Reviews of Leon's Furniture (Painter)

Pastor Dan Muller

No one bothered to help us.

Tina louise Vince (Tiny Tina)

Great place to shop

Wayne Willis

Great service and delivery on our new mattress. The in-store team were great to work with and the delivery team were fantastic. Thanks Leons Bancroft!

James Armstrong

Great store, the owner is super nice and helpful. Thanks for the wonderful bedroom set. James

The Moose

Always good service here. Love their customer appreciation events!.

Josh Miller

Good selection and good help. Some good sales of you look hard enough.

Elizabeth Price

As always, Leon's Chatham comes through, and with great sales to customer service, and a special thanks to the delivery team with go-to, know-how expertise and kindness! 2 Queen bed frames, 2 box springs, 2 mattresses. There is happiness and zen, and my first bed sleep in Chatham in my new home...during Covid lockdown 3...Thank You Leon's!

Glen Lewis

Picked up chairs that were ordered - since you have to spend over $200 for free delivery - & the warehouse staff were very friendly, efficient & helpful.

Alan Emmanuel

The service was great!

Nancy Bettencourt

I cannot thank you all enough for the lovely service you provided. It is a big step to move far away from family and friends, and you made this process easier for me. My furniture is beautiful, and now my rental feels like home. My dog no longer cries when I leave for work, she curls up on the ottoman and guards the house. The staff here is knowledgeable and friendly. The free delivery was a bonus. Thank you again Leon's Bancroft! I would definitely shop here again!

Ronald Carver

I love Leon's Furniture store.Everbody is very helpful to us.Chad helped us immensely. Koorles to him and all the staff at the Chatham store.

Jim MacQueen

Great variety of furnishings, electronics, & appliances!!! Salesman was excellent. Thanks Greg.

Randy Charter

Had to buy the floor model but happy with the service. I would reccomend.

Ron Zwetsloot

Exellent service in Bancroft. Highly recommended.

Dominic Nadeau

It's got the stuff, you want for a home..

Lonnie Conway

Wow!

Theresa D

Leon's in Bancroft is a great store, great customer service, good quality furniture, good value

Danny Palmer

Great service and professional sales staff.

J Callahan

Helpful Staff, Good Selection, not a big fan of commissioned sales staff, but they are just doing their job..

Robin Hillstrom

Poor service just want your money

Jacq

Sales Associate Ryan was extremely helpful and professional. He came up with a compromise because I hate leather and my man loves it. We also got great info on a washer / dryer combo !

George Flemming

They have furniture

Angus Sinclair

Geoff - top marks for helping us find what we wanted!

Dylan Dubhee

Good selections. But I had to wait over 2 months to receive the couch I paid for in full over 2 months ago. I'm on amazon prime I can get stuff delivered in 2 days. I understand why Leon's does this. It's a great busines model. Get the money make the costumer wait for the product. But as a costumer I will never shop there again. Because of the horrible wait times on shipping and they do not stock any inventory. So your stuck waiting for your purchase.

zoltan urban

Calm, nice atmosphere, courteous sales staff. I would highly recommend this place.

theresa williams

Bought a new couch. Paid in full. Delivered early even. Then find out it's not scotch guarded, have to let some stranger in my home to spray it. Don't want it sprayed because I have a baby and not comfortable with people in my home. If I don't, my warranty is null and void. And they won't return the whole couch. Lesson learned. Never shop there again. Online is it for me

Damond Melchor

Very friendly and a huge selection

Raja Ramjet

I called them simply to find out what furniture a friend had purchased from them. They tried multiple times in an effort to give me the correct information. After several timely searches on their computers they called me with the details. I am very impressed with their commitment to serve customers in any way possible. I live a great distance from Bancroft in the GTA, but Ill see if I can buy from them and have it delivered to my home in the GTA.

Ironworker87

Waited months for my order which is completely out of Leon's control the manufacturer is way behind. Due to a 4 hour possible delivery window I had to take the day off work to be home for delivery, get a call saying the truck wont start we cant make your delivery to day. I call uhaul and they have trucks there and ready for rental so I call Leon's back let them know that there are replacement trucks available and they say the just dont have the man power and if I want my order I can go pick it up myself. Now I have to wait 6 extra days for my order and loose a full days pay because they cant manage to get there stuff together. After this kind of service and attitude I will be taking my future business elsewhere.

Faith Lynn

Very pushy, and very rude. Told me not to waste my time on anything above a certain price as it would be "too expensive for my lifestyle" however after purchasing a couchset, upon delivery I discovered there were tears all along the backside and it took 5 months for anything to be done by the manager

Ben Eder

There's a fellow named Dave who works at the Leon's location. Now, I'm not a huge fan of big box stores but in a small town with fewer options Leon's has good sales and deferred payment plans. This fellow named Dave though. He has been one of the only people in that store who does not discriminate on your looks. People work and have jobs so maybe they go to the store after work right? So Dave is always happy to help and super friendly. And once again..Will help you regardless of looks or financial standing. He genuinely is a great guy so if you ever choose Sault Ste Marie Leon's for your next purchase, I ask you to meet with Dave for your furniture needs.

Lemon Girl

Excellent service

Leah C. Mearns

I bought 2 new couchs inred and so far so good

Marcy Seftel

Bought 4 appliancs, great service.

Susie Tate

Fantastic customer experience with Chris Long at our service

ZAHEER MANIYAR

It's an awesome place to buy a furniture for home, i visited last month and i have aseen so many varieties of home furniture and other stuff

Darryl Marks

Very helpful and knowledgeable sales person

Chrissy Vancoillie

The staff was friendly and were taking all covid precautions. It was very clean and inviting. The staff let you browse at your leisure and didn't hassle you for a sale but were helpful when you had questions.

Michel Leclerc

Good selection

Stephanie Petersson

Found everything we needed at great prices and great staff

Cassavrick

Always well taken care of when we visit here! Caring and helpful staff don't pressure you into buying.

Rosa Maria (ROSY)

I bought a couch and a loveseat with pretreatment, and when I finally got them, they are have some stain and not pretreatment. I'm waiting for a new ones.

Stephanie Chipman

Poor customers service My daughter and I went to buy her a bunk bed today. No one had time for us as they pass us to help others that came in after. Guy in the back desk saw us standing, waiting, and waiting. Asked the decorating lady to help us. Needless to say we walked out Totally bad experience

Lionel Crockett

Being told that a mattress would take 2 months to come in is out of touch with reality.

Angela T

Being new to the area, I was a bit worried that there was only one real place to get appliances. With what might be the market share, there isn't a need to fight for customers. My concern wasn't needed at all! I bought two appliances over the phone, where Stacy worked with me as I was hoping for in stock and quick delivery. She gave me confidence in what I was ordering and answered all my question. Delivery was smooth and they even left a flower and a thank you note! Yes, they left me a flower and thank you!! Once gone, we did notice damage on one of the fridge doors and all it took was a photo and a phone call and the door was replaced within hours. Hours, not days. I'll be going back for future needs at the cottage and would recommend. Fantastic customer service!

dianne treleaven

Great delivery guys

Bruce Adrian

Free in town delivery.. woot

Anita Rabideau

Great service! Can't wait for my new stove.

Eric H

Large selection of furniture and no pressure sales team. Overall, a good shopping experience.

Sandy Irwin

Sales personal friendly and helpful

Valerie C

I was told my replacement chair from Leons would be a 3 month wait after the original recliner I bought broke after 18 months of light use. It has now been 6 months and I have just been told that my new chair is now in Scarborough and will arrive in the Soo in aprox 3-4 weeks. Grrrr!

amanda Chambers

Great store great people

Kevin Taylor

Excellent service and good sale pricing. Local!!! Free delivery. Was treated excellent by sales rep Steve. Thanks

Dennis Van Heusden

Good experience sales person was very helpful

Erin Browning

Always wondering friendly service.

joey morris (killer tranchida)

The worst furniture store I ever been to the whole time they're the cells then did nothing but lie to me I had to tell him that I knew about the back room where most start with on for half the price he lied and said there wasn't I finally found someone that was willing to tell the truth and got a chance to go into the back room and found all kinds of furniture I don't understand why they taking it off the floor put it in the back room on sale but don't allow anyone to purchase at when they're just going to throw it out later

Kawstik Gamez

Great Store. GREAT SALES STAFF

Sue Sweeney

I Had Gianni Cavalier as a salesman and he was very professional and helped me choose the best bed for me.Thank you Gianni you're the best

Matt Howson

We have used Leon’s more then once to buy from. Usually the experience is great. Today we went in to look at floor samples of the washer and dryer we purchased last night after agreeing our 11 year old washer and dryer set had served us well. When the tall grey haired sales guy was informed by us we already purchased them from Leon’s website his response was “oh we don’t like that” and he walked away from us. I am very disappointed in his attitude myself and my wife. I am very glad I ordered online after that interaction.

silvestro mattia

Not very good can't deliver a purchase have refund I will not buy anything from them again

linda cooper

Very good!

Randall Chaimbrone

Advertised save the tax and I got charged. Sleeper couch ,told it was queen, it's a double ,had been returned..I purchased it for $500 plus tax ,did not notice,it was also damage..just wish I had saved tax

Benjamin

My sales person was awesome and the delivery team was very professional, their showroom was very nice aswell!

Fuffer Nutter

The reviews on here are the real deal. This Leon's is excellent and top notch customer service!

Jacqueline E Dorssers

helpful salesman Chris

Lisa Jenner

I bought a sofa and loveseat set at Leon’s. I bought the Zucora protection package at the time of purchase. 3 years later our sofa was ruined by a very large unremoveable stain. Leon’s and Zucora worked together and more than met my expectations quickly and efficiently. They were very professional and took the time to make sure I was fully satisfied. The manager himself helped us to rectify the situation and did everything possible to make us happy customers. Will definitely recommend and deal here again.

Betsy Ullyatt

Very helpful and pleassnt to deal with, even with covid restrictions an altogether good experience

Melissa Langis

Honestly couldn't be happier with Leons! We moved recently and had to purchase all new furniture. We purchased something from all of the big 3 in Chatham (Teppermans, The Brick, and Leons) and Leons has become our favourite - we will be purchasing all our furniture from them moving forward. The instore associates are kind and not at all pushy which makes for a nice experience. We dealt with Nathan when purchasing our mattress and bed and we couldn't have been happier with the service and advice he offered for first time mattress buyers. We also purchased a new washing machine online last weekend, and happened to get Nathan a second time to schedule delivery - again, great to deal with ! Their delivery is quick and the men delivering are friendly. It's nice they have a warehouse on site as it means you usually do not have to wait for items to be shipped. Overall can't recommend this store enough

Christian Stein

so much choices and the price are right!

Todd Byers

Good staff and free delivery

Josh Brooks

Very knowledgeable and not pushy at all. Would definitely recommend. Thanks

WORLD WIDE

This place is nothing but a joke in my opinion . They lie to you to get the sale as they hardly have anything in stock which they do not tell you until after you pay your bill {over 5 grand} and I found their stuff really pricey . I will never ever deal with this store again . The Brick has better service , better prices and their Sales People are a lot more honest .

Matthew Quinn

Friendly customer service and sales staff, worked with the sales associate Matthew and was over joyed with the service we received even after the sale. We were informed that the things we ordered would take 4-6 weeks but he called us when they showed up early to book delivery. The delivery team was fast and protected our floor from damage, really impressed.

Your Honda “Your Honda Meg” Meg

I only ever deal with Dave. Honest, trustworthy, and super helpful!

Tracey Purdy

Very good place to buy appliances. Very happy with the service.

Joan M.

Had to return two items we bought. Staff was very helpful and friendly.

Christa Simpson

Attractive furniture. Helpful sales people.

JZ V

Friendly salesman

Monish Vaidyan

Nice mattress and nice deals here… staff is very friendly

Rob RobC

Reminds me of footlocker... people run up to you and want to sell you stuff as soon as you walk in..., very annoying.

Earl Liverseed

Staff is helpful and knowledgeable. Great selection.

Roger Moreau

Excellent customer service

Martina Finateri

I am EXTREMELY disappointed with my experience here. I have purchased a dinning room table for my new home and I received it late and damaged where I was only able to put together ONE chair out of SIX. After speaking with the staff, they told me they were going to send me a new one. Every time we call, they tell us that the new table was sent back because that was damaged as well. This happened 3 times now and I still have not received my table and it’s been over 3 months! Not happy !

Jeordie Swanson

Delivery and service was great, salesperson helped me to get what I wanted and it came in great condition

Dave

Why cant these stores have any stock? I cant wait 2 months for furniture. Ended up buying somewhere else

Pat Reeves

People are amazing

Jane Miceli

Ok so I am appauled the service this store gives.. I went in to purchase a refrigerator CASH! I was greeted by a great sales person However anything i wanted i couldn't get.. After checking her computer i was told they don't have any So my question is.why show them is the show room if you dont have them ir cant order them because there aren't any.. Went back to see if i could buy the floor model..next day.. different sales person Answer no they can't sell the floor model As its is unfair to the people waiting for this refrigerator Hmmm. SO I CAME TO THE conclusion that 1.either sales are so good that you Don't really want to sell.....or 2.this big beautiful show room..is just that..show. or 3. These 2 sales people didn't want to sell to us. For whay ever reason Maybe i was asking too many Questions Maybe i didn't look like i had money That being said...i am someone that has worked retail for over 40 years..and i am certainly appauled at the inability to meet Customer concern.. You lost not only the sale of my refrigerator. But also my freezer..and my other appliances.. as we are in the process of a kitchen makeover ..but Again don't think that matters to your store..as long as the showroom is pretty And it is Jane

Ethel St Pierre

I would like to take a minute to Thank Chris Long for his quick attention to our furniture needs. Chris did an excellent job and renewed my faith in good customer service. Chris loves his job and it shows in how he handles himself with the customer. Leon's has a winner in this young man. Thanks again Chris. The Delivery men were courteous and knowledgable, we appreciated our experience in dealing with Leon's in Chatham.

Reg Dryden

Great prices friendly staff

Greg Lethbridge

Pretty much always go here for furniture now, quick easy and well informed service, they work with you to help you. Some nice product in store and they always seem to have so e kind of promotion going on. I got 18 months no interest no payments on my last big purchase.

Tina Casagrande

Sale persons not as helpful as I'd like.

Mary Jane Dobson Mayhew

Help when you need it. Not pushy, very helpful. Will come again.

Sharon Zep

DO NOT USE LEONs they make u wait 10 to 12 weeks for damaged tables and that was after they could not deliver 3 other tables shawna manger has horrible customer service i bought table and waited 10 weeks on a saturday for them to deliver another damaged table i called shawna and she was useless i could have waited up to a nother unlimited time or got a refund that table is still in flyers for sale DO NOT EVER SHOP THERE

nancy davie

Our salesperson did a fantastic job. She was very pleasant and knowledgeable. We have never had any issues and have been customers for 20 yrs

RAINBOW WRITERS

Staff bent over backward. Went looking for particular sale item and last one was 'scratched'. Was told a price and recliner was brought out to see what turned out to be tiny... discounted price stayed firm despite fact damage so minimal but discount was huge. Recliner is perfect so will go here first for next big purchase

G D

Bad reception employee

Janice Lee Lally

I purchased a Samsung washer and dryer in February, 2017, but I was unable to get any warm or hot water. I emailed my salesman several times, and even the store Manager. I kept getting told it must be something I was doing wrong. I actually had to beg for them to send out a service technician to either fix my washing machine or show me what it was I was doing wrong. It took six months to finally get a technician to come to my house. They said they called me twice to set up a conference call, but they did NOT leave a message to this effect. I finally had to resort to sending a nasty email accusing them of intentionally stalling so that my warranty would run out. The service guy replaced the PCB and valve, and now I am able to get hot or warm water on demand. Too bad this couldn't have been done six months ago so that I could enjoy my new appliance. My main complaint: it shouldn't have taken six months to satisfy a customer. It seemed once they had my money, they could care less about me.

Paul O'Neill

Been happy with them. They've been helpful. Nor like Teppermans

mike hottot

Nice place

Danny Douglas

Lady was nice but didnt introduce herself or shake my hand never mentioned her name, just swamped me as i walked in didn't let me have a chance to look around! I did buy something so i guess i made her morning one thing i dont really like is Leons lack of inventory!!

Jacquelyn Gedcke

Sales person had their mask below their nose the entire time and sometimes completely pulled down and allowed others to shop without masks. When asked about their protocol he engaged in an argument with me.

John Vandenhoogen

Very disappointed ordered matching fridge and stove in first week of Jan still waiting on the stove this is why I hate buying online if I had known we would wait this long would have bought a different set that was in stock might go else where for matching microwave and dishwasher

Mark Walker

Upon receiving a dining room set from Leon''s I was very unhappy that my widow went without me and bought a set made in "Taiwan" I do not know who assembled it at the store but I had manager look and asure me this was Quality furniture and would not fall apart. Wrong, 9 or so chairs exploded.Thanks to God or good luck no one was hurt..This dining room table that was used for my wife to do crosswords on and a board game with the children. We always ate our meals at T.V. tables, and probably was a good thing as with a box of empty C.D's and four fishing rods on it collapsed earlier this spring. Just be aware of who you can get Quality furniture from and where they do take advantage of women. Weaker sex my butt, If Christine was here right now she would be getting a written apology from head office. I had no receipt for a stereo head that they had taken in for repair and then store closes? Reopened at the new location, and I am out a surround system.. What would you do go back to the store again? If I darken the doorstep at this store again, call me a fool!

Tash Alves

To say I have never experienced this level of service anywhere. We purchased some appliances from this location which were delivered and installed promptly. We even received a thank you card and a flower for doing business with them which was very nice. Unfortunately we experienced some issues with one of the appliances. After 3 days of being given the run around by the manufacturer, we called Leons back as a last resort and they resolved our issue and replaced our "lemon" without blinking an eye. They went above and beyond, saved us a lot of stress and headache and ultimately made us feel like family as opposed to just another number as so many companies do these days. We can not thank them enough and this location of Leon's in particular will be our first choice when making purchases in the future and will happily recommend this store.

Dwight Byrd

We went with my sister and her husband to order appliances for their new house. I had phoned the store earlier and spoke to Chris. I explained that Home Depot's delivery service had messed up and that the appliances that my sister ordered were not coming for the previously arranged scheduled delivery. Chris arranged to meet us when we came Leons. He not only helped us to select the appliances, but also arranged for same day delivery! What great service! Thanks Chris and thanks Leons for saving the. We are very satisfied customers and we will be back to do more business!

John Sanderson

Always the same experience... courteous and friendly.

Mahalia Jackson

Reps are worm and friendly

Ian Kelly

We purchased a portable dishwasher online during covid on May 8. It was a special order they told us so it wouldn't be in until the beginning of July which is fine. But it is now almost the start of August. Nearly 3 months and still waiting to get what we paid for is unacceptable. This was our first and last time ever dealing with leons. Update... So it's now September 18th and we just called to check the status of our order since we haven't heard anything since September 12 when they told us it shipped out and they would let us know the second it came through the door. Clearly not the case, cause we had to call them to find out its been sitting there waiting for us. My wife had requested free delivery for the inconvenience of having to waiting so long, and was told we would have to wait until the 20th to speak with the manager due to it being out of town delivery that costs $90. My thoughts are, I don't care what it costs you....this has been the worst ever customer experience. I honestly thought for awhile that this company was going to go bankrupt and close shops in Canada. It was that bad... Never again Leon's. Lost a customer for life and buyers beware...

Michael MacDonald

Zero stars, if I could give it. Run away!! Run far away!! We bought a top-of-the-line Frigidaire upright freezer from them. We paid for the extended warranty, and less than three months later the freezer failed. They tried to blame it on a local power failure, but we have a stand-by generator that automatically starts when the power is out. Hundreds of dollars worth of rancid meat to be disposed of, and their response was "too bad, so sad, not covered by the extended warranty". Took no responsibility for the product that they sold.

Rob Houweling

Was there for over an hour and no pressure from Geoff

Marina Boyes

Clean and helpful staff

Morgan Janes

We have been buying our furniture from Leon's for 16 years and never have been dissapointed. Their sales personnel are always nice to deal with and their product for us, has never failed. :)

Ryan Rivait

Bought items with a timeline of 3-4 weeks, that has now turned into 16 weeks, get a different answer every time i inquire. Needless to say i got a refund and took my money elsewhere.

Taylor McKay

Don't waste your time if you're under the age of 50. My Wife and I spent 25-30min in the store today, had THREE employees walk right past us without even asking if we needed help. The minute someone 50+ walked in the door they were swarmed. Absolutely horrible customer service, if i was management I would be ashamed. Needless to say I took my $3000 to Mio's Furniture and was helped within minutes of walking in the door. Leon's I highly advise training your employees better, because you're loosing money.

danv

I dealt with Fraser Ross regarding a missed opportunity on a sale priced couch. He was extremely friendly, accommodating and took care of my purchase with the utmost respect and professionalism. Definitely a good manager to have. Thank you Fraser.

Talia Bedford

Great place to shop and sean is very nice

Carla Rozell

I had a great experience at Leon's in Bancroft purchasing 6 appliances for our new house. Our salesperson Nick had all the information we needed to select the right appliances. He also provided us with a price match from a competitor on the fridge which he found online. Additionally, he was able to get us another online rebate on the 4 KitchenAid appliances we purchased by calling the KitchenAid sales representative. We were very happy with this news and savings. I would recommend shopping at Leon's and asking for Nick.

Brandon Edwards

Bought a new tv

Natalie Tann

Went to the store on July 12th and purchased (which was paid for not financed) sofa and matching chair which was to be delivered July 23rd. Received a telephone call on July 22nd to advise of delivery on 23rd between 830 and noon. Remained at home with no delivery made. Contacted Leons and was advised furniture had returned to store. Was informed that drivers were unable to find address and had made phone call with no answer. I have call display on phone- no phone calls were made. There is three streets on the reservation no truck was seen driving around. Spoke with manager Fraser who stated I would have to wait 2 more weeks for delivery to his area. Advised I was unable to wait as I had removed other furniture awaiting delivery. Stated we would go to Sault Ste Marie on Monday to obtain refund- he was more than happy to assist with doing this over the phone. Very poor customer service when they are more than happy to return money instead of arranging an alternate deliver date. Will never purchase another item at Leon's.

Corey Beeson

Good staff but DO NOT apply for the Flexiti credit it is a whole pack of lies!!!! Not impressed with them at all.

Shamrock Smile

Always friendly service , usually next day delivery.

Ron Grant

We generally deal with smaller local furniture stores, but were really impressed with the sales staff, and all of our dealings with the Bancroft Leons. (and Proper Covid protocol observed at all times by staff.) Delivery was exactly as arranged, friendly delivery team, and received our invoice with a flower ! Nice touch. Also a note expressing their thanks for our business. And a follow up call the next day to ensure the delivery and product met our expectations. As stated, we were impressed and frankly, surprised. Based on our experience, we would not hesitate to recommend.

Sara

Ordered 2 pieces of furniture in December, scheduled delivery for the first weekend of February. We received a call at 3:30pm the night before delivery saying the furniture was not in stock, how does that happen? The warehouse manager apologized and helped get the earliest delivery which was 4 days later. The good thing about our experience was our sales rep Jonathan- thanks again for your help!

Matthew Clark

Ok

Richard Dombroskie

Lots of nice stuff there

Teena Smith

Great sevice in store and with delivery even brought a flower and thank you card. Set it all up and made sure it worked. Keep up the good work

Ed Mick

Was in at Leon's furniture a couple of days ago, just to check on prices for a clothes dryer. We knew there were incentives for energy efficient appliances which was one of the reasons for going in, but once we chatted with the sales representative, we discovered the gas dryer was cheaper to buy then the regular priced electric dryer. Leon's price match any other store's advertised price, and has really good payment options for those which are not able to pay full price at time of purchase. Staff are friendly, and knowledgeable. A good shopping experience.

Pakk Ratt

Great customer service resolution if the delivery guys damage your home. I gave Jordan 5 stars for his efforts to satisfy my complaint. I'm happy with my new Canadian made leather couch and chair good quality and consistent leather grain. I should have it for many years. The price was fair and delivery at no extra charge. I will definitely be back. Thanks.

Ashley Seeler

Paid a lot for a nice dining room set. Said it would be delivered in 2 weeks. Arrived 8 weeks later only to have a huge chip out of one side and given a used chair only to be told that it will be another 8 weeks to get a replacement . Also still waiting on couches we ordered over 8 weeks ago and still have no idea when they will be here ....will never order from this company again

Saleea Chester

Very poor customer service. Purchases a dishwasher that doesn’t work. Just keep getting run around. The girls that answer the phone are monotone and unfriendly. Very sorry with our purchase...

Phylis Grace

Very helpful

Dale Turner

CUSTOMER SERVICE AT ITS BEST!! It is with great appreciation that I make this review. Jeff Colby and Chris Long went above and beyond in an amazing way. My mother, who is medically fragile bought an electric chair 16 months ago. She basically lives in the chair. Unfortunately, the motor stopped working. Jeff helped me figure out what it was with no expectations. As the warranty was finished, I explained my mother’s financial situation and off he went. Within a day or two, he assured me there would be no charge. Chris Long contacted me shortly after that. It is my hope that others can experience this type of great service. I cannot tell you how happy the Chatham Leon’s team made my mom. Thank you so much and we will see you soon!!! Sincerely, Dale Extremely Happy Leon’s Customer

Greg Langner

Lots of nice furniture

Grace Wick

I would like to say thankyou to cutomer service dept. for your excellent service and support....My couch was 3 yrs past warranty..DecorRest repairred and replaced to me within 3 weeks... I am super pleased with the leons service team ..... Very Satisfied customer..

James Gloster

Overpriced and some sales people are rude

Bryan Chambers

Excellent service, friendly knowledgable and helpful.

Chris Orr (ChrisO26)

Absoutly horrible place to deal with. Ordered items for Christmas presents on Dec 2nd and all items were showing in stock. No contact from Leon's at all so we stopped by the store on Dec 16th to be told one of the items, the main present for our 10 year old, is out of stock and won't be in by Christmas. Sales people were completly unhelpful, execpt to blame everything on their new financing provider that they knew nothing about and to offer to sell us a 'similar' instock product at nearly double the price with no discount offered. Not the first time we've had issues and we'll never step foot back in the place or use their online store.

Kim Ritchie

bought stove, microwave, fridge, freezer all fridgedaire and all junk. Everything was replaced or had to be repaired. Stove showed up dented. I know it wasn.t Leons fault but still why keep selling this junk, will never buy any fridgedaire products again

OneTrip

I've spent alot of money at this store over the last 12 years. I asked them to order something in that I've seen at the store before and there would be a 95% chance of me buying it. But the owner refused to order it in. I will never shop at this store again.

Jessica Patrie

I would not reccomend ordering bunk beds from here. We ordered a set and they said 4-6 weeks (which was fine) Then the 7th week I called when they said they would call me .. (no one ever calls from the store) Someone told me they were in when they were not. I called the 8th week and the woman I talked to was very rude to me on the phone. Not great customer service and always getting a different answer when you order something.

Candace Morais

Service was great ! Sales man was exceptionally helpful and out washer and dryer were delivered as promised. Very happy!

Kim Choy-Ouellette

Great service ????

Debbie Stapleton

Disappointed that delivery staff was not wearing masks

Darryl Campbell

Prices in this store are ridiculously expensive.

Jo-Anne Poirier

Very helpful and friendly service! Great sales. Free delivery!

Keith Newell

Expert help , service great , very happy with purchase and pricing , done deal .

jerry birch

bought recliner in feb.hade trouble with it called leon's on sunday called and thay called monday and fix the recliner good service [ but the repair man did not have any id. and drive and old rusty truck

Pedro2050 (Pedro2050)

Poor service and poor staff Bought a fridge, stove, dishwasher, couch, etc They said 4-6 weeks, we bought everything in August and still haven't received everything as they keep giving me the run around and bs Avoid them at all cost

Tyler Minogue

Absolutely disgusted with the service. Will never shop at this location again. Chris G. Has the worst attitude of any salesman I’ve seen at a furniture store. Throwing paperwork at a customer is probably the worst thing you can do to a customer especially when it’s the customer’s paperwork. Just because you lost a sale, it’s ridiculous. They only get 1 star because I can’t give them less

Heather Sit

Had a very pleasant experience with Michelle....helpful, cheerful and took the time to aquire answers to any questions we had...shopping at Leon's has always been a positive experience☺

Richard Viknanek

we bought a great island for our kitchen.

Vicki Foster

Quality furniture

Mike Philion

Bought several items from the store. The only complaint I have is that you have to wait so long for anything you buy. If the items were available at another store I would of bought it there. It's not the store itself it's the waiting. Staff very friendly and knowledgeable and will leave you alone if you wish....nice.

Sharne van Onselen

Very friendly quick service.

James Mercer

Had a very knowledgeable and helpful salesperson except that she told us the mattress pad "came with" the bed we purchased. I discovered a $99 charge for the pad on my bill. Bad enough, but the Tencel pad is awful. It bunches up and slides around and doesn't stay flat. I feel we were fast-talked into a grossly inferior, over-priced product that was supposed to be included in the cost.

Deb Warnock

Bought my new couch and chair. Sales lady was very friendly . Not pushy at all. I like that .

Louie Sheehan

Friendly and helpful staff

michelle Acciavatti

Amazing staff and service

Marc Halim

Bought a full set of house appliances from Leon's without too much trouble. I ran into issues with delivery due to Covid delays but they worked very closely with the distributors to get them out ASAP. My overall experience with Leon's was great and will continue to shop there.

william beck

Good prices, friendly staff and prompt free delivery. Any problems with items are dealt with in an efficient manner. Our first go to for furniture and appliances. Highly recommended.

Aaron Rooley

Very large clean showroom full of product and has friendly staff. Had good sales when we visited.

Sam Petingola

A great place to take your time an d shop with no pressure.

Ray Mador

Great service From jim

JAB

Bought a Samsung fridge & stove. Leons did everything a business should (more) to keep a customer happy. Switched direction of fridge door. Originally I went to home depot. They refused because of wiring harness. So I was reluctant to believe Leons when they told me it was easy ... but it was for them :) Stove did not work (because of my breaker) Of course I blamed stove because clock and lights worked. Staff and manager walked me through until I found out it was my breaker. Manager was very willing to switch stove if it was not. I was not an easy customer and they went above & beyond... Thank you very much !

Atdrll D

NEVER BUY HERE! Watch the fine print cause the sales people do not tell you about it. 50% restocking fee on all furniture. Plus the 25% Non refundable deposit. I bought a couch, first delivery could not get it in the house. They were only going to give me back 25% of my purchase price. I had to tell them to bring it back to my house. Second delivery got it into the house. 3 days after delivery I get a call from someone to come and put on the magicseal on the furniture...no one told me it was not done at their warehouse. Even though the delivery guys were all very nice I am never shopping there ever again.

Anita Hudson

Always have had great service from this store. Jeff will help you find exactly what you're looking for. Their delivery has been excellent, quick and efficient! I have purchased the warranty for items and when I was having problems with my washer and dryer it was fixed without question, no cost to me...I recommend Leon's, especially the Chatham location

Rebecca Schmidt

Very helpful people, willing to work with you to fit into your budget

Mike Crombez

Nice friendly staff

Connie Blaskie

Great Customer Service helping me with a new TV purchase! Very pleased with my purchase and the staff! Good Job Leons Bancroft

Andrew McLeish

Walked around the store for a better part of an hour. Not even a hello from any of the sales staff. Had a poor experience last year when we bought our fridge from the same store. Not sure why we even bothered to go back.

Jessica Rainey

Very pushy sales person. She told me not to waste my money on Sealy mattress even though the store was having a boxing week sale on Sealy mattrrsses. Wouldn't let my husband and I test mattresses unless she was standing beside us. Made us feel very uncomfortable.

Louise Lowi

Great staff and service

Trena Dwyer

Very helpful and informative

colleen hudson

Excellent

Trevor Seabrook

Purchased many items here only ever had one issue which was not their fault it was a defect but they solved the problem immediately without any trouble great customer service

nicholas Carr

Excellent service and prices

Amelia Morris

Terrible experience will never have my business

Cindy Fugaccia

Nick Moreira is an excellent salesperson. He is knowledgeable & very personable! It was an absolute pleasure dealing with Nick & we will be back again in the near future

Deborah Thomas

Bought a nice bed

Jocelyn Spratt

Have been in Bancroft Leon's a few times and I must say, their customer service is so excellent! I was in a bad car accident late last year and fractured my hip. The car insurance accident benefit covered a new bed. I love that there is a massive Showroom (set up beautifully!) so I could look at, try out, then purchase what I needed. Superb quality, very comfy! And they deliver no problem! I live about 45 min away. Thanks Leon's!

Bernie Evenden

Friendly service

jan billins

Sales person Casandra was super helpful with my purchase of a refrigerator at Leons. She arranged a quick delivery and had answers all my questions. Would definitely recommend her for any assistance at Leons. The delivery guys were great too. (On time, polite and helpful) Great Experience.

jill leslie

I have bought well over $10,000 worth of products from Leon’s bancroft in less then three years. Always had amazing service UNTIL NOW. Previous manager was amazing! My stove I bought has had nothing but problem after problem, bought extended warranty. Previous manager always stated to call if problem with extended warranty. Parts are just being replaced to get past the extended warranty period. Stove does not work properly and need to use shop vac to get water out of self aqua clean,also cosmetically stove trim around dials wore off , was replaced once and stated that’s it not covered, wore off again. This stove was discontinued when we bought , only found out after purchase. Now have been told to have to take a full day off work for another technician to come and look at it again. Called Leon’s bancroft for help as they sold stove and extended warranty , as previous manager had stated call if any issues. The new manager informed, has nothing to do with Leon’s and was very ignorant. DO NOT RECOMMEND LEONS BANCROFT!!!

Alex Loshkin

The best service!

Gail Dodman

Enjoying my new furniture

Jill Mccallum

Michelle was outstanding to work with. She found the product I was looking for, invested a great deal of time looking into options for me and communicated updates in a timely fashion. From the purchase to delivery, my expectations were exceeded!

Joe Ambeault

Friendly staff. However sales doesn't budge an inch when it comes to price. Also sales are pushy and a little annoying. When it came to the deal they were the best price and I did take advantage of their 60 day price match guarantee.

Darius Dubash

Great helpful staff.

Alexis Kyle

The salespeople were very helpful in finding what I needed and offered very good advice. Everyone in the store was so polite and very quick to assist me. 100% would recommend and I will definetly go there again

Zomura

Sales reps are great but very pushy

Stephen JOnes

My mother-in-law bought a table, paid for said table and was told that it would be here for Christmas. We called Leons to see what the holdup is and they told her that she wont be receiving it until May. She was absolutely devastated. From many other reviews it seems people have suffered the same fate. Why aren't you reaching out when there are major delays of 5+ months. Absolutely horrible customer service. I get a pandemic, but you could reach out. (Oh also they're still trying to sell the same products when she can't even get hers for another 5 months).

Maro Marco

The worst customer service I have ever encountered. Not allowing customers to return defective merchandise is unconscionable. Their policy is no returns on accessories but when merchandise is defective and can't be used why can't they be decent ? The mind boggling thing is that they will allow customers to take out area rugs that will go on people's floors and most likely stepped on and then brought back but will not even exchange or refund an accessory that is defective. Leons started off as a family owned and operated store but has now become so large that attention and care for customers are becoming extinct. I wrote my complaint to customer service and got basically a cut and paste reply. There are many wonderful stores that do actually do give wonderful after the sale service so I will take my business elsewhere. The sad part about that is Leons will not even notice.

Mike Neuland

Stewart gives great advice on electronics. he spends time explaining things so that you can understand them.

Tami Cameron

Great experience with Chad, friendly and everything on time like he promised.

Mark North

Super great people very friendly if u ever need a bed ask for jeff colby he is a great man

Andrew West

Average customer service. Majority of employees did not have answers to our questions. Lengthy delivery times if not in stock. Descent selection of home items. Good sale prices and financing options.

Mat C

Good experience, no complaints.

Adam B

Brutal, that’s all I can say. Manager Jen is unprofessional. Purchased a couch with a broken leg. Still not replaced. Got attitude from manager Jen through her employee. Wouldn’t come on the phone to talk to me. No magiseal call yet, it’s been 3 weeks, Jen said they called and got my voicemail when they called, but they left no voicemail... weird? She said I have to deal with it now and call magiseal. Some service from their manager. Sales guy was nice though. I would never go here again. Trash service, trash management.

Neil Audette

Our fridge took many months to get here. Understandably cause of covid. .. i have decided to edit this review. They did deliver the fridge the folliwing weekend and the delivery guys could not have been professional, polite, and helping. They had to remove doors to get the fridge in and were great. Hats off to great deluvery service.

judy williams

Very helpful and pleasant and super knowledgeable

Mary Robinson

Friendly, knowledgeable salesperson. Not pushy. Answered our questions with helpful information. Following Covid-19 proticols.

Cindy Koenders

Nick was very helpful!!

Chris Hulett

Chad was very helpful when we purchased our items.

Alain Labranche

Worst service ever, I will never go back there again. sale person have no people skill and are very rude.

Cindy Dunstan

Great

Sue Blanchard

Nice

rick roffey

Is this uncertain time the staff was very helpful and friendly. They have the proper precautions in place. And we all kept a safe distance

Terry Sauve

They were great

M Thomas

They were really helpful and eager to help me find something in my price range that fit what I was looking for. In fact, they were offering a great deal on a beautiful couch that I just couldn't get home (no delivery on clearance items). We didn't end up buying but through no fault of theirs. The woman helping us was amazing.

triv currie

Customer service lacked knowledge of the furniture we were looking at

Matthew Nyhuis

They have the odd good deal. But the staff are typical sales people who push you. I have to tell them to go away. They don't bargain well either when making an offer.

Reggie Woodcock

Good service