchasing furniture. We ordered a bed and a dining room table in early November. When they were supposed to deliver the bed, another customer’s sectional was delivered in error. Dufresne asked us to search the sectional to find information to determine who it was meant for. When the bed frame arrived it was not well constructed, having only 3 thin slats supporting the mattress. The headboard is also cracked and Dufresne will not exchange the product. We are still waiting for the dining room table. They predict it may be here by the end of March but can’t say for sure. They will not offer a refund because they say the item is custom, when in actuality the only difference from the stock model is the seat covers. After several phone calls it is clear the Dufresne customer service team is not going to help or call back when they say they will.

Amanda J

We were greeted by Kevin Shiach, he was polite and able to answer all of our questions. We came into the store to view one sectional in particular, however the store no longer had this available on the floor. Kevin was able to show us via other models the material, look, and feel in which we could expect. A purchase was made and we couldn't be happier, it is to arrive Feb 2!

d m

Shopping here was a very pleasent experience.staff easy going.

Angelica Bulacso

Was very accommodating and I love the furnitures! Would definitely recommend.

Vaughan

Richard was a very good representative of the company. Very knowledgeable and demonstrated the products we were interested in. He was able to provide answers to some difficult questions. Highly recommended. Not pushy like some stores we have in.