Reviews of Optical Shop of Aspen (Optics Shop)

Jim Scherer

One of the worst companies I ever worked for in 30 years of retail. Ilori closed its store in Woodbury Commons because management lies to its employees. They take away commissions after hiring you with the notion of making commissions . Poorly run. Upper management out of touch with its customers and when I worked there already closed 5 stores. Cut your hours to part time from full time and have no clue how to run a business

tmgbaseball

Great team working there. They all know a lot about their product. Not too many brands compared to Ilori but what they have is great!

Kate K

Sam was so wonderful! Great customer service and broad selection of frames!

Carter Zoria

(Translated) judgmental customer service (Original) judgemental customer service

Kimberly Pahlad

Ive had a very disturbing customer service experience at this Ilori Manhasset because of the store Manager Silvia and Store assistant manager who refused to give his name. I've traveled throughout the boroughs of NY to multiple Eye wear places to find the perfect fit prescription glasses. I entered the store with joy and high hopes of finally getting my new glasses. I had an idea of what I wanted so I began browsing the Chanel frames. Immediately I felt uncomfortable to ask them questions because I felt unwelcomed, by judgmental stares. That moment I felt like a minority in a place where I didn't belong. Still I am determined to get my glasses. With little to no help from either employees,I finally found my perfect frame ! I approached the store manager saying I would like to purchase this pair. As I had inquires about my item she began demeaning me as if I wasn't a buying customer. It was then when I realized this store wasn't worth my money. I took the the description of the frames so I can go purchase them elsewhere. I am very disappointed in the customer service I received at such an " upscale " store. I traveled from Queens to Manhasset only to get disrespectfully criticized. I will never shop there and I will recommend people, especially people of color not to shop here.